Infiniti Corporate Office

Infiniti corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Infiniti
Nissan Motor Company Ltd
1 Nissan Way
Franklin, TN 37067
United States
Phone: 615-725-1000
Fax: 6153725-3343

Infiniti Corporate Office Comments

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30
Dec

Posted by Janet


12/30/23 11:17AM

I have purchased four vehicles from Infiniti Sanford and Infiniti Orlando. I recently had experienced a communication concern with the Porter at Infiniti Sanford. When I was shown a loaner vehicle for my use that day, the Porter was covering the stick shift with his clipboard, and when I Told him I could not see as he was covering it, and to please step out, so I could sit in, and then he can instruct me on the use, his response was "wow." I brought this to the attention of the service manager. I thought that something was a miss in our communication and I asked the porter, if he was autistic because I am a teacher and I can recognize the communicative and behavioral signs. Asking him this question was simply a question so that I could understand the way he responded to me which I felt jeopardized my safety, and using the vehicle as well. The Porter went to the general manager of the dealership, Chris Wilson, and complained about me. A couple weeks later I went in to get air in my tires, and I was told by them that they will no longer service my vehicle. I was absolutely stunned by their decision. I was also yelled at by my service advisor at the time, Bob Garcia, for not giving him a good review recently, and that I only quote gave him a 200." This was absurd for me to hear as I have always given good reviews to Bob Garcia and I've also sent him cards in the mail to extend my appreciation to him. I purchased a tire and wheel protection plan warranty in the amount of $700 and now they will not honor this at Infiniti Sanford or Orlando. They are denying me service to my vehicle as well as honoring the contract ! I am a teacher, I am a senior citizen, and I'm being treated this way by a dealership that I bought four vehicles from? I have never raised my voice in the dealership, use profanity, but I have only expressed when I was not satisfied.
Someone needs to be accountable as I should not be put in this position the general manager states to me that even if a customer is not satisfied, they look beyond the disgruntle customer and aim to service them accordingly, please follow up on this and let me know how I can get a refund of my tire and wheel protection plan if they are not going to honor it at Sanford Infiniti because this puts me at a huge Advantage along with they're not honoring to service my vehicle!

11
Aug

Posted by Deanna


8/11/23 11:17AM

We bought a used 2019 Infiniti QX60 with 41,000 miles. We had it serviced from Infiniti, Peoria Az at 43,000 due to white smoke coming from exhaust. Infiniti lied to us saying it was slide in the oil from neglect and to add an additive to oil and change oil a few times. We changed the oil 3 times in fact and never was their sludge in the oil. We have Chevrolet also backing up our claims as we bought the car from them and they did oil change also. Well fast forward to my engine blowing up and a quote of $17k to fix!! Yes $17k!! Every mechanic says Infiniti had lied to us as it was a head gasket that they simply didn't want to fix under warranty. They've also voided our my warranty saying sludge in oil. Now we've had a car sitting at Infiniti for a month in a half as we're not paying for their error. We have Chevrolet helping us and have reported to BBB and are attaining a lawyer. I'm disappointed with the services and want everyone to know how they treat their customers. Hoping the word gets out as I'm sure we're not alone!

08
Jul

Posted by Anonymous


7/8/23 6:48AM

I am submitting a complaint in reference to a R22 recall on my 2016 Q50 Infiniti that was performed on May 16, 2023 at Crossroads Infiniti, Wilmington, NC. The Vin#JN1CV7AP6GM201670. I also had my vehicle serviced for an oil change the same day. Upon completion as I was riding home the check engine light came on. I called Crossroads and informed them that the light was on and they told me to bring it back the next day. I did and was told the light came on after the recall was performed and the technician thought it would reset after the car would be driven. So I said you let me drive home knowing that the engine light was on? Then they asked me for my extended warranty information and that it would cost me 1500 to fix. I said no, I will take my car to Passport Infiniti in Alexandria, VA because they would never let me walk out the door and not be informed of what is going on with my car. This is unacceptable. I did put in a complaint and was contacted by the Vice President of Infiniti of the Americas, but did not receive any resolve. Then Crossroads tried to backdate the paperwork to make it seem as if the check engine light happened before the R22 recall. I am completely appalled and I will never take my vehicle there ever again. Someone must answer me in reference to this check engine light. The light was not on prior to me taking it in to the recall and now it is on constantly. Is there something that Infiniti put out in reference to this recall? Must I get representation in reference to this getting fixed? I would like to get some resolution in reference to this. I have been an Infiniti customer for a very long time and I would like to remain an Infiniti customer. Please advise. Thank you in advance. Rosalind James

31
May

Posted by Anonymous


5/31/23 3:20PM

I have a 2021 QX50 with 12,500 miles. So, far they had to replace a part for the passenger chime to go off. Now, the clock won't work. They keep saying they are waiting on the upgrade. Is there really an upgrade coming? Also, sporatically the radio won't come on and it just keeps saying loading. You have to turn off the car, open and close the door and then restart the car. Sometimes, it works and sometimes, well.........

16
Apr

Posted by Anonymous


4/16/21 4:41AM

I took my QX60 for service since the camera to alert you that you are close to an object was not functioning.
After 3 days service told me (Javier) at Coral Gables dealer, they never encountered that problem that you hear the alarm but the camera doesn't show which size of the car is close to an object. I was told the 3rd day that an EXPERT came in and was unable to figure out the problem that he never encountered before. Then I told Javier that I was taking my car home and to let me know when they have a solution so I will take my car in and wait for repair. Today I sent Javier a message requesting an update.
Please help me with this issue.
It sounds like the mechanics are not qualified for the job..

11
Feb

Posted by Rodney Christian


2/11/21 9:24PM

I am a disappointed customer. When I first saw my Q56 Infinity I fell in love with it. But they sold me a vehicle that is damaged. The truck has generic parts and can't be fixed. I can't past inspection and I either want to trade the truck in, have the truck get fixed, or I'm going to small claims court. You can't even use the warranty because of the generic parts. I'm afraid the truck may catch on fire because of the faulty wiring that they've did when I bought the truck. I can't drive the truck at night and I try not to drive the truck as much as possible. Sometimes I don't have a choice. I don't want to go to small claims court. I wanna keep the truck. But I'm paying almost $500 a month for a truck that is not safe and I can't drive it at night. So can someone please help me?

29
Oct

Posted by Largo


10/29/20 8:40AM

I took my qx60 to Crest Infiniti (Frisco, TX) for a recall repair earlier this month. When I picked up my car that same day, there was a red tag on the windshield that was covering a large crack in my windshield. I didn't see the crack until I arrived home. I believe the service department cracked the windshield while working on my vehicle, then placed the red service tag over the crack hoping I wouldn't see it. I repeatedly called the service department that night and throughout the week following to try to resolve the issue. The service manager only returned one call and told me to email him pictures of the cracked windshield. I tried to send an email to the address he provided but it never went through. After trying to reach the service manager all week, I finally drove to the dealership and asked to speak to the service manager. His boss ended up looking at my car and telling me the crack was my fault, that a rock had caused the damage. My husband and I explained that we had Ring camera footage on the morning we dropped the car off at the dealership which shows zero cracks in the glass. We then took photos of the windshield as soon as we arrived home from picking up our car from the dealership and there were large curved cracks in the glass which had been covered by a red service tag placed on the vehicle by the service department.

22
May

Posted by Hans


5/22/19 8:13AM

How about the BOSE radio system issue with the FX35, it is an older model (First Gen) in the best shape you've probably ever seen one in. Bottom line is the radio works when it wants too, the vehicle isn't under warranty anymore but I cant believe this issue isn't being taken care of by Infiniti and BOSE. This should be a recall item and should be honored for the life of the vehicle, I have never in my life bought a vehicle that had radio issues. High end junk is what I'm coming to realize.

Do you people plan on helping your customers reign in this ridiculous issue or will you instruct your GOOD paying customers to go pound sand?

13
Nov

Posted by Melanie


11/13/14 6:41PM

November 13, 2014



RE: Brake Failure on 2013 Infiniti G37



Dear Mr. Ghosh,



I am writing to make you aware of an extremely terrifying and dangerous experience I had today driving my 2013 Infiniti that I lease from Competition Infiniti in St. James, NY.



I was driving home from work and slowly approaching and red light. I stepped on my brakes to stop and NOTHING. I had the pedal hard to the floor and my car was still moving. I attempted to pump the breaks to try and rebuild some pressure, but the break pedal would not move. My car slowly hit a Mac Truck in front of me, which helped me come to a stop.



I pulled to the side of the road and slowly drove around an empty parking lot testing out my brakes. Now they seemed to work. Luckily, I was1 mile from Competition Infiniti, so I called them up and told them the issue and drove it to them. I was told at Infiniti "I know of no one this has happened to. "Wouldn't you say that is a moot point Mr. Ghosh?"



I am extremely outraged and terrified to drive this car again. The results of my brakes failing could have been fatal. I do not want to have to drive this car again; I am fearful! Please contact me as soon as possible regarding this matter. My car is currently at Competition Infiniti St James, NY.





Sincerely,

Melanie Speruta

01
Sep

Posted by Anonymous


9/1/14 5:37PM

September 2, 2014

To whom it may concern:

On Monday Aug. 25, 2014 My 1996 I30 was taken to Infiniti for repairs and I am very displeased with the way one of your managers (Chris Fisher, @Dick Smith Infiniti Columbia SC. Fernandina road) Spoke to my husband, Chris called to let us know what was wrong with the car, and the cost to repair, he said It needed a starter. My husband told Chris that his wife would call him back to let him know if she wanted to do the repairs, Chris responded by telling my husband that he needed to come pick this thing up right away, as if it was junk. That same evening I gave him the go ahead to repair my car, not knowing that he had spoken so rudely to my husband. When I picked my car up I spoke with Chris about his rudeness. Chris said that he was trying to get us out as soon as he could; we never said anything about being in hurry to get the car repaired. And our car was not finished until Friday Aug. 29... So was that a reason for him to be rude?

I have had my cars repaired at this dealership for years and I was very disappointed with Chris.



PS. I could not find an email address for customer's complaints. I hope to hear from someone soon.



Mr. and Mrs. Moore

03
May

Posted by Complaint


5/3/14 1:35AM

Infiniti Of Tampa



Re: (Service/Purchase/Rental on May 3, 2014)



On May 3, 2014, I purchased the following product:



2006 BMW 525i



Unfortunately, I was dissatisfied for the following reason(s):



I was first told by the car sales person that the car had been through a rigorous inspection. I was also promised that by the next day when I picked up the car it would be detailed and the scratch marks buffed out. When I test drove the car, I noticed it run a little rough and I requested a tune-up which would include a set of new spark plugs. Delivery of the car would be done at my home the very next day. Afternoon the next day, I call and I am told the spark plugs had to be ordered from BMW and they wouldn't get to the car until Wednesday. It was now Saturday after I had spent all day at the dealership choosing a car. I knew I was being lied too because the plugs could be purchased from any parts shop. I had also been told the vehicle had undergone a rigorous inspection and so it shouldn't have had these easily visible problems. They tell me they will give me the cash to fix the car elsewhere but instead credit me the difference towards the purchase of the car, another promise broken since now I had to look for additional funds for spark plugs. I decide to just go ahead and take the car. The Finance employee tells my wife and I that he will see us in 20 minutes to do our final paperwork. An hour and a half later he passes us and does not tell us what is going on or that he is tied up due to some an foreseeable event. Two hours later we are at his office and I ask him why it had taken so long and he tells us he would not interrupt another client who was there before us. When I told him he should have had the courtesy to inform us, he was very rude and refused to apologize. He tried to sell me a warranty in case I lost one of my spare keys. When I went to take possession of the car I noticed the car had not been detailed as promised and that there was only one key when I was promised two. The manager Aron calls me a few days later and tells me to return the car since I filled out a customer experience email detailing my treatment. Not only does he threaten to take the car back but also says that he did not believe the Finance rep was rude and that he had not told me that there were two keys. A week later I take the car that was supposed to have gone through a "Rigorous Inspection" for a checkup at a reputable shop and they call me to show me the undercarriage splattered with oil. There has been a leak for quite some time they tell me. I pay to have them clean the oil and put a dye to pinpoint the leak. They also tell me that no oil change had been done and he sunroof has a problem closing. I am a person of color and I hate to think this had to do with my bad treatment and slew of lies from especially the Manager, Finance rep and the car sales rep.



To resolve the problem, I would like the following to take place:



I would like you to repair the product or replacement of equal or more value.

Oil leak fixed

Tune-up with change of spark plugs

Sunroof repair

Extended warranty

Scratch removal

Oil change



I look forward to your reply and a resolution to my problem, and will wait until 05/22/2014 before seeking help from a consumer protection agency. Please contact me at the above address or by phone at



Sincerely,

10
Mar

Posted by sal


3/10/14 1:47PM

I am reaching out to the corporate office because i have been unsuccessful in utilizing the customer care service. I own an infinity FX 45, and a QX 80, my 45 was was hit on 12/23/13 by a driver who ran a red light. My car received damage on the passenger door, the air bags deployed although there was no passenger in the car. The seat back was ordered on 12/26/13, with a shipping date of 2/27/14. On 2/28/14 i was informed that the wrong part was ordered (infinity) and the new shipping date is now end of May. I contacted customer care, opened a case file and to this date have no clue what is going on? I EXPECTED MUCH MORE FROM INFINITY. I have been unsuccessful in getting anyone in infinity assist me, i am reaching out for assistance. What would you do if this happened to you! My car is repaired but yet not drivable due to the seat back/air bag part. I am retired military , my insurance company is USAA, i am still driving a rental car. No customer should have to deal with this, the sad part customer care has FAILED. please advise

11
Jan

Posted by Anonymous


1/11/13 12:57PM

Having owned a 2006 fx35 we bought another 2010 fx35 at cool springs. the acceleration is a problem. unless you drive like you are in Indianapolis it jerks every time you take off. I have voiced my problem the last three times we have had it in for oil change and maintenance. the first time I was told the computer needed updated, the second time no more solution, the last time we were told several people had the same problem, but were waiting on the factory to correct the problem. they said they know there is a rpoblem with the transmission. Also during a body shop visit we were told the clear coat is completely gone. We were trying to get bugs off the front bumper and hood

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