Posted by kidrock
Customer service people were not helpful.
Did not know anything and could not refer me to someone who does.
Buick Corporate Office
Buick corporate office headquarters location, phone number, address and feedback
Please find details for the Buick corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Buick corporate office headquarters information we have, please feel free to submit an update.
Corporate Office Address:
Buick
300 Renaissance Center
Detroit, MI 48265
United States
Phone: 313-556-5000
Buick
300 Renaissance Center
Detroit, MI 48265
United States
Phone: 313-556-5000
Buick Corporate Office Comments
14
Jul
18
Sep
Posted by Beheard
I bought my 05 Buick Rainier in 08. I had no problems until last year. Ooh yes. I did get one of the bolts in the engine replaced because it was broken (it made a tapping/puffing sound). My list starts and they are; My air suspension is leaking and my compressor is working overtime. My washer fluid is leaking. My fan blower went out.. and now my gas senor is caput so my gas gauge reads empty. I was happy to get a recall letter two weeks ago from Buick on the gas sensor but it was a thousand miles too late. My miles are at 129 and the expiration date is 120. I think as long as the car is still running on highways, Buick should honor all recalls. I found a few places but this single mom is on a budget. I pray Buick finds it in their heart to help me with my gas sensor.. i can figure the rest out.
10
Aug
Posted by Cathie
We have always driven Buicks and loved them, but sad to say the new Buicks have such a small trunk or back of the SUV's that our golf clubs won't fit in. We are disappointed that we will have to go Chevrolet because of the small back or trunk space. We know there won't be the quiet ride that we have always had. We have had such good luck with all our Buick's. Will future Buicks come out with bigger trunks or back spaces?
Cathie
05
Aug
Posted by ceecee25
I purchase my first Buick July 2013 at Delray Buick it was a Buick Verano. I was hesitating because of the rumors that Buicks were for older people. Well after my visit to Delray Buick my mind has changed totally. I found the vehicle for us younger people mids 30+..The Verano is stylish and has all the updated digital features.
*The one complaint I have about the car is it sounds like a truck I was told by service manager it is the fan belt and that's how verano are made-I am not used to a loud sound vehicle. I hope they fix that issue soon as of now I am dealing with it. Next, complaint I didn't notice that there were any air conditioning vents in back seat area-until my guest in my car complained about not getting any air now that was weird no vents??? Other than those issues I love my Verano..I can work with the no vents but loud sound is kind of bothersome. But I must say everyone at Delray Buick were very kind and friendly..Love the dealership service.. Thanks Carla Colebrooks Spencer-
24
May
Posted by Brian King
Bought a 2009 Buick Enclave. The heated seats both went out and had them replaced. Two months after I bought it a warning came on shutting off the Park Assist, traction control, stabilitrac, then the transmission would not shift and the engine power was reduced. It was taken to Kirkland Buick and they could not find the problem even with over 40 codes from numerous areas in the computer. It happened 6 times in Arizona on vacation and Van Buick GMC in Scottsdale had it two days and couldn't figure the problem. It has happened 6 times since and we got case number 71-1183979582 from a Bailey in customer service. She was hard to get ahold of calling several times after it was taken to our local GMC service at Micheal Chevrolet with tech Jordan. They drove it but could not get it to duplicate over two days but it had 20 codes on 7 differenct systems to prove the problem exists. They called a Bob Basten and Greg Durling with tech assist and have case #71-1186027447. Jordan thinks it is the vehicle communications interface module but Bailey would not authorize further service and declined further assistance.
If the engine shuts power on the highway causing a very dangerous situation along with shutting down the transmission shifting it must be fixed on the drivetrain warranty. I bought American again hoping things had improved with GMC. I can't believe you wont stand behind your auto and make this right. A dangerous problem that will lead to serious litigation if not fixed. Please have a corporate officer call me and tell me why you wont stand behind your product. Brian King
10
Apr
Posted by Anonymous
We are interested in purchasing a 2013 ENCORE.
We went on your website and "built" an Encore, everything was fine until we realized an automatic lift gate is not offered on the Encore.
Interesting to us is the fact that this vehicle is marketed to a certain demographic: ie: Baby Boomer/Older Persons interested in a compact LUXURY SUV without a need for car seats, space for kids/grandchildren,one that has just enough space for a set of golf clubs, a couple of overnight bags and/or a dog. CREATURE COMFORTS/LUXURY. The automatic lift gate is offered on the Enclave - heck, it's available on the Toyota Rav-4!!! At least it could be offered as an option for Pete's Sake. We even went online to check on the possibility of an after market product.
Our particular demographic doesn't care about leg room in the second row, they just want the two front seats to have the most room/comfort. Oh, and by the way, why no arm rest on the passenger seat?
The Encore seemed like a great replacement for our two seater Jaguar - easier to get in and out of, easier to load groceries, golf clubs or whatever in the back.
Anyway, that/s our question/comment/recommendation.
31
Mar
Posted by Lolly
Purchased a 2000 Buick LeSabre in April 2000 and have had nothing but trouble with it since. The whole electronic system is bad, have had to replace the electric windows several times, the a/c compressor had a leak when I bought the car and Buick would do nothing about it, now the motor mounts are bad and need to be replaced, no heater, the gas gauge does not work and the entrire car needs to be completely rebuilt! I can't keep this car any longer, but I cna't afford to buy another car right now. I should hahve gottn a free car from Buick years ago with everything I've had to replace on this car! NEVER WILL HAVE ANOTHER BUICK!!!
19
Feb
Posted by bkp
Talked to Buick customer service and was a waste of time. Told me to make appt to see Buick service center. I have my 2000 Buick Lesaber service at my local service center becaue the times I have visited Buick, they check the car and give a big bill with no satisfactory. Had all four windows replaced in the last l0 years, transmission replaced, air intake and now having trouble starting car. Get in put foot on break to start,turn on key,get signal lights that usually mean to start and nothing. Have not been able to use my car for 2 weeks because will not start.The Battery checked fine, fuses fine, even the radio/clock light comes on when try to start. Can you give me a information spot to start. Again very dissapointed with customer service 800#.
12
Nov
Posted by AunTA
I have a 2006 Buick Lacrosse and my rear window exploded Saturday Nov. 10, 2012 while I was seating in the car with nothing on but my radio. The car was not running, I had drop off my sister at 9:26 AM and at 9:37 AM I heard a lot boom look out my rear view mirrow and the rear window was shatter. I look at the window from the outside first and the window was still in tack, look inside the car and the window was shatter in little piece saw the opening was buckled. I something is wrong with my heat and defrost if I want heat I have t put it on 80-87 to get Hi heat if i put it on 90 it blows cool air. I think that the rear defrost has a defict in it. I need someone help please.
13
Oct
Posted by Disappointed
Hopefully this e-mail finds you in good spirit. I really appreciate Buick buying back my first Verano and placing me into another one, but with all do respect this Verano has electronic and transmission issues as well. Here are some of the problems I'm having with this Verano.
1. Interior lights sometimes won't come on when the door is opened.
2. Tire pressure gauge sometimes give crazy readings, plus I never get a warning telling me the tire pressure is too low.
3. Transmission will not shift properly most of the time, and always downshift a too early which causes the car to dive as if I'm hitting the brakes. Sometimes when I try to pass another car the transmission will down shift but won't gear back up. The engine will race as if the computer doesn't know how to control the car. I believe this is a bad program Buick wrote for this vehicle which again makes this car a bad choice to purchase. I also believe the engine & transmission is not suitable for this type of car.
4. Accelerator pedal is extremely too sensitive and hard to control sometimes when driving at speeds under 35 mph.
5. Navigation system will freeze up from time to time, and most times will not allow you to enter an address, plus most options on the navigation system stay ghosted-out and can not be used.
6. Sometimes the car doors will not unlock when I pull the handle, nor will it start from time to time when I get in the car and push the start button. I get a message on the dash telling me "No remote detected" even though the remote is clipped to my side. I've been stranded a few times with this problem. It's very embarrassing to stand outside of your own car and can't get in the car. People look at you as if you're trying to steal someone's car. I notice this problems happens every time I use the Blue Tooth option in the car, plus the blue tooth will not disconnect when I shut the ignition off and exit the car.
7. Sometimes you have to touch the outside lock sensor on the door a few times before the car will lock.
8. At times the radio will sometimes hesitation to come on when you start the engine, plus the sound sometimes will mute for a few seconds then come back on while you're driving.
This car has been back and forth to Buick's service shop and I still have the same problems. I'm very much convinced that Buick has made a large mistake with the program and engineering of the 2012 Verano. I've looked up other customer complaints on my computer and took the liberty to copy & paste those websites to this e-mail. Please take the time to click on the websites and read other customer complaints. The first website below shows just how unhappy this customer is with the Verano. The second website has plenty of people complaining about the transmission and poor performance of the Verano.
Once again I've made a bad choice with the purchase of this second Buick Verano. I don't want this car and I will not buy another General Motors product. Too many problems with GM. I really appreciate all your kindness and help, but hopefully you can see I'm extremely irritated and tired of going back and forth with the Verano saga. Customers should not have to go through all these problems, especially when they purchase a new car. Please take a look at the websites below.
h
Thanks a million for your time and patience,
08
Oct
Posted by Psgnt
I purchased a 2006 Buick LaCross in November of 2011. I had to take it back for my air conditioning not working only to find out it had not been serviced before I bout it. In June, I spent 1100.00 on the braking system and cooling system. I am very dissapointed in the fact that I bought the car from a dealer and had so much go wrong that should have been dealt with before I bought it.
26
Aug
Posted by Bakken
we are experiencing trouble with our 2006 Buick Lucerne with 58,000 miles. It stops like you turn off the switch when we driving down the road--has happened about 5 times. we have had it to 2 garages including Verne Eide Buick in Mitchell, SD where we bought this car and are told there is nothing wrong with it because it will run good when they test drive it. But we know when we (85 year old couple) are stalled on the road that there IS something wrong with it! Because when we take it home it malfunctions again. We bought our first new Buick in 1954 and have bought a new one every 6 to 7 years since. This will be our last one if someone does not find out what is causing our problem.
12
Jul
Posted by C
OMG!!!! I just spent an hour on the phone with three different representatives to get technical assisstance including being transferred to David in Buick Canada technical assistance. Hung up on once when transferred to a supervisor, and no advice was given other than that in the operators manual which I advised them I had been through and needed more!!!!! I was prodded for personal information,and finally, at the end, David refers me to a dealership!!!!!!!!! AARRGGHH!! I have emailed the BBB and hope they slap someone, I think it is an invasion of my privacy and misrepresentation to refuse to give assistance without obtaining personal information. It is their purpose provide technical assistance not elicit personal marketing information. I am hopingthe BBB will clarify if Buick can refuse technical assistance and keep me on hold and on the line in order to create a file on me. I think that fraudulent!!!
