APS Corporate Office

APS corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Arizona Public Service Company
Pinnacle West Capital Corporation
400 North 5th Street
Phoenix, AZ 85004
United States
Phone: 602-250-1000

APS Corporate Office Comments

Posted by Anonymous


I saw your building flashing the lbgq+p colors on the building on 5th street! I find this highly offenses how dare you flash those colors in a time of crisis!! There is enough division and you choose to display the gay ppl who are involved with blm and Antifa who are calling for the death of our police officers! And have damaged property there the millions! Not to say ppl's small business! Oh no that's okay bc why?? You know these groups are Marx's right! Your a piece of crap and you need to be thrown out of Az!!!

Posted by JOHNKOUNTZ


Gentlemen,



I just paid a nominal $73.53 in cash for my electric bill. To do so required my traveling almost 100 miles to the Walmart in Surprise.



The event promoting this interesting trip was your automated billing system which performs a retrospective 12 month scan periodically searching faulty payments which when sensed automatically removes the errant customer from AutoPay and generates a form letter to the affected customer. You know the drill to return to the good graces of APS; payment in cash or certified check or by credit card with an added fee - personal checks are not acceptable.



You control the generation and distribution of an essential and unique commodity which can only be replaced by an individual at great expense in terms of a large motor generator or an extensive solar farm.



Now then, I can hardly wait for the next opportunity to be thrown out of your agency's utility monopoly by a goddamn computer system. Demanding the errant customer travel great distances to pay cash or be charged a fee or, worse yet, to have to pay a fine to return to your good graces is extortion.



May I recommend you review and remedy the idiosyncratic automated billing system's hunt and pounce cheater detection sub-routine. The fix would be a simple test to check for satisfied billings subsequent to the discrepancies.

May I also recommend you designate a representative in Wickenburg to handle to occasional cash tithe your system demands of people not living in beautiful downtown Phoenix and suburbs.



Regards,

Posted by Anonymous


Dear APS Corporate:



Re: APS notices of Sept. 22 and 25 (received by mail on Oct 2), and payment ERRORS starting on July 7, 2017



YOU HAVE A SERIOUS PROBLEM RE KUBRA!



After nearly three months of confusion and incompetence, on both Kubra's and APS's parts, the payments for , have finally been corrected, per a phone conversation with Customer Care on Sept. 29 (?)...despite my repeated communications by phone and emails throughout this period to explain these errors. Kubra never responded--period, no corrections, no appologies. The balance owed of nearly $300 for July through October--taken all at once, as I feared it would be, and an inconvenience to me, the victim here--was FINALLY paid by EFT from my bank account on Oct. 12 (as it has ALWAYS been done for over six years, not by credit card nor by Kubra, of which I have never even been a client!). Facts ignored by Credit in accepting the July 7 payment of $4,188.17--enough to pay my charges for at least four years in the future!!! Although I did explain this to APS Customer Service, I was told by email that I would have to contact Kubra for correction--indeed, I was offered the choice of receiving a check from APS for this overage! Truly unbelievable. I was tempted, however I am not a thief but a retired law enforcement agent.



I am writing, not simply to rag about this avoidable problem and its protracted solution, but to be a peacemaker and offer a means to avoid any such time-wasting occurrence in future. I have been an APS customer for many decades and want to see such situations not happen to others, some of whom might have reacted with far more stress than I, let alone being the victim of a dilenquent-disconnection (letter of Sept. 22) done by your mistake. For Maricopa County I ran a large computer tracking/monitoring system, which I successfully got through the Y2K madness. I know whereof I speak.



Bypassing the lack of communication and counterchecking subroutines in APS's Accounts Receivable which would have caught this error at once--APS is a big organization with over a million customers and such things will happen--I am offering CONSTRUCTIVE CRITICISM. Following it will indeed stop this from recurring! This all began due to a Kubra client who entered his APS account number, with a one-digit mistake, for payment to APS on July 7. This erroneous number matched my own account by random chance. And IT SHOULD NOT HAVE DONE SO! This is the crux: when APS reassigned new account numbers--without my permission or notice, I add--it apparently did so using sequential numbering! My nine digits. The new 10-digit system can have 3,628,800 permutations (factorial 10). Therefore, if APS has more customers than this, distinct account numbers are not possible. But introducing other symbols, such as the letters used in license plates, can create many billions of permutations.



Regardless, a simple final check subroutine of the account # assignment program (easily done) to eliminate any two such numbers which are within, say one, two or three, digits of matching would completely remove any random chance of human error causing this problem again. I urge you to consider seriously some such change immediately, as well as far better inter-departmental communications and AT ONCE taking appropriate actions on behalf of your valued customers when obvious errors arise. Thank you.







CC: Credit Department and Customer Care Center

Posted by Anonymous


Please, please, please!!! I must speak to a living being about my bill. I'm being threatened with shutting off my service tomorrow. The fault lies with APS, and I have tried every option. Every phone number I call has the same canned message, and does not recognize - for example: dial the number 2 and it is not recognized; dial or speak the number 9 for more options, and the whole thing starts over again. It has been the most frustrating experience I've ever had. I started out early this morning to the APS office in Yuma, finally finding out, after 3 hours,any offices here have been closed

Posted by np


I find it absolutely amazing a MAJOR electric company has to out source your CC billing. I am NOT giving my number to a outside course to pay a bill. YOU are a huge employer and should offer pay and positions for someone in accounting to do this job. You spend money our sourcing and it is customer service gone terribly wrong. I have to register with them KUBRAZ. ( who are they now another place my CC is registered with) and you are a company I can follow up on, DO NOT tell me it is to add service as it is a way to "buddy up" with another organization. IF I HAD A CHOICE my electric would not be with you. I ma writing COrp commission and ask why I am forced to pay my cc with an outside company? And WHY are you the only source for electric.

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