Asus Corporate Office

Asus corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
ASUSTeK Computer Inc.
800 Corporate Way
Fremont, CA 94539
United States
Phone: 510-739-3777
Fax: 510-608-4555

Asus Corporate Office Comments

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Dec

Posted by Asus sucks

12/10/20 4:13PM

Whether you throw your money in a garbage can or buy an asus product the outcome will be the same. I would strongly urge anyone to stay far away from this company. I bought a brand new asus laptop in June 2020, in August 2020 the motherboard went out while I was out of town for work. I had to buy a cheap computer just so I could finish my job. Sent the laptop in for repair in September. Didn't hear a word for a month until I complained and then they said they had to send it to another repair facility. No updates whatsoever throughout the whole process. Finally today December 10 2020 almost three months to the day that I sent it in for repairs I have received a package but the computer they sent back to me belongs to someone else. I just called support and explained the situation and the person hung up. Worst experience of my life with a computer company and their support team

Jun

Posted by Bethany

6/12/20 10:01AM

You have the worse products ! The customer service !!!!!! I will NEVER buy another asus !!!!!

May

Posted by Sssteven

5/7/20 10:48PM

Worst laptop support ever. I sent my laptop in for repair, they had it 6 weeks and still hadn't fixed it. It was a minor repair and for 2 weeks was told almost ready to ship. However every time I checked, still nothing done and would not provide time frame for when it would be done. This is after told case was escalated numerous times. Chat people gave no help or information for entire 6 weeks.

Send computer only if you can wait forever.

Mar

Posted by endeavor101

3/8/19 8:27AM

I have tried calling serveral times before and no avail unfortanelty. I have had previous tech who have had me on for long period of times that does not appear what to do or troubleshoot issues I am having with my laptop. I just purchase the labtop not long ago and no resoluction to my issues. I generally use it for business purposes. I am a bit frustrated to say the least. I have tried calling corporate office it is not 1000am est time but no one was available to speak to. If someone can call me from corporate office that would be great to discuss. He stated after requesting serveral times that is was no higher tech than him which I doubt being he appears to be reaching out to someone when I was on the call with him but still no resolution to the issues I am having thus far. I have not heard back from escalation regarding ticket and my issues I am having for some time now.

Mar

Posted by Bie Me

3/31/17 4:00PM

Worst Support On The Planet!!! Wait 45 Minutes. Got Someone Speaking Broken English. In Two Minutes They Hung Up On Me Because I Couldn't Understand What They Said. Bastards!!!!!!!!!!!!!!!!!

Oct

Posted by Anonymous

10/31/16 1:35PM

Regarding: ASUS Transformer Book T100HA-C4-GR 10.1-Inch 2 in 1 Touchscreen Laptop (Cherry Trail Quad-Core Z8500 Processor, 4 GB RAM, 64 GB Storage, Windows 10) for $279.00

August 2016 ' Device unboxed and setup

- Spoke with techs; Shane and Keifer; escalated to supervisor Jermaine.

- Jermaine communicated the process of identifying and resolving issues. 'Regarding your battery issue, I will expedite for resolution and completion.'

- Later discovered on the 24th this never happened.

- Unfortunately, I delayed in opening the box (opened the beginning of August), as I was so confident in ASUS products. That there would be no issues with this brand new Transformer T100. This is not a refurbished (reused/re-certified device) but a brand new Transformer T100.

- I communicated, that this is totally unacceptable! Having no tablet is work stoppage. Also, planning to leave out of town on the 20Oct16. Requested a replacement or tablet battery issue be resolved and returned by 20th. Per Jermaine 'I have noted and escalated your issue and concern'.

14Oct16 ' RMA (ASUS Transformer Book) shipped via FedEx: 790572871141

18Oct16 ' FedEx: 790572871141 delivered; signed by A. Nguyen

24Oct16 ' Called Asus Customer Service for status of case number N161035408 (Techs also reference the RMA: USG16A3677)

- Janelle: 'I see no updates regarding an expedite. Only see that you are requesting a tablet replacement'.

- Asked Janelle to be sure if there are updates entered in case ticket after the 12th. She communicated 'no there are no further or additional updates'.

- I escalated to speak with a supervisor or manager.

- Supervisor Nevada: 'your Transformer T100 is waiting for replacement parts; looks like an adapter.' No way!

- After further questioning, this was not true. ASUS is waiting to replace the motherboard on Transformer T100 device used just two months. Again I communicated this is totally unacceptable. Also, reiterated this is a work stoppage. Travel plans now placed on hold.

- I escalated to manager; spoke with Daniel. 'I will expedite'.

- Appealed to Daniel to put himself in my shoes as a hard working consumer. In addition, to reach out to and put 'fire' under Facilities techs'. I also communicated reviews on ASUS Corporate, Amazon and ifixit websites sites reveals motherboard issue on Transformer Books is not new.

28Oct16 - Called Asus Customer Service for status of case number N161035408 (Techs also reference the RMA: USG16A3677)

- (Tech) Sha'phon: 'Transformer T100 device is awaiting spare part.'

- I appealed to reach out to obtain additional information from Facilities team. In addition, 'put yourself in my shoes. I have rescheduled trip to leave out of town Thurs., 3Nov206'.

- Tech: 'Transformer T100 device is being tested'.

- I communicated to please have Facilities complete testing and ship no later than Monday, October 31, 2016. I will be leaving Thursday, Nov 3rd..

- Tech: 'Concerns noted and expedite made in case ticket.'

- ASUS Customer Support sent me an Expedite Bill after speaking with tech.

- ASUS Expedite bill: $15.00 was paid in full.

30Oct16 - Called Asus Customer Service for status of case number N161035408

(Techs also reference the RMA: USG16A3677)

- (Tech) Shawn Michael: 'Transformer T100 failed Friday's testing. Device went back to test. Appears to be waiting for parts.

- I escalated to manager. However, supervisor Christopher communicated: 'ASUS is working on repairs; cannot guarantee received by Wed. Nov. 2nd (before leave Thurs).

- I escalated to manager

- (Manager) James: 'Your device has component issues that need to be addressed; and re-certified. It will then be sent out to you when completed. We cannot provide an eta. We will not provide a replacement. You are not eligible to swap out for a replacement'.

- I asked: 'do reach out to Facilities regarding a eta.'

- (Manager) James: 'I cannot do that.'

- I asked: 'why did ASUS have me pay for Expedite'?

Do check out the reviews on ASUS Corporate, Amazon and ifixit websites sites. These sites reveal that the motherboard and battery issues on Transformer Books are not new.

Are these known issues with ASUS Transformer T100's? If so, why are they not resolved? Why are consumers being fooled into purchasing these T100's only to have issues with the motherboards, or batteries not holding a charge?

Is this the type of products and services Amazon would like to be associated or connected with?

ASUS Support techs are trained 'robots', scripted to be focus on resolving faulty products and not focus on customer satisfaction. Good business sense is to make the customer happy or satisfied so that we will return, not run far away.

As communicated to ASUS techs, supervisors and managers: this is the first and last ASUS device I will ever purchase. Should conversations regarding tablets, i-Pads, desktops, etc. comes up with my friends, relatives and co-workers, I would have to give my honest and frustrating experience.

If this were you or your loved one, how would you proceed? What would or should you expect? What would make me happy or satisfied for time spent, work stoppage, travel adjustments? Not to see ASUS devices again. In addition, a refund of my hard earned dollars, even if it is not a full refund.

Thank you for taking the time to read. In addition, taking the time to address and respond.

Oct

Posted by J. Still

10/7/16 8:05AM

ZenFone 2 Laser ZE551KL always restarts during recharge. And after many hard resets, still won't take Marshmallow update.

Spent over 5 hours on phone with incompetent tech reps--even after escalated to level 2--no resolution.

Asus may be a leader in manufacturing computer parts; but their devices are frequently faulty and their service SUCKS--always!

Jul

Posted by DELEM183

7/8/16 1:04PM

I Purchased A 10 Inch Asus Zenpad Z300c 1a/c3200/16gb Which I Had For About 6 Months. Tablet Is Still Under Warrenty. The Charing Cord Wont Stay In The Usb Port So I Sent It In For Repair. They Refused To Repair It And Wanted To Charge Me $198 To Fix It. I Explained That All I Did Was What I Was Supposed To Do Put The Charging Cord In The Port. They Told Me They Won't Fix It Because Of Physical Damage. I Asked Them What Damage Since My Tablet Has Been In A Protective Case Since Day One And Its Never Even Been Dropped. They Told Me That Since There Was No Recall For That Particular Issue It Had To Be Me. I Told Them That The First Tablet I Purchased Worked For 2 Days And I Sent It Back And They Sent Me A New One So Their Products Do Have Defects And That This Is One Of Them. I Said The Usb Port Was Faulting If It Stopped Working And No Holding The Charging Plug In. They Said They Don't Care And No They're Not Fixing It And To Expect My Tablet To Be Returned To Me Unrepaired Sometime In The Near Future. I Have Gotten The Run Around With Every Number I Dial Since They All Lead Back To The Same Customer Support Service Center. I Will Never Buy Another Asus Product Ever Again. Their Customer Survice And Warrenty Program Is One Big Joke...

Jun

Posted by Al

6/30/16 4:47AM

ok who ever wrote a bad review about asus couldn't be more wrong. They aren't bad. they are WORSE than BAD!! Any way of putting NEGATIVE Stars?

I bought a small desktop unit and K20BF and within one day I had to call MS because there was an issue with the windows install to which MS, (surprisingly) gave a good service. We successfully fixed the issue. Next problem was the HDMI port does not send a signal to the monitor to go into sleep mode nor does it even detect the monitor (tried 2 monitors) to which I finally fixed the issue of detecting the monitor because it would only work with a generic driver. But if the computer goes off the HDMI port no longer "talks" to the monitor so instead of it telling it to "sleep" it displays a "check your cable connection" message, which is usually due to a video card fault of some sort. Be it as it may I accepted that too. But what I found completely and utterly absurd was when the keyboard went faulty after 1 week and 4 keys refused to work, I then hooked up another keyboard (standard TS procedure) and it worked fine. So I call Asus and the agent I spoke with, a complete jackass, first tells me he needs to put me on HOLD to find out the options available to me for a faulty keyboard. I guess a congressional meeting of the highest powers is required in order to decide something sooooooo complicated. He comes back after leaving me on hold for about 6 minutes and tells me ( and you will love this), "You need to send in your computer." WTF??? I had just finished telling him that the system works fine with another keyboard but this one had 4 keys that were faulty. So I demand to speak to a supervisor. Putting aside that AGAIN, he leaves me on hold but this time for almost 20 minutes, which in call centers is taboo. I been working in call centers for 13 years and no matter how long you need to keep a customer on hold, you check in with then at a reasonable interval varying somewhere between 2 and 5 minutes depending on call center policies. Nevertheless the sup apologizes for the hold time and replies with something stupid like, "we are unusually busy right now". WTF does busy have to do with an agent checking in with you? He then proceeds to try to convince me that the pc has to be sent in and that if the keyboard is faulty they would repair it. NO ONE REPAIS KEYBOARDS. It's NOT COST EFFECTIVE!! Again, putting all that aside, why would I want to send in a brand new computer in for a faulty keyboard? It JUST ISN'T DONE!!
Stay away from Asus. They may have reasonably good products in general, but the support they have (or lack there of), is not there and they don't have the customer's interest. Rule #1 is customer service: YOU DON'T PISS OFF THE CUSTOMER!! Service is EVERYTHING today and Asus doesn't seem to realize that. Or if they do, they aren't aware of what their call centers are doing to them.
Someone posted above that they don't understand why so many people are posting bad reviews? Well buddy, you're in a world of your own, cause everyone else has had bad experiences with a company I one thought was better than Acer. Congrats Asus, you just dropped to the basement floor along with Acer! Robot agents and don't-care attitude from management.
I need to go pack up my Asus crap system and return it while it's the first 2 weeks of purchase.

All the rest of you who posted Asus was bad. REVIEW YOUR POST. They are worse than bad.

Jan

Posted by onemoresucker

1/10/16 9:30AM

I purchased two ASUS Transformer Book Flip TP300L laptops a few weeks before Christmas, one for my son and one for my daughter. Around a week and a half before Christmas I removed the brand new laptops from their boxes and proceeded to connect the laptops to our wireless Internet, install an antivirus program, and run any updates the laptops might need. What I found was one of the laptops worked just fine and the other laptop sounded like the fan was constantly running. What I found in addition to the fan noise was an incomplete build after checking device manager and seeing so many devices not recognized. After calling ASUS tech support and restoring the operating system it was determined that the best thing to do was to send it in for service. So no laptops for my kids at Christmas, which we planned for due to shipping being hit or miss during the Christmas season, and received the repaired laptop today, Monday December 28 2015. I removed the laptop from the bubble wrap and placed it on my desk. I was very irritated at how the laptop looked. I saw tape residue on the top of the laptop and then I opened the laptop only to see more tape residue, and an actual piece of tape, stuck to the screen. I then noticed that the screw covers were warped and also noticed a dime-sized discoloration on the back-right of the keyboard that looks like a heat mark. So I cleaned up the laptop and screen and noticed that there are scratch marks on the hinges that hold the screen onto the laptop. This is supposed to be a new laptop. I double-checked the serial number with the one on the box just to make sure it was the same laptop, and it is. I then boot the laptop and went into device manager to see if there are any devices that are not recognized. For the most part things are good except for the touchpad, which is set to Microsoft PS/2 Mouse, and that driver might be the reason that the touch pad is erratic. The laptop is also extremely slow in installing and uninstalling software...on an i5 processor with 6GB of RAM. After checking Event Viewer I noticed an entry pointing to system firmware not being updated enough for the processor speed to be realized. I removed two separate, identical pieces of software from both laptops at the same time and the one that WAS NOT sent in for repair accomplished this at a much faster rate. At this point I regret buying an ASUS. A 50% average sucks when you are talking about computer products. Right now, I am 4+ hours waiting for this laptop to install updates. This is the second time I watched this laptop install this amount of updates. An hour and a half ago it was 111 updates, now it is 110. BTW I have Verizon Fios 50MB Internet connectivity, so it's not the connection speed. Since I am a glutton for punishment I called ASUS tech support and asked if they could assist me in updating my laptop firmware. I figured it's the least they could do since the "repaired" laptop came back without the latest firmware. After a few minutes the tech support rep stated that he couldn't assist me, that I would need to visit their site and do it on my own. I will not buy another ASUS laptop if for any other reason than for their laughable tech support. I then called tech support back and asked that they assist me in updating the firmware, and gave them the Event Viewer details, and the next thing I know is I'm on the phone with a representative from Microsoft support. So I ask her for help and inform her of the background of my issue. She tells me that I need to see a local tech support person face to face. OMG I'm about to lose it at this point. So I call ASUS support back and I hear the phone pick up, then I hear people talking in the background, and then I am forwarded to a survey. After filling out the survey I call back again, and I get another survey. I call back again on my cell phone because at this point my home wireless phone battery is dead. I can't remember the exact time but I do remember telling the technician that I'm going on 6+ hours with this laptop. The technician informed me that resetting the laptop will hopefully resolve the issues, and that I would lose everything with the reset. I'm fine with it, but I tell him that before I sent the laptop back for repair the first technician had me do the reset and it did nothing to resolve the issue. So here I am, 6+ hours into it already and I know the system restore is going to take hours. I stay up for it...its past 2:30AM and I can't take it anymore. I get a few hours of sleep and wake up around 7AM and check on the reset. It looks like it finished but I am still seeing the same Event Viewer entries and experience the same system sluggishness. Maybe the Windows update is causing the slowness? No...I had the same exact laptop right next to this one and had no issue with sluggishness at all. Of course I didn't see the Event Viewer entries in the other laptop. Windows is downloading updates so I let it download and run them. Windows reboots and hangs. I let the process go on for around 2 hours and then I cold boot. Windows is now screwed up, so I go and do another reset. It is now 1:55PM and I just gave my son this laptop because he has been patiently waiting to get his Christmas present. This laptop has issues. I bought this laptop brand new and it has never worked as it should out of the box...it has never worked as it should upon return from "repair"...and after resetting/reloading Windows not once but twice it is still having issues. I believe we're past the point of fixing this laptop, as it obviously has issues that can't be fixed with driver updates or operating system restores. In addition to all of this, I copy MS Office directly onto the C drive and run setup and it ran so slowly that I left it run overnight. 7 hours later the next morning I get up to check the install and it is still frozen at the same point in the install. At this point I sent an email to ASUS corporate office respectfully ask for a replacement laptop or a department where I can actually send my complaint. I don't expect anything to come of this...I sure do with I would have read the company reviews before I bought the laptops.

Sep

Posted by szdroik

9/2/15 3:29PM

This is the most horrible company I have ever dealt with. Their customer service does not exist, I spent hours and hours on hold getting no where. Do not ever buy a computer from this company, no matter what the sales people tell you. Thirteen months and my whole mother board goes out. They want me to pay 300.00 to fix. After I paid 750.00 on this new computer. No way should the motherboard go out in 13 months unless they are using cheap parts. I also sent my computer in ,my original box, with big letter RETURN THIS BOX BACK TO ME. Now I don't have my original box. I took pictures and will pursue this issue. Please don't ever waste your time like I did with this company.

May

Posted by Anonymous

5/5/15 11:52AM

This is one of the worst companies. The customer service and products are missing the most important thing...QUALITY.
I have been returning my tablet to service dept for 4 times. Every time they fix, another problem pops up. Obviously, the tablet I bought for close to $200 was defective. There is no communication with tech dept either. They claiming that emails were send and this is 100% untruth. There were no communication between us.
If Asus sell defective merchandise, they should honor their obligations to the consumer and replace defective tablet with the new one (not refurbished).
I am completely, absolutely and totally disappointed with Asus company and their products. Needless to say, I will not be buying products with Asus logo. Asus "commitment" to the consumer does not match their advertisement for such.
Asus should be ashamed of their customer policy. Even when I reached USA HQ, I was put on hold and then disconnected. I will not recommend and will discourage anybody who will ask for my recommendations. Moreover, I will be voicing my dissatisfaction whenever and wherever I can.

Mar

Posted by dtasher

3/18/15 9:02AM

I purchased an Asus R7-240 video series that is still in warranty...Now dead.
Sent it back for RMA about 3 weeks ago...
Now I'm on my fourth hour long phone call with no resolve.
I will stop buying their product, and go over to another company.
I don't know who, but it can't be any worse...I'M DONE

Jan

Posted by shobhita

1/16/15 1:22PM

(Mumbai,India)I fail to understand how companies plan to sell their products much before to places where they hardly have their service centres operating. and even if they exist , they aren't in the vicinity. Well the major issue beholding here is with my tab "Asus fonepad 7"(2013 model). Had purchased the product on june 2014 through flipkart.com.On arrival the fonepad seemed really promising ! but when started functioning it on daily basis, it's typing pad had become less responsive to touch, there was this charging issue,every time i charged my cell phone it stated ,"battery charge insufficient", to add to the misery , accidently my phones internal display got damaged due to my neglegence, i soon went to the asus service centre Compuage ,in vashi (navi mumbai),the personnel repaired it with 8k being the cost!!, but just within 15-20 days of it's use the display had gone for a toss again.this time not being my fault atall !Upon going back to him, he had a rude response , and was claiming to charge once again for it, while it was not even a fortnight of it's usage !. I mean this is pathetic. If there can't be good service, i guess companies like these should not exist. Highly disappointed.(It was on my brother's recommendation i bought this fone, since he had it's laptop! but the fone market is somthing i see a dark side of.)

Oct

Posted by Daisy_me29

10/8/14 4:27PM

I bought an ASUS Laptop and it began having issues w/in a handful of times that I had used it. Sent it out to Geek Squad to be fixed and they scratch the front of it and didn't fix the problem and made more issues w/ the Laptop. Then sent it in twice to ASUS and each time it comes back it has more issues along w/ the initial issues.

NOT HAPPY W/ ASUS or their products!!!

Oct

Posted by BGCA

10/8/14 11:09AM

Terrible service. Un-Cooperative representatives. Can't get through to service dept. directly. My laptop has been back and forth for repairs several times. Motherboard went out in January. Got laptop back in February, I had to go abroad and came back to it not working again. Sent back to Asus who now wants more money to fix the problem they never fixed previously. FRUSTRATING! I'll never buy another ASUS product. Piece of junk! Waste of money!

Sep

Posted by Anonymous

9/5/14 12:22PM

ASUS you should be ashamed of yourself they way you handle clients. I purchased that d my notebook in December 2013 and it did not work. Had a company that sales ASUS tech person look at it and he said they would send it back something is wrong with it. Well it's came back with a new motherboard and still does not work. I have sent it back to your tech people 5 times and then you send me another machine that has also been reconditioned and does not work. PLUS they put in the box with the machine THANK YOU FOR PURCHASING A RECONDITIONED MACHINE. I'm boxing it up and sending it back that will make 6 times BECAUSE THIS MACHINE DOES NOT WORK EITHER. .
I have since bought another computer a couple months ago cause I could not wait for ASUS and I'm glad I did. DO NOT BUY ANYTING FROM THIS COMPANY they do not stand by there product and have POOR TECH SERVICE. Of course if your reading tis you already know about there service.

I know they are just waiting for the warranty to run out in December of this year so then they don't have to do anything for me.

Aug

Posted by dodge

8/25/14 8:45AM

there ripping everyone off they neeed turned in I am calling the BBB AND FILE A COMPLAIN I am sueing them for there contrac breach it is so sad that they don't care about there customers at all all they say to you n the phone is there sorry there sorry and do nothing

Jul

Posted by Why

7/29/14 3:55PM

I bought 2 Asus HDMI Monitors for gaming for my son. I sent in the rebate forms and 6 months later they said they can't send me a rebate.I work on a tug boat and am gone 6 months at a time , figuring when I get home the rebate check will be there ....but it wasn't I should have known it was a scam .Now I need 4 more monitors and 3 laptops . ,but I'll be damn if I waste my money on Asus products ever again.I tell my friends don't ever buy Asus products cause Asus does not back their products or rebates. I think Asus is a scam company just using americans for their money. Bite my ass Asus.....I just got home the other day and threw all the paperwork away , then I hear about this site.....FY Asus.....One pissed off ex customer.....I hope Asus loses their shirt and goes under.....( OUT OF BUSINESS THAT IS ...)

May

Posted by Rock

5/6/14 7:07PM

To make a long story simple, I would NOT recommend ASUS products--in particular AMD motherboards because of the numerous problems I have had with them. I have had to do many RMAs and pay for return shipping at times, plus take the time to resolve longstanding issues and then replace motherboards which takes time and your own materials you have to pay for.

A person can no longer talk to ANYONE in their Corporate office and I have not been able to talk to ANYONE in their Customer Care Department for maybe approximately one month now (today's date is 5/5/14).

So, if you happen to have an ASUS product--in particular a motherboard, if something goes wrong with it, be prepared for a HASSLE.

Mar

Posted by Robin

3/28/14 11:45AM

I am a senior whose 2 year old tablet died. There was no physical damage on my tablet as it never left my couch. I returned tablet to ASUS for service, assuming a battery was needed. After 4 weeks of waiting and several phone calls to ASUS, ASUS attempted to charge me $169 for repairs, which included a new adaptor and power cord (not needed, but were not ASUS brand). Included in the ASUS repair email was a photo of a tablet showing the connector bezel completely ripped open. It looked like a screwdriver was used to open the tablet. This was not how the tablet was returned to ASUS and this damage was not done in transit as it would have torn the box completely to shreds, certainly alerting ASUS personnel to question the shipment. I could not believe my ears when ASUS told me (again, after ME calling them)that I had caused the damage. I am so disappointed in ASUS and will be telling anyone who will listen. I cannot believe that any reputable company would damage a customer unit and not face up to it. I am now waiting for my IPAD.

Mar

Posted by [email protected]

3/16/14 9:11PM

I have had nothing but problems with my Asus Laptop model Q500A. The touchscreen has not worked properly since I purchased it. In addition there has been overheating and on the replacement computer these problems remain unresolved. Unfortunately now I can't get Lou Romero to respond and the keyboard does not work on this one. I type but nothing is on the page and I am told to retype. I would not buy Asus again based on the Computer quality but more on the fact that Customer Service has been an absolute NIGHTMARE!! I am blind and this is a HUGE PROBLEM FOR ME!! ANYONE THAT IS CONSIDERING BUYING AN ASUS COMPUTER SHOULD BUY ANOTHER BRAND!! THERE IS NO EXCUSE FOR SUCH A POOR LEVEL OF CUSTOMER SERVICE!!!!

Mar

Posted by zachary

3/7/14 3:43PM

Note. stay on line and you might get an answer. I got one but got disconnected in transfer and now getting mailbox. This is BS. I have reached the corp offices at this number before but now only get voice prompt for departments. Used to be able to "0" and get switchboard but no longer. They are HIDING. their product sucks, their service sucks, the customer service sucks, the contract sales agent I purchased 1800 computer from was a liar. sent wrong computer. Asus would not take it back or make it good and it was damaged/defective out of the box. Never worked right AND NOW THEY ARE SENDING IT BACK AS A REFURBISHED COMPUTER WITH "SUPPOSEDLY" NEW MOTHERBOARD, NEW MOUSE, NEY MOUSE PAD, NEW BACK LITE AC Power cord adapter, DC Adapter, Hinge cover, Bottom Casing and Power cord and more!!!!

They didn't have the courtesy to call me about the service repair! I don't want the crappy thing. Have already lost 1,000 in depreciation!

SUCKS!

I would appreciate someone from corporate customer satisfaction to contact me after reading my LONG file with all the problems and time I have spent with techs and remote services to make it work half way decent.

I finally purchased a 1800 Sony Vaio and paid 150 to have the Asus hard drive copied and transferred to the Sony. NOW I will have to pay to have the Asus they Fdisked to get the Asus back up. ANYONE WANT TO PRUCHASE A GAME ASUS BOAT ANCHOR?????

Feb

Posted by Disgusted with ASUS

2/23/14 12:03AM

I received a 32 Gig Nexus 7 for Christmas. Right out of the box, it would not connect to bluetooth,play youtube, etc. Spent over six hours trying to get the thing to work with no joy. Contacted Google customer support, and was told these were "known issues", and it had to be sent to Asus. I called Asus, and was told " if you want to be jerk and send it in, go ahead. you will get a refurbished unit with the same problems"

When I complained to a supervisor, I was flat out called a liar ( despite requesting they pull the tapes ( they claim all calls are recorded ).

I have never received such horrible service.

The item is currently waiting to go out in the mail: as a precaution I had six people ( including a Circuit Court Judge) inspect the item, and got written statements from them
claiming the item was in perfect, mint condition, and was packaged securely. This was done because I have read MANY cases of Asus claiming the unit was damaged my the user, and refusing warranty service.

To give you an idea of how disgusted I am by this situation, I literally refuse to have anything to do with Google and/or Asus again: I removed chrome, will not use Google search, and got rid of my droid phone, etc.

Feb

Posted by mrsfelco

2/21/14 4:13PM

Just to make a long story short, this is the worst customer service I have ever encountered. Would not recommend Asus products at all for that reason.

Feb

Posted by wicaro22

2/17/14 11:10AM

I purchased an ASUS monitor that went

kaplunk in less than 5 months. Since the latter part of December I have been trying to get the replacement. I call every week, because every week they -ASUS- keeps telling me that it is going to ship out next day. Really? And here we are, more than 65 days after the initial contact and the "next day" must be measured in the Chinese lunar calendar. Periodically they change the story lone. I am told that I need a new RMA because when the monitor was in stock, I did not call to have my replacement separated, packed and shipped. Now, stupidity can only take you so far, and after that it is theft.(?) Today I called, as I dutifully comply with their marching orders. Ah the wonders of rhetoric! How? Simple, they change the story and place the onus on me. So, after all these days, the best I can say is they can shove the computer up into the highest mountain and then brush their teeth and gargle with used spit. I give up! You just can't deal with a cheating corporation, you just can't (hate contractions).

Feb

Posted by GamerMom

2/10/14 3:41PM

I purchased an ASUS G75VX from Best Buy in Oklahoma City on May 21, 2013. This makes the 3rd ASUS notebook that I have purchased in the last 5 years. Thank goodness I bought the extended warranty thru Best Buy! I have no problems with the product itself, but I Have an entirely different opinion towards the customer service/warranty side of the company. The power supply went out on this unit on February 8, 2014. Less than a year after my purchase. I went online and requested warranty service on February 9, 2014. After submitting my request thru the website I received a confirmation letter via e-mail telling me that I needed to call the number listed on the e-mail. Although you receive a Service number (mine is 3422522) with all of the information you gave them online, you have to repeat the exact same info to the representative more than once. After spending some time on the phone, repeating the info they already had and waiting...this is what I was told was my only option. I have to send my power supply to them so they can make sure that is the problem. Not only that, I have to pay for all of the shipping myself. Then I have to wait with no power supply, for them to check it out and then send me another one. What good is it to spend $1700 on a product and get customer service like this? I really like the ASUS product and plan to purchase more. But not if I am going to get service from the company like this. I know for a fact that the power supply is bad because I had the exact same thing happen on the G72 model that I have. I checked by simply trading the power supply on my 2 units. Then I also checked the power supply with a multi-meter. I have all of the programs to send them whatever diagnostic results they might want. I will allow them to connect to my computer via the internet and get whatever information they would need. But none of this will work for them. Your only option is to package the power supply yourself, pay out of your pocket to ship to them and then be out of your computer for however long it takes them to check it and send you a new one. What would I do if my job depended on my computer? How would you feel if your family's income was now on hold because a company didn't have better customer service/warranty procedures? I'm not asking for an entirely new unit. I just want the part that makes it work. I am now rethinking any decision I might make about purchasing another product from ASUS. I'm not going to pay that much money for a product and then be treated like this to replace a part that is still under MANUFACTORER WARRANTY, a part that THEY KNOW goes bad and all on my dime and their time. I am very disappointed in ASUS customer service. And now becoming very disappointed with the company itself.
Randy Halford

Jan

Posted by miffed

1/23/14 10:26PM

I recently sent in my tablet because it stopped charging. After them having it for almost 3 weeks and my contacting them they tell the motherboard is damaged and they said I did it. They want me to pay almost $200.00 to fix it. I have called and even done the live chat to get some answers and some end to a means. Its not even 9 months old and they are voiding my warranty. That's what a warranty is for to fix it without cost to me.If I don't get results soon Im gonna go public with this and then they will have no excuses. Just send me a new Tablet and call it even. Do some customer service for once because we are not all wrong. Please just deal with the problem and help your customers. I don't have the money to be sending to you or buying a new one.

Dec

Posted by Brooklyner

12/18/13 7:19AM

NEVER EVER EVER EVER EVER buy ASUS computer. Horrible unprofessional, ignorant tech. support, awful customer service. Under warranty I sent my desktop to their Service Center in Indiana 4 times. Every time they send it to be back WITHOUT any repair done. I have escalated my case and NOTHING except for staying without $980.00 and a desktop since June 11 2013 and today is December 18th 2013 !!!!! Finally they sent me a replacement - dirty unsealed somebody used computer with broken DVD cover that was lying apart in a box even without spring. My nervs reached a limit. All customer and tech support are in Jamaica. No way to contact US located headquarter and sue them. RUN AWAY !!!!! Quality of their product is very low, service is horrible. Looking for ANY way to collect my money back or to get a new working computer. Be aware.

Dec

Posted by AEK11

12/9/13 1:15PM

Run.....don't walk way from this company, ASUS. I purchased a table for my daughter last Christmas, it has been sent back 4 times ("all under warranty"), they have had it more then my daughter and they refuse to honor their product and replace the defect devise with a new one. The run around to try and get any assistance has been horrific. I am not sure what else can be done but warn other consumers. If I had know at the time what I know now, I would NEVER have purchased from this company. RUN!!!!!

Dec

Posted by disapointed

12/3/13 2:29PM

I have been trying to purchase an Asus motherboard for a month without any luck. I need some guidance as to which motherboard is best for my needs. They do not have any presales help or customer service number that i can find. Any number I call just keeps me on hold and wastes my time and burns my cell phone minutes for nothing. Terrible customer relations - maybe the worst company I've ever tried to purchase products. Makes me think that if they are this hard to deal with then maybe their products could be just as bad.

Nov

Posted by Anonymous

11/18/13 4:13PM

sent my tablet in for repairs got it back missing the sd card. They told me my fault and tough luck. If the product had better quality control I would have not had to send it in under warranty!

Oct

Posted by Jeremiah Johnson

10/25/13 3:34PM

Stay away from this company. Order Dell. or anyone. ASUS shows how little they care about their customers by the attitude from the first tier reps to the "call center managers". No corporate phone number answers. If you buy new, and have a problem, welcome to "refurbished" land. They will obnoxiously point out that their "warranty" allows them to ship you "refurbished" but do you really want that when your broken product is only one week old? Crappy company with piss poor customer service. And the worst part, they are proud of it!

Oct

Posted by Anonymous

10/15/13 8:42AM

sent a TF201 to their service center in Grapevine TX where the tech dropped it and shattered the screen. When I questioned this, all correspondence from ASUS stopped. No return phone calls, no supervisor follow up...its been 4 months and I can get no info from them. Pathetic way to do business

Oct

Posted by frito710

10/11/13 9:49AM

I submitted everything ASUS asked for so I could get my 40 dollar rebate for 2 monitors, and now they say they didn't receive anything in the mail and refuse to give me my rebate. I have no control of our mail system, so whether they got it or not I have no idea, they could be lieing . If this was closer to the purchase date when I bought them I would have returned them to Tiger Direct and tell them to shove them where the sun don't shine.If I don't get my rebate I will never have another ASUS product in my office, to bad for ASUS cause I need to purchase 8 more monitors , but if I don't get my rebate , the other 8 monitors won't be ASUS

Oct

Posted by dasmom

10/4/13 3:50AM

I bought a tablet from ASUS advertised as having MS Office 2013 installed. After getting the run around and told to call Microsoft and the retailer that I bought it from, I was told by ASUS that yes, they do package the product and send it out with a MS Office activation code, and if I didn't have one included I would just have to buy it. I asked to speak with a supervisor and was put on hold for 15 minutes before I just hung up. Completely unsatisfactory customer service. They did not deliver the product they advertised and then told me to go and pay extra to fix their mistake. Unacceptable. I will file with FTC.

Sep

Posted by cjjohn55

9/17/13 3:58PM

PLEASE PLEASE PLEASE file a COMPLAINT with the FTC. This company has cheated consumers enough. The FTC advised the more complaints they receive it helps the investigation which could lead to legal actions. Call and file the complaint over the phone at WE HAVE TO DO SOMETHING ABOUT THIS COMPANY CHEATING ITS CONSUMER.

Sep

Posted by LadyFingers1008

9/14/13 5:43AM

I Received My Asus As A Chirstmas Present Last Christmas. It Has Been In Their Shop Three Times Since I Had It Because My Cursor Continues To Stick My Cd/dvd Player Will Not Read Any Cd's Or Dvd's I Keep Getting Weird Prompts On This Computer When I First Boot It Up That Say: "can't Open Acpi Atk0100 Kernal Mode Driver' And Another Prompt That Says: "you Have To Install A Atk0100 Driver' - This Has Been Hapening Since I Got It Back From The Shop Three Weeks Ago And My Cursor Still Freezes!! I Am Very Very Upset That Asus Sold My Daughter A Computer That Was No Good!!

Aug

Posted by Disappointed

8/29/13 4:56PM

Worst Customer service ever, satellite outsource technical dept to Jamica who do not call back, do not let you know your computer that has been there for over 14 days and after a call every other day do not respond, do not email, do not call. Only excuses. going to 4 countries meeting government officials and asus still have not shipped computer back, promised it would be next day express, FedEx called saying it was was Express Saver, 3-5 days. Called FedEx back to change shipping to next day but this had to be done by Asus, they refused, they hung up, .....

I offered to pay, I offered to send back unfixed, I tried everything weeks in advance, not even a follow up by asus support.

so I am meeting prime ministers and government officials without information I need due to Asus having my laptop for 3 weeks, Now they wont even put me through to a manager!!!

Aug

Posted by rabid robert

8/23/13 8:35PM

Recently bought a ASUS Ultrabook. When I unpacked it I discovered that it did not come with the required USB to either net adapter. I contacted the vender i bought it from through Amazon and they said it was an ASUS issue. When I contacted ASUS they said that it was not their issue. The owners manual and the AMAZON page says it should be included. The online CHAT people and the phone people claim it is the venders fault even though I pointed out the information source. Am planning to contact the USA office to try and resolve this, or at least tie up their staff talking to me on the phone.

Aug

Posted by LCT1119

8/19/13 9:33AM

vivo RT. I just learned that they no longer support this product and I am stuck with a lame product that I can't even add my printer to nevermind adobe.
Rave about window 8 all they want but it is the WORST platform EVER. I am sorry I bought it and now have a 1 and 1/2 year ATT contract on this piece of crap.
I should have gone with Apple. Fat chance of getting my money back. Let the consumer beware!!!!!
I will submit my complaints in MN to the BBB and the attorney General office.

Jul

Posted by Mad@ASUS

7/26/13 3:47PM

Filed a complaint with the BBB and will with State Attorney General. Also will take them to court (like they will send someone to MN! At least I get a judgement against them and a ding on their credit and will garnish after they refuse to pay! Everyone should do this and maybe they will listen then!

Jul

Posted by Buddy

7/22/13 1:09PM

Well I can see that this is a waste of time. As is calling tech support. Can you believe they have never heard of a ASUS laptop with hinge problems. There are pages of websites making reference to it but ASUS has never heard of it. They will fix it for $350. There is no reason it will not snap again and I wouldn't spend another penny on another ASUS product.

Mar

Posted by Helpless

3/5/13 3:22AM

My experience of trying to get in touch with Asus is HOW DO YOU DO IT? My laptop is suffering from a fault and it is under warranty but the service hotline number in the UK does not work. I have tried emailing and have recieved no reply.

Can anybody tell me how to get in touch?

Jan

Posted by tw54000

1/14/13 5:57AM

After read more we all see this company is profit before service if they have your money an you have poor equiment you cant do anything but hope they try to fix it and they charge you for anything they can and forget them replaceing they have to that in stock for other sicker like us.

Jan

Posted by tw54000

1/14/13 5:47AM

They worst laptop warranty even though they tell you when youbuy it cover for two year they will say thats not cover asus never again

Dec

Posted by sciguy

12/24/12 3:31PM

I too will NEVER knowingly purchase another ASUS product again! I have been dealing with them since Sept. 19th to try to have my computer fixed so it will operate properly.
First, I had to pay to get it shipped to them for service. Ten days later I finally received it back. It still had the same problem.
Called customer service. They wanted me to ship it back again and they would fix it this time! I complained about having to pay for shipping again, and waiting another few weeks. I want a new machine that works. That's what I paid for.

Nov

Posted by Shahriar Sartaz

11/15/12 10:28AM

This is not just a complain it's a fact of unsatisfactory customer service from global brands of the branch office beside square hospital. The employee in the customer service unit are just arguing persons they behaved with me very badly even they broke my laptop. I will never buy any of the asus brands product atleast from Bangladesh. there is no value of customers in your company. In normal situation customer can be hyper by the behavior of the customer manager but is it not the duty of them to make us realize why the customer is hyper? I want officially reform of those staffs atleast for the future customer.

regards,
Shahriar Sartaz
[an unsatisfied customer of global brands]

Oct

Posted by ziggy

10/2/12 10:46AM

I will NEVER knowingly purchase another ASUS product again! I have been dealing with them since Aug. 23 to try to RMA my motherboard.
First, I had to pay to get it shipped to them for a warranty exchange. A month later I finally received it back. It was my same motherboard with the same problem.
Called cust. service. They wanted me to ship it back and they would replace it this time. I complained about having to pay for shipping again, and waiting another month. CSR said they would put AWT Advanced With Tracking on it.
CSR said as soon as they found a replacement board they would email a FED EX label so I would not have to pay for it. Got the label and called them back with the tracking number to confirm my old board was on the way and then they were supposed to release the replacement board.
My old board made it there in 5 days. I've been waiting for a confirmation email that the replacement was on the way. It's been 9 days and 3 phone calls, and all I get is "somebody dropped the ball on my RMA with advanced tracking". CSR said that they would send an email to the supervisor and that should take another 24 to 48 hours.
The terrible thing is that when you are sitting on hold the phone recording goes on and on about the great customer service they have and the quick turn around time and all the other awards they have received. What a joke!
This is just another big company that doesn't care about their customer base. If they lose you they still have got so many other suckers out there to sell to.
Sad, isn't it?

Sep

Posted by Mike

9/13/12 12:56AM

Asus Transformer
Product code 2642
Serial Number = C50KCT060141

Further to your e-mail below: -

On 26th July 2012 I returned it to Curryâ??s/PC World. I was dismayed to discover that you point all your customers to the manufacturer after 28 days even though the unit is plainly faulty and your are the retailer.

I therefore had no choice but to let you return it to Asus to be fixed (Repair number 287306). They duly repaired it and it was returned to me on 6th August 2012. When I questioned what the repair was the Shop assistant rang Asus support and was told the on-off switch was reassembled as it was shorting out (this seems a suitable explanation as it was appearing to turn itself off then on)

Today - 12th September - the Tablet has started doing exactly the same thing. It reboots itself when I pick it up and then constantly reboots. Sometimes this is cured when the switch is pressed and released quickly (as if to clear a bad connection)

I am returning the Tablet to Curryâ??s/PC World tomorrow and no doubt they will want to return it to Asus to be fixed again.

I do not want this tablet any more. I have loaded it with software twice and got it to a state where it is usable â?? only to have to return it. I cannot rely on it for my business and it has proved to be a total waste of my time.

Please instruct Curryâ??s/PC World in Tottenham Ct Rd to refund my money to enable me to buy a suitable reliable replacement elsewhere (someone that offers true customer service) â?? unfortunate it will probably be an IPad as my wifeâ??s Apple tablet has proven to be much more reliable.

I have copied in The Consumers Association - and if the refund is not forthcoming I will be progressing my case through the small claims court - Money Claim Online â?? at https://www.moneyclaim.gov.uk/web/mcol/welcome.

FOR YOUR INFORMATION - I recently had a problem with my Amazon Kindle after 11 months of ownership. I contacted Amazon and they sent a replacement, free of charge, with three days + postage and packing to send the old unit back. NOW THAT'S CUSTOMER SERVICE - so guess where I will be buying all my replacement pad.

Sep

Posted by Anonymous

9/10/12 11:41PM

just bought an asus infinity tf700 transformer pas and dock- the first week I had it I was extremely happpy- speed, responsiveness, and overall high end features set this pad above others I have worked with thus far... THEN TONIGHT HAPPENED. I booted up the pad, and was greeted with an update from ASUS, stating that there was a "touch panel firmware update" with a load bar on the bottom going from 0% to 100%- and waited, and waited till I got a "Faided to update the touch panel firmware" message, and a note telling me to please press the power button till the screen goes black for a moment to upgrade the touch panel firmware again.

no dice-

okay so I repeted the process about 10 times

no dice-

so I decided to hit the "reset button" on the side of the pad, and for all it did I might as well have just pushed the power button again. It's now 1:30 am, I have be scratching the web to try and gain some purchase on this impenetrable rock face of a situation, and still

no dice-

I can't get ahold of anyone at the 24/7 support number, the IM interface at the website doesn't even work- the self help pages are glitchy and poorly maintained, and when they do give you answers there is NOTHING even remotely reselmbling what I'm looking for...

I'm about to rip out all of the mother boards, vid cards, and other products out of my house and replace them with non-asus products. After years for happy experiences from asus, this is a major dealbreaker- I'm just lucky I can afford to disown my melf from them, seeing as they support about half of the PC's in my home and home office- but it's the inconvenience of this whole process that I'm most annoyed by, coupled by the loss of faith in a company that I really wanted to believe in

Pete Winninger
Chicago, Il, USA

Aug

Posted by mary

8/30/12 10:21PM

I will never buy from them again. After only 3 weeks, my laptop stopped working. They have had it now for 3 weeks and have no idea when it will be repaired.

Aug

Posted by aimee

8/7/12 10:19AM

I bought a brand new asus transformer pad and it started getting really light than dark. Than it looked like it had water under the screen. I tough screen got stuck. The next morning two cracks appeared and this unit was never dropped or damaged. I did not buy a warrenty because I have never needed one. My husband is a Attorney and did research and found countless claims of this very thing happening. I called and the customer service person stated that if it has a crack under the scrren it was dropped. I want this tablet repaired without expense to us. I hope this matter can be solved in a civil manner. There is a defect in the tablets screen. Feel free to call me at 910619-9881 thanks mr. jones

Jul

Posted by Lindee

7/17/12 9:20AM

We have a ASUS All-in-one computer that has never worked properly. We have tried 4 times now to get assistance with this computer and it is impossible. When you call the corporate office you are simply sent back to the worthless customer support center. Round and round the loop.