Duane Reade Corporate Office

Duane Reade corporate office headquarters location, phone number, address and feedback

Please find details for the Duane Reade corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Duane Reade corporate office headquarters information we have, please feel free to submit an update.

Corporate Office Address:
Duane Reade Inc.
440 9th Avenue
New York, NY 10001
United States
Phone: 212-273-5700
Fax: 847-914-2804

Duane Reade Corporate Office Comments

Add your feedback about Duane Reade -->

25
Jan

Posted by Unreal


1/25/23 7:41PM

Duane Read by Walgreens
Store number 21350 at 383 w 31st street
New York New York 10001 on the new area of Penn station.
Lazy lazy lazy workers behind the counter. The line was so long for such a long period of time cuz people at the register couldn't decide on what they wanted or how to get it so rather than the two workers split the difference and tell the customers to step aside or one take the ones undecided taking forever and the other register person take the quick check outs so they can take the line down they didn't we are all just waiting there. They just stood there and finally when I went up the same one person was still trying to get what she wanted. She was playing on her phone while the guy behind the counter was just waiting for her. The woman who helped me was so incredibly slow. I said come on already you guys are so slow look at the line people are trying to make their trains here. Then she looked at me slowly took the receipt and deliberately went even slower. I had one drink item and she moved like slow motion. I have seen tutors move faster. Earlier, A man came in and looked at the line and said look at your line you guys need to get that down I can't even come in here. The woman who was taking up the line for the entire time mumbled something nasty as if she wasn't the problem. And that's the problem with not just New Yorkers they think the world revolves around them and the world should wait. It isn't right that a line of people have to wait cuz those two workers can't say you know what your gonna need to step aside for a minute while I take this line down, no instead they both stood there forever. No body cares, especially the workers. They need at least one person in there who knows how to move.

28
Oct

Posted by Ladiibug


10/28/22 7:46PM

Horrible store leadership. Theft every single day. Favoritism . Non appreciation for leadership. Esm told me I was bugging before unprofessional. No hours for employees. District Manager Anna not interested in the store. Store Manager accusing managers of theft but allowing other team members to not do bag checks. Adjusting peoples hours that they got paid. Horrible store. Former Manger. Celling leaking broken bottom beer cases. Broken stuff around the store. Call outs like crazy. Racist will put the Hispanic people on the register. And accuse black people of stealing. Short registers, Heavy workload. They think it's ok to put up 20 Dollie's with 3 people on a shift. Disappearing staff on shifts. Shoplifters are threatening and hitting employees. Coolers to the right of the store are hitting 70. Degrees. Buttons not working for guests to receive items out the case!
Store manager Ivalyn and Lester are having a sexual relationship and harassing employees. Asking them if there pregnant and accusing them of stealing.

22
Dec

Posted by Lily


12/22/21 5:27PM

I was at the DR located on 37th Ave Jackson Heights today. I bought a weight loss pill named "Zantrex" a few days ago but I didn't research well before buying it so I decided to return it today around 6:40ish. Then the employee named Shereen asked me for a state ID which I don't have. I showed her my passport saying that this is the only ID I have. Then she started asking me in a harsh voice " what's your status in this country?" Like is she a COP or some federal worker who needs to know my status. I told her why do you need to know that then she showed me the computer screen which is asking either a US or Canada ID. Then she was asking again "what's your status?" She could've just simply told me that she can't return it without a US ID. She has no right to ask me my status. She was being kind of racist.

29
Jun

Posted by Anonymous


6/29/21 1:50PM

I would like to bring your attention to my experience at Duane Reade on 50 th St and BroadwayNY, NY . I have been shopping at this store for several years and the quality of the staff has deteriorated to an un believeably low level. I see staff members on their cell phones and actually sleeping behind the counter as customers are trying to get their attention for assistance. I have noticed one employee whose name is Todd who is consistently busy and being helpful to customers. I have witnessed him coming to work and immediately straightening aisle as his fellow coworker sit by doing absolutely NOTHING. I watched for about 10 min (as I frequent this store )and am amazed at Todd's work ethnic In comparison to his coworker. How is it that one person is working and others are on their phones as customers are waiting for asistance? How do you run a business this way? The shelves are often messy and in some cases empty. I have watched this store go downhill as it seems it is poorly managed of late and things are only getting worse. I will be moving my prescription service elsewhere as of today. I have also noticed the amount of people stealing and no one ever says anything to them even when a police officer is there. This is an unsafe place to shop.

11
Jun

Posted by tina


6/11/21 8:15AM

Pls act on this asap and/or forward as appropriate

I am writing to you to draw your attention to a very deplorable practice your stores started practicing since last week, in particular your stores close to my place, a) E87 st Lexington av and b) E 86 and 1st av. both in New York. I buy a lot of items in those two stores, including soft bottled or canned drinks. I am an environmental consciouses person and therefore deposit a bag of empty bottles and cans here and there...
Sometimes it is very challenging as the machines that process recycling material in your stores are occupied by some individuals (not so much by homeless), depositing hundreds of containers and stores are tolerating. I asked the managers in both stores to introduce some sense making practices but they totally ignored my appeal.

In addition to it, they allow some greedy scavengers, such as is an Asian oldish woman, come directly to your stores with leaking bags put together with ropes into a huge caravans hardly passing through the entry door...also seeing roaches coming from those bags...and keeping the machine for themselves for hours...needless to say they never bought even a single bottle of drink in your stores...
Again, when I asked to do something about the hygienic conditions in your store, i.e. ugly blackish soft drinks spills on the entry doors and floors, I was totally ignored.

Yours stores should adopt the following:
a) limit the number of deposits, max for $6 -$8 per day;
those are already unchallenged policies by CVs and other smaller stores;
b) no carriages or colossal bags should be allowed to enter the stores, this can be done easily as you have now guards in your stores;
c) any violations of the stores, adopted to protect health and security of most (payable) customers, should follow with a permanent eviction from yours store. My favorite store Fair way in NY adopted such a policy, if somebody steals there even a candy is evicted for life from that store, and this really works.
d) new rules should be placed on the processing machines, with reference to pertinent legal recycling provisions, with necessary penalty violations, in English and Spanish, and in particular in Chinese (Mandarin and Cantonese). Do not envy that Chinese lady who recycles mostly in your stores $80-$120 per day!! ...she deserves it no matter how she gets a hold on the recycling material, however I do not want to be physically and hygienically threatened by her unchallenged behavior in your store, otherwise I will go to other places to shop.

You should realize that you are losing a lot of customers, why should they purchase something in your dirty soft drink glued stores, facing unhindered aggressive and arrogant recycling scavengers when they just want to deposit even 2 empty cans/bottles...

And you know what...the management of your stores instead of addressing the problem rationally on a legal basis, just placed an announcement on those machines..."remove a container", there is no container in those machines, I checked it myself several times, so a message is..."buy all soft drinks here but do not bother us with deposits refunds"
For such an attitude your stores can be penalized heavily, as some store were in California...so tell those "smartas" who invented this "genius" approach, it can be quite costly for your stores should a legal action is taken against them...the photos of those intelligence insulting announcements on the processing machines in your stores have been already taken!!

So, please do something, yes to recycle, yes in your stores as per NY bottle laws, but in a hygienic and in an amount reasonable containers...

Tina Titani ([email protected])

08
Apr

Posted by Me


4/8/21 9:01AM

I called the DR at 94th street and Broadway in Manhattan about 2 pending prescriptions after not receiving them ( I have them delivered) --- the automated message said one was ready and the second was on order . In the past each had been delivered as it arrived.

I then was directed to talk to a pharmacist . After waiting 22 minutes and still being #2 , I hung up. I called back two more times ,was on hold for 18 minutes and when it was my turn ; I WAS DISCONNECTED ...... called back an hour later and after waiting 20 minutes, was again DISCONNECTED.

The next day I went to the store to pick up the first Rx ( which I was supposed to have started taking the day before) . The line for pickup
had 8 people waiting ---- only 1 person was handling prescriptions , the other two were processing people who were waiting for the Covid test ---- most of the people waiting for pick up were as frustrated as I.

When Walgreens closed in the neighborhood, my Rxs were sent to this DR --- maybe I should try the CVS from now in.

09
Dec

Posted by Jessie


12/9/20 4:14AM

Customers should not be harassed by cashiers for their email addresses, as I have been. Two DR employees--one at the register, the other moping around, pestered me to submit my email address after I refused to do so. NO ONE gets my email, I told them. They then tried to intimidate me by refusing future discounts or "rewards" crap. I often shop at certain online websites for bargains and discounts and don't need DR's "rewards" system especially since there's little of value in the store, often smell like mildew, and I seldom shop in DR. If the pestering harassing continues each time I step into a DR's I shall report to FTC, BBB, and Consumer Affairs.

21
Sep

Posted by Anonymous


9/21/20 1:30PM

D-R should have the flu vaccine on 9/21-20, but 3 stores within walking distance did not for a variety of pathetic unacceptable reasons. Shut your doors and drop. You're of no use.

19
Sep

Posted by Anonymous


9/19/20 8:16PM

As a longtime DR/Walgreens customer who literally spends hundreds there a week and who fills all the prescriptions there, I was literally followed by someone I later learned was a plainclothes security guard. He was so aggressive that I feared for my safety. When I reported this to an employee, she said he is a security guard and he is following me because I put items in my bag. I put my $50.00 purchase at the register after I paid for it. I had the cashier confirm I paid for the items. The employee's accusation made customers look at me. For this character defamation, I spoke to my friend, an attorney

18
Sep

Posted by Anonymous


9/18/20 5:29PM

I am a regular Duane Reade/ Walgreens customer. I will give you my photos ne number so that you can see just how much I spend at various locations, including the 8th Ave. Port my number Authority location, where I fill my prescriptions. In September 18, at about 5 :00 pm., I was followed so aggressively at the Port Authority location that I think I would be robbed and assaulted. U then reported this to a DR employee, but she said that man I as a plainclothes security guard who was following me because I put items in my bag. Everyone in the store looked at me because I was a thief. I then told her to follow me back to the clerk, a d he confirmed that I paid for the items that ain't put in my bag at the register. My cousin is an attorney. U am pursuing this in the courts

25
Dec

Posted by Sasi


12/25/18 5:35AM

I Went to Duane Reade store on 465 2nd Ave, New York, NY 10016, to buy some shampoos and tooth pastes. I found the store manager who was a lady and would not give me her name, very rude and dis-respectful. She behaved so improperly that I had to leave the store. I expect the corporate offices of "Duane Reade" to review, audit and monitor the behavior of their store managers and personnel carefully and clarify to them that if they do not respect and keep their customers happy, they could loose their business and ultimately their own jobs. Please monitor the personnel behavior through cameras and hire more customer friendly, patient and level headed store managers. Thank you

27
Apr

Posted by Kim Sykes


4/27/18 2:57PM

I would like to know why when you use the Western Union kiosk at your store #14345 that you are asked how much money you are receiving when you are standing at the Western Union. I think that is very rude and it puts you at risk when other customers are standing around you listening to how much money you are picking up. I have been there a few times and been put through this. One day I came to pick up $40 from Western Union and there were 6 registers open and the store was packed with people and they told me that they did not have enough money in the drawer to complete my transaction. At the time I had a cast on my foot and asked to speak to a manager who told me the same thing. This issue definitely needs to be addressed.

04
Mar

Posted by Loyal Customer


3/4/17 12:32PM

On 2-24-17 I attempted to return 12 empty bottles for a refund. I was talking with one employee Elija M, when another employee who was tending to another customer interrupted our conversation. That I found out later on was named Lisa Davis, in a very rude, and disrespectful manner she told me that they weren't accepting returns. I said that I'm charged 5 cents for each bottle that I purchase, at their location,and I'm returning the bottles to collect my refund. She told me to lower my voice, to which I told her that I was speaking in my normal voice. She told me it was loud to her, I said if that sounds loud to you than you have a problem. Anyway she was so nasty that I called her stupid, she treated me as if I were a beggar I was upset. I've spent hundreds if not thousands of dollars at Duane Reade Stores. This individual has no customer service skills, she shouldn't be employed as such. I had to go to Rite Aide to complete my transaction.

28
Oct

Posted by Anonymous


10/28/16 9:20AM

purchased 2 gift cards for each $50 only to be told it was invalid did not have money on it it was purchased both at the 86 st bayridge location i do believe it was an inside job im stupid to have purchased a gift card which has an exposed back cover i have been going back and forth for two years trying to resolve this issue

29
Jan

Posted by VISITORTOCHICAGOILLINOISJANUARY2


1/29/16 10:09AM

At 3:15 AM CST this morning in front of the Walgreens store located next door to the MillerCoors building across from the Willis Tower and Bank of America building in downtown Chicago, Illinois, USA, I had the displeasure of running into a potentially homicidal Hispanic SECURITY guard pretending to work inside of the 250 S. Wacker Drive building which is where the Walgreens is located; location of the early morning incident on the street. I am homeless and simply attempted to rest my feet for a few moments and had sat in front of that Walgreens building. A few minutes after sitting, a seemingly Hispanic in appearance male, completely shaved bald head, about 5'7" in height slightly portly in appearance, sucking on his teeth really loud (teeth/saliva squeaking sound) attempting to intimidate me to walk away, wearing a white collared uniform shirt & long dark navy blue SECURITY jacket (SECURITY was written on back of coat he wore), he threatened me in a subtle way as to make me think that he was about to attempt to start a fist fight with me if I did not leave right then and there. He said nothing to me, other than motioning to me with the loud sounds he made sucking on his teeth resulting in a loud squeaking sound as though he's warning me that he's a cannibal. I got upset at the manner in which he chose to exercise his supposed job duties as a supposed SECURITY guard, and called him out for looking like a gay homosexual Mr. Clean trying to intimidate a homeless woman whom rested her own feet for a few minutes. I was not attempting to loiter nor cause a disturbance; simply taking a rest for a few minutes because I walked around the downtown area in the bitter cold temperatures all night as a transient visiting Chicago. I called him a defamatory word for queers, called him out for looking like a gay prostitute, and told him to go back to his own country: Brooklyn, NYC. That person is a COP that wore a stolen SECURITY jacket that I recognized another person had worn that works at the tower building at LGA airport in Flushing, Queens, NYC, New York. Very bizarre that on the same time frame as I visit Chicago, I happen to run into another New Yorker that is ALSO visiting Chicago that attempted to start a fist fight with me/intimidate me? All he had to do is tell me that I could not sit there and that I needed to sit somewhere else. That uniformed SECURITY guard, bald headed, seemingly male person did not need to practice his SCARE TACTICS in order to get me to get up and move my seat. I found that extremely bothersome in addition to his attempt to make me think that he was going to beat me up if I didn't walk away. I am a victim of numerous, very violent HAZING incidents because I was at the wrong place at the wrong time or had made the mistake of being friends with the wrong sorts of characters, which resulted in my permanent injuries, including my inability to maintain appropriate housing, which is the reason I walked about downtown all night/early morning in the bitter cold temperatures. Simply bringing that to the attention of Walgreens Corporate that they have a lunatic working as a SECURITY guard at the 250 S. Wacker Drive building, which is where that Walgreens is located. I am not from this area. I'm simply visiting. However, the impression I get is that most of those lunatics in downtown Chicago are BULLYS and/or Thugs from NYC purposely damaging the streets/buildings structural in order to cause a decrease in the demand for rental amounts for small apartments designated for Caucasians that are from poor States. I noticed it last night while walking all over downtown Chicago, especially the decent areas near Chicago Union Station going towards Wacker and beyond. They're purposely damaging the downtown streets/buildings structurally in order to drive down the monthly rental amounts. January 29, 2016 Friday. **I WAS HIT WITH A BASEBALL BAT BEFORE, there.**

16
Oct

Posted by diane wintering


10/16/15 8:10AM

Why have you changed the pharmacy hours at your store 95 Wall Street?
This is an excellent pharmacy staffed with pleasant people who know who I am
and I know them. Weekends are the best time for me to use the pharmacy......weekdays
are for emergency.
Why are you now so short staffed at 95 Wall Street? The manager is all over the
store, filling shelves, answering questions, being cashier at the pharmacy? The
store seems to have gotten rid of many employees.
This is a nice small well run store that your management is rapidly downsizing and
causing inconvenience to both customers and staff who are working "double time."
Second why today are you asking for my complete telephone number even when I am
paying cash for non pharmaceuticial items? My phone number is none of your business.
At the pharmacy I can understand the ID of a customer phone number, But my
complete telephone number at the general cash point.
Duane Reade you are punishing your customers rather than help. CVS or Downtown
Pharmacy here I come.
You state "confidential"..........you must be kidding.
My business is NOT your business.

13
Apr

Posted by rsunsweet


4/13/15 7:05PM

Hello,
I've just arrived home from the most rude, disrespectful and annoying experience ever at the Duane Reade Pharmacy on First Avenue and 14th Street in Manhattan. I was attempting to pick up two prescriptions and to pay with a one hundred dollar bill. The cashier states there is not enough change at the register and calls the manager, Chinniel, who walks over and whispers to the cashier something that neither myself nor my daughter, could hear. The cashier then states that actually the entire store does not have "change." I found that to be incredible and totally unbelievable. As we left without my prescriptions, my daughter saw manager "Chinniel" having an animated discussion with said cashier. I do not know what manager "Chinniel' s problem was, but if she doesn't like her job, she should just quit, and stop all of the unnecessary eyeball rolling and surly behavior. If Duane Reade hires people like her, I will definitely take my business elsewhere. CVS is right next door, which is where I was able to get change for my $100 bill in order to retrieve my DR prescriptions with success. The unprofessionalism and need to exit your store were very unnecessary and rather inconvenient to say the least. This must not happen again to me or any other customer for that matter.

06
Apr

Posted by Anonymous


4/6/15 4:12AM

Can you explain to me why the store located on East 58th street in New York, is late opening most days. Yet once again, I'm standing outside at 7:15am waiting to get inside?

24
Mar

Posted by Walter


3/24/15 12:17PM

Why did Duane Reade discontinue the Delish Pear White Tea? I love it and now cannot find it anywhere. Meanwhile the other flavors are still on the shelf and they are way too sweet. If I could I would buy all the remaining bottles from the company. Please help!!

20
Feb

Posted by John_thomas


2/20/15 1:58AM

Hi there! Here to tell you about my experience at 1 path plaza at journal square. This store is always packed yet they are ALWAYS short staffed. Doesn't matter if you go upstairs or downstairs you will have to wait 15 minutes in line to buy one item.I come in to the store and they would never have enough handle shopping bags. I asked the who seemed like supervisor for one bag to put in a 4pk redbull case, her response was the medium bag should be able to hold it fine and that I don't need one. There was several occasions where I was declined a bag. I feel as a big company something as little as a shopping bag wouldn't hurt the store. Especially if I am buying something from your location. I just thought it was rude and not polite.

09
Jan

Posted by Anonymous


1/9/15 12:04PM

To whom it may concern, Pharmacist, Ann Nyguen is no longer stationed at 44th street fifth avenue. I have been coming to this location for the past five and half years and have found her to be an absolute doll. She is extremely poised, professional and personable. She displays a passion for her job and is so helpful to all of the customers. She has an amazing memory and can easily recognize the customers. She is so well liked by so many customers. I was quite shocked as I walked over to refill my prescriptions and was told that she no longer at 44th street and that she was a floater. I was very upset to find that she was replaced. I personally prefer to deal with Ann as she is so helpful. She seems to work very well with the Latchmiwatie Baljit and the regular cashier who name escapes at the moment.... I am not so sure what the criteria and the management decision for the replacement for Ann, but she is a huge loss at the 44th fifth avenue store. The energy there is not the same. She is truly one of your best Pharmacist as well as Frank at the 57th street 6th avenue store. I would be great if you could reconsider your descision and put her back at 44th street. I had a conversation with the manager at the 44th street letting him know how deeply Ann will be missed. Thanks so much.

04
Sep

Posted by Anonymous


9/4/14 5:51PM

Today I visited the Duane Reade in Fresh Meadows, N.Y. I visited to purchase a lunch bag and was advised to review the 90% end of season items to find a lunch bag. Surprised that I was able to find a nice bag for my son and such a nice selection, I picked four bags. Unfortunately, I was checked out by Sumith, a cashier who believes he is Duane Reade. He refused to give me the items for 90% off. He told me a couple of the bags were already marked down, so I would get the bags for 50% off the sale price of $8.99. After disputing this with him, he conceded and gave me the bags for $1.79. He further made miscalculations in favor of Duane Reade for the other 2 bags. I really felt he was insulting my intelligence and deliberately attempting cheat me. There are many stores to patronize and fortunately for me, money is green...it's accepted everywhere. I will tell my friends and family to stay clear of that particular store!!!!!Sumith also refused to provide me with the phone number for Duane Reade's corporate office...but he became quite pleasant once I requested the phone number.

03
Aug

Posted by Anonymous


8/3/14 3:42PM

I entered the location on 57-11 myrtle ave, ridgewood NY 11385 and faced an assistant manager by the name of Eileen (who did not want to give me a last name) thT was very unprofessional. As a previous employee knowing policy and procedure on customer service felt discriminated and very offended in how she dealt with the situation. I will be filing a complaint against her for her unprofessionalism in detail of the exact situation that occurred on august the third at 6:21 pm. I thank you for this comment box so that this would not happen to any human being. I will never enter that location again. I am t this moment a very unhappy customer. Thank you.

05
Feb

Posted by Daylilly


2/5/14 3:16PM

You have so many stores in the city but none on West End Ave between 70th and 60th. In fact there are NO drug stores in this area With thousands of high end apartments why no store.

28
Dec

Posted by Anonymous


12/28/13 7:45PM

there are not enough employees in any of the east harlem locations. i had recently went to the stores on 116th street and on 106th street both on third avenue and there was no one to help me. i think more hiring should be done for the new year.

06
Oct

Posted by Complain against an Employee/Man


10/6/13 11:57PM

Dear Concern;
Good day! This is Amanda. I am a usual shopper at Duanereade in Port authority terminal, Manhattan. I was so heart with an employee's attitude. On 3rd of October Thursday 2013 at around 2:20 pm I have purchased so many items from a lady cashier. I was in uncertainty with my payment. I thought it may be charge twice due to void transaction. The lady cashier called manager for a sound solution for my favor but a lady name TANIA came and without listening my opinion she argued with me and have an unexpected attitude. Management should verify the camera and take a proper training for this type of employees for giving proper customer service. Her attitude should be changed and as a manager she need to know some additional management strategies for customer service. I will have a best command through social media if management take proper decision against this attitude.
Thanking you
Amanda

30
Jul

Posted by Anonymous


7/30/13 9:11AM

On Thursday, July 24, 2013, I brought in a prescription late afternoon for Nucynta (50 mg) which I need for pain
(severe arthritis). Neither Vicodin nor Celebrex works for me. I am 70. I am not a "prescription junkie." I am just looking for pain relief as prescribed by my physician. As of 12 Noon, today, July 30, 2013, I still do not have my prescription because the Duane Reade at 75th Street and Columbus Ave does not have it in yet. On 7/24, the only DR that had this was on 110th Street. After just coming to 75th Street from having epidural injections at my physician, I could not go to 110th Street. None of the Duane Reades in the 70s on Broadway had it. I was told the LAW FORBIDS A DR EMPLOYEE/RUNNER/MESSENGER from bringing Nucynta from 110th St. to 75th St. I do not understand why I have to suffer in excruciating pain, when, perhaps, I could have had relief for a week already. It seems the "prescription junkies" have no problem getting meds, while I do. Also, what takes DR in Manhattan, so far 7 days to try to obtain a legal drug?

20
Jun

Posted by Anonymous


6/20/13 3:28PM

Store # 413-1235 lexington Ave. Day 2- yesterday I contacted the executive office questioning the moronic necessity for two trips for medications for cataract surgery. I was told that the drugs were not in stock so that the voice messages
were required each time a drug was delivered. Hello! When all the drugs are delivered call the client so that two trips are not required One message for all the drugs would have sufficed. Today, the final insult.I was ignored waiting on line and an individual standing next to me was taken in front of me. The gentleman apologized the clerk didn't. CVS here I come

Headquarters Map


Check out this cool map plotting the corporate office headquarters for major companies.

Company News

Find recent Duane Reade company news! Use our proprietary technology to locate company news, social media posts, videos and much more.

Contact Information

Duane Reade customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Got an Idea?

Have an idea for Duane Reade? Submit, rate and comment on Duane Reade ideas by visiting IdeaIncite.com.

Scoreboard Ratings

See detailed Duane Reade customer service rankings, employee comments and much more from our sister site.

Get Help Online

Get immediate support for your Duane Reade support questions from HelpOwl.com.