Posted by Deborah
THE WORST EVER CUSTOMER SERVICE!!!! I have been trying to get a prescription reimbursement handled for six months!! I was just on the phone again for over two hours and again got hung up on after being transferred to multiple apart departments! I have tried dealing with supervisors that I thought knew what they're doing now I found out they don't even know what they're doing this has been a big merry go round for six freaking months! Now today March 1, 2022 I just left a voicemail with the corporate office in Woodland Hills for someone to call me back let's see how their customer service is. I will not give up on this if I have to come to that office in Woodland Hills I will . No member should have to go through this and I've read countless other reviews of the same experiences for others. their customer service has no training they don't even know what the policies are every time I call someone tells me a different story and the goose chase starts all over again now I'm finding out even with the supervisors.
