Acer Corporate Office

Acer corporate office headquarters location, phone number, address and feedback

Please find details for the Acer corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Acer corporate office headquarters information we have, please feel free to submit an update.

Corporate Office Address:
Acer Inc.
333 West San Carlos Street
Suite 1500
San Jose, CA 95110
United States
Phone: 408-533-7700
Fax: 408-533-4555

Acer Corporate Office Comments

Add your feedback about Acer -->

22
Dec

Posted by Yashb


12/22/20 9:06AM

In April, we bought an acer for my 16 year old daughter. She is meticulous in how she cares for her things. She was excited to have the laptop that converted into a tablet. Five months after purchase, the base began to separate from the monitor. When we called customer service, they told me it would cost $389 to repair as it was my daughter's fault the swivel piece was disconnecting from the monitor and because of that, the warranty didn't cover.
I told them, it had nothing to do with her and that piece should disconnect as that is it's main function. He rudely announced that they were not going to repair it and said if I was done talking to have a nice day.
I will never buy an acer anything, again.

24
Oct

Posted by katie66547


10/24/14 8:41PM

I bought my acer laptop from walmart 04\10\2014,,,, a 2012 model,,, it is now october 2014 and the dvd player is not working properly,,, I called acer and they said my warranty is expired,,, how can a 1 year warranty expire in 6 months,,, it cant,, but acer says it is because of the manufacture date of 2012,,, yet according to their own words written in their warranty paperwork it is a 1 year warranty between the original purchaser,, me and the manufacturer,,, acer,,, not acers manufacture date....This company will find a way not to stand behind their inferior product,,, therefore I am not bound to the arbitration agreement and intend to get a lawyer....wake up people it is not one year after the manufacture date when the product is not purchused brand new from a store 2 year later,,,, warranties start from the purchase date,,,, but thank you for the money I will be getting from suing u guys and if I work hard enough im sure this can go class action,,, chaching payday,,,,

30
Aug

Posted by WM


8/30/14 4:52PM

Horrible products. Worse customer support. I'm throwing out an Acer Chromebook under warranty as it's useless to me. I will never spend another dollar on Acer products. My first experience has been my worst customer experience ever. Acer is just a company that wants your money and then doesn't care if you're happy with the product. Good luck getting support from someone who speaks English well enough to understand.

03
Feb

Posted by chuckm61154


2/3/14 3:25PM

I have an ACER laptop, I had a fire that destroyed me mobil home and everything in it. When I was going through the rubble I came across this wonderful laptop,it was burned and melted around three sides from one hinge to the center of the front and on the top.It had been wet from the fire department putting out the fire I made sure it was dry and I pryed it open with a screw driver and turned it on.To my suprise it came on and worked perfictly. Oh my god this is the most amasing laptop I have ever seen I will in fact get a new ACER because if it can survive that punishment it is the BEST

02
Jan

Posted by Bill Claus


1/2/14 3:49PM

I purchased an Acer laptop in August 2013, by the end of September it had to be sent in for wifi repair. Acer's service department was unable to repair the problem, it was sent in again, still the problem was not solved, it was sent in, yes a Third time, sent back to me, and STILL NOT REPAIRED! Finally I was offered a replacement without all the options I originally had, I of course refused. I was offered a different replacement, still not with all the options. Now, "Lasonya" badge #25553 wants to alter an existing model to bring it up to "equal or greater" value. I told her I didn't want it altered, I was told the two replacements were all that was available. I offered to upgrade and pay the difference, i was told no. I asked for a supervisor, I was told NO! I asked for any one above her, I was told NO! I asked to have a supervisor call me, I was told NO! I am only able to speak to her or some one else from that department, not a supervisor, not a manager! I find the way I am being treated completely unacceptable. I would like and believe I deserve an audience with management but it appears Acer,'s policy is NOT customer satisfaction.

16
Dec

Posted by BJOANAS


12/16/13 12:32PM

I bought a Acer E1 / 571G / 73638G75 Laptop in September 13. It was a disaster from the very beginning. It halted it went in black / totally terrible. received it back from service 14th of December. Plugged it in and started but still the same problems. Two versions of reports from Acer service at Acer Computer GmbH Kornkramp 4 in Ahrensburg, so they send it tor Germany even I live in Norway, the reports told different story. Went back to the store an they just want to send it once more to service!!! I bought a brand new computer to use it. Acer should imidiately solve this by giving a new working one!!

10
Apr

Posted by heerich


4/10/13 11:59AM

I bought this brand new Acer Aspire Z (23",6 GB, 1 TB, not touch screen but with Windows 8). It arrived without the dongle (supposed to be stashed into the battery compartment of the mouse) and the rather cheap-looking keyboard is not lighting up either after putting the batteries. In other words, I have to do with wire connections - not quite why I wanted an AIO - with another keyboard and mouse in my possession, it being impossible to use the wireless Acer tools. - Furthermore, after a day, the built-in camera light went off. The camera is not working any longer. - In the meantime I had registered the Acer and received confirmation thereof. Yet, when trying to call them, wasting several hours in the process, I was always cut off by that "machine person" who claims that "you're not registered. Goodbye!". End of story? No, I also emailed Acer, was given a case number but no call back as requested, to possibly explain how to "solve" the camera problem. As the "proud" owner of a brand-new computer for a full 2 days, do they really expect me to spend 50$ or so, close to 10% of its purchase price, to return the thing for repair? - Since they could obviously care less about customer satisfaction, not providing HUMAN service and HUMAN response in timely fashion, I'll return the computer to where I bought it from, and shall never ever again touch an Acer brand product. You have been warned!

21
Oct

Posted by Anonymous


10/21/12 4:59PM

I have had this laptop for 1 year at the end of this month. Called and complained numerous times. I had never had such a slow dragging computor. The only answer is to send in and wait about a month for turnaround. I dont know where else to turn...

Headquarters Map


Check out this cool map plotting the corporate office headquarters for major companies.

Annual Reports

View and download Acer annual reports! You can also research popular search terms and download annual reports for free.

Company News

Find recent Acer company news! Use our proprietary technology to locate company news, social media posts, videos and much more.

Contact Information

Acer customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Got an Idea?

Have an idea for Acer? Submit, rate and comment on Acer ideas by visiting IdeaIncite.com.

Scoreboard Ratings

See detailed Acer customer service rankings, employee comments and much more from our sister site.

Get Help Online

Get immediate support for your Acer support questions from HelpOwl.com.

Acer Manuals

Find free Acer manuals and user guides available at ManualOwl.com. Try out our unique manual viewer allowing you to interact with manuals from directly within your browser!

Acer Drivers

Easily locate Acer driver and firmware links available at DriverOwl.com. We keep our list of direct Acer driver and firmware links up-to-date so they are easy to find when you need them.

Recalls

Find comprehensive Acer recall information updated hourly on RecallOwl.com.