MAACO Corporate Office

MAACO corporate office headquarters location, phone number, address and feedback

Please find details for the MAACO corporate office below. We do our best to keep this information current, but if you are aware of any updates to the MAACO corporate office headquarters information we have, please feel free to submit an update.


Corporate Office Address:
MAACO Franchising, Inc.
610 Freedom Business Center
Suite 200
King of Prussia, PA 19406
United States
Phone: 610-265-6606
Fax: 610-337-6113

MAACO Corporate Office Comments

Posted by Anonymous


What is going on???? The MAACO office here in Forest Park, GA has my truck for over a month and now NOBODY is in the office and they took my deposit of $964. I WANT MY DEPOSIT BACK AND MY TRUCK!!!

Posted by Anonymous


After leaving my 1990 Lexus LS400 for body work with Maaco over 6 months, I returned to get the mileage information today because I changed the status of the car to antique. What I found was unacceptable. My middle console was totally destroyed my radio on the floor and harness cut to pieces. I brought this to Barry Pursell - Sales Manager at the location and he had no clue how this could have happen to my car. When I asked him where my keys were he responded with "I can't find your keys." This is outrageous that my car was vandalized while on Maaco Property.

Posted by Don


I took my 05 F-150 in to have the bed redone as it was rusting on both rear wheel wells. They had my truck for 1 week and when I got to look at it I could see bubbles in the new paint I called and took my truck back they kept it for another week and got it back but the bubbles are still there and it's rusting through again and it's only been about 1 month. Corporate dont say or do anything

Posted by Charger


You guys are garbage and that's speaking highly of you. I could've done a better job myself with spray cans in a sand storm. I paid for a complete paint job including door jams...they didn't do a good job with that they also didn't put my emblems back on nor did the finish the wheel wells. For some reason they messed up the trim around the windshield drivers side and ripped off the trim above the passenger side doors on the roof(they did replace that). For some reason my ceiling fabric was ripped nearly all the way across the windshield and everything around the factory stereo was tampered with. I would give this a -5 star rating. This place is inept at best

Posted by JOE


I recently had the worst experience and customer service I've ever had in my life. I took my daughter's truck in to get a fresh color change paint job for her graduation and birthday present. I dropped the truck off on Monday 6/21/21 and got it back Thursday 7/15/21 with issues still not corrected and was told not to come back. I went over all the issues with the manager(s) in person 5 times during that time span and got told each time everything would be taken care of which did not happen. Very frustrating and horrible customer service.

One big issue was over spray, I understand over spray is going to happen but this was uncalled for and not professional at all! I had paint (not over spray, but paint) on the interior dash (which was a brand new dash and now discolored and messed up), all inside the wheel wells & complete under carriage, all over the weatherstriping, all on the bow tie emblems (which were custom wrapped), all on my seats, all on the inside trim pieces, rims & tires, windows & mirrors, engine bay, on the radiator behind the front grill, door handles. The exterior of the doors at the door handles have chips on them which was supposed to be fixed but was not and I was told it was because they can't do more than 1 warranty a week. This is complete BS because I never even took the truck from the shop so how is it a warranty item, this is a quality defect from their work and should've been resolved before I was given the truck back.

I was told I had to pay in full now and bring my truck back in 3 weeks for the doors to be redone. I refused to pay the complete payment at this time and offered to pay 80% off the cost now and the remaining once the doors are completed as this was supposed to be done correctly. After an hour of back and forth, I was given the keys to my truck and told not to come back. I'm left with interior damages of $500+, over spray and chips on my doors still. This is ridiculous and needs to be addressed and repaired correctly asap!

Posted by Mike B


The Shop in Greer S.C. is repainting the roof on my 4-door truck. This is a warranty job, as the clear coat started to flake again. This was a scheduled appointment!
I dropped off my truck on Sunday night thinking that they would start sometime Monday. Well at1630 Monday I drove by to se my truck parked in the same spot I left it. They called me on Wednesday and stated it would be ready for pick up on Thursday afternoon. Well Thursday morning I get a call stating it will be painted today! Why the lies? This is a 4-hour job. Why would you lie about any of this? Long story short they had my truck for 5-days. Why, is all I want to know?
I will not send anyone to a Marco shop after this! They have very POOR customer service!

Posted by James


I am so unhappy with the service from the Maaco in Detroit Mi.on Plymouth Rd. They have had my car since last month & keep lying to me telling me it's going to be ready & it's not. They told me 2 weeks or less when I dropped it off 4 weeks still not done. All I want is my car back & a refund
They either don't know what there doing or their not working on it

Posted by Anonymous


I took my brand new 2021 Toyota RAV4 to make them in Bellingham Washington. I requested dark purple metallic. I paid $1500. The color they painted it bears no resemblance to dark purple metallic. Not wanting to be adversarial, I suggested (as a compromise) that I could pay 750 for them to do it properly even though it was their mistake not mine. Matt only would go to 10% off!! is he crazy? Again, this was their error, not mine. In speaking to Matt, I asked him if he had even seen the emails with the pictures of the color I wanted and he said no. So what's the point of sending an email if he doesn't read it? I have had vehicles painted by Maaco before and has never not been fully satisfied. Until now. They should take the franchise away from this guy

Posted by Elima4


I took my car in to be repaired in January 2021. Paid the down payment so they could order the part needed. Well 3 months later after excuse after excuse they came up with another excuse for another delay!
I am VERY unhappy with the way they poorly handled my case...VERY UNPROFESSIONAL!
I will NEVER recommend MAACO to anyone and I will let everyone know how I was treated!!!

Posted by Kattie


I was so impressed with the Maaco in Lubbock tx that I wanted them to be recognized. They took our Chevy and a lifelong dream of my husbands and made it a reality. The finished product was beautiful!! Dan was great to work with and informed me every part of the way. This team in Lubbock went beyond! Every part of chrome was polished ever red was shining bright! Its was a beautiful show stopper when finished!!

Posted by Call it Trash coat not clear coa


Had my 2005 BMW 325Ci convertible completely repainted with Premium Macco Paint job at the Fort Walton Beach Florida Macco. Car went in on May 5-21-18. Was told 8 to 10 days. I checked on vehicle status after 10 days and found it had just been painted. I reviewed it with the Shop Managger and observed trash in the clear coat over the entire surface. Additionally, the door dings on the right side quarter panel had not been repaired. I was told the would correct it. Another week goes by and I call to find out thay have not touched the vehicle. Then I get a call to say it is ready. When I look at the vehicle it still has the same trash in the clear coat and the quarter panel is not fixed. They said they will correct. Another week goes by and I call and the Manager tells me they were going to reshoot the clear coat. I was told it would be done by the next morning. I went to pick up the car and it was outside in the rain. I asked for a towel to dry it off so I could inspect the finish. The exact same defects are still there. The Manager said that was normal and he would not repair because I did not get the platinum package. Unbelievable. I contacted Macco Corporate but they said I would have to deal with the Local Franchisee. I took the car to another body shop and the said it would have to be completely stripped and repainted to fix the defects caused by Macco. My car actually looked better when I took it in then it did when I picked it up. I am working with my credit card company now but if this fails I have all the paper work ready to file a small claim in court.

Posted by 1995 Buick LaSabre


I took my sons car 1995 Buick LaSabre to have it painted on May 22, 2018 to MAACO in West Ashley SC. The young lady that gave the estimate told me that the rear bumper had to be stripped because it had cracks in the paint I agreed. When we got to the side she made comments about the paint condition, I pointed to the paint damage right below the side windows and said what about this she said it was sun damage and it would be find once they sanded the car since she was the expert I said ok. The only repairs she noted was the rear bumper. When I went to inspect the car on Friday May 25 the paint under the side window and the back window was trouble I could see all the damage through the paint. There was also a paint run near the rear right side and spotted paint on the left rear side. When I brought this to her attention she said they only surface sand and I did not ask for the door to be repaired. Then I repeated what she had told me, when I wrote these comments on the certificate of completion she became angry and said she would write up an estimate for the repairs. I am not about to pay for repairs that was caused by the shop or herself. Then I talked with the manager and showed him the bad paint and stated what she had told me. He said she had been working there for a long time and she did not tell me that I told him my wife heard her also he then said I don't believe you. Then he said he would charge me to repair the damage but he would not charge me for the paint. My wife became very upset and was ready to leave and said we cannot trust these people. If we leave the car they might cause more damage because the manager and the lady that did the estimate had negative nasty attitude to us. Then my wife told him if we wanted the car to look like crap we would have gotten cheapest paint. He than offered to give us $50.00 refund, All we were doing was betting our gums and was not about to pay for something that we were told that would be corrected with the sanding. So we took the $50.00 and left disappointed and unsatisfied with the attitude and the paint job. I have had four other cars painted at MAACO two in North Charleston SC (the $299.00 special) and two in Summerville SC (out of business now)(priced above the special) and all four make this last on look like

Posted by AP


06 Mazda Tribute Paint Code

I have a 2006 Mazda Tribute that was painted at Masco in SC. They painted using Paint Code G2 which is a generic for RED in general. I questioned this and they would not listen as if I was an idiot. I told them that the year of Mazda Tribute had 1 Red color known as Paint Code Number 25W/G2 this was painted on all 06 Red Tributes and it is not a General Red it is known as Red Fire Metallic. Now I have a Mazda SUV that has right color Door Jams and Wrong Color Exterior. any suggests?

Posted by feed back


I james rankin just got my 1993 dodge Dakota truck from your shop in Saraland al. I could not see the job done until I got it home and washed it the top had a circle like the moon front grill was to be black its green and black the back bumper was to be black I found that before I left I think they used a can if spray paint poor job right back corner was a split of paint. this truck is seen by a lot people every day be honest I could recomond this shop to anybody if you would like to call me feel free to so.251 504 3292 I donot want any contact with the people from that shop.

Posted by Luc Dupuis


I Just Picked Up My 2012 F 250 From Your Location 983 Wall Street Winnipeg Manitoba . I Have To Tell You That I'm Very Disappointed In The Job. I Got The Lower Rocks Painted, They Should Repair The Dents Before Painting And The Paint Doesn't Match . This Job Looks Like It Was Done In A Backyard . They Had The Truck For Over A Week And Look Terrible . I Can Send You Pictures If You Would Like Too See .

Posted by Not happy


I had my vehicle painted by Maaco in Port Richey Florida, truck lid started to flake off, took it in again, repainted , then other areas started to flake off, they painted it again, again it started to flake off, Manager blamed it on poor prep, and decided this time to use a better paint, again painted the entire thing, I picked up the truck, looked great, but in the sun and at night you could see striping on entire thing. I took it back, Manager said that its hard to do a perfect job, and its hard to get it right, and during this painting, and prep they left a one inch line around my bumper system that the paint seemed to be removed. Again Manager said can't fix everything and it I wanted the bumper system painted he would go in half but only if I paid with cash. Well MY BAD, I took the truck to them, and had them paint the bumper system, it looked good, but there was debris under the paint and overspray on my wheels and areas of the truck. I took my truck back to them and had the ASST. Manager look it and he used lacquer thinner to try to get it off, and then could not do a detail, or anything about the debris under the paint, and told me that if the bumper system peeled off its too bad. I hope that Corporate Management gets this message and wants to talk to me. This location had my truck off and on for over a month and it still not write, and for them to tell me to pay with cash so they would not have to do a ticket for it is wrong. Call me I wrote a check and did not fill in the name.

Posted by Anonymous


I was in an accident on Saturday, September 17,2016 with my lexus and could not get the front passenger door to close. We contacted Maaco on 71st. Street in Indianapolis, Indiana and asked whether they might be able to help. I live in Illinois and needed to be able to drive my car home. We had the car towed there and even though the men there were not sure they could help, they jumped right in and spent at least 45 minutes trying to get it to close. Mr. Jay Sayyah is the manager there. He and 3 other men looked at it/worked on it and they were able to get it to close so I could drive home the following day. This was close to closing time, 1pm, as it was a Saturday. These people could not have been more helpful, nice and accommodating. I just want them to know how much I appreciated their help. They were cheerful and could tell that I was upset over the accident. They were a lifesaver for me!
Norine Kapicak

Posted by ANGRY CUSTOMER


I Had My 2002 White Honda Painted By Macco On Atlantic Aveenue In Raleigh North Carolina I Paid Over $800 For Them To Paint It From Whote To Silver The Silver Is Not The Color I Choose Its Lighter I Purchased Brand New Rims On My Car Prior To Taking It To Macco Well I Get My Car Back Paint Is All On The Door Trimming The Fender Part Was Cracked It Was Not Like That Prior To Me Taking It To Them They Had A Fit Because I Kept Telling Them It Was Not Like That When I Dropped It Off Im Ticked Off I Paid Them Upfront I Dropped My Car Off 7/13 I Went Back The 7/15 And Car Was Still In The Parking Spot They Did Not Pull The Car In Until I Mentioned If It Was Not I Would Be Getting A Refund Picking My Car Up So How Can A Car Be Painted And Sand Down In A Day And Painted Car Was Ready Monday No Way Car Was Sanded Down Im Going Higher I Demand Answers I Paid Up Front Before Car Was Fixed And This Is The Treatment I Would Never In A Million Years Ever Refer Anyone To This Place Upset Customer Still See Scratch Marks From White Paint But It Was Sanded And Was Told I Would Love Color And Would Not Be Able To See Marks That's False I See Every Mark That Was Up On White Car Still See Through Silver Car They Just Took My Money

Posted by Ticket # 27807-1


I will be sending you a copy to two letters written to Maaco, 863 Research Rd., Richmond VA., This letter will explain my dissatisfaction with my recent repair. should receive it the week of 3/14

Posted by Frustrated customer


This company (at least the Alsip, IL location) has HORRIBLE customer service skills. I needed a receipt from one of my drivers, they advised they had a system wipe so they couldn't provide it. I asked if their corporate office may have this information, they said maybe. So I asked if I could have that number....they put me on hold, another guy picks up and tells me I can google that information...that's what he is doing. That is terrible customer service...then he hung up on me. All I wanted was the number and a copy of a receipt. I was not rude, and was professional the entire time on the phone. But they were rude from the get go.

Posted by Paul


I understand Driven Brands operates a customer call center for you. However, they are not doing anything to assist my situation. If you truly care anything about customer service please contact me.



Paul Gross

Posted by Disappointed


Just watched Undercover Boss regarding MAACO - maybe he should have checked the internet prior to going undercover to see what the "REAL" challenge lays. Jose acts so concerned about "HIS" company - too bad that doesn't show here on the internet with all the complaints that I see. I thought about MACCO until I read all of this - especially here on Watt Avenue!!

Posted by Anonymous


I recently had my 1995 Mazda Miata convertible painted at the Maaco in Chicago Ridge, IL. It was not the color I was expecting -- I was never shown color charts to choose from. Was told "It's my favorite color. You'll love it." It is a nice color -- however, I am missing the front driver's side mud flap. When I called about it -- was told they would call me back -- they never did! I had to buy a new SET of mud flaps as I could not purchase just one to match the rest. When I started to change the passenger front mud flap -- I saw that they never removed it to pain under it. THEY PAINTED AROUND IT!!!
I want to take it back to get the color I want and done right -- but I'm afraid that they will mess up my car some other way.

Posted by 1979 Corvette owner


I had my 1979 Corvette painted at Maaco in Addison TX for $1827.00 in Nov. 2014 and these guys have not yet got it right YET! Today's date is July 28th 2015 and I have taken it back 7 times for them to fix there bad paint job! Ken The manager has given me the run around and never doing it right! This time he's had the car for 2 weeks now! Who ever is in charge at the Corporate Office need to send them a real painter or someone in the Corporate office come help those guys in Addison TX paint my Corvette right !! Does the Corporate Office DVD's "HOW TO PAINT A CAR"

Posted by melinda


my name is Melinda McCracken brought mu 86 prelude into your shop in shorleline wa july 1 for a paint job 1700.00 some minor body work, drove this car in running perfectly, couldn't get a straight answer from anyone one when it was going to be ready finely I called Tuesday the 7 said be ready Wednesday moring, I get there not ready, john said 1/2 our to 45 min to hr finely called about 4 yes its ready, get there car wont start has power, john said battery garbage its a new otium battery, jump start car loud metal on metal thought it might be fan, but that's plastic, bottom line had it towed to a mechanic in Everett, some how the engine had no oil rod bagging, so something really needs to happen here, I drove that car in should of drove it home, fix your mistake please, poor customer service very disatisfyied

Posted by Anonymous


I had some work done on my 2005 Tundra about a month ago at your location on South Sante Fe,Drive (approximately), in Littleton, Colorado. I have taken all my cars there for years and have been very satisfied until last month. I went to pick up my truck and the bumper wasn't even attached properly, trash in the bed, and a chip on the hood that didn't get done. The truck was filthy with light dust all over the truck.

I went in to talk to Todd, and he immediately had an attitude. He said "is the trash mine or yours"?. I said yours. Really, he had the guts to say "mine or yours". I showed him the bumper that wasn't attached correctly and the chip on the hood. He said "the chip isn't on the paperwork" He took the truck back to the shop while I waited. Todd put some touch up paint on the chip which was about the size of a dime. It doesn't look very good, and I expressed that I didn't want it to eventually rust. He ran it through the car wash, what a waste of time that was. It would have been better if it had rained on my truck, it would have looked better than your car wash. No care in the world to make my truck look like it was just worked on and painted. Todd could care less, he brings in a check.

I spoke with the person at the desk, that took my original order. I asked him why he didn't put the chip on the paperwork, he said he did. Todd, didn't address it at all. Todd was not very professional that day nor did he care. I asked who the supervisor was and he said it was him, with an attitude. I don't care to do business with Maaco in the future at all.

New management, new employees, what ever the reason it is not the same company as in the past. I think you need to take a look at your supervisor and the employees of this Maaco. Do you have so much business that it doesn't matter how you treat your customers, more will walk through the door anyway. Sad, but true.

I also want to comment on your commercial on tv. It is disgusting. What are you thinking? Having someone throwing up on a commercial, really. I have to MUTE the tv every time it comes on it makes me sick to my stomach. Who in the hell are your marketing people to think this is OK. Well, it is not. You need to pull this commercial immediately, if you think this is going to get business,think again!!

I will never do business with Maaco again, for these 2 reasons. But, you probably don't care, some other fool will walk through your doors for a shocking surprise like I did.

Posted by K8


Your current commercial on TV that shows or suggests people vomiting is not the impression I would want to associate my company with. Your company is much better than that ad campaign! Time to get rid of those advertising people and start fresh! Try a little bit of magic of before and after than with puking noises! Leaves a bad taste in people's mouths. Just a suggestion. (I was a happy customer back in 1975)

Posted by Doin12volt


Don't fall for the " We are now a Maaco Franchise and under new ownership" line - thats what made me give them a chance, and they are doing nothing but blowing smoke...Liars and thieves.

I am writing to tell you what I am currently going through with the Fort Walton Beach FL location. I dropped my 2008 GMC Sierra Crew Cab off on Thursday, 03/12/2015 for a complete paint job. I wanted the original color so there was no "jamb work" and no body work. I was preparing to sell this truck and wanted it to look its best! I was informed by Chris that there was a special running, and that the total cost for this service would be $630.65. I even asked about the more expensive paint job ($799.00) and was told it was just a different paint and he wouldn't bother spending the extra money. I prepaid, and was told the truck would be done the next Friday or so.

I received a call on Monday 03/16/2015 telling me my truck was done and ready to be picked up. I went down to view the truck, and to tell the truth, Im pretty sure I could have done a better job myself. The paint on the passenger side and hood looked so thin that you could visibly see primer under the base coat, the tailgate was horrible looking and the entire truck had a horrible orange peel. The drivers window was also rolled up past the frame and hanging out of the door. I had to remove the window, repair the regulator and put it back together in the parking lot myself, just to keep the window from being damaged or damaging the truck.

I told Chris that this paint job was unacceptable and that I wanted it painted correctly. At this point he became aggrivated, which I can understand, but it wasn't MY fault. He then told me he would repaint the two doors on the passenger side, but it would cost me $75.00 additional!! I disagreed and asked him if he would want his own personal vehicle to look like my truck, to which he replied "no I wouldn't". I left the key and told him to take his time and just give me a call when it was done.

Since then, I have gone on vacation for a week, and waited 3 weeks more. I called and spoke with Josh yesterday 04/10/2015, and was told "they haven't gotten around to fixing the paint job yet" They have had my truck for A MONTH, and it is still not done.

I did not go in asking for the cheapest paint job possible, I had well over $2,000.00 in cash on me when I dropped off the truck, and like I said, I even asked about the more expensive paint job and was told "don't bother".. It is OBVIOUS that my truck was the result of someone trying to "knock it out" and make some quick cash, because I dropped the truck off Thursday afternoon, and Maaco is CLOSED Saturday and Sunday, and I was called Monday morning to pick it up...so my truck was prepped and painted on Friday, in a single day? The results show.

So here I sit, a month later. my wallet $630.00 lighter, and no truck. I'd really like it back, because I want to sell it, and being a 2008 GMC Sierra Crew cab 4x4, with 70,000 miles, it books at about $26,000. Its value is only going down as it gets older. Id like my truck back, and an explanation, please?

Thank you,

Josh Crager

Posted by Complain to the Better Bussines


If I don't hear from Headquarter soon, I will be contacting the Better Business Bureau and going to the TV station for someone to investigate why MAACO has so many dissatisfied customers and don't do much to resolve the issues.

Posted by Bad Customer Service. Bad paint


I had my car painted in January and it is the worse paint job I ever seem. they change the color and gave me a poor excuse. The paint need re-touch and they have been giving me the running around and this is April 9th and still have been able to get an appointment. O'Neil the person in charge at the Hialeah Branch Hang u on me.
I could not believe it. I told him I will contact Headquarter and he said there is nothing they will do. I hope Headquarter do something the MAACO reputation is going down the drain due to POOR Customer Satisfaction, and lousy paint jobs.
If I don't hear from them I am going public and more.

Posted by chris clark


Just had my truck painted by maaco. Not satisfied. Whole truck has orange peel maaco called it fish eye. Their response was well its a stage 1 paint job thats normsl. WHAT? Was i told about this before? No! Truck was promised to be done in 5 days. 10 days later i picked it up. For 4 days they were detailing it. I pulled the tape and paper off under the hood, passenger door and am still finding it. Had to tighten all door screws. Rubber weather stripping around the driver had a 6inch strip torn out of it along with scratches. Driver door was closed too soon after painting so paint all around the door jam needs to be redone. Some prep tape was painted into the truck. Overspray all over tiresand chrome rims, leaf springs and whole under carriage. Paint dust all over dash. I paid 1216.80 for this mess and have to go back in 30 days for corrective work and damage repair. The owner of this maaco center m2076 7215 watt ave north highlands ca 95660 said thats how stage paint jobs turn out there was nothing he could or would do!

Posted by That special one


Just being real about it i feel like yall owe me alot custom car was painted in the 90s ,been in the carshows with same paint and yall special ed workers messd me around . It would have been different if i paid yall to make my car look decent

Posted by That special one,lol


Look macco ,im not going to bad mouth you. There are things that need to be done threwout your company like every one needs to be Fired !!! I took my custom painted hand piped 1977 malibu to a shop in kc mo ,went for a small scratch and dent repair ,went to see my car a week later all of the piping was removed from my car ,my car had cracks in the paint,over spray on everything ,you can see where they painted over the pilling clear coat from the previous paint ,then was told that if i give them 960 more they would take it back and fix it the way it should be done . Ooo it has not been 30day and my paint is starting to spot with rust on my hood this lack of supervision over these people is leading cause of crashing companies lawyers and lawsuits bout to be a pain thanks

Posted by paul


I had the worst experience i have ever had in my life at this location .i was told that i have nothing to worry about just trust them and thay would take care of me . from the time i droped my car off to be repainted i was lied to . I payed allmost 1200.00 dollors and got my car back unfinished. 1, I droped my car off to be repainted it took over two weeks i went to pick it up it had over spray all over it was not finished was asked to leave it and come back so i did 2.I came back one week later thay did not touch it .i was told i need bring it back on the 14 of march so i did . i went back in a week thay did not touch it .i was told give them till the wed, the next week so i did . i came back on Wed, the person told me he didn't tell me it was going to be ready (ok) that was a lie. he kept telling me work with him he will get it done . i thought i was working with him this was three times he said work with me . So ileft the car one more time went back two weeks later thay did not touch it . this all took place from Jan, 26 2015 to March 28 . i guess thay tucked it to me i touch my keys and car and left . i will never use Maaco again . the funny thing i got the impression thay didn,t care

Posted by Sadonya


According to several TV ads Maaco was offering auto painting for either $399.00 or for half price. There were no disclaimers regarding type of paint or make of car. in the TV ad. I took my jeep in to your Glendale shop and was told that the only special they were offering at this time was $100.00 off. Imagine my surprise when I heard the add repeated on TV this evening. This is no way to do business.

Posted by Anonymous


The Maaco in Tri County, Cincinnati, Ohio gave me an estimate on my truck that was in a accident. They were willing to work with me so I thought. I am a single mother, that works 12hour shifts and needed my car fixed.I needed two doors, and a fender. Cheryl working the front desk left out things clear as day that needed to be fixed. I was told the sooner I got it there the quicker it would be ready. I dropped it off Monday March 9, 2015 and was verbally told it would be ready 2-3 days. Days went by and I haven't been called not once to give an update or progress of my vehicle. After returning the rental I had for 4 days, I called them day 5 which was Friday and was told it was not done and that they were waiting on a part. Monday comes around again and it was still not ready, still was never called and informed. Owner Greg was very rude. He told me the part would be delivered and that he did not know when. After rushing me off the phone, he called and left me a message stating where the part was and that I could go pick it up, knowing that I had no transportation. He did not care. The customer service is very poor. It was my worst experience ever with a business as such. I called Tuesday and was told the car was ready and that they called me, which was a lie. I sent someone to pick my car up for me, and was told there was a miscommunication and that the car is not ready.it has been lies from the moment I dropped my car off, but I gave them the benefit of the doubt. Wednesday before closing time, I see they were still not going to call, I called and was told the car was ready. I went to pick it up March 18,2015 and wanted to speak with the manager/owner and the lady working the desk named Cheryl was being so rude and ignorant. She told me I should have had insurance and was arguing and provoking me in front of other customers. So I thought about it, was me paying out of pocket, rather my insurance paying for it a problem? Why was my car there for 10days and I was never called and informed of anything about my vehicle? Why was I constantly lied to? I would never have another service through Maaco or recommend anyone. Lying, rude, poor customer service!!!!

Posted by Anonymous


The Maaco in Tri County gave me an estimate on my truck that was in a accident. They were willing to work with me so I thought. I am a single mother, that works 12hour shifts and needed my car fixed.I needed two doors, and a fender. Cheryl working the front desk left out things clear as day that needed to be fixed. I was told the sooner I got it there the quicker it would be ready. I dropped it off Monday and was verbally told it would be ready 2-3 days. Days went by and I haven't been called not once to give an update or progress of my vehicle. After returning the rental I had for 4 days, I called them day 5 which was Friday and was told it was not done and that they were waiting on a part. Monday comes around again and it was still not ready, still was never called and informed. Owner Greg was very rude. He told me the part would be delivered and that he did not know when. After rushing me off the phone, he called and left me a message stating where the part was and that I could go pick it up, knowing that I had no transportation. He did not care. The customer service is very poor. It was my worst experience ever with a business as such. I called Tuesday and was told the car was ready and that they called me, which was a lie. I sent someone to pick my car up for me, and was told there was a miscommunication and that the car is not ready.it has been lies from the moment I dropped my car off, but I gave them the benefit of the doubt. Wednesday before closing time, I see they were still not going to call, I called and was told the car was ready. I went to pick it up and wanted to speak with the manager/owner and the lady working the desk named Cheryl was being so rude and ignorant. She told me I should have had insurance and was arguing and provoking me in front of other customers. So I thought about it, was me paying out of pocket, rather my insurance paying for it a problem? Why was my car there for 10days and I was never called and informed of anything about my vehicle? Why was I constantly lied to? I would never have another service through Maaco or recommend anyone. Lying, rude, poor customer service!!!!

Posted by kari


I have been working for maaco in tri-county Cincinnati Ohio location. The owner greg will not pay me my check or my commission money. greg has refused to pay others and refused to give them their W-2 forms. The short time I have worked at this location I have noticed two employees who come and go as they please. The manager greg complains about it and does nothing. greg the owner has changes my estimates that were high in commission and took my name off and oput his name on them. The owner has admitted he was an engineer for toys and doesn't like to work with people and has no back ground in the car industry. I went to pick up my check on Friday, February 27, 2015. The owner greg said that he would have my check there. Upon coming he did not. He said he did not call it in. Greg the owner said next Friday. Since then he has harassed me on my telephone. I want paid. greg has also let vehicles that were not matched properly leave the facility which does not get repeat business. greg makes mistakes on his estimates and blames it on others.

Posted by john baines


Worked at maaco n pearland wasnt paid for overtime n didnt paided my week n d hole check

Posted by [email protected]


I recently saw you on Undercover Boss and was impressed with your business standards.

I called the Maaco at 2222 W. Deer Valley, Phoenix, AZ. to inquire about the $399 special that is now on. My first question "how long is sale on". The fellow did not know. Next question $399 is the sale price. His answer was "that is just a gimmick to get you in the door and will cost more". So, not going there.

Posted by topkat


don myzell Charleston,s.c. I,ve had several cars painted at maaco, but this last one blew my goard,i took my ford pick,up to maaco to be painted , got a date for it 2 b done,went home and done all the body wk returned for the wk 2 b done, when I returned to pickup my trk, they did,nt paint the inside of the box, they said I was suppose 2 tell them,,, I said I wasn,t a mind reader,i told them you can plainly see where I did the body wk all I get is a blank look, no answer,,i said if you would,ve called you would,ve found out,,,, why didn,t you call there again,,, the blank look,,,,,i asked if he was going to paint the box,,,,he says ,,it is what it is,,,i told them that I have a big mouth,,,,this was very unprofessional of the employee,s at maaco on sam rittenburg blvd,,, charlestn, s.c.

Posted by Anonymous


I saw your ceo on tv, undercover boss, I got inspired to go to a maaco to paint my 1967 buick wildcat!!! my poor body work aside ,,,, the paint job was a joke!!!!! I have no less than 12 runs in the paint! I am not sure butt ,,there is enough dirt in the paint to make me think that they did not us the paint booth to spray it!!!!! when I said something about the dirt and runs they passed it off to my poor body work! i was hoping to at least be able to brag on your paint work.... now i will just ,,,when asked tell them ,,, it was painted by MAACO!

Posted by Corie


I just picked up my 2001 Lexus from the MAACO store in Prescott, Arizona and I wanted to tell you how excited I am about how beautiful it looks. It had rust and oxidation and scratches and it is gorgeous now!!! Thank you to Tony who was just great in getting my car back to me in less than a week. He under promised and over delivered!!! Thank you for making my car look like new again.

Posted by deafchef


I took two classic cars to the Maaco in Glendale California and to my surprise a year later the cars are not done, they lost many of my chrome parts and refuse to return my $20,000 dollars I paid in advance. Trying to work things out with a corporate manager named Peter Twittle is a joke, he called me last two months ago and has not returned my calls since. they still have one of my cars at their shop and not only am i unable to retrieve it but they refuse to discuss it with me. This is not the company i trusted it to be. they are horribly disorganized and dishonest.

Posted by tweety bird


I had a beige 4 door Hyundai Elanta & I love her. I took her to the Maaco on West Colonial Drive, Orlando,FL. they did a terrific job, my only wish is, it felt like a was being nickel& dime by little details, that kept the price going up & up. so I settled for just the basic.
I just want to you those people there did a really great on my Brite Yellow Car.

Posted by Aubrey55


My name is Aubrey Jones in Philadelphia PA. Last year I paid to have some body work done at Maaco located at 7673 Frankford Ave. Well I never got around to having any work done for my schedule in college and two different campuses cause this dellimma. Anyway I go to where I paid $225.00 as a deposit to get my money back; well a representative named Dave gives me this long story about how that don't return deposits. I, then ask them nicely to return my deposit, since they never did any work. I've gotten the run around.

Posted by jon hollingsworth


I left a car there (71 chevelles SS) to get painted and the shop was sold- 49 Potomska ST. New Bedford MA . New owner don't do old cars is what I was told. I called and told them i was coming to get the car. They lost the keys???? They told me they would re key it and get it to me via there tow truck driver. three weeks has passed and I called yesterday and they said they would NOT re key my car and that I was on my own. Really????

Posted by a madddddd customer who paint jo


I just lost someone close to me pass away, so I had the new greenville Maaco paint my car, had 5 days before I get back from St Louis...get back they didn't paint under the bottom the wheel well and paint is messed up in spots where u can tell they didn't sand my old paint and the painters clothes touched the paint n messed it up!!! Didnt sand it at ALLLLLLL told me they do a light sand just so the paint would stick, i had about 6 cars painted professionally never was upset or mad till i wasted this money on the new Greenville SC Maaco....never again i promise u and they wont correct it just the bottom of the car and the wheel wells they missed gotta bring it back in 3weeks....I PAID $660 for a paint job that looks ruff and rushed, and all Travis the manager can tell me is the

Posted by DONNA


We Had My Sons Truck Painted For His Birthday/christmas Present At The Maaco In Danville Va. I Called Weeks In Advance To Plan This All Out Because I Live An Hour From There And My Husband And I Work 2 Hours From There. My Son Goes To School And Works Everyday After School So Arrangements Had To Be Made To Get Him Back And Forth. When I Called I Spoke To John Barnard The Manager And The Arrangements Were Made To Drop The Vehicle Off On 10-3-14 And He Said It Would Be Ready The Following Wednesday. I Told Him That We Would Be Up There To Pick It Up On Thursday 11-6-14. On Wednesday I Called To See What Time We Could Pick Up The Truck On Thursday To Which John Said He Would Call Us Because He Wanst Sure. He Said It Might In The Morning Or The Afternoon. My Husband And I Took A Day Off Work To Be Able To Pick It Up. So Thursday Comes And We Hear Nothing So At 3 We Call To See When We Should Head That Way Because We Live 1 Hour Away And John Says It Will Not Be Ready Until Friday. Which Of Course Is Upsetting And I Ask Him What Happened To It Being Ready On Thursday And I Explained To Him That We Had Taken Days Off Work And Had Just Sat There All Day Waiting For His Call. He Showed No Concern At All. On Friday We Take Another Day Off To Be Able To Get The Truck. My Husband Call That Morning To Make Sure It Is Going To Be Finished And Is Told That It Will Be. We Get There Around 3:00 And John Pulls The Truck Around Front. The First Thing We See Is That The Grille Is Broken And The Hood Has Chips And Runs In It. John Agrees That The Paint Job On The Hood Is Not Good He Says That His Guys Did Not Break The Grille. He Says Leave The Truck And We Will Repaint The Hood And That We Can Pick It Up On Monday. I Ask Him Were They Going To Knock Any Money Off Due To The All The Inconvenince And The Messed Up Grille And He Said He Would See What He Could Do. I Called The 800 Number Customer Service And Make A Complaint And Was Told That I Would Receive A Call Back Within 48 Hours.
Monday 11-10-14 My Husband And Son Went To Pick Up The Truck. The Hood Is Better. John Agreed To Replace The Grille And It Needs To Be Picked Up Today--so That Will Be 3 Trips To Danville 1 Hour Away--- And He Did Not Take Any Money Off. My Husband Ask For The Owners Name And Number.
I Called The Owner Pat Nichols And Spoke To Her About All These Concerns And All She Basically Said Was That John Should Have Not Given Us A Date To Be Able To Pick Up The Truck Because They Work As A Production Line And Something Could Go Wrong And So They Can Not Give You A Definite Date And That She Was Sorry About My Dissatisfaction.

Once My Husband Got Home He Noticed There Is A Run On Drivers Fender And The Toyota Letters On The Back Of The Truck Were Put Back On Crooked. I Called The 800 Customer Service Line To Ask Why Noone Had Returned My Call And To Also Update My Complaint. I Was Told That They Would Re Submit My Complaint.
This Morning Someone Named Shamika Called From Corporate About My Complaint And She Said That She Saw In My Complaint That I Had Already Spoke To The Owner Pat And That All They Do At Corporate Is Mediate Between The Customer And The Owner. So If I Had Already Spoke To Pat There Was Really No Need For Me To Talk To Her. I Informed Her That Since I Had Spoke To Pat We Had Noticed More Problems And That I Wanted To Speak Someone Over Pat And Shamika Said That She Had No Authority To Offer Me Any Money Back That I Would Need To Speak To Pat. So I Ask Her To Please Have Pat Call Me When She Was Able To Talk To Me.
So Here I Sit Waiting For A Phone Call
And The Grille Is Supposed To Be Picked Up Today And If I Had To Bet I Would Bet It Is The Wrong Grille
I Told Shamika I Feel That They Should At The Minimum Refund Me Enough Money To Be Able To Pay Someone To Put On The Grille, Repaint The Drivers Fender, And Put The Letters On Straight On The Back Of The Truck. She Just Repeated That Was Up To Pat.

In Looking At All The Complaints I Have Read And My Own I Feel That Corportate Needs To Get Involved More Then Just Being A Mediator Because In My Opinion If Things Continue To Be Like This Someone Needs To Shut Down This Franchise.
I Have Never Been Involved In Any Kind Of Poor Customer Service Like This In My Life. Its As If They Know They Provide Bad Service And Really Dont Care.

Posted by Anonymous


Took my buick lacross into maaco in Oxnard, california.
The back bumper was hit from behind and it was necessary
to have it fixed and have it painted. The work was magnificent and the paint matched so well that it looked as
if in came off the showroom floor. What a great job they
did......

Posted by Nicole


We have had a horrible experience with the perth amboy nj center. We took my sons car there for soem body work and a new paint job as a graduation gift. We dropped the car off the car was to be painted black as I confirmed this via phone with Chris the morning my son dropped the car off. We picked up the car and it was silver the original color and not black. We just took the car back on this past Monday to have it painted free of charge as they promised for their error. They told my son on Monday that they would call him... they never called... we called tuesday they told us they would call us back with with an estimated finish day, called again on Wednesday, they said it was being prepped to be painted and would call me back. No one called me back. My son went there on Thursday the latest possible day they told him the car would be ready. The car hasn't even been touched. My son was very upset and approached the guy Chris who basically was ignoring my son. My son got heated as anyone would at this point. Some words were exchanged, my son said they were acting very unprofessional and another guy approached him and began yelling and cursing at my son and proceeded to say he would smach my son in the face. My sister then got out of her car to defuse the situation and made my son take his car and leave. I want my money back for the paint job that they did not complete.

Posted by UPSET CUSTOMER WILMINGTON, DE


I Had A Bad Experience At The Maaco In Wilmington, De Fed Id #51-0345240 I Dropped My Car Off On A Monday And Was Told That It Would Be Complete By Eob Thursday At The Latest. I Called The Location On Thursday And Was Told That Not Only Was My Car Not Ready, They Had Painted It The Wrong Color, It Was Not Detailed, And I Could Pick It Up Friday And Bring It Back At A Later Time To Have The Color Corrected. It Would Not Have Been Much Of A Big Deal, However I Borrowed My Brothers Car For The First Few Days And He Needed His Car Back, So I Had To Get A Rental Car To Get Back And Forth. The Manager Rob Was On Vacation And The Acting Mananger "chris" Was Not Professional At All He Told Me That He Would Not Be Able To Compensate Me For My Inconvenience, There Was No Resolution Provided By The Acting Manager , I Asked If They Could Restore My Headlights As A Courtesy, He Said That He Had No Problem Doing That For Me And That My Car Would Be Ready Monday Evening, When I Arrived To Pick Up My Car Is Was Bolack As I Request But The Headlights Were Not Restored. The Manager Rob Said That I Could Come Back Anytime To Have Them Done ( I Work A Full Time Job )and Going Back Up There For A Service That Would Take An Hour Out Of My Day Does Not Seem Resonable. I Am Not Satisfied At All With The Quaility Of Customer Service And Feel That I Wasted Much Of My Time And Money. I Was Also Told By Chris That I He Could Not Take Any Money Off Of The Paint Job Because I Had Already Got A Good Deal, Which Imo Has Nothing To Do When They Make A Mistake, They Messed Up And Did Nothing To Compensate Me For My Time And Rental Care Expense

Posted by UNHAPPYCAMPER


I Highly recommend that you go somewhere else to get your truck or car painted. They have had my truck for almost three weeks when I was told it would only take a week. When I went to look at the paint job they did it was the worst I have ever seen. Their were scratch marks where they reinstalled the bumper, the interior weather stripping was not reinstalled. the over spray was every where. From a $1,600.00 paint job to a bait and switch price of $2,100.00. I should have saved the money and bought a new truck instead. Their is know customer communication on let the customer know when the truck will be ready. Oh I also forgot the rental for 16 days $519.60.

Posted by Anonymous


After having a poor job done on my 2007 envoy , I tried to talk to the owner at the Bethpage location , was met with hostility , and aggressiveness . Filing a complaint with Maaco was a complete joke . They care nothing about quality or customer satisfaction , or addressing complaints. The work was sub par at best . Street workers on the corner would have done a better job , and probably for less money.

Posted by jcatts


This is what I sent: To whom this may concern



In regards of my complaint on 6/24/2014, I have yet to received a phone call regarding this matter. It was stated on last email sent on July 1st, 2014 that I would be receiving a phone call in this matter. I have not received a phone call and it is questionable if this matter is going to be handle properly. I am unsure of how important this is to you because emails are a simply way to temp fix or make the consumer feel as if it is being taken care of. I need more then just an email, as this is a solid complaint with legitimate facts to make have this taken care of. It has been more then enough time that I have been waiting to receive an phone call. Therefore If you hold behind your statements that is your goal or the quality of work, then I should receive a phone call with in a couple of days. If there is a policy or producer on handling complaints, it seems that it is not being followed. For the sake of customer service and the integrity of the franchise MACCO, this matter needs to be debt with. If not, I have a legal right to prove that MACCO was not incompliance of the statements and promises on these emails and website based on the work that was done to my car.

I have had a bad experience once a while ago through the same shop and I thought this time around it would be different. I am not intending to go through the legal aspect of it as I feel this matter should be able to be taken care of but consider what option will I have it this complaint does not get taken care of the right way.



Thank you




There customer services is a joke along with the promises/statements made by them. I hope that one day just like the crap they are, they can be flush down the toilet for good. They make strong statements and have no regard for the outcome. I hope one day that they have forced to give a reason why they lie, rip off customers and lack of workmanship in a court room.

Posted by Quentin Thomas


I just had my vehicle (1951 Chevy 5 window P/U) painted at the MACCO on HWY 5 in Marietta, GA. The estimate was done at their HWY 92 locaton in Woodstock, GA and was $2100.00. Upon taking the vehicle to the shop on HWY 5 I was told they could never do the job for the original estimated price. The new estimate was $3500.00.After a couple of weeks of back and forth we settled on $3100.00. When I picked up the vehicle they had not installed the drivers side window and knocked off $100.00. FInal cost $3000.00.
I have had several cars painted by MAACO with some success. This paint job was about a B- or a C. However, they had no attention to detail and overspray under the hood was TERRIBLE. I had some detailing (Special Breather,valve covers,wire bundles, tires, etc)done on the P/U. MAACO either totally painted or oversprayed to such a point that some items will have to be replaced and many detailing efforts will have to be reaccomplished. It appears that no effort was made to protect the engine compartment. Contact with the shop during the work was very difficult. Requests were seldom followed-up and virtually all were initiated by me. THEIR ATTENTION TO DETAIL DOES NOT EXIST! This 1951 5 window P/U will attract a lot of attention. I will pass on my concerns at every opportunity.

Posted by Ripoff


The Office in Kennewick WA is advertising a 299 paint job you cannot get they are going to rip you off and charge extra for a truck (small) because it is bigger than a car. Not the truth we said no labor paint as is then they made a 375 labor charge for the truck anyway total 1184.70 I called to argue these practices to no avail. FALSE ADVERTISING Never go here

Posted by Anonymous


Your location in Roseville Mi has been running a LAST CHANCE sale ad for over a year.Doesn't seem right.

Posted by vans62


I drove over an hour to maaco because of the good comments I seen in reviews, It said on their website, we're open on Saturday's until noon. Well, after driving to that location, didn't show up on my gps so I called and I asked the guy about stopping in to geta quick estimate, he said "we're closed today" I said, it says you're open on Saturday's until noon and he replied well not this Saturday! Why are they answering at 9:35 am if they're not open?? Either my luck or they were in a hurry to close up and didn't want anymore customers.

Posted by hystrung032


as a previous employee at maaco. I worked for the maaco in aston p.a. Wilmington de, and lawnside n.j.. this is not an attack on these stores i'm just bringing to light the truth take it or leave it, their not painting my car. these three locations are owned by a man named frank castellino. he rips off customers on a regular basis. if you purchase a basecoat\clearcoat special the chances are it will be painted in single stage. let me explain single stage to you. single stage is basecoat and clearcoat mixed together. it's shot in 2 coats metallic colors can't be buffed so any flaws can't be fixed. maaco policy states their can be up to 9 defects per panel, that's a lot. before they have to fix it. most places will fix the job if a customer complains. single stage fades, chips lifts, and wrinkles very easily. it will last about 18 months. hence why they only give you a 1 year warranty. the offer a basecoat\clearcoat for around 800.00 it's a rip off. the quality of paint they use is junk. it's bottom of the barrel I paint cars and I wouldn't put it on my car, and i'm sorry to say I put it on other peoples car. they have a quality paint line but they only use it on their more expensive package. But the stores I've worked at won't actually buff your car even though you pay for it. they prey on your ignorance or lack of education in reference to paint. they win you lose.

Let me explain why I WAS an employee and I'm not now. the owner bounced 3 of my pay checks. each time it cost me 300.00. I did work and wasn't paid for the jobs. I worked four days and they gave me a check for 180.00 after taxes 205.00 before. I was their painter. Lying is of no intrest to me. if I lie you won't believe anything I say. i'm only informing you so you can see why i'm doing what I'm doing. you can choose to go to maaco. in some cases it's worth it. who has the money to spend 3,000.00 on a paint job on a car worth 2k. I get it i'm just onforming you the consumer that if you wanna get your money worth go to a different location. if you have gone to these locations and you wanna know what is wrong with or will go wrong with your paint job email me at [email protected] I will look at your car and see if their is something worth complaining about. i'm not interested in nit-picking that's not what this is about. it's about helping you get what you deserve and not what they think you deserve. if you want quality go to another maaco that's my advice take it or leave it.

Posted by Anonymous


The worst paint job I have ever seen ever I cannot belive this has even happin to me with 2 cars im so mad and feel like I was ripped off and so unprofessional with how it was done I mean you cant even call it a paint.job and body work at all

Posted by L.Rose


I have had an overall terrible experience with the Macco in Richmond, CA. I took my car in December of 2013 to get my drivers side mirror replaced. I knew that they would have to order mirror, paint it, and mount it. I was fine with that. In order to mount the mirror, my door panel needed to be removed. I don't use my trunk often, so a couple of months after I got my mirror replaced I tried to pop my trunk from inside my vehicle with the pop trunk button that is located on my drivers side door. I can't even push the button in to pop the trunk. The lady at Macco said that they aren't responsible for my trunk button and it is am electrical problem. I can see if I could actually press my button and my trunk not popping, it being an electrical problem. But I can't even press my trunk button, it's stuck. The problem is the placement of the door panel. I have never had any other auto body repairs to my car before, and my panel had never been removed before I took it to macco. But that is not all...Now the paint on my mirror that was replaced is peeling. The lady at macco said it's because of rocks hitting the mirror and they aren't responsible for touching it up. If rocks made you paint peel, then my whole car should be peeling. Terrible customer service, terrible prep work done by the technitia, terrible placement work, just an all around terrible experience. I would never go back there. I feel like Macco owes me. All I want is my mirror properly painted and my trunk button fixed. I'm a customer who paid for a service that was rushed and not properly done. Absolutely upset about everything.

Posted by karod1002


Can someone call at:773-9573378 me and explain what Maaco did my car has not been repaired from their damage.

I used Maaco as my car repair place for an accident in which my driver side toward back of car was damage..I have a 99 Mercedes Benz C230. I "drove" my car to the shop in Chicago,Il on Harrison Street, again I drove my car their to the shop for repair. I had visit this location before to check on a paint job and didn't go thru due to price and all he(Paul) wanted to do so I place this on hold.

Was impress how he talk to me about how it would be after paint job but price was too much. Didn't do the paint job!

After the car was hit I thought of many placed to repair the car until I felt if I took it someone close I would get it back soon. I decided to go with Maaco fixing the car damage from the accident. I "drove" my car to Maaco to check out price and how long it would take.

2 weeks later I was advise car was done so I got drop off to the Maaco that was repairing damage.Get in my car and the car wouldn't drive out! "Upset" and "angry" as I was Maaco had no business going under the hood the damage wasn't there.

Maaco did something to my car today my car doesn't drive!

Pist I am.

Paul is the Mgr and his phone number cannot explain to me what they did to my car.

Posted by damian


my name is damian and this is my story . I took my sons car to get it painted at the maaco here in el mirage az and they painted it once and it was the worst paint job iv ever seen so they said they would paint it again to 2 week gone by and they called me and said it was finished , we got there to see it. It was covered with dust so we couldn't see it very well but it looked better and he said done wash it foe 3 days , so after 3 days we washed it and it still looked like bad ,we took it back and had to fight with the owner to get him to fix it he did agree to fix it but he said it would be 2 or 3 weeks before he could get to it, I said that we have already paid for it so we should not be put behind all the other cars that are coming in but he did so now its been 3 weeks he's had my car and it will be 2 more weeks before he will even start on it ! that's bull!!! 6 weeks or more for a paint job !!!and we didn't get the cheap job I paid 1400.00 dollars and all he had to do was paint it we did al the body work and removed everything !!!! never never go the maaco in el mirage az they are bad painters !!! and I called the corporate office a week ago and they told me they would get back to me !!!! funny I have not herd form them I guess that's why maaco paint cars bad because the corporate office don't care how the cars look and if the customers are happy its all about getting as much money from stupid people like us

Posted by kim


you get what you pay for they should not even be in business if that's the case they should have a sign out front that says hey you get what you pay for. 5 months after my father passed away only having the fresh paint job for a little over a year and the car was garaged the paint is now flaking off he paid for the extra warranty but since he passed away they will not honor it because they say its not transferable so I will have to do it my way and stand in for the company with a sign to let people know what a horrible job they do and to look at my car first and I will take away as much business as possible if they don't want to fix their mistake and I will make them lose more then it would cost them to just fix my car

Posted by look at this


my name is Junior . I took my truck to your broad street rich. va store. It took your guy 6 weeks to paint my truck and 7 mounts for the paint to peel of . It cost me 1600.00 to do something I could have done myself. I talk to the lady that take calls week 5 . she in return talked to the owner of the shop an must had told him to get my truck done. now she wont call me back. There is a lot off bad work on my truck .

Posted by gotaclue


MAACO has been holding my car behind locked gate, having done no work on it. I want to take it somewhere else. Very bad business is MAACO. Dishonest and always trying to bump the price up after taking the car in. The MAACO in Santa Maria is telling me they no longer feel comfortable working on my car because they have a "hunch" the paint job will not satisfy me? These people make used car salesmen look like saints. Never use MAACO, they are dishonest.

Posted by Anthony


The Maaco in Petersburg Va. has the worst service I ever experience. How in the hell you drive your vechile in for a simple paint job and end up getting it towed to another mechnic for damage they occur, and now trying not to accept any responcebility for there wrong doing. I drop my truck off on Dec 9., and had to come and pick it up on Dec, 20 with my gear shifter broke and half of my dash board hanging open. If this is the type of service you receive from this company I would advise everyone to stay clear of the Petersburg branch until they could work on there customer service, cause as of now they can't get another dime from me.

Posted by Hawkkman


Had my hood painted at Maaco in Charlotte, the job was great, no complaints. However, while my car was there, some sort of liquid got into my smart key causing my alarm to activate for no reason. Upon dealership inspection, found nec to replace smart key. Sent all information to Maaco HQ, they referred my complaint to office that did the paint job. I got a call, sarcastic as it could possibly be..with NO result as to an offer to refun the 300.00 I was out of..This is NOT the way to do business.

Posted by john


i took my car on the November 16, 2014 now its December 4, 2013 and still have not gotten my car.

i took the cars their because of black Friday. everything they told me was a lie, both of my vehicles got painted half way, they sold me things i didn't need, they told me if i dont buy the extras my cars will not look good. so i had to purchase it under pressure. however the cars came out worst. its still in the shop. they told me if i want the whole car paint I have to pay them more

Posted by Jaguar47


To Whom It May Concern:



I took my 1996 GMC Truck to Maaco Collision repair & Auto painting Center at:



Maaco Center





They are advertising a Maaco Modesto Black Friday Sale.

They are offer a 50% discount from the regular price of $599.95 on Urethane paint.



The salesperson told me that I would not like what I would get for the $300.00

I told him I didn't understand since according to them it would be a $600.00 paint job and the only reason it would cost me $300.00 was because it was on sale.



He told me that they don't make money by only getting $300.00.



I told him that the trucks paint was in good condition with the exception of a few area's that needed a touch up and I would be keeping the same color thus very little would need to be done.

He finally agreed to paint the truck for the $300.00 plus Tax.



I decided to have them paint my truck and left it with them November 25, 2013.



Today I was called and told the truck was ready for pick-up.



To my disbelieve, they have only painted the roof of the truck and refused to listen to me, and told me that for $300.00 that is all I get, and they don't want to talk about anything.

They claim I signed the work order and didn't write that the entire truck would be painted.

I didn't write the work order.

My #31828 repair order has written on it the following:

Surface repair....light chip & scratch repair.

Sealers.......Universal sealer

Paint services ....base coat/performance clear coat. Refinish roof, blend as needed.

Paint comments......color will not be perfect match... which I signed.



Nowhere is it stated that I would only have the top of the truck painted or that it would be a partial job.



Naturally, I feel I'm been violated, taken advantage of, ripped off.



Customer service they have none.

Moral judgment compass and ethics are not to be found. They are a franchise and privately owned and operated.



Anything you can do to remedy or add this to other possible complaints would be appreciated.



I would never recommend anyone to do any business with this

location that is dishonest to this customer.

Posted by Barbour3


On Saturday, November 23, 2013, I went to pickup my 1996 Ford Explorer Sport in which the owner tried to charge me $300.00 for a lock that I didn't authorized. I went to a locksmith to key my car in which the original lock was working according to the locksmith. this incident occurred at 1913 Bladensburg Rd.NE in Washington DC. I told Earl the owner that I want the same lock put on the car but he put the same new lock on the cars. He said the price to put the door together was only $64.00. he also said that the price for putting a rear bumper feeler for my 1992 Lincoln Mark VII LSC was also $64.00. He tried to charge me $177.00 for the Lincoln Mark VII LSC Bumper Feeler. I gave him $300.00 in advance to complete a job for my 1998 Ford Taurus. I said apply that money toward the those two repairs. Also Maaco waited over three months to complete the job. Today I found out that the Maaco at this location does not have a license to paint any cars in Washington DC by DCRA. I would recommend nobody to do business with a company that is dishonest to the customer and is not registered to do business without a license.

Posted by Kay Garrison


I took my 2008 Honda Civic to Maaco in Oklahoma City on November 11. I had two issues. One was dents on the drivers side that I wanted popped out. The main issue was where I had damage on the drivers side, damage I got from parking too close to a post. I was told it would be ready on Friday. I called on Friday and was told it would not be ready until Tuesday or Wednesday the following week. They kept telling me they would call me which they never did. I had to call them.

Finally I went Tuesday to pay and get my car when I found scratches all over the driver side of the car. They said to bring it in and it would 1/2 day to fix. No one called and finally I called and they said it would be ready at 5:00p.m. I just left there after waiting for 30+ minutes when they told me it was inside and they could not open the door to get it out. I demanded my car and they finally brought it out. I should have had my car repaired by a place Honda recommended and I am sure sorry I didn't take their advice.

I would not recommend MAACO to anyone nor will I ever go back. 9 days without a car.

Posted by Anonymous


I took my 2004 Mazda 6 to the Maaco office in Newark, Delaware the staff was really nice however, I took my Mazda to Maaco because I had an issue with my door not opening from the inside or outside and so I took it in, they checked it, gave me a call told me what was wrong, gave me an estimate I said okay so the next day I go get my car I am greeted and taken care of by receptionist and I pay and am handed my keys. I get in my car and find this bond/glue like stuff on my door panel. So I go inside and ask to speak with someone. The man who I had originally spoke to came out to see what I was talking about and he says "Oh I am sorry I had forgot to mention that in order to get your door opened we had to make a small whole/crack to get the door opened." So he stated he didn't eve get to see what it looked like after it getting "patched" up. So he continues to say yeah we had to do it in order to get the door open there was no other way. So I said I brought it here because I thought you would have the tools to do the job I did not expect this. They could have altleast replaced the panel. Now I have to replace my door panel before it continues to crack I am very disappointed with the work I had done which cost me a few hundred dollars. Never again.

Posted by muphy


Do Not Take Your Car To The Maaco On North Congress In Delray Beach Florida. Every Single Employee Is Going To Steal Whatever You May Have Left In Your Car - From Baby Pictures To Tennis Rackets, Gps System, Phone Chargers, Loose Change. You Name It And They Will Steal It. Check To Make Sure You Leave With Yiour Spare Tire. That's Right!!! Anything Not Nailed Down Is Fair Game To These Dispicalbe People.

Posted by Happy


Not all Maaco's are the same, I just had my 91 Sonoma painted and I am very happy with the outcome. To Angela Price of Moreno Valley. Bruno is no longer there.
They gave me one price and I paid it when it was done.
I got an estimate from another Maaco in Riverside and they quoted me a price that was double of what I paid for the same paint job in Moreno Valley. My wife is going to have her car painted next week. When you purchase a cheap paint job, that is what you get.

Posted by Bei


I own and operate a auction in Lakeland Fl.On or about Sept Sept 20th,We took a 2004 Kia optima and a 1998 Dodge Dakota to Maaco at 2409 US 92 East 33801 in Lakeland Fl(Brian)Mgr or owner.He (Brian)said 1 week to 10 days and that was fine.And the next week i had a Neon that needed a fender blended in and took it to him also.So,3 days later,the blend job was done(Thats great).What about my Kia and Dakota(Brian).OHHH we have'nt got to them yet.So he gets the kia done today10/1/2013.The Dakota was still sitting in the same place we droped it off at.And the best part of it all.They were all draned of fuel.The Neon would'nt make it out of the parking lot,the Dakota had 3/4 of a tank and the kia had guage issue's.We always put fuel in every vehicle we take ANYWHERE.(Brian)went on the defencive rite away saying they have never had any problems.And in his next breath.(Well the neighbors have been having problems)And the other neighbor has had all the batterys stole.If (Brian)would have just said that in the 1st place.I would have been fine with that.So,I took my vehicles elsewhere.To bad Maaco,We spend over 50k a year in paint and body.And i will be contacting all the dealers in the area to let the know also.

Ed

Posted by Tom


I apologize to Mr. Rudy Melo!
I just posted bad comments about Maaco in Stanton
Yesterday but that was my mistake.
I took the my car beautifully done painting promosed time and body
Job with such a low price.
The manager(Rudy Melo) is professional and Mr. Mike was great
Service and paper work
I came here 8years ago and this is best experience ever.
I really appreciate and apologize , I was trying delete below bad comments
Yesterday posted but I couldn't.
Please delete yesterday one and remain today one.
Thank you so much!
Tom

Posted by Tom


Dear Maaco!

My repair order number is

I dropped off my car Maaco in Stanton CA

90680 this Wednesday 7:30am 9/18/14 for body repair and painting as I heard manager Mr. Rudy Melo mentioned to finish Saturday morning

9/21/13 when I visited there Tuesday .

When I dropped off car old gentleman print out order sheet he told me

Possibly earlier Friday evening

But I called Mr. Rude Melo today around 12:15pm to make sure.

He don't sure make it or not original date and time I am anindependent town car driver I have booked another clients Saturday afternoon and Sunday due to his me ntion.

So I need to pick up at least tomorrow by noon.

If I don't pick up the responsibility transfer to Mr. Rudy Melo.

Moreover he said to me "you can pick up the car today without completely job"

This is nonprofessional manager and he lied me as well.

Offer price was great but I need car tomorrow morning and I have to return my rental car tomorrow 9am or they going to charge one day fee again.

And please do the job greatly as well.

Thank you!

Tom

Posted by Anonymous


I was an employee at the bradenton fl branch maaco .
I was let go september 2013 . My problem is Richard Weisgold
branch owner is refusing to give me my last paycheck , he says
not till close of business the day of friday the 13th payday
but if im no longer employed there why should i have to wait.
Its my money i earned.

Posted by Anonymous


I took my car to I had full body paint job to my car , I notice that the right front fender did not have enough paint , and I Showed Brian Lebo, the fault and he will not compromise with me to fixed the problems . He was very rude and unfair. I been in this business for over 17yrs. And I have never encounter this problem. I have done business with them for a long time, I'm a regular customer. I very upset with the job they did. Very unhappy now I have to pay someone else if corporate doesn't get back to me.

Posted by Anonymous


Unfortunately I went there for the first time recently. THE WORST SERVICE EVER!!!! And my Suv still is NOT fixed correctly!!! NEVER use this company again nor will I send anyone there. Word of mouth goes far and my words will not be nice about this place!!!

Posted by Martin Flynn


Another day later maco of linden nj
Still no work done or moved car
I think it might be time for a class
Action sute anybody in headquarter
Care I think not

Posted by Marty flynn


J Maco auto body of linden nj did a suck job
On my 1964 studebaker avanti and now will not
Not fix the fu they have had the car for
More than two weeks nothing done lawyer
Needed please help

Posted by RIPPEDOFFBYMAACO


MAACO INC.
You already have records of my complaint as you did absolutely nothing to help me before so i'm wasting my time again trying to get you to do something about those CROOKS you have using your MAACO name on E. Francis Spokane WA. Please anyone reading this don't mistake the crooks at the down town MAACO who ripped me off for over a year for the QUALITY MAACO located in Spokane Valley, WA. The owner Mike is the biggest crook/LIAR I have ever dealt with in my entire life. My car was there for almost a year and they kept promising that it would be completed. They knew the car was for sale and they knew I needed to sell it after it was repaired. The blue book dropped by $4000 during the time it was there and not finished. I finally had to pick the car up after 10 months not completed. Not only did they waste almost a year of my time and RUIN my finances someone who works for them stole the brand new Michelin tires off of it. They stole my 18" rims and tires and replaced them with older Subaru wheels and cheap ass tires. They didn't even have the decency after ripping off my wheels and tires to put all the lugs back on my 2011 Subaru Outback. I can't believe MAACO INC would stand by and let someone using there name continue to rip consumers off and do nothing about it.

Everyone who is posting a complaint against MAACO on here is wasting their time. They won't even call me back

Posted by Bettyboo1496


I recently had my my Classic car a 1962 Pontiac catalina conv Painted and had some body work done to it for which I paid $2000.00 and i was not totaly happy with the job the did because they painted over holes on the top of my two front fenders and the trunk so i don't think that they took much pride in there work and i did tell that i was able to pay more if i needed to.So now when take my car out people ask me who or where did you take your to and I tell them MAACO and they say that you did a CRAPPY Job.

Posted by Timothy Brown


To Whom it May Concern:
I wish to submit a formal complaint with regards to the service and treatment that I received from Maaco, located 8383 S. South Chicago Ave., in Chicago, Illinois.
I took my 2002 Ford Explorer Sport to them on Monday, June 17, 2013, for a front bumper repair/replacement (car was damaged on front driver's side). Please note that I paid for all parts needed weeks prior to my bringing the car to Maaco. I was told that the repair time would take only three (3) days. Well, needless to say, after so many lies told, and so many broken promises, my car was in their possession for TWELVE DAYS!!! I went to pick up my car on Friday, June 28th (prior to me going on vacation). When I got to Maaco, they replaced the bumper with one that belongs on an "Eddie Bauer" version, as the Production Manager (Kevin Roper) tried to explain that my car had Eddie Bauer parts put on it by its previous owner. But besides that, when my car was brought out, it had the exact same cracked, broken head lights that it did when I brought it in, although I paid for all NEW parts! When I asked why the old head lights were on the car, Kevin explained that the wrong parts were sent, and he contacted his supplier to rush over the correct part, which wouldn't arrive until the following day (Saturday) or possibly the next Monday, July 1st. This made no sense to me, seeing that I paid for parts way in advance...they should have seen then that the parts were not correct and reordered them the first time that they came in. So, I explained to Kevin that I will bring the car back on Monday morning, as I was traveling on Tuesday out of town. Monday, I went back to Maaco, but to no avail. Kevin stated that the part was being shipped via FedEx and wouldn't arrive until Tuesday, July 2nd. I went back Tuesday morning...still no part! I went out of town, and returned to Maaco on Monday morning, July 8th. Kevin advised that the parts were there, but the employee who handles this task was not in. I asked when will he be arriving, and he told me that he didn't know. Kevin then made a phone call, which I assume was to the employee, to see where he was and when he would arrive. Kevin told me that the worker was due in 30 minutes, so I decided to wait for his arrival. I asked Kevin how long would this process take, and he said about another 30 minutes (although he previously told me before I went out of town 15 minutes...all I had to do was bring the car back and he'll get it done! That was a lie, obviously!). The worker then "supposedly" called, and was stuck in traffic. I left my car, went to work, and got it at the end of the day on July 8, 2013.
What frustrates me the most is that (a) I was told nothing but blatant lies; (b) Kevin NEVER called me when he said that he would to keep me abreast of what was going on; (c) I was charged for NEW PARTS, but was given used parts from some junk yard, and not refunded! There were several other "mishaps" as well, but time won't allow me to note them all. I am sorely disappointed in the service and treatment that I received from Maaco in Chicago, and after reading so many negative reviews from across the USA, I don't plan to take my car to any Maaco ever again! I do plan to submit this letter to the Better Business Bureau, with hope that some resolution will be made, as I am certain Maaco plans to do nothing about this matter!
Respectfully,
Timothy Brown, an unhappy customer!

Posted by Orravanlila


I took my car to Maaco to get repainted and to remove minor dents. The paint job was ordered on August 2012 the car was left to get the job done and it was promised in five days. The total of the bill for the job was $2612.86. I went to pick up my car five days later and was told that the car would not be ready for five more days because it wouldn't dry. Okay, it so happens that weeks goes by and they five a call that the car was ready, upon my arrival my car look as it was spray painted by a child with crayons with bubbles and all. This crazy, mine at time they offer to repaint my car again and offer a rental. I take the rental for another week goes by and then again go back and the paint that was presented was no better. At that point, I called and complaint to my credit card GE MAACO and they were favorable to Of course you might have guessed Maaco. I took car and no even we week later all the dents were back again. My car was repainted about Nine times to even look okay from far away with bubbles. I have never in my life have seen or experience such a unprofessional staff or job or customer service ever. All this is at the Maaco location located at the manager Andres Llanos they do not want to even want to answer the phone. After watching my cars paint fall in pieces of my car in disbelieve and calling them. Finally, my husband got a call back to bring the car a 10th time on the 10th month and guess what same surprise a five year guarantee out the window because dent and bubbles again. Also, car was promised in five days and kept it for nine no offer of a rental or compensation or even answer the phone. We also were advised by the location not bring back car to location and call corpate. Insane

Posted by sdbennie


I had some dents repaired and a full paint job done at the Turnersville, NJ Maaco in February 2013. I noticed when picking the car up, the gap between the right quarter panel and bumper was filled with paint! I knew this would eventually cause cracking. I called Maaco back and told them about the situation and that I would bring it back to be looked at. They were fine with that and nice about it. It is now June 2013 and the seam has cracked and the door is peeling around the door handle. I have finally found time to take it back since I live 40 minutes away. the first guy comes out to look at it and agrees that it is the workmanship that is the problem and says he cannot make the decision to fix it and that he would get his boss. Skip comes out to look at my car.. walks away and comes back with a q tip looking stick and a small jug of "touchup paint". This man seriously took the paint and went right over the chips and cracks and said "it looks ok now". Its' a small area. It's fine." Actually...it looks like it was touched up with nail polish! After explaining to him that that was not acceptable and putting paint over chipped and lifted paint is not fixing it, he told me, "If it chips again come back and ill fix it." He also felt the need to argue with me that the "old filler" in the seam was causing it to crack and that his guys did not put that there, that they would only use filler if they fixed a dent. He must of missed the part when I told him that I came in with a factory paint job and a DENT IN THAT AREA!!!.....THAT HIS GUYS FIXED!!!! So, I am now "waiting for it to chip again", so I can take it back. Never again.

Posted by bossmalo


It may be comforting to know that Maaco, in several states is now being investigated by several consumer agencies, and in some cases the states Attorney General' Office. There have been so many complaints filed recently, which is what has caused this action.

Posted by jcomrie


a friend of mine had me put on A body kit on a 2000 honda civic and taken it to maaco in modest on Kansas st where all they had to do was scuff tape primer and paint and get it back an it is a horrible job there are bubbles all over the place and spots with no pant an and no primer anywhere on the car then they try to blame me when they were nowhere near were I did work I took pictures of all the work that I did when trying to talk to the owner he told me he don't give about the work they did an told me you don't giveabout me and then flipped me the bird repeatedly and my friends Marine issue K bar with stolen out of his car while I was in there care

Posted by Margie


My husband brought my 2001 white SAAB convertible, mint condition, 43,000 miles, to a MAACO dealership at 3500 Prospect Ave., Naples, FL on 5/6/13.
He was quoted $300 to paint the bumper.
They painted it the WRONG shade of white; all the paint pitted; and they damaged my trunk. Apparently they didn't lift the trunk when they buffed the bumper and the trunk now has a long deep rough gauge running across the bottom of it. I'm sick over this.
When my husband called MAACO, the Manager, Bill Polidore could have cared less. He said "that's what you get for a deal". What deal?? He was quoted a price and that's what we paid.
I immediately stopped payment on the check. However, my problem now is......Not only does the bumper have to be re-painted but also the trunk. We feel compensation should be forthcoming from MAACO to have the trunk painted.
Waiting your reply before taking any further action.

Posted by mad


I took my truck to Macco for a paint job at the Murfreesboro Tn location left it for 4 days picked it up and it had paint on the trim,trash in the paint and 3 runs.Took it back left it for 5 more days they said it was ready picked it up,this time it still has trash in the paint and 2 more runs.O did I mention it has a dent in the door that was not there when I took it in.I want amy truck fixed,and not at this location.Macco advertizes profesional work I have yet to see it dilivered.

Posted by Anonymous


I recently turned in my truck to get touch up paint on fender which the paint was taken off by another vehicle,they charged me $627.00 for that one spot when i went to pick up my vehicle they was over spray on my windshield on my hood and other parts of my truck. the area where it was damage got painted but when you look at there work u could tell where the tape was at cause you could see the outline. I went back to Maaco and told them about and they said they would buff it out. I turned in my truck 2 days ago to get it rebuff called them to find out why its taking so long to buff it out find out that when they where buffing it out the paint came off now how does paint come off when you buffing it out.so now they have to repaint my truck this Maaco is located in Killeen, TX

Posted by hebrew


I got a estimate from MAACO to paint my back bumper, fix the front door pen, back door, armrest, and front bumper trey of which I supplied all the parts for my S500 Benz 2/28/2013. When I got home I received a call from the manager Ali saying my bumper had a hold in it so he couldn't paint. I told the Manager Ali ok, I will send my brother to pick up my car I will buy a bumper, and will bring the car back for it to be painted. When my brother went to pick up car which MAACO had done no work on the manager Ali charge him the amount he gave me an estimate for doing the work. I called Ali and said I looked at my bank account and I noticed you charged me for work to my car you haven't done. He said when you drop off the car we will do the work. I dropped the car off with the replacement bumper and on 3/3/2013 and 3/5/2013 Ali called me and said my car was ready, I went to pick it up and the bumper was painted so I got in it and notice my back window tint where they fixed my door handle was torn, and they did no other work to my car the front piece was missing, so I left my car at MAACO so they could fix it Ali told me the part was painted I can come pick it up it want take but a second to snap the front piece back in. But when I came to pick up my car Ali was at lunch which is assistant Tammy I think her name is said he would be back in 30 mins which turned in to an 1hr so I asked her can she just give me my key so I can take my call and go? She said she could he has to do it. So I asked her could she call him I have already paid for the work so I can go I have to be somewhere at 2:30pm at the time it was 1:00pm and she told me she could call him because she do not have his number. I said you do not have his cellphone number to call him so he can tell you I paid already and I can go? And she replied no. I had to wait another 30min, and still today 3/14/2013 Ali the manager at MAACO still have repaired my car. I will talk with corporate and if this problem is not resolved immediately I will file a lawsuit against MAACO, this MAACO is located in Houston, TX on old Spanish Trail.

Posted by patti


I went to Maaco in Merced California. The staff seemed friendly enough, but the receptionist, Becky, said it would be a couple more days because my paint was hard to match. She also mentioned that I had a dead battery. A dead battery in a new car I drove in? She said the car had to be jumped. When I went to pick it up it had no power steering. I could not even the drive home. Mind you, these people knew I lived 50 miles away and did not even think to mention that I had no power steering. Luckily, I had someone with me and we limped it around the corner to a chevy dealer. The chevy dealer charged me $105 to tell me the power steering fuse was burnt out. I spent 5 hours waiting with my dog in the car too. I have a heart condition and diabetes and got very sick from being in the sun all day. I called Maaco when I got home and told Denver, the person who worked on my vehicle, what happened. He was surprised when I told him Becky said they jumped my vehicle and claimed he never heard of a fuse to the power steering. He was the one who mentioned it may be a fuse because he knew it could happen from jumping it. I just cannot believe they would push my vehicle onto the street knowing I was going to be stranded and then act like they did not know it was not drivable. Denver acted like he was in a hurry to get off the phone with me and never called me back as promised. It would not have done any good anyway becaue all he did was deny responsibility for the damage. I will be contacting corporate and the better business bureau about this operation and if that does not work then small claims court.

Posted by Upset


I had my car painted at macco located in newbedford ma. Was warned to have it done at the fall river location, now I see why. The cost was originally $500 they had made a unauthorized repair so the total was over $350 more. Beyond that the paint was all over the Toyota sign as well as head lights and that was how the owner Rudy Expected me to take it home in such awful condition. Two months later I go to get the car and the Toyota sign chrome is mostly rubbed off down to plastic the headlights as well with the lights cracked and extremely fogged both of these errors look non repairable and need to be replaced due to poor work. Also there are rust and paint all over the car you can see we're the tape was. Rudy said they will clean it up it's not promising and he told me to come back in a week I said no this should be properly painted he said it was in that condition although it was not and I strongly stated that it was not and the problem needs to be properly fixed. I can see that Rudy is not going to fix his problem.And I will have to keep going back to the shop to have these errors due to poor work fixed properly. Worst mistake I made was I had paid the bill before looking at the car, also when I returned to pick up the car months later after the sign and lights need replacement looks non repairable from paint remover got major attitude and was told that's how it was originally. I'm extremely sorry I did not go to the other macco.

Posted by Upset


I had my car painted at macco located in newbedford ma. Was warned to have it done at the fall river location, now I see why. The cost was originally $500 they had made a unauthorized repair so the total was over $350 more. Beyond that the paint was all over the Toyota sign as well as head lights and that was how the owner Rudy Expected me to take it home in such awful condition. Two months later I go to get the car and the Toyota sign chrome is mostly rubbed off down to plastic the headlights as well with the lights cracked and extremely fogged both of these errors look non repairable and need to be replaced due to poor work. Also there are rust and paint all over the car you can see we're the tape was. Rudy said they will clean it up it's not promising and he told me to come back in a week I said no this should be properly painted he said it was in that condition although it was not and I strongly stated that it was not and the problem needs to be properly fixed. I can see that Rudy is not going to fix his problem.And I will have to keep going back to the shop to have these errors due to poor work fixed properly. Worst mistake I made was I had paid the bill before looking at the car, also when I returned to pick up the car months later after the sign and lights need replacement looks non repairable from paint remover got major attitude and was told that's how it was originally. I'm extremely sorry I did not go to the other macco.

Posted by MAACO 666


Had a minor repair and paint work done at MAACO at 1250 Cesar E. Chavez avenue Pontiac, mi 48340. Let me warn you do not take anything there for reapirs or paint. They gave me an estimate of $700.00 changed the estimate to 1075.00 after starting the work and at time of pick up tried to change it one more tie to $1800.00. Dishonest!! Buyer Beware!!

Posted by Angela Price


Hello, I wanted to add a horror story about Macco. I bought a Mercedes Benz 2 weeks ago and the car needed a paint job. I brought my car to Macco and was please with the conversations we had regarding my paint job. I was instructed to "Not" wash my car for 1 week. The car is black so it was pretty dirty. Today I dropped my car off to be buffed and cleaned. The Manager "Bruno"? told me he was behind and to come back at 2:45pm. Before I got there he called me and stated he had to go and could he leave my keys on the tire????I told him if he left my keys on the tire, he would have a problem. I get there and the car was dirty and he place blue tape on the weather strips to glue them back together. I told him this was unexceptable and he told me this was not a car wash and he had to go. His girlfriend and his baby was waiting for him in the car. My thoughts were they had to wait because he had a job to finish. He told me goodbye and started to walk away. I told him I was going to call Headquarters and he said "Do what you have to do".

Now to the paint job. I had to pull tape off of my car in different places. The hood has a bubble patch on it, the trunk has ripples of paint on it, the entire car has bubble pops on it. It was not preped properly and I have primer on my tinted windows. The primer was so bad my entire car on the inside was "Gray" I wiped it myself. The floor mats I had to give to him because the primer person wore his shoes and killed the front floor mats. The Manager "Bruno" asked me to give him the mats and he would clean them...he did. That was the only thing I'm happy with.

I came in for a $299.00 special but after "Bruno" finished adding body work and "Supply Fees" the total came to 911.32.

I want my car repainted but not at this location. Also "Bruno" left a Customer standing in front of the shop as he drove off with his girlfriend and child....Fire Him!

Angela Price
Moreno Valley CA

Posted by Anonymous


I am a career auto body tech. I went to work for Maaco realizing that this is a production paint shop and not the normal I-CAR certified shop I am accustomed to. What I found once I was there was horrifying. The owner of the Manassas VA Maaco would not do the repairs according to insurance company estimates. He would put junk yard parts and after market junk on cars and pocket the full amounts allowed on the insurance company estimates and checks; made out to Maaco. He would pull in customers by telling them they could keep their deductible payments and he would kick back to them 200.00 if they would just be quiet about it. The owner would receive the full amount from the insurance estimate and then make a duplicate work order for much less in order to cheat his technicians of the labor required to repair the cars. The result was unsafe and bad work done on cars. Unsafe work. I had to leave Maaco because I couldn't bear the thought of some young mother putting her children into one of these cars that was slapped together in order for the Pakistani owner of Maaco Manassas to profit through Insurance Fraud.
Roy Palumbo
Manassas VA

Posted by Anonymous


Maaco at 2500 34th street north painted my van. It had mistakes that they said they would correct. I took the van home and discovered tools missing from the van. I tried to notify the mgr but he was always unavailable. I finally just left a message. He then returned my call by voice message saying he does not believe his workers stole anything. I returned to Maaco to have the paint mistakes corrected and was told by 'Rick' that I was not welcome at this store anymore and he will call the police if I show up there again.
This was unwarranted and simply a way to not correct poor workmanship. I was warned not to patronize this establishment and I guess they were correct. I will go out of my way to spread the word that this is not a reputable company.

Sincerely,

Rod Rossignol

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