Belleview, FL...Called & spoke with Lori today about a Power sport battery. Lori was so pleasant & helpful on the phone. Lori was super nice & helpful once we got to the store to purchase the battery. Have never been to a Carquest before, but thanks to Lori, I will definitely go again!!!
EXCELLENT CUSTOMER SERVICE
I was in the Anaconda Mt. Store when a counter person named Dan asked me my name. When l was leaving the store he told me to have a nice day then i told him to do the same. He replied with an unexpeded response "GO FU*K YOURSELF". This is unprofessional,unexpected and unacceptable behavior. This individual should be terminated from employment asap.
There is a local Carquest in Ashland Oregon who refuses to obey the national mandate for masks. Its a mandate here. I hope you protect the public health of your customers. I will never set foot in there again. There are a lot of choices in the auto parts world and I will be taking my business elsewhere.
I'm on my 4th Carquest rack and pinion assembly since October 2015 and within 10-12,000 kilometers. Our vehicle is a well maintained and senior driven 2008 Ford Taurus AWD.
I contacted the local CARQUEST dealer. I was told that he had been raising concerns for some time with the company about the poor quality of the rebuilt units. He gave me the number of the local rep.
I called him this morning and briefly explained the situation. He advised me that he was in traffic, that he had my contact number on his phone and that he would phone back within the hour. It is now 5:30 p.m. and no call. There could be a good reason for the delay calling back, but there's no excuse for the obvious inferior quality of the parts.
First unit was very stiff, would not return to steering neutral position after a turn without input. It was replaced within 90 days. Replacement leaked immediately upon installation and did not even make it off the hoist. Third unit was less stiff and lasted about 18 months, then a major failure once again.
I leave it up to my mechanic to pick the parts. No more. Only two years warranty while NAPA offers lifetime. Four hours labour to change these things plus the downtime and the cost a new alignment.
Check out this cool map plotting the corporate office headquarters for major companies.
Carquest customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Have an idea for Carquest? Submit, rate and comment on Carquest ideas by visiting IdeaIncite.com.
See detailed Carquest customer service rankings, employee comments and much more from our sister site.
Get immediate support for your Carquest support questions from HelpOwl.com.
Find Carquest hours of operation for locations near you!. You can also find Carquest location phone numbers, driving directions and maps.
Find comprehensive Carquest recall information updated hourly on RecallOwl.com.
