Belk Corporate Office

Belk corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Belk, Inc.
2801 W Tyvola Rd.
Charlotte, NC 28217
United States
Phone: 704-357-1000
Fax: 704-357-1876

Belk Corporate Office Comments

Posted by Anonymous


I have a complaint regarding the Belk store in Mansfield, Tx. Out of 15 dressing rooms, they had all but 4 blocked off. They said this was because of staffing issues and that the dressing rooms were being used for storage. This is not acceptable. I'm requesting this issue be addressed and for feedback regarding a resolution be provided in the near future. Thank you.

Posted by les


I am currently working at the Belk store in Hot Springs Arkansas.....I requested to have some paid time off and personal time off for a week because I need oral gum surgery and have to have my false teeth out of my mouth for five days. It was declined because the schedules were already posted for January 24th. I asked off on the 12 which is approx. two weeks prior. I was told it was denied because of the time frame. I did not know I was going to have an infection and be told I was to have surgery. This is very discriminatory and I will probably be contacting someone in corporate concerning this.

Posted by Done With Belk


I am not sure that this post is worth doing after reading just thru October. As far as I can see, not one complaint has been addressed. As far back as I recall, Belks attitude regarding these issues has always been "eh". I have closed my card at least twice the past five years and been talked into returning, so having credit not being used is good for you. Therefore they serve that purpose. I, as a company, would never made Reward card decisions before Christmas. A lot of ppl would meet those magic numbers over Christmas. Long short, I, a 40 year customer, again was downgraded and must pay shipping. Oh no no no no. I did not use my card all of the holidays. Period. The ppl making these decisions have no idea what customer loyalty is about. Also, the return policies suck. So Macys, ON, Bloomingdale's, and etc. got my business. Our choices are much greater with online. Online will close brick and mortar and mortar while smart business online will remove the weeds. There will always be crooks we have to ferret out but as a woman in the south, Belk was MY store. No more.

Posted by pissed off - no longer shopping


this is the worst company ever. If you keep doing business this way - you will no longer be in business. You have just lost me as a customer. Contacting anyone is difficult, they are all in foreign countries and do not understand english very well. A credit card dispute takes 60 days even though the return was made weeks ago - still showing on credit card statement. I don't know how you even are still in business. I went to your store in Myrtle Beach over the summer and not one person helped me the whole time I was in the store. I finally just walked out. the staff was rude and I was looking at YSL purses. Do you not want to make money??????

Posted by Anonymous


I am hoping someone from the Belk Corporation can be more professional than the manager at the carrollton ga locatrion and help me solve my issue

Posted by Coe


While on vacation in Destin, FL I shopped at the 4101 Legendary Drive store and purchased items during the Charity Sale. All items would be shipped to my home in Georgia. Several complications came about once I return back home. I called the store spoke with the manager whose name is Patty and she went above and beyond to settle all the complications that I was having so that I can get my merchandise shipped to me. I just want to state that she did a wonderful job and she's a great asset to the company. We need more managers like Patty in a lot of retail stores.

Posted by Anonymous


I think you should know there's a terrible problem in shipping. I've received packages the last 2 days with ceramic items crushed to pieces. The items were not securely wrapped or packaged. Fragile was no where on outside of box. I got a replacement for the first box but I don't expect it to be any different. It's like throwing money away for Belk because I will get a refund. I can't reach anyone in shipping so it will get no better I guess. Thought you'd like to know your losing money.

Posted by Anonymous


Very poor customer service at the retail store. I've been a Belk customer for years. I went to pay my bill today at the High Point store like I always do. I went to the Cosmetics Dept because no one was at the other register. The person didn't speak or say how can I help you or anything. I gave her my payment all she said was to put my card in and then she said sign. I did she completed my transaction and didn't say thank you are anything. I said it wasn't for cups paying she wouldn't have a job and she wouldn't. She was new never seen her there before. You need to do better training these young people n't bought up about how to treat anyone. She had an attitude and talk off didn't thank me that is when I said you are suppose to thank customers. Another associate walk up and apologized for her. You hire anyone that say they will work and no customer service skills what so ever. Some businesses are closing because lack of customer service. There is too much completion out here for customers to be treated like they are nobody.

Your customer service has gone down not like it used to be. You need mature people to show them what to do and if they don't do right put them doing something else not dealing with customers. The good people have left and now attitudes are taking over.

I would like a response from my complaint. Thanks

Posted by Rather not say


The Belk store in Conyers.I work there they have a new store manager named Tonia and they need to get rid of her.She has the store in a mess! Is making employees do 12 hrs to help her fix her mess up! She's bringing in outsiders to help her fix it also! What if they get hurt.Then she is talking about other employees to her friends that she brought in. Get rid of her she needs to considerate on being a manager instead of doing visual!

Posted by Diva


Belk shouldn't have customers when making a payment in the retail store use your credit card along with your statement. It is time consuming and unnecessary if you have a statement. No other company have you using both except your company. You need to change your system and do statement only with payment or card without statement only. Need to update with modern times.

Posted by Helen


I live in Williamsburg, VA & today I was in your store on Monticello Ave & saw four police cars, fire Dept, & an ambulance in front of the store. I just thought maybe someone may have gotten sick or possibly has an injury. But the store was open & people were in & out. When I went in I was told that an elderly woman had passed away in the shoe Dept. & was still there on the floor covered with a sheet & couldn't be removed until the Coroner arrived. When is it okay to continue business as usual! The store should have closed until she was removed. We have become a very disrespectful & greedy country that I'm ashamed of!
This was a very traumatic experience & it saddens me! Very poor judgement by your manager!
Respectfully,
Helen Patterson
Email:

Posted by Kandy


What has happened to the merchandise at the Belk in Monroe? Was there a few weeks ago to shop and all your clothes for women had deteriorated to the point I left empty handed. Used yo be could go and find a great selection of women's clothing that fitted! Now everything is very baggy, sloppy and very unstylish! Was very disappointed! Will not shop there anymore! Have not tried the one at Carolina place or down at South Park but geez who are you trying to Impress? My daughter-in-law went to the one in Monroe and she told me she will not go back and that is exactly how I feel . That wonderley clothing is horrific! You have lost 2 devoted customers due to terrible merchandise buying on a buyers account!

Posted by Elaine


I have been a shopper of Belk many years, since 1978, since I moved to aMt. Pleasant, S.c. I find that the buyers have missed the mark with fashion for petite mature older ladies. Everything is skin right, low necklines, and too short and I'm short. I like to be fashionable but finding it difficult to find something that fits or looks good. More classic looks are needed. Polo clothing Brahmin bags, make up, clothing, jewelry ok. Eileen Fischer never has my size.

Posted by Anonymous


My mother (89) and I went shopping at Belk in Tuscaloosa today around 1 pm. We shopped around and selected our purchases and then began the hunt for an open register. We looked by the jewelry section, the shoes, the purse section, pretty much everywhere. We hit all four corners of the store. We finally found one register open. ONE in the entire store. When we arrived at the one open register, the line of customers was about 8 people deep. I looked at my mother, who was already tired, and asked her if the items were worth the wait. She said no, so we dumped our items and left. If this is your business model, it's pretty sorry.

Posted by Won’t be back


Your Murrells Inlet, SC location is filthy. The floors haven't been vacuumed for weeks. The shoe department looks like a hurricane went through it. Clothing on the floor, unfolded and totally wrecked. Will not be back and seek out clean places to spend my money.

Posted by Faith booker


I'm at a worker at the weatherford location and I'm Filing a complaint because I am getting mistreated as a worker and no one wants to listen they keep trying to give me an accommodation sheet like I am slow or illiterate and I have everything on recording the store manager is rude to me not letting me talk and and the other managers act like they couldn't do nothing

Posted by Tpmceachern


I went shopping in the Newnan store today, but I will not go back. I have 30.00 extra bucks that go's out today but you have no one working in that store ,and if you need help you are out of luck.

Posted by Sandra


I am reporting an incident that happened Nov 1sr! I selected all my jewelry selections and paid cash. Left the store. My fault didn't return till later your co at SP Southern Pines NC. When I did go in several days later my bag was misplaced. I left thinking they would locate it. I went in again still no one knew a manager Whitley was most accommodating but she said the guy at register gave her the bad I wanted long story short. They took all my jewelry out of bad. Brahmin and said oh she must have put two necklaces instead of one in your bad and that's where the 500' for the Brahm came from never matter the necklace, earrings. And the necklace was a long gold with bars on it so they assumed it two necklaces but it was a long one necklace,,, the last you had so I proceeded with resize of a ring my Brahmin bag was sold they ordered the incorrect one. Wow. Shopping at Belk is no a good experience.

I just had major surgery and can hardly fathom going into your store again

I paid 1'500 cash and no Brahmin bad, no necklace. A ring for sure.

Too many hands felt in this matter and I can't reject the ring sized down but I need to know where my bag is and the other things. As I said I've had major surgery and want to be assured oh where my money went and the cost. Mind you their were several coupons + open an account and you get another 20 percent off. I'm upset. This is a sloppy way to do business

The lady jerked the things out trying to justify I didn't pay!!!!! I wasn't her customer. How crude! I owe the Belk nothing. The Belk owes me plenty.

And you owe me a penalty for taking my money and o had to go Christmas shopping all over to make Christmas special.

When I think back on the experience I'm mortified. No staff to help; is this why too many hands in the deal? Idk. But I need it corrected immediately

Regards. An unhappy customer

Posted by Ethel Gibson


went to belk in Laurinburg, North Carolina 28352 and saw a pair of shoes I wanted on the discount shelf. I took the shoe to the scanner and it said the shoes was $90.00 and $89.99 discount, my cost $.01 cent. went to checkout and they rain up $.01 and the cashier said she could not give them to me for that even those it rain up for that price. My thought was if that was the price rain up that is what I supose to pay. she gave me the shoes for a good price $13.19, but I still was not happy. shoe #misc mdse 99999999. I love belk, but that make me more careful when I am shopping in belk about how they can change pricing whenever they want.

Posted by Ruth Derrick


PLEASE, PLEASE, PLEASE consider bringing a Belk store back to the Richmond/Midlothian, VA area. I am originally from SC where we have a Belk in almost every town and DO I MISS IT!!! When I moved here I knew Belk had left and I mentioned to lots of people, men and women, that I wished a Belk would return and they say they miss it soooo much. I did all my shopping in Easley, SC. If there were one here I would do the same. I have a Belk charge and when I am in Easley I use it. I received the wonderful After Thanksgiving Sale catalog and wished to much that I were near a Belk store this weekend. All the Belk in Virginia are 1 1/2 to 2 hours away--to far to go for a quick shopping trip. This are is really growing and I, along with numerous others, feel Belk would do a fabulous business if you came back.



Please consider returning to our area--I don't think you would be sorry.



Sincerely,

Ruth Ann Derrick

Posted by Anonymous


I recently visited your Belk store located in the Liberty Fair Mall Martinsville,Va.I was more than pleased and a little surprised by the wonderful customer service I received from Betty & Ginger.I can express how polite,friendly and helpful they both were. It was refreshing in today's society to see that customer service still exist.

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