Unable to reach anyone from corporate office to handle a complaint.
The branch manager at Killeen airport refuse to rent a vehicle to me.
This young lady was very unprofessional more than once.
I have called customer service three times to forward my complaint.
Unfortunately the company don't take complaints as high priorities.
The company should look at changing..... the process of handling complaints.
Unable to reach anyone from corporate office to handle a complaint.
The branch manager at Killeen airport refuse to rent a vehicle to me.
This young lady was very unprofessional more than once.
I have called customer service three times to forward my complaint.
Unfortunately the company don't take complaints as high priorities.
The company should look at changing..... the process of handling complaints.
It's amazing to me that your company would persist in running an ad featuring such an obviously self-centered jerk and expect viewers to have a positive image of your company. For your own good, drop the ad and replace it with something more customer friendly.
James E. McIntyre
I reserved a car from National car rental 3 months in advance of our trip to Costa Rica. I had a confirmation print out. When we arrived in San Jose on Dec.25, at 10:30pm we were told at the counter that they did not have anymore cars even though they had my reservation. We had reserved a car 3 months in advance for a total of $494 for the week. The National car rental agent said we could rent another car from one of his partners, but the price would now be $1,000 plus tax for the week. We asked for a manager but no one was available. We were stuck. We ended up taking a cab for $30 that night to our hotel. The next morning i went to the front desk and told them about the car rental experience with National. Their response was not surprised as they stated National does this all the time, especially during Christmas (busy season) as they can rent cars for 2 to 3 times more than what I reserved it for 3 months earlier in advance. The front desk spent the next 2 hours finding me a car with another company that did end up costing me $1,000 because it was last minute and many car rental companies had no other car available. Bottom line, do not rent from National. It was the worst experience ever. I do plan on taking them to small claims court and will raise the issue further with the BBB and other agencies. At this point it's not the money, it's the principle. They shouldn't be able to get away with this fraud.
We had to do an emergency car rental to drive back from Miami to Michigan due to airline snafu. Paulette at the MIA was very helpful and compassionate as I was very upset. She went above and beyond and one was one of the few people met in Miami that was actually was kind and helped us.
I received excellent customer service at your Paducah Ky Barkley Airport location. Your customer service agent Jan, which made my reservation for my car rental for January 10, 2013. She did a great job and she was very helpful. When I arrived there, my car was ready to go. When I returned back on January 14-2013 your customer service agents Brett, Michelle and Christi were on duty. They did a fine job, in assisting me with my car return. Brett also,remembered me from when I called to extend my rental for Sunday. I asked him about the Emerald Club Reward Program. He told me when I return back, he would assist me in the sign up. Which he did. All my car rentals in the further. Will be with National Car Rental. I thank you all once again. For your Great Customer Service.
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