Budget Rent A Car Corporate Office

Budget Rent A Car corporate office headquarters location, phone number, address and feedback

Please find details for the Budget Rent A Car corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Budget Rent A Car corporate office headquarters information we have, please feel free to submit an update.

Corporate Office Address:
Budget Rent a Car System, Inc.
Avis Budget Group
6 Sylvan Way
Parsippany, NJ 07054
United States
Phone: 973-496-3500
Fax: 888-304-2315

Budget Rent A Car Corporate Office Comments

Add your feedback about Budget Rent A Car -->

23
Feb

Posted by geronimo


2/23/24 3:56PM

To Budget (Orlando Airport) MCO

I have received your email and I wanted to reply back to you personally with the service I have experienced at your Fast Pass pick up location in MCO (Airport) on 2-13-2024. I have been a Fast Pass customer for many years now, and I have never experienced such unprofessionalism from the fast pass front desk customer service representatives, assigned that day.

I have been receiving multiple emails all week stating my car is ready for pick up, per assigned confirmation a car is waiting for me. I arrived at the MCO airport and walked right up to the budget Fast pass desk. Come to find out I was never assigned a car to my name. The representative I was dealing with at that time did not seem to care when I asked her why I don't have a car reserved under my name? She rolled her eyes at me and shrugged her shoulders and couldn't care less why my car was not ready. "Her name is Tanya," I believe she needs to be trained on all aspects pertaining to rental car customer service. I kept asking her why, she just ignored me but continued to assign me a vehicle in the system. Once she assigned me a vehicle I stated, I would like to speak to an Onsite Manager that can give me an explanation. She walked out and said I will get someone, but never returned. Come to find out that she went out to lunch without contacting anyone, had me waiting for a good 15 mins before I gave up. From there, I had no time to dispute my issue. Walked over to the Car Location that she assigned me, come to find out the car she reserved me had bald tires and chalk writing on the windshield stating "this car needs to be checked out, not drivable!" I was already disturbed by the experience I am going through. Walked back to the fast pass counter and got ignored by a male Hispanic. I said please, I need to speak to a manager. He did not make eye contact with me. Eventually he ended up calling a manager after 10 more minutes of waiting.

Spoke to the Manager (Junea Powell) and explained my situation. His body language displayed like he did not care either. But said he was sorry. Spent another 10 mins waiting for that manager to locate me a vehicle. He asked me if I wanted a SUV or Truck, I replied back and stated no I would like a Full car size that I reserved. He came back 5 mins later with a Hyundai/Genesis. This vehicle was filthy on the outside! I said why is this car dirty, he replied back, relax man I am giving you a discount. I replied back, I don't care about the discount I need a decent car. At this point I pretty much gave up complaining. The manager gave me a car which all that mattered.

So overall this experience has been the absolute worst. I realize the Budget representative don't really care how you feel. I am just a number to them. "Unacceptable" 40minutes of time wasted looking for a vehicle that I reserved 2 weeks prior. Not only that, I was late for my meeting.

Yes, I will be waiting for a budget survey via email, to let Budget Corporate know how I was treated in this location. I will also inform Northrop Grumman's Corporate Budget/Avis Service on how unprofessional this location is at that time. I have been here many times before. Customer service has been diminished.


Thanks

Geronimo

17
Feb

Posted by Noel


2/17/24 5:39PM

The shuttle bus arrived at the LAX rental facility on Feb 2 and the line was 1 1/2 long wait. It was a cold night and customers were made to line outside. I am disabled and traveling alone requested. I requested a chair as all chairs were occupied but was not given any although there were chairs on the other side of the counter that were empty. Staff told me to sit on my luggage! THERE WAS NO DISABILITY ACCOMODATION PROVIDED. The security guard does not have a care in the world. A plastic cup was being kicked around on the floor. I requested the guard to pick it up and she said it wasn't her job. Another customer had to pick it up and put it in the trash. She just stayed playing on her phone the whole time.
The rental care provided had messages on the dashboard that tired were low and the FOB key battery was low. Engine was still hot so it was just returned by a previous customer. Nobody checked the dashboard warnings.
I rent a car often for travel and liked Budget for the pricing and ease of rental but I am so angered by this incident that I'm not renting from Budget again even when the price of the other rental companies are higher.

12
Feb

Posted by Car Rental


2/12/24 8:20PM

Hello,

I reserved a car with Budget car rental today and, I am hoping to find someone from Budget Corporate headquarters to address an over-payment issue with my 'prepaid' reservation.

I made an account with Budget for the first time and was offered 30% off and 10% back on Amazon gift card through Budget's online reservation process.

I went through the online reservation process twice (and have screenshots of it all) , but as soon as I completed all the reservation info and put my credit card info in - both times, it then directed me to a Budget sign in page instead of a reservation confirmation page. So, I ultimately had to complete my reservation over the phone, but ended up having to pay almost $30 more because tge phone agent could not match what Budget quoted online. Why? That doesn't feel like good business practice , and it was very frustrating to me and wasted alot of my time. I hope that someone at corporate will be willing to make it right.

22
Jan

Posted by Extremely upset


1/22/24 7:54PM

My relative had rented a car for us from budget in Orlando. We returned it on January 19. We were rushed out of the vehicle because it was very busy and they just wanted us to hurry up and go go go because of this we grabbed your stuff out of the back our suitcases I was not able to get my purse out of the backseat And the guy scanned the car and left when I realized my purse was still in the backseat. I went to the booth there and we talked to the guy and back. He was very unhelpful. He did call someone and gave them the make model and license plate of the vehicle, and they all claimed nobody had the car , we asked for paperwork to fill out for lost and found, and he said oh sure, and then walked around and looked down a couple piles of stacks and made two phone calls, but the phone calls had nothing to do about the paperwork and sat towards the back, and totally ignored us until we had to leave to go get my flight . This guy did not care at all that they drove off with my purse and because my cousin rented it and soon as she got home, she shot the paperwork out. I don't have all the info that I can to do a proper complaint so my word to anyone who reads this is don't let them have the keys to the vehicle until you've double double check that car and make sure everything out of everywhere is out so they don't grab it and runoff with it like they did to us. Luckily, I had my credit cards my debit cards and my drivers license attached to the back of my phone that was in my pocket , otherwise I would've been stuck down in Orlando. I will never want anything to do with budget rental car.

23
Dec

Posted by Teacher


12/23/23 12:57PM

Budget Car Rental
12-20-2023

I rented a car online days before my family Christmas trip to Miami, FL. I chose Budge among a list of others companies. I chose a "Toyota Camry" or similar full size. I paid through "PayPal". The transaction went well, and my reservation number given at the time was #43646651US6. The rate conditions printed on the invoice did not specify what the agent informed me at the time I was at the counter the day I picked up my car. And this is what triggered the agent's attitude towards me, the customer. All of the following could have been avoided if the clerk had had the common courtesy to look at the invoice I was showing him with my payment and reservation number.

At Budget Fort Lauderdale, FL, the employee informed me that I had to pay $250 up front. That's when I told him that I hadn't seen that the night I rented the car online in the "terms and conditions". He paused, looked at something on his monitor and again informed me that I had to pay $250. I again told him that I had not seen that charge in the terms and conditions when I paid for the car online and that the only extra charge I saw in the terms and conditions was a $50 non-refundable processing fee. I had the receipt with me from the night I paid the rental and offered it to him to look at, but he refused to look at it, waving me off. After the dismissal sign, I told him once again that I was not willing to pay $250 for something I was not aware of and did not see written in the terms and conditions of the night I paid. That's when the employee told me not to repeat the phrase under the terms and conditions again, that I had said it enough and that he was just doing his job. The employee then proceeds to sarcastically ask me if I had never rented a car before. He made me show him my airplane return receipt, he told me when he saw my reservation on the monitor, which he found with my first and last name on it, because as I mentioned before he did not want to see the payment invoice I wanted to show him, that I had to return the car on the 27th instead of the 24th as I had decided. My reservation was made to return the car in Kendall, FL on December 24th at noon. My return plane ticket is on the 27th at 7:45 pm. The clerk also informs me that because I paid with my debit card, he will have to run a "soft" credit on me, then said that assuming you have good credit we will be able to rent you the car. But rent me what? I already paid for that car. But he wouldn't listen; I felt he was stereotyping me too. How ironic I thought, a Latino employee stereotyping a Latino customer.

It was then that I felt mistreated by this agent who had already given the dismissal signal, he had stereotyped me, and was now depriving me of my right to speak. It was then that I asked to see his supervisor and where the employee beaming with arrogance told me that he was the supervisor but that he would find his manager for me. He stood up from his chair with disdain as if ready to fight. At that moment I was trembling; I have never liked altercations, much less in public and for a service I was supposed to have paid for.

The manager came out of the office behind the counter; he asked me what had happened, I tried to explain how badly I was being treated, but his attitude changed when he heard me say that I had already paid. It was then that he found what the supervisor could not find, my information, and facilitated the quick transaction at that moment. But not before telling me, the manager, that I was being personal when full of incredible abuse I mentioned to him that if that employee who claims to be a supervisor behaves that way it is because maybe he doesn't feel good in his job, but that neither I nor anyone else is to blame for him being in that job. Being personal? The so-called supervisor, was the one who was being personal when he asked me to stop talking, depriving my of my right to speak. So, now the manager was mistreating me and clearly being biased against his supervisor's deplorable behavior.

The manager finished filling out the Budget form F-133FL (1/16), handed it to me and went behind the counter door. I then contacted a Budget customer service representative, who was very helpful and opened a file for me. Case No. 61404378. I told her that I did not know what to do because the manager had left and had not told me where to look for the car, where the keys were, let alone told me how they were going to inspect the car before taking it away and that I felt uncomfortable asking another agent after how the supervisor and manager had treated me. She stayed on the phone with me, asked me to go to the counter and ask an agent to come with me and I did. The agent this time was very nice and took me to the car and we looked at the car together. It still had a dirty food trash bag and a wrapper from a drinking straw. The employee took the trash out of the car and I proceeded to start the vehicle.

On the way out, at the checkpoint, we found that the car had a damaged area on the left rear and a note was made. I then proceeded to leave the garage.

18
Oct

Posted by Anonymous


10/18/23 3:47PM

3 people are working the counter and maybe 75-100 in line. Raleigh NC. October 18. 6:15, 36 minutes waiting this far and still have 75 people in front of me. Whatever I pay for my rental car isn't worth it. We will miss what we came for.

19
Aug

Posted by Anonymous


8/19/23 1:44PM

Horrible customer service! Rented a car in July. Just received a letter stating there was damage a month later. To the cost of $500 to calibrate a windshield????? Trying to get a hold of someone is a joke! This is a scam! Working with my cc company to contest the charge.

18
Jul

Posted by Dirty car and neglected maintena


7/18/23 7:13AM

My wife and I rented a car at the airport in Pittsburg,PA this past weekend and the car had dog hair all over it, carpet in floorboard ripped, dead flies, and instrument panel damaged. Cranked the car up and the Maintenance Required Light came on. Being a mechanic myself I knew that the oil needed to be changed. My wife called on our way to Bedford,PA and told us to take it to any Budget and exchange it. Well there is no Budget Rental near Bedford so we just drove a dirty car with obviously neglated maintenance service. When you pay over $150 per day for a rental you would expect your moneys worth. Needless to say neither of us were happy with our car rentals.

02
Jul

Posted by A0X05P


7/2/23 12:56PM

My name is Alicia Dickerson. Today I've experienced the worst customer service. I had a reservation for pick up at the SBN airport. There was a lady by the name of Claire, who was very rude an unprofessional. My rental was to be picked up at 12. Fastbreak was not an option. Claire first gave me a Nissan Frontier. I informed her that my reservation called for an interim date vehicle. She the replied that there was no clean vehicles and that I would have to wait. By 1:00 I asked for an estimated time that my reservation would be ready. She replied 15 minutes and that she was waiting for the person responsible for cleaning to bring her keys. No one ever came inside to bring keys and at 1:39 she called my name and claimed to be giving me an upgrade. The representative was rude and had no regards to my schedule. I would hope that she is disciplined. I've always used Budget for my rental needs, but after today I may have to reconsider.

15
May

Posted by J


5/15/23 8:39AM

I've been attempting to retrieve a lost item for a week and the phone number provided has a full mailbox. Waited over 45 minutes on the phone to speak with a supervisor who hung up on me during our conversation and never called back. I have attempted to contact the manager at RSW airport where my phone is supposed to be and the mailbox has been full for over a week. I can't believe businesses operate this way.

10
Mar

Posted by Unhappy in Cabo


3/10/23 1:58PM

Rented from Budget because they had the best pricing for the size car I preferred. Well "buyer beware"!!! After dropping the car off and needing to get to the airport, I received my final invoice which was $50 more than the negotiated price of my initial reservation. Since I don't speak spanish, and the invoice was written in Spanish I took my receipt and headed to the airport. When my credit card statement arrives I see it's way over what I thought I contracted for. They charged me a higher daily rate, $32USD for a quarter of a quarter tank of gas and $35 for a remote monitoring thing, which all these higher fees also relate to higher tax charged!!! Talk about bate and switch. When contacting customer service they said they review my invoice and get back to me. Of course their answer was they charged me correctly. No explaination as to why I charged more per day than what I was told when I reserved the car initially. Will try to take this up the food chain - but for now WILL NEVER RENT FROM BUDGET OR THEIR RELATED COMPANIES EVER AGAIN!!!!

03
May

Posted by Frustrated veteran


5/3/22 10:04AM

My experience with your company has been surreal and I do not wish it on my worst enemy. From day one there has been nothing but problems. So many that as a disabled veteran, you all have triggered my migraines and anxiety to a new level. Your reps hang up on us after we have waited over an hour to get through, they are rude, tell lies and don't take ownership for their calls. I've been passed from person to person like a ping pong and your supervisors do not return calls that are promised.. Really, I cant take this anymore. Yesterday, your company took $921.00 out of my account for charges that I as not liable for. That was my rent money and no I am suffering $100.00 late fee plus $10.00 a day until I pay. Review confirmation number 07876491US0 that as set up by YOUR supervisor. I was supposed to get 5 days free from an electronic coupon plus 2 additional free days but instead, you all charged me for the days causing my bank to go into the negative. I need my money put back on my account for the 7 days overcharged , plus my $29.00 nsf fee that you caused to my bank plus $100.00 that I have to pay for not paying my rent on time because you stole my money, plus the $10.00 a day that I have to pay my bank starting today and for every day that you do not have the funds returned to my account! I ILL take you to small claims court on this matter and I ILL find out ho the top person is at your office and rite a formal letter as ell as to the better business bureau for everything that I have encountered with your company. This does not make since. You are a large established company and should have your ducks better lined up. I work at a call center and would never allow my people to treat customers as you. In fact, we use you for our corporate accounts!!!!! Do you need me to come and work for you to show your people how it's done???? I need my refund no! Your supervisor needs to call me back as I as promised now! Why would you allow a 48 hour turn around time for a supervisor to respond to a call? You have that many complaints???? ref rental agreement 457231865 for additional information...ugh!!!!!!



Pl

30
Mar

Posted by Jaxs


3/30/22 5:55PM

DONT RENT FROM THESE PEOPLE
rented car. Charged $658 ($200 deposit). Returned 4 days later. Charged again. And the next day and the next day and the next day.
Tried to cal customer service and spent an hour on hold and hung up on 4 times. Nobody knows anything!
Just call customer service and they'll just hang up on you eventually.

07
Oct

Posted by ELIZABETH


10/7/21 12:37PM

Budget/Avis offers horrendous customer service. I made a reservation in March for a July pick up and charged double the estimated charge..No explanation giving. Please in box me if you have a dispute ready to start class action against this company.
[email protected]

26
Aug

Posted by Whisper


8/26/21 1:06PM

Do Not Rent From These People. I picked up my reservation ama was informed that there prices are higher so my original reservation for 234.00 would now be 334.00. also I can't tent for 3 days only 2. I picked up my reservation at 11:59am and upon return I pulled in at 12:13pm. I sit in the lobby waiting on this very disrespectful cashier to help another coronet. She finally gets to me at 12:27 ama now return is 9 over 15 minutes late. Without telling me she changed my card 120.00 for a hour late. This is not my late it's her bull crap. So I'm told to call the 800 number. Where I get a run around for 2 house and put on hold where no one ever returned to the line. So a rental that was 234.00 for 3 days cost me 494.00 for 2 days. This is the most awful system and company. Scam, you better believe it. They are horrible

11
Aug

Posted by Anonymous


8/11/21 12:27PM

We rented a very overpriced mini van in July 2021 when we signed the contract it was 12:30pm (I reserved it for pick up 1 and drop off 1) BUT when the paper work was all done and the guy went to look for a minivan for us because I had reserved one and we had a wheel chair and needed one it took time bring the time past 1:00 for rental. Once we went to get our van it had no keys. We walked to the end of the parking lot and had to come back because there were no keys in the van like he had said. Time is still ticking at this point we didn't not get into and drive away for an hour after we walked into the place. The van was filthy! I used a wipe and wiped things down and the wipe was black, so you're over charging for a van rental claiming you're cleaning them when you aren't. When we dropped off the van we waited in an extremely long long to return. We filled up our tank on the airport property. After all is said and done I get my visa bill and BUDGET charged me 150.00 for another day and an extra fee. The charge $15.44 for gas! We filled up the tank on the airport property I have proof of that. When I talked to them they said they will refund the 150.00 but our license and name will be marked in their records so the next time we rent......well I WILL NOT RENT FROM BUDGET OR AVIS again. We were also told we would get a refund because the van was so dirty. I didn't get one. The manager I talked to said he doesn't see anything and won't be giving me a refund that I was lucky to be getting the day refund. What kind of scam is this? The rental time was not warranted a full day charge and really it was there issue not mine. Not to mention charging for gas when we filled the tank up. I also think our name should not have a mark on it saying we returned the van late.

11
Aug

Posted by Anonymous


8/11/21 10:03AM

We rented a very overpriced mini van in July 2021 when we signed the contract it was 12:30pm (I reserved it for pick up 1 and drop off 1) BUT when the paper work was all done and the guy went to look for a minivan for us because I had reserved one and we had a wheel chair and needed one it took time bring the time past 1:00 for rental. Once we went to get our van it had no keys. We walked to the end of the parking lot and had to come back because there were no keys in the van like he had said. Time is still ticking at this point we didn't not get into and drive away for an hour after we walked into the place. The van was filthy! I used a wipe and wiped things down and the wipe was black, so you're over charging for a van rental claiming you're cleaning them when you aren't. When we dropped off the van we waited in an extremely long long to return. We filled up our tank on the airport property. After all is said and done I get my visa bill and BUDGET charged me 150.00 for another day and an extra fee. The charge $15.44 for gas! We filled up the tank on the airport property I have proof of that. When I talked to them they said they will refund the 150.00 but our license and name will be marked in their records so the next time we rent......well I WILL NOT RENT FROM BUDGET OR AVIS again. We were also told we would get a refund because the van was so dirty. I didn't get one. The manager I talked to said he doesn't see anything and won't be giving me a refund that I was lucky to be getting the day refund. What kind of scam is this? The rental time was not warranted a full day charge and really it was there issue not mine. Not to mention charging for gas when we filled the tank up.

09
Jul

Posted by Anonymous


7/9/21 6:54AM

My sister is stuck at a cabin in Colorado without a running vehicle. She rented from Budget. On the drive to their cabin the vehicle stopped working. They were stuck on side of a mountain four hours. Customer service had her on hold this long. She finally called 911 and paid 400$ for a tow to the cabin. Now she cannot get a vehicle that works to her. This is NOT acceptable. Y'all have the worst customer service. Well no customer service. She needs a car that runs NOW!!! Have contacted corporate but you cannot speak to a person.

28
Jun

Posted by Mary [email protected]


6/28/21 12:49PM

I work for DOD and we had two travelers who rented cars from Budget. They returned the two rental cars on May 7, 2012. The original return date was scheduled for July 3, 2021. They were both charged a full month of rental. From May 7 thru June 6, 2021. I have asked that they adjust amount due so that I could be able to file a travel voucher for my two travelers. The customer service that we have received from Budget has to be the worst I have ever encountered with Budget.

26
Jun

Posted by Lasandra


6/26/21 1:26PM

Do not rent from budget not only did we have engine malfunction message on dashboard they didn't change the oil. This is the worst place to rent a car I will never rent from budget again and I advise every one to do the same.

24
Jun

Posted by Don’t rent here


6/24/21 9:31AM

Absolutely the most horrible auto rental company anywhere.
I would say my fault for renting from them 3 times.
First was in Detroit for a baseball trip with my friends. The rental desk gave me a car to return in Cleveland Ohio.
Upon completion of the trip we returned home, then I received a phone call asking me where the car was. They were accusing me of stealing the car. Incompetent staff at the Cleveland airport.
Rented a car in Orlando more recent May/June 2021. Here no one checked in the vehicle because of the large amount of returns that day. The vehicle was full absolutely full of gas. Budget charged me for gas saying they car was 3/4 of a tank. Lies again!
June 2021 a weekend rental from Philadelphia Amtrak station June 4-7 returned car June 7 and caught my train back to my home in Virginia.
I called to questioned why I have not been billed. Once again they said I still have the car and it was never returned. Lies again!
Today June 24 after many calls I received a bill with a extra charge for a late fee $280.00.
I called again with another inquiry gave the call taker the plate number and he replied the car was rented right away to someone else. Upon return, Again no one at the Amtrak rental facility checked in my car.
I was directed by a man cleaning cars to park the vehicle in a space marked Budget. A space for the rentals.
Again no one checked mileage, gas levels and so on.
My only advice I have is DO NOT rent from this company.
Too much incompetent people working for them in many locations.
Im waiting to resolve the issues with little or no response.

25
May

Posted by Anonymous


5/25/21 4:55AM

My name is carolyn Tate I rent a car from you all on January 3i return it about 23th and bill758 and some cents I don't have the paper right in front me right now but do have. well it was a man that the side of the rental and police found at fault but y'all charge me I make report and still took $415.00 off my credit card in April on the 6th and I told y'all was going to return it Well that was lie!!!! And need that for my car repairs .. I am sent every paper concerning this matter to my credit department so they can get it look into I am very hurt by this matter and to get car fix but all took the money I had to fix my car time is hard and need to knee replacement that why I sometimes rent you y'all cars I have spoken very highly of you all But I am ashamed to speak anything about you all that you for taking your time to hear what been going Thur alone with what is happening in our lives with Covid I lost people very close to me and yet people like you seem not to care about anyone!!!! Because was twice they was going to put my money back on my card but lie charged me for the damages not the one that the police site but you charge the black women and took what had for my car repairs how fair is that check out please!!!

11
May

Posted by Anonymous


5/11/21 5:28AM

I rented a car from budget online. It prompted me to pay now to save 35 percent or $82.73 guaranteed. Well it doesn't save you anything because it doesn't tell you there are other fees added on. I could have rented the same full size car somewhere else for $120.00 cheaper. So I called to cancel within an hour faster if I could have got through on the phone. I was charged $50.00 for canceling.Then it prompted me to call a number to get a voucher for $50.00 if I canceled but budget won't give me the voucher. Very misleading and low down cheaters.

07
May

Posted by Jstanton17


5/7/21 4:48PM

I have been waiting for a manager or someone to call me back and no one has contacted me. I went to drop the car back yesterday and when I did that the same employee that I made a complaint about snatched the keys out of my hand and then came back inside and told me the car was trashed and it would cost me 250 dollars to clean it. The car wasn't trashed what so ever, yes there was grass on the floor and you could see where my children car seats were but we took very good care of the rental and made sure there was no trash or anything like that in it. I was charged an extra 250 dollars. Now this employee was completely rude to me for no reason. When I first did the reservation I asked for a Toyota Camry or something similar, when I arrived at the store I was told I had to wait an HOUR or would be charged an extra day and during that time the employee gave out the last car that I had on my reservation, so my reservation immediately went from being affordable to me paying $1437.88. He also told me I HAD NO CHOICE BUT TO ADD INSURANCE TO IT when in fact I didn't HAVE too. Not only did the car he give me not have an oil change in 12,000 miles and started overheating to the point it had to be towed away and I had to get an uber to the airport to get ANOTHER rental.. To be charged 1,437 dollars is OUTRAGEOUS. I would like something done with everything I have been through with Budget.. The store I went has lost my business, I love renting from Budget but if something is not done I will give my business to another rental company and make sure that none of my friends or family will rent from Budget again because this has been a nightmare.

22
Apr

Posted by Milly


4/22/21 4:21AM

I have rented a car twice since becoming a Fast Break member and have had trouble both times. I was told things by Budget's reps that were not true.First-I was told I could switch drop off at time of pick up.Not true. Last week, I rented a car for a week and was told that if I brought it back two days earlier-I would recieve a price adjustment-NOT TRUE and the manager refused to question the employee who told us that and said TOO BAD

05
Apr

Posted by Donald


4/5/21 5:43AM

I rented a car from your airport branch in Denver, CO from March 30th-April 2nd. We were to have the vehicle back on the 2nd at 9pm. Due to flight changes we brought the vehicle back at around 3:45 am on April 3rd. So around 7 hours later. We were charged for a another day, plus a $20 late fee.

I filled the tank up at the local gas station at the airport. I am being charged over $9 for gas. Which I cannot understand. The tank was full, I drove it from the gas station at the airport to the budget at the airport. Base rate was $117.75 and for the last few hours i was charged $156.99. That is ridiculous to say the least.

19
Mar

Posted by Upset Frequent budget Renner


3/19/21 11:27AM

I am on vacation from California, around Thanksgiving time I was traveling in a Budget rental lost my wallet which had my physical drivers license. Due to COVID it's taking California a long time to resend my licenses to me. However I was able to book on line to rent from Budget at Augusta Regionsl Aitport in February I presented a physical expired license showing my face and also a pic off my phone showing a valid license and a credit card and the employee rented me the car . So last night March 18 th I rented on line again at that same location a car went to pick up and it happened to be same employee in February who rented to me refused to rent saying I needed to have a valid driver license . I stated the situation and stated you rented to me in February she replied sorry can't do . I say there is no where in writing that shows it has to be physical it states I need to show you a valid drivers license which I am . They said no now I am out of 545.45 living paycheck to paycheck and unable to get my money back and no car . If it's a policy I suggest it states that in writing drivers license needs to be shown physical and employee should odd never rented to me in feb leading me the consumer to believe I could get it again . I tried calling budget corporate office end up getting budget representatives and a supervisor however unable to get anywhere they keep saying it's their policy however it's not in writing consumers refined print it's false advertisement and now I am on vacation no car and out that money you can bet I'm going to the news and I'm hiring an attorney you want people to follow your policy then you need to put it in writing they were unable to help me and did not care they kept saying they understand that it's not their money they lost the CEO is impossible to get in touch with her and I doubt if he really cares

10
Mar

Posted by Tara


3/10/21 12:16PM

My boyfriend and I rented a vehicle from Budget to drive back home, but he was unable to secure a ride from the airport after dropping the vehicle off as I am currently out of town myself.

He informed the agent that he was going to walk to my house, where his car is. The agent could have suggested that he take Trax or helped him with other forms of public transportation as he is not from Utah and isn't aware of their public transportation system since he knew that he didn't have a way to get back to his car. Unbeknownst to my boyfriend, the agent decided to call the cops on him instead.

So my boyfriend, who happens to be African-American, gets stopped by a cop because he is walking to my house. And apparently, it is illegal for a black man to be walking on the street in Utah. To say that I am appalled and disgusted with the Budget agent's actions at this location is an understatement. There was not one issue with the car, the payment, nor with his behavior. There was no reason to call the cops on him.

I am a consistent budget customer. This past week alone, I have paid over $1,200 to your company in rental car services. I rarely complain to companies about services or anything because I understand that everyone has bad days, but this is different. Racism is not a bad day, and I want some reparation to be made for this.

08
Mar

Posted by Anonymous


3/8/21 2:14PM

Mr. Joseph Ferraro
President & Chief Executive Officer

Dear Mr. Ferraro:

I am writing to inform you my dissatisfaction with Budget's policy as it relates to confirmation of a car reservation as well as less than satisfactory customer service. I will be as brief as I can while making my points.

On March 6 2021, I called Budget inquiring about a rental car to be picked up at PIE (Clearwater/Tampa Airport) on March 13, 2021. The budget agent explained I could pay up front and pay a lesser amount than I would if I waited and paid at the counter upon my arrival to PIE ($371 if I prepaid or $406 if I paid at the counter). I explained I was not 100% certain I was going to go, so he offered to create a reservation and explained it would lock in the price he quoted me if I decided to later call and prepay or if I decided to pay at the counter the day of my arrival.

This morning I called budget to prepay my reservation because I did book a flight and am definitely flying down on the 13th. I was advised by the Budget agent that because no cars are available on the date I'm flying into PIE, I could not prepay the $371 rate that was locked in, but had to pay the $406 at the counter when I got there. I asked to speak to a supervisor. She referred me to "Luis." Needless to say, Luis is a very condescending young man, and I did not appreciate the way he spoke to me and over me, and I did advise him of that. So, I was told that because I wanted to prepay, he would have to create another "reservation," however, they cannot make another reservation because there are currently no cars; therefore, I have to pay the higher rate at the counter when I get there. I asked if they made concessions in situations like this and would still offer the lower rate at the counter, and he said no.

First of all, none of this was explained to me when I made the initial reservation two days ago that if no cars were available, the "locked in" price is not "locked in."

Unfortunately, my time in Florida just so happens to be the time of spring break, which inflates the price of rental cars as well as makes availability very scarce.

I am 62 years old, mother and grandmother, worked in the professional field for 35+ years, and have zero tolerance for rude, inconsiderate people and thought it appropriate to share my input.

01
Feb

Posted by Nick


2/1/21 7:33AM

I want to know why your company WILL NOT DEAL IN GOOD FAITH? I was charged for supposedly damaging some glass on the car I rented. 52 days later I received a letter in the mail claiming I damaged the glass. When I asked for some type of proof or evidence your company said NO! I asked for a time stamped photo after I turned it in, they said no. I asked for the rental records of how many people rented that car since I turned it in since it was 52 days later, you said no. Why will you not provide me with some evidence? I did not have any type of accident or did anything that would make me think I damaged the glass. When I turned it in I checked inside and out and did not see anything that resembled any damage. How do you know it was not done by an employee driving the car, or another renter or was already there when I got it since you would not send me any time stamped photos of the car before I drove it off the lot. I would think you would provide me with the proof if you wanted to DEAL IN GOOD FAITH. I know I would have no problem paying for something I was responsible for but when you know you did not do any damage and you had no incidents that would make you think you did any damage then you feel as though you are being ripped off. Please respond. Thank you.

07
Aug

Posted by Nikki


8/7/20 2:26PM

NEVER AGAIN! We reserved a premium SUV 4 weeks ago for our trip today. We digitally checked in this morning for our reservation and I even called to see if we could pick it up at 2 pm today instead of 4 pm, they said no, I was okay with that. At 3 pm my husband gets a call from Budjet in Wickliffe on Euclid avenue telling us there is no SUV for us at this location or any other locations. Here's where it gets good. We paid $661 for the suv, they have a van for us but it would be an extra $138.... after my husband called their call center and got nothing but an I'm sorry, there's nothing we can do. So now, 10 hours before we leave we have to downgrade to a van but pay the price of a premium SUV. DO NOT DEAL WITH THIS COMPANY OR THIS BRANCH. THEY ARE CROOKS!

Now, we have no choice BUT to take the van. No one came out to look over the car to mark any dings, stains, or scratches on or in the vehicle so we took photos ourselves. The inside smelled disgusting and it looked like it was vacuumed out by a 3 year old. We brought it home and cleaned and sanitized the vehicle. This location is disgusting. It's dirty, the vehicles are dirty, and the customer service sucks all around. I will make it my priority to make sure my review hits every travel site.

28
Jul

Posted by Rderby


7/28/20 5:43PM

To be honest, Budget was so bad I created an account just to leave a review. I booked reservations about over a month ago and got a confirmation email. I called 2 days before the move to add something to reservation, and they said my booking wasn't confirmed. After they dug deeper, they realized it was their mistake and admit as much and said they would escalate this to the manager, and I would get a call back in at least 2 hours, but everything should be all set. I received no call in 4 hours, so I call back. It is the same routine accusing me of messing up and realizing it was their mistake, escalating it to the manager and telling me I will get a call in the next 2 hours. 3 hours go by, and no call. I call back this time they apologize and tell me they will escalate this to the highest level. I was weary and told them the situation before, and they promise I will get a call.

2 hours later, no call. So I call back knowing that the office closing in an hour and a half. So I ask to speak to the manager to solve my issue. I was bounced around and put on hold for an hour and a half to run out the time until they were off the clock. Then they transferred me to the manger which ran reservations, not customer service!! She wasn't even able to leave a note that I called. She told me I was "out of luck" and that there was nothing I could do but call back tomorrow as the office was closed. I am moving in 2 days and spend all day figuring out if I have a truck to move or need to book another one, and they couldn't tell me. They keep jerking me around until the office closed. Now I move in 24 hours and might have to pay an extra $600 to rent somewhere else because it is so late. DO NOT GO WITH BUDGET.

16
Jun

Posted by Charlotte


6/16/20 8:51PM

I reserved a car for June 14th for 2 days to be picked up at 10am & I prepaid so I didnt have to wait to pick up my vehicle because I had to rush to get on the highway to travel to Dover Delaware because I got the call on the 13th that my grandmother had passed away. I reserved my vehicle for your Kidder Street location in Wilkes barre Pa.When I arrived at this location the agent told me that he didnt have any vehicles there. I never got a phone call from anyone to tell me this. I caught a lyft there which cost me $20 to find out that there were no vehicles I informed the agent of this & he told me the only place that had vehicles were the Scranton airport & he informed me if I went to the airport he would contact the agent & give me a free upgrade.So I had to call another Lyft which had a flat rate of $40 to go to airport. So I am now out of $60. So when I finally got to airport & informed the agent about my upgrade for my inconvenience she informed me that she knew nothing about this & that she was not giving me a upgrade so I told her to cancel my reservation. She got on the phone & came back 5 mins later & said to me ok Ms. Knight your reservation has been cancelled I said thank you & rented a truck from somewhere else. Before I pulled off I called your 800# to see if my reservation was cancelled & not to my surprise it was not cancelled so I informed the agent what happened & why I cancelled the agent spoke to his supervisor & they cancelled my reservation without cancellation fees as this was not my fault. My purpose of this letter is to inform you of the rudeness of your agent on Kidder Street & also your female agent at Scranton Airport where neither agent cared that I had to travel to 2 locations in a Lyft which cost me $60 nor did they seem to care that it was urgent that I got to Delaware because my grandmother passed away the day before I have never been so upset in my life & I will never rent from Budget again because of the inconsiderate agents you have working for you. I believe these 2 agents will cause you to loose many customers in the future.

01
Apr

Posted by Aellis89


4/1/20 2:35PM

Absolutely hands down the worse customer service I have ever experienced!!! I picked up a Chevy traverse on 3/8/20 from MSP to drop back off at MSP on 3/18. Drive to Florida like I originally planned. On 3/15 I felt nauseous and with this COVID-19 I didn't take any chances and went in for testing. Tested positive for the COVID-19 virus and was out on extreme quarantine. I called Budget on 3/17 to inform them I was stuck on quarantine for the next two weeks and was unable to drive the car back to MSP. I was told someone would call me within the next 4 hours with an answer of how to handle the situation because he didn't know how to handle it. Understandable and I had no issues with that. Didn't get a call until the next day and it was from a tow truck driver asking where I was to come get it. I had the company call me and talked to a local lady who explained because the problem was the virus that I wouldn't be getting charged for the tow or the $350 drop fee because I'm not near MSP. I logged into my bank account 3 days later and I got charged $519. No one can tell me why or for what. When I asked for a manager I was told there wasn't one on shift. I can't get ahold of corporate. I am contacting my bank now for fraud and the BBB.

14
Mar

Posted by sdamato1


3/14/20 8:40AM

Good morning,

I reached out to Budget Rental Car's Customer Service Department on 3/10/20 regarding confirmation #25951062US4. This was for rental pick-up on 4/10/20 and rental drop-off on 4/13/20 out of San Diego International Airport. This rental was tied to a work-related trip, and since my company canceled all travel due to the Coronavirus, I was required to cancel all trip-related affairs. I contacted Budget Rental Car's Customer Service Department on 3/10/20 to explain the situation and assume that I would have no problem getting a refund since 1. only booked the day before prior to attempting to cancel, 2. there were extenuating circumstances surrounding the Coronavirus, and 3. I was still a month away from picking up the rental car. Not only did the Customer Service Representative give me attitude by saying that travel was only limited in certain areas (implying that I should still be able go on my trip), the Manager also had no other options for me and was not understanding of the situation. While I know this trip is going to get rescheduled, I am currently uncertain of the travel dates at this time. In the meantime, I am stuck with a rental car booking that I don't currently need because you company is not considerate at ALL of pandemics such as the Coronavirus and trip cancelations that are completely out of my control. My only options were to 1. Pay a $50 cancelation fee for something that I had no control over or 2. Reschedule to a date in the future. There was no option for me to accept a voucher of some kind to use in the future, so I ended up just rescheduling for some random date in the future to avoid paying a $50 cancelation fee.

The way this matter was handled was LUDICROUS, and I will NEVER book with your company again. Budget Rental Car is not being considerate of a national crisis at all and is taking advantage of the situation by not being understanding and forgiving of people's extenuating circumstances. I encourage your company to put a plan in place so that other people like myself don't have to go through this in the future, and I am extremely upset at how this was handled. Again, I will not be using Budget Rental Car for the foreseeable future.

Regards,

Staci Damato

10
Mar

Posted by Anonymous


3/10/20 6:29AM

It's not often when you have a really great experience in customer service. My family did . We arrived in Fort Lauderdale and were lucky to meet the district manager( not sure if I can give his name). He went above and beyond to get us the car we needed and explain how to use the gps system. In addition he helped us with a lost item. Not only did he locate the item but was kind enough to send me a text with the claim tag. This was a stressful trip , as we were attending a family funeral, and the kindness and patience of this wonderful man made our experience less stressful. The hardest part of the whole experience was trying to call your office and report this positive experience.

06
Jan

Posted by Lost & Found


1/6/20 1:15AM

Hello management, this this the extend of dissapointment of your company's performance,myname is Farida Mahmood, I had rented a Vehicle on Dec 19,2019 at Hobby airport, Houston and returned it to the same location on Dec25, 2019, unfortunately I lost my wallet ( which was a black phone holder which I was using as a wallet ) in the vehicle, which carried a credit card, a debit card, a social security card and few other thing, I cannot reach anybody on phone, the website on lost and found still shows the activity done last on Dec 20,2019 after that till today nobody has bothered to take any action or update the website,with this kind of performance, the responsible corporate people should wake up and see if you want to maintain this low standard or take a little effort to help unfortunate customers at the time when they all the help they can get. It was my fault losing the wallet in your vehicle,I feel so sad and embarrassed to ask for help, yet I hope somebody with decency atleast call me or update me on the matter, Thanking you

05
Dec

Posted by Anonymous


12/5/19 7:44AM

In the hopes that some corporate executive actually reads this evaluation, I will try to politely explain my grievances' and my firm belief that "BUDGET AUTO RENTAL" located at the Cleveland International Airport, is engaging in an "unlawful" -Bait and switch- program.

Confirmation #17156922US6 (for compact auto/economy: quoted charge of 453.96 for approx. 13 days of use)
Itinerary #7481868301483
Reservation made (on/about) 5 Sept 2019

ORDER OF EVENTS:
*Arrived Cleveland as planned, after an overnite, sleepless flight with three heavybags of luggage.
*Took shuttle to rental facility.
*Presented my credentials and of course, credit card.
*Rep behind desk informs me that all she has available is a 9 Pax and a Pickup Truck, if I did not want what was available, then she would upgrade my reservation to full size vehicle @ 150.00 extra. I asked why was I being charged for the upgrade, she informed me it was all she could do.
*Tired from the overnite/sleepless flight, I reluctantly accepted her terms.
*Inspected the vehicle for external/engine performance/damage and I drove the car (Ford Edge), to my first destination on the East side of Cleveland, S Euclid.
*Noticed the Charging System Indicator lite on dash was on.
*Contacted the rental facility automated customer service-911 to get
instruction, she informed me to take vehicle to nearby annex for replacement vehicle or possible repair.
*10 minute drive to annex (per 911 human instructions), the proprietor informed me, he could not help me, if I wanted a replacement, I would have to go back to the Airport (CUSTOMER SERVICE!!!). I had no choice but to drive (on the Highway) 20-40 minute drive with a disabled vehicle, for a replacement vehicle. (note: At this time I was dead tired, angry and hoping the car would make it to the Airport, and not break down on the Highway).
*Luckily, the same Rep was behind desk and still on duty. She gave me another
vehicle, this time a Chevy Impala, same rules - same price.
*Inspected vehicle, as I always do with rentals, for external/engine
performance/damage. (found a scratch on left rear fender), noted/informed the people
at the lot exit, she confirmed my observations and I drove off. Still tired and
frustrated, I finally arrived at my final destination.
*A few days later, the low tire pressure indicator lite and chime came on. (at that moment, considering the inconvenience I experienced with the previous vehicle, I opted to just go to the many gas stations, every few days, that had operational air pumps, and pay to refill the tire; another inconvenience, this time with a price, though the price was insignificant).

I did not prepare myself for these problems; I tried to reduce the cost of this trip, and then I get hit with:
- a "bait and switch scheme"
- two, not one, two vehicles with malfunctions that should have been is covered before being reissued
- worrying about a vehicle breakdown in the mid of a congested street; or worst, on the highway
- paying for minor repairs and wondering if, when and where the next problem will occur
- when trying to contact, the very confusing "automated customer service
line", there is NO possible way to speak to a "human" other than the 911 option

I know some will question; why didn't he just go to another rental agency, or perhaps
borrow a friend or family member's car, or just continue complaining about "price and
customer service"?
My answer to this and any other questions there may be; "I'm tire, angry, and with the inflated price I paid I should not have had problems, period".

I realize that this complaint will not be of concern for your operation, but hey; YOU GOT PAID. I can at least promise you this, I will walk before I rent anything from your organization again; furthermore, I will inform my friends/family members of this
experience so they will not fall PREY to your dynamic business practices combined with an inadequate customer service. BAIT AND SWITCH is not legal in this country.

It should not be up to the customer to drive all over the city to resolve maintenance
issues of your vehicles. Your vehicles should be inspected and repaired when returned to the rental agency before being reissued to the next customer (I know the fast turnaround of the product is very profitable, however, you should consider your customers' situation).

The name says it all; "BUDGET AUTO rental", I got what I paid for, malfunctions along
with all other risks and inconveniences. I thank you for a very memorable vacation; first and last time with you as a reliable source for my personal transportation needs (IRONY, in case you missed it...)

I realize the emotional content of my writing, after proof reading the above, I apologize for the emotional part, not the content. To be fair (giving your company a
benefit-of-doubt), my situation may have been a "one in a thousand occurrence" and I
happened to be that lucky one. But, and there is alway a "but"; it shouldn't happen at all.

07
Jun

Posted by Doc


6/7/19 3:42PM

We rented a car at PBI and it was a very nice car, GMC I think, no problems with it at all. One night driving to the condo we were coming off the I-95 ramp and I saw a light on the dash showing low tire pressure. I pull right over to the shoulder and check. The drivers rear tire was flat. I took out the spare and changed it right there on the roadside. I notified Budget and they said come in to PBI and get a new car. No Problem there. Thirty days later I get a letter advising I must pay them $155.00 for their tire. They will just charge it to my card I used for the rental. No way am I liable for their tire that ran flat.

15
Sep

Posted by tcruz


9/15/17 2:10PM

I have never been treated so bad in my life, does anyone speak English any more?????Take the time and try and reach out to the corporate office....what a joke there is no one that works there. they have over charged me on the care and I have been trying for 3 weeks to get my money back. noi returned call and no one will piock up the phone when they do they don't speak English.

12
Dec

Posted by Anonymous


12/12/16 7:35AM

In Illinois, it is unlawful for a company to implement policies that are non-uniform in the terms the contract engenders. Budget rented us a car and altered the terms by which we used the car and overcharged us, and added a late fee.

25
Mar

Posted by Jeanne


3/25/16 8:12AM

First time using a moving business, I had the worst experience with Budget Rental. Rented us a 16ft moving truck with no lights of any sort, and a car carrier while in our moving trip from Texas to Virginia a tire rolled off of the car carrier on highway 40 in Knoxville, TN. Roadside assistant came 4 hours later to haul the carrier away, could not be repaired axle broke. Budget tells us there is nothing that they can do. Had to have someone drive 9 hours to rescue us.

07
Aug

Posted by Anonymous


8/7/15 11:37AM

I rented a car from the latter part of June. The rental should have been $354. and my card was charged $913.92 an additional $25.00. We have been talking to Christiana Rodriguez who is suppose to be in corporate office. She was suppose to be working to get the situation resolved and we have not heard back from her. I had a situation happen to me before and a gentleman in corporate handled it in a short period of time. I was very pleased. But this dragged on and I am very upset with Budget and the handling of this particular situation. Ms. Rodriguez has all information. This was a rental in Midland,Texas.

26
Jul

Posted by Robbed


7/26/15 4:29AM

I reserved a 24' truck from Budget to move. One day before my move I was called and told that the 24' truck was not available and I was had to take the 17' truck to move.
Since it was to late to call another company to reserve a large truck I had to use the 17' truck.

When I called customer service I was told that I would pay the same price for the smaller truck but would be compensated in miles. The change in trucks cost me additional money since I could not complete the move that day.

I will never do business with this company again and I I telling my friends not to use them

25
Mar

Posted by TEE


3/25/15 7:47AM

Im Definately Reporting Budget/avis To The Better Business Beureau If This Matter Is Not Resolved Immediately!!!

25
Mar

Posted by TEE


3/25/15 7:44AM

I Have Been Renting From Budget For Over 20 Years And My Husband And I Are Loyal Customers. I Was Charged A Fee On My Card And When I Called In To Inquire About It, I Was Given The Run Around And They Did Not Allow Me To Speak To A Supervisor. I Tried Calling The Corporate Office And Was Hung Up On 3 Times! I Will Never Ever Rent From Budget/avis Again! I Am A Veteran As Well, I Served My Country And Went To War For It, And This Is The Treatment That I Get!!!! So Done With Budget/avis!!!

09
Oct

Posted by Janet cook


10/9/14 8:44AM

Budget renter cars lies cheat and steals your hard earn money they give you the run around never let you speak the corporate office. Reservations lie to you say your car is unlimited miles when you pay for your car you pay for miles. It's a lie.

27
Jun

Posted by deborah


6/27/14 7:57PM

I reserved my rental car approx. 30 days before my trip to Orlando, Fla. I needed a large vehicle to transport my sons wedding party from the airport. After waiting over an hour in the Budget line, they told me they did not have a large vehicle like an SUV that I had requested. They said the best they could do for us was a pick-up truck. So please tell me why they offer on-line reservations??

I too will not be renting from Budget anymore.

30
Apr

Posted by Amazed


4/30/14 10:04AM

We flew from Orlando to Norfolk, VA, to visit family, renting a Budget VW Jetta from April 11-21. Car drove great. After returning it and flying back to our Florida home, we picked up our mail and found a letter from Budget dated April 17--telling us the car had been recalled and we should turn it in right away for another! Instead of calling us--they specifically asked for my cell phone number when I rented the car--they wrote to us at our home in Florida telling us to return the recalled car TO THE NORFOLK AIRPORT RENTAL TEAM WHILE WE WERE IN VIRGINIA! So we didn't get the safety notification until we returned to Florida. This is crazy! If the car was recalled--thus unsafe or unreliable--and they wanted us to truly be notified, WHY DIDN'T THEY JUST CALL ME? Instead, I get a letter IN FLORIDA after our trip! May want to redesign your policy on this if you really want to help protect customers.

25
Apr

Posted by carmen sosa


4/25/14 7:56AM

I have filed a complaint with the state attorney and better business bureau . I rented a car back in dec 2013 and was overcharged and lied I im amazed how little you care about legitimate complaints and costumer service but will continue to post google ( your company has 430 complaints) pintarest, facebook ect . and my state attorney complaint continues.

18
Apr

Posted by Anonymous


4/18/14 5:39AM

I went to my local Budget Rental to rent a car for myself and my daughter. Needed the rental for two weeks. I contacted the agency to get information on what was needed to validate my daughter as an additional driver. On the phone, I was told that she needed a debit card with no specific amount, be over 25 and have a valid drivers license and/or major credit card (the credit card she does not have, but is over 25). I contacted the 1-800 number for Budget and asked the same questions, that I was the primary renter with a major credit card and that she was the additional driver. I was told by the 800 registration staff, that all she needs is a valid drivers license, be over 25 (she is) and have a debit card, with no definitive amount on the debit card. So basically told the same thing.
I went to get rental place, put down my drivers license and credit card, then the "female owner" asked for my daughter's license, major credit card or debit card. She then stated to us that my daughter's debit card needs to have the amount of the rental on her card plus a $250 security deposit. I questioned why and the woman told this is company policy. Why would it be company policy if I WAS PRIMARY RENTER??? Well, needless to say a bunch of not so kind words were said to us and we were not very kind also. At the end, the owner told us that refusing to rent to us would not hurt her business in any way and that she speaks for Budget and her relationship with Budget is still good despite this altercation. I find it hard to believe Budget would allow any "owner" to talk to a customer this way. Additionally, it was extremely bold of this woman that was so stuck up on herself to talk to us this way. Therefore I just had to comment on this site.

27
Feb

Posted by Anonymous


2/27/14 5:49PM

I will absolutely never ever again rent a car from Budget Rental Car Corporation!! My husband and I went to Ohio to visit family and we rented a car for 19 days. My itinerary said my total was 411.33. Upon recieving my credit card statement it showed that budget charged me 1,220 and some change. Completely outraged I called customer service and was on hold for about 5 minutes, after talking to a customer service representative she said that she could not help me with my issue and she put me on hold in order to get a surpervisor. After being on hold for another 5 minutes or so the same lady returned on the line and said no surpervisors were available to talk to me at that time. She took down my name and phone number and said a surpervisor would call me back within the hour. That was over 3 days ago! I also sent an email to the corporate office in which I recieved a response 2 days later stating that they would re-address the issue and have a surpervisor contact me. Still no word, Your company is worthless and I can not believe that you are getting away with running a business in this manner! Being in the military we travel a lot and have a lot of friends that constantly travel and the last place I will ever suggest for anyone to get a rental car is this worthless company. Not only did I recieve the worst experience ever but thus far I have recieved the absolute worst customer service I have ever dealt with in my life.

25
Feb

Posted by TERENCE SHORT


2/25/14 3:58PM

I Recently Rented A Car From Budget In The Republic Of Panama On 02/16/2014. We Have Been Renting From Budget 3 Times A Year Since 2009. We Purchase The Total Car Replacement Insurance From American Airlines Every Time And Have Never Had To Purchase The Rental Company Insurance. This Time The Desk Personal Held Us Up For Over 45 Minutes Refused To Rent Us The Car,we Had Reserved 3 Months Earlier,unless We Purchased The Insurance At A Rate Of $129.50 Which Was More Than The Car Rental. We Paid Purchased The Insurance Because There Were No Other Companies At The Panama City Airport That Had A Car Available And We Had My 83 Year Old Mother With Us. When We Returned The Car And Talked To The Personal At The Desk She Informed Us That We Could Have Declined The Insurance And Still Rented The Car, That Budget Was Pushing The Agents To Sell Their Insurance And The Clerk Used That To Force Us To Purchase It. I Am Outraged And The 8 People In Line Behind Me That Day Were Too. I Can Not Image That This Is The Way The Company Wants To Be Viewed In The Eyes Of The Public. I Intend To Tell This To Everyone I Know And Certainly Write About It On The Trip Adviser And Every Other Outlet Available. I Feel The Company Should Refund My Money For The Insurance Along With A Letter Of Apology For Screwing Over A Long Time Customer.

14
Feb

Posted by Leny Catalano


2/14/14 7:04PM

I would like to share an experience with you during my visit to Budget Car Rental at the Orlando International Airport.

On Tuesday, February 11, I picked up my rental car from Budget at around 4:00 pm, confirmation. I made the reservation through Costco Travel. The term of my rental was 5 weeks.



After waiting in line, we got to the agent and she indicated that we would be renting a brand new Malibu (I didn't think that a Malibu was a full size car, which is what I reserved and paid for) with only 6 miles and that we should pick up the car at D-33 on the second level of the parking lot. My confirmation indicates that the Impala is a full size car, not a Malibu. When we went to that particular car slot, there was no Malibu. There was no car. There is no one to help, even the workers dressed in orange tops could not be of any assistance. So we had to go back to the agent and it was indicated that the only car available was a Sonata that had 20,000 miles. So we went from 6 miles to 20,000. The car was very dirty with bug marks t even come off. I think the agents at Budget should be educated to improve their customer service, rather than promoting upgrades and insurance issues.



So having said all that, please be advised that I will never rent a car from Budget again. I am coming down to Orlando in June for a wedding and have already notified everyone coming to cancel any reservations with Budget. I am also sharing my experience with Costco and the Chicago Tribune.



If you can be of any help going forward, please advise.



Leny Catalano

11
Feb

Posted by sja


2/11/14 7:26AM

I will never rent from Budget again. I left a garage door opener in a car. After 14 phone calls to the Ft Meyers airport location, customer service office and corporate offices in NJ NO ONE answers the phone and or the voice mailbox is full. I have spoken to a supervisor in reservations (the only way to speak to a human) only to be given a disconnected number! This company does not offer customer support.

07
Jan

Posted by sabrina scott-easter


1/7/14 2:09PM

This company this full of crap.
Rented car for honeymoon 12/2012 returned said car at appointed time.
Got phone call ONE month later "where's the car"? "In your parking lot"!!!!!
Credit card was charged for the whole month of Jan 2013 wrote letters to customer service and corporate office credit card was credited back for ONE months charges and sent 3 REWARD DAY coupons.
in scheduling a reservation to use coupons in Sept 2013 was informed couldn't use them until after Sept 2013 OK!
Made reservations on 12/27/13 to 12/29/13, picking up car was informed that the coupons couldn't be used blackout. Called customer service was told "WE WILL HONOR COUPONS" just call on the 29th to complete process.
turned in car called was it was good.
I called back on that following Tuesday and was told to email a copy of
all coupons front and back did as instructed and these butt faced people have charged my credit card.
DO NOT USE BUDGET RENTAL SERVICES
MY LAST EVER USING THEM.

04
Jan

Posted by san jose...


1/4/14 11:39PM

Hello,

I pre-paid for a mini van in san jose and was told by the representative when I got there that there were no mini vans available. She said that I could either get a full size van with a gas credit and $25 discount on my next rental or an SUV at a discount of $10 per day. None of the options looked good to me but I ended up settling for the SUV. The representative told me to sign and explained it was for the $10 credit per day. I asked about the final amount but she said she couldn't pull it up (not sure if its because I booked it on Priceline). Anyhow, after my husband returned the car on the 31st of December I noticed I was CHARGED an extra $10 per day for the SUV that I didn't even want in the first place! I called and spoke with a lady who said she would email me when the charges were taken care of. So, apparently they took off the $10 per day "upgrade fee" but they never took off the $10 per day I was supposed to receive for them not having the mini van I paid for. I was really upset and called to talk with a customer service rep and a manager. They said that they could not do anything for me and told me to call San Jose directly. I tried calling MANY MANY times and there was no answer...my call keeps getting bumped back to the main line for Budget rentals. So, now I need someone to contact me to take off for the $10 per day.

Thank you,

31
Dec

Posted by Dr. Alan Goodman


12/31/13 7:22AM

I hope that no one ever rents a Budget Rental Car again from the location at 89 SE 2nd Street, Miami,Florida. I had prepaid a rental car to be picked up at 9:00am and returned at the West Palm Beach Airport at 2pm on December 29, 2013. We needed the car after we left our cruise ship to see some people and then get to our flight at the airport in West Palm Beach. To start off, the location does not have a pick up at the cruise terminal in Miami, so you have to pay for a taxi ride to their location, another $15.00. I called the location from the ship in the morning to confirm my reservation and told them about what time I would be arriving. No problem was what I was told. Quite another story when we arrived at their location. The line to rent a car was out of the front door and on the sidewalk. Ok, I am reasonable. I figured that many people are renting. The time marched on and then after about an hour of waiting, I speak to a man behind the counter, one of whom does the returns of cars coming in and the other guy who is renting out cars. He tells me that they have no cars available at all. He did not care that I or anyone else had prepaid the rental. He continues to state that I expect 25 cars in. How that was going to happen since this site closes at 1pm was quite unlikely. To make this long story shorter. I waited three hours, and when I told the man behind the counter that I need a letter for my travel insurance company form Budget so that I could submit proof that I was not able to get a car just in case we missed our flight in West Palm Beach, he suddenly said he had a mini van that he would graciously give me. ( I had reserved an SUV to accommodate the entire family with luggage). I suspect that the minivan was there all the time and did not want to give out the minivan.
As a result of this disaster with this rental agency, I had to cancel all plans in Miami and simply drive to West Palm Beach and barely made the flight. I had the car for a total of 1 hour and 47 minutes and paid $157.71.I have rented cars in many states in the US, Puerto Rico and in Europe and have never experienced anything like this. Budget does not have any regard for their customers. They are disorganized, rude, and unprofessional. Bottom line, the car should have been there for me to get at the time I needed it. That is what prepaying is all about. Rent from any other company.

26
Dec

Posted by Anonymous


12/26/13 10:06AM

Stuck in Hotel in San Juan 1 mile from Budget location. When I arrived yesterday to pick up car, was told they were out and would have a car later in the evening or today in the mroning. Was dropped at hotel and was told we would get a phone call. Call this morning at 9 and was told we were 2d on the list and a car would be coming in at 10:30. Have called and left messages at the number provedied at least 12 times and have gotten no answer. Calling the 1-800 number once, was told a fleet was due in in 2 hours, and the person Daryl in OK sent an e-mail asking the San Juan office to call us to come pick us up. He told me to call back in 30 minutes if the call did not come through. IT DID NOT, called again and spoke with LEE who said he would transfer me and he did - so San Jose, CA location. I am STRANDED PLEASE HELP. Made my reservaton on 8-3-13.

21
Dec

Posted by Budget Used to be my hommies


12/21/13 5:31PM

after reserving a car on 12 21 2013 I was put through a rigorous amounts of questions and even a credit check after I was publicly embarrassed buy your staff whom stated we dont know if your going to still are vehical of not and laughed I was turned away I guess its a bad day to be a 6 foot black man.

Its not right budget needs to find a better screening process.

16
Dec

Posted by D


12/16/13 12:34PM

Reserve a suv to pick up at a location when I arrived I was told they did not have it as I was told as you can see there's no suv on the lot,I reply why didn't I receive a phone call so it wasn't a waste of time comming hear then I was told sorry hears a 1800 number call it,I then talked w customer service an was told sorry and to go to another location that's was way out of my way ,I show up there to only same thing happen. There respons to me was they had vans an no one had called to confrem the pick up when indeed I was told it was,then to top it all off got charged twice ,wow and they act like I'm a inconvenience to them. It's ok after contacting the state attorneyS office we will see what's funny

26
Nov

Posted by sls284ever


11/26/13 12:02PM

My husband and I reserved a rental car from Budget at the airport in Portland Maine. When we picked up the car we decided to upgrade to a Ford Mustang. After driving the car for 2 days the rear tire blew out. My husband changed the tire while I called to find out where to take the car to have the tire fixed. We were told not to worry about it; they would send us a new car and pick up the old car. The only thing we were told was "if it is determined the damage was your fault, you will be charged". Since we were driving down the road when the tire blew we knew it wasn't our fault. We were originally driving a Mustang and the car they brought us was a Buick SUV. We got our flat tire around 10 or 11 in the morning. We had to wait until 4:30 in the afternoon for our car to arrive. We still had 6 more days of our vacation left and didn't have a choice so we kept the Buick. While driving on the interstate we got stuck in a lane at a toll booth that didn't take cash or debit cards. The lady at the booth said to call the state of Maine and pay the toll by phone. When I called I was informed that since I was in a rental car the rental company would pay the toll and probably pass the charge on to me. I asked them if there was any additional fee associated with missing the toll and they stated the state doesn't charge any additional fee but the rental car company may. When I turned in the car I was told I couldn't pay the toll to them, the company would bill me. I returned the car on a Sunday morning. I called the rental car company Monday morning regarding the car. I stated that I didn't believe I should be charged the upgrade fee for the Mustang since I was only able to drive it for 2 days. She said she agreed and said that they would not charge me for the full upgrade fee. She would get back to me within 48 hours and let me know what I would be charged. On Tuesday morning when I checked my bank account they had charged me $360.79. I called Budget back and asked them what was going on. They apologized and said they would refund the over charge. Three days later I received $278.40 back in my account. On October 17 there was a charge by budget for $16.50. This I was informed was for the $1.00 toll I missed. On November 14 there was a charge on my account for $433.65. I did not become aware of this charge until November 16 when I received a letter in the mail dated November 6. The letter stated that I required the services of their Emergency Roadside Assistance program and this was the cost of the emergency service I requested. The letter also stated "the expense listed above will be applied to the credit or debit card that you presented at the time of the rental approximately one week after the date of this letter". I didn't even receive the letter until 10 days after the date of the letter and after they had already taken the money from my bank account. When I called to explain I didn't request the car be towed or replaced, I was told yes I did and also that I was informed of what the charge was going to be. My response was "seriously, I could have replaced the tire myself for less that half that and not lost a whole day of my vacation". They informed me no one else was authorized to work on the car. When I asked why they didn't just bring me a new tire I was told no tire was available. I was also told I couldn't drive the car to Budget because the closest place to take the car was 75 miles away and the spare was only rated for 50 miles. As of today, November 26, I have been informed I will receive $216.83 back for no other reason but because I complained about the way they conduct business. I was also informed there may still be additional expenses associated with any damage discovered as well as the cost to repair the vehicle back to a rentable condition. The only way to stop them from taking any more money from my bank account is to close that account and open a new one. Since all these charges are associated with the original rental dated September 21, they continue to use that authorization even though the card it was authorized with has been cancelled because it was lost.
All of these problems because, as they informed me, it wasn't their fault the tire blew.

11
Nov

Posted by vince


11/11/13 8:16AM

I called to rent a truck on 11-08-13 at an Oak Lawn, IL location on 89th and Cicero. They quoted the price and told me they only had a 16' available, but they would rent it to me at the 10' price because I was asking for a 10' truck. The guy takes my credit card info and says they have to run it for a dollar to validate it. Did not know I should be getting a confirmation number at this time so didn't think anything was wrong. I show up on 11-10-13, the day of the rental and there are no available trucks and they didn't even have my name in the system, but they took my credit card info over the phone 2 days prior. They did not do anything to accommodate me. Didn't try calling other locations, offer me a discount for the mix up, nope they just let me leave fumming mad and telling them I WILL NEVER USE THEIR COMPANY AGAIN. Yo can try your luck with them, but don't expect things to run smoothly for you.

02
Nov

Posted by Anonymous


11/2/13 10:15PM

Missing a sensitivity chip...I rented a car from your Riverdale,UT location on 10/29. My partner and I rent from Budget quite often. I always use my debit card. The young dark haired girl behind the counter has me call my bank to take off the out of state lock on it. Never had to do that before. She said if I didn't, you guys have to wait for your money. It comes out of Atlanta. So I did it, no big deal. Before I got off the phone with my bank, I asked her if there was anything else she needed from my bank, she said keep them on the phone cause I don't know if she actually did what I asked. So I waited for a minute and then your customer service associate said "Ok I'm done with them". I politely thanked my bank and hung up. Then she asked for my insurance. I showed her proof of insurance. She then proceeded to call my insurance company. Again, nothing I had experienced before. I said this must be new because I've never had anybody call. She said "I have to with debit cards because some people will rent a car and say they have full coverage when they really don't and then take all their money out of their account and then we're screwed". I think a simple, "This is policy and procedure" would have been sufficiant. So then we walk around the car. It was raining, the car wasn't clean and she said I had a full tank when I had less than half a tank. I didn't realize it until I was half way down the road. But I took a picture of it and will show them when I return the car. After we walk the car, she asked me if someone dropped me off, I said no. I'm here alone. I'm trying to get home to CA because I have a family member who is dying. She was just diagnosed with pancreatic cancer and isn't going to make it. I said I'm just gonna leave my car parked next to their lot and hope all is well when I get back. She looked at me like she was disgusted. I told her I didn't have a choice. And then she looked at me and said "WELL HAVE A GOOD TIME". I just told her I have a family member who's dying and she tells me to have a good time. Her lack of compassion is appauling. Ignorant matter of fact. I work in the customer service industry and you do not treat people this way. It's convient to rent at this location. However, I will go out of my way to never go there again and if this is your customer service standard, then I will rent from someone else. Customer service has to be #1.

28
Oct

Posted by Kevin


10/28/13 1:34PM

I am extremely disappointed with your company Budget rental car. I was traveling to Tampa from New York on Oct 22, 2013 to Oct 26, 2013. On Oct 20, 2013 I booked a rental car online for $162.29. When I arrived at Tampa International airport I was told that I qualify for an upgrade (didn't know why considering this was the first time I used you're company)The lady said that the upgrade would be $15.00 less. I was under the impression that it was $15.00 less from my original quote of $162.29. She gave me a print out which stated that my new estimated charges will be $295.32. When I returned the vehicle on Oct 26, 2013, the lady prints out a receipt and hands it to me I was running late for my flight so I just put the receipt in my pocket. Well to my dismay when I get to New York I see that my credit card will be charged $457.61!!!! If I was explained what my TOTAL bill would be I would have Never taken this vehicle. Why would I book a vehicle for $162.29 and end up paying a total of $457.61?? I travel a lot and rent cars every time I travel usually with Enterprise considering this was the first time I used your company you can rest assure I will never utilized your companies services again. At least with Enterprise I now what my bill will be from the beginning!! Very disappointed and will never recommended your company to my co-workers.

28
Oct

Posted by [email protected]


10/28/13 8:25AM

Will Never Rent From Budget Again. Was Told Someone Is Ther From 8.30 Am Opens At 9. Waited Till 9.05 Calle Number Reached 1800 Reservation Desk. Have Been Renting From This Dealer Minimuim Of 20 Times. Doesnt Even Have The Decency To Apologize. Was Told By Employee Hes To Busy. Budget On Chicago Ave. In Evanston, Il.

07
Oct

Posted by Kasey


10/7/13 8:40PM

I am so upset with the way Budget employees have treated me. I had a reservation on 10*5*13. I arrived to pick up the car and was unable to get the car because the employee had not been honest with me when I made the reservation. Long story short- after leaving to go swap money from one bank to another so I could use my debit card I arrived back to get the car and for the 3rd time the employee (same employee)lied to me about what was needed to actually get the car and I was NOT able to get a car. After me asking her specifically what did I need to get the car. It should not be so hard to get a rental car. My card was then charged for the rental and I called them tonight only to be hung up on when I spoke with the SAME girl. I called back and asked to speak with a manager. He got on the phone and said, "can I help you?" I asked if he was a manager and his reply was "YEP"!!!! Seriously, it's so ridiculous as to how poor their customer service skills are. After explaining the situation to him he said he needed to put me on hold to look at the computer....then he hung up on me! Each time he spoke to me he was rude and hateful. I can't believe they are allowed to be this way to customers. I have e-mailed the corporate office as well. I will also be going to the bank to make them aware of the fraudulent charges on my card. I am going to make it a point to share this with every social networking site I can find in hopes to prevent others from renting from them. They don't deserve to stay in business with such poor service.

30
Sep

Posted by Eduardo M Guillermo


9/30/13 10:11AM

September 30, 2013.

Who may concern,

My name is Eduardo M. Guillermo and I'm writing this letter regarding my mother concern, my sister and I. We make a reservation to pick up a 16 inches truck to move our stuff from Lehigh, Fl to Orlando, Fl. At the moment, we are living in Orlando and the plan was getting the truck on Lehigh and returned it in Orlando. The reservation was for the September 29th at 12:00 PM at R AND T RENTALS LLC,. While we were following our plan we went to the address above at the time where we supposed to be there, and what a surprise, the lady over there told us that they don't had the truck for us, that we need to go to another location that is like 40 minutes away from the first location, that was the beginning of a very sour situation. We ask her why? And she says that she doesn't have an answer and there nothing that she can do, she just sends to the new address and that's it. Meanwhile she was calling to the place and nobody answer the phone on that place, also she says that we had being called twice and asks us if no one get the calls, Her attitude was not the best at that time keeping a hard expression on her face. I can understand they called, but, for reasons that we don't know the messages did not go thru at that time to the cell phone, that's not the way to do business, the truck should be there and that's it, there's no excuses. We were running very late at that time already, because we needed the truck at 12pm so we can get back home (Orlando, Fl) the same day.

Considering that was a Sunday we knew that fine another place to rent a track was not an option at that time we decide to drive all the way to the other location. We called first to the other place using our phone, and guess what, this time someone answers. First, the lady on the phone explain to us that they don't had the 16 inches truck at that time and mentioned that they close at 1:30 PM, that time at that moment was 12:30 PM, and remember we need to drive a 40 minutes long to get there, we getting better! Also says that she will be there waiting for us like if she was making to us a favor not resolving the problem. Finally we get there and the front door was close, we enter from a side door and there was she and another guy that disappears in the first minute that we get there, so she was alone, she never say welcome or apologize for the inconvenience that we went thru, she simply go direct to explain the information on the papers. I interrupt her to ask what the problem with our reservation was and why the company wasn't able to move a truck to the address we were suppose to get the truck, a simple question from a customer who is paying for a service. And guess what, she simple explode and star raising her voice to us with the worst attitude that I have experienced in my 12 years living in United States. I told her various occasions that I wasn't screaming to her and I was asking her to tone down her voice, that somebody was suppose to give us answer. She never stops her speech and simple was repeating like a crazy person that we should be calling customer service one time after another, the situation was surreal. Every question that we try to make was answered with the same attitude, and I was telling her all the time that the attitude wasn't the correct one treat a customer.

The address of that station is, DLG Rental Enterprises, Fort Myers, Fl, and the name of that lady is Damaris Velez. On the other hand, my mother is a 65 years old person and became very nervous provoking that we need to seat her and try to calm down. Damaris never care about the situation and I'm still in shock because the way she treats us, very unprofessional. I know that the customer service in this country is not that kind that she show us and usually I am a very peaceful person but imagine how angry we were that I decided to write this letter. That situation change our plans, route, time and budget and this is unacceptable for us and I think also for your company, at that moment we were four people together that suffer that kind of unprofessional service that probably never again will be using or recommending your company. I am not writing to get any money, great offers or other kind of compensation because it is not the reason I am writing to you, it is only the frustration and the hard feeling of our experience that move me to write it. I only hope so that you take care of this situation with this people who are making your company look so bad. The bottom line should be that the truck was able at the place and time that were supposed to be, and at least that someone gave us explanations about what happens and why? And the most important, a respectful treatment as a costumers who are paying for a service, not asking for something free. Feel free to contact us any time if you need any other information, Eduardo M. Guillermo
Eduardo M. Guillermo

28
Sep

Posted by Pablo


9/28/13 11:19PM

I am currently stranded in the town of Elko, Nevada because my Budget truck broke down last night. The maintanence guy could not fix it last night so your company towed it to a hotel (which I had to unexpectedly pay for) even though the guy said he told Budget he recommend to it to a shop. At 8am I began calling however to no avail and finally at 2pm I am told the shop closed at noon and I would be stranded until Monday. I have a flight Sunday which I will miss and my wife will have to miss work Mon, Tues possibly Wednesday while being 8.5 months pregnant to care for our 2 year old since I won't be there. She is risking her job in management in a hospital not to mention the loss in compensation for two days missed work right before maternity leave. Also your customer service reps have no cust service and were rude to my wife. I would expect Someone to drive another truck to me rather than me waiting, this is absolutely acceptable. Lastly, the customer service rep had the audacity to tell me you don't reimburse flights. Your company will pay the flight difference at a minimum along with the hotel reimbursement ( I do not expect to even pay for the truck at this point) or there will be a lawsuit. I have never dealt with such lack of service and customer satisfaction.

26
Sep

Posted by Cfknights21


9/26/13 4:07PM

Rented in advance from Budget at Orlando International Airport. The agent would not give us our AARP discount and the car we rented was not to be found. Got another car that was not filled with fuel. Thank goodness the young lady at the Winter Haven office gave us the AARP discount and some money back on the gas. The agent at the counter in Orlando was very unprofessional. Just wanted to upgrade us and sell the insurance. Come on now. We are Gold card holders from Avis and have never in all the years we have rented cars had a problem like this. Back to Avis.......

24
Sep

Posted by WOODY


9/24/13 4:49PM

I recently rented a car from budget on-line for the Austin airport and filled out all necessary paperwork and paid for in full. when I got to the location they didn't have my car and tried to put me in something else at 15 extra dollars per day for their mistake.. if that wasn't enough he made me feel I needed insurance on the vehicle and charged my card 299 dollars for a 5 day rental. when we called and told them of the mistake they were rude and pretty much said I thought the whole reason for on-line renting was to have everything taken care of when you get there, boy was I mistaken.. BEWARE OF BUDGET RENTAL!!! BE SMART AND DON'T RENT FROM THEM.. WE CAN MAKE A DIFFERENCE TOGETHER!!!!

24
Sep

Posted by Austin, Texas Bad Service


9/24/13 2:08PM

My husband and I recently moved to Austin, Texas (Round Rock area) and following a very difficult move, mentally and physically was challenged with the grand finale of our only vehicle breaking down. My husband had a job offer in Austin which prompted our move. He was forced to take the day off of work today, only a week into his new job. I'd called the 661 Louis Henna Blvd, Ste 360 location and spoke to RANDY. Randy assured me that he had a mid sized car, cost and availability and that he would be able to rent us a car. BUT Randy also explained that he was very busy with 3 calls on hold while dealing with a long time customer who was recently killed in a automobile accident and he was first. ??? Anyway, he basically let me know I was not first, nor second on the list and to call back...??? I did call back 5 minutes later, as I AM a customer as well and was confused, let him know we needed the car he'd mentioned so that my husband could return to work the next day, down town. He remembered that he said did tell us they have pick up service and since he was the only one working that he would need to pick one of us up immediately. I let Randy know that my husband would run down to the gas station on the corner to make things easier on Randy. Randy said he was leaving immediately and did pick up my husband. Payment methods were not discussed beforehand. My husband explained that my in-laws would be charging the week long rental on their Visa card. Randy explained that would not be acceptable and would not give my husband a ride back home. My husband was forced to walk all the way home. NOT a short haul on foot. Especially since he was previously in the bathroom bleeding profusely from his...back side...before leaving. He'd explained to me that RANDY appeared to be a "shady character" with a hair piece at that. We had just returned a Budget Rental Truck a week earlier after renting that one for about 2.5 weeks. WILL NEVER...EVER...RENT OR RECOMMEND BUDGET RENTAL TO ANYONE, ANYWHERE...ANYHOW. WORSE SERVICE....EVER!!!!!

09
Sep

Posted by Rickaren


9/9/13 7:17AM

I rented a vehicle in San Antonio and Budget charge my card after the fact for a toll charge in Dallas. I told them I was never in Dallas and if they had investigated like I did Budget would have discovered that the vehicle in question was a Nissan Murano with Georgia plates with the same number as my rented Toyota Avalon. Budget had the picture of the Murano SUV and could not tell the difference between it and my Avalon Sedan. I am still fighting this charge and Budget refuses to fight the Dallas Toll Way Authority even though the DTWA has verified the details in the picture of the vehicle. BUDGET HAS TO INITIATE THE DISPUTED CHARGE AND SO FAR THEY WILL NOT RAISE A FINGER, NOT EVEN WITH ALL THE INFORMATION I HAVE GATHER AND PROVIDED TO THEM. ADD TO THAT AN IFLATED RATE FOR THE TOLL FROM ABOUT $10 to $23.43.

08
Sep

Posted by Daughternett01


9/8/13 2:50PM

I too just had the worst experience in renting a car, the customer service rep is a racist. I should have backed out when I went to pick the car up I had reserved and my reservation was all incorrect and they had me sign paper work for another customer, after I had signed I realized it was another persons info, and their reservation, we both had the same last names, first were different, they had a charge there for over $1000 dollars, as opposed to the $315 I was told on the phone, the car size was wrong. Wisdom should have told me to run then. While trying to get the car issues straight, he was on the phone with 2 other customers, then his cell phone rings, and he's dealing with a personal call, he was distracted.

I should have run then. Upon return was another nightmare, he had me returning the car 3 days earlier I specifically said from 8/30 thru 9/9, I should have checked the corrected one before I signed, I was just ready to get out of their I had already spent an hour trying to rectify the mess. Then he says I threatened him, which was a lie, my threat was to call someone higher than him and I spoke with a Kimberly and she was no help, she said I would have to be directed back to the one I'm filing the complaint against ( what a joke), I asked her for the corporate office she had the nerve to tell me they don't have a number but they are located in Virginia Beach, I have the number and will call them first thing Monday and see what happens. DO NOT RENT FROM BUDGET if you don't want to be ripped off and have your blood pressure go through the roof. I am going to the better business bureau, news papers, anyone thAt will listen this is horrible! If you want to file a complaint email me at

26
Aug

Posted by phappy2012


8/26/13 11:09AM

PLEASEEEEEEEEEEEEE DO NOT RENT FROM THESE SCAM ARTISTS....I rented a Mini van for our vacation and was quoted a price of 469.00 the day after i returned the van i seen a charge on my credit card for 572.49 when I called the manager, i was advised that because i returned the car when they were clsd (it was a saturday at 3:00) i was being charged an additional day plus another $10.00 and per corporate policy you are not to return a car when they are closed. So why do they give their customers the option I was not told that and why then when they close on a saturday at NOON>>>> I could not get a response from someone well THE JOKES ON YOU i disputed the entire charge with my credit card YOU guys are a rip off and I will NEVERRRRRRRRRRRRRRRRR use you again.

23
Aug

Posted by Anonymous


8/23/13 6:57AM

DON'T RENT I repeat DON"T Rent: We rented from Jimmy Carter Blv in Norcross and the guy was prejudice and one of the rudest I have met since renting from Budget. The break light on the car was out and we were told by T.J to fix it ourselves. He also said that just turn the car in then. Well we came straight back from our vacation and didn't have our car with us. How were we to get home. He didn't say anything. I asked for who was over him that I could call. He said the bucks stops here with him. I informed him, that I am sure he has a boss. He then gave us a number. I could go on about the things that he said but, after this experience I am just to tired of saying the name Budget. I recorded him and what was said and was going to put it up on youtube but I figured I would try and get this resolved before going to that level. But again I would not recommend renting from budget since they like to hire people who are either prejudiced or was he just inadequate in his job? I'm not sure but either one of those still isn't good customer service.

Anonymous 8/21/13 6:28AM
*******************
UPDATE**********
Because we complained, BUDGET has now swipped my debit card and withdrew $229.00 from my account for a car rental that was $72.15. Now I have to fight to get that money back. DON"T RENT FROM BUDGET!!!!!!!!!!!!!!!!!!!!!!

21
Aug

Posted by Anonymous


8/21/13 6:28AM

DON'T RENT I repeat DON"T Rent: We rented from Jimmy Carter Blv in Norcross and the guy was prejudice and one of the rudest I have met since renting from Budget. The break light on the car was out and we were told by T.J to fix it ourselves. He also said that just turn the car in then. Well we came straight back from our vacation and didn't have our car with us. How were we to get home. He didn't say anything. I asked for who was over him that I could call. He said the bucks stops here with him. I informed him, that I am sure he has a boss. He then gave us a number. I could go on about the things that he said but, after this experience I am just to tired of saying the name Budget. I recorded him and what was said and was going to put it up on youtube but I figured I would try and get this resolved before going to that level. But again I would not recommend renting from budget since they like to hire people who are either prejudiced or was he just inadequate in his job? I'm not sure but either one of those still isn't good customer service.

19
Aug

Posted by birdie


8/19/13 12:25PM

I rented a vehicle from Budget's PBI, West Palm Beach Airport location and found them to be total unaware of company policies or at least they never made me aware that they knew. I will never rent from Budget again. Dealing a death, their incompetent behavior is not what I needed at the time, and of course, they were not accountable at all. Beware of the Budget Bite.

17
Aug

Posted by Anonymous


8/17/13 6:10PM

Angela, at the Modesto, CA Budget rental location is the rudest, most incompetent customer service rep I've ever met!! In a nutshell, when I made our reservation on a Sunday, she promised me a full-size car and gave me a reservation number. She knew I needed to leave town on Tuesday to drive 1000 miles for my nephew's funeral. When I showed up to pick up my 'reserved' car, the two men working told me they did not have ANY full-size cars available 'at that time'. After approximately 1 hour, they offered me a 2013 Ford Escape AND wanted to charge me the higher price for an SUV. I told them Angela promised me 1 of 3 full-size models, so I wasn't going to pay more for a car I didn't reserve. He honored the full-size car price, but that did not settle my original concern of the gas being more expensive and the back seat not having enough leg room for my son who is 6'1" with long legs! She explained that the full-size car would have a more spacious back seat. Long story, short.... I was VERY upset since I was needing to leave town ASAP to be with family for my nephew's funeral. Fernando said he would have Angela call me, which she did within the hour, but she was rude, talked over me, just kept stating it was corporate issues and that they never have a guarantee of having cars that are reserved when patrons show up! WTF?? Makes no sense! She finally asked "what can I do to help you out?" I asked for a 1-day free rental and she proceeded to yell at me and say there's no way she was going to do that! Unbelievable! I was highly stressed about getting the wrong car and trying to get out of town. Angela says to me "why did you take the car if you didn't like it??!!" I lost it and screamed at her "because I need to get to my nephew's funeral, you stupid f#%#ing b^#*h!!" She hung up on me. When I returned the car today, she basically said she wasn't going to talk to me and walked outside by herself to check the car gas level and mileage. I tried telling her the back left door wouldn't open, but she ignored me. When she returned to the office she wouldn't look at me and snottily said "it's called a child-proof lock!" My son told her we unlocked that and all the other doors worked, so obviously the door is broken. SHE told me not to ever come back to Budget and that I wouldn't be allowed to rent from them ever again! Trust me, Budget is history with me and looking at all the other complaints on this page, your business sounds like it's going to crash and burn! The car was dusty and dirty outside, i.e, the rims had dried mud splatters on it, no tire dressing. Angela SHOULD NOT be in customer service because she is a rude, incompetent person who doesn't know what she's doing! NEVER did she tell me that there might be a chance of there not being a car like I reserved when I showed up to pick it up. What is the point of RESERVING a car if there are no cars available?? Enough. HORRIBLE EXPERIENCE AND AWFUL CUSTOMER SERVICE!!

16
Aug

Posted by Frustrated in Floruda


8/16/13 2:13PM

Comforted to hear that we are not the only people disappointed with Budget. They do not follow their corporate "promises" nor do they provide even reasonable customer service. Went to the local rental counter to ask about rental rates for two 1 day rentals (coming and going to the airport). He suggested that I would get a better rate online and to use the pay at counter option. Went to pick up the car (different employee) with my confirmed reservation in hand (noting car type and rate). Was told they did not have any cars for that rate but we could upgrade to a larger car for additional money. Explained we had a confirmed price and car tyoe and the stated corporate "promises" stated no additional charges if car not available. Employee shrugged his shoulders and said that was what he had. We were heading for a 2 hr drive to airport so had to take it. My employer notes a discount for rental from Budget so I presented my id and asked if the discount had been applied. Told yes, it was not. Contract noted tank full, it was not. No walk thru given just told to push the panic button to find the car. Called the office from the gas station before we could even leave town and noted 3/8 tank on contract. We had asked to set up the return rental for the next week and were told that since my card was used, my husband would be unable to get the rental. The first rental return the next day was no better....employee had his children with him, running around the office. HORRIBLE customer service. Sadly, this employee is the locatoin manager. What is Budget coming to. Have rented from there numerous times before and in several states, may never do so again. Have completed the customer care response on their web site twice, no reply, no phone call, no acknowledgement. Their competition will benefit greatly. Sad situation.

12
Aug

Posted by Anonymous


8/12/13 5:03PM

I rented a car in Ireland for five weeks at a cost of over 3100euro. I had to return the car on the 28th day (although they charged me for 29 days on that contract) and I was not reimbursed for the fuel cost they initial charged me as I returned it with a full tank..I have emailed [email protected] three times now wanting them to credit me the fuel charge and they do not respond. Also I was told if I brought the 2nd car back by 6AM they would credit me the 29th day, as they were charging me a complete day for a couple of hours. Had they told me I would have stood at the counter for two hours to save the day charge. I went through hoops and got the car back to Shannon by 6AM and hung out for my 12:20pm flight, but never was reimbursed. I could have brought it in at 11:00am, which would have been more convenient to my flight. They did reimburse me the 2nd tank of gas. We had to drive 2 1/2 hours to return the first car, so we could sign it out for another 4 days. So I spent one full day driving back and forth to renew the car. I asked if I could go to Cork which was much closer and they said no, had to return to Shannon. The contracts I signed were SA708356 paid 90.75 euros and the contract is marked returned full, 144S89, signed Alan...never reimbursed. The second SA709308 paid 107.25 euros and was reimbursed $147.64 which was right. Very, very disappointed in Budget and hope you can help me out.
Thank you
John O'Flynn

25
Jul

Posted by Lynn


7/25/13 12:39PM

I have rented from Budget for 15 years in a row and some more than twice in same year. I prepaid for a rental on March 31,2013. June 28th I picked up my rental and a pending deposit went on a second credit card in case of any damages. Of course none so the card should not have been charged. Recieved credit card statement and there it is. Another charge of $400 that was already prepaid on a different card. I called Budget, they said there mistake will put it back. Well instead of putting it back on the card they charged in error they put it on another card. So I'm paying 20% interest on something that should not be there in the first place and there is nohting they can do. I will NEVER NEVER EVER EVER NEVER EVER NEVER EVER NEVER EVER rent from them again!!!!!!!!!!!!!!!!!!!!!1

24
Jul

Posted by Frustrated with Budget


7/24/13 10:05AM

Never ever again will I rent from Budget rental cars. To make a long story short. Just to follow up on a mechanical failure I had with their vehicle is a nightmare! Three weeks later and I cannot get a straight answer from anyone at Budget. What I do get is very unprofessional and rude attitudes. Budget, why don't you outsource your customer service to India?? Much more pleasant to work with. Just look at all the unhappy folks here at this site. WAKE UP! Budget before it is too late and you are a business of the past....

17
Jul

Posted by Anonymous


7/17/13 6:10AM

On a recent TDY to Eileson AFB Alaska, my wife was able to join me for a long weekend of sightseeing. We rented a car through Budget at the airport and proceeded back on our way. Somewhere on the journey I must have driven over some painted lines which sprayed the lower portion of the rental. Upon returning the vehicle and thinking nothing about what had happened, A woman contacted me wondering why I had damaged her rental car AND DEMANDED PAYMENT. Thinking it was no more than a cleanup I instructed her that WD 40 is an excellent way to remove road paint from the finish. I would have gladly paid for a reasonable cleanup - That wasn't good enough, they took the vehicle to a body shop and replaced parts bumper to bumper for over $3793.00. Absurd reaction to a simple cleanup! Way to treat a Vet Budget Rental. Never ever use tham again anyone!

04
Jul

Posted by Myvalcar


7/4/13 7:18AM

Budget Rent A Car has the worst customer service! I recently tried to book an online reservation for an evening pick up and their system does not allow you to do that. Therefore,I decided to drive to the location with a snap shot of the online rate and the customer service representative tells me "that the new system does not allow me to do any changes you will have to contact customer service". So, I contact customer service and speak to a "manager" by the name of Kenneth Hampton who could honestly care less what I am telling him. His response is "Unfortunately, I am not able to see that rate so I cannot do anything about it". Are you serious? Aren't you a manager? In conclusion, I ended up paying $236.98 for something that should have costed me $152. This situation is truly frustrating as Budget could care less about its patrons, I will NEVER return and give my business to Budget.

27
Jun

Posted by vdeatley


6/27/13 9:04AM

We reserved 10 vans from the local Budget to transport our 102 athletes to State Summer Games on June 28, 2013. We made this reservation 2 months ago and today which is only one day before the games, we get a phone call from Budget stating that they gave our vans away to people who were going to a racecar event. We are Special Olympics and have no other way to transport our athletes this weekend. Just because our athletes have developmental disabilities doesnt mean they are just as important as those party people who apparently needed the vans more than us!!!!!!!!!!

26
Jun

Posted by crazywitch


6/26/13 8:18PM

I sent my husband to pick up a car I had reserved at the Kansas City Airport, we have rented from this location before with no problems, but today they would not add two drivers because we were using a debit card, I asked to talk to the young lady Cindy and, explained we have rented cars with the card before she said not here! I was trying to explain the situation, she just dropped the phone and left my husband standing there wondering what to do, she just kept ignoring him I heard him talking to her as she told him they had already charged the card and there was nothing she would do. I called my bank and explained what had happened and the bank asked to talk to her, she kept ignoring her and, we were on a three way call she couldn't believe her behavior, This was a second chance but this time did it. I will never again use or send any business to Budget. Cindy lost an $800.00 contract for your company by acting like a arrogant child and I am sure the other people in the office saw what they could expect in the way of respect from you corporation.

24
Jun

Posted by K


6/24/13 5:36PM

On June 3rd I left Key West Fl, to rescue a puppy in Port St Joe Fl. Long story short I threw the timing belt on my car in Clermont, Fl. My car was TOAST. I walked to your Clermont office. I was a mess. The young people at your office were sweet, helpful, respectful and all in all wonderful. They restored my faith in our youth, and that is in no way an overstatement. In particular, Mike, who quoted me a price and got me on my way will forever be remembered by me for his kindness beyond his years. He is a special treasure to be sure. He should be recognized for the special people skills he has. I just wish there were more like him and that I could do more than offer him a free place to stay should he decide he wants to visit Key West. I cannot thank him enough for what he did for me.

08
Jun

Posted by Anonymous


6/8/13 11:44AM

Attempting to modify a reservation and pick up my rental 3 hours early. The rental is 2 weeks away. We are going to my grandsons graduation and must leave our location earlier to get there on time. Thought there would be no problem until I got to speak with someone with broken english who told me no. I had to pick up the vehicle at the reserved time. They could not accommodate me. I need a 7 pass. vehicle and he said they couldn't upgrade me or make any changes. I prepaid this rental and read the fine tyupe indicating you are able to make changes to your reservation by calling them. They guy was arrogant and told me I could call the corporate office if I wanted. I have used Budget for 20 years and was always pleased but I must say never will I use them again. I am checking with AMEX to forward my complaint to them and withhold pymt.

30
May

Posted by Anonymous


5/30/13 3:07PM

I recently rented a car at the Orlando Airport. I was supposed to view my rental car for scratches, dents, etc., which I did in a poorly lit garage late at night. I reported dents that were seen, but apparently missed a scratch that was above a detail line on the drivers side rear panel. It actually looked like part of the car. When I returned the car I was accosted by a Budget return person and told to sign papers stating I was responsible for the damage. I refused to sign until I was assured by the night manager that signing was not an admission of guilt. Because I was running late for my flight, I signed with the notation that I was not responsible for the scratch.
Two days ago I received a bill for 118 dollars and a 50 dollar administration fee.
What a SCAM. I guess they can do this to anyone and what recourse do you have? I advise anyone reading this to avoid Budget like the plague! People who barely spoke English, not understandable, got me GOOD! I guess I will pay because I was the fool, but for the bill of 192 dollars, Budget has lost any future business of mine and anyone else I can convince to avoid this company. Byer BEWARE

29
May

Posted by Anonymous


5/29/13 10:20AM

I am currently experiencing from you guys the worst service I've ever had dealing with a business. Despite everything negative that I read online I still decided to go with budget for my insurance replacement, worst decision I've ever made I completely regret it. I have emailed, called been transferred to dead lines/extensions. Called corporate everything and no resolution. I would never do business with or recommend anyone to do business with Budget. I have spent so much time out of my life trying to correct your mistake. I will be going to the BBB to resolve this since you can't. A little on the issues: I got a rental from you guys through my insurance company it needed to be extended my insurance adjuster called to extend it but instead of you guys charging it to my insurance companies account you charged my credit card instead, Me and my adjuster called over 15 times to get it resolved was promised by Aman it would be taken care of and it never was. I ended up getting a refund of the incorrect extension charge when I returned the rental. 2nd problem after returning the rental I got a call from Aman saying he didnt close the ticket because the car floor needed to be vacuumed after arguing with him that a normal vacuum will take care of any dirt on the carpet I had to take some hours off work because I didn't want to be charged any additional days I vacuumed the dirt off the carpet which was barely anything (I have pictures). 3rd issue is you guys charged my card again today for $70.52 it has now been 5 days since the rental was returned and I can't get an answer Aman from budget doesn't know why and told me to call corporate. I can't get the right person from corporate on the line to help me everyone transfers me around I hate this company it has wasted so much of my time. I will be going to the BBB

28
May

Posted by another long listed dissatisfied


5/28/13 12:51PM

your person at the houston (IAH) location was the most discourtest person I ever met> Her name is Rosie C. This was all the information that she would provide. Absent to say I will never rent from Budget

16
May

Posted by b


5/16/13 4:02AM

I rented a car from buffalo airport everyone on the phonr was very helpful. When I went to pick up my car nobody was at the counter. I waited over 12 min. then I was so suprised to be startled by your employee waking up!(his head was on the counter,I couldn't see him) I recieved a survey and told my story and no one replyed to me. I am very disappointed in your customer service! I think I should recieve a discount1

15
May

Posted by USC


5/15/13 5:58PM

I am at Orange County Airport right now and
Really upset with Budget. I rent a car 2 days
a week every week with a range of $81 to $110
For the rental. This rental was from He'll. I
Picked my car up at 9am and drove 28 miles,
Parked the car and when I went out at 5pm
to leave it would start. I called AAA
And when I told them it was a rental they said
They wouldn't send anyone. I then call
Budget and was put on hold until a manager
Came to the phone. I explained to her that
The car wouldn't start and her comment was
You must have left the lights on, my fault right.
Wrong I drove during daylight why would I turn
Them on. She I should call AAA which I said
I had already done. I explained to her that once
I told AAA it was a rental they wouldn't send
Anyone. She said that can't and asked that I
Call them back. Need to catch plane now but
Much more to say. They over charged me and did
Help with the breakdown. They lost a
customer today spending $6K to $8K just in
Orange County rentals.

11
May

Posted by Dr. Henderson


5/11/13 6:45AM

I had to change my flight (something very common with business travelers) and changed my reservation to pick up my car 12 hours earlier than expected. I prepaid on their website for 3 1/2 days. The cost to extend my rental for the additional 12 hours was $152.00! I read my terms and conditions thoroughly as well as my rate rules and was still in the maximum time frame before a rate change should be imposed. When I asked to speak to a supervisor for an explanation of how what they are telling me conflicts with the terms of my agreement, the supervisor cited "other policies" that were not listed in my agreement. I advise anyone who may have a need to make adjustments to their reservation to not choose Budget. They do not honor the terms and conditions in the contract and I feel that their practices are bait and switch knowing that travelers will have to make changes.

10
May

Posted by Mike


5/10/13 2:17PM

Two weeks in advance of a vacation I make my reservation . So the day of my vacation I get a message on my home phone from budget confirming rental. My wife calls back two hours later and they say to late we didn't hear from you and we gave your car up! So I call back furious and they say we called to let you know that we didn't get enough cars delivered. So the lies have began. Long story short Alot of yelling back and forth....choice words.....very unprofessional . We never got a car. Had to start our vacation late trying to get a car elsewhere.

13
Apr

Posted by lcwiabd601


4/13/13 4:55PM

I arranged for a rental car at the Ontario, CA airport through AAdvantage using, in part, my flyer miles. While I was on the phone with AA they checked directly with the airport to find out if they could wait for my plane which would arrive after midnight and they said that they would. When I arrived, the counter was dark, and there were 3 of us who were stood up. I ended up sharing a cab to my destination for $35, and when I picked up my car 24 hours later, they were arguing with yet another couple who wanted the email confirmation price honored (which they had right in their iPhone) and had to call the corporate office. I don't know whatever happened to them, but I was never compensated for the lost day of rental or the cab ride I had to take. I will never use Budget car rental again....by the way, the AVIS counter was open.

20
Mar

Posted by qchopr


3/20/13 12:24PM

WATCH YOUR CREDIT CARD STATEMENT!!! I got overcharged on a US Gvt card $383.51. I have been trying to get this issue cleared up to no avail. This happened in Jackson MS. When I requested a copy of the invoice it showed a different car model and category from the original receipt I submitted to DHS. I not only had to pay that money out of my pocket but also was told by my superiors I was only to rent Class Group B (compact), which I did and it's shown in my original invoice. I find this to be fraudulent and unprofessional. Since the nice people on Budget don't care to listen and get this thing straighten out, I believe they will once I send documentation to the MS D.A., the BBB and my legal counselor. This situation has put me in an awkward position with my employer. Thx Budget!

23
Feb

Posted by Anonymous


2/23/13 8:13AM

Very unprofessional service received @ Atlanta Hartfield International Airport on Sat., 2/23/13 @ approximately 6AM by the worker that was receiving in the rental cars being returned and parking them. I was there to drop off my husband to rent a car and evidentally we were in the wrong area for drop off. When I asked the worker where we were to be for drop off he rudely responded that I am in wrong place. Its upper level for rental, so my husband got out and when upstairs, but when I tried to get worker to direct me how I should get out out of garage and where to go to meet my husband after the car pickup, he angrily flung his finger toward a particular exit gate. I said thank you and when I proceeded to this gate, it did not open. I waited there then informed him that it does not open. He rudely commented thats because you are not supposed to be in here. I then said, ok can you direct me to who I may get to open it for me as I was wondering why he directed me to a locked gate. He walked off as I was speaking to him and yelled back I will call somebody. I then waited a total of twenty more minutes as the worker watched and nobody came. My dilemma being quite obvious to on-lookers, thankfully your neighboring competition, Enterprise, did ask me questions wondering why Budget sent me to a locked gate and why the Budget worker just went back to booth and talked on phone while my three children and I are stranded in their garage. Enterprise said they would help but dont have access to Budgets gate. It was not until the Enterprise worker began to drive around to speak with this Budget worker that Budget guy finally had gate opened for me and my children. Awful experience, never experienced such a negative demeanor from Budget in past. My husband and I have rented from Budget for years, and I also for several years individually through my business that I own. I however will pulling my business accounts from budget at this point. I may never again rent especially from this location particularly. I do hope you may research to find out who this guy was at that time and that he may be spoken to. Unfortunately, whether he realizes it or not, he is the face of Budget to all who encounter him.

21
Feb

Posted by Not Happy At All.


2/21/13 12:12PM

I rented a vehicle on 2-15-13 and on 2-16-13 the tire blew out on the vehicle and she tells me that I'm responsible for that because I choose not to use their insurance. How can they rent cars with bad tires and expect you to be responsible for it? They also had me to fill out this incident form like I was getting my money back. I spoke with this Francis Williams and she has a very nasty attitude.I have always rented with budget with no problem. I'm not happy about this. I had to pay $132.00 for a tire that wasn't my fault!!!!!!!!!!!!

02
Feb

Posted by ByrneDen


2/2/13 5:13AM

On January 24,2013 I flew to Charleston SC from MacArthur Airport,Islip via Southwest Airlines armed with my reservation and Costco Travel coupon
for alleged discounts. Prior to my travels Costco Travel erroneously filed the wrong flying dates so Budget had no record of any registration. I finally found someone from Costco Travel who went off script and resolved the matter. Arriving at Charleston,SC I proceeded to the Budget Desk where the clerk first criticized the use of third parties i.e. Costco then provided me with another rental for a fee of $900+ when I balked he reduced it to $875.29 for a Nissan Murano instead of my contracted Ford Escape. I was so upset by being bamboozled and fleeced I gave my business and money to their competitor Enterprise where there were no questionable browbeating tactics and paid $409.21 from January 25-31,2013. Never again with Budget nor Costco Travel!

23
Jan

Posted by Anonymous


1/23/13 8:58AM

I also am very discusted with Budget Rental Cars of the Salt Lake City airport. We were to pick up our car on 12/26/12. I called three times to let them know our flight had been cancelled and what our status was. We got there at around 10pm that night and they told us there would be an hour to an hour and a half wait...on a car we had reservations for mind you. Then we go to return the car on 12/31/12 and they charge me another $329.02. I told them at that time I had already been charged by the travel agency and did not owe that. He credited my credit card and told me it would show up on my bill that I had not been charged. Well, low and behold, I get my credit card back and there is no credit on there just a charge for 329.02 from Marietta Georgia of all places. Never been to Marietta Georgia. This was the worst experience ever and I will never use Budjet Rent a Car ever again.

02
Jan

Posted by wolfpackinsf


1/2/13 3:41PM

I rented and prepaid for a car in Vancouver, showed up to pick up my car rental and showed that I owed $600.00. I spoke with the manager at that location that it should be prepaid. He definately needs to improve on his customer service skills. I asked him where I can use a computer to print out my receipt, I had to go back into the airport to the very end! Then to use this very slow computer, printed out my receipt. Went back to budget, upon returning he asked 'did you pay for it'. Why would someone show up a make a fool out of themselves if they did not pay? My receipt was only 2 pages, he was looking over it for at least 10 minutes and he still questioned my payment when it clearly stated amount due was $0.00. There was snow the next day, so I went back to Budget to buy insurance. My brother in law backed into my car rental, he has notified ICBC that he is at fault. When I brought the car back the claims agent at the airport told me there will be a hold for $800.00 on my credit card. When I returned back home to find out that they charged my credit card which is now over my limit. My brother in law has admitted he was at fault, there was no reason to charge me $800.00. Called the claims department in Vancouver multiple times today, left my phone number with no response and on hold for a long time. Very poor customer service to say the least and outrageous rates!

12
Dec

Posted by Anonymous


12/12/12 7:41AM

I rented a car at the airport in Las Vegas. When I had the car the back of the outside mirrow came off. I was told by the toyota parts dept that this happens quie often and that the part costs 25$ and snaps on easily. Budjet charged me 238$.45$ parts 49$ lose of car for day.90$ labor.50$ administration fee and tax on the 80% part markup.Lose of customer. Not very smart

27
Nov

Posted by kimmi


11/27/12 12:03PM

I am very disgusted with the service; I received from you Marietta , GA big chicken location. I had a reservation set to pick up on Friday October 26th, 2012 , which I reserved a week plus in advance. I am a new customer to budget and my first experience was a disaster. I called in and spoke with a reservation agent and at the time of reserving the cargo van I was asked if I was paying with credit or debit I said debit card they told me the amount total was $165.00 which included unlimited miles. I was told upon picking up a $270.00 authorization hold is required; the issue I have is upon reserving the van I was never told in advance of this requirement and was not prepared to have the amount authorized in addition to the van charge in addition to the gas charges. I spoke with a agent I believe her name was Ashley and I was told it is budgets policy not to inform the customer of the $270.00 charge unless we asked. She told me the agents are not required to mention this charge because they assume we should be aware of the fee. If I have never rented a car, how am I suppose to know your requirements. I am ghoing off what I was told. So because of this we had to cancel our trip I had a wedding to attend in Minneapolis , Minnesota on Saturday October 27th, at 4pm-that I had to miss. This wedding was a priceless experience, my only granddaughter.
In the event we were told this information in advance upon reserving the cargo van, I could have calculated that extra amount into my budget. I think this policy needs to be changed to inform your customers up front and also I was never told the requirement to rent a car by the agent. I have recently moved to Georgia and have a Minnesota driver license, so at the time of pick up they hand me a paper with a list of things needed. So again I was inconvenienced had I been told these requirements in advance I would have had the proper additional paperwork with me. So to make a long story short I spoke with Brian the manger and asked to please work something out he refused said there was nothing he could do so I had to cancel my trip. All my family, friends and especially my granddaughter were expecting me and very upset and because we had reservations with you, every other rental car place had no cargo vans available on a Friday night so this situation is frustrating and could have been avoided if I was just informed properly prior to pick up. I am writing you to let you know I will be filling a complaint with the better business bureau. Rip-off reports, commission office and channel 2, any with any other agency that will listen. Your company needs to be reprimanded and your policies needed to be changed. I am a very unsatisfied customer and I want everyone to know!

29
Aug

Posted by regularguy1


8/29/12 12:55PM

I ha d a bad rental experince with Budget Rent a car in June of 2012.I have tried to find a contact for a customer contact for a complaint with my rental. I was never told that a debit cqrmwith MC/Visa logo would not be applicable for my rental. I had other credit cards wth me, but it was on a Sunday afternoon for my reservation. I had not enough credit on my other cards to pay for the rental and I had intened to add more credit, but tis, as i said , was on a Sunday afternoon with about 15 minutes to closing time at 2:00 PM Sunday. I was never told when I gave my card number to the reservation agent days earlier tat I was told would be fine as I asked specifically re my debit card. I had to cancel my treip which wa sa job seeking interbiew 100 miles a way. Ths was a severe blow to my job probablity. I was basically sneered at by the owner of that particular location and that was that. Trying to find a contact to complain to has been next to impossible, as all contact for customer care lead to car rental numbers, not really customer care. It is a big company and they have good cars and good rates, but when it comes to real after customer care, it seems they have none and it's impossible to rectify the problem. A sad commentary on business ethics in the USA today

08
Aug

Posted by I AM THAT I AM INC


8/8/12 1:36PM

My first impression on 07/06/2012 was A+ for Budget. The Customer Service Reps were on pointe. Was told everything I thought I needed to know, and thought I provided the same.
Reserved a truck based on the availability of continious rental. Told what I needed to do to maintain that agreement.
Well, on 08/07/2012 I get a call from Ryan saying the truck needed to be returned. The truck was out. I explained what my original agreement was. Told it didn't matter, he is over the truck department.
Then told the truck needed to be back 08/08/2012 am because it was pass due after 08/06/2012 and was paid up to that date.
Rick, Ryan's manager calls and now threatens if we don't bring it now or 6pm we will never rent a truck anywhere. I told him the truck was out of town just to get off the phone. I don't go into battle I provide Customer Service. The conversation had become unprofessional.
Apparently we both had started to lie. Not Good! I am up to date, I paid 3wks 1685 on 07/27/2012, which was $715deposit, 07/13,$451, 07/20 $519. Told they collect the full 3wks which ended on 07/27. Had drafts $197,$98,$98. which disappeared. Then on 08/06/2012 $519 withdrawn.
We have done nothing but be a great customers and referals. We said what we needed, CS provided and now I am dealing with what only God will fix. Please get this email to the area manager Francis Williams. Thanks I AM THAT I AM INC patricia. I have total respect for the name I represent. 678-823-3272

Headquarters Map


Check out this cool map plotting the corporate office headquarters for major companies.

Company News

Find recent Budget Rent A Car company news! Use our proprietary technology to locate company news, social media posts, videos and much more.

Contact Information

Budget Rent A Car customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Got an Idea?

Have an idea for Budget Rent A Car? Submit, rate and comment on Budget Rent A Car ideas by visiting IdeaIncite.com.

Scoreboard Ratings

See detailed Budget Rent A Car customer service rankings, employee comments and much more from our sister site.

Get Help Online

Get immediate support for your Budget Rent A Car support questions from HelpOwl.com.

Hours of Operation

Find Budget Rent A Car hours of operation for locations near you!. You can also find Budget Rent A Car location phone numbers, driving directions and maps.