Kenmore Corporate Office

Kenmore corporate office headquarters location, phone number, address and feedback

Kenmore Corporate Office Add a Comment Update listing

Please find details for the Kenmore corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Kenmore corporate office headquarters information we have, please feel free to submit an update.

Corporate Office Address:
Kenmore
Sears Holdings Corporation
3333 Beverly Road
Hoffman Estates, IL 60179
United States
Phone: 847-286-2500

Kenmore Corporate Office Comments

Add your feedback about Kenmore -->

Dec

Posted by Kell

12/27/23 5:02PM

I am 64 and on Social security. I bought a Kenmore refrigerator in August 2021. It stopped cooling but the freezer was still working. Technician came today. Two fans are not working for the defrost. Therefore it is not blowing the cold air around. This was 99.00 service charge. To no avail, the parts could not be found to fix it. They searched everywhere. I am very disappointed that a refrigerator breaks down and it isn't even 3 years old. Was advised to buy a new refrigerator. What a sad thing. Out of almost 3,000 plus dollars. Why does this company not stand behind their products?
Irritated as can be. Just a hunk of junk!

Mar

Posted by Nini562

3/22/23 5:21PM

We have a Kenmore elite dryer in our home. After a few uses the vent becomes charred leaving scorch marks with black residue on our clothing/bedding. We have it under warranty and not even the technician was helpful in explaining why this keeps happening. The vent plate was replaced more than once but the same problem still persists. It's getting annoying to buy new clothing/bedding everytime we use the dryer. So with that being said what solution is Kenmore proposing?

Sep

Posted by Motherbugg

9/20/22 9:22AM

I paid over $800 for my 600 series washer. It lasted 23 months. Tried to get it fixed. That was a $500 waste of money. I now have a $1300 piece of junk in my laundry room. I'm on a fixed income and cannot afford another one right now. Also I do laundry every day because of my special needs daughter. I have owned 4 washers in my life. I'm in my 60's. All Kenmore brands. This is the last one I will ever buy now that I know they are now garbage to own. LF is the only symbol I get when I turn it on. By the way, it started acting up one month after the warranty expired.

Jun

Posted by Kenmore Queen 35

6/24/22 3:00PM

Hello, I have a 35 yr old kenmore washer. It's still working. I'm upgrading my appliances amc I getting rid of it. I was wondering if you had a museum or something, you would like to take it to. I really love it and it haven't given me any trouble. Let me know, before I scrap it

Aug

Posted by BOTH OF RIP OFF

8/24/21 1:52PM

My parents bought a new kenmore refrigerator from a sears location with a 5 year warranty on tre fridge. And within 6 month the freezer was not making ice. it has been over a year and hundreds of calls to the warrante dept and my parents are still getting the run around and keep getting delayed on there new refrigeraqtor. i would never ever buy kenmore products and will be posting this on my twitter account as well. Sears as well as kenmore and there warranty just ripped off 2 elderly people near there 80's.

May

Posted by Carlos

5/16/21 2:26PM

I always buy kenmore appliances ' I have a problem with ,y refrigerator it does not cool ' when it stoped working it was at the beginning of the pandemic , I contacted Serra's repair and said the warranty was spired , I had to buy another refrigerator but have tthis broken one in the garage waiting for parts ' the store where I got it in Tampa is now close , I am very desapointed

Apr

Posted by Ricky

4/22/21 10:32AM

Highly not recommended to anyone who's buying product from kenmore guys... I'm perfect example of purchase my refrigerator in 2016 & even bought 5 yrs warranty of peace of mind.. however after 1 month warranty expired refrigeration got STOPPED working... common & also they r prompt that kenmore is #1 companies... I will not recommend to buy any kenmore product guys ... be safe but it's up too u... thanks

Mar

Posted by Sandy h.

3/18/21 8:56PM

Kenmore this is actually a GOOD NEWS comment. I'm happy to announce our 1977 Lady Kenmore Elite gas dryer has survived 44 years until today. It would have lived on but we can not find a part that is no longer made. I know everyone says this but " they just don't make things like they use to." Thanks Kenmore, I will check out what dryers you are making these days. Feel free to send a shopping incentive to stay in the kenmore family.

Feb

Posted by Anonymous

2/19/21 12:41PM

May 2020 I bought a Kenmore Freezer from K Mart of Annap.MD. Around Feb 1st the freezer stopped freezing. We had a service come to our house who told us he could not fix the problem and we would be receiving a new freezer. We waited a week and we heard nothing. After several calls over a 9 day period I was informed our serve was processed wrong and our freezer was placed on the wrong warranty. I have been with Sears for over 15 yrs. Tried to call the Corp office couldn't get through. Going to buy a new freezer. If I have to I will go to 7 on my side to get this resolved. Tired now but will start all over again. I can't give up

Feb

Posted by Clay47th

2/17/21 10:38AM

To whom it may concern, I gave thought to your rod suspension problems and it seem to me a spring is needed above the bushing to keep it pushed down toward heavy spring. This would save customer problems of replacing kits every few years and solve your concerns on how to repair the problem

Nov

Posted by Salli

11/24/20 12:58PM

I purchased my Kenmore refrigerator from Amazon oct 2018. after about 5 months the ice maker stopped working. I'm going to cut to the chase here. Tech 5 trips here and the part never arrived. I had no use of my icemaker during the entire summer.
Now, 2 weeks ago the top part stopped cooling.
Tech came promptly and said the defrosted sensor failed and here it comes, ordered the part. Set
up appt for tommorow. But again no part has arrived. I can live without the ice maker but not without my refrigerator. The tech told me not to fill it with food. Great!! Nov 26 is my birthday and Thanksgiving. Las Vegas is now under partial lock down due to Covid.Now i have to shop daily instead of biweekly, exposing myself to the plague. This also makes deliveries undoable cause I have to keep the refrigerator pretty empty.
I am incredibly disgusted.
I was mournful about Sears bankruptcy but I see how it happened. Sears was the retail gold standard when I was a kid. Things sure changed.
I am now in the process of acquiring legal support. I'm not waiting months for a part again.

Oct

Posted by gramk

10/26/20 9:47AM

I purchased a Kenmore bottom freezer refrigerator on May 26th 2017. It stopped cooling and all my freezer goods were thawing when I woke up. It took them 2weeks to come out. That was Friday oct 23rd. The tech didnt even have to do anything he knew it was the compressor. So $149.00 to walk in my homeand ghen tell me it would cost almost 1200.00 to fix. It has an LG compressor which LG is now in a class action lawsuit, but kenmore is not part of.The fridge is 3 years old and thus should not have happend.My 20 year old side by side kenmore is still working, we use it as a second refrigerator it has whirlpool parts.
Now I have to buy a new refrigerator it will not be a Kenmore and I'm going to make sure to post on Facebook. I'm a senior and this is causing a hardship for me.

Oct

Posted by John

10/23/20 11:06AM

We have a 3 year old Kenmore refrigerator. It stopped working a month ago on the 23 of September. I called Kenmore immediately and asked for a technician. I was told that the visit would be $169, and could not be arranged in less than 3 weeks. I was also told that the 10 year warranty I have with them is only for parts. I told them I thought this was ridiculous. They refused to reschedule this visit, so I took off work to be here on the assigned date. The technician never showed up despite me receiving a text, an email, and a robo-call telling me he or she would be there at the appointed time. (Between 1 and 5pm.) At 5pm I got on the website trying to figure out what was going on. In a chat session that I initiated, I was told that the appointment was not going to happen that day and needed to be rescheduled. I ended the chat and called the Kenmore service line. I asked to speak to a supervisor. I was told no. I was further told that the next available appointment would be another 3 weeks- into November. (making a total of 6 weeks from the initial call) I was informed that I could get my refrigerator looked at by my own technician, but that the parts warranty would be honored only if it was a Kenmore technician.

Oct

Posted by Diann

10/23/20 7:07AM

Update: On my Kenmore refrigerator. Since my refrigerator is new the parts are on back order. Customer service stated they have to make parts since the unit is new. Going on 2 weeks in a cooler. I cannot believe Kenmore or Sears doesn't make this right with a new unit.

Oct

Posted by Diann

10/22/20 10:50PM

Bought my kenmore in Jan. 2020. Still under warranty. I put in 5 calls about my Kenmore refrigerator making noises. Finally it quit working. Called and got a technician out on 10/14/2020. It spoiled all my food. The tech stated my kenmore was an awful item. Unplug for 72 hrs because it froze up. Then told me to unplug EVERY 6 months for 72 hrs. ?. He didn't touch the unit. Another tech came out 10/20/2020 and told me it was froze up. Ordered 2 parts and having them shipped to me. Couldn't get them or overnight the items so I could have a fridge. He can't come back out to put in until Nov. 3, 2020. I have been living out of a cooler for 2 weeks and by the time it's repaired it will be close to a month. I am appalled at the service I have gotten after 20 calls. No one can help me and this item should have been replaced. Who leaves a consumer in a cooler for almost a month. SEARS DOES! Do not purchase from this company.

Oct

Posted by Dee

10/8/20 8:36AM

I bought a counter too microwave in February, last Thursday it died. I called customer care nine times and kept getting the run around, your warranty says one to two yrs old that you would replace the item. HONOR your warranty or refund my money,
I've also called the local Sears here in Myrtle beach and still no resolution. I will also be calling the better business. This is fraudulent behavior.

Sep

Posted by AM So frustrated

9/15/20 5:02PM

Kenmore is no longer a company you can rely on for good working household appliances. They then give you the runaround with their telephone system, hoping you will give up. Purchased a new washer and dryer, 1st time used stuck in use cycle, couldn't open to remove clothing. Called to get repair, techs have been out 4 separate times,never having the correct part to repair. I just want my money back. Who do you need to speak with to get this resolved. Getting ready to call the news channels, file complaint with the BBB. I've held on hold for over 4 hrs and counting with No human ever coming online. What does this say for your customer service?

Sep

Posted by Anonymous

9/14/20 3:28PM

What is wrong with Sears, customer service is located in the Philippines, Waited on hold for an hour, then they wanted me to fix the freezer myself, over the phone, "they would help." Just bought the fridge in May, so my 30 day warranty is up, and if I want it fixed, they will send a tech out, and charge me service call, parts and labor. Really!!! I entend to Report this to a customer watchdog and expose this type of fraudulent business practices.

Aug

Posted by Commitment to money not to custo

8/14/20 11:03AM

Sir ..I am a 71 years old retired sears service tech.Last year i bought an kenmore elite fridge model 795.73157.610. april 25 2019.. It been one year and the compressor is gone.The service tech ask me for $1000, so i told him the compressor have 10 years warranty, so he ask me for $550 for replacing it. If the compressor have 10 years and the sealing system five,and the compressor is part of the sealing system why do i have to pay.. I bought it in $4000 for one year of service and it looks like i going to dump it on the trash.By the way he did not give me receipt or email it. If you send me the part i hire some one else to install it .

Aug

Posted by Robin

8/4/20 9:29AM

I am totally disgusted with Kenmore. My washer and dryer are a little over 3 years old. Neither one work properly. I have been trying to talk to someone in charge for 6 months. All I get is the same ole poor customer service. I need to speak with someone now!

Jul

Posted by P pope

7/25/20 11:49AM

Kenmore appliances are suppose to be the best. I bought a kenmore elite dryer and paid apparently way too much. I am home 3 months out of the year. I bought the dryer in November 2017. I have not used the dryer a total of 12 months and it is broken. I am being told warranty is 1 year from time of purchase. If an appliance cannot last any longer than 10 months it's a piece of junk. I also have proof of not being home 9 months out of the year.

Jul

Posted by Sara

7/23/20 5:13PM

My ice maker in my Kenmore refrigerator caught fire today and we have been unable to get anyone to help us. We call the 800 4My Home and the phone lines are terrible you can not understand anything being said. My husband be spoke with someone who said the supervisor would contact us, waiting. I would like answers!

Jul

Posted by Anonymous

7/22/20 4:42PM

Sir I commented about 1 month ago about having 2 replace my third light bulb in my kenmore elite refrigerator that is a year old sears would not cover the cost even though I tried to call several times during the pandemic my freezer is dark because they will not cover the cost .How does 2 light bulbs go out in less than a year my last kenmore I had for close to 25 years could u please help me in my situation because sears will not thank u

Jul

Posted by Anonymous

7/14/20 1:26PM

Our Kenmore refrigerator went out suddenly last week. The technician stated the LG Compressor had died and required approximately $800 to repair. This was purchased December 12, 2017. a 2.5 year old compressor should be covered by warranty, right? So, upon checking, not only should it be covered for 10 years, but there is an ongoing class action lawsuit against LG for defective compressors in Kenmore refrigerators, which are failing within 36 months, as did mine. This purchase was after January 30, 2014; therefore falls under the guidelines for class action. I have contacted LG via email and chatbox, but was repeatedly redirected to Sears and Kenmore. I read an article on Digital Trends, which stated: "LG Responds In a communication to Digital Trends, an LG company representative said, "At LG, consumer satisfaction is paramount...LG models featuring linear compressors come with an industry-leading 10-year parts warranty and five-year labor warranty."
I have repeatedly called Sears and Kenmore and have been left on hold for an hour at a time. When I called Kenmore, I was redirected to Sears. Sears scheduled a technician to come on July 15, 2020, for another $109, and said there should be a 5-year warranty but said the Owners' Manual states the warranty is for only one year, which it does. I am certain you can understand my frustration. We lost hundreds of dollars of food in our refrigerator and freezer and purchased a Whirlpool mini fridge, for necessities.
Please advise, at your earliest convenience, a resolution to this issue. One of your companies is responsible for knowingly selling this faulty product. I will join the Class Action, if necessary, but I would prefer to work it out with you.

Jul

Posted by Emily

7/13/20 12:34PM

I have been without my refrigerator for over a month now. The cooling mechanism broke and a new one was supposed to be ordered. I have called 3 times and waited on hold for over an hour each time and no one ever answers the phone. When I finally speak with someone (a manager in fact) they say that they will look into it or call me back and no one ever does. Furthermore the last time I spoke with someone they could not even see where my part was ordered and before that I was told that my part was on back order for more than 30 days. This person created a case and I was disconnected before receiving my case number and no one called me back to provide one or to follow up on my issue. This is an essential appliance that I bought in Nov. 2019 and it's now completely non functional. I am extremely upset by the lack of customer service I have received. As I am writing this I am currently on hold, and have been for over 20 minutes. I want my refrigerator replaced or a credit in the amount I paid so I can buy a new refrigerator. I have several Kenmore products in my home and this is the first time I have had such horrible issues. I am very disappointed in the quality of this product and will be telling everyone I know not to purchase Kenmore or from Sears.

Jul

Posted by Anonymous

7/7/20 11:29AM

To whom it may concern I bought a kenmore elite fridge & a kenmore washer & dryer !!!Last June & July of 2019 had 2 service fridge & dryer I believe in February or March of 2020 the lite in my freezer is out again this will b my third lite in one year prior I had a kenmore fridge for 25 years never ever a problem this one 2 lites out already nobody would answer at Sears for a couple of months on hold 4 ever finally after waiting 3 hours someone answered & told me lite was only good for 90 days I said I tried to reach u but nobody would answer now they want to charge me a diagnostic fee & parts fee !!!!!im so disgusted with sears customer service this is why I'm reaching out to you !!!im also having a slight problem with dryer as far as drying towels I'm on a fixed income & my wife might b going back to work in a week or two but right now I'm using a flashlight to look inside my freezer don't have the money for service !!!!Once again all my life I've had kenmore appliances if u could please help me in anyway I would greatly appreciate it!!!!

Jun

Posted by Thomas

6/9/20 3:23AM

I have been waiting and trying to get my kenmore refrigerator repaired for the past two months. I have spoken to customer service on several occasions and keep being told parts are on back order. When I ask for specifics or to elevate the master (again, it has been 2 months), I am given the party line. I don't understand why it is taking so long for parts to a new model refrigerator. I could use some help here.

Mar

Posted by Help with kenmore

3/24/20 10:16AM

I have a kenmore water heater that has failed and still has mfg warranty on parts. I have called sears repair who claims they are the only authorized kenmore repair and they said they do not service water heaters. They said I had to find my own repairman. If I do and the have to replace parts (which they do either safety valve or pilot tuneup kit ) how do do we get the parts to put us back in operation. We are seniors with medical issues. Can the repair man replace the part and then I get reimbursed

Mar

Posted by Christi

3/11/20 12:06PM

HORRIBLE CUSTOMER SERVICE! RUDE! I purchased a dryer 4 months ago and it already went out. The part that is needed to fix the dryer is on back order.. 3 weeks later and still the part has not been shipped. I have called over and over, and just keep getting the run around. Every person I have spoke to has been very rude and unprofessional. Every time I call I get a different answer. I will never recommend Sears or Kenmore, Whirlpool etc. products to anyone. I can't even express in words what a joke this company is, and Warranty to them means nothing.

Feb

Posted by Anonymous

2/12/20 1:01PM

I purchased brand new KENMORE refrigerator w/ a double bottom freezer from Sears for over $2000 on 9/22/2017. Fast forward to 1/27/2020 and my now it no longer works. It completely stopped cooling and freezing my food. After getting the run around for hours with sears terrible customer service I HAD NO CHOICE but to pay someone to come out and diagnose the problem which was $80. He stated my compressor and board went out.So I contact sears and they give me the run around and refuse to pay for the repair stating the warranty expired after one year. At this point I'm livid because this should not be happening to a brand new (SUPPOSEDLY TOP OF THE LINE & VERY EXPENSIVE) refrigerator. Not only did I lose out on money thinking I was purchasing a long lasting AND or dependable refrigerator that will last, I also lost over $200 in groceries i bought the previous day due to it breaking in the middle of the night. Everything had to be thrown out. I am so disappointed in this company and will never spend another dime Kenmore. Their customer service is terrible and they had no idea what they were doing and were not empathetic at all. After calling again and again and being on the phone for hours a customer service representative said to schedule a repair appointment and my part would be covered and I would just pay for labor. When the technician got there he told me the part wasn't covered and the representative gave me false information. I also had to pay another technician $119. SO NOW IM OUT OF POCKET about $200 and their is still no repair done. This is UNACCEPTABLE!!!!! I should be compensated for all this hassle and stress over an overpriced piece of junk refrigerator. Now I have to purchase a brand new refrigerator when I shouldn't have to!!!! I WILL NEVER BUY ANOTHER KENMORE PRODUCT EVER!!!

Oct

Posted by Anonymous

10/13/19 8:28AM

This Complaint is about ENDANGERING CONSUMERS' HEALTH by Kenmore Appliances; Sears Holdings Corporation. Kenmore Stainless Steel refrigerators/dishwashers begun covering with corrosion and rust all over AFTER ONE YEAR OF THE LIMITED WARRANTEE, or after the time when it is expired. This is NOT cosmetic! This WILL spread IN TIME OF OWNERSHIP and WILL SPREAD A Rust POISON OVER OUR FOOD STORRED IN THE FRIDGE, AS WELL AS OVER THE DISHES WE ARE WASHING WITH A RUSTY WATTER coming from rusty Kenmore Parts inside the dishwasher. Here is my case and complaints I submitted to the FTC, Better Business Bureau, NYS Attorney General/ Health, and I will NOT stop until a responsible entity brings this issue to justice for an action law suit in favor of many consumers who complaint against Kenmore RUSSTY STAIN-FULL APPLIANCECES. SEE THE FOLLOWING LINK WITH MANY CONSUMERS' COMPLAINTS (http://www.corporateofficeowl.com/Kenmore/Corporate%20Office)
My Case:
I bought a STAINLESS STEEL Kenmore Elite refrigerator during the summer 2017 at Sears, Rochester New York. (See http://www.searshometownstores.com/product/Kenmore-70413-276-cu-ft-French-Door-Refrigerator-Stainless-Steel?store=&preview=3976&isClearanceItem=F&utm_source=google&utm_medium=cpc&adpos=1o20&utm_campaign-SC%20Shopping&scid=scplp30742939&sc_intid=30742939&gclid=CjwKCAjwlovtBRBrEiwAG3XJ-7fc0rsbVfAkGPx6fTkme-iCVcpqBnO7ZkHsWgCdYWlMA8ev1HvbmxoCFJAQAvD_BwE) I paid $999 and the associate assured me this is the BEST refrigerator, I will be using for more than 10 years. Today, October 13,2019, or just two years later, MY STAINLESS STEEL KENMORE ELITE is COVERED with RUSTY SPOTS on the front of the fridge. No matter what product I use to clean the RUSTTY SPOTS, THEY DO NOT GO AWAY. On the contrary, the RUST is overtaking the entire front surface of my Kenmore refrigerator. I download a photo. I also bought a STAINLESS STEEL KENMORE Dishwasher with Third Rack in the SUMMER OF 2017. I paid $700. MY STAINLESS STEEL KENMORE dishwasher begun to COVER with RUSTY SPOTS on the front surface likewise my Kenmore refrigerator. (SEE https://www.sears.com/kenmore-elite-14573-24inch-built-in-dishwasher-stainless/p-02214573000P?rrec=true). The reason I bought Stainless Steel appliances is to be certain I will not be dealing with RUST! RUST will POISON MY FOOD in time I own Kenmore stainless steel appliances either in the fridge or passing a water in the dishwasher over my dishes from a rusty penetration of its parts. THE RUST WILL PENETRAITE INSIDE. THIS IS A HEALTH HAZARD AND AN ENORMOUS HEALTH CONCERN. SEARS MUST RETURN MY MONEY!!!! I WILL NEVER BUY SO CALLED FRAUDLY ADVERTIZED "KENMORE STAINLESS STEEL APPLIANCES". IT IS A FRAUD TO DECEIVE AND ADVERTIZE TO THE CONSUMER MASHINES, WHICH WILL ENDANGER THE HEALTH OF MILLIONS OF PEOPLE. KENMORE GUARANTEES THAT FOOD STORAGES IN THEIR STAINLESS STEAL APPLIANCES/ WASHING THE DISHES IS SAFE; THUS I DO BELIEVE I AM POISONED EVERY DAY WITH THE RUSTY INVASION OF KENMORE APPLIENCES OVER FOOD AND WASHING MY DISHES.

1) STOP PRODUCING THE STAINLESS STEAL REFIRDGERATORS/DISHWASHER - THEY ARE RUSTY STAINFULL
2) I WANT MY MONEY BACK OR $1,700, AS I DO NOT WISH MY HEALTH TO BE ENDANGERED.
3) ONCE I GET MY MONEY BACK, I WILL RETURN THE STAINFULL RUSTY REFRIGDERATOR AND DISHWASHER TO SEAR.
4) I HAVE PAID FOR THE INSTALATION OF MY KENMORE DISHWASHER $300. I WANT ONCE I BUY A NEW DISHWASHER, NOT STEINLESS STEEL BUT REGULAR SEARS TO INSTALL IT FOR FREE. Thank you for submitting your complaint with Business Consumer Alliance. You'll soon be receiving an email or letter from us informing you that we've processed your complaint. It will have a Complaint ID number to reference. One of our mediators may also contact you by phone or email if we need to get additional information from you regarding your complaint. Please check your email spam folders and do your best to get back to us as soon as possible so we can move forward with your complaint. https://www.checkbca.org/complaintconfirmation.aspx

May

Posted by Anonymous

5/30/19 8:38AM

DO NOT buy anything from SEARS. They are going out of business for a reason. Customer Service is the worst ever.

I purchased a refrigerator less than 2 years ago, it stopped getting cold. Made a service call, technician came out 5 days later, told me nothing was wrong. Went out and restocked food. Woke up this morning, water everywhere. Sears tells me I have to wait another 5 days for a technician. Called Corporate, which is not corporate, just a call center with Rude people on the phone. I was actually hung up on more than once. I am not exaggerating, I have spoken with 20 different people. My issue is unresolved. My husband is ill and they want us to live without a refrigerator for an additional 5 days, after THEIR technician told me nothing was wrong. I have solicited the services of the Department of Aging, we are elderly and this is just unacceptable. They took our money told us nothing was wrong and now the wont make it right for another 5 days. I have no faith. This is the worst experience that I have ever had with a major appliance, and I have been around for a long time. DO NOT BUY ANYTHING FROM SEARS. Let them go on OUT of business because they don't know how to treat their number one asset...THE CUSTOMER. That is why they will NOT survive. And I don't want people to lose their jobs, but with the customer service I have received it's hard to even care!

May

Posted by Anonymous

5/9/19 11:29AM

My name is Callie Williams and I purchase a Kenmore Elite Top-Loading Automatic Washer, Model 796.3151#21# in 2013. The technician came to my home today May 9, 2013 to give me an estimate of the repair to fix the washing machine.

He told me it would cost $539.00 to do the repair. I have only had the washing machine not even 6 yrs and the clutch have gone out. I only use it for normal washing. This washing machine should not have this type of issue. I have always trusted Sears appliances since I was 17 yrs old and bought my first TV. I just can't believe I would have to pay $119.00 for the estimate and $539.00 for the parts and labor. When I purchase this washing machine the salesperson stated this was an excellent washing machine and I believed him. Now after six years I need this kind of repair. Please help! Thanking you in advance.

Sincerely,

Callie Williams

41 Bowman Court

San Francisco, CA 94124

(415) 285-6696

Apr

Posted by disappointed

4/24/19 12:07PM

New refrig less than 1 year old and cannot get service for over 3 weeks. Lost all the food in refrig and that's not covered under warranty . Have had to spend a fortune. No one will call you back.

Dec

Posted by kel369

12/11/18 12:03PM

1 1/2 year old Kenmore Elite Refrigerator stopped working about Nov 28th.
It is now Dec 11 & repairman said it is a bad compressor. (It's only one & half years old.) Since compressor not in stock, we have to wait until Dec 20 to get it repaired. So, almost one month for repairs on fairly new refrigerator. NOT ACCEPTABLE customer service. Hire more workers or make a better product. I should have bought from Home Depot or Lowes.

Aug

Posted by Nicole Roedl

8/31/18 10:41AM

Absolutely terrible experience with our 1.5 year old dishwasher. 3 techs cannot identify why it isn't working. Getting the run around from Kenmore corporate. It's been nearly 3 months, 4 repair visits (with different diagnoses each time), and still no resolution. Never ever buy a Kenmore appliance. Total waste of money and completely aggravating. My fault for giving them a second chance after our Kenmore refrigerator broke after a year and a half back in 2013. Lesson finally learned, the hard way.

Feb

Posted by Anonymous

2/16/18 11:49AM

RE: Kenmore Refrigerator Make: 253.734941D
Purchased: June 2017 at Sears in DuBois, PA.

To Whom It May Concern,

In June 2017, my husband and I purchased new Kenmore appliances after our house burned down. We bought a washer/dryer and stove/refrigerator. To this point, we are very happy w/our washer, dryer and stove. However, the icemaker in the refrigerator is and has been a problem. When the first refrigerator was delivered, the icemaker did not work. After a repairman spent quite a bit of time working on it, it still would not make ice, so Sears replaced the refrigerator with the same make/model. The second refrigerator icemaker worked for approximately 6 months and stopped working the last weekend in January 2018. On February 2, 2018, two repairmen came and worked on the icemaker. On Monday, February 5, 2018, we had a total of 15 pieces of ice. I called repair. On Friday, February 9, 2018, yet another repairman came and worked on the icemaker, by Monday, February 12, we probably had 30 pieces of ice, then on Tuesday, February 13, the icemaker quit working again. I called this morning, February 14, 2018, and have repair scheduled for Monday, February 26th. This is unacceptable! I should not have to wait 12 days to have this issue addressed again!!

I am extremely upset! My husband was diagnosed with throat cancer in December. After daily radiation treatments, he can barely swallow and needs smoothies several times a day to eat. I've had to purchase ice in order to feed him. Ice is inexpensive; however, I do not feel we should have to purchase ice when we have a new refrigerator that should make ice!! If you can even imagine the pain my husband is experiencing, you would understand the need for ICE.

I'm gathering from the various repairmen who have been here to repair the icemaker that this model is faulty and has been for quite some time. The water is freezing before it can get into the icemaker. I've repeatedly heard that there have been many complaints w/this very same problem in this make/model. I've heard "they keep trying different ways to fix it, but cannot figure it out." Not sure who "they" are but I feel "they" need to get this problem addressed or replace the refrigerator with a make/model that works!!

Can someone please help us?

Sincerely,

Don and Vicki Bundy

C: Better Business Bureau

Feb

Posted by Anonymous

2/6/18 9:29AM

do not buy anything from sear, they are a joke. if you need something fixed, it will take months to get right

Dec

Posted by 714-745-3586

12/18/17 12:02PM

I purchased a glass top oven range from the Sears outlet store in Santa Ana Ca. on 11/30/17, The Oven was delivered on 12/4/17 and has never worked properly, the oven nor the stove gets hot enough to cook. The store will Not exchange it without a physical letter from a tec. The service call has been reschedule twice. This was a gift for an 86 year mother in law who now has not been able to cook for 10 DAYs and counting now. The next Scheduled service appointment is on 12/22/17 which mean no cooking for Christmas????? Please Help ALWAYS BOUHGT KENMORE BEFORE., This is not cool. Thanks Michael Meloni

Aug

Posted by ERC

8/14/17 9:02AM

"I purchased a Kenmore Stainless Steel refrigerator in April, 2017. I've noticed that the freezer door has "pitted" and corrosion and rust all over. Also noticed that the freezer doors finish is different to the touch in comparison to the refrigerator door. Everything appeared to look good when it was delivered, but now I'm noticing these imperfections. A tech came to the house and agreed upon inspection that it is rust, but Sear is not going to do anything regarding the situation. He then gave me a number to call and said I should keep calling. I did, but was told that there is nothing they can do, and they gave me other numbers to call. I have called every number that was given to me and keep getting directed to another department within customer solutions. Sears and Kenmore say "sorry, it is cosmetic and we don't cover that.. I'm not asking for a new fridge, I am requesting them to just replace the freezer door. My fear is that this may spread. I was told I could PURCHASE another freeze door. I feel this is unacceptable. I really need help with Sear to make this wrong a right. Thanks!

Jul

Posted by CP

7/25/17 9:33AM

Sears and Kenmore are the most unscrupulous crooks you can find. I made a purchase from a Sears outlet in Florida in 2014 and since 2015 to date the refrigerator has had a series of problems and repairs. The phone calls kept going around in circles and issues remained unresolved. Bear in mind that I purchased extra warranty. I was not allowed to talk to a manager and the "supervisor" Judy claimed she was the highest point of contact. Its simply appalling when a company like this who embarks and prides themselves on customer service provides such poor and substandard. A total rip off. Begs you to question why their sales performance is bad and so many of their stores have closed. My personal advise "RUN" when you see a Sears or Kenmore store/product

Mar

Posted by Anonymous

3/6/17 12:46PM

I always thought that the name Kenmore and Sears were reliable names and company but I sure have been shown they are not. We purchased a new $1400.00 Kenmore refrigerator in July 2016. But beginning in January of 2017 a cosmetic issue began. Two techs and a Sears Appliance Manager and a Sears Associate told me that the cosmetic issue I am now having is because when the refrigerator was finished on the side, the tag residue was not fully removed before it was finished so the tag imprint is now coming through. It cannot be removed and Sears does not care. I was told cosmetic issues have to be reported in 72 hours of purchase and this issue is just now forming. How sad a store and a Kenmore product that has been around for years does not care. Perhaps this is the reason SEARS is doing SO BAD. I will never purchase anything from Sears again and I hope that no one else will either.

Nov

Posted by Stove Range kennmore caused fire

11/16/16 11:43AM

This is the worse company to invest money in. I am facing the same problem with this brand. I order stove range and it turned out to be a defective product. when I called sears they pointed me to different direction and I am still juggling with this issue I have with stove oven. I am unable to use my oven at all as it caused the fire and it's not even more than 3 weeks that I started using my brand new product. Sears people are really giving me hard time on exchanging product. I feel like I am stuck with this people as I order whole my kitchen appliance from Kenmore only. i can not even cook turkey on thanksgiving as my oven is not working:((. i strongly don't recommend buying appliance from sears as they have pathetic service. they are only interested in selling appliance but they don't care about customer satisfaction at all.

Oct

Posted by Patty

10/2/16 11:30AM

T Whom It May Concern:

I purchased a Sears Kenmore dishwasher from you in May of 2016. Since you installed it, I now am having a moisture problem on my kitchen cabinet doors! They have turned black due to moisture from the side vent, that is aimed dirrectly at the cabinet next to the dishwasher. This is going to be an on going problem because of where it is vented. I need it to be vented out the front of the dishwasher. I would never would have purchased it, if I knew this was going to ruin my cabinet doors. I would appreciate a response on this issue and some kind of solution to this problem.

Jul

Posted by Kenmore Elite 10-year burner war

7/8/16 10:02AM

I purchased a Kenmore Elite gas grill three years ago. The burners have a ten-year warranty. After 3 years, the burners and carry-over tubes have deteriorated to rusted piles of dust. When I tried to have replacement burners sent to me under warranty that I would install myself, I was told I had to schedule a $96 service call to verify $50 worth of rusted poor quality material.
This is a completely false and misleading 10-year warranty. The service call is a scam to make money.
I brought the deteriorated burners to the local Sears parts store to verify they were in need of replacing, which the Sears representatives were in full agreement with, but the Customer Service Center folks insisted a "Tech" was needed to determine that fact. I tried to bring the burners to where the service techs work but was told they can only be looked at via a $96 service call at my home and not at the dispatch/parts center!!!!
50-years of buying Craftsman, Kenmore, and Sears products, and this is the run around I get for a valid and reasonable request for $50 worth of warranty parts.

Jun

Posted by CONCERNED LONG TIME CUSTOMER

6/28/16 1:59PM

I too have also purchased a nice dishwasher from Sears (Kenmore) and to my dismay not 8 months later the top tray is broken. I have been a long time customer of Kenmore products and it's very sad that products can't be made to last as in earlier years. What does this say about your company? Do you even read these comments? I will think twice next time to purchase Kenmore products.

Jun

Posted by richard valles

6/28/16 8:24AM

To whom this may concern,

I received a microwave that was purchased in December of 2015. I spoke with someone on May 31, 2016 asking for assistance regarding the microwave being defective, and they told me to cut the end of the cable, then to send it in with the RMA#. I called today for the third time, and someone told me that the microwave is out of warrantee and that I'm going to receive a check, but I never got it. Now someone told me that I needed my receipt, because the microwave was out of warrantee. I also spoke with a woman named Heather, and not cooperative and rude. When I finally spoke to someone I was directed back to customer service where Heather then hung up in my face. This is the worst customer service I have ever received, it was unprofessional. I'm going to try to find the receipt, but if I can't just forget it. I'll rather go purchase a whole new microwave elsewhere than to deal with Kenmore and Sears. Also when I called back I gave my RMA# and my phone number and they couldn't find me in the system. If you feel the need to contact me I have the RMA# and the email that sent it to me.

Jun

Posted by fed up

6/6/16 1:29PM

Based on Consumer Reports, we purchased a Kenmore Elite dishwasher. It was top rated and got high marks for running quietly. After a few months, the top rack broke. The construction was flimsy and was covered under warranty so it was replaced. The tech told us it was a design defect.

Now, we have poor drainage and the lights that will not shut off, so we cannot use it because the controls do not respond. When I spend over $1,100.00 on a product I do not expect it to be junk. Maybe Kenmore is synonymous for junk.

Internet complaint sites are filled with customer's experiences with the top racks failing and the motherboards failing. If that is what the tech will tell me when he gets here Wednesday, I won't be surprised. The cost of the Motherboard is close to half of what I paid for the dishwasher.

You have lost a customer. My experience will be added to the complaint sites once the tech informs me how much more it will cost me to repair this less than two year old dishwasher. In case you wondered, we are a two adult household so there are no kids abusing the dishwasher.

There should be a provision for companies who manufacture inferior products resulting in landfills filling with their junk to be fined so as to discourage the manufacture of junk. Good luck unloading he Kenmore division. Caveat emptor!

Jun

Posted by Daniel

6/2/16 12:29PM

Called Corporate office. VERY RUDE lady answers phone and bounces you to customer service before you can even tell her what you want. Website does not even recognize the model of their own vaccum cleaner nor the part number they give you in the owners manual. That makes me really want to go and buy their products now does it not? After screwing around with them for over an hour looking for a stupid dust bag replacement, I finally gave up and found the bags on line and purchased 18 bags for 21.95 to make sure mom never has to go through this again. If this is how they treat paying customers, its no wonder Sears is having to close stores as nobody wants to be humiliated in person or on the freaking phone!

Mar

Posted by UNHAPPY CUSTOMER WITH A COMPLAIN

3/31/16 9:03AM

Purchased a Kenmore Connect dryer on May 15, 2015 from Sears located at Washington Square, Oregon. The dryer completely shut down on March 29, 2016. It will not turn on or do anything. I troubleshot with all suggestions. I then contacted Sears Service Department to set up a service to have the dryer repaired. The EARLIEST appointment I could get is April 12,2016. I have to wait 2-weeks to have the dryer repaired when the dryer is ONLY NINE MONTHS AND 14 DAYS OLD!!! I understand if the dryer was 10 years old or even a year old, I have to wait 2 weeks for a Technician! Is this true customer service?!

Mar

Posted by TF

3/30/16 7:48AM

April 23, 2016 I purchased a Kenmore garbage disposal Model 70631 which I had installed and found it to be very noisy. Just had a second one installed today and guess what, it is just as noisy. The reason I bought a Kenmore is because I had a Kenmore for 13 years that was not working properly. You boast in your ad that "this disposer is equipped with an updated SOUND INSULATION package." Really, this is not the case. Perhaps the reason might be is that it is not made in this country. If you choose to send a rep to my home to listen to the noise that would be appreciated. Wondering if I will actually hear from anyone at Kenmore.

Mar

Posted by Anonymous

3/16/16 8:32AM

we called sears because we had bought a Kenmore washer and dryer about six months ago. last week everytime I opened the dryer the handle came off. our last dryer was 12 yrs. old, never had a problem. anyway, we called sears, gave them the model number and anything else they asked for. they sent a serviceman [about 4 days later] and he did not have the part!!! he said he would have to order it! meanwhile he keep opening and closing the dryer. when he left I tried to open the dryer and the handle came off and would not go back on. obviously the serviceman broke it off completely. now I can't open the door and I have to wait for the delivery of the part. it was not made very well if this happens!

Jan

Posted by Anonymous

1/29/16 4:37AM

I bought a HE top load washer about six years ago for over one thousand dollars. A year after, it wouldn't fill so I called Sears repair.The man said the FL meant it needed to be filled with water so Like idiots for the remaining years we hand filled the washer with the hose twice each wash, once to start the operation and again at the rinse cycle. That's two trips down stairs for an over seventy couple. The pump went out so I called Sears repair. (He flooded the laundry room.)He didn't think the cost justified fixing so we bought another washer.
While he was there he was to check the stove which we purchased at Sears less than three years ago. We travel, eat out a lot so I don't cook much so I didn't mind so much that if the oven was on I had to light the burner with a match. If I used a burner and turned it off, it wouldn't re-light so I had to use another burner.He saw that and said it was because it was propane. We have had propane here for 44 years. Probably wasn't worth the money versus effort to fix so I agreed and he left.
Now we have to light the burners with a match all the time. The igniter for the top of the stove doesn't work. If the igniter for oven fails..I won't know until it releases gas enough to explode.

Frustrated Sears customer.

Nov

Posted by o5bianco

11/17/15 3:49AM

Sears/Kenmore does not stand behind their product bought a microwave in Oct 2014 never installed into a brand new kitchen until Feb 2015 9 months later the thing goes on fire called sears and they want to charge me a fee to come out and look at it Our you kidding me this is such bad service The service contact was up 30 days they are awful taking it to the hire up and if they don't replace it I will take it to channel 5 done Don't buy anything at sears and don't buy Kenmore AWFUL

Oct

Posted by Colleen

10/13/15 6:10PM

I have bought Kenmore appliances for over 40 years and when I buy an appliance valued at over $4000 I will have been without my refrigerator for 35 days next Monday and 5 visits later from a technician. Oh wait! The "rude customer service rep from Sears" says you should read the fine print 4 confirmed visits in 24 months. THEN during and AFTER the sale and other sales said NO it's said 4 visits in 12 months and you get a new appliance THEN the RUDE rep says NO its closed tickets in 24 months. No WONDER Sears is closing in town of over 130,00 people and the only city within 200 miles north or south. You are forced to continue appliance agreements to assure that you don't have to pay for repairs at almost $500 a piece and stuck with a big useless box. Kenmore you should know that Sears is no longer a viable partner. No hard working expensive appliance should run on computers, break down and last for a year. Wished I had something from the 50's 60's built to last. My washer and dryer and all appliances are Kenmore Elite. Growing up we had Kenmore. Wished I had a Detroit Jewel back! All my appliances are Kenmore. Your engineers should be fired! My new Kenmore wall oven takes over 30 minutes to heat up. I have a new remodeled kitchen with DUD appliances. Sears is in trouble and they are avoiding the problem. I have been patient and courteous knowing the reps and repairman are not at fault. BUT Kenmore needs to put the mechanics back into their appliances. Know where my food is? In the Kenmore frig we bought in 1999 in the garage! Quote from repairman: "Computers are subject to power surges and "downtime". We have had no storms or surges. Uh NO! The workhorse appliances didn't do this. Bottom line Sears says that repair visits don't count until the repairman closes a ticket. So we have 2? Next Monday will b 5 visits. OH! The front electrical panel was replace 3 days AFTER we bought it. Facts are Opposite what we were told. The Sears Rep: QUOTE "If you had a problem when you bought the appliance you should have requested a replacement then NOT now." What? We have had to unplug the refrigerator with doors open for over 20 days! We have a lemon and no one cares and get ready for a social media campaign! It's bad to screw someone of the media for over 30 years. Call it a Rossen Report in a sense all the way up to major cable companies. CEO's of Kenmore AGAIN Sears is closing here by Thanksgiving Day. It's a ghost town in our HUGE "once upon a time" Sears store. Local Sears people are great and had the same rep for over 19 years. No MORE Excuses! Techs receiving this message....throw it on the CEO's desk! I know you got it because I was with both NBC,Time Warner and Webmasters for over 30 years. Even YOU don't get the respect you deserve and you know what I'm talking about! Sorry my patience and consideration has come down to this. Blessings to a great company. Make it right!

Sep

Posted by Lisa

9/23/15 4:32AM

In July 2015, the Matriarch of my family presented me with the Kenmore 10-Cup Food Processor 219103BLK as a birthday gift. I am trying to start a local catering service, so she thought it would be helpful and time saving. To my surprise on September 20, 2015, I was using it to grind down vegetables and it suddenly caught fire. I quickly unplugged the unit and threw a wet cloth over it to douse the fire and smoke. I immediately took the processor outside for safety and left it there. On Monday, September 21, 2015 I called the corporate head quarters at. After being transferred to several extensions, I finally spoke with James??, who took down my information and promised to have someone call me back. To date I have not received a return call or any sort of correspondence regarding this unsafe product. I am totally disappointed in Kenmore not only for their faulty and dangerous product, but also their lack of concern for what I've gone through. This situation could have ended much differently hadn't I been the one using this machine, not to mention, my elder family member is utterly disappointed to have spent her social security money on what she thought would be a wonderful gift for me. For generations our family have used only Kenmore products. Given my recent experience coupled with the lack of concern for such an important circumstance, I will now reconsider Kenmore products in the future.

Sep

Posted by Anonymous

9/21/15 10:23AM

Kenmore is servicing Sears purchases, makes sense. The design of the lowest end washer machine is poor. The water level NEVER gets higher than 1/4 of the tub and so it will not cover laundry that is more than a few items. Called Sears, Called Kenmore, and I am stuck with this model. Sears says 72 hr return policy...really who detects all the problems in 72 hrs...expect us to do 10 loads!!

Sep

Posted by Anonymous

9/3/15 2:24PM

This message is directed to Edward Lampert, the CEO of Kenmore Appliances. In July of 1964 we installed a Coppertone Frost Free (14) refrigerator/freezer in our kitchen. We used this appliance for fifty-one years. It was also moved several times. It was purchased at the Morristown, New Jersey Sears. We had such wonderful service from this refrigerator that I thought you might be pleased to know about it.

Jul

Posted by rebel

7/17/15 11:04AM

i bought a kenmore chest freezer at a local kmart store. it only lasted me 3 yrs, i have always bought your products, but i will no longer bye kenmor. i am on a limited income. and can,t afford to keep buying appliances. very disapointed in your product. i am 78yrs old. i need to contact corporate office for some kind of help.

thank you geraldine skehan

Jun

Posted by kimn

6/12/15 11:42AM

Bought a Kenmore Elite dishwasher in June 2013 for $1,100. Broke this month June 2015 and repair tech could not fix it. Coming back again to see what else they could try. Was told we should have bought the warranty by Sears. So every time an appliance is purchased you should assume it will break and spend the extra $400 for a warranty? Spoke to customer service at Sears...useless. Dishwasher has 2 year warranty on parts, sutomer service told me one year. I have the Kenmore book that says 2. Was in the process of replacing all my appliances with Kenmore Elite - double oven, large stove top, french door refrigerator. Zero confidence and will be switching brands. Terrible cusotmer service. Cancelling my Sears credit card also----- Would like to see Sears stand behind what they sell----

Jun

Posted by Anonymous

6/4/15 5:20PM

I bought a Kenmore about 3 years ago and I have had so much trouble with it that it infuriates me! I accepted that it would take about 45-60 minutes for a regular load to complete. I didn't like it but since I had just purchased it I didn't want to go through the whole "return it" situation. But as time went by it started tangling my clothes around the agitator and some of my towels were almost torn to shreds. I am so disgusted with this product that I will not buy another Kenmore!! I had to have a repairman come and still it does not work properly. I would love to see you replace my money or give me a new machine but since the warranty has expired I know that will not happen. Any suggestions?

Apr

Posted by Becky

4/15/15 9:00AM

We are extremely disappointed in the Kenmore Elite Stove we purchased. Even though we took out an extended warranty plan, Sears does not seem to want to replace a faulty part. Every year for three years I have complained about the button that turns on the element size on the right front burner. At least half of the time it won't work. I have complained to Sears and the technicians, but the technician who FINALLY gets to my house messes around with it and gets it working. It works for a bit and then stops again. Further, Sears takes a full month to make the house call. This is my LAST Kenmore appliance and my last dealing with Sears. I will no longer trust the Kenmore brand. I have never paid SO MUCH for a stove and been so disappointed, although I do like the double oven and the warmer burner. However, overall the reliability of the product is terrible and so is the extended warranty when they won't replace the part! Forget it, Kenmore!

Mar

Posted by Frustrated consumer Cheryl

3/31/15 11:53AM

WE purchased new kitchen appliances and have some issue with each one / delivered to us on Feb 24 2014..The current problem is that we called them to our home last June and told them our ice maker kept stopping . They ordered a new one the guy shows up to install it and it was on a day it decided to work He would not replace it or Leave us the ice maker. He said just shut it off for 10 minutes then back on.. August of 2014 it did work for awhile but started to slow down and malfunction again. We called no response WE called and they said no calls had been made since he was here :( and if none in last 90 days oh well too bad they could not help us unless we want to pay for a house call and part and labor!!!! seriously these were brand new stainless steel appliances we bought on our credit. We are retired on a fixed income and this is ridiculous ... I knew SEARS was going downhill but WOW and KENMORE is now too.... This appliance has not been right since day one we were mislead in the purchase of it to begin with about how the interest worked and now it won't even work right ...I feel at this point they should either fix / replace our ice maker at no expense to us or come get the whole frig and mark it off our sears bill .....so tired of paying for something and in a few months it breaks :(( Please stand up and show some accountability ..

Feb

Posted by Anonymous

2/19/15 4:24PM

I have a 13 month old kenmore refrigerator in a house im selling about 60 miles from my home model that doesn't get cold anymore. Imagine that!! I called sears, they said call whirlpool, I called whirlpool, they said they needed the serial number, i drive to the house on the weekend and called back with the serial number Monday morning and they said they need the model number too, (like they don't have it from my purchase). Drove back to the house the next week end and got the model number. Called whirlpool Monday morning and was told they don't build this kenmore refrigerator. Called kenmore "customer care" and spoke with a guy named ace, said he would look into getting the unit repaired under warranty and would call me back the next day. Two days later I call kenmore again and they don't have any record that ace was doing anything to help me, imagine that!! Was told the warranty had expired and essentially if it's broke in two I get to keep both pieces.. I have no confidence in sears kenmore now and will not so much as a buy a screwdriver from them ever again. Hey kenmore, contact me if you dare!

Jan

Posted by sberry1232001

1/14/15 12:18PM

I bought a AC/heater window unit,paid 900 dollars for it and it has never worked for more than 2 hours at a time,Sears had came out and repaired it 3 times now,turned the heat on this morning and it still does not work! I tried to call the number listed for the Kenmore Corporate office but it goes right back to Sears. I want this unit replaced,not repaired! sears will not replace it,and they refuse to give me the number to Kenmore...I intend to hire a lawyer if someone from Kenmore,NOT SEARS,does not contact me and replace this unit

Dec

Posted by Anonymous

12/10/14 2:48PM

there is a very real issue with the products that are bing sold by kenmore elite,a investition should be lunched

Dec

Posted by Kevin

12/10/14 12:35PM

I have purchased many appliances from Kenmore's elite series and they have all broke shortly after the 1 year warranty expires. These appliances should last at least 10 years! The older models did, No longer will I purchase from Kenmore or its manufacturer.

Nov

Posted by Anonymous

11/19/14 7:30AM

I bought a Kenmore Fridge Model 10659912703 about 9 months ago. Initially I was very happy with the unit but after 3 months during shut down the compressor starting to make a banging sound. It was so loud that I have to close my bedroom door at night to prevent it from waking me up at times. I have called Sears out twice to replaced the compressor and each time I was told by the tech the sound was normal even after informing them my mother has the same unit with no such noise during shut shut down. It has gotten to the point now that after shut down the compressor rattles at times for about 45 sec. Doing research on this I have found that there are internal mounts springs that more than likely are causing my problem and the compressor could last another year or fail tomorrow. I am sure if I call Sears I will just get the same run around. As you know the best type of advertisement for any Corporation is word of mouth, as of right now both you and Sears are not doing very well when it comes to that. I am not one to yell and scream when I have problems with a company, but as of right now I will never buy another product from you or Sears.

Nov

Posted by Bernadette

11/17/14 4:16PM

I have been using Kenmore appliances for over 50 years, and because I remained faithful to Kenmore should indicate that I have always been very happy with purchase. However, I am definitely not a fan of the technology in my recent washing machine purchase. What in heavens' name were you thinking. My clothes take twice as long to go through cycles and unlike the previous models I have no control over moving from one cycle to another. I understand from unsatisfied friends that this is same technology used in dish washing machines. I truly hate this technology and urge you to bring in people with logical imaginations. Thank You,

Nov

Posted by Anonymous

11/12/14 12:38PM

I have been using Kenmore dryer since 1975, in harvest gold! Looks like
it is finally coming to the end of its long life, but this is how things used to be made before corporate CEO's started to farm out the manufacturing
overseas. I praise old Kenmore!!! It is about time some of the manufacturers start to bring back the quality. It will be good for America. It may start a trend in this country to go back to the good old days of American workers
making merchandise that lasts. Call me old fashined, but I don't like to dance to the tune of home decorators who want you to buy new design in stainless steel, or what next.

Oct

Posted by Anonymous

10/2/14 11:53AM

No more Kenmore or Sears for us! We purchased at Kenmore Elite Range in 6/11. For the past 3 yrs. we have had to have the front control panel REPLACED 3 times; because of a defective design. Even the service guys agree with that! The brackets are held on with double sided tape, which melts due to the heat from steam and cooking. The warmer drawer is ALWAYS hot when the oven is on--seems like little insulation. Also, when we roast meat in an open pan (i.e. Turkey), the oven smokes and sets off our smoke alarm. No satisfaction getting something done about any of this, except the traditional "we'll have someone come take a look" and then a 2nd appointment to replace the panel AGAIN! This panel is about $500--I've now had 3--that's almost as much as the oven cost to begin with!

Sep

Posted by Ken Dobbe

9/15/14 11:47AM

I have a Kenmore Elite Front Load Washer Model 417,411. It is 9 months old. The matching dryer has already been replaced due to a recall and numerous other problems. The washer WILL Not get odors out and even hand stains on towels. Numerous service calls and calsl all throughout the Sears organization have only informed us that customer satisfaction basically extends to those with an extended warranty. We have made repeated calls, been transferred all over the Sears system, and referred to Kenmore Corporate. DO NOT call Kenmore corp!! The woman (same woman - I recognized her voice) who answers the the phone transferred me back to Sears (or hung up on me) 6 times before I could even explain. The absolutely worst service I have ever experienced! A lifelong loyal customer of Sears is now history!

Sep

Posted by Disappointed consumer

9/13/14 6:42PM

We will never buy a Kenmore product or walk into a Sears appliance department again after being a loyal customer. We purchased a stainless steel refrigerator three years ago and the finish on the doors has "pitted" and is rusted all over. We have tried to have them buy us new doors as even the repair man said it was due to defective processing in the making of the refrigerator, but Sears and Kenmore say "sorry, it is cosmetic and we don't cover that."

Aug

Posted by Dale

8/28/14 2:40PM

What is american as baseball hotdogs and apple pie? It should be Sears, one of this country's oldest retailers. After the last 2 hours on the phone I have gone from having a very positive attitude about Sears (tons of craftsman tools and Kenmore appliances over the last 55 years), to something less than favorable. I was trying to obtain, then order information on how to repair my Kenmore refrigerator 106.52582202 ,an electrical schematic, Part number 2255050.Now Sears/Kenmore wants to send a technician to my house 1st to determine whether he should order this part for me,then have it mailed. This electrical schematic, which should be free with the equipment purchased could easily be sent at no cost as an e-file. It has become a logistical nightmare taking at least a week to receive material just to do diagnostics. And then losing your refrigerator/freezer full.I wonder if Ed Lampert could do any better?

Aug

Posted by WC-Builder

8/25/14 2:21PM

Kenmore stainless gas cooktop less than 6 months old and labeling is coming off. Customer service said it was not a warranty item but a "cosmetic" problem due to normal wear and tear and that is NOT covered. $500+ cooktop and the lettering comes off?!? Less than 6 months old?!?!! Are you kidding me?!?

Aug

Posted by Upset customer

8/18/14 4:45AM

I purchased a Kenmore fridge from Sears in January, the compressor needs to be replaced. I have had no fridge for over a week and the service people will not come week nights. I had to lose pay to come home and will lose pay again when the part comes in (they cannot tell me when that is). Kenmore has told me there is nothing they can do...obviously they do not stand behind there product and their customer service is disgusting . Sears isnt any better. I have been without a fridge for over a week. My opinion DO NOT BUY a Kenmore!!!!!!

Jul

Posted by Anonymous

7/29/14 4:47PM

I bought a Kenmore Elite fridge 2 years ago, it failed, defrost heater, can't get the part. I'm out $2100. Buying a new one, I am so disappointed in Sears. They would not help.

Jul

Posted by madashell

7/29/14 10:32AM

Kenmore does NOT stand behind their products and don't care about the consumer at all. They sold me a refrigerator that lasted 18 months and told me they cant fix it and refuse to make good on the product.

Jul

Posted by Teddy

7/26/14 6:38PM

I recently purchashed and recieved a IM-6 icemaker accessory kit. The instruction for installation booklet is 271 pages in four languages. It states tha on the back of my unit to use instructions or T there is no such lable on product. I have spent four hours on the phone with over 14 representatives of Sears and No! resolution! Meaning 14 different phone numbers. I Am on line and did a chat room with a tech and still no result! He refers me to custumer care. Do I really have to start this process all over again?Do SOMETHING! You have people employed that have no clue about your product! Passing phone numbers is all i got! I asked to speak to a manager or supervisor and got another phone number to call. I will never invest again in any product Sears Has to offer. As A Provider of services is my every day life, I request a response from the TOP. Down sizing all the i'll give you another number could be benifical if not imenant to the survival of your company!

Jul

Posted by Anonymous

7/23/14 8:47AM

The glass door on our microwave exploded.
This could cause serious human damage.

Jun

Posted by Ginnginn

6/30/14 7:04AM

I have a stove that keeps going out !!!!! Gas !

I can't even use the oven to clean ! It over heats and goes out !!! And sears tell me not to use it !then how I am going to cook !!! Kenmore pro !!!

You all over there needs to help us not fair to spend $4500 and my stove goes out

3 years old only !!!!!!

Jun

Posted by jeepcherokee

6/27/14 5:32PM

I am very disappointed with my Kenmore washing machine this was purchased July 8 the 2011 and I called to see how much it was going to cost to fix..$$ I don't think a washing machine should only last 3 yrs...the circuit board seems to have gone out.I seriously don't have money to fix or for a new washer.. please help me :( I hope you will stand by your products. I would be very appreciative. Tracey Griffin

May

Posted by mike

5/23/14 6:18PM

I bought a Kenmore digital 5-cup coffeemaker that leaks all the water inTO the carafe before I have a chance to turn it on. The manual doesn't have a troubleshooting section and contains no contact info. The contact info I found online keeps telling me I have won a cruise that I don't want. I press the number to indicate I don't want a cruise, I get someone trying to sell me a cruise anyway.
It's bad enough the product is junk, Kenmore is worthless at communications, too, and apparently scamming bogus trips on the side. My last Kenmore product is heading to the trash in the morning.

May

Posted by Anonymous

5/23/14 5:16PM

Just bought a '1954' Kenmore Super Deluxe Stove. I believe
it is missing some parts around the grill/5th burner. Where can I get the information I need to order parts?
Thank you.
5/23/2014

May

Posted by Anonymous

5/1/14 1:32PM

I have owed a Kenmore elite grill the outdoor kitchen series. I have this grill for 7 years and cook year around what a super grill. I converted over to ng with no troubles at all. Just wanted to thank you for making a great grill. Only problem is no cover to fit the size so after all these years it is rusting out on inside so have to start looking for a new grill

Apr

Posted by Anonymous

4/30/14 10:50AM

Purchased a Kenmore elite drawer dishwasher and it leaked water all over hardwood floors. I have about 7,000.00 dollars in damages to floors. Dishwasher is defective and discountinued and keep getting run around on if LG or Kenmore is maker. Sears said can't do anything but give 10%
off a new one. This is 3 years old paid 1300. for it.

Apr

Posted by unhappy again

4/24/14 8:08AM

our problem kenmore dishwasher this weekend almost seriously hurt my 2 year old when the top rack completely fell out and almost landed on top of her! i tried to make it very clear that i hope it doesn't seriously hurt someone before they decide to recall it! i just spent the morning on the phone telling my story to many i will say well trained customer service people. i guess i know where the money is spent when yo purchase crappy products that fall apart and stop working mysteriously as soon as the warranty is up. i am so unhappy at this point that our year old kenmore dishwasher -expensive-and two year old chest freezer- that just decided to stop working- willb e headed to the dump. honestly i was not even looking for much just wanted to see if we had a defective dishwasher...it needed a new motor in the first month should have been a clue. but i refuse to pay more money for agreements or service calls on a product which has been nothing but trouble..parts fall off, it doesn't clean, it runs for hours, its a safety concern. i truly hope that no one else has the same scary situation. i will be pursuing other options to make sure the safety issue is known.

Mar

Posted by Anonymous

3/30/14 7:53AM

Good morning Representative:

I have an idea that I believe will allow your appliance line to move higher on the list of sellers.

Respectfully,

Christine Hofmeyer

Mar

Posted by denverpa

3/29/14 1:26PM

Kenmore Elite Dishwasher A BIG, Expensive piece of junk!!

Purchased from Sears 17 months ago. Pricy for a dishwasher, Sears sales rep hyped it up. Circuit board now needs replaced? Hardly been used. Repair/replacement as much as the machine. What an absolute joke. Sears customer care ridiculous and not helpful. How can Kenmore live with the shoddy workmanship they are hocking? An absolute disappointment. Was a loyal Sears and Kenmore owner, NEVER again!! Kenmore and Sears have lost my business, as well as my entire family. Shame on you Kenmore and Sears.

Mar

Posted by .? What is this?

3/25/14 11:21AM

This microwave is only out of warranty a shot time and quits! Timer works. Light works. None of the buttons work except except the QuickStart and then only if you stand there and hold down the door opener of all things! It heats if you do that but no other way!
Any suggestions! .?
L

Mar

Posted by Anonymous

3/25/14 10:41AM

I bought a kenmore microwave one and one half years ago an d the thing has quit already! The only way it will heat is to hold the door opener down!!!
The timer works, light comes on, quick start will work if Dorris opener is held on! turntable won't turn or any of the other buttons won't work!
What is wrong with this very inferior piece of workmanship??!
SeArs won't do anything. Repair wants $100 to inspect it! That is with me bringing it to repair shop! I can buy a microwave for that!
Can you all do anything! We are on fixed income!?
Mrs. Claude E Crawford

Mar

Posted by FedUp

3/18/14 11:56AM

I promise that I will never purchase another Kenmore product and I'll make sure everyone I know hears about the junk they sell. I purchased a French door refrigerator 1.5 years ago but did not purchase an extended warranty. I expected the quality to be better. The ice maker quit working so I called A & E Service. The service guy told me the a sensor on the bottom of the ice tray wasn't working and the sensor could not be replaced and proceeded to say the entire ice maker had to be replaced. He also said this is a known problem with these ice makers. Explain to me how Sears can sell a product with known issues. The ice maker and service would have cost $373.00 which is highway robbery also. Unbelievable how companies are allowed to sell the public total junk!

Mar

Posted by jdej

3/15/14 7:33AM

I purchased a Kenmore elite model in aug 2012. in mar 2014 the bearings went out and the cost to repair/replace is $300+ on a $569 washer. i did not buy the extended warranty and Sears, Kenmore and LG and all telling me it is your loss. Kenmore farmed this out to LG and LG says not our problem. Kenmore says i overloaded washer and washed alot of comforters which we did not. They are not standing behind their product and when you try to find Corporate President or executive you cannot even get secretary or associate to voice your concern over faulty American products. to go out in 20 months is either engineering flaw, manufacturer flaw or a lemon. this is first time unit has had trouble to Kenmore says no lemon but unit has failed and cost is prohibitive to repair. Senseless to pay 239.00 for one year warranty which basically covers cost of material.

Kenmore and Sears have let me down and will not stand behind faulty product and i am very disappointed.

Mar

Posted by Fed up in GA

3/6/14 5:21PM

I brought a Kenmore Elite Bottom Freezer Refrigerator Jan 2013 that cost $2400. The one year warranty ran out 2 Feb 2014. Why would you need to purchase an extended warranty on an item that cost that much money? You would think your would have a good 5 years before something goes wrong. My refrigerator went out February 22, 2014; the compressor went out. I was told that the compressor is still under warranty but I would have to pay the labor. I had not idea that the labor charge would be over $400. Then I was told that they could not come out until Mar 27. I call corporate to let them know how displeased I was with an appointment a month out. I was able to get an appointment for Mar 6 thinking that they would have the compressor with them. No, the part had to be order from overseas and I was given an appointment for Apr 9th. Of course we had to pay the $400 labor charge before the part could be order. How do they expect someone to go 2 months with out a refrigerator; we are not talking about a vacuum cleaner but a item of necessity. Every appliance I have ever brought has been a Kenmore. After this fiasco, I may have second thoughts about Kenmore being my appliance of choice.

Feb

Posted by Angry customer - furnace warrant

2/20/14 11:47AM

Calgary, Alberta - Our Kenmore Furnace, only 3 years old broke down a couple of weeks ago - the blower malfunctioned at 11 pm - the temperature outside was -40 Celsius with the wind chill. At home with my two young children, I contacted the first emergency furnace repair person who would come to my house immediately. He discovered the blower malfunctioned, replaced it and alas the furnace was working again, saving me and my young family from a very dangerous situation, subjected to freezing temperatures in our own home. When I contacted Kenmore/Sears Customer Service they told me they could not honor the warranty because a Sears/Kenmore repair person did not fix the furnace... First of all, there is no label on my furnace stating I MUST contact a kenmore technician for repairs in order for a warranty to be valid. I didn't even know this. As a customer who just purchased a $5,000 furnace less than three years ago from Kenmore, wouldn't the company want to do the right thing and honor my warranty given this very situation? Their product broke down, malfunctioned. It shouldn't be this complicated to get a refund on the part that malfunctioned. Bottom line.

Feb

Posted by ts

2/6/14 8:30AM

I have a Kenmore elite washer when I purchased it I was told it was the top of the line in washers. As long as you are ready to pay for repair after repair. Then the item that I have paid for in the past is now under a warrantee recall so I have the technician come out to the house to replace for the THIRD TIME a circuit board. After the install I try my machine and it is worse than before I call the technician and he tells me its a FAULTY CIRCUIT BOARD. hmmm Isn't that what I just replaced was my old faulty circuit board for a new one is there such a thing as QUALITY CONTROL ANYMORE PLEASE WAITING ON A REPLY

Jan

Posted by Anonymous

1/31/14 11:15AM

Kenmore / Sears does not stand behind their products, all they give you is the run around. customer service is a joke they all they you the same thing sorry to hear your having problems. all in all SEARS/KENMORE SUCKS

Jan

Posted by Disappointment

1/22/14 9:01AM

I know now buying
A warranty is worthless. We have been waiting over a month for Sears
Customer service to send someone to look at our refrigerator. When the first repair man came he moves the plug and hit the side of the refrigerator, gave us his cell phone number to call in two days if it does
Not cool. Of course it did not cool
And we are not able to
Contact him. Once again we had to
Call
The helpless customer service
Again who couldn't help
Us and all they can do is send someone else out. We waited another two weeks for the person not to show. Once again another call, another wait for two weeks. Have an appointment today for 9am and it is now 11am
And no one is here. Placed
Another call and now the repairman is having truck problem.

I have never been so disappointed in a company, product or service in my life.
Three kids (one an infant) and we have been living out of a cooler for over a month. With the money we have been wasting we should have just went with another company. If only We would have known.
When anyone calls customer service they just say hi thanks for calling the best advice we can give is just buy a new one.

I think we have been patient long enough. Something has to be done. This is unethical.

Jan

Posted by foley's flooring

1/12/14 2:32PM

Hello! this email is in reference pertinent to the purchase of KENMORE Laundry Center, that was purchased on 12-2013. Today's date is 01-12-2014, Sunday. From our understanding there is a 60 day guarantee on this unit. We reported this to your sister company Sears, and they are refusing to return it. It has to be repaired, that is not true. I have been a corporated president of our business for 47 years, and I have never been so appaulled in my life. It is like my business putting a floor in your residence and the product is not what u purchased. I am requesting that the President or a CEO, contact us and we can take care of the issue at hand professionally or we can retain a corporate attorney at law and litigate on punitive damages for breech of contract. This is unacceptable, when dealing with a consumer. The laws are here for the consumers. Thank u, for your time.
Sincerely,
J & L Foley, President &Vice President
FOLEY'S Flooring

Jan

Posted by michael gage

1/11/14 1:47PM

We own Kenmore pots and pans which are about 4 years old. We my wife was cooking the lid exploded into splinters which got into the food being prepared. We had to throw it out. That was not the main issue, my wife was lucky not hurt. When I contacted the customer service about this safety issue they told me there was nothing they could do. That leads me to you, we would love to have a new glass top that wasn't going to explode for our 2qt pan to allow my wife to use it again. Look forward to hearing from you, Michael Gage

Dec

Posted by Dissapointed

12/19/13 5:10PM

The Kenmore product line and customer service is appalling. Customer service is rude, helpless and lackluster at their job. I am so sorry I purchesed a Kenmore Dryer.

Dec

Posted by fedup

12/6/13 12:31AM

I purchased a Kenmore microwave at Sears in SJ,CA 7 years ago and it was fine 'til a few months ago when it would just start running without being started. Figured that was slightly unsafe and it had run it's course. I went back to Sears 9/20/13 and purchased another Kenmore microwave. At just over two months it started acting up. While running it rapidly switched on and off every second. Called Sears 800# who advised me to call the SJ Sears store. After five calls to different departments (nobody answered their phone) finally reached a human. Said I'd have to take it to the nearest repair shop which is too far for me to travel. Then they would decide if it was defective? And so on and on. I understood when I bought the microwave it would be replaced if there was a problem. Didn't expect this runaround which eventually discouraged me from pursuing the whole thing which is probably their goal. I'll just have to accept the monetary loss and buy another microwave. Certainly not another Kenmore and definitely not from Sears.

Nov

Posted by EKrowitz

11/22/13 7:33AM

My Kenmore Elite HE5T washer is ONLY 4 years old and now it's ready for the garbage. I spent $3000 on the combo washer and dryer with the pedestals. After calling Sears Service, I shelled out over $800 more for repairs that have yet to be completed. The part W10157911, that I was told is needed, has been on Backorder for 2 months now. The last phone call I had, I was told that it was on backorder indefinitely. How can this be? I was told that they will try to get the part someplace else if they cannot get it directly from Whirlpool. Well, I looked the part up online and found it available at several different places. I called Sears and cancelled everything. This service is NOT like it used to be and you have to pay such a high price for it. I will NEVER buy anything with the Kenmore logo again, nor will I buy any appliance from Sears in the future. Obviously "Customer Satisifaction" is not important to Kenmore or Sears.

Nov

Posted by Anonymous

11/5/13 1:59PM

In May of this year I purchased a Kenmore refrigerator with ice-maker (in addition to other purchases totalling over $4,000). I also purchased the extra warranty on all. Both fridge and freezer work well; however, the ice-maker continues to dispense ice after the glass or cup is removed and sprays ice over my hardwood floor. The service rep' arrived yesterday and told me that this is an engineering design flaw in these units and nothing could be done (short of a newly designed door) to fix it. I then contacted Kenmore and asked to return this unit, receive credit for it and pay additional monies to get a fridge with an ice-maker that worked. Tasha, of Kenmore Customer Service told me "We cannot help you." I have always bought Kenmore appliances from Sears. My parents always bought their appliances from Sears. What used to be a good, reliable company that stood behind their products has now succumbed to a bottom dollar line and is no longer in the business of taking care of their customers. Shame on them. I am pursuing other avenues of satisfaction.

Nov

Posted by Anonymous

11/2/13 3:50PM

I have spent around $20,000 buying Kenmore products or Sears sponsored products. A couple of weeks ago, my ice maker quit dispensing ice. The motor wasn't working. The Kenmore Elite model 795.7205 was only about 2 years old. I called Kenmore service center and asked why with such a new Refrigerator would this happen. I asked what they could to do to take care of it. Their answer? Buy a service policy. WTF? I spoke to Mike Brown with Sears (appliance Manager El Cajon) and he said there was nothing he could do about it. So, I grabbed my screw driver and went to work. I had it working in about an hour. Now I ask you; Why wouldn't you at least send a technician to the house and keep me buying Sears and/or Kenmore? Here's my suggestion to anyone buying from Sears DON'T!!!! They'll set it, but they won't stand behind it unless you buy an expensive warranty policy. Needless to say I won't be buying anything from Sears anymore, not even toilet paper!.

Oct

Posted by DKelly

10/11/13 8:06AM

I am constantly having to drain my washer due to lint build up, and in doing so, the knob has snapped. First off, it is extremely hard to twist it on and off, and secondly the plastic that they refer to as "reliable" isn't. Now I can not operate my washer because it leaks, and to replace the simple little lint drain, I have to buy a whole new water pump! This to me is unacceptable, it seems like a part that is removable, should be able to be replaced without being required to buy the whole pump. You can buy single nuts, bolts, springs, tubing, etc...but not a wahing machine lint drain!! can get a whole new lint drawer/tray for your dryer for 20$!!
Furthermore, When I was talking to a Sears representative, who was determined to sell me the whole pump, I asked for Kenmore's Corporate office phone number, she said that they did not have the number!!
This is probably as fruitless as any other attempts to contact Kenmore, but I thought I would try. So Kenmore, if you want to satisfy a customer, you need to respond.
I do know that I will run this washer until it drops, and then will intensely rethink Kenmore products before I ever buy another. I am a working class family of five, thanks to today's economy, we are struggling, and yes, I can not afford a 120$ part at this moment.

Sep

Posted by Anonymous

9/26/13 4:57AM

I have a kenmore glass top stove. It's features are electronic digital face. With digital timer. Last week the timer caught fire and burnt my house. I wish i could sent you a picture but it won't allow me to add it in this comment box. It's too bad for. now i have super expenses and a stov.e to blame it on. Yes made by kenmore

Aug

Posted by kEN ASH

8/6/13 3:15PM

Has anyone at Kenmore or Sears ever taken a shower without soap.Thats what I have to do with my 1 year and 2months old Kenmore dishwasher.I just paid $84 dollars for the service tech to tell me that I need to pruchase a contol board that cost $130 PLUS $142 IN LABOR to fix it.What ever happened to Sears being a place for quality products and backing them up?
YES they tried to sell me a $300 service sgreement that would be used to fix it.I paid $600 for it once and will not be buying the same product a second time.I hope Sears ,Kenmore go out of business.I for one will not buy anything from them in the future.If you are wise you should take your dollars somewhere else.CONSUMERS BEWARE

Aug

Posted by Ken

8/3/13 8:19AM

I purchased a kenmore ultra dishwasher 1 year and1 month ago.The soap dispenser doesn't open.I called sears and they told me that they don't sell quantity products like they used to. I had a ge profile for 17 years before I had to replace it.
I have been online and have seen lots of customers with the same problem as mine.I don't think that I should have to buy an extended warranty for your product if you are building a quality product and back it up when something go wrong. Sear business is depending on it and so is yours.

Jul

Posted by Canning

7/31/13 8:42AM

I purchased a Kenmore electric coil top range because I can a lot during the summer. After only one time using the large coils, boiling on high heat, the drip pans scorched through. It seems the metal on the pans isn't very thick and so the metal, once heated, turns a golden scorched color and can't be cleaned. I truly feel Kenmore, although the stove works well, needs to come up with a more substantial drip pan.

Jul

Posted by Martha

7/21/13 4:34PM

My kenmore washer model417.48102701 is a real waste. since the buy smells musty, the front door does not close properly, sent a "technician" to fix it and let it worse than it was, when calling back they responded that they would send another technician that never came. From the news I found out that these machines smell musty and manufactures does nothing to change or fix them properly, I will never buy a Kenmore product and advise friends not to buy these products because they are complete rubbish

Jul

Posted by disappointed

7/17/13 7:31AM

I also bought a freezer from Kenmore in Oct 2011, I received a letter stating there was a problem with the freezer. that was 6 months ago, right when my warrenty ended. two months ago we finally filled it with beef. come to find out the freezer stops working and we have lost half our meat. I have called three different days with no results. I also will NEVER purchase from Sears or Kenmore again.

Jun

Posted by Luz Maria

6/20/13 2:19PM

I live in Chile. I have a Kenmore washing machine that stopped working. The Kenmore Chile Maintenance Service sent me a technician who said the transformer had burned and had to be changed. Two weeks passed by and every time I called they said they did not have transformers in stock. I then called an independent technicias who repaired the connection to the transformer and my machine is now opertating perfectly well. I called Kenmore on Jun 12 to file a complaint and to ask that they reimburse me for the visit (approximately US$ 50)since this amount was to be discounted from the total cost of repair. To date I have not received an apology for their behaviour nor my money back. Kenmore machines are very good but the Kenmore Chile maintenance service is unreliable, dishonest, and lacking respect for their customers.

May

Posted by amiri898

5/30/13 12:53PM

My son in law give me a kenmore stove for my birthday 9/2010. since then i have issues with the stove I have change the terminal block 8 times. I am very dis satisfied the the stove at times I had to go a buy lunch because i can't cook. I have call sears several times. they were not willing to do anything. be care full how you but your stove from sears.

Apr

Posted by unhappy customer

4/9/13 1:30PM

I bought a coin operated 27182 front loading washer 2 years ago and I have had nothing but trouble with it. The machine stops in the middle of the wash frequently as well as numerous times it will not start. I called Sears and got no help. Not only has this caused an inconvenience for me but also for my tenants which jeopardizes the occupancy of my rented apartment as they are displeased at not receiving continued laundry availability which they were promised when signing the lease. I will never buy a Kenmore product again at this point.

Apr

Posted by Anonymous

4/7/13 4:03PM

My husband and I have purchased all of our home appliances in kenmore brand. Absolutely love them all, they are wonderful, thank you for great products. We have the front loading washer and dryer, the biggest refrigerator, biggest microwave you make, the stove and dishwasher, even a charcoal grill lol LOVE them all, but we cant seem to find a good deal or any discounts to purchase the pedalstals for my washer and dryer, I really want them but cant afford 250.00 each for them. I was wondering if you could recommend a cheaper site or place to get a coupon or discount. We are loyal customers and just purchased our appliances in last few months when we bought house and had a new baby. So now we are on a budget, but I would really like to have a those pedalstals to make my washer and dryer taller and wouldnt have to bend over so far. Thank you so much, we are a truly satisfied customers. Rick and Penny Sloan Ardmore, Oklahoma :))

Apr

Posted by PhilD

4/3/13 9:10AM

I have a service call out today to fix our Kenmore Ultra Wash Quiet Guard Deluxe 665.13249K900. Exactly 3 years and it has stopped working. Mid cycle, all power goes off and water remained in the bottom. Went through all of the trouble shooting checks in the manual. Nothing changed the status. A call to Sears left us with an "Aw shucks, sucks to be you" type of response. Sears could care less that this piece of crap they sold us does not work. Your manual offers a "one year limited warranty". You are not even sure that your own product will last a year? American made or not, have you no pride in the products you dump on a trusting public. Where is the responsibility for or embarrassment in that your product can not hold together for a family of 4 for three years? Shoddy workmanship, poor quality parts, or incompetence on those that put this machine together? When the service guys gets here, he can charge me up to $230 to fix it or give us a $500 voucher to get a new one, of course I still have to fork over $75 for the service call. I am confident I will have to pay the $230 which is high enough where you/Sears can make a profit and low enough where it is cheaper for me to pay this than purchase a new dishwasher. More than likely I will never hear back from you or if I do it will be a "Caveat emptor" formatted response that was designed with more craftsmanship than the machine we purchased. As with all large business weather I purchase a Kenmore product in the future or not, your bottom line will be just fine. Like so much that has changed in the world, your products are one more thing that the consumer hands over hard earned cash and then hopes that they did not get a machine that was thrown together without a care for the future owners.

Feb

Posted by Betty Boop

2/9/13 6:43PM

I purchased a front load Kenmore washer & Dryer in Nov 2009.
Last Oct the Dryer heating element burned out.Cost me over $200 for a 1 year service warranty.I asked about a warrany for the washer and was told there was none available for the washer. Now the washer won't drain or spin,I called Sears and was first told $238 for a 1 yr service warranty for all parts labor and service,I was going to go for that when the rep interrupted me and offered a warranty on my dishwasher for $100.I agreed,after that was set up she transferred me to parts to get the 1 yr service warranty on the washer.When I started to give my information for 3 rd time I was told that being the washer was a front loader the warranty price is higher $338!!!! I cancelled the warranty on the dishwasher and was asked if I wanted to transfer warranty from another Kenmore product.What was he talking about? I was so angry I hung up. I am angry as this washer/dryer was expensive and the repairs should not be this high,and the product should last longer than a couple few years! My old Whirlpool I gave to my son when I bought this pair,is still working! Sears Kenmore used to be a great product.Please give me a better offer!

Feb

Posted by angela

2/5/13 7:05PM

We bought the model 587 Energy efficient dish washer machine in 2005 for around 600.00, we have damnn near replaced the entire thing, the main parts keep breaking, a few months ago we dumped another 200.00 into it, thought that would be the end, but no, the door broke recently. the spring gave out and the door came slamming down and hurt my dog, its heavy, they better fix this free or else. I am pretty fed up and doubt I will ever buy Kenmore again. What happened? ANother American icon sold to China.

Jan

Posted by bmramire

1/31/13 3:19PM

My wife and I had our house built in 2010 and we moved in towards the end of July 2010. When we moved in, there were brand new Kenmore appliances already in the house.

January 21, 2013 our Kenmore refrigerator stopped cooling, and there was a clicking noise coming from behind the fridge. I called Kenmore to schedule a service, and after a week I never heard anything from anyone. I called a local private technician who came out to look at it, and he said that it was the compressor that went out. I then contacted Kenmore customer service, and they asked me how long I have had the fridge, and I told them 2 yrs and 5 months. I was then told that I no longer have warranty on the fridge, and that it is only good for one year. I then explained to the service rep, that I was informed by our local service tech that it was the compressor that went out. I asked the service rep if my compressor was still under warranty, at which time she told me yes, that it is warrantied for three years. As the conversation continued the service rep changed her answer and told me that the compressor wasn't covered under warranty, and then she later stated that she was not sure if it was covered. I was then transferred to the service department, where I asked them if my compressor was still under warranty, and I was told that yes it was, and that it was warrantied for three years. I then asked them if I could order the compressor myself and have one of our local appliance service technicians fix it, (my reason behind this, is because we live in a remote area of Texas, and Sears technicians only come out every so often). I was informed that we could do that, but the part would have to be ordered by my local technician, the service department even took down his name and business information, and instructed us to have him call (1-800-225-2864) and order the compressor and they would ship it to him. I even asked if he would be charged to order it, and I was informed that there would be no charge since it was still under warranty.

On 01/30/13, my local technician then contacted the number provided to us, and he was told that they (Kenmore) needed to know the exact date that we purchased the refrigerator. The technician was also told that he needed to pay for the compressor, and then charge us for the fee. The thing is, we did not purchase the refrigerator, the refrigerator was already provided by the builder, and we were the first ones in the home. We have had the fridge a total of 2 years and 5 months.

I have called customer service numerous times to try and get this issue resolved, and no one seems to be able to help me. My local technician has even advised me to never go with Kenmore brands again, because of poor service and poor quality.

Who can I contact so that I may order a compressor for my refrigerator? The model # is 01, and the serial number is HR01398139. The manufacture date on the refrigerator says 03/2010, and we moved into our home in 07/2010.

Jan

Posted by APPAULED

1/24/13 1:36PM

Dear Sirs,

My friend of 40 yrs. has told me that his Kemnore stove that's 5 yr. old, Has a faulty insulation problem, which caught on fire[ FIRE DEPT WAS AT SCENE ]. One of your representatives told him it is a warranty issue. This problem has to be resolved.He also has 2 of them. DOUBLE JEAPORDY?
I HAVE MANY CLIENTS THAT ASK ME FOR RECOMMENDATIONS ON APPLIANCES. WHAT WOULD YOU RECOMMEND I SAY!!!!!

Jan

Posted by Deply Disappointed

1/24/13 8:38AM

The edge of the lint filter on my Kenmore Elite front loading dryer is notorious for snagging any garment or towel or sheet as it spins, tearing and ruining the cloth. I have tried the repair route, but I'm told that there's no fix for the design. The maching was expensive; so is owning it. Won't make the mistake of buying Kenmore again.

Jan

Posted by dessbo

1/15/13 10:22AM

Dear Kenmore

I wanted to drop you a line and tell you About my washer and dryer I have had this set for 30 years maybe more . They are still running All thought I must say they have slowed down quite a bit . I will be looking to buy a second set but

they will be second hand this time I can`t not a ford a new set . Here the numbers on them maybe you can tell me how old they are. as best as I could see them. I wanted to let you not how happy I am . with Kenmore Thank You Joan Bodessa

Jan

Posted by Unsatisfied

1/14/13 2:23PM

I am having a very difficult time contacting some who knows about faulty Kenmore front loading washers. So far both customer reps I talked to were less than helpful bordering on rude.

Jan

Posted by BOBBIE6

1/12/13 5:39PM

Will Be Really Surprized If I Get Any Responce From Corperate... Contacted Sears About My Washer Safty Switch. This Washer Was On Recall, Was Totally Re-done With All New Parts, 3-7-11. The Switch Cover Fell Into The Tub Within 2 Weeks. Wrote Sears, No Reply At All. Have Had To Just Keep Moving The Metal Parts Inside The Casing, Then It Runs For A While.now It Has Just Quit. I Called Sears, They Were So Rude, Would Just Say Pay 75.00 For Someone To Come Out. Tried To Explain I'm Disabled, Recieve 816.40 Per Month. Then Got Hung Up On. This Is The Absolute Worst Customer Service Ever. Will Nerver Buy Kenmore Again.

Jan

Posted by Richard Bussmann

1/12/13 12:45PM

My KENMORE electric stove, model 790 9661 2401, litterally blew up yesterday, Jan. 11, '13. It is only eight years old. I turned the oven on and within a minute sparks, fire and smoke poured out of the control panel. Flames were coming out of the top of the stove and my husband quicly grabbed the oven handle and pulled the stove away from the wall. If he hadn't been home, our house would have burned. Anyone owning a similar model Kenmore should be aware of this potential problem.

Jan

Posted by Kim Ottinger

1/7/13 7:20AM

My washer and dryer is 24 years old and works perfect. I have only had a little maintenance done from time to time. I have raised a family and two boys plus all their friends using this washer and dryer. I have done approximately 8 to 10 loads of laundry every single week since 1991........ With no issues. My boys have played baseball with travel teams which gave us about 80 games each per year. I have washed the uniforms with red clay mud and it still works fine. I have been a hairdresser and washed my own towels in this machine since I bought it. I just throw them in chemicals and all........with no issues. I love my kenmorekenmore and will be so sad when I finally do have to replace them. My son graduate from University of Tennessee next winter and my youngest leaves for college next fall. This washer and dryer has seen us through. Just thought your company may want to know how thankful I am.........

Nov

Posted by J. B.

11/19/12 7:51AM

I replaced the (still working) Kenmore stacking washer/dryer combo unit in my condo when I bought it, wanting to be more energy efficient. That one was 18 years old, and never had any problems.

My new washer drum fell off its' center spindle two years in, right after my warranty was up, of course. And here I am, three years later, and the repairman just told me that the spring that holds the drum has snapped completely, and needs to be replaced.

When I called the corporate office I was given a whopping 15% discount off the $280 repair. (Half the price of the entire machine) Wow, how generous of them. I guess my wanting to do the right thing and be energy efficient sure backfired on me. The two Kenmore's my parents owned in their 1950s built home lasted about 20 years each - apparently new Kenmores are pieces of garbage designed with planned obsolescence in mind.

And, of course, I can't just purchase a washer to replace it, because it's a stacking unit and they would make me buy a new dryer also! Even though that works fine. What a scam. I am Thoroughly Disgusted.

I WILL NEVER BUY ANYTHING BY KENMORE AGAIN. NEVER. And I live in a big community and will warn everyone in my Home Owner's Association from doing so as well. Kenmore? It should be Can't-anymore.

Nov

Posted by Aileen

11/17/12 3:31PM

I purchased a Kenmore washer and dryer at sears 3 years ago. I have had nothing but issues with the washer. No help from sears and the customer service is horrible. Very dissapointing. Pls contact me at the email provided. Thank you.

Nov

Posted by janine39

11/7/12 5:14PM

Bought a Kenmore washer 9-30-2011 at Sears Fairfield Commons in Dayton, OH. I still have the receipt and I paid cash for it. It is 1 month past the limited one year warranty. It will not agitate or spin out the water in the clothes. The belt is broken and I went to Sears to purchase another to fix it. They don't even have the part available. They had two different people pull up the info on their parts direct for the model serial and nothing would come up at all. They think it is a recall on this model and I would like to know if this is true. I am very disappointed in this model. I wash only regular clothes in it and there should have been no reason for it to act up this early. These models don't last anytime now before something breaks on them. Are the parts from China or Taiwan or something cheap. I just bought a new dryer and I made sure it was not a Kenmore, and I will be leary of buying your product in future also.

Oct

Posted by Cece

10/18/12 9:15PM

Bought a Kenmore dishwasher not even 3 years and it's dead. Repair man said it's not worth repairing as the cost of the new controls and labour are enough to buy a new one. The one it replaced we used for 9 years! Was very disappointed. I hope Kenmore people could feel my pain and help in any way they can.

Sep

Posted by llpick

9/5/12 1:21PM

I have a Kenmore Pro side by side and have had Sears come out over 8 times. This Friday will be the 9th. The freezer will not keep a constant temperature and the ice maker is not working again. We have lost food items 2x and can only be reimbursed once. The techs they send out are not trained on this appliance. When they diagnose the problem I need parts and of course we need to order them. So, you wait another week for the parts and for the tech again. NEVER, NEVER will I purchase a Kenmore product or anything from Sears again. This is a samsung in a Kenmore box.

Aug

Posted by ragreet

8/30/12 10:40AM

I have a kenmore fridge , two years old. second time for it to quit working, can't get anyone out to fix it until sept. 18, well to check it out. i called the first of august. also explained that i take care of my husband with severe health problems and also dementia. doesn't seem to make a difference, i asked for a relpacement, not unless they have to come out at least 3 times. sears doesn't seem to have customers as a priority does it. i am 70 years old and living out of a cooler is not really what i would prefer. any suggestions to get this resolved?

Aug

Posted by Beth Talley

8/17/12 1:35PM

I have a Kenmore Elite Dishwasher that I paid over $600 for and have had it for 2 years. It is broken. No one at Sears seems to care. I don't care if I buy another thing at Sears!!!!

Aug

Posted by Diane Charland

8/8/12 3:46PM

I have had a Kenmore Top Loader for approximately 8 months I bought through Sears in Rindge NH... It has not worked in th last two weeks and the repairman has been here 3 times and cannot repair my machine.. What do you suggest I do I cannot wash my clothes and I have spent over two hundred dollars in the last two weeks at the laundromat.. I have not been helped through sears what will Kenmore do to help my situation get straightened out? Your response will be greatly appreciated.