Posted by Karren
When is the Costa Mesa CA store going to be reopened? It has been closed for nearly a year. I do not want to drive all the way to Tustin.
Michaels Corporate Office
Michaels corporate office headquarters location, phone number, address and feedback
Please find details for the Michaels corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Michaels corporate office headquarters information we have, please feel free to submit an update.
Corporate Office Address:
Michaels Stores, Inc.
8000 Bent Branch Drive
Irving, TX 75063
United States
Phone: 972-409-1300
Michaels Stores, Inc.
8000 Bent Branch Drive
Irving, TX 75063
United States
Phone: 972-409-1300
Michaels Corporate Office Comments
08
Mar
27
Dec
06
Dec
Posted by Noshop4U
WTH michaels,
you're commercial is causing me to never want to shopthere again. WHY when I'm listening to smooth Christmas jazz you're commercial comes on and nearly gives me hearing loss and wakes up my sleeping infant! It's ridiculous how much you have allowed the volume to increase and it is disturbing. Do you really think that is going to want people to shop there? We know you exist. How would you like it if someone came up to you in the street and started yelling at you to come into their store? It's the same feeling to have a commercial blast at a high volume in you're peaceful living room. Please consider a more advanced way to grab attention. Thank you.
04
Nov
Posted by Connie Smith
I purchased a flag shadowbox this week for my dad's flag upon his passing. The flag unfortunately would not fit in the shadowbox which we did not know until trying it today. I took the shadowbox back to the Michaels store in Bangor, Maine, and was told they would not accept it because it was opened. They would not even give me a store credit. There is nothing wrong with this item and could easily be resold. I am left with a flag shadowbox that I cannot use.
I do not recommend anyone shopping at Michael's store. This is not a good store policy as there was no way of knowing when the box was purchased.
A store credit would've been greatly appreciated and definitely used.
20
Mar
28
Dec
Posted by Anonymous
I need to add this comment because I feel really disappointed on this store you see my 12 year old Daughter is an artist in the making and yes she love Michaels we live in Fresno Ca so on this past Christmas she got a Michaels gift card and wanted to go spend it so I took her to the store located on Blackstone the famous river park area wrong day wrong time 10 min after we entered the store a theft im progres came up yes a guy took some stuff and ran out the door to my surprise when the manager and another employee came back from chasing him the employee accused me of having something to do with it she assumed the guy was with me just because a minute before he had asked me I was an employee there to what I answered no and pointed to the employee who was in the next hile assuming he needed help with something after that episode I noticed the security guy following me and my daughter so I came and spoke more like yelled at the manager lady and All I got was an ok not even an apology for being accused of some kind of plot in front of my daughter,, yes I left really mad in disbelief and I am sure it was because I am MEXICAN yes racism is still strong out there and it is really sad that good people pay for bad peoples actions!! I think employees need more training specially that lady that assume the worst of me without any evidence I was even worried for their well-being while they where trying to stop the guy !! SHAME ON YOU LADY
02
Oct
Posted by Fran
I am looking for some support with an issue involving the framing department. I was told yesTerday that it would cost me $95 for a mat not much bigger than a piece of paper. WOW! I could not believe what I was hearing. Then I was told I could get tHe same mat If I wanted to get he Whole package, new built frame, cut new glasss etc.. for only $15 dollars more. I did not need a new frame etc.... I just wanted to replace the yellow looking mat. I went ahead and went the new frame etc to get the mat. Today, not 18 hours later, I went back and said , No, I like my frame and I'm not going to be pressured into buying items I don't need just to get the mat. ( No one should be asked to buy a mat for $95.). I was refunded the money. Let me add I was ready to get something else framed but in good conscience could not do that. I went out of Michaels more than mad. My framed picture was all taken taken apart and I will have to put back together. I made two trips to Savannah to get a mat and get another pictUre framed and walked out of Michael"s with a sour taste in my mouth. I hope headquarters can look into this framing issue and make it right. Not only for me but those that come behInd me.
23
Jun
Posted by Press N Stuff
The Michaels in Easton Town Center Market In Columbus Ohio Is Terrible on There Same Day Delivery They Never Can connect To Get the People Who Are Doing The Same Day Delivery to come pick there orders up and it is always a excuse why they didn't get there same day delivery out to the customer no one showed up, the lights are out, wanting me to call door dash for an order I did not make with door Dash eye terrible I think they need there same day delivery system updated the only good thing is there is a Manager Name Ryan Who Will Get Info To you As He Get It & I believe it maybe hoe he is feeling that day but PLEASE UPDATE THERE SAME DAY DELIVERY SYSTEM ASAP RYAN WOULD APPRECIATE IT !!!
19
May
17
May
Posted by Jamess Estes
You are probably getting a LOT of this comment: I went into the Michaels store in Bellingham, WA earlier today to pick up a piece of my art work that I had framed. Michaels is the only venue I have used for my art for about 15 years now. But today, a young female associate stocking in an aisle told me to put my mask on. Politely, I told her no, I would not put my mask on because the CDC says I no longer have to. She said, "In this store you do have to, put your mask on. From that point, I ignored her. I did not put a mask on, and I went back and picked up my last piece of artwork that will ever be handled by Michaels. I know whoever made this cowardly decision was above the associates pay grade. Thats fine, I'm only one customer. In the art community I will tell my story. Others will follow suit. Shame on you Michales...
27
Dec
Posted by Kelly
Employees hang up on you 10 times when your trying to call in fir curbside. 3 times 3 different days my order said ready for pickup but had to go into the store and then stand and wait for 30 minutes for the order. My store in waco tx has seriously gone downhill. The employees are young kids that don't care and have no idea what good customer service is. What's the point of having curbside during a pandemic but still standing around people waiting 30plus minutes for a 1 item order? Ridiculous. Store need new management most definitely. I'm sure this complaint will go no where but at least its out there.
15
Dec
Posted by Anonymous
12.15.2020
I went into store #5170 in MIission Viejo,CA to return an item (purchase on 11.07.2020) & purchase other items. I first went to the cashier to return the item. It was a container of glitter ($3.99). She received a message that the item could not be returned & to call 800.642.4235. She then called the manager about the return. The manager told her to tell me to call the 800 number & walked away. He never acknowledged me.
I stood @ the end of the row of cashiers & called the 800 number. The gentleman Michael, was very helpful. He tried to assist me but could not because the item was purchased in store. I then asked if he could call the manager for 5170. He put me on hold & informed me that he had spoken with the manager, who said he could not do anything. I then asked Michael for the corporate office phone number. He gave me the number & then transferred me to the corporate line. Michael was apologizing for not being able to assist me.
I then went back to the cashier & asked if she could return the item without scanning the receipt. She said she could try. She said the price was now $2.69. I told her that was fine. She said it will be for in store credit. I told her I will not be going into a Michaels again, so that would not work for me. She was helpful. I told her I will take care of this myself.
I was still on the phone waiting for the corporate to pick up. As I was driving Cobie from corporate answered. I explained what happened. He listened & apologized.
05
Jul
Posted by Lori
I recently contacted your support center duty to a wrong advertised price on the web. One support person told me it would be honored and after waiting over an hour on hold your other support person was very rude and said somehow you cannot honor a wrong advertised price on the web because you dont control what the web price is advertised. Don't you pay people to put these prices on the web to draw customers to your site. Again this week the brother scan and cut is being advertised as on sale. But when you try to put the cupon on it that says on the web that it is for it. It will not allow you to do so. Last week it said it was 50 percent off this week it says 30 percent off with the exact codes that are on your site. I have all the pictures of the codes and the misleading information.
25
Jun
Posted by Irmafoltz
I went into to eastside Micheals in Lansing Michigan. I cannot wear a mask but have paperwork to prove why i cannot and also that i have been tested. Well we didn't get that far. We walked in and across and then all of a sudden this very large and tall woman was yelling from the registers and started barreling towards us. Yelling we cannot enter without masks. She was aggressive in her manners and said she was authorized to do so as it was micheals who told her protocol on non mask wearers. I again tried to explain and she cut me off said what do you want. I said i needed glycerine/goat soap. She went back in a fury came back said they had none and that we had to get out. I said it was a medical reason we couldn't wear mask due to accident and the co2 affecting us. She said micheals doesn't care we have rules if you can't follow them you can't come in. She didn't have to do this or handle it this way. I am 5 even a big lady barreling and with that aggressive bravado as if i was stealing and she had to catch me. It was incredibly embarrassing as everyone was staring. I will never return to micheals. I had a friend that had went into tjmaxx while we visited micheals. When she returned to car i explained what happened as I was visibly upset. She went in with a mask and there was the soap i had wanted to purchase. Why would Micheals give such authority to a manager. You should have some system in place for such cases. If I wear a mask even be it minimal i will become very ill. I had no problems in other stores and not one became aggressive to me the customer. Yes i was asked and treated politely and allowed to shop without having to see my documents. Even though I have them available. This was such a traumatic experience. I hope you train them given circumstances. I did try to call and ask for her name she hung up on me. She would not give it in store. Please look into it further. I'm most assured you can find the video from store.
10
Jun
Posted by Looking for a frame
I have some feedback for you regarding your store in Escondido California. I was in the store at around 11 o'clock Wednesday, June 10.
I was looking for a shadowbox frame for some sports memorabilia I have. I walk to the back where the frames are Musta looked for about 10 minutes. I noticed there was an employee behind the counter, I asked her excuse me I have a quick question for you to which she replied hold on I'm not clocked in yet. She laughed away and after she clocked in Responded with what can I help you with. I asked her a very simple question to which she gave me way too long of an answer. After I confirmed what I originally thought by no help of her answer I didn't get a chance to say thanks Before she walked away to disappear. This woman's name is Dallas. After I picked a frame I must've spent another 10 minutes looking around before I headed to the front and ones in line I see her finally come out from the depths of the stock room. She almost seem to avoid me at the cashiers check out as she was also a cashier. I don't quite understand how you cannot help somebody for 10 seconds Before You clock in. I don't know maybe I'm over exaggerating but that's in my opinion terrible customer service and I never leave feedback like this or take time out of my day to complain.
27
May
Posted by Patricia
I have a complaint with the store in Emeryville, CA (1538-BAY-EMERYVILLE). I ordered curbside pick up on 5/26/20, hours went by so I called the store. Was told it takes 2-4 hours for orders to be filled. Waited up to 4 hours and still no notification that my order was filled. Finally on 5/27/20 I get a email that my order was ready. Went to the store and followed instruction on email. I called the number and it kept hanging up. Pushed the bell and took 15 minutes for someone to come to the door. This is unacceptable, that took that long to get a curbside order filled. Th beere couldn't that much going on in the store that it takes that long to response to a customer. Either you need more employees working in the store or employees need training on how to accommodate customers. I spend lots of money at Michaels for my business and don't appreciate the way this order was handled. I like someone from corporate to response to me. Thank you
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May
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May
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