Posted by Ritabrigid
I love love love your new brochures. Your creativity in the home decor line. It's so exciting.! I wonder who did your atlas brochure and your BR Home brochure. Their creativity really shines.
Wishing you the most success ever
Banana Republic Corporate Office
Banana Republic corporate office headquarters location, phone number, address and feedback
Please find details for the Banana Republic corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Banana Republic corporate office headquarters information we have, please feel free to submit an update.
Corporate Office Address:
Banana Republic
2 Folsom Street
San Francisco, CA 94105
United States
Phone: 650-952-4400
Banana Republic
2 Folsom Street
San Francisco, CA 94105
United States
Phone: 650-952-4400
Banana Republic Corporate Office Comments
30
Oct
30
Mar
Posted by Anonymous
Banana Republic has the worst customer service in the world. First off you are on hold for long periods of time. The CSR's need coachng on how to speak to customers. If you buy a product if its final sale your stuck with it if it doesn't fit right. I brought two sweaters and according to their size chart I got a large which didn't not fit right and they would not take it back, then I brought the same sweater in a different color and went down a size thinking that would foot and that one was too big. Spoke with several CSR's they were rude and 2 supervisors and they were rude too telling me the sweater was a final sale and I could not get my money back, so now I am stuck with 440.00 worth (2) sweaters and cannot get another size or my money back. I tried calling the corporate office and they gave me nothing but the run around telling that I had to call customer service back and they continue to run me around with the same crap sorry you can't get your money back. I will be contacting the BBB about them.
18
Mar
Posted by Anonymous
On March 15,2023 around 2:00 pm I entered The Woodlands,Texas store. I was greeted by your associate named Joann. I was very impressed by her. She returned the two pairs of slacks happily and offered to help me find something suitable. I told her I would like jeans. She pulled three pairs that fit my criteria. She was courteous, knowledgeable, helpful, polite and has a beautiful demeanor. I felt like I was being assisted by an associate in a very high end designer shop. She should be educating all your customer service associates. Joann was outstanding in every way. Please share this with her.
Too many times people complain but never extend praise when it is well deserved.
09
May
Posted by Anonymous
I was at the store on 5/8/16 trying to find a casual top to a skirt when I got approach by sales clerk and ask if needed help I told her a was looking to match my skirt she gave me a look that I was in question, I show her my skirt her reply was o I though it was our scarf, I told her I have no need to stele , she did not apology to me, it was embarrassing since it was next to another customer. Please sales ladies be more careful how you approach customers.
22
Apr
Posted by Becca
I Just purchased over $100.00, my Husband purschased over $250,00 on 4/9/15 I noticed that they were running a sale today, went in to see about a prive adjustment on my 12-day purchase that still has tags on... I was told that the price adjustment could only happen within 7 days?????
Whats to stop a customer from returning everything & re-purchasing at the sale price?
OR
Whats to stop a GOOD customer form returning everything and never buying again??
SHAME ON YOU BANANA REPUBLIC
I will tell all my friends how your price adjustments work. I guarntee you that they will not shop at Banana Republic again...So keep up with all your return policies you are only loosing business...
18
Jul
Posted by Barsha
I am a big Banana Republic shopper. I always go on the website and in stores to buy new collection every time. So far I have had no issues with any Banana republic stores until today. My boyfriend, who is also a very loyal client of yours and owns a Banana Republic card, bought me Belted Crepe dress in navy a few weeks ago and I wore it to work today and noticed that there was a tiny hole towards the bottom of the dress. So, I went to Banana Republic store in Cambridge side Galleria. The mall closes at 9pm and I got there to the store at 8:45 and I saw that the doors were locked. An associate came up to the door to let a customer out and I stopped him to ask a question. He abruptly interupped me and told me they were closed. So, I told him about my dress and how it was defective and i just wanted to swap it out. But the sales associate told me since my boyfriend did not have his Banana card of him he cannot retreve our receipt and denied denied denied to swap out my dress. I really like this dress and I just wanted to swap it out for a new pair that was not defective. I am truly disappointed by his behavior and felt humilitaed by the tone of his voice. I don't think I will ever shop at Banana EVER AGAIN and as for the dress I will just throw it out.
21
Jun
Posted by Diana
I rec'd my birthday coupon and when I purchased two items it was divided between them. I had to return one item and was then told I lost the coupon discount. I was never told that could happen. Then I was told it says that on the purchase receipt. It does not appear anywhere on that receipt. It does not seem fair to take the birthday coupon discount gift back if an item needed to be returned. I feel it should have been applied to a subsequent purchase. This has culminated in my desire to close my very active account.
18
Apr
18
Feb
Posted by Anonymous
Working for Banana Republic can be somewhat daunting when you feel that the color of your skin determines whether you get hours or not. Filing a letter of complaint is not even worth the effort because HR does nothing except make you feel that you're in the wrong and not the managers that are at fault. The reasons for that is they're all good friends and drinking buddies. Just ask the workers at Banana Republic in Florida. They should try doing an undercover boss kind of thing...they make me sick.
07
Jan
Posted by Melissa
I have started shopping at banana republic because I heard how wonderful there clothes are. I have to say that I do LOVE the styles But where ever you are buying your material is not good!! EVERY and I mean EVERY shirt I have bought has developed holes in the front area this has happened after one wash.. Very disappointed especially with the money I've spent on the clothes!!
29
Oct
29
Oct
Posted by pierre45
I'm very disappointed in Banana Republic clothing these days. I've been shopping at this store since 1997 when the clothes were made in Italy with fine wool. I have $500 of clothing thats just torn,ripped,split seams for no reason. These cheap made clothes have been causing me stress.This has been my favorite store but I'm ashamed to have cleaners repairing Banana Republic clothing. Since outsourcing manufacturing to Sri Lanka,China,Bangladesh,India,Turkey these third world countries is making crap and Banana is selling it to consumers like me for full price, every now and then 30%.Word of mouth and complaints can lose alot of business when everyone knows your favorite store was BR.FYI
04
Sep
Posted by JASON
I WOULD LIKE TO BRING SOMETHING TO YOUR ATTENTION THAT I EXPERIENCE IN YOUR STORE ON A NUMEROUS OF OCCASSIONS. ON JULY 4TH 2012 I HAVE EXPERIENCE RACIAL PROFILE IN YOUR ON EAST 59TH STREET AND LEXINGTON AVE AND ITS ALWAYS THE SAME BLACK AMERICAN GENTLEMAN, HE ALWAYS RACIAL PROFILING PEOPLE OF COLOR ESPECIALLY BLACKS. I KNOW WHEN I COME INSIDE HE IS ALWAYS WATCHING ME. I APPROACH HIM ABOUT HIS BEHAVIOR BUT TESTY OR I SHOULD SAY VERY ARROGANT ABOUT THE SUBJECT. ANYWAY I DONT KNOW HIS NAME BUT I KNOW HIS FACE, HE ALWAYS PROFILING ME. IM GOOD CUSTOMER, BANANA REPUBLIC IS ONE OF MY FAVORITE STORE, IM ON FILE. PLEASE HANDLE THIS MATTER, THIS GENTLEMAN IS CAUSING ALOT OF TROUBLE , MY FRIENDS AND I DONT LIKE COMING TO THAT PARTICULAR STORE BECAUSE OF HIM, WORD OF MOUTH IS VERY SERIOUS. THANK YOU FOR LOOKING INTO THIS MATTER.
