Cincinnati Bell Corporate Office

Cincinnati Bell corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Cincinnati Bell, Inc.
221 E. 4th Street
Cincinnati, OH 45202
United States
Phone: 513-397-9900
Fax: 513-397-5092

Cincinnati Bell Corporate Office Comments

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Aug

Posted by LREd

8/30/21 8:42AM

I have been trying to get a date in regards to fioptics in my area for over two years. I am always told that it is on the schedule within the next six months. Apparently that is not the case as that time has come and gone at least four times. When I call customer service they tell me that they have no additional information. When I call the coporate office number I am just transferred to the fioptics department and go through the same customer service song and dance.

My service is like having dial up at my house. When my daughter has a zoom call for school I have to get off of my computer so that she does not have issues with the connection and she has to do the same for me.

I really like my fuse email and it is the only reason I have stayed as long as I have with this terrible service. When it rains things just seem to get worse as water gets in the lines in the neighbors yard.

I have been a customer with Cincinnati Bell for over 30 years I just want someone to explain why some of our neighborhood has fioptics and we keep getting the same timeframe message and can't get ahold of someone who can help.

Dec

Posted by Patricia

12/10/20 6:08PM

I contacted Cincinnati Bell about a downed cable line on my property in mid November 2020 & was connected to the person who handles my account, as i was somewhat unable to understand what he was saying to me due to a language barrier , i did hear him clearly state that a tech would be out December 7, 2020 , however i did receive a voicemail from a guy saying that he wad on his way to my home & what time , but unfortunately i was at work that day ( it wasn't the originally scheduled day).
So on December 4th i called Cincinnati Bell back & was once again connected to the same guy who handled my first call , only for him then to off me fioptic tv which i declined & he wanted to know why i declined their services & i explained it to him & reassured him that i just want the telephone line out my yard & off my property .
He put me on hold , never to return to my call, i was directed to a 2 question survey instead.
I've had my services well over 30 years with Bell & now I'm looking to take my business elsewhere. And yes the line is still lying in my yard December 7th has came & gone ...
So now what should i do since i can't get the problem resolved through Cincinnati Bell?

Apr

Posted by Anonymous

4/5/17 12:25PM

I ordered the Fioptics Bundle for my new residence. I had to pay a $200 deposit for the services. So two days before the services were installed my landlord stated that I could not have the TV service that they would only allow the phone and internet service. So, I call the customer service line to cancel the TV/ Video service. The representative stated that since no services have been installed that they would refund my $150 deposit back into my bank account. Well, that was over 3 weeks ago. I called and spoke with the customer service department every week and they keep giving me the run around saying that the refund was not processes properly. It seems as if they are making up stories so they don't have to give me my money back. The crazy part about it they would even credit my account for the $150. It is truly sad I that a company will take your money and not try and fix the problem. I am highly upset and I really feel like canceling my internet and phone services.

Apr

Posted by Just Bob

4/3/17 7:02AM

In September a CB representative called me in response to a complaint about terrible service regarding my internet service. She told me that fiber was on their calendar within the next six months but that it could change. In December I watched as fiber optic cable was being installed on the poles in front of my house. I thought "maybe". In February I watched as trucks drove through my front yard, leaving deep ruts, as work continued on the fiber optic cable. I really didn't care as I thought this was really going to happen. March 2017, nothing. I called my neighborhood CSR in the Philippines. I asked what was the status. I was told that my area wasn't scheduled for an upgrade in 2017. I called my local electric company to find out who exactly installed the optic cable on their poles. I was told it was my local phone company. Called the Philippines again and asked to be pushed up the ladder to someone closer to my "Hometown". I was refused. Tried another phone number and again connected with the Philippines. Is there any number where I can reach my "Hometown" business? Is there anyone I call talk to who knows what is happening?

Sep

Posted by Ryle

9/19/16 7:28PM

CBT installed Fioptics (Internet, TV and phone) at my home Friday September 16, 2016. When the installation tech left, everything was working properly. However, Saturday morning, my service for all three was nonexistent. Seeing a man at the connection box from which my service line originates, I opted to speak with him re my service. Exiting my front door, a second man just up the street was closing a service line box. I waited for him. Asking about my lack of service, he informed me they were conducting tests on the feeder line and all would be up and running shortly. I waited several hours with no return of service. I got into my car and searched the neighborhood for the workers to no avail. I called tech support, was unable to understand the individual with whom I was speaking asking multiple times to repeat his sentences. Very frustrating. Eventually, I asked to speak with another tech. The next tech informed me that her level could not deal with the problem. She would send it to the next level for evaluation. I should hear from someone within two hours. Did not happen. Sunday I contacted tech support again explaining my problem. The same story of contact in two hours was voiced. By this time I was livid at the lack of effort to reestablish my service. I called my sales rep telling him I was returning all equipment to the closest Bell store and cancelling my service. In no case was there a sense of urgency by anyone to address my problem. Late Sunday, I did receive a call from a supposed next level representative. I told her to forget it I was cancelling my service. My wife, however, convinced me to give CBT another opportunity to make repairs. I called the sales rep rescinding my cancellation. He advised me to call tech support again to get the non-service issue resolved. Again, it was to be submitted to the next level for action. Someone would call within two hours. That promise was hollow as no one called. Monday morning I called tech support again asking for assistance and insisted to speak with a supervisor. No supervisor picked up the supposed transferred call. I again called the sales rep for help only to experience more frustration at his lack of ability to resolve my problem. Monday I again called tech support insisting to speak with a supervisor immediately and getting a tech to come to my home and repair whatever. After an unseemly delay, the tech put me through to a supervisor but a repair tech was scheduled and would call me between 8 AM and noon. The supervisor stated that Fairfield was experiencing a substantial outage with no known time of resolution. I waited until 12:30 PM for the repair tech's call which had not been placed as initially promised. I again called the sales rep explaining no repair effort had been made leaving me no choice but to cancel service. After a heated discussion I stated his lack of effort was dismal. I would be taking the equipment to the CBT store cancelling the service. No too long afterward, the repair tech called saying he was twenty minutes away. Grudgingly, I decided to see what he could do, if anything. The repair tech verified all was properly installed in my house. He tested the service line to the house finding no signal. At the service line box, he confirmed that the connection was complete but no signal. He went to a "hub" and returned finding that whomever had been testing the lines on Saturday had disconnected several connections. That is why I did not have service. How simple!!! Yet no one was empathetic or had a sense of urgency to do something Saturday or Sunday. Disgusting lack of customer service. It is no wonder that doing business with an American company is disappointing. Lousy, actually. Now, back to the supervisor who concocted the Fairfield outage excuse. What a crock! Honesty never presented itself until the repair tech arrived tracing the problem to its source. If nothing, the Saturday `testing crew should be disciplined for their lack of attention to detail. The supervisor should be fired. Matt, the installer, and Nick, the repair tech, performed their work outstandingly. By the way, when I agreed to installation of Fioptics, I was to allow five and one-half hours for the work. I was given a four hour window for the repair tech to call me. Nick explained that he did an install first before coming to my house. Thanks to whomever sets priorities for work assignments. Further, why was I told to expect a call from the repair tech between 8 AM and noon when installation takes roughly five and one-half hours? It was going on 2 PM when Nick arrived. Way beyond the promised time. I still have my service with Time Warner for Internet and Dish Network for TV available until the end of the month. Any further incidences with Fioptics and I revert to their services. Surely CBT can do better!!!!

Apr

Posted by VHS

4/21/16 9:19AM

Certainly agree that CB customer service is the most unacceptable that exists. I left several years ago. I was thinking of coming back but when I spoke to a person who could not speak English and could not answer my questions that was the end. Unbelievable. And it is correct that it will never change. Mamagement is deaf to complaints and even the CEO could care less.

Mar

Posted by JENN

3/24/16 3:44PM

Cincinnati Bell Is The Worst.dont Even Know How They Are Still In Business!! Dont Waist Your Money Or Time!!!!! Warning

Jul

Posted by Anonymous

7/16/15 1:53PM

I have had the fioptics service for about 2 years now, maybe longer. It has worked fine for me up until about 2 months ago. Then the nightmare of dealing with their tech support began. My service has been up the entire time but about two months ago I started getting very poor performance. I used to have a 30 up and 30 down, now I am lucky if I get 20 down and 1 up. Their tech support can't get past the reboot the router and does it show a green connection light. Even had a technician come out and swap my router. Didn't help. I work from home and use this connection for video conferencing. My calls are constantly failing. I can't afford to deal with it anymore. I called CB tech support one last time today and got the same basic "is it plugged in" tech support. I am going to give TWC a try and see if they have a better product. Wish there were other options out there. More choice would create better products and better support.

Jun

Posted by Not Cincinnati FAIL

6/23/15 6:25AM

I guess it really does not matter what we write on this post. Your customer service will never change. I went to another carrier. Your service is horrible!!!!

Apr

Posted by Gina M. Martin

4/22/15 10:32AM

Worst, worst, worst customer service ever. Have made sure to tell every friend, associate and colleague I know not to engage with Cincinnati Bell. I am even hoping to dissuade my employer from using Cincinnati Bell services.

Lost a total of five hours of my valuable time trying to rectify the problem. Even the service technician who was mistakenly sent to my house encouraged me to go with Time Warner Cable which I will do.

Dec

Posted by Anonymous

12/26/14 9:15AM

We have Fioptics and if you need service forget it. Ours has been off 7 days and we still can't get service. Poorest service from Cincinnati Bell

Dec

Posted by Chadd and Robin

12/5/14 3:08PM

To Whom It May Concern:

We have been a loyal customer for several years. We have been frustrated with our service for quite some time but continued to use your services. We recently decided to cancel your service due to frustration with slow internet, poor picture quality, and month to month billing inconsistency and increases.

We both work from home part of the time so the slow internet was inconvenient. It also seemed absurd to us that every 3 months or so our bill would increase again because something came off promotion so we would have to call in and deal with the hassle of trying to get the latest deal.

In cancelling the service we are NOW told that you do not prorate the charges to the date the service is cancelled. Instead we are being charged an additional two weeks of service that you are not providing.

This is not a policy we ever agreed to and think it is absurd for your company to squabble over $80 of service you are not providing.

We want to ask that you consider that this policy decision results in a dissatisfied customer, who is just presently done with using your service, now becomes a customer who will never use your services again and will share this negative practice with their circle of influence.

Is your short term gain of $80 worth your future earnings of winning us back? Or the years of potential service to our three children? Or the years of potential service to all of our family and friends who live in the area?

Hope so.

Sincerely,
Chadd and Robin Ellis

Nov

Posted by MRSOUTHWEST

11/10/14 5:17PM

Your Foreign Help Do not understand English very well & have incorrectly changed my account to measured minutes i called to correct the problem numerous times to no success some credits then again to measured minutes. Why would I change from About a $30 a month bill to $85.00 a month bill I would not be in business Today changing a bill to be more cost than less . Your Foreign Representative told me my new bill would be $22 n change a month I get my bill its elevated i complain numerous times to get it corrected some credit but no change. Went to Northgate Mall Store to get help he could not access system to go back and Correct problem . Get off your Corporate Bottom & contact me with an American Representative to resolve my problem. American Business need to wake up.

Sep

Posted by Tom Hogeback

9/6/14 5:01AM

WoW!
After reading all of these comments (complaints) I no longer feel alone.
Cincinnati Bell has caused me so much pain over the last week that I just finished looking up the current C,E,O's address and have decided to write him a letter.If for nothing else but to soothe my seething anger and frustration over the worst customer service I have ever experienced ANYWHERE.
My business internet and email went down on a Thursday and they promised it would be operational each day since then by 5:00 P.M. It is now Saturday of the following week and it is still not working. Customer service reads the same script every time I call in and does nothing. "We're very sorry and understand your problem" and "Thank you for choosing Cincinnati Bell" is all that is consistent with their help. All customer service is off shore and it is a VERY closed loop. My business relies on these services and I have lost who knows how much business since last week because of this.
Unfortunately this type of customer service seems to be becoming routine in our society.
Theodore H. Torbeck, President and C,E,O ? I understand you are a graduate of Miami of Oxford. Well, my business is in Oxford. Do you care?

Sep

Posted by anonymous

9/1/14 8:08AM

we've had your service (if you want to call it that!) should say, we've been paying for a "business" line since 1983. of course you charge us much more than a residential customer pays.
yes.....your company has no "customer service"! when our lines went down at the end of july, it took 1 week to get them repaired. each time i called and requested a supervisor, i was told "one would contact me within 24 hours"...(4 TIMES)!!
it has been over a month now ....beginning at the end of july till today sept 1st i've yet to have one call me. i also filed a complaint w/ puco and they had requested corporate office contact me regarding a discount on days we had no service...still, nothing!!
we are kinda "screwed" cause we have a business. if we do away with the business line and get a residential line, it's against their policies and we cannot have a listing in the phonebook. although, they do not abide by our policy....we pay for a "service" and they don't care about providing??

cincinnati bell treats customers like crap.....wonder who pays their salary???

maybe someone who cares (HA HA) will contact me now and tell me some more lies!!

Aug

Posted by [email protected]

8/4/14 8:36AM

Never have I dealt with a company with so little regard for customers. Your pat answer of these are the charges or it is a mandatory charge are unbelievable. I have tried to remain your customer for the past 6 months but you have managed to make that impossible. You even go as far as to inform me that you have no responsibility to send me a correct statement. Wow! If only the rest of the world could do business this way. I understand how you did business this way when you were the only game in town. In closing in case you didn't realize, you are not the only game in town.

Jul

Posted by JJ

7/25/14 6:12AM

I tried to transfer my service to another house since we are moving. I talked to 3 reps over an hour span on the phone. 2 told me that they would waive the transfer fee, but the last 1 (& her supervisor) would not. Also, every time I spoke with a new rep, my monthly fee increased for the exact same package. My issue mostly is with a rep named David. Very rude person. He wanted us to take the fioptics package and when I said I did not want it b/c I have heard nothing but bad things about it, he told me that I should form my own opinions and not listen to word of mouth. Unacceptable!! I told him we have had nothing but issues for MANY years with CB. He said that is b/c of the package we have and we need to upgrade. He then put me on hold and never came back! I had to call back and then deal with yet another rep! I have never been so angry in my life. Customer service reps are supposed to help make life easier for you and work WITH you, listening to what YOU, the consumer, want, not what they want to sell you. I am finished with CB. I have no idea how that company survives. Everyone I have ever spoken with has nothing but bad things to say about them and they have all switched providers.

Jul

Posted by Ann

7/9/14 7:49AM

I have been a customer for many years. However,I have no idea what had happened to Cincinnati Bell. Their customer service is terrible,their frost service beyond slow and their willingness to disconnect your service is lightning fast. imagine that. I will be changing my service to a company who appreciates my business

Jun

Posted by Anonymous

6/30/14 3:52PM

I lost power for a few days and still have not had my phone/internet service restored. NUMEROUS calls over the past 9 days results in the same lie that it will be fixed by 5 pm the next day. EVERY TIME they tell me this despite them knowing that there is no service calls on Sundays. Then I was told it's been labeled an emergency and it will definitely be fixed on Monday. It's Monday night and I still have no service from these bastards. I've already filed a complaint with PUCO and the BBB. These people don't deserve to be in business.

May

Posted by frustrated and fed up

5/29/14 9:10AM

I have been a loyal Cincinnati Bell customer for many, many years. I now feel I must find other options for my comunication needs. am currently and in the last several months ahve experienced numerous problems with my varuois services. It is now my land line phone. A sevice call is needed to correct the problem of calls not being able to come through. I can receive no incoming calls , just make outgoing calls. This has been going on acule of days and Iam being told after speaking to nueros so called service techs a technician can not come o fix it until next week 6?3. How ridiculous. I am a ost op paagtient who receives many followup care calls throughout he day and need my phone dervice restored ASAP. Cicinnati Bell has the worst so called customer sevice I have encountered in years.

May

Posted by Totally frustrated

5/6/14 7:19AM

Cincinnati Bell customer service stinks! I have spent hours on the phone being transferred all over the company over the past two days. Nobody wants to take responsibility. All I want is for a service technician to show up at my house to determine why the internet does not work. Why is it such a struggle to give you my business? When told I would be called back, it did not happen. Seems like the term customer service is not understood at this company.

Mar

Posted by Fred Conover

3/12/14 5:28PM

To TMobile or not to Tmobile:
Last May 2013 we went to the CB wireless store At The Greenes in Beavercreek to get my cell phone bill lowered as I was paying around around 65 dollars a month just for phone service, The sales associate showed us some smart phones and plans, We picked a low end no cost smart phone and a plan that would cost about 51 dollars (with taxes) a month for 2 years. The sales associate said no more no less. What a fair deal. We signed up, paid the set up and start up fees and were good to go.

Everything was great until January of 2014. We received a letter from Mike Vanderwoude.SrVP who informed us that he was changing the terms of our deal by discontinuing our promotional rate, effectively increasing our monthly bill to 30 dollars a month (with taxes) Effective after February 20, 2014. To a total of 81 dollars a month. What happened to our 2 year deal? Why was Mr Vanderwounde treating a long standing customer this way? Since the letter we received did not have his telephone or business address we were forced to call an out of the country call center for customer service. It did not go well: the young lady, I could not understand with her accent and she kept apologizing every other sentence. Finally I talked to her Supervisor who gave me the most convoluted excuse for Mr Vanderwoulde's changing our deal. He could not solve my problem but gave much sympathy. So much for that frustrating and time consuming experience.

Today we went back to The Greenes and the CB Wireless store where we originally got the phone.
We talked to a nice sales associate and told him how we were upset that our 2 year contract was changed to such a large increase and that with the 30 extra dollars a month we would be paying an extra 420 dollars total till the contract ended in May of 2015. He said he was truly sorry,but he was powerless to fix or change the contract. So, Tmobile buying out our contract or service with another company is our only option. I guess Mr. Ted Torbeck the current CEO and Mr. Vanderwoude are not concerned with the poor customer service we received or the fact that a long paying customer will have to be going through the process of finding a new wireless company to do business.

Mar

Posted by What a disappointment

3/3/14 11:13AM

We have been with Cincinnati Bell for over 30 years. I even stuck with them when we got our wireless phone service at a higher price than other companies. I thought I was supporting a local business. Then I woke to the real world, they are horrid. Your customer service doesn't exist, Internet works when it wants to, charges for services not used and so on and on.... Please take Cincinnati out of your name. Your business is an embarrassment to our great city.

Feb

Posted by J.Dub

2/26/14 2:02PM

CBell sucks. Has anyone else checked their supposedly 10% better than Duke energy rates lately? The past three months they have been much higher than Duke. January they were 70% higher for Gas and 62% higher for Electric. When I called to find out what was going on, they told me I had to re-enroll every 12 months in the energy program. Guess what? It's been less than 12 months since my anniversary date, and I did not have to re-enroll last year. They are liars and thieves!! I checked the 23 months since I've been on the program, only twice for Electric were they better than 10% less than Duke, and only seven times for Gas. And that was all during the first nine months. Their electric rate shot up from $.0615 to $.08999 three months ago. If you are on their energy program, you better check your bills - they are likely screwing you over too!!

Jan

Posted by So mad I could spit fire

1/27/14 5:26PM

I know no one is going to read this but if you do please note that Cincinnati bell has been very unprofessional in getting any job done i am waiting to see if they fix my problem for the 5th time in a week . If not I am going to report them to FCC and Bbb and I avise all to do the same . I see many of the same concerns and complains here, this is nuts I may have to stay with direct tv and find another Internet provider cas this is really bad .tomorrow will be the last draw with them . If they don't show up I'm never dealing with them again my problems with them are too many to tell you about but I will say this, fioptics is a joke so far and if this is a example of things to come I plan to make a lot of noise about this hope you will join me

Dec

Posted by Very tried customer

12/28/13 6:46AM

Back in Oct.22,2013 I cancel my wireless phone and landline phone , but I reconnect my landline back on OCT.25 2013. That went all my billing problems started I had a bill on my E-mail one day then 5 day later I had (0) balance. Then 1 week later I got a bill for 417.65 on my E-mail and a bill in the my mail for 90.36. I call the bill office to ask why my bill was so high ,they told me it was for 2 month of billing. I ask them if I pay this bill , that would be all I have to paid. They said (YES)!Then DEC.26 I got a Call from a Connection agency say I owe 90.36. I'm 59 year old ,I have never have Connection Agency call me for a bill !!!!!! THANK YOU for that!!!!! But went a Bill Support person said that all you owe, that would be all you owe !!!!!!!!!

Dec

Posted by Larry

12/27/13 8:53AM

I cannot get my DSL Zoomtown service above 3kbps. They said Loveland area is congested and will not be able ti increase the speed any further. Great story here since I was offered a credit that doesn't help to watch Netflix or any other service that heeds more bandwidth.

Dec

Posted by gary

12/4/13 2:03PM

We closed are account with cincinatibell in August 2013 and been getting bills every month from then which all was paid up when we closed are account and my wife calls then and they said theyed send us a bill saying that the balaance is zero.now to day we got another billl on 12-4-13 saying we owe for the eqrpment that we sent back.and they say they haven't received it. They sent us a box to send it back in and we was to put it in the box a certain way which we did and take it to the post office which I did and send it back. Now six mounth later they say they didn't get they keep pulling this crapt every munth and I'm getting tired of it.your reviews say your noted for this when you try to close your account out

Dec

Posted by Sherry Klan

12/4/13 9:57AM

I had the worst customer service experience you could imagine. My bill from October was questionable, so I called the office to talk to a supervisor - he was patient & helped me out. So I thought the problem was solved - he reimbursed me $50. from the $100. they tried to take from my checking account for returned checks. Then I got my bill for November & lo & behold, those 2 payments had already been credited to my account as paid - so I called cincy bell back - tried to explain to another supervisor my situation - we argued back & forth about my problem & then I got conveniently disconnected. So, I called back again & talked to another surpervisor - she started arguing with me to then she hung up on me. Well I called back again & was on hold for 10 minutes before I could talk to yet, another supervisor. She finally gave me an explanation that I understood. Apparently if I am paying by credit card & the credit card (as they say) denied my payment so they charged me for a returned check. There is no way my credit card denied the charges because I put the money specifically onto my Capitol One card to pay my bill.
---And, sorry but I am not done. In October I went to a cincy store to get a re-firbished phone - it didn't work - after the 3rd re-firbished phone was not working, I finally got a new phone. The store told me to keep the re-firbished phone because they don't need something that does not work - But on my October bill - they charged me $69.00 for the refirbished phone. That finally got taken care of - & when they receive this re-firbished phone - they will credit my account. I asked to speak to a manager because the supervisors were un-cooperative - & they told me they could take care of things. Is arguing with customer & hanging up on customer taking care of the situation. NOT.
---My contract is up in Janurary & you can be sure I will not renew my contract with this phone company evedr again.

Nov

Posted by Tired of Cincinnati Bell

11/4/13 2:58PM

How can several adjacent homes be without internet service and all calling in for several days and the service people still have you reset your modem. They have you do the same procedures for days before you tell them "I'm not doing that any more, get someone out here to fix this"

At this point you discover you are one of several customers having the same problem. There is no follow up or communication between downtown Cincinnati and India. When they ask if you are calling about the same problem they still ask the same questions and have you follow the same procedures you did the day before. With the same results. Only when you get a tech to your house do get someone who seems to care and listens to what is wrong and attempts to solve the problem. They sent me a survey to complete via the internet, which doesn't work. When it did for a few moments I tried to respond. Then is said it was not meant for a person of my characteristics. WHAT DOES THAT MEAN? Ted Torbeck needs to talk to the people who have service problems or his company is going to die.

Oct

Posted by Anonymous

10/27/13 12:51PM

Fioptics - what a joke!!! Have been on hold (probably to India) to get an answer as to why Fioptics is not working. Going on over two hours...ugh!!! Then try to call the 513-565-9890 number, and either it hangs up or it says this option is no longer available.

Then try to call the first store, West Chester. Tried six times, no one picked up. Then called another store, Bridgewater Falls. Spoke to Chris. Chris told me that I was wrong about the phone number not working. Really... He finally tried it, and behold he got the same message. Hmmmm.

And as you can tell, I am not a happy person at this time. He then informs me that there could be an outage in my area, Fairfield, but he didn't know. Was not willing to find out any information to help. Then he told me I was to upset and needed to calm down. I have bundled everything with Cincinnati Bell and pay a lot on money monthly for this. He said ok. I then became more upset and used a cuss word and he hung up. Nice...

My husband called and ask for the manager, Craig. Of course he was not there today. He spoke with Drew who said he was sure what was going on with Fioptics. Does anybody have a clue? Evidently not. He was only worried that we were actually customers and how long had we been with Fioptics. He supposedly had our account pulled up, so that should tell him everything he needed to know. He also informed my husband that they have been trained to hang up on customers when they use a cuss word. Nice...

Yes, I should have not used the cuss word, but hanging up on your customers, that was wrong. It's bad enough when you got to the CBT stores, that they patronize their customers.

It would be greatly appreciated if CBT would inform customers when there is a problem this sever.

Oct

Posted by Too smart for Bell

10/2/13 4:20PM

You're right, Cincinnati Bell is a joke, and your statement about them being dishonest is spot on, from the CEO on down they are lying, conniving, POS! Their service sucks, their products suck and their employees suck. They need to be drummed out of town. Now they have employees posting customers' names on Facebook as they debase those customers. I hope they get sued for that.

Sep

Posted by Anonymous

9/27/13 7:17AM

I agree. Cincinnati Bell lacks integrity and lying and misleading customers seems to be the norm. We're not talking about one isolated event but several customer service reps and managers lied concerning order placement. I imagine their hope is that you'll get frustrated and not call back. If there is any integrity within the company hopefully someone will address it and better train their employees. By the way, if you say you're going to call a customer back...then do it! It seems like Cinti Bell employees from managers down need to be retrained. Moving to a different provider!

Aug

Posted by concerned stock owner

8/28/13 4:10PM

They are liars. They have no intention of resolving anything. AWFUL does not even begin to describe the way they operate. The reason I contacted you was not to be lied to and transfered and put on hold. Blatantly lied to.Who does that? For a service provider, they sure do not provide service. BEWARE. As a stock holder I'm concerned.

Jul

Posted by erikairvin

7/19/13 9:00AM

Cincinnati Bell SUCKS. Misleading on prices, cancelations fees and POOR customer service from supervisors...Would never want service from Cincinnati bell again in my life. If it was free I still would not use it...

BBB will be getting a call from me.

Jul

Posted by MostUnhappy

7/9/13 1:33PM

Yep, this is the worst possible customer service. We were lied to by their salesman to get us to take the service and now that we have returned their equipment they put it in as a change order and are billing us even MORE. Guess I'll report them to the BBB as well. Stay away if you know what's good for your pocketbook!

Jul

Posted by Rick

7/2/13 8:34AM

First of all, I don't believe that anyone reads these notes anyway! Because if someone did read them, someone would probably call me. I have had one of the worst experiences of my business life with cincinnati bell! I have probably talked to at least 100 people in attempting to get my problem resolved with pricing and dsl internet. The pricing situation was finally resolved. However, I still don't have dsl and have never had it, yet I continue to have to pay for a service I've never had!!! I am actully sick of having to try and get anything resolved with this company.

Jul

Posted by Painsofcinbell

7/1/13 11:30AM

Hello, I attempted to order the fioptic service at my house, as a network engineer I wanted to use the fiber to my house data connections. I called and Cincinnati Bell verified I had fiber for my house available. I then went to pricing for internet and home phone, after verifying what I needed to support 3 tv 20 meg internet and home phone, I was given a price of around 120.00 a month.

Cincinnati Bell changed the Installation was changed to one tv 5 meg internet and was to be delivered over copper. Although Cincinnati Bell verified other users in the area had fiber. Now a two week discussion on is there fiber or not, finally they said they cant do fiber, I moved on with the copper solution, then the installation was delayed and finally we did install, from day one there was issues internet coming and going tv screen freezing , I called in and asked to have some one look at it they said they didn't see any thing, then I called in and demanded a tech to be sent to site, after he checked out he admitted there was issues and the equipment deployed in the initial install. The equipment installed was stopped being used for 6 months, apparently was reused from reclaimed equipment. I asked if I could have credit for the time the faulty equipment was installed and got no where. Then my billing, what was supposed to be a 120 a month bill suddenly rose to a 180.00 a month bill.

ALL FOR 129 A MONTH, GOOD BY BELL!!!!!!

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Jul

Posted by Anonymous

7/1/13 9:20AM

My family has had service with Cincinnati Bell for over 30yrs. Recently our home phone stopped working and we made a service call request. They informed us to unplug the phones as that may fix the issue. A service tech came out while we were not home and repaired the issue that was on the telephone pole. The service tech never informed us that the issue was fixed. Two days later we were still unaware the problem was fixed so we requested another service call. Another service tech came out, STILL DID NOT INFORM US THAT THE PROBLEM WAS FIXED TWO DAYS PRIOR, came into the house and plugged the phone and now we are being charged a $99 service fee. Due to their neglect to inform us that the problem had already been resolved, now we are being penalized for following their instructions to unplug the phones. I have gone around in cirlces with their customer service and they have done nothing to resolve the issue, still insisting that the fee needs to be payed. I have tried multiple times to get in touch with someone in the corporate office but keep getting lower level supervisors who can do nothing for me. This is the kind of service people can expect from them. I am disgusted and furious!

Jun

Posted by Anonymous

6/25/13 11:34AM

I would like to complain about how bad the customer service is I used to have Cincinnati Bell in 2011 and finally got fed up and switched to sprint in 2011 and actually had to report them to BBB because they lied to me about what it cost me to cancel my service, the BBB actually pulled the tapes from the conversation that I had with Cincinnati Bell and had Cincinnati Bell to refund me because what I was told and I what I was billed was 2 difference things. Since switching from Cincinnati Bell they have given the 3 phone numbers that I ported in from Cincinnati Bell to sprint to someone with a I wireless account a total of 6 times and one of those numbers were given out 4 times. Everytime this happens I am told by Cincinnati Bell that they will delete that number from the account and it will not be used again but somehow magically after about 6 months the number gets given out again and again. Is there anybody there that knows how to get the numbers out of the system when they are no longer with Cincinnati Bell. This is very annoying and I have wasted alot of time trying to get this fixed everytime it happens. Also we have received some very bad texts that I would rather not have received.

Jun

Posted by George

6/13/13 5:57AM

A woman at the corporate office gave me a telephone number to complain. A woman named Teresa gave me the run around by stating the account number was not good that I gave her and I read it off the bill. My opinion is that Cincinnati bell Colerain store is a bait & switch operation and should face all the penalties under the law. Two months ago Bell agreed to reduce the bill to a normal $60 plus tax. Today its $117.15 I suggest you stay away from bell wireless as they do not care about the truth. When my wife went to the Colerain store the MGR abused my wife with profanity. How can this be allowed in America???
I will not stop and will write an article in the newspaper and file an attorney General complaint and the BBB. I will not stop and will try to contact each B.O.D. to explain. Does anyone at Bell Give a S>>>>>

May

Posted by Randy

5/9/13 2:52PM

They want to charge me 29.99 for internet if I upgrade to the HTC 8X. I already pay 39.99 for home internet guess I will look for another phone company.

Apr

Posted by kp1017kin

4/1/13 9:34AM

My story is very long and involved spanning over 24 months because thats when my contract was over. DO NOT EVER USE CINCINNAT BELL, everything is in the Philipines. No one cares who you are or what your problems are. I tried to cancel my services the person hung up on me. They still charged me 2 months for services I no longer received and because they didnt have it recorded, its my fault. Funny how they were able to record all my conversations from the previous 24 months. Yes I had to call each and every month sometimes more because they couldnt get my bill straight, by the way all billing is in the Philipines. I called the corporate office in Cincinnati (local number) and evidently was transfered to the Philipines. Needless to say I'm getting a lawyer. I'm not the only person this has happened to and many of my friends and family members have had the same issues. Arm yourself with this knowledge and stay as far away from Cincinnati Bell as you can!!!!!!

Mar

Posted by Anonymous

3/13/13 8:59AM

To whom this may concern. I am a very disastisfied customer of Cincinnati Bell. I am having problems with my phone and internet lines. The phone delays when I pick it up, friends and family say they don't hear me right away, usually after I say hello the second time they can hear me, it is very annoying ! My internet is so slow and I understand I am more than 17,000 feet from your central office. Your company advertises up to 5 mega bites, I only get 230 to 1,130 mega bites. I would like to drop Cincinnati Bell because I can get a better service elsewhere, with higher speed internet and better phone service as well.

Mar

Posted by Chris

3/8/13 12:18PM

Absolutely by far the WORST customer service I have ever seen! I have been on hold for over 1 hr and 40 min currently! All I simply did was change addresses!!!! I request the service to be switched to my new address. Lady tells me it will be on by 5pm 3/4/2013 and here it is 3/8/2013 and I have service but somehow in the process I no longer have an account with Cincinnati Bell? That makes sense. So for over 1 1/2 years the bill has always been mailed to me and only me and my phone number is the only one listed on the bill for our wireless internet. On 3/7/2013 my wife gets a call from Cincinnati Bell on her cell phone confirming an installation appt between 8-Noon for 3/8/2013!!! WHAT? We did not setup an installation because we don't need one!!! And how in this process do you get my wifes name and cell phone number and open an account in her name when she has never in her life spoke to you all or was even listed on any previous account?? It is a catastrophe working with Cincinnati Bell and you can guarantee you will lose me and many others because your company is pathetic. PS if I wanted to speak to someone in a foreign country I would call them intentionally or just do another deployment to Iraq! I live in the US and expect to be serviced by someone in the states that has at least a small amount of IQ!!!!!!!!!!

Jan

Posted by tbirdclass

1/2/13 12:10PM

I also have had ongoing issues with Bell's customer service. I was suppose to have a tech come out and install a phone jack in my home from 12 to 4 on Dec 23, they didn't show up so I called and got someone in the Phillipines that said they weren't suppose to come out until 4 to 8. They didn't show up so I called yet again to be switched from person to person only to be told I was not scheduled for an install. Now I tried to pay my bill online only to find out my account doesn't exhist. Called again to reach someone in the Phillipines and was told I couldn't get into my acccount because someone else had my account number before me. What? I've been paying online for over a year. Called and again got someone in the Phillipines who told me they would reset my account, didn't help. So I called the downtown office only to get, yet again, someone from the Phillipines and again received no help. What do I have to do to get customer service at Bell? I will definately be looking for an alternative to my phone and internet service. Bell better be careful, there is too much competition out there for them to be screwing with their customers like this.

Dec

Posted by starbabytam

12/16/12 8:24AM

I have had an on-going issue with their customer (lack of)service and terrible tech support since September 2012 and have gone way beyond frustration level. It seems they either do not keep records on your account or do not employ people who care enough about doing a job right to actually read any notes that are taken regarding your service issues. In desperation, I am here to find the names and address of corporate leadership to see if any of them care about their customers.

Oct

Posted by trebor

10/20/12 12:28PM

I recently, 10-15-12, switched my home telephone and my internet supplier from Time Warner to Cincinnati Bell. When I was talking to the Cinti Bell representative I was very explicit to convey my needs and comparisons of plans, which included unlimited long distance on my home phone and 10mbps for my internet. It all started the day the technician was at my home to install my services and told me I was only getting 5mbps on the internet, but they were able to increase it to 7.5mbps, but still not 10mbps which I was told. On 10-16-12 I went to the telephone to make a call but did not have a dial tone, no service, but did have a message on my phone to check telephone line. I immediately called Cinti Bell on my cell phone but was told to set up a service call for a technician to come out to repair. I did what they said, but they could not come until 10-18-12, my hands were tied and I was at their mercy, my telephone service was finely instated on 10-18-12, the first technician only hooked up service to my fax and not the rest of my phones. I make several long distance calls throughout a day and noticed that I had to dial a "1" in front of the number which was different than my other supplier, so I called Cinti Bell, 10-20-12, to check on the difference and discovered that the plan they gave me only included 30 minutes free long distance calls. The Cinti Bell customer service representative told me that that plan was approximately $25 more per month, which makes the monthly fee more than what I was paying with Time Warner. I would not have switched if the information I was given would have been correct, this is where I'm at with this matter at present time. I don"t know if it will cost me to switch back to Time Warner or even what my options are at this time, but I believe that as a consumer I was mislead by Cinti Bell and they should honor the plan their representative committed to. I hope that this complaint does not get dismissed, and that Cinti Bell will be held accountable. My desired resolution:I recently, 10-15-12, switched my home telephone and my internet supplier from Time Warner to Cincinnati Bell. When I was talking to the Cinti Bell representative I was very explicit to convey my needs and comparisons of plans, which included unlimited long distance on my home phone and 10mbps for my internet. It all started the day the technician was at my home to install my services and told me I was only getting 5mbps on the internet, but they were able to increase it to 7.5mbps, but still not 10mbps which I was told. On 10-16-12 I went to the telephone to make a call but did not have a dial tone, no service, but did have a message on my phone to check telephone line. I immediately called Cinti Bell on my cell phone but was told to set up a service call for a technician to come out to repair. I did what they said, but they could not come until 10-18-12, my hands were tied and I was at their mercy, my telephone service was finely instated on 10-18-12, the first technician only hooked up service to my fax and not the rest of my phones. I make several long distance calls throughout a day and noticed that I had to dial a "1" in front of the number which was different than my other supplier, so I called Cinti Bell, 10-20-12, to check on the difference and discovered that the plan they gave me only included 30 minutes free long distance calls. The Cinti Bell customer service representative told me that that plan was approximately $25 more per month, which makes the monthly fee more than what I was paying with Time Warner. I would not have switched if the information I was given would have been correct, this is where I'm at with this matter at present time. I don"t know if it will cost me to switch back to Time Warner or even what my options are at this time, but I believe that as a consumer I was mislead by Cinti Bell and they should honor the plan their representative committed to. I hope that this complaint does not get dismissed, and that Cinti Bell will be held accountable. My disired resolution is to honor the monthly fee, $50.45, agreed upon between Cincinnati Bell and myself for 10mbps internet service and unlimited long distance with my home phone service, without reproach, hassles or repercussion of any kind. If what agreed upon is not physically possible (10mbps internet) then compensation on the monthly fee for services not rendered, and Cincinnati Bell representatives not to mislead consumers.

Oct

Posted by Tara

10/11/12 8:33AM

I have tried several times to contact Cincinnati Bell for customer service issues as well as technical issues. It is beyond bad customer service that every time I have tried to call there is 30min-2 hr wait to even get a call back.

My billing issue is that my plan should be 29.99 LIKE THE WEBSITE SAYS plus the box fee.
When I ordered the service, I asked for the cheapest plan cincinnati bell had. That is NOT what I am being charged. There was a shipping and customer service error when they shipped my INSTALL it yourself box. Do to the lack of detail and customer service the young lady corrected my bill for two reasons. 1. I had to wait to get my box and I actually had to get of work early and go to a cincinnati bell store to get the box...not shipped as I asked.
2. The customer service that Cincinnati Bell provides is the worst. Not under any circumstance should you have to wait HOURS each time you try to call. However if you called the sales department, someone picks up right away. You will take my money but not fix the problem.

I would like my plan adjusted from the orginial billing date. I will not be paying my bill from this day forward until this problem is resolved.