Lord and Taylor Corporate Office

Lord and Taylor corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Lord and Taylor
NRDC Equity Partners
424 5th Avenue
New York, NY 10018
United States
Phone: 212-391-3344
Fax: 212-768-0743

Lord and Taylor Corporate Office Comments

Posted by Furious


I placed an order for a pair of shoes for my daughter to wear for her wedding. I purchased the shoes in 3/5/2023. Today is 4/10/2023 and I still have not received my shoes. Mind you my credit card was charged.that same day!! I've sent countless emails and texts to the so-called "help desk" only to be told that they will "check on the status and let me know". This has been going on for 3 weeks!! This is ABSOLUTELY the worse customer service I have EVER received from a retailer in the US!! It's worse than ordering something directly from China!! You can't even find a phone number to talk to someone. Their "corporate" numbers are no longer in service or "our agents are currently assisting... send us an email"" I've sent 17 EMAILS!! I WISH TO GOD I WOULD HAVE READ THESE COMMENTS BEFORE PLACING AN ORDER WITH THEM!! I have no shoes and am out over $200.00!!

Posted by Anonymous


I am appalled my how rude your two managers in your bay shore store were. I can see why it's closing. Amid Covid I attempted several times to return an item. This store was closed even before it was ordered to. I held on to return receipt I had from Macy's which is right across the way to prove I had made the attempt. I even returned after stores opened and I could see bars across the doors. Upon an attempt I reached out to a woman in parking lot who told me only open Thursday-Sunday. I go to store and now a big sign on building that store is closing. After spending a half hour browsing I come upon this little sign that says previous purchases cannot be returned. I asked for manager who did nothing but tell me how I should have called. I explained I attempted return but your doors were closed for no apparent reason. Step in an even riuder manager who won't even listen and keeps repeating over me that she is not taking it back. You should be ashamed to have these people represent you. I have been a long time shopper of that store to the point where I recognize your salespeople in public. Now I have an item I do not need and feel totally humiliated by the way I was treated. Not sure if I will return to being a L&T shopper and I hope both of those woman lose their jobs.

Posted by DP


Waiting....
That is what Lord and Taylor makes you do. Wait endlessly just to be disconnected and then wait some more. They don't care, They suck!

Posted by Marlene


I bought a dress on line for $59:70 i wanted the navy and red however but i was only able to get the red in my size. So on Monday I went to the store and I found the dress it was $41:75 I would like an adjustment in price because its the same dress with different prices. Ralph Lauren 2007571755. I would this to be taken care of.i am a long time Lord and Taylor customer.

Posted by Anonymous


My complaint is exactly the same as the other women's posts. It is very clear that Lord & Taylor's customer service department is not going to assist their customers in any way, let alone answer the phone! I also have a dress which I returned only to be returned back to me ROLLED UP IN A BALL AND THROWN IN A BOX! , with a note stating Final decision as per Returns Management. This is totally inexcusable. I will also file a complaint with the BBB and reach out to our local newscaster that helps with consumer complaints.

Posted by Anonymous


Returned a dress in May, with an authorization from Lord & Taylors, within 30 days of purchase. Return form states
I had 60 days to return the item. Dress was sent back to me on May 30, 2020. I have been calling and emailing them every day since May30th. I have several emails saying I can send the dress back, but their website will not let me print a return authorization. I was told weeks ago that a supervisor would reach out to me, but they have not. Their customer service is horrible. I have been a loyal customer for 50 years. Filed a complaint with the BBB two weeks ago. My Lord & Taylors case # 01281086.
When will L&T respond???

Posted by DA


I purchased a dress online in February. Then the pandemic hit. I was waiting to see if I could return the dress if needed. I called several times and was told the dress return policy was extended to 90 days. The last time I called the man said I could return it but should do right away. I put it in the mail and sent it back to them. I called a week later to confirm and was told it's there I should be getting my credit soon. The next day the dress was returned to me. I called and got a manager in the phone and explained all of this. It seems that they changed their policy to 14 days now. But that was not the case when I bought it or returned it. He emailed me a return slip - I sent it back. It was just returned to me again. I am so disappointed and disgusted with lord and Taylor. I shop there a lot and cannot believe their customer service.! I am going to call corporate and not stop till they take this dress back.

Posted by beachgal


I am totally disappointed with Lord & Taylor customer service. It is outsourced to people who are totally inept. For a "quality" and expensive store, you really should have comparable customer service. It is outrageous. I am an online shopper as I live in CA and I will not shop there again.

Posted by garpau


I am again disappointed with customer service. Calls are outsourced to another country, and I have to continually repeat myself. If I ask to speak to a representative in the US, I get told they are unable. To corporate, why don't you try calling your own customer service? It stinks!!!!!!!!!!!!!!!!!!!!!

Posted by JJ


I purchased a blouse on line- a bit too small across the bust. Had it for a week before I could send it back. Still had the tag attached. They sent it back saying they couldn't accept it back in that condition (the condition it arrived in to me) No wonder you are going out of business. This blouse was $69! I called and was on hold for 10 minutes then when someone finally answered the phone hung up. No one said anything. On hold again for 10 minutes, still waiting for someone to answer! Will never buy from your store again!!

Posted by Comments


This is not a comment but a complaint, I purchased a pair of shoes on 7/14/2017 rom your Trumbull CT. The shoe fits terrible I wore the shoe to a wedding but wasn't there a hour with the shoe on and had to leave to change my shoe, so the Mgr. said I couldn't return them because of that but how would I know how they fit after half hour of wear? Please contact me Brenda Jernigan Thank you for your time and consideration in advance.

Posted by QueenB


I order from Lord and Taylor for the first and last time.
I spoke with a supervisor name Danny. He was about as helpful as a goat. Guess What I order an empty box that I paid for. the had the audacity to tell me that it would take two weeks are longer before anything can be done. I guess he don't know I will take him to court. Once Again they lost a great customer. I shop online because I'm to busy to shop. Lord and Taylor. No more.

Posted by Alan


Dear Sirs/Madams:
I visited your Quakerbridge (Lawrenceville NJ Store on Dec 26 and received a $20 shopping card which was wonderful. I went on to make a sweater purchase where each that I purchased (4 of the same) was priced at $69.50 with a 60% discount which was also great! During the check out procedure both the discount and the $20 was provided to me-no problem, however the price of the overall transaction on each item showed a price of $69.50 with the award of 3 x 6.00 and 1 x $2. The calculations of 60% never show up. I also presented a 20% coupon which stated for all sales and clearance items. During my purchase it was never indicated to me that the 20% was not taken off and I learned today Dec 28, 2013, that this did not occur because this was a special 2 day sale which would not allow for the coupon to be used. On the receipt of purchase it indicated "item not coupon eligible." All of this is fine and understand such matters as other competitors do the same.

My problem stems from the fact that I did not recall seeing any special sign saying this was a "special or "2 day price" I only saw the 60% off-which I agree was a very attractive price and I originally thought that the 20% was included in this calculation which was incorrect and where the problem starts.

What I do not agree with is the following:
1) At the time of purchase, the cashier did not indicate to me that the item was not allowable for the 20% discount
2) Leaving the store on Dec. 26, I did see the "item not coupon eligible," but dismissed this fact because the price calculation for the 60% off was not shown and I assume that because the 60% off was taken, that the 20% off was also appropriate and taken as well-and that the statement of "item not coupon eligible" was not applicable to this purchase.


My difficulties stem from the following:
a) No one indicated to me that the 20% discount did not apply at the time of purchase
b) Your Quakerbridge staff on Dec. 28 could not wait to explain to me that the 20% could not be applied and that it says right on the receipt that this is indicated and indeed it does.

It was the way the staff went about the matter, Ms. Candy David and Mr. Andrew Leitrin? (Operations Manger) were short and curt-the message that was coming thru was get the heck out of here, we covered ourselves with this statement "item not coupon eligible" and we'll see you later-finished. In fact, Andrew was nearly walking away from me as soon as he approached me. With that treatment, I was a bit curt myself.

Never-the-less, the extended treatment will be remembered and Ms. Zingo (Store Manager as I understand it) might wish to provide some tips on better customer communication and the handling of a customer. Had it been explained to me at the time of purchase, that the 20% could not be taken off, I would never had this "confrontation" and I would have understood completely. In the end, what was a very good purchase became a very ugly scene and and terrible store experience. And the Sr. Quakerbridge staff leave a lot to be desired.

Posted by Lady D


Congratulations on the wonderful selection of coats and wraps that you have out for this Winter Season. Thank you for responding to my Letter of Non-Service Complaint dated September 11, 2013 from the White Flint Mall, Rockville, MD Store. I shop at Lord & Taylor very frequently and have for the past 15 years, so I was quiet upset with the horrible disrespect of non-service that I received during my last visit that words cannot truly express how I felt during that visit. I purchased some items on the 1st floor but could not get assistance yet all of the other shoppers around me was receiving service. I went to the upper level and the same thing happened. I returned my purchase and hobbled out of the store (On my one crutch).
In your letter of response, the Regional Manger did contact me via telephone. She informed me that she was sorry and inquired who the Associates that did not perform the service were. I informed her that it is on the receipt that I attached to the letter to corporate. She then informed me that she will chat with those two Associates and there was no follow-up with me.
This prompted me to want to contact Corporate of these procedures and how unfair as a Consumer it was to me. After praying about this, I went to the store and was able to speak with Manager Ms. Jackie who apologized profusely for those incidents and went to her Manager to see what else could be done. She returned with another Manager Ms. Karen who also apologized and they presented me with a $25 Gift Card. Any time something like this or similar please contact a Manager to rectify it right then is what they said to me.
Although I did not purchase my Wrap, Thank You Ms. Jackie & Ms. Karen for Wrapping your Compassion and Customer Concern around me! Being a young black handicapped female, I am so appreciative for the level of Customer Service that I received. This was what I was accustomed to receiving while shopping at Lord & Taylor. Kudos to Ms. Jackie/Ms. Karen once again!

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