Massage Envy Corporate Office

Massage Envy corporate office headquarters location, phone number, address and feedback

Please find details for the Massage Envy corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Massage Envy corporate office headquarters information we have, please feel free to submit an update.


Corporate Office Address:
Massage Envy Franchising LLC
14350 N 87th St
Scottsdale, AZ 85260
United States
Phone: 480-366-4100
Fax: 480-366-4200

Massage Envy Corporate Office Comments

Posted by Anonymous


I received a gift certificate to massage envy for Christmas . I finally made an appointment a couple of weeks ago unfortunately, the morning of my appointment I was in a car accident. I called the massage envy where I made my appointment in Sun Valley, Monroe, North Carolina, and canceled. On my next bank statement I noticed a $60 charge. Apparently they charge you if you don't cancel within 24 hours I was not aware of this. Of course I was thinking as a new customer they might offer a little leniency for such emergencies I'm very disappointed that they do not. I'm gonna use my gift certificate and then we'll part ways. Thank you.

Posted by Anonymous


I called on 6/23/2023 at 3:40 pm to cancel my membership and was told that I would have to wait a few weeks for them to contact me to cancel that. Why couldn't I just cancel it over the phone? My monthly charge of $70.00 comes out at the beginning of every month, so I asked the lady if I would be charged again if THEY don't contact me before my monthly payment comes out. I was told "I will put a note on your account to contact you as soon as possible".
My sister, also, had this same issue and was charged the next month as well, that's the only reason I brought up the situation. My sister had to contact the manager to finally get it cancelled and she got it cancelled right away. After not receiving anything from Massage Envy.
I asked for the managers number in case I wasn't contacted. I was told to contact them during the week, during the day with the standard front desk phone number. Which I had called at 3:40 pm and was told the manager wasn't there. I called during the week and during the day.
Cancelling a membership should not be this difficult nor should still be taken out of my account, considering I was trying to cancel it on the 23rd. This should not be a few weeks process.

Posted by ArmyWfeTchr


My rates have increased twice in just a few months. Zero communication of "warning" that this would happen. No email. No phone call. Just a bank statement showing I am paying more. Is this even legal? I have been with a membership for a good 10 years and never have I ever had an increase! Why has this suddenly happened? When I joined, I was suppose to be locked into my rate. As new members would join, and rates would increase, I never saw the increase on my end because I was LOCKED into the rates from the time I joined. This is breach of contract on ME end and really needs to be addressed by corporate.

Posted by Rivkahlywd


As a ME member since before Covid. I have accumulated many sessions that I can't possibly use by myself. I would like to share them with my daughter but was told that she can only use one session every 6 months. I now have put my membership on a hold status which is still costing me $20 per month. Is there anything I can do Toto solve this problem until my 23 sessions are used up and the. Go back to my normal once a month plan

Posted by Wilshant


I am not able to use my membership due to health reasons. I have only used it once, and I am paying $60 a month. I called to transfer my membership to my daughter until it ends in July 2923. If I am still paying, I do not understand why this cannot be done

Posted by Lynn


Hello
I have been extremely frustrated with the massage envy in Gibsonia PA. I make my appts for the next month directly after my massage. Two times now I have made appointments and somebody cancels them. The one time I showed up because I knew I had an appointment and they said you have no appointment it was canceled and they can't tell me by who so two times this happened to me and it is almost impossible to get an appointment, no one works after 5 o'clock and I work all day so after work appointments are the best for me if I continue to not be able to make appointments, I will have to cancel

Posted by Aparry


Horrible company to get a membership with. I will never recommend anyone to your company. I was gifted a membership, of which you cannot book appointments for because they're constantly booked. And now I cant cancel the membership because I'll lose all the points I have. But to keep it on hold it's 10/month. Absolutely ridiculous how this is handled. And when I asked for the manager she did nothing about it. I either want all my money back from what we spent, or I want to stop paying without losing everything we paid for.

Posted by Anonymous


I have had a membership with you at the location in Columbia, MO. In the past year, I have had several appointments cancelled and rescheduled. Most recently, my current appointment is now scheduled for the 4th time. Due to the constant cancellations and inability to schedule a session, I currently have at least 8 months of credit on the books. I find this totally unacceptable as a person who is making monthly payments with the understanding of having service at least once a month. I would like to be compensated for my time and the lack of service I have received.

Posted by Frustrated customer


I have cancelled my membership with massage envy in Arlington Highlands. I had another massage envy trying to help me through this entire process as the one in the highlands customer service is awful. The other massage envy looked at my membership and said it was not cancelled. I called the highlands they informed me the other location couldn't tell me that and it was cancelled. I called back a week later to make sure it was not frozen as that is what I was told the next time I visited the other location and the highlands manager once again informed me it was cancelled. This weekend I am being billed once again from massage envy highlands. How is it okay they can continue to bill my credit card without permission? I even have the cancellation documentation.

Posted by Anonymous


Massage Envy continued to take money out of my account when they were closed for business. My husband and I both have memberships. Consequently we now have 6 pre-paid sessions. We went in to cancel our memberships because we were moving out of state and the closest Massage Envy was two hours from our home. They told us we had a certain time period after we cancelled to use the pre-paid sessions. We booked all 6 sessions for once a week leading up to our moving day. Massage Envy called every week and had various reasons for cancelling our appointments. We have now moved and are out over $300. I contacted the manager wanting either a refund or 6 gift card sessions that I could give as gifts. I was told they can't do that. I don't believe I should pay for their lack of customer service!! I have put in a call to corporate headquarters to try to rectify this matter.

Headquarters Map


Check out this cool map plotting the corporate office headquarters for major companies.

Company News

Find recent Massage Envy company news! Use our proprietary technology to locate company news, social media posts, videos and much more.

Contact Information

Massage Envy customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Got an Idea?

Have an idea for Massage Envy? Submit, rate and comment on Massage Envy ideas by visiting IdeaIncite.com.

Scoreboard Ratings

See detailed Massage Envy customer service rankings, employee comments and much more from our sister site.

Get Help Online

Get immediate support for your Massage Envy support questions from HelpOwl.com.

Hours of Operation

Find Massage Envy hours of operation for locations near you!. You can also find Massage Envy location phone numbers, driving directions and maps.