OMG, the worst experience ever. The Babylon , NY store had more loopholes about discounts and promotions and coupons. The "Manager" was more interested in a power struggle with a 70 year old woman than showing any respect or courtesy. She should be fired and go to law school so she can put her double talk and loopholes where she could make more money.
On 9/27/23 at 10:20am I went to the DSW store in Pasadena California. I use to work retail for over 15 years and wanted to go in earlier to get better service. As I walked in to the store there were no customers in the store. I observed one person in the cashier whos name is Marcela and a young male bringing out stock in the clearance section. No one greeting me. I usually purchase online due to bad customer service at in store. I wanted to purchase short brown booties which I did not find any for work. I walked towards the Keds section and found the double decker black leather in 8 ½ but I needed a size 9. As I walked to the register with the 8 ½ on hand, there was an employee the register named Marcella. As I approached the employee Marcella (who was the only one in the register) I asked if she can help and look for a size 9. Marcella stated "no the other cashier can help you" and I looked and no one else was around. So I said I will continue to look around. Never once Marcella apologized or greeted me. I went back to the register and this time there was another cashier who was helping two older women. Marcella then stated she can help me, I asked her if she can check if there is a size 9. She said no one has a size 9. I asked if she can validate my parking ticket, Marcella responded "no you need to buy something." So this whole time I was at the store and she could have helped me form the beginning and she was not helping anyone else, I still had to pay for validation. Marcella did not want to accommodate since she obviously seemed unhappy and had a bad attitude. I love Pasadena and I will never shop at the DSW store again. I will shop online and never go into the store. I believe the employee name was spelled Marcela or Marcella.
The store policy for returns frustrated me. First of all my orders from my store purchase wasn't in my list of orders. But the return policy, I returned my shoes, well tried to return my shoes we started it, then came the question of if I had the physical card with me I told the cashier that I did not have the card because it was lost. I've never had an issue normally it was always put back on the card I used to purchase. I'm in the process of getting a new card, even when I get my new card it still will not be the same card number so I cannot do my return regardless that's a problem I have.
I was so frustrated with my last visit to your fort Myers store.
I bought a pair of shoes and the lady checking me out and she huffed and puffed about just about being off work, she quickly scanned my shoes and said couldn't figure out the coupon and then said I hope that works out for you" I had to return the shoes so I could use the coupon. I stood in line and waited and waited and I had to ask to call the manager up. No response. I went and found the manager and asked her to come help us five customers.
The Shopping Bag is a total shitshow, and the Cyber CEO should be fired.
The Cyber Monday states 35% off the website, but when 20 odd shoes were added on it only came to 15%.
Apparently IF you hover over, somewhere over, the 35% promo an invisible i becomes visible and 50 odd names in VERY SMALL lettering appears.
With 20 0dd shoes it was better to abandon the whole list then go back and individually delete and add them on to see which ones qualified.
So not only did the shopping list not display which ones received or did not receive the discount, when you try to open a new tab from the shopping cart - if you want to attempt to try and figure the cost out, it doesn't allow it.
They could not make it more insidious, nor more difficult.
Shame, I had my entire family hooked on DSW and they wait for me to remind them to shop.
After the complete waste of time, well adieu.
I was in a dsw store heading towards Orlando about 1 week ago ( across from the ranger outlets, on 95). The store had a sign that the unvaccinated need to wear masks in order to curb the spread of Covid. If your store is going to spread "science" then keep up with it! Go to the cdc website and read. They finally figured out that vaccinated or not, you will get Covid. They state that the guidance is the same for vaccinated or not!
Btw, I hope you are making your employees take booster shots for polo and small pockets! I will not be shopping at your stores again.
Call your local store before taking coupon to see if the brand you are interested in qualifies. I got to the check out with a pair of Brooks sneakers and guess what, that brand does not qualify for the coupon. Same thing happened to the shopper in front of me. The clerk showed me the list of brands that don't qualify for the coupon. Must have been 50. This is called "bait and switch". Such BS. They lost me as a customer.
I recently moved to another city in Florida and went into the DSW website and changed my personal mailing address and phone number and saved the information. Then I decided not to order. The next day I went back into DSW website and chose 3 pairs of sandals in my difficult size 9.5 wide. Most websites retain the customers information when it has been updated but not DSW website. Unbeknown to me I placed my order. Several days later I received an email saying my shoes were ready for pickup at the store in the city 5 hours away where I used to live. DSW website does not hold information updates that customers input. I am highly pissed with your customer service ppl as they did not comprehend what I was saying to them. They kept saying I chose the wrong store. Anyway please have your IT ppl fix the bugs in your website so that it will save information your customers input and hopefully no one else will have to go thru this. Your supervisor Jennifer is a waste of time as she lies to customers just to get them off the phone and move on. She lied to me and I lost a pair of shoes because of her incompetence. There is something to be said for not outsourcing jobs. workers instead.
Let me start by stating I HAVE LOVED shopping at DSW for years here in Phoenix. From what I have read from other customers who also stated DSW was a favorite of theirs as well UNTIL we ALL came to the.disappointing moment of being shown DSW didn't care about their paying customer since they showed it to be much easier to loose their regardless of the no effort made or even trying to attempt at keeping saving or how about just doing what was right for any customer as most company's are sure caring to do especially in these times of so many retailers having to close their doors and soon DSW will be following the suit. I tried to do a return and it was only a week and a half after the purchase date & as hard to believe as it is, when I went to take the shoes back to the store the ink has completely disappeared from the receipt paper, and is just as blank and white not a trace of even a little bit of anything left to read from this receipt. Of course I'm not a rewards member due to not wanting the advertisements or emails stacked up and again that shouldn't be a penalty against u whenever any customer needs or wants to return their purchase and for whatever the reason if any at all or just because. And also it just so happened I payed cash this time instead of using my card which the purchase was almost $200. Well the manager was called and promptly came to the register just to not handle the situation as a manager should have, but insinuating me as a liar because "she has never seen ink disappear off a receipt and not to mention the customers behind me in line hearing her and giving me a feeling that wasn't good at all on top of the embarrassment she had already had me feeling and insulting me. She proceeded to respond only with how there was nothing she could do for me without the printed receipt and laughed while stating especially give me cash back. She would give store credit but that was all I was gonna get and only if the 2 pairs were something that were still being sold in the store, which she did have in front of her and even looked at and being the manager you would think she might to know the shoes that are in her store being that her hours consist of being on the out on the floor stocking and pricing the shoes. I asked wasn't their a way to look up my purchase like other retailers are able to do through the logs or computer? There is no way to do that and that would take hours to complete a search like that, even though it's due to the faulty receipt paper they use to print on and from what I've been reading it's a common practice of DSW NOT WANTING TO GIVE CUSTOMERS THEIR MONEY BACK WHEN THE TIME COMES FOR HONORING THEIR RETURN POLICY TO THEIR CUSTOMERS.As.long as the ink will disappear of the receipt paper whenever it's a high heat wave temp state like Phoenix and the receipt is.exposed for any length of time well no better way to get out of having to not honor the return policy when their is no ink to show what was payed and non helping managers that will help the customer by calling to maybe get an audit because it's easier to simply just tell me their is nothing she can do and more like it's what she doesn't want to do as it will affect her store commission and bonus which will be zero soon enough when the store closes due to what she doesn't want to do that she signed on to.do.in her job description as a manager in customer service! Not to mention showing another employee the same poorly attitude of what customer service isn't!! Their doors will close soon and they need to know maybe should have been more concerned with taking action in correcting the disappointments stated by your many paying customers that are and were the reason for even a day of your success because it's going to be the reason also for the failed success!
I am a weekly shopper at DSW, but no more. I bought a Coach bag a couple of weeks ago, using the rewards points I had accumulated. It was too small, so I returned it last week. They gave me $2.72 back and said the rewards I earned to buy it would be returned to my account. I've heard this one before and was right to be worried. Yet again, they did not return my $70-plus dollars to my account. I called and emailed customer service repeatedly, I called the store where I returned the purse, I emailed customer service all my receipts again and again, and generally spent my afternoon on this. It gets worse, since they have my charge card on file, they actually went ahead and charged me for something I already bought. My once or twice visits to DSW are done and I'm now out about $100. This has happened before and they told me out of "courtesy" they would restore my points. Is it a courtesy to refund a customer the refund she is due? I've had it. :(
For what it's worth, I've got a couple of friends that have worked at DSW and have shared with me how horribly the company and customers have treated them. I can't understand how anyone would want to work there with that environment. And, retail customers have got to learn to treat store employees with respect. Stop demanding unreasonable things, like returning well worn shoes and insisting on further discounts. Customers, wear masks. Don't be ignorant and trashy.
Hi Dsw Sucks I Had A Employee Call Me Stupid About 2 Weeks Ago And She Is Still There And The Manager What Do Nothing And The Assistance Manager Either That Tells U That They Are Qualified For There Jobs Get Somebody Else.i Dont Work There No More Thank God To Much Drama And They Can't Get There stuff Together.
This is the worst experience I have had with DSW. I am so disappointed in you all. I had 4 pair of shoes shipped to the store in Memphis, Tn. I only received one pair and no one else can tell me where my other 3 pair are at. This is crazy and unacceptable. No one is trying to apologize or any thing. It is 8/10/20 and I still have not received my other 3 pair of shoes that I have paid for. I am pissed.
I was shocked when I first saw your recent media ad, in which three DSW employees are gathered in the store talking, and as each one speaks they pull down their masks. This is a very dangerous message to send. For masks to be effective in stopping the spread of Covid 19 masks have to be worn covering the mouth and nose to stop the spread of droplets when speaking, and to stop the spread of infection. This ad is irresponsible and should be pulled immediately. You are endangering others with your message. You owe the public an apology and a statement advising how to maintain safety wearing masks in your stores during this pandemic. Both by employees and shoppers.
I can not believe your latest television commercials. Why would you think promoting removing your mask to speak is a good idea? Not in one commercial but two. I am shocked you believe you have no responsibility to protect your employees or customers. There are 10 billion ways to communicate your expertise and selection of sneakers and your birthday club. These commercials show complete and utter lack of concern for people's health. Not only will I not buy anything from DSW I will ask everyone I can reach to not support such an irresponsible company.
Oh my goodness! I just saw your add that had several young actors wearing masks. Initially kudos! But then shame on you for allowing this add to run. Each time the actors spoke they took down their masks! Are u kidding me?!!! This is either ignorance by your companies marketing professionals or you are attempting to make a subliminal "anti masking " , "anti science" message to a targeted audience, but either way your company is acting irresponsibly in airing this add. I really can't say what your motive might be but take it down. Your companies website shows people wearing masks as well as a picture of a female with one hanging on her ear. Your statements are about social distancing but not a word about masking. Hmmm. My business is going elsewhere. You may not care as I'm only one customer but obviously I care. Follow responsible leaders please. Your employees and customers deserve better.
Returned calvin klein shoes (too big) to your whse with receipt for $ 37.70 credit. Instore purchase was from 900 miles away, so you sent fedex mailer. Fedex supplied signed proof by you of delivery on 3/13. This has been a tedious process with no resolution. I further sent you a letter on 6/5 to: cust. retns, 4314 E 5th Ave., Columbus with NO RESPONSE. YOU HAVE MY SHOES and I DESERVE THE REFUND! I first contacted DSW on 2/18 after surgery recovery & this has been going on too long--many emails showing no understanding or acknowledgement that you have them and owe me. Presently on hold again with your 866 line. She said issue is stuck with your AUDIT DEPT. I am a CPA & willing to go the 9 yards to get my $$ back. CAN YOU HELP FOR REAL?? It's item #191712486203-50%-$5 coupon plus sales tax of 2.71=$ 37.70
On June 11,2020 I had to call the corporate office for help on an order that I had placed in the store, the merchandise sat in the store for three months. I spoke to a supervisor about my complaint which fell on deaf ears. When I spoke to Mrs. Elisa in corporate she helped me right away. As a VIP shoe lover she has restored my confidence in DSW. Thank You again.
I ordered a B1G1 deal. One of the pairs was the wrong size( men's instead of women's). I just want to mail back my shoes I received for the correct size. I will even pay shipping. This pair is of no use to me and nobody will help me but to offer a 44% discount. With this service why would I order more? Also the store wouldn't help because it was an online order
I placed an order April 9th, sent an email to customer service just to be sure the billing address and mailing address were correct as this order was a gift and that was stated in the mail.. I received an answer right away confirming everything was correct. The order was delivered April 14, excellent delivery time considering all that's good on. The product was exactly what I ordered in great condition the only issue is that the receipt was delivered with the gift, also a red clearance sticker on the bottom of the slippers and the box with a lower price. I sent an email to customer service with a picture of the red clearance sticker on the box and slippers and a copy of the receipt with no response. When I made the purchase I received an email right away. This whole thing was so embarrassing. I would really appreciate a solution asap
I purchased sneakers online last week at regular price and used discount code, now less than a week later before shoes even delivered, the regular price decreased $20. I asked customer service if I can get price difference since sites hadn't even arrived. The size I need was no longer available to re-order at sale price. She told me to return shoes. The stores are closed, how can I return shoes once they arrive to store and buy another pair online when my size is available? All she would say is sorry. I asked could I at least get a coupon code for future use when shoes become available again in my size. She wouldn't give me any assistance. I've been a customer for several years and very disappointed with your customer service. I will not return
I am concerned about the store allowing employees to deliver shoes to customers curbside without mask and gloves. This is putting the employee, the employees family and customers in danger. The Public Health Department closed all nonessential stores Monday March 23rd. Why is DSW still operating putting the public in danger?
I placed an order last night, about 9 hours ago. I learned this morning that the item had already been ordered by another in our family, so I immediately called DSW to cancel the item. I was told by your customer service representative that she could not cancel the order. I told her that I simply could not use the product, and I would be forced to have my bank refuse payment on the item and/or refuse the item when it arrives. I thought it would be most beneficial for all by calling immediately so that it would save DSW the cost of shipping. She again refused to help me. I then asked to speak to a manager. She put me on hold, but never connected me with the manager, however, and came back and told me that she could put the request in but couldn't guarantee that it wouldn't ship anyway. I asked her to send me an e-mail confirming that information. SHE PROMPTLY HUNG UP ON ME, and then the DSW system would no longer answer my calls. This was an extremely rude experience, and unfortunately for DSW, this was my first and LAST shopping trip with DSW. I will NOT patronize a company that treats their customers so poorly. I ask that you please cancel this order to save us all the hassle of the return and cost of shipping on your part.
Thank you for your fabulous decision to not join the insane Thanksgiving Day/ Midnight of Black Friday insanity. I love that you are putting your employees first and allowing them to spend Thanksgiving Day with their families. My estimation of your company has skyrocketed because of it.
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