Hunter Corporate Office

Hunter corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Hunter Fan Company
7130 Goodlett Farms Parkway
#400
Cordova, TN 38016
United States
Phone: 901-743-1360
Fax: 901-745-9253

Hunter Corporate Office Comments

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30
Jun

Posted by Anonymous


6/30/20 10:58AM

I have hunter fans in ever room of my home except my bedroom. I have never purchased directly from the Hunter online website but I quickly learned that was a mistake. I bought an expensive fan, my husband installed the fan and the motor does not function properly. It starts the jerks and stops quickly. It struggles to start. I have tried to get up with custumer service for 4 days with no success. I have been emailing the return department with no response for 3 days. You cannot get a live person on the phone unless you hit the prompt that you want to buy a new fan. I hit the prompt that I want to buy a new fan even though I am just trying to reach a live person regarding a return. I requested to speak with someone in management. After that the lady offered to help process my return. Now i have to wait up to 48 hours to get a return label. Worst custumer service I have experienced in years.

18
Nov

Posted by Anonymous


11/18/19 12:08PM

I have a hunter ceramic heater the controls do not work right because it just shuts off when ever, I tried tipping it over to see if it would shut off and don't. Ive called several times and someone is suppose to call back and never do. If this is the way you guys do business, you don't have to worry about me again I woud freeze before I buy anything else from you

10
Nov

Posted by Scammed in Louisiana


11/10/17 6:46AM

I purchased a Hunter Original Fan in 1984. I lived in another city at the time. When I moved in 1987, I brought the fan to our new home. It operated until a few weeks ago. I called a number of times and could not get any assistance. Finally, I was told to photograph the plate on the top of the housing to show the model number, as well as the logo on the side. I sent these to the company twice. Finally, I was told this wasn't a Hunter fan after all, despite the fact the Hunter name appeared on the side of the housing, but a Robbins-Meyers fan. It seems that the company does not honor the lifetime[?] warranty on fans manufactured during the period Robbins-Myers operated the same. An article I read online reports that Robbins-Myers purchased the company at a time when it was facing closure. The article reports that other changes have taken place. Clearly, the company is not going to honor the warranty due to the fact that it was manufactured during the Robbins-Myers regime, asserting that when Robbins-Myers sold the business, it did not buy its warranty department. It no longer services or has parts for my fan. After I expressed my frustration to Jeremiah, on November 8, 2017, he sent me an "invitation" to "exclusive access to the Hunter Fan Company Friends and Family website, advising "[d]ue to your recent problems with OUR [emphasis supplied], you can shop and purchase Hunter and Casablanca fans and accessories at a discount!" Wow! I should buy another product from a company that fails to honor its warranty? This is a bait-and-switch if ever there was one. Clearly, this company is living on an undeserved reputation for quality. It insults my intelligence by telling me my Hunter fan isn't a Hunter fan at all, but then offers me a discount on a new fan because of the problems I had with "our product." This is a scam on the consumer.

15
May

Posted by Untrained Customer Service Repre


5/15/16 9:26PM

About a month ago I contacted your customer service regarding a fan that I purchased 7 years ago. What occurred is that the pull chain was functioning correctly-the 3 light would not turn on. I provided the model number Brushed Nickel. The representative came back and told me that particular model is discontinued and there are no replacement parts available. That my best bet would be to go on the internet and search for part number .

I did that and no one seems to have it. I then decided to go to my local Home Depot and I spoke to a representative in the lighting department. He told me it is the switch and that they carry a universal one and the cost was less than $4.00.

I bought it and installed and now it works fine. I'm sorry to say that I'm very displeased with your company for not being upfront and informing me that it is just a pull switch that is defective. Also, I find it very hard to believe that your company doesn't carry the switch.

I will avoid buying your products. Hopefully this comment will correct the deficiency of your service department.

06
Dec

Posted by ki


12/6/15 9:22PM

I purchased 2 fans abougt 1 1/2 years ago and both are seldomly used. Yet, the light bulb in one of them burned out and I tried for days to get someone to tell me about a replacement. I had the bulb with the numbers on them but the co reply was that wasn't their bulb and suggested I get the model number from the top of the fan assembly which I did after locating a ten foot ladder to get the number. When I called Hunter, they informed me that wasn't their bulb and didn't stock it and suggested that they could get one for me for #12.00. When I told them these bulbs should last for years, they said that they supplied these bulbs as a service to the customer. Their customer service is the worst I have ever encountered. One thing in their favor is that they answered e mails promptly but every time with no viable information. They suggested I call their service number which I did. For 5 minutes I had to listen to various promotions for emergency alert buttons, a free vacation etc. When I pressed 5 as told, more promotions erupted. Lousy, Lousy, Lousy. They have no idea what customer service involves. I wonder how they stay in business. I will never recommend their products.

12
Jan

Posted by Frustrated


1/12/15 10:04AM

Had a home built after losing ours to a house fire. We purchased 3 Hunter fans. After 3 months the lights stopped working in one of the fans. The Electrician said it was the wiring in the fan not allowing the electricity to get to the light kit. Lowe's was very nice and allowed us to exchange for another one. Eight months later the same exact thing I wrote to Hunter fan company and they told me they would replace the "light kit" if it was less than a year and I had a sales receipt. First, who keeps a sales receipt that long, and secondly, it isn't the light kit it is the wiring in the fan that isn't allowing the electricity to go through to the light kit. NO HELP

27
May

Posted by Frustrated


5/27/14 2:11PM

Good afternoon. I purchased two Hunter Fan model:last summer (2013) in North Carolina. Since than I have been trying to purchase a light kit (99144, 99157, or 99160) to complement the fans. These kits were in the Hunter Fan2013 catalog. I have spoken with Hunter representatives in October 2013, January 2014, March 2014 and most recently today 5.27.14. Each time I'm nonchalantly told this has not yet arrived from the manufacturing site in China, and it'll be tentatively arriving in about two months. Today I was told it might arrive in July 2014. I have usually asked to speak with a supervisor after the initial person who I waited for, tells me this same scripted response, to see if more information can be gathered. Today, however the initial representative, Natalya refused to seek any additional input and ended my call. This indifferent tone did nothing to remedy the dilemma.



This entire story seems quit unbelievable in our global economy.



Is there anyone in your corporate hierarchy who takes responsibility for providing customer support? If so, I wish someone could help me understand why accessories that the Hunter Fan Company markets, and sells through third party vendors are not really available.

07
Apr

Posted by Disappointed


4/7/14 9:08AM

I have been the happy owner of 6 Hunter fans since my house was built in 2006. My wife and I are both disabled retirees on fixed incomes. Below is my request that I sent to Hunter Fans for parts help and their emailed responses to me. They provided no help. They stated that no replacement part existed and that I had to purchase a new fan. I found a replacement part, installed it (returning the fan to working condition), and informed them of the same. You can read the emails below. I have redacted my personal information.



My emailed response:



Since you guys said my only choice was to replace the fan, then I suppose that the warranty had no value anyways. If and when the switch that I installed from Lowes fails, or the unit itself fails, then I will replace the fan with something other than a Hunter ceiling fan.



You said you had no repair part available for me to repair my light chain pull. You offered no replacement light kit, switch, or anything else for my fan. You said I had to replace the entire fan. I find it ludicrous for you to now threaten me by "voiding" my warranty on a fan which you already stated that you could not repair.



It is also untrue that repair parts are not available for my fan. Genuine Hunter replacement light kits and parts are available from several internet sources.



The manuals that came with my fan (yes, I still have them) show exploded parts listings/numbers for the fan parts. I would have thought that Hunter would have kept repair parts on hand for some period of time, much as car dealers do, so that a fan could be repaired, especially for the duration of the warranty, based on the last time that a particular model was sold.



No matter...I was able to repair the light pull chain by removing the globe, unscrewing the old pull chain, wiring the 2 wires up, re-assembling, and turning on the power. Works great. Cost less than $5 and took less than 15 minutes.

Thanks so much for all you "help"...

Joe


Date: Mon, April 7, 2014 10:39 am

To: "joe

Joe,

Thank you for your reply. We have noted in the system that you used a part purchased from Lowe's. Please refer to the excerpt from the warranty statement below regarding the use of a part not authorized by Hunter Fan.



Laurie,

Thank Hunter Support team members for trying to help me by offering a discounted price on a new fan and light kit. I went down to Lowe's, and the Lowe's tech support folks suggested that I buy a new pull chain unit for $3.98 and replace the one that was broken on my fan. I did that, and my fan (and light) both work great. I wish Hunter Technical Support had suggested that to me, instead of suggesting that I replace the entire fan.

Thanks,

Joe

Original Message

Subject: RE: Support email from hunterfan.com website

From: "Technical Support" techsupport (at)hunterfan (dot)com

Date: Tue, April 1, 2014 2:23 pm

To: "joe

Dear Joe,

Thank you for your email regarding your fan. We apologize that you have experienced difficulty with the lighting. A replacement part is not available. On a one time basis you can purchase a replacement fan directly from Hunter for a reduced price + $8.99 shipping.

We accept Visa, Master Card, American Express, Cashier's check or money order. Online ordering is not available at this time and we cannot accept credit card orders via email. Please contact our technical assistance center toll free at 888-830-1326 with the 4 digit date code from the label on the top of the fan and follow the prompts to speak with a technical support representative for pricing/ordering assistance. Our hours are Monday - Friday 8am - 6pm CST and Saturday 11:00am - 4pm CST.





From: joe

Sent: Monday, March 31, 2014 10:50 AM


Data from form 'Contact Us' was received on 3/31/2014 10:50:18 AM

From (sender's name): Joe

Does the sender own a hunter ceiling fan:

I have several of these fans in my home that I installed when the house was built in 2006. On one of them, a bright brass model, the light pull assembly won't turn off. It is stuck in the on position. It does not click when you pull the chain. I would like to get a replacement light assembly...I do not need the bowl or anything, just the part to replace the chain pull for the lights. Any help would be appreciated. Thanks, Joe

02
Aug

Posted by I'll never buy Hunter again


8/2/13 3:37PM

I have a big complaint with Hunter. I've been trying to order a mounting bracket for a fan model 25514. Hunter has shipped the wrong bracket twice. It's a 2 hole bracket and the fan canopy has 3 holes. I called support and the attendent could NOT comprehend that they have an error in their inventory system. Then she just hung up on me.

15
May

Posted by Rippedoff


5/15/13 10:21AM

The worst company I've ever dealt with, my ceiling fan has been humming from the day I bought it, I had a hard time finding their phone number and by the time I did I had misplaced my receipt. They would do NOTHING for me except SELL me a part, what a Warranty, worthless.

The receptionist was nice but the tech was very rude and actually insulted the receptionist, said she was "just a receptionist". I'd like to see him do her job. I talked to the receptionist again and she sent me to a man named Randy who was willing to SELL me the part for 20% off plus shipping. Wow, what a warranty his company has. I WILL NEVER, DID IS SAY NEVER? YES, NEVER BUY ANYTHING FROM HUNTER FAN COMPANY AGAIN. IT IS OVERPRICED AND OVERRATED. LET THE BUYER BEWARE.

14
Dec

Posted by Mike


12/14/12 3:19PM

I have a question about a Hunter thermostat I purchased. I called the tech support number in the instruction book which is the same number on their website. The recording directs you to push 1 for technical support. Well, they have been in a companywide meeting for 5 hours today, December 14, 2012. I had the same problem a few weeks ago, but finally got through after trying several times the next day. Perhaps they are having a company meeting to tell their employees they are being fired because management provides such poor customer support.

30
Nov

Posted by Frustrated


11/30/12 10:28PM

Started contacting Hunter customer service 9/3/2012 about a failed fan motor and as of 11/30/2012 issues are still outstanding. Fan was purchased May 19, 2012 and failed September 2, 2012. I would caution anyone about Hunter's warranty because it is not easy to follow and definitely is NOT in the consumers favor. I spent $21.50 mailing "original receipts" and returning replacement parts, monies which were NOT reimbursed by Hunter. If I had needed an installer each time Hunter wanted something else done, I would have been better off buying another fan.

12
Nov

Posted by Not Happy with Hunter


11/12/12 8:45AM

The following is taken directly from the Hunter Fan warranty posted on their website: If any part of your Hunter Ceiling fan motor fails during your lifetime due to a defect in material
or workmanship we will provide a replacement part free of charge.
I started emailing Hunter on 11/5/2012 with details of the grinding noise coming from the fan motor and slow speeds. Basically the motor is burning up. I was contacted and told I could purchase another fan. Two call attempts with hold times in excess of 15 minutes and no live customer service has me at wits end, I'm on hold now while I write this. I will contact Lowe's, where I purchased the fan, and express my extreme displeasure with Hunter and their customer support.

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