I'm staying at the Days Inn in FarmVille Virginia. The photos of this property on hotels.com lead you to believe that there is a beautiful pool for my children and I to enjoy. The pool actually is filled with foul brownish colored water and construction debris. I know that this is a franchise but corporate should address this fraud as this type of deception could have an adverse effect on your brand.
This is to inform you about the problems we found when staying at Days Inn in Jonesville, NC. When we entered our room we found that the refrigerator didn't work and the door knob on the bathroom was broke and you couldn't shut the door. We expected more from a Days Inn then to find broken equipment in our room. I don't feel like we got what we paid for at this Days Inn.
This is a horrible place to stay and the customer service sucks! Stayed at the hotel in Windsor. They had roaches. I spoke with Bo and he was to refund my stay because we were leaving. I also showed him the bug for proof. Instead of refunding me, he charged me again! I called the hotel, and I was told they have no idea when they were going to have a manager. I called customer service and she advised it may take a week for someone to call me. Not only is this a horrible practice, I am also going to file a complaint with the BBB. Unethical is all I can say about this company.
Stayed at the days inn in grand Junction co a few months ago and it was the most horrible experience ever. The first time I continuously had to get my key to my room reprogrammed. The second time after checking in and going to my room they had to change my room 4 times due to it being completely discussing with hair in the bath tub through out the room and dirt everywhere spills in the fridge. Then they checked me into a room that was already occupied by another person. The general manager Melissa came out of her off completely intoxicated throughing the f bomb like it was no big deal. Then the last time I stayed there yet again another completely disgusting room. I went to the office and told them the condition in the room just to be told there was nothing they could do for me cause they switched me up rooms multiple times the night prior then offered me cleaning supplies so I can clean it myself. I went bought cleaning supplies of my own deeped cleaned the room. Wasnt offered a refund or anything for the stay... Now I went to check into a hotel just to discover they put me on the do not rent list. Wtf .. they are ridiculous... Poor management all together and the cleanliness is horrible along with the customer service there...
Stayed at the Days Inn of Ozark AL by Windham on Oct 7th. Upon arrival,we found that they accused us of booking two rooms. My wife and I were the only ones staying for a single night. The sheets were stained, the shower handle fell off when we tried showering, the hair dryer didn't function, not enough towels for us,no Kleenex,one already used roll of toilet tissue ,and finally the breakfast was the worst of any place we've ever stayed at. If I were Days Inn, I would be ashamed of my corporate image after witnessing a place like this.
My family had booked 2 rooms at the 24 Big Boom road in Queensbury NY (upstate).
Like most other comments, it was disgusting. The room was not cleaned, hair in the bed and bathroom floor, dirty floors, Cheetos and chips on the floor.
We went to front desk to cancel due to the stated reasons. I was informed we would be credited back for the 2-rooms..
Now two months later, no credit. When calling for the manager, he is "always out" and does not return a call.
Corporate office is impossible to get ahold of (Wyndham resorts).
Better business bureau, Travelocity, and other reviews being stated in absolute disgust of this chain.
Stayed at days inn grand strand Myrtle beach and I have never been so disgusted I checked in on the 18th of august walked in my room and tried to check out . The manager said I can leave but I'll lose all my money I booked it till the 22nd . There was black mold climbing the walls and it even ate away and caused our room ceiling to collapse. We had roaches mice droppings the outlet covers were missing the smoke alarm was missing we had wires duct taped our power went out twice they tried saying it was because we used the microwave I didn't even shower while we were there because the mold and bathtub glaze were so bad . The hotel smelled like they peed all over walls I came home sick we woke up daily with headaches there is no 24 hour front desk staff the manager told us if we lock ourselves out we have to wait in car till next day no lock on pool no breakfast as stated we ended up leaving early because our ceiling fell and they still would not refund us I have contacted local news bbb consumer affairs osha this place is inhabitable and no one should be allowed to stay here I want my money back I will never ever stay in a Wyndham or days inn again because of this and days inn was always my families go to so many drug deals and prostitutes it's unbelievable someone will hear my story and I won't stop till days inn is held accountable
Reserved a room and got into it and then found a cockroach climbing up the wall so my daughter killed it and we took a picture of it and went to the front desk and the only thing she could do was put us in a different room. In the new room the bathtub was disgusting. It looked like blood or something and we had no toilet paper. Went to front desk this morning and the only reimbursement I'm getting is $20. I want reimbursed for the whole day. I had to pay for a room I didn't even stay in. DONT STAY HERE!!!
I contacted manager Mike via email on June 7th to inquire about a group rate, but I never received a reply from him. I proceeded to book my rooms online and chose the option "pay when you arrive", but my card was charged before my arrival. On July 3rd, I called the hotel (Days Inn Camarillo) and asked to speak with the manager (Mike was the manager for that evening), but he was unavailable. I left my number for him to call me back, but he did not. I called again later that evening and the front desk person (female, I didn't get her name) transferred my call to Mike. He picked up the phone and then hung up without saying anything. I called two more times and he did the same thing. I called back again and asked the front desk person why the manager was behaving so rudely and she could not explain his actions. She was polite and helped me with reservation changes. As a frequent traveller, I value customer service and hospitality. I was very disappointed by the way Mike was, I had a large group of guests that I wanted to accommodate at this hotel (7 rooms), but I decided not to because I didn't want my guests to experience Mike's rudeness. I hope Days Inn Corporate address this issue and ensure that their staff (manager) are trained to provide a better service to their customers.
Stsyed at days inn ioutdide Atlanta on the 29th of April precooked by phone we have 3 dogs so was surprised every other hotel we stayed prior were nice clean pleasant some Wyndham property's but days inn we were shocked manager gave us the "last " dog room omg every one else's complaints don't come close to how discusting the first room she gave us was grimy dirty cigarette burns in the blanket stained mattress urine stench in bathroom filthy carpet dirty walls stains in carpet I mean the mattress was ? I've never ever stayed or lived in such filth this room was their hourly rental slash long term residence room we upgrade to another room it was worse in some ways but could open the window for fresh air couldn't get our 160 dollars back could find a hotel to take 3 dogs stsyed the night but still creeped out I bought food but couldn't rat slept on top of my own blanked we gag when we think of our experience how on earth does Wyndham screw us I will forever tell whoever will listen do not stay ever at a Wyndham property!!!!!!!!!
My experience with the Days Inn at Sylvan Lake Alberta, was extremely awful...... the manager was unprofessional, by coming into my room and telling me that he really liked me and then telling me he loved me. It's to difficult for me to tell you the details at this time as I'm dealing with the trauma from the physical abuse;) that he inflicted upon me.
May 9-12, 2023 we stayed at your Days Inn located at 4400 Connecticut Ave is Washington DC. This place is by far the worst I've ever stayed in. The entire building was dirty and smelled of smoke. Our room was beyond filthy. There was a clump of long black hair stuck to the shower wall and the mirror was held together with silicone, the light switch was crooked as though a child put it together and there was some type of old orange dirt in the corner grout and the hair dryer had burn marks on it. Probably a fire hazard but I wasn't about to find out. The dark brown carpet was moldy and the even the AC vent was broken. I can't believe Wyndham would allow their name to associated with such a disaster of a hotel. I can honestly say this hotel ruined our vacation. I have pictures to back all this up so feel feel to contact me and I will provide the pictures. Needless to say I am extremely disappointed!
Well I wouldn't know where to start This was by far the most horrifying experience I ever had Not only were the Walls covered with dirt and hanmark's watermarks you need it looked obvious, Then the room itself looked very dingy The furniture was outdated and very rusty none of the Outlets work ? ? Everything seemed more like a chthen anything Not to mention our microwave is Old and worn out barely worked was louder than anything in the room even woke my kid up using it And this is not the worst the worst part is the bed sheets the very last sheet that zipped around the mattrwas covered with dirt and You're in I almost Died when I realized what I was laying in all night long I am very mortified I feel some type of way about this place and the people that work here Act like you're bothering them when you ask a question anyhow I'm going to and close some pictures here I would like to have your Feedback I must know because right now I don't know how to handle this situation and it's bothering me so bad I'm human inside literally I can't even finish the rest of my day I'm thinking about it
Days Inn Blytheville Arkansas....DO NOT STAY THERE. THEY GIVE YOUR ROOM AWAY !!! Made resv. a month ahead of time, we got there early afternoon on the date we reserved. Said they had NO rooms, told them we reserved one a month ago, they just snickered, and repeated no rooms we are full. So, driving from motel to motel for an hour and a half we got one. We are seniors in our 80's and this is the way they treat people. Never again Days Inn,
Days inn Orlando airport. I wish I could submit the videos and photos of how unsafe this room was. I traveled with my teen daughter . I was sent to a room we dropped our belongings and needed to go out. We arrived back with police escorted a few ppl from a different room ( should have been my first clue of the character of this area ) my room was dirty. The bathroom over head exhaust leaked on us using the toilet. The tum dropped all night. Couldn't use tv ( no connection) the smoke detector was pulled off the wall and put in the tv shelf broken. Worst was the safety latch on the door COMPLETELY HINE except whe swing arm. Being terrified I stayed awake all night knowing I needed to wake at 530sm for my flight. I kept an iron next to me to protect ourselves after trying to get the phone to work to call front desk I found that even by holding the cord there was still no way to call THE BUTTONS DID NOT WORK. I've reached out to the hotel but they refused to respond what can I do to rectify my issue
We spent the night at the Days Inn in Manning,SC on January 5,2023.
We have never had such a bad experience.
The bathroom floor had broken tiles sticking up and was very uneven.
There was no tv remote in the room, went to office three times and none of the ones they gave us worked, couldn't even get the tv to come on.
The furniture was in bad shape and very outdated.
The room smelled musty, but the bed at least was clean and semi comfortable.
We spoke to the manager and didn't seem real concerned.
The security latch was broken off.
If it hadn't been as late as it was, we certainly would have tried to stay somewhere else.
After checking the reviews after we checked out this morning, I guess I better check them before checking into another one of your facilities.
We weren't even asked if we wanted to move to another room,they had lots of empty rooms.
I recently stayed at Days Inn Charleston.In all my travels around the world for forty years I have never been awaken at nine am to the sound of a loud leaf blower outside my window.When I called the office to complain this was a regular occurance at 9am on Mondays and Fridays.We were in the room for a Childs recovery fro brain and spinal surgury with world wide specialist at univercity hospital of South Carolina.I find this to be a very bad business practice and personally would likea refund,an apology from the CEO and an assurance that this practice will be stopped.Otherwise I will publicize this with the hospital,the construction and line men organizatiins and many other companies and tourist industries I have connections with.
I need to speak to someone that can remove someone from their employment privilege. The lady who works Days inn Wyndham in Riverside she would not give her name just forced my reservation to cancel on purpose leaving my friend and I in the cold with no place to stay. I spoke to someone earlier today to extend my stay one more night and they were nice but this lady tonight has no business respresenting the name you guys carry. She even called me an ass____because I'm a little frustrated because I'm at work and I work in gasoline dispensers so I don't have time to be chasing down this reservation and the guy from Wyndham told me to give my friend the confirmation email that was sent to me so she could get out of the cold. We both work so this morning before check out time they were already forcing my friend out of the room. I was at work already cause if I was there it wouldn't have went down that way. I know how your company operates my company Jones Covey books us rooms with your organization all the time and I'm gonna get them to go to a different hotel from now on. I am the manager there so I have so say over this matter. Not only that my nephew works at ABC world news I'll make sure this gets to the right reporters hands. That's how pissed off I am about this. This is wrong and you know it. If you want to contact me id rather solve this before I do all that.
Mark A Lujan 951)623-8816
If I don't hear from you by tomorrow I'll know you don't care so neither will I.
The Days Inn Motel in Lacey Washington rips off Military members and Vet by "over charging" US verses what the local Civilians say they paid. I stayed a total of 4 times, a couple days each time with my friend and Service Dog in Training with me at all times. Well the last time I stayed a guy came out front, plain clothed, at around 9:30pm at night, smoking a cigarette right in front of the front entrance(not 25ft as required) and very rudely yelled out at me, "you can't park there...move your truck NOW! WOW..My friend just pulled up so I could unload our groceries, then she's about to move Sir, was my reply..He then said "I don't care what you doing, I work here(not revealing his Job title) and you can't park there. So I grabbed the raining bags and my friend pulled off and parked? So the front desk clerk stopped me and asked me why I argued with that guy, he's security here and close friends with the GM. I told her I had done nothing wrong, just unloading groceries. The next morning, this same desk clerk called my room to tell me that my room was reserved for tonight and I needed to leave? I came to front desk and she rudely told me the reservations were made before and they were booked up? So I asked for my $200 deposit and she rudely said "when housekeeping checked my room. OK, fair enough. So 15 minutes went by and still not cleared,so I asked the front desk clerk about how much longer, I got appointments at VA. She said wait a minute, went in the back office, came back and said she talked with the GM and she said there was "no way" I was getting my deposit back because of how loud I was talking? I said that can't be legal and asked to speak with the GM. She gas me a number to call, I walked out front and called to find out she gave me a "fake" number? So I called the police. Police got there, went in and talked to the desk clerk and came back outside to tell me that there wasn't anything they could do, the front desk clerk lied and told the police that I had an illegal pet in my room? The exact same front desk clerk that checked me in the first time I stayed and seen me, my friend and my SDIT on several occasions??? So this Days Inn basically "STOLE" my $200 and I want it back. I am a US MILITARY VETERAN that served my Country proud and Honorably. I didn't deserve this treatment and disrespect.
Days Inn by Wyndham cave city Ky. We booked this hotel last minute. I only chose it because I thought it was affiliated with the Wyndham hotel chain. When we checked into the hotel the lobby was very un-inviting, there was a girl sleeping on the couch in the waiting room. It was 6pm when we checked into the hotel. We were given room 119. We opened the door and I was completely disgusted with what we seen. There were holes in the walls, mold all over the furniture , in the bathroom and along the base boards of the outside walls. There was a cockroach behind the dresser. The bathroom door had feces smeared on it and the ceiling was all peeling. The linens were completely filthy, looked like they were washed in dirt. I took several photos of the room.
I went back to the lobby to request a different room or my money back. There was no one available, we waited 20 min and no one returned. We went to dinner then returned and still no one was available at the front desk, we tried calling and got a recording. We went back to the rom to wait for someone to return. We began feeling ill and just left. We had a 6 hour ride home. I called Expedia to request a refund, we were told the hotel had a non refundable policy for cancelation, I contacted Wyndham hotels and was given a complaint number and was told I would hear from someone in 48-72 hours.
2 days later I got an email from Penni Atwell the Manager from the hotel. Her response was because no one else complained about the room and they have a no refund policy for cancellation there would not be a refund. I sent her all the photos that I took, she then responded with , the room needed some minor repairs so she will send a $10 gift card to hotels.com and I would have to contact them to get the $10. This was a total insult the room was $127. I asked for a copy of there cleaning policy to help stop the spread of Covid 19 and any other diseases. Her response was she has done all she is authorized to do.
It has been 18 days and I am still waiting on a response from Wyndham hotels.
Wyndham has always been my first choice for hotels. I was disappointed in the lack of concern they have for the safety of there patrons. I will no longer use Wyndham hotels. I also should have used my better judgement and not booked at a Days inn
5425 Clarkins Dr.
Austintown, Oh 44515
General Manager: Mary Johnson
I have pictures I am sending to the inspectors of Youngstown about this hotel. Exposed Wires, no smoke alarm, shattered safety locks, dried blood on the floors, insanely dirty floors that turned my white socks dark brown within 20 minutes, a hole in the wall where the door was kicked open by someone at some time, metal protuberances sticking out from under both mattresses that would have caused open cuts had we not moved the bed linens and discovered them, rust over every available metal surface, multiple outlets that didn't work or only worked enough to cause a short/spark when plugged in, dangling wires and the necessity to UNPLUG items to be able to use a lamp. THEN... when we complained of these LEGITIMATE safety concerns and canceled our room within the hour of parking and finding food for the night we were told because we had checked in more than 15 minutes there would be no refund and we were NOT even offered another room. Also, your front desk man (John) raised his voice to my elderly mother, was disrespectful and dismissive of our safety concerns being 2 women in a room with NO LOCK. I have put the pics and my review on: Trip Advisor, Google, and Yelp. Your manager never reached out. I will be reaching out to her next. I have contacted my bank to dispute this charge.
It needs to be brought to whom it concerns about this nasty dump with your name on the sign here in Lawton by Ft.Sill. This place is pitiful. A nasty stinking dump.We booked 3 nights here for our grandsons basic training graduation and because we had two Chihuahua dogs,we were forced to take a stinking,smoking room or lose the the money we had already paid. Days Inn used to be my go to hotel but I'll never reserve another one that I can't look at first. It's not right that our money wasn't refunded after we saw the garbage dump we had to take. Ya'll should be ashamed to rip off the traveling public like this! I'm a Wyndham Rewards member too!!!
Dear: Days Inn On Baltimore Pike (WYNDHAM).
Extra, Extra Read All About It! SAVE YOUR SOUL. (SYS).
Are You Comfortable Or Afraid of The Current Status And Strain
Of The
(COVID 19 - GLOBAL PANDEMIC?)
I mean, After all, We ARE Losing A Hell of A Lot of Lives due to it... Aren't WE?
Or is it...Just An Illusion?
I think NOT...(With New Covid hospitalization cases on THE RISE, Daily... Imagine that?)
THERE IS NO CURE! Currently - The Highest Rate. Oh, Yeah! And Masks aren't gonna SAVE US either! Just in case, YOU didn't know.
It's A RAPTURE!...Could It Be Any Clearer? Did you miss THE NEWS when it was spoken into the UNIVERSE, that New York ran out of space to Bury Their Dead????
Well, how about the broadcast, in which they were STACKING DEAD BODIES on the back of FLATBED TRUCKS, in the beginning of the Pandemic with the only option left:
Filling up REFRIGERATED TRACTOR TRAILERS, once again with DEAD BODIES!
Now, that's a JOB! (Housekeeping.) He's cleaning HOUSE. GOD'S Cleaning HOUSE with COVID 19 ...Do you know the definition of PESTILENCE in The Book Of Life?
And Whose Got The Keys?: None Other Than The Creator of the UNIVERSE!
Did YOU Miss That Too? Well, I didn't. First off, they can't bury the dead who have COVID 19...In the ground. It's Against The Law! I knew studying Criminal Justice would be beneficial to the GREATER GOOD, in my future & as well as Nursing, etc, ect...
Did You Know...IT'S ON MONEY? The dollar, dollar bill, YA. (FAQ's).
It's NOT An Illusion...Nor a made up Pandemic.
Mass Cremation Is The ONLY Option...They have.
Can YOU SEE THEM? A Homeless-Mystery Shopper didn't do that...GOD DID. And He's PISSED!
Think About It. It's Written, In The HOLY BOOK OF LIFE, over 2000 years ago. And the name of Philadelphia is also in there...Which is One of 7 Churches. (Prophecy.)
Well, well... Days Inn... It's Too Late To Expect You're Paying Customers To Bank On or Reckon They're Gonna Get A Clean Room...Paid In Advance. Not too much to expect or ask for...
You Dropped The Ball. And it's My Duty as an informed CONSUMER to pick it up for you and define the word PESTILENCE. (Google It.) Do your own research as I have for many, many years.
I am the Incarnate of the PROPHET (Jonah & The Whale..That GOD sent to NINEVEH, in the Old Testament. (A Messenger of The Deity... Not Self-Assigned.) But born into it.
Everything described in the Bible is, and has been happening. Take a look around YOU, people!
There's NO Where To Hide.
This Is Not A Game. AND I repeat (THIS IS NOT A GAME!) I couldn't even find MADD TV, cause the remote wouldn't work. (BOLL.) Busting Out Loud Laughing. THE BEST REVENGE...BOYCOTT THIS PLACE. Avoid it, like the PLAGUE!
What Would YOU Rather? Be a paying customer in a CLEAN ROOM or FILTHY-NASTY one, with previous regurgitated vomit clogging the sink...It's in there...etc, etc...Spells Disgusting!
And a vile attempt to reel me in with a FREE 6 NIGHT Stay-free email...That Ain't Enough!
Where I'm from...Rooms are cleaned THOROUGHLY between customers. But NOT here, Days Inn on Baltimore Pike...WYNDHAM.
$90.00 per night, and an increased rate, for (THEM), on Week-Ends...As I am both Elderly and Disabled. As well as Homeless...But NOT for long.
I think that spells - CORRUPTION. Deep Pockets.
Then I say, STOP...Before YOU proceed ANY FURTHER! As it is my DUTY to warn YOU, in advance. Shhh, don't tell THEM I told YOU.
And take it from a PROPHET. Days Inn is DEFINITELY making a PROFIT off of us...Their paying customers. As I appeared here on the scene to {SELF ISOLATE MYSELF.}
MR.DAYS_INN, YOU, Franchise-owning MONEY MONGER! I would have thought paying customers meant more to YOU than that! Can YOU spell Audit or BOYCOTT THIS PLACE!
In-Person training is the best experience.
I'm moving on now...TO WHERE THEY KEEP THE LIGHTS ON FOR YA!
HIGH RISK ALERT - (Being Both Homeless and HIGH-RISK...I took that RISK, because I am a CARRIER! And I am very much AWARE of it. Un-Vaccinated, AND born with...RARE BLOOD, an increased risk, don't cha know? This could ONLY be viewed as: Premeditated Murder, as it wasn't because I didn't ask for a broom and disinfectant, (BYOB.)...So, I did, I bought MY OWN!
Covid-19 would only be doing me a FAVOR cause Days-Inn sure didn't, cause they put me in a FILTHY ROOM, in which I had to clean, BEFORE putting my bags down....As their HOUSEKEEPING STAFF (S U C K S!)
From Wednesday Dec 30th, 2021 to Jan 4th, 2022, I stayed there, simply because I am A Paid Mystery Shopper, for the GREATER GOOD. The Dead Speak! Not only am I a Prophet but also a Psychic. A snoop all in COMPANY business, PAID employee and I do my job well.
(Emmett Till) - This Is For You & ALL My Ancestors...Controversy?...Am I Black or White?
One can't tell by the color of MY SKIN.
That'll Do It! Say what? PAYING CUSTOMERS, PROCEED AT THE RISK OF YOUR LIVES! Run, don't walk!
I checked in to the Douglasville,Ga Days Inn on Thursday Sep 15 2021. The trip has been business related. The company I work with is Spar inc. I have already made a complaint with the company I work for about the accommodations. At check in we were ask to pay a pet deposit. Which we did with no problems. Half way through my business trip. I come back to my room which I was locked out of. We go to the office thinking it was the key. At which time we are told pay them 100 dollars right then or we would not be allowed back in our room. A room which was paid for at check in by the company. Because of a pet deposit which was paid.
I paid another deposit to be allowed back in to my room.
The front desk employee is very rude to both me and my partner with other guest in the office. Does not return my change. The hotel housekeeping staff let's themselves in to rooms that are clearly marked do not disturb.The rooms have bugs as well. I have never been treated so poorly or out right robbed by hotel that I paid to stay in. I dont mind paying a deposit for my pet. What I mind is being treated as though I lied an was hiding her. I walked her daily around the hotel. Checked in with her. And told staff she was here.
Good morning, this was one of the worst INN booking ever!! with price line and with this INN. it was BAD from the start. I was traveling with my 6-, and 7-years old daughters. we arrived at the INN at 2:24 am tried hungry and just wanted to rest because we were going to the water park for the weekend, only to find out the INN would not honor my reservation every with my confirmation number. I called Priceline customer service to no avail. My girls and I had to sleep in the car all morning was told by price line customer service the only available hotel was the Red roof Inn and they could not give me a price. My girls and I could not check in the hotel untiI, 3 pm on Saturday. This is unacceptable at the least. Customer service canceled my confirmation since i could not use it. against my better judgement I use Priceline again and booked a room for Saturday. we checked into room 109 finally, we got into the room and use the restroom only to find out the toilet was broken and once we flushed water was everywhere. that and someone else hair was all over the bed. we had to wait another two hours for them to find us another room. We moved to room 110 which, was on the other side of the building. that room had roaches and bugs at that time my girls and I was too tried and we just shared space with the roaches and bug. Our Saturday was shot we couldn't do anything. Saturday Night was the worst if you can believe that because they are not use to anything crawling in the bed or on the tv or the table or in the restroom, so you can imagine how this was for them. Now they are afraid to go to any Hotels or INN's. The hotel staff acted surprise because of my complaint at this point i have had enough of the craziness. we left the INN before checkout because they were scared of the roaches. we made it to the waterpark and stayed for 45 minutes only to be told due to lighting we they are closing the park. So what started out a daddy daughter weekend turned into a nightmare. So, this is what happen to us. I have been with Priceline for years now. so what is Days INN going to do for me. This was in Valdosta Ga the date was augusta 27-28
Was literally harassed by a manager, she came up and accused us of saying we called the place a crack house and her a crack head when we only seen her once. That was at check in. When we checked in at the hotel she was passed out in the chair. We were trying to wake her up but we couldn't until we finally went back and woke her. The room next to us smells like weed and the hotel itself has a strong musk smell. Worst experience of my life
My parents and I stayed in the Days Inn Hotel in Sikeston, Mo on June 1, 2021. We asked to see a room before booking it due to my parent's disabilities. The gentleman at the front desk said to wait there and he would be right back.
When my father and I looked at the room, it smelled okay, like someone had just sprayed room freshener.
We went back to the front desk and paid for the room. We returned to the room with our luggage.
We left and went to dinner. When we returned, it was little bit musty. I put some drinks in the fridge located in the little room/closet in the room. We all went to bed.
When woke up, the smell wasthe smell was unbearable. It was coming from that closet.
My mother started vomiting. I got extremely nauseous and started gagging.
It smelled like something had died and was rotting. Whatever kind of dog it was, was locked in that little room long enough for the smell to permeate the walls and carpet.
We tried to hurry and take showers to get out of there as soon as possible. I let the water run for 10 to 15 minutes. It never got hot. So we just got dressed and left the room.
As I checked us out, I explained the situation to Melissa at the front desk. Let me first say, that she is the one good thing in an otherwise horrible experience at this hotel.
Melissa asked me to write to you.
I believe that the gentleman in charge of the front desk at the time we came in, sprayed enough room freshener to mask the smell to get us to take the room. This, to me, is unacceptable and should be investigsted.
I believe my parents should be refunded the entire stay.
. This Days Inn in Lancaster PA Dutch Country is the most DISGUSTING hotel I have ever walked into. The hallway leading to the room had a stench that was stomach turning. The room was unsanitary and caused me to have an asthma attack due to the overwhelming smell of smoke. The beds had 7 stains on both the sheets and Duve cover and there were pubic hair in both beds. I tried to cancel my reservation and have called 5x and went back in person 2x and I am being given the runaround by both the local hotel and Wyndham corporate is telling me they will get back to me in 7-10 days. This hotel is unsafe to stay in, had trash an discarded clothing in the parking lot as well as a non working bathroom in the lobby. Don't waste you money or jeopardize your families health by staying here
We stayed at Days Inn Willoughby in Willoughby, Ohio this place was the worst hotel that I have ever stayed in. The sheets were dirty and smelled like smoke. The floor had garbage on it and was lumpy and sticky. The mirror has never been cleaned. If I get lice or bed bugs from staying there I will definitely let you know about it. Because of this bad experience with Days Inn I will never stay at another one again.
Days Inn in Myrtle Beach South 3650 Waccamaw Blvd South Carolina 29579 is the WORST hotel I've ever stayed at. The costumer service is extremely rude, I've been calling for three days to speak to a manager, calling evening and mornings and no manager is ever on site to call me back or speak to. All the other hotel workers tell me they can't help me, my account was charged $203.87 THREE times after we checked out. On top of paying $588 for our two night stay! The employees are extremely rude when I call and can't offer me any help on my account or refund. The hotel was dirty and not up to date. A complete SCAM! I will never stay at a Days INN ever again. This place should be shut down
Lastnight I went to the Days Inn with my two kids got to the room and I asked for a non smoking room upon entering it was BERY SMELLY and the room seem like no one had put real effort to clean the room I called the front office to let the front desk know and see if someone could come to check the room out being that my kids where staying with me I didn't want them to sleep like that when I was called the front office from the room and explained the "MANAGER " said he didn't have time for " my sh*t" and stated I can stay in there for one night with my kids and the next day he would give me another room I was OK with that I just wanted him to send someone from maintenance to come see why the room smelled so bad upon me saying that he HUNG UP ON ME ... so I walked to the front with my kids and then asked why would he do that ? Hang up I just wanted to make sure he could send someone to atleast help for the night he got really upset and told me he was "Tired of my bullsh*t and that I could leave me and my kids and return the room key I was asking him could I still stay because I didn't ever say I wanted to leave but if he wanted me to leave I would but I would like to have my money back to get another room he stated he couldn't give me the money but could give me a clearance letter to try and get my money back from the 3rd party website where I booked through but said I needed to give him back the key first so upon being in the office he seemed really agitated and was cussing me out with my kids there in the car watching the whole thing so while waiting for the letter he was still cussing and yelling and I was getting a little frustrated too bevy he was supposed to be a "Manager " and was treating me that way for no reason at all I was trying to give him respect from the beginning but in the midst of it all he said he had changed his mind and he won't be giving me a letter at that point I was telling him he has a boss to and I will figure out how to reach out to them for his disrespect.... This man comes from behind the counter and starts yelling in my face he pushed me down my shoes came off he basically pushed me through the whole lobby when my shoe came off I tried to pick it up and he tried to kick it and kicked me in my arm I recorded most of it even him coming at me when the police got there he took over 30 minutes just to get the password to view the camera and then only says the only footage he can pull is me and they can't see him because of how the camera was but I have a WHOLE VIDEO of it all from the DaysInn Ocala Wyndham I never expected or experienced anything like this in my life and I'm really hurt this was my first and last time trying to book with you guys and if I can please get the video to someone that can help I would really appreciate it
Lastnight I went to the Days Inn with my two kids got to the room and I asked for a non smoking room upon entering it was BERY SMELLY and the room seem like no one had put real effort to clean the room I called the front office to let the front desk know and see if someone could come to check the room out being that my kids where staying with me I didn't want them to sleep like that when I was called the front office from the room and explained the "MANAGER " said he didn't have time for " my sh*t" and stated I can stay in there for one night with my kids and the next day he would give me another room I was OK with that I just wanted him to send someone from maintenance to come see why the room smelled so bad upon me saying that he HUNG UP ON ME ... so I walked to the front with my kids and then asked why would he do that ? Hang up I just wanted to make sure he could send someone to atleast help for the night he got really upset and told me he was "Tired of my bullsh*t and that I could leave me and my kids and return the room key I was asking him could I still stay because I didn't ever say I wanted to leave but if he wanted me to leave I would but I would like to have my money back to get another room he stated he couldn't give me the money but could give me a clearance letter to try and get my money back from the 3rd party website where I booked through but said I needed to give him back the key first so upon being in the office he seemed really agitated and was cussing me out with my kids there in the car watching the whole thing so while waiting for the letter he was still cussing and yelling and I was getting a little frustrated too bevy he was supposed to be a "Manager " and was treating me that way for no reason at all I was trying to give him respect from the beginning but in the midst of it all he said he had changed his mind and he won't be giving me a letter at that point I was telling him he has a boss to and I will figure out how to reach out to them for his disrespect.... This man comes from behind the counter and starts yelling in my face he pushed me down my shoes came off he basically pushed me through the whole lobby when my shoe came off I tried to pick it up and he tried to kick it and kicked me in my arm I recorded most of it even him coming at me when the police got there he took over 30 minutes just to get the password to view the camera and then only says the only footage he can pull is me and they can't see him because of how the camera was but I have a WHOLE VIDEO of it all from the DaysInn Ocala Wyndham I never expected or experienced anything like this in my life and I'm really hurt this was my first and last time trying to book with you guys and if I can please get the video to someone that can help I would really appreciate it
In Albuquerque NM, this manager charged my card for a night and then proceeded to tell me that there is a 100$ deposit, and the reservation line knew that, and then acted like the guest services line when I called to complain about it. The mentality of some one like this is definitely not someone who should manage anywhere!! Yikes!!
So I visted the days inn in riverside ca off of Tyler. I Will never go back there again. I had 3 charges my regular room charge the deposit then a 20.00 fee i called them about they stated the cleaning person said that the smoke detector and blow dryer was taken off the wall. I didnt remove anything from the wall wasnt in the room to long. I spoke with the manager there she didn't seem to really care when she stated not sure if i want to continue with this since the cleaning people will still say the samething. I asked her so i will still be out of 20.00 she said yes so know customer service skills at all to just say we will refund it. I think its crazy i can get charged for something i didnt do. But deff not go back
I am going to look into sueing Days Inn in Hickory, NC Off hwy 321 for discriminating against smokers. I am a nin smoker, my husband and I have stayed in the non-smoking rooms which are excellent. New mattresses, new T.V.'s, carpet, coffee makers, irons, hair dryers, very nice clean rooms that are took care of and maintenanced. Our son is 20 and he smokes. First time getting a room decided to get an extra night for his father and I sense it was our anniversary, For us to have a night out of the house with amenities we dont get everyday. Very thoughtful of him, we thought til we stayed in the smoking room. Everything is so different. The bedding is out dated and all the furniture. No remote to the T.V. No coffee pot at all. An Ironing board but no iron. No hair dryer I mean theres a place on the wall were it once was but completely gone. I have pictures to prove the conditions are completely differant for smoking and non smoking. And the price is outrageous. To charge that amount for such a terrible that has non of the amenities that is advertised for all rooms and non-smoking actually has. To discriminate against anyone just because they smoke is against the law especially when you have smoking room and you don't advertise that they are so disgusting compared to non-smoking rooms all in the same hotal. Surly i can get a lawyer. I'll be in touch and let you know. 4/6/2021
My husband and I spent 1 night at Days Inn in Shallotte NC 3/23/21 left on the 3/24/21 We were on the 1st floor so for 3 hrs we had to listen people above us jumping & who knows what else. Didn't have hot water in the shower, the outside of the fridge was filthy, the furniture looked like maybe from the 80's, burn marks, drawers that was hard to open, poor excuse of breakfast, filthy windows, dust all over the pic frame. When I rinsed the tub out black stuff went down the drain. The 1 bed made noise everytime I would turn over. This place might look very inviting on the outside. Then we u see the room...DEFINITELY NEEDS AN UPDATE. WE HAVE ALWAYS STAYED WITH DAYS INN, WAS THROUGHLY DISGUSTED THIS TRIP.
We pulled in and the staff came out to the parking lot where we was unloading cars off our trailers before we come in and get a room and they told us they didnt want our business and called the cops on us before we could pack up and leave scared our child rude unprofessional and unfriendly yall should be ashamed to have people like this work for you and was told its was because us white people was not allowed there
Hey I was at the Days Inn I went to front back Kyle already had a reservation I paid your do your reservation line came here you send me to the ATM till they come back with $50 make another reservation the operator told me that a guy named will was using it explain to him he gave me a piece of paper but didn't want to keep the numbers on there and then now he doesn't want to allow me to check in I don't know how I would like this matter resolved because he's clearly allowing other people to use my information
I can kimberly atencio and my daughter Daisy stayed at one of your days in and Las Cruces New Mexico and we had paid for three nights at your motel one of your employees by the name of Karina olivas had came to my room and kicking and banging on our door and cussing at us using profanity and had told us to get the f out and that if we did not get the f out that we would have did she would have to call the cops then when she had asked us to get out she'd also sprayed my boyfriend who was not paid to stay there who had just came to visit me she had sprayed him with a can of Mace we had spoken to the Las Cruces Police department and they had asked my boyfriend if he wanted to press charges and we had said yes I would really like this matter taking care of and my daughter is extremely disabled and she put my daughter out on the streets this young lady does not need to be working for any motel ever and like I said her name is Karina olivas she's very Falmouth very rude and very unprofessional my boyfriend could have been hurt if she would have sprayed him in the face with that mace we are pursuing charges against this young lady.
My wife and I stayed at the Days Inn at Fairgrounds OKC 2801 W 144 Service Road Oklahoma City, OK on August 27th, 2020. This Days Inn is situated between two other motels. First of all, we could not enter the building and this was at 5:56 p.M. not after dark. We went to a window and registered there. We have stayed at Days Inns before and expected a no frills room, but one that is neat and clean and all of the facilities work. The first room we entered, the bathroom sink had black guck in it. My wife went back to the register's window and asked for another room. We were provided another room several doors down from the first room. In this one, the florescent light over the sink barely came on. I tried to turn the tubes to get them to fully come on. That didn't work. Apparently, both tubes needed replacement. There weren't enough outlets for the microwave, the refrigerator, and the TV. So you had to chose; did you want to watch TV, microwave a meal, or keep your drinks cool. Never mind that you might want to recharge in your cell phone, or use your computer. The two lights on the side of the bed didn't work and a little investigation revealed that they were plugged into an outlet with no face plate behind the bed headboard. The bedspread had a cigarette burn it. And the soap in the bathroom was wafer thin. Also, there was no breakfast offered. There was not even a coffee pot in the room. The corporate management ought to drop this motel from your francise.
Where do I begin on this experience at days inn & suites( 12013 North I-35 service road.. NE 122 st. & exit 137)Oklahoma city, OK 73131. I have never felt so aggravated and worried when staying at a hotel. we are from Texas on a road trip. Extremely tired from driving and decided to stop at this hotel around 11:30pm.It was clean inside which was a plus. My husband and I stepped outside at 1:30Am to unload our bags while our 2 kids slept. Quickly turned around and realized we left the van keys in the room.Little did we know that using our room key card wouldn't work. We tried more than several times. We went to the office and the night staff gave us another key card to try. That card didn't work either and no lights on the magnet reader. I wouldn't be as worried if my 2 young kids weren't sleep and locked in the room by themselves. She tried the maid access key, the main hotel key and no luck. She told us to try and wake up our kids to unlock the door because the deadbolt was probably on. The deadbolt inside the room was not on ,the battery on the magnet reader died .We banged on the door and window trying to wake them . Of course our kids are knocked out sleep( Long road trip and it's 2:something AM at this point) she offered another room for us to sleep in without our kids which are 2 and 6. I declined because who leaves young kids in a hotel alone overnight . I asked her to call the room while we continue to bang on the door. She went to call and returned to say the phone doesn't work in the room 128.At this point I wanted to call the fire department to get to my kids. I kept asking how can I get to my kids. She then made a call to the owner which was 20 minutes away. He come our direction where we were standing/ waiting to get let in. He was rude and made us feel like it was our fault the magnet reader wasn't working. He tried a key which I believe was a different key then previously tried by his own staff. He got the door opened with a main key but not the card. He told us to stay in the room and only one person out at a time. Seriously?!?! That's not what we paid for. We were never given our keys back due to the hotel door malfunction . When checking out came AMY offered $15 off the room. I wasn't satisfied at all. My kids were locked in a hotel room for almost 2 hours and the phone wasn't working and 15 off is the best offer. Eventually she went 20 to 25 dollars off for the room. Still unhappy with the hotel not caring about the safety of the occupants. I asked AMY for the corporate number and she told me if I call corporate she was taking her discount back. Wow, really very professional. We paid what was needed for our two rooms and left. I wrote this long review for others who decide to stay with kids. Be prepared for your kids to be locked inside alone if you step outside with the hotel key in hand. The best they give for your fear and safety is 25 %off for their malfunctioning door and non working phone. What's so hard to comp the room for the HUGE inconvenience. You guys offered up another room which doesn't make sense when all our stuff and kids were inside the other room.We had two rooms 124 and 128. The other one was fine and I understand full price for that. Very disappointed and will never stay here again. I will definitely write plenty of reviews on different platforms to inform what type of nightmare this place was.
I am not sure how your Company works but your corporate name is being disgraced in Ocala FL. This is located on Hwy 27 & I75. There are people hanging out in the hallways selling drugs and just hanging out ALL OVER. This is a terrible place. I have always liked Days Inn but I am very disappointed at this hotel.
I am very unsatisfied about my stay. I book a hot tub suite and when I checked in there was an old Subway sandwich in the fridge with mold on it. The front desk switched me rooms and the second room was even worse. Before I even turned the light on I seen two large spiders! The hot tub was dirty (I asked for motels bathroom cleaner and cleaned it myself) the fire detector was detached/cut from the ceiling, phone didn't work, stains on sheets and the list could go on and on. I want full or partial refund
I booked a room at the days inn in Springfield, mo , through a website called findhotel.net. Upon arrival at the Days Inn,the desk clerk asked me to call the reservation place and have them transfer my funds to the hotel..which seemed odd to me, as that is usually the hotels responsibility. I did call and give my phone to the desk clerk so she could talk to findroom.net. once done, she told me there was a $100.00 deposit, cash only. So I drove to the nearest ATM to get the cash. When I left the office, I noticed a blonde lady walking up to cars in the lot and acting suspicious...and upon arrival she was also in the lot, still wandering around. I went into the office to pay my deposit and get my room key, and a man asked the desk clerk if I was "her", to which she replied "yes". At that moment, he told me to leave the property or I'd be arrested! He also accused me of being a drug dealer and selling drugs on his property. I explained that I'd come in, called the reservation company for them, and went to the ATM to get deposit. I'd never even left my vehicle except to go into lobby. He insisted I leave and refused to give me a room. I got in my car and found a officer who told me they could refuse service to anyone and to find another hotel, which I did.
However, I do feel they committed slander and defamed my character and on top of that...took the $61.25 for that night and will not refund my money. So I paid for a service I never received. Out of state disability money I'd just received.
I've talked to police and intend to talk to an attorney since I was clearly defamed and robbed! I do not understand how they can not only slander me but also keep my reservation money.
This is robbery.
I would like to write about the Days Inn in Bridgeport WV,
I've stay at many hotels all over the US and I have to say this hotel is one of the best places I've ever stayed. My husband and I travel for work we stayed at this hotel over a total period of 4 months and I have to say the staff here goes above and beyond for us. They have the greatest manager in Housekeeping (Victoria) sweetest women always goes the distance to help with anything with the greatest attitude. Also the Front Desk Manager (Jerry) is very accommodating, and has helped me many times with bookings also going above and beyond for us with the best attitude.
I would like to say Ron at the front desk is pleasant very helpful as well. The following people I mentioned are the ones that deserve recognition all hotels should have a staff this amazing.
Dear Sir/Madam: I've stayed @ Days Inn in the past. The Lodging and Service has never been substandard. The following was observed/demonstrated:
1. Reception Desk phone wasn't answered/provided a voicemail bet 11 to 12 am.
2. Dead bold lock required several attempts to close completely.
3. No Dial tone, phone didn't work, unable to reach reception desk.
4. Clock face broken, didn't work.
5. White bed cover stained, appeared to be dried blood.
6. Dirty, burnt coffee pot bottom, unable to use.
7. Vinyl swivel chair dirty, unable to use.
9. One of two hangers broken, unable to hand clothes.
10. Tub, toilet, sink appeared 10+ years old, but functional.
11. Only ice maker in first floor hallway, sat in pool of water, and area smelled.
I requested assistance from Desk Clerk for washcloths, hangers; was told maintenance will help, and did not. I did not request another room, since curtains were open for other rooms. Other rooms appeared to be in the same shape.
A full refund - $55.07 for this Sub Standard Lodging and Poor Service is requested. DAYS INN - 601 Orange Avenue, Roanoke, Va.
Thank you in advance for your time, and consideration.
Sincerely,
Gloria
I am dissatisfied with my accomodations.
After a week now since making my reservations with the 1-800 corporate folks, I am dissatisfied with the hotel selection. Daily, I have called to beg for housekeeping issues and have been treated rudely and argumentatively by the front desk.
Today I feel I Have been treated the same by the Corporate CS rep.
I reserved a three week stay. I asked to be relocated to another hotel within the area, and was told this could not be done without management approval of the place I am staying
Very disappointed with this service.
Good morning,
I stayed in your hotel Days Inn -Southington this past Saturday night, August 19th. My confirmation # through Booking.com was 75341985. The account . I was with three children.
I was VERY unhappy with the visit. When we tried to check in - there was no one at the front desk. A women was outside talking on her cell phone, and she FINALLY came in to check us in after a few minutes. (I was told her name was Nyla). She proceeded to stay on the cell phone the entire time while checking us in. I asked for a larger room, however she said the entire hotel was booked. I paid the additional money to have a cot brought to the room for my son.
When we got to the room, around 9:00PM, the room smelled like smoke and the walls were so thin that we heard everyone next door, including a crying baby. The outside of the refrigerator had dirty fingerprints all over it. The cot was brought and my son had to go back to the front desk FOUR TIMEs, because each component of the cot was sopping wet.
At 2:00AM - two men tried to use their key to get into our room. When they couldn't, they came back down the hall a few minute s later with Nyla who proceeded to OPEN our door in the middle of the night!! We were TERRIFED - she asked if we had reservations and I said it was SHE who checked us in a few hours before (if she wasn't on the cell phone perhaps she would have remembered).
After breakfast the next morning, our keys were deactivated when we tried to get back into the room to pack.
I was travelling with three children, but even if I was alone, I would have hoped a chain such as yours would care more about the comfort and especially SAFETY of it's visitors...
Wendy Alanko
We stayed at your hotel in Rockhill SC over the weekend and we had some very serious issues.
The first was our daughter woke up covered in bites I took her to the doctor when we returned home and they are bed bug bites all over her body. That is ridicules and UN called for.
Second the air did not work in our room it would only stay on for 2 mins then go off and you would have to mess with it to get it back on. The room stayed hot the whole time we was there I said something to the person at the desk but he wasn't too concerned. Said they would have it check how did that help us?
Third our room was on the back of the hotel I am not sure what you have going on in that hotel but I would not like my Daughter be outside without an Adult and she is 17 years old. There was people drinking all night, people in and out of the room next door all night and them standing outside our room yelling and making all kind of noises all night long.
When I first checked in, I was shown to room #214, which wasn't made up yet (4:30 PM). Then I was sent to #209, which faced a very steep incline at the road and had a lot of men working on this slope outside my window, pulling weeds and doing mulch & I was SO uncomfortable seeing this, Â
it seemed like they were looking right into my room! So- again I asked to switch rooms. Lolita told me there were absolutely none available. I told her I didn't believe her. We went back & forth like this for 15 min, with Lolita being aggravated at ME for asking for another room, . I suggested she just switch me to a room that wasn't checked into yet. She suddenly found room #202; After bringing in my luggage and my dog to this second room, I went out to dinner & went into the hotel bathroom for the first time when I came back about 10::00. To my disgust I saw the filthy bathroom. There were spills down the walls, a dirty tile floor and really filthy tile baseboards & tub, and a plastic floss stick on the floor next to the garbage can which was NOT mine! The corner of the hall where you came into my room was never vacuumed, and covered in dirt and dead bugs!! In the morning I called the front desk & asked Lolita to come look at the room...Wanda came to my room to see it.. She was visibly both disgusted and embarrassed in witnessing how dirty the room, bed & bathroom were. There was litter under the bedclothes on one bed - obviously those sheets were not changed, so I shudder to think when the sheets were last changed in that other bed I slept in ?! About 45 minutes after Wanda went back to the front desk Lolita came up with a key to Room #218, and tried to quickly leave without looking at the bathroom as I had asked her to do. I insisted she come to see for herself that I wasn't making this up & after barely/quickly looking she just said (without even looking me in the eye) "go to room #218". Once again I repacked my and my dog's things, and it took several trips for me to move from #202 to #218 and unpack again. The room itself was cleaner inside, but still a very dirty tub, tile floor and especially filthy tile baseboards. What is it with these bathrooms? Why don't they get scrubbed clean? The bathroom walls in BOTH 202 & 218 had spills down them, as if 1/2-full coffee cups were thrown towards the waste basket...but the spills were never cleaned up! I have never stayed at such a dirty place in my life and I wasted a $200 Travelocity credit to stay there, as I had already purchased tickets to two nights' events in Scranton.Â
I'm a handicapped senior, and was traveling with my dog. Having to unpack, repack and move all of my luggage AND my dog from one room to another caused me an awful lot of stress, which caused an increase in my (chronic) pain level. This was all a terrible experience for me. Â
Seriously, I think Travelocity should drop this hotel from their listing. Not only is the inside dirty, but the outside was full of high weeds growing up around the front and sides of the building - like a place that was out of business. The doors and windows are all covered in prints & spills -- doesn't anyone even check this sort of thing here? I had to come into the side door at night after coming back from the events because I have a handicap placard and need to park as close as I can to the door - and it was pitch black out there...NO lights at all, which was very scary for this elder, handicapped woman !
I have taken quite a few photos on my cell phone, if you would be interested in seeing them. The ones without the room key are room #202, and I held up the key to room #218 to show which room that was.Â
Lynn Traverse
07/25/2017
My husband stayed one night 07/24/2014-07/25/2017 at the Days Inn in Espanola, NM for work. He checked out in a rush to get to work and left his wedding ring and his bracelet on the bed. When he realized he left these items he called the hotel and they didn't find anything when they went to the room. When he told me I called the hotel and she said they found his bracelet but not the (very expensive/ still paying on) wedding ring, that was sitting inside of the bracelet when he took it off. I asked for the number to the owner, corporate, and the district manager and she told me, "I will go and personally go look and even move the mattresses to try to find it. I will also have the maid go through the vacuum bag to see if it got sucked up and will call you back. I left mine and my husbands cell number. Well here I am 3 hours later and never heard back. I tried calling to get an update and the phone just rang and rang for over 2min. I'm at work and got a customer, so I had to hang up. My husband also tried calling several times during the 3 hours trying to get an update. He got ahold of the same lady that we both talked to before and told her we wanted the information for corporate, etc... We still didn't get the numbers we asked for and she didn't seem to care and know isn't answering our calls. we got the local police involved and now are waiting to here back from them.
Checking into this hotel got my key went to the room as soon as I opened the door room 228 there was a horrible smell open the door never even walked in... from the door way you could see the bed it was broke, one side up to the height it should be the other side on the floor... but yet the bed was made. so there was an employee in this room because they took the time to make the bed but did not do anything about the bed being broke, and the let me rent this room. I went right back to the desk and said NO I will not be staying here the girl at the desk was not surprised at all when I told her about the room all she said was O really ok I will cancel your room. This was on 6/27/2017... But of course got my credit card bill today No charge for the room on 6/27/17... but there is a charge for the room on 7/6/2017 I have called twice and the manager Dennis still has not called me back regarding these charges.
My husband and I recently stayed at the Days Inn Hotel in Port Orchard, WA. Since Port Orchard is my home town, we always stay there when visiting. However, this trip/stay was different. There were dogs everywhere -large,small,leashed,unleashed. Apparently the policy is 2 dogs max per room with each weighing no more than 50lbs. No problem, we have a dog but we do kennel her as we don't travel with pets. One night, as I was walking back to my room located at the end of the hall on the first level, I was stopped cold as a dog (I'm guessing an Australian sheepdog, 40-50lbs) came out of a room, lunged at me, growling, barking, in full attack mode. It was leashed HOWEVER the owner had a hard time pulling it back. A second dog of same size came bounding out of the room unleashed and ran down the hall. Again, I have no problems with dogs BUT the dog policy if in fact this is a companywide policy needs to be looked at and changed to ONE DOG per room and leashed at all times. THERE NEEDS TO BE A SECTION OF EACH HOTEL DEDICATED TO GUESTS WITH PETS. The rest of the hotel kept pet free for guests without pets. WE DO NOT NEED TO BE WORRYING ABOUT BEING INJURED BY SOMEONE'S DOG WHILE STAYING AT YOUR HOTELS. And those guests with pet dander allergies shouldn't have to worry about being put into a room that previously had pets in it. You can't clean a room deep enough to get rid of any hair, scent, anything pet and the cleaners don't spend that much time as it is cleaning the rooms for the next guests. Hopefully the pet charge per night is high enough for owners to reconsider bringing them.
BECAUSE YOU ALLOW DOGS IN YOUR HOTELS, YOU ARE JUST AS LIBEL ALONG WITH THE DOG OWNER FOR ANY INJURY THAT OCCURS. YOU NEED TO RETHINK YOUR DOG POLICY.
I stayed 2 days at Days Inn in Bend Oregon. First it was false advertisement online what they have in the rooms. Second I asked housekeeping not to clean my room. They cleaned it anyway and low and behold they took money and my medical machine. Management said the money was taking because they thought it was a tip and housekeeping never saw my medical machine. Don't stay here!!!!!!!!
My family stayed this past weekend in your hotel. It was booked through Hotels Corp through a times share package with West Gate Villas. I don't mind staying in a hotel that isn't updated, but cleanliness is important and is a must. I am appalled on how unkempt and filthy our room was. I have never experienced staying in a room this dirty. The rug was so dirty and stained that within a few minutes my kids feet were black. It looks like that rug has not been shampooed or vacuumed in years. The bathroom was dirty all the way from the light fixture to the shower. There was no pride taken to try to make this room look nice. The paint job was a quick mess of a job. Paint dripped every where from the door to the bathroom to the floor molding to the back of the bathroom door hook and so on. There was also mold and the WI-FI didn't work.
My first bad experience before I got to the room was checking in which took 20 minutes. It was late and I had 2 little kids screaming in the car. Someone was complaining about how they were double charged and also charged the wrong price that they were quoted originally over the phone. Then, when I was checking out someone else was complaining about their room not being cleaned and had no towels. Carlos started checking me out was trying to tell me I wasn't supposed to check out until April 4th. I showed him my confirmation paper and he went on to telling me how sometimes guest services changes the date. I was like what?! That doesn't even make sense and why would they just do that?! It does not seem like people are having a good experience or stay at your hotel.
I hope you can really look into these issues and make some changes for future people staying there. Hopefully they can have a much better experience and cleaner experience than we had. As far as I'm concerned, the whole hotel needs to be gutted and redone. This room is a health hazard and I will never recommend this place to anyone. I already sent an email to the general manager of this location, Danielle Butler
Booked a one night stay at the Days Inn. Daytona Beach, Florida, the room was filled with bugs and the bed was covered in bed bugs. Was totally gross, got a full refund and decided to drive all the way back home after spending a day with the family. Got home after 1 am. I would never stay in a Days Inn again. Plan on calling board of health on Monday morning.
I book a room at the day's Inn and the frist red flag was when i got to the door and the door wouldn't open. I try for about ten minutes with that key. Next, the plug in the bathroom wasn't working. I had to reset the G.F.I Switch ( not my job to do.)I can go on and on,but what's the sense. I just want my money back, i've been calling to speak to the general manager and it's always another excuse after another. I really regret going there, but never again.
I Stayed At The Days Inn February 16-19. When Me Amd My Husband Got There.the Lady Said We Had Two Rooms And We Didn't. The Next Day Me And My Husband Went To The Store And Came Back And Our Room Was Locked.i Repeat Our Room Was Locked. Why? I Don't Know But Because Of The Room Being Locked My Husband Wet Her Pants And Had To Walk Around With Pee Clothes On And That Was Nothing Cute About That. I Was Mean As Hell!! We Was At Virginia Beach On Atlantic Ave.across The Street From The Beach.
We stayed at Days inn Miami North 12/04 and then again on 12/11 and it was a hell hole the rugs were so dirty that brand new white socks were black from walking around the room I was in bare feet after a shower and my feet were black I used the white wash cloth to clean my feet and it is black we called the manager and they said yes it was dirty no compensation nothing. I tried to call and complain and just kept getting sent to that hotel I want to talk to corporate
My credit Card was charged without my authorization. I authorized 2 days which was Nov 13th and 14th. I specifically spoke with a gentleman named Jacob and I told him do not charge my credit passed the two days and if there is a problem to call me, never called me but charged my card for eight days. Last night 11/14/16 i spoke with Dana, and she assured me that something can absolutely be done about this situation that she would run this by the General Manager in morning, Morning of 11/15/16 I called and spoke with Brooke whom was very rude and very unprofessional. She told me to file a police report which I am going to do anyway because i have yet to hear from the general manager.
Sure seems like all the comment for Days Inn are the same dirty, smelly, gross. You think corporate would do something about this. Apparently they don't care about there reputation and just the money they make. O'Fallon IL 1 room had not been cleaned from previous guest, second room had some kind of bodily fluid on the bed spread, window open with no screen or lock,wall looked and smelled like it had been puked on. Got my money back and rented a safe and clean Motel 8, it was 40 minutes out of our way, but my grandchildren where safe. That is all that mattered to me.
I stayed at Days Inn in Dothan Al on 10-3-2016. Room 109. I have pictures of this hell hole. Mold growing on the walls and doors, hole in walls, hole covered with duct tape and then painted over, fridge that looked like it had been vomited on, light with out cover and dirt everywhere. Where I complained to front desk the reply was, we'll have someone look at it. Last time I will use Days Inn. I have 15 pictures of this room that I would love to share with you, just don't know how to attach them to this
.
I stayed at the Days Inn in Auburn, NY on 10/1 and 10/2 2016. The Inn should be shut down and totally renovated. I had 2 rooms; one for me and one for my wife and grand daughter. Both rooms were less than clean and comfortable. The rugs in each room were dirty, and the bathrooms weren't sterile. My sink in my bathroom was torn away from the wall about a half inch, causing the drain under it to leak when water was draining. I had to use my ice bucket to catch the dripping water otherwise it was all over the bathroom floor. There was NO WIFI during both days, even though we were promised that "the owner" would be in on Saturday morning to reboot the system. The staff had no idea how to reboot it. Also, the TV in my wife's room didn't work until the owner came to fix it on Saturday. We were in non-smoking rooms, but that didn't stop some people from hanging out their windows and smoking in the non-smoking section. The lights above my bed were touch and go; you had to have the on-off knob just right for them to stay on. My wife's room didn't have a microwave. Bottom line, it was a very disappointing stay at best. I will say, I will NEVER book another stay at a Days Inn again. Corporate needs to look into these individually owned units and make them either get with the program or take away the Days Inn name. They are embarrassing an otherwise (what used to be) good name in hotels.
I stayed at the Columbia Missouri location, it was absolutely the filthiest hotel I have seen in my life. Bedding stained, mold in shower, nothing cleaned off dirty fridge , microwave, the clock radio had so much dirt built up in it I didn't even want to touch it, then the worst was the dirty towel hanging in the bathroom with what looked like washed out blood. I had my room switched and both were just as dirty.I will never stay at this hotel again .I would have switched hotels but everything was booked this weekend.Horrible experience, and then the manager wasn't even there, nor did he call after my complaint.
Day one, went up to room immediately after check in. Room had a very toxic chemical smell. We had to let it air out for two hours. Upon actually staying in the room, we noticed that the wifi would not connect to any of our devices, the lamp between our beds was not working due to the fact that the powerstrip would not stay plugged into the wall because the ground lead was broken off. (This is very dangerous) All of these items were brought up to the owners who were on site at the time. Nothing was resolved as of 7:15 pm on 09/22/2016. I connected my laptop to write this email through xfinity which cost me $2.95 . This is the most disappointing stay that I have ever had at one of these chains. The on duty employee told me that the ice maker on the first floor had been broken for a day and a half. I found it had been broken for several days based on witness accounts and previous reviews. Also the on duty employee stated that there had never been ice machines on each floor. I have pics that prove otherwise, plus i have installed these machines and serviced them. The on duty employee also told me that a part had been ordered for the broken one two days ago and had not been received. I have ordered parts for these and always received shipment in less than 24 hours. I'm far from being some ignorant, uneducated, low life dirt bag that this location tends to attend to. I am a hard working, honest patron that expects what this chain is known for offering. I have been a client of this chain since I turned 18 in 1995. Look up my history. I expect so much more and so does the American public that stays here.
I stayed at a Days Inn from 8-17 to 8-18 at 5410 Ridge ave, in Cincinnati Ohio. This place needs to be closed down. First of all there was spoiled raw meat in the parking lot. Not sure where it came from, but it had not been cleaned up. The bathroom was dirty, the tub had not been cleaned and there was a big crack in it. The dining area smelled like mildew. The hallway was dirty and had not been vacuumed. The sheets on the beds were dirty, both sets of the key cards did not work. We had to keep going down to the front desk to get the cards reactivated. The shower head in the bathroom was leaking and when taking a shower the water was spraying the sink, mirror,and the toilet. The floor was saturated, maintenance did come up repair the shower head. The next morning when we got up there little white bugs covering my son's glasses, they were on the lamp base and his ipod. The rooms smelled like mildew. There was a leaky and loud ice machine in the hallway, my veiw from my room was weeds, the landscape had not been maintained, cheese puffs littered the ground near the pool. This place is a nightmare and someone needs to look into this. I will never stay a Days Inn again.
I have been threatened twice now since my stay on Aug 5th and 6th. I reported the non cleanliness of our rooms, we paid for 4 rooms. Since then the manager of this hotel, Days Inn in Monett, Missouri, has threatened to use my bank card and charge 8 rooms. I reported again and yesterday I receive a call from a Mike I believe was his name from one of your offices that I needed to talk with this manager because there was items broken. I am disabled and have a bad heart, my doctors are worried because I am being stressed. All I wanted was the money he took from my sister and I because he said my nephew bothered some of the people there. Please why am I being harrassed for the state of the establishment, which the pool was very dirty, my mother had actual grasshoppers and roaches in her room, and the fridge leaked black water and did not work. I have never been treated so badly and threatened like this from anyone. I do have the messages left on my phone from both of these employees.
To whom it may concerns:
This is in regards to my recent stay at your hotel 8/26/2016 - 8/28/2016.
Upon arrival I was assigned room 207 and we stayed during the night. The air conditioner was not operational to its fullest capacity due to some reason. The next morning I complained to your daytime manager and was told we will assign you to another room, but not until after 3:00pm. We left your hotel and returned after 3:00 and was assign to room 215, which the air conditioner was working but there was no power strip in the room to connect electrical devices to include you micro way oven, a lamp and other devices. I ask your desk clerk I needed a power strip and was told she could not find one. At that point, I asked her why do you retrieve it from the room we just check out of (207) earlier that day and her respond was "I can't take anything out of that room". This happen between 4:00pm and 6:00pm on 27 Sept 2016 and there was about three to four cars in the parking lot so I know the hotel was not sold out so a power strip cold have been easily taken from a non-occupied room. Finally she decided to get it out of the non-working (air conditioner) room 207 which we just check out of.
This was one of the worst weekend I can say I experience in a long time with staying in a hotel. Sadly to say I will never stay in the Days Inn & Suites in Siler City ever again and I will post that information for everyone to be aware of. I feel I should be reimbursed for my inconvenience I experience at your hotel this weekend and it was unnecessary.
The Days Inn entrance lights were not on when we pulled in. My first notion was that the hotel was shutdown. In case there is any question it was definitely dark enough for the lights to be on. After we drove down the hill to the hotel I immediately noticed the 6 foot high/15 yard long retaining wall that was rotting in multiple places. It is definitely an eyesore and more likely than not very weak. As we approached the lobby we immediately smelled smoke. That was because there was a person smoking there. I don't blame them as there is an ashtray right next to the entrance. We aren't smokers. The person that checked us in was not even a little enthusiastic. A smile and a "hello" go a very long way. The hotel elevator was very small and there was graffiti and heavy scratching on the panel with the floor lights on it. The hallways to the room were not very bright or welcoming. Our first room smelled badly of smoke even though it was a non-smoking room. There was a sign on the door that stated "non-smoking". When I turned on the bathroom light, it was flickering badly like you were in the movie "The Shining" and never turned on. On the no-smoking card in the room there was a disgusting white residue. The AC unit louvers were broken in a couple of places and when the unit came on it smelled like it needed to be cleaned. The top of the head boards of the beds were coated in dust. So to say the least, we asked for another room. As we approached the 2nd room the AC unit in the hall wall was banging pretty loudly. The room was not that much better. The best part was that it did not smell as badly of smoke and seemed a bit cleaner. The tops of the headboards were still coated with dust. The AC unit thermostat door was broken. It came off in my hands when I went to lower the temperature. Once the room reached temperature it would not cycle back on until it was at least 10 degrees over thermostat setting. The AC was not set to "automatic". I had switched it to manual. Needless to say the room was not comfortably cool as it should have been on a muggy summer's day. I chose not to call the desk at 10:30pm at night as we were exhausted and my kids had fallen asleep. My husband and I however did not fall asleep in a reasonable time as we should have because we were uncomfortable and extremely disappointed. Long story short....I will never stay at this hotel again...I have stayed at Day's Inn's before and left with a good experience. I have lost confidence in this company. This was the worst hotel experience we have had in our lives. If there is any question we have stayed in a number of hotels for work and on vacations.
To whom it many concert:
My mother and father in law stayed at the Days Inn Downtown Rochester: 6 First Avenue,NW Rochester,MN 55901. The first thing is the elevator carpet was dirty. But the room was clean and the the cleaning crew did keep up with towels and soap. Now the downstair bathroom was dirty. But other then that everything was good.
I recently booked a room on line at a Days Inn website, at the motel which is on Fern Valley Road, Louisville, Ky. Upon checking in I was very leary about the condition and safety of this motel. I had booked the room for 2 nights, however after turning the bed down to find some sort of rubberized sheets, and a dirty worn out room, I checked out the next morning. I did not complain I just checked out. Then I did not get a credit on my card for the additional night. It was booked through some 3rd party that was directed from Days Inn's website. It has been 3 weeks and I still don't have a credit or any answers. When I contacted the Days Inn, it took them 20 minutes to tell me how much the one night stay was. They never told me if I checked out early I would have to pay the additional night. This has been a nightmare and I will never ever stay at a DAYS INN again. OVER PRICED, RUDE, DIRTY! Not much more to say. But STAY AWAY FROM THE DAYS INN ON FERN VALLEY ROAD IN LOUISVILLE RD.
i stayed at a days inn in Harvey ILL on 8/19/2016 to 8/21/2016 and the things that occurred in this hotel was horrible i step out to get my kids a pizza and i got a call from my kids that a total stranger open up our hotel room with a key card then the night manager Dontae Moore got smart with me when i question him about the incident then there hookers in the lobby and weed smoke all on the third floor that hotel isnt family friendly or safe no extra blanks available and no roll away beds
Days Inn Fredericksburg - North - Review
Please note that I prefer to stay at Days Inn and travel extensively along the East Coast of the United States of America.
I have had only very good experiences with Days Inn until staying at this upgraded doghouse which is why I ask for a refund.
Our Room 144 discoveries on the night of Saturday, July 30th, 2016:
1) Somewhat life threatening or just nasty:
- The room had not been vacuumed as evidenced by a pile of dog food against the wall.
- The carpet had a moist, sticky feel to bare feet that is hard to forget.
- The bathroom had not been cleaned as evidenced by used soap in the bathtub.
- We woke up with bug bites from the bed, fleas or bedbugs, your call.
- The room windows were so dirty you could not make out the shady characters outside.
- The window sills were the great, mythological, insect burial ground.
- Strange cricket-like bugs in the room; at least they were not roaches.
- The courtyard had long term outside cooking, discarded food, vomit, trash and dog poo.
- There were multiple shady hustles outside our ground floor, corner room in the wee hours.
2) Just cheap or annoying:
- The free Wifi was crap.
- Some machine was thumping without rhythm on and off all night.
- Telephone labels were so damaged, you could not see how to call the front desk. I REALLY wanted to call the front desk.
- Only one bath towel and two hand towels in a room reserved for two adults.
- Bedding with cigarette burns.
- No little shampoo or conditioner samplers.
- No tissues in the built-in tissue box compartment.
- No cable channels working, just a few static filled local channels. Really was counting on the HBO being there.
- The one coffee pack was without the little tray to fit the coffee maker.
- Got the stink-eye from the manager for carrying two cups of coffee out of the lobby. But, hey, the other staff were friendly.
Blytheville Arkansas Days Inn. Christy at the front desk was friendly, fast and competent on checking me into the inn - I felt that she really was glad to have me as a guest. And she greeted the person in front of me the same way.
The room was very clean and quiet. The breakfast area was clean and the food plentiful. Will consider Days Inn as a place to look for when on a traveling vacation.
Also I stopped at Days Inn at Osceola where the rooms were full. I asked if there was another Days Inn nearby and she did NOT know. I thought that Days Inn would have a list of other inns close by in case they were full and had to recommend another hotel.
I stayed at the Days Inn in Okmulgee, OK on Thursday, June 9th, 2016. The air conditioner didn't work in the room. Called the front desk at 1:00 a.m., they brought an old fashioned air conditioner that had no controls, it worked for about thirty minutes, then it went out. It was very hot in the room so took a shower to cool off and called the front desk again. They brought an OLD box fan. I pulled the sheets back on the bed to stay cool. there was bed bugs on the sheets. I have pictures of the old air conditioner, the old fan and the bed bugs. I am so disappointed in the motel and I would definitely like a full refund. Did not hardly get any sleep that night especially after seeing the bed bugs. Could you please contact me on this complaint? I am elderly and on a fixed income so to be put in a position like what I went through is very disappointing to me. I use to recommend Days Inn to everyone but I will not do that again if something is done to compensate me for the terrible treatment I received.
On May 14, 2016 I and a friend stayed at the Days Inn in Kinder, La. We were in Kinder for a concert. We check in and head on out to the show, we drove 3 hours that morning and had to be at the Coushatta casino by 1:30pm. After the show my and friend and I get ready for bed and as I pull back my half of the covers a ROACH crawled out from under my pillow. As my friend pulled back her half of the covers, there was a large amount of coiled hair under the sheet. I then immediately call the front desk and a (Marcus) comes to the room and checks things out. He tells us we are being moved to RM. 158. As I am trying to get into the door, a man from the other side says; "Is someone trying to get in here?". Mind you this is around midnight. I then go to the front desk and tell the lady who had come on to work and she gets on the phone and is arguing with someone about RM 158 being occupied. She then gives us another room and says she is going to walk down with us and find out why there is someone in RM 158. She begins banging on the door and starts hollering at the man in the room wanting to know why he was in there; that the room is suppose to be vacant. We then head to RM 154. As we enter RM 154 we are immediately hit with the smell of MILDEW. We finally get in bed to sleep and at 2am the phone in our room rings and its the lady from the front telling us that we have to move to another room because RM 154 was not clean and had flooded a few weeks prior. We AGAIN get our stuff and move to RM 161. I am awake by this time and I head to the vending machine for a drink where I am met by (Marcus); he immediately begins to tell me that he is very sorry that we need to move back to room 154; and that he did not know why the front desk lady moved us to RM 161. By this time I am LIVID. The next morning, I demand a refund.I was told that they would have the manager/owner of the Days Inn in Kinder, La phone me. I never received a call. I then call four times within the next week and still got no response. I then call corporate and was promised a refund of at least one night. I had originally only booked the room for one night but modified the booking two days before, because we were going to leave a day early due to the last minute time we had to be at the casino resort. I fell violently ill and was not able to leave on fri, May 13, 2016. And was told by Days Inn I could not modify my booking and would be charged for Friday night as well. They charged my husbands card for $102, credited his card $102, then charged his card $204, then credited his card $204; then finally they charge my card $204. I have yet to receive a call or a refund. SO I call booking.com on June 9 & 10, 2016 due to getting a email stating that I NO SHOWED for my booking. I was clearly at this nasty, filthy, disgusting, hotel with incompetent employees. Booking.com calls the hotel where they tell booking.com that a refund of $205 was issued on May 19, 2016. I have not received any form of a refund to my bank account by any means. DAYS INN is a joke and all of them should be shut down. Next step for me is going to be contacting my attorney. I have had enough BS from these people!
I have worked for days inn in troy for over a year and I have kept my mouth shut about alot of things that are going on with this motel. . I think that you should know that the manager and his wife have been stealing money from this place. They jack up the price of the room and pocket the extra. We have been using vacuum cleaners that shock you when plugged in and this place is eat up with bed bugs and roaches and we say anything about it we are told to keep quiet. I know for a fact that the health inspector has been notified and nothing has been done. Also instead of throwing away the left over breakfast they put it in the fridge and reuse it until it's gone bread milk eggs biscuits are left out and then reused. The owner of this company needs to be told about this and something do r.
On 17 April, 2016 I checked in to the Days Inn located on Sadler Road, Fernandina Bch., FL. There were several issues that I would like to cover. First, the lock on the door kept failing and it took approx. 3 hours for the maintenance man, and causing us not to leave the property with fear of not being able to get back in. Second, maid service was sporadic and when I asked the service person, she rolled her eyes. Third, 3 charter buses arrived on Friday, 22 April for two nights. This group was loud, rude and totally disrespectful to the current guest. When I reported my concurs, to my knowledge, the staff took no actions and the same issues continued on Saturday, 23 April. Forth, a contract painting service was on site using a spray painter and both my rental and my Mother POV were covered with over spray. The painting service spent 3-4 hours cleaning the vehicles and were only able to remove about 90% of the paint. Fifth, on my check out date, 24 April I was locked IN the room due to the failure AGAIN on the door lock situation. There was a mention of the changes to my stay, however, there was nothing said upon my checking out. It was just a sad situation and I'm very disappointed.
I and my family stayed at the Days Inn in North Charleston, SC for three nights starting April 8th, 2017. The rooms were beyond filthy. Sheets were stained, draperies were dirty, bed skirts were covered in about 1/4 inch of dust plus some kind of drippy stuff on them, empty beer cans on window sills, etc. As we were there for an event at The Citadel, it was impossible to change motels/hotels. At this point, the only thing I could do was go and buy bottles of Lysol and clean as best I could. PLEASE DO NOT STAY AT THIS MOTEL!!
Follow up on the comment I made about Days Inn St Augustine Florida.
The corporate office of the group passed us on to the owner, who' comment was that
on Saturday nights it is 159.99 dollars to stay at this Inn and due to fact that coupon was in our hands was giving a break in telling us the price would be 79.99. for the night. Well when ask for the bottom rooms is 99.99 for price. He says it does not matter who you are handicap or not it is more money. Again it believe this is discrimination due to the fact you can't go upstairs in a wheelchair or legs can't carry you upstairs due to illness. So sorry is his you pay more money. Needless to say will pass on to friends and anyone who travels to avoid this location. Beside Premium Outs off Interstate 95 St. Augustine Florida
Good Monday Morning Corporate staff,
I'm VERY disappointed with the staff behavior and UNPROFESSIONAL like conduct at a recent stay for an overnight visit to Hershey,Pa Days Inn.We have stayed at multiple hotels in that area and have never been treated so rudely and disrespectful by the front office staff.We wanted to sit in the lobby with our friends and family Saturday evening after returning from a State function to watch the BB play off & first we were told,"NOT ON HERE"!!!! My son asked to use remote and did locate the game,so we gathered to watch it in the lobby rather than in a room.(by the way,the place was loud with people slamming doors and talking,but we did NOT complain)
My adult son was called a name using profanity and when he approached the person "Cindy" at the front desk and said "I heard what you said",he was told he was "nuts"!!!!! I am absolutely appalled that any person employed in the public would speak to anyone in such a way!!!We had already decided this is NOT the caliber of people where we chose to do business.Really????
I called the place this AM after noting I was charged for a daily-in room safe fee,of which I did NOT use,and was advised I should have refuted my charge at check out.I have been at hotels/motels that you are charged ONLY after using it!!!
Of course,I will not recommend Days Inn at 350 Chocolate Ave,Hershey,Pa.17033 to anyone I know & I don't plan to to use it myself ever again!!!! We travel to Hershey for several functions each year,my first time at Days Inn , my LAST!!!
Respectfully,
A very disappointed first and last customer of Days Inn
Hi my name is Joseph Ferreira ex-Parsippany resident. I now live in Ladson, SC
one week ago I stayed at Days Inn in Silver Spring MD, upon registering the clerk forgot to return my Driver's License and I didn't notice until I got home. I called the desk and was told that they had my License and that they were going to mail it back to me, it's been one week, I called again and so far I have not received anything. It seems I can't find anyone responsible I can talk to. Please help.
I don't know why you would allow the Days Inn and Suites at 1660 W. Elliot Road in Tempe, AZ the authorization to use the Days Inn and Suites name. This is one of the worst places I have ever stayed! Dirty, dingy, linens, shower curtain, bathroom floor sticky and dirty, carpet dirty. I will never stay at a place like this again! Continental breakfast was minimal at best. So disappointed in this Inn. This was so not worth a dime we spent and we will look elsewhere in the future for places to stay.
Just to let you know we were very disappointed in the condition of the Days Inn Hotel in Emporia, Virginia. The occasional chair in the room was a light colour in its original state, but now blackened, the light fixture in the bathroom was full of dirt, the paint was chipping off the mirror frame and table legs, and the non slip mat in the tub was stained black. For 104.00 Canadian this was not acceptable. Even the breakfast was to include bagels which were not available. We stayed at this location March 5, 2016 and booked through hotels.com which we have also provided feedback.
On March 4-6 we stayed at Days Inn Ft Lauderdale/Oakland Park. We had to stay there as most of other hotels were booked for several cruises that were going out that weekend. Saturday night there was a roach in the bathroom. I awoke to a roach on the nightstand right next to my purse and when I went to empty our water out of the fridge a large roach crawled out from under the microwave on top of fridge!! So I flew back to Alabama and when I got home I called their office and got manager's voicemail, left message. By Wednesday morning no return call so I called the actual front desk, spoke to a woman told her why I was calling and where was manager. She said he is "in and out" so I left my name and number with her for him. By Friday no call, I called and left another voicemessage that I really need to speak with a manager or I'd be forced to call corporate office. No return call, don't think I'm getting one. Will never stay there again with roaches!!
March 10, 2016 I called to Days Inn Havelock, NC directly to the Hotel. Front desk receptionist her name is Brenda, was very un friendly and unprofessional. she was so rude, I tried asking her some question to make reservation for the weekend she proceeded to raise her voice and laugh at the question. I specifically told her that we stayed last year at the same hotel and they gave us a county discount since the Onslow county recreation for Distict Coordinator referred us to Days Inn her answer was so rude, her comment was "I dont know what you talking about and we arent Onslow county" maybe if she takes the time to listen to the customer and try to be very Ignorant person, she would have eventually understand what I was talking about. I told her that she does not need to raise her voice to me and also she tried to have me repeat 3 times. I will definatelly let the Onslow board of directors know to get Days Inn name of the list since the customer service is very poor and rude. BRENDA, should not be trying to answer any of the customer in comming calls, it is a poor customer service.
Made reservations for the Days Inn on Arsenal Rd. in York, Pa in advanced for business purposes. Arrived at Hotel and Lobby was very shabby and outdated. Went to use restroom and the doors were opened to both Men's and Ladies rooms, sinks ducked taped, floor tiles cracked and ripped up...as tho they were remodeling, but yet, allowing public to use. Hallways to dining area and meeting rooms were missing wall panels in some areas and wires exposed. That should have sent up a red flag regarding rooms. Rooms were outdated, sink plumbing exposed, rooms not cleaned very well and there was a Horrible, Sweet, Sickening, odor in room. My husband and I wedged a garbage bucket between door as to let in fresh air from outside.....thinking cleaning lady went a little HEAVY with air freshner. After an hour or more, you could still smell the odor. Went to front desk to ask for another room that did not smell and was told that ALL the rooms smelled this way from the air freshner that is used by cleaning staff.Front desk staff did not seemed very concerned about this. My husband has allergies and I don't, but neither of us could tolerate the odor. I called Expedia and cancelled remaining reservations at that hotel and was issued a refund. Breakfast was also a joke...STALE cereal, STALE danish, bread for toasting and toaster was broke, yogurt and apples. Only good thing was the waffles. Definitely will NOT be recommending this hotel to anyone.
Letting people know the Days INN at St. Augustine Florida neat the St. Augustine
Outlets, target handicap people. My sister and I stopped for a room Saturday
February 27 2016 to request a room.
My sister went in with the discount coupon from coupon book says 49.99 also sign
out side says the same thing. Of course on the weekend the coupon was not usable so
the man at the desk said price would be 79.99. She came back out asked what I thought and of course we decided yes. When we went back in and asked about a room on the ground floor (as my sister has trouble climbing stairs) he immediately up the price to 99.99.
To me that is discrimination to handicap people saying a price jumps $20.00 just for requesting the downstairs room.
If this is now the Days Inn Policy then people should shun this chain.
We had stayed at this Inn in the past.
Needless to say will not in future.
I checked in the Desoto, TX Days on March 2, 2016. I left the room to picked up something to eat, after eating I put the rest of my meal in the refrigerator for the next day. After turning the refrigerator to a cooler tempt I notice it wasn't getting cooler. I asked the front day if they could bring me another refrigerator, but they say no and that maintenance had went home but they would have someone come first this in the morning. Good thing I had a cooler so I was able to put my food on ice until the next day. Well it 12:41pm the next day and I have not heard from the hotel management nor any has contacted me to address the issue. I need the refrigerator because I have check in for 3 days. I feel like they are ignoring me and don't want to address my issues. But mind you they have charged my card for the full 3 days of stay but now don't want to take care of equipment they offer as part of the room accommodations.
My Dad And I Stayed At The Days Inn In Martinsburg West Va We Stayed Jan.15,2016 Until Jan,17,2016 I Was Charged Another 155.94 On Jan.19,2016 I Have Called The Motel And Also Th E Corporate Office To Get This Money Refunded,no One Will Do This I Get The Run Around It;s Been Over A Month. This Is Credit Card Fraud And I Guess My Next Step Is Getting A Warrant For The People At The Days Inn In Martinsburg,west Va And Also The Corporate Office For Thinking This Is They Way To Run A Business
I stayed in Easley days inn for 25 day it was the worst experience I've ever been thru from being racial profiled down to bitten by bedbugs an a spider after I checked out my last day there I came back because there was no other rooms available anywhere else they refused me I didn't get my free night an i signed up the first day or I thought she did well anyway I'm in the rain no motel is a open an I feel like I deserve a refund I have photos an video of my bites if no refund at least a couple nights at a better hotel or I have to speak with an attorney
On 2/5-2/7/16..six of us stayed at the Days Inn in Albany, GA.422 W. Oglethorpe Blvd. 31701. I'm not sure I can go into all the things that were unacceptable about the rooms. I'd rather give a good report but unfortunately none of us can. The odor was the first thing we ran into when entering the room. Thankfully there was a young lady cleaning the next room who sprayed it down for us. Not purposely looking we found so many discrepancies with the room, I began to take pictures (which I have yet to find an email to send to). Mold in room, restroom ceiling, base boards, room walls and baseboards, telephone in one room that didn't work and not one at all in other room, multiple plugs attachments protruding from wall and baseboard panels coming apart from wall. Coffee pot in one room that leaked when you fill with water. Coffee pot in another room was filthy dirty with a smell where water is to be filled. Water like rings on bed sheet which we wont speculate about. Water doesn't remain on sheets like this. Spider webs in corner of door with dirty black marks in several areas of walls and doors. Carpet stained and seems to have not been vacuumed in days on side of bed next to wall. I have the pictures to prove it all. In one room, water was leaking from bathtub when taking shower. Had to place towels next to tub where the paint was peeling inside. It was really unfair to the customers. We had to spray everything down with Lysol and be very careful. We determined when we left here, we would be very skeptical about staying in Days Inn again. Especially after reading complaints about the Days Inn from other commenters. It is true, you get what you pay for in many instances. On top of everything else, there was a game going at the University which brought in quite a number of young people who drank and partied all night. There were people walking around the hotel constantly with a lot of noise. We remained there only because we had a tight schedule because of a family funeral and knew we would be leaving as soon as possible. When we did try and address a few things, we felt as if we were not heard and we were the problem. To us, it seemed as if this hotel needed to be torn down and refurbished because of the many problems they had. It seems to be a hotel that no one is responsible for.. Family members in the Albany area who found out we were here regretted that we were not warned of this hotel.
my husband and I check in the days inn in Yuma Arizona 1671 east 16th st. 85365..yeasterday around 7pm its our first stay here love the room but NO HEAT front desk girl said they are all booked up.its raining here so I am staying in the room...and its cold out.very un happy for our first stay at days inn...can you help us out on our first stay at the days inn,,,,,,very un happy...
I reserved a room for Saturday November 21, 2015 through hotels.com with Days Inn & Suites in Santa Cruz, CA. I have stayed at this hotel two or three times in the last 6 months and always enjoyed my stay. Unfortunately this time the hotel staff was very rude and completely ruined my whole trip. I left the hotel around 11am (checkout). We were packing up the car and had the music playing, when the hotel manager (Katrina Jenkins) came out and yelled at us and told us to leave because we had the music "blasting" she said. We left right away and headed out to breakfast.
When we got to the restaurant my credit card was declined, I went online to check my balance and noticed I had $300 worth of charges from the hotel. Right away I called the hotel and spoke with Katrina the manger and asked about the charges she told me that we were smoking weed in the parking lot and that I would be charged $350 for that and we are never welcome back. We were never smoking on the hotel premises.
I headed back to the hotel to try to get my money back. She told me she would not return the money. I asked her for her supervisor name and number and she wrote down her name and number and said that she is the general manager and that is the only information she could give us. I was extremely upset because not at this point if I withdrew any more money from my account I would be over draw my account. I felt like the hotel robbed me and was full of anxiety. I didn't know what else to do so I called the Santa Cruz Police.
When they police arrived they asked the manager to refund us the money but the manager said she was unable to do that because we were blasting the music and she could smell weed, and that we smoked in the room because it smelled like weed, and she wanted us off her property right away. She made me feel like she has a personal grudge against me and I felt really uncomfortable. I asked the officer to go check the room to see if it smelled like smoke. When the officer came back down he said that it did not smell like weed at all. I use medical marijuana for serious health conditions but never smoked in the room or on the hotel premises. Like I said before I have stayed at this hotel multiple times before and never had any problems. I feel like the manager was having a bad day and completely taking it out on me. This was a major inconvenience as we did not have money to pay for gas to get home and completely ruined my vacation. I will be pressing charges against the hotel and fighting this as much as possible. I have filed a police report reguading this incident.
I booked this place 1 Year before my wedding, because I'm on a budget and was doing a "Do it yourself wedding". I spoke to Emma the "coordinator" and immediately had a bad feeling about her, however I feel in love with the place thinking I would not have to deal with her. Wrong first of all she calls her self "anal" but she is not. First she began to forget every meeting a scheduled with her. She very unprofessional and will tell something one day and will forget who i im the next day. Then she calls me 6 months prior to my wedding to tell me she booked the banquet hall ON THE SAME DAY OF MY WEDDING UNTIL 2PM. My wedding the reception is at 6??? when does she think im going to decorate my venue... three hours before I set to get married? are you kidding me? she tells me she will try and get the other people to cancel.... I waited and waited... but she never called. I call her back and she is talking to me like she is doing me a favor by renting me the hall?/ Like Im Paying 1,470 dollars!!!! im not getting this for free!!!!! I spoke to the manager and she was rude as heck the same or even worse that Emma.. She suggested I pay extra in order to to decorate during the day? really nooo thank you!!! and I asked for a re fund... DON'T GO THERE THEY MAKE PROMISES THEY CANT KEEP JUST TO GET YOUR MONEY AND THEN THEY DO WHAT EVER THEY WANT
I recently stayed at the Days Inn in Farmville, VA. The night of my check in and next day the account that I used to pay for my stay had over $600 in fraudulent charges. I had to close my account and launch an investigation with the authorities. I spoke with the manager who was polite but I am not sure he took it seriously or believed that it was his employee. It was the only time I used that card and I still have it. I would warn anyone to beware and I will never stay at a Days Inn again!
I have never in MY LIFE! This place is disgusting with pubic hair EVERYWHERE!!!! Piss splatted all over the base of the toilet and MORE! A lot of people out there would want a refund....not me I say SHUT IT DOWN!!! If you can't fix this for people out there in the world(YOUR GUESTS) then maybe you should have YOUR FAMILY STAY HERE AND SEE WHAT THEY THINK!!
I stayed at Days Inn & Suites in Roseville Michigan for a wedding 9-11 Oct. We had 40+ rooms. While the room was more than adequate I have a serious complaint about the restaurant. Friday night there was ONE waitress (Carrie-Phenominal Service) who was the Hostess/Waitress/Bar Back/Bar Tender/Table Bust/Dish Washer/Clean Up.
The Cook (Tim-Excellent Food) served as Cook, Dishwasher and Clean Up!
To say they are OVERLOADED is an understatement! There was a group of 40+ Hockey Players, our group had 9 people and there were numerous other groups of 6+ that the waitress had to take care of! The customers were understanding but it DIRECTLY affects service!!
Saturday morning for breakfast was the SAME THING... one person who cooked the food, set the food out, cleaned the dishes, took the trash out, etc... she was overwhelmed. It took a bit for the eggs to come out and then there were 8 eggs at a time. The trash can, which was placed directly behind a patrons chair was overflowing with trash. People started just laying their paper plates on the fire place.
Sunday it was a different woman but the SAME thing... one person to try and take care of everything....cook, serve, refill food items, clean dishes, etc... People had to walk back towards the kitchen to request items that had run out.
When I mentioned this to the Receptionist...she stated "It doesn't matter because they are converting it to a Sports Bar"! REALLY!! The fact your GUESTS...PAY CUSTOMERS aren't receiving appropriate service DOESN'T MATTER!??
So guess it "WON'T MATTER" when we take our business ELSE WHERE!??
This message is regarding my stay on October 08, 2015- October 10, 2015 at DAYS INN 2500 West 33rd Street, Orlando, FL 32839. The staff was horrible as well as the service. The accommodations that they consider solutions were unacceptable. The front desk staff was incredibly unprofessional. I've requested for clean towels, which was never provided. Request to have sheets and pillow cases change, instead housekeeping turn the pillow cases on the wrong side. I was able to see residue from makeup, on the same pillow cases. The staff was informed the WIFI connection was weak and I couldn't connect. I had an important business conference call that demanded to have internet on October 09, 2015. I was promise before purchase that this hotel will have free WIFI. So as a guest I complain about the service and was promise the issue will be resolve that day or the next morning before my conference call. When I first walk into the lobby to complain about the WIFI, while speaking to the front desk representative I seen a random individual walk from behind the desk, as though she was sitting behind the desk next to the front desk representative. I was very much disturb, because I felt uncomfortable that random individuals can get important documents, and do whatever; whenever. So I had a surprise look on my face because If I would've known this is the type of service this company condone I most definitely would have taken my services elsewhere. So because I was more focus on the internet that was promise by the hotel, I just wanted to get that situated. So I didn't mention that issue that I felt strongly about. So the next day (October 09, 2015), maybe around 3 pm, there was a call that came to the room, an individual advise the system (DAYS INN) has shut down and delete all the guest information. He requested for the credit/debit card information that was used to purchase this room. My spouse not sure of the request, asks if he can come to the front desk to provide that information. Individual advise that wouldn't be necessary. So we're not thinking much of it since the individual mention they're resetting the system due to the internet issue. My spouse agreed to provide that information, because he was confident that this individual was honest. The next morning (October 10, 2015) during check out, it was another individual there (NOT SURE OF HER NAME). We complaint about the issues we encounter during the stay. She was abruptly rude and disrespectful. When explaining the issue we've encounter, she was very inconsiderate, not compassionate, and very nonchalant about the situation. She advise that what we've experience with the random phone call was fraud. She stated that this happens all the time to their guest. She said people hack into their system getting their guest information, and randomly calls rooms requesting information. I am in total disbelief and request to speak to a manager. She stated rudely that she is the Manager. I am feeling overwhelmed because this is absurd. I am very taken back. This is the first time we've every stayed at a DAYS INN, and I felt like it was my fault to even consider to provide service to such a company that lacks professionalism. I called Days inn Customer Service to complain about the issue, they advise that someone will contact me regarding the issues. October 12, 2015 I receive a phone call from Melissa (Days Inn Manager), who was very apologetic about the situation, and didn't have a solution on how this issue was going to be resolve. She stated that she is "Sorry", and that was the end of call. I am not sure who to go to, within this company to complain about the issues we've encounter as guest. But as a Customer I need some type of resolutions, or these issues will be taken into further actions. I am extremely upset about the services, and never again will I stay or recommend Days Inn to anyone.
Yes, I do have numerous complaint. First of all I spoke to two people last week at you guys Hq and they insure me that I would receive a return call from someone by last Friday. Didn't happen. My wife and I stayed at the Days Inn in Destin Florida and by far it was the worst stay we have had in our lifetime. We stayed Monday-Friday and out of those days it was terrible. Dead roach in the bathroom, mold on the tub, microwave had no place to plug into, noise all times night, people was standing in front our room smoking talking lond at 2:00 in the morning, nasty hair and tissue behind night stand. We normally stay at the military base but we decide to try you guys place but after staying there and reading the comments, I really don't understand how this place is still open. there are entirely to many complaints about the same matter. I will never stay at that Hotel ever again. I would appreciate if I can get a call from someone from Hq not from the manager who told me YOU GET WHAT YOU PAY FOR. Now that very inappropriate.
My wife and I travel to Fayettville NC about every 2 months to help with a family member who is a disabled veteran. This is Fort Bragg area. I have stay at the 1720 Skibo Ave. Days Inn before and it is a 10 hour drive to get there. We checked in on Oct.5 2015.We took a 2 hour nap and upon turning on the lights the cockroaches scattered. I stepped on one and wrapped it in a tissue. My wife has OCD and we were out of there. We went to the nice woman at the desk and explained what was going on. She tried offering us another room but if you know anyone with OCD .....you're out of there. I was still charged $46.00....really!!!!!
I booked this place before because of Wyndham Group but not anymore. I actually had to pay to sleep with cockroaches!!!!!!!!!!!!!!!!! I showed the woman the one I smashed and she said" Yes, Thats' a cockroach"
My daughter and her roommate stayed at Days Inn in Leesburg VA last Saturday, September 26, 2015 for a wedding in the area. They traveled from out of state and had asked for early check-in to get ready for the wedding. They were very disappointed in how rude the desk person was when they called to verify that they had a room ready early! Of, course no name tag or name plate when they were checked in for the receptionist and she admitted to being rude but no apology. It's a shame in a service industry that more professional people are not hired. Will never stay in a Days Inn again!
I recently stayed at the Days Inn located in Cocoa Beach, FL. This was the worst hotel stay I've ever encountered. The room was nasty and had a musty order. The tub clogged when you took a shower. There were cobb webs coming off the AC. The humidifier was rusted and didn't work, paint was chipped off the walls, and the door looked liked someone tried to pry it open with something. Oh, did I mention the ants in the room!! I was so disgusted that I told my family not to sleep under the covers! Because I was in the area for a wedding during a surfing tournament/ labor day weekend, I couldn't find another hotel with an opening. After the wedding festivities were over I left the room in the middle of the night. I couldn't bear putting my family through those conditions another night.
We Made Reservations Thru Expedia.com. We Checked Into The Motel On 8/17 And Left On 8/19. I Am On Oxygen 24/7. My Sat Level Fell To Below 70 And Stayed At Those Levels The Entire Time. That Is Why We Returned Home. The Reservation Had Been Made Through 8/24. Our Granddaughter Was Getting Married On The 22nd. Of Course We Could Not Stay. My Husband Went To Check Out And Not Only Would They Not Give Him A Receipt For The 2 Nights We Stayed But There Was No Refund For The Days We Wouldn't Be There. Needless To Say---our Business Will Go Elsewhere. Our Stay Was At The Springville Ut Location.
This is my TripAdvisor review of the hotel we stayed in last weekend when we picked up my son from camp. I wasn't going to say anything about my stay, but they kept hounding me with emails, begging me to rate my experience.
Well ok, you asked for it.
The first night there, the air conditioning didn't work. We tried sleeping in front of it by making a large bed on the floor, but that didn't help. With our heads on or near the floor we could smell the new carpet installed that day and all the chemicals we were breathing, because the room was so @$%# hot. So we crawled back into bed and sweated instead.
After a while, I dragged my tired @$$ out of bed. I dragged it, drenched in sweat, across the parking lot and into the office. I asked the overnight clerk if we could switch rooms, and he was a nice enough guy, but he told me that there was nothing he could do about it because the system wouldn't let him. Of course this same guy couldn't give me directions to the nearest laundromat, even though I eventually found out there was one across the street.
Once you get used to your surroundings, you can live most anywhere, and for the most part the Days Inn was certainly livable. I just think if I had a hotel and your first night there sucked @$$ and my hotel was the reason that it sucked so hard, I'd give you the night for free.
Instead when it was time to check out, and I asked the hotel manager for some kind of refund, he pointed his finger in my face said "No!" And then he handed me the bill and laughed.
After reading the majority of complaints on this site, my question is.........do you have no morals nor pride?????? People, like me, have been treated like dirt, talked to very rudely and have been taken for a ride in more ways than one. It is very clear that you are in the business strictly for the money. People and their feelings, or situations, mean absolutely NOTHING TO YOU!!!! You should be ashamed, but, somehow, I don't think you really give a damn................ACTIONS SPEAK LOUDER THAN WORDS. However, be guaranteed that I will condemn Day's Inn hotels every chance I have.
We have stayed at the Days Inn & Suites formerly known as Fairfield Inn & Suites at 7454 Convention Blvd. in Warren MI. 48092. for the past 10 years we have enjoyed our stay while we visiting the Woodward Dream Cruise. We had booked 10 rooms and there were 20 of us booked in this hotel, what a tragedy! three couples were told they had no room's available but they had already paid for the 3 nights in advance ! then we got into our room and there was no toilet paper, no towels and they beds were not made up! they never did do the beds up we had to do it ourselves every day. I am sure in the near future you will be hearing complaints from these 20 people, because the service was unbelievably and absolutely terrible, we have never experienced this before and we will never experience this again because we will never stay there again. So needless to say you will be losing business every year. Also my husband left his brand new Nike's at the side of the dresser in our room, we phoned the hotel they said the housekeeping did not find any runners there! so what happened to them did they disappear into thin air or did one of the staff decide to keep them, we would like to be compensated for such poor service and it will be the month of Sunday's before we stay at a Days Inn again, we travel at least 3 to 4 times a year to the States you will never see us again at any Days Inn.We will also inform ALL of our car club members and there is a lot of them that won't be doing business with you again.
On Aug 14, 2015, my wife, 2 kids and I went on a long awaited vacation. We had a package deal for 3 nights, 4 days in the days inn and suites in Lancaster, Pennsylvania, and 1 day at Dutch Wonderland. Upon Driving from NYC to PA, and being thoroughly exhausted, all we wanted to do was relax. We received our key card, unpacked everything, and went for a bite to eat. Upon arriving back at the hotel, with packages, we couldn't get into our room. My wife had to walk back to the front desk, while I struggled to hold the packages, and control a 2 year old and an 8 year old. She came back with a "reprogrammed" key card, and we gained access to the room. We then went to the facilities pool, which had chipped paint and stucco all around it, and 6 broken lounge chairs. Once again we were locked out of our room. After another trip to the front desk, this time dripping wet, we were issued yet another "reprogrammed" key.
We decided to get some sleep. As I sat up watching the tv, which had so much interference I couldn't hear the tv, my wife and 2 kids fell asleep. Around 1030 at night, our door gets flung open, and a man is standing there. I am a NYC Correction Officer, and I immediately pulled my firearm, to protect my family. The man turned and walked off. I got dressed and went to the front desk. After identifying myself as an off duty Law Enforcement Officer and explaining that this is unacceptable, They offered to refund 1 night out of the 4 days, and told me that they knew something like this was gonna happen. They made a mistake and gave our key card to another customer, which somehow worked on the first try, unlike ours. We spent the night, because we were exhausted, but I had to sleep with my firearm on the pillow. We checked out first thing in the morning, and will never go back......this is unacceptable, an innocent man could've lost his life because of this establishments gross negligence.....UNACCEPTABLE!!!!!
On July 6, 2015, my family and I drove from Upstate New York to Parris Island S.C. to watch my son graduation from the Marine Boot Camp, and when we got to Days Inn Port Royal/near Parris Island 1660 Ribaut Rd, Port Royal, SC 29935; to check in on July 8, 2015, when we open the door to the room a horrible smell hit us in the face, the rooms were filthy, the sheets was suppose to be white, but the were beige with a little white, like piss stains, the pillow cases were also filthy, the carpet was dirty, and to top it off it had an ajoining door and the people on the other side of that door kept shaking the door handle like they were trying to get in our room, and they were loud, and their were people hanging outside the rooms smoking marijuana and some other strange smelling substance. My family and I did not feel safe there, so we was inside the room for 15 minutes and decided to leave. We booked this reservation through Priceline. com now we are in the process of trying to get our money back, because we did not stay in the hotel, I went to the front desk and informed them that we would not be staying at this hotel. My issue is not with Priceline.com, but rather with Days Inn Port Royal!!! I am not going to stop fighting to get my money back!!!! Even if I have to hire a lawyer!!!
I have just return from staying at a Days Inn located at 2512 E Andrew Johnson Hwy in Morristown TN. My experience was a bit scary considering the circumstances. I ordered one room with 2 queens beds non-smoking. When I arrived the evening of August 2nd, 2015 I was given room 124. Is was obviously a smoking room but worst of all, when we peeled back the covers, the sheets had not been washed or changed. Not sure what was stuck to the sheets. I called the front desk and immediately moved to room 123. This room was much better, however I did encourage my family to keep their shoes on because the carpeting looked at little rough. The only thing that I noticed of concern was that the toilet was slow flushing but often the case in an older place. Then, Tuesday evening 8/4/15 the toilet didn't flush and proceeded to run all over the floor. I immediately turned the water off in the back and called the front desk. A lady and her daughter showed up a few minutes later with a plunger, repaired the toilet and I advised where to turn the water back on....As she is leaving with water an inch deep in the bathroom and flowing into the dressing room, she advises me to make sure to return the plunger to the front desk when I check out. I took the majority of the towels and placed them in the bathroom and as much of the carpeted area as possible. As we checked out this next morning our memory was more along the ocean of sewer in our room....I would like from someone to get in contact with me as soon as possbile
My family and I paid for two nights to celebrate my daughter's 7th birthday. Upon inspecting the room we complained about a fowl odor. They said it was due to vinegar they used to clean with. We went out to eat & I took my three kids and husband out to eat. I also bought a Grayco pack and play , play pen. As I was told they had no extra baby or roll away beds. Everything we brought to the hotel was brand new in big space bags. As I had heard on the news bed bugs could be an issue in many hotels. We came back to the room and showered after swimming. We proceeded to put the kids to bed. Since everybody was tired from a long day. My husband and I watched a movie and started to fall asleep . Despite the odor in the room ... even after somebody finally came in to spray some kind of "odor nuetralizer". We were all awaken by loud noises coming from the room next to us. We called to complain and they said nobody was staying in that room. We continued to deal with what sounded like partying teenagers and banging on the door that connects the room from inside. This went on until 4:00AM! The front desk sent somebody to check after countless complaints. They found people partying in the room next to ours. They somehow got into the room without paying, or being noticed by anybody besides us. Then we asked them to check and make sure the connecting doors were safe. As we could not sleep being worried for our children. When they opened the door on our side leading to the other door it was filled with pizza, beer bottles & trash ! We finally fell asleep around 4:30AM.
When we awoke .... Nothing could prepare us for the horror we would see!!!
There were cockroaches everywhere. Sooooo gross ! They were up the walls, in the bathroom & in our son's brand new play pen ! We went to the front desk to confront them. That man was the most ignorant person I have ever met in my life. He treated us like we must be lying! Then even when he saw the proof ... he treated us like it was our fault. Yet he just happened to have an exterminator at the hotel at the time !!! He continued to insult us and treat us like we were discusting ! Really ?! He told us we would have to check out & we would get the money back for the second night since we would not be staying a second night. Then he proceeded to tell us it would take seven days or more to get the money back, that we just paid the day before !!! So, my daughter's birthday was completely ruined ! Upon leaving I had to throw away a brand new play pen. At this point I had 2 hours of sleep and was out $67.88 for the play pen, at least $78.00 for the first night and had to wait at least seven days for the second night's money( at least $78.00 ). After crying and watching my kids ball their little eyes out, and throwing away the new playpen due to bugs... I called the complaint hotline. I even let them know I had pictures & video of the bug infestation! I also informed them I had a receipt of purchace for everything I had just bought from Walmart, the day we checked in. So the facts are ... They had an exterminator on hand, everything we brought to the hotel was brand new in space bags, and yet we are blamed for days inn in Portage, IN's bug problem ! Upon providing information, pictures and proofs .... We were guaranteed a full refund ! The first night & playpen included. We were also told we would have a free reservation at any days inn of our choice to make up for our horrible experience! Well it has been two years, and seven days, and we have yet to be reimbursed anything ! I have called, but nobody calls back. This is by far the worst hotel & staff ever ! To make things worse we stayed at your hotel 4 times in less than 1 year before all of this happened. We used to love days inn. Now we'd rather stay at dollar inn or country inn and suites ! Way better treatment ! Not a bug in sight ! I still have the photos & video as well. If I do not recieve what I was promised I will go to NWI Times, The Health Dept. & possibly Fox News ! I am sick of calling to get no more response or empty promises !
Spent the night in Hurricane Mills, Tennessee. The room was dirty, curtain had a hole in it, bedspread stained. We came back after a day of working at a relative's farm to find all the rooms upstairs with doors open and sheets off our beds, but the cleaning crew (man and woman from India, no English) were in a different room. My brother was very hot and dirty from the farm, so he decided to get in the shower even if they were still cleaning. They came to our room to make the beds and I took my purse & went outside to let them finish. I forgot about my jewelry bag--it was stolen. We didn't notice until the next day. I talked to the manager, an Indian man with poor English, and he said he would check with the cleaning crew and call me. The next morning, back in my home town, I called and talked to "Carol" and she said she would talk to the manager and call me back. Today I called and a man (southern accent) said they would call me back. Not one of them has called me. I just called the police to file an official report. Needless to say, this particular Days Inn is at the bottom of the "scum" list. NEVER stay there if you care about your belongings, clean rooms or decent management.
My wife and I spent 25 July at the Days Inn at 120 Childs Rd. in Harriman, TN; it was absolutely awesome!!! Then the next night, Sunday 26 July we decided to move closer to Knoxville Airport and we stayed at 2962 Alcoa Hwy; we were very disappointed. To begin with, the phone didn't work, constant bust tone. I told the desk clerk and they never came to fix it. The second light didn't have a light bulb in it. We had to wake up at 2:30 AM and the room didn't even have an alarm clock. The light on microwave display didn't work, so the only way we knew what time it was is to keep getting up, turning on the one light and look at our wrist watch. The room only had a half of curtain, so the window couldn't be completely covered, which meant we were going to have to sleep with the constant light coming in all night. The bed was stained and the couch arms were so nasty they were slimey. The commode was like a rocking horse it was coming off the floor, what a complete mess! There was no ice bucket in the room, so I had to walk to the front desk, where the clerk told me to go back to the room and he would have on delivered. I told him, BS, have one delivered here, so I don't have to make another trip to the room and back. He finally got out of the easy chair where he was play some game on his cell phone and got me an ice bucket. the only ice machine is in the front office, what a joke! There was no pen or pad in the room to take notes from a call I received. I have stayed in many Days Inns in my lifetime, but this has to be the most horrific experience I have ever encountered with a Days Inn. Whoever runs the Days Inn at this address should be fired immediately! What a dump!!!
My wife and I spent 25 July at the Days Inn at 120 Childs Rd. in Harriman, TN; it was absolutely awesome!!! Then the next night, Sunday 26 July we decided to move closer to Knoxville Airport and we stayed at 2962 Alcoa Hwy; we were very disappointed. To begin with, the phone didn't work, constant bust tone. I told the desk clerk and they never came to fix it. The second light didn't have a light bulb in it. We had to wake up at 2:30 AM and the room didn't even have an alarm clock. The light on microwave display didn't work, so the only way we knew what time it was is to keep getting up, turning on the one light and look at our wrist watch. The room only had a half of curtain, so the window couldn't be completely covered, which meant we were going to have to sleep with the constant light coming in all night. The bed was stained and the couch arms were so nasty they were slimey. The commode was like a rocking horse it was coming off the floor, what a complete mess! There was no ice bucket in the room, so I had to walk to the front desk, where the clerk told me to go back to the room and he would have on delivered. I told him, BS, have one delivered here, so I don't have to make another trip to the room and back. He finally got out of the easy chair where he was play some game on his cell phone and got me an ice bucket. the only ice machine is in the front office, what a joke! There was no pen or pad in the room to take notes from a call I received. I have stayed in many Days Inns in my lifetime, but this has to be the most horrific experience I have ever encountered with a Days Inn. Whoever runs the Days Inn at this address should be fired immediately! What a dump!!! Gerald C. Marquit,
My 37 year old Son was hired at the Days Inn in Elizabethtown, Ky to assist in Housekeeping (for which he has much experience). He worked 2 or 3 shifts & was satisfied with the work. When he went in after a day or 2 off schedule, he was doubled over in abdominal pain & knew he could not work (a Gastrointestinal issue that is not common for him)...He pleaded to switch that shift with someone else, but was denied & told that if he could not do that shift to not bother coming in for his next scheduled shift. Indeed the problem resolved itself within a few hours, but now he was/is out of work. They are missing out on a very hardworking, capable employee. The problem is, that after waiting for a paycheck for about 3 weeks, he stopped in on July 24 to see if his check was there, he was told there was no check for him. The woman who told him that (she had taken his application & later interviewed him) now contends that he never worked there. He actually had filled out his Tax paperwork...The check should be for 7.00/hr for about 12 hours...Please direct us to whomever can resolve this ASAP, or it will be reported to the State Labor Board.
Good morning,
My daughter & I recently stayed at the Days Inn in Orlando Florida for a night. The room was registered under my daughter's name,which I will be happy to provide, but not in this feedback. on July 2, 2015, room 143. The smell of room was unpleasant!. Maybe to much cleaner of some sort. The lamp by the bed was broken, thought lamp might have needed a bulb, but a maintenance person came to check & we both discovered it was "Broke" The soap dish in bathroom was not securely attached to bathroom wall & it was a ceramic one. Those are heavy if they fall! You could see where dish was coming loose from wall. I needed to put Insulin in fridge and fridge not cold. Tried adjusting to no avail. Went to talk to the person on duty by the name of Ceasar that evening. He was rude & of no help. Is there any assistance, or compensation you can provide for the all the discomfort that was given to us?
We are staying in the Summerton, SC Days Inn and are disappointed that the pool is still not very clean. Debri floating in the water and the sides,(tile) are grimmy. We stayed hete last weekend on our way to Florida and again this weekend on our way home. The pool issue was brought to management's attention last week.
We Recently Stayed At The Dump In Port Jervis Ny Days Inn .what A Disgrace.lets Start With The Manager Walking In Our Room 10 Mins After We Checked In ,i Was Walking Out Of The Bathroom When The Door Opened ...no Knock Mind You!we Had A Pet Friendly Room ,dirty And Grungy Does Not Even Begin To Describe It! The Pools Water Looked Ok Till, We Decided To Take A Refreshing Dip ,bugs ,smelly Water No Filtration System That We Could See.broken Old Chairs And The View Of The Empty Run Down Storage Room Was Our View.no Kleenex In The Room No Soaps In The Shower,the Cieling Falling Down Peeling Stained And Bathroom Counter Had A Huge Crack In It.as For Pet Friendly Rooms ....they Should Be Designated Rooms Just For Pets ,like A Smoking Only Room,not Just Any Room As Some People Are Allergic To Animalss...then Most Important Was My Lack Of Feeling Secure There..not So Much Everytime We Went Out And Came In To The Entry Door We Never Needed A Key Always Open Even At 12;30 Pm .plus No Screens In The Windows On The Second Floor.this Was A Horrible Experience And They Also Did Not Honor Our Aarp Card ! I Have Pictures Of Some Of The Things In The Room .peep Hole Had No Lense I Stuffed Kleenex In It!
We spent from July 6 through July 11 at the Days Inn in Sharonville , Ohio. This is ONE of the MOST DIRTIES and NASTIES places we have ever stayed. The place is old, it had holes burned in the sheets, blankets, dirt behind the beds, behind the dressers, the tub had a ring of dirt in it, the sink in the bathroom was falling off of the wall. You could not see out of the window because it was so filthy, I had to take a rag and scrub part of it down so we could see out. The Pool was dirty had not been cleaned in days, black stuff on the bottom of the pool and stuff floating all around. AND THEY LIED, they DO NOT have a bar or a restaurant in the motel. It is another business located at the top of the drive. NO game room, The MANAGER is RUDE to everyone and can NOT TALK TO PEOPLE CORRECTLY. IF you have a problem then correct it, DO NOT talk crap back to people. This place needs to be bought by someone else and remodeled. New paint and carpet would do this place good. The Breakfast was a joke, this same manager tells the public that we do not have or we ran out, food is cold, frozen, rotten, and it is dirty. WHY WOULD DAYS INN ALLOW THIS TO HAPPEN. THIS IS NOT GOOD FOR ANY BUSINESS. PLEASE SOMEONE CORRECT THIS MESS, OR SHUT THE PLACE DOWN.
My wife and I stayed at your Sandusky, OH location, 7-2-2015 and were very disappointed with the hotel and personnel. We have contacted 800-Days Inn 4 times since visit with little or no response. I am put on hold 15-25 minutes before a customer service rep picks up, am promised assistance, and am continually put off. I hung up 7-13 after being placed on hold 25 min. Basically the location the room had a horrendous floral smell that eminated from the bedding. I mentioned to desk clerk 1/2 hour after checking in about the smells, not offered another room, and told to run the air conditioning to circulate the air. Since the room was prepaid using the Wyndham site I didn't have much choice to go somewhere else which I would have done. My wife has asthma and experienced medical challenges which she needed to take additional medication for. I needed to sleep in my car as I could handle the smells. Neither of us were able to sleep. The desk clerk in the morning saw me exiting my car, pillow in hand. I advised the clerk neither of enjoyed the visit, received a shallow apology for the inconvenience with no consideration on the bill. Since then the hotel manager emailed an apology with a 10% credit on our credit card which was more of an insult than a opportunity to rectify an unfortunate visit. I was offered no explanation from anyone as to if a housekeeper used too much cleaner, the vendor has a bad product, or if this is isolated. We've stayed at this location before with no challenges and not sure why the issues, lack of interest, and the poor customer service by leaving clients on the phone 15+ minutes. I don't know whether I should trust Days Inn on my next trip to provide the bare minimum of a clean bed hotel and satisfactory customer service. I have given up trying to contact Days Inn through your customer service number and would like a direct contct and a direct phone number if I am unable to answer. I will not be left on hold again as a way to disuade talking with a customer. Thank you.
Within an hour of my making reservations early this morning for logging the next two nights at Days Inn and Suites, Euless, TX, I was notified by my employer that the job I was to do was cancelled. I immediately called to cancel the reservations. I was informed that even though only an hour had passed, it was impossible to cancel the reservations and I would be charged on my credit card for the next two nights. I consider this to be a theft of my money. I do not expect to stay in this particular Days Inn in the future and possibly not in any Days Inn. I certainly will not use priceline.com ever again. I feel violated and taken advantage of. I doubt I would feel any less violated if I was robbed at gunpoint.
HORRIBLE!!!
MYSELF AND MY ENTIRE FAMILY WILL NEVER STAY AT ANOTHER DAYS INN!!!!!!
My family hosted our annual "Family Reunion" at the Days Inn in Ripley, TN from July 3rd, 2015 until July 7th, 2015. This place should be shut down ASAP!!! When I made the reservation the lady at the front desk was EXREMELY RUDE. She had a HEAVY accent and couldn't understand a word she was saying. She told me to call back in 30 minutes to reserve my room. When I checked in and entered my room, to my surprise and DISGUST I found DRIED BLOOD, URINE STAINS, AND HAIR on my sheets, pillow, comforter and mattress pad. ALL the pillows had yellow stains on them as well as the pillow cases. My phone didn't work in my room. When I notified management she told me to wait until the morning instead of fixing the problem. The tv and remote looked like they haven't been cleaned in awhile. The floors were dirty and looked like they hadn't be vaccummed. Management offered me another room, but the same problems persisted. There was hair and unrine stains on the pillows, mattress pad and bed. There were NO HOTELS AVALIABLE FOR 60 MILES AWAY. My brother and his pregnant wife didn't have air condition in 90 degeree weather. He told them the cord had a shortage in it and to not touch it. His key to his room didn't work as well. It was 4th of July weekend so it was VERY HOT! We wanted to go swimming, but the pool was dirty and looked like it was a shorage area. There was garbage and car parts stored around the pool. The bottom of the pool was BLACK! There were frogs outside of our rooms. Puddles of water were in the parking lot that caused a great amount of bugs. The dumpster was overflowing with garbage. We stayed in rooms: 111, 215, 211, 103, and 117. That wasn't even half of our rooms or complaints. On the website it said that they would have waffles and pastries for breakfast. NO!! Instead they had stale white bread, miniature bagels and miniature sausage biscuits and honey buns that looked like they had been bought from the DOLLAR STORE! Myself and my ENTIRE FAMILY had to go to Walmart to buy cleaning supplies to clean the room because it wasn't fit to stay in without being cleaned. We each paid $210.00 to stay for 3 nights and the place and service wasn't worth a one red penny of it!!!
Would never stay at the Days Inn and
Suites In Mcalster okla. Beds wasn't made sheets were dirty and had been slept on,asked for another room and found the same thing. Worst ever got my money back and instructed all other employees stay some where else. This Days Inn & Suites is located in .and Operated by Amish Patel General manager. BAD,BAD,BAD
My grown son and I just traveled through southern Oregon and northern California. We stayed overnight the Days Inn in Klamath Falls, Oregon earlier this month. The room was very nice as was the staff. This was my first stay in a Days Inn and I will definitely look up Days Inns in other US cities when I travel.
Hello, my name is Trisha House and I stayed at The Days Inn located in Sequim Washington on 6/22/2015. When I checked in everything seemed okay, until I went to get onto bed and found what appeared to be semen on the sheets I was laying on. I immediately called down to the front desk to see if I could receive new sheets but instead the front desk employee moved my room. When I got into the new room, I pulled back the sheets to make sure everything was fine, and once again it seemed to be okay. After I got into bed for the second time I started smelling urine. I got up to see if I could locate the smell and it was on the chair next to my bed. I immediately reported the problem and had an employee come up to the room to see the issue I was having. This employee said that it was definitely urine and that she could smell it as she walked into the room. She then insisted I moved rooms again, making this my third room of the night. The next morning when I went to check out, I asked for a discount due to all the issues I had and the front desk employee became argumentative and started accusing me of lying. She then only took 25% off of my stay and said that it was the best she could do at the moment, but if I needed further help I could email the hotel manager. I did exactly that, however I didn't receive a response until I emailed a second time. This email said that I couldn't receive a full refund (like I had asked) due to the fact that I stayed in 3 different rooms instead of just accepting new sheets. The problem that I have with that, is I originally only asked for new sheets but was declined. This hotel was filthy and the service was horrible! If possible, I am still seeking full reimbursement.
My family and I were visiting Parris Island for our nephew's Marine Corps boot camp graduation. This hotel (Days Inn/Port Royal - RM 232) was the closest to the base and was recommended to us from another hotel that was booked solid. I viewed the photos and, even though it is a 'Days Inn' which is known to be a budget hotel, the combination of recommendation, photos and hotel description made us decide to give it a try. Having said that, this review is based on what we paid for the room. If this were the typical $29-$49 per night hotel/motel, the review would have been made with a different level of expectation - however - we paid $110 for this room and, as such, we expected a certain level of cleanliness and amenities. From room front to back; though a smoke-free room, it overlooked the pool and cigarette smoke from the patio below wafted up and came into the room whenever the door was opened. The windows were dirty, one of the two key cards did not work at all - the other had to be tried multiple times before it finally unlocked the door. Inside, the carpet appeared to have been recently changed. The two double beds looked as though they were hastily made. There were three pillows on each bed. The sheets/pillow cases appeared to be clean, but were obviously old. The air conditioning unit was missing the temperature control nob and the top of the unit had two dead flies and a bunch of smaller dead gnats. Clearly not cleaned or even wiped off. The door did not fully close. It closed, but had so much 'play' in it that there was about a 1/4 inch gap that remained open (we had to put a chair in front of it to keep it sealed). The wall switches were filthy and had paint on the edges. There was initially no microwave or fridge in the room (which was in the description - more on them later). The framing around the a/c unit had pieces of dirty bare wood that looks to have been jammed in to keep the unit steady. Turning on the a/c produced an immediate 'musty' smell. The walls had several areas that were damaged and/or had dirt streaks/chipped paint. The bathroom sink area (not actually in the bathroom) had a newer countertop - but inside the sink was cracked. The sink was not draining properly and took several minutes to drain fully. The bathtub drain was the same situation. The bathroom itself was tiny - I mean so tiny you had to slip in sideways when trying to close the door. The grout between the tiles was black (i.e. filthy) in areas. The tiles were cracked in multiple places. The water control knobs for the tub/shower were old, worn and were hard to adjust. The water was hot and plentiful. The shower head had signs of red mold, which is due to lack of cleaning. The towels were old and of cheap quality. They appeared to be clean. We checked the bed for bed-bugs and did not find anything . . . which is the only reason we decided to sleep there at all. We were only in the room a few minutes before having to head to the base, and we knew we would not be back until close to bedtime - so this was literally just a place to sleep and then get up and go again. When we returned back to the room, we were pleased to find a microwave and fridge. It was 9pm and so we decided to make some popcorn and watch something on TV. The tv was a flat screen (as was in the photos), however, it was a 'Insignia' brand and did not work very well at all. By that, for example, the people on the screen had sporadic purple skin tones, or the whole screen would turn yellowish from time to time. Old, junky, whatever - it did not work well to the point of not being enjoyable at all. The microwave also keep beeping at odd intervals and the timer did not work - no matter what you pushed, only '1' would come up - so you could set it for 1, 10, 1:00 or 11:00 minutes only. After using it, we had to unplug it to stop the beeping. It, along with the fridge, was plugged into a dirty power strip that was dangling from a wall outlet. Noise from the pool area was not bad at all - albeit the cigarette smoke coming from below was an issue. The pool itself was small and, while we were there, packed pretty tight with people. We chose not to enter the human soup. The complimentary breakfast included a pile of toaster made waffles, mini muffins and cereal. The 'fresh fruit' mentioned in their description was a couple of getting old bananas in a bowl. I could go on, but I think you get the drift. We were extremely disappointed with the room for the price we paid. If you are traveling to the area and specifically Parris Island - note that the proximity to the base is not an issue. It is the closest at about 7-10 minutes away, but the other hotels are probably about 12-15 minutes away. I would not stay at this Days Inn (and probably not any Days Inns) again unless it was literally the only option. We met folks that stayed at the nearby Hampton Inn and Holiday Inn. They seemed to have a much better experience. If you can swing it, spend the extra dollars - especially if you plan to spend any time at the hotel. I also thnk it bad business to gouge Marine Corp families . . . the same room is only $56 dollars today.
What A Disgrace. Two Rooms Were Booked At The D/i In San Antonio, Downtown. Cockroaches, Musty Smelly Smoke Room Although Non Smoking Requested, Grimy Bed Sheets, No Help From Hkeeper, Room 208 And 210. Changed Room 210 T0 212. Noisy Dirty, Never Again. Easily Took My Money But Wont Refund. Breakfast, Plastic, Tasteless And One Can See The Hotel Is Run As Cheaply As Possible. Used Our Own Pool Towels And Even Covered He Pillows With Our Own Towels. .. And This Is Under The Wyndham Flag, Disgraceful.
I Was So Disappointed With Your Hotel In Provo Ut.
Expected To Have Nice Breakfast And All They Had Was Bread,oatmeal,coffee,juice.
Ive Stayed At Your Ogden Ut Hotel.
They Had A Wonderful Breakfast.
Coffee,eggs,bacon,sausage,waffles,juice,fruit And Then Some.
I Will Never Stay At Your Provo Hotel.
I would like to make a comment in regards to your Days inn in Ottawa.
we had rented a room there on June 4th 5th and left on the sixth. we booked the room off hotwire and paid 102.00 a night plus taxes. When we arrived they told us that we must pay a deposit of 200.00 which left us very short.
first of all why don't you stipulate that there is such a high fee for a security my husband is disabled and barely had enough to eat. secondly I asked what happens if you don't have the deposit the gentleman told us they turn off the phone and tv I think this is ridiculous you need to let people know this if that was the csse had we known we wouldn't have stayed there this is not good business.
Days Inn Anaheim Main Gate
We booked two hotel rooms at this location for a two night stay. I can't say enough negative things about this rancid establishment. We had no other option but to keep our rooms for the second night due to the holiday weekend and proximity to Disneyland. Where do I start. The carpets are so dirty your socks turn black. The rooms smell moldy. The towels are not clean, they had rolled up hairs stuck in them. The most horrifying is the BED BUGS!!!! I didn't see them till the second night. I woke up uncomfortable and saw something crawling on my pillow at 4AM. I smashed it, then turned on the light and saw a big blot of blood and a bug about the size of the tip of a q-tip!! I had no idea what it was so I quickly looked it up and realized it was a giant bed bug! My kids and husband were sleeping. I immediately got them up and checked them. We packed up and left for the laundry mat at 4:30AM. We had to wait till 9AM to speak with the general manager Nirav Bhakata. He did not want to comp our rooms because he said we didn't notice it till the second night! He has a dirty, nasty, unkept hotel and BED BUGS!! I have video and pictures of these BED BUGS. Nit only does he expect us to pay for the rooms, we have inquired other expenses trying to ensure we don't bring them home! Laundry, Steam sanitizing, expensive car wash, and seriously it messes with your head thinking about bugs biting you or your children while you sleep.
5/17 Red Rock-Gallup NM. Military seaman headed from Ca to TX for a funeral. Booked the room on hotels.com. Was told upon booking the hotel showed to have indoor pool, free cont breakfast and no pet fees, so should be perfect for our family. GREAT! NO issues until check out time. Was told since didn't pay $10 pet fee when arrived, would be charged $100. Called hotels.com and was told that was a fee the hotel would collect and wouldn't be charged upon reservation. Reminded them we were told no fees. They agreed to credit $10, but not the point. They called the hotel, spoke to the manger who said they were very upset and they didn't charge anything to us because we didn't give a credit card for incidentals. Hmm... How did my credit card get charged then??? Desk clerk extremely unprofessional accusing us of not being able to read the sign that states the pet fee policy, asked if we were dumb, not able to read, blind. They asked is this how we raise our kids. Said was going to charge the credit card that was given for incidentals the $100. I told them they were not going to charge our card, that we didn't have a problem paying the $10, but they weren't going to charge $100. Desk clerk picked up the bell and started waiving it in our face saying they were going to charge it and if we didn't leave, they were calling the police. Told them we were not leaving until this was resolved. Police were called and the desk clerk told them we assaulted her. Said they had it on tape (of which all they had on tape was all the actions of the desk clerk). Owner came out and also said they were going to charge the card. What a minute, the owner told hotels.com she was extremely upset because they didn't collect the credit card TO charge us!! Can this place not get their story right????
This hotel is the most unprofessional place I have ever been to. Not only will we never stay here again, depending on how this is handled from here, we may not stay at a Days Inn ever again either.
I called my bank and explained the situation. $10 had been charged and if anything else went through, we would have to go through a dispute process.
Good afternoon,
My name is Mrs. Olesen, we just returned from a vacation stay at the Days Inn location listed below. The condition of the hotel as well as the house keeping services had much to de desired that being said I would hope this matter will be addressed quickly. I would like someone to respond to this matter in a timely manner. We recommended this hotel to another family who traveled with us and we very embarrassed. I can be reached at the following e-mail address Listed below are a couple of things that need be addressed.
The address: 37 William St, Aurburn NY.13021
The smoking of Pot in the rooms as well as the hallways.
The rugs were dirty.
The house keeping needs to be trained better on services to the rooms.
The room smelled like smoke as well even though it was non smoking one.
We stopped in the Days Inn at 1608 North US Hwy 1 in Ormond Beach, FL 32174 on May 9, 2015 after a long day of travel. The initial room we were given had no working lock on the door. After complaining, the second room we were given smelled so much like mold - that we decided to cancel our stay and go somewhere else. This all took place within about a half an hour of our arrival. The desk person told us we would have to speak to the manager to have our payment refunded (who, of course wasn't in. On 5/10/2015, we were given his card, and although we spoke to the general manager (Kishor Patel)by phone on 5/11/2015 and he said he would refund us, we still haven't seen a refund listed on our payment account. We would like our refund. We would not recommend this place to anyone. Days Inns used to be a whole lot nicer and more worthy. I realize they have franchised out - but this particular one seems to only be harming the reputation of the corporate image as a whole.
Confirmation Days Inn, Rockhill SCI recently made a telephone reservation (for two non smoking rooms at your Days Inn, 875 Riverview Road, Rockhill, SC. On arrival at 1:30 am we found that the rooms (room 122 and 123) were in fact smoking rooms and reeked of smoke. I have a pregnant daughter staying in one room and another couple with a 21 month old baby in the other. On arrival to the rooms, I went back to the office to complain that the rooms stunk and requested two other rooms. I was told that was too bad as they did not have any other rooms. As we were so tired we decided to give it a try. It turned out that Room 123 where the the baby was staying was so noisey from the carryings on in Room 124 that they had to sleep in their vehicle. At around 7am I went to the office to complain and turn in the keys and the woman there again said basically too bad. Actually she didnt even utter a word. I then went to see about breakfast and found that the room was bombarded with teenagers and couldn't even get in it to get a coffee. The teenagers were yelling and screaming in the parking lot outside our rooms and would not quiet down even when asked. I have stayed at the Days Inn for the last 10 years on my trip to Florida and return and if this is the service I can expect, I will not stay there again. Hopefully you will reimburse the charges that were incurred on this date, a total of $230.71.
I have tried to contact the Days Inn Corporate office and have not received a response. Maybe this way they will listen.
I deserve to be fully credited for this night!! The whole staff were unprofessional and rude. Some were actually nasty!
I had the misfortune of staying at Days Inns in Englewood, Colorado. First they lied about the charge of the Room. The room had curtains down, could not use chair or couch due to stains (blood, urine, who knows) did not touch. The television was unplugged. The phone did not work and was so dirty I used a rag to pick it up. The room stunk. The commode overflowed and when I asked for someone to come, I was handed a plunger!!!!! I saw the front desk clerk while cleaning the breakfast area spray the fruit in the tray. Made me sick to my stomach. I know animals are allowed in some areas but there was one dog that used the bathroom in the entrance next to the breakfast bar. UNREAL! The faucet in the sink of the room leaked when you tried to wash my hands. Carpet was coming apart.
NOISE above room began. After 1 and 1/2 hours called front desk, manager said she would call them. Noise got worse. I called later and she told me she could not tell a parent how to raise their children and there were five in the room. I asked should I have to call the cops and was told to be sure and get her name right!
This is the most disguisting atmosphere I have ever had. I did call the Corporate Wyndham but nothing yet and probably not. Said they were sorry, tried to be helpful I thought at first, then they backed off. I was told I would hear back by email. GET REAL!!!!!!!!!!!
I deserve to be fully credited for this night!! The whole staff were unprofessional and rude. Some were actually nasty!
The health department needs to close them down immediately! I should and may call if I do not hear anything by tomorrow.
The Worse Place Ever! The Door Was Broke, Window Wouldnt Lock, Fridge Was Broke Made The Room Smell Like Mildew!! To Top It Off U Have Employees Stealing Our Money! 2 Different Customers. A Front Desk Clerk Took Our Credit Card Plus Cash, Forgetting The Camera Waz Running Said No Money Was Given And Ran My Credit Card! They Cleaned Out Another Customers Hole Bank Account. Was There Fighting As Well. Manager Wouldnt Come In. We Called The Cops.
..horrible Plc, Horrible Customer Service!!!!
I had the unpleasant experience of staying at the Days Inn in Mooresville North Carolina on the 31st of March. We were on a trip to the Florida Keys and stayed at three different Motels going and four returning. In all my years of traveling I have never come close to having the experience we had there. The room was so filthy that my wife and I slept with our clothes on and on top of the covers. Friends of ours traveling with us experienced the same. Needless to say that the other six motels were not at a Days Inn. I regret having to send you this message but I feel that you should know.
Maurice Lambert
We stayed at the Days Inn in Monroe, LA. March 19 and found that the bathtub looked as if someone had put feces on it. Disgusting. I was told it was cigarette burns in a no smoking room. Also, there was a beat up junky looking car with flats in the front parking lot. The hotel is next to Sam's Warehouse and the ugly garbage or products or whatever it was from Sam's looked horrible. A strip of wooden fence would block that ugly view.
I'm staying a week at Days Inn Turlock, CA. Ok so my room doesn't have a microwave. I walk to the office, after hours, to use the microwave and you know what they told me? They said :"GO TO THE GAS STATION AND USE MICROWAVE THEIR." I paid a week to be told that BS?! WHAT horrible customer service. Risking my safety waking all the way to the gas station! Ooh I wish I had could get a hold of corporate!
My husband and I travel extensively for dog shows. We routinely stay in Louisville in March, and this year chose the Days Inn. We chose it because of the price, proximity and the pet friendly designation. I booked on line and called the 800# to confirm what I saw online. Imagine my dismay when my husband came back out to the car and announced that there was a 'NO PETS" behind the front desk? I immediately called the 800# and was advised that there was a Howard Johnson in close proximity that I could book into, at $89/night (more than $25 higher). I suggested that since I had done my due diligence, I did not expect that I would pay the difference! The CSR called the manager of the Days Inn and was advised, sign not withstanding, Pets were accepted for a $15/night fee. We decided to stay at the hotel, take our chances, and requested a follow up call to determine why the hotel had a sign contradicting the information provided on line.
Fast forward to April 6, 2015, and I called to follow up, since no one had followed up with me. I was told my choice was to have the pet fee waived, or have the issue escalated. I'm amazed that customer service boils down to, "if you want to pursue your complaint, you will have to pay". I would hope that the information on line would be consistent with what the hotel practices. If not, the information should be updated, and a guest requesting clarification and followup should not be made to feel like a 'pest'.
Part 2
My husband was traveling alone for a dog show, but sharing his room in Perry, GA at the Days Inn. Upon check in, my husband was surprised to find he could sit on the toilet and get a shower. Overall the room was OK, but the shower/toilet situation was not. My husband advised the front desk on THREE DAYS that there was a problem. His roommate did the same. On Sunday morning, the ceiling above the toilet fell in on him. At no time was another room offered and while the front desk person on Sunday was apologetic, it was unnecessary had the room been changed or the problem addressed. At the very least, I expect one nights' stay removed from the charge...will it happen? We'll see.
I have again contacted corporate, left a voice mail with my name and number, but based on my last experience with Days Inn Corporate Customer Relations, I am not holding my breath. This is the second situation in less than a month, where a guests basic expectations were not met, customer service was non-existent and the guest was either ignored or left with a BAD experience. I guess the expression, 'you get what you pay for' is true. Suffice it to say the Days Inn has been eliminated from our list, and based on what appears to be the Wyndham Corporate Policy on Guest Services, we may eliminate your hotels entirely....
Hello I stayed in the days Inn in downtown gatlingburg tenesse.. The rooms were so dirty and especially the restrooms.. I don't think it should even be open of all the filth... when I walked in the lobby food all over the floors.. I cleaned and sanitized my whole room. Door wouldn't close properly..
My husband and I just stayed one night at the Days Inn at Salisbury, Maryland. It was a HORRIBLE HORRIBLE experience. Made the reservation over three weeks ago because we were there for a softball tournament and just wanted a place to sleep. Well, they put us at the back of the hotel where I am not sure who all were out there but the screaming, the door banging, horns beeping, numerous loud people all around, obscene language, etc. went on until 2:00 a.m. The room was adequate. I now read on Trip Advisor about bed bugs and mold - thankfully, I didn't see any of that. I will never stay at a Days Inn again - the caliber of Days Inn that I used to know and what I experienced this weekend is very very sad. You should CLOSE the one in Salisbury, MD IMMEDIATELY!!
We stayed a the Days Inn at 1144 Bush River Road in Columbia, SC for one night (April 11, 2015). The front desk person was very friendly. However, the building and the accommodations left a lot to be desired. Our room (#132) smelled of smoke. The toilet was very loud. There is a "dip" in the floor near the vanity and the sunlight shown brightly under the door. The chairs in the room were so dirty that we used plastic bags to cover them. To top this off there is a dilapidated portion of the building on the back located by the pool. One can see that it is being occupied by vagrants. Upon our return that evening we saw numerous "strange" people hanging out in the back area. Concerned for our safety we had our phones on speed dial for 911 in case we were approached and placed the larger of the dirty chairs behind the door once we entered the room. Needless to say we did not have a good night's rest. I have stayed at other Days Inn locations and the accommodations were ok. This location needs to be closed or renovated especially for safety issues. We will not stay there again.
It is so wrong how your manager at days inn crossroads treated me then claims thdre is noone higher than him nor is there a corporate office. He just hung up on me. I left a bag with 500$ worth of new product there in a drawer. The maid first said she get it and take it to front desk and the next day she acts stupid and says there was nothing. Then manager doesnt even talk to anyone just says his housekeepers dont steal and if i had a problem to call the law and hung up on me. He was so mean and ugly to me says hes got way more important things to do than worry about my makeup. He is rude and disrespectful and he had no reason to be. I want my makeup i want my bag, what do i need to do to get it back??
On April 11,2015, I was driving down I-64 when my car broke down severely. I was about a mile from the Waynesboro,VA Days Inn with very little money and stranded 5 hours from home. The service vehicle took me and my husband, Larry, to the hotel and we asked if we could sit in the lobby area until our ride could pick us up. The young man on duty that afternoon ( I wish I could remember his name ) not only obliged us but he gave us coffee, a couple snacks and frequent use of the restroom. I was four months pregnant and a nervous wreck but he was so kind and thoughtful that this experience wasn't so awful. I just wanted to say thank you to Days Inn for hiring such wonderful staff members and a special thanks to that young man that showed so much care and concern. I am forever in his debt!!
Hello. My name is Tamika Harris from Silver Spring, Md and I have a complaint about the employees of Days Inn Hotel in that area. Everytime I do go to that hotel, whether it be by myself or with a boyfriend I am dating at that time, they always ("they" meaning the front desk people and even the manager) are extremely rude to me and even tell me I am not supposed to be on the property! There is no reason I should be banned from there because I haven't done anything wrong at all! One time I had boyfriend and he purchased a room. The next day, I wasn't feeling too great like something was in the air or water or something, and there was a mouse in my room too! But anyway, I went to the front to complain about belly aches and yeast infections and the mouse. By coincidence, these other people showed up that were there as well to complain too but they were there a week or too before that morning. I wasn't really caring about making the complaint to the Days Inn employees, it was just something to do to let them know about, and then the front desk, esp. the Manager went off on me! I let them know this stuff on my own accord because I wasn't asking for no money back or nothing like that (the other people that were there complaining and really wanted their money back though). I don't know why they got so sassy with me maybe because of the other complainers that the manager took his frustrations out on me, but that still is not right at all! They are always rude there, making me feel real stupid and as if I be doing something really wrong while I am staying there. I be feeling relaxed and taking good mini-vacations whenever I stay at Days Inn, but as soon as i check out, it's like armagedon! Please take this into consideration because it really is just unfair and uncooth. Thank you.
We had to move out of our first room because the sheets were dirty. The TV remote did not work. We needed towels. Sone one took the iron. Little things had I known it would get worse, we would of stayed. At 10 pm we were moved upstairs. It was cleaner. But the remote to tv still doesn't work. Had to unplug clock to plug in phone. No lights over vanity or bathroom. Slept on it. In the morning at 7 was told he was on his way up. It's 8:34. I can't even brush my teeth in the dark. Do I ask to be moved again. Can I get a full refund.
I stayed at the Days Inn located at 2185 HWY-71 S Marianna,FL and had the most horrible and stressful experienceven ever. the platinum long blonde hair lady at the front desk was rude and her level of customer service was horrible. 1st have me a hard time for wanting to use my AAA membership that qualify's for a "MINIMAL DISCOUNT" of $9. As she called it and tried to humiliate me in front of a client. Then placed smoking customers in a non smoking area and said that they paid extra to smoke there. I called the front and express that my Godson has asthma and that's why we requested a non smoking area and her response was " I can't control what that room does and they paid extrato smoke". WHAT???? clearly there's a non smoking sign placed in front of all the doors of non smoking rooms... granted they should hey what they paid for and so should I. I asked for a refund so I can go=elsewhere but was denied because no manager in site so was forced to stay because I did not want to pay another 90$ to go to another hotel.. and still management all had not reached out to me after I have called numerous times to speak to someone about the issue. All I can say is this is Unacceptable,,I am appalled at the poor level of service from personel and management.
We Stayed at the Days Inn at 5858 International Drive on Wednesday. Our room smelled like mildew. There was no water pressure to even take a shower. The outside door was not properly installed in that you could see sunlight through the crack . The furnishings were old. The television was about 20 years old and only got a few channels. The exhaust fan in the bathroom fell off in my husband's hand and did not work. The air conditioning unit was extermly loud. Only one of our pass keys worked. All in all this hotel is run down and now what I expected of a Days Inn hotel .
Hello, my debit card was charged 3 times the other day which made overages on my account.
After a few calls to the manager it was removed.
I was not compensated for the overages on my account but because the mistake was made on your end I should at least be given a few free nights of stay at a days inn.
This mishap really inconvenienced me as I just moved from MI to VA.
I stayed at days inn on Atlantic in Virginia beach ,va on april 2nd,2015 though the room was very clean . they charged me twice for the same room when I only stayed one night and when I tried to get it resolved they hung up on me 3 times and the fourth time I called didn't answer the phone. I will be contacting my lawyer to see if I can file a lawsuit because I refuse to be charged over and over again for a room I only stayed in for one night . rude people !!! Need to get better staff
DAYS INN PORT ROYAL 1660 RIBAUT RD, PORT ROYAL, SC 29935 April 1st 2015
This Hotel was a NIGHTMARE to say the least! FILTHY IS PUTTING IT MILDLY! On entering the parking area we all got a sinking feeling this was NOT going to be the place we wanted to spend the night and we could not have been more right! On entering the Check In area there was no one at the front desk to greet us. Eventually a women came out of a back room with her mouth full of food and acting irritated that we interrupted her meal. She asked what we needed and proceeded to burp in our faces without so much as an Excuse Me. When I told her we had a Reservation she not so nicely said Check In is at 3:00 and we could not have our room. It was 1:30 and we were in an area we did not know. It would have been nice to be told a few places we could hang out while waiting but instead we were on our own. On returning there were people lined up waiting to get checked in. I overheard one guest ask why the Room was so much more than his last stay and he was told because of the Marine Graduation (which is why we were there). He told us the Rooms are usually $50. We paid $102.80. Nothing like taking advantage of people!
We FINALLY got our Key. Drug all our Luggage to the room only to find out the Key did not work. Went back to the front desk and a maintenance man was called. He met us at the room and told us 'Oh you have to pull UP on the door handle, some work up some work down' After doing this and my husband pushing with all his might the sticky door opened. I wish it hadn't!! The musty smell hit us in the face. The Air Conditioner was rusted and the front cover was half off. The refrigerator was not running and all the knobs inside were missing. It was unplugged so we were afraid to plug it in. Our daughter went to the Bathroom and yelled out to us 'Wait until you see this!' The wall by the Toilet was splattered with God knows what? We didn't want to guess. DISGUSTING! The ironing Board was broken and fell forward into the Sink/Mirror area. The Blow Dryer did not work and when our daughter tried to plug hers in there was not room enough for her plug. The Shower Wall Tiles and Shower Curtain were covered in Black Mold and the base of the Toilet had Rust all around it. The entire perimeter of the room was thick with dirt and dust. It looked like it had NEVER been vacuumed. Now let's talk about the Beds. The VERY used Bedspread looked like they came from the 1960's and we could only guess what was on them. We pulled them down only to expose DISGUSTING gray dingy sheets. Our daughters had cigarette burns and ours had little black specs I was sure could be Bed Bug Feces. On further inspection we did not find Bed Bugs but still were not sure what the specs were. My pillow had some other women's Makeup on it. We all decided we would rather sleep in the car. We got on our IPAD to try and find another place to stay but the WiFi we were suppose to have did not work. My husband went to the front desk and was told 'Just keep trying HONEY' He told her the Router was not large enough to handle the load. Again she told him to just keep trying. We FINALLY got online to check for another place to stay but everyone was booked due to the Graduation that weekend. We slept in our clothes and covered our Pillows with our extra clothing. It was 85 degrees and as we could see at other Hotels everyone was enjoying the Pools. Ours wasn't even filled. No Work Out Room either. They did offer a Breakfast but with the FILTHY room we could only imagine what the Kitchen area was like. YUK!
When booking this room I was told the Reservation is NON REFUNDABLE and cannot be cancelled or changed. Any other place we have stayed gives you a certain time to Cancel or Change a Reservation. This should have sent Red Flags up for us.
This was VERY EMBARRASING as this was supposed to be a well deserved mini vacation for our daughter to see her son Graduate from Marine Basic Training.
Days Inn has always been our GO TO Hotel but after this experience we will find it very hard to ever Book with one again! If this is one of your Franchises you really need to send someone to check it out. It is surely giving Days Inn a BAD REPUTATION!!
Sincerely DISGUSTED,
Hello,
My wife and I stayed at your hotel in Pinole, Ca, on Appian Way. We were there yesterday and the day before.
I just had a suggestion; One of the electrical receptacles was pretty worn out which caused the items that plugged into it, to work sporadically and when I tried to make them work by wiggling the plug around to get a connection, I could hear the sound of an intermittent connection, which also means it was sparking. The fact that the circuit did not shut down means that the circuits in that building are not protected by an AFCI (Arc Fault Circuit Interrupter) device. I am a retired building inspector and can guarantee you that investing in an AFCI system will be worth your while. What the AFCI does is shut down any circuit when it senses an Arc Fault. The old breaker systems would only shut down a circuit when it becomes overloaded, to protect the conducters, but it will not shut down when there is an Arc Fault, which means that sparks could emminate from the receptacles and cause a fire. Many buildings have been destroyed by not having this latest system. It doesn't take much power to create these sparks, so a regular breaker is happy and will keep sending plenty of current to keep the sparks coming, Whereas, when an Arc Fault Circuit Interrupter senses a spark, it will shut down that circuit, so no fire will be encountered. Since the advent of portable computers, there is a plethora of extra extension cords laying on the floor where they can be damaged and start a fire. The AFCI system will also sense any arc fault in an extension cord and again, shut the circuit down immediately, before a fire could start.
Anyway, just thought you might like to know about this device. Most insurance companies will also give you a discount on the fire insurance when you prove to them that the building is AFCI protected.
Respectfully,
James Adduci
My husband and I stayed at the Days Inn in Lebannon, New Hampshire because I had surgery at Dartmouth Hitchcock Medical Center. When we arrived the woman checking us in was very rude. I have never played for my stay at check in but we paid for our two night stay then. When my husband went back to the hotel after my surgery the key to our room would not work. So my husband went to the front desk and asked the same woman that had checked us in the previous day why the key to our room was not working. She stated that she thought we had checked out.The day before this same woman charged us for a two night stay the day before aMy husband and I were there because I had surgery at Dartmouth. When we arrived the woman checking us in was very rude. I have never played for my stay at check in but we paid for our two night stay then. When my husband went back to the hotel after my surgery the key to our room would not work. So husband when to the front desk and asked the same woman that checked us in the previous day why the key to our room was not working. She stated that she thought we had checked out. So this woman charged us for a two night stay and our things were still in our room. But she insisted we were only booked for one night. After around 15-20 minutes of her "Checking" our reservation she came to the conclusion that we did pay for two nights and she did make a mistake. She did not apologize for the mistake. She just threw the key back at my husband and walked away. We will be in the area for follow up visits that will require us to stay over. We will not be staying there again. We will advise everyone staying in the are to not saty at this Day's Inn. This review will also be going up on twitter, Facebook, and Instagram. This was a stress that was not needed in an already stressful situation.
Tiffany Briggs
Bennington, VT
Wow, I have read the postings on this site and our terrible experience with the Florida Days Inn in Fort Lauderdale Airport North Cruise Port on 1700 West Broward Blvd. continues this trend in awful customer service and ill will. We are mailing our comments in a letter to this Corporate Headquarters, but if we are reading the signs here, there is very little that Days Inn cares about the customer or their problems, and we are all better off staying away from this chain at all costs. We will for sure and tell all our family and friends also.
I booked a room on March 19th, 2015 (hotel for my daughter, her friend and my grandson who is 9 years through Expedia.com, to which I booked based on pictures I viewed on their (Days Inn) website. The total cost from 4/1-4/5 is $595.32, to which they are here for my wedding. When the party of three arrived tonight, the following happened: 1.The room is too small. 2.No roll away bed for my grandson. 3.TV service extremely bad. 4.My daughter was lied to as to the location of Enterprise Rent A Car (not near the hotel at all). When I called Expedia.com I was only offered a $50.00 coupon for my next booking. The staff at Days Inn have this "not my problem attitude" when it comes to the consumers concerns.
To make matters worst, my fiancee & I have booked a 4 days stay from 4/4 -4/7 (which is after our wedding) so that we can spend time with m daughter, my grandson and my daughter's friend.
I do not know what your corporate office can do but I believe that a full investigation into this location needs investigating. Hopefully this can be done as well a partial refund for my daughter's room.
I left a vm for the corporate/media relations team to call
me. As an corporate executive with many team members traveling, I was discouraged to read the Washington Post article about the termination of the housekeeper in AR. More disappointing is that I just read 15 Days Inn reviews which largely reflect similar feedback: poor customer service, shoddy accommodations and difficult management. I left a vm on 30 March at roughly 1pm central. I strongly suggest you call me back as I need some further information before setting our corporate travel policy and where it might concern Days Inn.
I booked a room at your STL north airport location for March 20 2015. This place was dreadful I looked at my boyfriend and said I'm NOT staying here. I go in (the insides a hot mess) to a lady behind the desk sitting and watching tv with her legs propt up on s table she never once got up or made eye contact I told her I was canceling my reservation and she said oh okay you have a great day. Really??? I wrote my name and number down so she knew it to cancel not that she even asked me my name or why I was canceling
This hotel chain should be shut down. On March 7,2015 we checked in to a Day's Inn just off interstate 75 in Wildwood FL. Upon our arrival we went in to check in and there was no one at the desk...a note on the desk said "Be right back" after waiting 20 min someone finally came back. After checking in and upon arriving in the room it was absolutely horrible!!! Room reeked with smoke smell, (there was a no smoking sign on the outside of the door)roaches crawling, holes in the walls with bare wires exposed, cigarette butts all over the floor, no phone in room, I think the TV WAS A 70's model, dried toothpaste on faucets on the sink, floor of the tub was black as well as the tile around the tub, mold on the fan vent in bathroom, no light bulbs in the lamps... I can go on and on but I think you get the message. The room was so bad that we did not bring in any of our luggage for fear all our clothes would smell like smoke and roaches would get in our suitcases..we chose to sleep in the clothes we had on and would put them in a bag the next morning along with a dryer sheet hoping to drown the smell out. Thank goodness we were only staying one night. In the future there will be no more staying in a Days Inn for me ever again!!!! You people need to seriously shut theses hotels down...if you don't I am sure that the Health Department will...I have already sent a complaint to them.
On March 7th 2015 my wife and I, along with my cousins, Richard and his wife Shelley Kelly checked into the Days Inn Hotel, located at, 5410 Ridge Ave., Cincinnati OH 45213. We both made reservations in advance and I paid for the rooms on my credit card.
I was a bit taken aback at the condition of the facility upon arrival, but we were in town visiting a sick relative, and we thought we were simply adjusting because of our short notices and hurried arrangements. The check in process was perhaps the most unprofessional experience I have ever witnessed or experienced. The night clerk's shirt was simply filthy; aside from his shoddy appearance and he was extremely rude to me and a customer he was servicing ahead of me.
My desire was to be placed in adjoining rooms, so my cousins and I, whom I haven't seen in 6 years, could catch up a bit between trips to and form the hospital. My wife and I arrived first and we were placed in a room that smelled of marijuana. The room itself was, to say the least was repugnant. There were burns in the carpet and bedding, as well as, no towels, soap or other amenities one would expect form a national hotel chain. We figured for the price we could make due for one night.
My cousins, Richard and Shelly Kelly, arrived approximately 2 hours after we did. While checking in they were informed the rooms they reserved had been damaged by the guest before them, and not available for occupancy; they were re-assigned to a room on a different floor, my wife and I requested to be moved to a room next to them, which was met with an actual obscenity by the night clerk, who after some prompting capitulated with our request. He appeared to be extremely angry with us.
About an hour after being re-located to our new rooms I received a phone call form the night clerk; he was loud, crude and condescending. He stated, someone had been smoking "weed" in the room we previously occupied, and if he smelled any "weed" orders coming form the rooms we were in we would be ask to leave. For the record the entire floor smelled of marijuana. This allegation is not true, and I repudiate any accusations of this nature.
In closing, I feel I have been stolen from by your company, and demand a timely refund of any money withdrawn from my account, less charges for the one night stay at your establishment.
We stayed at your Hotel in Chester Pennsylvania. Room 713 on March 14th, 2015. I have never been more disgusted in my life ! When we arrived there was only one person in the whole building to help us and that was the front desk person. We got to our room and found black dirty leather gloves laying right there on the floor. (That should have been our first clue ). There were 4 of us. So we got settled in after 18 hours sitting in the airport and all needing a shower. My husband went first and came out after and said we need more towels cause they only had 2. I called down to the front desk and he told me to wait 15 or 20 minutes because he was the only one there and was busy with new people coming in and that we can come down and get them.( WHAT !) So we went down and had to wait again , just for him to take 5 steps into the back room and get them. As he was down there one of my people turned down the bed to find (SEX Stains) all over the filthy sheets ! (are you kidding me !) So again we called down to the front desk wanting a different room and he said...(come down and get some new sheets ). So we had to go down and get them and make our own bed ! By then we are irrate ! The next morning I went to make some coffee in the broken coffee pot and the damn thing blew up all over the place. And the phone was so dirty and filthy that the numbers would stick and not work properly. We threw the sheets out in the hallway and took pictures and left the blown up coffee pot the way it looked when it happen. We want our money back for the worst experience of a lifetime. The whole place was filthy, the carpet wasn't vacuumed or clean, the bathroom tub was dirty, and the TV you could hardly watch because it was nothing but fuzz.
Stayed at Days Inn in Monroe! Michigan on March 8th, 2015. First room had smoke alarm issues, batteries needed changing, Huge puddle of water outside room entrance, causing room floor to become very slippery. Ask front desk clerk for another room, no problem. When we checked into second room, what a disaster: bed sheets not changed, hair from previous guests all over bedding and pillows, bathroom counter and sink had all kinds of facial hair from someone shaving earlier, carpet in room felt dam, bed frame stuck out by at least 4"....almost cut my leg open from this, good thing I looked down. After complaining again to night clerk. She explained that this would be logged in the hotel communication log and that the manager would read this first thing in the morning and that we could discuss issues with him than....next morning, manager passed us off to morning desk clerk to rake our information down, apparently Eric Waitrovich was on a so called conference call (NOT). We asked several times if he could come out to talk.....no available...not available, yet we could see he was not talking to anyone. Finally he showed up yelling at all of us and not wanting to discuss anything. We started to tell him of our concerns, he did not want to listen, kept yelling, in turn I started to yell back at how poorly he was treating his guests and his unprofessionalism. We all left feeling belittled and thoroughly discussed with him and hugs approach to the whole matter. Truly the person calling himself a manager needs to remember something, guests are to be treated with some respect and not like little kids. We pay his wages in the long run. Very unprofessional on his part. Truly he does not care of others and their concerns. Never have I been treated with so much disrespect by a person who's main objective is to serve the needs of the guests. Again, a jerk was behind the counter, not a hotel manager
Days Inn at Hardy, AR - The outside of the building was decent if you didn't look at the pool. There was a pubic hair on the sheets, crud in the corners and along the walls in the bathroom, furnishings looked like they came out of the local dump, bugs, carpet was filthy and didn't walk on without shoes, and the entire room was disgustingly filthy. Told the man at the desk that we found pubic hairs in the bed and he said that he would give me clean sheets and assured me that they had been changed after the last guest. He said that the sheets on the bed must have been taken out of a bad pile of sheets and put on the bed, what? The table top was barely held onto the base with four wood screws screwed into particle board and filth hanging from the bottom of it. It looked as though a rat had been chewing on one of the lamp shades. There was an old cookie under the bed that had been there so long that it was petrified. It looked as though someone had thrown up on the carpet and that it had not been cleaned. Need I say more, I don't think so.
We stayed at the Days Inn in Enterprise AL and we were disgusted how the rooms looked they were not cleaned properly and none smoking rooms smelled of smoke. The the staff one in particular I belive her name is Christian she was very rude and sarcastic very disrespectful to the other employee.
We stayed at the Days Inn in Monticello, Fla, for one night..as a kind of pit stop on our road trip. This was a good decision for us. The general manager, Mr. Patel, was helpful, considerate and gracious. The room was spacious and clean. This actually made us re-consider our next 2 nights, & change our reservations to another Days inn in Destin.
I am very disappointed with Days Inn. On Saturday January 24,2015 I made reservations at the Days Inn in Hornel for May 16,2015. Booking number . On February 28,2015 I was contacted by email that they over booked and we're cancelling my reservations. A MONTH later!!!!!!! These reservations were made for my son is graduating from college in Alfred. You have really inconvenienced us. Waiting a month later to tell us. Now everything is booked and we are forced to stay further away when I made these reservations well in advance. Very dissatisfied with your business
My wife and I stayed at Days Inn in Whittier, California a few times in February. Firstly the rooms are outdated, old, stinky, needs paint in rooms, shower heads need replacing, the furniture is old and raggedy, THE CARPETS ARE FILTHY. I walked in my socks in the room and my socks were ruined, even after washing them. Only some rooms have new televisions. The maids need a class in cleaning because they don't do a thorough job. There is one maid who has attitude and doesn't clean well and talks more than she should, she is not professional. We had her a couple times, then relocated rooms cause of her. I asked he name it is Rachel. There are police here driving around parking lot.
Booked two-room suite at Days Inn Santa Cruz, CA. Noticed powerful chemical smell at once. Became dizzy within 30 minutes. Asked for refund so that we could leave. Owner refused refund and offered smaller room at same price. Said we could "Take it or leave it, but no money back." Found out original room was primary "pet room" and previous pet had soiled room extensively. For this we were charged $250. Management was surly and arrogant. Will never stay at DI&S again if we were paid to do so. Went to Hampton Inn where sign at desk said: "If you're not happy, you don't pay." They know how to make us happy.
WHAT A NIGHTMARE!! It's no wonder after looking online, I can only send about a 450 word msg. to Days Inn - no contact information for corporate - they would be drowning in complaints!
Made reservations online for the Day's Inn on State Road 16 in St. Augustine. Never again in my life will I stay at one of these ratholes!
I checked in yesterday, 2/28/15 around 1 pm. After lugging my stuff up to the second floor outside in the cold, I found out the key didn't work. Tried multiple times, finally called the manager. He explained I had to hold the key in front of the black box and wait for it to change color. Still didn't work.
THIRTY minutes later he came to help me, after I waited in the cold. Shocker - key didn't work!! He used the master to let me in and got me a new one. I didn't sleep, left to go out.
At 8:30 that night, guess what - key doesn't work!!!! I called the manager, got NO answer, dragged all my bags downstairs and into the lobby. The manager, Wayne, was the only good thing about this visit. He promptly accompanied me and told me he'd show me the 'secret' to opening the door.
Apparently you have to not only close the door, but pull on it as hard as you can. Then you can open it.
The bed, I think, at one point had some sort of cushion to it, but that must have been ages ago. Hard as a rock. If you sat or moved it squeaked like something out of a cheap movie.
I felt so unsafe there. The fact, also, that a manager should have to show guests the 'secret' to opening the door? That a single lady should be standing around in the dark trying to open a door? This is beyond atrocious. I felt so unsafe I packed my bags in the car and checked out.
I did explain to Mr. Wayne that he was the only positive thing about that crummy experience.
If you're in that area, stay at the Fairfield Inn. They have interior elevators. You don't feel like you'll get shanked if you want to take a shower.
This place is disgusting. I will never stay at another one again.
Tempe, AZ. Room smelled of smoke and mildew ! I called the front desk to ask to be moved, denied! Next day after ck out my card has a $300 hold for smoking in the rm, we did not smoke ! UGH! Cannot reach a manager or owner for over 24 hrs now. Dumpy, pi×× poor customer service!
I booked two nights at the Days Inn in Sarasota, two months in advance. It was a business trip. The booking was not refundable. I understood that it was not refundable and that no changes could be made. However, my circumstances changed and i was going to be unable to be there until Saturday. As any normal person would do, i called to at least try to see if i could just keep the one night. Otherwise, i would lose the money & have no place to sleep on Saturday. I was told by customer service that i COULD keep the one night, but that it would cost more. I agreed to the higher price. The money wasn't the top priority. Having a place to lay my head on Saturday was. Sure enough, when i arrived on Saturday i was told that i was considered as a no show on Friday, therefore i had no room at all. There was not a single room to be found within a 100 mile radius. Not one. I ended up sleeping in my car. To add insult to injury, i got home to find that they've charged me for both nights!!! I'm now being given a run around about refunding my money. They've claimed that i'll be refunded for ONE night (although that hasn't happened yet). I'm sorry, but the mix up occurred when their own customer service people told me that i would have a room. If i had known that there would be no room, i would have made other arrangements prior to the trip. Who wouldn't??? Sleeping in my car, alone, in a strange city is unacceptable. And it wouldn't have happened, had their representative told me that i could not change the reservation. I would have gladly paid for two nights by phone, in advance, just to know that i had a room for that one night. Their lack of customer care placed me in a very dangerous situation. They are not out one penny. They have been harmed in no way & yet they are keeping my money. I'm not finished with this yet & will take them to court if i have to. It's a principle issue. In retrospect, i was better off in my car. The hotel at 5000 Tamiami Trail in Sarasota is in a very questionable area. Do NOT book at this hotel.
Days Inn in Binghamton,NY - a freezing and filthy place. we did not stay and wanted our money back - the man at the front refused and said only the manager could do that and would not be available until Monday. we left, I called my cc and put a dispute on the charge. finally got to speak with the manager on Tuesday. she said the man that we spoke with was the owner. Oh my! Thank God we were able to get the charges cancelled on our cc. I pray I will never have to go to a Days Inn again. this place recently changed their name to Travel something? but I would make them stop using Days Inn name, billing, etc. but from reading the comments below, it looks like there are a lot of bad Days Inn.
I am a former employee of a Days Inn and Suites. Truth be told, I wish I never stepped foot in the hotel much less accepted a job there. The work was fun...the guests great....the management not so much....They did not allow breaks for evening and night staff as we worked by ourselves and the desk needed to be covered at all times. No benefits...not even direct deposit...much less healthcare...So to make a long story short I had to find other employment. I gave a 3 week notice. I talked with my GM about mailing me my last check so I didn't have to come in to pick it up....she agreed. My last day with about 5 minutes left to go on my shift, My GM comes in and starts yelling and swearing at me telling me what a bad person I am and so forth....I left the hotel....she then proceeded to text me and call me to continue her verbal tirade. Ok...fast forward....12 days past due I had still not received my last check in the mail. I called corporate...corporate was very helpful although I was redirected and redirected and redirected to several different people to finally be able to reach the right person. Shortly after my final call to corporate, my GM called me and said that she was never trying to withhold my check, it is there at the hotel waiting for me to pick up...but I needed to make arrangements with her because she needed to be the one giving me my check. So we made arrangements. I was there on time but when I got there the head housekeeper was sitting at the desk and proceeded to tell me that the GM wasn't there...she stepped out and didn't know when she would be back...but she would go check and see if she could find her. As she left the desk area I noticed her reflection in the glass encased security board and that indeed the GM was there hiding behind a set of storage cabinets, crouched down, laughing because of the inconvenience she thought she was causing me. I called her out on it...told her I could see her. Now fast forward again. January 31 has come and gone and still no W2 's......so here we go again. I am so fed up with Days Inn....I would never step foot in one again....let alone recommend someone else staying at one....and as for anyone thinking that they might want to work for Days Inn....STEER CLEAR!!!!!!! I have never been jacked around like this before....It is ridiculous!!!!!
On Feb. 1, 2015 around 9:30am we were coming home from Iowa City, IA in a snow storm and made it as far as Willimsberg, IA and found a Days Inn on Google and made our way there. Very Windy and snowing could not see anything. When we arrived the drive was not cleared very good but we overlooked that. We were traveling my son, his wife and there to little boys 3 yrs and 11 mos.old. We needed 2 rooms, so when the manager came of the laundry room area belching and was dressed in pajamia pants, sleevless t-shirt says so sorry about that. During our check-in his wife came out to help she was not dressed the best either but she was nice. He called to get the snow plow guy to come out plow again and used the "F" word in front of us. (was a bit much for me) When we got to our rooms the one room looked clear not the most up-to-date but clean. Our room however had one clear bed and one bed that looked like someone had just gotten out of it showered and left. Dirty towels rolled up on the counter by the bathroom. I was going to over look that because we just needed one bed until I deciede to take a shower and had no towels. I went to the office and here comes the manager again in the same clothes (this is around 4:00 pm by now) and he says how can I help you? I said I needed some clean towels and then I told him about the bed and he said are you sure? I said yes I was sure. He called his housekeepers down and made me tell them the bed had not been changed from the last person. He said go look, so myself and the 2 housekeepers went to my room and one said it looked like this when you came in and I said yes and I have no clean towels. The were pretty nice about it and said they would take care of it right away. I went to my sons room to wait. She came over and told me it was all cleaned and new towels were put in. She also told me that it was "NOT" them that had left it uncleaned because they just stated two weeks ago and had never cleaned that side of the hotel since they started. She said because it was the slow season they only used the front part of the hotel. Well, the hotel filled up pretty good because of the storm. Also we had to go move our cars because the plow people had come back to do the lot again. The rooms themselves were old and out dated. Not very happy with our stay. We didn't even stay for breakfast because that area didn't look very clean either. I have never stayed in a place where the manager and his family live at the hotel. Where you can see into their rooms. I could see their kitchen and bedroom/office. I came down to check out the eating area the night before and could hear the lady yelling at her children not good in my book either. I would never stay at that Days Inn again or let anyone else stay there. It should be closed or under new management. Come see for yourself corporate
We stayed at Days Inn in Buckeye, AZ on 12/29/14.
We had to change rooms 3 times because of faulty light bulbs, the lack of a hairdryer, and entry problems. The toilets were dirty in all of the rooms...nothing that a bit of bleach and a brush couldn't solve. The personnel said the owner has had many complaints but doesn't seem to do anything about them.
I'm not picky, but I always had expectations of a clean, well functioning room at Days Inn.
We called the Bishop, Ca Days Inn directly to book a room for one night. When we got there the place was filthy. The breakfast area was directly across from the check in desk. Very small, two small tables for a total of 4 people. The entry way was filthy, very grungy feeling. The big dumpster was across from the entry way. The parking lot was junky with kids toys and bikes under the staircase. The room was filthy, carpet dirty and grungy walls. Bathroom was not clean. We declined to stay there, and still insisted we pay $45. Not happy, will never stay at a Day's Inn again. I had stayed at some very nice ones, but if this is a franchise I would question who chooses and approves of your buyers. I read some of the other complaints and it seems to be a pretty high amount.
I stayed at the Days inn Barstow, ca. On 1/11/15 when we got to the lobby there was a sign saying the elevator was broken and it looked like it had been there a while. We checked in and were given a 1st floor room facing the pool, what we weren't told was that we were gonna be next to the housekeeping laundry room...it was fine until 11:30pm when we were trying to go to sleep and the housekeepers were out there talking and laughing outside our room, I opened the door and asked politely if they could be quieter that we were trying to sleep and they said ok sorry, I thought that was the end of that but nope! Low and behold they were back at it at 1:30am! Out there having the laughs and talking really loud...so I opened the door and said PLEASE! It is 1:30am we are trying to sleep! Again I was told ok sorry! They kept going until 2:30am!! I thought the housekeepers were there to work not socialize!! I talked to the person in the office in the morning and told her what happened and all she could say was "oh sorry I'll talk to the housekeeper " that's it?? I paid $86.00 for a dingy ugly room which I wasn't even comfortable getting under the blankets of the bed, we could hear the people upstairs walking back and forth "all night" so we got barely any sleep!! With all this said, I WILL NEVER STAY AT ANOTHER DAYS INN EVER AGAIN!! I feel ripped off and disrespected!! I will make sure to post my complaint on every site I can find to make sure that no one else has the terrible experience that I did!! This is definitely the worst hotel experience I have ever had!! Congratulations Days inn your hotels are AWFUL!!
We had the misfortune of staying at the Days Inn Shreveport, LA. airport location. I would not stay at this place without a gun. It is a complete dump located in a real rats nest neighborhood. . The no smoking room reeked of cigarette smoke, the bath tube was so filthy I had to take a shower with my socks on. The steps to the second floor were blocked off necessitating the need to use the elevator which did not work. The only thing that could save this place is good fire insurance. The only positive thing was the ice machine worked.
to who this may concern last night at 5:55pm i got a call from two employee from the days inn hotel the hotel is in Santa Fe NM and that where cursing me out it was a women and a man blameing me for somthing i did not do she called my cell number from the hotel becouse that where both on the phone cursing at me i dont have to put up with this kind of abuse from employees from the days inn hotel specialy the one from Santa Fe NM the address is 2900 Cerrillos Rd Santa Fe NM 87507 somthing nees to be dont about this kind of behavore i dont like it and thay dont have no reson calling me and the guy dont have not right giveing my cell number out by the way his name is Adrianoh Trujillo and the women i dont know so please i would like for u to do something thanks very much and have a Blessed day.
October 18, 2014
$208.00 (2 rooms as we booked for a couple that was traveling with us and was in the same situation)
Below are just a few of the HORRIBLE REVIEWS on trip advisor.
Excerpts:
Shady
Drugs
Bedbugs
Filthy
Broken toilet..shower...doors...windows
Dilapidated
Smells like piss
Dangerous
Loud music
Dodgy characters
Gun shots
Mildew
Terrifying
No heat
Bug bites on legs and feet
Bad locks
Towels were scarce
Broken locks
It goes on and on. See below or go to trip advisor for full reviews.
Facts:
Our cruise came in late because of weather so ship let us call southwest to change flight to next day and therefore had to get hotel for night. We had no way to check reviews as we were out to sea and was on a ship to shore phone. We trusted Southwest to recommend a hotel near the airport. Days Inn is a respectable hotel chain so we had no reason not to book this hotel sight unseen. Because of the above circumstances there was NO WAY TO CANCEL WITHIN THE 24 HOUR POLICY.
We paid extra to change our flights even though missing the flight was out of our control.
We paid extra for a hotel because we were stuck for the night.
When the cab dropped us off at the hotel we were horrified at the condition of the hotel. We went into the dilapidated lobby to talk to the desk person who was rude and made us feel even more nervous. Said we couldn't check in until 3 which left us in a bad area with nowhere to go.
We called a cab and was taken to a hotel down the road that was a sight for sore eyes....checked in immediately and was so relieved to be in a clean and safe environment. YES...WE HAD TO PAY FOR THIS HOTEL AND WAS HAPPY TO DO SO AS THEY PROVIDED A SAFE AND CLEAN environment !!!
The fact that Days Inn, Southwest, and Chase Credit card all have put us through weeks of supposedly investigation to this claim and have all denied our request for a total refund is unbelievable and unacceptable. I am a Days Inn and Southwest awards member and completely mystified at how this has been handled. We have PICTURES...REVIEWS...EXTENUATED CIRCUMSTANCES...for fighting this charge and all we get is the run around.
THIS HOTEL IS FILTHY...RUNDOWN...UNSAFE AND UNSANITARY!!!
Who do I have to take this to for a full refund?
I recently stayed at the Georgian Inn (Days Inn) in Roseville Michigan on 12/31/14 and 1/1/15 and it was awful!!!! First I booked the room through hotels.com and opted to pay cash when I arrived and they tried to charge my card that morning and proceeded to call me to harass me about my card and threaten to cancel my reservations and said that I had to come early to pay for my stay or they would cancel my reservation. When I arrived I asked for the manager the lady at the desk said she was the manager and when I was asking her to explain to me how come they were trying to charge my card she was real aggressive and RUDE! As I was talking to her she put her hand up to me ( in the stop motion) while I was talking, being arguementive as smart with me which I thought was RUDE! The room I stayed in was just as awful, the comforter on the bed smelled of a woman's body part ( vagina), the door to my room constantly sounded like someone was kicking it in every time someone else opened or closed their door (ALL NIGHT). This was the worst experience EVER!
I just want to comment on the days inn in van horn Texas. My son, daughter in law along with my 2 month old granddaughter are making a long move from the east coast to the west coast. My son is in the united states Marine Corp. He has been transferred from north Carolina to California. With all that being said as you may or may not know we had a major storm come through the united states. My oldest son has been stopping by and visiting family and had left his brothers house in San Angelo Texas when after several hours of driving it again started snowing and took him a hour to dtve 23 miles. He got off the freeway in van horn Texas and it seems so did everyone else. Van horn had 13 hotels and all were full. When my son and his family walked into days inn again they were told they were full. Your front desk clerk Joshua was so very kind and told them they could wait in the lobby with the baby to stay warm. After about an hour several other families seeking warmth and shelter tried to check in were told they could wait in the lobby (all these people were more than willing to pay for a room) the next person who was coming in told him they all needed to leave. Such poor customer service. Sending families with infants out into freezing weather with no compassion. My son would have paid anything to keep his family safe and warm. Can't believe the lack of humanity. Really need to check out this location. Its your name on the line.
My wife and I were returning home from a trip to Texas when we decided to stop for the night. we checked the internet for recommendations and the Days Inn in Cameron, MS was given 5 stars so we jumped at it. Needless to say the room (108) given to us was not up to standards. the beds were not made and it looked like the maid was interrupted and never came back to finish the room. the desk clerk was very understanding and gave us a 2nd room (105) across the hall. everything looked clean except the carpet was not vacumned (a screw on the floor along with food particles). the rug was torn by the heating/cooling unit so we looked further and found that by pulling up on the carpet we were looking into the crawl space joists under the floor. Luckily no rodents or bugs! I guess for $72 you get what you pay for and the continental breakfast was pretty bland when it came to choices. will I stay at a Days Inn in the future? probably not unless I'm forced to.
My family and I stayed at the Days Inn in Ofallon, Ill this past weekend. What a nightmare? When we checked in Friday, I noticed the sheets had cigarette burns on them, the microwave ovens were very outdated, the toilet seat did not fit which made it impossible to shut the door. I called down to the front desk and was told I could change rooms. The front desk clerk gave me 3 rooms to choose from. OMG! The first room I got to there were 2 old microwave ovens in it that were both outdated as well, old tv (not flat screens), old frig and burn spots on the carpet, The 2nd room, the bedding had burn spots on them as well, So finally the 3rd room was duable at the time. We had just got in town, it was raining and my husband was like ok let's just go to bed. I had to spray the sheets with lysol before we all slept. It was disgusting. the water had to run before it got hot and the exercise room had bugs running down the curtains. Which was a formal room. At breaksfast, there was cereal but no milk, the coffee was not hot and the staff was unprofessional. I will never stay at a Days Inn hotel in my life and will I never recommend it to any friend or family.
My stay at the Days Inn buena park was disgusting and foul. Mold in the shower. Human poo stuck to the toilet a blood stain on towel hairs stuck to shower wall. There way a used fork behind the fridge. The ice machine on our floor didn't work. The Jacuzzi didn't work and. The towels for the shower looked 30 years old and stained. I guess Days Inn has no standards. Or these guys just don't care
Stayed at Days Inn on the Parkway in Gatlinburg TN. November 28th throught the 30th. Woke up on Sunday Novemener 30th with small bite marks. That later grew into enormous welts. Went to doctor on Monday to learn that it was bed bugs. It is Friday December the 5th and I just left the Urgent Care due to having an infection around the bites. I have tried to contact the hotel management all week and have gotten no reply. So, we called the health department. I would like someone to call and speak with myself on this matter!!!!
Our Bank believes the fraud with my CC was because of those working at San Jose Airport. Our magnetic card went bad every day but the last day of a 4 day stay. California having drought issues, but it took us 20 - 25 minutes to get warm water in our room. Toilet ran, it just need adjusting and we did that ourselves. Micro tray didn't fit, so hard to use Microwave. We got a call asking if a car in the lot was ours. It wasn't, it belonged to the manager who may or may not have told her workers that she was leaving it in the lot. Outside looks better than inside.
Will be making a formal complaint with Corporate Offices about our Bank believing fraud occurred through this hotel.
I will never never stay at days inn. The one in Palm Springs California where I stayed last night looked like something from the. 50's except they had somewhat updated furnitions. When I opened the curtain this morning, realized what looks like blood spatters all over one wall. Not very appalling. Then went to check out and a sign on office doir saying be back in 10 minutes. After 30 minutes and still no one, myself and two other rooms decided to leave the keys in the room and get on the road. And they charge over $100 for this room and don't serve breakfast even.
I stayed at the Days Inn Charlotte Airport on 11/14/14 and I have never been in a trashy hotel until I stayed there. I killed 2 roaches, the bed was hard and it also said the bed was a queen size bed but it was a full. the box tv had very poor picture, and the furniture in the room had was stained and dirty and the toilet seat looked very well used and like it never been changed. the next day I checked out a day earlier. Im still trying to get my money back for the day I left early.After this experience I am never going back to a Days Inn anymore.
My husband and I stayed at the days inn in bernalillo, nm and the housekeeping people were very friendly and kind. We ran into some problems, there was a lady by the name of Adrianna who I believe was the supervisor, she was very rude and disrespectful. She was Also very rude to her workers. Other than that our visit was good the rooms were clean. A lady by the name of Lorena was very kind to us and gave us extra towels and everything else we needed she assisted us with everything we needed.
The girl that works the 3rd shift had a guy with her the whole time she was working. It was kind of creepy him following her around the whole time she was working. It really looked bad him just walking around and following her everywhere she went. This is not good behavior for a desk clerk. Very uncomfortable sitting in the lobby.
We stayed at the Days Inn in Kinder, La about 3 months ago and the internet didn't work in one building so I had to come to the lobby to use the internet. Today we are at the same hotel in Kinder, LA and I used my points to get 2 free rooms. What a joke!! I reserved king rooms with flat screen tv's, microwaves and refrigerators. They put us in the same building that the internet didn't work in before and it still doesn't work. So I am back in the lobby using the internet again. They refused to put us in the rooms I reserved, instead we are in the part that has not been remodeled, but they did give us suites. The only problem with that is the microwave doesn't work, there were no towels in the room and in the one of our rooms the a/c was taken apart and laying in the floor. This is the worst Days Inn we have ever stayed in. It cost me 28,000 points to get the rooms we wanted and still didn't get what we asked for. I would not recommend this hotel at all. They need to fix the internet so it works in all their buildings, put clean shower curtains in the bathrooms that don't have mildew on them. There are so many problems with this place.
Eight of my friends and I checked into the Days Inn in Shallotte, NC on Friday, Nov. 14, 2014. It was late when we arrived and did not get settled to lie down until 12:00. I looked over at my friend's bed and saw a bug crawling on it. She got it and threw it away. Before she could get back to bed, there was another one. We got suspicious and looked under our mattress. Bed bugs! We went downstairs and told the man at the desk. He placed us in another room. I thought he would have wanted to check it out for himself, but he didn't. When we got into our new room, we checked for bugs. No bugs, but there was a syringe with needle under the edge of my mattress. If the sheets had been changed, this would have been seen. I took it to the man at the desk,and he apologized. About 1:30 or 2:00 am, we decided to wake up our friends in the 3 other rooms to check for problems. We didn't find more bugs, but just nasty sheets. One said it looked like mouse droppings. You could see little droppings of something all in the fitted part of the sheet. There was also a mold-like substance on the head of a bed. Another room found a pair of men's underwear between mattress and head of bed. Again, if the sheets had been changed, this would have been found. One room had to be switched when checking in because when they entered the room, there was a beer bottle lying in the floor. These rooms had obviously not been cleaned. We decided to leave that place. We went downstairs to the same man at the desk and told him everything. He apologized, but didn't seem surprised. He said the two new housekeepers were not doing their job. We asked for a refund or to be placed in another motel since it was so late. He called the manager. We were told nothing could be done until the manager got there at 9:00. We checked out and had to drive to North Myrtle Beach to find a place to stay. I was told the manager would call me when she got in. At 10:30, after receiving no call, I called the Days Inn. I was told the manager was still not there. I was also told that the rooms there were "white glove inspected by the manager after being cleaned." I told her that those rooms had not been cleaned and were filthy. She said someone would call me later. A couple of hours later, the property manager called me. He said that he had heard about our complaints, but there had been complaints about the noise we were making during the night. He said that we should not have been waking others to tell them to check for bed bugs. I asked him if he had found them in his room, would he not want to go tell his friends to check. He told me no. Yes, we had to knock on their doors to get in. Yes, it creates noise when 9 people and an 18 month old have to get up, check their rooms, pack, and leave. This man was so rude to me. I had to ask him twice to let me talk. He said he would agree to refund my room with the bed bugs, but not the other rooms. He said he had no proof of the other things I mentioned above. When I told him that we had taken pictures and that I would be glad to send them to him, he sais, "I don't want to see your pictures." I told them that the health department would be notified and he told me that I was threatening him. I was just letting him know our plans to see this thru. He said ,"Bye," and hung up on me.
On Oct. 25,2014, I Stayed At The Dirtiest Days Inn Or Any Other Hotel I Have Ever Stayed In . I Have Footage Of A Blood Stained Box Spring, Hole In The Front Window With Bugs Crawling In,live Bugs On The Ceiling Crawling & On The Floor. Blood On The Floor, Dirt On The Floor , Spider & Webs, Complete With A Sticky Bed Spread !and To Complete This ,i Have It All On Video . To Top It Off The Mgr. Of The Alcoa, Tn Days Inn Charged Me $126.00 For The Night. I Have The Video On On I -pod At Work. I Already Called The Knox County Health Dept. I Would Like My Money Back , Because The Mgr. Would Not. He Did Send A Man To Fix The Leaky Toilet & A Homeless Lady To Sweep.
Well my husband booked a room for tonight on Monday. This morning they called to let us know we had been charged for the room even though we didn't show up. Well of course we haven't shown up. Reservation is for tonight. Once they wake up in Alabama, I hope to get this resolved. After reading complaints on here I wonder though....
I drove 3.5 hours to des moines iowa I had an appointment for my 2 yr. Old at mercy hospital. I stayed Tuesday night at days inn on Merle hay road. I was awaking around 2 am felt something crawling on me. Didn't think anything of it at first but as I continued to watch TV I saw a bug down by feet and then another over by my son who was laying next to me. So I jumped up and turned on the light and killed about 4 bed bugs. I woke up my girlfriend and there was a few over on her bed with my other son. They did end up moving to another room and didnt charge me for it,but it was to little to late. My girlfriend and kids aren't showing any signs of anything yet but the bugs went 6 work on me. I few hours after check out today I starting itching and breaking out. They obviously ate on me all night because I have over 50 itchy irritating bites. I am laying her as I am writing this, absolutely miserable. This is just horrible. I've never been through anything like this.Terrible experience. Stanley hawkins 11/12/14
NEVER EVER AGAIN will I stay at a Days Inn. My 2 sisters and I booked a room with 2 beds, 3 months in advance before a Chiefs game. After driving 5 hours we are told when we get there they had rented our room out to someone else!! No apology!! No explanation! The manager was the most unprofessional woman I had ever seen. She pretty much just told us to wait while she cleans another room for us. Her kids were playing behind the desk too this whole time. We ended up with 1 king bed, broken fridge, dirty pillow cases, dirty towels, a window with no screen, the most horrible hotel room I had ever been in. The price was $150 a night and it wasn't worth $29.99. Then later that night, we were harassed 4 times by the manager about smoking in the room and we were not even smoking!! 4 TIMES she knocked on the door (nevermind the do not disturb sign we hung) and told us not to smoke. It was absolutely rediculous. The worst hotel experience ever!! Days Inn needs to shut their doors now!!! It was in Kansas City, Mo. 5100 E lynwood blvd. STAY AWAY!!
I stayed at a Days INN in Ottawa Airport location, Canada and found it to be the worst hotel I've ever had. The Manager accused me of smoking in the room, which I do not smoke because I recently had heart surgery and wouldn't even consider it but he insisted that there was smoke in the room. I stayed two nights for work and left. I would not recommend this hotel to anyone. The hotel is old, the rooms are dirty, the hotel staff are rude, and it's not close to anything.
I just had a very bad experience at days inn 45451 the host was not concidering ! He held me up at the desk for an hour ! Waiting on a fax that he could have gotten later being the company I work for uses there services ! Will not advise anyone to stay ! To much headache when you have been driving all night!!
My husband and I stayed at a Days Inn 0n 10/10/14 in Hendersonville, NC. There was not one thing satisfactory about it. The price for one night was $140.00 plus tax. This is what we got: no refrigerator, no microwave, one bar of soap, and NO coffee at breakfast. The young man did not know how to make it and so he called someone on the phone while he was trying to man the front desk. The milk dispenser was empty so the same young man just got a gallon jug and set it on the counter. There was very little food available. I think, based on the comments I have been reading on this website, that Days Inn needs to improve or get out of the hotel business.
All I can say is what a disaster!! We had a room booked at the Wilmington Days Inn on 10/10. We arrive that night around 9:30 to check in(you better get there by 10:00 or the lobby shuts down). Me and my daughter get to our room and its dirty with a stale sort of smell. Its a motel so door opens to the public(didn't know that when booking) which was another problem. Our door frame looked like the cops or someone had kicked it in at one point recently. Me and my friend who had a room next to us had to fix the lock enough so we could at least lock the door. Just ridiculous. The problem was it was late, raining and all rooms at the surrounding hotels were booked. Watched the door all night and in the morning was able to look out the holes in the drapes to see the rain still coming down. Needless to say we left that morning instead of completing the two nights we booked. I filed a complaint and showed the maintenance guy the picture i took of the door lock and he couldn't believe his guys left it like that. Overall horrible experience and will not stay at another nor recommend one. The manager said he would give me a 25% discount. Thats an insult for the condition of this place.
My new husband and I just left the days inn in Decatur, al. We observed the room and was absolutely appalled by the conditions of this room. It was dirty, paint peeling off walls, headboard hanging from the wall was broken. Carpet had several burns in it, I wouldn't have gone bare foot in it. We left and asked for our money back. We were refused! Said we had used the room! What? Within 10 minutes we used the room? I am furious and will never, ever go to a days inn ever!
A few co workers and I stayed at the Days Inn Frostburg and not to mention that I was 5 months pregnant at the time well to make a long story short we were out there for work and it was too late to keep driving so we stopped to rest for literally a few hours we checked in at 5 am and me being pregnant I was exhausted so something woke me up and I looked at my pillow and a black bug on crawling so I knocked it off and killed it and decided to just switch pillows not even a an hour later I look again because now I'm felling yucky and I could not get comfortable and there was little red bugs so now I'm packing up because it's clearly time for me to go. Days later a trail of bites appear on my arm leading to my pinky so looked up bed bugs and it those were not the bugs that's I remember seeing so I felt a little better but my main issue was that I have called to speak with the manager several times with no call back or nothing not even to see how I am doing at all so that lead me to here and after reading everyone's reviews I refuse to ever stay at a Days Inn ever again I normally stay at 4 stars and above but this was the only hotel that had availability now its time for me to take it to another level
We stayed at the Days Inn in Lebanon, Tn. and what a big mistake that was. It was room 102. We brought our own cleaning cloths to wipe down anything we would touch and the room was dirty. The rug was dirty that I kept my shoes on. The TV didn't work. The dead bolt on the door was gone. There was some kind of wrappers on the floor up by the head board. The spread and blankets should be burned. We got a few hours of sleep and left at three in morning. I wouldn't think of eating their breakfast, no telling what the kitchen looks like. After reading some of the other comments, you people are being over paid for doing nothing. You should be ashamed. I will not stay at another Days Inn. I wonder what the man who started this motel would say about the awful conditions in the motels.
I should have realized what I was in for when not 5 minutes after I made a 3 room reservation for 3 nights at The Days Inn in Metairie, Louisiana, I received a call telling me that I had not paid for the rooms in their entirety. I responded with the fact that I had authorized a $100 deposit on each room, why in full? I have been to many hotels before and never have I been asked to pay for my ENTIRE stay up front. One would think that paying the equivalent of 1 nights stay for all 3 room would be quite sufficient until we checked in. No problem - we got worked out. The next day we called the hotel to say that we would be checking in about 12:00 pm, prior to the normal 4:00 pm check-in time. They informed me that it would be an extra $25 a room for this service. I said no problem, just as long as the rooms were ready for us. We get to the hotel from the airport, and guess what - the rooms were not ready as promised and we then had to wait in the restaurant or lobby until when? Right - 4:00 pm. When I finally received my room key, the outside holder said Room 355. I went up to Room 355. The key did not work. The maid in the hall asked if I had requested smoking and said that those rooms were on the 2nd floor. I go down to Room 255 and low and behold the key works. In the room I go to use the phone and it says Room 250. A little confusing, right? The rooms were adequate - outdated, scratched up furniture, but adequate. The BATHROOMS, on the other hand, were a different story. The toilets did not work unless you flushed 3 to 4 times after each use. My daughter's toilet decided to overflow while we were out and we came back to a flooded bathroom. The shower in my room had look-warm water at best, and cold water if a second person wanted to shower. The "GYM" consisted of 4 machines, 3 of which were broken but my son-in-law was able to fix 1 of them. The smell of MARIJUANA in the hallways was not very pleasing and quite unexpected. Being approached by the guest in the room next to me, asking if "I WOULD LIKE TO BUY SOME GREENS" was outrageous. Now for the best - F A L S E A D V E R T I S I N G. The main reason we chose the hotel was because they had a POOL. When we arrived we asked when the pool opened and we were told "NEXT YEAR". Excuse me? Yes, it seems that even though the hotel states that they have a pool, it does not state that they close it down for a certain amount of time each year. So, with 85 degree, humid weather each day - NO POOL. I believe I have written enough.
I WILL NEVER STAY AT A DAYS INN AGAIN! My daughter and I had the WORST experience in Reynoldsburg, Ohio. The only reason we stayed any length of time was because it was after midnight and we had to be ready for a game at 6:30 am. We did not even brush our teeth because the bathroom looked like something out of a horror film. The sheets were dirty and had holes, and we would have laid the towels down on the sheets, however, they were equally as disgusting! Nothing worked in the room, not even the clock. The room was filthy, stained and smelled moldy and smoky, even though it stated that it was non-smoking. It is not even worth complaining to customer service because you could not pay me to stay at one of their hotels ever again. I challenge any of the corporate management team to stay one night at this dump.
Days Inn in Salisbury, NC is nothing short of horrible! I made a reservation a month in advance, was given a confirmation number and then when I called to confirm the reservation a day before our stay I was told that it didn't exist and they had no record of my upcoming stay. Now I have a charge for a night's stay on my credit card for the reservation they supposedly had no record of. I have sent over a very detailed written fax to the manager of the hotel asking for a refund immediately. I cannot get a call back and when I call the hotel, I'm told the manager didn't come in and they "see him when they see him". Angry and frustrated do not even begin to explain how I'm feeling. I will NEVER recommend Days Inn to anyone and will be filing a complaint with the Better Business Bureau and disputing the charge with my bank since I cannot get any help from the hotel itself.
I had the worse experience in a hotel. Day inn hotel in columbus ohio near the airport. The "owner" of the hotel was so rude and very unprofessional. I stayed there with me and my son. While at the pool my son made a knew friend which was four rooms away. Me and my son stopped by the friends room. No more than 2min in the room, a knock on the door from the "owner" and security guard. His first words was " y'all got to get the BLEEP out" in front of my son and about five little kids. I explain. "This isn't my room" I took my son and left. In the mean time I could here the owner and the gentlemen arguing about how he has two rooms 4 in one 5 in another. The "owner" didn't want to here his explaination and the " owner" still communicated by using profanity in front of these kids. I felt bad for this man. If this oriental guy is truly the owner of Days Inn in columbus ohio by the airport. I dnt see how he stays in business. I felt like leaving and getting a refund. Especially when my son ask why tht man was so mean. I feel the public and corporate office should know how business is being run at the Days Inn in columbus ohio airport.
I was kicked out of a days inn hotel because my 4 kids wanted to hangout in the same room after they left the pool. The manager of the hotel sent the security guard up to check on the noise and the kids were not heard from me or the security guard in the hall way. Within 5 minutes he comes back tellingly us to get you and your bleeping kids out of the hotel. I asked for what, you said we had 20 kids at the pool that was in the room. Went to speak to the manager myself he said when we were at the pool we had 20 kids there and had a party in the room. At the time there were about 11 or 12 kids still at the pool. I told him those kids are not with us and there still at the pool. My kids were in the room. He repeated to tell me to leave out of room, 274 at which no one had even gone in that room yet to even do anything. I asked for a refund and he refused because he said I was having a party. In the mean time, a dog was in the elevator with my kids while they came down, unattended. In the lobby there was a group of 20 or so people drinking beers and having a good time. The kids that were supposed to be mine were still in the pool and leaving. I left and took pictures of both rooms one was untouched and the other me and the kids were sitting on. The tv was on mute while the biys played monopoly. The lady from next door came by, even said all I heard was yall coming down the hall way. She even got rude with the guard saying these kids were not disturbing her. No one was on the other side if us, cause it was my other room at which he said to vacate. My brother just called who has my son now this evening cause I was and us still very upset and has repeated what the manager at the first desk said, yes he said the guy told my dad to get med my friend the bleep out. He's 9 years old and I don't believe I ever heard him cuss. I didn't want to take it there but he said that they saw all black kids at the pool and thought they were all with me. They were not, all the kids were loud and playing games at the pool and the parent of one of the kids even stepped in to tell them to keep it down and she was talking to all the kids. I didnt know that woman from Adam. I have never been disrespected by a manager like that ever or Tom the security guard at the days inn on stelzer road in Columbus ohio on October 4th 2014. Nor have I ever been kicked out of a hotel, not even as a kid having a hotel party with beer at the party. But you kick kids out for being 8,9, and 10 year old kids out of a hotel. When there not doing anything but being kids. I checked in at 2 was kicked out at 7pm. I'm sorry to say but if I was dressed in my work clothes, it would never had happened. I wasn't so this how you get treated when you dress normal. I will be calling corporate on monday. I have videos of the manager and the security telling me and my kids to get the bleep out. I took pictures of both rooms on a lot of angles and the dog in the hall way unattended getting on the elevator with my boys. Pictures of the other kids still atvthe pool. Pictures of the group drinking beers in the lobb, wuth the bottles and cans. It's unfair treatment at all angles.
My wife and I left Denver at 1:00 stopped in Salina, Kansas 8:30. The First room THE WORST smell you could ever smell. Second room NO HEAT. Third room MAKEUP on the SHEETS. I KNOW the floor hadn't been swept in forever. Christmas candy behind the corner lamp stand. Too tired to go on but not too tired to send the Days Inn (Corporate Office) this little thank you note. I'll call you tomorrow...
P.S. The night guy was as accommodating as ANYONE could be.
My name is Maryann Streets me and my family were staying at the days inn in seivierville tn when my daughter fell down some steps that were wet there was no caution signs up and she was take by ambulance to the hospital with a fractured elbow and neck sprain there was never a manager on duty to talk to we had to cut our vacation short to bring her home to get the proper medical treatment and we were treated badly .
our recent visit to myrtle beach south carolina was nothing short of living hell. staying at a days inn was a nightmare. rude employees, disgusting accommodations with mold everywhere, chipped paint, stained bed clothes, not to mention the restuarant they advertised was not even open. arriving late we had no choice but to stay the night. we checked out first thing the next morning only to fight with the manager about refunding our pre-paid three night reservation. i work very hard for my money, it sickens me to throw away money on a dump that i never even slept in...you should be ashamed of yourselves. i will make sure that everyone i come in contact with knows just how you do business...thanks for ruining my vacation.
Our stay at the Days inn in Hayword was a nightmare. I have never been so insulted in my life. The lady at the front desk proceeded to tell us our reservation got canceled,no one informed us of this ahead of time. Then she proceeds to tell me that I was making her job difficult. She told us to call customer service. The customer service rep was of no use to me all the hotels were booked. Then to top it all off she tells me I should sleep in car with my 7 and 11 year old. I have used Days Inn religiously for the last 12 years for business and personal travel. I will never use them again especially since they wanted me to sleep in my car. I was applaud.
We have stayed at many days inn hotel's and have never had any issues until now. Days inn at graceland is the worst. We were first ignored when we were trying to check in, then again when checking out. The staff is rude. Our room had a broken hairdryer which no staff could find a replacement for. The Kleenex box was empty in the room. No coffee pot to make the coffee which was in the room on the counter. A dirty washcloth hanging from the shower curtain rod (not ours).
To top it off they charged my credit card twice and I had to get the authorization information for them then when I called back to get it fixed, I was first told my credit card company was telling me a story. Then when I called to talk to the billing person was told it should come off after they send in their final for the correct charge. I am considering notifing both the bbb and the tennesse state attorney generals office for the unethical/illegal business practices on your billing. There seems to be a problem with doing 2 charges, 2 hours appart to hold a room. The billing person says days inn is allowed to double charge you and hold my money for 5 days after I check out. Do not go to days inn at graceland they are rude and don't mind taking your money on behafe of the days inn corporation.
Hello my name is Emonie, my experience with the days inn was TERRIBLE I went into my room and out of all things my bed was dirty stains on the pillow cases and also on the bed where people lay there head bad Odor so I got my money back and left the hotel but it didn't stop there they charged my card numerous times and put my account in the negatives charges that wasn't authorized by me and I didn't even stay in there hotel but it didn't stop there they refused to put the money back that was took from my account I had to go through the process of disputing it with my bank to get the cash back ......so I would give the days inn F for the terrible services the dirty room and not helping your customers out after your company made the mistake and I also will continue to take this farther since one of the mangers(RYAN)continued to avoid the situation .....Have a nice day :)
The hotel in Kinder, LA is the most unorganized hotel I have ever stayed at. They are filthy and run down. The General Manager doesn't seem to know what she is doing. The halls are littered with trash, they don't come and vacuum stay over rooms or even clean them. On a good note, the breakfast area is always clean and Miss Carla is a great front desk clerk. She is always so helpful and nice to the customers.
We stayed at the Days Inn in Kinder, LA and the stay was not all the bad or all that good. The first room we were in had mildew on the shower curtain and the internet didn't work in the room. They moved us to another room a few doors down to where the internet worked. The shower curtain had mildew on it too. The bathroom sink had mildew on it. The halls smell bad, the rooms smell bad. Not enough breakfast choices and they run out and don't replenish it. The price is expensive for what you are getting.
I see that I am not the only disgruntled customer that is unhappy with Days Inn. My horror story occurred on August 29, 2014, at the Days Inn in Sharonville, OH. I booked my room through Priceline.com, after reading what I thought were decent reviews, but I was wrong. When I arrived at this hotel, which really is a motel, I was disappointed. The hotel was way back off the street. The property looked horrible. The lobby was hot as a sauna and smelled like spoiled food. The hotel website states that all rooms includes a mini fridge and mini microwave. My room had neither. When I called the front desk, the manager said I had a basic room and that he would check to see if he had a room available with a mini fridge and microwave. This was unacceptable, so I called Priceline.com. At this point, I wanted a refund. Priceline advised they couldn't give me a refund, but they would call the front desk to see if the manager would give me a refund. Of course they didn't. The manager moved me to room #2, which had the fridge/microwave, but the room also had dead crickets and a live cricket that was chirping very loudly. Within 1 hour, the a/c stopped, which was a big problem because it was a sauna in my room. Once again, called the front desk and the manager and he sent maintenance to my room. The maintenance guy was honest enough to say that the a/c motor was shot. He called the manager and told him to move me to another room. I was then moved to room #3. This room was next door to room #2. This room had dry food on the dining table and inside the microwave. The outside caulking of the fridge had mold on the top. The bathroom sink and behind the toilet was filthy. None of the rooms had a iron/ironing board. When I went to the front desk inquire about this, the manager gave me an iron and a ironing board that stands on a table top. By the time I got to room #3, I was exhausted and decided to clean my room and try to rest. This place has smelly hallways, one ice machine didn't work and ceiling tiles were loose with wires exposed. I would also like to report that I have several red bumps on my arms and legs, which means my bed had bed bugs. In all my years of staying in hotels, I have NEVER had an experience like this! I want a full refund of $75.41. I will be sending letters and pictures of my nasty room, ceiling tiles and the bumps on my arms and legs to Days Inn Corporate, Priceline.com and The Better Business Bureau by the end of this week.
I booked a 3 days stay at The Days Inn in Rock Hill, S.C. the address is 875 Riverview Road. When I checked in I was given room 210. The room was dark and dingy, the bathroom was terrible the toilet seat had burn marks on and was dirty like urine had dried around the base,the ceiling over the tub had mold on it, yes because I took a photo of it. Due to my allergies I could not stay there for the 3 days so I checked out. I showed the photo to Jim Brady,Operational Manager he said,"It's a leak I have to check it out"! I asked to be compensated, "You didn't book it through us", you booked it a 1 800 number. I want a refund.
I have no idea if Hotels have the same type of Inspectors that restaurant guidelines have to follow. But if they do, the Days Inn in Blue Ridge Georgia should be condemned, this place is not fit for humans. That is one of the nastiest places I have ever walked into, our room smelled of Cat urine, holes in the wall, door lock was broken, bed was broken, bathtub was black with live bugs crawling around in the bottom and the toilet had a black ring at the water line. Complained to the attendant and she could have cared less, very rude. We left that place, with no refund, money was not our issue, but my health is. The Health Dept. should be called in on this place. I would be ashamed to have your name attached to this nasty, health at risk place.
I booked a room in the Tavanier Days Inn ( Keys, Florida) for Saturday and Sunday this Labor Day weekend when I arrived I was told they had no room for me because my reservation was for Friday and since I did not show the gave my room away and charged me! The mistake was on their side because I was very clear on the days I was staying. To make matters worse the clerk a lady by the name of Sherri, I was told, was super rude, she screamed at me and even told me to f$&@ off and leave the premises . I was nothing but polite. It is truly sad that someone like that was put to work at one of your hotels. I plan on speaking to a manager this week.... I was truely insulted....she ruined my day....my vacation weekend.... I work hard ... I am a teacher and all I wanted was to relax with my family!
I booked a 2 day stay at the Days Inn at 1005 Hwy 80 East
Demopolis, Ala, 36732-online cost me $199.00 and it was nonrefundable.
the hotel was dirty
including the bathrooms, toilet has stool under the sit rim
the receptionist cleaned the area after I discussed this with her. It is also a nonsmoking room, and the room smelled of smoke.
You really need to assist this hotel, to update, or sale it-unless you do not care about your brand, because it was truly appalling. The company needs to do a better job with oversight (try Undercover Boss)
I checked out and went to another hotel in the area, that was less expensive and clean. I am also requesting my money back, I booked thru hotelsaving.com, which I will not be using again.
thank you!
Days Inn lakeside Mackinac City. Reserved a room for my family and was told that there was 3 day advance cancellation policy. When I went to cancel 3 days in advance I was told that I needed to cancel by noon. Since it was 5pm I was outside the cancellation policy. I called customer no care and was told there was nothing they could do! They basically are stealing my money from me!
After much consideration I felt it necessary to share with you my extreme disappointment with my recent stay at the Rochester Days Inn. (August 15,2014 room 415) It was my understanding when I booked my room that I was paying a little extra for a suite, however the room was not up to my expectations. When we arrived we noticed cigarette butts littering the entire parking lot outside our room. Upon entering we discovered several concerns: there were exposed outlets with no switch plates, the shower curtain rod was barely hanging on, the room was dark, dated and really did not appear to have been cleaned well. In addition we learned that there was a band performing in the hotel parking lot until 10:30 that evening. I believe that is something I should have been told about at the time of my making the reservation with you. On a positive note the staff was very friendly and perhaps that is why I did not say anything at the time, however after much reflection I feel you should be aware of the situation for your future customers. Sadly we will not be choosing to stay here again if we return to the area.
It would appear that the Days Inn Experience is the same no matter where you go....ours in Chincoteague Va in August 2014 was horrid...we were there in May and it could not have been better...Owners (East Indian) have apparently bought another hotel in Virginia Beach and now spend all their time there. NO Manager on site in Chincoteague, Day Desk Receptionist (Shannon) is RUDE and very UNPROFESSIONAL - when given a pillow with blood all over it her response was "what do you want me to do about it". Housekeeping staff was much better - very apologetic, took care of the problem right away. Do not know her name but she was great - middle age woman with long braids. So was Kayce the night receptionist. There were at least 5 other patrons who left the hotel during my weekend stay because of the conditions of the hotel. Continental breakfast practically non existent, ran out of coffee, etc.
Booked room a month in advance. Drove 6 hours to get to VA for a night. Get key to first room & the door is wide open and there was no shower curtain. I ask the housekeeper for a shower curtain. She calls the front desk & is told the room is "out of order" due to a strong odor. It in fact smelled like gas. We then get another room & it smells like pee, bathroom window is wide open (broken) and the bathroom door handle is broken. I had to walk around the building & close the bathroom window then lock it. The room has no fridge yet the "out of order" room did. This is nasty! I can't exactly waste another $80 on another room. I am here moving my daughter into her dorm then driving another 6 hour. Did I mention out room is attached to the employees room. I will never stay here again. I'll iay the $100+ to stay elsewhere
I am amazed that ALL the comments other people have posted here match our horrible nightmare experience at the Lebanon, Pa Days Inn.
In addition to the horrific filth and stench, and management's rude treatment, the entire property was in deplorable condition. Part also being, the concrete handicap ramp areas and sidewalks. In one area of the sidewalk, there was an of 1/2' slimy green algae. (a lawsuit just waiting to happen!) There were many rooms with black moldy thresholds and peeling paint, insulation backing peeling off the draperies, drapery rods falling down, and overall filth and dirt. The pool area concrete walls are cracked and falling down in places, and the lawn is nothing but dandelions and weeds! Nasty, nasty, environment to be!
Our room was filthy dirty, water leakage stains all over the ceiling and walls, old furniture, filthy bathroom, and holes in the sliding door where the handle and locking mechanism were missing. (No way to close or lock the door for security!)Not only did I take pictures of the nasty room we were stuck with, I walked the entire property outside while taking pictures of all the deplorable conditions!
FYI.....This hotel is managed by East Indians, and reminds me of the nasty 80's & 90's low budget flea bag hotels run by East Indians during those times!!!
We have just celebrated our 50th wedding anniv. that evening with 2 other couple that just had their 50th and were headed home. It was late, after 10pm and we checked into the Days Inn, Cortez, Co. At first the management had to get the door open,because of a screw not being properely placed. The next morning, we found the room sooooo dirty that if we'd had really been able to see the condition, we would have moved on. To top it off, there was no toliet paper in the bathroom, nor was there any extra rolls to be found. Worst room in my 72 years---when management was told--not even a "sorry." We will never stay in another Days Inn. Thanks for a 50th annv.
My Fiance and I Checked into The Days Inn...in Erick Oklahoma Room #231 and We Checked in this Morning August 18th of 2014.. at 8:30 am and got charged $100 for One Night.....Their Television Cable Was Not Working. The Room was Extremely Hott and their Furniture was Broken and Dirty. We Left Within A Few Gours And Found A Better Motel. I Really Dont Think This Motel Is Suitable for Anyone.! WE DID NOT GET OUR MONEY BACK NOR AN APOLOGY FOR THIS TERRIBLE SERVICE....I WILL NOT BE STAYING AT ANOTHER DAYS INN!!! ESPECIALLY NOT THIS ONE IN OKLAHOMA!
Just stayed at Days Inn in Bedford, Va. It was absolutely awful! DIRTY! Hairs all over one of the pillows. The sheets didn't fit the bed, they just layed on top. Looked like food splatters on the wall by the table. The bathroom was trashed. The iron was broken. I paid $95.00 to stay here? NEVER EVER will I EVER stay at a Days Inn again. ANYWHERE!
Very unsatisfied the days inn in kanab is not a place to stay spend the extra cash and go to holiday inn very dirty place and the eemployees I encountered were not very friendly I had a 3 day reservation I was so dissatisfied my next 2 nights I didnt stay it was so awful I didnt even want to ask for my money back they can use it from what I saw and experience out dated rooms laundry (bedding) was atrocious and looked filthy
I stayed at Hewitt tx was given a RM with someone in it not the first time the breakfast was the worst I ever had runy eggs and the rest was cold. Stale then the help comes down and cook food in kitchen to eat in front of you....the hotel service is real bad makes days inn look bad.....
I stayed at Days Inn - 333 Bonita - Fullerton, CA
8/3/2014 to 8/6/2014 - worse stay ever.
my room 208 - room 210 was noisy - I spoke to rm. 210 several time & called main desk. Noise continued - the rm. was full of unsupervised kids ages ranging 8-14 yrs. old.
11:30 P.M. I'm at the front desk explaining the unsupervised kids wrestling - trashing the room. Clerk stated the kids are dropped off & will be picked up in the morn. & there's nothing she could do. that's not even legal, & if I'd like to be moved..? seriously - move them.
I stated I'm going to call the Police - clerk stated OK, do what you need to do.
Clerk is left in a positon of authority "head of Facility" to assist & ensure a pleasant stay & this clerk representing Days Inn did nothing to handle the situation.
Needless to say - it was a horrible stay & I packed up & moved on - of course I was expected to pay in full.
I stayed at the Days Inn in Keene, NH on Friday and Saturday night, August 1 and 2. The clerk made a copy of my Credit Card and when I asked her what she was doing she told me she was trained to do so. The reasoning was ridiculous: it is the only way to prove that she had the card in her hand, in case I decide to dispute the charge. I objected again, saying that it is illegal to make a copy of it. She told that they had already 'checked it out' and that they were allowed to do so. I again told her that she was not and that I wanted the copy back when I checked out. She told me that I could not have it back, that they have to keep it on file. I asked when the Manager would be in and I would talk about it with him. He further defended his actions, so I told him that I wanted the copy of my credit card back or I would contact the Corporate Offices. He angrily told me 'do not threaten me'. There were 4 other guests in the office who observed his inappropriate behavior. I was completely disgusted with his lack of customer service and very uncomfortable with his threatening me about contacting the Corporate Office. I am not sure what kind of scam they are running at the Keene, NH Days Inn, but you need to know about it. They are illegally collecting copies of guests' Credit Cards and I hadn't have happened to see her make the copy, I would have never know that it had been done.
On July 25, 26, and 27, 2014 my husband and I stayed in The Days Inn I booked this stay through Expedia. When we arrived at the hotel and went into our room the smell was overwhelming. The room was a smoking room and I was not told by Expedia that I could be placed in a smoking room if a non-smoking room wasn't available. I immediately called the office and asked for the room to be sprayed to get rid of the oder. They eventually sprayed the room and the smell was somewhat better. The room was generally dirty. The sheets were clean, but the blanket was shredding and had black marks on it.
The next morning we went out and returned in the afternoon and were not able to get into the room Our keys had been cancelled. We went to the office and were told that we had not extended our stay. We were paid up for 3 days. The lady in the office was not friendly or nice in dealing with us. She finally realized they had made a mistake in cancelling our keys and issued new keys. I believe this hotel is very poorly managed and the staff needs to be trained in hospitality and how to clean the rooms.
We have stayed at other Days Inns and were happy. Our experience in Pigeon Forge left a bad impression. Our reservation number was 180802015739.
My grown son and I flew into Hartford, CT from SF on 7/31. My brother had made arrangements for us to stay at the Days Inn across from the airport. It was a little after midnight when we checked in. We were given room 207. The toilet wouldn't flush. When I lifted the lid I noticed immediately that the chain was broken. I managed to flush the toilet manually the first time, but it nearly over-flowed. I reported it to the clerk and we were assigned a room down the hall. The next morning as I was returning to our room after breakfast I encountered a women from housekeeping about to enter our original room. After telling her what had happened she informed me that she had noticed that the toilet was broken. She said, "I watched while they wrote it down." I went down to the front desk and right next to the terminal was a pad of maintenance forms with "broken toilet room 207 three from the bottom. I was understandably angry. We arrived again on the evening of 8/3 and were again we were assigned room 207. We were assured that the toilet had been fixed and that the room had been used the previous two nights. The toilet had been worked on. Some one had replaced the chain improperly and broken pieces of the old chain were still in the bottom of the tank. We were assigned to a room with a toilet know to be broken twice in a matter of days.
I just read all of the comments listed below and must say our visit mirrored all of the rest. All eheavy duty appliance ( refrig, microwave, coffee pot and tv plugged into a electrical strip, way too many heavy power usage in one power source) YIKES!! and on the other wall no electrical cover on the outlet at all and was loose and coming out of the wall.
I see huges laws suits in many hotels futures and the lack of care and proper accomidations. I will no longer stay in a Days Inn and I will make sure I tell my traveling family and friends my experience. Shame on you!! Safety first above all else.
Arrived 7/25/14 At Days Inn Newport, Ar. They Could Not Find My Resevation Along With Several Others In Our Group. We Got In Our Room And Found There Was Only One Bath Towel For 2 Of Us. Tried To Call The Front Desk And Phone Wouldn't Work. Learned Later That You Had To Pay Add'l $10 Deposit To Have A Phone.........? Had Key Cark Issues Also.
Asked Front Desk About Phone Contact To Other Rooms Or Desk And She Said, "i Don't Know About That"! Duh, You Work Here! Thermostate Didn't Work Properly On A/c. Either Freeze Or Turn Fan On And Get Hot. Don't Think I'll Stay There Again...............!
I rented a suite at Days Inn at 3660 South Lindbergh Blvd. Sunset Hills, MO. 63127 Room#253 for my husband, me and my granddaughter and a room , # 271 for my son and his wife to have a honeymoon they never had. On the day after we got here my son and his wife wanted a bath, they had to call down to ask for a plug ( because the built-in plug didn't work ) it took them a very long time to get the plug. Tonight I went to take a bath and the built-in plug in both of my bathrooms were broken. My husband had to call down for a plug. We got it right away, because my husband let them know I was wanting to take a bath right away. When the lady brought the plug my husband told her that it was a shame when you rent a suite and both bathtubs would not work, the lady said she was sorry but people kept stealing things from them . My husband told her that these tubs have built-in plugs in them. She said well I am sorry. My biggest complaint is how can you rent rooms and suites out that are not in proper working order. And I had not one but two of the rooms that were not in proper working order. Also I took my granddaughter to the heated inside pool, and it was freezing in there when we told them it was freezing in there they said they could not turn it up because they had to have the air on so high that it made the pool get colder. Can't you do something to do a little better job for you customers? I feel I didn't get my money's worth since I had to get out of the pool which is the main thing we look for in a Motel or Hotel. Because my granddaughter is a little water baby.
When I called Days Inn South Alexandria Va, I asked the front desk person for the ground floor(petrified of a fire) and a pool for us to swim at during the day when my husband is at work and was told, "No problem Mrs. Greene".I was told by the front desk person that booking through Hotels.com will get me a better rate, so I did within a few minutes of our conversation.$20 cheaper per night.I was assured by Hotels.com that my room would be ground floor. Well, I get here and they tell me that they already booked all the ground floor rooms that I would have to be on the 3rd floor. So, I go up to the third floor and notice that maintenance is painting the balcony floor so I can't even walk down to my room. After 20 minutes of waiting in the 98 degree sun, the manager comes up and tells me to go to the 2nd floor. When I walk in, the room smells. The rooms are gross, bathrooms have mold and dirty grime ,and the tv wouldn't work. It keeps shutting off and says no signal. Maintenance tore out the outlet in the wall trying to fix it leaving exposed wires.They are still exposed 3 days later. The rooms have not been cleaned at all the entire 4 days here.No wiping off anything, no making the beds and no running the sweeper. Only clean towels were brought in. When I decide to take my son to the pool. Get down there and it says Closed till 4pm. It is only open from 4-9pm. I am so irritated. My son and I had to spend the whole week stuck in this old, outdated, dirty room while my husband is working. I specifically asked about the pool and was never told it is closed till 4 pm, or I would have definitely stayed somewhere else.I have pictures of the filthy rooms to back up my story.
I have been staying at the days inn in lacey washington since march 25..I have not received back my taxes. the hotel has been under construction the entire time.. the hotel pool and hot tub along with the sana were out of use for a month.. and they charged full price because of amenties.. but while paying full price I was un able to use them.. when I first arrived I was in a newer room.. but it had ants.. after that I have been put in the worst rooms here.. I have also seen them replace carpets and beds on my floor but I am unable to get a room with newer carpets or beds or tv..I personally feel like I have been discriminated against..
I stayed at Days Inn Erie Pa on 6/28/14. Went to bed at 11:30pm woke up at 1:30am with numerous bites. Went to front desk and showed the my bites. Spent the rest of the night in the lobby area. the next morning I returned to the room for my belongings and looked at the mattress. It was stained and smelled terrible. I checked out and said I wanted to be reimbursed for the room I didn't et to use. The clerk was only authorized to give a $30 refund. The manager had to apply the refund. After several calls (Manager was never available either in a meeting or not there)I was able to correspond with her thru the desk clerk. I overheard the conversation and the manager, Cindy Szymanski, said the refund was taken care of. The clerk then repeated to me what she said and that I would receive an e-mail confirmation of the refund. I never received the e-mail and the credit was never applied. I have made 8 calls to the hotel( she is never available but was supposed to call me back) I have e-mailed her ( never responded) and I have spoken to C/S three times and they assured me someone would get back with me (no one has) I am holding Days Inn to their word and expect to receive a full refund as was promised.
We stayed at days inn 3659 Waccamaw blvd. Myrtle Beach SC. Went to beach for the day and when we returned all of our stuff was gone from the room. Manager said they had cleaned it but we had it booked for that same night also. So if the women cleaned it why is our stuff gone? He said that she had taken it to the lost and found. Went in their with him to get it but it wasn't there. So he called the lady that cleaned the room and she came back and had some of our things in her car. Yes that's right she stole it, but he didn't see a problem with it since she brought it back. But she didn't bring any of the cloths or bathroom items back. So we called the police and filed a report. He wouldn't refund our money and said he would have to wait for the manager to return next week. What kind of establishment doesn't have a manager on duty during the summer? You know the busiest time of the year? Still waiting to hear from them about this police report we filed
We stayed at the Days Inn Mackinaw City Lakeview (In Mackinaw City, MI) hotel recently, and we were quoted a price over the phone of 89.00. We asked if we booked 2 rooms, if we would be able to get a discounted rate. We were then told that we could get both rooms for $120 plus fees, which we were very happy with, so we, along with our family, decided to stay. We booked two rooms and went there. The room was not bad, the television didn't work, but for the price, we were okay with it.
I checked my bank account a few days after we got home to find a very high charge, which was not what we agreed to. My husband called and was asked to fax our bank statement and the room statement. We did that, and heard nothing for several days. I finally called, and was told to call back in a few days. I did that, and spoke with 2 people, who told me it was still being looked at. Today I called, and I spoke with "the manager" Jodi.
The conversation was slowly declining when I told her that the statement we "had gotten under our door" was for a certain amount. She proceeded to laugh at me and then became rude and condescending. She told me I am a liar, because they do not place statements under the door. I informed her that this is what my husband Chris had said, and I was not lying. (He did just inform me that the statement was not actually slid under the door, so, my mistake) Whether it was placed under the door or paid for at the desk is irrelevant. She spoke over me, she was extremely rude, she told me that she would be happy to refund the money if my brother in law and his wife (who stayed with us) wanted to call with their credit card information and be billed, and that I was not getting a free room, because she would then be paying for the room out of her paycheck. Into the conversation, I informed her that this recorded conversation would be forwarded to corporate, and she again laughed at me, stating she was doing the same thing, and that she was also forwarding the conversation right as we were speaking. I informed her that we have bills to pay, and to have this loss is something that affects our banking. She did not care. She made that perfectly clear. She also made it perfectly clear that this was a waste of her time and she had no desire to make this right.
I am filing a complaint with you in corporate, my credit union, and the BBB at this time due to the disgusting treatment by this "service person." One would think that when a customer is so adamant regarding a mistake, that the mistake would be rectified. So far, it has been 2 weeks since I faxed the requested paperwork. I have been pushed off from one person to another, disrespected, ignored, LAUGHED AT and called a liar. Of course, the majority of this poor experience is thanks to Jodi the manager who apparently knows nothing about customer service, and has no problem lying to cover up her mistakes.
I hope that Jodi is very happy with herself and the way she treats customers. I would have stayed at that hotel many more times just because it was not a bad place to stay. The funny thing is, when it comes to customer service, even we RNs are taught that one good experience might be shared with 1 or 2 people, but a bad experience will be shared with tens or even hundreds of people, if not more. I am already sharing this with 500+ people on Facebook, and will also be putting this out on Twitter. I will be sharing this information with the multiple co-workers and acquaintances from the corporate world to the medical field.
My biggest regret today is that I lost my composure after having only 4.5 hrs of sleep due to my on call position. However, I'd have to say I believe anyone who had been lied to and cheated the way we were, then treated and talked to as unprofessionally as I was today, might have a difficult time staying calm.
Bottom line, I am having a hard time NOT telling everyone I know DO NOT STAY HERE. I not only want the money refunded that was overcharged, I also now want every last dime refunded. This is ridiculous and I cannot believe that this company employs people who draw customers in with lies, and then cheat us out of our hard earned money.
If nothing else, at least provide us the satisfaction that you truly do care about our business, and see to it that Jodi Klooster is removed from her duties as General Manager.
Thank you kindly.
We stayed at Days Inn , Erie, PA two days back. We were not getting good sleep because of bed bugs biting. Upon return to home one of us developed rashes all over the body and had to go the doctor. The doctor diagnosed the rashes as due to bed bug bite (of course we did not tell the doctor about our recent travel) I am trying to talk to the customer service for the last hour and nobody comes on phone. I get an automated voice message to hold on the phone and put on hold for ever. Tried various Days Inn phone numbers and any body coming on the phone just forwards the call to a phone number where I am just put on hold. It is highly frustrating I cannot even file an official complaint with Days Inn
I booked this hotel thinking it would be a great place for my husband and kids to stay during their vacation to Disneyland and the beach....boy was I WRONG! The first night was ok, second night, 2am on Sunday morning, I get a phone call from my husband saying that the front desk was accusing him of banging on other rooms doors and that he was carving swasticas on the doors that he was to pack out of there! My husband said he had no idea what they were talking about and if they didn't stop calling his room he was going to call the police. My husband then hung up and called the front desk where they advised they did not call his room nor have any complaints that night. The calls continued and the last straw was when the man on the phone talked about our teenaged daughter. First of all, how would this person know my daughter was there? And how did this man know my husbands room number?! My son said he remembered at check in a guy asking the lady at the front desk what room did she put them in....why?? And why did she give that information out so freely?? Back to the story, my husband asked the guy at the front desk to call the police. He said he would. I was on the phone with my husband at this point and told him I would call the front desk to see what was going on while he got himself and the kids packed. You can imagine my shock when within a minute of my husband requesting the police be called, the guy at the front desk can tell me they've been there Nd everything was fine. Really?? That was quick! So I said I was going to call the Buena Park Police myself since this Days Inn isn't taking these threats seriously. He said "I don't think they're threatening anyone so there's no need to call the police"...but didn't you call??? I called the non emergency police line and got a police officer over right away to escort my family to their car. My daughter had a panic attack when she overheard the officer telling dispatch the things that were being said to my husband on the phone. It's close to 3am by this time and I frantically try to find my family another hotel to stay at after this traumatizing experience, and they understandably only want to come home! I've called the hotel manager regarding this incident, have left several messages for him to contact me regarding the charge for the night of the incident, and I have YET to hear back! The woman at the front desk even said "again" the last time she transferred me to his voicemail. I'm disgusted at the way they are choosing to avoid this, and am even more disgusted that Knott's Berry Farm's name is attached to this place!
I pulled in to book 4 rooms for my family that was coming into town for the 4th of July weekend. I saw the AMERICAN flag on the grounf therewas a total of three. I walked in and told the front desk manage on duty about it. He said "OK" that was at 7:30 am on the 7/2/2014. At 8:28am driving back by from booking at another hotel It was still on the ground.
We had the occasion to stay at Days Inn in Luray, Va June 27 and 28 for a family wedding. Numerous rooms were taken by family and friends for the event. I took a suite with 2 bedrooms at a very disappointing price. The room was very dark and dingy and had bugs! For $240 per night I was very upset. A couple of other guests complained about the bugs as well. There were a few other issues also.
I will not be recommending Days in to anyone in the future.
i reserved one room with 2 queen beds for me and my daughter at Days Inn & Suites Grand Rapids/ Grandville . The room was booked through Priceline.com. My room was $89.99 + $11.98 taxes/fees, totalling $101.97 which I paid for with my Priceline VISA.
We checked in around 8:20, and sent to Room 333. There were no safety locks on the door. I asked for a new room. Manager Sunny came up with a master key, took us to room 336 and went back downstairs to exchange our keys. The room had fresh water rings on the nightstand, beverage cups, food wrappers, and half eaten potato chip bag on top of the TV cabinet. I called the office again to tell Sunny the room was unacceptable. He came up and took pictures on his cell phone of the filth while I watched. He then took us to room 342, which another couple was currently trying to enter. He took their keys, gave them to me, took them across the hall, and came back to room 342 to check it out iwth me. The desk chair was absolutley filthy, but by this time it was close to 10:00 and my daughter was ill and wanted to lie down. I told Sunny (manager) the chair was disgusting and we would not sit on it. The lamps did not work, and Sunny had to crawl under the desk and plugged one in. The comforters had old stains, but better than the last room. I was denied a refund. Since the sheets looked clean, I could not get a refund and my daughter was half asleep, we stayed. As I crawled under tables to plug in the second lamp and moved the nightstand to plug in one air matress pump, I discovered used juice bottles and other trash. The second bed did not have a pump for the matress, and it was flat. In addition, the clock did not work, the refrigerator did not work, and someone was running up and down the hallway all night. I would respectfully request a FULL REFUND for $101.97 and that this hotel be inspected by the health department and cleaned or condemned. I also can't help but wonder if they even clean the inner bedding and towels! The health and security of guests is certainly NOT a priority. The strong smell of Indian spices permeates the hallway, and it appears nothing is cleaned or repaired, although the lobby was nice. AT checkout the next morning, Sunny was gone and the cashier said she could not do anything. She did check a handwritten log book and confirmed that there were 'notes' from Sunny in the book. I have a few pictures of the third room (342) and Sunny took 4 pics of room 336 with his cell phone.
I don't know where to start. I am a federal law enforcement officer who was told a day before my registration that o could check in before 3pm. When I arrived I was told to pay an extra $15 for early check in. Then I was told they could not do that cause rooms were not cleaned. I asked where could I go to wait with my one year old God daughter and she said the parking lot. It told her its 100 degrees outside and she said I know. I left came back at 3 then my ice box (refrigerator) don't work. Then its 4am and people drunk AT MY DOOR. I called ans spoke up with no help. I could not do my paperwork because the WiFi was not working. The front desk just says I'm sorry with mo assistance. I could yell more but refuse until someone tells me or explains something.
I stayed at the Days Inn in Waukegan and it was the worst hotel I ever stayed in!! Stains that looked like blood on the walls, dirty sheets and towels dust and food crumbs all over. I could not get a refund to move to another hotel. Some one should really do something about this hotel chain. I will never stay at another Days Inn again, in fact I filed a claim with the BBB.
I have been staying here at Days Inn now for a month. I'm staying here until I get my appartment done. I have to say I am very upset with one of the staff members. His manner is very rude, his customer service is very upsetting. With me being in the customer service business I find that there is none here at the DAYS INN HERE ON RT 17. Address is
I approved them to take out payments but one. Yes I am saying CREDIT CARD FRAUD. They decided to use my card to pay for someone elses room. If I am wrong then I'm sorry but really why would they take money out of my account WITH AUTHORIZATION.
I currently stayed at your Bloomington MN location over the weekend in RM 156. Our room was GROSS. Had BLACK MOLD in bathroom ( I took pictures if you need them) all over I feared for my four year old to even take a bath. The floor didn't look like it had been vacuumed for awhile.. blood stain on underside of toilet seat and food under bed... told front desk and the man said he would pass on the message never heard a word from anyone..
We arrive around 3:00am Saturday morning to this hotel. Around 6:30 am we were awaken by bites in bed. Once I turned the lights on - bugs was on pillows and underneath cover. Immediately I called hotel front desk. The manager came into the room pick up several mashing them. He said he would refund money back. But, once I went down stair to front desk his wife said we wasn't getting anything back and asked us to leave the property. She also charges us for both days because we didn't give 48 hour notice $310.00 was charged to our card. While I was at the front desk another lady came down with the same issue. Because I refused to leave without her cancelling the 2nd day payment she called the police. I have never been so humiliated!!!! I will never ever stay in another Days inn... the people were very rude and nasty!!
First i will die before ever sleeping in another one of your dirty motel and pay $115.00 plus tax. To first take a bath with some ones elses hair in the tub. Then to sleep in a bed full of hair even pubic hair. If i was not so tired i would have left right then. I have never been so upset and the desk people seemed not to give any care about it to. If i didnt know any better and had not draged all my stuff in the room and had taken a dirty bath in the hair infested tub. I would have left. Plus i had driven 12 hrs. And did not trust the man at the desk to complain. He came off as a pervert. This was at your ogden utah on washington street. Saterday june 7 th
On June 7th, 2014 I, along with two of my teenage sons, drove to Brooklyn Center, MN for a basketball tournament. A few days prior to this I booked a room through Expedia to stay at the Days Inn 6415 James Circle North Brooklyn Center, MN. Upon check in, Gigi, claimed she had no Expedia booking for me. I gave her my credit card and was charged $10.00 more then my Expedia booking price. The power door at the entrance did not work and the lobby was dirty and had a VERY unpleasant odor to it. There were many "shady" people just milling around the lobby, as well as, the parking lot. My room was on the second floor and the elevator was "out of order" and was told it had not been working was quite some time. The hand rail, going up the stairs was broken and nailed back together. Just one more safety violation! When I entered my room I was appalled! Here is a list of the things that I, and my sons, encountered...
1. the smell...for a non smoking room this reeked of smoke
2. bugs and dirt on window sill.....something sticky had
not been cleaned up.
3. was not vacuumed.....food crumbs, twist ties, and
beer bottle caps were everywhere.
4. Toilet would not flush
5. gauge in the wall that appeared to have been made by a
knife.
6. The lighting in the bathroom was horrible. You could
not see when the door was shut.
7. The door to the bathroom didn't close all the way
8. The vent in the bathroom had mold all over it.
9. The furniture looked like it had been taken out of the
dump. Broken pieces and just not even usable.
10. The overall cleanliness of the room was like that of a
slum lord building.
11. There was a washer/dryer combo just sitting in the hall. This was a working washer/dryer but it was in the hall!
These were all observed within 10-15 minutes!!!
At this point, there was NO WAY I was staying here with my sons! I went back done to the front desk to complain. I told , GIGI, that I was checking out. I got a receipt stating that I would not be charged for the room.
She didn't ask me any questions as to why I was checking out. She said "sorry" but nothing else. It was almost like she expected it and it was no big deal. This place reminded me of a place you rent by the hour and/or where drug deals go on. I left and went to a hotel next door. I told the front desk of my experience next door and the gentleman just laughed as if they got a lot of customers this way. What is really said is I was traveling with a group of parents/kids for this basketball tournament. We called them IMMEDIATELY and told them not to stay. They went, looked at the rooms, and checked out as well. They saw carpeting in their rooms with blood on it, dirt and filth, horrible smells and while they were at the front desk someone walked in smoking a joint!!! Your cooperation lost four booking (and I'm sure more) on June 7th!
I wish I could tell you this is where it ends but I can't. When I returned home and was looking at my bank statement I noticed the Expedia and The Days Inn charged me for the night!! I called Expedia on June 9th they told me that they would be looking into it and would be calling Days Inn and would return my call. I had to call back the next day and talked to someone different. They called the Days Inn, again, and talked to the manager, NICK. Nick told Expedia that I was a no show which I find interesting because I was told Days Inn never have booking for me through Expedia. Expedia tried to do a conference call with the three of us so I could talk to Nick. I was on hold for 5 minutes and was somehow transferred to someone else at Expedia. This person seemed to be a bit more intelligent and when I explained my story, yet again, Expedia reversed the charges and credited my account. I then called Days Inn directly and spoke the Nick, the manager. I explained my story to him and was told that the charges WOULD NOT be reversed. He told me he had to call Expedia to get the charges reversed. I told him I took care of this already and I DEMANDED the charges that Days Inn charged me be reversed as well. I told Nick that Gigi gave me a receipt and said that charges would be dropped. He argued with me for a while, put me on hold and after a some time told me the charges would be reversed. This experience was beyond bad! I may never stay at a Days Inn again! You really should take the time to visit this hotel, undercover, and experience it from your customer's viewpoint. I personally think this place should be shut down and fire the people you have running it and get someone in there that know how to run a hotel. If you would like to contact me I have all my confirmation numbers, receipts, ect.
Sincerely,
Eric Thompson
I am staying at the days inn & suites springfield, mo 65803 .
The rooms are really small. And it was like staying at a concentration camp the owner was walking around yelling at staff , also yelled at our kids that were in the pool which was very dirty and cold, the wifi cuts off and on like someone was turning it off . Overall the week I stayed there was very unpleasant and will never stay at a days inn again and will also tell my friends and family not to stay here either! I feel we should be reimbursed it made our vacation terrible.
I placed a reservation at the Days Inn Solvang for a wine country tour in May, 2014. Needless to say, the experience was less than UNACCEPTABLE. I pre-arranged early check in to meet my time constraints, as well as a downstairs room as the 4 of us are senior citizens. None of these arrangements were met. The manager/owner, Mike Courtney, was completely rude and uncaring that these commitments were not met. Further, the hotel is quite run down and in need of serious updates.
I stayed at the Days Inn in Calgary South on the Victoria long weekend.At 75 years I looked forward to staying with family while we attended the Volleyball Nationals which my great granddaughter was competing in. I was told to call back on Monday for a reservation as the desk clerk couldn't book it. This was on Friday. Even though we booked as a group we were assigned rooms on different floors. There were no knives available at the continental breakfast for spreading butter or jam on toast or bagels.The toasters didn't work properly. There was only one person working the dining area for our dinner reservation for fourteen and he was also working the bar.The desk clerk couldn't find my reservation without the help of some lady because my name was spelt wrong. The Inn was not very clean and needs updating and maintenence. In order to use my laptop, I had to crawl under the desk and unplug the lamp in order to plug in.All in all a very unpleasant experience. I would not stay there again.
After a very long road trip with my 3 children, we checked into your building for a much needed break. We were all looking forward to a hot shower, a little relaxing and a good sleep. When I approached the counter, your associate "Ashlie" informed me that there was only one room available, room 109, which did not have a working television. While this was disappointing, it wasn't a deal breaker, and I indicated that I would take the room. Imagine my surprise when there was no discount offered for a room which did not have the "amenities" available in all of the other rooms. I was told this was not possible, and then further informed that there would be a 15% "deposit" charged to my card, in the event that we broke or destroyed anything.
While I understand the policy, the delivery was insulting and rude.
When we got into the room, we were shocked at how outdated everything appeared. There were no duvets on the beds (it looked at first glance as though they had been forgotten, since the beds were made up with sheets). Upon further inspection, while there was a basket with coffee packets and cups and an instruction card for the coffee maker, there was NO coffee maker in the room. I went back to the front desk to inquire about these oddities, and was informed by Ashlie that it is simply "too expensive" to maintain duvets and they are therefore not used in the rooms. Additionally, the lack of coffee maker indicated that the coffee maker was broken, and there were no replacements available. So, once again, my room lacked basic amenities available to guests in pretty much every motel chain in the country, and again this information was shared with me unapologetically.
The final straw came when I went into the bathroom to start the shower for my little son, and found dried fecal material on the lid and seat of the toilet. Because I did not wish to encounter your rude employee a third time, I ended up cleaning it myself.
I expect a national chain to maintain minimum standards of cleanliness and professionalism. I was very surprised by this experience, and will likely not use your chain for future stays. I have also shared my experience with family and friends in an effort to spare them the same trouble.
I paid in excess of $80.00 to be treated poorly, offered a room that was not up to basic standards for either cleanliness or amenities, and at no point was I made to feel that these concerns were valid. While I understand that there is a limit to the authority a desk clerk has to act, her flippant and dismissive attitude was unwarranted and unappreciated, particularly in light of the fact that the room itself was such a disappointment.
I stayed at the Days Inn in Kansas City Missouri and It was the most dirty uncaring place I have stayed at and they only offered a 25% off my next stay and I know that Wyndham offers 110% satisfaction guarantee and they did not respond to my 2nd email. I was trying to check out the next day instead of staying the 4 nights and the lady said they so not give refunds. The sheets were dirty in the 1st room and the tub was not cleaned and the 2nd room the sheets were stained and looked like someone slept in the and so they came in and changed them in front of us and they were still stained with orange stuff and grease the mattresses were filthy and the most awful thing was that there was blood smeared all over the back of the door it looks like they tried to clean it but never finished I will not stay there again. I am totally discussed with this and only offer me a 25% off my next stay.
Tegucigalpa April 27 2014.
Gentlemen. My name is Alfredo Ruiz, from Tegucigalpa, Honduras.
From 4/8/14 through the 4/15/14 we stayed at your Hotel Days Inn, in Fort Lauderdale, Oakland Park, in room 326. The room smelled bad and the sheets of our double bed were never changed and we doubt very much if they were clean when we first arrived, from you previous customer.
A few days later our legs and body began to itch very much to all three of us that stayed in the room. We concluded when we left the hotel on the 4-16-14 that your beds had BEDBUGS.
As proof we took pictures of the many bites that turn red when we scratched them . Unfortunately on your Headquarter page, we could not make an attachment to send you proofs.
I am sending you pictures from my personal e mail so you can have the evidence of the damages to our health.
Unfortunately we booked your hotel through PRICE LINE and we could not see the negative reviews until we return to Honduras. To our surprise many negative complaints similar as to what we are denouncing to you. Due to this experience we will not book a reservation in any of your hotels, neither recommend it, and to make it worst these BEDBUGS were also in our clothes and luggage, so now we have this problem in our home. We demand from you a reimbursement for an amount of $2,000 for all the many inconveniences that you have cause us for your lack of proper hygiene in the room that was assigned to us.
Also at the check-out time, the front desk person did not gave us an invoice of our stay and the clerk told us, that since we made the reservation through Priceline, we would receive the invoice from them. Up to this date we have not received the mentioned invoice.
We trust that our complaint will be handled professionally and we want an explanation from you soon, because if not we will post our complaint in your customer reviews, and that will no doubt hurt your hotel reputation and image.
Alfredo Ruiz
On January 3, 2014 I stayed at the Days Inn in Lumberton,NC. For no other reason other than that I have a bad memory, I left a Chinese luck plant and beautiful ceramic pot in the room..Upon discovering it a few hours later, I immediately called and told them what had occurred. They checked the room and indeed, the maid said the plant was there..and was lovely. I told them I would return in mid-April on my way back north,as I live in NY.
On April 22, I returned to the motel; I had called the previous evening and was told by a man..that no plant was there. On Tuesday, April 22, I returned to the motel...and found that they had very lovingly taken care of my plant, and were very gracious about having taken care of it..
I needed to thank the lady at the front desk for her care and responsibility; I will return there on my way back south.
I have never been so dissappointed in a Days Inn in all my life. I giving a room with two double beds, the first bed was damp. In the roon next door must have been a whore house for there was women in and out. Then on top of that there was a baby cring the whole time I was there. I checked in around 9:30pm and went to the office around 2:55am. I said something to the clerk at the desk, he was rude said he could not help me. So I checked out. and had to sleep in my truck. I will never stay in a Days Inn in FREDRICK Maryland or any other one again.
I would like to notify someone that the there is a couple problems at Days Inn on FernValley Rd louisville ky.the manager and her boyfriend stays on property.One set of house keepers live there in room 150.and the manager let's the other indian couple wash there clothes there and it happens on the clock when laundry llady is trying to work..and the head housekeeper is sleeping with 2 of the guys that bring the sheets in.Something needs to be done about that mess.The manager has her picks there and treats everyone different and everyone makes different pay.and the place has 3 rooms down right now for bed bugs.
I have worked a four different hotel in my life , I recently worked at days inn in portage mi , it's the grosses place ever .. It's never any cleaning supplies , the change the sheets in the room every THREE days , the reuse towels if they don't "LOOK" dirty .. They have an upstairs but the elevator had been broken since I before I started working there .. Guest have to carry all their belongings up the stairs.. He made his HK staff work all three major holidays with out the proper pay , which is clearly posted on a wall in the office .. I don't understand how place like that is allowed to stay open .. So one really should do a surprise expect ion on that place .. And if your going to be staying in kalamazoo or portage mi please do yourself a favor and DONT stay there ..
My Husband and had a horrifying experience on February 27,2014 at the Days Inn in Memphis TN, at Graceland,3839 Elvis Presley Blvd. I was bitten by bed-bugs on my face and arm. We took pictures of the bites and the bugs crawling on the bed. We captured the bugs in a plastic cup and gave them to management. The only thing was done is they gave us a different room. the Manager never came to talk too us although we waited for hour to talk to her.
The management service was lousy
Me and my family stayed at the Days Inn on 400 Buff Blvd, Summerton, S.C. 29148 on March 4th through March 8th 2014
As we was checking out, one of the housekeeper (Gloria) said to me "What no tip" I told her to talk to my wife. She repeated it to my wife. My wife said to her "When did yall start asking for a tip". Gloria responded "We are allow to ask for a tip" All of this was being said in front of two other housekeepers who was cleaning the rooms on the first level. They responded by saying "We are not allow to ask for a tip".
My wife told Gloria "I feel that is very inappropriate for you to be asking me for a tip". Gloria said "If I knew you was checking out today I would not have given you any clean towels or wash cloth". My wife told Gloria "If you do not like your job then you need to get another one". We proceeded to the front office and my wife reported the incident to the manager on staff at the time of our check out.
The manager said that they make enough money and are not allow to ask for a tip. The other two housekeepers who heard the exchange came into the lobby while my wife was speaking to the manager and apologize on Gloria behalf and said that was wrong.
Recently stayed at the Ames, Iowa location - Staff can not intelligently communicate with guests to make reservations and refused to send email confirmations. Furniture in room is stained along with insects present in bathroom. Staff was too lazy to clear snow from in front of entrances after overnight snowfall while a snow shovel sat unused inside the main entrance. After contacting corporate office, corporate ignored complaint and "passed the buck" to the motel manager who blamed me for email confirmation issue. Spend a little more money and avoid this dump.
I am appalled that a well known name like the Day's Inn has so many horrifying comments and this one is no better. My daughter was on her way to TN, coming from PA, when she hit a terrible snow storm in VA. Her phone service was sketchy so I got on the internet and start looking for a safe place for her to stay. I made reservations at the Day's Inn in New Market, VA. She arrived and was so upset to find burn holes in furinture, shower dirty and bedsheets that were obvisiouly used. (won't go into detail with that one) There was a couple upstairs from her and they showed her their room and things were no better there. They had no choice to stay overnight due to an ice storm. They were checking out to another hotel they found due to blood on the sheets and the flithy conditions. I must say that Mike was very nice on the phone and our credit card reinburst, but again a well known name hotel to have all this problem is disgusting. I will make sure that this hotel and any other hotel associated to this corporation I will STAY AWAY from!!!!!! Thanks for nothing Day's Inn, you should be ashamed of yourself.
I made reservations through Hotwire for the 21st and 22nd,I was given two rooms at the Days Inn located in College Park, GA, on 4560 Best Rd.When we got to the hotel there was either an employee or guest sitting in the lobby using very vulgar language on the phone, the clerk didn't ask him to leave or to tone his conversation down. When we received our keys for the rooms one of the keys would'nt work mind you I had hip surgery and is on a walker so I'm standing out in the cool waiting to get into the room. My husband went back to the front desk and the clerk gave him another key which didn't work either, in mean time we were given another room. In the mean time I went into the second room which was filty,the room smelled moldy and the bathroom wasn't very clean either, the towels that was hanging up was dirty. The 1st room had a dirty smell to it and the sheets had stains on them. I couldn't let my family sleep in these conditions, and my husband went to the clerk to complain and he told him he would check the rooms out but didn't believe they were in these conditions. There was a hair show in Atlanta so most of the hotels was booked and thank God we were able to get two rooms at another hotel. This cost me double and I was very disgusted and tired, also had a three week old baby with us. I know Hotwire offers hotels at very low prices but I would have rather slept in my vehicle before I stayed in those conditions. I can fax you where I had to get two rooms at another hotel as proof, I would appreciate a refund for my troubles. Also I had travel 300 miles so there was no way to turn around and go home.
On Feb 12th & 13th, 2014, I booked two days/nights with the Days Inn Motel I paid my reservation with my debit card. Upon arrival I was presented with an additional charge of 10.83 per day x2 for a total of 21.66 to park my vehicle in front of my unit across the street. The hidden charge was unethical. The only way to avoid this hidden charge would have been to walk in. At 63 yrs of age I do not believe this reasonable.
On Jan.31,2014 I had the unfortunate experience of staying @your Inn @ . The room, shabby, linens old & tired, bathroom right out of a slum. Having two pets, sign in office said 10.00 each, she charged me 15.00 ea. Next morning wanted my receipt, ringing
the bell, no one there, a man finally comes out only in a towel wrapped around him, nothing more. I asked for my receipt, which didn't have total
charges, I told him this place was a disgrace, he told me to shut up, & to
go F--- myself. Apparently these people are from a slum. I will make sure
on my future travels, I will NOT be staying at Days Inn. It is quite apparent
you people are not concerned with the type people you hire to take care of your properties. This was totally unacceptable!!
I wanna say that I stayed at the Days Inn in Chester PA, from 2/7/2014-2/10/2014. It was by far the worst stay in a hotel that I have been, the staff that I encountered were racist, loud, rude, and extremely unprofessional. I have never been so treated so bad never in all of times in any hotel in my life. I myself my family and all of my friends will never stay at another Days Inn ever. First of all I was charged a different price each stay I was there. I was never given a chance to know what the real price was. Second I was rudely awakened by your staff, the next day I arrived. my fight came in at 1:00 am in the morning there was a billing error not on my part but I was told it was there was some angry words exchanged at the front desk by your staff. I felt like I was treated like a criminal in which I am a retired Law enforcement officer and retiered mialitary. So I felt like your staff had no formal training on customer service. Third, the next day at checkout time noon I was severly harrassed to checkout, by your staff knocking at my door, calling me on the phone, I called eariler that morning to find out what time checkout was then all of sudden the harrasment started. I so embarrased and upset by being be treated like a criminal. I will also file a complaint with the local BBB. this hotel is very unpleasant to stay in and as a customer I would never give my business to the Days Inn again.
Had to take a trip to Pittsburgh from Ohio to attend my uncle's funeral. Had something to eat with my sisters who traveled from Michigan and then went looking for a place to stay. My sister spoke who a very rude desk clerk who stated that they had a room. Didn't like the "attitude", so we continued looking for some place close to the funeral home - but no luck. We were tired and it was getting late, so we drove to the Days Inn on Banksville Rd and checked in. The room was disgusting! There were bugs on the ceiling/walls/curtains and the room was just generally dirty. I went to the desk to share my concerns. I was told they were just stink bugs and there was nothing they could do about it. If we did choose to stay, we should not hit them, just catch them and flush them down the toilet. I was shown another room, which was a smoking room, but I did not want to smell like an ashtray at the funeral the next day, so we ended up staying with the bugs. The clerk told us that she would have the manager, Joe Davison, contact us and an "adjustment" would be made to the charges . . . well, I am still waiting to hear from Joe! My sister and I spent over 1 hours catching stink bugs that night and flushing them down the toilet - great bonding moment!
Our stay was back in October. I am currently planning two different trips this spring and was reminded to NEVER stay @ a Days Inn again!
I recently stayed at a Days Inn on Clark Rd in Sarasota Fl. It was well priced, clean, and we had a good experience. Next we found a Days Inn at 18051 S Tamiami Trail in Ft. Myers Fl. It was a old motel painted garish colors, but near where we wanted to go. The room was old and unattractive and there were many different tripping hazards like when stepping out of your room you had to step down. They did the cheapest things to save money on the breakfast. At 8:00 there was not any waffle mix. THe juice was in pitchers and looked watered down. The muffins and donuts were miniatures. THe breakfast space was as big as a closet and there was a sign that the motel guests were to sit only in a special place as it was a restaurant also serving the public. THe restaurant is not open for supper and the only place we found in walking distance was MacDonalds. THe price of a room was $139.00 which we felt was way too much. We had just spent $124.00 at a Bayview which was very nice and new. We did stay there a second night because we were getting tired of trying to find our way around in the heavy traffic. After sightseeing all day, we came back to find our room keys did not work and the room had not been cleaned. They did fix our room keys, but the woman at the desk said that the maid was prone to put down that she had cleaned a room when she hadn't. She asked if I wanted the room cleaned then and I said I did not as it was late and we were tired and wanted to relax. She did not offer any discount on the rate and I asked for one. She said she could only offer me $10.00. After staying at the first DAys Inn, I was pleasantly surprised and decided to try your chain again, but after staying at this one, I will probably not consider DAys Inn again.
Daughter and I stayed at the Days Inn in Southern Pines, North Carolina. We had a horrible time. The first room we got had bugs in it and it also had a lot of dust in the room. My daughter is allergic to dust so we had to move. We told the front desk and they switched our rooms. I was thinking great now we can finally enjoy our stay, but I was wrong. The heat did not work in the room, mind you its 30 degrees outside. I had to take my daughter to my mothers hotel room(Hampton Inn)because she was shaking so bad because she was cold. We called the front desk and made a complaint. The woman that answered the phone was so rude and had an attitude. She said there was nothing she could do about it but tell the manager. So we slept in a cold room. Not only was the room cold the heater must have been broke because it made noise all night. I couldn't even sleep. I also called back to inform her that I left my charger in the other room she said with an attitude "Well you can't go get it now, there is nothing we can do." You could tell by her voice she was sleep and didn't want to be bothered. The next morning we checked out and the customer service was horrible. We told the another person at the front desk and she asked "well what do you want me to do about?" One thing I can say is I WOULD NEVER GO BACK TO THAT PARTICULAR DAYS INN. It makes me not want to go to any Days Inn. I was so disappointed. If you live in Southern Pines, North Carolina and decide you want to get a room at Days Inn run for you life. I don't recommend anyone stay here.
My husband and I stayed at the Days Inn on the River in Gatlinburg TN my birthday weekend of Jan 24-26th. The room was to be expected for an older hotel. Except the heat was completely turned off ( below 30' outside), and the over head heater switch in the bathroom didn't work.
The bed sheets were crisp and clean, and overall the room was clean.
On Saturday night we decided to stay an extra day, he called the front desk and told the clerk we would be checking out on Monday Jan 27th.
On SUNDAY Jan 26th (my birthday) we decided to sleep in awhile. We awoke to banging, hammering, sounded like the hotel was coming down. I called the front desk and it was transferred to the sister hotel across the street. I told the manager of the noise, she stated she could actually hear the banging in my phone! She said she would keep trying to contact our hotel manager. For 2/1/2 hours I endured this banging, I kept trying to call the hotel manager and it kept going to the sister hotel. Finally after acquiring a migraine, I told my husband we had to leave and would return later. We never received a return phone call from the manager (April) of our hotel. However we did receive a phone call from the sister hotel stating that she had got in contact with April and yes they were doing remodeling and SHE apologized.
I WOULD HAVE NEVER STAYED ANOTHER DAY/NIGHT IF I HAD BEEN TOLD THEY WERE DOING REMODELING, ESPECIALLY WHEN IT WAS ABOVE OUR ROOM! WE WERE NOT INFORMED!
Honestly, being the Bible Belt, I was infuriated they were doing 'remodeling' on Sunday. Of all the days of the week!
I called today and spoke with 'April'. She was rude. I told her of last Sundays events and she stated "I know, I was here".
Really? Why didn't SHE answer the phone or call us. Then when trying to talk to her about our room rate, to say the very least we should have not had to pay at all, she keep interrupting me saying they were trying to get remodeling done before Feb 14th-the noise wasn't above my head- the owner (Bobby Patel) wasn't there today, then the owner out of the country, I could not contact the owner, he didn't have a number to give out, she was the only one to talk too-remodeling started at eight in the morning, the latest remodeling could be started was ten am, and so on.
Then she made a smart comment to me " well, I can't help it if someone wants to sleep in till twelve in the afternoon". That's when I ended the conversation and told her I was contacting corporate. I feel we shouldn't have paid a dime for that Sunday. I am respectfully requesting a full refund for Jan 26th. The other manager did give us $10 off our stay and told us she wished she could do better.
I wanted to share a very horrible experience my husband and I had last weekend at a Days Inn 5858 International Drive, Orlando Florida. I went on their website and made a reservation for Friday and Saturday night at a rate of $35.99 per night. I printed my reservation notice and took it with us. Upon check in, I presented paperwork to the young lady at the front desk. She checked us in and we went to our room. When we got to our room, I started to unpack and found no towels or washcloths in the room. My husband turned on the TV and found 2 channels that worked. I picked up the phone to call the front desk to report the problems only to find the phone didn't work either. We walked back down to the front desk and were given towels and washcloths. The guy we talked with called someone to fix the TV and telephone. We went out to dinner and returned finding neither had been repaired. The next morning, I got up showered and washed my waist length hair. When I came out of the bathroom to dry my hair, there was not a hairdryer to be found. It was 38 degrees outside. Again this was reported. We left and went to Universal Studios. We returned to the hotel to find our keys not working. We again went down to the front desk and the same guy told us that our reservations was for Friday night only, he tried to charge our credit card double and was charging us $89.00 per night. I tried to explain that my paperwork (in our locked out room) would clear up all of his problems but he was not very cooperative at first. Once he understood I made the reservations on their website he finally changed the reservation and the charges were a little closer to the online charges. I have never had problems with a motel like this in my life and I hope to never experience this again. I know I would experience it again here because this was my one and only stay!!
Stayed in longmont co days inn. The first room they gave us the heater didn't work. So they gave us another room. It had dog puke on the carpet (no one cleaned it up either) so one to room three. We were there for 14 days and choose this hotel cause they allowed my dog. Finally in a room. This room was not cleaned and hadn't been cleaned in a while. We found two different pills on the floor, someone's hair clip, and hair on our sheets. I asked that they change my sheets and clean bathroom. I had taken sheet off the bed so that housekeeping would change them but when we arrived back the dirty sheets were still on the floor and the trash was still there and bathroom wasn't clean. I went to desk and got clean sheets to make my own bed. By the way this room had no fire alarm and the table was about to fall over so my husband fixed table. I have spoken with front desk staff who were all nice but no one could get the housekeeper to clean the room or get rid of pills on floor in my room. So it's like day 7 and I asked that they clean room please. Don't worry about bed but do the rest. This time they took out trash but forgot to clean bathroom or to wipe sink and oh the pills are still on the floor. I spoke with staff they apologized but still my room isn't clean. The staff would put up a sign saying they were in cleaning the pool and would b back in few minutes but the pool didn't work and they had no idea when it would b fixed. One of many nights I came in and my key didn't work and this sign is up. I was there for a job so I worked from sun up to sun down so I was tired and hungry and had my dinner but couldn't get in my room. My entire stay of 14 days they never cleaned my bathroom or wipe anything down. I would of been better off camping. Next time I will camp before staying in a days inn
I was at Days Inn on Hollywood in jackson Tn yesterday,I overheard one of the maids tell the boss man that two girls that he had working for him,was popping thesheets and he did nothing about it,I witness another maid making up the beds and still didn't change the sheets,they had no shampoo,and they had tissue that was bought from a store that wasn't wrapped,the towels are filthy,and rms stink
Days Inn on Hollywood in Jackson Tn. is a nuisance,you have people staying in the three building that they call home,he has atleast 3 people over ther that is on drugs really bad and he be in the rms with them as well,He has his own personal drug dealer that comes up there and serve Donald Ray Taylor marijuana,hydros and meth,he has 3 desk clerk on drugs and do them while working on the job,he has maids that's prostituting on the job,sleeping with truck drivers that come thru there,he has Rita making fake files and names of customers staying there and they use a dummy card and change the name and numbers on the card,u can pull his files and see where they change the information on the porfolios,they sometimes close all the windows on certain buildings to make it look like the rms are rented,when the maids get their boards the rms are clean,He only put tea,coffee,pads and pens and the third pillow out when he know the inspector frm corporate is coming,Its certain parts of the hotel he allows the inspector to go to,he make the maids close the windows to try and look like the rm is occupied,but its actually empty,on the three building a lot of the rms have mold and he has a family that stays in 309 that the children stays very sick,the father that stays in that rm says that there is nothing that they can do about their kids bein sick because they r at his mercy,and he is the one that pays for their methadone,that rm also has a hole in the wall and is mice infested,and the rm where the worker clocks in at has mice,he reuses the food that he use for breakfast,everybody hands has been on it ,they continue to use the same gravy until its gone two or three days tops,they leave it sitting out all day and wash the bowl out only once a week,he only put fruit out when the inspector comes as well,everything he puts out for the inspector he have the house keeper Marla Mackey to take it all back out of the rms,the inspector really needs to check the rm in the laundry rm ,it has an old toilet that's been sitting in there for months,he took it out of a rm cause it didn't work and just sit it in the laundry rm,it stinks in there,and he keeps comforters in there and mattress pads,he has mold on a lot of the shower curtains that he try to make the maids wipe off,he tells the maids to hide the bottles when the inspector come,he has them using mean green,cleaner with bleach that comes frm family dollar,he has them using faboluso,and clr,he only have glass cleaner on the wall and that doesn't clean anything so he goes and buy stuff frm the dollar store,he also allows 2 of his workers to sale drugs on his property because he is scared of the employee,he allows them to smoke marijuana in the rms,its about four of them that be doin it,he allow them to talk any kind of way to the customers its just sad,Days Inn name is really going under,he has workers working there that don't clock in and he helps them to beat the government and child support agency,he lie and say that the maids make less than what they really make so they can receive food stamps and other assistant,the labor board and irs has been contacted just as well as the dhs offices has been contacted,oh yea He doesn't provide uniforms they wear what ever they like,and when the inspector come he run and buy shirts at target for everybody to put on,and if he don't have enough he makes the other maids go in the suite or a rm and make them sit there til the inspector leave,if you ask him he will lie ,she will have to slip up on him
I was slandered by Raj, must be the owner. Spoke with confidence,
failed to get connected in Room with my wife, guest staying for next seven days. Making me wound, hipped, angered, but will hold my patience, and be good. If Raj keeps his abusive language, give trouble, fails to get me connected in room, will bear the consequences, and shall take appropriate action.
I made a reservation through Expedia at the Days Inn & Suites Anaheim ( for 2 days in December. When we arrived we were appalled. The room had a smoke detector hanging by one wire, several buttons were missing on the phone and the phone did not work, there were stains on the chairs and walls, the carpets and bedspreads were faded, stained and worn thin, and the bathroom was filthy with hair in the bathtub and sink. We asked for a different room but the 2nd room was just as bad. We refused to stay and the clerk said we had to get a refund from Expedia. Expedia called the hotel later to get authorization for the refund and it was refused. Now I am out $143.36. I will never use Expedia or stay at a Days Inn again if this is the way customers are treated! You should be embarrassed that this sleazy hotel uses the Days Inn name!
I AM CONCERNED WITH YOUR AFFILIATE"S ESTABLISHMENT:
A light was out in room for two days creating a potential safety issue. It was reported multiple times and never fixed. This and other concerns were addressed with the owner who noted she did not care and that this could pass on to anyone I like up to the President of the United States.
I am informing everyone I know to avoid this establishment as the owners response raises additional questions related to the health and safety of other rooms on the premises. I have lodged a related complaint with the better business bureau and I am posting negative reviews on the internet related to this dis-pleasurable experience. It is shameful that this affiliate is smearing an excellent brand name.
I expect an apology and full refund at the very least. I have made this request with the BBB. I am also placing this request with your corporate office.
We recently stayed at a Days Inn in South Carolina. We've been driving all day and stopped around 10 pm to let my kids rest. We got the last room they had. Upon entering the room we tried to turn the heat on because it was 35 degrees outside. The heat didn't work. We called the front desk and they said they would send somebody up to check it. Needless to say, nobody came. We slept in our clothes trying to stay warm. It was so noisy outside. All we heard were people talking and cars drag racing. We left at 4 am because we couldn't stand it any longer. We complained and got a run around. The next day we called to speak to a manager which was basically useless. They gave us a $10 refund. Seriously?? We paid $75 to stay in a nonfunctioning room. No heat! I don't care about myself but I have 2 kids. It was cold! Never again!
Hello, me and my family stayed at Days Inn in Bainbridge GA, upon leaving I forgot my laptop computer, I call to speak to the manager an ask if someone turned in a laptop? He said none of the housekeepers turn it in and he was very rude and begin using profanity, I'm a gospel recording artist, all my music was on that laptop and I know someone stole my laptop that was employed there. He didn't question his employees and wasn't any help at all, I won't advise anyone to stay at a hotel where the employees still your personal belongings. I'm very upset because there is apart of my life out there in someone's hands that can violate my infringe rights as well as my reputation.
my husband and i stayed at a days inn in Spokane Wa. 120 West 3rd Ave, and it was the worse motel we have ever stayed at. When I book the room I ask for a queen bed got there and the room had a full size bed, the window had a crack in it, the curtain was torn and the rod was broken. there was no towels in the room,no T.P. so i made a complete and after a few minutes of demanding a different room, they finally gave in and the second room the lock would not lock or unlock the room and it also had no towels, no TP then they finally moved us to a third room which had two double beds which after that we said fine well just take this room, but we had to demand some towels, T.P. tissue which we never got. My blanket had three different big size cut in it. there was no shampoo, condit, or bath soap at all. after we got back to the room around midnight we still had no T.P. and had to go down and get a roll. This is the second time we have stayed at a days inn, the first time was six months ago in Denver Co and also had a bad experience the room had no hot water, no heat, the ice machine did not work. So I can guarantee we will never stay at a days inn again and everyone I know will know about how bad days inn are....
I am staying at days inn in Decatur texas only because they will not refund my money. The washer and dryer are Broke the fitness center is"out of order" none of the ice machines on all three floors are broken, all the vending machines are empty.i have 3 more weeks left in Texas but they won't be at DAYS INN ever again. I will tell everyone I know that travels to stay away from days Inn
There are a couple of Days Inn's in Washington State and the one in Tukwila, WA, is a slave outfit. They make their employees use a separate time card for any overtime which is paid at regular rate (minimum wage) in cash under the table. The room service people are expected to finish each room in a very small amount of time allotted (no matter the condition) and if they don't get all of their rooms done, they finish off the clock on their own time. The people who own this Days Inn own another by the same name and due to their illegal treatment of employees, have been able to purchase 3 more. Days Inn should be a little more careful of the people they allow to use their name. Because of this, I will NEVER patronize this establishment and think everyone should boycott Days Inn.
I worked at Days Inn On Hollywood and the staff there is awful,The boss allow the employees to stand outside and smoke marijuana,he knows they do it and have been told they do it ,but he wont do anything about it because he is afraid of the maintenece guy that work there and have cursed him out several times,to a point he invited Donald Taylor to come outside and that he would kick his ass,he allow Rosalind Holliday to steal The customers money and he know she does it ,the customers get harassed about payment of the room and all along Rosalind Holliday have already stole their money,He allowed a Fight to break out btween Two employees ,and he watched the tape and showed it to several employees and he found it very funny,one employee ended up at the hospital,He allow some of the maids to have sex on the job,Quinnie Smith was out there selling her body to truck drivers ,he was told that and act like he never heard it,This man is not fit to b a boss,he allowed the maid to steal frm customers and he does nothing about it,Rosalind Holliday claims He comes to her house and drink and smoke weed,and have had sex with her cousin when she was working at Days Inn,Donald Ray Taylor is a lousy boss and Days inn need to come and watch the tape and see how this place is operated,u will see the fights,the thefts,the employees high and working the front desk,the place is a nuisiance,please look into this,he make Days inn look awful
My daughter,her mom and a friend came to visit me and were guest at the Days Inn,at Ft walton Beach Fl.32548 on October the 27th,28th,and 29th.The last night of their stay,on the 29th of Oct,2013 my daughter was awakened at 1:30-2 AM. by a large roach crawling on her arm. My daughter turned on the light and observed several roaches on the walls and the bed.She called the front desk and the clerk (steven), came to the room and started spraying chemical bug spray.Steven did not offer to change room or attempt to ventilate the room.This was done as her mother remained sleeping and unaware of the stranger in her room at 2AM.spraying around her bed as she slept.Her mother soon was awake after ingesting the chemical bug spray causing her to gasp for air and experiencing breathing problems from the chemicals.At check out the same morning the manager, Mr.Abhi Chauhan,was arrogant and refused to address my daughters complaint and sleepless night.Mr. Chauhan said he would call her in 24to48 hours about the complaint. He never called and refused any attempt to answer her calls.This is a substandard facility with an F- rating by the Better Business Bureau.I am personally perplexed how such a business can operate under the Days Inn name and owned by Wyndham Worldwide Corporation.At some point one would hope a red flag on a web site might be replaced by some professional standards imposed by Days Inn
Thank you for being in Port Richy Fla. We have had a pleasent stay. The staff are wonderful. The food was good. The room was clean and in good conditoin . The towels clean and the bedding fresh. The housekeeping crew were great . We look foward to another stay soon with you all. The front dest clerk Eddie was very pleasent even when under attack by mean unfrendly guest.My son watched him get cussed. All in all it was a good stay.Thank you For being here.Robin Deller
I stayed at the Days Inn, Riverwalk in San Antonio, TX on Nov. 4th through 6th to attend my daughters State Marching competition. I am a single mom on a budget, so I was looking for hotel accommodations that would not be too taxing to my finances. I PICKED THE WRONG HOTEL! My first night was reasonably priced, but I was charged $30 more for my second night, even though my reservations were made at least 3 weeks in advance of this trip. I was charged $10 per night for parking, and $1.50 per day for the safe in my room that I did not ask for and did not use. My hotel cost me over $200 for 2 nights. I could have stayed almost anywhere else for the same amount of money, and would not have had to drive from one part of the property to the main property address, which was across a street from my room. The hotel ran out of coffee packets for the rooms on my second day, so I had no "morning coffee". The phone in my room was broken, as was the coffee maker. This hotel chain wants customers to reuse towels after a shower, and they want us to sleep on the same sheets for the entirety of our stay, which is fine (I am all for conservation); however, for the price I was charged, they should have changed my sheets and towels, and left a chocolate on my pillow!
I really couldn't wait to check out of this hotel. When I brought the charge for the safe to the clerks attention, the female "supervisor" behind him said "she initialed in agreement of the safe charge". Had the young lady who checked me in alerted me to the safe charge, I would have been okay with it, but to not know until checkout about all the little "additional charges" was a shock.
Next time I take a trip, I will stay at a Holiday Inn. At least they take pride in their properties. Days Inn does not care about the properties they own or the customers they are supposed to be serving. I will write a bad review of this hotel every chance I get.
I recently stayed at the Days Inn in Gonzales, TX altho it is a new hotel it lacks attention. the rooms were well kept and cleaned the parking area was dirty. My biggest complaint was the rude front desk staff while trying to enjoy the great breakfast they offered the staff was very loud and disrespecting there fellow co-workers amongs them selves. Not very professional. I hope you can improve your hotel staff.
Im stayin at your motel in Columbia S.C. and I am embarrassed for you to call it a motel!!!!!!! I wuld bet that NOT ONE of your people in corporate would stay here as a matter of fact I don't think you would stay if I paid u $100 a nite I'm tempted to go sleep in my car its so bad. It so bad I had to check out and drive home at 9:30 p.m. thanks alot for bein so careless with your propertys there was actually urine stains on my sheets, hair I'm tub, and ur sinks don't drain
Im stayin at your motel in Columbia S.C. and I am embarrassed for you to call it a motel!!!!!!! I wuld bet that NOT ONE of your people in corporate would stay here as a matter of fact I don't think you would stay if I paid $100 a nite I'm tempted to go sleep in my car its so bad ignorance
The Days Inn Merle Hay in Des Moines, IA is a two star but should have no stars. It smelled of stale smoke, and the staff behind the desk was unfriendly and uncooperative. My first floor room faced a fast food drive through that was close enough that everyone who used the drive through could look directly into my room. When I asked to be moved to a room on the second floor, I was told that those rooms faced the bar next door where there were many fights and that I would not want to stay there. I was not offered another room. I then asked for a refund, and they refused to give it to me. I left without a refund and found a different hotel. I will not ever use a Days Inn again.
My father recently stayed in your hotel I'm writing this because he isn't very tech savvy. On the night of 10-25-2013 my father Andrew Wassberg and a co-worker got room 217 for the night. They travel all over for work and this seemed to be a perfect location to rest their heads. They woke up around 4am to leave for work and to their surprise their were roaches EVERYWHERE and mold on the ceilings. Not only did they have to spend extra money at a Laundromat ($10) to wash all their clothes they had to throw out all of there food including breakfast and lunch for that day and also a cake that was purchased for my father because it was his birthday ($40). They did not have time to stop and speak with management about this incident considering the early morning and being on a time schedule but wanted to express their unhappiness with the conditions of your hotel. They will be working in the same area every weekend until Christmas and will not be returning to any of your facilities. Thank you for your time. "The bitterness of poor quality lingers long after the sweetness of a good deal is gone."
-Sarah Wassberg
Sent from my iPhone
I stayed at Days inn Madison on 08/27/2013. The hotel was very nice and my wife and I enjoyed our stay. My problem is that they double charged me on my credit card. I have been working with Ramona Davis at the hotel to get this straightened out. In October, they refunded my one night stay. Then they took it out again on the same day. Ramona said the credit card machine took it when they ran my card, and then the reservation system also took it from my account. I really want this fixed. Now! It is the end of Oct. and you still have MY money. What has to be done to get this put back into my account.?
I stayed at the Days Inn In Goldsboro, NC on 10/13/13 and I and my sister stayed their and we got up the next morning and there were BUGS AND ROACHES all over our luggage and on the floors, needless to say we were very upset because we had to check our clothing and bags before we got into our car. I reported it to the front desk and the young lady told me that "It was not her department and that I needed to contact management", yet she gave me NO number to call. I called the number on my reciept, because I was STILL charged for the room and I had been waiting for someone to call me since 10/14/13, and here it is 10/23/13 and I still have had NO REPLY! This is very unacceptable, because when I checked in I thought it was just going to be my sister and myself, I didn't realize I was going to have unwanted guest, even though I did not pay for them. It would be greatly appreciated it someone contacted me about this matter, as of yesterday because I'm tired of waiting, and if I don't get a reply within a timely manner I will take other measures to get this matter resolved. Thank you and have a nice day or evening.
We stayed at the Days Inn in Wooster, Oh back in August...it was very nice.
However, we just stayed this week on October 10, 2013 we stayed in Lenoir City TN..it was not clean there were dead spiders inside the pictures hanging on the wall.
We decided to give Days Inn one more chance, so we stayed in Athens, TN on our way back from Florida on October 18, 2013. I have pictures if you want them. It was so disgusting. On the card beside the phone where it says Thank you for coming and we hope you will come back, it was so dirty and grimy that you didn't want to touch it. The microwave, floors and the bathtub (oh my)were absolutely filthy. I was afraid to stay.
Who knows if we were really credited any points or not. This perk was one of the reasons we decided to stay. We will probably not go back.
We stayed at 1401 Atlantic Beach, Florida, Days Inn, on 10/9 & 10/10, It was horrible! Dirty lobby, carpet in hallways & our room had mold in the bathroom & smelled so bad, that we asked the desk clerk for a some spray. Asked them to clean the room & especially the mold from the bathroom, while we were gone, the next day. Still had mold, dirty carpet. Will never stay here again. They need to be thrown out of the chain. We've stayed at other Days Inn's and they were just fine! This is a disgrace to the industry. The outside of the property needs a lot of work, paint and upgrading. Hope these comments get to the inspection teams!! Jane & Jack Bryant/Bardstown, Ky.
We stayed at the Days Inn a miami Beach, Florida this past weekend from October 11th - 15th 2013. There was a water stoppage in the pool area. My wife was in the women restroom & a maintenance man from the hotel came in without knocking & saw my wife. His response was " we are checking the water." There was no apology at all. I reported to one of the manager & he stated " oh that's bad." No follow up or nothing! The dark hair Latina accent employee was very rude to my wife when she ask if housekeeping can attend our room. She responded with a sassy comment "oh you want room service?" I have been in customer service nearly 25 years & this not acceptable! Then! We were checking out of the hotel & decided to check our bags in until our departure to the airport at 2 pm. When we arrived, the attendant that checked our bags was nowhere to be found. We asked the manager if she could help us? She gave keys to the security officer to open the storage! Then the keys could not open the door! The security officer went back to the manager & then she gave the officer another pair of keys to use. The second pair did not work either. Then the officer went to another room to check where other bags were stored. She then told us that no luggage matched our ticket. The manager finally came to try to open the door where our luggage could be. She then asked the officer where she thought the attendant would be. The officer responded that he was at lunch. The attendant finally showed up; however, he had a hard time opening the door! He finally opened the door & we got our luggage. Then the attendant handed out his hand for a TIP! We turned to the manager & she said sorry AS SHE WAS WAlKING! What hotel manager does not have assess to a baggage area? What manager gives keys to a SECURITY OFFICER to assist us on baggage claim?
We stayed at Days Inn Perry, FL Sat Oct 12, 2013 arr at approx 4:30 p.m. I noticed a 1/2 gap under the door the sun was shining in but didn't think to much about it. We left and came back to room at about 12:00 a.m. As I walked in I spotted 2 tiny roaches on the dresser and killed them. I didn't let my wife know due to the hour of the night as everyone in that hotel would have know from her screams. She has an absolute phobia of them. I got up jumped in shower and started waking everyone up when I hear my 10 year old grandson scream because yes there was on right on his head. He flung it on the bed and it ran under his covers. My wife come flying out of bed and grabbed her cell phone and started video taping it. She was furious and threatened to go to every door in the hotel and tell them. I told her I would handle it and went tothe front desk. I explained what happened and they really needed to spray the room. I would have thought I would have at least received a "thank you" and all I got was "you should have called us last night and we would have moved you". Yea at 12:00 a.m. moved us what to another roach infested room?? I read on some of the reviews on this hotel and just 10/7 another patron complained of the same with bugs in the room. I will never ever stay there again. I had stayed 3 times in the past and even though the room needed tlc I never experienced bugs. This hotel is in desperate need of tlc. I expect to hear back as a courtesy by Wednesday Oct 16, 2013. I will be happy to post the video and pictures I have of the roach that was on my grandsons face. Obviously these people who run this Days Inn is spending the money they make on this hotel on other things other than this hotel.
Stayed at the Days Inn in Mariana, Florida on the evening of 10/8/2013. Stayed under the name of Kay Daley. I have stayed in a lot of motels along the I-10 corridor, but this particular one needs a lot of housekeeping attention. The floors in the lobby and most important the room must not have been vacuum in many, many days. We had a pet with us, but before allowing the pet in the room it was visible the vacuum hadn't happened. The bathroom was something out of the 80's!!! The lobby, where breakfast was being provided, hadn't had a cleaning in many, many days. This place was at one time a Hampton Inn and they probably would have been ashamed at the way it was not being taken care of. The rate for the evening was nice, but were we short-changed, and room cleaning was an extra fee?
We stayed at your days inn in Pottstown PA location which was way below standards . The landscaping looked as though it had not been attended to in a year or so . No restaurants or convenience stores in the area to speak of with in walk distances . The vending machines in the hotel were empty or did not work . One of the elevators worked for the first two or three floors and the light in the elevator wouldn't even light up . The breakfast nook in the hotel was barely stocked with bagels , cereal, coffee or juice when the morning arrived. By far this was the worst experience for the amount of money we spent for two rooms . I will never stay again .....
I stayed at your motell at 501S.Regional Rd in Greensboro NC and was eaten up by bed bug I had one of your workers give me a statement that she reserved a bed bug in a zip lock bag from me her name she said was Angela.I called there today day and was told that there was nobody by that name that works is this how you run your business.
Never do business with Days Inn in San Jose. If you open an accoutn with them, they will screw up all your records and then threaten you to pay an outstanding balance that isn't even owed. My company has been dealing with this issue for over a year. Do not open an Account with any Days Inn. Horrible, horrible record keeping. They will even threaten to charge your employees the difference they claim they owe and they will also threaten to take you to small claims court. Even though we can show on our records that we are paid in full. Pathedic attempt at record keeping, stay away!
we stayed at your days inn in Buckeye, Az. last night. The stay was not up to your usual standards. The water was not hot, the tv was ok but didn`t get abc at all,the bed was horrible, and the sink faucet came off in my hands, and we had to put it back on to use it, and there was only one soap for shower and sink. we stay at days inn when we travel, in fact we were just at the Mannatou Springs, Co. unit and it was just wonderful.
Days Inn Lancaster PA 9/27 and 28 - check in 3pm - no rooms were ready and had to wait until 330pm. and this was just the start of a bad stay
is a dirty,old horrid pit! Your staff are ignorant of handicapped issues and needs. Was not told there was no elevator and given 2nd floor. I asked for room on 1st floor because of being unable to do stairs, and they said "we have no rooms available, we are fully booked". I am legally handicapped but only wanted 1st floor room. I asked a worker if there were any empty rooms on bottom and she said Oh Yeah, plenty. We counted at least 15 empty rooms on 1st floor at 11:30pm and were still empty that morning at 5:39am. The breakfast was cheap and horrible, no bagels,just sweets. Coffee tasted like dirty toilet water.
I stayed there and not only was the room dirty and the sheets and blankets the cheapest and worn, but the mattress was a solid block of cement. The bedspread was dirty piece of material thrown on top of a torn, old, dirty so called "blanket". The room has old dirty stained furniture, the fridge and microwave were on the floor instead of on stand, the TV had about 2 channels that came in clear, the rest were fuzzy and staticy. The shower curtain was on a rod that was broken, and so every time we took shower we flooded bathroom, and did not care at that point!
We will never go to DAYS INN again and will tell everyone I know not to, it is a disgrace that you did not accomodate my need for 1st floor room when you had plenty.
best part of this stay was LEAVING!
Specifically Room 135 in Days Inn Middleboro, MA. Room is a fire hazard and should NOT have been rented. Motel was not even half full. The electric outlet behind the couch had blown off the wall and scorched the couch. Housekeeping should have vacuumed up the plaster and notified maintenance. Bathroom tub spigot rotates in wall. Shower head drips as well as spigot when turned on. Mold in tub and bathroom floor need to be scrubbed especially around toilet. Do you even have regional managers who inspect the facilities or don't you even care. Stayed there on September 25, 2013 - never again. You need to visit this place.
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I checked into what I thought was a Days Inn. I later found out that it is no longer a Days Inn. The place is a mess. I took the room, because they met a good price. The room is very dirty. Their are roaches. The grounds are bad. The entire place needs help. they still have the Days Inn sign, but they are not part of your chain. This needs to be addressed.
I stayed at the Days Inn Alsip, IL on Sept. 6-7. I have never seen a hotel in this type of condition. The carpet was black with stains, the chair had mold on it and I could feel the springs in the mattress. I looked at 4 different rooms and they all had a smoke smell, carpet stains, old mattresses and stains on chair and mold. I was very disappointed in my stay at this particular hotel. I have photos that I could send you if you would like to see them.
I had a large group at days inn Hickory NC 28602 on hwy 321 north
I used this hotel for 10 years while it was a quality inn and never with any problems we found roaches and rooms nasty
when we told front desk the night clerk was homophobic and uipon check out the general mgr didnt honor the 1 room comp for every 15 room night wich is standard made no attempt to say they were sorry fro conditions of hotel
I spend 7500 on hotels last year and i willnot be treated that way
i am waiting to hear from you before i proceed with my attorney
jeff reeves
My family and I spent a single night at the Days Inn in Cave City, Kentucky on Saturday, August 31st (yes, Labor Day weekend). We were first given room 162. As we were entering the room, I noticed the wallpaper curled up and coming off the walls and every lamp shade in the room was cracked and broken. Then a lady from the pool area approached us and said that she and her family left the same room about an hour ago due to roaches in the bathroom and bug bodies all over the floor. We went inside and saw what she was telling us was true. So I called the office and asked for another room. The desk clerk gave us Room #212. We went upstairs and saw Room 212. The door was standing wide open and 2 men were inside. One had a cigarette on the railing. They walked out and said that they were cleaning the room. They had a bunch of wet towels in their hands (which they had laid on the bedspread of the bed we were going to use next). They didn't have any cleaning solution, bottle, vacuum, NOTHING!!! So we don't know what they cleaned. The room was hot, because they kept the door open and all the A/C left. The room was hot until about 5:00 a.m.
We looked around the room and saw dead bug bodies in the corners and against the wall. We slept ON TOP of the covers because we were afraid of what we might find in the bed. We felt stuck because it was Labor Day weekend and we were tired from being on the lake --- sunburned and tired of driving. We felt it wasn't safe for us to continue driving to find a better place to stay.
The next morning, my husband checked out and told the lady at the desk about the bugs. She said that they have a problem with "water bugs" getting into the rooms on the first floor. However, our 2nd room was on the 2nd floor. Why don't they vacuum them up!!!!!!!!!! It was horrible. The next day we laughed and said it was as bad as the Bates Motel. We will NEVER stay in another Days Inn. I'm surprised that Days Inn Corporate allows such a mess for a motel. What a shame!! Shame on them!!!!
I stayed at a very old and run down Days Inn hotel in Appleton, WI. Same story there as many of the other people writing on this list of reviews. There were earwigs crawling the walls. The outlets did not work properly on a consistent basis. The room always felt very damp and yuckky. Other than that, it was kept clean. I had to stay there for several weeks after being displaced from a tornado. The people there were all very nice and treated me very nice. However, the second last day that I was there, I noticed that one of my necklace pendants was missing. I looked extremely thoroughly FOUR TIMES through all of my suitcases, boxes, etc., and have never found the item. I even had one of their p.t. employees (who helped me move to a different hotel when my time was up at their hotel) even went back to the room to check the floor, but that individual could not find it. I confronted the manager about the fact that it was missing. She immediately became very defensive, telling me that I am calling them liars and thieves! (I never said either one of those terms.) Ever since then, they refuse to discuss the matter with me (no matter who I talk to), and everyone (even since I left) is nasty and negative to me on the phone. One of the employees told me that they are not allowed to discuss the matter with me further. Can you believe that? I guess it's time for the police to intervene. (I called them back several times stating that it would be nice if whomever took it would return it to the front desk (no questions asked), but, of course, they refused to even tell their housekeeping staff and the rest of their staff this request. I finally told them that they seem to not know the meaning of customer service. I am now in a MUCH nicer hotel and enjoying the elegant suite that I have (and will be in for quite awhile yet!) Days Inn lost a lot of money when I left. I could have stayed there longer (because someone who had booked the room ..then cancelled), however, I couldn't wait to get out of there! Don't ever stay in anything less than a Comfort Suites (they are a class act compared to Days Inn!)
We recently stayed at the days inn in union sc, because the hotel we wanted was booked up.the place was run down, room furniture and a tv were sitting outside, the grounds were unkept, broken glass in parking lot, the owners were folding clean towels in the breakfast area, setting them on dirty chairs and tables where people sit and eat. But the worst thing to happen, that I still can't believe, while sitting poolside, a man came around the corner of the hotel , pulled down his pants and deficated on the wall and ground. I went immediately to the front desk to tell the owner, an hour later it was still there, the next morning when we checked out and went to another hotel, it was still there, it's been two days and I drove by and it's still there! I took a picture because I just couldn't believe people could be so nasty. Stay away from this place!
I recently spent 4 days at the Days Inn San Antonio, 6815 HWY 90 West, San Antonio, TX. It is out dated and dirty. The bathroom look like it hadn't been cleaned in a long while. I couldn't ever tell that they cleaned the floors. No bed changes were made during this time because I marked one of the sheets to check. All they did was bring clean to towels and make the bed while we were out. If the reservations hadn't of been made by someone else in our party we wouldn't of stayed there. They had what you call a suite I guess and it looked just as bad as our room. It says on the ticket that this property is privately owned but they sure are giving Days Inn a bad name. Can't stand a nasty bathroom. Oh I forgot the roach crawling down the wall the first night we were there and someone else in our party got a spider bite and their foot swelled up. We stayed there because it was close to the Air Base which we were there for graduation, and I'm sure a lot of other people were also. I'm sure they make enough money they need to put some of it back into their business. We had a coffee maker but no pot and they furnish no facial tissue in the rooms. When I ask for some they offered me a roll of toilet tissue. I want stay here again if I ever go back to San Antonio.
YORK, PA THIS IS A COPY OF THE EMAIL I SENT DIRECTLY TO THE HOTEL UPON MY RETURN. DO YOU THINK ANYONE HAS RESPONDED IN OVER A MONTH??? I EVEN SENT A BRIEFER VERSION TO CORP OFFICES...SAME THING. DO NOT STAY AT A DAYS INN. THEY DO NOT APPRECIATE YOUR PATRONAGE BUT WILL CERTAINLY ACCEPT YOUR MONEY!!!!
I stayed at your hotel from Friday through Sunday, July 26-28. I was there for a wedding shower. When asked the first night by the families who live in York how I liked the hotel, I said it was clean,and well priced. By Sunday I had to retract all that information. Here is a summary of our stay:
Check in approx 5pm Friday...have to track down someone from housekeeping who was on our floor because there was NO TOLIET PAPER in the room at all. (At that time I didnt think it was a big deal..easily solved)
Approx 9:30 Friday evening... call down to the front desk because the refrigerator was not working at all (was actually warm inside). Man stated that he would have someone look at it on Saturday.
Return approx 6:30pm Saturday evening...no one had fixed the refrigerator and no one had come in to clean the room. It was the exact same as it had been left at 10:30 that morning. There was no "do not disturb" on the door to keep anyone from doing their job.
Check out at approx 6:45 am Sunday.... explain our situation to the clerk who takes my name and number and says someone will contact me. She then looks on the sheet and says, "yes, it is checked right here, someone cleaned your room yesterday". I can assure you, no one stepped into that room since Friday when I checked in.
I am extremely disappointed in the quality of service I received at your hotel. I saw that your pride your self on service but I must say, it fell woefully short. I will wait to hear from you this week as to a sufficient remedy before I contact the corporate offices
upon entering room #110 with my children on 8-23-13 in ocean shores,washington days inn there was the strongest smell of mold/mildew and the carpet was damp. the front desk said hottel was booked full so we couldnt change rooms. the smell was horrid taking away your breath. we opened window but there was no screen so bugs were coming in. the fan on only intensified the smell. upon a few hours we all started coughing, i started wheezing, and we all sneezed and coughed all night long. the smell made all our clothes smell and gave us sore throats. we tried to spend as much time out of our room as possible. this was the worst hotel ive ever stayed
We stayed at the Days Inn in White Pine Tn. We got there early morning and right as I got to sleep someone tried to come in our room. If it wasn't for the bar lock that goes a cross the door they would have walked right in. My husband told the clerk and all she said was I am sorry. We will look at the carmeras and see who is was. I am sorry that is not enough for me. My families safety was put at risk. That's why I am sending this. This doesn't make or hotels look good.
Do Yourself A Favor Close Orange City Days Inn....smells Like Mold, Sex, And Has Roaches. The Woman At The Front Desk Is Not Helpful, Friendly, Or Professional. The Place Stinks..will Never Stay At A Days In Again...sex Stains On The Black Chair... Lost Money., Left The Same Day...nasty Woman Runs Or Owns It..bangladesh..guess She Thinks Its Nice, Look What She Came From...i Am Plenty Pissed.
It is the worst place ever to stay. I stay at the Days Inn Miami International Airport. The clerk I spoke with to let him know that we would be late because our flights were delayed was extremely rude and very un professional. When we finally arrived the picture on the website was obviously did not match what we were expecting. The clerk was rude again and the halls of the hotel were heavily filled with cigarette smoke, people playing pool in the entry area and a very creepy atmosphere and feeling. Had it not been the middle of the night and the room already paid for I would have left. The room was filthy and I was bitten numerous times by bed bugs and ended up with head lice. I will never in my life stay there again.
August 17, 2013
Reference : Complaint
Contacts: Debra, Ciara Days Inn Newport News, Virginia
Manager at District Office:
I writing in reference to a recent experience I had at one of your hotels, Days Inn (11829 Fishing Point Drive) Newport News Virginia location.
On Saturday morning at approximately 1:22 a.m., I checked into the hotel. The clerk on duty was Debra. I had previously booked a reservation for the room over the phone about 5-7 days in advance. There appeared to be a problem right off with the price for a group rate (family reunion event) because I missed the cut off day for the discount. I had no problems there. So an extra $20.11 was charged bringing the total to $163.73 from the $143.62 group rate. Debra proceeded to process my reservations and printed out a copy given to me showing a $143.62 and $20.11 at which I signed. Upon getting to my room there was no lights when flipping the switch. I went back to the front desk and informed Debra that there was no lights. She immediately followed me back to the room and realized that the painter who had been painting the rooms had failed to plug the lights, tv, refrigerator and microwave up when they finished painting the room. Debra took care of it as my family and I assisted. After unpacking we (my family and I) attempted to get online with our laptops and tablets, but could not get a connection. Nor could we get a connection with our cell phones. I promptly went back to the front desk and shared this information with Debra. She told me that it sometimes happens and continue to move in the room until a connection was made. This never happened. We were exhausted and agreed (amongst ourselves/family) that we would settle things in the morning. Saturday morning around 7:15 I made another visit to the front desk. The manager (of which I failed to have gotten her name, but she was Caucasian with sandy blond hair) was on duty. I shared with her my issue, and she promptly got us into another room. She was more than pleasant and efficient in doing so. Later on during the evening, approximately 6:50 p.m. I went online to check my account. And to my astonishment, I saw that three deductions had been made from my account by Days Inn: $143.62, $20.11, $163.73. I immediately returned to the front desk to make someone aware of this and an explanation. Ciara Griffin was on duty at the time. I showed her my deductions from my IPAD. She began to explain to me that it the norm and the monies would be back in my account within 7 days. I expressed to her that I had never experienced anything like this from any hotel I have ever stayed in. As I begin to explain what happened during my checkin, she looked deeper into the matter and agreed that things had been done incorrectly by the clerk on duty that night/early morning. I then stated that I would not be leaving and returning back home (Charlotte, NC) until the matter was corrected. That is when I also requested the cooperate office number. I returned to my room and proceeded to call Cooperate office That is when I made contact with Mary. As I explained my complaint she stated that it was the norm for the two deductions to take place and that within 3 days it would appear back into my account. She asked in a rather sarcastic way if I had ever checked into a hotel in that manner, which appeared to insinuate that if I had, I would know that that was how all hotels worked. If that were true, many hotels would be closed/ shut down today because of unethical practices. WHY WOULD ANY HOTEL CHARGE YOU DOUBLE FOR A ONE NIGHT STAY???. While talking to Mary, Ciara came into the room and began to explain that she had taken care of the situation and apologized for the mishap. She was most sincere and most apologetic.
I have never had an experience like the one that I recently had at Days Inn in NewPort News, Virginia, and I hope that I nor anyone else ever will.
I am a frequent traveler. I am used to "budget" hotels and have never hate a major complaint. After our recent three night stay in Fredericksburg, VA, I felt the need to write.
It's hard to say what was right about the visit (the breakfast wasn't bad).
No advance notice that there was no pool (very hot; looking forward to that). The first room we were given was a no smoking room. It was so thick with smoke smell I almost choked. It was also an alleged handicapped room - not sure why they gave us that as we did have AARP but are not handicapped. The tile had fell off the wall and was laying all over the floor. If you had been handicapped, you would have tripped on it. We got a new room. This room was too bad (although I had to make 3 trips to the office to get a remote that would work the TV). However, I had the fortunate experience of calling the front desk, as there was a fight next door or very near - swearing, domestic violence, etc. etc. etc. That lasted about an hour. Apparently this is somewhat of a routine incident, as I heard it happened at another part of this hotel. As the individual at the desk said, it's not their fault when this happens.
However, I am not sure this is really a hotel. I beliee it houses people on long-term basis and only part of it are stop in travelers like myself. I saw grills being used (which worried me about fire). The ice makers were always out of ice (again for those living their long term). When my husband opened the door a little child tried to come in - apparently used to visiting those that also are living their long term.
It was a horrible experience from A to Z. We had paid up front with Travelocity or we would have left after viewing the first room. I am seeing why you have to pay up front - you wouldn't stay.
By 4 p.m. upon returning to our room it still had not been cleaned; we leave at 8 a.m. for tourist sites and come back tired at 4 p.m., so we declined the room being cleaned at that point, as we wanted to lay down and rest.
I have seen other sites with similar complaints. I am not bragging, but just this year we have stayed over 30 nights in a hotel. This was our first Days Inn visit and it on a scale of 1 to 10 didn't make the scale.
To whom it may concern: My name is Virginia Reese I'm currently staying at the days inn on Sweetwater ave in Phoenix AZ. I'm very disappoint in my stay! I've never in my life seen a hotel especially a days inn..came in put are things down went to the bathroom the toilet was stopped up,sink faucet broke my husband had to go down to the office an get a plunger! How pleasant was that...trash outside over everywhere,had front desk leave a note for the manager to speak to us no respond yet.I've took pictures of everything so I can send to cooperate. I need to be refunded my toilet is running over ask type. ..
We stayed at Days Inn in Santa Cruz, CA. One of the worst experiences that we've had. First and foremost, when booking on booking.com the price changed over $35 a night. There was no recourse for this. Our room was filthy. It smelt of a urinal and the sheets on the sofa bed were stained. I complained and they moved me rooms. The new cleaner room I found some one picked their nose and wipped it right next to the bed. I'm appalled.
July 27, We stayed at Days Inn in Helen, Ga. When we entered the room, there was a candle burning. I've never seen that in any hotel room before. Started looking around and there were crumbs on the chairs and carpet. The bathroom was not clean, the tub, floor, and toilet paper holder all were dirty. The coffee pot had dried coffee in the bottom. Then we started seeing cockroaches around the tv and table. It was not a good experience.
my husband and I planned a weekend trip to a amusement park in pa with our kids and grandkids we called on a wed. to see if they had rooms available assured us they did. We ask for adjoining rooms they said yes we can do that well NO THEY DIDNT!!! quoted me a price of 522.90 get to the desk to check in it was 130.00 dollars more then what they quoted me ! I called twice to make sure that was the right amount. when you book rooms thru this days inn you get tickets to the park free NO tickets!!! the manager was out wouldn't return for 30 to 35 minutes well when the problem came up about the price difference how convienant he shows up didn't make a difference I still had to pay the difference after being quoted TWICE THE 522.90 WILL NEVER STAY AT DAYS INN AGAIN WILL NOT RECOMMEND DAYS INN TO NOONE THIS PLACE WAS FILTHY BOX SPRINGS EITHER HAD BLOOD OR URINE STAIN ALL DOWN THE SIDE DIDNT NOTICE BECAUSE THEY TRIED TO HIDE IT DIRT RING AROUND TUB HAIR IN SINK MY GRANDKIDS CAN CLEAN BETTER MAYBE YOU SHOULD CHECK THESE COMPLAINTS OUT I WISH I WOULD OF TOOK PICTURES BECAUSE I WOULD OF GIVE THEM TO MY LAWYER AND SEEN WHAT HE COULD DO THE ONLY NICE THING ABOUT THIS PLACE WAS THE POOL!!! STILL GOING TO CALL AND SEE IF I CAN DO ANYTHING NOT RIGHT
I had reservations for Days Inn in Dumfries, Va. on 7/5/13. I had read online to always check the bed upon entering the room. When I checked the bed I found 3 dead bed bugs. I told the mgr. and he said that that was impossible! I asked him if he wanted to see them and he said, "yes". We went back to the room and I showed him the dead bugs that were between the mattress pad and the mattress. He said told me that it was not bed bugs but cornflakes crumbs(?). He also said that maybe I brought them from NY.(?). I told him that I wanted another room and he told me that I had the "best room" in the hotel. He took the headboard down to show me that there were no bed bugs and that's when I saw the tracks of some type of bug that had been "living" there. After much ado with him and Expedia, (whith whom I had booked), I was told that there would not be an additional charge if I moved on to another hotel, which I did do without any problems at the other hotel. I have had other problems at other Days Inn in various places in America so I have made up my mind to just stay away from Days Inn. Many times there is also a language barrier.
Days inn in Monett Missouri where I stayed Monday July 29, 2013 HAS BED BUGS! My son and I are covered w bites. Going to the Emargency room in the am because it feels like their all over me. Can't sleep so creeped out over this. I killed the round dark brown bug in the night crawling on me under the sheets. Had no idea it was a bed bug. The sheets in the am when I pulled the covers back had blood smeared and drops on them. I took pictures of the room and the bloody sheets, filthy lamp shades, walls, floor, tub stained the door painted over old paint. Worst Days inn ever. Itches like poison ivy. Horrifying! Discusting! Contacted the Barry County Health Department in which my best friend for 45 years in the Health Inspector. Sent her all the pictures of my son and myself and the bites all over us. Please respond to this nightmare
days inn on fern valley rd louisville ky charged a credit card before we checked in we wanted to pay cash tried to charge us for a more expensive room and the discout the lady told us we had for waiting on the phone for over an hour we didnt get it we wanted single queen room but we got two doubles i reserved two rooms that night and ended up spending more money than i wanted tolo for july 27th
I don't know if you are the ones I need to contact but we made a reservation at days inn in North Orlando Florida exit 79 off of I 4 on 33rd street when we got there they had booked wrong date already charged our account then they tried to make it right we got in to our room it stunk like a musky oder and had buggs in the room and bathroom we ended up leaving and having to rent a different hotel we normally stay at days inn and have never had an issue like this before now our reservation was in the name Jeff Hutchison
Book A Nignt At A Days Inn Tampa Fl Across From Bush Garderns It Is The Worst Hotel Ever The First Room The Air Did Not Work And The Curtin Was Falling Down So Then They Gave Another Rome And The Door Would Not Unlock So Mt Husband Told The To Give Us Our Money Back I Would Not Recomend That Hotel To Any Body
We stayed out a Days Inn in Hampton, Va on Friday July 19, 2013 on our way to our Family's annual Outer Banks, NC Trip. BEWARE!!!! This hotel is independently owned and the positive reviews can't be from actually customers but from employees because customer service is beyond horrible. No real traveler would rate customer service good.
From the website and reviews we decided that the Days Inn looked like a good place to lay our heads for the night. Check in was an ease and during it I was asked for my telephone number in case they needed to get in touch with me. Sounded reasonable.
After checking in we ate at the Irish Pub next to the hotel which was amazing and the service extremely attentive. However, during dinner I received not 1, not 2, but 3 phone calls all from the same Virginia number (703) 859-9545 telling me I won a trip. When I declined they called back and told me I also won $250,000 and I hung up. The person called back and yelled out me for hanging up on him. Thinking it was odd I asked if anyone in my family gave their number to the front desk and no one else was asked. So after dinner I went to the front desk to inquire if they possible "sell" numbers to telemarketers and the lady who I later found out to be the manager stated that I had booked my reservation on line and they are not responsible for selling my number. They openly admitted they do however I didn't book the reservation online, my sister-in-law did, and she did it over the phone.
Annoying but it was the first day of my vacation so I decided to let it go and enjoy the pool, which was really clean and well, taken care of. After the pool it was around 8:30pm I went to take a shower and rest up for our early morning departure and come to find out our hot water faucet just spun and no hot water came out. It was 90 degrees out so taking a cold shower wasn't the end of the world but I called the front desk to tell them about it. They offered to send someone up to fix it but I informed them it was late and instead of having someone in my room while I wanted to go to bed just have them take note of it so it could be fixed for the next person. The lady on the phone, who was the manager, was rude and said they if I didn't want it fixed I shouldn't have called to complain about it and she was trying to fix the problem but I refused. In fact I was being nice and not making a big deal about it.
After hanging up I realized I forgot something in my car and when I opened my room door I saw something being throw from the balcony above us towards the man cleaning pool as he was leaving and entering the parking lot. Turns out teenage kids who were in the room above us were hurling glass bottles into the parking lot. The cleaning man seeing I was visible taken back asked if I was ok and got hit. He said he would have a manager come to my room. Five minutes later the same manager came to my room with an attitude as if I was the one causing trouble. She asked if I wanted to leave my room I could go to another hotel. What???? How about have the people causing trouble be told if they don't stop because they are disturbing guest they would have to leave. Not wanting to leave at 9:30 at night to another hotel we stayed but all night the people above us were fighting, screaming, and yelling.
So I barely slept and when I went to pack up my car early in the morning the parking lot in front of my room was littered with broken glass. Afraid my car tire would be punctured I asked the man at the front desk if he could have someone clean it up so I could move my car and he said no and I'd have to wait until 10am for someone to come in. Luckily the woman working the breakfast station offered to help us. Wanda was her name and she is an amazing employee that went above and beyond to help us. When I called the hotel later to speak to the General Manager I was told she would not be in and couldn't tell me when the next day she would be in. Upon hearing that I told them I would call corporate and the same manager who I had dealt with my entire trip chuckled and said you do that and hung up on me.
We stayed at Days Inn at , Elizabethtown, KY July 16, 17 and 18. This was our last resort as none of the other motels in the area had an opening for the 18th. This should have been a sign to us of what the motel was like since all other motels were booked, and this one wasn't. There was a space between the door and the door jam which bugs were coming in from the outside. Upon complaining to the front desk clerk, we saw (the next day) a substance which resembled baking soda poured at the base of that space and also all the way across the threshold. A pile of the same substance was also put behind the bathroom door. On the second day, I purchased a can of bug spray and killed several bugs in the room. We were afraid to leave anything in the floor including our shoes. Also, the curtain at the window was not large enough to cover the entire window, so we had to tuck the end of it around the door handle and hoped it stayed for privacy. Also there was not a working ice machine in the entire motel. When I questioned the front desk clerk, she said "I don't believe they are working right now". Well since there were cobwebs in one ice machine, I doubt either had been working for quite a while. This was the worst motel we have ever stayed in, and do not intend to ever stay in a Days Inn again! When we were leaving on the fourth morning, a family came out of the next room and were ranting about it being the worst motel they had ever stayed in. Major updates are needed for this motel or it needs to be shut down!
I am George Tennie on June 05, 2013 arived at Myrtle Beach Days Inn at Mr. Mayur asign us room number 324. When went to the room it had smoke in as someone had smoked in it at that second I call Mr. Mayur and toll him that we did want this room. He said ok he would change it so, He gave me room number 312 it did not have any smoke smell it was OK. All of this happen with in five minute. I toll Him at the time he changed my room I said I did not want you to charge me the one hundred fifty for the smoke because I do not smoke so on Sunday night Mr. Mayur Patel He sent Mr. John Kinman to my room and awake me to tell me that I own one hundred fifty do for smoking in room 324 I toll him I do not smoke. Mr. Kinman said he needed for me to give him the money. At time I was getting upsat so we went to the front desk, I toll Him to check the time the Keys was changed it was five munites. I asked him would I had time to smoke He said if you smoke fast you can do it and I said I had to walk to my room call front desk walk back to the I would not have the time. I said time was the keys changed He said first time 2:23pm sign in the next time 2:28 pm. At this I ask for Mr. Mayur He said he was not there i walked down hall the going back to my room Mayur was standing in the hall so I talk to him and we went to the front at this time he said he was sorry He maked a misstake. The thing is they LOCK me out of my room and did not tell me until I toll them my key did not let me in it
Do not recommend staying at the Days Inn, in Albion Michigan. Upon checking in we were told by the manager that they did not have any weekly rates available and that he would give us a good rate of $50 a night. Later we come to find out from of the other guys who were also staying at the same hotel for work that is going to last till November early December got a weekly rate of $199. I went down to talk to the manager after we found this out and he still told me they weren't offering this rate. On top of all of that our room was DIRTY the sheet were all stained up, the toilet doesn't flush and the sink takes forever to drain. We had to wait for the maid to wash our towels before we could get any and that was around 4 every day. My daughter was going to the bath room and we ran out of toilet paper so we went down to the desk and the guy wanted to know which room we were in and that they would bring it down well needless to say nobody ever came (thank god for baby wipes)not happy with this hotel or how the manager talked to me when I confronted him about the weekly rate.
My fiance and I stayed at the Days Inn in Portland for several days. We've stayed at Days Inn hotels many times in the past, particularly as we often travel with our dog. During this particular stay, my fiance and I were in our room changing clothes when we heard a card key being inserted into the door and the door to our room was opened. An elderly couple began to walk into the room. My fiance ran over to the door as I was not dressed and our dog was in the room with us. He spoke with the couple in the hallway and it was determined that the front desk had inadvertently checked this couple into the same room we were already occupying. They returned to the front desk and I assume were provided with a different room. As we finished getting ready I kept expecting a call from the front desk or representative to contact us after this incident. This did not happen. I went down to the front desk to express my concerns at being seen changing clothes (which only by luck and a few seconds I was not completely naked) as well as the older couple being frightened and told us the wife was extremely afraid of dogs which had we been in the shower could have been very bad. The front desk representative answered they were aware of the mix-up with a smirk and smile on her face as if the situation was amusing. I asked if I could speak with someone privately so as to not have the conversation in front of the other guests waiting to check-in and was made to wait ten minutes for someone to speak to me. I was given a head nod and a "Sorry, these things happen." I was not satisfied with this answer and asked to speak with the manager as I was not sure I was comfortable continuing to stay there. I was told he was not there (no manager on site?) but he would be informed when he got in.
My fiance and I decided not to leave and use our time and resources to find other housing arrangement. The manager never did get in touch with us during our stay. I was given a business card for Michael Henderson upon check-out after I again requested to speak with a manager. I called and left two messages and sent an email with no response. I am very unhappy with the treatment we received, or failed to receive, and complete lack of response to this situation. I feel it is very important that the appropriate people are notified as I cannot believe this particular hotel has followed accepted policy and behaved in a manner consistent with the Days Inn philosophy
Booked two rooms for two night at Days Inn in Corpus Christi,TX for my wife and other church members using Hotel.com.The place was so bad it should be condemn them( pool was green and black,curtains was tore,AC junky) Speaking of junky the rooms smelled like pot the police should raid the place.Hotel.com should check out the hotel before posting false pictures on there site because this was not the rooms I seen in the pictures! I'm out of almost $600
I recently stayed at the Days Inn in Miami Florida/ . The room was definitely NOT the best thing that we have ever stayed in but figured for the price, and it was Miami so would only need place to sleep and change clothes. Well should not have slept there. had to go to urgent care because had Bed bug bites all over my arms and back. I dont care how much I have to pay will never stay in DAYS INN AGAIN and will definitely not recommend this place !!!! going to contact the Miami Health department
My family and I booked a room online through Priceline at the Days Inn and Suites located at 600 Old Farm Lane S, Prattville, AL. Upon our arrival around 10:00pm after a 10 hour drive from Virginia we were given a room on the first floor. After bringing in our luggage we began to inspect the room and found the following: the bed linen had not been changed as the sheets were visibly dirty as well as the pillow case and the bed cover was stained with blood.
I went to the front desk and requested that the Desk Clerk come to the room to see the condition of the room which she did. She noted that the linens that we initially had were not clean and provided us with another set of linen. Upon inspection of the second set of linens we found unrecognizable dark stains on the sheets.
At that point I returned to the front desk and requested a new room. We were then given a new room on the third floor. Upon inspection of the second room we found that sheets and pillow cases were clean however, the chair had several unrecognizable dark spots (which I covered with a towel in order to sit in the chair), and the pullout chair had dust pulled so thick on it that the it looked gray.
I contacted the Desk Clerk in the morning and shared my concern regarding the conditions of both rooms, the inconvenience and inquired if we would be compensated in any way. The desk clerk shared with me that she had spoken with the Manager/Owner and was told that there would be no compensation. I then shared with her my intention to report the incident to the State Department of Health and to the Better Business Bureau.
The Desk Clerk then contacted me relaying that the manger/owner had offered to provide a discount of $25.00 of which I did not accept and reiterated that I would be contacting the aforementioned offices to report the incidents. The Desk Clerk contacted me for a third time relaying that the manager/owner had re-sended the discount offer and asked us to leave the establishment not before charging us for one night.
I took pictures of each item!
On 7/13/13 my spouse and I stayed at the Days Inn in Lindale Texas. The room appeared to be clean, but the mattress were a mess, they was just cover with a mattress cover other wise the were nasty. Also I called to try to book reservations and they could not accommodated me and I asked them not to charge my card and they did anyway. So very disappointed with Days Inn. I belive I deserve a refund
We stayed at a Days Inn for 10 days in Ogden Utah from June 30 to July 10. This location on Washington St was horrible. We have one toddler and 2 cats. Im sure other locations are nice but I don't recommend this one in Ogden. It had no fridge, no microwave, no iron or iron board, the cable/Fifi kept acting up, the shower didn't work right, etc. It was a horrible 10 days.
we stayed at you inn atDays Inn Fort Lauderdale Airport North
Fort Lauderdale, FL 33311
on june 20th and notified the management of a very dirty house keeping. the manager informed me he was refunding 50% of my cost on June 26th but it has not happened. His name is Mark Fasulo . my complaint was an indication that house keeping does not change bed sheets from each day when a guest checks out (only remakes bed) and there was enough dust on the tv cabinet you could write you name. Please take action and make sure of my refund
Recently I traveled to Shelby NC to my granddaughters graduation. I made reservations at the Days Inn myself and somehow the reservations were credited to Priceline who absolutely did not make my reservations. I made these reservations a month in advance and only found out about Priceline being in cahoots with the hotel. The room was no more than a two star room at a Motel 6. The manager was extremely unfriendly and only spoke if spoken to. After the graduation my son and kids came by hotel so that I could make graduation photos and was there approximately 30 minutes. While they were there the manager sent out the maintenance guy to ask me if the kids belonged to me and if they were staying in the room with me indicating that I was hiding the kids and not paying. I found this to be rude and not indicative of a properly run hotel and felt I was being accused of lying and dishonesty. I went into speak to the manager as I had one day left but chose not to stay there. I was refused a refund as the money had already be subtracted from my bank. During this conversation he was talking to a desk clerk regarding my request for the refund and telling the manager I did not approve of his accusations I needed to ask him to speak in English.
The hotel advertised a dining room which was false advertisement, the breakfast menu was the same every morning, the bread for toast was not sanitary as everyone who made toast had to stick their hands in the wrapper. This was a terrible place to stay and I would not recommend it to anyone.
Stayed at Days inn in Kennewick Washington on 6-14 and 6-15
Friday and Saturday for a baseball tournament. Hotel as expceted was a 2 star OK room. Upon asking for a late check out on Sunday was told no late check outs. Knowing there is no national convention checking into the hotel for Sunday night figured the help staff just wanted to leave early. Every person on my ball team was told the same thing for no reason. See the Sunday 6-16 day desk clerk for more discussion. Never stay here again.....
Motorcycle rider originally told no rooms on Saturday night upon retuning and having additional information clerk sold room to rider at 11:00 PM Still kicked out of the room at 11:00 the next morning.
We want to make you aware of how incredibly bad our experience was at the Days Inn - Glenwood Crabree in Raleigh, NC. We have stayed at Days Inn's in the past and had assumed we would be comfortable at this one. We were not looking for a luxury hotel. We only expected a safe, clean and comfortable environment. The fact that it was said to be a Wyndham affiliate (we have been Wyndham members for years) led us to believe that we could expect that.
We had been traveling most of the day (returning to PA from vacation). Our first concern was that when we were trying to check in (approx. 9:00 pm), there was no one at the front counter for over ten minutes. When someone finally arrived, she told us she was the only one there and had to take care of something elsewhere in the hotel.
Because of roof repair, there were large sections of rooms taped off. There was a large dumpster blocking the parking are. It all appeared dirty and "sketchy" (not safe and clean).
There were several people loitering in the area, that gave the impression that there might be some sort of illegal deals going on. Our first room was assigned in area that was slightly isolated and there was someone loitering nearby. We called the front desk and moved to a different room.
When we returned from dinner (approx. 11:45 pm), the odor in the room was nauseating. We couldn't begin to place the smell ( a mix of marijuana, cigars, mildew, body odor???). Upon entering the bathroom we discovered that water was pouring through the light fixture on the ceiling, from the bathroom above. In order to use the toilet we got drenched (we don't even want to try to imagine what was in the water). We called the front desk. They said they'd check out the bathroom above us and offered to change us again. At that point we were so exhausted we opted just to try to sleep there (after we killed several bugs).
When we arrived home, we had to immediately wash any clothes that had been in that room and air out the luggage, because it all reeked of the foul odor.
Because of this experience we are quite certain that we will not stay at another Days Inn, nor will we recommend it to others.
We almost never write to complain. Certainly everyone has a bad day now and then, and we don't expect perfection; however, this experience was so negative I thought you should be made aware of it. We can't even imagine why Wyndham would want to have its name associated with this hotel.
The Days Inn in Brunswick Maine has refused to contact me, although I was told I by the agency I booked with they would be in contact with me in a couple of days, that was in April.....A trip to the ER, due to getting injured at the Days Inn in Brunswick Maine, and I was told by the ER to tell the hotel, so I did. All they did was demand to have a copy of my ER notes, that's it....Not a nice place to stay
Stayed 6/17 & 18 at the New Braunfels Days Inn. I have stayed there many times in the past. The corporate office should pull their sign. The place was nasty, no daily maid service, had to go and get our own towels and toilet paper. It was a bad joke! The bathroom door was broken and they had attempted a repair, could not even close it. Front door had a 1"gap under the door, had to put a towel down to keep bugs out. No Ice machines were working. Manager's excuse was....it's a long story!
My 69 yr old mother and i were driving from Chicago to Colorado. It is approximately 1100 miles. I knew my mom could not travel that far so i called my husband on our way and he set up a reservation at 619 2nd avenue in Kearney Nebraska. My husband said the pictures on the website looked nice. We drove approximately 11 hours and were ready to call it a night. The minute we drove up to the hotel we were completely disgusted. When we looked at the hotel from our parking space we could see that the windows and curtains were filthy. I said to my mom "I don't think I can stay here". We proceeded to walk to the front door. There was garbage in the hallways and the front desk looked more like a dump then a hotel. We didn't even go in we were so disgusted. It was the most unkept hotel i have ever seen. When i told my husband to call and cancel the reservation they said it was too late. There were no other hotels in the area we could stay at so we ended up driving another 5 hours to Colorado. Not only did Days Inn misrepresent their hotel on their website but they put my mother and i in danger when were forced to drive another 5 hours home. I'm warning other travelers out there to stay away from Days Inn.
n:
I am writing to you about one of your Days Inn's in St. Louis Missouri.
The address is:
Days Inn St. Louis North
First of all I need to explain our circumstances. We had booked another
motel reservation through Expedia in the general area for a trip we were
taking to St. Louis. We planned on staying (3) days & nights. After
driving almost 6 hours from Iowa.
We were contacted by Expedia telling us that the motel we had reservations
at was hit by a tornado & that they had made reservations for us at the
Days Inn. We thought ok, that was acceptable since we checked out the Days
Inn online. When we arrived we discovered that the Days Inn was nothing
like what is shown online. In no way shape or form.
The first thing we noticed was the cleaning crew standing outside an open
room smoking & chatting with others. The outside of the motel was dirty &
unkept. When we got into the room itself....half the lights didn't work,
the carpet was ripped & torn. The linens on the bed were dingy looking &
the bed was not made as it should have been. The pillows had an odor to
them. And, mostly the room stunk of something other than the heavy spray
that was used. The TV was sitting basically in the middle of the room on a
wooden table or something. The bathtub near the drain was rusty.
My husband went to the desk & told the clerk that the room was
unacceptable. The clerk said that all we could do was cancel the
reservation. So, he did...it wasn't 5 minutes and a knock on the door.
Someone saying they had to check the room. Since I had unpacked a few
things I told her to give us a few minutes. In about2 mins the desk called
& basically told us to get out.
We had to drive around & find a (decent) place to stay.
My main concern is that the internet depiction of the Days Inn is
basically a lie. And, that something needs to be done about it. We are not
asking for anything other than an apology for the condition of the room
itself. And, the staff to be more considerate.
Thank you for your time.
OMG!Days Inn trinity land in Nashville has to be the nastiest palce I have ever stayed in my life. I would have left but paid $200.00 for two nights and the guy wouldn't give me my money back. The room I don't think had ever been cleaned. There was urine and othe disgust on the toilet on top and all around the floor. I was told not to sit on the toliet then by the guys at the desk. He showed me 3 other rooms and stayed in one that I had to clean beffore I slept in it. TOTALLY DISGUSTING!!! will NEVER stay in another days inn. They need to removed there picture off the website because it was from when the hotel was built!!!!
Booked through Expedia for Days Inn for Palestine, Tx 6/11/13. This was DISGUSTING. The carpet felt dirty and sticky. The toilet tank lid didn't fit. I could overlook that BUT the most disgusting thing was the bugs. Apparently the entire town was having a big problem with "water beetles", but this was the most disgusting Days Inn I've ever stayed at. The room we were given was invested with them. Killing two or three when we first arrived seemed like no big deal, but when I grabbed the pillow and three of them ran across it, that grossed me out and they just kept coming. My roommate pulled her bedspread back and found two in the bed. We called the front desk and the maintenance man came with Ortho Home Defense and only sprayed in front of the door. We went to bed reluctantly. I awoke an hour later with one of them crawling on me. From that point on I couldn't sleep. I went to take a shower and found 8 on the bathroom floor. At that point my roommate awoke and we were continually stomping on them. From check-in to check-out we easily killed 50. If the town is infested perhaps some environmental thing should be done. If it is this motel it needs a professional exterminator. This was the most disgusting unsatisfactory experience I've ever had with a Days Inn. Because it was booked through Expedia, I couldn't walk out or be refunded, but I think YOU should give me back my money for the most disgusting motel stay in my life!!
Days Inn Springfield Mo. Montclair Street. I was forced to pay for 4 days stay when I only stayed 3 days here. They said I reserved 4 and I did not. It seems a block of rooms was reserved by our sponsor for a reunion for 4 days but 10 days prior to the reservation date the sponsor dropped 2 rooms and she changed the reservation to 3 days. All this happened by phone the sponsor said, but regardless the clerk would not charge my credit card with only 3 days and insisted that I had to pay for 4 days. I will never stay there again and we have been having a reunion in Springfield ever year..
Went to the Days Inn 158 Glenwild Drive Thibodaux LA had a very bad experience
Was charged extra money on my debit card, they had others in the hotel taking advantage of the situation. He was loud using profanity which I thought was unprofessornal. Myself and another guess spoke to him one on one he realize his mistake apologize and ask us to stay. Other guess stayed but I did not they said the extra to my card would be reverse and it has not. I really think I should have gotten a discount on that 97.00 room got there a 3:30 and was ask to leave at 6:00 over something that was not my fault. I take my daughter and a few friends every year when school close all 13yrs old and younger first and last time ar Days Inn in Thibodaux
Arrived for imminent death of family member-Stayed at Days Inn in Cocoa, Fla. Room was dirty, no light bulbs. I didn't need cleaning of room while I was there as I was only staying a couple hours at night. Cleaning staff WAS helpful and courteous. Breakfast and evening meal staff was rude and very hateful, not helpful at all. Was overcharged by adding an extra day stay after I had checked out. Still trying to be reimbursed for overcharge.I should have checked out the comments for other DAys Inn before cosidering this motel.Please look for other accomadations when in this area.
On June7, 2013 My wife and I stayed at the Days inn in Ontario, Ca. on Fourth St, About two weeks earlier I called my reservation in and asked if I could keep my well disciplined dog inside the motel room, I got a OK to do this. I checked into my room at 3PM after driving about 500 moles for the day. At 10:30 PM the manager called and told me we could not keep the dog in the room. I felt the manager was very rude to me, my dog and wife were sleeping soundly when he demanded we leave the room without a refund. Instead of trying to find another room at the late hour we packed up and continued on our journey until we reached our home in Arizona.I think the manager was very crude and rude to me. I had seen four other dogs in the motel while I was there and I don't think they had to leave. I also saw two prostitutes hanging around the motel. I will never stay in this hotel again and hope no one else will. I for one will go to a higher class hotel with friendlier staff members.
Friday June 7 I arrived in Gresham, Oregon to stay at the Days Inn there. Arriving via a back road I became lost so I called the Days Inn for directions. I have become aware that many employees have NO-ZERO clue where they are, how to give directions and haven't the faintest clue to life in general.
Savannah was a savior. She answered the phone professionally, asked a few questions about where I was and knew by discription where I was and how to get me to the motel. WOW!!! Big points right off the bat!!
Her directions were spot on and I arrived to the Days Inn in mere minutes. But there was a problem. I could tell by the look on her face that she didn't have good news. The room I had reserved ONLINE was actually at an other Days Inn. She said this happens all the time with ONLINE reservations because there is a Days Inn that is in Gresham, Oregon and another in Portland/Gresham. Go figure. She was on the phone immediately, confirmed the reservation at the other motel and knew that she could not transfer the reservation to her Days Inn. She know what to do, how to do it and still handled herself professionally the entire time.
Needless to say I was very impressed.
I know that human nature is to comment only when things are bad. Generally my stays at Days Inn are decent. I understand that it's purpose is not to be high-end, yet be clean and affordable enough for us common lay people....here comes the almighty "but"....
My family stayed at the Days Inn at 1901 SW 13th Street, Gainesville, FL. I suggest your regional manager pay them a visit. The hotel manager is Jay Patel. This was, by far, the worst "hole" I've ever stayed in.
Here is the review I wrote on TripAdvisor:
Dank, musty smell. Phone inoperable. Light inoperable. Drain not functioning properly. Complimentary "breakfast" had to be complimentary...no one would conceivably pay for this crap. Found out later that we were placed in the "noisy" building; where college students typically rent. Booming "hood" music from the parking lot at 12:30 am...couldn't call management because the phone didn't work. Doors constantly slamming. A door, which adjoins to the next room, was pounded on by the idiot next door. Thought they were trying to break in. We will never stay here again. I'll be writing the regional Days Inn office. I doubt they're aware that such a hotel in their franchise is so far below standard.
Room Tip: Don't stay here period...choose elsewhere.
I haven't even stayed here yet and I'm dreading it. I booked through Priceline and was told that if I wanted to request a certain bed or non-smoking to contact hotel directly. Upon doing so I was told that it was not possible. The reservationist went to talk to the manager who thought I was on hold and was not, I could hear him. It told her not to help me because it's through Priceline and he's losing $$. He then got on the phone and, I told him I heard what he said and he said I can't help you good bye. I contacted Priceline who called back and got him to agree to 2 dbl beds at an extra fee. I'm traveling with 2 adults and 2 children!! This is the worst customer service ever!! I want my money back but even Priceline can't help. What a rip off. Day's Inn should be ashamed to have people like that working for them, let alone a manager!
had reservations for the days inn in campton nh and arrived to check in only to find out that this hotel is a dive. I would not recommend this hotel, the security door they had us enter towards the side of the hotel had aluminum foil on the lock so the door could open to anyone coming off the main streets. The hotel as you enter has an odor of musty mildew, and the lighting is dark. The hotel needs a complete update, would never consider the pool or jacuzzi. As we entered the room, it smelled of smoke which we had originally wanted a non-smoking room, and the clerk reassured us that no one in the whole time
has ever smoked in that room. Right, and I was born yesterday!
The room was dark, mirror had a film of smoke with streaks and the beds were not made. Pillows were not tucked in to the comforter on beds and it looked like someone had just left the room. It was disgusting.
Disappointed since we had booked early through AAA which recommends this hotel. I made a call to AAA to make them aware that this hotel s/b totally revamped.
This is a very busy area in the NH mountains and your guest would spend more to stay here if the hotel w/b brought up to date.
We had been up since 4:00am that morning and was so looking forward to taking a hot shower and to finally rest. We had to leave and drive home another 2 1/2 hrs. No one enjoys being up 14 hrs w/o any sleep.
Had reservations at Day's Inn Wichita E 53rd St. on 5/24/13.Arrived at 7.30 pm after driving almost 500 mi and was told that my reservations had been cancelled.The desk clerk was very rude and unconcerned about what I could do to fInd a place to stay.I found out that a sports playoff or something was in town and all hotels were booked. My cheaper reservations along with others had been resold at a higher price.
Dear Sir
I stayed at The Days Inn in Grand Haven,Michigan 1500 S Beacon .
I have stayed and traveled all over the US but was highly disapointed in the things offered to us for the money .
1) Ice machine in the hallway was not working
2) Refrigerator knobe broke in thwe room ref
3) In bathroom not overhead fan so bathroom became full of steam . The ways needed to be painted and over all the room need some mainteance
I was in town for a funeral and never make comments known but paying 135.00 was high for what was offered
Days Inn Wichita, Ks. is a dump!
Paid $70 the first night $80 the second night for the worst room we have ever been in. You stuck to the bathroom floor, the microwave was dirty inside and out. Don't think the phone had ever been cleaned. Several light switches had shorts in them. There was no pool, vending machines, or workout room as stated. They charged our account before we even got there. Stood in the lobby for over 15 min. before we were helped by a very rude person.
Days Inn Apple Valley Sevierville
FILTHY. SMELLED BAD.
Cigarette burns holes in the sheets and blankets. STAINS everywhere - on the blankets, bedspreads and the chair.
Bathroom was gross, soap scum, hair stuck to the sides of the tub. We couldn't take a shower because it was so filthy.
DON'T STAY HERE - you are better off in your car!!
Days Inn 11425 S. Cleveland Ft. Myers Fl.
Do Not Stay Here. We Would Not Be Staying Here Tonight Except We Booked Through Orbitz And They Would Not!!!!! Give Our Money Back To Change Hotels. The Only Nice Thing About This Days Inn Is The Receptionist. Our Room Is Dirty. Smells, No Security Lock. How Can They Even Rent A Room That Way. We Pushed Furniture In Front Of The Door. There Is Mold On The Floor And Dirt In The Bathroom And I Don't Think They Have Done Ddep Cleaning Anywhere Inthis Room Since 1990. There Is Newer Carpet. If I See A Bug There Will Be A Refund From The Hotel Come He__ Or High Water. What Has Happened To The Days Inn Of The Past.?
Days Inn on ribaut south carolina /This place has very nasty ppl working at the front desk & they are rude except Ronda she was the very best she helped us with everything.. But I can tell you this is the worst place to stay & the dirtiest contental breakfast, picking garbage out of the trash is better then what they offer.. My son had an asthma attack & thank god we leave tomorrow this has been a horrible trip from the first day we checked in, knowless they locked us outta the breakfast area & used excuses on why we couldn't be in there, they made a lot of money on my family 6 rooms for $230.00 each room... Never stay at this hotel unless you like being mistreated & rob on your rooms & on so called free breakfast, cream cheese gave my husband food poisoning he's sick as a dog from this dirty days inn ... If I didn't have my niece graduating from the Marines we would have never been at this hotel, I spent more on this hotel... It's disgusting my husband getting food poisoning from there so called free breakfast !!!
This place has very nasty ppl working at the front desk & they are rude except Ronda she was the very best she helped us with everything.. But I can tell you this is the worst place to stay & the dirtiest contental breakfast, picking garbage out of the trash is better then what they offer.. My son had an asthma attack & thank god we leave tomorrow this has been a horrible trip from the first day we checked in, knowless they locked us outta the breakfast area & used excuses on why we couldn't be in there, they made a lot of money on my family 6 room $230.00 each room ... Never stay at this hotel unless you like being mistreated & rob on your rooms & on so called free breakfast, cream cheese gave my husband food poisoning he's sick as a dog from this dirty days inn ...
days inn , rawlins wy has been reported and proved to have mold ( black ) in several rooms and still rents this rooms to guest with childern. althought this has been brought up to owners and management. nothing has been done. even after guest have taken there children to the doctor and verafide the case for there problems being from mold, the hotel still rents these rooms. the word is that health insectors and code people will be involved shortly as well as the news papers.
I stayed in Corsicana Tx. The outside illuminated sign showed deceptive rates. When I confronted desk help, I was told I was getting a discount off the normal rate. I checked their own web site and it showed same rate with no discount.
I contacted corporate office and was told they would contact me. I wasn't ask for an address or phone # so I asked how they could accomplish that. I provided info after informing her it would help to contact me.
Days Inn is bad news from the top down.
Days Inn-Ball State University-Indiana-
Don't stay there! Man at front desk was rude & ignorant,no help at all.
Room -Dirty,bedspread ripped w/BIG hole in it-floor NOT vacuumed!
Breakfast Area-Dirty,cloth chairs filthy
Food-Stale,fruit old.-NO decaf.coffee-limited amount of food.
Biscuits-Hard as a rock.
No-extra blankets or rollaway bed,that we asked for in advance.
No Kleenex-no extra toilet paper-no lotion-no conditioner
No morning newspaper-no help at front desk,the guy was always outside?
The picture of the outside of the building looks good on the internet,but once you get inside it's a nightmare!!!
How could anyone possibly enjoy their stay there,much less get a good night's sleep??????
Will NEVER stay there again, also telling Friends,Family & neighbors not to rent a room there.
A very dis-satisfied (X)Customer!!!!!!!!!!!!!!!!!!
My wife and I stayed at the Days Inn Carlisle, PA on April 3, 2013 - Room 207. We were extremely dissatisfied with the room. We went out and had dinner after we checked in and did not realize the issues until later in the evening. The room was designed large enough for a king, queen or two double beds. There was 1 bed in the corner of the room next to the bathroom which was considerably smaller than a standard queen size bed. The bed we had the prior evening at the Days Inn in Fayetteville,NC was a queen size bed & was fine. We were told at the desk the that the bed was the "standard queen size bed for Days Inn". We also reported that the bathroom fan, which was also connected to the bathroom light, was very noisy and the fan did not work. The only light at the bathroom sink, located in the bedroom, also had a loud buzzing noise. As the room was completely dark at night, there was no option to provide light as the bathroom light/exhaust was too noisy & the light over the sink in the room was also too bright/noisy. The refrigerator,unlike others in your hotel and others, also made noise every 20 minutes during the night. We were awake most of the night and had an eight hour drive the next day.
We have been very satisfied with our former experiences at the Days Inn and also had no issues at the Days Inn the prior evening at Fayetteville, NC. We also felt that the manager on duty did not seemed concerned regarding the issues.
PS. Note, they also advertised "Awarding Winning" as well as an "Pub" on sight. It consisted of a small room/bar with a menu on a table featuring a pretzel dog, nachos, bologne/cheese boat and a pulled pork sandwich. It was convenient rather than no option but a bit misleading. I would not consider mentioning the Pub if it were not for the other issues.
Regards,
In the late fall, 2012, I booked two rooms for one weeks stay here for Jan.26th, 2013 and got a confirmation # at the time for booking. The night before our arrival date I called them to notify them we would be a "late arrival" and the girl said OK and would note it on our booking.For our week's stay there. We fly in from Buffalo N.Y. to Orlando, Fl. and flight got delayed because of weather. We got in to Orlando at 11:30 P.M., then drove our rental car to Fort Pierce, Fl. travel time approximately 2 hours. I told the other couple because we are so late good thing we have the rooms booked ahead of time. Well upon arrival when we tryed to check in, we got told they had no record of the reservation # I gave them, plus they had no rooms left and sent us travelling to find something on our own at 2:30 A.M. in the morning. THe worst is I have stayed at this same Days Inn for a week or better stay for the past two years?? If a reseservation does not work what does? Seeing we travelled so far and did all the right things.
The Days Inn address is: 3224 S Us Highway 1, Manager's name "Jommy Joseph". When we went back there next day the manager would not see us to discuss our problem.
Unless we get a reply from you on this matter, you can be assured no one of the great numbers of people I know will ever use a Days Inn.
Complaint Days Inn 2009 Riverside Drive Mount Vernon, WA 98273 USA.
After staying at the above noted location on the 30 April 2013, we will never stay at any Days Inn location worldwide! Your corporate phase "A PROMISE AS SURE AS THE SUN" clearly was not met during our stay.
The general condition of this Days Inn was dated and appears run down. The over-night rate as compared to other motels in the area was high at a lesser quality. I had asked for a discounted rate (AMA) and was advised that it was a full house tonight and that a discounted rate would not be available.
We requested a dog friendly room as our small dog was travelling with us. We left our dog in the room alone for approximately 30 minutes while we went out for supper.
Upon returning to the parking lot near our room, we observed the gathering of several people forming a party next to our room's window. This room next to ours had it's window wide open and, an exchange of beer and conversation was going on between the people inside the room with those outside. My wife and me looked at each other and realized that we were probally not going to have a quiet evening.
Upon entering our room, I grabbed the ice bucket and walked past this party room towards the vending machine area. A very strong odor of cannabis was evident in the hallway as I walked past the partially opened door on this room.
Returning to our room,I was greeted by a rude telephone call from your front desk representative advising that complaints were received about our dog barking in our room for an hour. This rude representative advised that she was adding a $25.00 barking dog charge to our bill.
I advised your representative that we were gone for 30 minutes only and it is not typical for our dog to bark. Immediately, I start to question how a barking dog complaint has a higher priority than illegal drug activity in a non-smoking room and our peacefull enjoyment during our stay! I advised your representative of this fact.
Maybe the loud noise which was occuring next door in the party room or the fact that some "Crack Head" from next door inadverently tried to get into our room while we were out, had created a provocation for our dog to bark.
I have to question how your representative had walked past this party room without detecting the cannabis odor and/or loud noises as they went to deal with a felony complaint about a dog barking!
After being told by your representative that they were assessing a $25.00 barking fee to our bill, I tried to contact the front desk by telephone to enquire about the television remote which does not work. The telephone rang for 1 minute with no one answering. I walked to the front desk with the remote control in hand to get assistance. After your representative fixed the coding issue in the remote control, I enquired about the dog barking charge. I asked where this charge is posted and/or where that may be located on any paperwork. Your representative advised me that, this is just a common understanding. I advised your representative that I am not happy about this charge.
The following morning while sitting in the front breakfast area next to the front desk, I overheard many conversations between your front desk representatives and customers seated in the breakfast area. Your representative advised that the Police had attended your motel 5 times that evening to deal with undesirable drunks. One story was about several drunks who entered the front lobby demanding a room and refusing to leave until they were given a room. Apparently, they got their wish at the Mount Vernon Police Department's holding cells.
I felt that I should have shared my story about a felon dog that barked creating another incident where the Police were called in for illegal drug activity.
The following morning while loading our vehicle for departure, I heard a loud dog barking near our room. I could not locate this dog at first but, I did manage to locate it as it came out of a recreational camper parked in the motel's parking lot. As this recreational camper was parked in your parking lot all night, would he also be subject to a barking dog penalty and a penalty fee for parking and staying in an recreational vehicle on private property?
We have no intentions of paying your $25.00 barking dog fee and have contacted VISA to file a disputed fee charge.
We will be sure to share our experience via "Facebook" etc.
I Am Making A Complaint About The Days Inn In Boardman Ohio At 7393 South Avenue.i Had Relatives Coming In From Out Of Town For My Sons Wedding And They Asked Me To Reserve A Room For Them. I Called Expedia And Booked There Room And Used My Card To Hold It. Then My Relatives Called Me Again And Said They Needed One More Room So I Called The Hotel Directly And Made A Reservation For That Room. Both Rooms I Used My Card To Hold It And They Told Me It Would Not Be Charged. Then On 03/11/13 The Hotel Took $156.00 Out Of My Checking Account To Pay For The Room That Was Not Being Used Until The 15th. When I Called The Hotel They Tried To Blame Expedia For It But It Was Not There Fault It Was Not The Room I Booked With Them. After I Talked To Expedia And Found Out It Wasn't Their Fault I Called The Hotel Back And Then They Admitted To Taking The Money.they Also Said They Charged Me Early Because It Was A Special Rate I Was Never Informed It Was A Special Rate When I Made The Reservation I Made Sure That I Asked Them That My Card Was Just To Hold It And They Said Yes. Then On 03/18/13 After My Sons Wedding They Took Money Out Of My Checking Again In The Amount Of $126.20 & $27.54 For The Second Room That My Relatives Had. To Begin With When My Relatives Got There They Had Messed Up The Reservation And Did Not Even Have The Room I Reserved For Them. So Again The Hotel Tried To Blame Expedia For There Mistake. My Uncle Gave Them His Credit Card To Charge The Room On Which They Did Not Use They Found The Imprint And Were Going To Charge Him After The Fact This Hotel Is The Worst. Believe Me I Will Never Ever Recommend This Days Inn Or I Don't Think Any Others After All The Problems They Caused And They Didn't Even Act Like They Were Sorry Just Tried Blaming Everyone Else For Their Mistakes.plus The Charges They Took Out Both Times Overdrew My Account So I Was Charged An Additional $34.00 Each Time. It Would Be Nice If You Had People At Your Hotel That Cared About The Customers Bit Obviously You Don't.
im incredably upset with the days inn in moline illinois. My girlfriend works/worked there. They refused to pay her over time had to file a complain with the illinois board of labor, because of it. On feb 6th she had the coffee pot knock over and spilled on her she had no one to take her to the hospital and could not reach the manager...he had another job. No other person she could get ahold of would come and take her to the hospital. So she had no choice but to call the ambulance and take her. Now the days inn in moline illinois refuses to pay the worker comp for the bill. Had to get a worker comp lawyer for that. She call your corp number and was told the number was for customer only and corp refused even to let her tell them whats happiening at a bussiness with thier name on it.Im sorry i ever let her talk a job there, i thought with a big company like that she would be better taken care of.
My husband and I stayed at the Days Inn in Lebanon,Pa.I was very upset at the service we recieved. My sister booked the breakfast room for her wedding reception. When we set up the food all of the breakers kicked we tried alot of different soluitions from moving roasters around to different plugs to only plugging in a couple at a time.It was a lot of hassle for bad results.Our food got cold and people left early because the staff was rude and hard to deal with,the only person that tried his best was a gentleman named Robert.The night we stayed there also was a music festival booked in the ballroom and the lounge which my nephew (the brides son was a part of)so alot of the music festival people were friends of the family.When the music festival people came in to the wedding party to eat some food that was gettig cold and drink beer that they couldn't regulate the air on and was foamy the night manager "woman" came in and took our beer glasses and told everyone they had to leave and said they weren't allowed to drink free beer,My sister and her husband paid 95.00 for that kegg and if we didn't drink it all the hotel would keep it. We were promised free rooms for us two of out of towners.
The next day we were treated very rude and after treating us like liars when we said about the rooms they finally gave us an extra 20% off of one room.The room we stayed in on the 4th floor was to be a nonsmoking floor well there was so much smoking going on that my eyes are sore and I have to use meds for it.We ask for nonsmoking because of my allergy to smoke,the remote didn't work,the flashing light for a message blinked all night long we had to cover it.I will not EVER stay at this hotel again! The whole management team (if thats what you want to call them)needs to be trained in customer service as well as the front desk!!I dont need my ID krpt confidential..
Absolutely The Worst Hotel We Have Ever Occupied. Room Was Paid For In Advance(big Mistake) And Upon Check-in Was Told A $75.00 Deposit Was Required. Never Heard Of Paying A $75.00 Deposit On A Room That Was Already Paid For. Check-in Explained It Was Merely A Formality And Would Be Fully, Key Ored, Fully Refunded When Checking Out. Checking Out We Were Told There Was A $25.oo Amenity Fee Taken From The Fully Refundable $75. When Asked What The Amenities Were, The Anwer Was Amenities. This Place Was Runn Down, No Tv Reception And What There Was Like 4 Channels That Were Snowy. No Room To Move, No Table And Chairs, No Coffee, One Little Soap And Bad Smelling. I Don't Know How Ou Stay In Business. This Particular Days Inn Is Located In Las Vegas On Tropicana Blvd. Don't Stay There, It's Nasty. Then When I Emailed To Try To Get An Answer To The $75 Deposit I Can Get An Answer For A $35.oo Fee, Go Figure.
We stayed at Days Inn at Worlds of Fun in KC, Mo and used 2 rooms. This was a bad experience, which we will never repeate. One room was not even made up or cleaned when we were given a key to it at our check in. The second room had hair in the bed, some man who did not talk to us changed the sheets. The carpet was old, as was the bedding in both rooms. The bathroom had a plugged mouse hole and black mold around the door. In the second room there were dried bugs in the corner of the area and black mold on the bathroom ceiling. The outside door was bent in, it looked like someone tried to break in, and it did not close well. There was a large gap around the door. There was a very dirty black sock on the floor of the closet. The whole building was very dirty outside as well, and the breakfast was scary. We were suppose to have a non smoking room, but it was not. My husband and I each have sore throats, and a headache from breathing the air and odors in the room. He sayed at the same motel a year and a half ago, and came home sick then too. I would think Days Inn would not want their name or reputation to be associated with this place.
days inn on van buren in Phoenix. the worst experience of my life.Dimly lit room, filthy carpet. etc.Awoke at 5am to get ready and discovered cockroaches in the bathroom. If we hadnt arrived so late we wouldnt have stayed there.I'm appalled that this hotel can use the Days Inn name. This hotel should be shut down!!!!Would like to stop payment!!!!!!!
Days Inn Universal Studios, 2500 33rd St, orlando fl,This location is absolutely awful,,the rooms were unkept, hookers roaming the halls, filty breezeways,and a low level stench in the air when u walk in the lobby upon check in,. I found the room on line with no refund if you dont like the room, so i left and found another room another location $68 gone. Let me tell corporate this,,you can paint the outside and make it pretty,to draw people, but you will only get reviews like this.
Days Inn International Dr.
5858 International Drive Corne, Orlando, FL, 32819 REVIEWS
#1 The room wasn't very clean. There were crusty stains on our blanket and the sheets had stains on them. The room overall looked a little run down. The outdoor pool looked nice, but it was too cold to use. I will probably not stay at this hotel again. The price I paid was near that of some three star hotels and next time I'll probably just pay a little more to get a better/cleaner hotel.
#2 Very disappointed. Obviously gave the worse room to the Hotel.com sight. I know there were nicer rooms because after a water leak in the room above us, they had to put us in another much nicer room. I would not recommend this hotel. The plus side is that it is well located to Universal Studios.
#3 Rooms had a strong MOLD scent bad maintenance , very disappointed of what DAYS INN used to be 10 years ago .. Didn't feel secured and very disappointed .. For a over night remedy emergency is fine but not in my priority stay list at all. The only good thing the front desk Clerk was professional and friendly ..
#4 My stay here was awful. When I first got to the hotel and turned on the bathroom light, the light began flickering like something out of a bad scary movie. So I said ok, then went to the front door to try to get the rest of my stuff out the car, but guess what? The front door would not open. I was stuck, locked IN my own hotel room. I had to wait 45 minutes for someone to come and open the door, then an additional hour for them to fix it instead of putting me in another hotel room. Thank God I was only there for one night, this had to be the worst hotel experience ever. Oh and one more thing, the toilet smelled like rotten fish when you flush it, not sure what that was about. People, do yourself a favor, I know the price is cheap, that was what got me too. But unless your gonna be here for one night, don't stay here, you'll regret it trust me. Thanks.
#5 It was a mistake to save a dollar or two by choosing this rather grubby place with an undestaffed front desk.
#6 All I can say is, you get what you pay for $33 a night, plus $4.95, a night they charge you at check in, for being a resort area. Good location, nothing else was even close to being good.
#7 The first room that they put us in had a horrible smell. We asked to be changed and they did the right thing. We were hit with a $4.95 'service fee' when we arrived to our supposedly prepaid room. This left a bad taste from the get go.
#8 If you are with family/children, do not stay here unless you have to. Though location is perfect (a short 10 minute walk to City Walk & accessible to all of International Drive attractions), the hotel itself is awful. First, no internet in your room. Second, the satellite dish television doesn't reach every room, so we got a room without tv. Not the end of the world. Finally, the door to the room didn't close! We had a cockroach in the bathroom. The ceiling was cracked running the entire room. This place is for poor college kids. It fits a tight budget, but does little else. Luckily, we were only there to sleep.
#9 I believe the stay at this hotel was one of the least satisfactory experiences I've ever had at a hotel. #1 The room smelled must & moldy and the odor never left even with the fan on high for the four days we were there. #2 The operator rarely answered the phone. #3 we had to go to the lobby to get the appropriate number of towels for two people nearly every day.#4 there was virturally no water pressure in the bathroom sink. It's obvious that there had been little or no update of this facility since it was built. #5 The sheets didn't look or feel or smell as if they were fresh, even after we had a change of linens notice on the beds. We had no time to secure other accommodations since we were attending an event that kept us busy. And this hotel was not a place to come back to after a tiring day to relax. I would not reccommend this hotel to anyone. Should you choose to delete this review it will certainly show lack of interest and integrity in this whole review process. We have stayed in well maintained, well serviced and well updated Days Inns or we would not have booked here. This was NOT one of them
#10 This hotel was consistent with terrible service, rooms, roaches everywhere. Instead of offering at least an apology you receive attitude.
#11 It was horrible...There was no hot water, the beds "creaked", the molding around the door was gone and people were walking around and shoving pizza flyers thru the crack in the door, the heat didnt work...and there were people screaming and carrying on until after midnite and nothing was done about it. There were no lights in the courtyard until almost 10pm and there were some pretty bad looking people standing around in hoodies leaning on the posts in the court yard until the lights did come on. There was absolutely NO security. I called the office to get our room changed and they said they didn't have any openings...also, we had to wait 3 hours to check in while they checked other people in on the first floor...when we were told there were no clean rooms. This is a very large hotel and they were not booked up! We froze, there was a storm and all the cold wind came right through our door...This hotel should be removed from your listings as I do not feel people are safe there. We stayed litterally 5 blocks south of there the week before at another venue and had no problems...so it's not the area...it's this hotel! Very Unhappy Campers !!!
#12 This was the worst hotel i ever stayed in. The room was disgusting the bathroom was falling apart the tv didnt work. There was water leaking in front of the room and it was a non smoking room but smelled worse then a smoking room. i would never recomend this hotel to any
#13 Gross room. Other people's hair in bathtub. Toilet barely flushed. I read a review of this hotel before booking that listed it as 3 stars. I figured that meant not great but at least cheap and clean. This hotel was not clean at all. Damp carpets, funny smells, and hair everywhere. The cleaning staff should've at least wiped the hairs out of the shower. if you're ONLY concern is price, then this place is fine. If you want ANY cleanliness, stay somewhere else. We will NEVER stay here again and do NOT recommend it.
#14 We booked it cause it was cheap but wen we got there the first room they gave us had roaches then we asked for a different room they sent us to the 4th floor and there was mold all in the room i had to cancel my stay... with two kids one toddler and the other an infant impossible that they could have stayed there and the people at the front desk acted like there was nothing wrong... i know it's cheap and you cant ask for much but cleanliness shouldn't be something you ask for when it comes to a hotel...
#15 The quality of towels and supplies is very low standard. The room has no table and no chair. The hotel is fully occupied may be that is the rason the management does not care for its up keep. I will never visit this hotel again.
#16 Absolutely the worst hotel stay ever. Shower was broken. The TV had no steve m.reception at all and we couldn't even get a blanket. Hotel needs a complete re-do. It was very moldy and the ceilings were in total disrepair. We checked out early the 1st morning of a 3 night planned stay. It was that bad.
#17 bad bad never again, tear it down
These are are ONE STAR 17 Not a good Rating from the beginning of the year.
Days Inn Orlando Universal Maingate
5827 Caravan Ct, Orlando, FL, 32819
#1 Those room are 1970's the bathroom and shower are screaming for renovation is a location and but to compete with hotels in the area, this hotel must be renovated ASAP
#2 When we pulled the sheets down from one of the beds, there was trash below the blanket. The bathroom was awful...rusty, loud dripping, water didn't drain from the shower, HAIR on the rim of the tub.I was really disappointed in the hotel. It was flat out disgusting.
#3 We had stayed there on a previous vacation and it suited us just fine. We expected to find the same since we would only be in the room at night to sleep but we were absolutely disgusted. Upon checking in the young kid at the desk had all he could do to greet us. Once we opened the room door it was extremely stuffy, outdated and the air conditioner nor fan worked. I don't think we were checked in for more than 30 minutes before we checked out and went down the street.
#4 This has got to be the biggest waste of $$ I have ever spent. The hotel needs a major renovation, and that doesn't mean just "new paint". Upon checking into the hotel, we soon found out that "Kids DO NOT eat free" even though they have signs outside that say KIDS EAT FREE. We also stayed here because it was advertised that they had WiFi in the room. Well we get there to find out that WiFi was only available in the lobby, which left the lobby to be a hangout spot for all the kids & teenagers who had smartphones, ipads, etc... It was very noisy. We got to our room, and the bath tub was clogged, as well as the sink. When maintenance arrived, they told me that all the rooms drain slow, and they recommended to take a shower, and just stand in the water as it would eventually drain. After asking the ladies at the front desk if the safe worked, they told us yes, they did work. Well while we had the maintenance guy there tending to the clogged drains, he said that the electronic safes do not work, and that they aren't given anything to reset them. If I wanted to use the safe, I would have to go down to the front desk, and ask to use a different safe that had a key. Well the next morning we go down to eat breakfast just like at the other DAYS INN that we have stayed at, only to find that these people want to CHARGE $3.50 per adult for continental breakfast, along with limit the number of pieces of bread you get (2 per person) as well as the bowls of cereal
#5 This hotel should be closed down sanitation whys is so dirty I will never stay in a days inn again. You need to look at this hotel how filthy is. Hair in the shower drain , nasty rug, refrigerator very dirty also the room smell terrible. Days inn should removed there name from this hotel.
#6 Bathroom in really bad condition. AC didn't work... Nobody went to check it after complaint with maid and telephone was dead... No way to come back.
#7 Room condition is not good, bed need to be changed,toilet flash does not work properly, breakfast was not included. Micro oven was not at room. Convenient location but next time I will not stay at this hotel.
#8 It was one of the worst stays in a hotel/motel I have ever had. If you order online you dont get a complimentary breakfast. the room was disgusting and the heating and air didnt work. we had to change rooms twice just to get a decent room to stay in. Stay somewhere else if you have the choice.
#9 The room had dirty carpets, some lights and electrical outlets did not work. The wi-fi did not reach the room. And to top it off, we even found a coackroach!!! Stay away from this hotel!!
#10 Room was really bad..bedsheets were dusty,doors rusted, unclean bathroom curtains, tub n bowl.I don't understand why they have kept rusted and non working microwave and front desk is not even aware of this,when I ask front desk they say I need to rent out for 10$/day. I would not recommend anyone this hotel..
#11 This hotel was now where close to the room that was shown online! The toilet ran none stop (the tank lid didn't even fit.) The floors are all tiled, so you hear every time someone in the next room or above you move a desk chair. The sink was all cracked and dirty. The beds are so old you sleep in the sag in the middle. There was a safe with no door! There was not even a coffee pot or microwave in the room. This is without a doubt the worst hotel I have ever stayed in. Then to top it off; at check out time they charge you a $2.25 per day "service fee" STAY AWAY FROM THIS HOTEL!!
#12 We arrived at 4:10pm to check-in and were greeted by a rude employee who stated our room was not ready because they were running behind schedule. They had several guest waiting to check-in and had no rooms available. One of the other employees gave someone a free breakfast ticket for their patience and ignored all the other people waiting. The room smelled bad and the bathtub was dirty. The next morning we tried ironing some clothes but the ironing board was so disgusting we opted for wearing wrinkled clothes instead. We also saw a bug on the bed. Overall, if you are on a budget and have no other choice then I guess this should be your last resort. I will personally never stay at this junky hotel again.
I work for a Days Inn, I'm not a happy employee. I am treated unfairly and rudely by the manager and the owner never is around. This hotel is a joke and feel that going from 30 hours a week to 8 hours a week is a little unnecessary! I am a single mother, 8 hours a week at $8 an hour will not feed my child nor put a roof over their head! Every guest i check in or check out seems to have a problem with our manager, as well as most of the employees have a problem too. our hot tub is boarded over because they dont want to have a lift put in and are eliminating it altogether, which i get to hear people complain about to. there is nothing i can do and i get the customer attitude for it. not fair. you should really take some initiative to inspect all of your hotels and make sure the employees are treated fairly. we are not slaves, we are your co-workers.
I stayed at the Days Inn @2625 Little Rock Rd. Charlotte, NC on 3/2/13. The hotel cleaniness was not up to par. Upon arrival at the hotel room my guests and I were immediately greeted with a swarm of roaches. To be honest it was absolutley disgusting. All other hotels were sold out in town due to CIAA events taking place. So we were "stuck" at this location for the night. We had to purchase cans of 'Raid' bug repellant just to sleep through the night without being attacked by roaches. I don't think any business especially one as reputacle as Days Inn should be providing this level of service to paying consumers. I would personally prefer a refund, and for this matter to be address immediately for sake future patrons at your hotel.
i stayed at the days inn at eloy az....the towels were filthy and food was left in the fridge and a huge spider web in the corner above the bed!!!! tub had been sray paintd..after driving a big truck all day was ready for a good night sleep and was really disappointed!!!! manager didn't seem to care.. will never stay there again!!! furniture hadn't even been dusted!!!! the pictures on the web are not what this place looked like.. i used my wyndham rewards and wyndham should be ashamed to even be connected with days inn...we use hotels alots since we haul for the gov't. but will not use days inn again!!!!
We made a reservation at the Days located at 7350 North Hanley Rd., St. Louis,MO 63042 and found it to be DISGUSTING! The door was not safe. You could see it had been kicked in several times. Wallpaper peeling (you could see a whole behind it above the door (rm 249). TV was sitting on a painted box made of plywood; remote was taped together; blow dryer, not working; tissue holder on wall ready to fall off; cover of air/heating system, missing; YELLOW (should have been white) towels and wash cloths; broken pieces on vanity mirror; holds and cracks in vanity; mold and soap scum in and around bathroom! Vomit outside other guest room doors! Filthy, filthy, filthy. I would rather have stayed in my car! You ought to be ashamed of yourselves for even allowing this disgusting, unsafe, bug infested, crack house to be operating under your name and God save you if anything happens to one of your guests. God knows I would be the first to testify against you. Disgusting, disgusting, disgusting!!!!!!!!!!!!!!
My husband and I stayed at the Days Inn in Walcott, Iowa. We were thrilled to find a hotel so close to our destination. When we went in I was shocked at the room we were given. The room stunk! Since we had a pet, I think we were given a smoking room. The room smelled like someone had poured some freshener around. It gave me a headache within seconds. We couldn't open the window so we left the fan on trying to clear the smell. It didn't work. When we left the stink was the same. Not only that but the towels were grey and very worn out, the hair dryer did not work, nor did the clock. We went out a side door and discovered the door did not need a card to get in. Anyone could walk right in! I understand that most hotels/motels are privately owned, but I have been under the impression that they had to meet certain standards. Then I guess the question is, "do you NOT have any standards?" After our experience I would never recomend Days Inn to anyone!
We stayed at Days Inn in Yuba city, It was a very unhappy stay.
The towels were stain. The lights were not working right. I did not feel safe there. The rooms need to be painted. The phone in the room was not working. The smoking room was not spray with air refresher. The bed look like they just throw the covers over. I have friends that live in Yuba city, they say people that stay are on welfare, they are people and they should have a clean room too. UNHAPPY
I have stayed at this Days Inn in Columbus, Ga every other weekend since December and have planned to do so continually until the end of June for personal reasons. My stays have been Horrible at almost every check out I have had! The manager of this facility BOB KUMAR has continually been rude, disrespectful and all around unwilling to TRY to accommodate in any way. I have told the desk clerks almost every time I am in their town that I will be down 2-3 times a month until the end of June yet even knowing I will be a repeat customer, this wretched little man could seemingly care less. The first problem I had was when I had a family emergency and needed to leave a day early so I went to the desk and asked if there would be anyway to prorate my stay as I needed to return home early? I was told BY HIM that since I stayed after 2pm there was nothing he could do to help me. Well, although upset, I accepted it even knowing, that as manager, he could have made some effort to at the very least PRETEND like he wanted to help or sympathize with my situation even slightly. NO that was not the case, so I left to attend to my emergency. I returned to the hotel again this past Sunday Feb. 10, 2013 and (had a reservation) I told them upon making my reservation that I would need to check in no later than 6 am. I was told this would not be a problem. So when I arrived yesterday and checked in to my room I assumed that it would be like any other stay...WRONG!! My visit went fine until AGAIN at check out this wretched little man came out while I was asking the desk clerk why I was being charged $113.00 for a room that was supposed to cost me only about $58.00? she then informs me that I checked in on Saturday. I replied NO I checked in at around 6 am yesterday. This wretched little man then butts into the conversation to add that their check in isn't until 3 pm. I said that the lady who check me in said nothing about that and in fact said nothing about charging my debit card for 2 nights rather than 1. Shouldn't I be informed if I am being charged extra?? to which he said, "She was a retired employee of the hotel and was only helping them out and that she was probably tired after working the night shift!" I told him that I've worked the night shift and I'm sure she was tired but that should not have any effect on me being charged double. well he looked at my print out receipt and said you are already getting a reduced rate (because when I had to leave early the previous time they told me my next stay would be at a cheaper rate)and that wasn't their normal rate. I told him that even that should not be cause to charge me double, that I had stayed in his hotel EVERY time I had been in Columbus and even had another reservation for this weekend there too. After a time of this back and forth he finally had the clerk reduced the charge off my card (which I did not have funds on there to pay for anyway_). Needless to say I told the girl before I left that she could just cancel my reservation for this weekend and to have a nice day. I apologized to her for getting upset as I knew it was not her fault and had nothing to do with her. Then I left. It really upsets me that people can be treated that way and that no one has to answer to ANYONE for it! I am disgusted that I now have to find another hotel when I am in Columbus when that one was A) close to where I needed it to be B) reasonably priced C) basically clean. Even though each room I have stayed in (2) has had some sort of faulty wiring where sparks come out of the wires and I have to unplug the device that is plugged in for fear that the room is gonna catch on fire. If you change the plug on a lamp shouldn't you either make sure the wires are taped together properly so they don't touch or at least take the bulb out of it so the consumer will find no use for it? I think you should have it fixed or replaced but that's just me, I'm silly like that. All I wanted from this wretched little man was a little common courtesy or maybe the tiniest bit of politeness. What I got was a HORRIBLE, RUDE, UNSYMPATHETIC, JERK! If I knew what to do, or who he answered to I would surely do my best to get him reprimanded ( which is something I never do because I don't try to jeopardize anyone's employment with the job market the way it is). So that's why I am posting this complaint. I wanted to continue my relationship with this business since it is so convenient to my purposes but how can I if I know I will be treated horribly each and every time I am there? If anyone has a suggestion please feel free to share because I am at a complete loss.
We stay at the Days Inn in Yuba city, CA. We were very disappointed with the room. It need to be painted, the toweles were stain. The light in the bathroom did not work. The smoking room smelled and they did not spray the room. We could not get a receipt. I have talk to the locals and they said they use the inn for the homeless. And it looks like it.And if that is true they also need a clean room. I did not feel safe there at all.
Also the shower floor was also stain. Pls have someone check this Days inn. It really need HELP. UNHAPPY
I am a college student from central California who is staying at a Modesto Days Inn from Friday, feb 8 to Sunday feb 10. We debated today until 8:30 pm. We checked into our rooms and went straight to dinner across the street. At 10pm we walked back into our room. About 10 minutes after we did I received a call from the manager. He was incredibly rude to me. Never in my life have I experienced such disrespectful behavior. He went on for about 10 minutes, without even allowing me to talk, about how someone complained about people walking too loud up stairs and shutting doors too hard and he never had these problems before my group arrived. He then stated we were causing him to lose customers and a complaint was filed with the corporate office and that it is all our fault and we need to stop causing trouble. He continued his rude rant without me saying a word. He then had the audacity to accuse my teammates of smoking marijuana earlier. We were all debating at the college and had just gotten into our rooms. He said a customer smelled marijuana so it must have been us. I then interjected and told him he was definitely mistaken about the drugs. This is the worst hotel experience I have ever had and I am an avid traveler. He then continued, in a rude tone, to say he was going to call every room we had and tell them the same things he told me. I told him I would talk to the team and ask everyone to be considerate of others but the pot was not us and I do not appreciate those kinds of false accusations. One of the people in the room next to us is smoking cigarettes right outside our room when there are designated smoking areas and yet we are being ostracized for absolutely no reason. I am absolutely unsatisfied with my stay so far and I would hope this is a one time occurrence but at this point I can say for certain that after this stay we will not stay at another Days Inn. We are all academic scholars representing ort university and are giving up our weekends to debate policy topics rather than go out and have fun. This manager's accusations were absolutely appalling and I hope he is reprimanded for it so that no other valuable customers are put through this awful experience.
On January 14th my mother and myself, checked into one of the Days I. Hotels in NJ, and on Tuesday the 15th, when my mother was coming out of the bathtub, after taking a shower, she fell badly on the floor. I had to call the Paramedics to help me with her. My mother is almost 80 years old. They had to rush her to the Somerset Medical Center, where she had to stay there overnight due to that her left shoulder dislocated and also broke. Now, she has to go for Therapy every week and it is causing us a lot of money, that the Insurance is not covering. Is there any way, I can get some financial help from the Days Inn? I have to admit, I slipped a little bit on the bathtub as well and considered it not too safe. I am not going to ask for a LARGE SUM OF MONEY but the thing is that I am unemployed and my mother is a widow living on her SS. Please can someone reply to me?
I recently went to the Days Inn in Batavia NY on Jan.12,2013, for a friends wedding there. So when I went in to see if they had any rooms available I had to wait 10 minutes for someone to come to the front desk and when she did (Dee) she never said anything about me having to wait so long, when I said something about waiting so long all she said was I was busy and then rolled her eyes at me. So I asked if there was any rooms she said yes and asked price and was stated a price and I tried to explain that I was with the wedding and that we were told another price and she said she knew nothing about that price.. So after the way we were treated we decided to go to another hotel to stay as it wasn't worth our time to be treated that way by Dee..So when we came back for the wedding Dee was still miserable. So I really think that Dee needs to be trained on how to treat guest...We travel alot to the Batavia area and will never stay at the Days Inn again because of this employee..But on the brighter side I want to say that the bartender Grace was GREAT.. maybe you should have her teach Dee customer service....
I called the Days Inn Conover Hickory to verify receipt of fax for a credit card authorization letter send to direct bill our corporation for the traveler's room and tax. Before I could completely address who I was and why I was calling the gentleman said called back later and hung up on me. I tried calling back but got voicemail. When I did get someone to answer, the same person answered and I proceed to explain why I was calling. It turned out that I was speaking to the general manager, Rick. He never apologized for the hang up and was very rude. I tried to explain to him that this was a direct bill. He was very unprofessional and we cancelled the reservation and booked our traveler at another property that appreciated our business.
I was trying to book rooms for a few of our employees (as we do ALOT) and came across the nastiest employee at the Days Inn Airport Phoenix. Her name is Marisa and she was so rude and unhelpful!! I asked her to confirm her fax# which she said she could not...I asked for the hotel's e-mail address and she refused to give it to me. When I asked for a manager she said he comes in after 2pm and told me I should call him to complain so maybe she could get fired. When I asked for another employee to speak with she stated she was the only employee available! She hung up on me twice which prompted me to locate the corporate office and file a complaint. It is unbelievable, unprofessional and unacceptable that an employee would treat a customer/guest in such a way. Needless to say my company will NEVER send our employees back to another Days Inn ever again and it is all thanks to the disgusting treatment received by Marisa in Phoenix. They have just lost tons of business!
My husband and I stayed in Effingham, IL. When we entered the room the drapes were closed. I could not understand why I was having some troule breathing. We soon found out. When we got up the next morning we went to breakfast in the dining room and there was no english muffins, bagels or bread. The girl brought in a tray and only one slice of bread. We only had a couple of small muffins. We went back to our room and opened the drapes and we found wallpaper peeling away from the window and a lot of mold. Now I know why I was having trouble breathing. I call the manager (John) and told him and also about the problem. Heonly asked me what he wanted me to do. I will never stay at another Days Inn again. I can not afford to have my breathing problem act up again.
My Mother stays at the days inn in easley sc and most of their employees are very unhelpful and rude. The man who works 3rd shift is always very very rude and half of the time doesn't bother answering the phone or sending it to the automated line so you can get in touch with your party. I called repetively for over an hour and once I finally got through he was hateful and asked me what I was doing calling that room whenever I asked for his name and managers number he hung up the phone. His attitude is bad for business and will cause the loss of customers if he continues with his hatefulness!!!
My family and I stayed at the Days Inn in Lawton, OK.
The toilet was not secured to the floor, so it rocked whenever you sat down. There was no fan in the bathroom either, so after a shower, our entire room fogged up.
Also, the 'lock' on the door had
been secured so poorly, I could pull the latch off the door with my hands.
After our stay, the clerk asked how our stay had been. I told her about these things. She stared at me blankly, then asked, 'Other than that, how was your stay?'
My husband and his employees stayed at the Days Inn on 6910 27th St in Moline,IL. The hotel was very dirty and had no hot water. The staff was very rude.My husband and employees left the next morning. When I called to talk to a manager I was informed that he was not in and would be in after 11:00 A.M. I explained to the lady that I wanted her to send a release form to my bank because we had a pre autherization for around 800.00 and since my husband and employees only stayed the night that I would like my money released and she could charge me for the night they stayed. She was very uneducated. When I told her that I would call back to confirm with the manager to make sure evrything got taken care of, her response to me was " Oh, this aint gonna get done taday.It aint gonna get taken care of til after midnight. How I spelled everything is how she pronounced her words. She said trust me its gonna get done. I told her I still wanted to talk to a manager so I would call back. I asked for her name and she hung up. I have called for 3 days and everytime I call the manager (AJ) is never in. I have left my name and number and have not heard back. My money is still not released.
My son has extreamly bad back problems and only comes to days inn to use thier "HOT TUB".The first thing he ask was the price of room,Then he ask "IS THE HOT TUB WORKING GOOD TONIGHT" The Desk Clerk said "OH YES,ITS WORKING GREAT"so we went to our room #151 hung out an hour or so then went to the POOL and HOT TUB area.UNBELIEVLY the HOT TUB had CAUTION TAPE around it!So the desk clerk "LIED" about the hot tub.They was extreamly rude andall I know is my brother in KENTUCKY is General Manager over 2 Comfort Inn Suites and when I informed him of the misconduct at your DAYS INN he could not believe the way thier staff conducted themselfs and he said there should of been at least 1_2 FREE days for the LIE that was told by your staff whom repesents your company.I am hoping as a buisness man in the same business your company will beyond accomidate the ones whom rented room #151 in more ways than downsizing them to a room with 1 bed not 2 beds,Maybe this will be COMFORT INN's NEXT TOPIC ON HOW THE GUEST ARE TREATED AT DAY's INN's,INFACT within 2 days it will be the #1 ISSUE.So a few extra days free of charge probably would be in the best intrest of your company and your GUEST.REF.
Days Inn - 19373 Preston Road, North Dallas, TX stay was Nov. 22 thru 25. Stay was absolutely horrible. Words cannot describe this hotel. I will be writing a letter along with this email. Paid $62 for the first night and $46 for the other, only worth about $10.00 a night if that. Very disappointed in the days inn hotel. first night stay they put us in a handicap room, there was stop stopper in the sink in the bathroom nor was there one in the tub. TV outdated and some channels didn't even play. The next day they moved us to the Third floor. Needless to say that the elevator didn't work and did not work out entire trip. Got in that room, same TV problems, carpet was unbelievable in both rooms, no stopper that work in the sink in that room, from the side of the air condition unit when daylight came you could see the outside shinning through and most of all the bed was like a brink, old & hard which was suppose to had been a queen and it was a full.
Not sure what be something need to be done!!!!!
On Nov. 19-20 we reserved a room at the Days Inn in Durate Ca. We arrived very late after traveling for several hours. Checked into room. There was hairs on sink area along with the ice tub tray. Went to take a shower and the tub was filthy. Had old slip rubs brown. At this point we went to bed had to be at hospital for a family Surgrey at 6 am no time to complain. Surgrey was 20 hours long we came back to room to crash, agin no time to complain it is midnight. Also took pics of tub and ours and all others linens were siting on the sidewalk! Not on a cart. We did complain at check out. They did nothing. I contacted Corp office after 8 days they told be the offer of $30.95 refund was all we would get back for a two night stay. Because we could of requested another room. Normally that is what we would of done. Their website show newly remodeled in 2010.... Room still has pink tile in shower, what does that tell ya. No Corprate or local management will do anything else but I will not recommend Days Inns ever.
On Saturday November 17, 2012 we stopped in Oklahoma City, Ok for the night at the Days Inn off I-44 . We were issused a room but when we enter the room there was a leak on the sink and floor under the sink had a big puddle of water. I called the desk and she gave us another room which was infested with roaches. Needless to say we asked for our money back and had to proceed all the way to Lawton, Ok for a room. This particular Days Inn needs to be cleaned up, your receptionist also was not very neat in appearance.
We stayed at Days Inn in Columbia, TN on Nashville Hwy. Everytime we come here the maintenance in these rooms are never done. We have stayed here several times in the past and it won't happen again. This room (118) this time has the security knob for the security lock coming off the door. The switch in a couple of the light fixtures do not work. The toilet rocks on the floor. They did do a wall repair in the bathroom but never painted the spots. They tub drips water and the tub drain does not work. A phone jack is also hanging by the wire coming out of the wall. Plus my wife went to get extra towels and the housekeepers could not understand english and she said the laundry room was a filthy mess. And there is trash along the edge of the motel's property. The continental breakfast will make you go somewhere else for breakfast also. Never again will we come here.
I stayed at the Day's Inn on Connecticut Avenue in Washington, DC on October 31st and it was the worse experience. The Day's Inn internet site states free parking and they made me pay $20.00 for the night, and also free WiFi and the Internet access was down. I had a meeting the next morning and needed to prepare a PowerPoint and had no access. They also put me in a room that was near the elevator, so I did not sleep all night because of the noise from the elevator and from the room next door slamming their door constantly. The customer rep at the front desk never looked me in the eye and was very rude when I asked her a question, and then when I checked out the next morning, she would not wait on me because she said she was entering information into the computer. I had to wait until the other person was not busy. I never will stay there again.
We stayed at the Days Inn Gatlinburg on the River. Horrible experience. Its located on the edge of town in a bad location. To, when we tried to use the micro & tv it blew a fuse & left us in the dark. We were without electricty for a about 5 min. The next day I had to get someone out of bed at 5:00 in the morning because I tried to use the micro & tv and they went off this time. I learned real quick not to run the micro & tv together. Next we couldn't regulate the hot water in the shower. The water was was too hot and we couldn't cool it off. Then we had to leave early, my fault for not complaining to front desk, now they want refund our stay for one night. I was being nice not to say anything at the desk because guest were sitting there having breakfast. I didn't want to create a scene in front of them. I used hotels.com for reservations for the first time and this was a mistake. This is the worst hotel we've
been in and we will never stay at a Days Inn again.
I just posted a comment regarding Day's Inn at Blue Ridge, Ga. I am not anonymous, I am Caroline Adams and look forward to hearing from Days Inn Corporate offices. (Big chuckle, as in HA HA!)
What does it mean in the heading statement on this page when you state that the "comments throughout CorporateOfficeOwl.com are moderated only by other users"?? Does this mean we are only complaining to each other or does corporate read this???
My husband and I made reservations online at the Day's Inn in Blue Ridge, Ga. after finding no other vacancies at any other facility in or near there a month in advance. We had stayed at other Day's Inn motels before without any problems. Our room was unbelievable, horrible. It smelled of some chemical that brought to mind fuel exhaust which scared us. The bathroom was not clean, mold in the shower, a plastic coffee container was jammed under the leaking toilet tank, insufficient towels, one of which was almost black with stains, apparent feces on the wall near the light switch and loud noise from the exhaust fan. The coffee-maker had coffee remains in the decanter, no drinking cups for water. The fridge was barely working in the freezer area and had water standing in the bottom. No remote for the tv which we made a trip to the office for, holes in the walls (some looked like stab marks and some were where mirror or pictures had been yanked off and no attempt at repairing. The floor was dirty and we were afraid to put our luggage down on it or to walk barefoot on it. The sheets had yellow stains, but appeared to have been washed. The blanket had holes and pillows were inadequate. No microwave, no iron, no hairdryer, no smoke detector (it had been yanked from the ceiling and bare wires were hanging there. One chair had a burned hole in the seat and of course, none of the furnishings matched. The lamp shades were tilted at odd angles and had been broken long ago and dirty. This was a bad beginning to a much anticipated pleasure trip to see the Fall leaves. We knew that there were no other rooms anywhere, so in lieu of sleeping in our truck, we toughed it out. We did not even have the "luxury" of a shower before bed since we were afraid of what else may be lurking on the floor of the tub unseen. Out of curiosity, I went to the lobby, which was a mere passage-way to employees' area, to see what was offerred for breakfast which was supposed to be included in cost of room. I found boxed cereal, some store brand, 3 very overipe bananas, and small powdered donuts. I had already decided to eat elsewhere after the horrible room. As a point of interest to me and maybe me only, but every time we encounter a hotel or motel managed by people of middle Eastern decent, we find such conditions. There seems to be no apparent regard for cleanliness or service or repair. We made it to morning there and immediately canceled our reservation for the second night, figuring we would have to drive many miles for another accommodation. This horrible experience cost us more than $87.00 for one night!!! The manager was not surprised when we checked out, and we waited for a receipt to avoid being charged for the second night! I am contacting the Better Business Bureau, the Chamber of Commerce and the Visitor's Bureau and Days Inn Corporate Office which, according to the other comments I see here, will lead to nothing from Day's Inn.
Checked in at days inn renfro valley kentucky went to the room. I always check for bedbugs. I found evidence of bedbugs eggs in the cracks of the pillow top. Didnt look any further scared of what i woupd find. Went straight back down explained I wanted a refund and he said he can't give refunds. This was out anniversary. After 45 mins arguing I got a card called Nate the manager who said he didnt want my type staying there any ways. i guess he ment some who cares where they lay thir head. I most certainly do. He said it would be cancelled and my card tonight was changed 100.27 I think was exact amount I got a statement I had clerk write and recording I want my $ back oh and I may have recorded the conversation after nearly an hour of arguing to get a refund. I would never stay there.
It would be funny to read the comments about the conditions at the Day`s inn but what happens after most of us complain on a website, Thats right nothing. I would suggest " when staying at a Day`s inn or any other hotel chain you found to be unhealthy ,dirty or substadard is first complaint to the hotel corp offices at there 800 number. then take pictures, don`t stop their call the local newspaper or the local health dept usalley can find this information in the hotels phone book.usalley if its a working day these 2 will be better. Make sure you inform the the hotels main office your presently staying at the hotel your complaining about.If anyone else has a suggestion please post it
First let me say, My husband & I have stayed at Days Inn Hotels many times & have never had a complaint. This last wknd I booked a rm for myself to stay in town to shop.It was the one on Argonne in Spokane. I went into the rm and was horrified and scared. The carpet was so filthy it was black. The security lock on the door was gone because someone kicked in the door. The window latch was broken, so they used a bar. The bedspreads were terribly soiled with spots and so was the chair. Where do I sit. The remote on TV didn't work and the button on the TV was pushed into the unit & made you afraid you would get a shock if you tried to turn it on. I grabbed my stuff & left. I think this is a place for prostitutions & drugs. Does anyone hold Hotels using your Logo to a higher standered than this. I can't trust your website any longer. I will no longer book at your website. I will have to see the Hotel first. One more thing. When I went to the desk to tell them I just could not stay in a place like this, they were not surprised.
I recently stayed at the Days Inn on International in Orlando. Upon checkin I was charged a convenience fee before I could have my room key. I asked why there was a fee beyond what I had already booked and the girl looked at me with a smug look and said because you are staying on International. Who is this convenient for? After having to wander the complex to locate our room we were shocked at the terrible condition. There is a boot print on the ceiling, a piece of carpet burnt away by an iron, the shower faucet is falling off the wall, there is a hole in the wall fill with tp, they tiled to cover the walls falling apart. Finally the toilet seat is falling off, the bathroom wall will cave in if you touch it and then roaches started to take over the place.
we stayed at days inn on lee hwy in tenn. the room was full of roaches.we reported it they handed me a can of spray for bugs at 2 am. then next day the manager was not there i asked for my money back the clerk said i would have to call when he was there .so we came home and called he said he would send us a 25.00 check which was only half the bill,then i put the check in my bank and it was a nfs check. now hes costing us more money.how do they get by with this.we would of left that night but we were on a motorcycle and we are older dont like to travel at night.the big harley davision dealer across the street had a big music fest. there other bike riders had problems also.
I stayed in Days Inn in Tell City, Indiana. My coffee maker had been sprayed with Febreeze, which I did not know until I had taken a big drink of it. The lady at the desk said they were going to try to use bleach to remove it. The room was a mess, not supplied with towels and toilet paper. My boyfriend and I visit this particular hotel often because we are working on a house in Tell City. We think we are deserving of a few free nights due to the cleaner in the coffee pot! Can't get a manger to contact me back!! They admitted that the cleaning lady said she NEVER cleans coffee pots and they were the ones that told me it was Febreeze in the coffee maker! Bad way to do business. If my concerns were satisfied we'd be willing to give them another chance, but not at this rate. Nooone will contact me back!!!!!!!!
I stayed at the Days Inn West Knoxville. I almost got electrocuted by 2 loose wall plugs, the owners shut down the hot water boiler so after working all night the shower went from hot to cold and back in 30 seconds.
Main floor felt like it had water damage under the rug, bathroom fan and light flicked on and off. I was charged 49.95 + fees etc and came too $57.07. If I had wanted to stay in a "Dive" I would have. Days in owes me $17.50 to make up the difference. IF YOU ARE IN KNOXVILLE TN DO NOT, I REPEAT, DO NOT STAY THERE.
I just got back from a weekend in Cleveland, Ohio.. I stayed in Independence at the Days Inn.. It was the most disgusting hotel I had every been too... We got to our room and found the iron was missing.. NO TOWELS in room and no door hanger .. plus no mattress cover on the bed.. thats just gross... smelled The carpet and the chairs in the room were stained.. we couldnt leave are stuff in the room... it was so smelly in their.. We asked the front desk for towels and they gave us one washcloth... REALLLY!!!! I suggest they go into a room that wasnt occupied and get me a set of towels.TOOK them 5 rooms to located 1 full towel and 1 hand towel and 1 washcloth... please.... they wont give are money back or switch rooms...I paid cash... it was in their drawer!!! I will NEVER STAY AT DAYS INN AGAIN! MARRIOTT HERE I COME!! When we went down just to see what breakfast was there was no MILk for the cereal or silverware... plates... Please send a corporate person to this Days INN as undercover to hold them accountable...
Hi i travel all over usa for business with my small moving company and the location in 6510 Ringgold Road, Chattanooga, TN 37412 is the most disgusting place i ever been in my life this place should be closed down by the healt deparment,i was cover in bed bugs bites all over my body in the morning,let me repeat BED BUGS!!!!!!!!!!!!!!!!, INCREDIBLE i will file a formal complain at soon as i finish my run, please do SOMETHING, MY NAME IS HARRY MONGE
My husband and I traveled from where we live in Tennessee, up to Huntington, West Virginia for a funeral. We arrived on 9/2/12 at approx 3:20 pm at the Days Inn located at 5196 U S Route 60, Huntington, West Virginia. We were to be at the funeral home for family visitation by 4:00 pm. Our plan was get our room, drop off our luggage, do a quick change of clothes and head the short distance to the funeral home. We got our room, unloaded all our luggage and I then pulled down the covers on the bed to check for cleanliness before we started to change clothes. There were 2 stains approx 4 inches in diameter on the upper left side of the bottom sheet. I went over to the other side of the bed and one almost identical stain was there. I called the office and asked if they could send someone over to change the sheets while we were gone. Brenda who answered the call, said it would be easier for us to come back to the office and be switched to another room. (The crew was in full site of our room, still changing linens in other rooms. So it's not as if no one was around to be able to do it.) It was still pouring the rain as we loaded the luggage back into our vehicle and drove back over to the office. We were then given 2 more cards for the second room. We drove over to the second room still in the rain. We went inside and I pulled down the covers. The bedspread had about an 18 inch diameter yellow stain which appeared to be urine. It didnt appear to have even been washed after the urine mark was made. There was also a dime size spot of blood on the bedspread. We went back to the office. I went in and asked for my money back. I was told I couldnt get the money back because they put a hold on your account when you rent a room. She would not take the hold off the account. I explained to her again that I was in such a hurry and was here for a funeral and needed to be at the funeral home in less than a half hour. I told her we would probably need a room for a second night also, and if we did, with all the inconvience we had been through, could we get a discount on the room for the second night? She said she would have to ask her supervisor when she called in. I agreed to a third room. Brenda gave me what I thought was the usual 2 cards, like she had the other 2 times. She told me to go and check the room. Brenda had been showing no empathy at all. She had not once during any of these times of running back and forth with the rooms, ever apologized for the inconvience or problems. She didnt even have an apologitic tone in her voice. She was even cutting off my last words in some of my sentences. As I took what I thought were 2 cards and walked to exit, I noticed there was only one card. I turned around and asked her, thinking she had mistakenly only given me one. She said she knew she had only given me one. She told me I would have to go check the new room and if it was satisfactory, then I would need to come back and get the 2nd card. This would have been the 3rd room and 4th trip to the office. I had just told her what a rush we were in. Here she is making me come back a 4th time to get a second card. We were grieving the loss of a loved one. And she was aware of that. The linens should have been clean and presentable and we should not have been treated rudely by Brenda behind the desk. We didnt stay there. We got a room at a neighboring hotel instead.
My family and I took a spur of the moment trip to the mountains and stay at the Days Inn. What a nightmare! I will never stay at another one and I am telling everyone about our experience.We checked in at 11:03 pm: if I could have gotten a refund I would not have stayed.Thier refund policy needs to be changed; I did not get what I payed for. The 1st room we were in (both were queen size doubles)had no phone, clock,refrigerator, microwave, coffee pot or smoke detecters. The bathroom floor looked as though someone had cut thier hair in there. The a/c was not working properly and there was dog poop under the a/c. By the way they wanted to charge me $25 for a dog that I did not have!! Went to complain and ask for another room. I asked if they had a room with the micro, fridge, etc. and they looked at me like I was crazy, told me no. Went to the 2nd room...the applinces. Along with blood stained sheets, dirty toilet, stab, yes I said stab, marks in the wall, a busted door frame and lock;no towels, nasty, nasty chairs, a broken table, curtains pulled down. Roaches were in both rooms. After I drank coffee the next morning I found roach sacks in the coffee pot....sickening!!!! How can you rent such filthy and unsanitary rooms like that and then when someone complains and wants a refund you refuse. You ought to be ashamed of yourselfs for treating people like that and STEALING their money. You should be shut down!!!!
Hello Mr. Guinn
I am writing you presently from one of your many Days Inn, this one is located at 10137 North Freeway, Houston TX. I must say that this is the worst one that I have visited in all the Days Innâ??s since 1979. I came to Texas to attend a family funeral and during my 19 hour drive I decided it best to obtain some lodging so I called hotelreservation.com which presented me several options on short notice, needless to say when the representative mentioned Days Inn I said yes I have stayed there many times before and it has always been pleasant. So I began making the reservation I explained that I will be arriving approximately 5:00am Sunday morning, he had advised me that he should be able to request an early check-in seeing that I was traveling with my family during such times and confirmed that it had all been arranged , giving me my total.
Well when I arrived the clerk would not check me in unless I paid an additional $25.00 early check in as I tried to explain that this had been arranged during this unforeseen travel over the phone, he explained this was company policy. He went on to say if I wait until 7:01am it would be $15.00, I was too exhausted to dispute this so of course I paid. When I go to the room it was so musty that I had to call the front desk to have them send a spray bottle of Febreze. The Clerk did offer to change my room but the thought of moving our entire luggage and getting hit with another hidden cost was not appealing at all.
I must say the entire 2nd floor hallway had a misty odor so moving would not improve the smell. After this stay and the way I felt nickel and dime, I may have to consider looking elsewhere in the future. I am sure bringing this to your attention may prevent other customers feeling the same way.
Due to a death in the family my husband booked my trip from Ca. to Minnesota through Hot Wire, which booked my daughter and myself at the Days Inn in Maplewood Minnesota. The first room we had 2 queen beds. There was a hole in the drapes and the bath tub did not drain. Maintance poured drano in drain, to no avail. Complained to manager and he came and poured drano into drain. The second application of drano made the problem worse, and we showered in ankle deep water. We asked to be moved to another room, which only had 2 double beds. My other daughter flew in for the funeral and they rolled in a rollaway bed. One end of rollaway had no support and mattress sagging and smelled of urine. The window, which faced the parking lot, had no screen, nor did it lock. We moved to a Holiday Express the next day which was wonderful. Days Inn would not refund the 2 nights left that had been paid for through Hot Wire. I have contacted Hot Wire and they say it is up to management of Days Inn. I will NEVER stay at a Days Inn, and will tell everyone I can to avoid them and booking through Hot Wire. Do not stay at Days Inn.....
We have stayed, successfully, at Days Inn throughout the southeast, until last night. We stopped at Picayune, Ms. assuming we would get the same basic, clean service we have had in the past. Boy were we ever wrong! Our plans were to stay in the Jacuzzi room. We walked in, and turned around to leave. IT STUNK so bad with mildew or mold or something, that I almost got sick. We complained, asking for another room. We were given a key that didn't work. Went back to get it re-programmed. Entered the room and the stale cigarette stench had us running [We had requested a non smoking room]. The night manager then told us that the Holiday in charged *** , as if that would cause us to stay at his motel. We left, drove about 15 miles down the road, found a far better place to stay for $20 less! Honestly, we didn't go beyond the smell so I have no idea how clean the room actually was, just couldn't get past the stink.
My husband and I stayed at a Days Inn at Ann Arbor Michigan on Carpenter road and this location should be shut down. Unacceptable condition, unsafe stairways, dirty dirty dirty. We were in the area for a NASCAR race and everything else was booked. As a marketer myself I would be ashamed of this location having the Days Inn name if I worked for this company. I WILL NEVER STAY AT ANOTHER DAYS INN AGAIN. Someone should really visit these locations that get poor reviews and do something.
We are currently staying at the days inn located 224 east white horse pile in Galloway, nj this place is deplorable, I will not only rail about this location, but all days inn. As a minister I will encourage all the congregation, members of the American postal workers union, Facebook friends, and anyone I possibly can that this is not a well run establishment. You should have a standard that is set at the corporate level that all under your banner should strive to exceed! Rev. Bobby Smith
I stayed at the shaddiest days inn in Attleboro MA. The room door was wide open when I got there. The hallways smelled like urine and wet dog. The sheets had a blood stain on it. There were not enough towels. Some of the lamps didn't work. Frige was not cold. Tub didn't drain. The list goes on. My biggest complaint is that Lois the receptionist charged my credit card account the night before I checked in to someone that had my account information. The person sighed in with a males name. The I'd presented was a females name and both names were different from mine as well as the address phone number and my Id. This happend on Friday I checked in on Saturday. I was by told of the "mix up" until Sunday when I asked y I was charged twice for two different prices. I was told I could not be refunded my money for a couple of days until the "computer people" checked it. When I told her I was goin to the POLICE the money was refunded within 30 minutes. I will be pressing charges on days inn, Lois, and the people who used my information. Maybe now I will get an answer back or a phone call.
We recently stayed at your Days Inn at West Memphis,Arkansas. The room was very dirty and the sheets had not been changed from the people before us. As bad as this was we forgot a few items such as clothes and when we got home and realized this,when my wife called more than once she got nothing but attitude and rudeness with no help at all. Please contact your employee Luwanda and straighten her out. Thanks.
when traveling we always get coupon books,american traveling service, atsi, last week we were in K.C. Mo. and have used the coupon for the Days Inn at 7100 NE Parvin Rd. three times in the past.. $39.95 sun-thursday. We arived on Monday, only to be told by desk clerk her manager told her not to take these coupons. Room would be #69.95. This is false advertising!!!!!! You also need to read all the negetive comments on your web site. Unlike all the other people in these comments I expect to have an answer as to why you tolerate this kind on business practice. We had a lovely stay our other three visits and cannot fiqure out what is happening
at this and your other motels.
Yes I checked to the Days Inn off Highway I-95 in Savannah, GA and my experience was not great. I have three different rooms. The first room, someone had not checked out of the room (it was 2:45 pm). Then the second room the tub do not drain at all and the air condition was not working properly. By this time I called the service desk, I was told someone would be there in a few minutes. Thirty minutes passed no one showed up. I had to do back to the service desk and I was given another room. This room was much better but the vent in the bathroom is full of spider webs. This is the first time I had problems, with Days Inn I was just surprise the desk representative was not more professional than the other desk representative at the same hotel. This could be bad business for Days Inn.
We travel all over the country..This is the most disgusting Hotel we gave ever walked into..Days Inn Airport..Columbia,SC....nasty musty smell shower curtain had mold on it..No towels..no tissue paper,, Floor by jacuzzi hadn't been mopped..AFRAID TO GET ONTO TUB..We work close to the State Mkt...not spending tying here again
Me,my husband and our 3 kids stayed at a Days Inn at myrtle Beach SC and the 1st one we stayed at was VERY VERY NASTY and the staff there was very rude! the bathtub had black mold all in it and when the manager took us to see another room on the 5th floor which was the smoking floor (which we DID NOT want having 3 kids) and as soon as we stepped off the elevator the manager stated I dont know what room that smell is coming from and have no way of finding out before i even said anything! It WAS NOT cigerette smoke at all! It was POT!! The manager took me to the other room to show it to me even tho I knew for 100% fact that WE WOULD NOT BE STAYING in that hotel and that room was the WORST! It had urine and feces all over the toliet,floor and wall behind the toliet and the bathtub was even worse than the 1st one it had black mold all over it,all at the bottom of the tub all up the tile of the shower all the way up to the ceiling! Also priceline even told us that they had free breakfast,fridge and microwave in all rooms...but NOPE they didnt! So after we made the complaints around 9am the owner was at our room door with a cart for us to get our things out and leave....so he pretty much was kicking us out! I let him know real quick we was not leaving until we got another room some place else. So from 10am-6pm we worked on getting another room and priceline was no help what so ever! The guy at the front desk was the only one that was nice and the one that helped us get into another hotel on Ocean Blvd at Days Inn which wasnt much better but a tiny bit better than the one on 3650 Waccamaw Boulevard. Me and my family WILL NEVER stay at another Days INN ever again.Bad thing is was this was out 1st family vacation and our 1st ever trip to the beach.Thanks to Priceline and Days Inn they ruined most of our trip since it wasnt a long one and we had to spend more money out for another hotel which like i stated wasnt much better
my wife and i stayed in flagstaff,az. days inn 1000 west rte.66.. it was a great room , one of the cleanest rooms we have ever been in. breakfast was really good.we will stay there again next time we are in flagstaff, az.
the owner should be very proud.
pat and steve horn
7-11-12
My Husband and I rented a room at your Centre Alabama location.
We were very disappointed with the condition of the room. The beds looked like they had been slept in! The bathroom was dirty, even the lamp shades were sideways! We would have left! But we had no other options! My Husband and I were very upset with the condition. If there was a way to post pictures for you I would! Don't usually post negative comments however, feel this one was necessary!
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