Bought a swim suit for a last minute vacation to Florida. Used it twice both times came back to the room and soaked it in cold water. The I didn't wear the suit again because it faded and looked like an old worn out suit. Very disappointed since I wore other suits and had no problems.
My son's school requires him to use your uniform necktie. $20.00 is a bit pricey for an elementary student's tie. I was only able to buy one at the beginning of the school year. He has since misplaced it by changing his clothes for an afterschool activity. Now I have to purchase another $20.00 tie. Please lower the price because I'm sure this wont be the last time I need to buy the same tie since he's only in the 4th grade.
Thank you
I bought a pair of children shoes, 93084 897, size1M. For the life of me, I have to throw the shoes out. These awere not made for human feet. The shoes are IMPOSSIBLE to wear. My son cannot get his foot inside. Who in this world approved the fitting of these? I always considered Land's end to be a good, reliable brand, but I have my doubts now. Your Commercialization department needs a complete overall, meanwhile, I will have to suffer the loss.
I would like to send them to you so you can see what lousy product you allowed to be on the market.
Sincerely, T. Matos
I tried for over an hour to order a robe online and no way could I get through it. Also it was claimed orders of $50.00 or more had free shipping so I was going to order 2 robes. I got far enough to realize this was not true. I know there's usually some catches to free shipping but nothing like that was claimed, just indicated the shipping charge. While I've liked shopping at Lands End when Oshkosh had a store people w/o transportation could get to public transportation is no longer available. Liked the store, online awful.
Dear LE I realize today is a busy day for you.11-23 I went online at the moment you offered your doorbusters and receive a huge red sign "LUCKY YOU" congrtualations you qualify for the doorbuster proceed asap to checkout which I did Credit Card in My hand, only to be told as I was typing in my number that the item had sold out.Customer service was of no help at all. This is poor customer service & is like paying at a register in store and having the item snatched out of your hands. Once you are in paying mode your request should be honored Shame on YOU
Lands End needs to do a better job of overseeing their Sears L E departments.
Today, I made my SECOND trip to place an order in the Northlake Mall,Decatur, Ga..AGAIN, it was impossible to get support with the computer order. No one to help me!!
Finally , a fine, responsible woman came running from across the entire floor, apologizing , but she was the ONLY person on the floor to authorize sales etc..--and she was SUPPOSED TO STAY IN THE LE DEPT..!!
I will never go back to LE or to this store. There is NO LE custumer support, as the store uses this good person to run aroung doing everything else.
LE, you just lost a customer.
Sincerely,
MO
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