AARP Corporate Office

AARP corporate office headquarters location, phone number, address and feedback

Please find details for the AARP corporate office below. We do our best to keep this information current, but if you are aware of any updates to the AARP corporate office headquarters information we have, please feel free to submit an update.


Corporate Office Address:
AARP
605 E Street NW
Washington, DC 20049
United States
Phone: 202-434-7700
Fax: 202-434-7710

AARP Corporate Office Comments

Posted by tedj526


I tried to AARP to help my 89 year old mom to try and get a better rate. Firstly, I just called AARP healthcare insurance to try and help my mom and the amount she pays every month (over $340). I was connected to someone I couldn't understand outside the US. I asked to speak with someone in the US that speaks English as their first language. It is disgusting that calls are sent to other countries. Now I am on hold. Finally got through absolutely no help. If she try's to lower her costs, she would have to reenroll in a new plan which could be tripled (the cost) since her current plan is no longer available. She was grandfathered in that plan. She started in 2007. She also pays additionally for dental which good dentists don't take in our area. Frustrated and disgusted.

Posted by Anonymous


I have been an aarp customer for several years. I am going to cancel my insurance with Hartford. I had to process a claim and I got the worst customer service.

Posted by EMS


I can believe the level of disrespect that comes from AARP membership service and number of lies. It is so sad that people pay into this service and how the service from membership is negative with answering questions. I had an issue that is now going into the 2nd month, no reply to emails, escalations about let see number #6. And now the supervisors refuse to speak to you when you call. WOW!!!!!, tell me can I rate Membership Services for AARP at a -10.

Posted by Anonymous


I have been trying to join senior part time work program. Because of Jackie Phillips the Director that runs the Las Vegas and her personal bad attitude she has made a determination that I was not eligible for the program. Jackie goes against everything that AARP stands for as it relates to discrimination in the work force. So0 disappointed in AARP. I'm sure the corporate office do not know how these offices are been ran.

Posted by Pat


My complaint is about how AON, AARP and Optimum One communicate with each or lack of communication. Also, Nordian who handles Medicare. There is no service given to retirees. I am a retired AT@T employee who has had their benefit package changed. AON, AARP, Optimum and Medicare do not talk to one another and all we get on the bottom is the run around. Our claims are not processed in a timely manner. The left hand does not know what the right hand is doing. AON will not refund lump payments without a form being filled out even though AARP has received their money. Each entity blames it on the other company. Than we get call center people who would rather fight with you and tell you are wrong than trying to see your point.

Seniors we need to start pushing back. All these people managing our benefits and our benefits are being taken away.

Posted by Anonymous


It took 3 days and 45 minutes of phone work to renew my AARP Membership. I kept being told that the computer was down. Over the course of 3 days, I kept calling back, and I was told the same thing. I finally called the Washington DC office, and I was able to renew my membership. I am very disappointed with the process of renewal. I hope my credit card information will be kept confidential.
My time is money. What can you do for me?

Posted by Fungrammy


This is the first company I have come across that hides their corporate phone so you cannot contact the president or anyone under her. 6 calls one day 9 calls the next still can't get the right department.

Posted by dis(freakin)satisfied


sadly, i join the legions of members dissatisfied with AARP. i joined soon as i was eligible & this past year has proven anticlimactic. was only able to use the dunkin' donuts freebie once (DD says i'm no longer eligible for freebie), constantly receive unsolicited "junk" mail at my residence (not my registered mailing address) & am unable to fix any of it through customer svc. i've tried to be removed from AARP/The Hartford mailings & was told it'd take three months. do U know how many mailings i'll receive in three months... oodles. plus, i bet AARP will sell my address to third-party solicitors [yippee]. AARP does not aid their members or seniors & acts like an uncaring corporation only interested in collecting dues. i was warned by older friends that AARP was bad news, but chose not listen... shame on me. i will "not" be renewing my membership!

Posted by forecaller


I Cannot Believe That The Management Of Aarp Could Sit Still For The Way
The President Completely Ignored "seniors" In His Speech Last Night.
Not Once Did He Mention The Word Or Those Seniors Who Supported And
Built America Long Before He Came Along. You Should Be Angry And Fight
For Us And Have Every Member Of Aarp Fight Back And Object To His Dictatorial
Way Of Running This Country. He Has A Give-away Program For Everyone
But Seniors, The People You Are Supposed To Represent?

Are You Just A Money Making Marketing Organization Or Do You Really
Represent Or Even Care About The Senior Population Of America?
I Am Completely Disillusioned With You And Aarp's Lack Of Support For
Those You Supposedly Represent.

Posted by Veron


AARP is a fraudulent company they had the nerve to add drug insurance to their system and billing me without my knowledge and AM being charged monthly this will not fly. It is very difficult to get any telephone numbers for corporate headquarters I did just looking online. I Have filed a complaint through medicare Against AARP.

Posted by attaingsare


United Healthcare Supplement.
Do anyone realize that United Healthcare is automatically denying Testim and / or Androgel for seniors? It seems ironic that the commercials show couples being active and having fun when this company is trying to significantly limit and deny seniors access to this medication. Let's face it, men may have a testosterone decrease in later live as Seniors. It simply isn't just for libido. Other factors include significant fatigue, sweats, and mental confusion.

United Healthcare guideline now insist that men using a testosterone gel stop using the gel for 2 wks, have 2 lab test one week apart and "prove" to them that the testosterone is necessary. Problems with stopping testosterone supplement include mood swings, panic attacks, nausea, sweating and may include severe depression, as well as the permanent inability to naturally produce testosterone. Would you want your significant other to have to go through this and possibly incur permanent physical damage?

My husband and I will not be using United Healthcare as a supplemental insurance not just for this reason but due to the possibility that they will arbitrarily decide to remove other medications that we depend upon. We can't afford to gamble with that possibility.

Thought that AARP was a voice for seniors when ours alone can't be heard. I write this in the hopes that others will benefit from this information.

Posted by Anonymous


I will NOT be renewing my membership in aarp due to the fact that you are once again telling people who to vot for, and once again you push the democrat ticket, you have some nerve. so PLEASrE keep your membership and your
opinion, look at where it's taken us OBAMA , PELOSI ,REID
and all the rest of your liberal democrats. thanks for
NOTHING !!!

Posted by FRANK AVILES


09/17/14

Dear Gentle People (so I Thought)at Aarp. Having Lost My Last And Only Son When He Was 46 Years Old, And My Wife And I Having To Struggle With His Departure And Our Own Health Problems I Still Responded To Aarp Solicitation Of Our Membership Dues. Not When The Request To Update My Membership Dues, But Like Everything Else As Of Late Our Aarp Membership Dues Were The Last Thing In Our Mine.

However,when The "light Bulb" Lid-up In My Mine Regarding My Membership Dues I Sent Them. Yet, I Continue To Receive Notices Fromm Aarp Long Beach, California Office Regarding Our Membership Dues. Over And Over Again I Continue To Recieve Notices. When Are The Going To Stop.

In Response I Even Sent Them A Copy Of My Bank Statement Reflecting Payment Made And Paid. Yet, They Continue To Send Me Reminder Statements Over And Over Again.

I Never Thought That Aarp Was Just Another Collection Agency, Never.

I Am Therefore Respectfully Requesting That Your Offices Intervene And Have Your Long Beach California Offices Stop Sending Me Notices. They Are Very Annoying, And With My Present Problems, And A Victim Of Dysfunctional Heart Failure, I Truly Don't Believe That My Request Is In Appropriate. Please,please, Please Help.

Respectfully

Frank Aviles, Ma
9485 True Ave.
Downey, Ca. 90240

Retired Law Enforcement Officer/agent From Two Different Law Enforcement Agencies
Two Tour U.s. Army Viet Nam Era Veteran

Posted by Anonymous


I have been trying to get a correct card from AARP for over a year. I renewed for 3 years but received a card for one year. I have called at least 5 times to ask to get this corrected and hopefully get a card to reflect the subscription term. Each time they apologize and say they will correct it but it never happens. I stopped trying.

Posted by Clay


For over a year I have been trying to get my AARP card. Still have not received it. It keeps going to Florida and I live in Tx.I think this is very wrong. There employees can't seem to get my card time.

Posted by Antonia


Please warn seniors not to order from Russell Stover/ Witman's candy. They never sent my order n kept my money I 60 years old waited by the door for six days. I called and a message was left it was delivered never got the candy never got my money. I hurt and the lady was mean

Posted by Sidney


Earlier this week I called United Health Care Insurance regarding a request for information on my 2013 insurance premiums for tax purposes. This was my third call regarding this matter. I was told each time I would receive the information within ten days. The two previous occasions I received no such information. I was trying to explain this to the representative but she would interrupt me before I could finish a sentence. Her attitude was less than helpful. I finally asked to speak to a supervisor. She replied that at that time of day the supervisors had gone home. She informed me that someone would get back to me within 48 hours. That never happened. I called today and finally did talk to someone, however I was given the old" thank you for your call and I will pass along your concerns" reply. Less than satisfying. We, your customers are human beings and want to be treated as such. Being patronized is something I find very distasteful. When shopping for insurance in the next year or so I will consider this experience. Regards. SB.

Posted by Anonymous


Never in my 50 years have I been more disappointed in a company. I called to join today, and when I was asking about the different products and costs, the 5 people I spoke with, just transferred me around and around, and EVEN WHEN I CALLED CORPORATE, they couldn't help me. This is not a company I choose to do business with. The clincher was when I was transferred to INDIA!

Posted by Kate R.


I have to add a comment concerning United Health Care and not receiving assistance from "Customer Service"--being put on hold for a long time, being passed on to several people and finally being told out-right lies about who is responsible (blaming the FDA and Medicare, for example). A letter is in the mail to United Health Care and AARP. I wonder if I will even get a response from either?

Posted by ppatticannon


I am caregiver to an 83 year old gentleman who is legally blind in one eye. Why can't AARP do what Reader's Digest has done and do their magazine with large print for the people who do have a hard time reading normal print?

Posted by INQUTELATINA


I just wanted to inform the folk at AARP Corporate Headquarters especially since your name is also involved in this. United Health Care Insurance has caused me & my mom nothing but HEADACHES!! I've been trying to get my mother a supplement insurance for her prescriptions before it expires. The only thing that United Health Care Insurance has shown me is that these folks are INCOMPETENT!!! First, they put you on "Hold & play the game of PASSING YOU TO ANOTHER DEPARTMENT". Second, nobody knows anything. Third, even after the fact of you constantly repeating yourself & assuming these morons of representatives have all the facts they still manage to screw you up. One time I called them they had me on the phone for an hour and I spoke to 7 different people and all I wanted to do was make a correction on the error that some Hispanic representative did when he took the application over the phone and then confirm everything. Then we heard nothing so after the holidays I called to check on the status and was told the application was denied because we never sent back our response. Well first of all, we DIDN'T RECEIVE ANYTHING !! So, how can they deny something when we never received anything. This was the last time I called & I will never have any type of business with United Health Care and I will be filing a complaint with the following agencies: BBB, Attorney General Office & also a formal letter with you. There is no reason for the inconvenience they put us through. Wish I can say thank you but I can't.

Posted by Wanda


My comment is in regards to the games. I get info on other matters as I am and have been a member for over 20 years since I am 71 years old. You say, I have a voice. Well I need to use it. I do enjoy playing the eggz game and Mahiongg Toy and they usually set on the lower bar where I can play anytime and quickly. Today I got a big surprise and I do not like it. I do not like an ad smacking me straigt in the face. It is hard to figure out the matching parts now as they are weird symbols.Having the ads pop up all around is bad enough but I know you get money but please anyone as old as I am already have their eye doctors!!The toys are much easier to play and pick out. After all you all are working for an older group of people. Appreciate your help. Thank you. Wanda

Posted by jfrede3382


I would highly recommend AARP (Mr. Rand) get his act together because I have been trying to assist my wife's dad with an investigation of a complaint against "Hunter Hollow" inand AARP is involved and I have sent 3rd party authorization to AARP 4 different times and each time their office out of California keeps sending me another authorization to send back to them. It is very evident either AARP is giving me the red tape shuffle or "the right hand evidently doesn't know what the left hand is doing. Also the big "hassle" of getting my wife's dad medical bills paid is another bucket of worms, not until I wrote and fax a letter to Acting director of CMS did any thing get done. A typical "RED TAPE SHUFFLE" that nobody really gives or cares as long as Mr. Rand collects his "Yearly" dues, which I don't see his hand quivering when he takes the check. So therefore based on the previous experience that her dad has had with "AARP" he is not renewing when the "AARP" statement comes out. You can tell Mr. Rand to check fax number for a letter that will be fax to him this evening. If we have to go the congressional route to get this straightened out we will, which I am sure Mr. Rand will be less impress by. You may contact me via email if you so desire. Regardless the case isn't going away until a full investigation of Hunter Hollow is complete.

Posted by Duncan's Human


Dear Sir/Madam



I am writing this for Duncan Wolthuis who has now received two (2) invitations by you to join your organization for $16.00. This I understand includes:



12 Membership in AARP

12 month membership for his spouse or partner, Travel tips, home & garden advice, recipes, lifestyle calculators, and more listed on the AARP website, Access to exclusive products: health insurance, dental coverage, eye care,pharmacy, Resources for health care, consumer protection, and caring for his family, Access to discounts on hotels, car rentals cruses, home security, cell phone service and more, Representation in Washington and all 50 states. Fighting age discrimination, protecting pension rights, Social Security, Medicare.



Is this correct? I ask because I am pushing 60 hard yet have never been invited to join your organization. Forgive me I digress.



I have researched on the Internet and found that you have recently updated and improved your membership sales department. (You may want to "tweak" this department a bit) You are now able to reach out to more of the maturing population and increase your bottom line yet represent and save your members substantial money. Correct? This is wonderful considering the economy being what it is.



One is not required to be 50 to join? That may explain one of my questions concerning your marketing strategy. Duncan Wolthuis is not 50. He is really not expected to reach 50 years of age. He is however interested in the mini day bag you have offered him free of charge for joining. I believe, and I speak for him here, he would enjoy knowing his snacks are secure and close by. As I stated earlier, this is the second invitation you have extended to Duncan and you now have his attention. Snacks and such are important to him. Duncan has no real income. He falls in your low income bracket. The poor thing has no knowledge of working for money. He has no idea what money is. He has spent his entire life having someone care for him and handle medical, food, clothing, and all needs for him.



You may send him the little bag, free of course, but I do suggest you remove him from your mailing list, you see, Duncan Wolthuis is an equine. Yes equine, as in horse.



Sincerely



S Wolthuis (Not an equine)



P.S. He did receive an e-mail explaining how mail lists are made and promised to be removed from the list,(no bag for him) and the letter closed asking if he would like to donate to the tornado fund or purchase insurance.Yesterday August 26 he received yet another invitation. Should he send his own personal payment for the "treat" bag. He is still unable to sign up.

Posted by Anonymous


I have been on the phone for 1 1/2 hours trying to get my meds Insurance on direct withdrawal how do I do that. The first part was taken care of but they make one go to another department but all are you & United Healthcare I think it is time for AARP that I got my med. insurance through to make it so I do not have to be on for an hour and half. Then I call AARP and it was in Texas thank goodness it is an 800 number no cost to me they hang up when they hear how long I have been on with the AARP Medical Insurance for me to make payments. What is wrong with America some c/s reps should not be reps or get training. I was that when I worked for a telephone company boy were they strict. How do I get to make the withdrawals each month. I am with AARP for 27 yrs

Posted by nfry


I have tried for several years to get off your junk mail list with no luck. I called on numerous occasions again NO LUCK. I have no interest in anything your company has to offer, way too expensive and I question your honesty from the beginning. I will contact the corporate office and the news media to get off your annoying junk mail list.

Posted by bruce


I have asked to be removed and talked to a person from aarp and I am still getting crap in the mail. I want to take action because I am being targeted and this has to stop I will expect a phone call

Posted by Ilse herrman


Twice this year I received Renewal Notices, both brought TWO USELESS plastic cards which will be replaced with the valid date when I renew. I am ONE person (one name in the address) so why you send two cards? I already received FOUR useless cards. If I renew you will send more with a valid thru date which will make six cards... I think that you are wasting money but what really upsets me is that you are also creating so much unnecessary plastic that destroys the environment.
I have complained last year but it seems nobody cared.
It is the same thing when we call to complaint about health Care abuses, nobody listens to us on your side, even thou you ask us to complain.
Your articles sound phony to me now. You really don't care for anything.
Yours truly

Posted by Anonymous


I have been trying to access my claim information site for my health account and can not access it. This has been going on for about 3 weeks. I have been told it will get fixed but it seems like it does not happen. Please get it fixed.

Posted by kkaliski1946


lost of money. Sent in a check for my new membership. on March 03.2013. Its now March 20,2013. When i had called they tell me they had never received my check. I had checked my banking statment, long and behold there the check was cashed. When I had called the agent i spoke to she was arrogant had no respect. After reading all these complaints and mine being another one. All of us can not be lieing about this company. Stay away'''''

Posted by Hal from Indep. Mo


I had carried AARP automotive insurance for approximately
16 years with no claims. I had a small fender bender and I received a letter from hartford that due to my good driving record I woild not be charged for the accident and therefore no increase in my coverage. The next day I received my renewal papers and foung it had increased by $300.00. When I called Hartford about the increase I was informed that the increase was because I had gotten a year older, not because of the accident. I dropped them like a hot potato and went with another company saving almost a $1000.00 per year. Now AARP wants me to renew my membrship. I don't think so

Posted by Anonymous


Tried to sign up for AARP United Health Care RX plan and was deigned for Jan. 1,2013, reapplied and was accepted for plan to start Feb. 1, 2013. Sent a check, 1/28/2013 for $41.40 for the monthly premium. In Feb. received another letter stating coverage was as Jan. 1, 2013 and premium would be $66.00. I called and told them that my plan was paid for Feb. as I had already paid for my prescriptions for Jan. out of my own pocket as they deigned me starting the plan in Jan. At this time I was told that I owed $90 some odd dollars. For Jan. & Feb. I DID NOT GET accepted until Feb. per letter dated 1-19-2013.
Know that you are paid by United Health Care to have AARP on their insurance cards. Thought you should know, they are giving your company a bad name. I have all the documentation that I would like to send to you or a gov. agency that oversees these matters.

Posted by JanJarm


This is the 2nd page of my message. The first page disappeared from the screen & I hope it was received

Ms. Trippe spoke in a very nasty condescending manner--as though she was scolding a child and refused my admission to class.

I'd wage that she used to be a teacher of young children. Ms. Trippe needs to take some classes in basic manners & people management.

It would have been so easy to say what she had to say in a polite & respectful manner.

Please take appropiate action. I plan to ask for a refund.

Janjarm

Posted by [email protected]


After many years I dropped AARP because when I needed help with a dead battery a few years ago, they could not help me. I called and was keep on my cell phone for almost 2 hours in 90 degree weather. I paid for many years and never needed help..when I did need help none was available. Please stop mailings to me. Virginia Barthelmess

Posted by [email protected]


just hope you are not in trouble and have NY LIFE insurance coverage sponsored by AARP . despite the fact we went through a sever storm with "Sandy " We made our life insurance payments from NY LIFE on time . To us it is very important to have life insurance coverage . apparently NY LIFE does not share that sentiment . Firstly they are ,according to members of their premium processing center , having a problem applying customers insurance payments . This is substanciated bt the fact They send their insured letters telling them the following .Your life insurance coverage coverage is no longer in effect ......but ............If you have made a payment disregard this letter .and pigs will fly .Then when you write to the corp "VP for aarp NY life insurance co .Wala ..the payment is applied telling you be happy your life insurance coverage is back in place whopppeeeeeeee!
Unlike other companies to numerous to name you would think you might get a letter ...we here at NY LIFE hope you diidnot suffer any loss due to the super storm ?'Sandy " Please be advised we do care and if we can help .please contact us . Even when you contact them .especially with mail ...NO ONE RESPONDS . BUYERS BE WARE! And one thing more ...The very backbone of organizations AARP sponsers them ......Becareful .........very Careful!

Posted by Anonymous


I had great difficulty dealing with Optum RX. The agent I spoke with was rude and unhelpful. When I asked to speak with a supervisor, I was refused twice, then finally connected with a supervisor (Jennifer #4364) who was more rude and unhelpful than the agent had been. When I called AARP to register a complaint, AARP connected me with United Health Care (doesn't one complain to the parent company that insures one rather than the offending company itself?) At last I called AARP's corporate offices; they had no idea where a subscriber can register a complaint.

That should be corrected. There should be a clear path (a clearly advertised telephone number) to let my insurer know about any problem a subscriber may be having with a subcontracting affiliate.

Posted by Reasonable Man


AARP did not sell retired people or anyone down the river by supporting The Affordable Care Act. It is the single most responsible thing any politician has done in the last twenty years. Do you think a voucher with a cap is the answer? What happens when you hit your limit. Now your up the river with no paddle. Get your own facts instead of listening to Rush Limbaugh.

Posted by SOMETHING2SAY


I AM HORRIFIED WITH THE DETESTABLE WAY I HAVE BEEN LIED TO, MANIPULATED, DECEIVED BY UNITED HEALTH CARE UNDER THE AUSPICES OF AARP. THEY HAVE PUT ME IN A POSITION WHERE I WAS UNINSURED AND UNABLE TO SEE MEDICAL ATTENTION. THE SITUATION IS STILL IN LIMBO AND NOW MY CHANCES OF RECOVERING MY PRIOR INSURANCE ARE GONE AND I HAVE TO GO ON 6 MONTHS PROBABLY AND IF SOMETHING HAPPENS TO ME I AM ROYALLY SCREWED.

Posted by Anonymous


I just read a cooment from a reader of the magazine who stated that AARP has "sold us down the river" for Obamacare. Obviously, this person hasn't looked around lately and seen a perfect example why everyone should have some sort of insurance coverage - namely, one of the unfortunate victims of the Auora, CO. "Batman shooting" is facing at least a million dollars in medicall bills because he didn't have insurance. When these kindsof people don't cover themselves, we the people eventually do. Obviously your teaparty/republican responder only cares about his/herself and not the community. I'll admit, Obama hasn't been quite what I expected, but then I didn't think that there would be so mnay obstructionists to stop moving this country into the 21st Century instead of going back into the 1950's where white men called all the shots (I'm white so don't even go there thinking otherwise)and kept the poor, women and minorities "In Their PLace."

JB Hanson Baltimore

Posted by Anonymous


AARP, noticed your new ads for insurance for seniors. What is the matter with you....don't you think we remember you backing obamacare while we were fighting against it? I have extra insurance but it is not and never will be with AARP and AARP's leaders who sold Americans down the river. Hope you still have some of your kickbacks for backing obama? We are voting him out of office this year and reminding everyone of your stand on obamacare.

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