Posted by Gr8Stuffetc
I am VERY interested in bringing a civil lawsuit against GreenDot/Walmartmoneycard.
My money was held hostage for almost 3 weeks. There are only 2 ways to try and contact anyone to try and get assistance. EVERY agent I chatted with online as well as those I spoke to on the phone were extremely rude. They were only interested in giving me the same information over and over and over. They refused to listen, and when I tried to explain why their resolution wasn't working or, asked a question I was told that I refused to cooperate, and was being unreasonable. Then the chat was disconnected or they hung up on me. This included Supervisors, managers, and basic Tier 1 agents. I was left on hold for 2 hours at a time only to be hung up on. I got absolutely zero help and they wouldn't budge on sending me a replacement card to replace the replacement card that they claimed was at the post office and I needed to check with the ones (plural) in my area and retrieve my card. Since I was unwilling to help myself they would send another replacement that takes another 15+ days to arrive. That is just the tip of the iceberg.
I would love to speak to the person who mentioned the lawsuit and hope that even though that comment was left over a year ago someone will give him my email so he can contact me. The only reason these companies get away with outrageous treatment of customers is because no one will take the steps to make them accountable, so, they do whatever they want.
Green Dot/Walmart's actions are at the very least, in some cases, criminal. Everyday, people all over the country refuse to shop in the store, and deposit money into a Green Dot account, That number gets larger each day. Alone we can't do battle with such a large corporation, but together we can make them pay the price for their egregious behavior.
