Frontier Communications Corporate Office

Frontier Communications corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Frontier Communications Corporation
3 High Ridge Park
Stamford, CT 06905
United States
Phone: 203-614-5600
Fax: 203-614-4602

Frontier Communications Corporate Office Comments

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Aug

Posted by Dusty

8/5/23 1:13PM

I was scheduled for installation on 08/04/23 between 8am and 12pm. My wife took the day off work to wait for the installation. When no one showed up I spoke with someone on chat around 1230 and was told that they would be there to install. I again called at 4pm when the app told me the technician was at my house. I was home at this time and there was no one at my house to install the service. I was told that they would not be there that the appointment was changed to 08/05/23 and someone would be there to install then. We AGAIN cancelled our plans for someone to be there for installation. AGAIN no one showed up. I spoke with someone on the phone who advised me that I was never scheduled for 08/05/23 that the appointment was for 08/07/23. When I advised that that did not work because no one would be home since my wife and I would both be at work. The appointment was scheduled for 08/04/23 for a reason because my wife was able to take the day off. We are not able to take the day off on 08/07/23.
There was absolutely no communication from your company to explain any of this information to me and resulted in 4 phone calls to your company at almost an hour each time. No one was able to give me any information about what going on with the situation. The lack of customer service with your company and your technicians is absolutely ridiculous! As I explained to the supervisor today on the phone there is serious issues with the communication to your customers. I would appreciate a phone call from someone ASAP I can be reached at 618-922-7015

I now just received a message that they are sorry they missed me and to reschedule. AGAIN I am here an no one is here to install but I missed them?????

Oct

Posted by J

10/18/20 12:02PM

If u want the company of frontier to succeed, not loose good workers that try to help, maybe the company should have english speaking representatives on their phone. I cancelled frontier almost 3 months ago, still awaiting my reimbursement for last payment. My internet connection was so crappy I had to reboot this daily. I will not choose frontier ever again until I get the services I need. It may be time for corporate office to find out who their main competitor is and learn

Jan

Posted by Anonymous

1/20/20 1:06PM

I contacted Frontier pertaining to my internet, and they told me they would have to have a technician scheduled out for Monday, Jan. 20, 2020, between 8:00a.m - 12:00 noon. Around 9:00am a technician contacted me and told me he would be here in 15 minutes. He contacted me by phone afterwards and told me he was at my address, he asked me what my address was, and I told him, he then said he was at a different address same street. I asked him if he could call the company he said, no, that I would have to contact them myself. I immediately called Frontier, got transferred around, got hung-up on, and spoke with 4 poeple, and then they try to set me for an appointment for Wednesday! not acceptable at all!! I was on the phone from 9:00 - 2:05pm

Jan

Posted by Anonymous

1/12/20 2:09PM

I signed a contract March 2017 and had no issues for the 1st year. After that my bill went up from 24.99 to 44 after I was told it would not go up. Due to being lied to they said they would give me 2 years at 34.99. We had several times the internet was slow or going out and the tech kept questioning why it kept getting turned down (we signed up for HSI 6M and it kept getting turned down to 3). Then I had called and they told me I was on a 3 but they could sign me up for 6 at the same price (I had not found my contract at this point). I told them ok but the next day told them never mind as I got an email saying it would be 44 and that there was $110 installation fee which I could not afford. I was then charged over 100 for early termination and called 12/20 opening a dispute. They told me $100 would come off. My bill came out today with the $100 still on and the dispute was closed with no contact to me at all. I had found my contract where it did state that I signed up for the 6M and was told today that there is no difference in price and the $100 would not be taken off as I had previously been told. I do not feel I should have to pay any of the $170 that my bill is due to all the lies and being pushed to slower internet for over a year.

Oct

Posted by Anonymous

10/9/17 10:42AM

Frontier's statement directing one on how to post a comment really says a lot about the company: "Please use the form below to post your comments regarding your experience with Frontier Communications and the reasons you are contacting their corporate office headquarters. PLEASE AVOID USING PROFANITY."

I am posting one paragraph of the five-page letter I have written to Frontier.

When I say Frontier is the worst company I have ever dealt with, realize I am 74 years old, so that encompasses a LOT of really bad companies. Also realize I am not complaining about the people who answer the phones. As with most there are some a little less competent than average and some more competent than average. The problems I have been experiencing with Frontier are not the fault of individual Customer Service or Technical Support representatives. The responsibility and accountability lie with the higher level management and a corporate attitude that does not include any of its customers.

(Edited to conform to Frontier's expectations of a comment from a customer.)

Jul

Posted by NN

7/6/17 12:48PM

I have recently switched from Charter to Frontier and God knows what a horrible mistake as I was fooled by their April Promotion. From day one, it has been nothing but worst customer service ever at every level. The first rep decided to assign me a new phone number instead of porting my existing home number and for two weeks, I was paying for Frontier and Charter as I could cancel my service with Charter since I would have lost my home number which I have had for over 20 years. My issues with Frontier continued and recently I got two monthly statements (over $300 each) while I was told my monthly bill will be $85 before. It seems like this is their standard practice as they intentionally don't send the new customers emails to provide details about the service and monthly fee, so you don't have any record or proof to make your case.

Feb

Posted by SAD IN CT

2/28/17 1:10PM

I am so despondent that Frontier took 203.00 out of my bank account AFTER I CANCELLED THEIR INTERNET SERVICE! They owed me $79.05 and took over 200.00 out. My mortgage bounced and I have called 5x since January 23rd and each person says something different. Once guy even said "I don't need this crap" and hung up on me! Does snyone know how I can email someone in a corporate capacity?????????? I cannot find an email address. I do NOT want to email a long saga to some idiotic customer service person. What Frontier has done to me is criminal! I want my 79.00 and my 203.00 yesterday. This is so wrong. I only paid 48.00 a month for internet so why the hell did they take 203.00? I doesn't make any sense. I am tired of crying as I just want my money back. That is half a paycheck for me!

Jan

Posted by Mike

1/18/17 4:12PM

Tried to order internet and three business lines for my new pediatric office in east Texas. After approximately 18 hours on the phone and on hold, and speaking to no less than 18 people in your employ, the 1st appointment was missed completely, and the second appointment didn't happen in until late in the day the next day (today) with the tech order for ONE phone line and to tell me that internet was NOT available at my location. Your company has wasted a week of my time and I have lost two, soon to be three days of business due to your company's ineptitude. I am at a loss how you stay in business. Your competitor is going to install service for me, and I will not ever recommend your service, due to the complete ineptitude of your customer service and technical staff. If you knew how angry I am at your company right now.

Dec

Posted by lido

12/6/16 4:48PM

What an embarrassment it must be to work for the worst organized/operational company on the planet. The lack of proficiency, process and customer service is breath taking. I have experienced the worst Internet access via their DSL service. If it ever stays connected it is worse than a 1200 baud modem.

Compounding, the lack of responsiveness and networking tools and staff to identify, monitor and remedy network problems is horrific. 7 months and going with no end in site. Never returning a customer call is standard operating procedure. The amount of time spent educating them on their own issues is profound. Without provocation the call center will disconnect your call. This trick has occurred to me at least 18 times in three weeks. What a joke.

Sep

Posted by Anonymous

9/25/16 10:48AM

My experience began on September 9, 2016 when I called Frontier Communications to inform them that my internet service had gone out. I was assured that the internet would be restored by September 15, 2016. Why it would take six days to restore service was beyond my comprehension. I was told I would receive a phone call within 24 to 48 hours informing me when the service technician would be dispatched. That call never came. When September 15 arrived, there was still no internet. I called once again. I was told that the technician had come, had not made the repair, but had closed the ticket. So a new ticket was created. Once again, I was told the problem would be repaired within a week. Astonishing! And, once again, I was told I would receive a phone call within 24 to 48 hours informing me when the service technician would be dispatched. Yes, you guessed right - that call never came. A couple days later I called to check the status of the ticket, and the representative told me that the new ticket indicated the internet would be repaired by September 29, 2016. I shared my incredulity with the representative, and he suggested expediting the ticket (an escalation, I believe). Hallelujah!

Well, today is September 25, 2016. Still no internet. Still no return phone calls. I have called at least eight times and have spoken to numerous customer service representatives and supervisors, among them Toni, Tracy, Eddie, Kelly, and Rowan. All of them had assured me that I "probably" would have internet service restored by September 29, 2016. I find the word "probably" quite disturbing.

I am a musician, and I'm wondering how many gigs and how much income I have lost since September 9, because I have not been able to receive email. I suspect one would agree that nearly three weeks of waiting for internet service to be restored is totally unacceptable.

Sep

Posted by Xjagwant some?

9/3/16 5:28AM

It's all been said over and over again. The "Suits" at Frontier don't give a damn that their organization is poorly run because they get their fat checks and year end bonus without fail. Remember, we are just paying customers without any consumer protection, Federal oversight, or Regulatory agencies willing to take a stand for us. But remember this, we did kick the British out of this country twice in our history. Will history repeat itself ?

Jun

Posted by lautml

6/7/16 7:59AM

Frontier is the worst service provider that I have encountered in my my 52 years. I would like to add that I have lived all over this country. Myself and 19 others have trouble tickets currently in my area. Internet problems/phone problems. I was informed this morning that they were doing nothing to resolve the issues. They call it 'Common Cause'. Meanwhile, PAY YOUR BILL!!

Jun

Posted by YOUR company is abusing the elde

6/6/16 3:38PM

I wonder how many customers have retained attorneys to deal with your company. I myself know that I am. You left my elderly mother without a working home phone for 2 months. I have tried to cancel my account and to date nothing plus now you are charging my 87 year old mother 700.00 because you failed to cancel our account after 6 phone calls and still I have not received the boxes that I was suppose to, to send the TV verizon equipment. you should really be disgusted and ashamed. we want our account CLOSED please and we would like to follow the proper process to ship back the equipment and not have to pay for mistakes from your company. I have called and held on the phone for hours, actually I am holding right now and have been for 30 minutes already. When I ask for a Manager they place me on hold or hang up on me. What exactly are you all doing to help us? I would like a phone call immediately from someone that will take care of the job I need done. My cell phone should be on the many notes in your system. I want the charges removed immediately so that my poor mother does not have to pay.

Apr

Posted by Samson

4/29/16 11:13AM

What an incompetent company. No one answers the phone; telephone prompts revert right back to the original recording; all mailboxes are full; and they close up early on Friday. Verizon sold its FL, TX and CA customers out to a substandard company. I can't even get anyone in biking to understand what ACH transfers are. Absolutely unprofessional and incompetent service. Where's big government FCC when we need them?

Apr

Posted by mark

4/16/15 7:39PM

To whom it may concern or to whom the Republicans and Gov. Scott have not bought off:
A local Verizon manager, Mr. Steve came to my apartment with a senior technician on Friday the 10th of April. They had to fix a damaged cable and set up my phone system due to a break in on the 1st of April which unplugged my phone system components and took the batteries out of my cell phone. The same day a professional broke into my car and purposely messed with my break system and break light system.
Since the 25th of March to the 10th of April, I was without internet and phone. I am disabled and fall 3-5 times each week. If one of those falls were life threatening, I could not have called 911.
Verizon messed up my phone change 8 times.
Only 4 days after the Verizon team fixed my phone and internet system, a creditor contacted me using a credit collector L7 Service calls out of Denver, CO and Clover, SC. The number was 720-685-6320. My new phone was unlisted and unpublished. I was promised by Verizon that no one could get my number. They did.
I tried to get help from Gov. Scott, The Fla Attorney General, Florida Department of Law Enforcement, Lakeland Police Department (destroyed a police report I called in), Adam Putnam the Commissioner of Agriculture and Consumer Affairs. It appears that Verizon and other phone providers gave millions only to Republicans to in act a law which de-regulated the phone industry. Even the Florida Public Service Commission has no authority to regulate the Florida Phone Industry. The attorney general of Florida even hires foreigners to man their phones. Many are from England or Scotland.
I firmly believe that the people behind the leaking of my unlisted phone number are Lakeland Mayor Wiggins, the director of security at Florida Southern College (a retired Lakeland Police Officer), Gov. Scott, Attorney General Pan Bondi, the dean of the business school at Florida Southern to harass me for exposing the use of Federal Education Funds by Gov. Scott and other Republicans who spoke at a rally on the campus of FSC. The moved classes making it hard for handicapped and disabled students to get to class despite the fact that 3 empty auditoriums could have been used. I was banned from the FSC campus by the dean of the Business School and two members of the College Republicans.
I even had the new number placed on the Florida and National no-call list. Their systems could be hacked by the bill collecting industry, or there are people within them being paid to release confidential information to the credit collections (mostly owned by Republicans according to my research.
This time I did not put the new number on the no call lists. If the same collector calls, I will even be more aggressive and go public by writing an article and posting an article on various international agencies and periodicals. Maybe even the Human Rights section of the United Nations.
Florida Southern College, Gov. Scott, Attorney General Bondi, The dean of the business school, the Lakeland Police Department, the director of security at Florida Southern, Mayor Wiggins, and Verizon itself should be invested fully by a Federal Agency, not a Florida System.-Mark Druce

Dec

Posted by Eileen

12/29/14 7:53AM

My complaint is about customer service. When I got first bill I called because under AT&T the bill was automatically paid by my credit card. After a LONG wait I was able to talk to a person who assured me that the bill would be paid automatically by my charge card. I updated the expiring date of the card with that person at that time. Then I got an email saying the expiring date needed to be updated! So I attempted to go on line and do it and was instructed to cancel and resubmit the automatic charge payment option. Well I cancelled it, and then couldn't resubmit it on line. After several calls (45 minute wait time) I just hung up. When I got the next bill I went on line and paid it with my credit card and then hopefully was able to resubmit my information for automatic payment. There is no excuse for 45 minute or longer wait time to talk to a representative. Anymore problems and I will take my business elsewhere.

Dec

Posted by Waiting

12/24/14 10:46AM

If you want to deal with a company that flat out lies to you about when they will come out to fix a problem, then Frontier is the company for you. I have been without incoming phone service for about a week and the people at Frontier could care less. They not only lie about when they are coming but also lie about why they did not arrive.

Nov

Posted by Anonymous

11/28/14 2:31PM

I would like to send you an e-mail, but could not find an address on all the web sites I looked at. Please e-mail me back with an e-mail address to someone who will listen to my words. M Myers

Oct

Posted by Mel

10/28/14 6:12PM

Really wish I would have seen these posts prior to subscribing to Frontier Internet. I've never had such horrible customer service and long wait times. I haven't even been able to access the Internet through Frontier because I was not given the correct wifi password when I ordered and when I finally get someone they cannot help me, they transfer me or I've been hung up on!! Terrible, terrible, terrible customer service!!! I am canceling my subscription as soon as I can get someone on the line which I'm seriously afraid I may not be able to actually talk to a human and will end up being charged!

Oct

Posted by solveig

10/27/14 12:49PM

10/27/14 As A Frontier, formally ATT,U-Verse internet , TV user & POTS telephone, formally ATT user; let me was that? Certainly that was not to be construed as a successful cutover, was it?

Oct

Posted by Anonymous

10/26/14 12:59PM

I attempted to subscribe to ESPN Full Court Program on Sunday, October 26, 2014. I was on hold most of the time for 2 hours 37 minutes. Tech and repair department talked to me for a few minutes, however she was unable to get the connection to finish my subscription.
This seemed like a long time to complete the transaction.

Oct

Posted by N

10/16/14 12:43PM

If you want nothing but run around than Frontier is your company.

Aug

Posted by If I was first hate to be last!

8/21/14 8:10AM

Maybe They should train and ask that the CSR's understand this prior to answering the phone and asking if the can help!
Mission & Values

Our Mission:
Be the leader in providing communications services to residential and business customers in our markets.

Our Values:
Put the customer first
Treat one another with respect
Keep our commitments; Be accountable
Be ethical in all of our dealings
Be innovative; Take the initiative
Be team players
Be active in our communities
Do it right the first time; Continuously improve
Use resources wisely
Use Frontier products and services
Have a positive attitude
Having No Choice But To Use Them Alarm Requires Phone Line!!
After having my phone go out on Saturday 08/16/14 called to report the problem and was given trouble ticket but wasn't told when someone would be out so on Monday the 18th called to check on the status and then was told could be 5 days as they had 137 tickets for my area that needed to be worked for which still don't know why as a customer would be my problem.

So after spending over 2 hours going up the chain after being told over and over what couldn't happen and how they could understand my concerns but they couldn't do anything to help I finally got a manager who assured me that they would have someone before noon the next day, well guess what noon came and went but no service tech or even a call.

So call back in 2 hours later and reminding many CSR's about the CEO's values got them to give me a true update and someone showed up around 3:00 pm and made the repair.

I have phone now back to peace of mind can set my alarm when away so I the Police and Fire Department can be notified if a problem and is the only reason I'm still with them at the moment but looking!

Aug

Posted by Gwen

8/4/14 12:21PM

If you have any other option than frontier communications, choose the other. I have been teleworking from home for the past three weeks and have had to call tech support at least one time each week to report my Internet being down. Don't use Frontier if you have any other choice.

Jul

Posted by Debberoon

7/30/14 7:02AM

Wow! You are a huge company that needs some restructuring. It took me 3 or 4 times with specific instructions to even get your customer service to understand what type of repair was needed in my client's home. I gave each customer service agent specific instructions on what needed to be done. The home was struck by lightning and we knew that there was phone trouble on the "inside" of the home. One customer service rep I'll will give credit to, she understood that the problem was on the inside and put that in the trouble ticket. She put detailed instructions that the repair needed to be accessed on the inside of the home and to please call our provided cell number a half hour before arrival for repair! I am a caretaker for the home and tested phones directly at the box inside the home and they worked but, all phone jacks throughout the home do not work! Wires were fried from the inside box to the rest of the house. Your company came out and "thought" they fixed the problem via messing with the outside box! Even though we wanted them to fix it via inside repair. So not only did they waste your company's time but our time too. In this day and age of cell phone technology, why can't you have your service people call us an hour before arrival for repair? We had your customer service take down explicit instructions to have your tech repair people call us so that we could meet them and let them inside the house to fix the problem. We take care of many homes and don't have the time to sit for 5 to 8 hrs. waiting for your technician to show up, plus our client wouldn't be very happy having us just sit there all day to wait for you. His money to pay us; our time wasted...your company really needs to fix that issue. Also, a customer/our client having to wait for a week or two before they have a phone???? The area the home is in relies heavily on having land lines because cell reception is not good! Again, not a happy camper! Hopefully your company is doing some restructuring. I saw quite a number of complaints, in the 200 something range in the last few months!

Jan

Posted by Denise

1/16/14 7:57PM

I wanted Frontier but internet was not available in my area BUT I was charged for the service I NEVER had. Took 3 months attempting to clear it up, thought it was finally fixed, instead Frontier Communication hit my credit report with a CHARGE OUT, the worst thing for a credit report. Remember I NEVER had any service!. Why is it so darn hard to clear this up! Maybe this will get fixed by posting it on the internet.

Jan

Posted by gary

1/10/14 4:12PM

Ive been told verbally how much i need to close my account in good standing,trouble is ive been told two different amounts and i cant seem to get a corrected bill sent to me despite repeated request.They did however say they would be real quick to jump all over my credit report if not payed. How about a correct bill instead of lip service!

Jan

Posted by Gail in Oregon

1/10/14 10:12AM

unfortunately, I live in a very rural area. There is Frontier and a small local internet provider that's worse. I think they know that and provide the minimum they can get away with. When I ordered the service, they said the speed was 2. After it was installed, they said it was 1.3, but is actually less than 1 on a very good day. They admitted that it is not uncommon for their sales people to LIE (not the word she used, but she also admitted they have no service that speed anywhere, making it a lie, not a mistake) about the internet speed. They offered me a $10/month discount for a year because of the "misinformation", but only gave it to me for 1 month. This past week the service has been worse than ever. A few nights ago there was no service on any of my devices. Since then it has been really slow. I lost 2 library audio books because the download was so slow. Frontier is not answering their phones or answering the tech support online chat line. At least the crappy little local company is 2 miles from me, and I can go to their office and embarass them if their service stinks. US Cellular is worse. Maybe this is the new normal for tech support and customer service. Makes you want to cut them all off, but can you in this world, esp. living in the boonies? They've got us, and they know it.

Dec

Posted by Anonymous

12/27/13 6:04PM

Here we go you want another Frontier despise. I was going to get service from them BUT they said they don't service our address. (Thank God) BUTTTT, they keep sending me bills for service that I never have had. After several calls I receive a notice from a collection agency SOOOOO I try calling again. What a waste of time. Now they tell me I have to wait 2 to 3 billing cycles before it will stop. Lets see all this started in Oct.He tells me that my account has a credit. (GO FIGURE HOW) So they just hang up on me. That's how they fix things. Stay Away From Frontier.
Next calls will be to the attorney.

Dec

Posted by Anonymous

12/10/13 12:20PM

I Have Been Trying To Get On E-mail All Morning--i Get A Note That Yahoo Is Working On Something And Frontier Does Not Know When It Will Be Back Up!!!
Does Any One At Frontier Know What's Happening?
Apparently Not.

Nov

Posted by Kelly

11/12/13 8:58AM

i really wish they would get the internet where I am located I am 3000 feet or so from a box. i have been told for over 2 1/2 years that until some office is upgraded, we will not get it. i live in a rural area and think you should be able to get it to us. shoot, you guys replaced the regular copper lines from the thieves stealing them and from the flooding, why didn't you just replace them with the FIOS lines. seemed like a waste of money. i don't see what the big deal is with us having to wait for a certain office to be upgraded for us to receive the service. we deserve it as well. i work from home and we have all these devices and it would be great to have unlimited internet so we can use our devices right without having to run somewhere for free wifi at a restaurant or store.

Nov

Posted by WHAT imbeciles

11/5/13 2:50PM

I have a complaint which takes the cake on all of you. Some imbecile disconnected my phone on Sept 1st. After 2 hours with customer service the phone was to be re-connected. Well they did reconnect the phone but it still did not work because another imbecile at Frontier connected a phone with a different phone number and generated another bill. I called again to get my phone connected and again some imbecile at Frontier generated yet another phone number with a different phone number. A third call to Frontier again generated another phone number by a Frontier imbecile. I then started getting collection notices for the three numbers even though I never received service or a bill. Finally after a month I got the phone working but this act generated two bills for the same number which was finally my number for four years. I spent over 10 hours with customer service trying to get all of the mess taken care of and still....no total resolution. I could not even get credit for the month I had paid for the service but received no service. Now I can't even access my online payment because another imbecile cancelled my bill pay. I wish there was another service but I live in the mountains and I am subject to this ridiculous company. Perhaps we all write the CEO!

Sep

Posted by kimsue

9/11/13 9:10PM

I'm really sick and tired of of my internet being so slow. Frontier advertises up to 6 Meg and I can't even hardly get 2 Meg they need to give us more bandwith. I think that's false advertisement offering up to 6 Meg.

I've had them here at my house looking at my internet and they tell me it's not my house it's not enough bandwith. Frontier your going to lose customers. If people aren't going to get up to 6 meg then I suggest you lower the prices of the internet cost monthly I pay for high speed max and I feel like I'm on dial up it's so slow! I'm so tired of this. I'm going back to cable. Just another customer you have lost.

Aug

Posted by TERRYSDOLL

8/29/13 7:51AM

It's Been Going On For 3monthens Now My Phone Hungs Up On Us All The Time No Dail Tone And No Inter Net If I Had I Could I Would Go To Other Phone Com Frontier Just Keeps Say We Will Come But Wean We Call The Day After They Say We Will Come Out The Next Day Whats Up I Pay My Bill On Time So I Think Frontier Could Fixe My Phone On Time

Aug

Posted by whitefawn

8/18/13 11:50AM

For two months now I've had problems with Frontier. I have now been without a telephone for 5 days. (again) This has happened before. I've also had problems with my internet service. I'm online and all of a sudden my service goes to "limited". I've talked to the people more than once and I'm still having the problem. There is no good reason it takes 5 days to fix my phone line. I'm a singe woman who needs her phone. What is your problem?

Aug

Posted by WVpoohbear

8/9/13 6:27AM

I have had nothing but problems with Frontier. Just the other day I went to make a payment on their website and it crashed before I even hit submit for the payment. So I went back on later to make a payment. The next day I checked my bank and there was 2 payments coming out. Called frontier and they said payment couldn't be stopped and they would give me a credit towards my next bill. Now because of that I have other bills that are not going to clear my bank and will have fees for them through bank and late charges from the companies. I wished I had never signed up with this company.

Aug

Posted by Thomas of wv

8/5/13 3:06AM

I am a frontier customer and have been without internet from 7/27 and still out on 8/5 have been overlooked many times and even had tickets closed out without repair. every time I call they tell me it will be updated and still no service whats the deal am I not good enough to receive fast service? more than we apoligise for this we will get it the next day and not receiving sevice still?

Jul

Posted by TONI

7/30/13 11:48AM

I had Frontier internet DSL connected on 7/8/13. I use Magic Jack for my phone and the installer said I wouldn't have any problem, however, not the case. Calls were constantly breaking up and had lots of static. (didn't have that problem before the DSL) I was also unhappy with the DSL speed and Frontier support was unable to help with email problems. I felt I knew more than the tech I spoke with. On 7/15/13 I cancelled Frontier and went back to my previous internet provider. However, because Frontier made my phone line outside of my home (somewhere down the street in a phone box) I have a constant busy signal on my phone line and cannot hook up my multiple phones as I did before Frontier hooked up the DSL. I have spent over 200 minutes on my cell phone with constant phone calls to Frontier installation/repair and many other people trying to get someone to come out and disconnect the phone line that runs from the Frontier box to my line and put it back to it's original condition. I have been unable to use my phone for over 11 days nor can I receive any calls. Frontier was supposed to send out someone 2 different times. The last time was 7/27/13 (ticket repair # 001 306323). I don't believe my phone line was put back to it's original condition yet. I have family who are ill and in the hospital and they cannot reach me on my home phone. Frontier had the nerve to send me a bill which I won't even consider paying until this problem is corrected. WHEN WILL FRONTIER WAKE UP AND REALIZE THEY ARE ONLY HURTING THEIR REPUTATION - ESPECIALLY IN THE SMALL TOWN I LIVE IN. I WILL CONTINUE TO TELL PEOPLE WHAT A LOUSY COMPANY YOU ARE TO DEAL WITH.

JUST EXACTLY WHO IS WILLING TO HELP ME OUT.

Jul

Posted by Anonymous

7/27/13 6:16PM

My services have been out x 3 days. Frontier repair was initially scheduled for come Friday 7/26/2013 at 5pm; however, I received an AUTOMATED call from Frontier late 7/26/2013 stating it would be rescheduled for the following day . No return number was left and the rescheudled time was not stated.

As a result the following day, I WAS LATE FOR WORK AWAITING THE ARRIVAL OF A REPAIRMAN. I am a RN and I work in the ER....being late for work in my field is not conducive to providing the public with good healthcare.

When he finally arrived...on Saturday7/27/2013 I could not wait any longer and he assured me the problem would be repaired and I did not have to be at home and be late even more awaiting his repair.

I received a voice mail from this "Frontier Repairman" stating the issues had been fixed and I would have internet and phone service.

When I arrived home...my phone was working but my itnernet service was not. I called this repairman x 2 and no return call.

Frontier has the WORSE service I have ever been privy to in my entire life. I am in tears as I am FORCED to put up with their rude customer service reps who readily tell you "Look I work from home and I do not have to answer your questions"

In addition, prior to getting the initial cancelled repair time...I was put on hold for 30 minutes the first time and 15 minutes the second for a total time of unproductive work time of 45 minutes.

I DESPISE FRONTIER!

PLEASE PLEASE WHERE IS AT & T...where is VERIZON...anyone but FRONTIER All of us in our entier neighborhood despise FRONTIER>

Jul

Posted by Deborah

7/15/13 2:48PM

Frontier just replaced a pole/line (knocked out by car)on Dunbar Rd (along dike), Mount Vernon, WA. The line was low before but is SO low now, you can touch it from the ground. It's only a matter of time before some kid gets hung up on it. There is NO local repair contact line! I want to be on the record of advising you of this, so when someone gets hurt (which WILL happen) you won't be able to say you didn't know. Please fix this! Debbie Scott, Mt. Vernon, WA.

Jul

Posted by Please help in OH

7/10/13 7:23AM

My handy cap niece can not read or write been crippled since birth. Her husband just passed away and we moved her to an apartment that has a ramp for electrical chair built on it so her can get in and out.We called befor the first of the month to have service switched over it is now the 10th and still no service. She has not left her new apartment and has been there 24/7 is waiting on them to show up.

Jul

Posted by crusty

7/9/13 2:26PM

I am absolutely upset about the new voice mail system. It stinks. Once again some AH behind a desk screwed up a very simple system and created a monster. The female voice is terrible, harsh, not pleasant at all. Why in the hell did you change the delete key from 7 to 3. 7 has been the universal delete for every phone system in the world, but frontier knows best. While driving down the road I have to dial a 10 digit number plus a pin number. the whole world is trying to stop people from using phones in their cars, not frontier, they know best. This is what I get for a phone bill over $100/ mo, harassed.
That you all very much.

Jun

Posted by 4paws144

6/26/13 12:01PM

To whom it may concern,

I am typing this e-mail, with hope that someone in the Corporate Office can help me. For the last year and a half, I have been getting postcards offering me deals if I sign up. I changed from frontier almost three years ago after getting tired of all the problems. Everytime I tried to get help, I got a response of " You must be doing something wrong." In a span of one month, I was booted off the internet shortly after logging on. That was it for me. Since I found a local company near where I live. I have had no problems at all. The one time I had a question about my connection. The person who helped gave me several things to try before he would send someone out. He also thanked me for bringing the problem to his attention. I have tried over and over getting my name taken off the mailing list, that sends offers from Grand Island New York. They are waisting their time and paper trying to get me to switch. Like clock work I still get one once a week. They know I am not interested, so why do they keep bothering?

Jun

Posted by Anonymous

6/24/13 11:45PM

I AM GOING THROUGH SIMLAR PROBLEMS AS MANY BELOW.
CORPORATE NEEDS TO GET INVOLVED...IF THEY CARE.

RICK AHLSTEDT
360-652-9831

This company is the most screwed up company ever known. They have had our account messed up since we signed up with them. I would highly recommend staying as far away from them as you can.
They have more law suits against them than I can count.
Jen 6/18/13 12:00PM

--------------------------------------------------------------------------------

I was able to get my life-time guaranteed internet rate reinstated by calling my local office. They were concerned about pleasing their customers--unlike the escalation team member I spoke with. He told me Verizon had just extended me a courtesy for awhile. Where was my written contract?

Wow. The latter is really hitting below the belt. It's bad business practice and press. When Frontier purchased Verizon customer accounts, you assumed both the assets and liabilities. You can't just decide which are worth honoring or not.

Verizon did not redirect internet searches, either. That's an underhanded means of trying to make more money. I set up my searches to reflect the way I want to do business. I do not take being told how I should do them lightly. I've learned how to get around the redirect, but occasionally I forget to do that. And since my cellphone uses my wifi most of the time, I'm irritated every time my search there is redirected. And Frontier's name is right in front of my face when I get that angry. I associate the name "Frontier" with "manipulation and irritation". I definitely don't associate it with contentedness.
enraged customer 6/3/13 6:17PM

--------------------------------------------------------------------------------

I could have written Unhappy Customer's comments to the letter. I just had the exact same thing happen to me. The escalation team just told me that unless I had proof of my contract, it had never happened.

One other thing that makes me really hot under the collar is their internet search redirection in WA state. They insist that it helps me search the internet. They have been highly criticized for doing that. It. makes my searches a heck of a lot harder.

I am stuck using them for phone because I fax often and I can't do that that reliably over an internet reconnection. I also like having a wired phone line during a lengthy power interruption.

The Frontier manager in my church went to Comcast, so he can't help me.
enraged customer 5/24/13 3:14PM

--------------------------------------------------------------------------------

The weekend of May 11/12, 2013, I signed up with Frontier for a package promotion at a Western Festival in Elk Grove Park, California, At the time, I did not realize I was signing up with Frontier and Dish. I just wanted to leave Comcast, whose rates had steadily increased.

The following Monday I was told that I would get a call to "third party" my phone number. I received the call and took care of that transaction.Then I was told that everything else (television hookup phone install and wireless connection) would be taken care of by Friday May 18, 2013.

Having heard nothing from Frontier by Friday morning, I called around 10 am and was told someone would be out that day. Having waited all week without hearing anything, I told the Frontier salesperson that Friday would not work. She said okay, she was sorry no one had called and that the install would be on Monday, May 20.

I received a message Monday morning 11:30 am when I returned home around noon. The message said there would not be an install that day and I needed to release my credit card freeze in order for have Dish provide services. When I returned this call, I was told a message had been left at my house on Saturday.This was not true; I live alone, was home most of the day and have a voice mail system that works effectively for messages.

I returned this Monday morning call, and the Frontier salesperson said I had to release my credit freeze (this is the first

Jun

Posted by Jen

6/18/13 12:00PM

This company is the most screwed up company ever known. They have had our account messed up since we signed up with them. I would highly recommend staying as far away from them as you can.
They have more law suits against them than I can count.

Jun

Posted by enraged customer

6/3/13 6:17PM

I was able to get my life-time guaranteed internet rate reinstated by calling my local office. They were concerned about pleasing their customers--unlike the escalation team member I spoke with. He told me Verizon had just extended me a courtesy for awhile. Where was my written contract?

Wow. The latter is really hitting below the belt. It's bad business practice and press. When Frontier purchased Verizon customer accounts, you assumed both the assets and liabilities. You can't just decide which are worth honoring or not.

Verizon did not redirect internet searches, either. That's an underhanded means of trying to make more money. I set up my searches to reflect the way I want to do business. I do not take being told how I should do them lightly. I've learned how to get around the redirect, but occasionally I forget to do that. And since my cellphone uses my wifi most of the time, I'm irritated every time my search there is redirected. And Frontier's name is right in front of my face when I get that angry. I associate the name "Frontier" with "manipulation and irritation". I definitely don't associate it with contentedness.

May

Posted by enraged customer

5/24/13 3:14PM

I could have written Unhappy Customer's comments to the letter. I just had the exact same thing happen to me. The escalation team just told me that unless I had proof of my contract, it had never happened.

One other thing that makes me really hot under the collar is their internet search redirection in WA state. They insist that it helps me search the internet. They have been highly criticized for doing that. It. makes my searches a heck of a lot harder.

I am stuck using them for phone because I fax often and I can't do that that reliably over an internet reconnection. I also like having a wired phone line during a lengthy power interruption.

The Frontier manager in my church went to Comcast, so he can't help me.

May

Posted by Baited then switched

5/22/13 6:40PM

The weekend of May 11/12, 2013, I signed up with Frontier for a package promotion at a Western Festival in Elk Grove Park, California, At the time, I did not realize I was signing up with Frontier and Dish. I just wanted to leave Comcast, whose rates had steadily increased.

The following Monday I was told that I would get a call to "third party" my phone number. I received the call and took care of that transaction.Then I was told that everything else (television hookup phone install and wireless connection) would be taken care of by Friday May 18, 2013.

Having heard nothing from Frontier by Friday morning, I called around 10 am and was told someone would be out that day. Having waited all week without hearing anything, I told the Frontier salesperson that Friday would not work. She said okay, she was sorry no one had called and that the install would be on Monday, May 20.

I received a message Monday morning 11:30 am when I returned home around noon. The message said there would not be an install that day and I needed to release my credit card freeze in order for have Dish provide services. When I returned this call, I was told a message had been left at my house on Saturday.This was not true; I live alone, was home most of the day and have a voice mail system that works effectively for messages.

I returned this Monday morning call, and the Frontier salesperson said I had to release my credit freeze (this is the first I have heard of this new requirement). I told her I would try to see what I could do with Equifax although I was unwilling to release the freeze. She assure me that I just had to talk to Equifax (is this even possible!) and tell them that Dish could check my credit. I was fairly certain that this was not how Equifax worked as the whole point of freezing my reports in to make them not easily available. But, I said I would try.

After about a half hour on the phone with the Equifax machine, trying to reach a real person, I gave up. Equifax wanted me to plug in my social security number and my credit card number over the phone. As a person who recently had my credit card number stolen, I am not willing to give out information, especially over the phone, to a machine.

I called Frontier back and said I was not going to unfreeze my credit report. I would be happy to make a deposit, bring in a bank statement, or whatever was needed to assure Dish that I could make payments. The salesperson said the install would be scheduled for Tuesday. She then said she would get back top me that day, but she did not call me back.

Monday evening around 6 pm an installer showed up at my door. I said I thought he was scheduled for Tuesday and he said that was probably Dish service. This was really when I realized that I was dealing with two providers and that Frontier would not be responsible for the actions of Dish. The installer then hooked up my phone and wireless connection.

On Tuesday, I again waited for someone to show up. Nothing... I eventually called Frontier late Tuesday afternoon and was told by the salesperson that she had been trying to "work things out for me" due to the difficultly created by my refusal to unfreeze my credit report. That is why she had not bothered to call and tell me that, again, no one was going to show up and that there were still problems. I again stated that I would make a deposit or do whatever cash based action I could take to get the install completed. She then said, okay, if I was willing to do that, we would go that route. This was not the first time I suggested this, but it seemed like a totally new idea to her.

I waited for a callback. Nothing. Then, at 5:02 pm, a charge showed up from Dish on my American Express card (I get an email notice every time my credit card is charged without a card being used). No call from Frontier, no explanation, just a $77 charge, without my consent (which I would surely have given if I knew what was actually happening).

So, again, I called Frontier and talked to the same sales person. She said that because I I would not unfreeze my credit report, the promotional package I had signed up for (Maximum cost, under $90) would now be about $110 per month. In addition, I would be purchasing the equipment from Dish, (oh, I think this explained the $77 that showed up on my credit card account) and an additional $100. when the install is performed. This was all happening because I would not unfreeze my credit report. Pulling people in with a promotion rate, and then denying it and blaming the customer; isn't this called bait and switch? And, I now had Frontier half (wireless and phone) in my house, still paying for Comcast and am being denied the promotion rate.

At this point, I lost it. I demanded to speak to a supervisor. None available, right then, she would have someone call me. I would not accept this as I knew Frontier's record to date on returning calls. I said I would stay on the line until I could speak to someone.

I eventually got another person on the line who suggested that I breathe deeply and he would try to work through my problem. He worked out something where I have a contract for 3 years on the wireless rate and the phone rate, but not with Dish. That would be separate. My rate with Dish is good for 3 months. I am fairly sure this cost will shoot up to full price and I will be right back, or worser, where I started.

I also got a short lecture on checking things out before I signed with a company; as though it was my responsibility to know that Dish was going to ask me to unfreeze my credit report to install their product. And, remember, when I signed, I thought I was dealing with Frontier; shouldn't Frontier have let me know that I would be required to unfreeze my credit report in order to have an install completed?

I have been up most of the night, stressing over this whole mess. I got up early and started to recount what has happened over the last week and a half. What an overwhelming sense of powerlessness and victimization! I am just one voice but as a single, retired, older adult, I find the energy and time to protest when wrong is done. I hope you will be responsive to this problem in your service delivery.

If I had this to do over, I would have stuck with big, insensitive Comcast. Frontier/Dish has proven to be unresponsive, unconcerned about the customer (just returning calls would have been thoughtful), and it seems one section of the company does not know what the other section is doing.

Here I am today, with all Comcast services still hooked up, half of Frontier installed in my home (wireless and phone) with little choice but to buy equipment from Dish (due to my refusal to unfreeze my credit report) in order to complete my transaction with Frontier.

Dish is scheduled to show up today, Wednesday, May 22, between 11am and 1pm. Be assured, everyone I know will hear of my experience with Frontier and Dish.

When the installer showed up at 1 pm, he said I had to pay the $100. before he could do anything.

May

Posted by JeffH

5/21/13 8:33AM

What a mess. I started service with them for my business. Opened my account on May 13 and had a scheduled install for May 16. May 16 comes and goes, no show by a tech and no call from Frontier. Call them on 05/17 and was told they would be there today. What a shock, no show from a tech, and no call from Frontier. I call the business rep and leave a voicemail and send her an email and receive no response back. I call again on May 20 and finally get a helpful person in tech support that says they got everything set up to the box in front of my business but just need to come inside to finish the installation and they will be there at 8:00am on May 21 to finish. I give it until 10:00am when nobody shows up AGAIN. I finally get a hold of my rep via the phone who actually says "Hi, I just tried to call you" Really? it is my cell number will a call log history, you really think I cannot tell if you called? I am put on hold as she tries to reach the tech. Comes back on the phone and says she cannot reach him, but left a message. At that point I am done waiting and tell her I would like to cancel my order and account. Other than a very brief "sorry" they seemed just fine with loosing my business. about five minutes after closing my account, the tech calls me to confirm an order for an install. I tell him that he is 5 days and 2 hours late and I chose to close my account because this has been such a mess and he says "ok, thank you" the only way to describe it is that he was thankful I closed my account because that means I lessened his workload. I can honestly say I have never been met with such indifferent and un-motivated customer service before.

May

Posted by Frustrated Man

5/19/13 4:11PM

I have been with frontier for a few years and for the most part i have been a happy customer, well up until this past april when we opened up our vacation home.I realized that our internet wasnt workinig so i contacted frontier support to see what that could do, well they set up and appointment to have my service fixed,i told them thats its a vacation home and that i,m not always there the woman told me not to worry that it was probaly just a line issue and they would get it fixed, well she was wrong,i spoke to countless techs as well as supervisors trying to resolve my issue only to be ignored time and time again, one tech told me he would go out there the next day and would call me and let me know what was wrong and if i needed to get someone to let him in, well he never called, or anything,i called a few days later to see if they had resolved the they proceed to tell me that the tech never went cause they didnt have the address to the place, which was wrong i gave the tech all the info including several phone numbers to reach us and he never called,I have been trying since the 2nd week of April to get it repaired and its taken over a month,I feel that Frontier has been very unprofessional in resolving my issue, sorry but a month to get a basic problem fixed is so uncalled for and to make matters worse, seems everytime i would call in i,d get a different story from the one person whom took my call, I can say this if i had taken this long to pay my bill you can bet they,d be burning up my cell to get it paid and would probaly have my service cut off so you tell me why it has taken over a month to get this fixed !!!!!!!!!!!

Apr

Posted by Unhappy Customer

4/26/13 8:03AM

In June 2009,I made a verbal agreement with Verizon. The agreement was the phone bill and internet bill were a bundled price. The price for the internet would be $17.99 for life unless we made any changed to the service. When Frontier became the carrier in July 2010, I talked to a representative and was told the verbal agreement would stay intact unless any changes were made to the service. In October 2012, I talked to a representative of Frontier about adding services to our phone but wanted to be sure this would not interfere with the internet price. I was told the changes were considered accessories and would not interfere with the guaranteed $17.99 per month for life agreement. The invoice I received dated 4/10/13 had an increase on the internet service; the new charge was $26.49. I called to get a credit on my account, the first representative said she never heard of the plan and evidentially I did not know what I was referring to. I asked to talk to a supervisor and she said that since Frontier migrated the plan was no longer valid. I explained the agreement but she said she would have a supervisor return my call, which has not happened. When my call was not returned I called and talked to Trish on 4/19/13 and explained the problem. She said she was aware of the agreement but Frontier would no longer honor it and continue to raise our rate until it is $31 a month. I talked to Charles and was told Frontier decided they did not make enough money on the plan so it was no longer valid. I explained the verbal agreement was for life unless changes were made. There were no changes made and I was expected to pay the higher charge. I do not understand how a company that makes billions in revenue, pays the CEO and various presidents million dollar salaries can be losing money. A verbal agreement is binding and Frontier should not be allowed to just decide to break it.

Apr

Posted by Anonymous

4/2/13 5:37PM

I recently was charged for alot of services i hadn't asked for and when i called and had those services removed they totaled $63.70. The person i talked to couldn't reimburse me for the taxes I paid on those services. The girl who set up my phone service screwed up and added a bunch of services to my bill i never wanted and I got stuck paying taxes on those services! The girl i talked to said they are not allowed to reimburse us for the taxes we paid! I think Frontier is fraudulent!

Mar

Posted by tigggertat

3/19/13 2:01PM

In November 2012, after many months of unresolved issues, I cancelled my phone service and internet service with Frontier Communications Corporation. In December I received a bill stating I had a balance that was owed. I phoned the company to verify the amount due then paid the reported outstanding balance. In Late December, I received a statement reporting that I had I had a credit. I called the company and inquired as to when I would receive my credit. I was told that they would send me a check. In the months of January and February I received statements stating I had a credit both times I called to find out why I had not received a refund. Each time I was assured that they were processing the credit but their procedure could take up to two billing cycles. In the first week of March, I contacted the company once again. I was very insistent that I wanted the overpayment refunded now. I was told, after spending over an hour on the phone and speaking to several people in their office, that the credit was being "expedited" and I would receive it with 7-10 days. On March 19, 2013 I called to inquire when I could expect my check. After being given the run around again I insisted on speaking to a supervisor. The supervisor informed me that the request for my refund had gone through two audits and was in the department that issues refunds. When asked when I could expect a check I was told that when they "cut the check" I would receive it within 14 to 21 days. I then asked when would the check be cut and was told they did not know. So in a nut shell, I could expect to receive a check within 14 to 21 of some ambiguous date in the future. I told him this was not good enough and I would wait while he checked to see what date my check would be cut. I was told he could not give me the date my check would be cut, but for a fee they could expedite my refund. I asked to speak to his supervisor. I was placed on hold for 20 minutes, he came back on the line to say he was waiting for his supervisor to pick up the phone and someone would be with me shortly. I waited another 20 minutes and then he came back on the line again. This time informing me that his supervisor was on the phone with another customer but had instructed him to contact the company that handles their refunds to see if they could "expedite the refund without charging me a fee to do so. He told me he would inquire about the possibility of a fee waiver via email. He went on to tell me he could not promise the company would be willing to wave the fee and would call me back when he received a reply. I have not heard anything. Frankly, I feel that they are intentionally preying on me because I am a senior citizen. They have no intent on refunding my money and are hoping I will forget they owe it to me.

Mar

Posted by ioweegin

3/15/13 11:25PM

To whom it may concern,
I am writing this in regards to my home phone service. I have contacted Frontier at least twice a week for the last 2 months that my phone service is out. Each time they tell me it will be corrected by the following day. I still do not have phone service after talking to the chat customer service rep. who told me it would be fixed today. I am so tired of paying for phone service and not having it. My husband does business from home and has missed numerous calls that have lost him money. This is unexceptible. I want my service fixed now!!!! I want my phone credited for non-service.

Feb

Posted by Anonymous

2/26/13 8:53AM

Mrs. M. Wilderotter
Frontier Co. CEO
Subject: PSC/Attorney General Complaint.
Dear Mrs. Wilderotter I am writing to you to complain and to make you aware of the problems created by some of your Management/employees/partnerships, which are causing your Customers to eventually change Services and to the point that we have to open/file a complaint with the Public Service Commission and with the N.Y Attorney General due to UNETHICAL practices in place in the Frontier company. I have read your Ethical Practices, now you need compliance.
A current bill has been sent to me for collections by your other UN-ETHICAL partner, DISH NETWORK, for the amount of $117.38. The last bill payed to Frontier includes the services for Dish was for $214.00
In my past dealings with your company staff has been very uneasy since I had to deal with many Customer Services in different locations and some of them were not customer friendly, including some of the supervisors which when asked to provide with an escalation process or the name of a higher manager they could not provided and in turn the supervisors gave me a hard time. Also, I had to deal with Dish Network, (Un-Ethical) and they have erased written information in the system that they maintain and the employee that worked for them who wrote the agreement in the system is suddenly vanished?
You can see for yourself by inquiring to your staff the complaint I made to the PSC on June 16, 2011 and referred to the Attorney General of New York State, Case referral number 2012-1012967 dated March 19, 2012. Prior to my initial complain to the PSC, I called many times to the Frontier Customer Service in resolving the billing dispute due to FALSE advertisement , but to no avail. Then, I complained to the PSC which in turn referred me to the Attorney General.
I know you are a very busy person; however, I would like a response from you as soon as you can since I have to address the Dish-Net bill that according to them I still owe. Since, your company bills the customers for both companies and since I did pay the final bill to Frontier, why Am I being billed twice?. Also, your response will be appreciated before I write to the Federal Communication Commission.

Feb

Posted by sucker

2/22/13 5:35PM

To whom it may concern, I got swindled into this bundle of phone internet and tv with direct tv and frontier. Several months ago frontier and direct tv seperated which was fine but i still get bills that have direct tv charges on them when I am now paying direct sepereately from frontier. This whole fly-by-night communications company needs to get their together!!!!!!!

Feb

Posted by nascarjg24

2/15/13 11:53AM

I have had the un pleasure of wasting 6hrs on the phone with your phone techs last week right up until he locked my computer up i had to call microsoft it took them 3hrs live to fix what your techs did to it.that cost ME 108.00 you were suppose to be here yesterday no call no sho this morning i waited till 9 am to call so i called and i was treated so rudley for somthing that is your wrong not mine thats b.s..i I took the day off to be here i waited all day and for this lady and i use the term looseley to sit on her xxx and xitch that its not her problem well it is your problem as long as you work there it is.this it a superviser im talking about rude /unprofessional and just plain a zitch im sorry but there were other people in the room when i was on the phone with her they could not believe what they heard out of speakerphone that she was saying she has buisness beign in customer service at all!!!!!!!FIRE HER

Jan

Posted by virgo70

1/21/13 10:48AM

January 21, 2013

Corporate Office Address:
Frontier Communications
3 High Ridge Park
Stamford, CT 06905
United States

Phone: 203-614-5600
Fax: 203-614-4602

To Whom It May Concern:

I am writing to you today because I have a serious complaint with Frontier. I had received an offer of the Apple Gift card by mail. I called on January 9th 2013 to take advantage of the offer. I spoke with a representative by the name of Joe and he had completed my order. He told me that because I was doing an upgrade of some sort that I would qualify for a gift card of $150.

So, today January 21, 2013 I called to inquire about the gift card because I had not received it yet, and thru conversation I was told that I would not receive the gift card because my account was in a payment arrangement for my monthly bill. Not only did the mailing that I received, NOT say anything about your account being in deferment that you couldn't qualify for the gift card, but your representative did NOT tell me that while we were on the phone. So I am told today that I cannot have the gift! This promotion was coming from your retention department....this is not my idea of retaining customers.

YES, I am not disputing the fact that my account is past due but will be made current in 2 weeks. The POINT of this complaint was that it was not told to me by the mailing that you sent for the promotion AND most importantly it was told to me on the phone by your representative.

I would like this issue resolved, it is not fair to promise something and be told something else. I have read in the past hour NUMUOROUS complaints online about the promise of the Apple Gift cards and Frontier NOT keeping their promise, I hope I am not another one of the statistics!

Sincerely,
Not a happy customer

Jan

Posted by Anonymous

1/3/13 11:40AM

Dear Sir Madam

I am writing this letter as this bundle from Frontier I just got into has been very confusing because before I even got the bundle that includes dish to my existing phone and internet account I was quoted that I would be paying only $140.00 a month which was fine with me.

Then I get the bill that is for $213.26 instead of the $140. I had been quoted, needless to say that raised several red flags so I made two calls to Frontier to get this cleared up.

The first call I made was on 12-31-12 and talked to a young lady whose name is Misty she informed me that she was going to make the adjustments according to the quote that I was given initially and to call back Wednesday 2-2013 or Thursday 3-2013 so I would have the correct figure on my account as to what is due by 01-22-13.

I called on Thursday and talked to a man who I did not really understand where he was coming from and did not make any sense, because he said you are paying this much because of the dates and length of the month.

The confusing part is that no adjustments were made on my account yet and he could not give me that information either.

I am in dire need to know what is being done on the adjustments on my account if anything yet! What my payment is for this month? Let me know as soon as possible.. I will keep a copy of this letter for future references.