purchased avg anti virus put in my sales # and license #. would not install, Called their tech rep and was told that they would install it for me if I bought a service plan from $100 to $400. No plan purchase no install; so now must go to Norton or some company that has a disk for installing myself. Avg no longer comes with a disk. I feel this is a Scam to get people to buy their service plan.
After reading these comments and going through some very frustrating experiences after being a customer for 6 years, it's apparent that the people they have hired in customer service actually have no understanding as to what that is and know anything about problem resolution. They consider folks like us as acceptable losses and will hold your money as long as possible to gain that interest on the bonds they hold. Sum it up to a lack of ethics. They know that state a federal laws favor them. I suggest that everyone spends an hour a day forever filing a grievance against them if warranted on any web site, Blog, consumer protection agency you can find until eventually your Attorney general will have to pay attention. Doing nothing and giving up is what they expect. Be smart about it and mature.
i have avg 2015 2 year avg and they had to change my enail address and then it messed up now it updates me to the free on but they ask if they can log in to my pc not in this world you see i have reformated it and just install windows 7 and avg ultimate
and it downloads the free one i have 360 days left and i have been give the run a round i want a manger to call me at 912-548-1988 not a tec because i am a tec not some one that just got a new pc and they don't need to log in to any pc at all i am dealing with id theft so it is on your end that needs to be fix
On 11/20/15
My Citicorp Master card received a charge of $84.99 for "computer software"
Since I did not authorize it, I filed a dispute and just learned that your company is refusing to delete the charge!'
I WILL NOT PAY IT and will no longer put up with your e-mails demanding payment and will now contact Better Business!
I ran AVG 1 Click on my computer and it wrecked my computer so it would not work. It cost me $226 to get it repaired. In trying to contact AVG Headquarters about this all I have got is the runaround and no satisfaction. AVG makes it impossible to actually talk to anyone who can help. Customer relations is sadly lacking in the firm.
An AVG technician actually crashed my computer after insisting that he could clean it up even after a Microsoft technician had already cleaned it up[ as far as he could --the computer was still working, just not up to par--AVG disputed their findings and proceeded to CRASH MY COMPUTER--He didn't even apologize--I received NO RESPONSE to a letter sent to AVG in the Netherlands. I had to buy a new computer, new printer, and new software thanks to AVG--STAY AWAY FROM THIS CONPANY!
I will NEVER NEVER NEVER AGAIN have anything to do with AVG. Their robotic subscription dept keeps posting messages that I can't get rid of. They just sit there, obscuring my work! I'm sending ONE letter to their CEO, Jeff Kovacs, to get his robot subscription messages off my computer. After that, if they don't stop, I'm filing a complaint with the appropriate government bodies, ANd with my Congressman.
AVG is a total scam. I unfortunately didn't realize this until I installed your AVG tune-up 2015. Your program destroyed windows installer, will not uninstall, your chat support is running two times on my computer and will not stop even after using task manager and restarting my computer 4 times. I can not access my email, it tells me windows installer is not working properly. This is costing me an awful lot of money as I run my business onmy computer. Your technical support is a bad joke and I am tired of doing business with companies that have tech support in Bangledesh or India or Pakistan or whereever. i need support that can understand me and me them. I am going the the United States Federal Trades Commission with a formal complaint of deceptive advertising and consumer FRAUD. Your company has cost me too much money with your destructive software and no support. You are trash in my book as fas as software is concerned. You may look for the lawsuit being filed in the United States District Court for the Eastern District of North Carolina by Monday. You company is a total fraud. Giving you my email is a joke, your software has corrupted my email so IT WILL NOT WORK. And you hide behind a vail secrecy with no phone number except for the one that get me so called support from wherever you have it outside of the US. Your support is worthless
Do not renew my contract. I no longer have that computer
My name is Doris Blash and my e-mail is: [email protected]
My AVG PC Tune Up program would not completely download a required up date.
I sent a email and was requested in the email to scan my computer and it was sent to them and there has been no reply
to date.
I tried to reach so called Support by Phone and both numbers
I called, told me they are no longer in service.
It could seem to me that there is no meaningful support at
all.I have more to do in a day than to search their Database.
I will not be renewing anything form AVG.
There support is none existent at any level.
Because of the business I own I have done a lot of research
about AVG. In my professional opinion AVG is a scam. AVG has
a history of changing default settings that change the search
engine and the ISP of those who have AVG without their prior
authorization. When their customers call their tech support
the tech support representatives attempt to sell the customers
products which supposedly solve the problem even though the
"new" product will not solve the problem. I recommend to my
clients that if they don't have AVG not to download AVG to their computer. With clients of mine who have come to me
because they are having problems with AVG I remove AVG from
their computer by using System Restore in Safe Mode and removing files which are imbedded in the registry. Removing
files in the registry can be done by going into Regedit. STAY
AWAY from AVG.
I purchased the 2014 AVG produce. The system then asked me to run a system scan. When I did your program took all the existing programs off my laptop. I called the assistance line and was told they could take care of my problem for an additional $150.00. All I wanted was for them to put my laptop back where is was before attempting the scan. They wouldn't do it. I took my laptop to Office Max where I had to put new programs on my laptop for additional charges. YOUR PROGRAM DELETED ALL OF MY PROGRAMS. I want my money back for the AVG protection and an the money it cost me to buy the Windows program.
AVG is an absolute joke! I had a problem with them billing me for something I did not order and it was an hour deal getting it fixed. Talking to folks in India is nice, but when you need to understand the conversation it is very annoying to say the least. I will NEVER deal with them again and I will tell everyone I know not to. It is a true scam when you have to search for a phone # forever and then when you find the right one you can't even understand what the person is telling you.
I got AVG + the tune-up two years ago every thing was fine until I went from 2013 to 2014. My comp. started slowing down, now I'm getting stoping,and stutters when I use my comp. phone (phone no longer works). Called TEC. suport, got Manila and was told to down load a maint. tool and send info. to them. The tool was not explainable in useing it (took serveral try's) and tech. support keeps saying they did not get the info. They keep telling me to send again. What happen to avg? Did they sell to a comp. in the Pilippines. MY COMP. IS NOT WORKING I CAN NOT RECOMEND THEM AT THIS TIME.
I never really thought of AVG being a scam or a virus until I had problems with my computer & went to an AVG tech support (In India!). I thought I was dealing with AVG so I paid the 200.00 to fix my computer & get 5 years of AVG Protection. They fixed my computer to work again & a few days later it started acting up again I called the tech # they gave me & nobody answered!!! A pop-up came up on my computer to clean your computer for top performance for a trial period & I downloaded it, All of a sudden I could barely use my computer, couldn't get online, very slow, worse than dial-up & I got a pop-up every time I tried to get online "Trial period ended" Optimize your computer now for $39.99...THEN IT GOT WORSE, I could barely do anything so I bought the PC cleaner, They took the money, but could not download the product, so now I'm not so sure about AVG & after reading all these comments I'm a little worried about the repercussions they could implement on my computer for this reply! Since they obviously have some sort of access to my computer! I can't imagine what may come next!! I really can't say I will be dealing with them again anytime soon, unfortunetly (sp) I can't afford to switch & have already paid them so I have to stick it out until it expires...
AVG Technologies AU
AVG downloaded software which took over my internet and changed my home page and who knows what else. It took me several hours to resolve the issue by deleting unauthorized programs and features. AVG service people would not fix the issue, but tried to sell me software to repair the damage created by their intrusion. In the process, I wrote down all the related companies and ads. I will be directing my displeasure to all the company's officers and board of directors. I have demanded an apology and compensation for the damages, with no reply from AVG.
I downloaded the free 30 day trial. I got an email from AVG saying congrats and my trial period ends xxx. That was all good, but then on my credit card there was a $96.96 charge from someone named Software pros. this company is fraudulent and does not provide anything. you can not reach a person and they will not refund. As for AVG, well when ever I have tried to reach them, I get a call back from someone claiming to be AVG support. As far as I can tell, they are not AVG support and they are just trying to get into your computer - they will tell you to enter www.logmein123.com in your browser and they want money. When you tell them no thanks, they curse at you and hang up, then call you back pretending again to be a support co for AVG. when you ask the co name, you get lots of diff things. One was Tech sys today, a false name Im thinking since it does not exist. If AVG is in the business of warding off viruses and other computer attacks, they first need to clean up thier act. Why would anyone want a virus protection form a co who cant get away from scammers and allows their customers to be ripped off and harrassed? or maybe they are themselves a scam. We wont ever know cause AVG doesnt respond. Do you AVG?
AVG IS A VIRUS!!!! It is as bad as Macafee's pop up windows. It hijacks my search engines. I did not want it on my computer. Yahoo and AVG conspired to put it on my computer, and make it nearly impossible for someone like me to remove. The company should be investigated and prosecuted by the FBI.
On June 6, 2013, I noticed my PC was running slow. I opened my recently updated AVG PC Tune-up, ran it and nothing happened. I called AVG support and my contact ran a brief test. Shortly after, he informed me I had malware issues, and a Trojan virus, and there were many other problems that he could fix for $499.99. The red flag was I had been using AVG Internet Security and if a Trojan virus had snuck through, what good was this software? I told him to call me back in four hours.
I contacted a highly rated tech firm and got the job done for a little more than $100. They found no malware and no Trojan.
When the AVG support member called me back, I told him I had decided on another firm and everything was fixed; he blew up at me. I told him that one of the problems was the AVG PC Tune-Up software; he blew up again. I asked if I could have my money back and he got even angrier. I let him have his tirade for a few seconds, then told him to never call again. The next day he called again as if nothing had happened. I concluded the call reminding him for the last time not to call again, then I blocked his number. I took pictures of his movements and asked a professionals opinion; there was no question the support guy was setting me up. Of course, I am proceeding to the necessary agencies with this information. Beware!
(1) I went to AVG sight to download free AVG/2013. (2)The web sight looked like yahoo.com,so i thought it was safe to download free AVG/2013. (3)The next thing i knew msn and bing took over control of my computer. (4)I contacted AVG to remove msn and bing from my computer,the site said nothing about msn or bing only AVG/2013 free download. (5)I contacted AVG i told tech to remove msn and bing from my computer,rogers and yahoo.com were my servers not msn or bing. (6)I told the tech i had to go to a funeral,i gave her permission to remove msn and bing and reinstall rogers and yahoo.com (7)When i came home from the funeral,she had deleted rogers and yahoo.com and left msn and bing as my server (check the text you will see that i am telling the truth) (8)Contacted AVG again to resolve problem. (9)First tech could not solve problem,4 to 5 techs were involed. (10)Each time a tech tried to solve problem they made it worse. (11)One tech came on line,he said i cut him of ,i did not cut him of, i wrote in the box asking what he wanted me to do. (12)Tech removed msn and bing and reinstalled rogers and yahoo.com (13)I thought the problem was fixed until i tried going to google it was gone. (14)Called AVG again to have google reinstalled. (15)This (FIASCO) started at about 9am and ended at about 7pm (16)When i texted techs to tell them about problems they said they did not know what i was talking about. They forced me to call in many times.I repeated word for word what was on the text,then they knew what i was talking about. (17)The text was clear and to the point, what was needed to be done. (18)Fix the problem with your techs teach them how to read and to comprehend the text.They do what they want not what they are asked to do. (19)This problem should have been solved with one text, not the whole darn day. MURRAY HAIST P.S. I hope you fix this problem
AVG support used to be great. What happened. All you get now is the run around. That should fix it call back if you have the same trouble. Hoe many times must I call back to get another case number and the same B/S. If this is how they are going to treat there customers I will go some place else for my computer protection.
This has to be the worst Company I have ever had to deal with. about 3 months ago I received a msg. from AVG saying I could have a free upgrade to my AVG. Order # 35-115558 , which I did. Afterwards, all sorts of things started happining to my computer. So I contacted avg tech. support. to make a long story short,he said i had someone hack into my computer and I need to pay $200.00 for tech. support and they would fix my computer. I did that and I have not been able to use my computer hardly since. I don't understand half what they are saying. I am at a loss and there is no one to talk to.They said today my computer is fixed just turn it on. it wont come on. HELP !!!!!!!!
AVG Technical Support is horrible. I have had Bsecure product for 12 years and have never had a problem with support. Now that AVG owns them, it is the most frustrating experience ever. They keep escalating the problem and telling me that the Bsecure department will email me within 24 - 48 hours. It has never happened. They cannot call anyone. It is all by email. This is very sad, because the Bsecure product is wonderful. The technical support would prevent me from referring this product to anyone.
This firm is terrible, I would not suggest to anyone. I purchased a product and keep getting a message saying my trial will expire the next day. You call technical support and wait on the line for almost an hour. I called the no listed as the corporate office no disconnected. Called another no and got some guy who told me well you have to wait your turn and if there are people ahead of you you just have to wait. This firm is a joke and I will look else where. This was an terrible experience and I hope no one else has to experience this.
AVG charged my credit card on Nov. 1, 2012 for $54.99, $84.99 and $109.99 They were suppose to credit the $54.99 and the $84.99 in 5 business days. Well here we are on December 6, 2012 and still no refund. I had requested on Nov. 16, 2012 to be refunded for all three amounts. I have recorder transcripts from then, I have case numbers fom the refund request and all I keep getting told is that it is in process. Well AVG is going to meet Louisiana and its backwards law. You can not keep peoples money. I have tried numerous times to talk to these people. I best advice is DO NOT EVER GIVE THEM YOUR CREDIT CARD NUMBER!!!!
Ever since I installed AVG Im not able to access the internet.When I uninstall it everything works.It is clearly an AVG issue.I have spent hours ( not exaggerating)on the phone for 2 months and all I get is "for $159 we can fix it for you".I bought AVG so why do i have to pay to get it to work.Then I was told " we can give a discount and do it for $ 100". I wont my money back and now Im being told its past 30 days.This issue has been going on since day 1.I keep getting told try this try this.do i have to go to BBB and get a lawyer ? I never complain about anything but this is insane to try and charge me for a product that never worked.
Every phone number I have called to get the business or billing office of AVG, including the corporate office number, gives me a computerized program asking if I have either the free or bought version of AVG. I have called a total of 11+ numbers on your website and either get the computerized program again or actual techs who then try to give me an ostensible business office number which only gets me back to the computerized program again or angry techs who cant help and ask that I not call again.
AVG billed me twice for an order updating my free AVG. I then totally cancelled both orders and requested the return of my money after being notified by my credit card comp. AVG has yet to reimburse me for the second billing of $54.98. I would like that money back in my account. I am a 65 year old who, despite the fact that you have a good program, choose to go from frustrated to ludicrous to notifying the Better Business Bureau that you have an incredibly impossible way for an ordinary consumer to get help with non program problems.
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