Einstein Bros Corporate Office

Einstein Bros corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Einstein Bros. Bagels
Einstein Noah Restaurant Group, Inc.
555 Zang Street
Suite 300
Lakewood, CO 80228
United States
Phone: 303-568-8000

Einstein Bros Corporate Office Comments

Posted by Anonymous


Does anyone respond to ALL these NEGATIVE comments?

Posted by Mrs. Marie Lemos


Turns out, the employee involved in this issue is actually the "General Manager".
It is unbelievable that NO ONE at Corporate is actually responding to the issue below which happened June 21, 2023. I understand and I am fully aware that a particular Franchise Store is not under you jurisdiction, however, any Franchise Store which serves the public still represents the name "Einstein Bros Bagels" Is the young lady going to continue with her attitude? How has it been corrected? That employee seemed to think that the Store Manager was not following procedures when he at one time chose to assist me. Is she following procedures with her attitude?

I am a 75 year old Greek lady that is VERY disappointed! Please have the curtesy to at least respond. PLEASE SEE ORIGINAL COMPLAINT BELOW.
---------------------------------------------------------------------------------------------

On Wed., June 21, 2023, I walked in to have a Breakfast sandwich and coffee at Store #4234 at 7301 N. Freeway in Ft. Worth. The Manager, Brandon was not there. He is a very polite and helpful person with all customers. I am 75 and usually not able to work with cell phone offers I receive. The young lady, I believe she spelled her name Mario, Tall Hispanic person was not able to complete my request of a small cup of coffee offered free with online order. She asked another young Hispanic female (Anna/Asst. Mgr?) to assist. That person was VERY rude. When I mentioned that Brandon usually will assist with that issue I was having. I had ordered a Breakfast Sandwich and some Bagels to go AND I was having problems adding a SMALL Coffee. She started talking loud as to let her staff and ALL Customers know she was going to win that argument. She replied that Brandon (The Manager) should not have done that for me, that he was not following procedures. How rude is that! Being disrespectful, unprofessional, and letting everyone know that the Manager should NOT have gone out of his way. All this Big scene for a SMALL cup of Coffee to add to my Order. And all because she was NOT willing to assist a customer. My entire morning Breakfast was ruined. She canceled the entire order at my request, but after I walked out, I notice that the "FREE BAGEL & SMEAR" on my App had been taken off. I've always enjoyed this particular location, however, she made the Entire Incident a LOUD VERBAL Horrible Ordeal! OVER A SMALL FREE CUP OF COFFEE on my App that she would NOT help me with! This should NOT have happened. Expecting a Respond!

Posted by Niti


Hello Einstein Bagel Customer Service Team,



I am writing to express my disappointment regarding a recent dining experience at your establishment.



Location: 5530 Windward Pkwy #400, Alpharetta, GA 30004



Server name: Alvita



Date and time: 6/11/2023 at 11:40 AM EST



Unfortunately, the behavior of our server was incredibly rude and unprofessional. Such conduct is not reflective of the exceptional customer service I expected and have received in the past from Einstein Bagel. I kindly request that you address this matter and ensure that future patrons are treated with the respect they deserve.

Posted by Lawanda


I went to your establishment in gurnee earlier today for the first time. I have never felt so disrespected like I was today. The manager didn't acknowledge me not once but noticed everybody else. I'm a nurse that helps people everyday. I never treat people like they're less than me and I'm above. We have to do better, life is too short. The racism really has to stop no matter what nationality the person is. I didn't get an apology for the long 30 minute wait. I only got was here's the food and bye. I must say, I will never come back to this establishment again ever. Worst customer ever!!!!

Posted by Cg


I work for your establishment in Austin tx and the manager at my location is horrible and rude and very demeaning to the employees! This person should not be in charge and there are plenty of things going on at the store that shouldn't be! There is no number to call to complain you need to fix that asap.

Posted by Jane


Why is it always something wrong with payroll and you all not paying your employees on time with out delay ? We are over work and under paid enough is enough .

Posted by Jobo


My husband and I used to go frequently to Einstein Bagels in Springfield, PA. You closed the store. We traveled often to Paoli, PA to enjoy your bagels. My husband moved on to his Heavenly home. I didn't want to travel alo e to Paoli, at least a half hour drive alone, so my best friend went with me. We were there frequently till Covid hit. Today we went back and were sadly disappointed. We went all that way to find no inside dining. So we sat in my car and ate our bagels and drank our drinks. We will not be coming that far anymore to have to eat outside. I get it during Covid. You had to survive, but I am sorry, it us now a big letdown. Your bagels are tops, but not worth the effort. We are sorry to see you fade into the past. Truly, nothing good ever lasts forever.

Posted by Johnwassberg


My password and email not working. I tried resetting. No work.

Posted by Lost customer


I just went to one of your locations in Albuquerque NM, on Osuna and Jefferson. I ordered a burrito with a bagel and orange juice. The person who took my order was angry because he had to make a burrito. I believe his name is chuck, according to my receipt. He told a coworker he was mad because he had to make a burrito. They were a bagel place not a burrito place. He continued to complain throughout the whole time I was there. He was cussing slamming the microwave door and throwing things. He grabbed the food and was throwing it on the counter. His coworkers told him to take a break and he did not. He was very angry when he handed me my food. Every thing in the bag is thrown together. I will not be eating it and I would like a refund. Not only did he ruin my breakfast but he ruined my mood, I was not happy when I left. I will not go to this location again unless he is not there. This is the closest location to my work, that I frequently visit. You will be losing me as a customer if this is not remedied in some way. I love Einstein Bagels it is one of my favorite places to eat when I get a chance.

Posted by madmom


Manager in Ellisville, MO and staff need to be fired! Was in there today! Ridiculous no tables and you can drink but NOT eat! Was kicked out for not wanting to eat outside in 40 degrees! Wake up! Pandemic and covid are done - get with it! CEO and Directors need to wake up! This will put you out of business! Not spending another dime there! Deleting app and rewards!

Posted by Anonymous


I live in Salt Lake City and it makes zero sense why not one worker or customer wears a mask or is concerned at all about covid anymore but they still don't have a table we can sit at to feed my family. It's ridicules that I take my large family to your establishment spend 60$ for breakfast and we have to eat on our laps in the car parked out front. It's time to open up your seating. You will go out of business if you don't open up like every other restaurant has. You are literally the only eating establishment not offering indoor seating in the entire city. Wake up!! We like your restaurant and want you to succeed!!

Posted by millie


Manager .... Wanted to discuss an issue today at my nearest einstein bagels. pls call or email me

Posted by Steve


I work at Einstein's and we have a non speaking baker who counts the tips she's not given me tips three times since I started working here three weeks ago and she takes more than anyone else and yet I'm the cashier who makes the tips not only that but my gm only cleaners the store before corporate visits this place is disgusting. Found a stinking eggshell on a shelf and a hardened piece of ham that didn't even look like ham anymore after sweeping once

Posted by PissedCustomer


I've been having a HORRIBLE time trying to get a refund solved... but they are IMPOSSIBLE to get in touch with at their corporate office. Just a joke. They don't have a phone number posted... no e-mail... just a form. And when I do receive a response via e-mail... I can't respond back because it says the e-mail doesn't allow incoming messages. WTF?

This company is the biggest joke. Customer service is horrible. I've literally gone back and forth 8 times and they STILL can't get my refund correct. Never going to Einstein (HA! What a joke of a name... no geniuses there) Bagels again.

Posted by Skye


We have been going to Einsteins for years and normally it has always been a good experience at the Tucson, AZ Ina & Shannon location.
Unfortunately, it has been unacceptable our last 3 visits and the food preparation has been terrible.
On every order, the staff forgot to pack items.
This last order, this morning, the cream cheese and bags were left out and the prepared food was burned to a crisp with ingredients missing and sliding off the bagels. They were inedible.
Our iced coffees were terribly bitter like never before and our tubs of cream cheese were not packed at all.
I called to ask for the manager, and Monica said she is the manager. She was very abrupt and rude stating that they are understaffed and too busy.
I explained that we are weekly customers and the past 3 orders have been unacceptable where I have had to drive back to the location for missing sandwiches, cream cheese tubs and storage bags.
This last order was the absolute worst ever! I am really disappointed in the rude management, repeat mistakes that cost us time, gas and aggravation, and the decline in the service and food quality.
We will only walk in now for bagels that I can pick myself at the counter, insure I have everything together and leave. We will not order anything cooked and definitely not the bitter, disgusting iced coffee.
Einsteins needs to step up their game and quit asking people to dtive back for missing sandwiches and tubs of cream cheese.
These mistakes are happening every trip through the drive through or b6 walk in app pick up.
To add more insult, the attitude of the manager was appalling. I told her that I would contact the corporate office for a resolution to ongoing problems.
Truly awful that this location is being mismanaged. It used to be the best location on the NW side that actually cared about its customer service and quality.
Very disappointed. :(

Posted by John H.


I GET NO REPLY TO COMPLAINTS SENT TO "https://www.einsteinbros.com/contact/". MY LATEST COMMENT IS:
"For the "50% off any sandwich every day after 11AM" email, when I click "CLICK HERE TO ACTIVATE", why do I get the message?:

"This reward is no longer available.
The expiration date of this offer has passed, clicking our offers when you receive them will ensure that you can add them to your account."

This reward is stated to be valid "EVERY DAY AFTER 11AM THRU 4/30 WHEN ORDERING IN-STORE"

ON 2/26/21, I STATED IN AN EMAIL TO "[email protected]" AND ON YOUR "CONTACT US" PAGE:
To Whom It Concerns:

As I stated in my 2/25/21 message on your website (https://www.einsteinbros.com/contact/):

"This is the second time I've written about the same issue. I tried to redeem reward and I get the message a reward is added to my account, but when I tried to order, I get the message "Oops something went wrong." Today I "redeemed" 100 points, but got nothing for it. Previously I redeemed another 120 points and got nothing for those points. I guess I need to call or contact the Better Business Bureau and the Fairfax County Consumer Affairs Office.
Frustratedly,
John Fringer"

Attached are the previous (8/6/20) Screenshots showing that 120 points were lost AND the Screenshots from the 2/25/21 loss of 100 points (though nothing was received/redeemed). Einstein Bagels owes me 220 points, but if I cannot use the points, then what is the use of having them restored? I also should be compensated for the time and effort I've wasted with these complaints. I would think that at least a $12 credit is fair. If I receive no reply by COB on 2/26/21, I will proceed with my complaints.
Sincerely,
John Fringer

NOTE: I LIKE EINSTEIN BAGELS, BUT FEEL CHEATED BY YOUR APP AND REWARDS PROGRAM.

PLEASE REPLY A.S.A.P.
John H. Fringer
11909 Moss Point Lane
Reston, VA 20194-1728
phone: 571-246-6443 (cell)
fax: 801-841-7818
e-mail: [email protected]

Posted by Dee


Your shop on Forest Bluff in Colorado Springs never answers the phone so I can place a large order. I have 2 $100 gift certificates I can't use do to lack of customer service. I'll need a refund of this money

Posted by KATIE


Yes hello I visited Einstein Bagels this morning Saturday January 2nd. We visited the drive-thru at location 1356 in Colorado. Receipt number DT50113. We paid for two Farmhouse bagels with two eggs each. I requested the meat on the side of my bagel because I am a vegetarian. I was pretty disappointed to get my bagel home and see a bagel with literally only shmear and cheese. There was no egg on my bagel. So I paid for double egg that I did not receive. I do have a photo for this and can provide that if needed. I then called the location and asked to speak with the manager and was told the person on the phone was the supervisor. I described my concern and then was told that I had to drive all the way back down there to resolve my issue. I offered to send a photo and I was told again that I had to drive down there to resolve my issue. This is appalling to me! I will not drive 20 minutes back for a mistake that was made by your employees. Would they then reimburse me for the gas and mileage that I have to waste on their mistake? Furthermore the employee gave me lots of excuses about a new system and why the employees couldn't read the receipt on the new system. I am an operations manager for a very successful restaurant in Denver and I would never tell a customer that they have to come back down to the restaurant for a mistake that we made. I want my money back for this and I will not be visiting this location again. I also think that this supervisor should be retrained as well as your staff on how to read a KDS screen and receipt tickets. I don't know too many people who would be satisfied receiving a bagel with cream cheese and cheese only. I do want a call back and I do want a refund. I have no problem paying for the bagel but I want a refund for the egg. I understand that Covid has caused hardships and I have lived those myself, but that is unacceptable customer service for a mistake that was not my fault.

Posted by Homeless_bc_defamation


Einstein store locations continue to use their store as propaganda zone to spread gossip to customers. It is worthy of a civil lawsuit.

The first time I reported it at one of the worse locations in Dallas on Beltline/Marsh.The drive thru was going for 3 hours with gossip to each customer. It could be heard all across the shopping mall parking lot because the speaker was turned up so loud. Despite reporting it, they have continued.

I am homeless and have been for over a year, targeted with a stoning of targeted hate comments per day, discrimination in over 60 jobs etc. The other locations have participated as well. Reports have yielded nothing other than the manager threatening me if I report it he will encourage 4 more stores to ganag up even more with more gossip. Beyond inhumane.

I am a marriageable quality single woman. However because I have standards I have been crucified to the metroplex with absolute public humiliation and destruction of dignity. I am not allowed to work or live. I am going to be murdered at this rate.

Businesses should be about their business, not have rights to use their drive thrus and stores to damage by spreading defamation and forming the minds of people. Businesses like this one need to be out of business. Propaganda spreading is worse than Coronavirus and more damaging. Who can go to court. The police can do nothing. Thers need to be turnover and legislation to fine businesses like this for this hazard.

Posted by [email protected]


I am not happy with Einstein's Bagels! I had a huge VTC planned for 15 people at a large, very important, U.S. Government conference. I called Einstein's a day in advance to order refreshments. I got up at 5 a.m. to get there for a 6:45 a.m. pickup. Turns out, Catering gave me the wrong address. It gave me the address to a kiosk that didn't open until 7:30 a.m. My teleconference started at 7:30 a.m. in Washington, DC. Come to find out, my order was waiting several miles away, almost I Maryland. I raced across town and ran in thinking everything would be ready. The coffee was, but the bagels weren't. The manager told me I had to wait in line with everyone else. Meanwhile, I got a $100 parking ticket! It was a disaster! Almost three weeks later, after complaining to Einstein's, the customer service department STILL hasn't offered me compensation. Just broken promises of calling me back. I want a refund of all my money wasted on believing that this company was providing a service. I should have been in my meeting by 7:30 a.m.; but instead, I was getting a $100 parking ticket at exactly 7:29 a.m. I was in charge of initiating the call with three African countries. Where was I??? Getting a ticket in front of Einstein's Bagels.

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