HughesNet Corporate Office

HughesNet corporate office headquarters location, phone number, address and feedback

Please find details for the HughesNet corporate office below. We do our best to keep this information current, but if you are aware of any updates to the HughesNet corporate office headquarters information we have, please feel free to submit an update.


Corporate Office Address:
Hughes Communications, Inc.
EchoStar Corporation
11717 Exploration Lane
Germantown, MD 20876
United States
Phone: 301-428-5500
Fax: 301-428-1868

HughesNet Corporate Office Comments

Posted by very angry former customer


I have never dealt with more dishonest, incompetent ppl in my life How difficult is it to get them to cancel service and to provide the shipping details via an email address. All before all communications has been via email and All payments, electronically, yet they want to mail you a box to return their equipment to an old address. Just how difficult is it to give them your new mailing address, but they tell you they will mail it to an old address.
I think they are trying to delay the return of their equipment so that they can charge $400 to your payment method for non return of equipment. The FCC needs to be alerted about these actions.

Posted by Katty


When I got with HughesNet they just send handed me a computer tablet and signed that I got the service then when I got the service it was good for one day and then it was slow then they said add more tokens which I paid for more tokens which means data. And when I raised it up to to 100 GB and then they said I used more than that and they wanted me to pay more money. Since the service did not improve and they kept upping the data we decided to cancel then they informed me that they have a early cancellation fee which I didn't even know about but okay when I called to debate this they took out money from my account without my consent they had a credit card on file and they took it off of those files people please be aware do not give these people your money they took out $172 and then on the next account they took more money out and we still have not got the box to send the equipment back to get our refund which is supposed to be 250.
People whatever you do do not give them your account information and just plain don't get them they are horrible service and they are liars and they steal from your accounts do not use HughesNet!!!!!!!

Posted by Anonymous


I would like to point out how aweful our experience has been with leaving HughesNet. We have been faithful customers for some time, but moved and no longer needed service. They first shipped the box to our old address which we were not aware of and didn't communicate with us if we have received it. Then they decided to TAKE out of our bank account a charge for the equipment plus STEAL!!!! out of our account 200 for the transmitter that was being used by the new homeowner and they knew that. This is not ok and I will not stop until they are dealt with. They can't just TAKE money out of your account without permission and whatever amount they see necessary. This is STEALING!!! And it's a CRIME. I will NEVER recommend HughesNet this experience we received for being a FAITHFUL customer all the years has been terrible!!! They didn't contact us about taking the money they just took it which through us into a financial bind with some of our bills because they refused to put the money bank in the account same day!!!

Posted by mmhkls


We switched to Hughes Net based on false advertisement on internet / Wi-Fi speed and reliability, their services is slower than advertised if it works at all. Six months after install our bill went from $55.73 per month to $80.73 per month. I was told the only way to get better service is by increasing our plan basically doubling the initially quoted price. I called to cancel my service and they said I would have to pay the full 24 month contract, over $300. This contract was entered into under false advertisement for their internet speed and reliability.

Posted by Margie


My computer doesn't work, I've tried to call and can't get anyone, I finally got someone and they told me someone would come out, it's needs put on a pole, it's laying on the ground, someone else called me and tried to sell me a box, I told him no, I'm waiting for someone to come put it on a pole so I have internet, he told me no one was scheduled to come out, then he tells me Goodluck and hung up..nuts! My cell phone doesn't work for wifi calls, or lap top. I need someone to call me, don't email because your internet doesn't work.someone better show up Thursday like they told me, and they have charged my credit card more than the agreed upon amount.

Posted by Angela Browning


Your commercials are lies. They say no matter where you live you can get high speed internet. Well I have been a customer for years and experience very frequent buffering. I have called and done everything that I have been instructed to do but it hasn't gotten better. For the price I pay every month I should not keep having these problems. I don't think you should advertise that no matter where you live, and then not deliver on your promise should be legal. I have had nothing but trouble from your internet and would really like to see an improvement or stop lying to the public.

Posted by Anonymous


I have only had your company since Saturday and I want to cancel. I have called every day and been told I cant. I have called the state attorney,bbb, and the news to report this fraud.I have canceled my bank account . I just want a address to send your crap back.

Posted by Anonymous


My mothers credit card was stolen and used to fraudulently open a Hughes account in another state. Called to inform of the fraudulent activity, they agree the account is fraudulent and even admit the address is a bogus address but refuse to close the account.
After 3 months and speaking with 12 different people they refuse to close the account. My mother is being billed including late fees. She is beside herself because she is worried her credit will be damaged.

Posted by Mark


I had hughesnet installed July 5th 2022. Installer had trouble getting the like up to the modem. After 30min he changed out the modem, took another 20min tomget the second modem up. Connected to satellite with my pc's and he left. All my connections was tooo slow to be correct. Couple days later called Hughesnet to report trouble. Theirmanswer was rain in the area. Called again half a dozen times until I got to a account mgr that sent this trouble to their engineers, with a 2-3 day response. Not hearing back called 7-13 three time until I got to a technical support person. He was to call me back and haven't heard back from him today. Not sure what this company is doing but customer support is worst than Century Link. Had a disconnect ordered issued with them including no fees to be included. Lets see what happens shall we?

Posted by kandy2867


so i applyed for the connecttivity program for low income and was approved so i call and have hughsnet hooked up i was told my bill would be$27.06 a month and would be due on the 22nd of tbe month .so on my first billing the day i hooked up the live agwnt charged me $24.98 ran my card its goid iv paid so nine hours later they run my card again for another $2.08 .so yesterday i check my account on line total due $27.06 cool it wont let me pay because it says it cant verify my address.same address on the acciunt and address where the service is hooked up so i call a live agent they run my payment due $27.06 cool .i check my card and they ran my card for $27.06 and then another transaction for $1 i call they say my bill is past due and its a late fee mind you it didnt say that on my acount and the live agent who took payment. didnt day any tbing sbout it.i said i didnt give you autherization to run my card twice not in march for $2.08 and not yesterday for a $1 she says we kept your card info for automatic payments .i said i dont want auto pay she said its $5 more a month if i dont use auto pay.wow.then she says the bill is rotated and added up every 11 days .and i should keep auto pay im lime no you already used my card with out permision and im on liw income program she saud we dont care if youbget a paper bill its $5 more a month .i daid i dont need a paper bill ill go paperless but i dont want auto pay she says you have 2 choices auto pay or paperbilling for $5 mire a month and thats tbe only 2 choices you have.wow this company is some thing elese.

Posted by Deborah


I am new to Hughesnet. My service is extremely slow, 3.1 both upload and download speeds. Am disconnected when calling Hughesnet - not once, but 16 times so far. When I did get connected, I could not understand the accent of the hughesnet rep. Think I made a mistake purchasing Hughesnet. No support, unintelligible support when one is lucky enough not to be on hold for hours or simply disconnected.

Posted by walt


I was told my service would be shut off? called twice and sent e mails. now they say I have to up date my service and pay more! what a bunch of bull ! i am still trying to get this straighten out. Chat line does not help. Call is all i gate and two difference answers?

Posted by Feb


Awful customer service. Getting them to turn service off is a nightmare. Billing is a total sham. They are quick to get you installed but will not work with you on taking equipment back. They didn't shut it down still billing. I was given a total ending bill then still billed and then turned over to collections . My husband at 60 had to clinb up a pole to take the dish down to get a card they needed returned with the router. Have been working with this crap since May. If you are looking for comments, I advise ypu to stay away from Hughes Net !!!

Posted by William


I have completed my contract. I wish to cancel my account. I do not have adequate telephone service to cancel telephonically. I have explained this repeatedly to no avail. I need account management to contact me via email to complete this task.

Posted by MakeItRight


HughesNet Major Issues. They should pay me for this nearly non-existent service. Since the inception of HughesNet service 3 months ago, I have experienced nearly constant problems connecting to both 2G and 5G network options. This is regardless of the distance from modem, regardless of the single device I am attempting to connect to, regardless of the modem and devices being reset or restarted.

This has not changed from day one of the service. Connectivity problems happens daily, easily 90% of the time I attempt to use this service. In fact, it seems slower and more difficult to connect now than it did even the first month. I was told by the installer that the system would "learn" my habits and get faster over a day or two after the initial installation. That did not happen.

The number of hours I have spent resetting devices, waiting for basic things like email to load, getting cut off in the middle of conference calls, work calls and personal calls, stalled streaming, and more, has added up to a very significant inconvenience and severe waste of my time and energy. I believe HughesNet is taking advantage of the fact that there are no other internet service providers in my area. I was told by both the initial sales representative as well as the installer that I would have "no problems" downloading something or streaming a show as long as I was only connected on one device. I have over 50 videos, screen shots and speed tests demonstrating consistent "very slow" speed. Often, the connection is so scant it won't even run a speed test, which I have also documented.

The advertised speeds are 2G and 5G. I was told by the technician that as long as device is within 15 feet of the modem, it will find the 5G network. Well, it sometimes does, but it definitely does not seem to be faster or different in any discernable way. Speed tests and videos of the service will demonstrate the lack of connectivity. While the 5G network was initially seen by my TV, it has not found the 5G network for over two months now.

Did HughesNet change something after installation? Why is the service getting worse? Why do I have issues opening something as simple as email?

I would say I can login to the 2G network without issue perhaps 5% of the time. When my device can see the 5G option, it still works no more than 5% of the time.

I am self-employed and I work from home. Based on their advertising and my initial conversation with the sales person, I determined that what I could expect from HughesNet would be adequate for my needs, as I was to be the only one using the service. As well, I received confirmation from both the HughesNet sales person and the installer that I would be able to stream videos or be on a conference call without issue - as long as only one device was connected, which I always made sure was the case as I needed a successful connection.
I would say that I have wasted easily 10 hours a week of my time waiting for things to download, having to restart devices, restart streaming videos, or the internet service simply not working at all for a few hours at a time. More than half the time I have tried to conduct a speed test, it's not fast enough to conduct it and I get error messages. If it can find enough speed to run the speed test online, the results are always "very slow" and specifies that it's 80% below average in the US.

I signed a two year contract. The early termination fee is $400. As I have not received the service that was promised, I wish to terminate this contract immediately without penalty. I also wish to have all of my previous payments to HughesNet to be reimbursed to me as a testament to the significant amount of wasted time as well as the frustration and inability to connect to the internet as stated in my agreement. This service has not lived up to it's claims and in fact has caused much more harm than the helpful service it is meant to be.

I also request HughesNet change their advertising, or their policy. If the service does not live up to what they advertise, the customer may have the option to disengage the service immediately and without question.

Perhaps HughesNet works in other areas as advertised, but it does not work where I live. The false claims of speed have led to massive waste of time and resources for me, including the necessary time and energy to write this letter and do the legwork to make it right.

I filed a claim with FairShake several weeks ago. Fairshake arranged an agreement with HughesNet to give me a $30 per month discount and a one-time 5G "gift" of extra service. This is like putting a putting a band-aid on a deep gash, it barely covers the depth of the problem. When I initially submitted my claim with FairShake, I didn't understand how bad it really was, and it has gotten worse since then in that sometimes the 5G network does not show up at all. It is absolutely false that it is faster than the 2G.

Given the numerous stories about how difficult it is to converse clearly with customer service, it does not seem in my best interest to attempt to negotiate with HughesNet directly. I believe I would be met with resistance, false claims, gaslighting, more wasting of my time, and no results to show for it. That said, I will be sending this letter to HughesNet corporate and posting this information where needed to customers to be warned.

Posted by Elizabeth


I have only been streaming tv with hughsnet for around 4-5 weeks yes...4to5 weeks. I have had nothing but PROBLEMS. I was charged June 16th 2021 $187.00 and something cents for streaming tv. I called a guy Julian about my complaint 6/17/2021 and told him I am on a fixed income and to be charged that price to watch tv ONLY to get to watch it for around 2 weeks..if that..is down right extortation! HE said he would fix the problem and I would have UNLIMITED DATA..NO BUFFERING AND HIGHER INTERNET SPEED. I agreed. Today 6/18/2021 tv back to the same after only ONE day. I called hughsnet ...angry..who wouldn't be after paying 187.00 That amount of money is a monthly car payment!!! So I get a representative and tell her all what was said between the guy Julian and I. Got the runaround yet again and I ask about the contract...$400.00 to get out of it. ARE YOU FOR REAL HUGHSNET?? I asked for a supervisor.NOT HELPFUL.. I ASKED HER A Q TWICE..SHE WOULD NOT ANSWER ME. THE 2ND TIME I ASKED SHE HUNG UP ON ME!! Now I am on here complaining. Not only does hughsnet extort your money from you, they are dictating when you can watch tv.. for free 2a.m till 8a.m. who the hell is watching tv at time? And..don't watch in hd it runs away with data..don't watch utube..don't watch Netflix. Even if you do tape on their so called free time..you still have to stream to watch it!! I am 62 yrs old and don't have a clue about their gig bites and mega bites. I am on a fixed income with many health issues including MS. My tv is all I have. And now hughsnet wants $400.00 extortion..greedy greedy diabolical company causing misery to people who TRUSTED your advertising. A CLASS ACTION LAWSUIT SHOULD BE BROUGHT AGAINST YOU. That, I'll look into, and I am not false advertising or lying in this complaint as hughsnet does.

Posted by Meprimus


Horrible! Service. Paid my cancellation fees. Auto draft. Out of my pocket not spectrum cause could not get final bill from hughesnet. Ohk.so I get collections letter for 321 plus. Gabby tells me its for equipment. Okay send me box & I will send equipment. She tells me; I would also need to take radio off satellite
? ♀️? ♀️. It went more left. Ohk let me speak to supervisor. Well! Edgar tells they sent out two boxes already and was not sending out 3rd.plus I had to send back equipment @my expense + I would stay in collections until I paid for equipment. No! This sorry, greedy company,I will never do business with again! I advise all not to as well.

Posted by Another Poorly Treated Hughesnet


Today 6/7/2021 I called the corporate office and again tried to get my service to work. The nice lady worked a long time trying to figure out how to resolve the issue but no luck. So the tech will be needed.
I am disappointed with the repair service Hughesnet has. After going through the phone tree several times I finally was able to speak to a human, When I told him I was disappointed with their customer care and that I wanted to have a repair person from a dealer that is closer to me (50 miles) instead of one assigned to my service that is based in another state over 150 miles away and is 3 weeks out the customer service person hung up on me.
Is there any way to contact the distributer to make this repair schedule delay more reasonable? The tech support people do their best but the people at corporate were rude. Customer service is not in their skill set. Corporate, please respond.

Posted by Another poorly treated customer


On 05/27/2021 the hughesnet system failed! I reported the failure to tech support, ref# 397771348. After much effort by the lady at tech support it was determined that a tech would need to come out and make the repair. I was told it would be between 08:00-11:00 on JUNE 17, 2021 when the tech could get here. Three weeks! When I emailed and complained about the
three week delay, hughesnet responded that they do not have anything to do with scheduling or making repairs on their own failed equipment. That is up to a contractor. Who does the contractor work for? This is an excuse not a reason for poor customer service.
I told billing not to charge me for their failed service but they went ahead and charged me for the full amount. What lousy way to treat your customers. I am totally disappointed with hughesnet and their subpar service and will recommend that people avoid hughesnet for internet service.

Posted by Phildini


I am extremely disappointed with the sales information supplied to me to witch my WiFi service to HughesNet. I explained how we use our WiFi, the devices - iPhones, streaming tv, pc, etc. I was told the 20Mg plan would be plenty for all of our monthly household data needs, however we burnt through the 20Mg in a few days. I purchased additional das, that lasted 1-2 days, I am then stuck with freezing snails pace 1-3Mg service for 90% of the remaining billing period. I feel HughesNet is one of the WiFi companies that promises great service(as in their commercials), then delivers substantially less. As a final "Gotcha" HughesNet hides the cost of $400 in the fine print if you want to get out of your contract in less than 2 years.
So in summary, I would not recommend HughesNet based on my experience.

Posted by Anonymous


From the time Hughes net started in our house it did not work correctly. Once I figured out that it was not working correctly I contacted HughesNet multiple times. They advised that we were using all of our data and only had the slow data left for the rest of the month. So they advised us to go to a business account so we would have all the data we needed and things would run faster and it would work. I spent an hour and a half on the phone today with several people from your company. My intentions at the time of call were to cancel the service. When I attempted to cancel on the phone I was informed that there was a $680 cancellation fee that would be due if I canceled it. As the conversation went forward one of the representatives advised that they would take $200 off of the $680 and we would owe the balance. When I protested and said if you can take 200 off you should be able to take the entire fee off because I'm not paying it. I have paid for many months of Internet service and not had Internet service at all. We have always paid our bill on time every month with no late fees or non-payment. They have also sent multiple people out to try to fix the problem. Every time someone would come out they would tell us a different thing and it would not work. As a large corporation I would hope that she would have better customer service than what I have had to deal with. As far as I'm concerned I will never deal with HughesNet ever again and anyone that I know I will make sure that they understand what kind of a company you are.

Posted by Hugesnet are crooks


Hugesnet sent someone to install my satellite and the man put a hole in my roof . I've spent 3 weeks trying to get them to fix it . They keep telling me they will fix it and wait for post install to call me but they never do ! I am completely fed up and ready to file a report with consumers affiars and my attorney generals office . To go after them civilly. I am over this crap !

Posted by JP@


Called today to cancel my account. My contract is almost up, but had to stop my service for 2 reasons; my HOA would no longer allow my 2 dishes on the roof (DishTV and Hughes--when I placed my initial order with Dish they did not tell me the internet was a different company altogether!!), second when I called to cancel today, I have to return the tower, but also the transmitter on the dish otherwise I get hit with a $300 fee!! I am 70 yrs. old. They will not come to de-install the dish, but I am expected to climb up on my roof and disassemble the dish and figure out what part is the transmitter and send it back!! This company has no idea what customer service is or means!! Super, too slow internet connection and no customer service and too many fees. I went back to Spectrum, who I also do not like either--the no contract BS is so they can raise your fees anytime they want, but at least I have no dishes on my roof. All these companies need Federal regulation, especially if broadband is to be made available to everyone, like phones! These companies are a total rip-off.

Posted by Luke


why are you guys such con artists? Your sales reps intentionally mislead people into thinking they are going to get good quality internet when in reality you provide them with the equivalent of dial up . Then when the customer has had enough and gives up ya'll hit us with a 400+ cancellation fee. You know there's a entire facebook page of 800+ people that really hate this company ? YOU ALL SHOULD BE ASHAMED!! BTW my name is Luke Harvey and I had your service for a month before I found a real internet provider, I will not be paying any bills or invoices ya'll send me because you breached your contract of not providing reliable internet so the contract is no longer viable , therefore I don't owe anything and nobody else that's fallen victim to your lies shoule have to pay either , hope someone high up recieves this because you all need to fix your issues or close your doors . Your criminals otherwise.

Posted by Unhappy Customer


STAY AWAY!!! If you are considering Hughesnet, DO NOT!!
I cannot tell you enough about what a poor Company with pathetic internet and even worse costumer service! They tell you if they can't deliver your contract speed, there is no early termination fee. This is a flat out lie. I spent over am hour on two separate calls to get early termination waived due to this. I was promised and given a reference number to confirm and low and behold...,5 days later, $120 fee on my card. I called today, gave the reference number of the conversation waiving the fee and guess what...all the "supervisor" would do is say "the guy that promised you no fee... shouldn't have". This is absolute thivery by a pathetic company. I'm at the point of hiring a Lawyer to start another class action against this company. DO NOT GET CAUGHT UP IN THIS SCAM!!!

Posted by Teresa


I've had Hugh's net now for a year and it hasnt worked right since the day it was hooked up I've called about how messed up my service is and each time I call they wanna charge me a $125.00 fee as long as the technician is at my home with his equipment my service works fine but the minet he leaves I'm righ back where I started from I would not recommend Hugh's net to any one .

Posted by James


Just ordered service. In the confirming email, you have a cartoon pic of a house with language talking about "what to except". I think your VP of Marketing would like to know that the word should be "expect."

Jim Corry
Former VP, LightSquared

Posted by Anonymous


Download speed ..i have got just over 8 an half hours of tv out of 96 hours o..my service was inst less than two weeks ago..please help

Posted by Buddy


I have three families that live here close by me. I called and tried to get HughesNet so that we can have internet for the kids to be able to do their schooling I have a dish already on my house I had using it before if they tell me I have to buy a new dish I was prepared to pay for a month and a half service but they requested that I purchased a new dish but I didn't have enough money for that so they told me I couldn't get it unless I had the money to pay for it thanks for not letting the kids get internet cuz it says free installation on the ads that I've been reading and $99 for a dish is not free installation thank you for screwing up our life this is the only internet there is and we couldn't get it because we don't have the money thank you very much

Posted by Tammy


I have had Hughes net for internet since june 2020 my bill kept going up so i called in December they put me under a new contract that dropped my bill mind you all along the service they advertised is false but it was the only internet i could get the only option at all ugh well i got my bill in January $87.33 due January 31st 2021 i paid it the 20th i woke up on February 1st and these fools have done took an additional $96.52 from my account saying it was for February bill due February 1st i am contacting an attorney and i will be filing suit with this company for false advertising

Posted by Patricia


In these times of financial troubles l think its a shame the way you treat your customers. Just wanted the dish moved away from my Mobil home. We have terrible reception because the dish is pointing at our trailer
You want $135 to do this
It should have never been put there in the first place. We are going to cancel our account after hours of trying to talk to your representatives. Shame on you.

Posted by CANNOT IMAGINE HOW THEY CAN STAY


I have spend 8 hours on the phone with HughesNet trying to get my old phone number ported over to a HughesNet phone. The equipment arrived 10 days ago. They put a request in and for some reason it was cancelled. No one knows why. I am within 24 hours of loosing my home and business number. I have been transferred 10 times, each time not to the person they told me I needed to speak to. Each person apparently was trained to not transfer a call until they read back to me all the information entered by each person I spoke with. I finally had them do a conference call with T-Mobile in which they both said they all they needed to make it happen yesterday. It was not ported. I have spend 4+ hours on the phone with them today only to be today I would need to allow 10 more business days for the number to be ported. Most of my calls have been handled by people from the Philippines most of which are very hard to understand. I tried calling the corporate number only to be put on a call with an entry level person who repeated the information from call logs. CUSTOMER SERVICE AT HUGHESNET IS A ZERO ON A TEN SCALE. THEIR PROCESSES ARE HORRIBLE!!!!!!!!

Posted by Anonymous


Poor poor Service

Posted by Disgusted


The VERY WORST phone service. I have been calling Hughes customer service for a year now. Calls are dropped all the time. I can hear the caller but the caller cannot hear me, or vice versa.
The internet goes down EVERY day, sometimes all day long and I'm being charged for service I cannot use.
I live in a very rural area and my choices are limited, but I am going back to ViaSat or trying Spectrum, which works in my area.

DISGUSTED.

Posted by AALOCS


I too had the same problem, nothing ever got resolved. I emailed the Corp office senior director of customer service @ [email protected]. That was more then a week ago. I have yet to hear back? This is just appalling. Maybe we need to email Mr Kaul? He is The CEO...

Posted by Charles U. Farley


Well heres what I have to say about Hughesnet. Any company whos ceo's are listed as the 127th richest people on the planet with a net worth of more then 10 billion dollars can do whatever they want. I see so many people in these comments say over and over that they have reported Hughesnet to the Better Business Bureau. Well that doesn't seem to matter much as they give Echostar the corporation that hughesnet is a subsidiary of an A+ rating despite the thousands of complaints so don't waste your time, instead do what I did which is look up the ceo of echostar and you'll find that Charles and Cantey Ergen are the majority share holders and CEOs and with a bit of poking around on google you might just happen across ....well their home address in Littleton Co. and maybe even Cantey's phone number since hughesnet is apparently incapable of transferring your calls to someone in charge, or if you would prefer to send them a personal letter telling them how you feel about multi billionaires taking millions in stimulus money for families who were forced to stay at home during this pandemic and were unable to pay for the crappy internet that their company provides thus forcing an early termination fee to be taken from the already broke and jobless Americans who made them billionaires in the first place. suck it hughesnet you con artists and thieves. Oh and buy a single share in their company and you can legally impose a world of legal issues with the being a shareholder.

Posted by Lake Creek


Told today that if I want to be sure my email is sent and received I have to supply every domain name I have ever written to, or will ever write to, to their "techs". I know, hard to believe. When I signed up over 10-years ago I was sold an internet service provider that was full service. Well, sending email is normally thought to be in the package, but I was just told no. If you have ANY OTHER OPTION, do not use this fraudulent company.

Posted by Anonymous


Worst service ever!!!! Worst customer service ever!!! We were told that since we have an HD television, we couldn't expect our speed to be able to stream movies!!!! WHAT? That was certainly not what they told us when they sold it to us!! How many people don't have an HD television. Reporting to BBB, if they are a member. Disgusted!!!

Posted by Johnpaul


HughesNet is ridiculous. We had to get a buisness account, since we're all stuck in our homes due to Covid. HughesNet (we thought) we our only option and the best, from the speeds they promised. But, so far we've have .5 upload speed, and barley him 1Mbps download speed.
We've tried calling and trying to cancel to have them run us in circles and transfers us around to different departments who ask the same questions and give us the same responses. I finally got fed up and demanded to get a corporate email so I could handle this on a much more professional and efficient manner. Come to find out, they don't have an email, except for 'Advance Billing'. Now I'm left with a fax number and a mail address to send all my paperwork to, demanding cancelation with refusal to pay the $800 fee they're trying to get from us.

Posted by Caaie


Was lied to from jump to get me into a contract can't do school with my kid can't watch anything can't play games the worst internet I've ever had I pay almost $100 a month for nothing so terrible!!!!!!!

Posted by Sandra Wiegand


Lied from the beginning about rebate. Made me get a booster, still no net throughout house. They blame it on the way it was installed and say their not responsible for the installers they send out. I was literally asked if we have walls and appliances in the house! Doesn't run movies, not what they said at all service wise. They let me out of the early termination fee, and are now claiming I owe money when it have an email that says they told me no fee. They also put
Service in my moms name without her permission. They needed a credit check but never said the bill would be put in her name.

Posted by MsBem2u


This by far the WORST SERVICE I have ever had!! I requested a simple transfer of service (moved from one house to another, in the same city), it took the SIX MONTHS (MARCH 15,2020) to call to confirm (09/28/2020) my request to transfer service. WHAT!? They are a real joke; I ADVISE ANYONE TO NEVER USE THIS SERVICE....PERIOD!!!!!!! On top of their lack of service, upon requesting service cancellation today, they REFUSED TO REFUND ME FOR THE LACK OF SERVICE!!

Posted by Lori


I am so pissed of at this company I pay 150.00 a month for 50GB. I paid my bill and the same day they show all my data is gone Really? And they say there is nothing they can do about my issue.
That makes no sense to me at all. I have had nothing but problems since I signed up 2 years ago. I signed hoping they were better than other satellite internet where I live. I am not happy with this company they don't tell you the truth about how the data works. I plan on filing with BBB as well. I will not recommend them to anyone. The corporate office needs to stand up and take notice on all these complaints.

Posted by Shannon


I would simply like to know WHY 10GB of data costs $10 if I upgrade from 10GB to 20GB; but the same 10GB of data costs $30 to upgrade from 20GB to 30GB? It's the SAME 10GB of data, no higher speeds, nothing extra....the SAME. So, WHY is there such a big cost difference?
I called Customer Service and also spoke to the Sales Department who both told me "that's just Hughesnet's prices". REALLY?! Are these people just robots reading off of a script? Does this company not provide their associates with a RESONABLE answer to a VERY VALID question? Does this pricing make sense to anyone else? If so, PLEASE, let me know your input and reasoning because I'm at a loss.

Posted by Anonymous


I feel so robbed by your company your 2 year deal $40 a month 6 months later is 86 dollars. You lied about your internet speed every show I watch stop and goes at least 15 times an hour. I thought you would be a legitimate company finally a savior amongst the bigger companies it turns out you are fraudulent just like them however at least with them I can watch a television show clearly without having it pause time and time again you guys really are horrible I am filing a complaint with the Better Business Bureau. I'm sure you're used to that way to drain our pockets during a pandemic thanks a lot

Posted by MiJo


S. Oregon. Fires.
Requesting that Hughesnet help their hughesnet contractor Kevin.
Everything burned. He needs housing. Supplies. Etc..
My Hughesnet contractor / friend Kevin lost everything in the devastating fires that burned down Phoenix & Talent. Parts of Medford. Kevin is homeless.

Posted by Deborah J


i have since found out that the weight of the modem is 1.6 pounds, leaving a total weight left over of 5.25 pounds. a cardboard box does not weigh that much which proves i sent everything back that i was asked to.i also found the paper that came with the box that stated if i did not send modem and eye back that i would be charged 200. which 214.50 was taken out of my account. so yo lied to me,and the paper also stated the payment for the un returned part(both modem and eye were in that box !) would be taken in 30 days, you waited 3 months. i have proof that there was something in the box beside the modem. you had no right to take any money from my account. i want it back 1st i was told 5 days ,then today i was told 1 to 7 days, it has been 8 days and i want this resolved NOW.

Posted by Deborah J


i canceled my service on July 3rd,2020 i received the box to send everything back. i packed the eye and the modem and sent it through UPS. On September 4th 2020 ,they took 214.50 from my account saying i didn't send the eye back, which i did.they refuse to tell me how much their modem weighs, which would verify i sent it all back because the weight is on my UPS receipt, 6 pounds and 8.5 ounces.i contacted them on the 4th of September, and they supposedly received it manually,stating at that time i would get my money back in 5 business days. it is now the 12th of September and i just called again and spoke to Rodger, who informed me it takes 1 to 7 days to get my money back and he hung up on me.planning to wait until Monday ,Sept 14th, and if my money is not returned i am filing a complaint with the BBB. and the FCC

Posted by Kitkat


We called another internet service and didn't realize we got transferred to HughesNet because of our location until I had already agreed to everything. The service was awful. We had the wheel of death through anything and everything we tried to watch or play. Ive called them On several occasions trying to get the box they send to return there stuff and always told the same thing. We've mailed it. You should have already received it. If we don't get it back in 30 days you will be charged 300 to 400 more bucks. I am already being charged 350 bucks for early cancelation. The first one put in a request to cancel my service but never canceled it. It's been an ongoing nightmare. I would never recommend this service even to my worst enemy.

Posted by Anonymous


My service was not installed properly... the cable was not buried properly and as we drive on it is being destroyed.
Two times I was told that some one would call me back... no call.
The Installer left a mess and did not clean it up.
Videos buffer continuously and will not play.
131629144 is the confirmation number that I was given that this would be addressed.
NOW... I am told that if a tech comes out it will cost be 125.00 to have it installed as it should have been already.
DSS200092625 SAN

Posted by eldavis1977


To whom it may concern -

I began service with your company in March of this year. Having never used it before I was very willing to give it the benefit of not being one of the bigger competitors in the area. My first bad experience with your company came during installation. Your service technician claimed to have been to our address, but we were home all day. He never showed. Customer Service argued with me for 30 minutes claiming we were at fault. I must wonder "WHY WAS I GETTING THIS SERVICE IF THIS IS HOW YOU TREAT YOUR CUSTOMERS!" They finally rescheduled for a week later. The second one was 20 minutes away and cancelled the appointment. Now the third rep, was respectful and pleasant. He scheduled the appointment and apologized for the inconvenience. Third times a charm, but my husband did most of the work.

Now the service is my second bad experience. I was told during the offer, that your service would be able to handle our one TV streaming and two other non-gaming devices (phone and laptop).

To date I have received the following:

Poor Customer Service

Poor Technical Response

Unsatisfactory Internet Service



I am not the "Comparing" kind. I did not expect you to perform like Xfinity or Fios. I did expect you to perform though. You did not provide service to the specifications of your own contract. I was still willing to give you the benefit of the doubt. Perhaps there are too many better streams in the area and yours just couldn't keep up. We spent over a month without any service. We called you twice to get repair and we were given instructions on how to fix it ourselves. The third call, someone finally scheduled a tech call. For fifteen days into another billing cycle. We found out that the problem was with your dish, not your modem. Your dish was never properly secured to our roof. It was mounted with the wrong item. Twice a tech came out. Twice we were told they would be out to remount the dish. No one has come!

Now we are moving to a place where we can't have satellite service and so we MUST cancel. We are told by your very RUDE customer service that we must pay $350 to do that. WHY DO I HAVE TO PAY FOR A CONTRACT THAT YOU DIDN'T FULFILL AS PROMISED IN THE BEGINNING? What do you want from me? To live in an area where gun violence is prominent just because if I move, I will owe you $350. No, you want me to starve my children to pay you that or pay for service that never works.

I have been dissatisfied since the beginning of service and now at the end I am no different. I will NEVER recommend you to anyone in my family or friends or business associates. You are rip-off artists that prey on low income and credit challenged families to scam them into accepting poor service or be forced to pay enormous fees. Also, you then violate their right to information. That is a FEDERAL offense. I have notified an attorney!

I demand a full refund of the monies charged to me for service that would have occurred August through September 2020. I formally request a written transcript of my account and all communications related to it and a refund of monies for services not received during the month of June and all of July. I will let you keep April and May out of the kindness of my heart. Lastly, I ask for a written apology for the unfair treatment by your Customer Service staff and the dismissiveness of your Technical Staff as well as an apology for trying to inappropriately charge me monies when you did not fulfill your contractual obligations.

At the time my service is in the process of being cancelled. Let this letter stand as a statement that I do not approve any further charges to my account or credit card from your organization. Any attempts to do so will result in immediate legal action.

Posted by CypressMoon


I tried to get service though them at my new address that's located in a rural area. They couldn't do a soft credit check on myself nor anyone else in my home we tried everything. I tried to cut to the chase and provide my SSN like most credit checks call for but they couldn't do that. Wanted us to buy the equipment instead of leasing the equipment... my pervious address was rural as well which means only mail delivery we get is by post office only. Wouldn't you know they can't use post office boxes to do soft credit checks even though everything is attached to the Po Box address.. bank accounts, credit cards, drivers license, SSN, and ect... I just don't understand but I think it's because all the incoming calls get forwarded to call centers and not the real companies!

Posted by Dana


I moved to a new location and Hughesnet was the only internet provider who serviced the county road that I moved to ... therefore I ordered service from them. I paid $400 up front for the cost of satellite and equipment. They brought it out and set it up but I still had no service. They told me they would send another service personnel to get it connected correctly. No one ever came. I called and emailed them every day for several weeks asking for a refund or the service I was paying for. They were charging me $49 per month and I had no service. I continued to reach out to them but they could never get service at my location. After 9 months of paying this bill and having no service, I took this matter to the Attorney General's Office and filed a consumer complaint. About a month later a man from Hughesnet called me and told me he had received the complaint and would like to work out something with me. He told me he could see what a terrible time I had with Hughesnet and he offered me a $671.16 refund. He gave me a confirmation number and told me the refund would be mailed to me in a few weeks. It has been a few months and I still have not received my refund. I have the confirmation number but it takes a lifetime when I call to try to speak with a representative about it. This has been the worst transaction. I plan to call the Attorney General's Office again tomorrow. Hughesnet should not be allowed to rip people off like this and get by with it. Check the Hughesnet reviews!!!

Posted by MsBem2u


I moved into my new home in May 2020. Requested Service Transfer the same month, it's now July 2020, and I DON'T HAVE SERVICE. I'm reporting this company to the BETTER BUSINESS BUREAU, and contact my lawyer‼️

Posted by Real Estate Lady


THIS COMPANY AND SERVICE SUCK! I have tried going through customer service and have spoken to representatives live on the phone to try and resolve the issue of slow speed on my service. I asked today finally to have the equipment I paid for removed and was told they cant so that? If I cancel my service there is huge cancellation fee. I am going to the FCC, BBB, my local paper and pay for an add about Hughes Net and their service! They informed me that because my husband and I both have phones and I pads and my PC that we use all our allowed gigs in a matter of a week or so and that we need to add more gigs to our plan. I was assured we would be fine when we got the service and PURCHASED OUR EQUIPMENT! DONT CHANGE YOUR SERVICE TOO HUGHES! I asked to speak to a suprvisor and was put on hold.........never did speak to one!

Posted by Real Estate Lady


THIS COMPANY AND SERVICE SUCK! I have tried going through customer service and have spoken to representatives live on the phone to try and resolve the issue of slow speed on my service. I asked today finally to have the equipment I paid for removed and was told they cant so that? If I cancel my service there is huge cancellation fee. I am going to the FCC, BBB, my local paper and pay for an add about Hughes Net and their service! They informed me that because my husband and I both have phones and I pads and my PC that we use all our allowed gigs in a matter of a week or so and that we need to add more gigs to our plan. I was assured we would be fine when we got the service and PURCHASED OUR EQUIPMENT! DONT CHANGE YOUR SERVICE TOO HUGHES! I asked to speak to a suprvisor and was put on hold.........never did speak to one!

Posted by 1 mad ex-customer


I do NOT recommend Hughes Net internet to my worst enemy!!! Period!! Just got off the phone with an account manager about my horrible service. They were wanting to send a tech out to look at the equipment even though their online tech say nothing is wrong. Lons story short, I canceled my contract- the manager was unwilling to work with me on the cancelation fee- which was 190, even after I explained that I have paid for 6 months of bad internet at $65/month. Then proceded to tell me they can send a tech out but it will cost $125. People, save your money and headaches and go somewhere else.

Posted by Antonio


I actually called Human Resources because I work at the Phoenix location and I wanted to have a complaint on file to show I tried to do everything I could think of before legal action. For Corporations to lie and be so disrespectful to melanated people is disgusting. To be told about Hughesnet policies when my Father died was beyond arrogant but it was revealing. The list goes on.

Posted by Mary


I only have half as internet about 4 hours a day. I have begged to get out of contract. And I should have a full refund. I was promised high speed service. This company sucks.

Posted by GRRRRRRRRRRRRRRRRR


My comments are simple...READ ALL THE OTHERS ON HERE...that is mine also. Brandon was the only helpful person that I talked to. This internet is TERRIBLE.

Posted by Star


I have been trying to contact HN to cancel my internet now for 2 days. It does not work right for me. It glitches, slows down, shuts down!
I guess your company training program is different from others because i have been on a continuous hold, hung up on, given a direct number to call which hung up on me.
Cheap employee's terrible service!
I want to stop payments comming out of my account of which now i have to cancell my bank card just to keep your payment from comming out!
That's Ok! I was gonna change banks anyway!
Oh yeah, i made a complaint to the FCC! FUNNY HUH!

Posted by POInArkansas


Just wanted to give an update on my previous post. I filed a complaint against HughesNet a month ago with the Federal Communications Commission (FCC) and today I received a phone call from the corporate office acknowledging the FCC complaint and they will now be letting me out of my contract with no termination fee. Any of you that are seeking a solution to subpar service from this horrible company, I highly suggest filing a complaint with the FCC. Another option is a group called Fair Shake. They are not a law firm, per se, but will help you with legal action against HughesNet. They are very familiar with HughesNet and how poorly they treat their customers.

Posted by POInArkansas


I have only had HughesNet since January 1, 2020 and I'm already looking to leave. I have filed complaints against them with thr FTC, FCC, BBB, and with a legal company called FairShake. My wi-fi is horrible with slow response times when trying to access any website. I also have a hacker on my network that was discovered my Lifelock Norton 360 account on my iPhone. Because of this hacker, I receive spam e-mails as well as spam texts that refer to me by name. I have contacted HughesNet about this problem via their online form and they refuse to contact me to correct the problem. This company is a POS and they obviously are just begging for another class action lawsuit. I hope one is filed and filed soon!

Posted by ReallyPONurse


Hughesnet is absolutely horrible. I have had horrible internet speed since I've had them (15 years +/-) but they're the only ones I can get based on where I live so I'm stuck. I don't even get 1/2 of the 25mbps that they claim speeds can be. I'm well below 12mbps download daily. Now they tell the satellite I'm connected to is has been having problems (x 1 month at least) and they "hope" to have it fixed in 1 month. HOPE?!? WTF? I asked to be moved to a satellite without problems and was flat out told "no, they can't." It's not that they can't, it's they won't. During the time they have a non-functioning satellite they continue to add more subscribers while they can't even accommodate the ones they already have. What BS. I'm looking for an attorney to file a class action lawsuit as a result of this.

Posted by MarieM


Hughes net is by far the worst company EVER. I've tried three times to get internet service. The first time I was promised a call back. That didn't happen. The second time they couldn't get my credit report. Same with the third time. Just now a customer service agent called ME to get service set up and had to go through the whole process again. Now I have 4 inquiries on my credit report which does exist according to Credit Karma AND still no internet. I would never recommend this company to anyone

Posted by Anonymous


I have been on the phone for almost 3 hours through multiple phone calls. One I was on hold 52 minutes. I need to cancel my suspended account. It sure is funny there are plenty of people in sales, and they answer right away, but your "account management" dept. NEVER ANSWERS AND I have to listen to your ridiculous recording telling me how important my phone call is. I have several accounts and I should cancel them ALL!!!

Posted by Mr. Mule


I switched to Hughes about 6 months ago. What a mistake. Haven't been able to watch anything that streams, ie: prime, Netflix, or dish on demand. I've heard one excuse after another with no help. Part of the problem is when you speak with a rep you can't understand them. Can't wait to get out of contract. Certainly do NOT recommend this co.

Posted by Anonymous


So I called the Hughsnet help line and the person on the other end of the line was a rep from ghana. I asked to be put on the line with an american , her name is Veronica, I am on the phone for over 40 minutes and she asks me to hold on while she get her tools out and I am wondering if she is going to bring out an impact wrench and maybe a hammer. She hangs up on me, you all will like this, so the customer service is so bad that the girl before Veronica ask me what my name is after she verified that my address and and who owned the service and then had the audacity to ask me what my phone number was. You have all of that in front of you and she says oh yes I apologize for that she says, anyway she says if we get disconnected we will call you back, never happened. So to begin with, just like the sweat shops that all of the american use,
It is all about the 20 dollar a day foreign help to make their profits high with terrible customer service. This what America has come to. Fortunately for us we have a great president that is going to reign in these turd companies, may they go under very hard. By the way I have been paying 160.00 per month for over 25 months and only use the service 4 days a month and they say that I have used my gigabytes up, the worst service that you could imagine

Posted by Jessandjason


I was laid off due to coronavirus pandemic, and in the process of moving.My funds I had/ have were and are limited. I tried calling numerous times- daily!!attempted my first call 10 days before my bill was set to pull from my account. I spoke to one rude person after days of trying to reach someone as they had no staff due to coronavirus.i Explained my Hardship, That I was trying to reach unemployment to file by phone first and had no luck as they have increased call volume as well, l explained i also was unable to go online and do it because hughesnet service was not working and connecting well enough! Not only did they not stop the payment, they over drafted my account and my unemployment check I strived to get will go to my overdrafts account with fees. I will be contacting the attorney general along with consumer affairs- I will make sure this company doesn't exploit another consumer again.

Posted by Sandra


21 calls,still no response, I've been hung up on,disconnected,horrendous customer service, the product does not work nor does anyone want to help or take responsibility for this.I ordered April 2nd,installed the 3rd and charged 191.00 for NOTHING,it hasn't worked since getting it,it has cost me work wages as unable to do my job because of the inaccessible service. I've emailed and was given a phone number from Michael Noneman, was told Ken ( manager) would call back....nothing.I want my money back ,to end this nightmare,get this equipment off my property asap. obviously no one wants to take responsibility for this mess,I am taking this to the next level of disputed and legal action if i continue to get no response as this bottom line is misrepresentation of product and services.

Extremely upset taken advantage of customer.

Posted by jaime


I am very unhappy with Hughesnet Brazil. I have an agreement with the company dated from 18th march and they requested 10 working days to install the system at my farm. After the 10th day I called because they didn´t even touched base since the contract signature. The call service is taking too long to attend (what I understand based on COVID 19) but they don´t solve the problem, they are just bying time and making me fool. I am trying my best to solve the problems but in Brazil they don´t care about the customers. I am just giving you guys an advice that with these service level hughesnet is not going to last long in Brazil

Posted by Very unhappy customers


I am very disappointed in your service to customer relations because lady I was talking to I ask to speak to a supervisor he was there then all of a sudden he had went off work refused to talk to me and then the lady I was talking to I have a few other names I could call her but I'm being nice hung up on me and she was rude disrespectful and she was trying to put words in my mouth saying I said one thing when I didn't and that's how y'all treat people that is with that has your service or has been customers then maybe you shouldn't be in service at all maybe the better Business bureau should call and pretend to be customers and see how they get treated when they're not satisfied with the service or wants to cancel and let in people wants to argue and try to talk him into doing something they don't want to do if that's how you train your employees to talk to people then maybe y'all need to rethink how you train them because I think your training has a lot to be set for it's not very good and if you're in if supervisors refuses to talk to customers when they request and been on hold for 20 minutes to speak to him and he doesn't want to speak to him maybe they shouldn't be supervisors maybe they should be unemployed and yes we are not very happy with what happened today so I would appreciate if the president or the owner give me a call and I will be calling back to speak to one of them tomorrow

Posted by Unhappy customer


I have been trying since March 30th to cancel my HughesNet account. The first call was made on March 30th and after going through the options on the automated system it put me on hold to connect me to someone that could cancel my account. I then got a recorded message that said no one was able to help me and then disconnected.

I then went to the Tech Support and put through an email message asking to have my account cancelled, but have not gotten a response. I called HughesNet again on April 1. I did actually get through to a live person, but they said they were unable to process the cancellation. I due understand that with the corona virus there are issues with staffing, but I don't feel I should have to continue to pay for something I am no longer using. We have disconnected the HughesNet satellite and router. We now have another Internet provider.

Posted by Anonymous


Difficulty with keeping my Internet Connection. Constant clocking. Attempted to contact Corporate office of HughesNet but was told that due to the Corona Virus, the System is overloaded and they cannot take calls ? Went on Chat and never was a Answered. Went on the Website and filled out a form indicating I needed help and was answered by a sales rep who referred me to other areas, phone numbers that cut you off, and websites that you are unable to access because your computer is clocking. I am in need of cancelling Hughes Net as this is not what I was told I would be getting. I have an Immunedeficiency Disorder, and an elderly member of the household that needs availability for telemedicine and this is unacceptable..

Posted by Pissed off customer


I can't believe how horrible this service is. i don't have internet at all in this crisis and they can't come out for about 4 days. and they are even charging me for coming out. can you believe it, charging me! i lost my job due to coronavirus and they wont give any discounts or anything. disgusting in this time of need.

Posted by Anonymous


No longer interested, let's go to Court. Filing an action.

Posted by Jody


This service is horrible.tge workers are rude .install bad equipment .scam you for money.scream at you .degrade you well news for all of you disrespectful people.im turnin g you In to the better business bureau .Calli ng my atorney..and warning people about your company .half the time you can't understand you people because your from another time I believe the way you speak to people.go back to the rock you crawled out from under

Posted by Jean Jeter / can't remenberHRTW


On March 9th Hughes net took 214.00 out of my account without notification. One year ago from that time i moved. I tried to cancel the service. The person told me that I could be put on hold for about 6 months and then if I wanted I could continue service. He said he would get in touch with me. Six months later I was billed without notice. At that time they told me about a piece I would have had to take out a piece on satellite stand. I told him I did not know how to do it. I sent back all equipment used and they ask me about the piece. I told them I didn't get the piece and I have never seen it. I am not going to try to take something out of an electrical pole. If it was that important they should have taken it out themselves.

I have not seen that piece so either they took it out and kept it or they kept it in and the person's that moved in are using it.


I am 71 years old. I am on a fixed income. All of my auto deductions bounced. I am not a liar .If I had it I would give it back. I dont know what I would use it for. I have contacted the BBB but I have had no responds.

Thank you for your time in reading this.

Posted by jEAN


I finally cancelled this less than stellar service. The service was awful and the price way too high. I cancelled and paid the buyout amount of my contract after they had taken out my monthly payment for service....this happened last Thursday and Friday. Then on Monday they took out another $151. I called them and they tried telling me it was a credit. Three people later and being on hold for what seemed like forever, they let me know that the $151 would be credited back to my account.....here is the kick in the FANNY.....it won't be refunded until the 24th....an entire week after they stole my money.
This is nothing more than a COMPANY OF CROOKED JACKWADS.

Posted by Anonymous


How in gods name do you people stay in business. Your internet is deplorable. Once again last night we tried watching a movie, every two minutes the movie stopped and buffered. Two year of this crap with you people, I am so done with your company. Sadly I don't have other options but the day is coming when someone will come along with better service and watch customers flee. You do not deserve to be in business

Posted by Big Angie


These people are still trying to take my money, I have called to many times to count spending over hours at a time for support with no luck at all. I've also asked them to come and get this enormous useless satellite out of my yard before it goes in the dumpster. I've been calling so much I need a paycheck and a Xanax or two just to put up with long-winded nonsense that comes out of their mouths. STOP TAKING MY MONEY

Posted by Big Angie


I have had nothing but issues with this internet no service and everytime I call they want to know how's the weather like seriously. They have been taking my money for 3 months and I don't even have a modem plugged in, I've called and been on the phone do many times I was like listen you guy's should pay me for my time and NO INTERNET SERVICE.RETIRED VETERAN ?

Posted by Anonymous


I just got this service they Lied to me about everything. I haven't had this service a week and asked for my money back. They refuse to give me my money back, but wanna charge me $400 to disconnect. They will be getting a call from my lawyer. This against the law!!

Posted by beckertaylor95


I HATE this company. We have had their service for not even a year. From day 1 , it's been nothing but issues. We bought it primarily to use Netflix, Hulu and Disney since we don't have cable. We have NEVER been able to watch a movie completely through because it buffers the whole time. Or just won't load. We can't connect multiple devices or it won't work at all. We pay almost $90 a month for service we cannot hardly use. Since we first got the service, we have paid aanywhere from $100-$300 in hotspot overage charges on our cell phone bill on top of paying for our internet service through Hughes net. I have been on the phone with over 13 people today alone since 10am. I've talked to 5-6 different managers. 1 manager, Rachel Garcia, i was on the phone with for an hour and forty-five minutes running all these tests to prove our internet wouldn't work. And she literally in my mid sentence, intentionally hung up on me. Never called me back or anything. I was hung up on 4 times today. Telling me even though I showed them I couldn't use the service, that they couldn't do anything for me and I just had to deal with it and pay monthly or pay $300 for a cancellation on service we cannot use. I'm not having it. I finally got ahold of someone, Alexis Betts, who was a saint and did exactly what I needed in 30 minutes. Thank god for him. I'm literally so done with this company. Their customer service, except for Alexis Betts, is straight crap. They don't care about their customers at all. I will never use this company and will never recommend them to anyone.

Posted by Melissa Goins


STEALING FROM UNEMPLOYABLE DISABLED VETERANS IS FROWNED UPON. Hughesnet has refused for 15 months to provide the service for which I am paying. I have fought and given up repeatedly for 15 months. Your customer service representatives are liars that keep changing stories and making excuses as to why I can't get a refund for the money that was stolen.

Posted by Lisa


They are scammers. Run, don't even consider adding this service. It did not work and customer service keeps you on the line for hours trying to resolve. Threatening me with cancellation fees for something that did not work. Also, neglected to inform me that the service is not compatible with VPN. They are a deceitful company, scamming one person after another.

Posted by Irene Roberts


Bcc:
Date: Fri, 17 Jan 2020 18:01:18 -0500
Subject: Cancellation & full deposit refund..contacting BBB right now..representative did not want to give me my full refund, i have had no service, technician came out to fix the internet and still have issues, we have been using our hotspot on our phones, it's not been yet a month, they told me if not satisfied with service to call and cancel and they would give me my money back. Well it's been 3 weeks and when I called, the representative said they could not give me my money back. I told them you will be hearing from the better business bureau..filing a complaint against your company. Contact me with my cancellation & full refund or you will have to answer to BBB.

Posted by Victim of a botch installation


I have been waiting weeks for the escalation department to call me back and resolve an installation botch job which is a hazard to me and I am terrified I am going to brake my back again due to this tripping hazard. The cable is 7.75 inches off the ground in front of my exterior door. In addition, the tech pried the screen away from my house, installed the cable over the hurricane shutter track (now unusable) and cut the roots to my privacy shrubs around my pool.

Posted by Tabitha Williams


This company is the worst. My account was dissolved because they could not provide service to my business. My account was cancelled with a $0 balance due. Now, 7 months later I am getting collection letters. Customer service is out of country and is a joke.

Posted by Anonymous


I want to thank Joey Michael for his assistance today and solving our dilemma. He was very helpful and considerate. Keep up the good work Joey. God bless.

Posted by ME


Hughes net is the WORST in customer service and internet service. When I ordered the service I was told there would be NO problem in streaming movies and the speed was fast so we would not get kicked out of a programs due to slow responses. I ordered the service in March and started calling first of April complaining about the speed only was getting 3 mpbs sometimes it would go to a whole 5. After 3 days and countless hours on the phone I was referred to the engineering department. After several days of talking to them I was told the satellite we received our signal from was outdated and it would take a month to update. So the gave us credit for the next month. Month later I call asking if the updates were done because there was not much improvement. After hours of being transferred I finally found someone to tell me no they have not done the updates yet and they should finish in a week. They had the nerve to tell me to call back in a week and see if they were completed. I told them NO. I am not calling you to see if you have done your job. You need to call me and keep me updated. I told them then if the service was not better in a month a wanted a complete refund for equipment and every penny I spent on what they call internet. A month later and no phone call later I call again. After an hour and a half on the phone I was told the engineering department says there are issues with the satellite we receive our signal from. They then proceeded to tell me if I wanted to cancel I can and they would waive the cancellation fee. I became angry and told them I wanted a complete refund and they said it was out of their hands. I finally spoke to a supervisor (or that is what he claimed to be) and he said waiving the cancellation fee is all they could do. I demanded to talk to a manager and after this supervisor telling me I have talked to the person in charge I asked him if he had a boss. He never really answered me so I told me either give me your boss or I am contacting the corporate office and asked for the phone number. This idiot said I cannot give you that information it is against our policy. Really....you can find anything on the internet. I finally got them to agree refunding the amount they deducted for June and May but nothing on the equipment that we paid for up front. I will not recommend Hughes net to anyone. I still believe I should receive a complete refund for the equipment since I was told wrong and the advertising Hughesnet does is FALSE.

Posted by sean


I would like to file several complaints regarding Dish Network's customer service representatives, salespeople, and your resolution department. I signed up for a Dish bundle package on April 27th of this year. The representative that I spoke with went over several bundle plans. The plan I selected includes tv, internet, and landline for $138.00/mo. I was charged $49.99 on April 27th for some type of service that would be applied to my account which it was not. I was also charged $29.99 for some other expense that was not applied to my account. I was then charged $77.28 on May 14th for the tv service. I was then charged $93.28 on May 29th for the internet service. I was told that a $50.00 credit would be applied towards my internet bill for the first month which it was not. So far, I have spent over $250.00 for a bundle package plan that should, and was told, would cost me $138.00 month. I feel that I have been lied to, misinformed, and being overcharged by Dish and Hughes internet services. I called Dish's customer service a few times on the 30th of this month and was told I had to call Hughes. I called Hughes and was told I had to call Dish. I called Dish and Hughes at least 7 times to try and get the billing resolved but got nowhere. Dish's customer service is horrible and when I was trying to discuss my billing, the representative was laughing and put me on hold for over 10 minutes, I finally had to hang up and call back. The representative was a female and spoke with her around 5:00 pm West Coast Time. I also called Dish's resolution dispute team and given the run around again. The issues I have with Dish and Hughes overcharging me and misleading me need to be resolved. I have already filed a complaint with the BBB, Consumer Affairs, and the Attorney General's office. I will pursue this matter until I am billed the $138.00/mo. which is the correct bill each month and what I was told when I signed up for your horrible service. I am beyond pissed off and do not like being lied to, overcharged, and mislead. Your company needs some serious changes made when it comes to customer service; understanding the customer's situation; not interrupting a customer; listening; and not laughing or giggling because only bad customer service representatives do this. I also spoke with another customer service representative around 4:00 pm who sounded like he just left the bar and had a few too many drinks. The customer service representative that I spoke with at Hughes around 6pm said that he would reduce my internet bill from $93 to $70 a month for the next 7 months. How generous of him and leads me to believe that I am still being overcharged because the total of $70 and $77 per month is still more that what I was told I would be charged for my bundle plan and this is just unbelievable!!! I would appreciate a response from someone within your department to investigate these matters because I will not let this go until I am billed what I was told and will continue to pursue this indefinitely!!!

Posted by Penyenka


I started with Hughesnet in May 2018. I have not had streaming service, that I pay for, since that date. I have called service over 6 times and without success. I with each call I am told that the signal is strong coming into the modem. I have both a laptop and Dish TV and while the signal is said to be strong coming in it is NOT getting to either the laptop or the tv. I can not watch anything that comes from the internet, Netflix, movies on demand. No one will come out to check the modem. If you're thinking about signing up for Hughesnet and you live in a rural area. Don't. Streaming doesn't work.

Posted by missycat09


We have been fighting with hughesnet customer service & Tech support to get a call back about a usage issue. It has been poor customer all around I worked for at&t for 17 years & I would have been in deep trouble for treating your customer the way we have been treated. one girl said well we were disconnected. Um did you not think to call the other home land number that was at the bottom of my husbands email that he has sent you . & the land line phone number is also a hughesnet phone number. we have gone through 55 % of usage since may 13th & it's now 05/22/18 we can not get any one to tell us what the usage is. I do not need to see a little usage chart it is useless ... it doesn't show what has been down loaded or up loaded, it only says the amount of usage we have used.. We have a ticket in to Support who said gee we will call in yet again 24-48 . I told them yesterday we had family & a certain time to call us well still no call yet.. Shocked I am not. So know this will all go to Corporate Office because i am tired of dealing with the customer people.. They are useless.

Posted by Dan


I started your service and was lied to by your sales rep and your installer which both said that i would be able to stream movies yet when i tried i couldn't so i made several attempts to get it fix and the final results was that your system would not stream any movies so now three mos. later UPS guy show up at my door to pick up the receiver and i yet to receives a box to ship it in after several time talking to your phone people i final got them to send a box to me so i can send your unit back. PS I'm looking to start a class action law suit against Hugh Net out on the web your company has done this to a lot of people

Posted by Anonymous


I signed up for service the technician charged me $50.00 because he came out on a sunday well the service never worked they did let me out of my contract with no fees...well that's what they told me to my surprise they took $860.75 from my account when I called and spoke with Brian the supervisor in billing he said it was a mistake and he would refund my money in two days well it's been two days and I have no money so I called back spoke with a supervisor named Steve he stated Brian never put the order in I will have a refund soon I told him this is unacceptable and asked for someone over him in management he told me he was the top of the ladder so I asked for a telephone number for corporate he told me he could provide me with a address but there is no number for corporate I guess he works for a internet company and is not aware that Google will tell you anything you want to know the phone number for corporate thanks Steve I hope people read these comments and think twice about your decision.

Posted by MADD AS ALL GET OUT


Your Service Sucks...two Techs Has Been To The House And They Both Said They Found Lose Connections At The Dish And They Fixed It And Everything Was Okay...if The First One Fixed It Then Why Would The Second One Say The Same Thing....correction Tell The Same Lie...i'm Lose Internet Connection And Have To Reload The Page Over And Over To Finish What I'm Doing...this Has Been Going On For Over Two Months I Went One Week And Had No Service At All....this Is Poor Business On Your Part...maybe It's Time To Move On

Posted by ken


Since July 8 the first day that I sign up for their service, I have had my Internet and phone lose connection at least 10 times a day, I call them to report this issue, I did get a very rude and ignorant reps. on the phone that do not understand English and they hang up on you. Call back get another no speaking English person, they say they can fix the problem, nothing has been fix at all. Call back several times trying to get to fix the problem and nothing has been done !

On July 23 at 10:30 PM I call back and that person transfer me to a supervisor and that supervisor promise a discount of 69.00 for 12 months and another 5 discount for 24 months , because I have trouble with the Internet and phone service from the start.

I had to call back again to Hughes net schedule a tech to come out to fix the problem and this time they told me the tech would fix it, still not fix and they refuse to honor the discounts they promise in writing in a email they sent to me on July 23 at 10:30 PM. by a rep. that said she was a supervisor.

The is a clear case of fraud and trying to cheat the customer out of good service and the discounts they promise. I still have bad service and I had to open a complaint on Hughes net with the FCC this morning (8/31), because they refuse to provide good service and they cheat the customer out of money. Maybe the FCC will be able to straighten this issue out for me.

Posted by ken


Since July 8 the first day that I sign up for their service, I have had my Internet and phone lose connection at least 10 times a day, I call them to report this issue,I did get a very rude and ignorant reps. on the phone that do not understand English and they hang up on you. Call back get another no speaking English person, they say they can fix the problem, nothing has been fix at all. Call back several times trying to get to fix the problem and nothing has been done !

On July 23 at 10:30 PM I call back and that person transfer me to a supervisor and that supervisor promise a discount of 69.00 for 12 months and another 5 discount for 24 months , because I have trouble with the Internet and phone service from the start.

I had to call back again to Hughes net schedule a tech to come out to fix the problem and this time they told me the tech would fix it, still not fix and they refuse to honor the discounts they promise in writing in a email they sent to me on July 23 at 10:30 PM. by a rep. that said she was a supervisor.

The is a clear case of fraud and trying to cheat the customer out of good service and the discounts they promise. I still have bad service and I had to open a complaint on Hughes net with the FCC this morning (8/31), because they refuse to provide good service and they cheat the customer out of money. Maybe the FCC will be able to straighten this issue out for me.

Posted by UNSTABLE


This company is horrible lies after lies and will charge you for the outrageous charges stay away from them rude people need training on consumer adequate

Posted by Anonymous


I cancelled my Hughes net service because I rarely used it, but when I did try and use it, it was not working, I was paying my bill etc, they said in addition to my normal bill it would cost 110.00 for someone to even come out to investigate, well I canceled my service, sent all the equipment back and it was received in March, I called and was told I had zero balance, well about 3 weeks later I received a box with a letter in it saying they had not received my equipment and if I didn't return it they would charge my account, I was livid, Immediately called them and they once again said I had a zero balance, disregard that letter and the box, I did so, well last week 2 months later, they charged my card after my account was closed over 300.00, I called and every representative gave me the same story, I would have to wait 10 days to process the credit, I told them that this was not a valid charge, it was their mistake, they are suppposed to immmediately reverse the transaction if they know it was their error it is not an ordinary charge on a current customer, well every representative will put you on hold and then eventually disconnect, people should complain to this company, there is no internal customer service escalation for matters such as this where clearly they have summarily given themselves a two week loan off of your account, I called my bank and they said this practice is probably not legal and they are handling it as fraud.

Posted by TicketMan


I have been reading a lot of post concerning Hughes Net Satellite internet service.
I Was thinking about getting their service because I like many others live out in the rural area and the ATT service is really slow but better than dial-up we had for several years. After all of the reviews concerning Hughes Net service and customer service I will definitely "WILL NOT" sign up for their service and nightmares.
As I have heard from many people "read the reviews"it will end a nightmare before it get's started. Thanks everyone for your help.

Posted by PaulC95


I had Hughsenet business service for 8 days and they are trying to make me pay $800 for equipment lease early termination fees. No one I talk to there says anything other than "you have a two year agreement". Being a small business owner who canceled after 8 days because the service did not function as I needed it to, mainly port 25 is blocked and the security team told me that they would NOT unblock it and said that every ISP blocks port 25. Being an IT Consultant, I know better and have switched to another ISP that does not block port 25. I have told them that I am not paying the fee.

Posted by SCHNITZ


These Are Bad People. Run Away As Fast As You Can

Posted by Muley


Lousy! Breached contract, due to loss of service, & failure to repair.

Stay away!

Posted by kboaz2001


I wrote an email to you on November 7. In reply, I was told that I would be contacted on the issue, and never was. The issue is that when I originally signed up for Hughes net, I told the salesman that we needed a plan that would let us constantly stream movies, because we don't have any cable TV. He informed me that the basic package would support all of our needs.



Then when the individual came out to install the equipment, he told me that our package would not be enough for what we wanted, so I upgraded to the top package.



Now, I find out that we are out of data, and will not be able to have any TV for the next two weeks!



When I called Tech Service today, they told me that I could by tokens that would last me maybe three hours.



I am a disabled veteran, living on a fixed income, and I cannot afford to throw out money simply because our salesman lied to us.



We are working on a limited budget, with limited choices of providers in our area, and I am simply tired of being taken advantage of, lied to, and constantly being asked to throw more money at you.



I have been arguing between you and my former provider for well over a month now, countless emails, fruitless online chats and numerous indeterminable phone calls, being transferred, put on hold, and hung up on.



I am paying good money, for a promised service and I am not receiving what I promised.



This has got to stop, and somebody needs to step up and to take care of these issues. The whole thing has got me so upset, to have to constantly fight major battles to get what I was promised, and for what I pay for.



Believe me, I am not afraid to go to the Better Business Bureau, or anyone else to get this matter resolved to my satisfaction!

Posted by Anonymous


I recently purchased your internet service only to find out that everything the sales person had told us was a lie. the people I talked to at hughesnet had never heard of this salesman Quinton Dowling. I filed a complaint with The Indiana State police the hughs net company I talked to was going to do a investigation they gave me a case number 101243650 so far we are off to a bad start hope the situation is taken care of soon or I will cancel my account.

Posted by Stoneecash


HughesNet has an extremely inconvenient residential policy for people renting out their homes -- A HughesNet residential customer can only suspend their home service for six months......my tenant has a one-year lease which is extremely common....Why does HughesNet do this to us!!

Posted by Another Customer with a Terrible


The HughesNet Installers never checked my computer was successfully working with HughesNet ISP. Long story short. After spending about 2 hours on the phone with Tech Support they could not correct the non-connectivity issue. HughesNet then ignored my repeated requests for a Tech to respond and make the necessary repairs.

I've never had any like issues with other ISP's. With All other new installations the ISP's Tech would insure connectivity and/or make the necessary configuration changes to make sure your internet connection works before they leave a new installation.

HUGHESNET BOZOS DON'T CARE ABOUT CUSTOMER SERVICE. The call Centers read off of a scripted response when speaking with a customer and are worthless.

STAY AWAY FROM HUGHESNET

HughesNet also purposely conceals contracts and agreements from the Customers, having the Customer sign a "Blank screen Smart Phone" as the installer said was to initial the installation. When I asked the installer for a copy of what I was signing he responded, "It's all On-Line."

Posted by Momacita100


I was just on the phone with customer service for over 30 minutes. I cancelled my service on April 13 and received an email telling me my final bill was ready which I expected to be $175.00 because I closed my account out a head of my contract which I new I was being charged. I received an email saying final Invoice and I got a bill for only $77.95 which was for the 30 days from April 13 to May 12 which I was told I would NOT be charged for. The customer rep kept putting me on hold and going to someone?? and I finally asked to be put to a supervisor and was told there was none available. He apologoized for the wrong information I was given and said that my final bill won't be out until May 12. How can that be when I have an email saying FINAL INVOICE and the amount is $77.95. Do not use Hughes Net because they are not a good service and the customer service is not professional and not out to help the customer.

Posted by [email protected]


I just spent over an hour today with Hughes Net customer service trying to end service that I was not told I was in a contract for that I did not know about. Furthermore, they did not tell me that I was not able to use gaming on their system or I would have never signed up. I have called several times because we could not stream movies and the service only provides very slow surfing activities. It is not fair that your company is not upfront with it's customers and tell the truth. If I tell you I need my family to be able to stream movies and play online gaming don't tell me if I upgrade that will work. I spoke to a supervisor Raul who not able to provide me with any support and when I requested to speak to a manager I was told no one is available. Then he told me that I have to pay a cancellation fee for something that does not even do what they said it would do when I purchased service. I am disappointed and would never recommend this company to anyone. I cannot believe you have no interest in resolving this issue for a customer of yours. I was misled in many ways about the service, upgrade, and capabilities. I would like someone to resolve this issue and fees asap.

Posted by Totally dissatisfied customer


ll I want is to be back the way I was before hughsnet.

Posted by 622311 2515 Hughes


I hope you guys at Hughes go out of business quickly. You charge way too much for service....you want to have happy customers???? No you do not. Stupid people at the corporate level.

Posted by Tambra


I am receiving a bill for something I have NEVER had. I have never had Hughes Net. When speaking to them-they try to say I am not being billed. Ummm....letter I received states differently. I was reference and never agreed to be responsible for this persons bill. Hughes Net will not removed me or fix this issue.

Posted by Pastor Mark


Hughesnet is the worst, most dishonest company I have ever dealt with. I just filed a complaint against them with the BBB. They suck all you Data from you without you ever using the Internet and charge you more when you try to add more Data so you can use the internet. It is very dishonest to lock someone into a 2 year contract without telling them how sorry their service is before you sign up.

Posted by Anonymous


I am totally dissatisfied with the help from the Help Center....I am very upset about having to sign in when I want access my email account. The downloads are extremely slow and I want to talk to someone who can make a difference in my experience with Hughes.net!

Posted by Never again


This company, on the customer side anyway, is driven by technology people who have no idea about customer service. There don't care how long they keep you on the phone to do more troubleshooting before they might have to be troubled with sending a technician out. Unbelievable.

Posted by Jes08


Please DO NOT sign up for this service. It is a waste of money. I have had them for only 2 months and am so upset with the service they have provided me. First off, when I spoke with the sales rep I was never told that I would be signing a 2 year contract. I should have known as EVERYTHING comes with a contract these days, but still very frustrating knowing I have called them to complain and they pretty much threaten me with the fact that I have close to a $400 Early Term Fee and all they could do was "upgrade" my account for 6 months to a faster service. The service is NOT faster, the service STILL stinks and I am beyond angry.

Posted by Anonymous


Absolutely APPALLED by their service. I originally signed up for the recommended basic plan after telling the representative that my family's main usage for internet was AppleTV/Netflix. After watching 1 movie on Netflix, my data was exceeded for that month which meant painfully slow internet service for the remainder of the data period. Finally, I got sick of not being able to pay my bills online or check my email because it was taking up to 11 minutes for a single page to load. So I called and increased my data usage. I was now paying $80/month and was still going over my data usage. At this time, I also discovered that I had been signed up for auto draft bill payment when they surprisingly took $120 out of my checking account. I called them to get to the bottom of it and I was informed that I was prorated for my usage of the old data plan and charged for the entire month of the new data plan, which I had for less than two weeks of that data period. So I was double charged that month. When I told them that I had not authorized auto draft bill payment they informed me that I could opt out of it for a payment of $10 a month to be emailed a bill. EMAILED. I was fed up. Not only could I not understand anyone I talked to on the phone, but every time I turned around, they were trying to get more money out of me for a terrible service. I finally asked around and found out that I could get cable internet in my area for $35 a month without the dreaded data allowance. Then came my adventure in canceling my account. After an hour spent on the phone with a representative offering me "discounts" I was finally told that I had verbally agreed to a 24 month contract and would be charged a $400 contract cancellation fee. I had been a HughesNet customer for less than two months at this point and had not been happy since the beginning. Throughout this hour long phone call, I was offered various options that made me feel like they must assume the general public is just full of idiots. The "discounts" I was offered were going to cost me almost $800 in the long-run. I decided it was cheaper to just agree to the $400 cancellation fee than to pay $800 in "discounts" over the next 21 months of my contract. Once I finally got through to the representative that i did not want to remain a customer, that not matter how low they could get my monthly bill, I was still paying for internet that was not usable 70% of the time, he became exceedingly less friendly. He even proceeded to tell me that he didn't know what my family was watching on Netflix that much, but to him it "seemed excessive." I don't recall asking his opinion about my data usage nor caring what he thought about it. He also informed me that I just needed to log into my Netflix account and make sure we were watching everything in "low quality." I'm sorry, I don't believe in paying $80/month for internet service and having to watch everything in low-quality. Working with this company has been one of the worst experiences of my life. I am now paying $35/month for cable internet with no data allowance, all of the HD netflix shows I want and no rude representatives with thick accents telling me that my internet usage "seems excessive."

Posted by Anonymous


I moved from Ohio to Georgia. I had Hughes Net for my internet service. I contacted them on Jan. 19, 2015 to let them know I was moving and I needed my service changed to my new location. No one ever called me back to schedule an appointment. I called again after I moved on 2/6/2015. They told me someone would contact me in 3-4 days to set up an appointment. I called again on 2/11/15 after no contact. I was told someone would contact me in 6-7 days to set up an appointment (to install). No one ever called me.I called again on 3/2/15 to cancel my service. They told me there would be a cancellation fee. I told them I was going to dispute this fee. They offered to reduce the fee to $200 from $355. I told them that was fine, just make sure to send the bill to my new location so I could arbitrate the bill, thinking they would have that information on the bill. I received the bill a few days ago, but there was no information on the bill on how to dispute. I called them. The first representative I spoke with would not give me any information on who I could contact to dispute the bill telling me it was a valid bill. I spoke to her supervisor, who told me there was no one I could write to for disputing the bill. After I asked him why they were charging me since they weren't providing me service, he offered to take the bill down to $100. I was unable to get an address from him to write for a complaint.I still don't feel I should have to pay this early termination fee since I tried to have the service continued, but they dropped the ball on their end.I did find the corporate office address on a website.

The second part of the complaint is when I moved I asked what equipment I needed to bring with me. They told me only the box and the power cord. I specifically asked them if I needed the receiver off the satellite dish. They told me no. A couple of days ago I recieved a return of equipment box. The instructions said I needed to return the receiver or pay a $200 fee for not returning it. I called them and took 30 minutes explaining why I shouldn't have to pay this fee. The representative finally conceded and told me to call in 5 days and tell them to "manually receive the radio receiver" and to reverse the $200 charge. Tomorrow will be 5 days, so I haven't run this gauntlet yet.

This is some of the worse customer service ever! I do not want to pay them a dime for an early termination fee (which is due may 1st) but if I don't they will take it from my account.

Posted by sanjam


Hughes you stole $216.00 out of my bank account today! we paid off our contract months ago, at that thime they sent us a box to return our modem etc, we did everything they told us to do. But today when I called them they said we did not return the reciever that we had to go unbolt it off the dish, they would send a box via UPS, then when they get it they will put that money back onto our card! BS! why didnt they do that months ago when they set us that other box? Surprise! badly needed money taken out of our account, We are so angry right now! They could have contacted us months ago and told us they needed that part! Hughes net that is called stealing! look up my old account!

Posted by CSC Safeway Security LLC


Now I am Mad! I asked to have Hughes Net to install a system for my company but NOT TO TURN IT ON!!!! This system is only to be used in case of Emergency as we are an alarm central station and you never know when all systems could go down (Bad Storm what ever) the odds are as we use 3 different phone systems it would never happen but just wanted to cover all bases. Also we told them that all bills must be mailed to the company! Now what's so hard to understand about any of that. Answer everything as it took months to ever get a paper bill and then they wanted us to pay for service we never ordered! We did pay for the equipment that we requested to be installed and now they want to take us to court to pay them for the service time we never wanted! So now we must contract with another company to fill the need of an emergency service plus eat the cost of the Hughes Net Equipment on top of it all.
NEVER NEVER NEVER buy order or deal with this company I rate them and there service as a F-
You have been warned!!!!!!!!

Posted by Spettit


I called for hughes.net to be installed in Oct 2013 for a residential service. When they came out the tech. said he could not make it work. He called Tech support and the said I would have to change to a Business account. I was told that if it still did not work there would be NO CHARGE. We tried it for one week and could not get the remote to work. After many times on the phone with tech. support. I called back to hughes.net and was told there would be no charge again for canceling the service. Today they took 812.80 out of my account for canceling. This is the biggest rip off I have ever seen out of a company. They make you take something you don't even want, and furthermore that dose not even work and then charge you that kind of money. Even worst they told you that there was NO CHARGE for this change from residential to business.

Posted by Debbie Fowler


Worst experience ever!! I canceled my service before the 30 day trial ended. Hughes Net called me to see if we would upgrade for 3 months to see if that will make me happy, under no contract. Service still sucked so I called to cancel. They offered me a 6 month trail at a discounted rate, still under no obligation. Service still sucked so I called to cancel and was told I was under a 2 year contract and would be charged a $275 cancellation fee. They argued with me for two hours then hung up on me. Why would I agree to a 2 year contract if I didn't know whether the upgrades were acceptable?

Posted by Anonymous


We are a 501c3 non-profit animal rescue located in Pittsboro, NC. Our satellite service was not working more and more often, so we finally had a technician come out to look at the dish. The Hughes Net technician told us the dish had been installed incorrectly in a terrible location and that is why our internet didn't work properly. We then received a bill for over $1000 for the move of the satellite dish. We called customer service and they told us that they could see in the notes that the technician had stated the dish was installed improperly and that this bill was clearly not our responsibility. We then called back a week later after not hearing back from them and were told that the managers in the corporate office had decided that it is our responsibility because we had not called to report every single time the service wasn't working. They also told us we were not allowed to speak to anyone in the Corporate office. Sadly for Hughes Net, we have a following of several thousand people on our social media sites as well as many prominent national media contacts. We are going to plaster this story EVERYWHERE.

Posted by Disgusted


We have been trying to get a problem resolved where money was taken out of our account for something that was already returned. We were told that the money would be put back into the account and it has not and it has been 2 months. We were told it could take up to 45 days, well it has been longer. We have called numerous times and always get the run-around. They say that the equipment was not returned, then they say it was. The people at customer service need to go back to school or training to learn how to talk to people and to resolve the problem instead of blaming the customer when it is in fact Hughes Nets fault because they don't know how to properly resolve a situation, all they do is say it will be there in this amount of time and when it is not, they think that you will forget about it. We are fixing to resort to contacting our lawyer because my aunt just had open heart surgery 7 weeks ago and every time she calls to see where her money is they say oh, we are sending it out now. Well, that has happened 3 times already. This is not good business practices. They argue with her after the fact and then lie to her and me about it. She was so upset earlier we had to take her back to the hospital. I do not understand why this is happening. I see on the comments that there are alot of people that are not satisfied with your service and I can see why. No wonder everyone would rather be with Directtv. They have better customer service and cheaper prices. Also, they were saying before that the half of the equipment was returned and the other half was not. How can that be when everything was put in the same box. Kinda peculiar, don't you think and why we we want to keep the transmitter for the dish. We have no use for it and it was free to send it back, so what the heck. Someone needs to get there story straight and figure out what is going on.

Posted by pissed off


told me my trial ended yesterday so i was going to have to pay a 400 termination fee i will see you in court hughes net. you guys are a scam i held the line for 2 hours waiting on a supervisor and still no supervisor i asked for a corporate number and was told you didn't have a corporate number i will be reporting hughes net to the bbb and will tell everyone in my area never to deal with them unless you want ripped off wish i would have found this page before i got it. nothing but trash.

Posted by DEBBIE


To Anyone Who Cares......



I Am Very Disappointed With The Service I'm Receiving. The Hughes-net Sales Person I Spoke To Before Ordering Your Service, Told Me This Would Be A Much Faster And Much Better Service Than I Was Getting With Frontier Communications, Whom I Have Been A Loyal Customer For 8 Years. I Believe In Trust And Honesty, And I Was Lied To From The Very Beginning. Your Customer Service Connected Me To Your Tech Support Company, (the Third Party) Company You Hired To Help Fix Hughes-net Problems. They Unlike Your Customer Service Are Very Honest And Up Front. Both Of The People I Spoke To From The Tech Service Said That I Was Told Wrong Information. And That Hughes-net Is Not Compatible For Running Wireless Service. My Service Was Connected Oct, 17, 2014 And Before Even 24 Hours Had Passed I Was On The Phone Being Bounced Around To Several Different Service Reps. Nun Of The People I Spoke Too At Hughes-net Could Help Me Or Explain Why I Was Given The Wrong Information. I Had To Insist Several Time To Speak To A Supervisor. I Never Spoke To A Supervisor I Was Then Connected To A Manager. She Keep Telling Me The Problem Was On My Side And In My Router, That I Was Told To Purchase. When I Was Told To Go To Radio Shack And Buy A Router I Was Told By The Hughes-net Sales Person It Would Cost About $20 Dollars. I Had The Sales Person At Radio Shack Call Hughes-net While I Was There In The Store To Make Sure I Was Purchasing A Compatible Router. The Person At Hughes-net Recommended The Netgear Router, And The Cost Was Not About $20 As Your Sales Person Had Told Me, But $80. Now I Have Disconnected The Frontier Service And Will Need To Have It Reconnected At A Cost Which You As An Honorable Respected Company, That You Say You Are Need To Fix This Situation I Am In. You See I'm A Disabled Single Foster Mom On A Very Low And Fixed Income. And You Have Put Me In A Very Difficult Situation. I Was Turning To Hughes-net To Find A, Not So Much A Better Service Than What I Had But, A More Economical Service. Hughes-net Has Created A Very Large And Uncalled For Expense For Me. Now Here I Am With Hughes-net And Have No Idea Where To Go Next. I Was On The Phone Yesterday Oct.18th For Over 3 Hours And Was Told I Was Going To Get A Faster Connection, And If I Was'nt Satisfied I Would Need To Call Hughes-net Back And Go Through This Mess All Over Again. You See Every Time I'm Transferred To A Different Person I Have To Explain The Problem All Over Again. And After Sitting Here For An Hour Writing And Explaining This Again, I'm Still Not Confident It Will End Up In The Hands Of A Person There At Hughes-net That Really Cares. I Just Want The Service The Sales Person Promised That I Would Receive And If I Cannot Get That From Hughes-net I Will Understand, But I Need Hughes-net To Fix My Problem Someway, Even If Its Having To Cover The Cost To Reconnect Me Back To Frontier Commutations.



Sincerely,



Debra Graham

Posted by karen


never again the right hand doesn't know what the left is doing never had a correct bill always more one month 70. the next 122.billed for tokens when no one is home one super says she would look into it never did just saped my acct 50. so in one month 165. they got very mad and disappointed in this co. said I would call the bbb on them he got angry with me poor service cant wait till contract is up to bad the government don't step in

Posted by Anonymous


Wish I had read all this before we had HughesNet installed. Very disappointed in the charges. I was quoted one price with no equipment charges and am being charged much higher every month plus a lease fee. I did complain and was credited and now it is happening again for the last two months. I should not be expected to call every month to get this fixed and to spend at least two hours on the phone every time. It takes this long to get anyone to listen to what the customer has to say. Cannot wait till we can cancel our service.

Posted by Anonymous


I spoke to Nicole Sox who told me she wasn't allowed to tell me where the corporate office was located.

Posted by Anonymous


This is such a scam. I was told I can not get out of my contract even though I have not have any service since Dec of 2013. They said the same thing to me that I have to wait for 15 more months to get out of my contract. Total scam!!! The worst thing ever.

Posted by mary


bogus service bogus billing bogus everything!!! Never get a supervisor never get questions answered !!! So ironic i do same thing daily have 75 percent free usage left and 8 percent reg lol Gimme a break , I seen usage go down 8 percent in an hour and never downloaded anything!!! Hmmm Ya ok FCC attorney general coming up folks!!! You can't scam USA and get away with it. Got it? Get it? GOOD!!!Sick of the over billing and the waits for a live person!!! I pay big bucks for this crap service and when I am done so will you!!!

Posted by mary


I have had so many problems with this bogus service!!! God forbid customer service answers within an hour!!! It is little fishy no supervisor is ever available!!! I always wait up to an hour for the dumbest service I ever heard of!!!Any question I have regarding why I am being ripped off repeatedly is never answered of course LOL. Kinda ironic last week of the month I have 75 percent of free usage left and 2 percent of paid !!! HMMM When I do the same exact thing everyday . But yet no one can answer as to why, well I will tell u why, they scam you so you will purchase more tokens . I don't download because service sucks so bad I can't so how do i go from 14 percent to 8 in 34 minutes? I guess i have to call jesus jospeph and mary huh, or god knows where!!!! I am calling the FCC the attorney General and the president if have to, this is starting to hurt my head!!!

Posted by Anonymous


Hughes is horrible. I've had nothing but problems from day one. I only had it for a month. The guy who came to install came on the incorrect date. He got here at 7pm and didn't leave until 11pm. The data went fast I don't know how cause gone 12 hr days. There was a lock on the password so know one could of used it. I was given a date the we could cancel by and not be charged any extra for
Canceling early. I cancel way before date, returned equipment ASAP. They
Recently charge my card over $500 for canceling. I was on the phone for over an hour. They told me it was wrongfully charged and it will take 1-7 business days for the money to go back in my account. Now I don't have a dollar to my name, and my bank account is in the negatives. Thanks you hughnet I will make sure to tell everyone how horrible of a
Company you are.

Posted by Anonymous


I have had Hughes Net since January 2013 and this experience with this company was the biggest disappointment for me.
I called to find out my end date for my contract and was asked why do I want that information and I stated because I want it the agent was so nasty I hung up the phone.I cancelled my account in July 2014 and will not give any positive feedback to anyone
inquiring about this mistake of a company. My last call on 8/5/14 I asked for the corporate # and was asked why do you want it and again I stated because I asked for it and was told WE DON'T HAVE A CORPORATE Office. I give this company the rating of -0

Posted by Anonymous


I am very unhappy with Hughes Net. Not only did they not inform me I had limited data and would be locked in, but the internet speeds are a joke. I lived in a third world country with dial up that was much faster. Once you sign up you cannot get out for two years without a huge fee. Everything about their service is bad and when you call to complain you are told your only option is to up-grade and pay more to get a bit more service by a trained robot lady that repeats the same thing over and over again. NOT HAPPY, I want OUT so that I can sign up for a real internet service. DON'T SIGN UP!

Posted by Anonymous


HughesNet is by far the worst excuse for a company that I have ever dealt with. To elaborate further: incompetent service,no customer support,overcharges customers,lousy service,and by far false representation in all matters that they represent. Furthermore I am not unique in my commentary I have read countless evaluations on the internet about "other" unhappy customers who have voiced their complaints about your terrible company.

Posted by Russellr22


Internet still sucks no one has offered to fix the problem they just say ahh reboot it that should fix your problem were not seeing any problem on our end in Asia if your planning on getting this service remember after they suck you in that's it.the rest of your time will be spent talking to someone that has never seen a Chevrolet.if I worked for hughesnet I would be embarrass to be seen in public.

Posted by Russellr22


My hughesnet was ok for about two days then dial up would be faster.ive talked to everyone in the maylasia can't talk to anyone here sales team said they are not allowed to do anything all phone numbers go to overseas call center very poor way of doing bussiness after sucking people in.my sales person made fun of dish network Internet .he needs to rethink that this Internet is far worse than dish and there's sucks.cant wait til next month fiber optic running right in front of my house.with all the complaints hughesnet is getting this will be under a different name to hide reputation.im outta here.

Posted by not happy in NY


My mother was diagnosed with stage four cancer and only given a few months so we decided to stay with her. When I contacted Hughes Net and asked them to suspend the service until I could go home first they asked me for some documentation of my mothers illness...then they told me they could not as my service had already been suspended for 180 days ..I was told I could pay the 400.00 dollar cancellation fee to stop my service....The excuse I was given was the computer program would not allow them to do this....Thank you Randy Jones0

Posted by alishau


I am on the phone right now using up my 500 minutes of talk time a month on my phone arguing with Hughes net because they drafted $111 from my bank account leaving me with a $14 balance the very day after I paid my bill. I called in to ask for it to be refunded to me but they are telling me its a valid charge and wont refund it but its in the notes that asked on May 23rd to have my account removed from auto pay.. I will cancelling this if someone doesn't refund my money to me.. I am a brand new customer is this how you treat your new customers.

Posted by Callista Lee


I was satisfied with my HughesNet satellite internet for the first two years. I was signed up for a service plan and in the past I was able to request that a local company come to make the repair needed. Now HughesNet has a contract with World Wide Technology whose closest office is a solid 3 hour drive away. It took three weeks for them to get a repair man to my home. He started off by saying there was little he could do, but did stay and work for 2 hours. The speed did not improve at all but we are hopeful that cutting some tree branches that MAY be interfering with the signal MIGHT help. If this does not help I will be forced to cancel my contract. The company did not even notify the local companies that install for them that they would no longer be getting the service call business. The guy from WWT was honest with me that if a more important service call came up, he would not be able to make the 3 hour drive to my home. I am NOT in the middle of nowhere; just in a region not well served by WWT aka "the Heat Team" by HughesNet

Posted by lglyon


I have had the Gen4 for several months and it is a complete failure and Hughesnet refuses to address the problems.



My 9000 ssytem was as good as it gets and then I was forced to switch to a Gen4



you need a customer service contact number for the United States. Those in the Phillipines and Mexico can not and will not help me.

Posted by Anonymous


Hughes Net





To Hughes.Net,



We have been loyal and faithful customers for many years. This is the second time you have shut down my email service without notice, only to find that I have to Fax you Hughes AUP Violation letters. This happened without any notification until the email addresses wouldn't work. I tried numerous times entering our passwords, but no notice why they weren't working. I then call, and find out I must send these notices via FAX. But, you give me a toll fax number! You can't even have the customer service appreciation of a 1-800 toll free fax number!



I filled out the Hughes AUP violations forms, drove 24 miles round trip and paid $5 to fax the forms. I returned home, called technical support, and they told me now I had been elevated to Level III offense, and I had permanent email account suspension.



My wife and I are retired health care professionals and run a cattle ranch. We are not in the business, nor even know how to perform your alleged violations. As Christians, we certainly aren't involved in distributing sexually explicit spam. How dare you make such a suggestion!



When I upgraded to Gen 4, the technician put a lag bolt through the wall and the inside paneling in the bedroom. Did I call and complain? NO!



What wonderful service you provide. Falsely accuse us of spamming, ruin our paneling, and now you suspend our email service.



Well, so be it! I will find another email service. You can now deduct the cost of faxing and mileage for 24 mile round trip to send you your idiotic faxes only to be told by an East Indian who can barely speak English that I am now permanently suspended. Do I want your email service back again? Absolutely not! Do I wish I could get a different internet provider? Yes! Will I recommend your service? What do your think?





This has obviously been the worst business practices I have experienced. I am sure you don't care about one customer. Shame on you!











Gerald H. Eifert

Posted by Dana


I had Hughes net reinstalled at our home yesterday..... The tech drilled a hole into our wall in front of our home into siding that was just installed last week!!!!!! and installed the dish in front of my LIVING ROOM WINDOW IN THE FRONT OF MY HOUSE Also the modem in sitting on the floor of my living room because the tech did not install in the correct area and the cord is not long enough to reach the entertainment center and even if it could there would be a cord running about a foot above the floor about 6 feet to the entertainment center !!!!! also left the drilling debris in my floor.....

Posted by MidGa


I disconnected the service, with management approval due to no connections and being stood up 3 times. The account ( contract ) was voided by The President's customer care team with no added charges today I received my card statement and 802.54 has been charged, what the heck is it with this company after I see all the complaints on line at this point I am not shocked, but will be disputing the charges and also filing more complaints how sad.

Posted by WiserNOW


I am so relieved to see I am not the only person who has fallen into the traps of Hughes Net. They are the worst company I have ever had to deal with EVER! I have just ended my 2 years of total Hell with this company. My experience started 2 months in, with not getting good service. I called their help desk, which by the way is all routed to India. The language barrier was a bear to handle. I was told I had outdated equipment that needed to be replaced for better service. I gave it a try, only to find out it extended by contract and still didn't work (I was never told this). I was charged for a service call of over $100 that I never had resolved, nor did they ever call me back to help resolve the issue. Then I was told to update my plan and that would fix my connection. That didn't work. When my contract was finally over, I was charged $250 out of my account for a fee they couldn't answer.
When I tried to find out why, they confirmed I returned all the equipment, and they would reverse the charge, but if I had not double checked my bank statement, I would not have known they did this. Mind you, what if I didn't have the extra money in my account and I started bouncing checks all over the place (I am currently still waiting to see the credit on my account). This is by far a company who needs to stop selling their services. They are ripping people off and presenting alot of disservice to their customers. My experience with this company included bad connnections or no connections, slow speed, foreign help desks assistance, constant phone calls for help that was never received, misleading information, and trying to scam more money that what was due. If there is one thing I can help the next possible customer with, it would be to RUN away from ever using this service!

Posted by ktf


How typical is this: called to cancel my account, had to negotiate out of the contract since today is when they decide to tell me there is a website and phone number to call to connect the IP cameras I've tried to connect for the last 8 months - and the final invoice email notification tells me "Your final Invoice has been generated. For your convenience, you may view your invoice and make payment using this website: and click View/Pay My Bill Without Logging In. You will need your account number and zip code to access the website" and I cannot access the bill because the account is closed!

Posted by Nads


If you are looking for customer service well you are in the wrong place! I had service with HughesNet and had to move so I called to have my services relocated to my new address. Well long story short I was unable to receive signal so I had to cancel services. Hughes Net charged me for cancellation, and for equipment that was attached to the old dish at my previous residence (that I no longer had access to) knowing the reason the services was cancelled is because of technical issues. And by the way they didn't even inform me of the charges for the equipment they just went in and debited my bank account so I had no idea why I was being charged until I called the horrible customer service line. I will never use this company again and I am reporting them to the better business.

Posted by kk


I got hughesnet and had to pay for my equipment and i was suppose to be creditwd on my installation. Well i cancelled in 22 hrs and they refused to give me my.money back saying thay i had to pay 198 for installation. I called then complaining and i get laughed at and told they cant help me. I will never recommend tbem to anyone every again!

Posted by Terry Butler


HughesNet installed their equipment on a property I own without my permission causing a roof leak and damage to my property. I have contacted their 'customer service' number and they cannot remove the equipment from MY PROPERTY, so I am forced go through the court system to have their equipment removed and seek restitution for my damages.

Posted by catgirl


Wow I got hughesnet in dec and I did not know antthing about the data then my cumputer started acting very slow and i called them and this was after my month was up to cancel I had no Ifea this is a very expenive internet service I am kikking myself because we had verizon and could do more
Like others I uselly check on things I didnot check on hughrsnet and i am very sorry for that I will go back to verizon when I can this is trash. I also dont understand how can they get by lying on tv

Posted by Pandalover061962


Where to begin?? I guess when I got this crappy service 2 years ago. I went from Verizon WIFI to what was suppose to be a great service but it has been a nightmare of a business with them. I have been over billed/service disconnected/payments taken out of everyone of the accounts I have ever used to pay them with and then told I can not cancel my service because of my service end date was changed due to their terms not mine. I am now fighting the service and how slow it is due to their claiming that I have not paid for this month (yet again) after them taking over $358.72 out of one of my bank accounts so far. I would like to know if ANYONE can tell me who to contact for help???

Posted by EVATACKETT


I Am A Year Into This Company And 5 Mths Into The Worst Experience Of My Life. I Have Not Had Service For 5 Flipping Months Because Of State Codes And Degraded System. Ugh Worst Company I Have Ever Experienced. Unfortunately The Only One I Can Get Here So Help I Live In The Boon Docks And Need Another Service That Will Work Out Here

Posted by Anonymous


I usually read comments about companies before I get anything, but with my luck it is darned if I do and darned if I don't. We just got hughes net Feb. 28th and I already hate it I am just glad that I did not have my other internet provider come and take out their equipment. I know that I will have to sign another two year contract but that is alright with me. My husband says to give this company a chance, I say no thank you, they had him on hold for 45 minutes and never did come back to the phone. So if anyone is thinking about getting Hughes hopefully they will not be as stupid as me and not read the comments about this company. BEWARE BEWARE BEWARE.

Posted by Anonymous


I have never in my life delt with a bs company in my life!! I canceled my account and was told as soon as my refund was processed my debit card would be removed. Well it was not ant now they charged my card 385.00! I was told as well seeing how my account was on hold due to some issues in my home that I would not be charged early trem fee, well that was also bs! I only had a week of service and was not able to use it since. When I called to cancel within the time allowed I was told not to worry about anything. Well that to was a lie! I am on disability and they dont seem to care that I have other bills to pay. They r getting there paychecks and have no worries. My card holder cant do anything to stop the charges til it settles and that dont mean I will ever get my money back! Im going to take this court!

Posted by tomtreadway


I have received a judgement against hughesnet and of course they will not pay voluntarily so I need your help. If someone/anyone can send me the name of the bank where they have their general account, I can place a lien on it to where they can't write any checks until they have paid me the nearly $600.00 for the judgement. Thanks, Tom Treadway

Posted by tomtreadway


I have received a judgement against hughesnet and of course they will not pay voluntarily so I need your help. If someone/anyone can send me the name of the bank where they have their general account, I can place a lien on it to where they can't write any checks until they have paid me the nearly $600.00 for the judgement. Thanks, Tom Treadway

Posted by pissed off!!!!!!!


My elderly mother had hughes net at her home. After my father passed away she came to live with me and my husband in the process of moving I called in a month advance to cancel her service. My mother owed nothing and was a loyal customer they said. We boxed the equipment up and shipped it to them. Thankfully we kept up with tracking number. It took us several weeks to move my mom. One day as we were packing her things we noticed they hadn't disconnected her service so I called them back. They said she didn't return equipment so we proved we did not even a week later they took 256·00 out of my mother's account wow well we got half of her money back not all of it well they just took out another 160· When we called to ask why they have no idea!!!!!! I'M so upset how can people sleep at night to treat someone this way especially someone whom is elderly.y

Posted by Chantelle


i am not at all happy with the service I recieve i have never once been late on payment .this new gen4 could be a good thing yet theyre help is poorly informed therefore things are not clear as a company that charges more for their plan very bad .p owermax at 120. your stream should be non stop i will actually be contacting corprate office come on seriously i shouldn't need tokens on the powermax plan .i also want in writing what makes my plan wich is power different than gen 4 reg it would behoove this company to give the same service as they expect from me or anyone else .Having this service has been a complication It should be easy and the restore token is a scam as well i dont think the highend plan i pay for is very good the gal that works for hughes asked me to call the people they subout dish work and make my own app TACKY>REALLY .CONVEINTLY THERES NEVER A MANAGER ABOUT AND THE NEED TO REPRESENT THEMSELVES BETTER IT DOESNT A PROLIFIC MOMENT I AM HOPING TO RESOLVE MY DISTATE BUT IT WOULD BEHOOVE ALL OF YOU NOT TO DO PWERMAX GEN 4 until they get it right . CHANTELLE

Posted by Angel


For some reason Hughes Net has blocked my work IP address and I can not get on line to my work site. Since I work from home and need to access my work office on line I have now been out of work for 6 days. I have called several times and have had no luck in getting any answers. When I call technical support and ask for a manager they give me a hard time and I have to get really pissed before they will let me talk with a manager.
4 days ago I was told that my call has been forwarded to tier 4 tech support. Still I have not had any help or anyone return my call.
I know that not every person that works for Hughes net is a moron but good lord it sure feels like it at times. Its frustrating as hell.
6 days not being able to work and no one can give me any answers. What the hell am I supposed to do?
HUGHES NET SUCKS!!! AND THEY HAVE NO CLUE WHAT CUSTOMER SERVICE IS.

Posted by fairwood4647


I have made multiple phone calls to Hughes Net regarding the fact that I need to cancel. I even tried contacting multiple departments to speak with someone. Only to speak with someone who does not speak very good english. I am moving and was informed by new landlord that no satellite dishes would be allowed on the dwelling or the property. I also have noticed that my dollar amount increased without my allowance but my amount of time spent on the internet decreased. I was also told that there would no longer be a problem of buffering to watch net flix, yet that is not the case. This is by far the worst company out there charging solely for internet service. In many cases 4 mg of internet service is about 30 dollars a month yet Hughes Net is charging me $98.00 a month and is billing my credit card. Once again this is by far the worst company to deal with and I am considering legal action against this company especially if they try and bill my credit card again.

Posted by Mona


I was called about updating my account march 2013 I spoke to Eric told him I did not want to have another contract he told me no contract to upgrade. I tried to cancel my account due to selling property was told I could move the equipment since we will be traveling in a large camper the account manage told me to have it mounted to the camper duhhhhhh ? Was also told I would be charged a early cancelation fee to a contract I had not signed up to. That is falsifying documents and illegal I thought about keeping highs net until I found out about their new practice. Will be contacting the BBB about this. Other than that I would have recommended Hugh s to others. I had hughsnet since 2010 and my original contract was fulfilled Shame on you

Posted by Joyce Presley


I have been on the phone for 2 hours and spoke with about 4 or 5 departments nobody I speak to can answe a question, the customer service is deffinetly customer ignorant. all I wznted to do was to restart my account. But all I get is the run around, Very Bad Customer support Agents.

Posted by bluelady5050


I have Hughes Net and I absolutely hate it, It has been a bad experience since day one....
The installer made a mess of the installation and it took 3 months to get someone back out to fix it.
I asked for paper billing and not only do they charge me 5.00 a month for a paper bill they continue to try to debit my account every month, I have to call every month to get it straight.
I can never get on to their web page to pay my bill, and when I call to find out why they say we have to change your password.
they double charged me and then said I didnt pay a bill in a past month, when I had a conformation number and a debit from my account...I want out of this contract with no early cancellation fee...maybe I will go to the News and let them take their cameras out to your office to see why customers cant get good customer service....
I asked several times for a corporate office number and they keep saying they dont have one...what company doesnt have a corporate number?..
This is by far the worst company I have ever dealt with and I would never recommend you to even my worst enemy.!!!!!!

Posted by Anonymous


What an all around horrible experience!! We ordered a bundle package thru directv and they set us up with Hughesnet internet service.Hughesnet subcontracted a company called Digistar Genisis.The installer was very polite and a nice guy but during instalation he drilled right thru my main power cord on the side of my house and started a fire. Sparks came flying out everywhere and then the main electrical line stared on fire. The installer claims the company does not have their own electrician so I had to scramble and look for an electrician myself to come out on a sat last minute to clean up his job. We did all of this by ourselves when this was clearly not our fault. The installer was ok with the fact that we could of gone 2 days without electricty and an open hole in my main electic line while it was snowing out and i had no heat or electricty. When I called Directv they were very sympathitic. When I called Hughesnet the agent said well what would you like me to do? Figure out a solution and call us back????? Really? I was hoping you had the solution! This has never happened to me. I'm completly shocked as to how Hughesnet is handeling this situation. Hello!!!! My house almost burt down and you almost lost an employee!! The agent said "well they are subcontracted its not our employee" The electrician said were lucky that the Installer is not dead in my basement and I should be glad I'm not in the street waiting for a fire truck watching my house burn down!!!!! Not one of the 3 companies involved here has reached out to us to see how everything is or if we have electricity,NOTHING!!!! I am completly disgusted and am very sorry I even signed up for this!!

Posted by jyanacek


I live on Maryland's Eastern Shore. Because of the saltwater environment and Verizon's refusal to upgrade from copper to fiber optic lines the modem connections are horrible. I was forced to go with a satelliteinternet provider and chose Hughes. I have had Hughes internet service for several years. When Gen 4 became available I upgraded immediately. At first it was great. I could watch several Netflix videos without the constant buffering and browsing the internet was really great. As the Gen 4 customer base became greater, the load on the new satellite increased. Now I'm back to the annoying Netflix buffering and freezing and slow internet browsing. There are sites I usually visit to get firmware upgrades for my Emergency Scanners. Hughes Gen 4 won't allow me to do this anymore because of the excessive delays in the satellite service. Obviously they oversold the capability of the new Gen 4 satellite. So now my service is almost back to where it was before I upgraded, but now I'm paying over $71 a month for the privilege. It is impossible to contact the main office to let them know about the lousy satisfaction level of their Gen 4 customers. As soon as FIOS or Comcast is available in my area Hughes Net can

Posted by iven


Worst customer service in history. Called to complain about the ridiculous "high speed" performance. They sold me an upgrade. We had been paying extra for a static IP address. They didn't mention that the new upgrade didn't come with a static IP address, and oh by the way you can't downgrade now that we've upgraded you. So you have no static IP address. So I called their business division and bought a business service with static IP. That was November 27. I have been trying to get it installed ever since. My house is 7 miles back on a dirt road and will be covered in snow within days, and inaccessible. They don't care. The salesman doesn't return emails, doesn't return phone calls. Nor does the installer, a company that must have gotten special training from Hughesnet on how to treat your customers like garbage. The installer finally set up the install for today, and I had two contractors on standby to make sure everything worked. The installer called at noon and cancelled. I emailed Hughesnet today and cancelled my order. Does anyone know anything about Dish Network's high speed service? Can't possibly be any worse than the worst company in the history of business commerce.

Posted by TNGOLFER


Horrible Company! The Worse Customer Service Ever. Im Filling Complaints With The Fcc And Ftc. Led The Feds Handle Them. Im In On Class Action Lawsuit Anytime! Their Speeds Are Below Fcc Definition Of High Speed Internet.

Posted by I hope you listen


After reading through so many complaints about customer service I would think it is in your best interest to change. Maybe it's just me, but don't you want new customers relying on your service and existing customer's keeping it? So I have been in the process of trying to get HughesNet service for my business. I'm even agreeing to a 24 month contract, leasing the equipment, and upgrading when the time is needed. I have tried now for 6 weeks without being able to get it installed. I have called 10 or more times, sometimes even becoming on a first name basis with your representatives (hi Jessie). I continually chase and chase without achieving the end result....(get the service). I'm not sure what else to say even at this point for it went from confusion, to anger, to frustration, to comical. I want to pay you for service and cannot write the check. I'll pray for you guys!

Posted by D


CONSUMER BEWARE OF THIS COMPANY!!! I really cannot believe in this day and age that a company could hoodwink, lie and bilk customers the way HughesNet does. I have read every posting and experienced the same B.S. story that everyone else got. First to customer service..."oh well you need to upgrade"...."Oh, you are now past the 30 day trial period"...oh, it doesn't mean anything that you have three open cases and have called eight times...you OWE US $400...oh, there is nobody in our company that has the authority to waive the fee...oh, we are so very sorry...blaa blaa blaa". NEVER in my 50 years of corporate experience have I encountered a more dishonest and rude group of people. BEWARE and act accordingly.

Posted by liz


This is the absolute worst company on the planet. I signed up for a bundle through DirecTV. First, the clowns who came out to install my dish were swearing and very rude. After the installation, the guy told me I'd better upgrade because what I bought was worthless. I gave it a try and never, ever got a connection that worked for more than a couple minutes at a time. So, I called to upgrade. That didn't help. I spent hours on the phone with their inept and rude customer service reps telling me all was ok with my connection. I couldn't connect to the internet with Wi-Fi or with a direct connection to the modem. I got sick of calling their horrible customer service who did nothing but put me on hold and then disconnect me so I went to Facebook and demanded they give me a working connection OR release me from my contract without penalty. They did neither. What they did was cancel on me, send me an empty box to put the equipment in and then billed me for $400. I spent another 2+ hours on the phone trying to get them to reverse the charge, but all they did was argue with me. I demanded to speak to a manager, but of course, that never happened. Bottom line, this is the absolute worst company. From bait and switch tactics, to service that never actually works, to fraudulent billing... just stay away from this horrible, horrible company!

Posted by Deputy


They are sorry its slow and they tell you lies about how much it will be. I will never go with Hughes Net no more. They need to be put out of business. I will run them down to everybody I see. They get on tv and tell lies. they are the sorryest company for internet I have ever seen. I would advise that no one gets Hughes Net for their internet service.

Posted by Anonymous


I have been a costumer for almost four years with hughesNet. The first three and a half years was great, had noooooo problems at all, now all of a sudden I have to call them darn near every month. Today I was on the phone with them for over two hours got transferred over eight times, heard over eight different lies no straight answer they lock/block your account you've paid they admit it's and error on their part but then wants me to pay for new equipment start new services then they say well we see that your account is in fact active but we still can Not activate is so you in fact have to set up new service we will foot the bill for that then wait for it he transfer me again to the new service department he tells me no you will have to pay for it I said like already own my equipment that was you guys screw up not mine. It has pushed me to my breaking point I have had it. This Is The Worst and I mean the WORST set of people working in customer care EVER!!! O and the best part lol my problem still has NOT been solved!!! I will start bright and early with my first call tomorrow morning!!!! I will not pay for something that was not in fact my fault. I will not pay for new equipment when I already have equipment. I do not want a credit to my account I want my internet service that I pay for every month!! This is ridiculous!!! And to think I actually referred people to you all!!!!

Posted by Anonymous


The absolute worst experience I have ever had! I wish I had seen all these comments prior to agreeing to bundle hughesnet with my directtv service. The type of plan I was given gave me full speed internet for all of 1 1/2 weeks. When I called about the slow browsing I was told I had been throttled and if I wanted faster service for the next 3 weeks of service I could buy tokens for $5.00 a piece per day!!!!!!! I was only given the lowest package of service for 5Gb a month I use more than that on my cell phone for less of a price. Additionally, when i signed up I was told I had to give a debit/credit card and it would be authorized for $40.00 to verify funds. Well they did that then within 3 days charged me for the entire month of service without my permission putting me on auto debit. I called to get a refund speaking to someone from the Phillipines (out sourcing at its best) cant understand them half the time and fought for an hour before I was finally told I'll get credit for next months bill. Not happy with that really but agreed. Now I have cancelled my service waiting for another refund, and they charge my card again! And want me to climb up on my roof and take their crap down to send it back or I'm gonna be charged $100.00 deinstallation fee. OMG! Argue again with non english speaking people who refuse to send me to a supervisor, keep putting me on hold again and again. Finally no deinstallation fee. There is no reason why anyone should have to go through what I went through or any of the other people who have posted to this thread. Can you say class action lawsuit?????? If anyone reads this I recommend you go onto the Better Business Bureau website just like I am and write a formal complaint against them.

Posted by Attorney


Hughesnet like other companies place you under a contract so they can screw the customer and there is nothing than can do about it. Their advertising is a complete misrepresentation of their lack of service. The lie about the internet speed and then have you check your speed by pinging their site. This is not an accurate measuring tool for broadband speed. There is nothing on their site you need, it is no different they pinging your own server on a network. personally I am taking them to court for bank fraud and FTC violations.

Posted by Very Upset


I believe that HughesNet is not an American company. After talking to one of their managers for 20 minutes regarding their billing practices, I was told she was not at liberty to give me their corporate address and information. Based on the conversation they must be Phillipino company doing work in the US.

Posted by Anonymous


These people took $217 out of my sons account a year after we cancelled the services. A year after!!!! They dont want tot refund it saying its for equipment that we didnt return which in fact we did return a year before.. Every time I call I am put on hold for 30-45 minutes then hung up on.. I am hiring an attorney on this issue.

Posted by Chris Baker


Called Hughes net for service because my rural internet service provider does not offer me tv. Installer came out and said that he could not install because that the southern treeline, that doesn't belong to me needed to be cut and in the winter there would be little or no service. we did find a place to put the dish but it would have been a 275' run, I called the installers back to get a price for the additional line but no one called me back. I would need an amplifier or booster within the line and wanted price. In September I was charged 11.52 out of my bank account,I called about this, the next month there was a $23.04 charged to my account called and got a confirmation number for the refund. they had taken my bank account out of their system,(I hope) and then in Oct 13, got another bill. This is why I do not ever want to give my bank account out to anyone, because you don/t know if they will RAM you account. It's going to take 45 days for me to receive a check. Oh how rich of them they can take it out of my account lickety split but 45 days to receive a refund. By the way, you need to get a hold of corporate officers or exec.
This is probably smoke and mirrors and doesn't go anywhere.

Posted by Very unhappy customer


Do not use HughesNet. They are awful. Was supposed to have installation done on Sept 6th 2013, Tech was very late, had a flat tire on the way so he said, was rushing to complete job before dark, only completed install into the garage and that's where he left the modem. Asked him to come back out to finish job, he said he would but never did. Called again several times but still did not come out, if I called from my home phone or cell phone it would go straight to message, but if I called from a number he did not recognize he would pick up right away. Finally called customer service on Sept 30th, said they would post-installation team contact me within 2-3 days, no-one did. Called again on Oct 15th, was told last rep did not 'escalate' call correctly but I would be contacted within 2-3 days to complete install. On Oct 21st since no-one has contacted me, I called to cancel service, was put through twice to the 'department' handling this and both times the call was dropped. One thing they seem to be very good at is billing, was billed twice and it was well over the amount I was quoted for monthly service. If this is what it is like with install, god knows how bad their service is when you other technical issues. Go with a reputable company like Dish Network, they do the job right and their support is great.

Posted by Mad about Hughesnet service


I had a very very bad experiance. First off installer installed behind a group of trees, speeds, well there were none because my ping times were 1800 ms. I called tech support and while on the phone the installer left before I discovered alignment was behind the trees vs the 7 degrees above that I was told it was going to be by Dan Woodhull the installation technician, Dan had left. After troubleshooting with hughes they could tell the alignment was off as Hughes couldn't get through to my modem or at least stay connected I called Dan and his response was Hughes net is just trying to throw me under the bus again, AGAIN???? Heck they shouldn't allow you to represent them DAN. Anyway, DAN WOODHULL would not come back and fix his mistakes so I was forced to work with the sub he worked for to do anything because service was in the green. Green, no bandwidth, 1800 ms delay, what do these people think green is, it certainly isn't hughesnet service. After a week of dealing with poor communicaitons by techs and customer support I cancelled and they wanted to charge me for a week of service. I was floored, I refused to authorize any charges. Today, I called hughes net and spoke with their executive care department and the guy there reactivated my account, put it in suspended mode until I am back in the area where the service was installed behind a tree. No charges, new technical support team will be dispatched, this guy could see my service was not working form the tools he had, not sure why the install company was saying it was green, If I can think of the installation company DAN worked for I will post that here too as they were good to work with initially but after the install they were useless.

Posted by ONE MAD CUSTOMER


I wish I had read these comments before Hughes Net took over $100 out of my checking account. This will not be the only place I comment. I plan to contact the local news in Dallas to be sure a lot of people hear how poorly run HughesNet is!!!
UNBELIEVABLE!!! THEY WILL CHEAT YOU OUT OF MONEY!!!

Posted by ONE MAD CUSTOMER


Hughes Net has taken money out of my checking account and I cancelled my service 2 months ago. I can't find anyone with the authority to refund my money and I need that money!!!

Posted by Anonymous


I am a new customer phone
I have been very disatfied with the service i have received

regarding my telephone service, internet service, netflix,

i have continously called and was told that in order to activate my phone someone needed to be home and they were calling in 30 minutes, i left work, waited at home for 1 hr no phone call they also said someone would be calling in at 7p for verification, i was ready to cancel service because it just seems i was getting no where UNTIL TONIGHT

i decided to call one more time i got technical support and a gentlemen by the name of Richard Taylor, Mr Taylor told me he would help me if i could stay on the line long enough for him to review my file, he didnot know that i had heard the same story many times, I explained to each person i spoke with the importance of activating my phone as my children are out of state and call me frequently, i have had the same # since 1944 and wanted to keep my #, Mr Taylor explained to me for the first time i need to forward my calls from my present phone company so a verifyer could call me also told me after i forward calls to call him back, I did, when i dialed my # from cell phone my home phone # rang, even though they had given me a temperary # noone told me to do that i had been so frustrated not receiving calls to my orginal phone number i wanted to take this time to tell you he restored my faith with hughes net as a new customer, he further went on to explain to us why we were not getting netflix, if all of your agents in technical support took the time he did and generally showed their concern, i don't think i would have had the challenges i had have, thanks to Mr Richard Taylor for taking the time to show me he cared;as i said my faith has been restored with Hughes Net and I just wanted someone to know,I am now looking forward to having you as my internet,and phone provider.

Lola Robinson

Posted by unsatisfied customer


Hughes Net is the worst company ever!! It all started when they came to hook up our dish for our Internet. A bunch of holes that weren't used were left and not caulked. This is a new house that we just moved in to and now we had holes on the side of the house and on the roof. Then the service did not work at all and I called in 3 different times to get it taken care of and I was told to unplug the box and plug it back in. The service was very slow when it did work. I called finally the 4th time and because it was after the 30 days that we were stuck in a contract that I was never told I would be in. I told them to cancel the service and they said we owed $400 and so we were on the phone with a number of people for hours and finally we got the help that we needed and were told that the fees were going to be waived. The next week, I paid out a bunch of bills and went to check the status of my bank account and they ended up taking the $400 out of my account anyway. I called in twice and was on the phone for 1 1/2 hours and got no help. I looked up this site to get the number to talk to corporate because I don't want to end up having to pay a bunch of overdraft fees. We are in the middle of buying and selling houses and this would effect us tremendously!!! I finally did get someone that was a huge help and he seen that the account was noted that the fees were to be waived so it was their fault for taking the money. They said they were going to pay for any overdraft fees that may accrue in the meantime.

Posted by onemeeow


Very awful company to deal with. Hung up on 13 times. Continue to transfer you as no one on any of the numbers can help. Sent an e-mail weeks ago and requested my services be discontinued as I could not reach anyone. Also, they want you to go up on the roof and retrieve some part and will charge you to go up and get it for you. Yu no longer want their service and they make it difficult to get rid of them. I have now been on the phone for over an hour trying to discontinue my service as "they" say I have to cancel by phone. BULL

Posted by Scott Massay


This has to be one of the best, and most PROFESSIONAL companies, and all their staff, that I have ever had the PLEASURE of doing business. That's coming from a businessman myself. I would, have, and will continue to recommend them to anybody who is in need of a SUPERIOR INTERNET PROVIDER. I've been a loyal customer for several years now and don't plan on using ANY other provider. ROGER is 'THE MAN' to talk to, or contact ME. I HIGHLY RECOMMEND THIS COMPANY and you will too. Howard Hughes would be proud of them and the way they carry on his name in this industry. Try them and see for yourself. THANK YOU, ROGER!

Posted by Anonymous


This is the worst company I have ever had the displeasure of dealing with. They are extremely dishonest and constantly hang up on you to avoid dealing with the problem.

Posted by fedup


I have dealt with a lot of companies over the years and I have to say that I have never dealt with such incompetence as what I have dealt with at HughesNet. Their service is the absolute worst and they rip their customers off. I have never been more frustrated with a company and its employees in my life. I even wrote a letter to Corporate, but have never received any response from them. It took me over 2 hours just to cancel my service with them. Now they are charging my credit card for a payment that they say I owe and I say that I don't. Please believe me when I say that you do not want to have any dealings with HughesNet.

Posted by RCE


Watch Out For Hughes Net Slamming New Customers With Geek Squad Whole Home Bundle!

It's $19.99 A Month Stolen From Your Bank Account!!

Erica, When We Signed Up For Hughes Internet, Initially Did The Slammming

Then Ramon, A Supervisor, Apologized And Said It Would Be Taken Care Of Even Though Hughes Does Not Associate With G.s.

Then Jim Jackson, Also A Supervisor, Said They Are Not Associated With G.s. And Had No Idea How The Charge Originated.

And Did Not Recognize The Case Number That Was Given To Us By Erica.

Oh And They Could Not Find Anyone In Hughes Organization Named Erica.

Then Geek Squad Finally Promised To Stop And Refund The Money.

Beware Of Hughes Net Slamming!!!!

Sounds Like Hughes Net Is Either Trying To Squeeze Every Dime Of Revenue They Can Get, Or They Don't Know Their Ass End From Second Base.

Posted by Kalep


Wow is all I can say,I've had nothing but troubles as well,who would have knew I wasent the only one so upset,,I would say to all ,please read all the comments before getting Hughes,their subcontractors are rude,never keeping appointments ect ect,please be aware people,also the hole daily limit,wow then when you up grade. Which is more money the result are the same poor than poor,don't forget to read the contract that doesn't tell you any thing on use age,beware beware beware

Posted by Shelly


BEWARE! DO NOT TRUST THIS SCAMMING COMPANY! EVERY NEGATIVE COMMENT YOU READ HERE ABOUT HUGHESNET IS THE ABSOLUT TRUTH.
if they tell you that you will receive 1 free month of Tech/Geek Squad support...it's a DAMN LIE!!!!
and your credit card will be charged for it right off the bat! EVERYONE at Hughes net today has LIED and contradicted themselves! 5 hours of my life down-the-drain! An honest helpful person at the Geek Squad said he gets at least 3 phone calls a day due to the LIERS at HUGHESNET! HUGHESNET ILLIGALLY GAVE OUT MY CC INFORMATION! I WILL PURSUE THIS TO THE FULLEST EXTENT OF THE LAW! and sadly, this is just ONE of my issues with them!

Posted by Frustrated


I have never received such poor service in my life. Our company has been dealing with an overcharging situation for over a month. I cannot get returned calls, every time I call there is a different issue with the person not being able to assist. They do not document phone calls correctly. I have given Supervisor id #'s from previous calls and have been told they cannot look up other employees, transfer me, or send email inter-company. This is the saddest thing I have ever seen in my life. CHANGE YOUR SERVICE TO ANOTHER PROVIDER.

Posted by TeXaS BoY


I have had Hughes net for some time, and all I can say is that this company is the by far the BEST I've ever had in my life,
every once and a while I stop by my cousins and use their internet theyre provider sucks,

Then Im like I can't wait till I get home to use mine,
by far the best expiernce I have had with it UUUHHHH!!!!

Posted by Anonymous


I am very up set with Hughes net, my first eight monthes as a customer I was over charged for the service $23 in fact. I was charged $78, which I was quoted on the phone $49 pluse tax. When I called Hughes net all I would get was people who could not hardly speak English, and did not know what they were doing.
In may my computer crashed, and I called Hughes net to put my account on frezz, till I could get it fixed. (So I thought they did, until a month later I got calls saying my account was over due, and service was termenated. Now I am getting bills for over $500 for early termenating that I did not do. Hughes net termenated the account. I called and told them that my computer was not fixable,and I could not aford another one. If somthing ist done about the way I have been treaded I will seek suit against Hughes Net

Posted by TechGirl


The company boasts of high speeds and offers little more than dial-up, they charge outrageous fees of $89.99 for 10 Gbps a month, once this is used the speeds drop below .054 Mbps...Lower than 1Mbps. They are bandwidth baby sitters and will illegally throttle their consumers speeds to account for not having enough bandwidth to supply their subscribers (business and residential). Over the border of Texas they offer faster speeds while 20 miles away in Oklahoma their internet speeds slow to a crawl. They claim weather is the cause of many issues, but issues are constant even with a clear view of the southern sky. The fact is their 4th Gen does not have the capability to accommodate their subscribers. And to compensate they enable businesses unlimited speeds because they are able to make pay per Mbps. Whereas; residential is limited to the bottom of the barrel!. This company is a monopoly feeding on consumers that are not aware of other companies that do not rip off their customers. Hughes Net is an affiliate of Walmart and if there is one thing I would warn the consumer against is to seek another provider...One that uses DSL or Broadband, stay away from satellite services, you are just wasting your money and time. These services include Dish Network and DirecTV. They are nothing more than thieves that play on the customers that require internet for play or work.

Posted by Glenn P in Placerville CA


I'm luckier than most - I started Gen4 Internet service in Dec 2012. The dish was installed properly - speeds tend to be 7672kbps download and 1063kbps upload. Through winter and spring storms there was only one day I had dropped service. Getting someone at C/S with the knowledge to tell me what to do was problematic! Since I've ordered Hughes new Voice telephone service - install and activation was simple, the quality of sound is excellent and there is no delays! I ordered the service with International calling but after 6 days of service and 9 C/S case numbers the International call blocking is still an issue between Hughes Net and Big River Telephone - the sub-carrier to this service.

Posted by Anonymous


in April of this year we had an appointment for a GENfour upgrade. The tech. arrived and told us that we needed a new dish. he did not bring one with him, and he left without doing anything.! now since then I have tried to re-schedule for the upgrade, but I am told there is an uncleared work order that prevents you from scheduling the upgrade. I have contacted the OKC tech and he says that he cleared the work order from his end. I have called your 866-286-4388 number about 6 or 7 times and the work order is still on your end. I have been a loyal customer for about7 years. I would like a resolution of this ASAP so I can upgrade to GENFOUR. Thanks Don

Posted by Anonymous


When am I going to get my dish re-installed the proper way. The installer placed it in the WRONG PLACE (the tech noted this) causing me numerous days with no internet. Despite me filing numerous complaints to get my dish re-installed in the ground NO ONE CALLS ME BACK...they take the call then NEVER CALL BACK. Where do I go. I pay 118.00 a month for fast internet service for the business I run and I can't even get a consistent plan to have a tech come out???

They did call and tell me they received my letter from corporate and they were following up on this, they said they would call me back and NEVER DID!!!! They wanted me to PAY for the reinstall even though it was YOUR FAULT it was placed wrong in the first place.

WOULD SOMEONE CALL SO WE can get this taken care of??



John Hinderer

Posted by terisaj


I am very disappointed with my service all around. I called to cancel but was ask to give you another chance with a free upgrade to Gen4. And to also try your phone service. I have had nothing but trouble with your service from day one. The phone service is awful. Plus I did not get the rate we agreed to. I am paying double what I was paying with my other provider. False advertisement is all your good for, and ripping people off. I have had it. I gave you your second chance and have spent countless hours on the phone with your client service. With no results. The last time I called I was talked to rudely, and the call kept getting disconnected. And now you want more money. Absolutely not I say. I am contacted the BBB. I have all my documentations of every call I made. Dates and Time. Very disappointed customer who gave you a second chance

Posted by lorissong


I had a service call to check my dish placement since my service has been TERRIBLE. 50%of the time my internet is LIMITED

The technician who was here said he would put a work order in for my dish to be re-positioned in the ground. He said whoever

initially placed the dish was WRONG and that he would submit a work order for my dish to be re-positioned. I WANT some type of compensation for all the days I've been without internet service!!! If I don't get some action you will be hearing from my attorney for a class action lawsuit since I have over 5000 people who have hughes and is not happy with them. So they can either do this quickly or you will be speaking with Susie Rankin my attorney. And I will be reporting you to the Attorney General. A copy of this letter will go to my attorney Since Hughes NEVER ANSWERS my emails or support calls. I'm not putting up with it anymore. I want my dish repositioned and some compensation for the days I've been without or slow service. The tech said I'm not getting any signal, so why should I be paying for it! If someone doesn't follow up with this within 3 business days I will have an attorney draw up paperwork. A copy of this is going to the main office so if you don't handle this per policy they will know as well....so don't conveniently lose my email! THIS IS THE FIFTH TIME I've reported this problem and it's taken them over a year and they still haven't corrected it!!!

Posted by sueinfranklinTN


I have never written a bad review, even though there may have been a good reason. But, here I am and ready to tell you my tale....Hughes Net has never worked well for me. It's been worse than dial-up and half the time I can't even get on-line. When it was suggested I upgrade to Gen4, the technician came out and said I would have to cut down a few trees. $1000 later a second technician came out and said that the satellite was too low and it would never work. I hate to even try to get on-line but I waited until my one year expired. This week I phoned nine (9) different 800 #'s and got caught in a "loop" with no help. After 4 days I found a website, got a number and phoned directly. I have to pay $235 to get out of my contract but it was worth it to me!! I even have to get on the roof to return the "arm" off the satellite (I doubt they will use it, but will be charged another $300 if I don't return their equipment. Hughes Net is the worst company I've ever dealt with!!

Posted by [email protected]


Hughes Net misrepresented their great service in the rurals. Every time the wind blows, which is every day, the satellite freezes up. When I told the installer I was not happy, he said "my computer was too old". As a senior living on social security, Hughes is a splurge for me but keeping in touch with family is important. Lately, I am not keeping up with anyone because half of the time I cannot get a signal.

As of today, I am saying stay away from Hughes. There will be a formal letter in the mail with copies to AARP and Alliance for Retired Individuals. Seniors beware.

As soon as I can get out of my contract, theyy are history.

People in India have no idea about the weather in Nevada. When winter comes, my service will be even worse. Naturally they will want a disconnect fee but it might be worth it. Even PeoplePC was better.

Jeanne Larson
Wellington, Nevaa

Posted by B Kipp


They are the worse service providers... DO NOT GET THEM!!!!

As of right now as I type this I have been on the phone 2 hrs 34 mins and 12 secs.. Still waiting. They did not send viop equipment after being told twice it was sent, the internet service has only worked 2 times in a 13 day period, I have over 6 call to them in this time frame. They are fighting about returning my money, charged me for a service I did not receive(VOIP) I have spoken to many many people due to being transferred I keep getting new reference numbers. This company is the worse... They just got on the line and told me I would be re funded in 1-7 business days on our CC.. after a 2hr and 45 min long call. Are you joking.. Lets see if they live up to their word, so far they have not.. will post again after 7 days to let everyone know if they refunded me..Out of speaking with appx. 10 different people the only one that was professional was a person named Chetan so I do say thank you to him, the rest all were rude and told point blank lies.. Bob, Lawernce, Angie, and Rica are to name a few. Again I urge anyone thinking about this company--DO NOT DO IT.

B. Kipp
Michigan

Posted by hateshughesnet


NEVER, NEVER, EVER USE HUGHES NET!!!!!!! First they are scam artists i payed $120.00 every month which is withdrawn out of my account. My contract was finally up after two years of the worst, and slowest internet i have ever come across and they still continued to take out money 3 months following my contract being up. After i called to demand my money back, i get hung on on every time i call, i spent 3 hours on hold in one day trying to speak to one person in English, which never happens. I sent back all my equipment and they still without permission took out $320.00 for equipment that they already had received. Called them to get my money back and they stated that there is no record of them having ever taken money out, in the mean time i am staring at my bank statement of the last fuor months for $680.00 worth of unlawful charges that i am still disputing. Now i have to fax them MY bank statements to PROVE to them that they took the money out and hopefully be reimburse the money that has been taken from me! They are liars and thief's and WHATEVER YOU DO NEVER USE THIS COMPANY, EVER!!!

Posted by Anonymous


Go with anyone else but these clowns. They are so bad because they have crappy service they have now cut of my out going email for some lame reason I will pull my account and cut them off at the knees I would sugest using anyone else but hem.

Posted by Completely disgusted


If HughesNet is your only options for internet services - you are still better off without it!
THEY ARE LIERS,
THEY ARE DISHONEST,
THEY DO NOT SPEAK ENGLISH,
THEY HAVE NO ETHICS.
THEY ARE A WASTE OF FLESH!
Seriously, you do not want them for any reason whatsoever! If you still sign up for their service, you are stupid enough to work for them!

Posted by fraudcompany


Sadly we decided to use these idiots for lack of better words, bc we live in a small community and we did not see any other option ( until later), we had the tech ( third party installer BTW), come out and install the equipment.. it was only 2 days later that we realized that we could not use them bc my husbands job could not get access to them. so, today, i called to cancel and they were going to wait until the end of my billing cycle to cancel ( HA! so they THOUGHT), so that i would not be entitled to a refund.. after speaking to the ( foreign agent), i informed her that i would NOT Wait until the end of my billing cycle and i demanded my money back, because they charged our CC 40 ( for the "hold") then, another 60 bucks afterwards ( which was suppose to be a promo going on). so after about 30 mins i got the refund.. Then, she was going to have the money refunded in 45 days ( my left foot!).. then she told me she would send a "return" box to me and that i had to dissemble the dish and everything and return the items to them in the pre paid items! UMMM NOPE, where we live they do not deliver to physical addresses! So, after speaking to a 2nd (non speaking English) agent, she told me that they could ship the box to a friend and have them send it back.. my nearest friend is 94 miles away and she would have to pay to have the "pre paid' box sent to me! Try again! so, after she spoke to her "advisers" she told me i would have to pay to have the shipped back to them and would be reimbursed for the cost of shipping the items to them! UM NOPE try again!
So, then i asked to speak to a sup ( which i am sure it was not a sup at this point) and being on the phone for over 1 hr and 30 mins, this agent told me that they had no choice and that i would need to pay to have the items shipped back to them and then be refunded.. Dude, are you kidding me? um ya NO! because i dont have the money and its NOT my fault that you guys can not do anything!
So, then i asked to speak to Corp or be given an address to write to and complain, and he refused and told me he would call back in 3 days to give me an answer! Um, idc if you give me a PO box, i have the right to write a letter to them!

OH and BTW the installers are thieves as well bc he took a DTV dish with him that DID NOT belong to him!!! he did not ask and by the time we noticed it was too late!

Posted by Moiracand


Absolutely HATE speaking to someone in another country for customer service. I had to call 4 times to get someone in the US.

Posted by not satisfied


Any company that sends their customer service and billing overseas does not earn my respect. There are quality wokrer's in the US that badly need a job.

I am a new small business client. The install was absolutely awful. The first guy never showed up, the 2nd did nothing but moan that he had to be there and the first guy was a drunk. The installer also pulled wires down and left them hanging in the basement - his whole demeanor was absolutely unprofessional. Next problem - our services has been disconnected. So I called to find out why and they had set us up on auto pay. Since we had changed banks, we had no way to know they were billing our card each month. I just called the customer number that rings overseas, got disconnected trying to get a hold of billing. Fed up, I called the corporate office. Now I am told I pay $5.00 per month for a hard copy of my bill or I get stuck on auto pay. what happened to paperless billing where we get an email notification? Hughesnet is cutting corners by shipping customer service overseas.

After getting transferred back overseas from the corporate office, I was told to set up an account to access billing - only it goes in circles and never actually brings up an account. This is typical poor, poor service.

Posted by Should have know


They are the worst. Upgraded to Gen 4 and they took my old hardware that I had paid for. Many calls and still no return of my property. Corp office is a joke

Posted by No more


RIP OFF. I sign my company up we needed a fast hook up. Was told we could cancel service after a year. Third teen months later we cancelled and got a large bill for cancelling. At least I'm no longer paying someone paycheck.

Posted by Anonymous


If you cancel your account, don't agree to upgrade at no cost, or any "deal" for that matter. They Make you promises so that it sounds like your getting a good deal to get you to sign back up, then....they DO NOT Honor what they promise you.

Posted by Montana Guy


Hughes net agent called, checked my GPS location and said I could now get Gen4 high speed internet, so I ordered the Gen4 10 mb download speed service. The installer showed up, disconnected my old service and installed Hughes equipment and got it operational on my computer. As he was leaving he wanted me to sign paperwork and told me Gen4 was not available at my location so he had hooked me up to an older satellite. I refused to sign to accept that service. It turned out what he hooked up was even slow than what I previously had so I called Hughes and told them to disconnect me and send an installer to reconnect my previous service. I called at least 6 times and was on the phone each time for over an hour and no one would do anything to resolve the problem. Finally I called just to disconnect service and even that took well over an hour. They kept telling me to hold while they checked something. I got disconnected twice but called back each time. I finally got it disconnected, then spent hours trying to find an installer that would reconnect me to my old service. Luckily i had not yet disconnected that so the account was still active. I finally got it reconnected at a cost of over $250. Luckily Montana does provide Small Claims court, where neither party may be represented by an attorney and a corporation must send a Board of Directors member to represent them or they lose by default. So I am filing in small claims court for costs and aggrevation and my time on the phone, about $2500 and I expect to win as no Director is going to travel from Maryland to Montana to represent them.

Posted by Mr Rice


I got the internet in december canceled it. In January an was charge 400.00 dollars that they I said I agreed to a two 2 year contract whiich I am not a ware of .SO HUGHNET IS STILLIN MONEY FROM PEOPLE. IT IS TIME TO STOP THEM. They should not be on business

Posted by Mendocinoinc


you know your really right all of you, the corporation sits back and laughs at us, i filed an fcc complaint, i am in the process of writing certified letters to the board of directors..right like they really care.... they are really a poorly run company by any standard. "the year of the customer what a joke that line was"

its clear the upper management at hughes net is of a mind set that they don't have to provide the service people pay for....its really like a bunch of piggys, gobbling up all of our money.

they upgraded my service and destroyed my imac email, they say they will call in 48 hours 7 times, someone calls and just tells me that they will have to call tomorrow they were just checking if that s ok to call tomorrow, of course they never call, they clearly acknowledge it was there system problem, but don't know how to fix it. i am certain the employees who don't know are a perfect representation of the leaders of this company, some folks have tried to help but like there leaders they lack the skills to fix this problem....

the share holders need to speak here the corporate head of this company he has not got a clue about providing quality service when you have a customer who pays every month on time. what a joke, good job leaders you are what your people are, still waiting for your fix 3 months later....lol
no worries, i will get fed up waiting and find someone else soon...thanks for nothing and a lot of false advertisment.....

Posted by Anonymous


DO NOT, ABSOLUTELY DO NOT GET INTERNET SERVICE FROM HUGHESNET!!!
I ordered service through hughes in 2007. To start off with they are way overpriced and slow as hades. I paid 120.00 a month for two years, the regular price was 80.00 but they made me pay for my equipment for the first two years. I have moved 3 times and Hughes charged me 325.00 each time. That in itself is outrageous.
Anyway, I decided to go with a local company for internet in December of 2012, and cancelled my service with hughes. They told me that I had to send my equipment back to them, because I had leased it. BULL!! so I argued with them and they said ok, I see where you purchased the equipment. and I thought that was the end of it. NOT! on March 6, 2013 they billed my checking account for 319.50 for the equipment. So back on the phone for hours to argue that I had PURCHASED my equipment and I wanted the money back in my account, cause there was no way I was going to pay twice for my equipment. They finally relented after about three hours and said it would be back in my account in three days,and to call back in three days. As of today, 3 days later, I have still not received my money, so back on the phone I go...now they are telling me 7 business days before I get it back in my account and in the meantime, I am going to bounce all over the place and can not pay a couple of my bills, so now a late charge for them as well!! It sure didn't take them 7 business days to charge my account, why does it take 7 days to put it back? This is the 21st century by God! I am seriously considering a class action lawsuit, anyone with me?

Posted by Anonymous


To Whom It Should Concern:

I called last week and your outsource people, I am not sure where they are, maybe India or Pakistan.

I told them that I needed my service changed. I am being overcharged. My contract ran out in January and no one has contacted me about it. This is March 2013. You just keep charging me $64.99 and you are offering rural access for a little over $40.00.

I told you outsource people that I wanted someone to call me about upgrading my service, but no one has ever called me.

Patricia Steele

Posted by burton deel


i have had this internet march will make 2 months the first month could not even get on it then i called and they gave me extra 30 days free so i have free service until march the 4 and they told me if i up grade my package it would be better so i did and it still freezes up at times and i still can't log on half the time.I do appreciate them givin me 2 months free i just wish it was a little better service i am still undecided if i am goin keep it or not i still have about 2 weeks left to decide sure hope it gets better.

Posted by Anonymous


No Service Since 2-3-13. Hours On The Phone To India, No Results. Different Story Everytime I Call. This Company Should Be Investigated For Fraud.

Posted by Anonymous


This is the worst company EVER to get any information, service or honest product. DO NOT USE THEM. Countless frustrating hours trying to find someone to speak English and able to actually THINK. Hook up was a disaster. Gabriel of Last Link was hired and unsuccessfully hook us up, charged us $275. and told us to contact Hughes Net as it must be their fault the connection couldn't happen. We were billed as of the date of the unsuccessful hookup and two months later we finally hooked ourselves up. Three months later: my experience with HughesNet has been frustrating and disappointing. After 13 contacts with their company they still have record that says our service began in March when we had no service until May. They used auto withdrawal and when stopped, we were charged an additional $5.00 for billing service. Now, after 5 years, we are getting duplicate billings, late posting of payments and consistent "late" bills. I have sent numbers letters and proof of current payments with no success. It appears there may be unethical accounting practices connected with this company. BEWARE! They have no deals. Find another company.

Posted by Anonymous


Hughesnet is by the far the worst ISP I've dealt with. On the plan I have, 8mbps is supposed to be the norm, and that's what we were told, yet not once have I seen it go to 2mbps, and quite literally ONCE it has gone up to 1mbps for a short time. So at ~$80 a month, we're getting about what dial up has to offer except WORSE during the day.

The only reason it's still in use is because of how costly it is to end the contract compared to paying it and finishing it, but it's basically a scam to buy into Hughesnet as your ISP, anything else is probably going to be better.

Posted by Anonymous


HughesNet was worst mistake I ever made! I got penalized for moving ($200) when service guy came out HughesNet had given him the wrong work order number so he wasnt able to hook up service. Calling customer service has been a nightmare. No fluent english speaking representatives available. Would not recommend them to anyone.

Posted by Very Very Disappointed


I made the mistake of calling Hughesnet to have serivce installed. It has been just over a week and I still get download speeds of less than 1mbps most of the time. I have called three different times and talked to Brownsville, TX. twice, once to two people I couldn't understand from India. First call was for 40 minutes, second was 2 hours and 30 mintues and the last 40 minutes of that call they were to transfer me to Advanced technical support but I think they forgot! Today's was for 53 minutes but then disconnected. Today I was told that a download speed of 3.mbps was average and good! I signed up for this to get 10 mbps. I work from home with my company's laptop and connect to the companies mainframe. It is so slow I would love to chunk the laptop out the window! My husband monitors buildings remotely and I was told today that I should only run one computer at a time. When I signed up I told them we had three computers ran a business and watched netflix or hulu. I was told that would be ok and it would run right at 10 mbps. I have yet to see it over 1 mbps! If it does not get faster You can come get your equipment!
I was on the phone with a young lady today for 53 minutes, got disconnected and she has yet to call me back to complete the diagnostic test! I tried to call back but the machine said that this was a busy call time and to call back later then was disconnected again! If I was not a decent person I would tell you where you could put your service! I will be calling your corporate office first thing Monday morning for you to come pick up your junk! Very Very Disappointed in Grandview TX.

Posted by BeyondPeeved***


More than DISGUSTED About those OBNOXIOUS "Gen4" ADS ON MY HOMEPAGE!!
A Programer DID NOT INSERT A CLOSE/"X" CODE INTO THE PROGRAM & THERE IS NO WAY TO STOP THAT RIGHT-CORNER POP-UP!
AS IF 5 OTHER STATIC ADS (ON HOMEPAGE WEBSITE!) + TELEVISION & RADIO & BILLBORADS ETC ISN'T ENOUGH FOR ANY INTERESTED PARTY TO "UPGRADE"!!!!
IT IS NOT HARD TO WRITE THAT CODE! (LOOK IT UP ON YOUTUBE or EHow!)
ALSO-THE SAME IDIOT MUST HAVE SET UP THEIR AUTOMATED MENU WHEN YOU CALL--I STATED TONIGHT "TECHNICAL SUPPORT" (BOTH USING VOICE & PHONE BUTTONS) BUT WAS ROUTED TO "Billing" 5 TIMES!!!
I GUESS THE EMPLOYEES AT THIS COMPANY ARE TRAINING FOR A CAREER IN POLITICS!!
THEY SURE HAVE THE LYING DOWNPAT!! (GET THIS: "THEY HAVE BEEN TRYING TO CONTACT ME!"??? WELL I HAVE BEEN WAITING FOR OVER A MONTH TO GET THIS PROBLEM FIXED & HAVE HAD MY PHONE NUMBER-UNCHANGED-FOR 8 YEARS-TONIGHT IS THE FIRST I EVER HEARD ABOUT THAT!)
I HAVE NOW BEEN ON THE PHONE WITH THEM FOR OVER 3 HOURS & I HAVE TO START THE "WAITING FOR SOMEONE FROM 'ADVANCED SUPPORT' TO CONTACT ME TOMORROW!
I WON'T BE HOLDING MY BREATH OVER THAT!!!!

Posted by sry


Beyond frustrated! I pay $200 a month for service, every month on time. I want to go to Gen 4 and reduce to a lower plan. 3 calls, 9 transfers, just keep going in a loop. So far have spent about 2 hours on something that is SO SIMPLE - a change in plan. Who do you contact? Maybe I shouldn't pay my bill and they will call me?

Posted by carol17


my payment due date was 10/16/12 i asked that they suspend payment for a month they said i could just extend my payment date and the would not take a payment untill then, well they took the payment anyway and they had given me a conformation number when we made the deal.i called them back because they made me overdrawn at my bank,they said they would refund my money but it would take 7 days,it takes them seconds.well anyway they never have, called again another sorry, another conformation # still no refund, and another overdraft at bank these people are not honest going to turn it into attorney generals office.

Posted by lindsey


So...I am beyond frustrated today it should not take this long to sign up for internet service. I called at 9:00am today and signed up for service, well as I was giving the lady my card number the phone call cut out. Then I called back and talked to another lady and she also got my card number and the message said "their is an order placed with this number", ok then fast forward I called back and talked to a gentleman and he gave me the pre-installation number to call and see if my service had been ordered since I had no idea. Ok then the phone was busy for several hours, ok then my husband called back and they said that our numbers which I provided when I attempted to sign up were not in the system nor were our names AT ALL. So through all of these people that I have talked to and given my card number to and thought I could sign up for service. THEIR IS NO RESOLUTION TO THIS, SO THANK YOU HUGHES NET FOR NOT BEING THERE TO PROVIDE SERVICE TO ME AND NOT HELPING RESOLVE THIS VERY CONFUSING ISSUE FOR ME AND IT IS NOW 3:50 PM WHERE I LIVE AND I STILL HAVE NOT BEEN ABLE TO SIGN UP FOR SERVICE!!!!!!!!!!!!!!!!!

Posted by RayG


Hughesnet is by far the worst company I have ever encountered with. Customer service needs alot of improving. The Internet service is horrible. I have been dealing with the same issues for quite sometime. I finally switched internet providers. Now Hughesnet will not reimburse my money that they have deducted from my account. Finally talked to a supervisor and now they are saying it will be 3 weeks to get my refund. I will tell everyone I know not to use hughesnet. I have posted it on my Facebook Page and have had 324 likes and 32 comments on hughesnet service. All negative of course. So however many days it takes to get my refund will be however many days that I will comment on it so it will be visible to everyone everyday until I have recived my refund. Everytime I comment on it, it automatically puts it back on top for everyone to see. I will not stop until I get contacted by management from Hughesnet. Hopefully be at a 1000 likes or 100 comments by the end of the week. Maybe Hughesnet will refund me my money and apologize for this matter. If not then I will continue to spread the word on how terrible this company is.

Posted by Fedup


Good luck to anyone trying to get help from Hughesnet's customer service representatives. I been trying to make them realize they have placed some-sort of decline on the debit card I've been using for the past 5 years to pay my bill. they keep telling me it's the bank that refuses to allow Hughesnet to withdraw from the account. The bank has assured me 3 times now that Hughesnet has not tried to access any funds since June 2012. I tried phone contact, e-mail contact and the only reply I can get is it's your problem not ours, have your bank send us a letter, or use a different bank card. They won't even give me the corporate address when I asked for it, so I can send a letter asking for further help. This is B.S., I've put up with poor customer service and high rates from these people for over 6 years. Verizon Wireless here I come.

Posted by snickers


I need someone to help me resolve my situation. I have loved having hughes net up until my house fire and suddenly things changed. I have had no c/o with internet connections or anything. But when the modem and satelite dish burnt all everyone kept asking me was "do you have your modem" could not get them to understand it all burnt up. Then suddenly hughes net would not honor their contract but expect me to honor mine. I really need to resolve this issue so when I do get done building I can continue with your service but your customer service is intolerable and everyone on the phones do not have a clue on what to do for anything. Contact me at my email address please someone.

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