Posted by Anonymous
My package never Q showed. I am out $3000. Terrible customer service
Adorama Corporate Office
Adorama corporate office headquarters location, phone number, address and feedback
Please find details for the Adorama corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Adorama corporate office headquarters information we have, please feel free to submit an update.
Corporate Office Address:
Adorama
42 West 18th Street
New York, NY 10011
United States
Phone: 212-815-0702
Adorama
42 West 18th Street
New York, NY 10011
United States
Phone: 212-815-0702
Adorama Corporate Office Comments
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Posted by Donna
Attention Adorama Corporate Office,
I have to say that I am so unhappy about your customer service! They are rude and obnoxious!!
I have my own photography studio, and I don't interact with my clients the way your company does. Every time I call to get help/information I'm always on hold for a long time. Today (3.19.2013) I was on hold for at least 15 minutes. I finally hung up called back, and Monica answered. Thank goodness I have other lines.
They told me I had to fill out a tax form because without the tax forms they would have to charge me the tax. I am a Photographer Studio owner and I am a reseller and should not be paying taxes on albums I sell to my clients. I should not have to pay tax twice since I collect taxes from my clients. I did this before with your company and they wouldn't give me the tax money back. Customer service said to send Kayra R. an email regarding this matter, she then sent me the form. I tried getting in touch with Kayra R. today 3/19/13 but she's out on vacation and according to the company, she's the only one who could process my information". I don't understand with a company as large as yours you only have one person who can do this task?? So they said I will have to wait to put my order through (which means almost two weeks). I can't afford to wait two weeks. I then spoke to Monica and I wanted to speak with a manager (the manger was too busy to get on the phone). I do understand about policies for companies but there should be a procedure if Kayra isn't there to take care of the tax info. If she's out, then someone there should be able to do it as her back up. What if Kayra decides she doesn't want to come in anymore or gets fired, then all new clients will have to wait until you get a replacement, which could take two weeks or longer? Then I guess you'll lose a lot of prospective new clients. They'll just go to another company.Businesses are struggling to make it now, and I find most will try to accommodate New and Old clients. Adorama must be doing quite well if it can afford to offend new business prospects! Customer service and management needs to be improved, A LOT!! Also, I was on the website complaint board, and there are a lot of letters pertaining to customer service and it wasn't nice.BUT I'm not happy with your service, and I would like to speak with the Manager/Owner on this matter.
