Kentucky Fried Chicken Corporate Office

Kentucky Fried Chicken corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
KFC Corporation
YUM! Brands
1441 Gardiner Lane
Louisville, KY 40213
United States
Phone: 502-874-8300

Kentucky Fried Chicken Corporate Office Comments

Posted by Angry customer


Eat at the Ledgewood New Jersey KFC MAYBE 8 times a year, went last night and bought a 8 PC dinner was a given the chick and 1 side was French fries, other should of been coleslaw, went home had an 8 pc bucket of greasy cold, and soggy chicken , cold and greasy French fries , no coleslaw or biscuits. All for 29 dollars and change. I called the manager and complained, and I was told I should've paid an extra dollar 30 for the meal which I thought I was buying. But the manager pretty much was telling me I was stupid and hung up. Worst meal and response I have ever had from a business. Everyone who ate the chicken ended up with stomach issues in the morning.
THANK YOU KFC FOR A DISGUSTING EXPERIENCE

Posted by Rea


I think KFC would make great breakfast! like Chicken & Waffles, Chicken egg Burritos, Maybe a breakfast bowl with chicken, eggs, cheese salsa. just a thought :)

Posted by Anonymous


I live in Douglas, Az. I drive an hour to go enjoy some KFC ..in Sierra Vista, Az.
I went through the drive through.. mind you I had people in my car that wanted to order, too! I placed 2 separate orders .. for the other two people.. when I wanted to place my order, I was told by Monique that I couldn't order only 2 orders per car. In the drive through.. ( no one was inside, no other vehicule was behind me.. I was the only vehicule in the drive through.. I told her no one is waiting. " Can you not take my order, too".. it was a straight "NO, 2 orders per car..
I believe this was ridiculous, I had to make a complete turn around to place my order.. she was very rude.. the whole place was by it self. If you losing customers you know why? To me it is an order that was needed, specially no one was inside or outside!

Thank you.. Libby Moreno a customer that enjoys your product.

Sent from my iPhone

Posted by dsmith


Horrible horrible horrible service.

Staff could care less about customers.

They are more interested in their phones and loudly talking in spanish.

Place is a mess with paper towels and straws on the floor and table.

No one wears gloves when handling food.

Bathroom had no soap or hot water. What sanitation!

After 35 minutes of waiting, I demanded my money back. Even that was a hassle

What ever happened to hello, please, thank you, have a nice day?

It's too bad. I loved the food at one time, but this experience has left such a bad taste in my mouth, I will never again visit KFC.

If zero was an option, that would be my selection.

Posted by Anonymous


The KFC on South Michigan street South Bend lost my $25.00 dollar sale, again because only drive through was open and not dinning in whereas am a pedestrian? Missed 2 legs 1 breast 3 milks 2 slaw 1 mashed 1 corn 1 biscuits @11.10 AM Thursday February 8th the lobby was closed.

Posted by Mom


The Bismarck ND store is terrible. The food was obviously sitting for a long time. The store was remodeled but that doesn't make up for the terrible food and service.

Posted by J Wilkerson


The Bessemer store is awful. My side were left out of my order. I reached home and went back. The manager ignored me and told me to take it up with the ones that left it out because she was busy. I waited more than 10 minutes to receive the remainder of my order. It wasn't my fault my order was wrong by it she acted as if it was. The last time I was there I received the wrong order under her management. I will never go to this Kentucky Fried Chicken again. I'm so disgusted I don't know if I will ever go to another Kentucky restaurant again. The poorest service. Unprofessional inconsiderate mismanagement. I would like a Corporate manager to contact me please.

Posted by Anonymous


I'm very disappointed that KFC only had their hot wings for a limited time. I will no longer be patronizing KFC for my dining needs.

Posted by Anonymous


Your manager in Albuquerque at the location on central screamed at me calling me a b word I was leaving the store. I simply tried to cancel my order. Susie was her name. How do you handle that kind of behavior. I work for the city of Albuquerque and that acting out is not tolerated. I can't use that language I on your sight but she can humiliate me in the store

Posted by Dirty


The absolute worst restraunt experience in my life. I spent 35.00 on food my dog wouldn't even eat. KFC on s. Westnedge in Kalamazoo Michigan. I want my money back and this location investigated please. Otherwise I will plaster it all over social media. Thank you

Posted by [email protected]


Worst KFC experience ever. Spent 35.00 on food my dog wouldn't eat. There was only one worker. Couldn't go inside to use the bathroom and wash my hands. I would like to have my money given back to me and this location investigated.

Posted by Anonymous


This is not the first but several times I've had the chicken pot pies, and it had maybe one small piece of chicken. Most of the time, no chicken at all. I will not returning to purchase any thing else from KFC. The manager of the Greer,SC location did replace my purchase the first time, so I tried again. But still was disappointed that this situation happened again.

Posted by Brian Gamble


Tell me how a Kentucky Fried resteraunt can only have 5 pieces of chicken in their place when we try an order? This is so unprofessional, unacceptable. So disappointed in the way this franchise is been my handled. You need to shut down the chain on cassopolis street in Elkhart. Very dirty, not managed well, and always out of chicken. I would
Be embarrassed.

Posted by Hondo


Growing up I have always looked Kentucky fried Chicken especially the livers and gizzards I live in Northwest Arkansas and cannot find an unable to find a KFC that does livers and gizzards anymore have you all discontinued? I would greatly appreciate any assistance on finding a KFC location in Northwest Arkansas that still serves livers or gizzards

Posted by Brushawn Fletcher


Please look into the Kentucky Fried Chicken on 2080 Pleasant Hill Rd. Duluth,Ga 30096. I have been to this location several times and at 9:00 pm they say that they are closed. Sometimes they say that they accept my order. However, on this occasion they told me that they were closed. I waited patiently and watched the staff place drive thur orders. Just FYI to the owner he/she deserves better.

Posted by KFC


Today 4/15 at approximately 4:15 pm I returned chicken nuggets I bought 45 minutes early. I explained to the manager it was too salty to eat. She said we don't season the food. I understand that I wanted you to know. She stopped me and went to the girl working the drive thru. She threw the bag on the counter I asked the tall young man if she was the manager. He said I don't know, I'm the cook. Something must have happened before I walked in, because the manager "Joe" was very confrontational . Manager came back and in a very nice tone returned the item. I explained to her i did not come in for a return. However, her customer service manners need to be worked on. She said whatever and two other people came from the back yelling have a nice day. I told them to shut up. The nuggets were extremely salty and I will not go to that location again. I use to go every Wednesday and get chicken fried steak. The three senior women I bought this meal for stop eating their favorite meal...WHY, because it was too salty. You should check what's going on with your food distributor. I feel sorry for these three women who can't afford to get this meal from Denny's , or any other similar restaurants. I'll have a story to tell them on Monday. I hope to hear from you soon.

Posted by Not worth it! So disappointing


Gate city Blvd in Greensboro, NC, just lock the dam doors! I ordered 2 2 pc dinner combos with thighs. My mashed potatoes are from days gone by! Mine had an ofd flavor to them and so did my husband's. I tried to call the store but no one answers. I have pictures of my mashed potatoes and what ever in the hell is baked on ir dried on the container rim from
Days gone by and barely any gravy! I didn't think we had to order that separately! Biscuits are hard as rocks! No Mountain dew lightening! Amd the thighs were old amd dry as hell! NOT HAPPY!

Posted by KFC


Your franchise in Urbana Illinois on University has rude and violent employees. I was there and was cussed at and threatened. The employee wanted me to move from the window so "the timer would not show how long he was taking" I could not move because there were three cars infront of me waiting for their food. I explained that to him and he got very agitated and told me I would have to wait until they closed before I would get my food. Meanwhile behind him other employees were commenting on how they should kick my ass. I backed up and drove off leaving my money and not receiving any food. These people need fired!

Posted by Lane


Live in Mobile Alabama, store number j718192 , well I stopped by to pick dinner up for my family, the chicken was so greasy the crust was falling off and we couldn't hardly hold it and grease tasted old , well for 30 bucks I am very unsatisfied, potato's where dry and hardly any gravy, I hope we don't get sick , signed very very unsatisfied 04/05/2023

Posted by Anonymous


I ordered a chicken sandwich and the Famius bowl thru the drive thru on University Dr Denton Tx at approximately 4:00pm on 20 March 2023 yesterday. The famous bowl had some kind of dark meat very mushy type that looked disgusting and I threw it in the trash. The person that handed me the bag of food was a very sweaty looking Mexican and he was disgusting. I will never eat at your drive thru again and I have contacted the Heslth department in Denton Tx and also in Dallas Tx. I sent them my comments as I have you.

Posted by Anonymous


Please open the lobby to the KFC store on Merle hay road. All other branches have the lobby open. Common it's been two yrs since covid. They have enough staff but are to lazy to open the lobby. If one location can do it all of them can

Posted by rjl


My husband, friend, and I went to our local KFC. We got about 40 dollars worth of food. The food at this KFC was so terrible our friend got sick. The wraps were small with just one chicken each in them, my friend got a chicken bowl, and it was half full. The chicken was cold. I got a two-piece dinner with mash potatoes and mac and cheese. The mash potatoes were horrible. I took on bite and didn't eat anymore. The chicken wasn't great. The mac and cheese was the only thing worth eating. When we got the KFC, the manager was smoking weed. We should have left when we got there, but we thought we give it a try. We will never go back there again.

Posted by Anonymous


My husband is 86 and I'am 76 we go to Mason City, Ia. K.F.C. every week! We get a couple of 16p'c; of chicken! Last year for Christmas Eve we spent $77.00 plus tax and we can't believe at our age and the good customers we are told. We arem't taking any orders on the phone unless there $100.oo. Well,how do we know what it would cost? They didn't help us anyway! We were goingout to pick it up as we always do. In summer we go inside and order. You ought to be ashamed in this weather ! But we won.t dissapoint our family. BUT THIS WILL BE OUR LAST ORDER EVER! WHEN YOU CLOSED FOR REPAIR WE DROVE TO ALBERT LEA FOR YOUR CHICKEN AND BACK HOME ABOUT100 MILE ROUND TRIP!! Now that's loyalty!

Posted by Anonymous


I called kfc in Ardmore tn on high way 110 they want never answer phone they loosening customers left and right i want come back

Posted by Vlcutting


12/11/2022 west lebanon new Hampshire store. Waited 25 mins at drive thur at speaker to place order then went inside to place order and they said they had to wait another 20 mins to place oder inside due to understaff.. 3 people working

Posted by Anonymous


This is for the store located in Perry, Ga why are there never any pot pies ready to be served. Went today and once again it was a 32 minute wait for them cook. This is upsetting, especially during a lunch or dinner time. Y'all gotta do better!

Posted by Very disappointing


I feel kind of sad dealing with Amazon you can say what you want about Jeff the owner and CEO of Amazon but customer service is Johnny on the job not so much with Kentucky fried chicken management been buying chicken for a while but I noticed last couple of times that it's really salty and I called the manager In Boone North Carolina on blowing rock Road really didn't even wanna give me the time of day And? he said that it comes pre-battered and they just Add flour I ordered it one more time just to make sure that it wasn't a fluke and it was not the same it wasn't so salty I believe that someone's putting salt in the flower or adding extra salt and seasoning to it for whatever reason it may be and it's not the original Kentucky fried chicken what we have all come to love very disappointing

Posted by Pissed off


Well once again KFC in GreatBend Ks has struck. I went back today to get and order of chicken Togo and they were short on the order at 12:20 pm. So I had to take a smaller piece order. Then I asked if everything was in the bag and the lady at the window told me yes. Get down the road and relize part of the order is missing. Go back and tell them they gave a problem at this location and she tells me it's not her problem. Someone from a corporate office better call me on this one.

Posted by Anonymous


I would like to file a complaint for the KFC at GreatBend ks. I stopped in at 4:10 pm to place and order to go for a 12 piece meal. She told me they didn't.have enough chicken and it would be an hour before they would have any. This is the second time this has happened at this location.

Posted by Dee Dee


I was curious why it would take 25 minutes to cook eight piece Family meal at the South 200 KFC in Lancaster South Carolina?

Posted by not happy 38024


dyersburg tn location has the nastiest food, chicken always half cooked and so greasy you can not even hold it, instead of using 11 spices and herbs taste like they only use a crap ton of salt

Posted by Anonymous


Kentucky Fried chicken is advertising a $20 fill up order here in California over the web and on television ads, but when you call them they say it is no longer being offered. I have called two locations and told no longer offered. Why does KFC advertise a $20 fill up if no longer being offered.
Thank you. Gabe Gutierrez from Livermore Calif.

Posted by Disappointed in KFC


Is there a reason the KFC is always out of chicken pot pies on st rd 1 St Augustine Florida? It doesn't matter the time of day.. today at 4:00 they were also out of ice and could only accept cash. So disappointed! I love the pot pies and the last 3 times I went there they were out.. this is over at least a 4 month period! At least put up a sign before people wait in line and wast more time? How can they be out of ice wouldn't someone go buy some bags? Terrible all around! I won't waste my time again!

Posted by Anonymous


I ordered from Kentucky fried chicken on longhorn in elk Grove calif.
They are horrible i ordered a 3 piece white and received a thigh in order when called the worker asked manager if he wanted her to play like she vwas the manager. Ordered a sierra mist and received a fruit punch capri sun. Manager acted like it was nothing even said if not capri sun wouuld have sent me a cup of water. This is unacceptable and horrible i ordrred through grubhub paid 31.00

Posted by Anonymous


Very disappointed in the service and how bad our meal was.paying $34 and change you expect a meal thats edible.its the worst I've ever got.it went straight to the trash

Posted by Anonymous


just got my order from general both kfc and my chicken sandwich had OBVIOUSLY been int the warmer for a while .. it was very tough and chewy, not good at all.. i'm done!

Posted by Sally


I know things are rough on people right now but when I spend 52 dollars to feed my family we should at be able to eat it . The chicken was so old it was dry, biscuits were hard. The lady at the window was very nice and was doing the best she could . But this has happened before. Thank you for reading.

Posted by Freakycola


At Crawfordsville IN sat in the drive up for 45 min, 615 to 700 pm tonight. Sign on speaker, out of order pull up. Get to window, clerk says all he has is tenders & popcorn. I was flabbergasted! 45 min for nothing????? I asked why he didn't come out & tell us. He rudely said "I'm busy. Don't you see the line?" Busy???? Doing what? Speaker broken so only meal they could be working on was the person at the window (dining room closed) & I saw 3 cars pull up & leave without food ahead of me so what work were they doing???? I was so upset I couldn't speak. AND during the wait 2 employees came out for a cigarette break. Why couldn't they have told us there was no food?

Posted by Renee


7720 Blair Road, Silver Spring, MD KFC is the worse ever and I travel a lot and eat at several KFC's along the way and in different states. This one is either racist and doesn't care about the general public they serve or they hire stupid people. The chicken is greasy and you never can be sure you get what you ordered -- until you get down the road and find out its NOT.
SKIP this one by any means necessary.

Posted by Anonymous


KFC location on Allen Rd in Peoria. Went to pickup lunch. At least 6 cars including me in drive thru left with no food. Told it was a 30 minute wait for chicken. May as well close your doors. Ridiculous

Posted by Anonymous


I HAVE BEEN GOING TO kFC for many years and got pretty much what I ask for I ordered. Last night Thursday 7/23/2021..I went to your store on E Broad St in Blacklick Ohio and ordered the bucket deal as usual. Before this they mixed the chicken up. Last night my bucket only had legs and theighs. No breast and no wings. That was totally it it had. Plus every piece was over fried. Every piece was fried so hard you couldn't even eat any of the fried part. I have NEVER had this kind of experience at KFC before. You guys are going to lose customers if you don't teach your cooks to do it right. I will never go back to that KFC again!!! This was done thru the drive thru so nobody is taking responsibility for this when I called. Sorry for the long text..but I love KFC..I'd hate to see it closed down because of things like this.

Posted by Shaquille


KFC Customer Service,

Today I went thru drive thru at your store#G410048 in Knoxville,Tennessee at 12:59 pm. My receipt is attached with pictures of the chicken to your corporate office. Now the supervisor at window was very unfriendly after I had to return a severly burned chicken breast and showed her.
She didn't say one word to me not even an apology then just shut drive thru window after giving me a replacement piece.

I got home a new replacement breast piece was not fully cooked and white meat was just mushy. I was afraid to even give to my pets.
Very unsatisfied and unfortunately I hear complaints regularly and poor quality of this store location from both family and friends! Normally frequent customer but maybe no longer at this kfc location!

Posted by Debra


On Monday I bought chicken from Hampton KFC for my Mom and I. I got home and started eating and found a dreadlock hair in my chicken. I love KFC but that's ridiculous. Just letting you know bad policy. Sincerely Debra Fennell

Posted by Ericka


The Smell At The Grants Pass Oregon Restaurants Drive Through Is Horrific. It's So Horrible I Had To Cancel My Order Which Made Me Very Upset I Got Sick To My Stomach. I Asked What That Sewage Smell Was And No One Knew. That's My 3rd Time I Complained About It But This Last Time 6-28-2021 Was The Worst. I Really Like Kfc And I Really Wish That Issue Could Be Addressed.

Posted by Teri


I have stopped at least 8 times at the KFC on Center Point Rd in Cedar Rapids, IA trying to get a pot pie they always say the samething "I am sorry we are fresh out of pot pies" so tonight at 6pm, When I pulled up an employee was hanging out the drive thru window blow smoke either from a cigarette or vaping, I don't know. So I said I will have a #16 with an unsweet tea, I got the same ole thing we are fresh out of pot pies so I said ok I will have a #6 big box with a unsweet tea for my drink. They said ok please pull ahead, they did not ask me if I wanted original or crispy and no mention of what sides I would like. So I got to the window and said is that original or crispy. She said you said original. I did not say a word then she handed me my food and said I will get your drink. She handed me a pepsi. I said I asked for an unsweet tea she looked at my receipt and said it says you asked for pepsi. Abd handed it out the window. I habe not drank dark cola in over 10 years, I always order crispy chicken so there is no way I would of made those errors. It does no good to call and complain they dont answer and thry dont care if you are unhappy. I am tired of poor customer service.
I am sure this will fall on deaf ears also. I am going to take to social media maybe they someone will like to know they are not the only one getting poor customer service.

Posted by Anonymous


This was one of the most ridiculous situation so I have ever run into any fast food restaurant a new Hope Road in Gastonia North Carolina it was management cashiers all coming together as a matter fact they were all together in the drive-through window at one time during business hours when they could have been working doing something else each of them were making comments about the situation at hand management came over and also sided with the cashiers when it was obviously the wrong situation to side with the cashiers

Posted by Anonymous


I have been calling the customer line service. They never pick up the line I hold for at least half an hour. Is this what you call good customer service.

Posted by Anonymous


On my last visit to KFC I noticed the pieces of chicken are very small. I felt like I order a child plate. I am not getting my money worth. This is not up to KFC standards. Is it company policy to buy the smallest chicken possible to save money

Posted by Lizzy


I was in no way please with the Poughkeepsie Kentucky fried Chicken on main Street New York we had to wait an hour and a half for them to make original chicken all they had was extra crispy I ordered a $20 fill up and it wasn't even crispy chicken figure that one out then I ordered two $10 three box piece which is supposed to be two breasts and a wing and we got two thighs and a drumstick the gravy was sour on the potatoes I was extremely extremely dissatisfied the employee seem like they're a goofing off the place was a mess and it was very unorganized and a nasty cashier I watch The girl drop a box in a bucket of water and then pick it up and put it in a bag and when I got my drinks she said one I said no two I ordered two $3 chicken boxes couldn't remember my order just nasty but then again everyone makes mistakes and all we need second chances so we'll try again I put it on my credit card so how do I decided not to take because I had to wait so long I would have had to wait to get my refund on my money too also

Posted by Jackie


I used my voucher you sent me today. Thank you. Everything was fresh, omg finally soft biscuit. Thank you very much.

Posted by Tonya


We went thru the drive thru and ordered 2 kids meals 2 fill up meals 4 extra biscuits and one extra mash potatoes. Which is all one of us could eat. They did not give us the extra mash potatoes. When I looked up the phone number for the store on woodville Oregon oh they let the phone ring for like a minute or two picked up and hung up without saying a word. So I called right back they pick up with an attitude then wouldn't check to see if I was charged because she did not feel like checking but I could drive all the way back?? ?? I'm not the getting paid to work. I guess the employees are just getting paid because they sure are not working. When I said Excatly that she told me she wasn't even supposed to answer the phone. Bad bad bad bad costumer service guess no one cares unless they are getting your money. Just sad

Posted by Anonymous


I stopped by Kentucky fried chicken yesterday in Herkimer New York. I ordered just two original breasts. When I got home and opened the box I was aghast- There were two scrawny pieces of partial breast with a-whole back bone and wing bones. It was totally unappetizing, if I lived closer I would've taken it back. This is the first time I have ever had anything like that happen to me. The chicken has always been very good.

Posted by Anonymous


02/20/2021

Hi,

I just had terrible food they tried to give me at KFC!
I ordered a chicken tenders combo the tenders weren't fit to feed my dog dark and brown didn't even look like a chicken. They
guy in the drive thru didn't even know how to give my money back and told me to park in the front and wait for him to call his manager. Then the manager pulled up Mike asked me to park somewhere else so he could park by the front door and I proceeded to ask who he was and what happened and that I need a refund. He did go inside and refunded me but made excuses about the quality of food sent out to customers which is inexcusable! A manager is in charge of the quality of food set out to customers excuses aren't ok! He listened but really seem to care really bad customer service in my opinion. No apology or nothing.

KFC
700 W Abrams St
Arlington TX 76013
817-274-3443

Around 1-2pm on 2/20/2021
Amount $ 7.23 chicken tender combo

Posted by Danny


I went to one of your stores in Princeton, Ky and no dought got the best meal there ever was, the chicken was perfect. I thought this must be a fluke so I went back again with the same results.You should put this manager on the road training other KFC's stores. Hat's off to Princeton's KFC.

Posted by Connor b Disney


I went to the KFC in Lake City or Rocky Top Tennessee 37769 area code order a family fill up for $20 could not could not get not one pack of barbecue sauce not one pack of Honey not one pack of butter they told me I had to pay for it also bought extra biscuits and cheesy roll-ups and this is the second time I've ordered from your company this week plz help

Posted by LorieLove


Your store in Hastings Michigan, served us a,16 piece cold old chicken, forgot our mashed potatoes and gravy and 4 biscuits, were requesting a full refund.

Posted by [email protected]


We need another KFC on Henderson Texas. It closed after Taco Bell was rebuilt. We only have chicken express and could really use a KFC. I love the chicken

Posted by Debbiew62


I went to KFC tonight for dinner. Bought a chicken pot pie. For me and my elderly mother. Half way thru and I was chew on something hard I spit it out and low and behold it's a chicken bone. I have pictures of it. I am glad it was in mine and not my mothers.

Posted by Raycamaross


What idiot did away with the wedges? Morons ruined going to KFC you now lost us as customers after 40 years

Posted by Anonymous


Just left the store at 810 e Roosevelt in Lombard I'll, and was told they do not accept the coupons that your own company sells.

Posted by Sasha


Please bring back the wedges!KFC had the best wedges. Sure miss them.

Posted by Doris


I was very disappointed with the 4 piece meal I purchased at KFC 1014 Broad St. Sumter SC 29150 The Chicken was awful, I really believe it was warmed over from yesterday and the biscuit resembled a Little Rock. I can assure you that I will not visit there again . The only good thing about the meal was the cole slaw. . I put the chicken in the trash because I don't have a dog to eat it.

Posted by Chico


I buy bucket special in kFC Norwalk California imperial Hwy I call you about the issue and you said you will sense me Refou is two months. Wait for the rebound and still waiting for the te found

Posted by Anonymous


You've got a store in Knoxville Tennessee Cedar Bluff Inn is runs out of chicken biscuits they never have what you order I've lived here for many years and his chicken place runs out constantly so we quit going would be nice if you could clean it up and get somebody that can run the chicken place correctly and not run out of chicken or biscuits on a daily basis

Posted by Tech1


To whom it may concern I've tried on 2 occasion Reporting an issue my family and myself Decided to have Kentucky Fried Chicken for dinner Until I encountered a bug infused in my chicken breastI have pictures of it. With that being said our entire dinner was ruin that night we work very hard On get in the family together at dinner time. The surprising part about this situation is that none of your team members had made an effort to reach out to me. I would like this to be addressed as soon as possible.

Posted by Stan


Chicken looks like it died of starvation prior to frying. Place is dirty Furniture is old and nasty. General atmosphere is bad. I really don't know how a place can operate and not be closed by health department. Location is 4400 Cache rd. Lawton Oklahoma

Posted by Upset customer


I used to be your #1 costumer, not anymore.You need to visit your locations, they are selling one of the nasties chicken I have ever eat here in Hampton Virginia. They look like they fried them twice, at the bottom of the bucket they are residual of oil that is dark brown, the chicken look so old and taste old. I have send a couple of complains with no reply from you guys. I used to eat KFC at least once a week, last time was in March. When friends ask me I make sure they don't buy it. Is plain disgusting chicken, the quality have gone down hill.

Posted by Kj


We have been loyal customers, of the BRAWLEY, Ca. KFC, since they opened. Dropping in two to three times a month ... ordering the same "8 Piece Meal" every time : 5 Thighs, 3 Drum Sticks. The last two months, including tonight, they have Screwed up our order. 3 out of 5 times: 1st time: they left out 1Thigh, 4 Thighs, 3 Drum Dticks; 2nd time: We got 5 Drum Sticks, 3 Thighs; tonight: we got 5 Drum Sticks , 3 Thighs, after the Mngr. Told me the most thighs we could've bet germs, was 4 Drum Sticks, 4 Thighs. On top of that ... several of the pieces had the Skin delaminates from the flesh, with in-cooked flour, underneath. THAT is a 1st! The manager told me,"we'll do it, this time " ... implying the Last time. I believe this young woman is not ready to meet the problem-solving, that is necessary for this company, and she was let loose, before properly vetted, for the job.

Posted by Anonymous


12280 Heacock Street Moreno Valley CA 92557 I have called and complained before and I don't see anything being done this Kentucky fried chicken landscaping is so dead and looks horrible, the inside is dirty I think the management needs to be reviewed please help us we love your chicken.

Posted by Julze63


I went through drive thru at Murphysboro IL location last friday, ordered two chicken dinners. I was told it would take 16 min. which was fine. I paid and moved up, approx 25 min later a worker comes out with three chicken orders and proceeds to hand them out to three other cars that orders after me. I tried to ask worker where my order was because I was certain they had given it to the wrong car since 5 of us were waiting. Worker just yelled you'll have to wait wouldn't even listen to what i was trying to tell him. 10 min later another worker comes out and she listened to me and asked what i had ordered because they had given my order to someone else. So after waiting 53 minutes for two chicken dinners they finally brought my order out and not one "Im sorry for your wait". I was so furious it took me hours to calm down.

Posted by James


The kfc in kernsville nc 27284 the food is nasty and it's really clear to see they don't care about quality or customers I went there today there was no taste to the food and if the chicken gets any smaller it will be invisible even the sweet tea was nasty this needs to be fixed now

Posted by Anonymous


I purchased a chicken pot pie today & was very dissapointed, in the whole pie I had 1 small piece of chicken. This should be called vegie pot pie.

Posted by Kentucky Fried Chicken Richard A


I have an idea. You have a place on Richards Avenue Norwalk Connecticut it's been closed for a long time. This is my idea If you set it all up again I will run it for you for a paycheck I will be like a manager 7 day a week I have a lot of free time now I had three businesses with property I leased the buildings out I have to keep my mind going I love to work please think about this thank you for reading this

Posted by Steve


Thank you for letting me know that Kentucky Fried Chicken is no longer "finger licking good" due to COVID. Please let me know when it is safe again to enjoy what use to be my favorite chicken.

Posted by Anonymous


I hate your French fries!!!!!! Getting rid of the potato wedges was the stupidest thing you EVER did!!!!

Posted by Annoymous


Very disappointed in your decision to "PUT ON HOLD " your Iconic Slogan Finger Lickin Good to temporarily appease CANCEL CULTURE...I along with many many others will no longer support Kentucky Fried Chicken

Posted by Anonymous


Today I drove 15 minutes to your kcf in Norwalk Ohio to order a 24 piece wing platter only to be told that they only had 7 wings at this store. 2 oclock in the after noon on a friday. Being a retired ISO compliant officer, I was woundering how this business model works. I don,t think I will return as a customer

Posted by Pissed off


The girls working at KFC in Westwego La 70094 8/7/20 @ 12:50 pm should be fired they were very rude from the start and talked down to me like I was stupid over the entercom, and laughed at me over the entercom because I said the wrong number for my order by accident, then proceeded to not let me speak when I tried to order my sauces and then when I got to the window and asked for sauce the girl rolled her eyes and caught an attitude. They need to be fired and don't deserve to work when decent human beings need jobs and actually want to work and not treat people That way. I will NEVER and I mean NEVER eat there EVER again and I know a LOT of people who won't be either. No paying customers should be treated as such. This place just lost a lot of buisiness I hope those nasty employees are worth it.

Posted by Anonymous


They were telling us the prices on their ordering screen were incorrect and the prices had went up. I emailed corporate and they never contacted me back. It must start there and they don't care. I am now reporting them to the Better Business Bureau.

Posted by Jean


Your location on Hanna Avenue Indianapolis Indiana 46227 can shut the door and keep it close. When I get done spreading the word what a lousy experience I had yesterday. Haven't had Kentucky Fried Chicken for quite a while because of diet. But decided the best is kyc. Bought two large chicken breast original recipe and nothing else. I don't know how they cut it but it sure didn't look like chicken breast yes there was a little bit of white meat. I think they were running short on Supply and who knows what they did. I should have checked before I left the parking lot. Got home and it is so salty I couldn't even eat it. So let me just say I will be passing the word to anyone and everyone that I talk to about how terrible Kentucky Fried Chicken is now a days. Good luck in this economy you can use all the help you can get in you're not going to get it from me

Posted by Pissed customer


KFC Madisonville, Ky SUCKS. Only got half of my chicken I ordered and paid for. It was a 15 min. drive to my house. I sit in King over 20 min just to place order and then to be SCREWED out of my order. WELL I AM POSTING THIS TO FB TO WARN PEOPLE TO STAY AWAY.

Posted by Anonymous


I always love n eat KFC but last 2 weeks no one has answered the phone. Called numerous times n had to order somewhere else. What have a phone if not answer it. M family and friends always went there

Posted by Tweety


KFC use to be the best place to eat. They had a good selection to choose from. Fried,grilled and even had the best twister wraps around. I never missed a day getting those twister wraps that had the roasted chicken. Now it is all fried and if anyone cares about how they will feel as they age from eating fried I suggest going somewhere else to eat. I use to go to KFC every weekend both Saturday and Sunday it was 3 of us and several timed during the week. Now today this year 2020 I have only eaten there about 3 times and it is almost July. I do not need all that fat from fried food. I want to feel and be healthy. If KFC ever goes back to the twisters or grilled I will be their loyal customer again,but now I would never recommend eating there to anyone.I really do miss the workers there because they made me feel like I was family.

Posted by Vicki


Hi there! I have always loved KFC and all yum products.

There is NO reason why kfc stores cannot have the customers and lines that chick-Fila has. KFC and advertising is better.

I suggest fields reps on college campus and in towns.

My thought Of the day. You guys are better than this! Vicki

Posted by Gwendolyn


Freeport Illinois (61032) Are You not Concerned at the Fact that the Chicken has "No Taste" it's just Chicken in "KFC" Wrapping, anybody's chicken (in the area) could go in that Bucket, it taste like "Regular Fried Chicken" anyone that "can't Fry Chicken" would "Buy KFC in Freeport" for that reason ONLY, there is no "ORIGINAL" Flavor

Posted by lcjg715


I really love the chicken bowls. However, after my visit to the KFC/LJS store in Casselberry, FL yesterday, I plan to make my own in the future. I had a very unpleasant run-in with a female manager regarding receipts I had for free "go cups" which I was unable to process online because there was no survey code on the receipts. She didn't want to listen and insisted I "follow the instructions" on the receipt. I have been doing this for at least a year without success. She assured me there had always been a link to click on if there was no code on the receipt. I knew there hadn't been and told her (strongly) that there had not been. I turned to leave and heard her laughing. Still walking out, I said "You're an idiot". A male customer then said "That's not very nice", to which I did not respond. I'm sure it wasn't very nice, it wasn't meant to be. Her telling me I didn't know what I was talking about wasn't very professional or courteous, either. The receipt states I had to buy a drink to get the free "go cup", but the in-store signage said it comes with a drink. This "manager" told me they sell it both ways. I don't think so. I think KFC is just ripping people off, saying the "go cup" is free but you have to buy the drink which usually comes with it! Guess how many more times I'll shop at this restaurant?????? I quit shopping there a few years ago for the very same reason, but decided to give it another try a year or so ago. Some things don't change. I was going to contact corporate, but from the postings I've seen online, it would be a waste of time. Apparently they don't care.

Posted by Anonymous


There are several employees taking buckets of chicken out of the store after closing. I've been monitoring other stores and saw a couple guys get into a small car and and drive them over towards Target to catch what looked like to be a city transit bus. This is the KFC store at Trace Fork in South Charleston, WVa

Posted by ind


Went to KFC on 11-10-2015 in marion Indiana ordered a 16 peace meal. well when got home dropped it off to family cause was heading to work. opened it up to grab peace to take with me bit into it wasn't even done plus instead of get large MSH an large CSLAW got small. an it also comes with 8 biscuits plus order 4 extra well only got 4 biscuits not the 8 that comes with it. so called store an asked to speak to manager explained what happened. said sry about that training some new people but we Will make it right. took my name an my #off my reciept. told me he wrote it all down in book just keep my reciept an bring it in when i was ready an meal would be replaced. well when i did what he told me to do it didn't happen. was told that's not how we do things. so anyway called the customer service number on the 24 cause that's when i tried get my order that was suppose to be in book. well told them what happened lady says well can send u out some free coupons but it won't be near the 42.56 that i spent for meal or can have someone higher up call u i said i just want my chicken really she said for refund or replacement has to come from upper management.so i said ok this is 12-9-2015 still no call from upper mang an called last friday morning to tell them haven't heard anything said it was sent to upper mang but we resend it again so i calling again today an its not going to be nice i mean really gotta go through all this just to get my order replaced that they srewed up. well now i want my order replaced an money back for all the bullhit had to do. AN THEY HAVE LOST A CUSTOMER AN A FEW OTHERS.

Posted by Anonymous


I love Kentucky fried chicken,,However I ordered an 8 piece on my way home I grabbed a biscuit out of the box took a big bite and almost choked on a piece of screw knob thing off their equipment,,,,I had the feeling when I brought it to their attention it would go no further,Im not out to make waves ok,but teach your employees to look before they just throw stuff in a box,or food,It could easily have been a different result as II was on the highway in traffic,when I did find a place to pull over and found in my chewed biscuit a knob thing,it was not ok,nor is it ok,

Posted by Kelly


What a shame that a fine place like KFC to run out of chicken. This is not the
first time we have had this happen to our family. The KFC on Twin Cities Road in Galt, California seems to run out of chicken a lot. Maybe someone needs to do a better job with their ordering. When your family is looking forward to a nice chicken dinner and then there is none. I will never go back to this location.

Posted by Anonymous


The management team for the KFC located at 6510 Coventry Way located in Clinton, MD are in dire need of civility training. This store has been robbed several times and when the only female worker complained about being afraid and wanted to change her shift, Mark the manager thought that was funny and made no attempt to change her schedule. This manager, Mark has never been disciplined on how he treats his employees and his supervisor accepts his behavior and decisions without investigating the complaints. These employees have no way of getting their concerns heard above Mark's 1st line supervisor. Several of the employees have been dismissed from the job because of his lies and personal feelings. These are the same employees he has asked to stay late off the clock (in a non paid status)to help clean and close the store. At no time should they be working not in a pay status. Recently he attempted to lock an employee in the freezer because the employee's shirt was not tucked. After that incident he continued to approach this employee as if he wanted a physical altercation. The next day he had another manager terminate this individual for being disrespectful. That is very unprofessional. No one has respect for this manager and from these infractions I can see why. He realizes he has their livelihood in his hands and he takes advantage of these young adults. When he's mad he cuts their hours. I'm aware that most of the employees are young and are not without fault in some matters, but they have to be treated fairly. I'm sure a company of your magnitude would not allow this if it was located in a more prominent area/neighborhood. No one should be disrespected or publicly ridiculed.

Posted by dcsmith5078


I tried ordering food at your KFC off of Southport Road in Indianapolis, IN. Never again. I went there at 8:50 pm. After being treated like an idiot for asking for "something like McNuggets", and my girlfriend asking then for popcorn chicken, I was told that they didn't have two orders of popcorn chicken for sale. I understand that they were closing in ten minutes, but I know now that your horrible restaurant does not value my as a customer. I will make this a valued point to tell as many people as possible that KFC does not want to serve anyone. I hope my efforts shut this store down for good!

Posted by Anonymous


I always love KFC, I even go out of my way to a certain location, Westchester, IL on 31St Ave. So I went there last nite ordered a 8pc crispy. Got home 11 miles yet, and the chicken was horrible, no spices nothing except for the breading falling off. So I called an asked for the manager here is how the conversation we
Manager: Yeah what do you want
Me, Is this the manager
Manager: Yeah who is this
Me: what is your name please
Manager: real cocky James why?
Me: so I mentioned I just purchased an 8 pc crispy and there were no spices or anything,
Manager: When
Me: about 1/2 hr ago
Manager :what did you order?
Me: 8pc crispy and it is terrible
Manager: we don't put spices on the crispy chicken
Me: since when that is what I always buy
Manager: Well to bad
Me: Really, well then I will call the corporate
Manager: he hung up on me
Now I want to know what kind of manager speaks to a customer who has a complaint, he was rude and ignorant, he could have said oh I am sorry, or something NOT HANG UP because a customer was not pleased with their meal. This the first time in all the years I have gone to KFC that I was written a complaint.

Posted by griff607


I live in Hayward, CA and would like to know why when I go to Manteca ,CA the Chicken I receive at the KFC on Patrick/ Tennyson Rd is always a good size smaller in size. My other complaint are the pot pies are not juicy and lack filling. Should have never got rid of the corn bread!

Posted by talal


hi hope u fine.i need to ask serious complaint about kfc staff mangment in lahore pakistan i prefer kfc and give order many times on this phone number .your dilvery time 30min but kfc mall road branch dilver order after 45min or 1 hour.i call everytime and register complaint.i give order 20june 10 pm i recive my order 10.45 pm in between i call but they said after 5min you recive your order.dear sir i call 111-532-532 11pm and talk duty manager they said you recive your order 10.24pm but kfc rider use this phone number 03244322645 he call me on my phone number 03067124447 10.45pm and he said sir i m out side your door plz take your order i ask kfc rider why you come late he said some cooking problem.your staff and call center manager miss guide kfc costumer and distory kfc name.kfc is one of the best food chain in world please take action against kfc lahore managment and ask me clear i give order next time my phone number

Posted by danielle44


I have been working for kfc for years in n c cornelius , the whole time I have had to be talked down to over work make me do prep and drive thru daily yet no one else ever has to work two jobs I'm not a manager yet I do more then managers over my years witnessed stealing bad management unfair treatments I tell the g.m and d.m yet nothing ever done have been thretenened called bad names haressed yet nothing management is so bad I'm considering geting a lawyer and sue for all the the stress and everything I have went thru . People do drugs on kfc property stealing yet I work my butt off to be treated so bad. I would not recomend kfc to anyone I know no one washes there hands like they suppose to only me and one other . Kfc is suppose to be a nice place to go they don't care about customers or employees

Posted by Anonymous


I went to Kentucky Fried Chicken in Ruskin, FL. I have never received such a bad experience in all of my life. The car before me left after the person at the window talked to them. I wanted 10 grilled chicken breasts, mashed potatoes, green beans and biscuits. When I asked him what happened to the family meal deals. He was rude and told me that he didn't need to service me and that I could leave. It makes me wonder what he told the car before me. If he is turning customers away that is not good for their business.

Posted by aaron


on march 22, 2014 I placed an order for six chicken wings, one large cole slaw and one large mashed potatoes with a biscuit. When we arrived home there were only three whole wings and three half wings either this was done on purpose or there was a shortage of wings. (the store is located on Dix Hwy in Lincoln Park (1721 Dix) I believe. I deserved to be compensated for the order I paid for. the order was was three elderly ladies in their nineties. they order from this store at least twice a week, we will be shopping for another chicken restaurant because the orders have minor problems all the time and your service leaves a lot to be desired

Posted by AnnRunae


My Husband and I stopped in a KFC in Kentucky ..We placed and order and asked for a senior drink,,,, (which most places do) and was rudely told we do not do senior drinks..
KFC needs to get with the program..what does it hurt to give seniors a little break. A drink or senior discount..

Posted by Anonymous


I'm writing,regarding a store at Last night I went to dine in with my son and husband and your store was full of flies. The walls were covered with them,like a plague. While eating these flies are all over the walls above us and getting stuck on our sodas. For a restaurant very disgusting site. imagine these flies carrying germs all over our food. I took several photos and would like to show you how disgusting it is to eat in a place like this one. It its obvious that cleanliness is not their priority. If this is the front of the store I don't want to imagine the working area.

Posted by Anonymous


I have kept track, and this makes 14 times that I haven't been able to get my order of grilled chicken !The location is here in La Vista, Ne. (Omaha) I tried to order ahead by phoning in an order and the Harrison St location however they do not answer the phone either. My normal order is a 12pc bucket,so you do the math 14 12 piece buckets adds up.I can only imagine how much money your Co. is loosing!
I will not go back and will strongly suggest anyone I know avoids KFC, POOR management !!
Kevin Boyle
P.S. It's a shame it is great chicken..., if you could actually GET IT .

Posted by Anonymous


I am very disappointed, depressed and angry with the KFC on Cerrillos Road in Santa Fe, New Mexico.

My husband and I went to eat and there was five employees standing on the front counter, One of them screamed at us regarding our entry about their front door that was broken. They said we should have use their side door which we did not even see and they did not have any directions to it.

This is not the first bad experience at KFC so I will never go to KFC again and will mention this to alot of people and family.

Posted by Disappointed


I am very disappointed with KFC, I printed a coupon online after I signed up on website. When I went to redeem coupon I was told they didn't accept coupons. I PLAN TO CALL THE CORPORATE OFFICE ALSO TO TALK WITH SOMEONE IN PERSON.

Posted by Charmaine


I work at the one in greenville,Illinois. They have very bad management. There is a girl named Carley and she called me a bad word for no reason. I'm going to contact a lawyer and I'm going to proceed with legal action. There is food being stolen out of the store. The manager john knows this. The employees sit out in there cars and get high. I'm going to take this as far as possible. I'm going to put this I'm the Greenville advocate. The employees do not wear gloves when handling food. I really did enjoy my job but I will not be working there any longer. They r very nasty employees. U have one employee that works there that has admitted to taking Vicodin regularly on a daily bases. Donna is the employer that has sticky fingers.

Posted by Anonymous


Visited KFC store 109 and received the mo9 and received the most unprofesional customer service ever. One of the employees by the name of Ojwanee handled the return of my cold order very unprosessionaly. First of all, she took the order back as if the number of chicken strips sold earned her pay. Second of all, she asked how much we ate with a disgusting look on her face as if, she had to make fresh chicken strips by hand. Thirdly, with approval of shift leader the employee decided to give me fresh chicken strips with cold fries and biscuit. Whats wrong with this picture? Well, Im a paying customer paying for a hot meal and got a cold meal replaced with a cold meal instead of a hot meal which we paid for totaling our ticket $22+. Im not trying to be disreapectful or judge anyones authority or position. I just think this situation could have been handled in a professional manner especially because a shift leader and manager were on duty at the time if incident. Even after the manger spoke to the employee she continued to giggle and become sacrastic regarding the procedures of handling food. To the employee it was a joke.

Took out cold tenders from box and set them on counter and in front of shift leader put hot tenders with cold food. She couldnt remake the whole meal.

Then left cold tenders exposed to front counter. Then slid my meal over to me with no apology.

Therafter, she made sarcastic remarks when my daughter went up to the counter to purchase 2 fresh sandwiches. Her remark was "make sure you wear your sanitary gloves. Some of the employees were very disrespectful and if I were the mangager on duty, I would have been embarassed. My opinion is if you dont have customer service skills then you have no business working with them.

Posted by Unhappy Customer


To whom it may concern, I have been a Kentucky Fried Chicken Lover from the time I was a teenager. I am now 50 years old. I am actually writing to complain about the 75th Stony Island location in Chicago, IL. I live just a few blocks away from this location and EVERY time I request a chicken pot pie, I am told that there aren't any potpies. Are potpies not a part of the menu anymore at this location and is this an official Kentucky Fried Chicken restaurant or is it a franchise? I would like to go to this location because it is in the neighborhood and not have to go to another location which is much further away. Could you advise? Thanks in advance for all of your assistance in this matter.

Posted by Feelin frustrated


Looks like I'm not the only one having some issues with KFC these days. I always loved KFC food, but rarely can afford to include it in my lunch routine. I decided to visit your Rifle, Colorado restaurant one evening with my husband and we ordered a two-piece meal to split, as we weren't overly hungry, just craving some KFC. We ordered all white meat, which is an additional $4!! only to leave, get to the park and open the box to find a breast and a wing. Really? A week or two later, I decided I deserved a really good lunch, so I treated myself to KFC, same restaurant. I ordered my two piece meal, all white meat, paid $9 for my lunch, only to find a breast and a wing inside. Come on. I used to love this place, now I dread going there. I almost feel like they're doing this on purpose to line their pockets at this store! that was until I read other peoples comments. And serving the back still attached to the breast to make it look larger...come on. I gotta say, if I don't hear back from y'all, I don't see me trying KFC again anytime soon! Please, please, get your stores together. This is frustrating!

Posted by Rosette


We have been going to the KFC on Clayton Rd, Concord, CA for a very long time and had a very bad experience about 5:00 pm PDT today 10/22/13. My friends and us have been eating and taking food out for as long as anyone can remember. It has always been one of our favorite places in Concord to eat. Upon arriving at the KFC counter, there were two absolutely uninterested young ladies standing behind the counter. The usual manner of being treated by this particular KRC wasn't there. These two acted as if they didn't either not know what to do or were bored. As the ordering progressed, their atitude was horrible. One of the orders we always got was the two or three piece dinner and in each dinner in the past, the cole slaw was left out. One of them said this mean didn't include the cole slaw anymore but was basically the same price. I asked to see the manager (who those of us who eat there dearly love as he is a really nice guy and a friend to many of us). My complaint is that the customer service necessary in any business was gone. In the eyes of these two young ladies, it would have been just as good as we hadn't stopped by to order our dinner. It actually hurt my feelings and even though I love KFC food and this particular manager, we probably won't be back. We know literally hundreds of people in Concord who we know eat there and have met there. My suggestion, please help this wonderful manager by providing better prices, training for the new emplyees and not hiring someone who doesn't even care for people. It may be time to contact Undercover Boxx and have the corporate person come out and get this straightened out. I won't cry about the episode but it made me feel really bad and yes, sad as this may be the end of a wonderful food place for so many of us Concord people.

Posted by hungry


I went to the KFC in Haverhill ma on October 13 2013 ordered a 2 Piece meal white meat for $8.19 what I got for chicken was a small breast white me and the other piece was about 1" in size. I told them I ordered a 2 piece meal they said that was there 2 piece meal What a rip off for 8.19 I will never go to KFC again. Also this store was filthy Try cleaning

Posted by lilfiesty


I went to KFC in North Little Rock, Ark on Camp Robinson on Monday Aug 26th,2013 to get the 6 pc for $9.99 and they told me to pull up to the window for my total and when we got to the window they told me the total was $16.00 I was like it should be around $11 and the manager said they didn't have that special at their store. So I went ahead and paid for our meal and went home and showed my husband and we checked the website and saw the 8 pc meal was just a little bit more. He called the magager and said that special started at that store the next day. To my opinion if its all over the website and all over TV. This is the 2nd time we had trouble with that store.

Posted by Anonymous


My husband and I visited he KFC restaurant in on 8/23/2013 at 8:06 pm. We have visited this store several times in the past,but on this particular visit we had a very bad experience. We dined in,so we received the meals with drinks. We finished our meals and I ws going to refill our drinks we both drank sweet tea,I had a lid on mine so I removed my lid and had my drink in one hand and his in the other,I kept them separated by the straw in his. When I looked in mine I had a fly in my tea,I proceeded to tell the manager and all he said was I'm sorry. No refund on the tea??? I work in a restaurant and the first thing that should have been done was an apology then a refund!! I asked for corporates phone number and they looked it up and complied,so I suppose they didn't mind me calling to complain...instead of just simply refunding my tea??!!??

Posted by KBT


My wife and I stopped in at the Somerset, Pa. Kentucky Fried Chicken on thursday 8/22/13 and we ordered 2 Chicken tenders combo meal! When we got our meal the fries were gummy, the chicken tenders were about 3 Inches long X 3/4 wide and tought as hell! We could hardly chew it! I will be the last time I get taken with a meal like this! This Really Sucked!

Posted by AJNX


Just want to let you know about the Keokuk, Iowa KFC franchise of your business. Thursday we went for lunch,2piece boneless Chicken dinners. Paid 6.09 for them. Friday we had the same meal at Quincy,Illinois and it cost 4.99. We could not even chew the tough chicken at Keokuk and it had no flavor what so ever. Friday in Quincy it was very tender and tasty. If this place in Keokuk continues to do as now they are sure to cause your company to go bankrupt. Better take a look at who is using your name. Thanks Janis and Howard Carter

Posted by normar


I have filed a comment on the webmaster and have not received any reply, so thought I would share on here. On Sunday Aug. 18,2013 I visited the KFC in Great Bend, Ks. we like to go there when we are in Great Bend, like the buffet. We entered the store between 5 and 5:30 that evening,we wanted to get there before the crowd started to arrive and were greeted very politely. Then the diaster starts. We went to the Buffet and there was not enough food on the buffet, there was no chicken other than the roasted and I don't care for that, there was no squash or okra on the buffet table, we got other items and went and ate them, the chicken finally did come, but still no okra or squash, asked and they said they had some, did not go and get it, when they finally got some it was a very small amount, but only okra. After shopping decided that we would run through the drive in since we didn't want to back track across town to get drinks somewhere else, we ordered 4 medium drinks and we waited and we waited and we waited for approx 15 min. and never did get them so we drove off.We did drive back to another resturant got right through and the drinks were cheaper there. We were very disappointed in this service we do like to do there, but not for sure now if we will return.

Posted by Diane


Has the Original Recipe been changed in anyway? When the Original Recipe is ordered it looks like the Extra Crispy! I have complained about this and even had staff get new chicken. The chicken is just not the same, it's very bland and too crispy! I do not want just any fried chicken, I want the Original KFC!! If this is as good as it gets, count me out! I am deeply sorry KFC cannot get it right! I live in Big Spring, Texas 79720.

Posted by luvyu28


I am very disappointed in the managers at my locate kfc. There's a girl that works there, and she is always on her phone, kissing her boyfriend in front of costumers, rude, and very disrespecting and the managers won't do anything about it because her dad is a cop. Please do something.

Posted by Carolyn


Like to know why you discontinued popcorn chicken? That was a favorite of so many please bring it back I am sorry to say but the chicken bites are not very good at all and it's costly eating there anymore my visits there are not so often there are no value meals at reasonable prices and now here in paintsville ky they won't give u anymore than one pack of honey not even if you ask for it!

Posted by shari


I am disgusted by the new advertisement.The one where you have signs by KFC with a person saying I ate the bones! that just makes me want to throw up!My co-worker and I were going to go to KFC one day for lunch,and when we saw that sign it disgusted us so much we went to McDonalds!I have to drive by it at least 3 times day and it has really just turned me off!I have loved KFC since I was a child,and my Mom would take me there for our special treat.But lately I can't even stand to look at the building!I think somehow you could have come up with a better slogan than this. Very dissapointed !

Posted by Anonymous


I have nothing nice to say about KFC. The simple fact is that they serve cold food and the restaurant is always dirty makes me regret giving them another chance. I've never been in a dinning room of a restaurant that leaks not in one spot but two also as I was sitting there watching what what going on it was plain to see that the cleanliness of the restaurant was of no concern to the employees or either of the two managers there. Here is a list of some of the things that could have been cleaned during some point in the 45 min I was there, the tables, bathrooms, beverage station, counter tops, floors, and I'm sure if I went to the back of the restaurant I would be able to list many more items. Now get this in what food establishment is it OK for a cook to have a beard and goat tee? Also didn't health class teach people that if your handling money don't handle food unless you wash your hands in-between. Well this cashier didn't retain that important piece of advice because I witnessed her go from taking orders to assembling orders many times without her ever washing her hands. I am so dissatisfied with KFC that it makes me want to go work there and show them how it'd done. It doesn't take much to get people sick and its very possible that many will end up sick after leaving this restaurant. I can guarantee I will never visit this place again. We paid 28+ for our food and frankly my husband was the only one that ate because I gave my portion of food to my dog. Before leaving I asked for the general managers name and they told me her name is Pat Miller. Well Pat I really hope you can fix all the issues at your store in Corpus Christi, on leopard St & Violet road. , on leopard St & Violet road.

Posted by bugsync


over a month ago i had a problem with a kfc in newton new jersey i have called the corporate office once a week and no one has gotten back to me. i have notified the better business bureau and today i am going to contact the consumer protection department and consumer fraud as the manager of the newton new jersey store lied to me.
i keep calling and i am being told that my problem has been submitted to the department and someone will get back to me and no one does.
now i will take further steps to get my refund of l5.00 back. i am very upset and will never go to another kfc again. if this is how they treat their loyal customers i want no part of this company

Posted by Anonymous


Hello,
I have been going to Kentucky Fried Chicken for quite a few years. I really enjoy the meals very much. My only complaint is that you all got rid of the delious "strawberry flavored dessert" in the white cup. I just don't understand it. What are we suppose to have for dessert after all that good chicken. Anyplace can have chocolate whatever, but the strawberry flavored cup is so special. Can you please bring it BACK?

Posted by Anonymous


I order alot at this place location manchester,n.h. Found a hair in my coleslaw when I arrived home to eat. Called the location and manager was not nice or understanding bascially called me a lier said we wear hairnets.This I know but there was a hair in my cold slaw.Have not eaten there and will not eat there ever.

Posted by Anonymous


I ordered a 12 piece boneless chicken meal approx. 3p.m. Ill time, we had company from out of town and I thought I would try the new boneless chicken....well we are all done eating and most of it is left, it was extremely dry and hard to chew, I don't know if this is how it was suppose to taste but needless to say it was horrible, I would never recommend the boneless to anyone....very disappointed, the store we went to was in Danville Ill on Bowman Street and they were not busy at all, I am really wondering if the chicken had been cooked and dried out !

Connie Gore

Posted by sampaula


My husband and I like to go to KFC in Boone Iowa because they have a buffett for a reasonable price. The last 2 times we went there we had nothing but trouble. I cant believe how KFC has gone downhill. The first time we went around supper time and they got very busy. We asked them if they would put out more chicken and they said it would be about 10 minutes. The lobby got full of people waiting for food and the drive thru started to get busy. We waited and waited at least 1/2 hour and no chicken. I went up again and asked if they were going to put out more chicken and they said they were filling orders to go. So the people eating inside were left out. After an hour we finally gave up and left. I guess if you eat inside you don't get any more food. Yesterday we decided to give it one more try and decided to go around 4:30 to beat the supper rush hopping there would be more chicken out to eat. First the mashed potatoes were could. We asked for 2 chicken breasts and he gave us 2 fresh hot right out of the fryer. There were only 3 pieces of chicken out. There is never more than 4 pieces of chicken out at a time. This time the supper hour had very few people in the store. I went up to the counter to ask for more chicken. One of the workers looked right at me and then backed out of my sight and kept talking to the other worker. Finally the other worker say me and came around and apologized and ask if he could help me. I asked if he would put more chicken out and he said it was cooking. We waited a 1/2 hour again and no more chicken was ever put out. We got up and walked out again. My husband said he would never go there again. I doubt KFC will be in business if they keep up this type of service. We are so fed up with them that we will probably go to Pizza Ranch which has better chicken anyway. From all the complaints I doubt anything will be done which is a shame. I would hope that Wendy Thomas would see some of these complaints and find out what is going on. From the 500 complaints that I have seen on another website, I would say KFC is going downhill fast. I didn't see any compliments yet. I doubt I will get a reply which shows that KFC could care less about their customers. Just thought you would like to know another reason your business is going downhill. Between the bad service, cold food and never getting anything you ask for there isn't much left to keep KFC going.

Posted by Linda


I went to the KFC on Wren Ave. in Gilroy, CA 95020 on June 25, 2013 around 4:00 pm. The Asst.Manager/co-owner (or so her badge said) was counting money at the register. So while waiting, the person who had been running the register took her very long hair out of her pony tail, turned her head upside down, ran her fingers thru her hair and then put the hair back in a bun. Never washing her hands after doing this and proceeded right on to do the register. Thank goodness when she then got my food (after also handling her hair and my money) she did us the tongs. I would have "lost it" if she had used her hands. All in all, still very unsanitary!!!!!! We have been paying the extra 25 cents per piece for boneless because it has been good. Yesterdays chicken (6 pieces of dark meat total) was a little chicken and a whole, whole lot of fried breading. And some of the pieces had hard grizzle strips that were unedible (might as well have been a bone). I have been disappointed in KFC and have complained to you before. But the boneless was (up until yesterday) good and had me returning to KFC. Will not be going back now.

Posted by Carol


I challenge KFC to do an undercover boss. Please, please go undercover and go to the KFC at zip code 75142 and just for instance, order the 10 piece combination and ask for all white. I did. What I got was a greasy, salty mess and of course, instead of all white, I first bit into a boneless, stringy mass of unidentifiable stuff that I think was a thigh. The food went in the trash. I will never go to KFC again. The brand is suffering as the food is now terrible, the service (what service) is bad ... try it for yourself ... in the restaurant ... or get a to-go order and just see if what you ordered is what you get! I have found if you go to KFC you can count on getting little teeny pieces of chicken that are dried out and dripping in grease. I used to love KFC, but no more. Your brand is suffering, your stores are losing customers. Please fix before it's too late ... Have you searched online lately and seen all the complaints? Shame on you, management, shame on you.

Posted by Bad Day


When I pulled up to the drive thru and asked for a twenty piece wing the person told me she only had thirteen is that ok. I agreed and went to the window and asked for honey mustard sauce and she told me it was twenty cents extra for each pack. Why are they free when you go inside to eat? I will never go there again! I will tell everyone about my expirience.

Posted by rcncman


I want chicken in boxes and buckets and with bones. KFC would rather sell one leg, instant potatoes, a syrup drink, a biscuit and a thimble half full of slaw for $7.50 than sell chicken. I refuse to patronize this lunacy.

Posted by HBRUCE408


Why isn't there a KFC in Lehigh Acres, Fl.? HAVE TO DRIVE 10 MI IS DUMB.

Posted by mustangcory


KFC should be shut down... How many more reviews of lousy food.service & rude employees!!!!! Here in Mesa AZ I have gone to KFC 3 times. Last time was over a year ago. Said I wouldn't go again.. Woops! I did it again.... aweful food. old & rubbery. BLAAAA!!!! Albertsons Grocery store has better fried chicken & its 8pieces for 5.99 Delcious!!!! byebye KFC>>>> going to get my money back.

Posted by rick


On April 15th i visited the Kentucky Fried Chicken on 335 Neltnor blvd at 5:45 Pm. I ordered a 10 piece all original dinner, they informed me they did not have any original ready they did offer to give me a refund but being a BIG KFC fan i told them i would wait the 20 mjnutes. after 45 minutes I asked to speak to a manager because the cashier was talking very rude to me , when the manager arrived i explained that ive been waiting 45 minutes way past the 20 minutes they told me it would be.he spoke very rude to me and said the girl told me i would have to wait . i asked him what did i do that he was being so rude yo me , he and the cashier started speaking very loudly in spanish and e few words that i did know anyway when he gave me my order 48 minutes later i asked for hot sauce which he threw 7 packets at me so i just left , when i got home and opened the bucket i had 5 pieces of chicken on one side and a bunch of little pieces of bites or strips they looked like scrap pieces to me, by now i was so upset i threw it away not wanting to go back for confrontation.IS THIS THE WAY KFC IS TREATING THEYR LOYAL CUSTOMERS OF 54 YEARS. I think they should make some seious changes before they lose all their good loyal customers.This is the 1st time I ever complained to any company but i was just so upset i had to let it be known how i was treated THANK YOU FOR LISTENING

Posted by Carol


KFC has always been known as having the best fried chicken.You are considering of offering boneless chicken. One word: DON'T, IF you are going to use the "melted together with chemicals". I have tried several brands of this type of skinless, boneless chicken breast and they are all terrible. The texture is different with tough, stringy grissle. When preparing bone-in drumsticks, part of the great flavor comes from the bones. Take that away and you alter the flavor of your product and that would be a shame! New isn't always better.

Posted by Penny K. of Council Bluffs


You know we have always been a big fan of KFC but it makes it pretty hard to keep going back when you want the buffet and they never keep hardly any food out in it. You go up and ask them for some chicken they tell you that they will be right out with it and then you let them know you are out of green beans bisqits coleslaw and so on and they just look at you and say ok. As we sat there waiting for some food to be put out so we could get started we watch 9 people get there money back because they didn't get there orders right or they didn't come up with the food said it was frozen. On the last time you had a so called manager saying it was his first night there and he would fix things I have to say if you are a true manager you would be managing the place not hiding in the back trying to fill orders you should be letting all the people know what there responsibility is during there shift and make sure that they are doing it. Not once did we here him or any one say go fill the buffet bar or even check it. This is the fourth time we tried to eat there and every time it is the same so we are done We will go to our Pizza Ranch in town they know how to run a pizza/ chicken restraunt. The KFC in Council Bluffs, Ia. @ 1751 Madison Ave should be worried because the way they run there business the other places will put them out of business. And that is too bad. But they act like they don't even care. What a loss.

Posted by cindah18


Our family gets a large order every sunday from the KFC on Middlesex St in Lowell, Ma. This has been a ritual for about 10 years or longer now. We get together as a family and look forward to out take out meals from KFC. I am in charge of the ordering and my son or myself will pick up the order every sunday. I have had some small problems here and there with the orders in the past, and usually call or stop by if it is not too major and the manager I speak to will always take care of the problem to our satisfaction and I for one appreciate that type of management. I always save the receipts at the time of ordering to help them find receipt numbers over the phone, or produce the food and or receipt to prove my case. Tonight my son made 2 trips back and forth for large orders, and those two orders were perfectly fine. The problem I have right now is with an order that had taco bell and kfc combined for myself and my son along with 2 young children and a 2 year old baby. Because of conflicting work schedules we had to pick up this add'l food well after the first 2 larger orders today. Now that you have all the back ground on this, I will tell you what was wrong with the order. The Taco bell food was perfectly fine. We also ordered a 6 piece chix strip meal with cole slaw, and mashed as the two sides. We also ordered a small side of mac and cheese for the baby. The kfc meal was ice cold, but the taco bell was perfectly hot. Three to four of the chix strips were half the size of the other very nice pieces. As I started to split this meal for the 2 small boys I noticed some of the strips were hard and too crispy to eat safely. I tried a little piece and the taste was very smokey and a bad greasey flavor. I had to remove it from my mouth. 2 of the strips looked and tasted great as we usually receive our food. It appears that someone added fresh strips to an older possible bad grease cooked order. Next I opened the mashed with gravy side. The container was half full and it looked like someone had stirred the gravy into the potatoes that were just beige to light brown in color. I then looked in the bag for the small side of mac and cheese, to discover that they had not put it in with the order. The receipt shows we were charged for it. In the past I have let similar problems go such as this, as we always over order, and have plenty to go around. Today, the different shifts we had to order for and the times we ate left us unable to do this. I called the restaurant and asked to speak to someone in charge. The male person that answered asked me to tell him the problem, which I did. He then asked me to give him the receipt number, which is in the car that is now gone with my son to work. I called him to get the number, and he said he would have to call me back at break in a few hrs with the number on it. I advised the male worker, and he said he did need it, and would have to transfer me to the manager. I thought I was talking to someone in charge. The male manager answered the phone in haste, and their was so much customer chatter going on, that I had to yell over this in order for him to hear me. I told him exactly what I have told you here. He asked if I could bring the food and the receipt back now, and he would replace the strips that were not good and potatoes would be evaluated and replaced or refunded if I was not satisfied. Here is my problem, I paid for food I did not get, 2 or 3 of the chix strips were good and were eaten by the small children with half a biscuit each and some cole slaw. I had to feed them something under the circumstances to hold them over for now. I explained this and the inconvenience of the missing mac and cheese that was ordered for the almost 2 year old with just a few teeth. I had no edible mashed potatoes with gravy, no mac and cheese, and only a few strips that could be consumed safely. Now, I was asked to come back across town in traffic with the food and receipt that is in my sons car at work. I explained that I did not feel that this was fair for my time and gas, along with the problem of trying to find something in the house to feed 3 visiting small children, to have him merely replace missing food I already paid for, and replace the food once returned that was not edible. I felt he should take my info and at very least replace the entire order the next week when we ordered again. He very rudely told me that this would not be happening, and I told him I would just file a complaint with the KFC home office then. He again rudely told me that I could find the info to do that on the back of the receipt and that this conversation was over. I asked him for his name, and he slammed down the phone with no further reply. I was appalled and shocked that a manager for a long standing food establishment would ever handle a problem in this unacceptable manner. I feel that we contribute quite a bit of our income weekly, and to satisfy a long standing customer with a very legit complaint should not have warranted that type of rude response and behavior. Especially when I explained that this happens on different scales at least once a month and I have only complained one other time in over 10 years. The manager at that time was overly nice and only to happy to replace our much larger order in full at the time for our trouble. I declined his offer and asked him to just replace a strip meal only and we left happy. I decided to follow through with my complaint when this unknown male person advised me to do so if I was not happy with his remedy and slammed down the phone. I have owned a restaurant in the past, and have been in many different aspects of customer service over the past 30 years, and if I had ever treated anyone so rudely with similar circumstances, I would have been reprimanded at very least, if not terminated immediately. I advise my employee's that something this small is not worth possible loosing a steady flow of business and income, as well as the fact of not knowing exactly who you might be rudely speaking to at any time in business. For all this manager knew, I could be the owners wife or daughter. Morals and Ethics are an important quality of business and customer service in todays economical market. It does not cost anything to smile and speak nicely to the person on the other end of the phone in order to keep whom ever a happy repeat customer. I guess I have overly stated my case at this point, and I would appreciate a response to this email. It has been about 2 hours since this problem occurred. The time without looking at the receipt was approximately 7-7:30 std. eastern mass. time. The KFC store is located on Middlesex street in Lowell, Ma. 01854 Thank you for taking the time to read this lengthy email, and I look forward to your response with this matter. Have a wonderful day! Cindy A.

Posted by Anonymous


I went to the kfc/taco bell in atlantic city and was not happy with the food so i brought it to the managers attention (MS. Roberts) this person was absolutely rude and nasty to me. She called me foul names and made comments about me being a drug addict. Im very disturbed by my treatment of this woman and i need to speak with someone about this issue.

Posted by Rosy42


bad experience at kentucky fried chicken no cole slaw in my dinner greasy fried chicken that was soaked in grease that was left to soak in it

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