Asurion Corporate Office

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Corporate Office Address:
Asurion Corp.
648 Grassmere Park Dr.
Suite 300
Nasville, TN 37211
United States
Phone: 615-837-3000
Fax: 615-837-3001

Asurion Corporate Office Comments

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May

Posted by Hot point

5/12/22 1:26PM

This has been the worst experience ever. I purchased a hot point refrigerator from Home Depot in Nov. 2020 and got the extended warrant plan. My unit quit cooling on 4/10/22. I called made my claim and a technician came out 4/10/22 and said the compressor was bad. I called tech on 4/15 and got voicemail they were closed for Easter and going on vacation and wouldn't be back until 4/25. Assurion then said only part of the parts came in. I called them daily checking on parts. Cancelled Easter dinner and waited. When I spoke to technician when he got back he said he only needed a part so I called assurion and they said they were shipped. Assurion said tech would be out 5/6 to repair, I called tech 5/4 and 5/5 vm only I called 5/6 when he was supposed to be here and he finally answered and said he couldn't put it on he needs a special tool and he can't find one. He said he doesn't understand why assurion is not just doing a buyback with all they are paying. He said he talked to assurion 5/5 and told them this and sent an email. So back to calling assurion again. They said they had no notes of him calling or emailing. Said we'll just put in for buyback wait 3 business days. Called after my three days and request denied. So back to technician. Called escalated again (this about my 20th time) going to mark urgent again and send to service dept. called 5/11 and now they said they told technician to come today but they tentatively scheduled an appt for 5/17 again. Never notified of any of this. Their customer service is a mess, keep getting hung up on, told different things every time. How are u supposed to go for s month and a half with no refrigerator. So today I also called corporate number and they transferred me back to the same people. I'm at my wits end...

Apr

Posted by Unhappy

4/6/22 10:17AM

Working with Asurion has been the worst experience I have had with home repair needs. I scheduled and received an appointment for an appliance repair. This took place in December. The technician was out late and came in to look at the appliance. From the first greeting he started asking if we had the warranty plan and if not he could sell us that. He had not even looked at or for the problem with the dishwasher. When he did he immediately went to a problem he could not solve that day and asked again if he could sell us the warranty. Again we were not interested. He next comment bothered me as he suggested that without he could not fix and with he would have to order a part and then we would have to wait 30 days for the repair. We grudgingly paid the $75 service fee and the tech left. I then called out another company who assessed the problem which was just a food particle stuck in the drain tube. It was fixed within minutes. I guess that is what happens when you actually do your job and look for the issue. Prior to calling out another tech I called Asurion and asked for a copy of the report as I paid for it and and the tech left us with nothing. I was assured they would send I never received and in fact called several time to get to not avail. I have over the last couple of months tried to get in touch with some form of customer service at the corporate headquarters and have been unsuccessful. This is a shame company only out for your money.

Dec

Posted by Very very very very upset

12/28/21 2:55PM

Absolute jerks!!!!! 3 months after asking for service they sent repair people out 6 times. Machine was deemed unrepairable. Then they refused to do a buy out! What good is a washing machine that has torn a wardrobe of clothes, towels, etc????? I have to legally sue them now and we all know that takes time. They wanted to send another technician out and so said why bother???? 6 technician visits would seem like a already big inconvenience at this point!!!

Jul

Posted by Mad as hell!

7/17/21 2:26PM

I have used Asurion in the past and was so happy that my provider, at the time, changed company. Now they are back and I hate dealing with them! It was easier to have a claim made with my insurance for a brand new car that was destroyed in a wreck! I will definitely be looking for another company to insure my electronics. They have me so mad that I was on my way out the door to change phone service providers then realize it is not their fault. It is Asurion and an employee who is not doing their job. Find your own company to insure your electronics. This one will not be recommended by me and I will tell everyone I know for sure.

Jul

Posted by wireman

7/14/21 3:17PM

The worst experience I ever had putting in a claim. I started my claim on a Monday after all my documents where sent in over and over again.
Finally on a Wednesday the Docs get approved... so thats 3 days, after all of this they tell me my Zflip 5g is back ordered even thou if I go to Samsung site they would gladly sell me another. The back order they say is 3-5 days, buy can't guarantee that. So they expect me to go weeks without a phone. So I went out and bought an razr when my Flip finally arrives it will be sold and pay off Samsung direct. I WILL NEVER AGAIN BUY ANYTHING SAMSUNG

Jun

Posted by Furious74

6/28/21 2:08PM

I have a GE Cafe Refrigerator which quitd working on March 15. Fridge 2 1/2yrs old and protected with Home Depot Protect.(HDP) Service call on March 17 with parts ordered., It has now been over 3 months and stil not fixed. This is the 3rd break down in the 2 1/2 years we hav owned the machine

I have jumped through HDP and Asurion hoops over and over and with no results. Talked to escalation a number of times and Ihave been told no parts available and a buyout would be forthcoming only to later find out they had a new hoop. I was promised a buyout the second time and the
request had been sent to Solutions and they wanted to know if I wanted a check or e-certificate. Obviously neither check every arrived because mysteriously (after 3 months) a new door arrived and I has to have service appoihtment. Service tech came out and still no working refrigerator.
I am a 74yr old senior with a $3500 non working fridge and have spent hours on the phone dealing with this issue. It is not how I envision spending my last years but I will be embarking on a social media tour to advertise my run around.

Jun

Posted by [email protected]

6/6/21 3:30AM

From my understanding Asurion is the insurance provider on At&t phones... You file a claim and they shop u a phone within 24 hours... This is not the case... I have been trying to file a claim with them and receive my phone for the past 4 days now! Each representative tells me the claim is processed and to expect my new phone in 24 hours.... Yet I don't receive any tracking info, confirmation email or any update about my claim at all. When I call to find out the status of my claim, I find out each time (without being notified in any way)that it was cancelled and I was waiting around for nothing! They continue to stick me in this loop over and over again and I am still waiting for them to Annie up on the service they claim to provide. Don't waste time or $$$ with these guys. Get or add renters insurance for your device through your current insurance provider and have yourself the hassle. These people are true scam artists

Apr

Posted by Anonymous

4/15/21 8:49AM

Worst service I have ever received . IT department gives you the run around , and each time I call it's a different story . They could careless if you purchased the insurance with them . They will give you the run around and not honor their agreement .

Feb

Posted by Mill

2/24/21 6:07PM

I am highly mad with this company not once not twice but now three times I am looking into getting something done to this company snd I will not stop until this gets fixed I had a phone cracked screen repair ticket on the books for 2/24/2021 for my son phone and then the tech comes out lies about the IEMI number that has been input didn't even look like he wanted to work cause right when he looked at the phone all he di is complain as if it was a hard job just a cracked screen I called at&t and they stated there was nothing entered wrong they were to work on the phone so not only did my phone not get fixed I had to do another appointment so I set u another appointment same day 3 pm to 5 pm which fine ill wait along came 4:30 no call no communication no nothing so I was forced to call and come to find out the tech went ahead and canceled the appointment without notification or anything the customer service tech was trying to let me know that they were going to send an email which is a punch of nonnse. NO ONE WAS GONNA NOIFTY ME!!!!!! now here I am on the phone trying to get another appointment and see if this can get fixed tomorrow if I don't get anything by tomorrow I am going get a lawyer on this as I pay every month on my insurance I am sick of this crap with this company!!!!!!!!

Feb

Posted by Hamed

2/4/21 7:44PM

I can't stand the company, looks like they are t on the same page!! I lost my phone and submitted a claim with them, after submitting all the details and the required documents and was approved and my device was shipped. Upon tracking my delivery it showed SENDER HAS REQUESTED THE PACKAGE BACK!!!! I called and inquired they told me sorry there was a technical difficulty and had to cancel my claim without giving me any notice!!! They asked me to start a new claim which I did and repeated the same process and again the device was shipped and AGAIN it showed sender has requested it back!!! I do not understand what's going on and who is doin what and what technical difficulties are happening. I've been without a phone and my work depends on my phone!!! My request is if this message is seen by someone who has the authority to take action and resolve this issue please do and resolve it for me because looks like I am talking to robots without any extra knowledge.

Oct

Posted by Anonymous

10/8/20 6:44PM

Worst company ever!!' I lost my phone and filed a claim only to find my original phone 5 hours later. I immediately notified AT&T and Asurion and was told by them that they would cancel the claim. That was a lie because the didn't and sent me a new phone which I returned because I didn't need it. A few days later they blacklisted my phone so I can't use it. So after multiple phone calls to Asurion and AT&T I am still without a phone

Jul

Posted by Feed up

7/14/20 5:34PM

Spent 5 hours on phone today (July 14,2020, attempting to file a claim. Was put on hold by client service 3 times and each time was disconnected. I have paid the $40.00 fee for five years and this was my first attempt to file. Will be canceling this plan with AT&T tomorrow as it seems that this company is a total sham. If AT&T does business with company it does not speak well for them either. I do not recommend any one to use Asurion. Will also submit complaint to AT&T.

Jul

Posted by Anonymous

7/9/20 9:25PM

I spent 3 hours with 4 different representatives to file a claim. When the 4th one could Not help he said we will talk with his supervisor we both held on the line for 2 more hours and at 5pm the phone hung up. I assume they went home at 5. No warning at all so after 5 hours on the phone my claim is still not entered. How do people like this stay in business
.

Jun

Posted by Hopeful Consumer

6/30/20 12:07PM

I purchased a Samsung Washer from NEX late December 2017. I also purchased an extended warranty with the washer ( just in case.) In 2018 The washer stopped at rinse Cycle and would not go to the next cycle. I contacted Asurion to make claim. They asked for the usual info and a copy of my receipt. I forwarded all as they requested and they sent someone to repair it. I have encountered the same problem with my washer this week. I called Asurion and was told by the representative that my claim would be processed. I was forwarded to another clerk who asked for a copy of my receipt. I informed him that I no longer had the receipt because I had to leave my home I. A hurry because of the Woolsey Fires in Ventura County. I explained they had proof as I had sent what they requested in 2018 and the first rep confirmed that their computer tracks all correspondence is logged. When I spoke with the 3rd rep., He demanded a copy of the receipt. I asked to speak to a Supervisor and was told all supervisors are busy but they would call me in an hour. That was 4 hours ago.?

May

Posted by Anonymous

5/1/20 11:27AM

My experience with your company has been very disheartening. I have filed a claim for a broken refrigerator. I had to throw out all my food because it. I've had it for less than 2 years which is even more frustrating. It has been almost ten days I have been without one. I am a single mother and not having a working refrigerator to store food to feed my family has been very stressful. I can say that I have been pretty patient through this process although I have been given the run around. To keep from exposing myself I purchased a used one because I couldn't afford to keep purchasing fast food or throw out purchased food. I understand the Covid19 situation and there being limited service providers, however it is also effecting and jeopardizing my family as well as myself by going to get meals and exposing me to others that could be infected with the virus. I am desperately seeking some some assistance especially towards the reimbursement of food and the used refrigerator I had to purchase because no one could come out to service my appliance. I can be contacted at 727-481-0106. I was given two claim numbers - RNN 200427007312 and 1591017563

Feb

Posted by Johnny

2/24/20 1:26PM

I had a washer claim and the people they use where i live was sit up for the day before Christmas Eve and the call and said they would have to reschedule because they was going to be off and they dumped the claim and i had to call back and have it put back in and then it was after the first of the year before my washer got fixed because the they come and ordered part and had to come back and that could have been done the day before Christmas Eve and i was told i would be reimbursed for my Laundry and it cost me 300 dollars and i only got 45 dollars form them for it and they wont do anything about it and i thank i have talked to this lady named Kaitlyn 4 different time saying she was 3 different people and didn't get anything done i thank Iam going to get in touch with like the CEO or someone this is bull****to have to loss money

Feb

Posted by Att customer

2/21/20 1:29PM

Daryl Dudley a supposed supervisor store Asurion acted as if he wa taking care of our claim and cancelled it. The agents were so incompetent they opened a claim for a phone that never existed . I see from other comments that their replacements are generally defective (a few had no sound)- but to offer a phone for More than market and thenaliciouslh cancel a claim is truly awful. They are clearly to be avoided . They also have supervisors that lie as Mr Dudley said he would call back and instead cancelled the claim thereby Exacerbating the incompetence of his agents who opened 2 claims - and one was for a phone that didn't exist . #scamCentral

Sep

Posted by Asshorion

9/22/16 10:27AM

Rip off artists. They are working hard on getting sued blind.

Aug

Posted by Dora

8/11/16 9:03AM

There needs to be a class action lawsuit filed against Asurion to stop them from continuously getting away with ripping their customers off!!!!

Aug

Posted by Dora

8/11/16 9:00AM

Asurion is the worst company I have ever had to deal with. I sent my Apple MacBook Pro Laptop to them on 6/14/16 for repair. Their "tech person" took the laptop apart and supposedly fixed it. Well this is the third time I've had to send it back because it's still not fixed and they had the nerve to bill me $89.00 on my AT&T account. Really pisses me off! When I called today, 8/11/16 to check on the status of the laptop the customer service representative contacted the "tech person" and came back on the phone and told me that the hard drive was missing. I told her well then your "tech person" needs to reinstall/reload it or whatever because obviously they did something to it. I'm no tech person and don't have a lot of knowledge with computers and have no idea how the hard drive got removed. Anyways, to make a long story short, I've been dealing with this nightmare for 2 months now with no resolution and all the customer service representatives keep saying is I'm sorry. Well sorry doesn't cut it when you are ripping customers off !!!!!

Jun

Posted by UNHAPPY CUSTOMER

6/20/16 5:46AM

I Am Very Pissed Off As Well As Unhappy Because I Have A Insurance Deduction Of $150 And I Have Gotten 3 Replacement Phones In The Last 3 Weeks Because Asurion Keep Sending Me A Defected Phone This Is Really Unfair That I Have To Keep Going Through This And Sprint/asurion Has No Problem With Taking My Money But It Seems To Be A Problem With The Customer/me Being Satisfied I Have Lost Importing Things In My Phone As Well As Not Being Able To Restore Redeem Or Anything Else With My Phone. This Is The Most Frustrating Thing Because Asurion And Or Sprint Has Not Done Anything To Accomidate Me In This Matter.
Signed
Unhappy Customer

Dec

Posted by pissed off customer

12/29/15 6:49AM

Asurion lost a class action suit in 2007 doing the same exact thing they are doing now. For all who reads this, its time for another class action suit. lets get together and form another class action suit until asirion does what they are suppose to do.

Sep

Posted by Anonymous

9/11/15 12:52PM

Asurion is by far the worst company I have ever done business with, every thing is covered until you have a claim then there is no coverage. The Attorney General would be wise to take a good look at this insurance company or the IRS as I am sure they are taking accrued loses they are not entitled too

Mar

Posted by Anonymous

3/14/15 8:44PM

I filed an insurance claim on March 3rd for an iPhone 5s. I received an iPhone 5. When I called to have a new replacement sent the associate told me to speak with AT&T tech support to figure out how to work my phone and that they sent me the correct phone. After a back and forth they agreed to send me a new phone. Again they sent me the iPhone 5. This happened once more.

I now have three iPhone 5s and they said they won't send me the correct phone until I send them back the three phones they sent me. I am using the first one they sent me since my original is unusable and I would now have to be without a phone for 5-7 days because of their error. I don't understand how they are so reluctant to be helpful in resolving an issue when they were at fault.

Had I known Asurion was going to do business like this I would have never purchased insurance.

Rochelle Harder

Jan

Posted by Anonymous

1/6/15 12:18PM

Dear Asurion Customer Care,

I am highly upset that I filed a $200.00 claim for my stolen phone and the whole process of working with Asurion thus far has been terrible!

First of all, when I picked up the phone from Fed Ex I noticed the box to be quite light in weight. Upon opening package and then phone box, I found out the phone was sent without a battery, not to mention I reported the phone STOLEN when I filed the claim.

Next, after having to wait an additional 4-5 days for the battery to arrive, when it finally did and I inserted into the phone, I discovered the phone was not functioning properly. For some odd reason the phone locked the SIM card and when I called Sprint they immediately stated it was a phone/equipment not service issue. Then trying to make my first call, I immediately then found out the listening speaker was not working; I can only make/receive calls using the speakerphone, highly frustrating!

Last but not least, after calling one of your technicians, I was referred to take the phone to a technician on a phone I just received from you, a continued inconvenience to my time & money!

I pay $12.00 a month on insurance and additional $200.00 to receive a refurbish phone not even new, and I can't get one that works properly upon arrival is utterly ridiculous!

A Disgruntled Customer

Yakingma L. Robinson

Dec

Posted by jrowe305

12/1/14 7:46PM

This company is horrible. I filed a claim on November 12, 2014 and still have not received my replacement device. I have called several times to check the status and each time i am told it will be 1-3 days. After 12 days, i was told there is a 14 day backorder and that the device would be sent to me the next week. The week went by and still no device. I called again and was told that the company had received 200 phones but there were 200+ on backorder and the next shipment would not come for 7-10 days. When you file the claim, the confirmation email that is sent to you states that you will receive updates every 48 hours and i haven't received anything.

Nov

Posted by Bozo the Clown

11/5/14 5:01PM

ASURION is a monopoly, "insuring" all cellphone owners in USA no matter their supplier service... Naturally, their contracts and business tactics are solely in their corporate interests, NOT for us, their beleaguered clients who keep their premiums coming! I filed for a lost cellfone, FedX delivered it yesterday, and I found my original under the seat of my other car today! I hadn't even "activated" my replacement, so called customer service, a lengthy waiting time of course and entreaties to "Go to our website!" reaching a decent hard-working lady whose task it is to say, "No deduction refunds and a $500 fine if you don't send us your old fone!" Essentially, we can't keep our original fone, have to take their rebuilt one, and the $200 is "Our tough luck!" "They got the MINE, WE got the SHAFT!"

Oct

Posted by adamfarris

10/20/14 11:45AM

I called Asurion because I got a letter in the mail saying that because I had filed 2 claims within a 12 month period that my insurance is being taken off my Verizon Wireless account I need insurance on my cell phone because im very rough on my cell phones and I talked to one supervisor name Shelly and she was no help at all Asurion is Bull Crap..

Oct

Posted by casabuen

10/10/14 10:01AM

I filed a claim on 9/29/2014 and still have yet to receive my replacement phone. 10 calls later even after speaking to 2 Supervisors and 1 manager, I received an empty box. This is s0 frustrating. Asurion didn't waste anytime charging my credit card for my deductible and my deposit.
I never seen such incompetency! I am resorting to returning to the store I purchased the phone and letting their General Manger handle it. Wish me luck!

Oct

Posted by lynn08

10/9/14 2:40PM

I enrolled via phone with Asurion. They confirmed my "enrollment". However, when I made a claim, they denied it because Sprint had not billed and I had not yet made a payment and although I was enrolled in coverage it was not "active"....huh???. This despite the fact that they do not have a waiting period. I paid to have the phone fixed. When I broke it again, despite having paid premiums, they denied coverage again due to the previous damage they have previously refused to fix. If you have had a similar experience with Asurion, please email me. I'm having an attorney look into a class action suit, especially since they seem to have a monolpoly on the market.

Jul

Posted by Anonymous

7/30/14 4:21PM

1. I received my replacement phone a day late.
2. Upon receiving the phone I was given a list of instructions to follow to reset the phone. Because of the damage to the phone the phone would not power up in any way and therefore I could not complete the reset.
3. I attempted several times to contact assistance Asurion by phone with negative contact and had to contact Verizon who contacted Asurion.
4. When I spoke to an Asurion representative she first could not find my account and then transferred me to someone else.
5. After explaining the situation to the next person he stated he could not find my information and wanted to transfer me to Apple tech support. I explained I didn't need tech support because the phone was damaged and would not turn on and I wanted to know what I needed to do to return the phone without having to paying the $300.00. In a disrespectful tone and manner he stated "she was wrong, didn't know what she was talking about and he needed connect me to tech support." At that time I disconnect the call.
6. I then contacted Verizon to see if they had another company to insure my phone and she told me they did not but did contact someone that took less than 2 minutes to fix the problem.
7. Because of the unprofessional and unknowledgeable staff you have representing your organization, after over 5 year of service with Verizon; I am considering changing my phone service.

May

Posted by unknown

5/6/14 3:25PM

this is the worst company ever they keep denying my claim for a stolen phone because I reactivated my service and tried to call it to see if anyone would answer and then they tell you to call your service provider and then the service provider tells you to call them because they are the insurance company and they dont even tell you , your claim is denied you have to call and find that information out . complete bull

Apr

Posted by anonymous

4/19/14 4:46PM

THIS COMPANY IS HORRIBLE. I pay insurance every month to make sure I am covered. It has been nothing but a HASSLE to try to get my new phone. They need to get their crap together, because they just lost a customer.

Mar

Posted by Isabel

3/31/14 9:23AM

This company will never again get money from me. I have been a loyal customer for many years, however with the latest dealings with this company I will NEVER again deal with them. There's an excuse for everything. Was promised a NEW phone because of issues with the past 3 phones. They sent me a reconditioned phone again! Called them before even activating it, only to be tolld that they did request a new phone but the warehouse sends what's available. I was told there was a NEW phone available when I filed my claim. Asked representative about getting a new phone and she said the same thing again. Also made it clear that the money was non refundable. So basically telling mewe got your money and you get whatever we decide to send, save the money if phones breaks buy online, eBay craigslist even since companies are starting to sell reconditioned phones.

Mar

Posted by Anonymous

3/14/14 10:41AM

I received the wrong phone.. and to get it taken care of, im going thru so much rigamaro.. All I want to do is get it activated... how do u send the wrong phone out so quickly. But it takes 24-48 hrs to release it. I get so many different responses when I call. They suck

Feb

Posted by jhenneman

2/11/14 10:44AM

My wife had her phone come up missing at work. So, being a good husband, I drove to a Verizon store and activated an old phone so she had one to use during the claims process. (she is in vehicle sales and her phone is very important to her job) Upon applying for the replacement phone, Asurion denied my claim. They stated that because another phone was activated that day, that the Iphone was no longer insured that day. This is the most ridiculous excuse I have ever hear. All they are trying to do is SCAM us out of having to replace the phone. We have continuously paid the insurance one time with every bill for the past 10 months. If they fail to approve my claim I will contact an attorney.

Jan

Posted by unknown

1/9/14 5:12PM

I have been without my phone for the past 2 weeks and they keep saying that my phone is on back order and next they told me that it was in there warehouse yesterday and I called today and they said its still on backorder so I spoke with someone else again today and she told me that they do have the phone in stock but not enough batteries so the batteries is suppose to come in tomarrow so if they have enough of them that I should receive my phone no later than Monday that is not the way to conduct a business and I am very dissatisfied as a customer because I expected better service and that's not what I received I was given several different mix messages I would like to recived my phone by Monday if I going to continue with being a customer and I should be compensated for this inconveince

Nov

Posted by Vanna

11/26/13 10:01AM

I have been waiting on a phone from asurin for 11 days and when I called to inqurie they tell me the order has not been completed this is not good for business When you are paying for insuance for your phone each month and if something happen to your phone you have to pay more for more bad service they are quick to want to pass you a re flab phone.

Nov

Posted by Tanya

11/22/13 8:22AM

its been 12 days and the company keeps telling me the phone is on its way...I pay my insurance monthly ,I want my damn phone already!! my daughters phone was replaced in 24 hrs but mine,12 days&still no damn phone that I paid $600 for!! IM Outraged right now >:(

Sep

Posted by any

9/25/13 8:38PM

Absolutely TERRIBLE, Fraudulent, I read previous reviews and I have to say....CORRECT!

Aug

Posted by RASmith

8/18/13 7:50AM

I am very dissatisfied with my recent transaction with Asurion wherein I sought to replace my son's phone after the charging contact cracked and rendered the phone inoperable. This phone, when purchased brand new, was the model with the slide-out keyboard - a critical feature for the user.
To summarize, after paying the $7.99 per month in insurance, I was charged $100 for a replacement that comprised a rebuilt used phone that does not replace the insured item - it has no keyboard.
Furthermore, the claims process required me to submit a driver's license picture (or similar ID), a detailed written claim form, and a PHOTOGRAPH of the phone's open back, which provided the EXACT model, MAC number, IMEI, and serial number for the insured and damaged item. Why was all this necessary if it was going to be disregarded?
To add insult to injury, the claim was initially denied because the model selected in the online questionnaire - provided in a drop-down menu -- did not "match" the insured item. After this was clarified and corrected through a call to customer service, I was given yet another claim number and told to FILE THE CLAIM again online with that claim number. This step seemed quite unnecessary since the service person obviously HAD my documentation from the initial claim. However, I proceeded to do what the very pleasant customer service person instructed.
In resubmitting the claim, the last step was to select the phone replacement as the Asurion site stated that the exact model was not available (?!) but then pictured two available models. I was careful to select the choice which pictured a SLIDE-OUT KEYBOARD.
Imagine the dismay and disappointment your customer experienced when the phone delivered in a couple of days did NOT have the slide-out keyboard. Even worse, I had to return the damaged phone which has a keyboard to you in swift order! So now I imagine you will repair the damaged phone and provide it to some other customer. That is just wrong.
What a horrible service. The final insult is that I feel trapped into maintaining the service because the phone you provided is possibly inferior and I'll have to get you, Asurion, to send yet another replacement.

Jul

Posted by Susnik

7/31/13 8:55AM

This is the worst insurance company ever (Sprint). Got a brand new S4 a month and a half ago and it fell and the screen cracked all over. Unbelievable. Had my evo for well over 3 years..with insurance..and never had to have a claim. NOW, asurion sent me a refurbished phone which I specifically said I did not want. Called and after their horrible customer service which just repeated some scripted crap to me they are sending another phone...without a guarantee it will be new of course. BUT, they are sending it to my OLD address!!!!!!! Even after I reviewed the correct address with the customer service rep on a recorded line!!!! I called when I got the shipping email and saw it was wrong and they blew me off and said I would have to call fedex...this was last night. I just got off the phone with fedex who told me asurion has a restriction on the delivery address and only THEY can change it!!! Round and round and round and round. On top of it all it is costing me $150.00 for the replacement phone and they are being offered right now for 199.00 plus one for free! And they want to give me some piece of crap refurbished phone for my brand new one!!!

Jun

Posted by Anonymous

6/10/13 9:52AM

Assurion is the worst phone insurance company in the world. They give out half information, and always blame the phone complany - it is never their fault. I wish that some other company would come into play so that I never have to deal with them again. Assurion customer services reps are liars and are probably taught to lie. I've heard that if you buy a phone not from the company but from Best Buy or some other store you do not have to deal with Assurion. Best bet, my next phone will come from a store that does not deal with Assurion.

Mar

Posted by Anonymous

3/25/13 12:15PM

this Company is a down right ponzi scheme... they dont care about "customer service" they are trained to only tell you half of the info that you need to know to fill out your claim so that when you call them they can say, well you i=didnt do this or that so it is your fault not ours...and if you are an independant contractor and lose work because of THEIR c=screw up...they say "oh well. we dont have a compensation set up for your loss" you will get your phone when we feel like sending it to you...it doesnt matter what OUR rep told you on the phone..you have to do it all on-line. I actually called the CORPORATE office asking for somebody ABOVE the customer service reps that I could speak to and I got transfered back to the same old . book reading , nin nods, ( after being hung up on) this Company really does not care about you exept for the money that they will be making off of you.,... find another insurance carrier..or better yet dont insure the phone save yourself the hassle and just buy a new one!!!

Mar

Posted by Anonymous

3/19/13 8:07PM

I filed a claim on my Verizon phone with asurion. When I received my replacement phone it was not working. I called my provider and was told they could not help me since I could not provide them with a password I had on file even though I gave them my last 4digits of my ssn and my address. Go figure. She said I could physically go to any Verizon store and they could help me provided I show a valid drivers license. No problem. Went to Verizon and gave them my last 4 digits of my Ssn and phone number. That was all they needed. Go figure. Unfortunately, they came to a conclusion that the phone was defective. I went home after that and called asurion to tell them the situation. I was hung up 2 times. The second person I talked with was unbelievable. You could not understand anything she was saying, and she needed to blow her nose. Instead you could hear her disgusting snot being sucked in over the phone. She said she was going to put me on hold while she confirmed my story about being at Verizon a few hours earlier on the defect of my phone. How was she going to do that? I asked her that same question. She said, " oh, I will be able to". Well, after that I got cut off. I called back again and talked to Che. He didn't solve my defective phone, but was pleasant. My real complaint though is, why was this phone not checked by a quality dept. before being sent out? My husband had a replacement phone sent to him a few years ago and he too had a defective phone that had to be sent back. Seems to me someone is not doing their job. I've lost all confidence in all phone providers, phone insurance, or just plain old phones. This will be my last phone. I really don't care if I ever own another phone ever. Everybody makes a big deal about cell phones these days, but there was a time where we didn't have them. I did not have a phone for the last 4 months and actually liked it. I only decided to get a replacement because I was going on vacation. I can certainly live without them for what I just went through. T he phone system is totally over rated and I actually enjoyed the time not having one. Good luck with keeping the phone business going because the cost is getting ridiculous and I've wasted enough energy and time with all the customer service bull.

Oct

Posted by jvr_garcia

10/23/12 3:34PM

I have had the worst experience ever with asurion customer care.