British Airways Corporate Office

British Airways corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
British Airways
International Airlines Group
Waterside
Harmondsworth
Middlesex, UB7 0GA
United Kingdom
Phone: +44 844-493-0787

British Airways Corporate Office Comments

Posted by Anonymous


To Whom it May Concern,
I wanted to commend "Sharon" who works at Dulles International Airport for her help on August 8 in resolving a problem. My fifteen-year-old granddaughter who was flying unaccompanied to London was told by an employee at the check in desk that she would be quarantined for 10 days upon arriving in London as she did not have the CDC card proving vaccinations against Covid. I approached Sharon and explained the problem intending to cancel my granddaughter's trip. Sharon explained that she did not need to be vaccinated as she was under 18. Within minutes my granddaughter had her ticket and happily headed to security. We are indebted to Sharon for her help in this matter.

Posted by Anonymous


We want refunds
When?

Posted by JOHN


This is John A. Simpson. My wife and I flew Brit Air from London to Paris on Friday

7-28-17. My suitcase never made it to Paris. We were in France until Wednesday

8-2-17 when we flew back to London and to the States on the 3rd. It is now 8-11-17 and I still do not have my bag! I have spoken to Brit Air Customer Relations on numerous occasions during this period. I've been told my bag has been located and it was in Paris, then in London, then...I lost track after the first round or two of calls. Bottom line is: Has my bag been found or has it be lost, completely? This has been a really frustrating experience and I want to either get my bag asap or just go ahead and file a claim for my bag and all of its contents. How should I go about filing such a claim, given the Brit Air website seems to always be down and not working for the purpose of filing a claim? Also, what limitations dollar-wise does Brit Air cover for losses. We're looking at around $3,000 to $3,400 in losses. Please offer me the courtesy of a quick reply which will be forthright and honest. The information I've been given thus far has been questionable at best. The tracking of my lost bag has not been updated since 8-8-17, yet I've had conversations w/ Brit Air during this time and most recently was told my bag was at Heathrow in London and was awaiting a flight to the States to Charlotte Douglas International Airport in NC.

Thank you for your quick reply to this note, today 8-11-17.

John

Posted by Bob


My neighbor has purchased a ticket to Istanbul. She has a 6 moth old puppy and has been told British Airways does not allow animals. She paid $900 for this ticket and has been told she cannot get a refund. She is a senior citizen and does not have an extra $900 to give away. I lived in England and flew home and brought two Yorkshire dogs home with me and I flew on BA. Who can I contact to help her get her money back.

Posted by BritishAirwaysChasePoints


From British Airways Executive Club Member




British Airways and Chase Bank are committing fraud by falsely advertising the transfer of Chase points to British Airways when British Airways rules according to British Airways telephone representative in India makes it absolutely impossible to do so.







We are unable to transfer our Chase points to British Airways after 4 hours of trying today. We have British Air Award Tickets on hold but we can't complete the transaction because When Chase tries to transfer the points, they get error message "Invalid account number or ineligible to participate." The account number is valid.







British Airways telephone rep says the reason the points won't transfer is because the names on the Chase accounts must match perfectly with the names of the British Airways Exec Club account. When you sign up for British Air Exec Club, the website instructs that "all first names exactly as they appear in your passport" and same for last name "exactly as it appears in your passport." For me, that would be, Nancy Ann DuBro. For Gary, that would be GARY ARNOLD DUBRO.







However, Chase credit card accounts has my name as NANCY A DUBRO - Chase does not require that your name on your credit card matches your passport exactly and today Chase says they can't change the name on our accounts to match our names in our passports.







I'VE TRIED EVERYTHING BUT ACCORDING TO BRITISH AIR TELEPHONE REP IN INDIA THERE IS NO WAY FOR CHASE POINTS TO TRANSFER TO BRITISH AIRWAYS EXEC CLUB UNLESS THE NAMES ON BOTH THE CHASE ACCOUNT AND THE BA ACCOUNT ARE EXACT. BOTTOM LINE, THIS MEANS THAT NO CHASE ACCOUNT HOLDER WITH POINTS CAN TRANSFER POINTS TO BA. Chase telephone rep says they can't do anything about BA rules on exact name matching to passport, and Chase can't change names for the transfer of points. Do you have any ideas? We've hit a wall.



Nancy and Gary DuBro,

Posted by NH


I am a Brit living in the U.S. wanting to return to visit family. In the online process of purchasing my BA tickets, there were difficulties in confirmation of booking. I chose B.A. being British and believing in the high BA reputation. However, no one in BA customer services is able to help, and in fact lays the blame on me. Is there a human side anymore to BA? This should not be a laughable point, (I see my concern is shared with several others judging by the comments below this one!) Are BA doing so well financially that they don't need good customer services anymore? Hmmmm, maybe we should go elsewhere next time for travel options, and tell our friends our experience. Word of mouth is very powerful, and the impersonal nature of their customer services doesn't do their great reputation any favors! How do I get a human from BA who has the authority to make their own decisions to respond to me?
Yours truly
N. Henry

Posted by Wattshill


I booked flights from Fresno, CA to Barcelona, Spain and was assigned seats on all airlines by my American Airline Rep BUT he told me I had to talk to British Airways for seat assignments from them. How the hell starts - They told me they don't assign seats until 24 hours before flight and then they said my wife and I may not even sit together (9 hour flight). Then this guy tells me your GREEDY and POORLY run airline wants 86 dollars to assign seats now so we can sit together. I am going to cancel ALL my flights and NEVER use British Airways EVER. Bye you Greedy AH's.

Posted by emordi24


Good Morning British Airways,

I've been trying for hours to get someone on the line to book a flight from London to Baltimore. I have vacation time blocked in for the dates of February 8-February February 16. Hoping I would get a flight for me and my husband. Unfortunately, when the customer service representative got on the line she was not cordial at all. In fact, I asked for the rates of the flights she put me on hold and took about 15minutes to come back on the line. At that time, I asked for a supervisor which she did not want to connect me to. This is poor customer service etiquette. If this does not get resolved with customer relations ASAP. I will contact your CEO secretary. Thanks

Posted by Anonymous


Hi British Airways,



We receive calls for your airlines Executive Club daily. On the British Airways website the contact information for your Executive Club phone number is incorrect., our office Paradise Park RV Park, Harlingen, . Please correct your website for your Executive Club members.



Thank you very much, Denise Dunlevy, Paradise Park RV Park, local #956-425-6881.

Posted by Dick frustrated w/ BA


The following letter, which I haven't received any response to is self explanatory and obviously details considerable frustration with BA.:


Frank Van Der Post, Managing Director Brands and Customer Experience





Dear Mr. Van Der Post:



Please accept my intrusion knowing that it is undertaken only because of my considerable frustration with the Customer Relations response I received. It seems totally obvious to me that my legitimate and reasonable request for consideration was shrugged off and just given an almost scripted rejection. It is my hope that you will see and acknowledge from the following details the validity of my complaint and request.



On September 6th, we were booked on British Airways flight # BA288 from Phoenix, AZ, USA to London, United Kingdom, and the flight was delayed (cancelled and rescheduled for Sept. 7th), which cost us considerable inconvenience and expense for which British Airways Customer Relations now denies any liability / responsibility. I am hopeful that the following details will convince you of the reasonableness of my request and encourage you to reverse the Customer Relations denial.



Our flight reservations were made online and paid for months in advance.

At one point, still months before departure, we became upset with our inability to make favorable hotel reservations and attempted to cancel our flight reservations, with the request being denied without having significant / total loss of prepaid funds. This policy seems to apply to customers but not to liability for the airlines failure to preform as contracted - highly questionable.



On Sept. 6th we arrived at Sky Harbor Airport in Phoenix three hours before our flight and even before the incoming flight was due - the airport was fully functioning at that time. At departure time it was posted that our flight was delayed; this went on for three more hours as we sat at the airport waiting. After three hours we were advised that the flight would not be available until the next day, Sept. 7th. We were told during the delay that the flight was diverted to Las Vegas, due to weather, which was confusing as we were watching a full functioning airport in Phoenix. When we were told the delay would be until the next day, the reasoning was given that one of the pilots had exceeded his legitimate flying time and could not fly the plane to Phoenix from Las Vegas. This again was confusing as not only did we wonder why this contingency was not allowed for but also we realized that there were frequent flights going to Las Vegas from Phoenix that could provide for transfer of the new crew. I don't assume to know all of the facts or to be able to manage an airline but rather only point out our frustration.



This caused us the loss of one day of vacation, loss of one night at a prepaid, nonrefundable hotel, loss of and the necessity to rearrange booked tours and considerable general inconvenience and stress.

British Airways in Phoenix offered all passengers a hotel for the night, meals and transportation to the hotel and back to the airport the next day; we instead went home and took advantage of only vouchers for the taxis.



The October 1st, 2013, email from British Airways Customer Relations denied any liability and only offered a $160 USD e-voucher - which seems totally insensitive and ridiculous. Not only does that not recognize our actual losses due to British Airways not meeting their contractual commitment, but it also neglects any consideration of our inconvenience, of our stress and of our incidental expenses ... plus the e-voucher then requires us to spend several hundred more dollars with British Airways, ... as if a reward for their non-performance. That really doesn't seem appropriate to say the least.



British Airways set the price at $250 USD / ticket (2 x 250 = $500 USD) if we made any changes, and they would simply take that immediately, without having to go through all of the trouble we are, so I think it only reasonable for that to be the very minimum consideration due us.



I thank you for your time in considering this letter and all of the information provided. I sincerely hope you recognize the validity and reasonableness of our request. Your courtesy is greatly appreciated and I again apologize for bothering you but I really think it is understandable that we just can't accept the inadequate resolution offered.



Truly,





Richard Giles

Posted by Anonymous


on 12 May I traveled by British Airways from London to Dubai
togetherwith my wife . we faced alot of difficulties before the plane departure . I submit a complain & a case was opened by customer services Department & they promise to reply shortly but unfortunately they ignored our complain completely despite my 3 reminders . I was shocked because i didnt expect this from a reputed airline company like British airways . I keep the case Ref just to see if someone at top is caring & find out the standard of their customer services

Posted by disgusted


I am so sorry for the lady with the sick child that was treated so appallingly! I spent over 15 hours booking a flight with BA. what a joke. they have double charged me, then told me that i need to spend 100 per leg per seat, if i want to book a seat in advance. This trip was for my parents anniversary, so it would cost us, with 3 legs each way an additional $600 per person or a total of $4,200 total that is more then 1/2 of what we paid for the flights!!! It has been a month since they double charged me and now i am filing a claim with my credit card company, as well as going to small claims court for the interest on the money, and for damages and time incurred to get this straightened out. At the very least BA will have to supply an expensive lawyer to represent them in my podunk town!!! Should be fun!! i will let you know how it works out, maybe we all can file in small claims and they can spend all the money they steal on lawyers!!

Posted by Anonymous


I am extremely disappointed that in a booking yesterday via a travel agent that there is no notification that BA airways now charges for any seats reserved more than 24 hours in advance. Not seats with extra leg room or anything like that. JUST A SEAT!! Who can travel internationally like this. And then add over $100.00 to the price of the ticket.
There were other choices that I could have made if I knew the extra cost. Now the competitive price we got no longer seems that competitive.
There should be a requirement that this information be made known before the reservation is completed.

Posted by Anonymous


Here is my comments. I had a emergency and needed to fly home early just a few hours early. I am a single mom of four boys this is what i wrote. The reply was I am sorry but here is a 150.00 dollar vocher - really BA

Good Morning or Good Afternoon,



Let me begin by saying, I am in customer service as well, and I have been for 20 years. I have never had to written a letter like this before. You three are the first three emails I could find, however, everyone will hear from me as soon as I get all email addresses.



Let me explain what happened to me:



I arrived in London on a business trip, With American Institute of Foreign Study, or ACIS, whatever name you would like. In the interim of my business trip on Saturday evening, I was informed my son fell sick. I needed to get home to the states. I immediately went on line to your website, I saw you had flight 0117 leaving at 8:30 am. I immediately called our number for you which is 800-243-6822. I spoke to a lovely person, who said I should have no problem at check in just to let them know that I needed to go early. And that I had to be on this flight. I ask her if she needed a doctor's note or what have you and she said no.



I arrive at airport at 5:30 and proceed to I believe section E and speak with a gentleman. I was crying and explained the situation to him. I told him the old flight number what time I was supposed to take off, and that I had spoken to someone and they said no problem. He said there was nothing he could do, to "upgrade" my ticket to the BA 0117 I needed to pay, 1,053.79 pounds! Which translate into 1,600.00 about in American dollars. He said there was nothing I could do pay it or wait for the 12:30 original flight. This is now 5:30 in the morning and I needed to get home to one of my four sons. I asked to speak to a supervisor his answer was no one could help me.



I got back to our offices and I have now been on hold with BA for 72 minutes. I have come to find out that he never even looked at my other ticket for flight 1588, because it was left open My company just got a credit this morning after we called about this, and the credit was even a full one.



I have attached documents from the airport receipts and so on. I will tell you, whoever will hear me, I would like a full credit to my credit card immediately. I was in tears, treated poorly and the customer service representative never even looked at my other ticket.



I believe I am entitled to a full refund and to be honest I am demanding one. I will be honest this is one of many emails I will send, not only to British airways, but to any advocate, newspaper, people. I was treated unfairly, and Lied to I was completely taken advantage of in my emotional state, especially, that I was worried about my child.



I hope I hear back from you, in a timely manner,



Thank you



Jenn Vitti

Camp America

Account Representative

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