AAA Corporate Office

AAA corporate office headquarters location, phone number, address and feedback

Please find details for the AAA corporate office below. We do our best to keep this information current, but if you are aware of any updates to the AAA corporate office headquarters information we have, please feel free to submit an update.


Corporate Office Address:
AAA
1000 Aaa Dr.
Heathrow, FL 32746
Phone: 407-444-7000
Fax: 407-444-7380

AAA Corporate Office Comments

Posted by Gerimcgloin


Good morning! I'm reaching out to you after a 4 Hour wait for assistance from your company to replace a dead battery.

The thing I came away with is your phone centers do not work for people in their 80's who most likely make up the bulk of your membership. I called numerous times only to be met with push this button and that button. When I finally reached a live person, I was told the previous request for assistance did not go through so as a result the total time waiting was 4 HOURS. I had no choice but to sit there and wait.

West Hartford CT

Posted by None


I have warranty through hyundai and aaa does the towing. I called in for a tow and it was on a Tuesday and my car didn't get picked up until Friday evening. I thank God for sending the driver that he did. I could have been stranded on the side of the road somewhere, by myself. I live in Georgia and I see reading the comments that the company is terrible all over. They sent me a gift card and then suspended it. They continue sending out advertising for membership. It is horrible and it is only going to get worse. I will report them to BBB.

Posted by EERLYN


Everyone Complaining Lets Start A Class Action Suit Againt A Company That Charges For Services And Does Not Provide That Service.

Posted by Jim Ryan


I received a AAA marketing postcard in the mail recently for a $69.99 Oil change package. The package included a Free Tire Rotation and a Free Digital Vehicle Insight. Sounded good to me!

An appointment was made for November 11, 2024 at 8:00 am. The service rep welcomed me by my name and told me my car would be taken care of promptly. An hour later I was informed that all was ready and I paid my bill. Looking at the bill I noticed I had been charged $79.99 and not the advertised $69.99. I called back to the shop and left a message for Raymond Craig and was told he would call me right back. He never did.

I called again on the 15th of January and asked to speak to Mr. Craig and told him I was charged $10 too much and asked for a credit on my next service. He hung up! Really, he hung up on me for asking for a$10 credit. Now is that how we run businesses in today's world?

Posted by Anonymous


Worst service ever

Posted by Ludwigman


AAA SUCKS.I was stranded for over four hours last night due to the dumbasses at AAA.I was evidentally in an area they do not servie,but did not advise me.After three hours waiting on a pitch black road with my wife,they finally advised me to arrange my own truck.32 years I have been with AAA,and I am thinking of leaving them.

Posted by Jeff


Aaa. You Screwed Me Too. Broke Down And No One Wanted To Tow My Vehicle Because I Paid For Plus And Needed To Go 88 Miles. How Many People Have To Swindled? Cancelling My Membership And Warning Others Of My Horrible Experience.

Posted by Anonymous


I have been a AAA member for decades. We do not use the service very often, has been years. Needed to have my car battery jumped last evening about 8:00 PM. I was in Kerman, California and was told a tow truck would be sent from Lemoore, Ca. an hour away at best. I told them that Fresno, Ca. was only 20 minutes away with many tow truck operators in the Fresno area. Your customer service insisted that a Lemoore tow truck was only option. My conclusion was that AAA does not make it convenient to use a closer tow truck service so AAA members look to other options on their own, which I did. Not only was sending a Lemoore tow truck to help me stupid but very, very poor customer service. Do a better job of helping your membership.

Posted by Anonymous


How come you all offer 24 hour road assistance but it takes tow truck drivers 2 hours or more to get to any location. When you call back to speak to a representative they are so nonchalant about it. Who wants to wait hours with a car for a tow truck when they break down. Aaa is not free we pay for it. So it should be in a reasonable time for them to come and assist you. Not you waiting and waiting and no response and then you have to call back.

Posted by Twilight Zone


I've been a RV Plus member since 2007. I had service august 8, 2023. Since that day, An automated Aaa call back has called me 192 times. 4 times a day. Every time I call they say it's cleared and ok. It's not, I call and get routed and rerouted. Every time they say. It's been taken care of and the calls keep coming. Like in a bad movie. Or an episode of the twilight zone. What do I do? Next step I think will be an Atty.

Posted by Irate Client


? I just wasted an afternoon at AAA. I have roadside service and life insurance with AAA. Went today to Ventura, CA office to get life insurance for husband. Receptionist looks into agent's office and says he's with a client but should not be long as client already has a policy. So we sit and wait, and wait and wait. After an hour I go back to ask what's the holdup. She looks towards his office and says I'll check if you'll just have a seat. Well, 15 minutes later I return to up front and she says the agent went to lunch. I'm angry now and ask how could he leave when he had a customer waiting? She shrugs her shoulders and says I don't know. I ask for manager and again another 15 minute wait while she looks for manager. I then get called up by woman who says they have no manager at that office. ?I leave and on the freeway headed home when agent calls. I explained what happened and he says he was out to lunch when I arrived. Liar, I saw him with client. Avoid AAA or at least this location, dishonest and horrible customer service.

Posted by Anonymous


Stranded on the side of the road in the middle of Nevada. Only 15 minutes outside a town. Had to call 3 times to get a tow truck... one never showed up. We have 2 children with us and needed help. They offered a Lyft or a Uber.... In the middle of a DESERT! AAA FAILED US MISERABLY! How can they call themselves emergency roadside without helping their members. To add insult to injury we were told we had to find our own transportation into town with 2 kids. How is that even possible!

Posted by Anonymous


Car trouble in Florida. Spent six hours in the blazing heat for 6 hours. Told me it would be an hour. Been a member for over 20 years. No longer. Awful. To think I paid for years, used them a few times and when were prompt.

Posted by Marinelle Waldron


I am an ANGERY 75-year-old WIDOW!! We had AAA for 10 years. Dropped it for 3 or 4 months. Signed up again in Nov. 2021.I had a battery jump start in Dec.2022. In April 2023, I had to be towed. My wait time was no longer than 30 minutes either time. This time. I called because I have a flat tire. I called around 12:30 PM, YESTERDAY! And it is now 4:19 TODAY! It is IMPOSSIBLE to get a REAL PERSON on the phone. You are required to use TEXT messaging. I had to reschedule 2 appointments yesterday. Also had to reschedule 2 appointments today. I am dropping AAA. Iam going to use the Roadside assistance through my auto insurance. It is much cheaper. Better service. And REAL people to talk to. ANGERY IN FLORIDA!

Posted by Bca


It's time for renewal of my AAA
I see online that there is a code to get AAA PLUS. for 65.50 instead of the usual $97 .00 per year.
I was told no this can't be done since I've had promos in the past and that only is for new members.
Truly they are treating long time customers like garbage.
A supervisor agreed to $20 off the price, hmmm was I supposed to jump for joy ?
I said not right now, I need to think about it. I can just cancel mine and put it in my husbands name for the $65.50.
Ridiculous to do so but.....
I've been a member for almost 50 years and promos are only for new members! Well, we'll see about that one !!!

Posted by Jim


It appears this is the same old story unacceptable non service. My sons car died called AAA and was informedtruck would arrive in approximately one hour. Kept getting text messages showing truck on its way first twenty minutes the ten and when the truck was to arrive his phone rang.
It was the dispatcher letting him know that no truck was responding and he could leave the keys with the vehicle and they would send someone out in the morning to get vehicle or call police.
AAA web page states 365 & 24 hours a day what a bunch of bull we have the gold card for the entire family pay two hundred twenty five dollars a year for no service.

Called to complain and all AAA wants is a copy of the bill to reimburse me for the private tow. How about some action against the tow company they contract with for service (Eastcoast towing) who had no one to send out. Totally disgusted With the lack of service all around from the company.

Posted by Anonymous


I have always been happy with AAA services up until yesterday. Not a good experience! I talked a friend into getting AAA & regret it. Yesterday evening he had a flat on his truck in Grinnell IA. He called AAA & sat in his truck for over an hour waiting on help. He couldn't get the lug nuts off so he called for help. He finally contacted me & I went and got him. He was told the service provider didn't pick up their phone. Then in the middle of the night his phone went off & he was given a time between 8-12 today. He would have had to sleep in his truck had I not been home to take his call. This isn't acceptable!! I had him call back & I talked to a guy & he kept saying they couldn't do anything because the dispatcher had been trying to get a hold of the tow company. He said the tow company was in Grinnell & the name is Compass Towing. Grinnell is a small town & I've never heard of it. To my knowledge Larry hasn't had a call back since the middle of the night when he was told it would be between 8-12! Why do we even have AAA!!? If he can find somebody to help him will AAA pay for it? It's a shame that AAA doesn't have better service people. If they're going to sign on to do this then they need to be available...even in the evenings. So disappointed in AAA right now!! Not sure it's worth our money any longer!

Posted by Dmond


I wouldn't recommend this company to anyone! Horrible experience every time, can never get what you need, please save your money you'll end up coming out of pocket anyways

Posted by Tj


I obtained insurance from Triple AAA in Morgantown WV needed title and registration services as well. I never received this service and have not been able to drive my vehicle for over a month now. This service was started on February 7,2023 I received multiple reasons excuses to receive titling services. They simply would not transfer title registration I was told by the manager that they don't work with the DMV I have out of state license simply needed them transferred the day I made the appointment. Was told all paper needed while on the phone took this with me. Then told they can't get the bank to release title I needed the title there's a lien on the title therefore triple AAA refused to follow proper channels. Requirements I cancelled my insurance within a week there has been no refund no communication while awaiting the actual copy of title plus temp license for wv

Posted by KG


Hello, I just wanted to write in to compliment, Christopher Richardson, He works out of your Torrance office. Mr. Richardson is so very professional, and thorough, I like how he explained everything re my car insurance, just it was a great experience with him, his customer service skills are amazing. Is there a way to notify him that I phoned in to compliment his excellent customer service skills, I hope so.

Posted by StrandedWidow


My husband & I have been AAA members for a combined 44 years. Sadly, I needed to call on AAA recently, after my husband's funeral when needed roadside service to unlock my car. AAA sent me multiple texts & extended their ETA into the early morning including a text stating they were having trouble locating me. I reached a live tech to clarify my location. The AAA rep stated they had not yet dispatched a driver to me. Those had been fake/robo calls to me. Fast fwd, family missed the flight & I was $$ out of pocket. I had requested reimbursement for the ticket and suggested AAA NOT send fake calls to customers for obvious reasons; Unethical & also Dangerous to leave a member stranded overnight. I followed up twice with my local branch. I do want to extend gratitude to Pam, borrowed from the LKWD Ranch Branch, for her kindness, for initiating my complaint & doing all within her limits. I continued with Mgr, Debbie, who's answer was to send me out with a #. She finally agreed to add a note into the computer for me. I called the # which only led me to a new roadside service ticket#. I had to start from scratch, called corporate & kept getting routed. I was finally told by a rep that I would continue to get rerouted as there are no more call centers since COVID. My next recourse will be the news in order to resolve my claim and to protect other AAA members from the risks of being stranded by AAA's robocalls with the false hope that someone is en route to help. This is unethical and extremely dangerous to members.

Posted by Lacey-J


My mother is recently widowed and went to her local branch for assistance in resolving a matter in which she had to purchase a plane ticket to get a family member home after my father's funeral because her keys were locked in her car and after calling AAA for assistance they shpwed up 9 hours later after 4 robocalls stating they were on their way and the family member missed their flight. In addition to this my mother received a "congratulations you qualify for life insurance" mailer addressed to my deceased father who AAA already knows is deceased because they removed him from the policy. You can imagine how distressing this would be. She spoke with Debbie Shepard at the Bradenton, FL branch on Manatee Ave. Debbie gave her a number to call and told her there was nothing she could do. Debbie claimed she was the manager so the fact that a MANAGER can't do anything is inexcusable. My mother stated she had already spent hours on the phone and was just looking for someone with a little more pull to assist her. Debbie ROLLED HER EYES at my recently widowed mother. This occurred at 4:00pm on a Friday so my assumption is that this person did not want to be bothered with another task despite there being an hour and a half of business day remaining. It is absolutely unreal to me that this person could be so incredibly heartless to another human being, especially one who just lost her husband. This company has taken a nosedive in their customer service and should strongly consider their standards when it comes to hiring management. I will continue to reach out until I am satisfied with the result because there is zero excuse for a company who is based on CUSTOMER SERVICE to refuse to provide it or to provide so poorly.

Posted by Carla


Worst company they towed my car and now three days later they still can't find where my car was towed to.

Posted by Deeply disappointed


AAA store won't help military families new registration. Jessica and her supervior Cynthia from the Rainbow Blvd location in las Vegas Nevada. Were so disrespectful, my husband has been on a deployment for over 5 months. My registration ended during his time away. They refused to help me, regardless of me having power of attorny and gave the nastiest attitudes. AAA DOES NOT SUPPORT MILITARY FAMILIES NOR HELPS THEM DURING DIFFICULT TIMES.

Posted by [email protected]


I have been an AAA member for over 25
Years. I am very disappointed in the way you have continued to raise the cost
Of the membership fee. When I enrolled
In your auto and homeowners insurance
you jacked up the prices significantly
at renewal. You continue to advertise
how much you value you members, yet I
see no evidence to support your claims.
The last straw was when you switched your AAA credit card in October from BANK OF AMERICA to Commenity Bank with
no notice. This caused members holding
This caused members to loose all of their reward points. Sadly disappointed

Posted by [email protected]


WORST NIGHTMARE AAA SMART SECURITY TEMPE, Told us 6 months ago they could do what we requested, they did not. they could not after 5 months of our NEW SYSTEM not working and NOT allowing me to talk to a manager, at 4 in the afternoon they would tell me they were getting ready to go home. When A thousand phone calls got a MS PAL to call me, she seemed caring but was not She allowed herself to be MISLED by GARY the manager, I only had a call and an instant best friend aftter AAA MS PAL got involved, what ensued could not be worse. Lots of flowery talk that in a very round about way he told me that THEY misled us and could not provide what we ASKED FOR 5 MONTHS EARLIER, he gave us TWO proposals, we talked at great length about them. I sent him an EMAIL last week with what we talked about in writing as I didnt trust them at this point. Thursday LATE in the day Gary and I spoke, WE went over the email together, and I said i thought we could do it and would discuss it wuth my partner in the salon who was very leary thinks AAA is the worsT CUSTOMER SERVICE ever, HES RIGHT OF COURSE, SO FRIDAY last week I send an emauil to Gary, saying we were in agreement , and agins putting in writing what we agreed to. HE IGNORED ME didnt respond at NOON i sent him a text He told me he was looking it over but NOTHING i started calling and emailing again at 4 om and continued trying until 4:40 when he answered, HE said "chuck I am in agreement with what you sent' ALL RIGHT WE DID IT AFTER SO MUCH TORTURE we were finally going to start over.. but NOPE, in the email FRIDAY morning I mentioned not to forget your tech told us the keypad would not work, was too old was 12 years, and was not communicating. So John asked me to remind them of that since the goal is to make it work, right?
EVERYTHING CAME AOART he wanted TO START OVER ON NEGOTIATIUOS!!!!! he said "THATS AN EXPENISCE KEYPAD AND YOU WILL HAVE TO PAY FOR IT AND YOU WILL NEED A NEW CONTRACT!!!!!
STARTING OVER AGAIN!!!!!! I hung up TEN MINUTES LATER WHEN I GOT HOME THIS ROGUE MANAGER SENT ME AN EMAIIL SAYING HE HAD PERMISSION TO CANCEL OUR CONTRACT!!!!!!!! BEWARE DONT TRUST AAA I HAVE NEVER FOUND MORE UNCARING PEOPLE IN MY LIFE!!!! just a big FYI you DONT WANT OUR NIGHTMARE they cant ever secure a two door 1,200 sq ft modern plaza business!!! AND I DIDNT MENTION HE TOLD ME IN ROUND ABOUT FLOWERY TERMS THAT THEY NOT ONLY MISLED US FOR 5 MONTHS BUT THE FOLKS WHO GET THE PROJECTS DIDNT ASK GEROGE THE ROGUE SALESPERSON ANYTHING AND HE SAID THEY SHOULD HAVE! IT DOESNT WORK MAYBE THEY SHOULD HAVE !!! 6 MONTHS UNSECURE AND THEY JUST DROP US,, ISNT THAT TERRIRFIC BEWARE!!!!!

Posted by Anonymous


Worse service every from the customer service to the service technician you guys have no verbal communication device at all how can you have a customer wait four hours and still can't seem to have a technician out after calling multiple time " " five times I just can't believe for all the century's you owned this company and can't get it right soooo unacceptable

Posted by Big guy


Aaa has gone down the tubes they have left me stranded twice this year once for 10 hours and once for almost 12 hours I called got hung up on laugh that lied to and manipulated multiple times then got a hold of management and they credited me my next Years membership .. Two weeks later they sent us a letter canceling My wife's daughters add my Memberships you know the ones they just credited these people are disgusting and need to be held accountable time for lawyers!!!!

Posted by Anonymous


I contacted AAA for a jump, it was my alternator so I had to call back for a tow. That was about 9:20 pm. It is now 11:30 and they suppose to had dispatched two tow trucks out to me because the first one claims to be having trouble. The 2nd one just didn't show. now they're saying it's going to take another two hours. It's raining, I'm very cold and I have some chronic illnesses that do not do well in cold weather. What happen to AAA that use to be dependable?

Posted by Anonymous


Horrible experience. It's day 3 and nothing has been done to help. So disgusted. I will never renew my membership they got far too much from me. First it was just change a tire. Then I decided a needed a tow. Not only did they repeatedly outright lie but not communicate at all. I got a survey today. How was my service??? What service.

Posted by Gozlin


This company in Sparks Nevada is holding video from one of their tow trucks in the kiely rodini case. The video they are holding is obstructing justice in a murder or trafficking case. They need shut down

Posted by Anonymous


AAA is not a good company. I'm at hour 4 hours plus for a flat tire seriously. Service with AAA has gone terribly downhill. There is NO SERVICE. This 2x this year with an extended wait time. Today is one and the other was back in March when after 6 hours of a flat my daughter called another tow company and paid out of pocket. She just got reimbursed in September. AAA NEEDS A BETTER PLAN OF ACTION!!! You have obviously monopolized the road side " service" game and dropped the ball in a HUGE WAY. I pay for the best plan offered and this is UNACCEPTABLE.....

Posted by Nadine


Never have I been treated so poorly by a billion dollar industry as I have been by 'AAA American automobile association' and let me share why I don't use their services but my husband does, and after this review he won't me!
He's being treated for leukemia in tx, I had to come back to care for animals. Upon returning his truck battery is dead. So knowing he had AAA I called just to get a JUMP ON THE BATTERY, so I can get a replacement.
After speaking to several RUDE, belligerent, uncaring and unprofessional employees because he is not physically here, now remember "HE'S in TX for cancer treatments") they could not provide this only service!!!!!
He pays $60 a year for what? He has NEVER had to use them, are you kidding me????
Tell everyone who has them to find other services to assist them, this organization is TRASH!!!!!!!!

Posted by Anonymous


I'm 72 yrs old..been with same insurance agent since 16yrs old. Been with AAA since my agent started with you. No claims in 20+ yrs. Pay my bills on time do everything right. Today I get notice you're raising my policy $333 next year. Is this what I get for being a loyal customer. Great way to reward your people! Or is it I have to pay for other people's short comings! There's NO good reason I should pay more and get NOTHING in return.

Posted by Disappointed


10/13/2022 called AAA at 12:22am requesting a tow for my motorcycle (flat tire rear) it was a struggle just getting the lady to even get the information about the tow she was so worried about my husband's card needing to be renewed . Once we got pass all of that it was quarter to 1, was told someone from dispatch would call finally around 3:00am I called back was told sorry for the delay but we will text you with an update got the text stations a tow truck would arriving at 5:49am at 6:00am called back the dispatcher had the audacity to tell me we can't get a truck to you until 8:00am maybe you should try to get your own tow truck because we are just that short staffed . And I don't know what time we are going to be able to get to you. That was the most honest thing someone from that organization has said to me all morning long

Posted by Payge


I have 2 kids in college so I purchased premier plan...my son needed a tow. He called at 10:40pm...it's now 3:20am--over 4 hours!!! AND HE IS STILL SITTING ON THE SIDE OF THE HWY! I called to follow up and they told me they didn't have any tows-he could find his own tow or call back at 8am? Absolutely horrible! Not only have they left him sitting...the calls conveniently dropped when I tried to call in for assistance.

Posted by Angry As Hell


Do Not... I Repeat Do Not Renew Services With Aaa, They Are A F??cking Scam, Fraud, Worst Business On The Planet! If You Call For "roadside Service", You Will Not Receive It, In A Proper Time Frame! And God Forbid, You're Not In A Safe Location... Just Put Your Head Between Your Legs And Kiss Your Ass Goodbye! ??????????AAA And Its Useless Ass Staff!

Posted by Skypretty


It is really appalling that triple AAA insurance company treats full coverage members when their hit from behind ,because the other party has triple AAA also because your car cost more to fix they want to change the law. Especially when the person has stage 3 breast cancer and she need her vehicle to get her breast cancer treatment.

Posted by Maryette Garrett


Ha, was told to avoid using profanity, HAHAH, this company is a joke, have been a member for 13 years, have been waiting over 3 hrs for a tow, here is what I am gonna do, I WILL find out who is your CEO and on your board of directors and will post every negative comment regarding this experience today on Twitter.

People remember Twitter is your friend, these companies hate negative publicity, do you really think anyone in corporate even reads these complaints.

AAA, you are on my to do list forever.

Posted by Anonymous


I waited over 3 hours for AAA road service to arrive on 5-23-22. They initially called the one towing company I asked them not to call ( White's Auto,Norwalk, Ohio).I asked not to have White's since their tow driver was found going through my tools in my garage and worked for over 30 min to unsuccessfully change one tire, then refused to replace the spare tire he removed from under my trunk. I live alone and did not feel safe having this tow company return. So I had to call AAA again to request help. It was one mistake after another...on hold for over 18 min., referred to a supervisor, who was rude and impatient right from the get-go. Not sure what has happened with AAA. Ive been a member over 25 years.

Posted by Darrell


I have been with AAA for 12 years I have request for a pick up for my truck I was told I will receive a pick up at 7 AM this morning I have called in numbers of time I am still waiting on a pick up

Posted by Linda Rogers


AAA sold me a battery that was dead. I called on January 3 2022. They sent someone out 2 hours later. The young man put the battery in . It still would not start. He then looked and said it was the relay switch for the starter. He showed me how to put it in. I bought the part put it on. It was simple you just plug it in. It still would not start. I called AAA back they towed it in for me. I had it go to CJ's in Aiken S C. It charged the AAA battery for 5 hours . It would take a charge. He put me another battery in and it tuns perfect now! I sent all the necessary paperwork in. I mailed it February 2 2022. I sent it certified mail. Since then I have called about 6 times and keep getting the run around! I am very disappointed in AAA. I am on a fixed income and that battery cost me $160.00! Plus I had to buy another battery! I still have the dead AAA battery!

Posted by Anonymous


I have been a AAA member for a number of years and was just told that I cannot be reimbursed for a battery replacement. When the call was placed I was told that AAA could not bring out a battery. This was the 2nd time within a month that my car would not start due to the battery failure. Matter of fact my neighbor tried to give me a jump without success. Additionally, I was given no paperwork from Freedom Ford when they came out. Now I'm told that I don't have the proper info from Advance showing the battery needed replacing. I cannot believe that a reparable company like AAA is not honoring their commitment. I am a senior citizen and I missed a doctor's appointment because the car would not start. I need my car to be operational when I crank it up. I do not want to pursue this matter further. Plreimburse me for the cost of my replacement battery.

Posted by Kim Golden


I've been stranded on the freeway for 3 hrs this is ridiculous still no call back you guys are a joke my, my status means nothing to you guys, how sad is that, I hope never get stranded on the road because u won't get any help

Posted by Fe


Good Morning. I find myself in a disappointed state. As a loyal member of AAA auto club south for over 20 years, image my disappointment when I called for service at 3:30 am for a lock out and told it would take 30 minutes but as long as 1 hour for a service provider to assist me. After 45 minutes, I called back for an update since I had not heard anything. I was then told the assigned driver/location office was not answering the phone and they would send the request to dispatch for another service provider to handle the lock out. After three follow-up calls for status, I have not been contacted and am still locked out of the car with it running in the garage. It is now 5:30 am and I need to report to work by 6 am. This is unacceptable and does not measure up to what AAA advertises and states it will provide it's clients. I have searched for corporate contact to no avail. Hopefully, they address this directly with me. If you have corporate email or phone number please least it.

Posted by Ms. America


I'm very upset with AAA, I have been a member for over 15years, pay my premium, really haven't had any issues. I go to renew my membership to find they deleted my card on file. I called to find out what happen, they said they decided not to renew because to many tows. I have myself and 3 other family members on my account, we didn't use all tows allotted, just too many for a year is what I was told. Now, there were four (4) cars between us, you pay for the service, but you're not suppose to use the service! I don't get it. Then when you call to find out what's wrong, no one can tell you why they chose not to renew, but tell you it's nothing you can do about it, no appeal, no complaint, I've never heard that within a company. Member for "15+" years, REALLY!! and because one year "too many tows" between 4 cars. Can someone explain this to me!!!

Posted by Shirley


It's is very upsetting to pay for a service and can't get the help! On behave of Mr. Mercer I'm filing this complaint! This man is a Veteran and works for the court house. He call for AAA ( which he is a member) yesterday to have his vehicle towed and is being giving the the around. I'm very upset and embarrassed I recommend him to AAA for him to received the service he getting now which is unprofessional . WE are in Florida . It's been since 6pm today he's been trying to get his car towed. If you all didn't have the drivers then you should have reached out to other towing companies you with. I will not recommend AAA to non of my friends and family ever again for them to be treated like a nobody! This is observe!!

Posted by Disguested member


I am a 42-year premier member of AAA. I recently got locked out of my house in the early evening and called AAA for locksmith service. After waiting 1.5 hours, I called back and was told that AAA doesn't have any contracts with locksmiths in Charleston, WV. (Charleston is the capitol city of WV.) The rep told me I should locate one on my own. When I advised customer relations about the matter, I was told that AAA doesn't guarantee the services they represent your membership includes. I didn't ask for them to guarantee a service provided by a third party, only that they provide the service. A really bad experience from an organization that has really gone down hill. This follows on the heels on an issue I had on the road. My Volvo XC90 caught fire and burned on the side of a major interstate. When I called AAA to ask that they tow the vehicle to a car "graveyard," they refused to do so because I was not having it towed for servicing. Luckily, my auto insurer promptly arranged for the tow.

Posted by michael


I was on I-26 just north of summerville, sc and about 40 miles from Charleston when I had a flat. I called Triple AAA and was told help was being scheduled. I called back after 2 hours and was told to wait. After 3 hours I learned that they could not get anyone to take the call,
I cancelled my request and left the vehicle there. The next day I found the catalytic converter had been stolen. This is the second time in 3 months that I have been told by triple AAA that they could not find anyone to take the service call. The other time I was in Mt. Pleasant SC-not a small place. Now looking at alternatives-no point in calling triple AAA

Posted by Don


I'm sad, angry and disappointed,,, mostly disappointed.
I've been a member of AAA for over 40 years. When my daughters started going out with their friends in cars I got them a AAA Card and a Credit card. I used AAA rarely, but when I did the service was adequate and I was glad I had the service.

A couple of months ago my wife and I were stranded by AAA on the side of the road in west Texas. They dirndl;t take a long time to come, they didn't offer poor service, they weren't rude on the phone,,, they just left me with no phone call, no explanation, not evan "I'm sorry". The call taker said they'd be there in 1.5 hours. After 2 hours I called, and she informed me that they couldn't find anyone to come. Thats it --- nobody. We were left on the side of the road with no help.

When I got home I called to complain. I spoke to a "supervisor: who apologized and asked me if there was anything he could do. I said yes there is, I'd like a letter of apology (not a form letter but from a human being) and 3 years premiums waived. He said he'd "get back to me". Guess what,,, he left me again standing on the side of the road (in a figurative sense) because I haven't heard a thing.

Don't worry, I found excellent roadside service from my insurance company USAA. BTW, if any of you are veterans, or the family of a veteran you are eligible to join. Their rates are far less than AAA and their road side service is highly rated.

So I've canceled my membership after over 40 years, and canceled the membership of my kids AND their kids. My message to AAA,,, I'm sad but I can live with my decision. After 40+ years I can say to AAA "FU"!

Posted by Don


Here's some breaking news. AAA doesn't;t give a "F" if you have a problem. All they want is your $$$. My advice find another road side service, try your car insurance company.

Posted by James G


Horrible service AGAIN. I'm a disabled veteran who has been left on the side of the road twice, for over two hours, waiting for a tow truck to be scheduled and confirmed. I will be shopping for new homeowners insurance, car insurance , and roadside assistance so I can cancel all AAA "services." Then my sister and best friends will be doing the same. Congratulations!

Posted by Anonymous


AAA does not service some areas of Las Vegas they should print that when you sign in to their service.
I had to pay 40 dollars for someone to open my car that caused my window to break I had to pay 170 to have the power window fixed I wouldn't be in this mess if your company would it assist me.
I always believe that AAA would come to service no matter where you are but I guess I'm wrong.

Posted by lcrob


I am extremely disappointed that AAA will no longer offer their travel books, as there is no way you can have two pages worth of info up on a phone app; it's just too small, not to mention all the areas where there's not good cell phone service on a road trip. I'm sure this appeals to young people, but there are a lot of retired persons with the finances to take frequent trips, so I wouldn't think you would certainly consider that. Since that was the main reason for our membership, we will look into other roadside assistance programs now.

Posted by Frantic Mom & G-MA!


My 35 year old son , his fiance and her two little girls ,9 & 7, went to look at 18 acres of land for sale in Perris, CA. Well they hit a rock on the road, dirt roads that are used by all the farm owners in the area. Well, the rock was big enough and sharp enough to fit a hole on the side of the tire of his Dodge Ram 4 x 4 , 2500, 4 door pick up truck! So, he calls AAA rt.away and he is given the run around for 6 1/2 hours. Oh , your too far off the pavement, they said. Then , someone is on their way. Then, we'll call another back truck to come....by this time , one of the Lil girls has serious health issues that can flare up easily, is getting sick and starts running a fever! So, I'm sure my son called back with an attitude with concerns that she needs medical help now! They say eff you we are calling the police! So, my son calls an Uber driver to go all the way to Corona to get his other car because his fiance isn't taking her girls in a car with someone they don't know and her daughter was in no shape to anymore upheavels, stays with the truck until my son returns. So, he gets back like probably 2 hours later, she and the girls leave and my son waits for the police. So, here he is , the police think he was just a young guy out 4bying and writes it up that way, SO, THATS WHEN THE PEOPLE WHO COME WHEN THE POLICE CALL SHOWS UP!!!!Guess who the company is that showed rt up for the police???!!?? Yep, AAA!! SERIOUSLY!! But, all day into the evening, they couldn't, I mean wouldn't show up for my son and his family!!!! Then to top it off...get this: AAA guy says well you gotta pay me 450.00 because I'm on police assignment , not dispatched by AAA!!!!! Can you believe this shhhh? So, my son has already paid out bucks to a Uber driver, had his family sitting in the hot sun for 6 1/2 hours resulting in his Lil girl ending up in the emergency room, the cost of gas to n from his house, been lied to and treated like their need for help wasn't important and humiliated being told he should watch where he goes 4bying! And, he has no way home because he isn't allowed to ride in the tow truck!!! What??!!! Are you kidding me!! Finally, the truck driver says awe man come on I can't make you walk home from here, after he had made my son beg for a ride!!! Why has my family been a member for over 30 years and get treated so awful??

Posted by AngelaLee


My son hit a pot hole in the Road got a flat tired. It was about 7am put a call to aaa and they said the towed truck will be there in 90 minutes. Then when it got close to that time sent a text saying that not able to make it, due to the place was closed,so called back to the customer service and the gentlemen call another towed company saying that he just talked to them and it will be 45 minutes before SOMEONE Else can come out. So Again Another Text come through Saying push time back again will be there in 90 minutes. At this time it 1135 when they said this time. So again my son waited until 12:20 and again They send out another texts saying pushed back time until 1:35 never showed up. So my son walked halfway then called Uber to get to school. So I got off work at 3 pm , went where the car was at called myself explain to to customer care what was going on. Then she said she RED FLAG My ACCOUNT and spoken with her manager with concerns. She called over to the towing company and they PROMISED it would only be 45 minutes they unsure her that they will be there ! Guess WHAT NO One SHOwed up!! I Called back spoken with manager she did the same thing as the other as of calling another BACK UP TOWED COMPANY . The manager stayed on the phone with me for little and then put me on hold and said the drive would be to me at 7:37 as of navigator Never showed up. THIS IS ONE Horrible ComPany !! If you can't meet the customers need don't take their money!!!!

Posted by Michael wilson


Went to apparently California office Triple A you're very very rude have me waiting for hours for a Vin verification let many people go before me I am very disappointed with the service

Posted by Dillon


TRIPLE A SUCKS WAITED OVER 6 hours for a tow ! I was STUCK on the side of the highway with 4 lanes of traffic in 90 degree weather I was told I would be priority because I was on the highway.. 630 pm I am still waiting for a tow in the heat w no running car on the side of the highway I GET A PHONE CALL FROM AAA TELLING ME I CAN NOW LEAVE AND LEAVE MY KEY IN THE CAR AND LEAVE IT UNLOCKED THEY MADE ME WAIT THERE FOR 4 HOURS BEFORE TELLING ME TO LEAVE I THEN LEAVE AND GET A TEXT AT 830 pm STATING TO MEET THE GUY AT THE CAR WHEN I WAS TOLD TO LEAVE????? MY CAR DIDNT GET TO THE SHOP ON TIME AND IS NOW GOING TO BE A DAY BEHIND. I'm sorry but triple a sucks I could have been killed on the hwy. car totaled.. or even my car stollen after they told me to leave and leave the key in the car.. who would have been responsible then??! You got paid and still took your time and made me suffer.. pathetic . I will be getting in touch w management

Posted by Eddie


Placed A tow at 10:10am today was told 60 to 90 min at 3:30 pm my car still wasn't here .. they said the 1st service provider said it was traffic after they accepted the call so they were not confirmed so I said why wasn't I notified... nor why wasn't another tow service provider sent out at 10:30am when they told y'all that ... AAA couldn't give me a reason why so here we are at 3:30pm with a new service provider same thing 60 to 90 min ... I said ok ... 5:30pm still no show so I called back now here we are 7 hours later and still no tow truck ... the shop. Close at 6pm and now I gotta reschedule for tomorrow at 8am... the whole day wasted AAA DONT CARE about they costumers/ Members as if I don't have a job to go to in the morning that's why I took off today no consideration 7 hours later and still waiting on a tow truck... IF YOU HAVE A MEMBERSHIP WITH AAA CANCEL IT ASAP or you will be stranded stuck trying to figure it out yourself How does a company take your money upfront and then toss you around to third-party service providers to figure out how to come get you when you're in need of a tow ... unacceptable and very unprofessional how they treat the members/customers ... I will be contacting my lawyers if this continues and my vehicle is not picked up .. Members for AAA Pay for a service upfront only to be railroaded and tossed around to whoever feels free to come to your car Unacceptable if any members/customers are reading this Find your own tow service provider it's way faster might cost more but worth the hassle and the wait... COME ON AAA 7 HOURS + and still waiting on a tow that you got paid for prior to me being a AAA member .. how does that work ?

Posted by Why renew for customer no servic


Same story here: AAA service has become, "customer no service." We were traveling on 575 in north Georgia and hit a basketball sized rock that was in the middle of the road. The tire blew and we pulled off on the side of the road and immediately called AAA. They assured us that someone would be there, "No later than an hour." So we waited and no one showed. When we called back we were told that the serviceman ,"declined," the job. Why didn't AAA call us with this information?! Or contact another provider? We had already turned down help from several people who saw us stranded on the side of the road because AAA was ,"on the way!" At this point my husband just changed the tire---not a good thing for a 73 year old man to do in high July heat in Georgia! AAA used to provide great service, but no longer! Now they want us to renew. We have paid for AAA service for years, and the one time we needed them, we got nothing! There are now too many companies providing roadside assistance, we'll just look for a more reliable company!

Posted by Jennifer


I called at 9 pm on August 12th, 2021. I was told the ETA would be about 10:10 pm. I waited and tried to call back at 11:20 and nobody answered a lady called me back and apologized at 11:30 pm. She said, Tim, 's towing would not be able to come but that she would find someone and give me a callback. After 15 minutes I had remembered that I had roadside assistance on my car insurance. I called them they were there in 30 minutes. Do not use triple AAA. They left me and my 69-year-old mother on the side of the road for 4 hours and 15 minutes. This is a horrible company and on Monday we will be canceling their none existent service.

Posted by Lady in distress


WORST SERVICE AND EXPERIENCE EVER! When did they become such a horrible, non-caring company?
I was driving my motorhome, which I pay a pretty penny for their "Premier RV" membership, on I-95 in south Florida when I noticed a lot of vibration and shaking of steering wheel. I assumed it was a tire going flat or about to blow out so pulled over to check. It appeared the back inner tire was smaller than the other tire so I called AAA for help with a tire going flat. Long story, but was on hold forever and then told it would be 90 minutes. I advised that I was a woman by myself on the side of the road and the largest town of Melbourne, Fl was only 5 miles behind me why would it take 90 minutes? She was unsympathetic and said that's the normal amount of wait time. There I sat in the hot motorhome with engine running and cell phone losing power due to long wait time. The guy got there 2 hours later and said I just got the call. Took the outside and inside tire off only to tell me there's nothing wrong with it, it has air. I said are you sure? It looks smaller and my whole motorhome is shaking like a bad tire. He put tires on, walked around and leaned down looking at other tires, said yep they're all fine go get your shocks checked! He left, I drove off and hadn't gone 2 miles further when "BAM" load explosion, inner tire blown out!!! So I immediately called AAA dispatch back and she said "oh ok, I'll send him right back". Waited another 1 1/2 hours, no show, called her back. She said "oh his truck broke down and he's getting it fixed"! Really??? And you didn't call to tell me this or send someone else? Then she says I can send someone else but it will be 90 minutes! I'm now about 4 hours in, and it's lightening and pouring rain. He finally showed up in his personal van and said "what happened "? What happened, are you kidding, the tire blew right after you left and said all tires are fine! Total experience 6 hours! Just awful...and no one cares!

Posted by brad


AAA SUCKS! Their insured opened their car door into my trailer while driving on the highway ripping off my awning. AAA took the insured word and ignored the police report. Totally unethical and crooked company. I'm cancelling my roadside service and will NEVER recommend or use this company EVER!

Posted by severed crossed fingers


You guys used to be johnny on the spot. did the business model change, is it just inflation and fuel costs? Is labor now too expensive? Seems like you guys cut back big time on drivers. its only about 50% of the time that a driver even shows up. I get peak hours but to have someone wait 3 or more hours in what could be dangerous or at least very uncomfortable places only to not show up?! And thats having wasted precious cell phone battery on hold for 30-45 minutes for the initial call and one or two after to find out if a driver is even coming after all.

Did you guys simply take on too many customers for the size of your fleet?

Get your act together, you guys used to be as reliable as fresh coffee and a warm donut from dunkin donuts on a sunday morning.

bad comparison, dunkin no longer brews coffee, its all delivered pre brewed, and the donuts too. they dont make em there, hot n fresh like they used to, they are all driven in.

i do appreciate that im not having to endure two or three rounds of clicking on pictures of boats or trucks to leave the comment. ill give you that

Posted by Hwood1313


Follow up from previous complaint put on this site. Call the Orlando corporate office at 407-44-7000 and on their directory you have to know the person's extension number and they have the general things as far as pick up scheduling so on and so forth, but there is no dial directory to speak to a corporate office rep and or to file a formal complaint. They really really do not care what you have to say because you can't even speak to anyone in corporate for them to assist you. I am so glad that I am leaving this company and we'll find a better company. Eventually my tow truck driver did call me and advise me that at 9:15 this morning, AAA had just sent a tow request and they had not received one prior to this which the supervisor stated the night before he had taken care of for an 8:00 a.m. pickup. So I tend to believe the tow truck driver and not that the supervisor did his job because the tow truck was not there at 8:00. And the tow truck driver advised me that they don't have that many independent tow truck companies working for them in Palm Beach county anymore because triple A is horrible in paying them their bills so they want they don't want to do business with them anymore. This is why they don't have a lot of trucks available for roadside service and you read all the comments and bad service and bad customer service from the company because they're not paying. Used to be a great company now it is horrible can't wait to get on Facebook and let everybody know as well and every other social media site I can find. Never even get a response from these people.

Posted by .Hwood1313


I call for service at 7:00 p.m. on Wednesday 7:14-21. I was advised that my tow truck had a tentative arrival time at 10:30 p.m.; that's three and a half hours wait time. My wife and my three-year-old granddaughter are stranded in the dark on a side road and need a tow. Spoke to a supervisor who did not care and said that's not even a guaranteed time. Advise the supervisor that there is nowhere to tow it to a service place because they're all closed at that time of night, so can we schedule it for 8:00 a.m. tomorrow morning. After a long wait of about 45 minutes to an hour on the telephone back and forth they stated to me they would have a tow truck at my car at 8:00 a.m. . Today Thursday 7/15/21 at 8:00 a.m. I was at my car and there was no tow truck. I called back into triple A and they advised me that the tow truck would be there tentatively 9:30 a.m. - 10:30 a.m. but not sure they'll send you a link when they're going to get there. I advised in this was totally unacceptable since they gave me a three and a half hour wait the night before and they had 12 hours to set up this appointment the supervisor was supposed to do and promised to do for 8:00 a.m. and did not do it, and I'm not waiting again because a supervisor didn't do their job. I want a refund of my money. I asked to speak to a supervisor and he refused to get on the phone with me but the rep told me he said if you are in a hurry call your own tow truck and you pay for it. That is a wonderful customer service answer and a great representative of his company. I then ask for a refund to my money they said they don't normally give refunds but in this case they will, but it will take 7 days for it. I asked the supervisor Terry to send me an email with confirmation of me getting a refund and she said she wouldn't do it and she's going to turn over to billing and she really doesn't care. This company has become horrible because Palm Beach county Florida is one of the largest counties in all of Florida and it takes 3 and 1/2 hours to rescue a grandmother and a three-year-old granddaughter on the side of the road when it's dark! Are you really serious! Why would I continue to use this company and they're disrespect and the supervisors smart answers to me total disrespect for customer service and the customer.

Posted by Anonymous


I am extremely disappointed! My husband accidentally locked his keys out of his car so we called triple A at 12:30pm. I had to leave work because they wouldn't help him unless I was present. Its now after 5:55pm and no one has showed up. Our car is still running, I lost 6 hours of pay, lost 6 hours worth of gas, and Im going to be forced to miss my class! I get businesses get busy but this is beyond ridiculous. This experience has me questioning if triple A is worth having for the amount of money I pay every month. Something needs to be done!

Posted by david


This is ridiculous I've been a customer for many many years and I stuck on the PA turnpike and AAA says they don't cover the turnpike. PLEASE send me some kind if refund if your limiting your coverage.

Posted by Anonymous


bad customer service very rude and a lot of wait. I called AAA at 6:24 pm to acknowledge to my husband that his car broke down on I-95 North. They told me it took 3 hours to arrive. Before 3hr I called and asked if he could leave the car with the keys inside and I pick it up and they said no. They spent 3Hr and never arrived. When I call again at 9pm they tell me that he could go and leave the keys in the car. We live in FLORIDA with temperatures over 90F, and he couldn't be inside the car, outside the car a lot of mosquitoes and all that time he was waiting. When he could be seen gone. I seem disrespectful. And they charged me $ 50 because I just did the memebrecia.

Posted by choctawwind


Absolutely the worst nightmare. Waited 3 hours for promised tow to arrive NO LATER THAN 8:29p no show. Another request tow to arrive NO LATER THAN 9:17p. No call no show. Driving away from broken down car in a rental and a large truck literally rear ends me going about 40 mph, backed away, hit it again and drove off. The truck was jacked up, all white crew cab with the first three letters of truck JTV. Had Triple AAA honored their original agreement of providing a tow at the time(s) represented, most likely I would not have been exposed to this act of a "hit and run" violence. I spoke to United Towing, a young man named Carter who shared that the tow order(s) represented by Triple AAA had never been put in. Triple AAA's customer representatives lacked any type or example of empathy, or any sense of urgency. Regulatory agencies you can report to are the FTC (fraud, misrepresentation), The Dept of Ins , and your state's Attorney General Office as well as the Office of Consumer Affairs.

Posted by Anonymous


Worst company with the WORST CUSTOMER SERVICE IVE EVER KNOWN I was stuck on the road @ 3:30 I literally been calling apperantly the package I chose only approved 3 miles ( HOW THE HECK DOES RHAT SERVE ANYONE) I was in the middle of no where and needed a tow they told me it would be 4.50 each additional mile where I was was literally 14 miles to get to my home town $52 dollars outside my plan now listen as a company who offers packages that includes towing who in the right mind said 3 miles was enough I had no money unaware of the 3 mile Grace then then Richard in relations told me ( mind you I'm paranoid I can't get to work I'm far from home and can't even get a proper tow ) Richard tells me "your an adult you should've chose the right package) now I'm losses cause HOW DARE YOU be ignorant with a CUSTOMER during and emergency situation you have the luxury to get in ya car and go home I couldn't I DIDNT GET A TOW TILL 5 something! With a a home owner whose entry way I was in literally couldn't believe the way customer service was being so rude and ignorant like no duh Sherlock but who in the right mind would pick triple A a company to assist in times like these being flat out disgusting I will never ever recvomend triple A even out the last company standing then today the auto shop who is affiliated with charged me 109 for a diagnosis and couldn't even fix my car just to call triple A and be told I used up 4 calls there is 365 days in a year why is a company who is here to assist in time of need limiting calls mind you they were all flats I had a real life situation where I was screwed and frantic just for them to tell me it will be $75 dollars to tow to my house which is 42 min away I almost got fired cause w.e jackass made it a rule to be present with a car that you had the key left at the auto shop for them to have 0 remores even the supervisor got nasty A SUPERVISOR long story short this is the worst company to ever be made they just want your money cause I see no benefit from this place but battery and wheel replacement THATS IT I hate it here

Posted by Patty


HORRIBLE SERVICE! I've been waiting for my truck to get towed for the last four hours. Each time I call to get an update on the driver the representative NEVER puts in my tow request. Then, I asked for a Supervisor his name is Brandon he comes on the phone and hung up on me. So now, I'm calling back for the 5th time and have been on hold for 30 minutes. At this point, I minus well push my truck home. I have been a member for over 10 years and have ONLY had my vehicle towed 3 times. And here I go to use it and it is a big fail. Please contact me.

Posted by Kendra


Today my car broke down in the 98 degree heat. I called AAA to have it towed about 5 miles to the dealership/shop I was heading to. They asked me why I was going there and I told them to either trade it in or have it fixed. They said they would not tow it to be traded it, they will only tow it to a shop or my house. I reiterated that it is indeed also a shop and if I do not trade it in, they will be fixing it. The lady said no. I called back a few moments later to try to explain it to a different person who might understand this dealership is also a mechanic shop. She put me on hold for about 5 minutes. By this time, I've driven in another vehicle to the dealer/mechanic. The lady took me off hold and said she just called the place I was trying to have it towed and they said they are not a mechanic shop. Little did she know, I was at the business, only 2 people were working, and the denied anyone calling and speaking to them and tolf the AAA people they were lying. You don't get to lie to your customers to try to save money on a tow. I plan to call back tomorrow. How unprofessional and just plain gross.

Posted by NOT A WAY TO OPERATE A BUSINESS


Member for 43 years. I was asking for a membership discount NO NO. I decided NO NO to renew. AAA offers discounts for new callers. My card from 2020 states has valid thru May 01 2023. In another area above my NAME is smaller letters "dues billed annually". After I cancelled the membership, (11 day without knowledge) my granddaughter called AAA she assumed card was renewed. She was told the membership was cancelled. They ordered her to buy the same member for $198.00 or they could not help her. She had no other choice but to pay. She found the membership was not the same, the renewal deducted one of the members. I spoke to a "HELP" person, she can't do anything. I'm told the membership is now in my granddaughter name and can't be refunded or cancelled. The 2023 on the card from last year2020, is to save the environment from waste. I feel its FRAUD

Posted by Anonymous


I live in Prescott, AZ and have used AAA not only booking trips, but also insurance for homes, autos and recreational vehicles.

Found out this month the office in Prescott is closing. I find it hard to believe being in quad cities, there isn't enough incentive to keep the Prescott office open.

We have been AAA members for many years but are now thinking of taking our business elsewhere to be able to have a face to face insurance person and travel person.

Hoping you will rethink this business move and take care of many clients here in this part of AZ.

Posted by Jamie


I had the scariest experience with AAA. Have never had a bad one before this. My car broke down so we called a tow, getting to my home was more than my limit so I said I'd pay the difference. Our tow truck driver kept falling asleep at the wheel, his eyes shut and he started drooling at the mouth. I spoke to a man named Brandon, who I was told was a supervisor, if I could get a new tow ordered, I didn't mind if I had to pay for it, and explained that the driver was not in the right state of mind to be driving, and they didn't care. They said I could file a police report, but did not seem to care that their driver was not okay. Not only our safety but the drivers safety was at risk. Keep in mind the driver told us (what we thought was a joke) that we were gonna have to help him stay awake as he was called in AFTER his shift. Truck number #15.

Posted by Anonymous


I have had a 31+ year relationship with AAA and up until the pandemic, it had been a very beneficial one.

I had never used AAA travel services, so based on my history I decided to book a trip from Norfolk, Virginia to New York. Within a very short time the pandemic hit and my trip was canceled. Inasmuch as I do not plan to be vaccinated, I do not see a trip in my near future and would like to have my money refunded.

I have made so many attempts to work with my local AAA office, but alas, the gatekeepers are holding me back at every turn.

Please contact me.

Posted by Nathifa


I've been a member with AAA for over 2 yrs and alive almost a century and I have never experienced any form of discrimination until this past Saturday on May 1 while speaking with an expert name Brianna and A supervisor name Philip who I can't believe was part of your customer resolution because he was unprofessional, sarcastic and speaking to him was like talking to my 12 year old child. Brianna and Philip challenged me based on my name being Charles and my voice. As I spoke to another "supervisor" I brought this to her attention as well and she apologized for her action's. Each time someone said they were reaching out to a sub contractor for a pre scheduled tow that was set up on the previous Sunday for Saturday at 10am. Philip told me he was placing my request in a pile and I believe that's exactly what he did because I didn't get a confirmation on a tow until 8pm that night and the company came Sunday at 12:30pm and then had the audacity to charge me $80 which should have been waived due to the excessive wait and the company that came out stated no one called him Saturday because he was free all day and could have completed the job. I'd like someone to please call me.

Posted by L


Been dealing with trip a for years now, so I thought I would bundle my cars,home into it, But who ever does the writing or billing,certainly F d up my address and then supposedly I had No coverage! Not my fault when you have incompetent help who can't get the address right! An they have cause me to have to spend a lot of money on THIER mess up!! Which is not a good thing for the company you claim to be. Please get competent help with the writing skills and reading addresses!! When now I will be late on being able to even get groceries! Feed up with your incompetent help.. so get rid of whom ever can't read or even getting the dates right..as per my papers due on march 3 an billing printed on march 30!! Really!

Posted by Leana Hejny


I received a promotional offer to join AAA & was prepared to join today while out running errands, I stopped at the AAA Strongsville Ohio location off of Interstate 71 & the person named Brian at the front desk refused to sign me up because I live in an adjacent county. Refusing to accept me as a new member has caused me to take pause and decide that your organization is not one that I would like to join or do business with another company that I will not have to jump through hoops to become a member.

Posted by Ron


Bad App, Never spoke to a person, if I had of been in the middle of no where I would have lost my cell phone battery life during the wait times for someone to pick up my phone was at 17% and a 20 plus min wait and app would not connect. What the hell has gone wrong with this company? O let me guess blame it on covid bs. You big corporations think You can save money by striping away customer service and blaming it on heavy calls or a pandemic? Well bs someone else.

Posted by cherry


I can't reach them cause its Easter. They ruined my holiday. I'm a new insurance holder and went through several agents to get assistance cause 1 of their agents wad unable to assist me with online paperwork. Now I called Friday asking about them removing funds they frauds me just to get me signed up. Horrible experience im opting out and no exceptions getting full refund they used me just to sign me up and not do their end they claim funds would be removed on the 3rd never happened. No wonder you get a discount for them to fraud you and uninsure you illegally after accepting 1st payment. They are a joke. My mom was going to switch to AAA cause I recommended her now she changed her mind she don't want the hassle.

Posted by Tina


Worthless. Can't be connected to supervisor and if you have an independent agent the AAA office can't help with anything. I will be canceling ALL my insured items. Pretty bad that being the main company you have no control. No faith in this company.

Posted by Louis W


I am very disappointed that it has taken over six months and AAA to still not fully resolve a problem that should have never happened. I am being charged for vehicle policies that are not mine! And now the Agent is claiming she didn't know I wanted to stop payment for both policies that are not mine. Thinking I only wanted to stop paying for one of two policies that I am not on. How incredulous! I guess she lives up to her voice mail recording "...at my earliest convenience." Not at the Customers!

Posted by Pamela Galloway


March 2, 2021 my friends battery died let it be said that she has an ostomy bag and is 80 years old she called for AAA at 9:40 in the morning she called me around 1040 and I thought at that time I would be taking her home while the AAA gentleman did not arrive yet so we waited till around 1130 called AAA and found out the request for assistance was sent out by the gentleman that she had called at AAA but it didn't go through so the young lady that we now had online sent a request in by this time it was 1230 she had been waiting three hours the repair man finally came at around 1:45 my friend had to pay an $80 towing fee I am asked that she is to be reimbursed her $80 her claim number for the AAA is 319992 everyone a AAA and the gentleman who did tow her car we're all very kind I hope you can help my friend out in anyway possible I thank you

Posted by lassen12


On February 5, 2021, my 84 year mother (who is by the way, uses a walker and is on oxygen), called AAA emergency roadside assistance because her vehicle would not start earlier. The military auto shop, Autozone, and one our relative tested the battery and they all said the battery was bad. AAA technician shows up because the battery is under their warranty, and his machine spelled out these words " battery needs to be replaced soon". The technician then tells my mother to wait until the battery dies again and don't call anyone except him and he'll come and check the battery again. This is not only illogical but unsafe for this 84 year old woman to knowingly chance that her battery will die and she will be stranded and have to wait outside her vehicle with her walker and oxygen until an available emergency roadside assistance technician shows up when the most descent and common sense thing to do is to replace the battery just like the technician's battery machine indicated. I elevated my complaint to a supervisor name Jay at supposedly at a Arizona site. He claims that it's at the discretion of the technician whether to replace the battery that his machine said was bad and needed to be replace soon. I argued this analogy, if you had a hole in your tire but the shop just fills the tire up with air and tell you to wait until the tire goes flat before they can replace the tire, what sense does it make to just replace the tire so that the CUSTOMER would not have be possibly stranded or be placed in harms way. This is why I recommend that AAA customers should not buy a AAA battery and only buy from a reputable USA wide company like Autozone that would have definitely replaced their battery that was not 100% operational. To no avail, elevating this issue was unresolved and no one concerned themselves with how this issue posed a great danger to my 84 year old mother to become stranded because of a AAA technician discretion to not replace the bad battery.....I recommend all customers to HEED THE WARNING: ⛔️ DO NOT TO BUY A AAA Tire and WARRANTY.

Posted by Trust your good workers, Call ou


In Today's world people struggle. With having income, car repairs, etc.

The car,our car is our mode of a lot.

Replacing a car filter every time you see the AAA care care center,Even when you it's one month old,and are showing one you seen a year or so ago has to called out.

I would like to see a 24 hours indoor video,So we can see the the repair as needed.

Both sides would highly like a service like this.

The cost would override not having one.

Posted by Jeff Cahill


I've Been broke down in a bad part of town for over 4 days & now AAA says they can't pick vehicle cause it's consider a RV? It's been towed twice already with a flat bed. I signed up through AAA App & there's nowhere in app where u can pick RV but it had Ford E350 so I picked not knowing this whole time needed to upgrade to RV because it's nowhere on the app to differ from regular vehicle to RV vehicle? I spoke to 4 different AAA team members & really short & one supervisor with Roadside Assistant Named "Michelle" started yelling at me & I have it recorded cause made a complaint to the BBB due to this outburst & denial of a service I purchased!! I hope AAA fails and everyone looses their jobs for how I've been treated this past weekend!!

Posted by Anonymous


I was charged over 274.00 and lam t am ready to call a lawyer

Posted by Anonymous


I originally signed up with AAA for auto insurance and was quoted a premium amount plan for my vehicle. I called to change the vehicle on my policy and was given a different quote that was a few dollars difference from the original quote of the first vehicle. The next following month, I recieved a welcome packet that showed the policy itinerary with a totally different premium that I signed for. I decided to cancel my policy because of this and was told that I had to pay a cancellation fee,and the wrong quoted premium amount for two months. The cancellation was because I canceled early within the first year of opening a new policy. I tried calling to speak with the agent that prepared the policy and still can't get a hold of her. I tried leaving a voicemail and her supervisor a voicemail. Still no response. I sent an email with an attached application that showed the quoted price that was agreed upon. No answer. They expect me to pay this balance for a misquoted policy premium or they will send to collections. I have proof that I electronically signed and time stamp dated of what the monthly policy was suppose to be. They claim that they can't find the notes of this agreed quoted from the agent. But they have a record of the payment made by me for the correct quoted first premium monthly payment?

Posted by mel


I made an erroneous payment to AAA thru my bill pay at Bank of America on January 8th to the amount of $679.63. On January 11th the money was sent to AAA's bank...Sun Trust. I've had Bank of America call AAA as I've had as well. We've both been told it takes 10-15 business days to get my money back which would bring it to January 29th. How DARE you hold onto my money for so long. I've been a PAID member of your organization for 46 years and have hardly ever used your services, yet when I need you to come thru for me on this occasion all I get is a slap in the face.

Posted by Anonymous


I would like for you to check into a business in Rochester, MN, Virgils Auto Clinic, that is submitting fraudulent claims for AAA services. They are filing towing claims under people's AAA accounts for services that they have not done. And each of these claims is for a large amount of money as well. If you were to check all of the claims from this business from just March to June of this year, you would see what I am referring to. Bogus tows for large amount of money. I submitted a complaint to the Rochester, MN office and nothing was done about this. I believe this to be because of the friendship of this business owner, Royal Johnson, and his AAA service rep in this area, Beverly Barrett. This practice is illegal and I will take my complaint further if necessary to see that this business is investigated for their unethical practices. I would appreciated a response before taking my claims to the county attorneys office.

Posted by Tina


I am totally disgusted with AAA. I have been a member for a number of years & each year purchase AAA memberships for family as gifts. For the SECOND year, they have screwed up these memberships! I paid for them 11/13 (they were quick to charge my account) and supposedly were sent out 11/20. Out of the six, only 4 arrived right before Christmas. My numerous calls to them prior to, resulted in unacceptable answers. They kept blaming it on "COVID"....poor excuse. To this day, I still have not received my last 2 memberships.....but they emailed my a copy of what the card looks like......great gift to put under the tree! They only say "they will arrive...WHEN? Not customer friendly!

Posted by Joan Fletcher


I have been a member for 8 years. my husband a member for years before passing. Am 77yrs old and still work 2 days a week, however have had hours cut due to the virus and having difficulty making ends meet. It took 25 minutes to speak to a person, who had no authority and was told AAA does not offer any discounts to people in my position. This is TOTALLY wrong, especially for a company supposedly dedicated to assisting people. What a slap in the face! I need a discount for my renewal this year or will have to look elsewhere. This treatment is unacceptable for a company of this magnitude.

Posted by Jlopez


RE: FILE #95148

I am so upset my vehicle broke down my uncle called AAARoad side not only did the tow truck driver look under the influence but hit my car!!! I asked him to give me info he said he fix my car he took it to idk some friends garage stole my stereo other personal belongings my headlight and left my bumper completely broken! I tried contact him I showed AAA all my txt and they even admit fault they ask for 2 clams I provided them but no they want to low ball my repairs and becuz of this having to find places open to get estimates I got Covid I NOW AM not working I'm a single dad! Rising my sons alone and know cuz off all this my sons may not get Xmas gifts... AAA Admitted fault but also tell me they will not replace my stere deck that I give prof of purchase or replace my stolen head light... wow this is what one of the biggest insurance companies do to people that there truck drivers not only stole but is getting away with this... I will make sure this is all over social media and I'll be contact a lawyer for my lost time at work and for possibly living me and my sons homeless I can't even afford my rent next month

Posted by Julianknowledge


Aaa Tow Truck Driver Lost My Car! It Was The Fleet Of Aaa So They Are The Ones That Need To Fix This. I Had Aaa Tow My Car To The Mechanic On Thursday Night They Towed It Somewhere Completely Unrelated And My Car Didnt Get To Where It Needed To Be Until Late Friday Evening Leaving Me And My Newborn Baby Without Transportation. Lets Just Hope Nothing Happens To Him Where He Needs To Be Rushed To The Hospital. I Will Seek Justice Until This Is Reconciled! Im Tired Of This Billion Dollar Company Not Taking Responsibility For Their Mistakes. It Is Just Wrong!!! ??
Sincerely,
Christopher Julian
Portland, Maine

Posted by Stalled truck in Va


I've spent upwards of 2 hours in the last 2 days being pingponged between phone operators. Yesterday I renewed my 28 year PLUS membership with a $197 payment. After calling for a tow I was told I'd have to pay another $28 because some key puncher listed us as Classic members.
The bulk of the time I am explaining this to a new operator who sees the error and assures me the error is corrected but the truck driver gets a software message that I am a Classic member and demands another $28.

I've been waiting for about an hour to hear back from the latest supervisor who is just too busy to deal with my call personally.

Posted by Anonymous


I called AAA yesterday at 6:30 am, to ask that a locksmith come to my home since my fob Key was locked in the car with engine on. They gave me estimated time at 8:15am. I kept calling and reassuring them my key was in the ignition with the car on. 8:15 can and went and no one came. The worker called my phone asking if I heard from anyone and I said no. The three people I spoke to avowed no empathy to my situation. I told them my car was getting very hot. They said my car wasn't priority and they were all working from home and couldn't get a hold of anyone. 9:00 am finally spoke with a supervisor who stated that I can call a private locksmith and be reimbursed. I told her I wish someone would have told me this sooner. Finally, at 10:00 my car was opened by the private company. AAA is a negligent company. I have been with them. Since 1996 and my mother 1975 and never had some terrible service. Thank goodness I wasn't stuck in the road. I can't believe that the employees have no concern or care. If my car has later issues I will be sending the bill to AAA.

Posted by Anonymous


I am very disappointed with AAA auto insurance service. They had someone call and do a survey in October and the lady did not put my children's own car insurance on file so they added them to my policy. After multiple phone calls, I was told that they couldn't remove the charge from October even though my children have their own insurance. I am very upset. They rather over charge me and lose me as a customer than fix the charge

Posted by Anonymous


SIR, on 11/18/20 at approximately 4:30 pm AAA came to my house to jump my car.they came and cross jumped my battery my car had to towed to my mechanic. The fuse strip was fried
The man who towed it told my mechanic it was jumped wrong and was laughing.all I needed was a battery now I'm out $400.00.we have reached out to a complaint service and talked to Jisela.And was told they were not responsible.I have had this car since it was new it only has 56 thousand miles on it.talking with your representative was very unpleasant. She was rude and very Uncorrupitive.after my "help" I had no power to any lights,windows or ignition. I am very disappointed with the lack cooperation. I hope some one sees this.I would not recommend AAA to anyone. Daniel mcgovern

Posted by Concerned Citizen


THIS IS TO AAA CEO ---- Why are you allowing your offices being open to workers, when they can do their Jobs remotely, and in direct violation of New Mexico Covid 19, latest ordnance. I'm wondering if this is throughout the USA. People working with others in an office setting, coming in daily increases their chances of getting this virus, and spreading it to their family at home. There is no reason, for Travel Agents, Customer service, insurance agents (they are not essential workers); Need to be physically at the office; especially if its closed to the public or even if it was open people could call anyone a be transferred, to the proper agent working from home. Just like it was done on the first wave. Now the second wave and AAA intentionally put's peoples life's a risk; and AAA is not doing their part to slow the daily interactions of people, your company could be and should be liable for this behavior, and the New Mexico Governor will be notified of your carless practices. Also, you have lost me as a client; and you will also loose an employee's, either by dying or quitting, where you could be sued for benefits.

Posted by Anonymous


So the past two times we were going to use our AAA we were let down. The first time the tow service canceled our pick up and we had no idea. No one phoned us and we waited for almost 3 hours on what was quoted to be an hour and a half. We ended up chancing driving our vehicle to the garage. And today we have a car that is broken down and we need it towed to a scrap yard. We were told that they didn't do that because it wasn't an emergency. And they don't tow to scrap yards. Why the heck do I pay for a towing service that won't tow???

Posted by Anonymous


Just saw an article about rivers edge automotive and towing a representative of AAA refused to toe a car because it had a Biden sticker on it. Your driver left without saying anything but was filmed driving away from a disabled vehicle that had a valid AAA account. We were told the guy was disciplined but unless he was fired there's no excuse for doing business with this company nor AAA

Posted by Anonymous


What is going on with you guys! I called and was told my policy was cancelled because I hadn't paid the $45.87 on the 8th, I said that I had until the 30th to pay till it cancels. It's been like that for years and he said well this is different because it is your renewal this year, so I am like well times are hard right now but I will have it by the end of the month so he transferred my phone back to the beginning of the call (the recording) (he told me he was transferring to a manager). So I called the Corp Office and no one answered the phones there either. I guess I am going to have to cancel they don't care.

Posted by douglas


In September, I was billed for my husband and my triple AAA membership. It isn't due until 11/15/20. On 10/15/20 I paid the membership fees for both my husband and myself. On 10/17/20 I received ANOTHER bill. Why do you insist on dunning your membership. We have belonged to your organization for many, many years and don't appreciate it. Ask me why we no longer have our auto insurance with your company? Because you have a very poor attitude and severely lack in customer service. Sad. You don't deserve the customers you do have.

Posted by Latoyer


The young lady took my call was horrible her attitude.Was Terrible y'all Need to find better people to answer the phone!!! I want be spending anymore of my Money with you all!!!

Posted by PISSED !!!


AAA towed my car to a auto shop and parked it illegally blocking a driveway. My vehicle was ticketed by police and towed. I was told they won't pay for tow fees or ticket. I escalated to a supervisor, she told me send proof of illegal tow ( mind u AAA had to tow my car from tow company), she also said to send to her by Friday because she was going on vacation. I send Thursday and she didn't respond!!! This is HORRIBLE SERVICE and now I will lawyer up !!!!!

Posted by Karen Bailey


AAA Car Care Fayetteville North Carolina. I had my car worked on 2 weeks ago to the tune of 2500.00 They claim that it was a timing belt and changed my oil and some other minor work. My car is doing exactly what it was doing before service that is so so so sad. The issues I asked for to be looked at were not fixed and my car is doing exactly what it had been doing.

Posted by KathyM


We have had water damage and mold develop in my mother's home. We first made a claim back in February 2020 about a possible foundational leak under the carpet in the lower family room. We then had one omumber look at the traps, install new screen traps, but that was not the issue. The water was spreading farther into the family room. It took three plumbers to figure out what the issue was. The drain line serving the sink had broken away from the stack. We called AAA and made another claim. They said they would call within 24 hours and get their contractor to do the work. We have heard nothing. In the meantime due to all the water damage in the family room, mold appeared in two shelves of the cabinet. I read the policy in entirety and it does cover mold due to water damage. When I spoke to a AAA manager he had the nerve to laugh about it , saying it is not a covered cost. Now I have to revisit the first claim where we thought it was a foundational leak, which it was not. It was the pipe going through the wall and the pipe which and broke with water leaking anytime we used the sink. Our family room is a disaster, we have mold which AAA says is not covered and they still have not got one of their contractors to come out and fix the pipe. All we get is turned down in what is covered in the Homeowners Policy and delays. They know we have lost our mother, and we will be selling the house and putting it in the market and the policy will run out in November. They are stalling and turning us down on what is covered legally un the Homeowners Polucy. My mother was loyal customer for 17 years and this is how they treat their customers. This is unethical and just wrong. We have decided to take legally action at this point!

Posted by Ken


Horrible experience.was a first time member cancelled with in first month.
AAA so arrogance can't spell. I spelled my street name 9 times still unable to get it right never got my membership card.i sending them back the 2nd refund check that still so deliberately mis spelled. It show not professional and who they our.behind there adds and claims

Posted by MS


Extremely bad service at the Fairfax, VA car care location. Mechanics (Larry) used profanity, damaged my car, and his service advisor (Debbie) was very rude and degrading.

Posted by A displeased customer


I had a terrible experience with AAA today. My sons car was damaged by flood water and had to be towed to my mechanic. After the mechanic told me that the damage was too severe and that I would need a new engine, I needed to get the car off of the mechanics property and get it towed back to my home so I could assess and figure out my next steps, would I take it for a second opinion, would I have to junk it etc. Much to my surprise, the representative from AAA told me that the tow to my house would not be covered bc it is not an emergency situation anymore and they could tow it to another mechanic but not to my home. They told me this was policy and when I asked for it, they told me to go online and look it up. I was told I had to pay so I did not have any other choice but to pay for their service. I had to leave work several hours early only to sit at the mechanic and wait. I did not receive a confirmation text, no updates, nothing. When I called back I was told I'm next in line. After waiting well over an hour and half with no updates NOTHING, it just so happened at that another tow truck driver dropped another car off at my mechanics shop so he asked the guy if he would tow the car for me and he did. And he did it much cheaper than the discounted price from AAA. I called back to cancel the tow from AAA and told the representative how displeased I was and that I will never support AAA again. I will take my money and time and go elsewhere. I also want to add that in the last several years I have never used any service from AAA at all. To make the situation more difficult, it was my fathers car who died two years ago so the car has sentimental value and I have been extremely upset about the misfortune all week. In addition, I still owe several thousand dollars on the vehicle which I still have to pay The balance but no car to show for since the auto insurance will not pay for the damage to the vehicle. I do not know what happened to customer service, but I was saddened the way I was treated. I do not think that the representatives I spoke to at AAA even put the information into the system because you always get an immediate text or call from AAA. My parents carried AAA for many many years and always paid for my subscription every year so they knew I would be safe. Wow have things changed. I will keep the service until the yearly subscription is through but will not renew.

Posted by BG12142


Customer since 2006 and have had motorcycle coverage. I have one kid who only drive motorcycles before and after his time in the Marines. Tonight is the first time he has ever had to use the AAA card and was told his motorcycle is not covered. For some reason the policy changed. I called AAA and told them that there was an issue and I assumed I always had motorcycle coverage. They said they would now add it but there is a 48 hours waiting period. I objected as we need service now and we don't have time to figure out why the service ever was changed. NO supervisor would make th exception despite the fact I agreed to pay any costs.

I don't need discount tickets to Disneyland any longer and I don't need a company that cannot support a Marine stranded on his bike.
I will cancel tomorrow after calling the corporate office to voice my complaint.

Posted by CarolynGHIJ


On 5/30/2020 I checked the web site to make sure the Chandler,AZ office was open for business and it was, so I drove 40 miles to pick up maps and tour books for a 4 month RV trip. When i opened the door to the office/store a table kept me from entering and a woman told me the office was only open for "New Customers". Well excuse me - I'm a 30-yr member and I didn't matter! I drove home and ordered by phone as the lady suggested. I was told my material was on its way.
On 6/12/2020 when nothing arrived I called in and was greeted by "We've been trying to get a hold of you. I've been right here - phone # and email both verified. I work from home daily and use both, but the person on the other end of the phone repeatedly kept saying "We've been trying to get a hold of you"!! It seems that I ordered more than 10 maps and that is the limit. So I gave her the 10 I wanted and asked where I could file a report. She said "I'll have a supervisor contact you". She must be using the same wrong number or email because no one has contacted me.
Over the years - 30 - as a matter of fact I've used AAA very little, so I don't think I've been a burden or disgruntled person, but I am now and I probably will not renew when it comes due later this year. I am so sorry to see how poor the customer service is these days.

Posted by UNACCEPTABLE


I Am A Premium Member! I Am Also "sixty Eight Years Old " & A Retired Former General Manager & Vp Of Neiman- Marcus! I Know Customer Service & I Know When I Am Not Receiving It, Nor What I Am Paying For! I Have Been Waiting For Over 5 Hours, Tow Truck Left Hour Ago! I Had Requested Transportation, Rental Car! Was Informed That I Would Receive! Not! Instead A Lyft Vehicle Arrives, I Inquire As To The Disinfected After Last Customer! No! He Proceeds To Hand Me A Bottle Of Purell, For Me To Sanitize & Says We Can Drive W/ Windows Down! I'm Still On Hold W/ Aaa! I Am A Very High Risk Member, Systemic Lupus, Secondary Copd W/ Asthma, 3 Forms Of Arthritis In My Hands, & That's Just The Beginning! Now Aaa Protects Their Drivers, Which Aaa Should! Though To Endanger Myself Is Unacceptable! I Have Every Intention To Seek Outside Advise. I Will Cancel Aaa Premier & My Aaa Vehicle Insurance! Then I Will Start Posting On Social Media! Remember, If You Have A Good Experience You Tell (one) Person! You Have A Bad Experience And You Tell (ten) People & On & On

Posted by Donald


Let me first say that the AAA has terrible customer service. I waited on the phone for 35 minutes to get a guy that said he would transfer me to the PA rep. Once at the PA rep, she said, I cant help you because you are having an IT issue. You need to send the IT group an email and if you are lucky they will get in touch with you and see if they can help you. I have been a member for over 9 years and all that I wanted to do is sign into my account and run a trip ticket. Your website says that my ID and password can not be found.

Posted by Insurance


I heard on the news that many car insurance companies are committed to helping people by refunding money because customers are not using their cars or driving much due to the restrictions imposed by the government. I would like Triple A to consider doing the same thing in order to help people in these difficult times.

Thank you
Liliana Chuquihuanca

Posted by Wolf


aaa auto Jordan Bryson will lie to get you to sign up. Once I signed up the second week of my policy I received another bill for 37$. Then yesterday I received my renewal with another 15% increase. With only a few days to get insured. It was sent out the 3rd of this month and my policy ends the 26th. I was told when I signed up I'd have a local office I could go into. That was also a lie. I will be reporting this to the states attorney generals office. I suggest anyone with similar issues do the same.

Posted by Shay


I find it very disappointing that the company isn't doing much to help customers in this difficult time. I too, am sorry unemployed, and was told that the only thing that can be done is my auto insurance can be paid in 5 payments. So, how will this help? This means my monthly payment will be increased. And if I don't have any income at all, how can I afford to pay more? This is insane.

Posted by ANGRY.. 15-year member


I called today to try to get my Harley-Davidson tote because me and my boyfriend are stranded will they tell me unless I got about $125 they can't told me because I'm not a premier member wow the world is in crisis I was laid off my boyfriend's laid off nor do they care tell me to leave a custom made over $30,000 bike sitting on the side of a street and they'll come toward in 48 hours but only if I pay them to upgrade to the premier... AAA how tacky is this how you treat your members of 15 years doesn't matter how long a member of yours at all why the world is in crisis and no one is getting paid everyone has been laid off and I can't even get through to unemployment so we're just stuck out here thanks a lot AAA your real lifesaver I hope everyone reads this this is terrible... I've always spoke highly about AAA now I hope no one else gets out there and get stranded and can't get home because you have to be a higher member in order to get a specific toe and if you don't have the cash right now being that the world is in crisis and everyone is laid off I hope no one else gets stranded like me but AAA doesn't give a damn about their members just the damn money thanks a lot AAA thanks for the knife in the back

Posted by Triple A scam


Very disappointed in Triple A. I booked a Vegas trip Feb 17, air and hotel from Pittsburgh. Prior to Corona outbreak. Since then The President has DECLARED the virus a national pandemic and Tripe A basically told me too bad, I should have bought the insurance. I will shame triple A all over twitter, facebook, instagram...etc. Bad business by triple A

Posted by Sabrina


Worst company ever! Representatives are rude and they refused me service because I was at a convenience store across the street when my sister called. When I came back I tried to call and they told me the recording stated that I wasn't with the vehicle. I stated that my sister was no longer with me and I was with the vehicle alone and they still refused me service. Someone need to sue them!

Posted by Freeway Towing


THIS IS the corporate office of all AAA's. They claim in a court filing they are not AAA but only use the name. But the Office of Corporations in the State of Cal lists them as owners of ALL AAA's across the USA.

Sadly, AAA sucks. They don't care for their members. I got screwed by a tow truck company. I will never be a AAA member ever again. Thousands of dollars worth of damages and stolen computers and identity by their contract station

Posted by Ms. Disappointed


On a Sunday, December 1,2019 I called AAA at 1:52pm because my mothers car was leaking transmission fluid and it needed to be towed to a auto shop for repair. I was told that Stan's towing would be here in an hour. We saw the tow truck pass the house in about 30 minutes from when I called. I called AAA back 10 minutes later to tell them what happen and that the tow truck never came back. AAA told me that they were given a call by the police and that my tow truck was sent there, it would be another 20-30 minutes. She gave me the number to Stans Towing that had passed the house. Stan said it would be another 20 minutes. They finally came about 1 hour and 45 minutes later after we called them several times. We called AAA back and nothing was done. I felt AAA should have contacted another towing company, this was ridiculous. My entire family has been with AAA for years. We are soooo disappointed.

Posted by Anonymous


With the advent of electric vehicles, AAA could provide a anticipated service. Mobil charging service. These vehicles that run "dry" on the highway will have to be towed to a charging station. I suggest a vehicle with a generator to charge in place, at least enough to get them to a stationary station. Someone will do this, but AAA has the infrastructure already in place and will b the leader. If works, throw me some bucks for the idea please

Posted by Loyal Customer


My account had 4 people on my plan. In April 2017 when it was time to renew, I called AAA and canceled one person from my account. I made arrangements as usual to make monthly payments until it was paid in full. In Sept 2017, my son, who is not the person I canceled called AAA for service, because he locked keys in the car. He was told there was an 2 hr. wait. When he called back because no one ever came or called back, he was told that he was canceled from my plan. WHAT????? He was told he needed to start his own account at $70 and $15 signup fee, if he needed service. He did so and was then told he was going to be charged an extra $50 for same day usage. This is insane. I never canceled my son. I called customer service and spoke with Rina (EIN4186138). She stated that he could be refunded the $70 but not the $50, I informed her that it was not his fault nor mine that he was deleted from my account. I stated that I'm sure that there was a recording of the call. She stated that she would have someone research it and call me back in a couple of days. If that was the case he would be reimbursed. Well, she didn't call in a couple of days, she called back the next day and stated that the recording showed that I did cancel both my son and someone else. She stated that she could clearly hear it. I asked to hear the recording and then she started to hesitate and said it wasn't a recording but a transcript. She said it stated that " I am cancelling person A and person B, because HE no longer lives with me. She didn't say THEY no longer lives with me. I told her that I know that I didn't say that. I asked to speak to a manager and she stated that there was not one available. She would get back to me. I called customer service today Sept 14, 2017, and asked for a supervisor. The customer service rep asked why. I explained what had happened and she stated that she would find one for me. The supervisor never answered. The rep came back to the phone and stated that there was no way of hearing the recording from April, because they are only kept for 3 months. My question was then how did I get a call from Rina stating that I could be heard on the call. The rep stated she didn't know. I asked for AAA Corporate Office address and she gave me an address in Delaware. When I looked online, it clearly states that the Headquarters Office is in Heathrow, FL. This is insane my family have been with AAA for more than 30 years. My family has been with AAA since I stated driving in 1987. I have never had a problem with them. I would like someone other than customer service to contact me about this issue.

Posted by Miss J


The AAA travel card? WHAT A JOKE. And the joke will be on YOU if you are using the AAA Travel Card and you still have money on it when it expires EVEN IF YOU ARE A CURRENT AAA MEMBER because they delay, delay, delay and finally NEVER GIVE YOU YOUR NEW CARD AND THEY STILL HAVE YOUR MONEY and do NOT intend to do anything about it. You know what this is? Under the law it's called CONVERSION and I will be reporting it to the federal banking authorities as the AAA Travel Card is issued by one of AAA's so'called "business partner" banks!

Posted by Upset Costumer


The worse Costumer Service Ever. Like many others, I am having problems getting double charged for my membership. At first, I was told everything was solved and my money was credited back to my CC. Now I see my monthly statement with double charges. Called back and got the worse treatment and all they could offer was a credit of $100 to be spend within 1 year. Really??? Do I really have to renew my membership before date so I can use my AAA credit????

Posted by Janet Johnson


Your company is HORRIBLE!!! Been trying for 2 weeks to get my auto pay new bank account fixed with your company. Sent the new forms in,the lady called said she got them. Now all of a sudden they didnt get them. Ihave talked to 4 differnt people. Always passing their mistake to someone else. Finally went to AAA office in Arlinton,teas today. This still has not been fixed. Wised I would have read all the bad reviews before getting yall for my auto insurance. I wont make this mistake again with your company.

Posted by Riderman


I'll start this email how I feel. You lying MF'ers! I was renewing my membership and adding my son today. I talked to Leon at 233.3892 The bill was $122.00 and he stated my credit card would NOT to be charged until January 3. I explained to Leon that money was tight for Christmas, and he repeated, my card would NOT be charged until January 3rd. I was calling from work, I didn't have my CC with me at the time. Leon said, no problem, call me when you get home with the CC information, I'm here until 6pm." I get home and just dial the number thinking, they can help me as well. The lady that answered saw my information and even stated that it was "locked" by Leon, but that was not a problem. She processed my information and she repeated that I would not be charged until the January 3'rd. Guess what? My CC was charged today,12/23/2016! You have NO idea how this affects my daughters main Christmas present! She is NOT getting her gift until after Christmas! Bottom line, her Life will suck Christmas morning due to AAA lying to me. I just called and you are closed for the holiday's and cannot help my family. Please cancel my subscription and refund my money. I just want someone at AAA to know, $122.00 is important to some people at certain times when an unexpected expense arises. For the Thomas family, this was it. I understand, we will live and get over it, but that was not my point.



Merry Christmas



Richard Thomas

Posted by RATCHAT AAA COMPANY


Today, 12/22/2016, The day of my anniversary, I called AAA to place a service call at about 11am in the morning so that I could have my 2004 ford mustang towed up to my mechanics business so that i could have some work done of my vehicle. Well, why on the phone with the CSR i was given and ETA of 90 minutes for someone to get to me, so i was alright with that. The next step came when i got a call from a dispatch CSR, informing me that he had been trying to find a garage with a flatbed, and so he claim he called 6 garages and he hadn't found any, so I asked him can he give me a time and he informed me that he could not give me a time because he wasn't sure. I told him ok, I then get another call from another CSR informing me that they couldn't find any drivers with a flatbed and anyone that wanted to go out to penn hills area of Pittsburgh. They then informed me that they couldn't get anyone until about 4-4:30pm, so i told them ok. So how about at 2:56pm i get a call stating that the driver is at my place of residence, and i asked her how is that possible when they informed me that the driver was going to come around 4-4:30ish. So then im waiting and waiting, Nothing several hours have passed, no driver, so i call back, and i get another nasty ass CSR, who was very indignant, placed me on hold, and never came back on the line. so while still waiting, because i know the reason i was placed on hold was because the CSR thought that i was going to hang up the phone but i didn't, So in the mist of me holding on, i get another call from the dispatch manager, was told that she was informed that i needed a call back, but i informed her that I'm still on hold. concerning my matter. Over all,they are the top nastiest,rudest , in-considered,cocky customer service agents and managers i have ever come across in my life. I'm surprise with such nasty CSR they are still in business. I'm definitely going above and beyond with this complaint, there is no need for someone to have to wait over 9 hours for a service call. And as a company you should not expect for a member who pays yearly dues, to be ok with that...................................................................................

Posted by Extremly Dissapointed Member


Loyalty is one word I would not use to describe AAA. After being a member for 9 years, I stopped renewing my membership due to how unorganized and unprofessional this company is. Summary: Don't be a member, and if you are, don't renew.

After a flat tire, my wife called for help from AAA and waited for two hours. After no one showed up, she changed the flat tire herself while I was stuck at work. We were billed for it without having any paperwork signed by us for services. This is because the AAA tow truck didn't physically show up. Once we received the bill, we talked to AAA to dispute it. They noticed in their records that we didn't receive services and said they would take it off. This was phone call number four to get ahold of someone with the ability to look at this information. Months later we get a bill from a collection agency for the same amount via AAA. To this day, we are still trying to contact them and get ahold of someone with some authority to do anything to rectify the situation.

I was a member for many years, having the emergency support we needed, until they flushed the respect I once had for AAA down the toilet with no concern about us, as long-standing members.

The sheepishness, betrayal, and unprofessional company climate and operations as a whole is why I will never be a member nor endorse their company ever again. Take my word for it, it's not worth the time wasted or the headaches to deal with a company like AAA.

A word for upper-management, you should uphold your companies vision and mission statement to the fullest of your abilities. Your core values, as seen in my own experiences, are just words on paper and not with actions. It is additionally reflected in your leadership and has spread to your employees. Fix it or change your vision/mission statement to better reflect current leadership. You have to believe in the mission/vision first before anyone else will and from what I have witnessed, there is a exceeding lack of commitment to those values.

Thanks AAA for not being there when my family needed you. You have made a lasting impression that will never be forgotten.

Posted by Anonymous


On Thursday, Sept. 22, 2016 my wife and I were on our way to Branson, Mo when we noticed a grinding noise in our brakes. My wife called AAA asking where the nearest Dodge garage was since we were near Dayton, OH. She mentioned that their was a AAA
Tire and Auto Service on 8381 Old Troy Road in Dayton, OH. Since we were only about 20 miles from their, my wife called and talked to Josh. He stated to bring it in and they would look at it. He gave us directions. When we got there Josh could not have been more personable and ss soon as a bay was available they put the car up on the rack and discovered the problem. Fortunately it was only a worn brake pad. He stated that they would fix it within an hour and get us back on the road.What we thought was going to be a real problem only turned out to be a very minor inconvenience. In this day and age it was nice to find someone like Josh who took the time out of his busy day to help us. Thank God for AAA.

Posted by Gerri


OnBoard device should of never been distributed until all the kinks were worked out. Taneshia Johnson in the Garland, TX office has been wonderful and has helped me many times since the beginning of June. I was there and she talked with support on several occasions trying to get OnBoard and the APP to work. She is wonderful. On 7/22 I received an email (THE !ST ONE) stating that since I have been ignoring all correspondences I need to return the device or be charged. I went to the office again and Taneshia does not know what happened. Being fed up I returned the device. I contacted support and was told by Jason that they can not help it if I did not receive the former emails and that I never contacted support so I could not be helped. Taneshia contacted support many times on my begalh. I am happy with AAA insurance but OnBoard and it's support is a nightmare.

Posted by Janet Westley


I started my journey with AAA in Sewell, NJ and specifically travel agent Susan Romer. My daughter, her fiancé and myself went into AAA office in October, set up an appointment to meet with the travel agent, Susan. We are planning a destination wedding in Punta Cana in January2017. We had 32 people interested in celebrating my daughters wedding with a possibility of 11 more to come. Every month I called, emailed and left voice messages for Susan. She started saying rates would not be out until February, which I was comfortable with. As months went by, we continued to hear rates were not out, charter contracts weren't signed. Then in June, Susan called and said I will get you the cost, over the weekend as charter contracts were signed. It's been over a month and still I have NOT heard anything. Frustrated I called Liberty Travel, and in one week, all plans for 30 travelers has been set up. We have 15 rooms booked and will be there from the 3rd-11th. Contracts have been signed, and wedding coordinator has been reached. How is it possible that this travel agency could accomplish what AAA couldn't do in 6 months? I am disappointed, frustrated and would never recommend this travel agency to anyone!! Feel free to contact me, although from my experience with AAA, no one cares or will call!!

Posted by Good Luck Getting Resolution


WOW! Another complaintant here. A AAA vendor ruined my car so badly that I had to have it towed home. The vendor was caught in a lie to AAA saying that he had spoken to me, worked everything out and I was fine. That was so far from the truth. I told AAA that the owner had lied to them as he had never called me, we have not worked everything out and I was not fine. I am continuing to go 'up the ladder' with the resolution department and decided to just go to the top. I called Headquarters and talked to a robot named Steve. I could tell he most likely was reading from a script and was a bit on the rude side. I asked to speak with the CEO's (Marshall Doney) assistant and he asked what it was about. I told him in a nutshell what the challenge was and he said, "Well I didn't need the whole story." Umm, I didn't tell him the whole story. I again asked to speak with the CEO's assistant and he said he would have to send me to the resolutions department. I told him "been there, done that". He was about as helpful as the flu. I guess our hard earned dollars that pays CEO Marshall Doney's salary is wasted since apparently he doesn't even have his assistant take calls. I have worked with multiple CEO's over the years and this was actually the first time the assistant couldn't even be reached. That's ridiculous. Hmm -- it's about time for my family and I to renew. So far, it's a big 'no'. I am not pleased at all that AAA is OK with vendors ruining customer's cars and brushing it off. So much for their customer service. This is not the company it used to be.

Posted by frank


while at your Eureka calif office while getting a quote from Larry Iglesias he would start a print job then walk 50' to the copying machine so he did this about 3 times while we waited for our answers and it was disruptive for all concerned I ask the question don't you have a printer at your desk his answer was, no they didn't allow him to have one I would think that thru the day how many more clients he could see just by not making 3 trips/ client Please respond

Posted by DOMINICK GIANNINO


I was stopped on the long island expressway I had a flat tire ... I called AAA and told them of my problem. their reply was WE CAN NOT HELP YOU BECAUSE YOU HAD TWO PREVIOUS CALLS FOR HELP.I am a senior citizen age 72 stuck on the side of the road with a flat and told that my AAA membership means nothing because I had two previous calls.LET ME KNOW IF THIS IS THE WAY the AAA WORKS,.... SO I CAN GO ON FACE BOOK AND LET EVERYONE ELSE KNOW....

Posted by Anonymous


customer service sucks!! They are really bad. Especially Methew Teo and Miquel Comboa. They are extremly rude, mean and nasty to the customer!!!

Posted by AAA & Grand Theft Auto


On the Friday before Labor Day, AAA stole our vehicle from a local Massachusetts parking lot. The theft was reported to the local police who promptly filed a police report for a stolen vehicle. AAA broke into the vehicle, damaging the driver's side door and overroad the vehicle anti-theft device on the console by popping a hole in the consloe so they could manually shift the vehicle into neutral without keys. Motor vehicle theft is defined as a criminal act of stealing or attempting to steal a car, or any other motor vehicle. The definition goes further to explain that the theft of an unattended vehicle without keys is the removal of a parked vehicle either by breaking and entry, followed by hotwiring, or other tampering methods to start the vehicle, OR ELSE TOWING. Our vehicle was gone for almost 4 days on a holiday weekend, causing us to cancel pre-arranged plans and causing great inconvenience for the following reasons:

1. The vehicle contained personal information including names, address, phone #s, a cell phone, keys to our house and other personal identifying information.
2. Therefore, we had to cancel all of our credit and debit cards and contact all banks that we normally deal with.
3. We had to have all the locks on our house changed due to fear of unauthorized entry and theft.
4. We had to remain at home all weekend, canceling all weekend plans and activities, in fear that our house would be broken into.
5. We had difficulty sleeping and feeling comfortable at home since we had to be on alert for break-ins all weekend.
5 We reported the car stolen to our insurance company, who then initiated their process for dealing with stolen vehicles, including multiple phone calls made to us.
6. Once the vehicle was located and returned, we had to have repairs done and spend approximately 5 hours of valuable work time at the auto repair shop.
7. Many hours were consumed over the weekend dealing with all the above problems, so our weekend was completely ruined and plans canceled.
8. We spent hours on the phone dealing with rude, unsympathetic AAA customer service employees, going up the chain of command from multiple customer service representatives, to supervisors, to a manager and to the Director of Customer Service, John Martin.
9. This experience produced a lot of stress and anxiety. When this was relayed to the AAA staff, they dismssed it with ease.

We received a call from the local police department on Sunday night at 10:15 p.m. informing us that our vehicle was in New Hampshire at an auto repair shop. They informed us that AAA had stolen the vehicle by taking the wrong vehicle and had not verified that our vehicle DID NOT belong to another AAA member that had requested a tow, before breaking into our vehicle and taking it to NH. Please note that our vehicle has MA license plates, and the one AAA was supposed to tow had NH plates, even though AAA had told us the vehicle they were supposed to tow had MA plates. Total incompetence!!!! AAA towed our vehicle back to our residence on Labor Day. So we did not have use of this vehicle for close to 4 days.

AAA denies the vehicle was stolen, despite what they did exactly fits the definition of a stolen vehicle / grand theft auto, and the police reported it as stolen. AAA calls this an unattended tow, which they claim to do on occassions. I tried to have AAA perform an unattended tow yesterday, called a AAA office, and I was told they do not do unattended tows as it is against their policies. We have talked to insurance adjusters, insurance claims personnel, two owners of towing companies, the local police, the state police, and or auto mechanic. Most of the individuals we talked to had 20+ years in the business or profession. Not one person can believe this story or has ever heard of such a thing!!! NOT 1!!!! Also, when I called AAA to report what had happened, the AAA rep. that answered said they had never heard of this before and it was very bizarre. In trying to get some kind of acknowledgement and compensation for this inappropriate theft of and damage to our property, and the huge inconveniences caused, AAA offered to pay for the damage to our vehicle and give us a $100 credit toward our membership!!!!!! That's all folks!!! We have been AAA customers for over 25 years, they screwed up our lives on a holiday weekend, created a great deal of stress and cancellation of plans, put us at risk in a number of ways, and all they can come up with is $100!!!!! What a great organization focused on customer service!!! Besides that, their customer service people are rude, unsympathetic and arrogant. I will be posting a summary of this case with state, local and national news outlets, and it just happens that my son interned for the Judge Judy show last summer and they may love this one!! See you in court AAA!!!!

Posted by ricardostilljr


The traveler is faced every day with taxation without representation ,a battle cry of American Colonists who railed against their government located in London. As a traveler, I find my hotel/ motel bill filled with local tax assessments for which I will receive no benefit. Local and State governments have found that the traveler is easy to tax since as a transient he or she will be gone shortly and likely not to complain at the next session of the State Legislature or City/ County governments.

I have found both a room tax and a bed tax on my bill in a community in Illinois, A convention tax for Sweet sixteen parties for a so called convention facility in New Mexico, An education tax in Aiken S.C. for public education , as well as a so called State access tax, a local so called access tax, A local sales tax and a so called local option Sis tax. I have no idea what most of these taxes address.

The latest outrage by the State of Georgia Legislature was to place a $5.00 tax per day on every hotel/motel charge in Georgia to address traffic issues primarily in Atlanta .Clearly , governments have discovered that the traveler can be taxed ad finitum with no recourse of the traveler.

I respectfully suggest AAA get back to it's roots of protecting it's members from schemes , scams and trickery while traveling far from home and get involved with stopping the egregious items being assessed them as taxes because of being strangers. I suggest monitoring State legislatures and local governments and lobbying against these taxing practices obviously levied against those having no recourse at the ballot box.

A 14 year member

Posted by jumpingjack852147


First off a contractor is not an employee. They have a right to decline a call if they wish not to do so. You're so called dispatching system sucks. It will not let you answer a call without coming to a complete stop. Kind of hard to do going down the interstate at 70 mph. Then there is an Accept, Details, Delete Button. Where's the don't accept button? That's forcing a call on a Contractor. I am not an employee. Second there is some days I sit around for a call and don't get one cause it's slow. My employer will not give me work while I am on call for AAA. Then when I get something to do non AAA and you send me a call and I don't accept it you call my employer crying that I am not accepting calls. So when I am not hooked I am not making any money. Dispatchers are always changing status on my tablet when I am IV NA NC to OV. A dispatcher has no right to change a status at no time for any reason. I am allowed to take breaks and lunch when I see to do so. If I am in NA for 30 mins. There is no reason for a dispatcher to change it. Call information is 75% wrong because call takers rush members off the phone to get the time call down and call number up. No one at any time should change a call to another truck once the call is been accepted. Many times I have accepted a call and get OL (ON Location) and the call was taken away for a P2. I understand a P2 is very important. But once again going over 3 mph the tablet locks out until you come to a complete stop. By the way it's against the law to answer a cell phone or and other device if you are a driver of a moving auto. Why do you have area reps? They NEVER EVER return contractors calls. The ONLY time the call is to complain about ETA or not accepting calls. Your device has a GPS on them. AVL knows where I am at. So why is your dispatchers sending messages about update eta? At no time for any reason none what no driver should have any calls stacked on them. Why? Because AVL or dispatchers never know what's going to happen on the current call. Longer load time Problems because member did not give full details of call. Change of tow destination. Yes happens more than you all think. Then you have to call dispatch and argue with them about the eta is going ng to be longer or the next call is going to be too far away. But of course that's your good old AVL. So they say. Yes out of town calls are good. But why can't a fleet truck go out of town. Oh yea that's right you pay them hourly unlike a contractor. you don't want to pay an employee hourly to drive 100 miles when you can get a contractor to do it for free ( The return trip to the area ) Holidays your reps want contractors on call but no extra pay or no calls at all that day because you're paying employees time and 1/2. I have been towing as a contractor for 7 years for my company and for your AAA for about 3 Years. Well it's going to stop soon. Very soon. If I don't see changes on the tablet , dispatches changing status on tablets and more less bullcrap with calls and the good old " AVL " and better work environment. All my call sheets dates hours miles screen shots of nasty messages and voicemails from your EMPLOYEES and TABLET will be going to the LABOR LAW ENFORMANCE OF THE STATE. HOPE TO SEE CHANGES SOON BECAUSE I WILL BE AROUND FOR A LONG TIME TO COME. WITH OR WITHOUT AAA. BTW LOCTATION IS NOT CORRECT

Posted by Fedup


Yesterday we went on a ride and at the last stop my husbands bike just would not start... So we called AAA. Guess what they don't have anyone in my area that could provide service available. They would keep working on it though and let me know. Well 3.5 hours later they called to say someone was working on the issue. Then 15 minutes later they found someone who would pick up my husband and bike by 9:45 PM. We called at 5:00 PM. By the time they figured this out - we called a friend who borrowed a trailer and came and picked him up. I am due for renewal in July - that will not be happening.... AAA has become crap!

Posted by James E. Schuler


During the first week in March, 2015, I contacted my agent John Pierce at the grand rapids office on plainfield ave. regarding adding full insurance coverage to my 2006 pick up. I had a verbal conversation with him on the phone along with my wife who was setting next to me at our home during this conversation. On March 26th, a rock flew up and chipped my windshield. I called John and asked if this was covered, he said it was. Well guess what, come to find out he never put the full coverage on my vehicle as i requested. nice memory for an insurance rep. right???? just wanted to question why an insurance person or how he could have forgotten that conversation especially in his position........... i have alot of insurance coverage in other areas with AAA, considering making some changes...... I do not have my policy # at hand, hopefully AAA can find it, James E. Schuler,

Posted by Anonymous


Filed an insurance claim in January. I am still getting the run around. They are making every excuse in the book. Not professional at all. The will not answer emails as not to be directly to the point.

Posted by CantBelieveTheService@AAAmember


Not even worthy of a star. I almost dread having my car towed to this location because every time I have to get service done I don't feel confident in the work being done or feel like I'm getting the best price but its one of the closest locations to me. I might as well go to the car dealership and get my pockets raped but know the job is done correctly. I don't usually complain but the service I've gotten done was below ASE certified in my opinion. Now I understand that the company's main objective is to make money but not on the account of someones livelihood. I know car maintenance is expensive but if I can provide a part at a lower price from the same place you're ordering a part then that doesn't mean that because you cant offer me the warranty that comes with it the quality of the job should be any less. This location has a hard time taking accountability for something not done properly or of quality. I almost regret getting a AAA membership because the little 10% I supposedly save ends up coming back out when I have to get something done again because of a problem I thought was fixed. I thought customer service was supposedly big in businesses such as AAA but my experiences have been far from the standard. I wouldn't advise anyone to go to this location and for what its worth I more than likely wont renew my Membership with AAA. Oh and by the way a tow to this location was estimated at 30 minutes to 45 minutes and it wasn't until 2 hours later that I saw the tow truck driver and the shop was closed and I ended up having to rent a car because I couldn't get my car serviced that day.

Posted by Anonymous


A recent recruiting effort by my local AAA promised a $50 gift voucher for selected restaurants on joining AAA. Some time after joining, I received a letter instructing me go to DiscountDiningDollars.com to obtain the promised benefit and enter the account and passcode numbers contained in the letter I received. I did so several times, but each time, I was informed the information was invalid. I made a call to Triple A to obtain help, and was routed to several individuals, none of whom was able to help, but the last of whom promised a call back. Time spent in contact with the company exceeded thirty (30) minutes.

Posted by Anonymous


DO NOT PURCHASE A BATTERY FROM AAA!!!

They SAY it has a 3 year full warranty - NOT!!! Their silly ass battery tester does not give you correct information!!

I purchased a AAA battery Jan 31, 2013, for $122.00
Since Nov 2014, my vehicle has been hard cranking. Now, Feb 25, 2915, I have needs a jump every other time I go to start my vehicle. It is garage keep every day!!

AAA had to be called 9 times since Feb 3, 2015, for a battery replacement and jump. They refuse to warrant the battery.

I took the behicle to a service station. They diagnosed my vehicle as having a bad battery! Said had bad cells. Now, how does AAA give a good reading when they tested the battery but also said it was severely discharged!! My vehicle cocked out running perfectly expect the aaa battery was junk!!

Posted by Confused


this is a Email sent out by your Mid-Atlantic office to your members I understand the Deputy's Y'all are talking about don't stop speeds until they are going 85 miles per hour can you explain why you are against this.
EMAIL

Policing-for-profit is a realityin a few Virginia communitiesand AAA thinks that's wrong! We believe it is inappropriate for law enforcement to focus primarily on revenue generation rather than protecting and serving their communities.
We need your help NOW to curtail this practice! Budget language is currently being debated in the General Assembly to sharply limit the use of police by a few communities to bolster local revenue.Please click the ";LEARNMORE" button below to send a short note to legislators urging them to end this practice by passing the necessary budget amendment.
Hopewell's notorious speed enforcement program, dubbed the "Million Dollar Mile," is perhaps the best example. It employs 11 sheriff's deputies who work 14 hour shifts to write citations along a 1.7 mile stretch of I-295. Safety experts say no safety issue there merits extraordinary attention. Worse, such schemes damage the credibility of the vast majority of Virginia's police and sheriffs' departments which work diligently to protect public safety.
As the nation's premier traffic safety advocate for over a century, AAA understands that speeding is dangerous and those who speed should be ticketed; however, traffic enforcement should be conducted for safety purposes where and when there is a documented safety problem.
Thank you in advance for your consideration.PLEASE ACT NOW to help us keep policing in Virginia focused on public safety, not revenue-raising.

Posted by Fedup


I am a Senior Citizen. I had to go out of town & asked my son to have my truck checked out as it wasn't working right. He had to have it towed. AAA refused to reimburse me because my son wasn't on my card. I have been a AAA Plus member since 2008. Last year AAA cost me $110.00 plus $57.00 for towing. I am no longer a member or will ever be one. I get AARP cheaper & my insurance covers towing a lot cheaper. I don't need AAA at their prices

Posted by Anonymous


I have been waiting 2 hours since being forced to enter a roadside request on line, and still nobody has arrived. I have been giving 8 different numbers to call and nobody in the AAA call center is answering the phones. Either they have downsized or only have 3 staff members manning the phones. As a call center Manager for Verizon, I find this embarrassing. All they keep repeating is the weather. That is nonsense.

Posted by YOU KNOW


I have been a AAA customer since 1979.
I recently decieded to up upgrade my road tow insurance so that my motorcycle would be covered.
I had to call back 5 times, and each time I got diffrent ansewers to the same questions.I finaly got the upgrade done. After waiting for three weeks to get my new card, it
fianly came in the mail. But all they did was send me a copy of the card that I already had.
So I called again and the guy told me that I would not get a new card until my existing policy expired,
even though they had already taken my payment and the last guy told me that it would be effective immediately.
THESE PEOPLE HAVE NOT GOT A CLUE WHAT THEY ARE DOING.
MAYBE CORPORATE HIRES MINIMUM WAGE EMPLOYEES AND GIVES THEM NO TRAINNING.

Posted by Pissedoff


I have had AAA ever since I have started driving. I have used it twice. The last time being that my battery died. The tech came out and insisted that there was no problem with my battery and that I had a massive electrical problem that needed to be looked at ASAP. So, after waiting for 3 hours to hear this nonsense excuse and NOT have my battery replaced, I drove to an actual shop that knows what they are talking about. When the tech tested my battery, he told me he was even stunned that I had made it to their facility, my battery was so bad. So the battery was replaced. At this point I have missed almost a full day of work. When I called AAA customer service to talk to them, all I got was rude service. The first woman I spoke to had a ridiculous attitude with me for absolutely no reason. Then when she said she would forward my claim to someone, I didn't hear anything for weeks. Finally a woman named Tammy called and left me a voicemail. I played phone tag with her for about a month. When I finally got in contact with her, all she told me is that their tech was correct and my battery was fine and there is nothing they can do and refuse to fix my cd player in my car. When I asked how to cancel my service, she said "call the number on the back of your card". I asked her if she had the number. After huffing loudly into my ear, she gave me the number and also more attitude. How am I supposed to want to keep my service with AAA after this? I tried to call a corporate office and all they want to do is throw me into someone's voicemail. I am going to post this everywhere that I possibly can and I will be taking every possible action against AAA. This is ridiculous. I don't know that I have ever received such awful service. I would know - I WORK IN CUSTOMER SERVICE.

Posted by Anonymous


This Place Charged My Sweet Little Old Lady Neighbor 679.01 To Replace A Part That Sells At Oreillys For 46.99, And Then When I Tried To Have This Reinburssed They Hung Up On Me After Explaing How A Markup Was Perfectly Normal Business Process. Kyle Loftess At Norfolk Aaa Car Care Center Is Very Rude And Takes Advantage Of His Customers.

Posted by Anonymous


I received an offer to join AAA through the mail, but I am already a member. I would think the company would know who their members are and not send mailings asking them to join if they are already members. It is irritating to me so I called the customer service line and the person who answered said they can not control the mailings. I would think that the people doing the mailings some how get paid by AAA so AAA should be able and willing to provide them with information of who NOT to send the mailings to. If I get a mailing from a company I deal with I open it to find out what it says and don't want to waste my time on mailings that I should not be getting. I told your rep that I don't appreciate a company who doesn't know that I am a member so I would likely not join again if I get another mailing like that. Your rep said nothing could be done as the people doing the mailings are independent and it was up to me if I stayed a member. They hung up when I asked for their name.

Posted by LisaH


I just wanted to let someone at AAA corporate know that during my moving process I received a quote from Atlas movers for just over $3700.00 when I saw AAA was a discount partner I entered the code and my 60% discounted prices was over $4400.00. Beware that I discovered some companies drastically increase prices to offer a discount!!

Posted by PAYDEY


Wanted to get AAA for my daughter for Christmas this year, but due to a screw up by AAA (putting in my wrong bank account information) the membership was denied due to nsf, go figure! They did not even call me to tell me about it! I called to find out where the membership card was so that I could have it wrapped for Christmas only to find out that it was denied. I went with Good Sam Club! great deals to be had there.

Posted by Anonymous


I had a horrible experience with triple aaa iam a aaa member when i signed up for the plan back in 2013 i paid for the plus plan that the representitive signed me up for.I had a situation 12/13/2014 my car transmission stopped working and i was stranded in a conveint store parking lot.my Wife which is is six months pregnant we both needed assistance.When i called the aaa help line they explained that i was only on the basic plan wich i paid all the payements i was told to be on the plus plan.i asked to speak to a supervisor for help.The supervisors name was melissa and it seemed like she just did not wanna assit me at all and didnt care that my car will not work and my pregnant wife and i our stranded. And our car is our only way for transportation.she explained that i had to pay more money and it will take seven days to go through to get the car towed to the dealership that is 25 miles away.i explained that we only have one car and we pay our membership fees she said sorry i cant help you.It was the worst customer service i ever had and she was a supervisor my wife and i are very dissatified with the service and we will never forget this night.

Posted by Anonymous


I purchased a battery from AAA 2/2013 with a 3 year warranty. The battery went dead and they wanted me to take it somewhere to see IF it would recharge after 8 hours. I refused and called corporate members services and they were helpful. They told me to call back the managers that I had spoken with and let them know that I had called. Bottom line NEVER BUY A BATTERY FROM AAA. They don't last and they don't want to honor the 3 year warranty. After 3 hours of back and forth they replaced the battery.

Posted by [email protected]


I live in Waterbury, CT. When I had a dead battery, I call AAA. They sent Nick to replace my battery. I want to compliment this nice, young man.
He was extremely efficient but he was also very willing to explain what he was doing.
When you are driving a pre-2000 Buick, you fret a lot over having car trouble.
I have AAA roadside assistance. My sister and I were college students in 1963 and owning a car for the first time.
We joined AAA then and have been very satisfied most of the times we have called for service.
Yesterday was a great experience and the battery is guaranteed for three years. Yippee!
Nice job Nick,

Posted by Spinmiller


I have had AAA since 1973 with a very few times that I have had to call for service (dead battery) but this last time I can say the service (????) stinks.
At 8AM I found I had a dead battery and called AAA.
I awaited over 7 minutes for someone to answer the phone.
They advised someone would be here within 1 hour and they did arrive in 45 minutes. The truck had AAA and Battery painted all over it. The driver put what looked to be a booster and could not get the car to turn over, He told me the battery was too dead and I would have to have it towed to have the battery charged.
He told me I had to call back (he could not) to arrange for a tow.
Again the waited several minutes for someone to answer the phone. When I explained the problem I was PUT ON HOLD 4 TIMES and each time it was several minutes; - so that 45 minutes later I was told a tow truck would be at my house by Noon.
I called at 12:15 and was told truck would arrive by 12:30. This is the 2nd time in a year the tow service did not arrive on time. The previous time they were 1;45 minutes late. I suggest you change your tow company.
When the tow did not arrive by 12:30; - by co-incidence the painter next door asked me to move my car and I told him it had a dead battery. He brought his truck into my driveway and put booster cables from his truck to my car. It started immediately.
I HAVE NOW WAITED FOR AAA TO START MY CAR FOR 4 1/2 HOURS AND A PAINTER STARTED IT IN 5 MINUTES.
Do you call this service?
Kindly advise the name of a Competitor that actually provides car problem service.

Posted by Wendell


Here in Massachusetts we recently had a ballot question as to whether a ruling by our legislature to automatically have the gas tax raised as the cost of living rose.

I found it totally disgusting to see AAA endorsing, on TV, this bogus ruling. It was done under the assumption that the monies would go to maintaining the 'poor condition' roads & bridges. Is the management of AAA so naïve that they would believe the monies would go to roads instead of going into the general fund to be squandered as the present 24 cent/gallon tax is?? Our 'administrative cost' per mile of road replacement is 4 times that of the national average (that means paperwork and inflated salaries & no blacktop).

It's time for the top Management of AAA to pay attention as to how state finances work and not blindly endorsing the 'better roads' hype -or- move on.

Posted by Long-time Member


Based on the comments I am reading here and a recent experience we had with AAA (rude person who responded to our call and a four hour wait), how is AAA still in business, or better yet, WHO are their competitors?

Posted by Anonymous


I have been a customer of AAA for over 20 years.I purchased a battery 14 months ago. Today my battery went dead. Service man said that it needed a 9 hour deep charge- and they would NOT replace the battery as I was told when I bought it.The manager in Orlando agreed with the tech and said it was not a defective battery. No satisfaction sorry...I am cancelling my membership and would advise anyone thinking of AAA to find another provider.False advertising- was told my battery would be replaced unconditionally-NOT TRUE -BUYER BEWARE

Posted by hifibiker


I am writing this comment to request that executives of AAA implement a program for Roadside assistance for Stranded Bicycle Riders. As a member of several Road Biking clubs in Orlando, the Service of assistance to bicycle riders on rides of 20 to 50 to 100 to 200 mile Bicycle rides has value to the Road Bike Community. We periodically breakdown with Flat Tires, broken spokes, crashes, bent rims, broken chains etc. What we need is transportation to local bike shops or ride to our starting point. Possible flat tire assistance with air etc.
I am a AAA Plus member. How can you assist me and the cycling community?

Posted by motorcycle wait


Wow, I think that a 5+ hour wait to have my motorcycle to be towed is just to much! Recently that was my experience. When the tow truck driver did arrive he informed me that AAA doesn't have any services for mortorcycles in my area. So, I was miss lead to believe AAA has services avalable wherever I may ride. By the way I was told that there was no way to be credited for my inconvience. So, don't spend the extra money, it may not be worth the wait!

Posted by Barb


So I decided because I have roadside service with my auto insurance I mught as well cancel my AAA as I don't travel or get rental cars and if I do I can use the AARP discount. According to their website you may be charged the premiusm if you attempt to cancel within three months of the renewal date. My renewal date is Sept of 2015 and they are telling me I am stuck for the whole year because I waited until it renewed, so now I am out almost $98.00

Posted by terrywondra58


Wow... After reading horror stories about AAA
We don't feel so pissed off. We have been with them nearly 40 years and no one in customer service has a clue about insurance, lapse and locations. We moved from San Diego to Sacramento Ca and we're told we would not be covered in North CA. Sooo we call AAA Sacramento and they made us pay 191.00 instead of one month. Remember 40 years we have been with them. Now AAA San Diego has called us several times telling us we are in collections... Really?? We NEVER missed one payment and called them to advise of them transfer. Can't leave a message because their mail box is full... I believe it's time to go elsewhere. ..

Posted by Kim


My experience was that a female friend and I got a flat tire in her car. Thank God we were able to get up off the interstate. We waited 1 1/2 hours for them to get there. When I called I did tell them that I might need a tow truck because I do not know what shape her spare was in. They did not come with a tow truck. Needless to say the spare would not hold air. The stem was busted. Was told, sorry, he put the flat tire back on, told us we would have to call a tow truck and he left. Leaving two females there in the late afternoon. I called AAA and they said, oh sorry, you have used up all your services and know I had to pay for any towing services. I was so freaking mad. I was so upset. We then had to call a tow trucking company ourselves and waited for another 2 hours. I just called AAA to talk about it and they pretty much blew me off and I just cancelled service since I have no services available to me anymore.

Posted by Scott


December 22, 2012 (Original event)



Here is a "AAA" horror story. We were towing our 32-foot fifth wheel trailer towards Felton, Ca, from the Bay Area. We were almost at the summit of Route 17, climbing a very steep grade, when our truck severely overheated in a matter of minutes. We pulled off at the last spot available and prayed the truck wouldn't catch fire. After waiting an hour or so for the engine to cool down a little, I checked the oil and I was about 3-4 quarts down - almost empty. The cause (discovered later) was a stuck thermostat in the truck engine.



We called AAA, our road insurance and liability insurance company for at least 45 years, and asked for help, specifically 5-6 quarts of oil. AAA refused: "We don't do oil!". I was incredulous. They do gas and water and air in the tires, but for reasons we still don't understand, no oil. They offered to send two tow trucks, one for the pickup and one for the trailer, after I unhitched - literally an impossibility with the truck incapacitated and perched on the side of a mountain. Ultimately they hung up on me, leaving my wife and me stranded. They did NOT ask us if we were safe - we were NOT. The insurance company with which we had liability on the trailer, headquartered in Phoenix, was kind enough to send out a repair truck with oil. The driver followed us up and over the summit after the oil was in, to be sure we were OK.



I cannot tell you how helpless we felt when they refused us assistance and hung up. They weren't just late - they refused to respond at all!



September 8, 2014 (Followup)



This year in January we declined to renew our AAA Road Service due to the the previous event, after much contemplation. I received my AAA liability/comprehensive vehicle insurance renewal documents in the mail, due this month; I currently have an active insurance policy. I went on the website to pay my renewal and received the following message:



"Our records indicate you no longer have an active AAA account. Please try again, join AAA again , or call us at


I called AAA customer service. When given my insurance policy number, the rep found that all my data was available in their system. He said I might not be able to renew, as I was no longer a member (i.e. no longer had road service), but ultimately the system took my payment and delivered a confirmation number. But I will no longer have the website available to me - payments will have to be made over the telephone - because I do not have road service. I intend to pursue this serious lack of customer care through AAA Corporate.

Posted by Renee Fields


My son had the worst experience with AAA. His motorcycle broke down North of Oklahoma city, ON A MAJOR HIWAY (I-35). It was 100% he had no shade. It took AAA of Oklahoma two and a half hours to get to him, even tho he was "red flagged." I am so angry. I called the supervisor of the call receivers, she promised to look into it, but called back days later saying she was still looking into. Their excuse was they couldn't find him. Are you kidding? I could have driven from Wichita, KS, and helped in faster than AAA. even more insulting , this was the second time they "couldn't find him

Posted by DonnaNC


I have progressive form of MS and and am not supposed to get stressed out. I assumed that getting AAA Home to go ahead and refer someone to put a roof on my house, instead of me having to go through the stress of getting multiple estimates and all that hassle, but boy was I EXTREMELY WRONG. The adjuster that was handling my claim contacted the roofer, Full Service Restoration in the Charlotte, NC area, and set everything up so all I had to do was write the check to the roofer after AAA paid me. From the beginning the roofer did nothing but lie about everything. Well now, for the 2nd time since the roof was put on I called the Adjuster about my master bathroom sealing leaking again, but she said that I had to deal with the roofer. When he came out, he said that if I would have gotten my master bathroom ceiling painted and primed, it wouldn't be leaking. I'm not a contracter but that didn't seem logical. If there's a leak, it would still leak even if the ceiling had been done. We had a bad rain the other night and I was getting ready for bed when I noticed that the leak was a full blown leak that was getting on my floor. So far over the past few days, I have called Danielle [the adjuster] several times, plus tried to get a manager, which I've been unsuccessful at. I have also called other roofing companies to try and get them to come out and tell me what their oppinion is, as to what the original roofer messed up on, other than using cheap shingles is. One said that one of the pipes is messed up in addition to multiple shingles coming loose. I've got another roofer coming this afernoon and have a 3rd one that just returned my call. All this stess is messing with my health. Since April when all this started, my health has gone downhill and I'm to the point that if this isn't corrected, I'm getting an attorney. I assumed that AAA would dependable enough to help make this easy for me but that is not the case, they are making it more stressful. Instead of them just referring someone, sending me the check so I can pay them, and me writing the check, I now have to contact several other roofers to find out what was done wrong, contact AAA Corp, and if not corrected by Monday morning, get an attorney.

Posted by Anonymous


We were told triple a was a qualified place to get our car seat installed and inspected. We went to our local store and the lady informed us she couldn't do it because her back hurt. She asked when the baby was due and we told her in ten days she said we would just have to wait. We left and called several other places and none of them were very close to our house. So we called back to triple a to see if she would schedule an appointment. She informed us she could do it the week after Labor Day. My husband said well the baby is due the second do you have a time next week. She said are you really sure it's due the second( very rudely)? He said yes we are having a csection. She said well I guess you can come in the week after that and I will inspect it.
How does this lady expect us to get our newborn home? We did not know we should have gotten our car seat installed when I was six months pregnant. The lady was very rude and unhelpful to us.

Posted by Anonymous


My husband & I have been on the road in our RV since March (5 months so far). We only get our mail every two or three months. Yesterday when I decided to get a couple of travel books I realized my membership had expired 2 wks. ago. I've been a member for 20+ yrs. so figured I could just pay my dues at the ofc. in Maple Grove, MN. The woman there told me that since my membership originated in NC I'd have to pay online or over the phone. They couldn't/wouldn't give me any books until I'd done that. There was no offer to help me do that. So I left empty handed.

We have AARP and Good Sam, so I guess I'll research the rest of the trip online and say goodbye to AAA.

Posted by Anonymous


They can take your money. But when they owe you a refund.
forget it. I have called, faxed, and etc. I have my paper work, with a promise of a reund. No help in sight.

Posted by [email protected]


my wife and I went to the Saugus Ma. office to renew our registration for our car. the office was full and when you come in there was a desk at the door,as the woman employee was talking to someone so we went to the line and they directed us to go to that desk and put in our name and wait, there was a sheet with names and as we stood there for some time it was evident that she was talking to a friend and would not acknowledge us, so we asked if this was the sheet to put our names on and she snapped at us saying no one told you that and take a number and sit down!, we were appalled and the other folks sitting there said she also was Rude to all eight of them, they said they were there for the same as us and were waiting for more than an hour. we left and she was sitting there laughing with the other person. I did not see a name, she was in her 50s and somewhat over weight. we questioned ourselves why we are members in the parking lot. We wonder if this is the norm every day

Posted by Graham


I was quoted a price of 125 for car insurance on a 2006 Volvo. It was already higher than my previous insurance company at progressive. Well a month later 175 was drafted from my account. I called my agent Dewain Culp and he blamed the under writer....needless to say I never got my money back. I can't wait to drop this company!

Posted by beckerbriggs


Not thrilled AT ALL with aaa.. got a high level membership and have yet to see any benefits as far as travel goes..you say there is no charge to exchange currancy but what the banks and internet say the exchange rate is everyday...aaa quotes an exchange rate of 10 cents higher..say what it is..why lie about it?... I recently purchased 750 in euros for $1080...I recieved the euros in 1 day turnaround...due to my travel partners moms death we were unable to travel..I returned the euros expecting to get $1080 back for them...not so...even though I called before I went to office to see what the exchange rate for euros was when I got to office I was told the rate for euros to dollars was 20 cents less...so I would only recieve $918 us dollars back and if that wasnt enough of an insult I would have to wait for a check to be printed from corporate...how ridiculous is that??? Didnt have a problem taking my cash but you cant return my money in cash in 1 day...I am very disappointed in the service provided. Its been 7 days and im still waiting for the check

Posted by Stress for no reason


Past AAA road side service
member for years. Sent a
promotional mailing decided to
re-join this February, being
disabled it made sense.
Gimmick only. $49. I got
surcharges above that amount
and never received membership
cards.

In March Office Manager Pam
Gladu promised to have the
surcharges refunded and the
membership cards issued. We
believed her. In June called
Pam again, hearing the District
Office in Maine is going to call
you to resolve the problems,
have the surcharges refunded
and the membership cards
issued.

It is now July 6 months later, no
results. No contact person or
phone number was ever
provided to a District Office.

We are extremely sad, feeling
we have been definitely taken.
We lost our money and still
have no membership cards
when the need arose.

Our suggestion, be careful. This
is still unresolved. No one has
accepted responsibility. Was a
good service back then.

Posted by Anonymous


I have been with your company since 1991. A nice long time and I might be a fool I thought since I've been with your company that long I would be treated with some form of respect. Well, I was totally wrong! No respect and lie after lie after lie by your service representatives and supervisors. I received my bill as normal a month prior to due date along with my cards. Mine which is prime customer and my husband added on 2 years later is add on. My card stated expiration date as 8/1/2015 and my husband is 7/1/2015. I called to request a new card same as my husband. I was told it was a bonus to me since I've been with the company so long. I told them I did not want any bonus. I wanted the same treatment as before nothing different and no changes. Again continued with same response. It took me 3 phone calls to have an agent tell me its due to a class action law suit. I said this is the first time I've heard about this even thou I called 3 called prior. I said I don't want to be involve with the law suit. Sharon 800-291-8022 stated she would send me out one right away with the same ending date at my husband. So now its two weeks since first call and still no cards. I call again today and spoke to Nicole 401-868-2000 x2757. she stated Sharon did nothing and had nothing for me stating I will get a new card. Now 2 weeks and still nothing is happening except for lies. I left message on Sharon's phone thanks for lying to me and you never planned on doing anything for me except lie! Is this how you treat your good members and keep on lying. When I spoke to Nicole she said I have to send in the payment and then get the cards. So now for my card I have to pay in advance and for my husband I don't need to pay in advance for his. Wait now since 1991 I got cards along with bill and didn't have to pay in advance. I paid when it was due prior to ending date. I want my card just like my husband. Same ending date 7/1/2015. Not a month later of 8/1/2015. My right to choose was taken away from me and doing the same thing since 1991. Now my rights are being taken away and treated like a moron. I want to have the right to be in the lawsuit or not. I have a right to have the same dates as my husband and for of respect for being a valued customer since 1991.

Posted by Extremely dissatisfied in Pensyl


I had my vehicle towed to the AAA Car Care Facility in Clifton Heights, Pennsylvania in December 2013. The vehicle was diagnosed and repaired in eleven days. During that time I had to rent a car. The rental car caost me $1041.60 woth a member discount. The repair total was $716.42. I do not think it should have taken eleven days to get the car running normally. When I picked up the car it was running very well. The repair work is guaranteed for 2 years/24,000 miles. In January 2014, the vehicle had to be towed back to the Car Care Facility (Clifton GHeights, PA) for the same conditions as it wasa towed there in December 2013. The Service Manager informed me that the work they did in December 2013 was not the problem. He indicated thatr the csr needs $400.00 wiring harness to get all signals working to get the vehicle to start and stay runing. The car has been at this facility since January 2014. The warranty and gauarantee has not and is not being honored. I have been a AAA member since 1972. Until this experience I have been exttremely satisfied with the level of service. The Service Manager indicated tghat I could get the car diagnosed at another repair shop. If I do that it could void the existing warranty and guarantee. I informed the Better Business Bureau about this experiance and there has been no resolution. Extremely dissatisofed in Pennsylvania.

Posted by Anonymous


I've been a member of AAA for 26 years and have been completely satisfied until now. I am elderly and disabled and because of health issues I don't drive for weeks at a time which usually results in a dead battery. I've had to call AAA 3 times since my membership renewed in 2013 and when I called the 4th time, I was told I no longer could use your services without paying. I will NOT renew my membership for Year 27! In 1988 I don't recall being informed that service calls were limited. I was surprised and disappointed when I was told. I think you guys are just too big for your britches and don't care about the little guy anymore. What a shame!

Posted by Anonymous


Why does a husband and wife have two AAA cars, which the husband uses them on alternate days. Both have baby seats in the car and the wife uses the company car to transport their child, while the husband uses the other car for business. Does not make sense.

Posted by Anonymous


I purchased tickets for legoland on line and had difficulty printingthem. I contacted the tech dept that was listed on my receipt. They were unable to assist me. They told me to go to the park and they could print them. I go to the park with my family visiting from out of town and was told they could not print the tickets. I was forced to purchase a one day pass for all of us which cost an addtional $141 and whem I contacted AAA to tell them my concerns I got alot of run around from 3 different people. When I called corporate they put me on hold until I got a recording ending my call. Guess it's time this AAA customer of more then 15 years should cancel his account.

Posted by mad ass


I would like to share my resent experienxe it wa terrible I called triple a at 5:00 for a tow and to my surprice i sat there with my two toddler kids for 6hrs finally some one came and got the kids for me and i still had to wait and hour this matter will ne tookin up with. corporate because this was not a top priority.

Posted by Celeste


I would like to share my recent experience (just this morning) with your location in Sandy Springs / Buckhead (Roswell Rd) area.
I wanted to give your auto repair shop a try. I took my car to get a second opinion. I was told my can most likely has a punctured vacuum hose, which this type of Ford engines are known to develop over time, and was given and estimate.
I was upfront with your staff and told them exactly that. Your representative ran a diagnostic (just as the other shop did) and suggested they needed to run a smoke diagnostic in order to tell me exactly where the leak is coming from at a cost of $89.00.
I asked a simple question: If the result of the smoke diagnostic was the same as what my other mechanics had mentioned (the vacuum hose that is known to develop holes over time); how much would it cost to fix it? He told me without the smoke test, he could not answer this question.
Therefore, it is obvious to me your operation is just as any other large mechanic shop.
I will be sharing this experience with everyone I know, and I will not be returning or recommending your shop.

Posted by VSilva


I'm very dissapointed with the Road Service in Pompano Beach directed by Gene Ziobro w/AAA Auto Club Group.On January 21,2014 I had a flat tire and called the AAA 800 #on the front of the membership card and after telling them that the spare tire has never been used before to make sure the person they sent knows how to changed a tire frm a. 2008 Chrysler Town & Country Ltd . They sent me somebody that didn't know where the spare tire was . He finally figured out but broke the mechanism that lowers and rises the spare tire , and Gene Ziobro didn't want to pay $275.00 cost of the repair. My husband and I are members from longtime but that car has never being service by AAA before.



I can 't understand how AAA sent people without training



I sued and waiting for the Judgement to be paid .

Posted by RobHerrera


My name is Rob. I called on Saturday March 15, 2014 to inquire on the status of my account with AAA. I was told that my membership expires that day. I was having an issue with one of our vehicles so I kept asking the rep if that would cover me till midnight. I could not get a straight answer. Instead the rep just kept repeating the same statement that it would cancel today and kept insisting that I renew my account. At this point I told him that I didn't need it anymore because I have a new vehicle with roadside assistance. My only concern was that my other vehicle was stuck in Neutral at a parking lot across town. I told the rep that I would consider creating an account for my girlfriend since she has an older vehicle.
I went ahead and agreed to sign her up thinking if my girlfriend didn't need it, I would just cancel it before it becomes active.
I was told it would take 72 hours for the plan to start, but that I could use it right away at the basic package level where there would be charges for miles. To make a long story short, I never ended up using the new plan and I tried to call back to cancel it, but I was never able to get anyone to answer due to your "experiencing a large number of calls" message. On Tuesday I call in and finally get to speak with customer service to discuss this situation with a rep and I am told that once you purchase a plan, there is no way of reversing it. I feel this should have been explained to me at the time of setting this up. It has not even been 72 hours since I activated it and now I am told there is nothing anyone can do. Also there was never any verbal disclosure made of the auto-renewal policy and there is no non-cancelation disclosure on the email that you sent to my girlfriend which has an incorrect spelling of her name.

At this point I requested to speak with a supervisor. Enrique Sanchez stated he was a supervisor and told me there is no way they can cancel a plan even though I have not even received any account membership information. Since he states that I should have received an email. I did receive an email by the way, in which my girlfriends name was misspelled, even though it is a common English name. So obviously there was no attention to detail, as getting the sale to meet his quota is first priority. Your reps behavior is completely unprofessional and ridiculous.

My problem with that is that there is no disclosure or even verbal communication of this so called policy which is obviously just a shameless sales tactic.

There was no disclosure made at the time of my signing up for this account that there was no way to cancel this during a grace period. I called in to get information about my account and was being pressured to renew. Every customer service rep I have spoken with only tells me that the only thing they can do is stop it from renewing next year. I feel that this should have been an important disclosure that should have been made, which if you listen to the call, will be very obvious that it wasn't. Instead there is plenty of move forwards on closing the sale for the renewal and no consideration for explaining any policy or checking for understanding. This is terrible customer service and sales tactics. Coming from an extensive background in sales and retention, I can say with confidence that your staff lacks in proper training. I am very disgusted with this behavior from AAA after being a member for so many years. I do not wish to keep this plan and if I am forced to keep it, this will be the last time I or anyone in my family or circle of friends will use AAA. This is a situation that could have been avoided if your sales reps were honest and less concerned with closing a sale. Maybe your company needs a quality control practice in place to deter your reps from this irresponsible behavior.

Since they can't even get the data entry process correct, technically this account is not ours. There is no empathy or relating to customers and a use of deception and sneaky sales tactics in place. Your company practices are not honorable and I will make sure to spread the word so no one else ends up feeling the way I do.

If your department is not capable of handling this type of escalation, please forward or let me know the correct department to send this letter to. If I do not get a response I will take further action.



Thanks,

Rob Herrera

Posted by estellamcstar


I am writing this letter to express my disappointment in how my situation was handled by your agents. My father had his renewal due, I attempted to make a payment the day before it was due via pay by phone. I got a confirmation number and everything. It was two weeks before I received a letter stating his insurance was CANCELLED. Why no one bothered to reach me to tell me there was a problem with the payment I will never know. Before you CANCEL any insurance you should have members to call to see if there was a mistake made. I could have had this fixed the very next day. When I called your 800 number I was spoken to very rudely and pretty much accused of giving a fake bank number. Again, had I would have been notified there was a issue the mistake could have been taken care of right away. One number was off.. that was the problem, I had pushed a wrong number.. I then called my local office in Oshkosh Wisconsin, and spoke to a man named Dave, I did not get his last name and I wish I would have, again I was treated like I was trying to pass a worthless check, and give a fake bank, He never let me try to explain that a wrong number was pushed when I called in that payment. He did not seem to want to help me see what happened or offer any help. My dad was cancelled the 6th and I did not get any letter or notification till the 17th. Dave then pretty much said he could not contact anyone till the next day due to the time and that if I wanted him to call me back to see what we need to do to get my dad reinstated or he said LOOK SOME WHERE ELSE.. are you kidding me??? What kind of agent would tell a loyal customer to look some place else instead of trying to help? A unprofessional one, and rude and not good at his job... By the way he never called me back. I was forced to look for other insurance. I will tell everyone I know to cancel AAA and look elsewhere for insurance.

Maria Curi

Posted by Sucker


February 16th AAA...thanks so much for taking a couple houndred a year from me for nothing!My wife was involved in a minor accident. AAA dispatched a tow truck from a local company called Knapp industries They are the real major player in this horrible experience my wife had after an accident,they didnt send a tow truck to move a 4X4 which was described when called.Gary Knapp of Cleveland moved the truck with a regular truck not a flatbed to move my wife off the highway... The shop from the tow company was only miles up the road but could'nt do the tow to the destination needed. Because his excuse was I intervened and insisted the tow truck that could move her to safety could also take her to the towing company instead of dumping her on the road take the truck and she home wife with the truck the driver moved my wife to an exit ramp and dropped the truck putting her in real danger of traffic!So he then left the truck and wife stranded!Next my wife called AAA and explained the problem to dispatch again and was warned to be nice,because I was rude to previous driver.When my wife explained I was'nt rude she heard my conversation as it was by speaker phone, but was not ok with hooking up and moving the truck was a waste of time and a way to the Knapp towing to demand a payment from AAa.She the dispatcher decided to side with the driver not AAA customers and hung up on my wife!23 years of loyal service on my part not AAA's.We are done with your bullying and I can never forgive putting my wife in danger after a traumatic experience of an accident and this is how a so callled a valued customer is treated! Apparently it is ok to hang up and route and contract companies with the same complaint level Gary Knapp towing of Cleveland and AAA deserve each other and we the trusting public are subject to these acceptable practices of BAD BUSINESS!!!

Posted by Anonymous


I sent the following letter to my Regional Headquarters President (Mr. James J. McGrath) in St Louis MO in early January and NEVER received a response other than a letter today indicating my account had expired on 02/01/2014. HA!

Dear Mr. McGrath,
I am writing this letter because I received my Membership Renewal notification in the mail and, quite frankly, I am having second thoughts about renewing my membership. My concern is: I planned a trip to Mexico City, Mexico, in November 2012 and wanted to get a 'TRIP TIK' package for my journey. I started calling the number listed on the back of my AAA Card (1-800-222-7623) in early October 2012. I called three (3) times and kept reaching an automated message indicating 'all agents are busy, please leave your membership number, phone number and a brief description of what was needed, and an agent would return my call.' Please note that on each call there was no 'option' to be placed in a queue to wait for the next available agent but instead I was 'disconnected' after leaving my information. Believe me when I say being 'disconnected' was pretty frustrating in itself! I left messages each time I called and never received a call back. I ended up buying a Garmin Navigation system for my trip.
I have been a member of AAA since 1981 (approximately 33 years) and if you look at my account history you will see I don't use the services very often. As a matter a fact, I can't remember the last time I did use AAA services. In regard to contacting my local agent, in Poplar Bluff Missouri, I don't call him because every time I do all he wants to do is sell me something, i.e.: upgrade my membership, buy auto insurance, etc.., and I really don't appreciate being 'pressured' to buy something when all I want is services I already pay for. I previously identified this to the St Louis office.
In the past I have always 'bragged' on the service I received from AAA and even convinced several of my friends to become members over the years. But now, with the non-response to my calls and the 'pressure' to buy something I get from my local agent, I wonder if I should just purchase the 'towing' option from my automobile insurance company at a much lower rate. I pay AAA approximately $10.00 a month ($112.00 annually) for the AAA PLUS Membership and it would only cost me $10.00 every 6 months ($20.00 annually) to add towing to my automobile insurance policies. Please put yourself in my shoes and consider what you would do...
I have always been a member of AAA for the 'peace of mind' of knowing that if I needed help it was a phone call away...My concern now is if I need help, will AAA be there??
Sincerely,
(Member)

Don't know what else to do other than find another company for roadside assistance....

Posted by Pissed Off Granny


I HAVE JUST HAD THE MOST INFURATING 45 MINS ON THE PHONE TRYING TO GET HELP FROM AAA, HAVE BEEN A MEMEBER SINCE 1996, AND THE ONE TIME WHEN I REALLY NEEDED HELP IT WASN'T AVAILABLE.
Tuesday 2/4 I was on my way to Tubac in Arizona , sits between Tuscon and Nogales .Mexico my truck developed a problem, thought it might be the battery altho it was fairly new. So called AAA and asked to be towed to the Ford dealership in Tuscon finally the tow arrived, an hour wait,by the time we got the dealership it was almost 7pm, left it there with key and a note, had to get friends to meet me and unload all the product taking to Tubac for the show , a 5 day affair.
This morning got a call from the dealership with an astronomical fee to repair, so called my mechanic in Phoenix who said he would drive down on Thursday and do it for less than 1/2 the dealership price, I was stuck at the show till 5pm couldn't leave, so called the dealership and spoke with the service manager, who said he would release the truck to the AAA driver, gave him all the info, called AAA explained the situation to the person on the ends of the phone, apparently they only have first names, no way could I get the last name out of anyone I spoke to, was told that AAA has rules and unless I was there they wouldn't pick up the truck, wanted to get it out of the dealership before they closed at 7pm rules are rules and ment to be broken at certain times, there was no way I could make it back to Tuscon before 7pm and I was going to be on the road again in the morning by 7.30, before they, the dealership opened, I wanted it towed to my friends house where I was staying so that my mechanic when he drove down could go to the house and work on it and have it ready for me by the rime I got back to the house on Thursday night, I gave AAA the name of the Service manager, his phone number, my card number the address that it had to go to, and with a bit of luck by the time the driver arrived at my friends house I would be back from Tubac to meet him, NO, AAA couldn't pick up my truck without my being there at the dealership, spoke to the Supervisor Devasha who was useless, and she said it was all to do with the dispatch manager Chuck.asked for his full name apparently they don't have any just a first name, BUT Robert Darbeluet the CEO will get an earful from me tomorrow Thursday, now I probably won't be able to get to the dealership before I am ready to leave Tucson on Sunday night, if I can get someone to run my booth for a few hours, then maybe I can make it to the dealership to get my truck when AAA comes by, have never heard anything so awful in my life, where is all the love gone, someone couldn't make a decision to help out, call he had to do was call the dealerahip, CHECK ALL THE INFO I HAD GIVEN HIM, BUT I GUESS IT WAS TOO MICH TROUBLE!!!!!!!!!!!!!!!!!!

Posted by Keeshond818


I have been a loyal AAA member since 2008. I received my renewal notice at the beginning of January stating that because I was on auto renewal my renewal rate was going to be $29.00, a discounted price from the $54.00 standard rate. So since I thought that was a great discount I called up and added by boyfriend on for an additional $30.00 for a gift. I confirmed with the representative that the charge would appear as $29.00 for myself and $30.00 for the additional membership. I received my credit card statement and saw I was billed $54.00 plus the $30.00, so I called member services and was told that I was quoted incorrectly and that the $29.00 was the fee to upgrade my membership??? No one ever discussed upgrading the membership, and I stated I wanted what was quoted to me. They refused to credit the difference. What a scam. You can bet that next year there will be no renewal for either of us. So much for companies wanting to keep good customers. At this point I will be spreading the word to everyone I know who will be up for renewal to drop their memberships. Why do business with a company who doesn't stand by their offerings?

Posted by Rosemary1108


Outrageous! Terrible Service! My son has a 2006 Chevy 1500 extended cab - NOT A DULLY Work truck.. it does have a factory lift, but it was delivered to the dealership on a flatbed.. so there shouldn't have been any issues! My son called at 2pm, on a Tuesday, he was 25 miles away from his home/work. He was told it would be 2 hour wait.. he waited. He finally talked with someone again, they stated the driver went by and decided the vehicle was too big for his tow truck and refused the service. They told my son he needed a "commercial tow" - for a 1500??!!! He ended up having to drive it no more than 20 mph home - in the process he damaged the axel, the break, the wheel bearing. It cost over $500 in damage! AAA states they stand by their decision.. I DON"T GET IT. IT WAS DELIVERED ON A FLATBED - WHY CAN"T A FLATBED TOW IT AGAIN?

Posted by Anonymous


I have just completed one of the most satisfying associations with AAA that anyone could expect, which obviously appears to be much different from those complaints I have read on line. It is my intent to send a personal letter to the Corporate Hdqts as special recognition to this outstanding employee I will identify on line only as Lori Philadelphia customer serices.

Posted by Lisa


I had a flat tire on the highway on Jan 4, 2014. I tried calling AAA from the road. I was on hold for over 30 minutes, no one ever answered the phone. While I was on hold, my husband and son arrived, changed my flat tire and got me on my way. What good is the AAA service if you cannot get through to them. I canceled my account years ago due to a similar situation. I waited on the side of the road for AAA to send help, when a person finally stopped to help me. I was stranded on interstate 75 with 2 small children that time. AAA never showed up or called to see where I was. I sent an email to their customer service team and 3 weeks later still have not heard back. Don't waste your money on AAA.

Posted by patwind


I have been a AAA member for 8 years and have purchased memberships for my father and 2 adult children. My son recently had his Mercedes slide backwards off the road during bad weather in VA recently. When he calls the toll free number they keep sending out the same tow truck driver who is refusing to winch his car back onto the road. The driver also told him that he will have to bring 3 other individuals with him to help at how much an hour per person. this has been going on for 2 days. I told the operator there is a local tow company in his area that is familiar with the roads where he lives and is able to get his car out. I told the operator the name and phone number of the company and they are still sending the same man. I am very disappointed and dissatisfied with this type of customer service. The bad thing is it doesn't even appear the car has much damage and that it is driveable. This just is unbelievable and when my 4 contracts are up next year I am going to pick up a plan with my auto insurance.

Posted by PDF


I have been a AAA member for over 30 years am 62 years old and they actually stuck me in a snow storm would not bring me home even though I pay extra for AAA plus...This is the second time I had a problem with them and this time I had to rent a car to get home and leave my car in a strange city. I am trying to reach corporate to settle this.....I am so mad and have a fractured toe on top of it all.

Posted by fplchris


My name is Chris Everett and have been a AAA member since 2003. I have had Homeowners insurance through AAA for a number of years as well and like many Florida homeowners, was placed under Citizens. As an opt out option I was placed under Bankers Ins Gp. This was not my decision and did not OK any transfer and was not notified by a courtesy phone call from AAA about any changes. I did receive a letter from Bankers In Gp stating that as of Feb. 1, 2014, they would be my homeowner insurance carrier and my premium will be $5,200 per year! That is $2,200 more than my Citizens policy. That is more than a 40% increase. When I caught my breath, I called AAA Pompano Office and talked to Glenn Laufer. I tried to explain my dilemma to him only to be rudely cut off several times as if he did not want to hear anymore. I realize that he probably is dealing with many customers in the same position I found myself in, however being rude to a customer is not the proper way to handle a customer that is frustrated and feeling like AAA is not caring about the difficult situation I feel I am in... Mr. Laufer said he would call me back on Jan. 9, 2014 (approx 10 days after our conversation). I did not get a call back and after approx 14 days after our conversation, I called Mr. Laufer and left a voice message leaving my name and number and the fact we talked earlier. Several days later I called Mr. Laufer again and again left my name and number and the fact that this is the second voice message I have left in several days and it is important to contact me. One day later I contacted the AAA customer service number and spoke with a representative and was told to contact my Insurance representative (who is Glenn Laufer). At this point I am beside myself. My homeowners is almost doubling and I can't get in touch with my agent. I did what I felt was appropriate! I obtained homeowners insurance and automobile insurance from other companies and they were at a greatly reduced rate for the same coverage. I have two more properties insured through AAA which will be cancelled very soon. I hope you gain a little insight to the customer's frustration level that can be reached when customer's situations are rudely and improperly handled!





Thank You for your time and consideration!

Chris Everett

Posted by Davood


, Yes I agree 100%.

I have been with them for about 20 years, and I was overcharged

on my premium about $400. extra this year, for no reasons at all!

I found Ameriprise who's tied in with Costco & got insured for 1/2 of the amount they were charging me! No wonder every time you turn your head around, you'll see a huge modern looking building

under their name! Don't get ripped off by this blood sucking insurance company. They're bunch of thieves. When I cancelled my insurance ( 2-3 cars ) with them, which I had paid for the whole year, they owed me about $ 400. and all I received was about $ 130. without any explanation! All they sent me was this misleading form showing the liabilities on it!

Yes, They do suck, I agree 100%

Posted by Anonymous


My car broke down out of state in we. The driver showed up with his girlfriend and told us we can not ride with him but he can tow my car. He left my whole family stranded and just pulled off. That was a slap in my face

Posted by MAW


AAA sucks! I purchased a battery from them two years ago and THEY REFUSE TO REPLACE IT. WHEN MY CAR WAS INSPECTED NOV 2013 they gave me a printout the battery was low then I called AAA showed them the test and because they do their own test? Battery was fine. BS They don't want to replace their damn battery at no cost to me or a nominal cost. This is the THIRD TIME I HAVE HAD TO CALL IN 3 days! Brian ext 6008 is an a hole supervisor and Mike in dispatch is yet another pencil pusher and b.s. Talker I will find another road service to use cause they suck! DONT USE THEM manny moe and jack would service you better

Posted by Byron Goetsch


Wanted to let you know about the excellent customer service that one of your customer service associates provided our family on New Year's Day (01/01/14). On our trip from South Dakota to Wisconsin, our 2003 GMC 3/4 ton pickup truck's serpentine belt failed while approaching Minnetonka, Minnesota. Your customer service associate did an outstanding job in getting a tow truck to our location in a short time and also took the time to locate a service facility that was open on a Holiday! This was very much appreciated and allowed our family to return to Wisconsin yet that evening! Outstanding customer service!

Posted by BCAL


Following My Displeasure In Ocnj... Spoke With Jackie...
Customer Support...passing On My Sincere Appreciation As To Her Professionlism As Well As Her Skill At Listening... Which Suprvisor Gail May Want To Pay Attention To... Regarding My #531.00 98 Mile Tow...seems My Trip Was 91...
Seems The Tow Driver Did Not Know Of Any Fees...so How Gail
Should I Know...i Did Ask As You Repeatedly Suggested I Should Have Done...long Time Member...first Complaint... Just Waiting 72 Hours To See What Aaa Can Do...always Relied
On Aaa...not Sure Anymore...but Thanks Jackie...hope This Gets Back To You..bc In Ocnj

Posted by bcal


just had my car towed by aaa sub contractor 91 miles from Trenton nj to ocnj... ohh wait the car just arrived... so happy to get a $531,00 bill... pay me now or we keep your
car... called aaa...supervisor said we told you it was a cash tow... I should have known... quite frankly that was never confirmed...despite what the supervisor insisted happened... tried. ..in vain to reach a compromise... sorry we can't help... that means won't... much to my dismay they
repeated the same sorry line over and over...nothing we can do... been members for many years... have to rethink that
most business people are responsible for sub contractors...
can't tell you how disappointed I am... too bad corporate is closed... can't even leave a msg... great business savy..
I want corporate to be made aware... until I get some reasonable conversation I will pursue this to be sure...
not my way for sure...but you have to do what you have to do
... thanks... great service...hope corporate folks respond
more professionally...

Posted by Anonymous


How can you justify a married couple having a company car for each. One stays parked on the street for days. Both have baby seats in in the car. I have been a member since 1955 and resent seeing how someone is taking advantage of AAA, and the fact my dues are helping pay for a waste of one car and one salary to stay home. Please advise. The location is Anaheim Hills, California. Thank you

Posted by Extremely Dissapointed & Annoyed


To the Corporate Office and all others reading these posts:

I was told by a VERY RUDE Customer Service Representative "you are unable to get a refund", despite what I had told her. She replied, " I will mark down that your status is Inactive, but you will not get your money back." I asked to speak to a Supervisor, I was once again told that "she will tell you the same thing", hence, I insisted. The Supervisor sure enough, did tell me the same exact thing, verbatim, and continued to say ," you will not get your money back, it was written on your renewal, I will mark down why you would like your Policy cancelled and you can continue to use the perks of using the Card ."
I insisted that I am given the Corperate Office telephone number, I then was told that there wasn't a Corperate Office number; I would have to write in...I was given a Delaware Address and told "you can try and ask for a refund however,they will not do anything either ." I then found this site,which someone named "L" received their refund. If anyone knows how I can contact "L"(11/24/13) OR if "L" will contact me, I'd like to know how they obtained their Money back please!
Since than, I called the Corporate office number, however, they are closed, therefore, I will try again tomorrow and hopefully get my Money back! This is absolutely absurd that I am demanding a partial refund and told that I can't get it!
AAA, I no longer require your services,nor have I ever received a renewal letter which stated no refund. Furthermore, when I called to say, that I would like triple A policy, I was NEVER informed, that once I pay (over the phone), that a refund would not be possible.
A policy which I have had for approximately 3months and furthermore, I have not used their services within this time...FYI, many Insurance Companies offer this service, free of change, and, there is not a FIVE TIME MAXIMUM call per year. Extremely

Posted by What Customer SERVICE??


So I went online to make a payment and it stated "No payment Due at This time" The following week I get a call AT WORK from AAA kid asking for my payment. I told him it stated no payment due online & he just chuckled and kept asking for a payment. When I tried to contact my agent to find out what was going on, he wouldn't take my calls. I left a message at his office & finally called an entirely other branch to make my payment since it wouldn't allow an online payment. Then I email my agent & he responds that he never got messages & is CONFUSED? This is after a couple of other dirty things he has done to my policy. AAA agents are RUDE, LAZY & have no cencept of customer service.I am going INSURANCE SHOPPING!

Posted by not happy


This company needs to focus on costumer service. My husband was told today by driver "I don't care if you cancel AAA".
One suggestion "Undercover Boss"

Posted by VERY MAD


On October 20, 2013 my axle broke on my car so i call AAA to come an remove my car out of the road back into my driveway in the process of during that they damanaged my finnder and floor board from improper towing. I have been going in circles with them about getting my car fix. They say my body shop cost to much and they was not going to pay for my damanages. They offerded me 150.00 for my damanges which came up to 1500.00 something need to be done about AAA damanaging people property and not paying for it. So iam about to take AAA to court.

Posted by Bebe


This is my first claim with AAA. The incident happened on 11-13-13- no results from AAA. Contacting the corporate office at the end of this week. Paying to have the damage repaired myself. Preparing for small claims court against AAA.


Please put add your complaints to Rip Off Reports. com and all of the other consumer sites.

I would not have had AAA if I had the benefit of these complaints.

Posted by suemac


This company is unresponsive & lied about coverage. Repr. Paul in St. Louis on N Forty Dr. doesn't even have the courtesy to respond to my calls. He quite simply lied to get my business. No excuses, this service stinks. They owe me money after a lie bout roadside service & homeowners insurance. I am more than disappointed with your service and professionalism. Should have stayed with my former trusted agent, to whom I will return immediately.

Posted by Anonymous


I purchased a battery guaranteed for three years. A year and a half later it died. Got towed to my local reputable garage.Because he had removed battery to try to charge it it invalidated contract. Beware! I will never buy a battery from them again. This to me is unfair. Do they realy think a reputable garage is so dishonest?It does say it on back of purchase slip but never explained to me . I am a 76 year old caregiver on modest income. I tell every one I know not to buy battery from AAA!

Posted by L


AAA has been nothing but problems!! My husband signed us up with AAA for Roadside assistance. I had already signed up with Verizon's program. I would highly reccommend Verizon Roadside. They are prompt and couteous. AAA has yet to give us our $57 back. It's been over a month now. I don't reccommend AAA to anyone. Like the other comments, they don't care about the cusomer at all. They just want your money and do nothing but lie. Every time we call we get a different story and our credit card company is having no luck either. Good luck and buyer beware!!

Posted by Anonymous


I Am Sitting Here Reading All Of Our Complaints! I Would Be Willing To Bet My Life That Not One Of These Complaints Have Even Been Looked At. Aaa Really Does Not Care! I Would Bet Money If Any Of These People Who Work For Aaa Need Something No Matter What. Aaa Would Be There! This Is Really Sad That A Company Who Claims To Help Just Gives Everyone The Hand. They Don't Care And Will Not Do Anything To Help! Oh Just Wait Renewal Will Be Coming Up! They Will Promise You Everything And Do Nothing To Back It Up. Wonder How The President Or Ceo Of This Company Feel About All These Complaints. Oh Yes He Get A Fat Check To Sit On These Complaints. They Do Nothing To Help The People Who Pay Their Salaries. Really Don't Know Why I Am Even Putting This Out Here. No One Cares!

Posted by Anonymous


I Have Had A Really Bad Experience With Aaa. We Have Had Them Out At My Home 3 Or 4 Times To Start A Small Ranger Truck. I Bought A Battery From Aaa; That After The Truck Sits For A Couple Of Days The Battery Dies Again!!!!!. I Just Got Out Of The Hospital Today And My Husband Has Had A Stroke. They Have Him Driving All Over The Place To Jump The Battery. They Will Not Replace The Battery. I Thought Aaa Was A Really Good Company. Well I Was Wrong!! They Treat People Like Dirt. They Don't Care As Long As You Renew And They Get Their Money.too Bad For Honest People Like Us. So Now My Husband Is Out Driving Around All Upset He Can't Find The Place They Told Him To Go. God Help Me Get My Husband Home Safe. Really Who Would Do Business With A Company Like This. Oh Yes If You Get A Supervisor Named Dora You Are Really In Trouble. She Has More Concern For A Fly Than Clients.

Posted by Extremely Dissatisfied


I just had a HORRIBLE experience with AAA. They sub-contracted the job to tow my vehicle t to AllWays towing who damaged my oil pan. My dealer called me indicating that the tow company had damaged my vehicle confirming he and seen this kind of damage from a tow truck before. AAA told me I had to work with AllWays and did nothing for 3 days. The cost for the repair caused by the tow company was $1200. All Ways Towing (rep. Lenton) apologized to me and said they would pay for it, and then decided it was too expensive - telling the dealer that they were not going to pay trying to imply the leaking transmission oil was in fact oil from the oil pan. Again, I called AAA. After a ridiculous delay rep.Kevin Miller- said that it would be inspected but that it would not happen for a week from when I informed AAA of the issue and I incurred additional rental car costs of $350. Kevin Miller from AAA was advised that I was incurring rental car costs. - not that it mattered to him. I was advised by another rep that these rental car costs should be taken care of as part of the claim. Kevin Miller was also advised that I had supplemental information regarding proof that the car did not have oil pan damage before the tow that he declined to hear/receive, telling me to just keep it. Kevin Miller never attempted to gather any additional information. He never called me back as he promised. I only found out my claim was denied when I called to complain about the poor service I was receiving. I sent my car to the shop for a $500 repair because of leaking transmission oils, and it wound up costing me $2000 because of towing damages and an improper investigation. AAA would not give me the supervisor's name for Kevin Miller nor would Kevin give me his supervisor (No surprise there!) Customer Service was horrible/Investigation was shoddy and incomplete and follow-through was non-existent. I will need to pursue a legal claim against Kevin Miller, AAA and AllWays Towing. Stay away from AllWays Towing and AAA. In my experience, Investigators are incompetent and their Customer Service is REALLY BAD!

Posted by Anonymous


I contacted AAA as I was unable to get my car key into the ignition. Having explained this to the customer service person, I was asked to attempt various movements of steering wheel and gear shift. Having established the problem, a tow truck was dispatched with the understanding that if the driver was unsuccessful, the car would be towed. I requested the car be towed to my home it being the weekend and not having any other recourse. I rented a car to get to work the following day. It was explained by a co worker that this happened to them a locksmith cover is included for up to $50. When I called AAA again to find out why a locksmith was never sent or suggested, the customerservice person asked what did I wish done and i answered that i need a locksmith. A tow truck was dispacthed again. I called again expressing what was required and expected and a locksmith was referred. after the locksmith arrived and repaired the ignition, i was told that I would not be reimbursed the $50 as it is only for access related issues.

My complaint is that this is very deceitive as the benefits clearly reflect Locksmith Services. Secondly knowing what my issue was, if a locksmith was dispatched or referred, I woud not have expended $155 for a rental car nor would two tow trucks have been dispatched. I would like to be reimbursed $50 for locksmith services and $50 for a portion of the car rental.

Posted by kritter2013


Called AAA for a simple tow from my home to a nearby AAA approved repair facility. This is a garage that has been in operation for about 30 yrs. They are dependable and I have used them for repaired vehicles for years. The driver I handed the keys to and he drove off with my car. Then I get a call from the garage that he never handed them the keys. I called AAA and got the run around for a week now. They created a case number but of course the drive is unreachable. Meanwhile I have no car and will have to call a locksmith to get a new ignition just to have a new set of keys. I cannot drive around knowing that someone has my car and house key. Basically AAA has done nothing to correct this and I will be taking them to court.

Posted by Anonymous


placed a call to AAA on Saturday Oct 05. At 10:15 I asked for a tow, and was told it would take up to 45 min before someone could come, at 11pm a AAA truck pulled up but he had no tow equipment on his truck asked his why he was there he said that he was told it was just for a jump, I was upset because that is not what I had asked for and I had small children with me, So I called back ask for a supervisor and Carol Mauer got on and told me that she will put it in ask an emergency for someone to come out quick she had said the was sorry that the first person mixed it up, I asked her how long it would take she said that the driver was only 9 miles away and that was at 11:12pm, so I said ok, I called back at 11:38pm, to see what's taking so long, and I was told that my tow service was cancel and that I would have to wait another hour for a tow, At this point I was Livet , asked for a manager Bill Jamerson got on the phone and said that he could get someone out quickly, I express to him how bad for business this was, how I never received such bad customer service for this company before and that I am really consisting canceling my service with this company due to the fact that I was left in a dark vacant lot with small children for 3 hours, I then asked him what time will the driver be there he seem to me like he was just trying to get me off the phone refuse to give me a time I had to ask several times before he said 10min, I then asked for the person name that cancel my service call he refuse to give me the name, so I then ask can you please give me all the names of the reps that I talked to tonight he refused and I stated what is your name he gave it to me, so I asked how is it when I call in they say there name first and last , and you cant give it to me, his response was they are not supposed to give there names out, and I told him that he was lying, and I was to file a complaint, so I hung up and called back to make sure that he did put the request in to have my car towed, and the young man that answered the call said that he had put it in and someone should be there soon, and as he answer the phone he stated his first and last name, so I asked him could he give me the names of everyone I talked to tonight, he said he does not know that names of the people excerpt the supervisor because it only come up as numbers, so that's how I got the lady supervisor name, and then the driver pulled up at 12am midnight. I would like for someone to call me regarding this matter because the way I was treated was very unprofessional , and I had never had such bad customer service and all my years in being with this company I am really consisting canceling my acct due to this matter, I made to think that this company does not care about it people, during all of this my kids were sitting in a cold car, I was in tears because I could not believe that AAA do people like this are better yet done me like this I'm still hurt, but I would love for someone to contact me ASAP please regarding the customer service issues. Marlana Seddens

Posted by Monica


I had the most unpleasurable experience dealing with AAA Auto Insurance regarding someone who hit my car that carried this insurance. He backed into it and was completely combative not wanting to take accountability for his wrongdoing. I got his policy number and info and called the customer service line. The woman who took the claim initially seemed okay and told me I would hear back from an adjuster in 1 business day. After 2 business days, no response. I called in to see what was going on to be smart-mouthed by someone on the other end of the line being rude to me in California. I called back the following day (3rd day after incident) to inquire as to why I wasn't hearing from anyone. The person on the line told me they tried to reach their insured to get a statement, and he's not responding to them. I then said to him I need to get my car fixed, and we need to move on with this. The rep said they won't do anything until their insured responds. THAT IS RIDICULOUS!!! You can't hold an innocent person hostage like that for someone they insure that is being defiant and not responding who caused an accident and damage to someone else's car. The rep then told me to contact my insurance company to see what they can do. THIS IS INSANE!! My insurance company is NOT going to pay for something I didn't cause because their insured wants to dig his heels in and not respond like a child. Needless to say, I am furious and will be taking them to small claims court to get this addressed. Again, the innocent person who is doing the right thing (myself) has to be dragged through a court of law to get my vehicle fixed for a shoddy business and its customer.

Posted by Germany


Have been members for over 20 years and will not renew next year. Booked an European tour through Knoxville TN office (which went through Avanti Destinations). Travel agent did not tell us a lot of things. Such as, all of our hotel rooms faced the street - would cost extra for a quiet, non-street side room. Did not tell us that one of the restaurants was 3 miles (one way) walking distance and the taxis would be over 50 Euros - ONE WAY. Wrote a letter of complaint when we returned wanting a partial refund, but have only received the run around since April 2013. VERY, VERY, VERY disappointed in AAA's travel service.

Posted by Anonymous


Just received excellent service from the New Haven, CT, AAA. Couldn't have asked for faster or better service.

Posted by Michelle


My name is Michelle and on sept 5 I called aaa for roadside tow services.I ask them can I get my car tow to the dealer that needs to work on my car to get my car fix and smog.When the tow truck guy arrive name Apollo , he tell me sense my reg expired 4 days that I can't get towed . This was crazy. Here I am trying to fix the problem and pay for this membership 90 dollars a year for tow services to tell me no , I can't take your car. So call aaa and talk to a supervisor name Jeriahm and he said that there nothing he can do.Sense my tags expired 4 days ago. I was told that you have a grace period for 30 days.All I am asking is someone can call me back to tell me what do I suppose to do. I never heard of this reg tag expired , mind you I paid my reg so this didn't make any sense at all. I am Furious at aaa. This is not how u treat a loyal customer.



Please have a manger to call me or email about solving this problem.

Posted by troy carlile


I stayed at one of your reccomendations of a RoadWay Inn in Martinez, Calif on Aug 19, 2013. You have a 2 star rating on the motel. Air Conditioner worked part time, missing buttons on air conditioner, made a horrible racket during night. Had to turn it off. No hair dryer or iron in room. 1 hand and 1 face towel for 2 nights. Advertised a breakfast, but got only a sweet roll and coffee. No contentinal breakfast but a breakfast. Disappointed in this. You need to drop this motel from AAA

Posted by LeavingTripleA


I've come to the conclusion that Triple A and I must part ways after 21 years on continual membership. It is no longer worth the aggravation, and frankly, I no longer trust them or whomever they use. I no longer feel safe.
Yesterday: 4.5 hours being told they would be there in 10 - 20 minutes and I could not leave my car. In a parking garage, in SW Florida, in summer, sweltering heat and car fumes.
1.5 hours being towed to a nightmare, then finally, FINALLY getting my car to a trustworthy place where I originally wanted it to go.
6 (SIX) HOURS later finally walking into home from time of call.
Triple A has either grown so large they can not keep track, or they just don't care.
Either way, the outcome is the same - very poor customer service and now, very unsafe practices and environment.
And that is the most inexcusable.

Posted by sparrow


Direct TV is running a fraudulent Ad via AAA. The company states, "Direct TV's high powered satellites deliver 99% worry free signal reliability." This is not true. I had numerous black outs. I called the company so many times. Finally I said, "You give me no other chose, I am not receiving what I pay for, therefore I must (2010) cancel. I went to Times Warner. In August (2013), I received a collection notice, informing me, Direct TV wants $459 for early cancellation. I called and spoke to a Mr. Spencer in order to solve the problem. All he could say was, "You cancel early!" I would counter, "Because I'm paying for a service I'm not receiving. What am I suppose to do, keep going and receive shabby service? You have not kept your end of the contract." I think AAA should stop advertising Direct TV, since they do not deliver, what they claim.

Posted by Anonymous


Been a loyal customer for 30+ years and just had to cancel my AAA. Just tried to renew my membership using their installment plan and was told I do not quailify for it anymore. AAA stated as of this year a customer's bill now has to be more than $150.00 to qualify & my bill is $115.00. I never received any letters regarding this policy change. I am a senior citizen & disabled veteran on a very limited fixed income so I cannot afford such a large payment without any prior notice. Had I known about the change I could have put aside a little each month over the past year to save for the onetime payment. SHAME ON YOU AAA! NEVER RECOMMENDING YOUR COMPANY AGAIN!

Posted by Anonymous


on July 3, 2013 I went in to the AAA Ofiice in Fort Pierce spoke with Paige to book a cruise with The Carvinal Dream, I paid for the cruise with my debit card she ask for my card# a second time I assume to verify the transaction was all set or it was not successful the first time. She stated to me everything was all set, about 3 days later I received a call that my debit card was cancelled so I called my bank to verify my card was active in which it was, I asked for my balance and I knew the amount was not correct so I called AAA to make sure my cruise had been booked they had no record of a cruise being booked in which my husband and myself are past guests of carnival cruise line, I spoke with Paige and explained to her about the ordeal she stated she would call me back I in return stated to her no, you need to place me on hold & call the cruise line in which she did that was on a Friday afternoon, after speaking with the cruise line she came back on the phone and stated the cabin that was originally booked was no longer availiable and it would be $30,00 more per person and my reply to her "quote on quote" no it will not be because that was not my mistake but theirs but she never actually said that they debited and additional $60.00 more out of my account which in my terms are fraud because I never authorized her or Carnival to take that out of my account so I called the bank to check my acct to see how much was debited the amount was $1986.44 on Monday I went in to speak with Paige and I also asked to speak with the supervisor she along with Paige stated my card was declined my response was I do not understand why she stated I need to call my bank to find out why so I called my bank while in the office and the customer service rep stated their was no transaction done by AAA on July 3, 2013 so the "supervisor called Carnival cruise line to check to see if a transaction was done and Carnival stated the same thing their was never no transaction done how can a card or transaction be declined if no transaction was never done so the dishonesty had to have come from AAA because that is where the reservation was made. In which I do have the original reservation conformation that was $1926.44. I went back to the office on today July 22, 2013 because Paige herself stated I could come back the week I was going to set sail and they would give me a refund. I am still getting the run around I was told by the supervisor that I could not be compensated until I return back from the cruise because I have a penalty because it is to close to the sail date which is July 27, 2013 is that your rules or is that her way of being dishonest once again, what if I am not able to get a refund after the trip. My response to her was I did not have to wait for you to withdraw my monies I understand we all make mistakes but at least acknowledge your mistake and fix the problem I feel as though I should get a refund for my monies. I am a premier member and I feel as though I should be treated as a human being and respect as any one else does I will be calling consumer fraud to see if their is anything can be done about this AAA is a up standing company and I do not want any problems I feel as though I was treated less than a human being and I would hope race did not play a part in this. Please answer my complaint ASAP.





Thank You Kindly,



Sharon Johnson-Walcott

Posted by AAA


I Had Your Ins For 57 Years And You Sock It To Me Iv Not Had Over 8 Wreak In The Years Plus You Have My Home Ins To Plus Life Ins You Raise My Ins To 700 Hundred Amonth Which Washaif Of His Ss Check Icancell It Got It For Less Money With Gmac If Ican Get On National Tv Iwill You Are Abunch Of Crook Im Telling Every One About You Im Planning To Cancellmy Home Ins To Im Verry Mad Long Time Customer

Posted by Garrison159


WHO KNOWS WHERE THEY WERE LOCATED, MA/RI/CT --
This was an unbelievable experience with
AAA Roadside Asst. Program.
Totally Unacceptable Service

Sunday 7/14/13 approx. 5:30pm
Our so called issued Call#4915
My wife and I were riding all afternoon my
2007 Harley Davidson Road King - Full size touring bike - My rear tire picked up a nail or glass and we attempted to put air in it to get home at Cumberland Farms Gas in Dudley, MA -tire would not hold any air.
My wife is a member of AAA for the past 7-10 yrs. or more, she called the AAA office looking for a tow of the bike - her policy did not cover motorcycles - she was told she needed to upgrade policy to RV-ATV etc. for an added cost -she did over the phone with a credit card.
The customer service transferred her to another operator after receiving upgrade and sale of upgraded policy.
The next person on the line asked the following - and I quote," Don't you have a spare with the bike and can't you use it?" Let us all stop an think about that question for one minute. Whom are the people at the other end of the phone representing AAA - do they have a brain to think?
The last time I checked motorcycles don't come with spares. What the heck.
Then customer service said - we don't tow bikes - my wife asked - why did you ask me to upgrade if you don't tow bikes? We then were turned over to the supervisor who said we are all set will have somebody out to you in an hour. We were happy-not -we planned that this was promised to be 7pm arrival time.
7pm came and went -we called back at 7:15pm - was told oh we cannot find anybody to tow the bike that has straps.
What was that excuse - a towing business without straps is like a ice cream truck with no cups, cones or spoons.
Un-freakin believable!!!
We were then promised arrival by 8:15-8:30pm
We waited and waited - called back again at 8:45pm
was told tow truck was stuck in traffic will be there soon
"they are right around the corner" and "we will call you back when they (the towing guy) get close".
Called back again at 9pm - was told this time that the tow guy was stuck in traffic behind an accident on the highway.
They should arrive by 10pm was told by AAA.
Called back again at 10:15pm - was told still in traffic -
we will call you when he gets close to your area.
The tow guy showed up at approx. 11pm at our location -
we thanked him, Dan Small - he advised us he was from Millbury,MA - a ways away and his shift started at
(get this)10:15PM - unreal - I cannot make this sh-t up.
The tow guy hooked us up and we were home and unloaded by approx. 11:30pm and oh yes - never a call from the AAA office to tell us that the tow guy is close to our location - we are still waiting for that call.
So the bottom line is 6 hours waiting time in 90 degrees
to get towed 12 miles - I wonder if a AAA executive would accept this type of service. NO WAY!!!
THIS IS UNACCEPTABLE SERVICE-A DISGRACE!!!
I will be a great reference for future business -
please use my letter to get new customers.

Posted by waywillopen7


Where does AAA specify how many service calls you get a year in the plan comparison? BEST I CAN TELL, YOU ARE LIMITED TO 5 SERVICE CALLS PER YEAR ON EVERY PLAN. Please clarify AAA! Why not SHARE this information freely?

Posted by Prowlin989


On 6-20-2013 at around 10pm I called for a roadside assistance tow and was told I would get a call back from a driver within 20 minutes, after 30 minutes I call back in and the dispatcher tells me the wait is 2 hours so I advised the dispatcher I was alone in a bad neighborhood and could not sit there for 2 hours, the dispatcher advised me there was a lot of traffic and an accident on the GW bridge that was causing this delay so I said ok and would call back. I tried to turn my vehicle on and drive it a few blocks away because there was a fight in front of the building I was at and I did not feel safe there, I then made it to an address right off the highway 2124 cross bronx expy in which I called into AAA again and informed them my change of location so they placed me on hold and called their tow company to inform them of the address change, when the dispatcher came on the phone they told me my wait time was going to be 12:16am in which I accepted. Come 12:30am still no tow so I call into AAA and questioned where was their tow truck and they said they will call their driver and find out so I patiently waited on the phone and when the dispatcher came back on the line they stated my wait was going to be another hour in which I asked why haven't I received one call back and the dispatcher said they could not answer that. I've been with AAA a long time and loved their service until now, I think it was ridiculous how I waited for a tow almost 5 hours and a tow truck driver never came plus I only got one call and that was at the end of the night almost 3:00am telling me I would have to wait an hour for a tow. I am extremely dissatisfied and will not recommend anyone to your company. My husband, friend and father was going to sign up but that will not happen now because of this. I ended up cancelling the tow once the lady told me @ 3am I would need to wait another hour for a tow. Almost 5 hours for a tow, no tow and the customer service dispatchers were rude and not helping the situation by being very sarcastic, the last lady I spoke with was the nicest and most courteous and told me the truth that she was unable to get a tow and explained to me she had never seen this before and apologized on behalf of AAA. If I would have been told the truth in the beginning or been made aware of the situation from the start I would not have waited for a tow for 5 hours knowing I myself had to be at work @ 7am. VERY DISAPPOINTED IN AAA.

Posted by Ann


We previously allowed our AAA membership to expire. We have tried for several years to have an exception made to the AAA geographic map which puts us in the Chicago, IL area even though we are only 25 miles from Muncie, IN and probably at least 250 miles from the Chicago area. We are not interested in events and specials in the Chicago are, but are interested in the Muncie/Indianapolis area. Is there any way that we could rejoin in the Muncie area? Thank you.

Posted by VM


I dealt with an AAA insurance agent, and until the policy was in effect, he was very punctual and responsive, the day policy went into effect. The agent stopped responding, left multiple voice mails. He called after almost a week, and said, his emails were messed up. Tone completely changed.

I requested to change the agent on my policy, and AAA refused to change the agent. Spoke to agent's supervisor, she refused to change the agent too.

I don't like that, I went to AAA because of its name, I don't want to stick just a agent.

I pay 5k premium to AAA insurance per year, and have started looking for quotes from other insurance carriers to take my business away.

AAA doesn't care about customer, period.

Posted by HATEAAA


It is 6/6/13at 7:55 AM and I just wasted about 45 Min talking with rude AAA service employee's. The last was with a supposed supervisor in AAA Nashville Office by the name Darcey. I would hate to talk with Her as all she wanted to do was talk over me , very unprofessional to say the least.

I finally could take no more and pointed out to her that I have pity for her husband if she is married. Even as I was talking all she kept doing was just talking right over me.

There is no way that AAA trains people as if they were , talking while your customer is trying to talk would be on the top of the "don't do it" list.

I am going to replace AAA !

Posted by AAA


Hello!
We are AAA National Member Relations. We would appreciate if you could share any customer concerns you have with us. Please email us at the address listed below.
Thank you.
AAA National Member Relations

[email protected]

Posted by more is not always best


AAA's Parent Taught Drivers Ed Coarse gets a FAILING GRADE. Every parent wants their child to be well equipped before getting behind the wheel; HOWEVER, AAA's testing procedures are ridiculous! First your kid takes what they call a Pre-Test, then, they're able to get a driver's permit.

The State, as they should, requires the student to take a driver's test, great! Your kid is getting that behind the wheel experience that they so crucially need. With other programs you would, at this point, go to the DMV and take the driver's test for their official license . . . not so, with AAA. You must then have your child take ANOTHER final test! Overkill, overkill, overkill!

The test score that they've taken with the state should be able to be submitted to AAA and then a certificate of completion issued.

Come on AAA, you have got the ingredients of a great parent taught program, but it has way too much salt!!!

Would not recommend this course to anyone.

Posted by Mustang


We are very disappointed to find out that our AAA Plus membership does not give us the security we thought we had. We were basically left stranded on the side of a busy four lane highway near Cincinnati OH with a flat tire on our RV. We were informed by AAA that they could not find anyone to come out and there was nothing they could do to help us. After paying for membership for all these years it would have been nice to at least gotten a SORRY or something for the trouble. AAA does not seem too reliable to us now. VERY DISAPPOINTED!!!

Posted by FRUSTRATED IN MA


5/8/13
Last Night My Daughter,husband And Their 4 Kids Were On Route To Ma For A Family Funeral,from Pa,when Their Car Broke Down In Ct. They Called Aaa For Assistance.. They Responded By Towing Vehicle To Local Gararge And Offering Cab Phone Numbers.. Mind You This At 11pm... The Cab Was 25.oo And Did Not Accept Credit Cards. They Didn't Offer Any Assistance To Get The Kids Off The Highway Or To Safety.. They Dropped Them At Mcdonalds At A Mall Where They Were Closing In Hour With All Their Luggage... It Took Us 2 To Rescue Them .today
We Called Office In York Pa Spoke With Andrew, They Refused To Provide Rental Reimbursment Even Tho It Is Advertised On Their Website As A Covered Benefit For Plus Membership. Representative Offered No Other Assistance But Told Us To File A Complaint.. He Told Us That The Website Was Wrong But Could Not Show Us Where We Could Find The Policy Definition For Disabled Vehicles.we Have Been Long Time Aaa Members For Greater Than 15 Years And Find This Very Appalling. I Am Grateful That We Could Get To Our Family ,otherwise Aaa Would Have Abandoned Them...false Advertisement Is Against The Law And Aaa Should Be Held Accountable...

Posted by Ohplease


It was in late December when I called AAA because of a flat tire. I waited over 2 hours for a driver to come out. Once the driver came out, he quickly changed my tire. He took the flat tire and threw it in my truck. I heard a snap. I immediately confronted the driver on what I witnessed. I asked him if he broke the board in the back of my trunk. He proceeded to tell me the purpose of the piece. I explained, that was not my question. He then told me no. After the New Years, and after I saved enough money to purchase a new spare, my mechanic bought to my attention, what I had known that night. The contract driver broke the board in my car. Now, it is the beginning of May, five months after my initial complaint about the part destroyed by the driver. I recently received a letter marked May 2, 2011 stating that my claim has been closed. After repeated calls and complaint to the company bout my frustration regarding this unresolved issue. They closed my case? I am the one, not AAA who initiated any time for the driver to come out to fix this issue. I conceded that because of my shift work, there is an obvious conflict scheduling a time for this issue to be resolved. Repeatedly, I asked for a set day. The answer I received was of the company repair driver would place a call out to me after 10:00 am. Several, times this call never happened, and serval times I had to initiate a call asking about the driver's whereabouts. I took this matter over the claims adjusters, head and spoke only once to her boss. I made repeated calls to him and left messages, but I never ever received calls back. Now, here I am, five months later, with an unresolved issue and filled with disgust and frustration due to this company. I called the national number in order to place a complaint with the company, about my local AAA office on May 2,2013. May 2,2013, was the day the driver was supposed to come out to fix the broken board. Instead, I had to call the local office at 12:30 and inquire where he was. The driver, finally called me after 2:00 pm , while I went out to pick up lunch. I promptly, returned his call and , yes, I received no call back. This day i wasn't due to work until 3:00. Perhaps, I didn't mention that in March when I was doing a weeks long day shift, I was told the driver could fix the part while I was at work? Yes, I was told that the driver would come, the following day ( a Wednesday) to my job to take care of the matter. The driver never came, nor did he call to reschedule. Now, it's May and I have received a letter about my case being closed.

Please advise,

Posted by HOT AND MAD


I Used Aaa A Month Ago, My Car Broke Down Around 8:30pm, Called Aaa To Pick Me They Never Showed Up, Called 4 Times And Spoke To A Manager They Never Called To See If I Got Home Safely, All Said They Never Showed Up, I Called Back The Next Morning, And Made A Complaint Until This Day They Have Not Called Me Back, They Left Me In A Strip Club Parking Lot.... I Am Still Very Upset....

Posted by Pessimist


Terrible, terrible, terrible motorcycle policy. Motorcycle assistance sold in Florida, Georgia and parts of Tennessee is accepted nowhere else in the country! You're on your own if you need help. AAA says that if you send them the invoices that result from the problem they will "consider" repaying you. The corporate explanation is that all AAA state chapters are independently owned and free to make their own decisions. So they apparently choose NOT to honor motorcycle coverage. I thought AAA was a nationwide outfit, but it is not! Goodbye AAA. Hello Allstate.

Posted by EAH


Greenville, South Carolina
My car had rolled into a retention Pond and the scheduled recovery time was scheduled for 4.5 hours later. They told me I could have another company come out and I would have to pay the bill and submit for reimbursement. They would not even call another company for me. WHAT CUSTOMER SERVICE.

Posted by miltonlane


Hey folks,

Does anyone have any of the corporate folks E-mail address? I am having a lot of problems getting through to the "Customer Service" folks.

I figure I am sort of an instigator and if I can't get anything out of the canned answers from customer service then I will take it to the top.

Have a great one folks.

Milt

Posted by Mare


My accident was on October 26th, 2012. Today is March 6th 2013 and I still don't have me car. It is now getting a "Safety Check" at the dealership, because the shop they sent me to (even when I requested it go to the AAA approved Dealership shop) didn't know what he was doing and complained to me about the make and model of my car being a "B--ch" to repair! For 5 months, I've been making payments on this car and insurance premiums as well, while it was sitting in a shop "waiting for parts"(That a dealership would have had!) They are now telling me that I still have to pay the shop my $500.00 deductable!!!! Also, the office I was working with, seemed more friendly with the shop owner telling him about my complaints, when I specifically asked them to keep confidential.

Posted by Anonymous


I live in Long Beach, CA. I recently had a faulty battery in the jeep that I purchased. I called AAA and they came and replaced it for me. Joe Morris was who replaced mine. He was very friendly, knowledgeable, and professional. I would recommend AAA to anyone. I have never had anything other than outstanding performance from them. People like Joe deserve a raise in my opinion.

Posted by grannylinda


All I can say is don't waste your money on their membership. We have now been burnt 3 times by AAA.

Posted by Anonymous


On Friday night (2/8/13) I had a horrible encounter with AAA. I had a sudden flat tire that occurred (luckily following my exit off a the 495 Beltway). I saw my tire light come on and questioned what could be happening. My Nissan Rogue had just been in the dealership the day before. It wasn't until I was about to pull into a Costco gas station that I felt my vehicle tilt to the right and heard that awful noice of the weight of the car falling to the rim. I immediately called AAA+ It was extremely cold and windy (the beginning winds of the northeaster storm) - low on gas, but kept my car running for heat. AAA informed me after a wait on the phone that my card was being rejected. I was shocked - I have been a member for more than 35+ years. What I learned was that AAA had gone into my account as I had approved for a payment in October 2012. It was during that time that my USAA Mastercard had been compromised and a new card was reissued to me within 24hours. I had no correspondence from AAA or calls informing me of the issue with payment. So I was completely shocked when I placed the emergency call for help. I have renewed my membership only because of the situation that night - I was very tired, cold and hungry - I had an extremely long week of late nights at the office. I plan NOT to renew my membership following this event. I think it was very poor handling of a long-time member. I found it interesting that I had numerous calls regarding re-enrolling earlier in the year, however, no acknowledgements of the inability to charge my bank account. If I had been notified properly this could have been handled immediately. Thank goodness for the AAA technician who was very kind and considerate about my well-being having to wait in the extreme conditions of that night. There were (2) Costco gas station attendants who were constantly checking on me as well. These 3 gentlemen reassured me that there are people that do CARE.

AAA Corporate - you need to enhance your Customer Service or you may find that you will lose even more long-time customers. I did not know that my USSA insurance will provide me the same coverage for a very small fraction of the cost that I am have been charged by AAA. I will be adding that to my policy following the last day of my membership with AAA!

Posted by Angie


Highly disappointed with the service today over the phone from the Waterford,CT office. Not only was the agent rude with the response to the question I asked of simply obtaining directions to the W.Hartford office, but the tone set me off completely. I then spoke with the agents supervisor who made me feel as if it were my fault for the incident. I am just in awe at the service provided from their office staff. Yes I admit using profanity at the end of the conversation with the agent because I was truly pissed at the way she could brush off the fact of explaining to her I was not happy and if she could maybe use another method in assisting her customers. She continued to talk over me saying "uh huh," "yeah..." Unbelievable... And no apology from her part at all. Although her supervisor insisted she had (never) received a complaint about the agent, there was no reason that I deserved the treatment I received from both employees today. I cannot believe that her supervisor made it seem as if it were my fault. The only F-bomb used was at the end of the agent brushing me off as if she did not care... Really...?! Appalled!!

Posted by tdeak


I hereby nominate AAA as worst company in the United States. Not only was i left stranded tonight b/c my car broke down but after waiting two hours for the tow truck to arrive I was told they would not tow it without a release from Sears because it happened to be sitting in the parking lot of a local shopping mall near a Sears Automotive Center. I explained to everyone--dispatch supervisor, his manager, AAA call center employee, his supervisor, etc.--that Sears didn't do any work on the car so I had no paperwork to give them. By the time they arrived 2 hours after my call, Sears was closed so no way they could verify. Now I'm told I have to wait until Sears opens in the morning so they can verify with Sears that they didn't do any work to the car which means to add insult to injury I have to now miss time from work. I pay $110/year for AAA Roadside Assistance and the first time I call them in a year they refuse service. Needless to say I will be cancelling my membership as soon as I get my car towed not to mention filing a complaint with the Better Business Bureau, Attorney General's office, etc and if my car is stolen or vandalized AAA will be held responsible. TAKE YOUR BUSINESS ELSEWHERE--AAA IS THE WORST!

Posted by Buck


Once again I am disappointed in AAA service. I have a F250 crew cab with a dog box on it. It is a big truck. I have broken down and need a tow 3 times, and each time I have told the AAA operator that I need a LARGE flatbed. And each time, they send a small flatbed. It happened again this morning. The worst service I had was when I had my truck and a trailer with 6 dogs on it and I asked the operator to make sure that the flatbed had the ability to tow the trailer. She said she couldn't be sure of it????? There was no way I was going to let any of the 13 dogs out of my sight. How about if she had answered, "I will do the best I can"! People broken down on the highway need to feel like they are being helped.

When AAA called this morning to make sure I had been towed, I explained to the operator that AAA has a communication/procedure issue, she was apologetic and polite. I told her it wasn't her fault, but that somewhere in their procedures there is a breakdown in communication of the broken down drivers needs and that she should bring it up to her boss or bosses boss.

The other complaint I have is that when you call for roadside assitance, you should be able to quickly get a person. This morning I had to go thru 3 menus before I got a human.

I have lodged these complaints before, nothing will happen. Time to find a replacedment for AAA

Posted by IceKter


To the person belly aching about her son in law working Christmas Eve, I'd think she should be grateful he has a job at all. I work every Christmas Eve and most Christmas days. She needs to reflect back on life and what it really means to be alive and healthy and happy.

Posted by Anonymous


My son-in-law works for AAA and I couldn't believe it when he said that he HAS to work on Christmas Eve. Does "Bah Humbug" ring a bell to you AAA? What an absolutely sad thing to do to make your employees work on Christmas Eve, which is "mandatory". You sure put a lot of families in a situation where they had to cancel their visit to their family out-of-town since you require employees to work which limits their traveling time to almost nothing. I can only imagine how many of your employees, their friends and family feel about AAA now. Their travel time could have started on Saturday and they would then have, Saturday, Sunday, Monday and Tuesday. What a shameful thing and absolutely wrong policy you are enforcing this year.
I have AAA auto (2), home and an umbrella policy. Almost wants me want to cancel all of them.

Posted by Courteney


On July 28 I had a flat tire in Myrtle Beach. I called AAA and a tow truck came from DeFalco's garage and changed my tire on a 1998 Chrysler Town and Country van at about 9 pm. Sunday July 30 we loaded the van and started to head back to Cincinnati, OH. We began driving and when we reach North Carolina the car had a thumping noise and shacking slightly we stopped and looked at the car and tires. We did not notice anything so we continued driving. As we headed into the mountains the car began to get worse and I had to drop my speed to no more than 30 mph and the car was shaking so bad and the rear end would sway to the left when we went around bends and swerve into the other lane.

I took the first exist once the car began driving really bad. As I pulled into the abandoned truck stop my car swayed so bad I could barely steer and scraped the front tire along curb. I then called AAA in Tennessee and we had to be towed and then stay in a hotel. The car was towed to a garage in Newport TN and repaired so we could drive home on the 30th. the repair shop in Tennessee stated that the cause of the tire is because the lug nuts were not tightened.

I have tried to work with Sean Remp at DeFalco's garage in myrtle beach and he has been rude and now he is not returning my calls at all. I provided them with pictures, receipts and estimates. DeFalco's has since provided AAA with a falsified document that when I signed it did not state the information it does noe 2 months later.

This whole matter was a nightmare. The DeFalco repair shop lied and are frauds, AAA in SC are useless and I am out 1000.00 in repairs a terified Autistic son that when we get in the car says mom are we going to be safe and Noone in AAA willing to stand up to the tow company that changed my tire with a fullsize tire spare but didnot tighten lug nuts.

I would not use AAA ever again if my life depended on it and I am telling all my friends not to use them.

Unprofessional and do not stand behind their word.


I am thankful that we were not injured, it was very dangerous and scary situation.

Courteney 11-19-12

Posted by PAPA


I purchased 6 members about one year ago . I Robert Stenzel took a trip from Ca. to Fl. in my 2004 cadillac D.T.S. While traveling through Texas on interstate 10 east mile marker 706 near Columbus Tx. I had a breakdown, so i called AAA gave them all my info. Type of car yr. make and model,the dispatcher gave me a service order # 6434 . About one hour later a regular pick-up tow truck showed up . The first thing i told the driver is that my car has never been on anything but a flatbed . he assured me it would be ok( in the hour waiting i had already found a repair shop about 13 to 15 miles west of were i broke down they agreed to look at it)the driver proceeded to hook up my car he was a young man told me he would get me there no problem, but did not know my car was a front wheel drive once i convinced him it was, he hooked up my front wheels and lifted it up.I had to ask him to be careful not to scrape my mufflers once again told me not to worry .When we arrived at the repair shop he needed my help to back my car into the spot where the repair shop asked him to put it , he told me he did not have much experiance backing up ? When my car was fixed (it was the tensioner pulley )they picked me up from the hotel,i paid the bill and was on my way , about half a mile from the shop my service suspension light came on and a warning do not drive over 90 miles an hour , i turned around went back to shop went inside told them about the light . they came out to look the light did not come on they said my computer was probably resetting it self . so i went on my way to Florida. The light went on and off 3 or 4 times . When i arrived at my sons house his birthday was the next day.! a couple of days later i took my car in to mienike auto care in Spring Hill Fl. for a regular oil change (before i left TO FLORIDA i had a diagnostics test done they replaced my radiator belts so i would have a safe trip!1500.00 $ )they did a diagnostics test free when they saw the service suspension light on. the results of the test was my rear struts were ruined . I told the manager about the breakdown and the tow, he told me that any car with air ride suspension should only be towed on a flatbed tow truck.So to make a long story short , about 34days 15 to 20 phone calls and 3 complaints later to AAA, I had to file a claim through my insurance took them 6 days to fix my car so i could get home safely. I just cannot understand why this matter was not handled by AAA they sent me the tow truck AAA approved.This is why i purchased 6 of my family members roadside assistance.
P.S. Andys Wreckers in Texas has a rude and unprofessional owner !!! you cannot refuse to give your insurance information when you have damaged a customers vehicle. This is not over .
P.S. I have left 5 messages to Jessica at corpoate not one reply ????

Posted by TOOKIEE


I CALLED AAA TO HAVE A JUMP FOR MY BATTERY DOWN HERE IN MIAMI, THE TECHNICIAN STATED THE BATTERY WAS VERY LOW. THIS WAS HIS THIRD TIME COMING OUT IN REFERENCE TO THIS MATTER. I HAD CHARGED THE BATTERY MOTHS BEFORE AS ADVISED. THE BATTERY IS DYEING HELLO. THE TECHNICIAN, IN WHICH HE TOLD ME HIS NAME WAS TANGO REFUSED TO REPLACE MY BATTERY. WHAT A WASTE. DO AAA USUALLY HIRE STRIPPERS!

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