Posted by Kim
September, I was no longer welcomed as an automobile insurer. I became ill and hit with the bad economy. I was late making a my payment (1st time since 1998). I used to think the Roanoke office had the greatest team. However, they were NOT so great or kind when I tried to get reinstated. Again, I have been insured since 1998 w my auto & about 10 yrs homeowner policy. I was treated & talked too as if I was the scum of the earth. they always thanked me for being a loyal customer for so many years & gave the best customer service. Sadly, there was not a win-win situation for me. Linda Bozman, stated, they were not accepting my late payment of $150.00 and IF I wanted to become a customer again, she would write me a new policy & my $600.00 yearly premium would be due NOW - TODAY !! I felt as if I wrote bad checks or just the lowest person on the earth. It was funny how quick the attitude changed because the economy was not forgiving. I never thought I would leave Liberty and/or Liberty would never leave me. Maybe that call was recorded & could be used as training tool on how NOT to treat customers that have every day struggles. I feel, Linda's team assumed I would not get a reasonable rate since I would not be getting the multi-policy discount. Hence, I have never had an accident or any tickets. I have referred over 50 potentials to Kevin Thomas since 1998. Even his attitude changed when I called him that day, only to hear from him " it aint nothing I can do" and the call ended. No Plan B or C for me, just "we no longer value you and don't appreciate my business over the last 15+ years. So, I am preparing to officially end my relationship with Liberty & move my homeowners insurance as well. I am really disappointed at the actions of the Roanoke office which will reflect on the company as a whole. I was happy that Allstate was willing to accept & insure me quickly. I think stockholders would be interested in this type of treatment and SHAME ON YOU Kevin Thomas and your Team.
