Posted by TN
I posted this info on FB. And wanted to copy you in case you would like to look into this.
"Bernina doesn't seem to care about customers. It sure makes amazing machines and is great at selling them.
Beyond that, I find their customer service unsatisfactory! As well as the quality of their user manuals/work books/big books/videos. They definitely know their machines but they are failing to communicate the information to the customers in a comprehensive, brief, and user friendly format. (They need to get help from IKEA manual people. ?) And at times, even dealer representatives are unable to service the machines... or answer questions.
I have Q24, B790 Plus, and L860 as well as an old Activa 230QE. Overall, the training I received over 10 years ago for my Activa was excellent. My L860 was great but very brief. B790 sewing was good but not enough time was spent and only few functions were covered. I still need to take B 790 embroidery class. Q24 Bernina training costs $8000 and up and is offered at their creative center in IL (add travel, food, and hotel costs).
I have talked to BERNINA USA customer service representative who could not help with one of my questions (made me buy two sets of leaders when I only needed zipper ones); promised to get back to me about setup and leveling Q24 on castors but didn't get back... I might take things to BBB next. There also seem to be enough mistreated customers to get a class action lawsuit started.?"
