Posted by very angry former customer
I have never dealt with more dishonest, incompetent ppl in my life How difficult is it to get them to cancel service and to provide the shipping details via an email address. All before all communications has been via email and All payments, electronically, yet they want to mail you a box to return their equipment to an old address. Just how difficult is it to give them your new mailing address, but they tell you they will mail it to an old address.
I think they are trying to delay the return of their equipment so that they can charge $400 to your payment method for non return of equipment. The FCC needs to be alerted about these actions.