Alamo Rent A Car Corporate Office

Alamo Rent A Car corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Alamo Rent a Car
Enterprise Holdings
600 Corporate Park Dr.
St. Louis, Missouri 63105
United States
Phone: 314-512-1000

Alamo Rent A Car Corporate Office Comments

Posted by Tamiko


I had booked a car from Miami Florida to Orlando, Florida on December 29, 2023 as I get to Alamo car rental my reservation was pulled up but I was not verified for some odd reason. The manager was then called over she was no help. She made me wait six hours I had to spend a lot of money going from lot to lot because I had no way of getting in a rental, I missed the flight that was $200 that I lost due to this manager not helping me I had everything that was needed credit cards and passport. She never asked me for anything she just told me she cannot help me that was the worst experience I've ever had to deal with

Posted by Anonymous


To whom it may concern

My name is Alberto Roman and I recently reserved a vehicle at your site located at Luis Munoz Marin Airport in San Juan, Puerto Rico. My flight was changed last minute so I contacted the store to let them know of the changes and the rep I spoke to told me he couldn't accommodate me in no way possible. He suggested I cancel the reservation and never apologized for the inconvenience. I would like to continue business with your company and if there is a way to provide a vehicle for me while I'm at that destination please contact me asap. Thank you

Posted by Super Employee !


Personal care story ! This employee MUST be recognized !!! Place and time was at Alamo RAC counter at the Tampa International Airport on February 21st. at approximately 11:00 pm. Employees name was Colleen ! Recently retired from California and flew in to make Lakeland Florida my new home! Absolutely exhausted and very emotional! Had difficulty with my original car rental counter next door when I walked up to the Alamo counter. I'm 62 and was emotionally drained at this point and Colleen could see that. As I turned away from her counter in tears, I found a comfortable sitting spot next to the counter lobby area. Since there were no other customers at the time, as soon as I sat down in flowing tears, there was Colleen sitting next to me!!! She tried to comfort me, asked me if she could help !! After hearing my emotional story, she promised me she would help me get through this and on the road as soon as possible! She took my phone and worked her magic and booked me a car within minutes!! Who does this?? Obviously your employee Colleen does !!! She was so caring and comforting!! I can't thank her enough !!! DO NOT LOSE HER AS AN EMPLOYEE !! Here I go crying again as I type this out !! Please.........please find time to recognize her however you wish too ! She was absolutely wonderful !!!

I cannot thank her enough !!! Please let her know how much I appreciated her that night !! She went above and beyond !!!

Posted by omid


To whom it may concern:
My name is MR Nikzad and i own a building which is 10 minutes away from HOBBY airport in Houston
28000 square feet on a very busy street holds over 100 cars
It has detail and washing area
It has 3 mechanical bays for repairs which could be used as of extra income
It was originally design for used car or car rental
if you or anyone that you know that might be interested please contact me at 213-793-1058
Thank you

Posted by Solomon


My wife and I had the one of the worst experience we've ever had dealing with a car rental. After returning a car to the Airport in Ft. Myers, I realized that I left my watch in the vehicle! I call Alamo about 25 times to no avail. I drove back to the airport Alamo shortly after an spoke to several employees about my watch be left in the vehicle. The branch manager Courtney was the most rude and obnoxious manager I have ever had the misfortune to speak with! She never greeted me & never apologized at any time during the brief encounter. She simply made the situation worse by not trying to found out who last cleaned the vehicle before it went out. She is extremely intolerant and has little to no service skills when it comes to dealing with a crisis. She simply compounds the issue by being rude and indifferent. I have yet to hear from anyone regarding my watch which was taken out of the vehicle by someone there.

Posted by Ricardo


Hi, I would like to express my wife and I appreciation for the positive attitude of Tiffany and her manager Natasia who help us solve an unfortunate situation with another rental company. They are angels who make America a great country. Thanks again

Posted by Dmacc


Rented from Alamo . Picked up the car from Pensacola airport and flying out of Atl. Our rental got towed in Atl while having dinner. Thought we'd just go pick up our car. Didn't happen. The lady at the tow said I needed a letter head fax from Alamo saying they could release the car to me so I went to work contacting Alamo with zero help. I called like 7 times speaking to different people. I was told I could only be helped from the place I rented from which was in Fla and I was now in Atl. So I called trying to get help with no help at all. The guy said he let the manager know and had to wait . I called back after not hearing anything and the guy said he was the only one working and the manager was in a different section and he couldn't leave his position just to help me . I let him know I was at the towing place and I really needed help. Two Uber trips later and another car rental from Avis because the Alamo at the airport said he could help me since I already had a car out. We went to the airport to get help from them with the towing issue and they said it was a corporate issue. We are so frustrated That we can't get the help needed from Alamo to get the car out . We were flying out the next day and had to change our flight. And extend our hotel. I still don't know what is going to happen tomorrow as far as getting the car out. We have personal belongings in the car. I need help

Posted by Tee


I rented a van for pickup date 10/23/2020, to be returned on the following Monday, call that morning to find out what time could it be picked up, was told at 12noon, but to hurry because like 6 people were interested, when we got there, we had no knowledge of having to have a major credit card because they did not except my bank debit care, at 60 who wants a major credit card?, well here it is, plans were made a week in advance in renting the van, to take the family to a air show in Georgia, tickets paid in advance too, sad because we have money in our account avail on our bank debit card. End of story, can't find a rental van any place, and our little get away which was so well planned was a no go, thanks Alamo for not telling us this before plans were made, and I will never do business with you ever again
Sign
Broken hearted

Posted by Tracy


We rented a car w Alamo on July 13. We were are turned the car on July 20, I had left my Movado watch in the cup holder. I have reached out to multiple people through Alamo and have been told there is nothing that can be done. That Alamo only hires reliable trust worthy people, well if that was the case I would not be needing to write this. We will never rent a car again through Alamo or any of its subsidiaries.

Posted by Anonymous


Tried to cancel our reservation with Alamo was unable to. Trip was booked through Allegiant with car rental.Tried to cancel several times on different days was unable to get it done. Emailed Allegiant several days prior to departure date assured it would be refunded with travel voucher didn't happen . Confirmation #
1515495935. Did get through today was able to get it canceled but couldn't get rental car refunded because it is now past departure date! Any help would be appreciated...

Posted by Anonymous


My wife and I recently rented a car from Alamo at the Pensacola Airport. Our experience was EXCEPTIONAL! The Alamo Branch Rental Manger, Mark Hermecz exudes the epitome of fantastic customer service. The preference for choosing Alamo at PNS was clearly obvious when we returned our vehicle as there was a lengthy line of customers returning their vehicle to your operation. Your competitor's return lines were essentially non-existent.

We will definitely favor Alamo in the future in the hopes your other locations are equally customer focused. Mark deserves accolades for his Management style and his leading by example.

Posted by Diane


Want to compliment Tracey from Chicago Ohare Airport Alamo. He was awesome, giving me great service and a friendly much needed smile. He is a credit to your organization and I am now a loyal Alamo customer. Tracey is a great asset to your company!

Posted by Anonymous


Rented a compact vehicle through Allegiant Airlines for a month long trip in February 2015 to Florida. Arrived at ST Petersburg Intl Airport on Jan.31st . We arrived at the Alamo counter at 12:15 AM. we were told by the agent that the only car available to us as a compact was a Fiat which would not even hold our luggage. We were given three choices of vehicles all of which were upgrades costing $10.99 per day for 28 days total of $307.72 We agreed to a Chevy Camaro with no real backseat if needed for additional passengers. We felt ripped off not having a suitable compact car available which we reserved months in advance. The experience with Alamo was not good very disappointed and taken advantage of with hundreds of dollars spent. We will not recommend Alamo to anyone for future car rentals. Needed to share our disappointing experience with you.



Mark & Gail Reardon

Easton, PA

Posted by Terrible


I never will rent a car from Almost again, after making reservations a month ahead time prepaid. On February 9 arrived at airport Punta Gorda,FL.a d standing in line over 45 min and when I did finally Reach the counter the salesperson told me it was not prepaid,even after I show the conf.and the bill from the credit card company ; The Station Manager. Did call me the next morning to apologize that not enough for me to rent or do business with Alamo again.

Posted by DARLA


I Made A Reservation Online To Pickup A Car In Orlando Fl. To Drive To Fort Lauderdale. I Was Told Over The Phone Before Making The Reservation That My Debit Card Would Be Accepted For Payment With No Mention Of Other Requirements. I Had To Cancel My Reservation At The Airport When I Tried To Pick Up A Car. I Was Not Told You Would Not Accept My Debit Card. It Caused Me Hardship Because I Had To Have My Family Wait As I Walked To Each Of The Other Companies Until I Found One That Would Accept My Card. For This Reason I Will Not Be Able To Use Your Company In The Future.

I Was More Disappointed Because The Agent Who Serviced Me Offered No Help. She Was Rude And Unkind. She Turned And Began Working On Her Computer As If I Were Not Still Standing There.

Is There Another Way To Pay For A Rental Car Since I Dont Have Credit Cards Or Do You Offer A Special Card For Use As A Credit Card? (maybe Something To Think About Adding To Your Payment Plan, An Alamo Card For Elite Or Regular Customers. Is There Any Type Of Compensation You Will Offer Me In Hopes Of Gaining My Business?

Posted by Mike


I have been having a "conversation" with "Brenda" regarding my concerns about my pending rental at the Denver Airport this coming Wednesday.

I find her responses less than helpful, short, and bordering on rude. I am a loyal renter of Alamo's and have had issue with your website in the past. Your rates are high - - there are better rates out there, even at this time of year. I was interested in prepaying my rental for the 10% discount, but could not find the link. Brenda's response some weeks back was that if I did not choose the option at the time of the reservation, then I was out of luck. Of course, if that were the case, I simply would cancel the reservation and redo it, but I did not see the option.

I responded to Brenda stating that I looked for the link but did not see it. Her response was that if I did not see it, it was not offered at that location or time.

That, of course, is possible, but I want to know if the Denver airport location offers this at any time. If not, I will shop elsewhere. If so, then I want to know why weeks out I could not get this discount, but corresponding with "Brenda" is exhausting and, frankly, I do not have to put up with it. Can you give me a reasonable, to the point answer?

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