It seems customer service lacks training when it comes to resolving issues with delayed bags. When a partner member of Star Alliance gives you the baggage claim number in their format and Lufthansa uses another format, but denies the claim because customer service cannot understand the difference.
It would just be simple if the Star Alliance group just used a standard format across all the airlines. But that would make things simple for the customers to get issues resolved
I have been rape off of of $486.90 for ticket I had to cancel but they didn't refunded nor issued a voucher credit for next rebooking flights. Basically they took my money and they lied that they refunded a ticket but Lufthansa only refund $74.86 for sits. Even if ticket was non refundable I should receive a credit towards next purchase like every line are doing. They basically stole my money. I do not recommend to book a flight through this Company.
Lufthansa German air lines is not worth travelling.we were to travel from Atlanta to Bombay via Frankfurt to Bombay on 23rd November 2013 but due to technical snag flight was called off.Note we are senior citizen.they put us on next day flight from Charlotte to Munich and from Munich to Bombay.Since there was delay in charllotte flight we were once again transfered to flight which would take us to Philadelphia and from Philadelphia to Munich and from Munich to Bombay.Note during leg flight from Atlanta to Philadelphia we did not get Asian Vegetarian food.We have to forego since there was no veg on board.We have to fill our belly with bread and soft drinks only.36 hours of flight for senior citizen and for first leg of journey no Asian veg food.Now that we are asking for compensation Bombay office is giving vague /lollipop reply by issuing us 5000 miles award points is it justifiable?
The worst airline in the industry and they wonder why they are losing market share. Case in point. I booked a flight from the US to UK in early April (flight is in November), paying in full for the flight. By August 10th Lufthansa had made 5 changes to my schedule, each adding time to the trip. I am to receive a total refund because of unacceptable connections but was told it would be 6-8 weeks to receive the refund. Beware!!!
My flight from Frankfort to Budapest 2/22/13 could not have been better: great food & attendants, comfy, pretty interior, far superior to any other airline. On arrival in
Frankfort, Lufthansa was striking, causing a missed flight to Budapest & a day of prepaid entertainment plus a miserable nightmare night in Frankfort with expensive, dirty accommodations. My thinking is that Lufthansa would want to make restitution for the $384 the strike cost me, an 80-year-old on her once in-a-lifetime trip to paternal grandparents' European stomping grounds. Thank you. Jean
I left my purse on the floor of my Lufthansa flight from Paris to Frankfurt on 10/18. I have sent many emails and was advised that my purse was not found.
I was on flight #1029 I was in seat 23B. I know the purse was on the floor of the seat in front of me. I was made if black material and called a traveler purse because it had many compartments.
IN the purse, I had my cell phone and a wallet as well as miscellaneous items (keys, make-up etc.
I was reassured by the staff at the airport when I reported it shortly after deplaning that it would be safe because of your
excellent security.
Please help me. My phone Thank you
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