1and1 Corporate Office

1and1 corporate office headquarters location, phone number, address and feedback

Please find details for the 1and1 corporate office below. We do our best to keep this information current, but if you are aware of any updates to the 1and1 corporate office headquarters information we have, please feel free to submit an update.

Corporate Office Address:
1&1 Internet
701 Lee Road
Suite 300
Chesterbrook, PA 19087
United States
Phone: 877-461-2631
Fax: 610-560-1511

1and1 Corporate Office Comments

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06
May

Posted by Anonymous


5/6/16 2:31PM

1and1 made a charge that should have never been charged to my card. I had moved my domains to another registrar the same night my domains were expiring. The new registrar charged me the annual fees for the newly moved domain names. Several days later 1and1 charged me again for the same domain names that I had previously moved to the new registrar. This was in the middle of March 2016. The charge was refunded by 1and1 - however I did file a dispute claim at the time of the charge with my bank to be sure I would get my funds back. Once my bank saw the refund from 1and1 my bank canceled the dispute. It is now May 6, 2016 and 1and1 has locked me out of my account for approximately the last three weeks stating that my bank took the same amount of money (because of the dispute)that 1and1 refunded to me. My bank clearly stated to 1and1 that they never took any funds from them regarding this matter. They will not unlock my account as of this post. This company ridiculous - they are holding my account hostage wanting me to sign a charge back form otherwise will not release my account from being locked. To boot - customer service is horrible and once escalated to level 2 management the level 2 rep wants to argue with me. The level 2 management would not speak with my bank on the phone because the phone call would be recorded - that's weird, 1and1 was recording my phone call at the time. What would 1and1 care if the call is recorded if they are being straight about everything. I asked for proof that the funds had been taken from 1and1's account and to provide some type of evidence. That is one other thing that is not of their policies. They record almost all phone calls - they loop hole is for quality control. What ever happened to go customer service. I will tell you - it went over to godaddy 24/7/365 - their customer service is awesome. 1and1 is going to be of the past at the rate they are going.

31
Jul

Posted by SuperAngryCustomer


7/31/15 10:04AM

Today is July 31, 2015. Someone logged in and redirected our sites to another host. According to 1 and 1 "technical support", after 2 HOURS on the phone, and after she provided me the IP address of the hacker, the only explanation I received (14 times), is that because someone from my company called and spoke with a supervisor in MAY of 2014, someone from my company clearly logged in and change it, and I have to call the new service to "rescue" my website. Excuse me? This is the most ridiculous thing I have ever heard. Hello, security violations. Say good by to your job, "Supervisor Sharon".

27
Jan

Posted by alextech


1/27/15 5:01AM

I cannot believe how awful your service has become. I have referred many of my clients to you to register their domain - because of the free private registration - and suddenly you are requiring them to provide prof of identity by sending you a pdf. As it happens, this client doesn't even know what pdf means!

How insulting to, without warning, do this. No reply to my email about it, and your phone system doesn't work - call dropped. Sales had no answer.

10
Nov

Posted by abnsite.com


11/10/14 3:22PM

I have been with 1and1 for over 3 years now, and I am sorry to say that, but it is by far the worse company that I have had to deal with. Noone in this company ever listing to the customers. They always want to tell you what they think. It is always about them, never about the customers, and if you disagree, they put you on hold for 30 to 45 minutes until you get tired and hangup, or they just hangup. On November 10, 2014, they shutdown my website, I could not get any email. They just transfer my services without calling me. When I called them to find out why , they hanged up on me 4 times. One of the persons that I spoke to was Allison

17
Jun

Posted by Crazyhorse


6/17/14 12:02AM

It only gets worse.. having ordered some new domains they put them on new instant domain packages (with no hosting) and not on the dual unlimited package on which I ordered the domains. They now tell me that for the new TLD domains they can't be put on my existing account and I will need to buy another hosting package or for old TLD domains they will charge me to move them between accounts. They are acting like internet crooks. They new domain interface is a joke, I have seldom seem such rubbish. AVOID

29
Jan

Posted by G. Brose


1/29/14 3:31PM

For the past several months I have had to deal with epic levels of incompetence with this company. Their recent site redesign has rendered use of their services a near impossibility and my hundreds of domains in a sort of limbo as I try to cajole their employees to make the necessary changes to release my domains. Complete buffoons, these people.

21
Nov

Posted by L. S. Moodie


11/21/13 4:05PM

For 3 months now, I have had to endure character-building tests of having to deal with a company whose incompetency ranges from the salesperson to the designers to the technical support department to the billing department to even the Director of Complaints (the complaints range from promising capabilities it could not hold up to, to design incapabilities, to billing problems, to transferring of my website domain name to another web host to executive problems). Also in this company, the saying "1 hand doesn't know what the other hand is doing" could not be more appropriate. BUYER BEWARE!!!

30
Oct

Posted by llcissluvoyrd@engineering


10/30/13 8:20AM

hy this is keith luvoyrd griffin my email is i am on the phone whating to talk to someone i open a account about 8 months ago i received about three days ago from a mlady named hillary talking a applycation of a site of going back to school applycation when i been applying for job at the airport in st.louis mo as security that i took the test and the told me that i did not pass the test and the test was base on math english and history and looking thrue a computor screen for this like weapons it been and printeing money job and was someone hacking into my email account i open the 1and1 account 8 months ago and it was for a three months trial and i talk to lee and robert about the account i got disconnected lee hungup

01
Oct

Posted by cust ID: K234623552


10/1/13 12:49PM

I moved recently, & haven't had the use of internet before now. I also had to change banks for lack of a close enough facility. ergo no way to set up a payment. regards to you! please send info I will need to set up auto pay starting in November. I'll catch up on payments as soon as i'm able to.

15
Sep

Posted by Klytus


9/15/13 8:32AM

It has become appearant that employee's add extra acct's to sceam clients of money, and when ask for billing you end up dealing with street people who dont care,I have been scam out of $170 No supervisor / management to assit

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