Comcast Corporate Office

Comcast corporate office headquarters location, phone number, address and feedback

Please find details for the Comcast corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Comcast corporate office headquarters information we have, please feel free to submit an update.


Corporate Office Address:
Comcast Corporation
1 Comcast Center
Philadelphia, PA 19103
United States
Phone: 215-286-1700

Comcast Corporate Office Comments

Posted by alaustin58


I was cheated out of money by your Mobile service and given false information , I was told that ACP would provide your company with payment for internet and cellphone services that would be provided I received a phone that didn't work with the number that I provided for them that I was told that they would transfer services to xfinity mobile , I called customer support because the phone wouldn't receive or send calls , I was told to do an update that would require me to use WIFI to activate the cell phone , a few hours went by and still no service. I was told to go to a website and follow the commands and the service would activate! I went to the website and it stated a monthly fee for the phone! I was told through the ACP service that I would only have to pay a one time tax fee 0f $15.86. I called and I was told I was informed that I was misinformed , So they told me they were unable to get the services through ACP And I was getting a new phone number! Not Asked but TOLD! In my perception I didn't want to comply with paying for a deal that I didn't subscribe too! I returned the phone and asked for a refund, I received a message for a refund and they charged me a restocking fee for $25 and some change on a my credit card which I never authorized the payment of ant type! Not worrying about getting a refund for the money but I would like to have still fell cheated! I received an email stating that I would be charged $15.22 and if I didn't pay it would be charged to a card that I* never authorized to any auto pay for a service that I didn't subscribe too! I subscribed for ACP and your company was unable to provide that service and changed it to a plan that I didn't subscribe too! If I don't subscribe to Xfinity Mobile why do I have an Account? There are margins of era that can be made. In which I don't want your apologies and have to wait for a refund from money I never authorized your company to make payments from!

Posted by Anonymous


Many American companies need to bring back Customer Service to the good old USA. Most of the time I have a hard time understanding what the overseas CS Rep. is saying. I can tell they are reading a script. Most of the time overseas CS Rep. do not comprehend the problem you are trying to explain to them. I am wasting my time. I end up on the phone calling several times because they hang up or you just get disconnected/dropped. A few weeks ago I spend about a good 4 hours or so trying to get help from Comcast 800#. What a waste of time. I finally had someone with the intelligence to dispatch a technician to my home. It was the remote box which the technician had to reprogram it. Now I have a problem when I send messages to group e-mail addresses, they are not being received. They seem to be going out but I find out later they are not being received. Normally when messages are sent & for some reason at the other end they are not receiving your e-mail, you would receive an e-mail from the main server carrier that your e-mail was not delivered and the reason why. I am not getting that. I started to use Delivery Request when I send an e-mail to my e-mail group addresses. Again the e-mail seems to be sent but I do not receive any delivery info. Now, I called today and your overseas CS rep. were not helpful at all. This time I request to speak with a U.S. person and the overseas CS rep. transferred me to another overseas CS rep. I end up calling the office in Maryland and was on the phone for a good 20 minutes or so still waiting to speak with a supervisor. I end up asking the CS Rep. in MD to have the Supervisor call me back. She responded that I will get a callback within 2 hours. This is very poor customer service and I am not a happy camper. I dropped my Centurylink Svc for Comcast thinking that I would be getting a better service. I am very disappointed.

Posted by Anonymous


I live in Vallejo, Ca. I was a longtime Comcast customer. I had to move & relocate & shut down my Comcast phone & internet. After 2 and a half weeks with no proper customer service on a problem from the phone shut down, I walked into the Tulomme st. office in Vallejo, Ca. & asked for the manager, Mike Biederman, he gave me excellent customer service and solved my problem in a few days, even though it was a weekend Mike deserves so much credit for being honest with me re: the situation and solving the problem. Please express my satisfaction to Comcast corporate on the very professional way Mike Biederman handled himself, he was the only one after all the contacts I spoke with at Comcast in person and on the phone, who got the job done as it should have been. He is surely Managerial material Thank You.

Posted by Anonymous


you have a new station in my area (Naples, Fl.) station #116 I think you should take it off.

Posted by Vary unhappy


I tried doing the comcast online survey, but the space provided would not accommodat the number of characters for my complaint. So much for Comcast wanting your opinion!!

On 10/23/15 my wife and I went to the Xfinity store at 518 Oxford Valley Rd. Langhorne, PA 19047 to exchange a modem. The sales person named Johnnie exchanged the modem and then said "I see you still have the old equipment. Why not change to the new equipment with more services and not a penny more for monthly service you now have'. I said "If the price stays the same okay, but are you sure the price will not change?" Johnnie said "absolutely not!" We then said okay, set us up. .Johnny did all the paper work and gave us the new equipment to install. He did say that we would need to return the old equipment. Upon departing, Johnny said "I'll be here all day till 5:30 pm or so. Call me if you have any problems. Up to this point Johnny lied to us twice. The first lie was that we could not actually call and speak to him if we had problems. He knew this but we did not. The second lie was that the price would not change. Our monthly rate was $195.00 per month before we made the switch, but after the switch it went up to $236.37.

When got home we proceeded to make the change on all 4 TV's. The set up on three of the TV's was fast and easy, but the 4th one in master bedroom would not work. When we could not contact Johnnie, we called Comcast and set up service. The service tech was able to get the TV working, but after he left the TV would freeze and could not change the channel or watch that TV period. The problem persisted to where Comcast sent another tech to help. Michael Pavlick was very helpful and courteous. He finally changed some of the boxes in hopes that it would solve the problem but the problems persisted. Michael said that it may be a main line issue and the problem was being escalated to a more knowledgeable tech. The new tech was Scot Ludwig who actually made things worse. On his first call he left saying to give it about ½ hour and all would work. Well we waited for two hours and nothing worked. We also found out we had no internet because of his doing. I called Comcast that same knight and they got the internet going. It was finally decided that the problem was a main line issue called "Head End Issued" We had ongoing problems with no TV service that lasted from 10/23/15 to 11/18/15. Comcast should have known that it was a main line issue while the techs were here trying to resolve the problem.

Anyway, when we started this I was paying $195.00 for the service we have and now it's around $230.00 plus. Comcast sent us a mail piece recently stating "Thank you for being a loyal customer" call us and see what we can do for you. I did so on 2/1/16 and I was told that I could get the same service with more pay channels for $159.99. This would be 24 month program that would go up to $184.99 but we could call at the end the term and Comcast would probably give us the original rate again. He did say the program has an early termination fee if cancelled after 30 days of the start date. I reiterated to the man I was speaking with if he was sure that I could get the same service I now have plus more pay channels for only $159.99 and he said yes. He proceeded to say that at the end of the call there would be an automated call for me to answer some questions and that I would get a confirmation email in six hours.

I never received the email so on 2/3/16 I called the same phone number on the mail piece 855-860-0344 and spoke to Rachel Noyas (I'm writing the last name phonetically). I told her about my call from 2/1/16. Rachel said that she is not sure what happened but she would take care of this and to look for the email in a few days.

2/10/16 I still did not receive the email nor the new program and I called and spoke to Vangie Aragon who said there was no record of me calling on 2/1/16 or 2/3/16, but she would start the process again. She asked for and I gave her my cell phone number. She put me on hold and after waiting for several minutes, I was cut off at 11:45 am. I waited for a call back, but it did not happen. I called back and spoke to Elijah Davis who turned me over to a supervisor named Rick Moberly. Rick apologized and said he would take care of the situation immediately. He said to give it about 3days.

2/10/16 I called Rick Moberly again and he apologized again and didn't know what could have happened. He said he would send out an email to expedite this.

2/22/16 I still did not have the $195.99 service I was promised nor have I received any email regarding the status of the new plan. I called again to speak to Rick and I was told there was no one there by that name and that he was probably at another service center. The person I spoke with suggested that I call the Comcast customer service number. I did and spoke to was Amy ID #F 6 I. She took care of the new service but said that the $159.99 price was just for the bundle. So now after all this time, I get the full story. I finally said ok and Amy said that the final bill after tax should stay the same as now at $230.00. I reluctantly said okay. Later that day I received an email from Comcast with the itemized bill of $236.37.

2/23/16 I called again asking why the price is always changing. Anyway, I spoke to Jason ID #9063 who put me on different plan stating that the cost would be $220.00 after the tax was included. I later received an email from Comcast with an itemized bill of $231.30. So what will the final bill be????????????

It's a good thing I'm retired otherwise I would not be able to devote the inordinate amount of time I have spent on the phone with Comcast since 1023/15. Know that I am waiting for Verizon to be available in our neighborhood. The people working for Comcast are very courteous but the "POWERS TO BE" with your organization have no intentions of being receptive to the needs of their customers. You make it impossible for customers to be able to speak to someone who has the authority to handle a problem or to just listen the vast numbers of frustrated customers you claim to service. I was in the service business for 44 years; if the company I worked for handled things the way you do, we would have been out of business a long time ago. I guess there's something to be said about being a MONOPOLY!!!!!!

Posted by MyMomIsInDanger


My mother lives in the Greenbriar retirement community in Brick. Back in March, Comcast fixed a cable but left it above ground. My mother was told it would be properly buried underground in a few weeks. Nobody fixed it. She has called a number of times, been given confirmation numbers and employee names and even though we are now in AUGUST, the cable is still lying out, exposed. People have complained to her about it, they've fallen over it, and she's been told she could be sued if they get hurt because of the cable. My mother is in her 70's and if SHE trips over it, it won't be a threat. A lawsuit will be a surety. The customer service on the phone has been great, but the follow through has been nonexistent. Hoping the Greenbriar community gets Verizon or some other cable provider because when they do, we will be cancelling Comcast as soon as we can dial.

Posted by Unhappy


The first week of March we had a very nice lady come to out door trying to get us to switch to Comcast. We were very much considering it until today. I have 4 young children and we were about to go outside to play this morning and I find 5 strange men in my fenced in yard. I was completely caught off guard. I demanded to know who they were and why they were on my private property. None of them spoke any English. Finally another man (that's now 6 strange men) comes into my yard saying they were from Comcast and they would be laying a line underground. I called Comcast immediately and I was even more upset from the response from their customer service! You see, I was not upset about the fact that they had to dig into MY lawn to lay a line that had not relevance to me or my family. It was the fact that they did not make an attempt to let me know that they would be in MY yard. Customer service extends beyond the phone. So all day I watched these "employees" dig into my grass, smoke and throw the butts in my yard, trample my bushes and kick, yes kick, at my dog. And what did customer service say when I called? Legally they don't have to make me aware of anything they do on MY property. Well, thanks Comcast! You have now lost some potential customers.

Posted by Anonymous


Have never experienced having contacting anyone
who does not have supervisors readily available to asset a customer.
It is a shame that when a customer awaits a refund they have to wait forever. However if one owes Comcast they are hit with a late charge. Where is my late payment charge.
I would be more then happy to have someone call me from the corporate office. Not someone offshore, as the call centers are.

Posted by Anonymous


Comcast has the worst service I have ever experienced ,
Everyone is automated and can't think on their own.
Could not even help with hours of operation of their service center in lake zurich illinois & why can't they put the hrs of operation on their internet site..
The worst pathetic..

Posted by Frustrated in Nashville


I in in the midst of the worst customer experience I have ever had. After receiving a promotion from Comcast in writing, it was billed wrong. I have attempted to resolve the matter through regular customer service, escalated customer service, on-line chat customer service, and three visits to the local service center to speak in person. The issue keeps getting kicked to another department. All the while, commitments to call back with status and resolution have continually not been met. It is one thing to have somebody not know how to resolve a problem, but when escalations do not resolve it either and the company promises to call back repeatedly and does not, there is a total break-down in customer service.

Posted by Xfinity nowhere


Very upset with Comcast. I have my Internet service with them and I have had nothing but trouble. The first three months was good and then my promotion was changes from getting Internet service for $40 to $52 and when I thought it would be cheaper to bundle that started even more problems.... My internet service went up in price after I dropped cable to $84 when I questioned it they said it was because my promotion doesn't exist anymore and I'm also paying for blast that they say can't be removed from my bill and I don't even use it. So disgusted with this company.

Posted by Anonymous


Filed 3 complaints against Comcast talked to three people including a manager. Dumbest most unconcerned people I have ever dealt with in a long time.."this company needs some serious management help. Simple problem compounded by stupid people. The top management of this company should be terminated. My next call tomorrow is to sell my stock.

Posted by Anonymous


Comcast Is The Worst Company And Should Not Be Allowed To Be In Bussiness !!!! I Had 3 Boxes And Internet Installed When The Tech Came To Install He Was Totally Clueless To What He Was Doing And Rushed Out Of My Home ! I Noticed A Huge Reel Of Wire In My Family Room So Took A Look And Here He Wripped Up My Entire Rug Along With All The Tack Boards And Left It Like This And Now My Carpet Is Destroyed !! I Also Tried Watching Cable And 2 Of My Boxes Didnt Work So Called Comcast About All Issues And They Tried Sending Signals To The Boxes And Still Nothing This Went On For 3 Months , Everytime I Was Told A Tech Would Be Out To Fix No One Would Show Up And I Lost Several Days Of Work . I Was Told My Carpet Would Be Fixed Along With Credits Added To My Account For Not Having Working Boxes For 3months And Still 7 Months Later Nothing Has Been Fixed , Only Thing That One Tech Did Was Show Up And Replace My 2boxes And Said The First Tech Never Activated Them . I Also Probably Called Over 100 Times To Find Out Whats Going On With All Of This And No One Knows Anything , They Are Extremely Rude On The Phone And Treated Me With Unproffesional Customer Service !! Im Now At The Point Where All My Services Are Turned Off Due To Late Bill , As I Was Told By Supervisor That Came To Look At Damages That My Acct Would Be On Hold Till Everything Was Fixed ( Which Was Another Lie ) I Have A $2500.00 Carpet Bill And They Think Im Going To Pay Them For Their Services !! I Have Been More Than Patient With All Of This And They Have Done Nothing At All To Fix The Issue Nor Do They Stick By Their Word Or Agreement ! I Even Called Corporate Office Numerous Times And Was Lughed At By One Of The Agents !! People I Advise You To Be Aware And Stay Away , Go With A Different Company Because This Company Does Not Care About Us As Customers They Only Care To Take Your Money !!

Posted by bigo3214


no one wants to fix anything at Comcast all they do go off a scriped piece of paper

Posted by Anonymous


I have never dealt with a company that is this bad. No way to talk to them or email them. They just leave you on hold on the phone & emails do not go through. I have been without tv service since Wed. a.m., & it is now Thurs. p.m. In addition, no tv on Sunday night, as well. This is just an account of one week. No problem with billing me, however. It arrived online right on time today. How can you do business with a company you cannot communicate with and they are in the communications business? It is outrageous. Obviously, I will be cancelling my service. If they would just respond perhaps I would not be doing that.

Posted by DURANGODIVA1


I'm so sorry that I switch from Satlite to Comcast Cable I only been with Comcast for a little over two months it's been so many problems no one knows what's going on there you are on hold for more than and hour waiting to speak to someone and then you spend another hour or two trying to solve your problem not to mention you may be transferred which could be another hour why they read over there notes I schedule for new installation on August 22 the tech that came out use my old installation from my satalite company that had been wired and up for 14 years he got it to work for about 15 minutes he said I would have to call the office to see what's going on because he did his job and I did been a new customer I was on hold for 45 minutes explaining what the tech said I was told by the person on the phone I can install it myself I said I don't nothing about electronics or wiring and I'm afraid of heights for me to get on a letter( I don't think so) she insisted that it was easy I said they can uninstall it before I get up there in the meantime I ask What shall I tell the tech? he said that's not his job he did his part the person on the phone ask to speak to him they were on the phone fighting with each other back and forth I still don't have a working tv its frozen he hands me back the phone and says it's late he's done I repeated it to the person on the phone now she says she has to transfer me to set up an appointment for the tech to come out to complete the work the third person I'm talking to from Comcast is trying to work with me I guess my appointment is for Sunday 8/23/14 the tech showed up but it doesn't work on my particular issue it has to be rescheduled again and 2 hours on the phone it's scheduled for Tuesday 8/25/14 tech came TV working now the electric company says the way it was wired by the vey 1st tech could cause fire hazard I had to wait a few days for some to come check this out after I went through three Comcast employees explaining my concern over and over now I'm promised a Visa gift card I ask is this an addition to the one I'm suppose to get with the promotion of being a new customer and taking the Xfinity promotion for one year which the channels that was offered to me I didn't get nor the Visa gift card it was suppose to total out to $250.00 nothing yet a month has went now it's my second I notice Comcast has been working at my neighbor house on Tuesday/Wednesday Oct 28 now my cables not working my husband ask What happen my cable went out the tech next door answered it nothing you should be up and running in about 2 hours after 6 hours I called Comcast you now it took me 2 transfer but I got and appointment for the tech to come out 3 days later supposedly but he never showed up Friday October 31 but I got a phone call from Comcast saying tech is outside my house no ones home so is my husband and myself we don't see him my husband is in the back somewhere cutting the lawn and I'm outside putting up decoration he was never here he was working next door another rescheduled appointment and 1 to 2 hours on the phone now the appointment that was scheduled for Friday 10/31 after spending 3 hours on the phone to get has been rescheduled to Saturday Nov 1 between 3-5 again I received all kind of recorded messages confirming the appointment no show again I called spent over an hour over the phone the person kept saying she don't see an appointment scheduled for today how not only have I been receiving phone call every time I called today it confirmed my appointment the tech that was working next door again did offer to help us he called it in but Comcast told him the contractor was on his way so he couldn't help out back to my phone conversation I ask is it fair to say since it's almost 6pm the TV want be working the night either she said she can set up an appointment for Monday Hello I do have job also I can't sit around waiting for no show techs and so many running around phone conversation now I'm asking not to be held accountable to stay in contract with you all agreements that have been for set for me to be void since Comcast couldn't fix the problem and it's a ongoing lie

Posted by Maritza


you guys are the worst ever, your customer service is lousy and your billing service do not know what they are doing, stop hiring un educated people and hire college grads that know what they are doing, you have interrupted my service 4-5 times in one month and have mis applied all my payments and you continue to bill me after services that were already cancelled and my equipment have been returned. dam it get it right already!!!!!!!!!!!!!!!!!!

Posted by Anonymous


Received horrble service from comcast, be aware they can change appointments without notice and the only reply you will get is "I'm sorry" which should be there new slogan. going to AT&T for service.

Posted by BigEd.48


We applied for a refi loan on our house and were told we had a "charge off" from Comcast Cable dating to July 2012. I have been trying to contact aq live person in collections for 2 days to no avail. Finally called their corporate headquarters in Philadelphia, Pa. Let's pray for some help. Their hold music is "classical" if you call and are put on "hold". Good luck???

Posted by Anonymous


We were instructed to go and pick up our equipment and that it would be easy to connect our service and would have it on the same day. We picked up the equipment on Dec 5th and after connecting everything was told that we would have to wait until the next day to have service as the manager kept us on hold for 45mins until the dept that we needed to speak with had cosed. Then it took another 4 days to get our hoe phone on. We have been having problems from the start with our cable viewing where the tv fades to black or we get these tiles that come on the tv and you can't hear or see what they are saying for a while. They have sent two techs to our house and both have left our house saying there was nothing that they can do about it. Yet we have a bill for over $240 when we have not had service and now the internet keeps going in and out. Comcast already charges to much for their services. Your customers should not have to go through this mess for a month of new service......

Posted by Tocapet


I continue to receive bills from Comcast for a modem that I already returned. Around the first of September, 2013, I informed Comcast by telephone that I would be discontinuing service in Colorado on September 16 and returning to my hometown, where there is no Comcast. I was told that I would receive a shipping box so that I could return the 2 TV converter boxes and the modem. A few days later, I received the box that contained 3 smaller boxes for the modem and the 2 converters. A few days later, a man came to my door in Colorado and identified himself as a Comcast employee. He offered to return and pick up the boxes when I was ready. He gave me a business card and wrote his cell phone number on it. However, around Sept. 13, I contacted Comcast by phone and was told that I should send the equipment back to Comcast via UPS. I packed all 3 pieces of equipment in the 3 boxes, placed all of them in the large box, affixed the label and dropped the box off at my local UPS store. I received a receipt along with a tracking number - This package shows to have been received at "dock" on September 19, 2013 and signed for by "Johnson". The shipping label was directed to an Aurora, Colorado Address. Soon the telephone calls and bills started. Comcast seems to have received the 2 TV boxes, but not the modem. As I said before, All 3 items were in the same box. Someone messed up. A phone call to customer service and I was told that there was no problem.







On October 3, 2013, after receiving another bill, I went online and started a chat with "Natasha", one of their representatives. I explained that I am still being billed for equipment that I have already returned. The person asked me to verify my SS and account number, which I did. I was told that my SS number did not match the account. I told her that is my SS number. She verified the account with the address in Colorado. My chat was "escalated" to a different analyst, "Jela". I was told that the system would remove the charge within 30 to 45 days after the equipment was returned. On November 1, I received another bill for $110.00. I called on the phone this time and spoke with a representative. Didn't get the name, but after I explained all of this again, I was told that "all is well and there is no problem."







Today, December 3, 2013, I received another bill for $110.00. I don't know what else to do. I have returned all of the equipment as I was asked to. Someone has made an error in their receiving dept. How could they account for the 2 TV boxes and not the modem, which was in the same box with them? They need to check their inventory for the serial number of the modem. . This is from the printout that I was given when I initiated service and picked up the equipment on June 25, 2013. I have no use for that modem since it only works with Comcast service and there is no Comcast here where I live now. I now have a Motorola SB 6121 modem from my current internet provider. I wonder if Comcast reads these comments. I have sent a letter to Comcast's corporate office with this same information. In retrospect, I guess I should have returned the equipment in person to the office where I received it. However, the day I left Colorado was on a Sunday, when the office was closed.

Posted by Esakraska


We have been on the phone for over three hours since last Sat. trying to resolve the issue of having our service t/on without our notification. Have been told a supv. would return calls to no avail. Took 4 calls to get a ticket no and then waited 45 min. on hold before hanging up/ Will try to call corp. office tomorrow to have some one assist with clearing this issue--I retired as a Manager of a Mid/West utility; nerver would I have allowed our company personnel to trart customers this way!!

Posted by MYD


The worst Customer Service & set up in the WORLD!! I've had better service from out sourced service centers. Getting a supervisor is next to impossible! I would never have comcast...it is not elderly friendly, and for that I hope those that execute the no mercy because you have no money receive that same mercy in their personal lives...

Posted by Critterman


Why doesn't Comcasr want me as a customer?? I have their Internet & Cable and thought I wanted their telephone as well. So I ordered that service. And I ordered it again. And I ordered it AGAIN and still no phone. Comcasts failure to deliver the system to my home is costing me $$$ since I am NPT being charged the bundle rate. Oh well, I guess I'll just have to find a provider who really wants my business. And I'll certainly be sure to share my experience with all who will listen.
See ya later Comcast!!

Posted by LDaly


I have been a Comcast customer for over 10 years and I am about to change to Verizon. I pay my bill on time since day one have never been late. Two weeks ago I started getting emails and calls that my payment is past due. So I call and get the run around from one customer rep to another only to be told , as I know my account is up to date. I ask about why am I getting calls and emails and told its a billing problem and that it would be corrected. Then the very next day same thing calls and emails, what is wrong with Comcast.

Contact me and explain how your software sucks so bad and why you can't take care of loyal customers.
Sincerely,

Posted by Barbara Garvey


Embarrassed to death by your agent in your Portsmouth office. I had a bank statement & a picture of the cancelled check that was signed by you & he refused to honor it. I have made repeated calls to the dummies that answer the phone to no avail until Elizer helped me .finally you issue a credit. They need help. I have wasted numerous hours on the phone, plus a trip to the bank & two trips to Portsmouth.

Posted by ClaudeWalker


Ihave always been a loyal Comcast customer until October 4,2013. I had a Comcast 'independent contractor' install internet, and some other equipement. After he left, my nightmare with Comcast began, The contractor tried to hook up the internet but left wires and equipement laying all over my living room including wires under my 50" tv.

Shortly after we realized that the wires were under the tv but before we could do anything the tv toppled to the floor

and was destroyed by the fall, not only destroying the tv but also the cable boxes. Upon contacting our local Comcast Customer 'No" Service, I was assured that a service

"no" service representative and his supervisor would contact me and would be settled withen two weeks (NLT Oct. 21st). The only contact that Ihave had is another lie (AMONG MANY THAT I HAVE BEEN TOLD BY COMCAST), is that this

very small department covers over 4 Southern States and it be up to several months before this can resolved. We havenot been abled to replace this TV (because are disabeled Senior Citizens) and all of the equipement is pretty much laying in the floor at the location of this accident. All that I want if for my tv to replaced and the

equpemnt to be properly installed. Hopefully, we can settle this without a lawsuit or a complaint to the Better Business Bureau and Ga. State Dept. of Consumer Affairs.



Thank you.



Claude Walker



much laying in the floor

Posted by dlschlamadinger


I am writing because I got tv and internet about 2 weeks ago.
I did not get a computer disc and my computer crashed and need to reconnect. They tried by phone and said to go to an office and I can get one free. I went and they said no. I really need to be connected without having to pay fees to get it since I had it a short time.

Also the remote on 1 tv the volume is broke. I need a new remote.

I would appreciate that these matters could be fixed without people hanging up on me or reading off a script when I try to tell them the problem

Please help me. I was told that this is a better service but I am not seeing it now.

Posted by Anonymous


I have called Comcast ten times because of no service, no HD service or no on demand. Three technicians have come out in the last week and have not resolved it. They outsource everything and the technical support is F minus.I could tell them in i minute how to drastically improve. They are disorganized, no one takes notes about previous incidents and they owe me $300 for non service.

Posted by Julie


I have been trying for a week to reduce service in my corporate account. I literally have spend hours - over 9 so far, on hold, thank God for speaker phone and multiple lines. I can talke to a human if want to increase service, but not reduce it. Comcast can't find their butt with both hands. It's on to Direct TV for us.

Posted by Fed up


I have returned more equipment, stood in more lines, been treated like a second class citizen, had more service calls to my home, and I AM STILL WAITING on comcast, all while being billed! I went so far as to send an e mail to head of customer service at Comcast, and still . . NOTHING. No response. Oh, they will add Starrs, Showtime, etc., but what good does it does if your service doesn't work?
This company is out of control and out of touch with its customers. It's all about revenues. Just imagine, they merged with Verizon for wireless . . and I can only imagine the horrors of those customers!

Posted by Anonymous


Just an FYI to Comcast. Not sure who your selling phone service to in Florida but in the past 3 months I have had numerous phone calls to my cell number with nothing but dead air on the other end. I am not a customer of yours, but would like you to investigate these scam calls.

Posted by Disgusted!


I tried to set up new service for internet and phone. I have had the installation scheduled twice; both times the installer had cancelled the installation. First, I thought it was an accident and rescheduled, this time I had to call to find out they cancelled it again. I have called customer service 4 times and been transferred everywhere, even called the corporate number in PA and was transferred back to 800-comcast customer service. I still have no idea why the service was cancelled the second time. They claimed that the phone number they had was incorrect the first time even though they had the correct number on the service contract and I thought AT&T was bad!

Posted by Anonymous


Today comcast made me more irate then any company ever has. I got 6 calls from them in a 7 hour span. I talked to them after the 3rd time, that was 5 minutes after they called the 2nd time. They told me I was being put on a Do Not Call list. Within an hour I had another call from the. Talked to them again, they claim they are a 3rd party and if I really want answers I have to call comcast directly. I even talked to them and I was put on hold for 10 minutes when I asked for a supervisor so I hung up. I had to call back again and they never let me talk to a supervisor. I may never do business with comcast again.

Posted by ttmm736


Where do you get off running a news article without giving any reference to where it came from or who wrote it. to top it off it has been proved to be lies.I found this out by reading YOUR web page. No consistency or continuity and you give us no way to respond. Do you think we are all blind followers I have lost all faith in your news reporting. and now your web page is nothing more then another step to my e-mail. And that by the way is 3 steps. Come on. someone has no clue out there.

Posted by Praz


It seems to me that Comcast is not proud of its product and services. I have spent the past 30 mins trying in vein to contact a human at Comcast with a question regarding on of the services Comcast says it offers. I have only be able to make contact with its computerized system unless I lie and say I need something else. I am then pushed off to another number who tells me the question I am asking is not something Comcast provides although it advertises it on television.... If Comcast were on the up and up about its produces and services there would be no need to avoid talking with its customers. When we Finally get to speak with a human it is no wonder we are not polite. Comcast is not in the business servicing it customers needs.... Its all about taking the money and run.

Posted by CDC


June 10, 2012 Comcast Came To Install Line. Tech Moved Bookcase W/o Permission And Knocked Shelves Containing Bronze Statues And Valuables Collected Over 20 Yrs To Be Left To Our Children Valued Over $2k. Have Been Communicating W/comcast Reps, Subcontractor And Insurance Carrier To No Avail. No One Calls Back, You Have Start The Whole Story Over Every Time And No One, No One, No One, Can Put Me In Touch With Someone With Authority To Get This Resolved! This Is Insulting And Unbelievable That You Treat A Long Term Customer Like This When Comcast Was Clearly At Fault!!!!!!!!!!! I Can Take Everyone's Name, Id #, Etc. And No One Is Accountable.

Posted by hburke189


Today Kristina #0KJ provided excellent customer service. She exibited good customer skills in diagnosing and resolving a problem. She was very professional and displayed good people skills. I want to thank Kristina for a job well done.

Keep up the good work!

Posted by Anonymous


I was a very satisfied and loyal Comcast Cable TV customer of many years. In March I checked into the Comcast Triple Play package. I called three different days, got three different representatives, and three wildly different estimates. All three reps refused to put anything into writing.

I made the decision to go with the package with the third, and lowest, estimate. While well meaning, I found the technicians (mostly subcontractors) to be well versed in either Cable TV OR phone and internet - not all three. It was a very rough transition.

My first bill was a staggering $440. Every monthly bill since then has been different. I still love Comcast Cable TV, but the rest of the experiences have been awful. Customer service reps are very nice, but when I have a problem, I don't want a survey rating the telephone representative when I don't know if my problem is solved. This is what Comcast calls its customer service guarantee....the guarantee that the service reps will be pleasant on the phone (not the guarantee that the customer will be satisfied with the resolution).

I'm not sure how AT&T is doing with his promo packages, but I suspect that Comcast should have stuck with what it did best, and the same may be true for AT&T.

Posted by gaasharpe


I had to replace the cable converter unit, took two trips to local office and 3 hours to program the remote so it would operate the converter unit. Was insulted by service rep. Now I get a new bill, up $4, total of $10+ in the last few months. I want a district manager to call or I go to state public service commission.

Posted by Mike in Venice Fl


Does anyone know how to talk to an person who speaks clear english in Sarasota county Forida? I was going to look into ordering Comcast but their local Venice office is always an hour wait so that's out and I can not find a number for a local person. The customer service rep that I did reach, and I think it was in India, gave me answers to my questions such as, the DVR rental is how much? answer: "it runs between 8 to 10 dollars, the wireless modem is provided? answer:" that may or may not be available, ask them when you set up your install" and What is Streampix? answer: a service that is available to rent movies from,like on demand TV. And the cost of these movies? answer: it depends on what movie you watch but the service is $4 a month. All I want to do is see if Comcast is an option for me and what the hidden cost are before I make a choice on my internet and tv provider. Looks like Direct TV will continue to be the better choice, they can give direct answers and exact pricing, also I don't have a 2yr contract to get the better prices.

Posted by PISSED OFF


I NEED SOMEBODY TO FIX THIS BILL, IVE BEEN GETTIN CHARGED FOR STUFF I DONT HAVE. I WANNA DO A LAWSUIT AND I WILL GET A LAWYER IF I GET NOT ADJUSTMENT OR ANSWER SOON!

Posted by Anonymous


I have just had the worst costomer service call with comcast tech support. I am having a problem with my phone lines. The person I talked to was very impatient and when as to talk to someone else because I could tell I was not getting anywere she told me that anyone else would say the same thing. I told her the person I was talking to before her said something different and she told me that what the other person told me was wrong and refused to get someone else to help me. I have never been treated like I was stupid and wasting someones time, as she clearly pointed out she had been trying to explain to me for 10 minutes how my phone lines work, as I did with this conversation. I pay way to much for someone sooo RUDE! And my service is still not fixed!

Posted by Anonymous


I have been trying for over TWO (2) months to reach an "english speaking" representative, other than in Mexico!!! This is for the purpose of a charge that was placed on my account for work that WAS NOT DONE!!

A technician named "Bill" came to my house and ONLY straightened out what he called "the biggest mess I have ever seen from a Comcast technician trying to cut corners". There was a huge "hump" of wires hanging out of the wall, with a fixture for a tv to be plugged into. Bill worked quite a while to figure out what the other technician had done. He did not MOVE, INSTALL, or do anything to change or improve service.

When I received my bill for Billing Date: 7/27/12, Comcast had added a $45.00 charge for what Bill had done.

I did NOT pay the $45.00, but called Comcast and spoke with the rudest, most arrogant, unprofessional named: "JOE". All Joe nwanted to do was argue. I asked for a Supervisor, and Joe took my information and said he would have one call me within 24 hours - I have NEVER heard from anyone regarding that call!!

When I received my bill for Billing Date: 9/27/12, Comcast had added an $8.00 LATE FEE, and on 10/12/12, I called Comcast and reached "ROY" in Mexico. Roy hardly spoke english, and did not have a clue, nor did he care, what my problem was. He said he did NOT have the authority to help me. I took a survey after this call, asking for a "call-back".

On 10-13-12, I received a call from "MARK", who was also in Mexico. Mark said he was not able to help me, that he was ONLY following up on my request for a "call-back"!!!

I then decided to pay this entire bill, including the $8.00, which is due "l0-17-12", and fight Comcast later. HOWEVER, when I called to pay it, Comcast had a added yet another $8.00, even before the bill was due.

I need help, and I need it NOW. Comcast operates in a clandestine manner, in that nobody is responsible or accountable, for anything - its just mostly they want to argue and dispute everything you say. I believe the Public Service Commission and the Attorney General of the State of Florida would take a very dim view of Comcast's inability, or unwillingness to assist its customers with legitimate problems.

Posted by 9999ava


i tried to get an issue resolved today from a lacey or lacie id # Lacey 2 J today she works at the tacoma comcast office and she was the rudest and had the worst attitude of anyone who could work at such a great company. How can they let people like that who could care less about their customers issues work in a customer service dept. She should be put on bathroom duty where she does'nt have to deal with paying customers. i was so upset with this lady I almost had a panic attack. This call took place at 1:00 p.m. on mon oct 8, 2012 I hope i never have to speak to her again or anyone else with such a horrible attitude. After hanging up with her i called and spoke to a Sandy who was so kind, sweet and extremely helpful. Thank You , Sandy i appreciated your kindness.

Posted by campy3


I have spent over an hour on the phone and was disconnected twice. The second time i GOT A NAME and it was Joe. MY problem was I wasn't getting voicemail messages on my email account. They both had my tel number and I wasn't called back either time when we were disconectd.

Posted by Anonymous


WE HAVE COMCAST LINES LYING ACROSS OUR SIDE YARD AND ALL THE WAY ACR5OSS OUR BACK YARD LYING ON OUR NEIGHBORS PROPANE GAS TANK. WE HAVE MADE NUMEROUS CALLS NO ONE HAS BOTHERED TO REPAIR THESE LINES. THE ADDRESS IS 8110 AND 8112 ANDERSONVILLE PIKE KNOXVILLE, TN 37938 MY HUSBAND WAS HURT WHILE MOWING TRIPPED ON THE LINES. I WILL BE SEEING AN ATTORNEY WITH THIS MATTER. WHAT IF LIGHTENING HIT THIS LINE THE PROPANE GAS TANK WOULD BLOW UP THIS WHOLE NEIGHBOR HOOD....WHY CANT THEY DO THEIR REPAIRS. THESE LINES HAVE BEEN DOWN OVER A MONTH NOW. COMCAST SUCKS ON THEIR SERVICE.

Posted by angry women


bill was due by 9/4/12 we paid the bill on line on 9/3/12 at 11:27 recd confirmation email they turned our cable off on 9/4 at about 11.10 pm. called and was told it was done automatically and that it was nothing they could until the money was taken out of our acct which ould take up to 4 days.
I hate this company they billed twice for the same hd box services was lost due to wire issue no cable or almost a week. they gve us $1.16 .

Posted by HoustonIsUnhappy


Saturday night we had a rain storm. Sunday morning the Internet and cable were out. The soonest we can get this repaired is 3 days later. This is very dissapointing!!!! Comcast needs more service people. There does not appear to be an escallation process. The only way to vote is to cancel the service.

Posted by Anonymous


I have been trying to connect with customer service for 2 days regarding a phone problem-- and have reached a rep and during the call have been cut off twice- the phone call just ended ! What is up with your service center?? This is unacceptable service and I am a very dissatisfied customer- enough to switch to another carrier.

Posted by GAK


A MONTH AGO, I ASKED TO HAVE MY BILL ADJUSTED TO THE RATE I HAD THE MONTH BEFORE. COMCAST REP SAID THAT WAS ONLY FOR 6 MONTHS. I SAID I WAS NOT PAYING FOR MY BILL UNTIL I RECEIVED SOMETHING IN WRITING SAYING THAT COMCAST REFUSED. I ASKED ABOUT A DEAL I SAW ONLINE AND WAS TOLD THAT WAS ONLY FOR NEW CUSTOMERS. TODAY, A REP TOLD ME HE COULD OFFER ME THAT RATE IF I SIGNED A 24 MONTH CONTRACT. I EXPLAINED WITH THE NEW TECHNOLOGY, THAT DID NOT MAKE SENSE. HE ALSO TOLD ME HE COULD NOT SEND ME A LETTER OF REFUSAL. NICK X296-2081 WAS HIS ID INFO. I PLAN TO FIND OTHER INTERNET AND TV SERVICE AND QUIT COMCAST. I DO NOT WANT TO DO BUSINESS WITH A COMPANY THAT DOES NOT APPRECIATE THEIR EXISTING CUSTOMERS.

Posted by Jill


I have spent some thirty hours on the phone including three and a half tonight trying to get help from Comcast. For some reason no one can explain to me why since I started using Comcast wi-fi on June 20, 2012, each day I must sign into my wi-fi account, sometimes several times a day. And, now my Internet name is completely gone from network options. I was hung up on no less than three times tonight alone. None of my pc's, apple, wii or Netflix products work. I have requested a service call several times to no avail. I have NO INTERNET SERVICE whatsoever, I mean it wa one inching to have to sign into my network several times a day, at least I had service. But now nothing, zippo, nothing, nada. Especially unhelpful tonight were John. And David hernandez. My acct is 14347 in gainesville, va. I can be reached at 571-261-3690. I expect to hear from someone at Comcast Thursday August 2 and expect a service call that day. Or I want a full rebate on all my payments since June 20, 2012 when I moved in and began using Comcast and starting having issues with wi-fi. I am livid. This is time away from my family and still no service.. I have a time sensitive document that HAS to be prepared by next MONday, and it has to been done while I am in my home. GET THIS FIXED. Cannot give you email as I have no way to retrieve it. So call me. Don't be wimps. Step ups to the late and actually put some money where that customer guarantee slogan is.

Posted by Jill


I have spent some thirty hours on the phone including three and a half tonight trying to get help from Comcast. For some reason no one can explain to me why since I started using Comcast wi-fi on June 20, 2012, each day I must sign into my wi-fi account, sometimes several times a day. And, now my Internet name is completely gone from network options. I was hung up on no less than three times tonight alone. None of my pc's, apple, wii or Netflix products work. I have requested a service call several times to no avail. I have NO INTERNET SERVICE whatsoever, I mean it wa one inching to have to sign into my network several times a day, at least I had service. But now nothing, zippo, nothing, nada. Especially unhelpful tonight were John. And David hernandez. My acct is 14347 in gainesville, va. I can be reached at 571-261-3690. I expect to hear from someone at Comcast Thursday August 2 and expect a service call that day. Or I want a full rebate on all my payments since June 20, 2012 when I moved in and began using Comcast and starting having issues with wi-fi. I am livid. This is time away from my family and still no service.. I have a time sensitive document that HAS to be prepared by next MONday, and it has to been done while I am in my home. GET THIS FIXED. Cannot give you email as I have no way to retrieve it. So call me. Don't be wimps. Step ups to the late and actually put some money where that customer guarantee slogan is.

Posted by evabrook29


I'm upset that we spent all this money for what is supposed to be satisfaction guarantee and when you need help nobody seems to know exactly what their doing. And then want to charge and additional $100 for someone to come and help to fix the problem. That is not customer satisfaction to me. I need help.

Posted by Anonymous


COMCAST CUSTOMER SERVICE STINKS!!!!!!

Headquarters Map


Check out this cool map plotting the corporate office headquarters for major companies.

Annual Reports

View and download Comcast annual reports! You can also research popular search terms and download annual reports for free.

Company News

Find recent Comcast company news! Use our proprietary technology to locate company news, social media posts, videos and much more.

Contact Information

Comcast customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Got an Idea?

Have an idea for Comcast? Submit, rate and comment on Comcast ideas by visiting IdeaIncite.com.

Scoreboard Ratings

See detailed Comcast customer service rankings, employee comments and much more from our sister site.

Get Help Online

Get immediate support for your Comcast support questions from HelpOwl.com.

Hours of Operation

Find Comcast hours of operation for locations near you!. You can also find Comcast location phone numbers, driving directions and maps.