Fandango Corporate Office

Fandango corporate office headquarters location, phone number, address and feedback

Please find details for the Fandango corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Fandango corporate office headquarters information we have, please feel free to submit an update.


Corporate Office Address:
Fandango Inc.
12200 W. Olympic Blvd.
Suite 150
Los Angeles, CA 90064
United States
Phone: 310-451-7690
Fax: 310-451-7861

Fandango Corporate Office Comments

Posted by Mathjedi


Having tons of issues trying to redeem my Applebee's recipe for a free Indiana Jones movie ticket. For a nationwide offer, this seems like a scam. If you are going to advertise on tv and other media, you should follow through with your offer.

I called Applebee's and they just passed me over to Fandango. I submitted my receipt 5 times and it keeps getting denied. Don't fall for this! They will not make good on their offer.

Posted by Anonymous


My wife purchased 4 tickets on March 31 2023 for John Wick Chapter 4. The theater was closed that day due to inclement weather (tornado warnings) so we could not attend. When we requested a refund for the 4 tickets, we got a runaround that they could not refund the money unless WE contacted the theater and received confirmation from them that the theater was closed. We did that and sent that in to Fandango. Fandango STILL refuses to refund the money.

Posted by Carol


THIS WAS MY 5TH ATTEMPT AT GETTING THE ISSUE. AS YOU CAN SEE I WAS DISCONNETED BY KAREN WITHOUT ANY RESPONSE TO MY REQUEST. FIRST PERSON I CONTACTED DID THE SAME THING! Karen: Thank you for contacting Fandango Customer Support. My name is Karen. How may I assist you today?
Carol: Hi Karen - Please do not disconnect me - I am desperate for help!
Karen: How can I assist you?
Karen: Is there anything that I can assist you with today, Carol?
Carol: I attempted to purchase movie tickets with my Fandango gift card and received a message saying 'sorry an internal error has occurred.' When I attempted to reorder I then received a message saying this code has already been used. I have not received any confirmation
Karen: I apologize you have not been able to redeem your gift card. Please give me two to three minutes to investigate your request.
Carol: Also Karen when I placed the order I was charged the convenience fee - should have been waived with the
Carol: Fandango card
Karen: Unfortunately the fees will be charged unless you are a member of the AMC Stubs.
Carol: It said the fee would be waived if using a gift card.
Karen: Where did you see this message?
Karen: If you require further assistance, you can reach us Monday-Sunday 6am to 10pm PST. Thank you for making Fandango your choice for online movie tickets. Have a great day!
Karen has disconnected

Posted by Jonathon Lee Morrell


Jasmin: Thank you for contacting Fandango Customer Support. My name is Jasmin. How may I assist you today?
Jon M: Yeah I ordered tickets to oz the powerful a while back and had to call and cancel and was told I'd be refunded the purchase in full, but I just used the same gift card and no refund was ever received
Jasmin: So on 3/29/2013 An email was sent to you asking you to repurchase before your refund could be processed.
Jon M: Huh?
Jon M: I don't recall the email
Jasmin: It is possible the email went to your spam but one was sent to you.
Jon M: Anything is possible, no rudeness intended
Jasmin: Yes it is but as for the refund since it is after 90 days and we did not hear from you we cannot proceed with a refund request.
Jon M: I requested the day of purchase and apologize but that's an unacceptable solution to the company's mistake...
Jasmin: I understand that but you were asked to make a repurchase in order for your refund to be processed and no repurchase was made.
Jon M: I was told via the telephone that day it would be fixed with no mention of any email catch 22
Jasmin: Please give me two to three minutes to investigate your request.
Jon M: I need to go higher up, please, is ur supervisor available you have done great but I need my problem fixed I apologize
Jasmin: So what I cna is I will resubmit the refund request for you but I cannot guarantee that it will be approved since it is over the 30 day limit.
Jasmin: I apologize the 90 day limit.
Jon M: And that's why I asked for ur supervisor I shouldn't be penalized for ur employee not bringing to my attention I had to go through a "second purchase" to get refunded for a SINGLE purchase,
Jon M: That doesn't even make sense
Jasmin: Please give me two to three minutes to investigate your request.
Jon M: Please give me the phone number for your supervisor I have asked 3 times now and am getting tired of being ignored
Jon M: Your services are no longer needed after the number has been relayed
Jasmin: I was trying to get an available supervisor for you.
Jasmin: I have gotten one and I will be transferring you to them now.
Jon M: Thank you
Amanda: Thank you for contacting Fandango Customer Support. My name is Amanda. How may I assist you today?
Jasmin has left the chat.
Amanda: Jon are you still there?
Jon M: Jasmin: Thank you for contacting Fandango Customer Support. My name is Jasmin. How may I assist you today?
Jon M: Yeah I ordered tickets to oz the powerful a while back and had to call and cancel and was told I'd be refunded the purchase in full, but I just used the same gift card and no refund was ever received
Jasmin: So on 3/29/2013 An email was sent to you asking you to repurchase before your refund could be processed.
Jon M: Huh?
Jon M: I don't recall the email

Jon M: Jasmin: It is possible the email went to your spam but one was sent to you.
Jon M: Anything is possible, no rudeness intended
Jasmin: Yes it is but as for the refund since it is after 90 days and we did not hear from you we cannot proceed with a refund request.
Jon M: I requested the day of purchase and apologize but that's an unacceptable solution to the company's mistake...
Jasmin: I understand that but you were asked to make a repurchase in order for your refund to be processed and no repurchase was made.
Jon M: Jon M: I was told via the telephone that day it would be fixed with no mention of any email catch 22
Jasmin: Please give me two to three minutes to investigate your request.
Jon M: I need to go higher up, please, is ur supervisor available you have done great but I need my problem fixed I apologize
Jasmin: So what I cna is I will resubmit the refund request for you but I cannot guarantee that it will be approved since it is over the 30 day limit.
Jasmin: I apologize the 90 day limit.
Jon M: Jon M: And that's why I asked for ur supervisor I shouldn't be penalized for ur employee not bringing to my attention I had to go through a "second purchase" to get refunded for a SINGLE purchase,
Jon M: That doesn't even make sense
Jasmin: Please give me two to three minutes to investigate your request.
Jon M: Please give me the phone number for your supervisor I have asked 3 times now and am getting tired of being ignored
Jon M: Your services are no longer needed after the number has been relayed
Jasmin: I was trying to get an available supervisor for you.
Jasmin: I have gotten one and I will be transferring you to them now.
Jon M: Thank you

Jon M: Sorry I didn't want to forget any details
Amanda: I do see that we did ask for you to repurchase back in March when you requested the refund. What was the reason that you were not able to repurchase for OZ?
Jon M: I had a family emergency as in someone was hospitalized
Jon M: I had explained that same day on the phone
Jon M: Was told no problem we'll take care of it and I could expect the funds back on the same gift card
Amanda: What I can do is resubmit your request however because this has been over 90 days I can not guarantee a refund for you.
Amanda: I will include the information you have provided for me today as well.
Jon M: Um that's unacceptable I previously explained that to jasmine, how high up this good chain does a paying customer have to go before a company error, no one saying two words about any darn email, or secondary processes, ??? I'm getting a little frustrated I apologize once more
Jon M: Food chain**
Jon M: May I please speak with your supervisor ma'am
Amanda: I am sorry that you are not getting the response that you want at this time. However because of the time frame I am not able to guarantee a refund for you at this time.
Amanda: I am the only manager that you will be able to speak with at this time if you like I can provide our corporate mailing address as well.
Jon M: May I speak via the telephone your supervisor or the head of customer service, customer relations, or human resources please
Amanda: Unfortunately no I am only able to provide a mailing address for the head of Customer Service.
Jon M: How is it that I'm being penalized for a mistake or laps of job duities, not preformed by your employees?
Amanda: You are not the email to request for you to repurchase was sent on 3/29/13 to email address [email protected].
Amanda: We did not receive a response from you and were not able to process a refund at that time.
Jon M: I would have proceeded with repurchasing if the option or "email" was indeed sent to my email, but infact I have never seen or heard of this email till today!?
Amanda: As a mentioned before I can resubmit your request however I can not guarantee a refund will be processed.
Jon M: We're talking about a movie ticket here?
Jon M: 7$ and some change,
Amanda: I understand and I am sorry for the inconvenience but I do have to follow a curtain procedure.
Jon M: I don't feel I'm asking for anything unreasonable or unfair
Jon M: You have record of me canceling and no ticket was distributed, I called in ur allowed time limit for canceling
Amanda: Correct however we did not process a refund because we did not receive a response to the email that we had sent.
Jon M: And because of a mistake made by fandango I am being robed and have had more than half of my gift card stolen back by the same company???
Jon M: How does that make sense to you?
Amanda: I am not denying you another request for a refund I am just not the one that can make that decision at this time. You have waited over 4 months to contact us back in regard to your request.
Jon M: I need the address for corp. while we are connected, I think they would like to know the amount or that there lack of sane just help is comming from there customer service dept.
Jon M: Ooo
Amanda: The mailing address is 12200 W. Olympic Blvd. Los Angeles Ca 90064
Jon M: Who is the one who makes that decision than I need to speak with them or that dept now please ma'am
Amanda: That is our refunds department and the is not a customer contact for them.
Jon M: There is not a contact for the "Customer refund dept?????" Seriously?
Amanda: Again Jon I am sorry however there is nothing further that I could do for you at this time?
Jon M: Good day
Amanda: Correct all customer contact is through our customer service.
Jon M: I'm going to go find the corporate phone number ur fine
Amanda: Is there anything else that I can assist you with today, Jonathon?
Jon M: Some customer service would be nice

Sent from my iPhone

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