ADT equipment caused a fire in our home and my sister was almost caught on fire when it happened. We have been fighting with them since December 2023 to cancel the service. They have the audacity to say I'm still in a contract! Excuse me?! We could have lost our live and ADT is worried about money! I will be taking them to court!!
I've had my ADT system for almost 11 years! ADT has horrible service and horrible customer service. I've had many problems with window sensors. They install faulty refurbished equipment. They have lazy technicians. They love to set up virtual appointments! I'm not a technician. This is your faulty equipment! They charge for technicians to come out! I strongly discourage anyone from doing business with ADT!!
I, too, wish I had read these comments before buying ADT security system. The system has given false alarm signals on and off since day one, ADT "customer service " has been AWFUL. We have spent hours and hours on the phone, with the final straw today, a call with 7transfers over nearly 2 hours. Now they won't even let us cancel our service because have a contract.
Dear ADT I have been a customer for a while now last year in April maybe May I upgraded my system with One camera in the house and a doorbell camera in which I love but I'm having a problem with the alarm keep going off it's saying something is wrong with the back door and one of the windows I called ADT and January maybe February spoke with a technician they supposed to help solve the problem it did not I called today which is Saturday April 9th I called at 11:00 a.m. and I called at 1:30 p.m. problem still not solved so I asked the young lady if she could send somebody out here she scheduled something for Tuesday 4-12-2022. But she also said that will be $130 fee for them to come out but why would you guys charge me $130 when the alarm is not working properly and I had it only one year and it's been going going on and off with the same problem she's December 2021 they couldn't fix the problem on the phone but they want to send somebody out here and charge me $130 I don't think it's right that I will have to pay another fee since I had this system installed for $6 to $700 I don't think it's fair that you would charge me$130 to come out here and fix your equipment but it's going to have to be done in order for the alarm to work properly. Yours truly are unhappy customer.
I am seeking a new security system due to delays in getting my security system repaired so that I would not get false alarm fines from our local police department. As a result, I did get a $100 fine and won't get reimbursed by ADT until I've gotten receipts from the police department that I've paid my fine then sent a letter outlining why i deserve a reimbursement although ADT has records if my requests as we as my expressing concern about getting fined. It makes no difference to them
that I'm 83 yrs old and will have to leave home to get the paperwork copied since my laptop and printer are down.
Wish I would have read all of these comments before going with ADT! They have the worst customer service I have ever dealt with, ever... Their sales reps lie, and make false promises, and once they have you, they ignore your calls, and don't follow through with what they say they will do. For the safety of your family, and your pocket book, go with a different company, any company would probably be better at this point.
A heartless company. My home was broken into and our ADT camera sensed the motion but failed to record the clips of the burglar. After having the system for 2.2 of the 3 years on my contract, I requested to cancel my ADT system with the cancellation fee waived. They refused to do so and asked for a "do over" with their security system...security systems are not the business to be in if you need a do over. They refused to waive the fee even though their system is faulty and they took away my peace of mind; something that can't be restored with any amount of money. I will never use ADT again and will tell all my family and friends to avoid the company at all costs. I hope they're happy with losing a lifetime of business over a $500 cancellation fee.
My family has been loyal, timely paying consumers of ADT service since 2014, as of now I can't count the number of times we've had issues in our current home in MA., most recently we installed service in our brand new home and it has NEVER worked seemlessly, they can look back at the service calls, the final issue was today, we had a regional manager send his personal pick for a technician out twice, both times he failed, the second time he claimed to not be able to connect tot he site and left us with our own fix-it. we now sit here on a Saturday with NO service and no ability to reach anyone until Monday inspite of having an appointment today, imagine that?? disgusting, to say we are unhappy would be the understatemtn of the universe. We will cancel as soon as we reach someone on Moday.
i call ADT on a wednesday they told me someone would come on friday and the guy came friday but i could tell the gguy was not goinig to put the system in he would come up with one thing after another so he was suppose to come back at 6 PM and he did come back but this time he was going up on the cost and when i said ok then he said my debit card was declined so i call my bank they said they had nothing from ADT so i think that was discrimition because i am a black woman and this is Statesviille north caroline on june 19/2020 my name is Janice Gray 131 Rydel Ln. Statesville n.c. 28625 what do you think this kind od thing happens alot ane people need to know about it CPI is not the only company that discriminate on black people it is 2020 and what are you saying i cant afford your system it really dont have to be that way think about it i guess people will start leaving your company two my day was wasted i was not feeling good anyway he could have saved me alot of time if he would have just come out and said it i had things to do but it is coming out about all of the companies
I would like to start by saying ADT customer services and billing dept give very poor service and assistance. I have had problems with automatic withdrawal stopping for no reasons that they can provide over the last year. Than I am sent Bill's for two months. I have called several times to provide the same finacial institution information We were credited two months the last time back in February 2020. This last time I called I again got a two month bill because they did not restart automatic withdrawals at the end of the credited period. I sent a letter in the mail to request service cancellation. I called a day later deciding I should speak with a person due to passed experiences with ADT. I was told the cancellation request would be noted in my account until the letter arrived. I got a two month bill again via email. I called and was told there were cancellation of service on my acct. I asked if I pay one month today for May will you cancel the second month bill for June 2020? I was put on hold several times within 30 minutes telling me they were working with billing reconciliation. Billing finally comes on the line I explained I no longer had a job did not know when or if I would get another job. The person continued to offer different offers that I said I was not interested in and why I wanted to finally be done with ADT if they would work with me. The person kept going on about they had lost their job information that had nothing to do with me. I told them I have double jeopardy I am a senior citizen. Good by! Bottom line ADT you have been replaced good riddance! Never everABRV again.
It is truly regrettable that by 1 pm Monday you will loose a customer and I will loose a trusted friend. I have an appointment on Monday 8-12 to fix our current problem which is fixable, yet tour technicians continue to fail.
I hope this doesn't happen, but when it does. I thank you for the years of service
Miserable/unacceptable performance by the Lafayette, La regional Service Office which is overseen by a Mr Scott Withdrow (Regional MGR) and Mrs Amanda Thibadeaux (Admin Area MGR). I had my system installed over 1yr ago and I have not been able to get ADT out to either resolve the inoperable camera Issue nor de-install the camera's and credit my account. I have made contact with the representatives mentioned above and they seem to be ignoring my emails and phone calls however, my account continues to be drafted for services that I am not receiving. I would like inbfo on how to contact someone at the ADT Corporate Office so that I can get this resolved in an amicable manner.
Miserable performance by the scheduling department as well as the 800 number you need to initially call. Service tech failed to show ... arbitrary reschedule at a date when ADT was told we are not available. Website is nearly useless unless you want to make a payment ... when I found out we had an appointment set for time we are not available could not cancel or reschedule on line. Have spent well over 2 hours trying to undo what should have been accomplished in 15 minutes had ADT kept the appointment.
I am a recent customer with ADT and had a system installed on 10/09/2013, the installer came three hours late and hurriedly installed the system and gave us generic instructions and left stating he would return within three days. I have spoken to Secure Automation about the lack of complete installation and have partial fulfillment of the contract, and was told that they have six months to completely finish the install, yard signs, window stickers, keypad operations. Yeah right, I have NO intentions on paying for a contract violated by the vendor. ADT, your better than this, if not see you...
This company violates all privacy information acts and steals from people!!! The got my information from AT & T, We thought the installation and free products were part of AT & T package. Turns out that is how ADT got my information. Anyway, a representative
showed up at our home, telling my husband that I ordered new security service. I attend school at night, so I usually sleep in. My husband let the guy in, he installed service, the asked for a check for $423. By this time, I'm up, asking questions. Still thinking it was part of AT & T, I paid the amount requested and signed the contract. When AT & T showed up on Wednesday 11/13, this person says the ADT is not part of AT & T.I asked how ADT got my information, he said thought the marketing compamy. I was furious. I immediately called ADT & AT&T and cancelled all services. ADT said I need to fax the cancellation contract. I attempted to fax it, however, my telephone line was turned off. Upon learing the lines would not be reestablished for several days, I went to the local office supply store and faxed the cancellation. I am now being told that ADT did not recieve the cancellation notice in time and they will not allow me to cancel the contract. In addition to the $425 check, ADT also deducted $170 from my checking accout without authorization. They have told my husband in order to release us fromthis contract (after 5 days) it will cost us 75% of a three year agreement. This is absolutely in sane!!!
Ever notice that in all ADT TV commercials the criminal is always white (caucasion). Never hispanic, never black or asian. Always white. Does ADT believe that only white people committ crimes or is this political correctness gone wrong. Is ADT okay with offending white people and afraid of offending others. Enough is enough.
To Whom It May Concern:
I would like to say that I have been recommended to ADT from my cousin who works for you and other people. I thought I was getting an excellent security service and have not been a happy customer so far!! I've had problems with the security service since the installation in March, with my panel box more than 5 times and the door security twice. I understand and know how to follow instructions (per manuel). I've called tech support and spoke with 3 different people in one day to be able to change my code. The box has given me false alert systems after I've added my code. Wth all do respect how many times do I have to go through this berfore my problem is resolved? This will be the 4th time someone has been to my house to prepare my system! I'm not an exspert but I believe my system is faulty! I would appreciate it if you would give me a system that works.
I also would like to add that my bill has gone up from $38.69 to $41.01. I have been with ADT since March and ADT has gone up on me since August, why?
I spoke with Mr. Detriek today from the Corporate Office today who is a very nice Gentleman. He is aware of my concerns and offered a $77.38 credit to my account for my troubles.
I would like to thank you for taking the time to read my comments.
I believe that ADT is an excellent Company and will do the right thing.
Thanks
My husband and I own a rental property at 1Columbus, Ohio, Our current tenant has lived at this address for over 7 years; he has never signed up for ADT service nor does he pay for ADT service.
A prior tenant of 1915 Minnisota Ave. had a contract with ADT over 7 years ago. When she vacated 1915 Minnisota Ave., she cancelled ADT service. Until this week, there has been no indication this ADT cancellation was not completed.
This week, the Columbus Fire department has responded to 3 false fire alarms generated from ADT service for 1915 Minnisota Ave. The fire department has advised there will be a charge if they respond to another ADT false alarm generated for 1915 Minnisota Ave.
My husband called ADT to try to get this issue resolved since neither our current tenant nor we have requested or are paying for ADT service at 1915 Minnisota Ave. After talking with 3 different ADT departments and requesting a supervisor, my husband was advised nothing could be done to cancel service as we did not have a contract with ADT. I called back to talk with a supervisor,Kirk, who advised an order would be placed to send this issue to the Cancellation Dept. to review but this process would take 3 to 5 days. I asked if ADT would be responsible for any Columbus Fire dept. charges resulting from false ADT alarms; he stated, "No, you would."
ADT seemed unconcerned and was not willing to make any effort to expidite a resolution for this problem. I do not understand why ADT could not call Miss Kathy Bricker who is supposedly paying for this service to verify her correct address. Then ADT could cover
Miss Kathy Bricker's address and correctly cancell service at 1915 Minnisota Ave. which is generating false alarms. If Miss Kathy Bricker has been paying ADT service for where she lives, ADT does not have her correct address as she does not reside at 1915 Minnisota Ave. None of the five ADT staff were concerned about our problem nor interested in taking steps to resolve our problem.
ADT should take responsibility for not completing the original cancellation of ADT service at 1915 Minnisota Ave. ADT should expidite cancellation of all unwanted ADT service at 1915 Minnisota Ave. immediately.
If ADT discharges a false alarm for 1915 Minnisota Ave.,I want ADT to pay any charges from Columbus Fire Department.
Finally, ADT owes an apology to us for their utter disregard and lack of concern resulting in tying up over four hours of our time in an attempt of resolution.
My name is Deidra Stephens
I've been an ADT customer for almost 15 years. I called the office lately to inform them that one of my keypads had began to stick and that upon entering my home, I would have to run upstairs to turn my alarm off. I also told them that one of my sensors was not working. Having been with ADT for some time I thought that they would take care of these issues free of charge or at least a reasonable rate. I was wrong.
I have spoken with three representatives from ADT, who've all informed me that in order to fix these problems (keypad,sensor) it would cost on or around three hundred dollars plus, they said because I did not have a protection plan I have to pay for each item seperately. They also stated there would be a service charge, and however long it took the technician to fix the problem I would be charged at every fifteen minute increment.
All I want a system that operates properly without costing me the price of a new system. I Hope there is someone that can help me with this problem. My account number is under my phone number
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