Frigidaire Corporate Office

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Corporate Office Address:
Frigidaire Appliance Company
S:T Göransgatan 143
Stockholm, S 105 45
Sweden
Phone: +46 8-738-60-00
Fax: +46 8-656-7461

Frigidaire Corporate Office Comments

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Mar

Posted by Anonymous

3/27/24 7:49AM

purchased appliances-full kitchen set August 26th, 2024 delivered Sept 30th 2024.
all plugged in, started using November 30th/dec 1st 2024 (kitchen remodel finally completed)
dishwasher door pulley broke after second use, we fixed ourselves
stove burning items- need to "pre-heat 10-20 minutes longer than directions say" (who knew?)
now...for horrible service/warranty Fridge/freezer started freezing everything second week of February, turned down controls a bit, troubleshoot from manual, nothing worked, lost groceries. called manufacturer started feb 26th, got a lot of "due too high call volume call can not be complete" finally got ahold 2/28, explained situation of freezes then too warm, they schedule appliance B&B company to come out. March 8th, repair guy says its two parts wrong from build, will replace. march 18th they come out and fix. We put food in it, goes bad after 2 days..freezing and thawing , now too warm again. We call wednesday, they can come out march 25th, they change the thermostat, hours later, freezer is sweating and fridge warm. Again we losing food.
call the manufacturer they said they can't replace the fridge. Why? fridge only plugged in for 4ish months, 2 months not working, repairing for a month...still nothing. at this point 3 new parts? nothing... not new fridge, refurbished at this point. Supervisor emails appliance company
Appiance company says they can't deem repairable. Warranty company saying they have too
today march 27th, Warranty company is horrible saying they will not replace fridge, repair company says they dont cant they can keep fixing, they are salary..
how do i get a working fridge?????
we have kids and bought a new fridge, now can not store our food.

Mar

Posted by Anonymous

3/15/24 4:16AM

#BoycottFrigidaire

Mar

Posted by Lisa S

3/7/24 12:39PM

Worts customer service. Been without a working fridge for 3 weeks. Tech took 3 days to come out and just read the code we already gave him. Ordered parts 19 days and we still do not have. Why did he not order as soon as he had the code.
Why did Frigidaire not over night the parts. I will tell everyone I know yo not buy Frigidaire. Less than 7 months old.

Dec

Posted by Frustrated customer

12/8/23 1:43PM

We purchased our refrigerator on April 16, 2023, from Lowes in Hot Springs, AR. On November 19, 2023, the freezer stopped working. On November 20, 2023, we called Lowes, and they informed us we would need to contact Frigidaire since we have a warranty on it. We called and the male requested that we unplug the fridge and wait about 15 mins to plug it back in. We did this and it did not fix the issue. In fact, it made the refrigerator go out as well. We called back and were told a service tech would be reaching out to us. We did not receive a call until November 29, 2023. Several days after Thanksgiving which we had family coming in for dinner, we lost all the food in our freezer and refrigerator causing us to purchase just what we needed for thanksgiving and use coolers to store food. The service tech told us he could not fix the compressor. That it would have to be someone else, and they should be in contact with us in a couple of days. Since we had not received a phone call or email, I called December 4, 2023, and the lady I spoke with told me we should hear something within 24 hours and if we did not receive either a phone call or email to call back and they would replace the refrigerator at NO cost to us. So, I did as she told me and called back on December 5, 2023, with the ref # she provided. The male I spoke to was very rude and told me I received bad information from the day before and we should hear from someone within 72 hours. I went online with Frigidaire website on December 7, 2023, and sent a chat message asking for any updates. Was told to call back within 24 hours. I called back on December 8, 2023, and was told they still had not found anyone to fix the type of compressor we have on our refrigerator, that they are still searching. I requested to speak to a manager and was told they did not have the phone number for a manager. They only communicate by email. They have been searching for a tech for over a week and refuse to help us in any way. We are now almost 23 days without a working fridge that we paid over $2361.46 for and only lasted 6 months. I would expect us to have more than 7 months of use out of it. As you know Christmas is fast approaching and we will have even more family at our house. This needs to be resolved quickly. We have never had so much trouble or experienced such rudeness from customer service before.

Nov

Posted by Deric from Indiana

11/27/23 1:39PM

Horrible product and customer service
Absolutely horrible customer service! We bought a new Frigidaire refrigerator and it quit working after less than 36 hours. It was then replaced and the next refrigerator quit working in less than four weeks. We have contacted Frigidaire multiple times and they are extremely slow in getting back with us and getting the problem solved. When you spend over $2000 for a kitchen appliance you expect it to work properly and yet Frigidaire seems to go out of their way to make things worse for their customers. They continuously push back on any opportunities to help the customers through their problems. It's absolutely one of the worst experiences my wife and I have endured when buying large appliances. We will ensure all of our family and friends never purchase Frigidaire products again and do everything in our power to promote their inadequate customer service, extreme dedication to poor quality and horrible product reliability.

Nov

Posted by Do not buy refigidaire

11/27/23 10:45AM

Do not buy a refrigidaire continued from11/22/23 A repair from electrical us came as scheduled on 11/22//23. The frig had not been plugged in for 24 hours. It was not explained that we had too. And why would we keep in plugged in when does not work. The frig was moved to the garage because we had to make other arrangements to keep the $2000 worth of meds cold and using the frig as a big ice chest was not working. Let alone going everyday to get ice at our expense. Well hothead tech plugged it in and the fans start worked working. So without taking any of the back off, he thought it might be a leek in the hose that's provides the water to the frig but could not tell without the water being hooked up and left. I spoke Frigidaire this morning explained that I was not comfortable hooking up the water and have it leaking on an electrical motor. And if he had taken the back off he might have seen the water marks. While they will be sending another tech out on Wednesday. To be continued

Nov

Posted by do not buy Frigidaire products

11/22/23 1:44PM

Bought a refrigerator in September 2023. Stopped working in November 2023. Their service department sucks. When I finally got through to repair, it would take four days to get here. I tried to explain that I have over $2000 in meds that need to be refrigerated. I had to go to get bagged iced every day and used my frig and freezer as a big ice chest. I called the day before scheduled repair and told that they had to order the part and it could take 3 to 5 days.and they may to reschedule my repair date. I asked what part. No one has even looked at the frig. Again I explained about my meds and the food that was spoiling. It did not matter this was there policy. I got angry with the service rep and hung up. I went to Lowe's where I bought the frig to see if they could heap. They called them and found out that the service agent canceled the work order. So I had to make another one. I called and had to wait another week. So we unplugged it, moved to the garage an got something to handle our medication Today the guy from Electrolux showed up to. But because the frig was not on for atleast 24 hours he and not hooked up to water there was nothing he could do. They never told us to keep,it plugged when we scheduled appt. it was kind up a double standard. On the first appointment they. Could just bring the part and fix it and now they have to see what is going wrong. Please read other comments. They are so similar to mineH

Nov

Posted by Robin

11/17/23 9:14AM

Have spoken with Frigidaire, they say they cannot send another technician until next Wednesday

Nov

Posted by Atkinson.Squared

11/9/23 10:01AM

Frigidaire has me angry right now, I bought a brand new, very nice, very big fridge in March of this year. And it stopped working the beginning of September. So here we are into month 3 without a refrigerator, living out of an ice chest in the driveway, and mind you I'm disabled so getting in and out of the house is really really hard some days, and all Frigidaire does is jerk me around every time. We waited almost 6 weeks for a part and I can't believe Frigidaire even sent it out because they know what the problem is with these refrigerators, and they should have known that this is the wrong part that they sent the first time. Biggest piece of crap they have ever made. And I'll tell you I loved my refrigerator because it worked great for the 6 months that it worked and I love the features on it but no, I'm done! I'm still playing games with Frigidaire's customer support team, and I'm still playing games with the service company they keep sending out to my house. Every time I've called they've told me oh we'll send a Frigidaire certified service person blah blah blah and they keep sending the same company who keeps messing it up. This is not the kind of customer service I expected and I am highly disappointed and I will not recommend it to anyone. It's too bad no on from Frigidaire will respond to me, I have spammed this same message all over facebook.

Sep

Posted by Lor

9/29/23 6:20AM

Can't get in touch with corporate Frigidaire who makes parts for Kenmore oven door. They discontinued making the hinges and there's no replacement hinges. Am I to throw out a perfectly good oven because a manufacturer will not supply parts they previously made? Why aren't our congressional representatives putting a halt on appliances made by Frigidaire? I will get to the bottom of this. The "green" initiative surely doesn't want our landfills cluttered with discarded appliances.

Sep

Posted by Anonymous

9/7/23 8:27AM

Bought dishwasher in 2020
Stopped working 04/2021
Called for warranty service and was repaired
Stopped working May 2022
Called for warranty service and was repaired
April 2023 stopped working
Called for warranty service
Took nearly 3 months to get it fixed, multiple calls, incorrect parts to fix it, no way to get ahold of the contracted co Electrolux
Will be filing complaint to Better Business Bureau

Aug

Posted by CHOP

8/21/23 12:09PM

Once in a time a long time ago this was a go to appliance company. Now it's a run from it brand. Bought three appliances. Updated my kitchen. The oven, set to three fifty it would get over five hundred degrees. Service man fixed that. Fridge , ice maker died in two days. Dishwasher three service guys and still doesn't dry! I could just keep washing in the sink ! What's the point of a dishwasher!?!

Jul

Posted by SabrinaD

7/18/23 5:40PM

Regarding product warranties, Frigidaire's customer service is the worst. Due to poor manufacturing and Frigidaire's disregard for their customers, I will never purchase another product from them.

A Frigidaire 50-pint dehumidifier that I bought in September 2021 is currently developing ice on the condenser coils on the back in June 2023. Despite all attempts at troubleshooting, the unit's coils continue to ice up.
When I contacted Frigidaire Customer Support about this dehumidifier problem, they chose to replace it.
Since I registered the dehumidifier with Frigidaire when I bought it, they emailed me a claim form that was already filled out with my information and the serial and model numbers of the appliance.

I was instructed to remove the label from the back of the unit and attach it, along with my purchase receipt and signature, to the claim form. I returned the filled-out Claim form through email, and Frigidaire Support sent me a confirmation. According to Frigidaire Support, the wait for a replacement unit to arrive is anticipated to be around 10 days. After 18 days and still had not received a replacement unit I contacted customer service, and when I did, a foreign-speaking representative informed me that Frigidaire would not be sending me a replacement because the appliance was over a year old and no longer under warranty. I was explaining to the agent that Frigidaire had me fill out all the proper paperwork when he kept talking over me. He does not care about what was previously done, but only that Frigidaire will not honor the warranty.
Due to poor customer care and a lack of administrative abilities, Electrolux is unquestionably losing consumers and money. Frigidaire is your company if you desire refused warranty claims and rude customer service.

Feb

Posted by Anonymous

2/17/23 3:13PM

02/17/2023
We need Frigidaire corporate help! I am completely outraged with how Fridgidaire is handling our newly broken down machine. I bought a new dryer & washer stackable unit model number FLCG 7522AW3 in June 2022. The dryer started breaking down in October 2022. It has been serviced 7 times so far. We have not been able to use the unit an accumulative total of 2 & 1/2 the months. We have made numerous calls to frigidaire, waiting for hours just to reach someone. We asked to speak with the supervisors many times and waited all day long on two separate phone calls to be returned by the supervisors by the end of each day. No one returned them. My husband has been in hospice care at home since July 2022 and my family members and I have spent lots of money having to pay for laundromat services. Often, we cannot even wash his sheets ASAP as needed.
So far the dryer has lost its heat, the belt keeps popping off, makes grinding sounds, and the electronic with the beeping noise does not stop beeping once the machine has stopped. The washing machine is making a very loud banging sound on all its spins. All of this has been recorded on my phone video camera. It has been serviced 7 times and still is waiting for service. We were told by our reputable service company - Jersey Appliance Inc, in Mercer County NJ, that we are still waiting for some of the parts to come in. It could be this week or months down the road. We are stuck with a non-working machine. We pay our monthly payments, but out of all the months we have owned this machine (June 21 2022 -till today 02/17/2023 we have not been able to use the machine for about 70 days due to breakdowns.

So far the repairs have been:
DRYER
Thermostat replacement
Idler Arm S.D.
Faulty gas valve replacement
Heater with housing duct
Belt fell of twice, second time followed by grinding noise
Replace control but could not silence the beeping noise

REPAIRS WE ARE WAITING FOR:
New repairs needed, and have been waiting on parts since 2/08/23. Was told that it could take a few days or months on these parts.
Back ordered with possible months to wait for: Blower wheel - Motor - Basket spin tube - Ring and Control Board
Only part that is in at this time: Idler arm assembly
Dryer belt
Spring idler.

MEANWHILE WE ARE NOT ABLE TO EVEN WASH THE BED SHEETS OF MY DYING HUSBAND. AND NO ONE IS WILLING TO TALK TO US, SUCH AS A SUPERVISOR TO HAVE THIS MACHINE CHANGE OR BOUGHT OUT! SHAME ON THE FRIGIDAIRE. AT THIS OUNT WE WOULD LIKE A BYOUT AND MOVE ON. [email protected]

Feb

Posted by hanaRO

2/3/23 9:43AM

Worse costumer service!!!! Ill never buy again any Frigidaire product!!!
You wait for 40 minutes. You call and the rep that answered (Alex is more like a ROBOT. You ask to be transferred to another rep since the one i spoke to couldn't comprehend what i was saying (20 minutes-waste of my time) and her answer was " i am not allowed to". WHATG??? Then i call again another 40 minutes and the representative said "yes, i can forward your call to another Rep"... wow.
Then i am transferred to technical support.. the technician had a dog barking in the background. He never heard of my issue with the cook stove. I am the only one that had this issue!!!! Wow. ONLY ME?? and most-likely its a manufacture defect.
NEVER AGAIN Frigidaire WILL BE ON MY SHOPPiNG
LIST!!!!
GO CALL SWEDEN TO REPORT THE MATTER> NO E MAIL,Phone call. Really? why dont they have an executive office in the US if they sell products in the US??
Shame

Jan

Posted by Frazzled

1/16/23 9:26AM

I recently purchased a fridgidaire dish washer in November 2022.and I can attest to the comments made about the quality of fridgidaire products. The dishwasher is just awful. It doesn't dry the dishes or the inside of the machine. Water remains on inside the machine, top and walls for days. I haven't seen it dry yet unless I leave the door open. I was told by the technician that I needed to run my hot water when using the machine. What kind of non-sense is this? The quality of this machine is non-existent. They should be ashamed of themselves. I wish I had seen this website before I made the purchase. I am trying to resolve (get my money back) but so far no luck. Class action suit, bring it on!!! I will be reporting this to the BBB as well.

Dec

Posted by Drew Ward

12/21/22 10:35AM

We are very disappointed in our Frigidaire refrigerator! Purchased one year and three months ago, and it has already failed. There was a time when buying a Frigidaire brought quality and reliability. It would seem that Frigidaire is no longer a brand to buy with confidence.

Oct

Posted by Anuthabachelor

10/24/22 1:07PM

We bought a Frigidaire induction cooktop stove. About 8 months later it just stopped working while we were cooking. Contacted warranty department. They sent the work order to the tech service that said we did not have a warranty. We had to send the tech service the bill of sale before they would come out. A couple of weeks later tech came out. Trouble shooter cooktop and determined he had to order A control board and come back. A few weeks later he came back installed control board and it still did not work. He called Frigidaire master tech and told him it still doesn't work and the wiring diagram that came with the cooktop doesn't even match the cooktop wiring. They told him to order all 5 elements and come back on another appointment and change them all out. The tech told me that that will not fix it but he has to do it because they told him to. At this point we have been over a months with no cooktop. By the time he comes back we will be well over 2 months. I recently called Frigidaire and got the run around. We have not received any calls from tech service for another appointment to come out. My wife has a home daycare and we have 4 kids we can't cook fir with a fully operational kitchen. Conn's is the retailer we purchased the product from and they should be ashamed to carry Frigidaire products. Any retailer that sale Frigidaire products should stop selling Frigidaire products because they do not care about the customer or honor their warranty. There be a class action lawsuit against Frigidaire for ripping people off.

Oct

Posted by POORCONSUMER

10/17/22 8:09PM

Hi, I purchased a home with all new Frigidaire appliances and one of the refrigerator called top mount coolant stopped working. The company stated the defroster bi-metal need to be replaced. First, they mailed the product to my home and it is wrong PRODUCT. Then, they said they have to search their warehouse which they said was initially five to seven days. Then when i called them on the seventh day. They told that is the wrong information and the wait time is actually seven to ten days. Turns, out that is on back order. Now it has been almost two months without a working refrigerator. They have been giving me the run around and dragging their feet to send me a replacement. They said it will take 5 to 7 days for the company to approve a replacement. I don't trust them! DO NOT BUY!

Jul

Posted by Confused Customer

7/13/22 9:04AM

What is up with the fact that your company will not replace a refrigerator that went bad within the first year of purchase?? The warranty was extended by your company due to the fact that it was taking so long the get parts, but the the fridge was still not fixable? So a letter was sent to the customer saying they would get a new fridge due to the fact that the first was NOT fixable? Now that offer is being removed!! I always thought your company was known for quality products and customer satisfaction! But evidently NOT!! Very Disappointed!!!

Jul

Posted by Anonymous

7/12/22 2:53PM

It's time to go for a class action suit. They should not be allowed to continue to sell these inadequate products

Feb

Posted by KATHRYN

2/24/22 8:58AM

I tried this morning to notify Frigidaire that my debit card has been cancelled due to fraud, and payment cannot be made until March 11th for the final payment of my protection plan. The first woman who answered me was downright nasty, talked over me, wouldn't let me explain what I was trying to say. I asked to speak to a supervisor, to which she said "I'll bet you do", then I told her I didn't like her attitude, to which she replied "I'll bet you don't. She put me on hold back at the start of the customer care team, who then transferred me to an employee line, stating that another department had to handle my situation. That department referred me back to the customer care, and the wait time had significantly increased so I was unable to ask that my account be duly noted. Order Number: 4316840

Feb

Posted by Anonymous

2/7/22 1:14PM

Here I go with this company again they are the worst I didn't think that before because I have the products for years so I didn't have to deal with their customer service they are the worst and I have seen some this people when they don't like what are telling them they hang up on you said that email me I could fine the email anywhere so they resented and then this terrible women hang up on me just because I said that every time that I call because I have to call several times they all have different responses and I wonder how that can be when I asking the same questions about the same item they don't have a right answer so you get frustrated when you pay so much money for an appliance that is a a junk and they don't want to listen to you because is not their money ,they have terrible customer services I will gave them less than 0 on performance they should close their business worts than the word worts ever.

Jan

Posted by Luz Vazquez

1/28/22 3:50PM

OMG I bought a refrigerator and a double oven both are junk what happened with Frigidaire I have a old double oven that last me for ten years and it was working fine but I remodel my kitchen so I bought new appliances the same brand because Frigidaire Gallery my refrigerator last also 15 years so I thought it was good to buy the same the refrigerator started to not making the ice then they send a technician if you can call them that could fixed because then refrigerator starter frezee my fresh food so they said that I could not be fix then so I have to pick another model.Then Thanksgiving come I started the 2 ovens and in hour working the ovens shut off and did work any more a 3000 dollars oven the technician they got don't know anything the one that came to the house didn't even check it I got power and he changed the panel and the computer inside and still didn't not work and then he said is your power I call my electrician to speak to him and explain to him what that he thinks it was wrong he didn't wanted to listen to him really until my electrician spoke to him on terminal that he will know then this change his face and attitude because it knew what he was telling him.Then they call some company to replace the oven they send an I mail that they wore coming on the 24 off this month I call them to check what time they wore coming the day they wore supposed to come they said that they wore not because they don't service my area,so they told to wait to the off the week because they wore to buy out the oven they wore to pay me back because they don't have a company that could come to the area where I live,so call today 2 hours on the phone asking what wore they going to do and well I have to wait until they issue me the refund I. I will never buy this brand again theirs customer service and technician are all incompetent.Thats it with this company I advise everyone that thinking on buying appliances don't buy Frigidaire it you do you will have nightmares. I think I will report them to the BBB.

Dec

Posted by Anonymous

12/31/21 10:11AM

So disappointed with Frigidaire. We own a, less than 2 year old, 52 bottle wine cooler that stopped cooling. We have been told by a number of repair people that it will cost more to repair it than to buy a new one. I contacted Frigidaire and all they could offer was a discount on parts. I'm sorry, but that is not standing behind your products. An appliance that barely outlasts its warranty should be replaced or repaired. Next time I will pay for the extended warranty, which many times does not pay to have, but it won't be on a Frigidaire product.

Aug

Posted by Anonymous

8/17/21 10:31AM

I have attempted to obtain service on a refrigerator (under warranty) for days by calling the Frig Cust service numbers
Still I have not gotten assistance
The last call I made, the customer service representative gave me A&E Factory Service at 18009059505, when calling that number I get a recording to call the orig Frigidaire number.
The refrigerator has not worked correctly since purchase
Lowe's attempted to service the first 6 months
Now we are into the 2nd 6 months so they have instructed me to call Frigidaire
The refrigerator is in our rental property in Hilton head & this issue is not only causing frustration with the appliance but costing me money due to rental issues

Aug

Posted by JBGG

8/12/21 7:39AM

Purchased a Frigidaire refrigerator from Home Depot in January 2021. It hasn't worked properly from then. We keep getting the run around. Frigidaire sent technicians out to "fix". Compressor is what is defective. We did not pay full price for a defective appliance. We could have purchased a refurbished one if that is what we wanted. That is not what we wanted. Frigidaire seems to not want to replace their defective unit. I have spoken to numerous
Reps and supervisors located in Augusta, Georgia and in the Phillipines. We want a brand new refrigerator that works from the beginning.

Aug

Posted by Sharon Peevy

8/9/21 4:25PM

Upset with 3 defective friigidaire I purchased from Lowe's Outlet in Irving Texas. I purchased as new with no markdown on price. First one was purchased in April 2021. Why didn't the store salesman check and make sure that my side by side was not defective. I called numerous times last week for the corporate ofc telephone and I kept getting the run around. I will never buy this brand again.

Aug

Posted by PD Sarge

8/7/21 6:43AM

I purchased a Frigidaire dishwasher through Lowe's. It was installed yesterday. Immediately after it was installed it won't drain. I've contacted Lowe's, they referred me to Frigidaire. Warranty Service is closed until Monday. This is a sorry piece of equipment I paid good money for.

Jul

Posted by Ginny

7/27/21 4:58AM

I too purchased a side by side refrigerator that several have complained about. The ice maker freezes up and then leaks water out the bottom and it ruined the wood floor. My daughter has same and does same thing. Had repair 4 times whuch only temporarily fixed . I wrote two letters to US corporate CEO Keith McLaughlin at 10200 David Taylor Dr, Charlotte NC 28212. I never got any response not even a nobody cares letter! I will never buy Frigidaire or any other foreign owned appliance company and hope that those who read this wil not either.

Jul

Posted by Robinangel

7/20/21 11:57AM

Frigidaire/Electrolux products are unreliable as is their customer service and appliance service companies. I purchased a Frigidaire professional range in April 2021 and now it has an error message F16 which when I check on line means I need a new motherboard. I cannot get a 'special technician' for a week. The folks in the Philappines drop calls as does CS #s after holding for :20 at a time. This company should be held to account. This company SUCKS and America is the worse for it

Jul

Posted by Crystal

7/19/21 6:45AM

My name is Crystal N. Core and I' am writing this letter to formerly file a complaint against the company Frigidaire.
Frigidaire Headquarters
10200 David Taylor Rd., Charlotte, NC 28262
Phone Number: (800) 374-4432

On November 13th, 2020 I purchased a Frigidaire Side-by-Side Refrigerator with Ice Maker from Lowe's in Mentor, Ohio. On the morning of June 2nd 2020 the refrigerator started making a loud buzzing noise on and off. I contacted Lowe's to discuss this issue, and I was told it was the refrigerator making ice. I explained to the representative that it was not that because I knew what that noise was. He tried to troubleshoot the issue over the phone but was unsuccessful so he put in a request to send out a technician. Later that evening of June 2nd it got worse. Not only did the noise get louder, it started to constantly beep like an alarm was going off, the refrigerator side and also the freezer side would not holds its temperature and the refrigerator kept cutting off. The dispenser started to leak water non-stop. I had to turn the water valve off in my kitchen in order to stop the water flow, so of course I can't use my kitchen sink. I explained that I was having my kitchen floor done soon and did NOT want all the water to mess up the foundation of my floor. The next day, June 3rd 2020 the technician came out to fix the issue (all my food spoiled!).
The technician stated that he could not fix the refrigerator that day because he had to order parts to do so (Technician from EZ Appliance). He stated that I needed a Compressor, Starter, Run Capacitor and a new Dispenser Module, and that it would take a week for the parts to come in. I contacted Frigidaire after many unsuccessful attempts, to ask for a new refrigerator because I only had that one 6 months and already needed major parts! They refused to offer me a new refrigerator because I' am still under warranty and stated that the technician had to come and fix it. After over two weeks of not hearing anything about the parts I called EZ Appliance. I was told that they had 3 parts in but not the compressor that the compressor was on back order and didn't know when it would be in. I had to contact Lowe's who thankfully agreed to send me a loner refrigerator for now.
I then contacted Frigidaire Corporate office on June 22nd, 2020 and demanded to speak with a manager. I began to speak with Brittany Johnson Electrolux Corporate Manger about what was going on. She began to order the parts herself and expedited the order for the parts to come directly to my home. She even told me that I would get $50 towards my lost food in the form of a card which has never come! She also switched the technician company to ProTech Repair. I was originally scheduled for repair with ProTech for Friday July 2nd 2021. I had to reschedule the repair because I was getting my kitchen floor done that day, as I told them I was having it done soon. The reschedule date was for today July 7th, 2021 with a time from 11 - 3pm. I received a call from Dan from ProTech at 11:32am stating that the technician could not make it out. Due to me being a nurse and working 5 days a week, I had to reschedule for July 19th, 2021 which is about another 2 weeks out, they could not get me in sooner in an convenient time frame for me.
As a result I really just want my money back for the refrigerator so that I can purchase a new one from a better company. A company with better products, better policies and better customer service. I only had this product for 6 months and it broke down with major issues. For the past 2 months I've had a refrigerator sitting there that I can't use, and for the past 1 month I've had space taking up in my home for the loner refrigerator that is very small and I can barely put any food in. I have to make frequent store runs to feed my 4 children, because I can't buy in bulk with no room.
PLEASE help get my money back ($1,165.32). I DO NOT want a new refrigerator from Frigidaire as their products are not good at all, and a new refrigerator from them would put me back in this same situation 6 months from now or sooner!

Frigidaire Headquarters
10200 David Taylor Rd., Charlotte, NC 28262
Phone Number: (800) 374-4432

EZ Appliance
2625 Greenwich St, Streetsboro, OH 44241
Phone Number: (440) 942-8356

ProTech Repair
3879 State Rd, Cuyahoga Falls, OH 44223
Phone Number: (330) 923-3191

UPDATE:
Repair guy never showed up last week, no call no nothing! So as of today (07/19/21) i STILL dont have a working refrigerator smh

Jul

Posted by Tracy

7/12/21 7:17AM

Purchased a Frid freezer six months ago and it quit working, can't get a repairman until next Monday in which I will lose over $2000 in meats!!!! I wish I had of read these comments before I purchased, they use to sell outstanding appliances and have great customer service, what has happened to this company?

Jul

Posted by Grace M

7/6/21 5:22PM

Defective product purchased 5-30-16 used only in the summer months. Just started to hum when shut off...the manufacturer said it's out of warranty..even thru it was used only in the summer months. I told them I was a senior on fixed income they didn't care.. we went thru the same thing with our Microwave it was 5 yrs old and the door was fixed 2 times. Today's product are timed to last 5 yrs or less...did u have a appliance issue?

May

Posted by Yourproductisjunk

5/3/21 12:43PM

My 30" induction cooktop has worked since new 7 months ago!! I've spent 4 hours on hold with customer service, I've asked to speak to supervisors multiple times, was told they would call me back, never happened!!!! Tomorrow will be the fifth day I will take off work , for the fifth time a repair tec will be out!! And I'm sure like the last 4 time they've been out , they have to order parts, which take weeks and another appointment!!! Your product is made in China junk! And you customer service is even worse!!!

Feb

Posted by Very Unsatisfied

2/28/21 9:51PM

Worst co. Ever !!!!! I bought a freezer paid $1000.for it, went out in two months ago when I was out of town and frigidaire still have not replaced my freezer or replaced the value of my food. They keep making excuses!!!!!!! Will Never Buy Frigidaire Ever Again!!!!!!!

Feb

Posted by Darin Lowery

2/10/21 10:04AM

Who ARE you people? Either your chat bot wants a credit card number for me to ask a simple question, or your customer service person refuses to process my request (after a 20 minute wait), or your automated 'virtual assistant' doesn't get the serial # right- and then tells me there's a 30 minute wait. I originally wanted to give Frigidaire an opportunity to make good on the cheap plastic handles on #FFTR2131QP0 -- they've broken twice. My dealer told me replacements would be $65- WHAT? We've only had it for a year- no kids in the house- normal wear and tear. I wanted to avoid going the 'bad review' route but your company makes it difficult to speak to a human being. Put a person on the other end of the phone and you'll see an amazing uptick in customer satisfaction. I'll expect an email from you ASAP so we can resolve this. Thank You. DL/Globe AZ

Feb

Posted by Anonymous

2/1/21 10:02AM

I love the outside of my new refrigerator but hate the design and cheaper plastic inside. I wanted to contact someone about how to vacuum the dust from the appliance and sat on hold what seemed like forever than hung up. Wait time 30 minutes??? Who wants to do this!!! Is this the way you run a company? Wow! This is a disgrace to say the least. Why don't you have a call back system. Better yet let me talk to the president to tell him how much his customer care sucks! Oh and don't sell my info to anyone as we get barraged with phone solicitations! Not cool. Can't wait to share this on review on social media.

Dec

Posted by James

12/1/20 4:27PM

Your customer support is abysmal, dishonest and insulting. On Nov. 17, about 10:45 am, I spoke with a female technician who identified herself as "Tamara", describing the malfunction in the Frigidaire model #FFRH1822R2EO, Serial #KK91911078 through wall heater/AC which I purchased last year. After hearing the problem and purchase date she assured me the unit was still covered by your warranty and that your company would replace it with a new one; then said it might be possible to repair it and scheduled a repairman to come to my house between noon and 5 pm on Nov. 24. She assured me that he would bring a new replacement unit with him in case mine could not be repaired. I cancelled all my appointments that day and remained home to meet the repairman who never showed up. Just before 7 pm that evening I called to report his failure to appear and spoke with another female who identified herself as "Jasmine". She said the repairman had "rejected" the job that day but could not explain why no one called to inform me, wasting my entire afternoon. Then she said that despite what Tamara told me my unit was out of warranty and the only thing she could do, as a "courtesy" to me, was send another repairman to my house the morning of Dec. 17. When I asked to speak with her supervisor she put me on hold for five minutes, then returned to say the supervisor refused to speak with me...that she, herself, had already done "everything possible." Between the two phone calls I spent an hour on the phone, most of it waiting for a technician to answer, in addition to the five hours I waited for the repairman. Most insulting, however, was having your employee tell me her supervisor "refused" to speak with me. You should be ashamed of such customer service which will certainly lead to wide spread advice to avoid purchasing any product from Frigidaire.

Nov

Posted by Gloria

11/30/20 9:42AM

Having had several problems with my refrigerator..now a new problem..cant get thru to customer service wait time TOO long..does ANYONE read these texts n respond or try to rectify problems this is a Joke!! I'm so so disappointed. Just replaced stove..now need a refrigerator!!!

Nov

Posted by Jim

11/19/20 10:39AM

I SAY WE FILE CLASS ACTION LAWSUIT against both Frigidaire and Electrolux
I have had 2 service calls that the guy said he came out and did some stuff. He's NEVER showed up but he told Electrolux he had. So the scheduled a 3rd time with different company but they canceled day of service. Now they want me to have a 4 th appoint this is a JOKE COMPANY!!! BUY USED. It works better!!!

Nov

Posted by Not fair

11/10/20 5:10PM

I purchased a black refrigerator April 09 2020 from Home Depot model# FFTR1835Vb0. I have called Frigidaire 4 times complaining about the freezer over freezing. The meats are freezer burned and when we open the freezer is like we are in the Arctic. The freezer is not overfill the first technician defrosted some tubing in the back and said is fine. The noice started again and more arts smoke .2nd time same technician basically did the same thing and said don't call him again. 3rd call different technician said to keep the freezer basically empty for it to stop over freezing. Problem continues but I unable to call due to covid in my household. Safe to allow any repair or resolution to this problem. I called and try to see if I could just upgrade to a proper working fridge and the could have this one back. They said I would have have yet another
Technician come out to look at it. My question is are you guys waiting for the year to pass so you don't have to responsible for this piece of crap. No one should have keep defrosting the freezer to preserve their food.

Nov

Posted by Brownfield

11/6/20 5:32AM

I purchased a Frigidaire Freezer in May 2020. In September the freezer stopped freezer. Finally got a repairman in October. Had to order new parts, so another wait and no freezer. Parts replaced and after a couple of weeks, freezer stopped freezing--another lose of food and moving what didn't ruin to a rented freezer. Now third person to look at. Guess what new parts needed-wait time hopefully only two weeks. Then set up appointment to replace and see if the freezer will even work this time. Close to the holidays, no freezer. Wait time on phone line is usually 45 minutes, then switch to another person. I need a new freezer, not a rebuilt taking a chance Freezer. This has been a nightmare. I am very disappointed to say the least in the customer service of Frigidaire-they used to be a good company.

Oct

Posted by Anonymous

10/24/20 10:40PM

I purchase a Frigidaire refrigerator for my mother for Christmas two years ago and now refrigerator is not working. I purchased the refrigerator at Lowe's . I contacted Lowe's about The refrigerator not working and they said they didn't service their products! So now I'm reaching out to Frigidaire to replace the Refrigerator

Oct

Posted by Anonymous

10/6/20 10:30AM

I have several Fridgeadaire appliances and have had no problems over the years.
New stove two months old having problems..
Can not get through to get a repair.

Two days on hold. Day 3 hold over 40 minutes so far!!!

Sep

Posted by Trish

9/2/20 11:08AM

I bought a Frigidaire microwave, dishwasher and new 2020 airfryer oven on January 24, 2020. The oven has a panel that jumps from 350 temperature to 6 to 66 to 666 and I am unable to get timer or anything on the panel to work for 5 minutes after it reaches the preheat temperature. It never worked. I bought a new oven and received a faulty oven from the beginning I have had the Main display and main control board replaced twice and the communication harness replaced. It still does not work. I expect a brand new oven not a broken oven when I buy from a store. I did not buy second hand. I cannot get a hold of anyone to assist me. Please help me get a brand new oven like I should have received in the first place. Thank you.

Aug

Posted by Anonymous

8/25/20 12:25PM

I would never buy another f your appliances again. You have the worst service department in the world. I was put on hold for 2 hours by your animated answering service. Then when I finally do get a person to talk to she didn't know or really try to help. I can understand why you are getting such terrible responses and review from people. The dryer I bought is a waste to me. I am told that when the temperature of the dryer reaches 107 degrees it shuts off. Well I live in Mesa, Arizona when the repairman was talking to the guy from Frigidaire he told him where the dryer was it was all ready 100degrees would that have an effect on the dryer and he was told probably does. My question is why don't you people honor and try to fix the situation. The dryer does me no good. You have to dry everything 2,3 and maybe4 times before the delicates even get dry. The only time the dryer works is on bulk. My elec. and gas bill is doubled and some of my close are ruined. This is ridiculous!

Jul

Posted by Anonymous

7/18/20 7:44PM

Explain how a new dishwasher right out of the box gives an i30 defect code, now I've installed many dishwashers and never ran into such a problem, now I did a little research on the code and it sounds like such a code happens when the float sticks, dirty impeller or some pan is getting water because of some leak? These sound like problems of a dishwasher that's been in use for some time, but brand new? Unexceptionable very disappointed

Jun

Posted by LTE2891

6/8/20 10:24AM

Don't waste your time or money! Brand new refrigerator purchased July 2019; stopped cooling May 2019. Tech came, ordered part, part is back ordered so on day 13 with no fridge in GEORGIA with two small children and a cast on my foot. Reps are rude when I call. I'm out $250+ in groceries that went bad and cannot even cook for more than a day because I HAVE NO FRIDGE. Soonest will be end of June for the part or a brand new unit. NEVER AGAIN.

May

Posted by Rocky1600

5/19/20 3:42PM

Good evening
I need to report the low quality Frigidaire's customer service/tech-support.
Generally I would not make a complaint but the quality of customer service was so low something needs to be said.
On Wednesday May 6th at 3pm after being on hold for 20 minutes I spoke with a very professional representative. She listen to the issue with my Gallery French door refrigerator. She said it was covered under warranty and emailed over the names and phone numbers of local approved repair companies. She then said I would have to call them as Frigidaire does not set up the appointments. I called the first name on the list and the woman from the repair company said they could come and take care of it on Friday, but I needed to get an authorization number from Frigidaire. I explained they didn't give me one and Frigidaire told me to call direct. She politely explained that's not how they do business anymore. She did allow me to explain the problem and she said it's not supposed to work like that and that they've never heard of that problem before.
I then sent an email to Frigidaire. I used the email address that the first representative sent me the qualified appliance repair list from. I stated I needed an authorization number. I received what I believe to be an auto reply saying someone from Frigidaire would get back to me in a few days. On Monday late afternoon when I didn't hear back I called again. After a lengthy wait I spoke with customer service representative Marcus. I explain the problem that when I open the freezer shelf, ice from the auxiliary icemaker spills out the back and onto the floor. He kept repeating the same thing. That I need to manually shut off the arm on the icemaker by reaching in the freezer and manually turning off the icemaker fill bar. I said that's ridiculous. This is a $3000 refrigerator it should shut itself off at the proper level. I then said do you mean to tell me everybody that owns one of these with the extra ice has to manually shut it off or ice will spill out on the floor when they open the freezer shelf. He was never rude but never helpful. He actually said it was my fault for letting too much ice accumulate; I either need to "use ice more quickly" or shut it off. I asked to speak to a supervisor he put me on hold and then said "no supervisors were available" and to Call back. I told him I'll wait.
After another lengthy wait a supervisor name Tiffany took the call. I explained the problem and asked if she felt a new refrigerator should drop ice on the floor. She was never rude but a bit smugly said she would just pick up the ice.
I asked her if she felt Frigidaire's was the type of company where quality mediocrity is acceptable. She just said she didn't see the problem. I explain this doesn't happen once a month it happens a couple times a day. I further said I'd still like to have somebody explain to me how to fix it or to send somebody to correct the problem.
Then after an hour of being on this call she said she can't schedule it because of COVID-19. I explain to her the repair company said they were happy to come out last Friday this was not an issue. She said there's nothing she could do. I asked why didn't Marcus lead with that instead of frustrating me for an hour. She said I can call Frigidaire back in 14 to 30 days. Really! is there any customer that wants to be aggravated like this again likely to only be told the same, call back again.
Does Frigidaire accept that a top-of-the-line product can work marginally well? What a sad commentary on the companies dedication to quality if you do.
To have representatives and supervisors that have an attitude of ...oh well nothing I can do for you, live with it. What a real blot on the Frigidaire name.
This deserves a reply. Unfortunately if I do not get a reply within the next week I will forward this email to the Better Business Bureau, the Consumer Advocates office as well as specific offices from Frigidaire's corporate directory.
Frigidaire should do better

Rocky Diaz

Apr

Posted by John

4/14/20 10:39AM

Just bought a new microwave Frigidaire gallery and it doesn't work. Called frigidaire and they are terrible. Send someone they said. Order a part and wait they say. Can't overnight the part because they say can get damaged that way.Ridiculous. Just wasted an hour of my day. I don't recommend frigidaire. Terrible customer service

Apr

Posted by Ylwrose

4/3/20 9:59AM

We have had our Frigidaire Washer worked on about 7 times now I think just about every Part has been replaced and it still is not working. Once they leave and I put in a load of clothes it ends up hanging up again with my clothes in and water. It is leaking water from underneath which means eventually its going to ruin my floor and they are going to be responsible for that.its not even 3 years old and under warranty the guy was here yesterday and it's no better off. what it has cost in parts and labor they could have replaced it. I am very aggravated I cant get our clothes washed and we cant risk going to the Laundrymatt with this Virus and my age. Someone needs to get this taken care of NOW. SN-7C64851370 Model FFTW1001PW I call in to warranty and they are rude and say you need to call Premier Appliance well my warranty is through them. She said well they should deem it un-repairable well that's obvious.

Sep

Posted by Misty

9/24/18 6:33AM

Purchased a top mount Frigidaire refrigerator approx. $400 plus Since April, 2018
4 service reps have come out - one said pos second thru 4th (of course )
suppose to come out today have been out previous 2 other times, can not find me on
address or phone number home 8 12 am today for & well they have 400 door
in garage to replace now lets take a look 400 door going on a $400 refrig, also
4 repairmen will be out what is the costs and what is the hardship is creating
for clearing out the refrigerator......

Oct

Posted by Craig Stevenson

10/10/17 3:14PM

Date of Purchase: March 22, 2017

Date of Incident: Sept 23, 2017 at 6:30 PM

Date I started writing this report: Oct 2, 2017

Today's Date: Oct 9, 2017

To tell you I am upset is an understatement.

History:

After my son returned from Afghanistan with injuries suffered when his vehicle was blown off the road by an IED. I moved him, his wife, and his two children into my other home located at 37 Boulder Rock, Palm Coast, FL 32137. He was given an 80% disability which was then upgraded to 100%. He also has PTSD because this happened 3 times. Please understand my son is a combat Marine who "knows" the difference between a spark and what he described as an AK-47 rifle shot.

Incident:

On Sept. 23rd my son was cooking spaghetti on a Frigidaire range 6 months old, which I purchased on March 22, 2017 from Lowes in Palm Coast. He was boiling approx 1 gal of water and was walking back and forth from the kitchen when there was an explosion. (not a spark or pop as I was told the service record indicated) My son dropped to the floor. The pan along with the water was blown off the stove and hot water went everywhere. The kettle was found 2 feet from the stove on the floor. He shut off the circuit breaker to the stove and called me.

His 5 month old baby was 15 feet away with his wife. His 4 year old was playing in the living room 10 feet away. There is no wall between the kitchen stove and the living room. It is an open floor-space home with only a counter between kitchen and living room. This could have been a disaster but fortunately no one was injured, because no one was in front of the stove.

I called Lowes service dept and told them what happened. They told me they couldn't do anything until a serviceman came out. They gave me G & M Appliance Repairs number and helped scheduled a serviceman to come out Wednesday between 9-5, because they said they were quite busy after the hurricane Irma. A nice serviceman came out named William and after looking at the damage and examining the stove he said he wouldn't use it again and that a Safety Report needed to be filed. The element exploded from inside outward. A large amount of white soapy cream covered the bottom steel cone as well as the stove top. The serviceman said he would let his boss know.

After a couple days I called Lowes to see why nothing happened and was told by Lowes that they haven't heard from the service company yet. I called G & M and spoke to Janice, who told me they were waiting on Lowes. When I called Lowes I was told it was turned over to G&M and they needed to do the paper work. After 2 more days of pleading to get something done I finally was told by G&M that Lowes said it was repairable and that Lowes would not give authorization to replace the stove because it "sparked". . Which was not cause to have the stove replaced. I was told to contact Lowes again, if i felt it needed replaced..which I did, and was told by Alyssa to contact Frigidaire because of the discrepancy in the way it was worded because Frigidaire will NOT allow the word explosion used in the report. The report was changed and now said the stoves top element "sparked" and so it was considered repairable. I asked her who told her it sparked and she replied G&M. So I called them and spoke to Janice again who read me the report which said it exploded and caught fire. I then called back lowes who now agreed that the report said it exploded and caught fire, but, could not use that wording in their report to Frigidaire. Both Lowes AND the service company agreed that the report from the service tech wrote 'exploded' but I was being told that since the word exploded caouldn't be used it was changed to 'sparked'. Frigidaire said they could not replace the unit all because a burner sparked !

Then I called Lowes back and spoke first to Roxanne explaining the incident, and was then connected to her supervisor Laurette 888-775-6937 who I again explained what happened. She told me that they were not allowed to write the word explosion or fire and that a spark did not justify replacement. I then called Frigidaire again at 800 374-4432 and after waiting 43 minutes was connected to Amanda ext.7756. All this person would say was the service report said 'sparked' so it was company policy that if it was repairable that nothing further could be done. She listened to what happened but said its repairable unless the field serviceman says it is not. I told her what the serviceman said and her reply was that since it wasn't written down that way, there was nothing she could do. After running in circles for a week I told them to repair it ASAP and that I would write a safety report and ASKED to whom I should mail it. She said she didnt know and that I should contact the seller. Back n forth passing the blame while since the day it blew up my sons family are still using hot plates. What ever happened to good service?

I called lowes back Monday Oct 2, 2017 again speaking with Janice at G&M and was told she was waiting for my call to confirm I wanted it repaired.. I told her that since I was being told it could not be replaced, only repaired, and cooking on portable stove tops for another month was out of the question. That of course I wanted it repaired. Janice said she would order the parts and have it repaired. That was a week ago and the stove is still sitting there not being used until the serviceman says its OK.

This has been the worst (by far) service I have ever received.

To have the person at G&M tell me that she was waiting to see if I wanted to keep the stove was demeaning. It was her serviceman that told us not to use it and that he recommends replacement.

Lowes telling me that words like explosion and fire could not be written down was outrageous.

I spent several hundred dollars on a stove that exploded.

I asked about the liability of having further incidents on a repaired stove and was told that they are not liable for safety issues... What?

Being bounced back and forth between Lowes and G&M while each blams the other is ridiculous.

G&M saying they were waiting to see if Lowes would replace it and Lowes saying a spark or pop didnt justify replacing and that its G&M fault for not repairing it needs to be resolved.

The stove needs to be either replaced or fixed and if fixed a written service work order that specifies that its now safe to use. I would like this done ASAP.

G&M said I should file a Safety Report, but no one gave me any further information.. Loews said I should contact Frigidaire, which I did and after 3 different people was connected to Amanda, a supervisor.. ext 7756. Everyone just kept passing the buck.!

NO ONE told me how to file a report or to whom I could send it !

Here it is Monday Oct 9 and G&M says there is nothing they can do, they are still waiting on parts.

Why did I purchase a 2 year service contact ? Never again.

If a Lowes representative didnt lie by telling me it wasnt them who changed the wording, this would not have occurred. By the time Frigidaire got the service report the words were changed on purpose so Lowes could wash their hands. TERRIBLE..PEOPLE your employees. Polite but hard as nails and my guess is it came down from corperate.

Signed,

Craig Stevenson

Alison Ballentine

I have a service agreement that I paid $139 for ..... why?

I checked these model numbers against recalls but could not find this exact model

But this doesnt mean enough physical damage ws done to issue a recall, well here is my complaint.

Fire hazard forces recall of certain Frigidaire, Kenmore electric ranges

Hazard: Depending on the model, the surface heating elements can: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers.

While my exact model was not mentioned, I want this report to go to the proper authorities.

May

Posted by cooper

5/13/17 6:44AM

Just something I wanted to say about Frigidaire Crappy REFRIGERATORS!!!!!! I bought mine brand new 6/2014. As per my picture's with extended warranty.... now we paid I think over a grand for it. With everything or close, now they say that the cracks on the inside cabinet and ice maker bin that is broke is cosmetic and not covered under warranty. I am just throwing a warring out to people to not buy their crappy appliances if they are not going to cover this kind of stuff after throwing good money away like this i sure the hell wont support them anymore

Sep

Posted by Unhappy Consumer

9/28/16 3:04PM

Worst refrigerator ever! Believe me I've been on this earth just a couple years shy of 7 decades and this is, without a doubt, the worst refrigerator I have ever had. Purchased on 9/26/14 died on 9/25/16. Previous issues before it died were excessive noise, banging and clanking, hairline crack in door handle, refrigerator bulb burned out and could not remove or replace for fear of breaking bulb, ice, block hard, in cold air shut from freezer, refrigerator cold as freezer one minuet then overly warm the next. No consistency with cooling. Now this 2 year old refrigerator has a dead fan. No cooling at all in refrigerator. If all this was not bad enough, fan needed for repair was not available anywhere and their service provider could not get to me for a week or more. With no working refrigerator and all the food that spoiled inside exactly what was I supposed to do. Called their customer service department and I was treated worst than a criminal. They refused to transfer me to a supervisor or manager and when I asked for an alternate number to reach their corporate office I was advised there is no other number. At one point I was either inadvertently disconnected or the rep hung up on me. When I called back I was further advised I was reaching Electrolux/Frigidaire. Electrolux, really, you guys should stick with vacuum cleaners since you obviously know diddly squat about building appliances! I now have a New Whirlpool in my kitchen and I am hereby requesting some type of compensation for the the food I lost and this piece of junk refrigerator. With the amount I paid for this non working refrigerator and the new refrigerator I'm out $1,333.00. Being a senor citizen I don't have this kind of money to throw away. At this juncture I'm waiting for a prorated refund on the extended service agreement I purchased. Rest assured I will never purchase another appliance made by Frigidaire nor recommend Frigidaire to anyone. I don't expect to receive any type of response from Frigidaire but rest assured I plan to pursue this matter as far as the law allows. I don't expect a full refund on this refrigerator however I fell some type of compensation is in order based on the money I have put out for food and a new refrigerator.

Dec

Posted by Pissed customer

12/8/15 2:04PM

Frigidaire dishwasher bought march 2015, no longer works, run around from customer service, no tech in your area , wait another 3 days, unprofessional, rude, don't care, do not buy Frigidaire products, they do not stand behind their warranty, they know inferior product, simply waste consumers time...
DO NOT WASTE YOUR MONEY!!!!!!!!

Apr

Posted by Fran

4/7/15 3:32PM

Purchased a new refrigerator. 3 months with the appliance and the freezer goes out. Placed a claim with Frigidaire and now 3 weeks and the refrigerator completely goes out. All the food has spoiled. 3 weeks and still waiting for someone to come out and take a look at the appliance. Tech states no coverage in my area. To give them another 2-3 business days to get someone else out for service. Almost a month for service... this is unacceptable. I will contact Best Buy and let them know this issue. I will never purchase a Frigidaire appliance again.

Feb

Posted by Lies by Ommission

2/4/15 1:00PM

Frigidair is a ripoff. Their products are inferior and the company knows about problems but never tells or warns customers of their costly defects. WILL NEVER BUY ANOTHER ONE OF THEIR PRODUCTS. If you call customer service all you get is "I'm sorry." When I was asked what I wanted the company to do, I asked, "How about apologizing for duping customers, knowing a particular appliance has an ongoing problem, but do not tell them. I told the customer service rep that is lying by ommission.

Dec

Posted by Anonymous

12/4/14 8:54PM

Wall oven in brand new home doesn't work. NEW. Never worked. Frigidaire won't replace it. They claim they will get it repaired, waiting 3 weeks and Thanksgiving dinner ruined. Never saw such a bad company, irresponsible to its customers, uncaring, writing back nonsense about someone is going to get back to me in 48 hours, the people who talk to me tell me zero. There is supposed to be a part drop-shipped somewhere, but nobody knows when. Every thing you need is back-ordered, and they have no timeline on repairs. Brand new home with FOUR expensive Frigidaire Gallery appliances and they will not fix or replace defective oven. Shame on you Frigidaire, I've bought a lot of appliances and other things in my life and your company has the worst customer service and absolutely no support of your defective products. How do you stay in business when so many people are so unhappy with the junk that you sell us?

Sep

Posted by Dena Bliss

9/1/14 12:34PM

I have a very old clothes dryer that is still working. AMAZING. I couldn't believe when I bought this house that I would ever find such an old still in great shape working dryer. I can't believe it. I use it today. the model is DCIF-65. I think the serial . If you would like to use this in a commercial to prove the life please let me know. or on display, anything. I think its worth it. please let me know and congratulations on a wonderful product

Aug

Posted by Anonymous

8/11/14 6:49PM

25 days and no one still has come out to fix my dryer. They will not let you talk to a manager. They state he can not come to the phone and will call you back. Very poor customer service to the point being rude. They try to talk over me to control the conversation. Even if they find somebody tomorrow to fix my dryer it will still take them a couple of days to order the parts and so I'll be waiting a month.

Aug

Posted by Ami

8/5/14 5:04PM

I purchased a beautiful black Frigidaire Gallery refrg. 8/2012
What a lemon! I also purchased ins. through Frigidaire. I have a broken handle and can not get approval for a new one. I keep tape on it to try and open the refrig. Everyone that comes to my home knows what a poor product and even worse ins. coverage. It has been a lemon from day 1.I should have returned it but had faith you would take care of your product. I have lost food had ice maker problems and crooked shelves, refrg. not keeping cool.
I have a 20 yr. old whirlpool in my basement never a repair.

Jul

Posted by Anonymous

7/25/14 8:59AM

I purchased a Frigidaire stove, refrigerator and dish washer in May of 2014....we built our home in 1973 and the stove is right next to the refrigerator and has been all this time.......We never had a problem with the refrigerator until we purchased a Frigidaire appliance the whole side of my refrigerator is buckled from the heat of the stove.....they say it is to close to the stove well it has been like that for years and never any damage......check it out all of FRIGIDAIRE APPLIANCES ARE MAKE CHEAP ......I AM STARTING A FACEBOOK PAGE TO TELL EVERYONE HOW CHEAP THEY ARE MADE......PLEASE DO NOT BUY ANY OF THERE PRODUCTS....I HAVE PICTURES FROM MY OLD REFRIGERATOR AND ALSO THE DAMAGE FROM MY SO CALLED NEW ONE.....WILL POST LATER

Feb

Posted by DJoZ

2/17/14 10:08AM

I purchased a Frigidaire dishwasher in October, 2011. Yesterday the unit started to leak and after investigating the problem I have found the heating element for the drying cycle has burned a hole in the tub's floor. Today I contacted Frigidaire's customer service to inquire about an extension to the original warranty. This is obviously a manufacturer defect not misuse by the owner. I am dismayed by the fact that a company would not be willing to extend a warranty for a product that could be a potential fire hazard. Thank God I was home when the leak started, only he knows hjow much water damage I might have incurred otherwise. I will never buy another Frigidaire appliance and I will be contacting the Attorney General in North Carolina, Georgia and Illinois for their support.

Feb

Posted by BrianYYC

2/10/14 12:21PM

From your website...

"About Us

At Frigidaire®, we know your time is valuable. That's why we're committed to designing high-performing, time-saving, easy-to-use appliances that help you get the job done right. So you're freed up to enjoy the things you love."

How are your service problems measuring up to the above statement?

On January 27, 2014, I first contacted Totem Appliance & Refrigeration in Calgary to report a problem with my Frigidaire Electrolux refrigerator. They could not send a service technician to my residence until February 3, 2014. Subsequent to that visit, parts were ordered which appear to have been received by Totem as of February 10, 2014. Totem gave me a date for a service technician of Tuesday, February 18. That is 3 weeks without a refrigerator! I have two questions. 1. Why should I purchase another Frigidaire Electrolux product of ANY kind in the future? 2. Why do you have only one authorized service center in Calgary, a city of over 1,000,000 people, when they appear to be unable to handle the customer service in a timely manner?

Jan

Posted by Anonymous

1/31/14 5:28PM

Wish I would have come to your site prior to buying your products it's a shame how your company is run. I bought all frigidaire gallery products for our kitchen. I have had nothing but trouble with the refrigerator since we purchased it. The icemaker, the lighting device melting into the back, and now the mother board. After reading all the complaints everywhere I am sure related to ice maker leaking.After reading all the complaints about the same product and problem it's obvious your company does not care about their consumers. It's obvious I will never again purchase one of your products or stock, cause I'm sure the company will go out of business.

Jan

Posted by Anonymous

1/8/14 8:16AM

I bought a fridge that was delivered 10.5.2013. It died on 12.28.2013 not even 90 days later. I have now gone almost 2 weeks without one and still don't know when it will be fixed. I have been told it would have to be rebuilt and all sealed systems replaced. I called on 12.30 and one of the serivce companies was called and sent. I was told the next day they would call and tell me what needed to be done. I had to call because no one called me. I called again on 1.3.2014 and the service rep called the appliance service and said they had ordered parts. It is now 1.8.2014 and still have not heard when it will be fixed. Why not replace an appliance this new if it has to be rebuilt? I lost all the food that was in it, time from work, and continue to have to buy ice to keep a little food.

Jan

Posted by Leslie NC

1/3/14 10:18AM

I Purchased A Refrigerator In July And 4 Months Later, The Freezer Would Not Work. I Lost All My Meat And 50 Bags Of Peaches I Froze Myself Over The Summer. I Cannot Get Any Help With This At All. This Is Bull!! I Could Not Even Get Help On The Phone; I Stayed On Hold 6 Times For Over 30 Minutes Every Time - Even When Trying To Order The Part That I Did Not Know To Purchase When I Bought The Refrigerator!!!

Jan

Posted by Ms. Jerry Cooper

1/2/14 10:43AM

I bought 3 kitchen products 3 yrs ago. The ice machine in the frig. had repairs 1 yr after purchase....It worked for about 1 yr then just quit making ice. Then all of a sudden it made ice for about 2 months. It quit again and I have been buying ice since. I paid over $2,000 for this product and am very unhappy with your product!
I'm 75 yrs old and have never had so many problems with a kitchen product. A couple of times the freezer has warmed up which caused frost. Both times all doors were shut. I will not recommend your products and am so disappointed and am mad. My sales r,eceipt describes product as 299459573; Bin-FF02 Vend part-FPHB2899LF. My children refer to it as a piece of junk. I cannot afford another comparable appliance. I always bought another brand of appliances bot liked the looks and battled myself when buying your brand. I liked the looks of this piece and bought it. BAD DECISION!

Jan

Posted by gloria

1/2/14 6:12AM

can not receive any help from your customer service dept.in regards to our payment for our extended contract.please if possible contact me at home asap i'm gloria dickerson my husband is richard dickerson,

Nov

Posted by Anonymous

11/20/13 12:31PM

Your wall oven warranty is worthless. Service personnel have been here twice and the unit is still silent.

Nov

Posted by Bev

11/17/13 5:26AM

I bought two stoves from you, both are gas/electric combo.
I paid over $ 2,000. for each. Parts are no longer available. What is the sense of buying quality stoves when they don't last any longer than the cheap ones. About 7 years old. I bought them with the idea I was getting quality. The clock/timer went and guess what? I can't get the parts!!

Oct

Posted by Nancy & Jay

10/14/13 10:34AM

I purchased a full package of Frigidaire Professional appliances for my new home in Aug of 2010. Three years later, the stainless steel finish on the stem of the handle for both the warming drawer (which has never been used) and the dishwasher are blistering. Now we are getting an error message (EO-14) on our range. I tried contacting customer service via e-mail and got no reply. I contacted them via phone and was repeatedly told to call another number. I actually got a person to answer a phone regarding the handles and they told me I would have to pay $200 for replacements, this is not covered. I have yet to contact anyone re: the error messages on stove. After 8 phone calls, I have resorted to writing this review. I would NEVER buy another Frigidaire appliance. I thought buying the more expensive Professional series would ensure higher quality, but NO! We are a household of two adults in our 50's and our appliances are mildly used (we eat out a lot and run the dishwasher 3x per week) and they broke down after three years. Pitiful! I am not sure what is worse, Frigidaire appliances or Frigidaire customer service! Worst customer service ever and a company that will not stand behind it's defective products!

Oct

Posted by Had it with Frigidaire

10/8/13 7:20AM

I bought a brand new double door Frigidaire Refrigerator at end of 2010 and have had unending problems with this unit - model FPHC2398LF - paid extra because it was a counter depth unit. It started with the ice maker which has now been repaired/replaced a couple times. Then water would not dispense from door due to "frozen water line". And now it just quit - doesn't cool at all. I've continued to buy the extended warranty on this lemon from Electrolux and they lost my last payment because I made it thru online banking and they are not set up for that! Not sure what they are going to do - I'm waiting for authorization number to get it repaired. Meanwhile food is spoiling.... And I will never buy another Frigidaire again!

Oct

Posted by Mikter99

10/3/13 12:07AM

I bought a dishwasher and a stove and my dishwasher had to get repaired after 13 months the motor broke Frigidaire did cover the cost of the part but I still had to pay to get it fixed. My stove heating element broke after 17 months and Frigidaire paid for the part and once again I had to pay a service person to fix it. A month later I did the self clean for the first time and my inside of my oven got burned up and once again my oven stopped working. Also one of the burners do not work on top. I wrote Frigidaire and they said they would pay 10 percent for the part that I needed because I don't have a warranty on my stove they can't do anything else. Well I think I got a bad stove and as much money as I already put into getting a service person to come and fix it and as much money I will spend to get the part and to get a person to fix it again and I minds well get a new stove. I will make sure everyone that I know will never purchase anything from Frigidaire. The products look nice but as with my experience they do not last. I had a stove that worked for over 10 years never had a problem I thought I was getting a upgrade wow was I wrong I now have to go buy another stove and it wont be Frigidaire because I am scared I may have the same problems.I wont fix the stove that I have because it already had the same problem once before why would I chance putting all that money in to a bad stove that was sold to me?

Aug

Posted by Anonymous

8/26/13 7:59AM

I will be advising everyone I can speak to, not to buy ANY Frigidaire product. We bought a new washer, dryer, refrigerator and stove 4yrs ago. We are two seniors, do not abuse the products. The washer has been repaired 5 times, the frig does not dispense ice, the rails that holds the basket in the freezer is broke. the bottom tray on the frig door is broke, the oven on the stove is 50 degrees off, one burner has to be lit with a match. These are not the bottom of the line products, I paid good money for them. When I call customer support, I am basically told "tough luck"! There is no excuse for products that are not even 4 yrs old to be in this condition, EXCPT THEY ARE JUNK!! And Frigidaire will not stand behind them.

Aug

Posted by boycotting

8/2/13 10:06AM

I bought a Crosley laundry pair, which was made by Frigidaire. I have had it less than 2 yrs. There is just two of us and the transmission is out. We have waited 7 weeks and still no part. I will not buy another appliance with the name of Crosley, Frigidaire, or Electrolux. I am telling people at church, stores, family, hairdresser, etc.

Jun

Posted by Anonymous

6/26/13 8:28AM

In May of 2012 we purchased a Upright freezer. A year later the freezer is not working. Contacted the Frigidaire Service Contract and was told that they were not going to replace the freezer becasue it could be fixed. The way the feeezer could befixed by bypassing the condenser inside of the wall and putting a condenser on the back of the units which there is no space. The representatives were very rude and uncaring. Lost food and no compensation for the lost of the food. Never again will I purchase a Frigidaire appliance. The appliances are a piece of junk.

May

Posted by Anonymous

5/3/13 8:18AM

In May of 2012 we purchased a 36" five burner cook top. About two months ago the bottom unit separated from the top and all but one burner was rendered useless. We were told that the cook top could not be fixed.Our extended warranty from Lowe's (another story)sent us an in store credit for the purchase price for what we paid in 2010. Now the same cook top is approximately $150 higher, and is identical to the one we purchased in 2010. We also lost two years of what we paid for the extended warranty and will have to purchase another extended warranty with the purchase of a new cook top.
We emailed a complaint to Frigidaire where it said "contact us" and here is the reply from John Filiatrauh, Electrolux Major Appliance North and Latin America..."Please contact the Customer Care Center in order to get assistance on this China manufactured cook top.." Customer services basically told us we are "SOL"
Judge for your self about the reliability of this Frigidaire product, and the responses when complaints are made.
We report, you decide.

Mar

Posted by Anonymous

3/14/13 6:52PM

We purchased our house November in 2006 adding the Frigidaire Professional Stove, dish washer and Fridge. Within the first year the dish washers reservoir went out, a 100.00 fix. A year later 2008 the right main burner on the glass top stove went out as well as the electrical numbers that displays how high the burner is on. I called Frigidaire for a year asking for answers. Frigidaires customer service was willing to send out a repair man at my exspense. Come to find out in the middle of 2009 we had the 5 year warrenty plan. The stove was then fixed. NOW here it is the end of 2012 the dishwashers motor is going out, very loud, leaks, the water blades have popped apart and it never cleaned the dishes well. What are these appliances made of aluminum foil? Nice on the outside but pure junk. I wish I had found this site prior to purchase..

Mar

Posted by Seaveyd2

3/3/13 9:08AM

I purchased an $1700 stove in October 2012; it was installed in December 2012. The digital panel broke in early November, 11 months after I started using it. By February the digital panel broke 2 more times. I had no oven for Thanksgiving when the stove first broke, and my first holiday with the new stove, as the service person was booked up. Now I am $300 dollars into repairs and still no stove. The worst part was my experience with customer service. The service agent, supposedly a supervisor, was extremely rude, unprofessional, uncaring and seemed happy to tell me that the company did not have to repair the stove as it was over 12 months.

Feb

Posted by jim

2/8/13 2:56PM

I bought all Kitchen appliances in September 2012. They were delivered in October 2012. After 8 warranty visits from the authorized repair company I still don't have a working refrigerator. Every time I called customer service I got the same canned line " Sorry for your inconvenience " or " I understand ". I told them I don't think they do understand I was told my box was fixede four times and 4 times I've had to throw the contents out Service department just reminds me that they are not responsible for lost food. They have pulled my box out on the floor 4 times and I asked them about scratches on my new hardwood . They say not responsible for scratched floors. I said why won't they give me a new box they say Warranty is repair only and only after the deem it irreparable will they replace it. Well it's been 5 months of no refrigerator and I'm still waiting. I'll tell you I have not missed a payment on all 4 of these Frigidaire appliances, but I sure have thought about it. When ever I asked the customer service people about talking to a manager I would only be given a supervisor who would start to recite the canned speech again. I do have about 6 pages of conversations with different tech people documented with dates and times. I was raised on Frigidaire and had a lot of respect for the product until now. Oh I forgot they did offer to extend my warranty another 6 months but what goods a warranty on a broken refrigerator other than guaranteeing it will be broke another 6 months. SOMEBODY PLEASE SHOW ME I DID NOT BUY FROM THE WRONG MANUFACTURER and make things right.

Jan

Posted by Lynn

1/28/13 2:32PM

I purchased a Frigidaire Dishwasher on 5/20/12 from Lowe's in Hammond, Louisiana. The dishwasher was doing great until about a month ago, on the normal cycle it will not even attempt to clean the dishes. So, I began using the pots and pans cycle for everything. That is the only way that my dishes will get clean. Now, in order for the dishwasher to go through a cycle, it take 4 hours or longer not counting the drying cycle. This is ridiculious. In 1994 we had a house fire and it was discovered that there was a malfunction in the dishwasher that caused us to lose everything that we owned.

I have called Frigidaire as we have the years warranty on it. They give me lists of repair companies. S & L came out and the guy actually didn't know what had previously come out of his mouth, as the next thing contradicted everything that he HAD said. He basically did nothing and left. Useless. Then Gorman Appliance came out. Couldn't find anything wrong with the item, just said it was a piece of junk. However, when he wrote up the report, he put that he exchanged several parts so that he could get paid.

I called Frigidaire back and they said since there was nothing that could be found wrong with the appliance that due to the age there would be no exchange. I was asking for the THING to be fixed, now I just want IT out of my house. The call center tells me that I am not running hot water enough before I turn it on, or go and turn my hot water temperature up. Bull!!!

When you give a warranty,you should be good at your word and honor it, especially when people pay so much money out for CRAP!

If ANYONE has the number to the CORPORATE OFFICE, please let me know. You can e-mail me at
Thanks for taking the time to "listen" to my griping. Frigidare surely didn't and don't care. They don't deserve to be in business!

Jan

Posted by Anonymous

1/25/13 1:30PM

From my own recent experience and reading the comments here, it is safe to say that Figidaire can give a rats a-- about their customers. In April of 2012, my wife and I purchased a refrigerator, dishwasher, oven range and microwave, all Frigidaire appliances. Four weeks ago now my microwave took a dump. We called frigidaire and they sent a repair company out. It took them 5 days to come out. The technician could not figure out what was wrong so he unattached it from my wall and took it to his shop. Two weeks later and we still have not got it back. I called 3 times this week (1/21/2013)and have received the run around. I called Frigidaire and they assured me that my microwave would be repaired and delivered to us next week. That is four weeks without our brand new microwave. UNACCEPTABEL FRIGIDAIRE! YOU DO NOT CARE ABOUT YOUR CUSTOMERS AND IT SHOWS. My mom WAS going to purchase the same microwave, not any more. As I will tell everyone I know not to.
Roy Garcia

Jan

Posted by RDGPSG

1/23/13 11:27AM

I purchased a Frigidaire refrigerator Sept. 9, 2011. In April 2012 the ice maker quit working. I contacted HH Gregg where I purchased it and they sent me a list of authorized service agents. 6 months and 3 ice makers later it still does not work. I contacted Frigidaire about replacing the refrigerator since all of this was within the one year warranty period. They informed me that the warranty had expired 2 days prior and they would not honor it even though all repairs were done in the year timeline. I contacted the extended warranty company who informed me that I now have to have an additional 3 service calls for the same problem and then they will decide if they want to replace my refrigerator or not even though their warranty states they will. The ice maker was replaced on November 11 and again on January 18. I still have no ice. I contacted the warranty company yesterday and told them this is the third call...same problem...they can't seem to fix it. She informed me that this was still considered one service call (all part of the November service call) because they had not fixed it. After 5 ice makers, new valves and heaven only knows what else they've replaced I obviously have a defective piece of equipment. Since Frigidaire doesn't seem to have enough confidence in their workmanship to make the product good I have to say that I have purchased my last Frigidaire appliance!

Dec

Posted by David

12/27/12 8:38AM

their dish washers are NO GOOD they dont close correctly they take too long to wash ANDS the best thing is YOU CANT GET ANYONE TO YOUR HOME TO FIX THE PIECE OF JUNK

Nov

Posted by JC

11/29/12 8:15AM

November 29th, 2012

Yesterday was the 5th time in three months that a local repair agent came to our home to repair our new Frigidaire Affinity dryer. We purchased this machine less than 6 months ago.

On each visit by the same technician he examined the issue, reported that he would need to order the thermostat-type part or panel computer, and would return at another time. As a bi-lateral amputee who works from my home, this repeated problem is very challenging - with 2 teenage kids who are active in sports and dirty lots of clothes.

However, given the frequency that this malfunction occurs, it is reasonable to assume this dryer is not actually repairable because it performs effectively for only a short period of time before more part replacement occurs.

In this last visit I asked the technician if he would write a letter of support to your office, requesting replacement of the defective machine. At the 4th visit and again yesterday he said he would write, and was aware of similar models having similar malfunctions. However yesterday he also said that in writing the letter his company would "lose the account" - presumably indicating Frigidaire corporate office would be displeased with his work. I
We want our dryer replaced immediately, as defective. There is no reason to think this problem will be resolved with this last repair. It will likely break again, and soon.

Nov

Posted by Ana Marin

11/26/12 12:00PM

Buy my appliances in May 2010, spent 4.000 on Nov/21/2012 one day before Thanksgiving put self clean, this was the second time he did, and after 20 or 30 min., Began to burn the part of back of the buttons, the oven was not dirty and there was nothing inside the oven, I called the company and they say I have no guarantee that I have to pay for a system defect or design that the company is responsible not me, they did not check the problem. The company needs to have criteria where they can identify problems of designs they make. NO MORE BUY FRIGIDAIRE
Model No. FPEF3081KFC
Serial No. VF01260233
And people who have the same situation, call
Better Business Bureau
Consumer Reports
Facebook
Twitter
And let him know all your family and friends not to buy FRIGIDAIRE
I hope that if you are interested Coorporación this comment and can contact Ana Marin (954) 496-5093

Nov

Posted by Anonymous

11/20/12 7:44PM

I bought a frigidaire refrigerator 10/28/2011 and now 11/20/2012 has stop working. The temperature display is not functioning and has a constant beeping sound. Once your one year warranty is up, your S.O.L. It's hard to get a direct phone number to get any help and once you do get a representative, they give you a phone number to call to a third party. Customer service sucks as well as the brand!!! Parts dont last long and may be an ongoing issue. Your probably better off purchasing a new refrigerator before spending hundreds of dollars for parts and labor fixing your old refrigerator or in my case, my one year old refrigerator. Never again will I purchase a FRIGIDAIRE BRAND and will definately share my horrible experience with people before they suffer like me.

Nov

Posted by tc

11/16/12 10:51AM

We purchased our Frigidaire Professional Model # FPHB2899LF3 Serial #4A04000047 on 4-30-2011 and spent $2084.12. In Feburary of 2011 the Ice maker quit. I called and they gave me a local serviceman H & J repair out of Norton, Ks. We called and after about the 5th call he called us back and said he could not fix it we would have to purchase a new Frig. I then spend several months calling Frigidaire and they kept saying they would have someone call me. No one did. Finally about 2 weeks before the warranty ran out I was told that they would not be able to have anyone out before the warranty was up and we would have to pay for everything our selves. I told them no way. I would fight them on this. Know not only does my Ice maker not work I have ice building up behind the draws that I have to remove every 2 days in order for the draws to close. I have spent almost a year trying to get my frig fixed. Finally the place we purchaed it from said they would take a look at it but that is not a option because we would have to to load Rent a trail load it and drive 4 hours round trip, leave it for about a week for them to look at it. Rent a trail again and haul it 4 hours home if it can be fixed. Everyone at customer says they will have someone call me or they will call back.I have never had anyone call me back and I always have to call them and I get the same answer. I will look into it and call you back. I WANT MY MONEY BACK SO I CAN BUY A FRIG THAT WORKS. Please do something.

Nov

Posted by Roobina

11/8/12 4:24PM

We bought a Frigidair Ref. Model FGUI2149L and Serial # 4A22410539 end of May 2012. It was delivered some times in June 2012. From day one I noticed that doors would make noice when open and close. There were some scraches on the doors and the Ref. looked used to me. Then the freezer area would have a lots of steam and some ice. I called Pacific Sales where we bought it and they sent a tech person. He touched up the scraches and told me that the steaming was normal. Then after 2 weeks we noticed that Ref. is not cooling and we end up throwning some food out. The feezer was full of ice due to not defrosting. I called the sale person and he directed me to the Frigidair customer service and they directed me to local appliance service for Frigidair. It took almost one month for them to show up and meanwhile we had to throw all of food due to defective Ref. The service person put some ceiling around the doors and clean the ice behind the freezer walls and he told us there was lick. It worked for one week and then the same story all over again. We called Frigider customer service and requested to replace this defective Ref. and we were told that we have repair warranty. They told us if we had 3 major repair may be they will replace (3 major repair on a new Ref.? very much ripoff). We requested the same service person since we thought he is familiar with what is going on. It took another 3 weeks for him to show up becuase the manufacturing tech told him he need to order the Diice kit and some other parts and he had to wait for the order. We had no Ref. again for almost a month. After a month the service person came and made the changes per what the Frigidair Tech told him. The Service person told us that this Ref. is not fixable and that we will have the same problem and he is not returning since he has done every thing possible to fix it. I contacted Pacific Sale and Frigidair and requested a refund so that we can buy another Ref. They are not willing to do so because we have repair warrenty! The warrenty make sence if we had this Ref. for a while but we had issues from the day one and we are asking to take it back. I will fight for our right no matter if I take this to court. This was our first Frigidair and first Pacific Sales buy and never again. Please help us to resolve the issue. Thank you.

Sep

Posted by Anonymous

9/25/12 6:40PM

I need cold storage similar to a root cellar. I have in floor heat in my basement. I need a place to store apples, carrots, potatoes, onions, etc. My refrigerator does not accommodate the temps. or space can you develop something to accommodate my needs?

Aug

Posted by new age

8/30/12 9:58AM

PLEASE? make the draws of your fridge, vacuum option, so we save on food bills!
ALSO make a seperate unit the size of a dishwasher,we can keep bread/chips.ect.. in- under counter- ALSO to save with spoilage.