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My phone service not working
NetFlix Corporate Office
NetFlix corporate office headquarters location, phone number, address and feedback
Please find details for the NetFlix corporate office below. We do our best to keep this information current, but if you are aware of any updates to the NetFlix corporate office headquarters information we have, please feel free to submit an update.
Corporate Office Address:
Netflix, Inc.
100 Winchester Circle
Los Gatos, CA 95032
United States
Phone: 408-540-3700
Fax: 408-540-3737
Netflix, Inc.
100 Winchester Circle
Los Gatos, CA 95032
United States
Phone: 408-540-3700
Fax: 408-540-3737
NetFlix Corporate Office Comments
28
Mar
06
Mar
Posted by Anonymous
I am writing today because of the review about The House of Cards. I have not been able to start seeing season 3 yet, so I was going to start again from season 2. I need to catch up. Anyway, I was surprise by the bad comments. I want to thank you for the great work you did on The Killing. Now I am eager to see Longmire. Please keep making top quality shows. I am sure the cost is great to do so, but we need a T.V./Movie company that gets it. Thanks again.
04
Mar
21
Feb
Posted by Schultz
Dear Mr. Reed Hastings. I hope that as a business man you take time to read my story and the below stories. In business, you need to be relational and realize that reputation is everything. These are real consumers who used your business in honest ways. We continue to see the fallout of US business because the words honesty and customer service are gone. I wish you well in your future with Netflix and would recommend searching/goggling all of the social media remarks and turning the stories into positive endings. I believe that all of the below stories of charging accounts wrongly occured within the time frame of your companies growing pains. It is our honest money that your company dishonestly took.
I found the following clip from an article Seeing RED published in Vanity Fair February 2012 interesting. This is a clip taken from the article written by Wiliam D Cohan.
Since this was not rocket science, it took about a nano-second for Netflix's 24 million or so customers to realize that they were being hit with a 60 percent price increase; what had once cost $10 a month would now cost $16. Even though the price to see a first-run movie in a theater on the nation's two coasts averages around $13 per ticket, the social networks and the blogosphere lit up with such instant fury you might have thought Hastings had dropped a nuclear device on his customers. Greg Heitzmann, a University of Missouri graduate, was typical of the nearly 13,000 people who went on the Netflix Blog to express their anger: "To say the least, I am shocked and appalled at your recent behavior," Heitzmann wrote. "Your nominal price increase, while unexpected, does not deter my loyalty. However, your mouthpiece Jessie Becker's presentation of this upcharge-as an added choice for my own benefit-insults my intelligence and reveals the breadth of your arrogance. Had I been treated like an adult and informed of these changes in a straightforward, honest manner, perhaps we could rekindle our spark. Unfortunately, this course of action is no longer available; your condescending and manipulative tone has irreparably ruined our relationship." Heitzmann canceled his subscription. He was not alone. More than 800,000 Netflix subscribers dropped the service within months of the July announcement.
As customers continued to flee, Hastings leapt into the fray to try to explain. "I messed up," he wrote on the Netflix Blog on September 18. "I owe everyone an explanation. It is clear from the feedback over the past two months that many members felt we lacked respect and humility in the way we announced the separation of DVD and streaming, and the price changes. That was certainly not our intent, and I offer my sincere apology."
"We weren't doing the price change to raise profits or something," he elaborated to me. "We were doing it because we were so focused on becoming the streaming company and the global streaming company that we always wanted to be, and always have wanted to be." He said that he sees the future of Netflix similarly to how big telephone companies see their futures in wireless, rather than in landline, phones. "Most companies that are great at something-like AOL dialup or Borders bookstores-do not become great at new things people want (streaming for us) because they are afraid to hurt their initial business," he wrote on the blog.
Taken from an article found by Googling Netflix CEO
Hastings took the blame for the failure to communicate better with customers. "In hindsight, I slid into arrogance based upon past success," he wrote. "But now I see that given the huge changes we have been recently making, I should have personally given a full justification to our members of why we are separating DVD and streaming, and charging for both. It wouldn't have changed the price increase, but it would have been the right thing to do."
Here is my story. My husband asked me about the Net Flex charges coming out of our checking account. I told him that after our last conversation about "budget cuts" I called to cancel the account with Net Flex via phone because the charges were going to double with the new pricing Netflix announced. Of course, Net Flex shows no record of this~ I went back into my archived emails and have not received any marketing materials via mail or email since the date of closing my account in 2012 So honestly,I considered this account closed. They continued to charge my account every month. Spoke to Home Office today and all they can do is say sorry and refund me 1 month. I asked politely to reconsider? look at my account do you see any activity? any emails to me? Even meet me half way? The answer reluctantly was sorry we don't but that is all we can do.
I found these too. Looks like I am not the only one. Customer service and long term profitability all rely on one thing~
HONESTY
I have been being charged twice every month on my credit card for Netflix service for 2 years now, ever since going to streaming instead of CDs. I called them and they said they only show that I was being charged once a month and said they searched their entire system and they have no other charges under my number. I called the credit card company and they investigated with me. They found that it had been going on since Jan. of 2012. This is now Jan. 2014. I didn't realize it had been that long. I procrastinated on this for a few months but they refuse to admit that they are double charging us. I cancelled that card number out of Netflix and we're still getting charged. I am out $191 so far, need to see if it comes through again this month. If someone decided to do a class action suit, I'm in as long as I don't have to lay out any more money.
Netflix has been double billing me for months (after I requested that the double billing be remedied). They were unable to find my double accounts via my name and had to check via the credit card #. They could have done this back in March when I called, but did not. They are now waffling about whether or not I will get a refund for anything else but last month's double billing. I will definitely cancel my membership if the refund is not for the complete amount. Especially since I've called about this problem already. This is not the way to keep customers.
Netflix over charged me for over a year by charging 2 different accounts even though one had no account activity on it. Once I finally realized it, I complained and was told they would only refund 2 months' worth of charges on one of the accounts. I told them to close the accounts so I would not be charged any more. After some time I wanted to sign up for Netflix to watch a show that is only available on cable which I don't have and Netflix. When I tried to sign up, I was told a permanent block was put on my debit card and my account was listed as having fraudulent activity. There was no fraudulent activity except on Netflix's account and I never told them to put a hold on my card. They refuse to take the block off of my card or take the fraud label off of the account. I suppose so they can try to justify overcharging me for so long.
The only people that will communicate with you are first level lackeys that keep repeating the same thing over and over. This company has horrible practices, horrible customer service, and no one who is willing to take responsibility for any errors they make. I understand I am just one of many who have been overcharged by this sham of a company and also not able to find someone who is willing to fix the problem. There's needs to be some oversight and investigation into Netflix.
10
Feb
22
Jan
Posted by Tony
I had been a NF customer for many years. The last 6 months have been a complete nightmare. Started having problems with streaming. They contended issues were on my end. Had cable company out twice, no issues. As well no issues with other providers. Finally got so bad had to cancel streaming account and go to disk program. Issues of broken disks, they claimed they weren't receiving disk back, holds on my account without any courtesy of notification, time games wherein I would then maybe receive 4 disks a month instead of the a normal 8. Spoke with my post office on two occasions about possible theft. NF position was to penalize me and place more holds on my account. Finally got so fed up I cancelled all dealing with them today. I would not recommend them in the future to someone I - didn't - like. Company has truly turned into a deep disappointment.
21
Jan
Posted by sheriredding
I spent over an hour trying to sigh on to netflix after just signing up. I was hella frustrated and pissed off. I called and got a cs rep named junior. He was very patient and helpful. He figured out the problem. It wasn't netflix's fault. And he was so nice he restored my faith in you guys. Go Junior!
18
Jan
Posted by [email protected]
I have just spent about an hour with your customer service depart being transferred from one location to another and still not having my issue resolved. This would have been my first time using netflix and this has been a very bad experience. Now there is also a lock on the account that no one has even made me aware of. I am not a happy person at all.
19
Dec
27
Jun
Posted by POOR CS - Netflix
After reading some of the other comments on here, I'm not shocked now how my phone call was handled at Netflix...
I signed up & paid for Netflix from Sept 2012 - Jan 2013, paid $7.99 a month & activated 2 devices (WII & PS3). In Jan, my credit/debit card that I originally put on file when I signed up was canceled through my bank (someone in the area was fraudulently copying existing debit/credit card numbers, printing fake cards & using them at local stores) at this time I canceled my Netflix account (not because of my cc, I just didn't watch it). A couple of days later my son realized Netflix was canceled (because it didn't work on the WII or PS3) and asked if he could setup his own account with the PS3 in his room. We setup a new account for my son with different personal/credit card information. When we were setting it up, since we were using the same device (PS3) from my original account, I had to remove the Netflix App & reinstall it on the device, because it still wanted to re-activate my old account. About a month later, he starting having some problems with the PS3 streaming the Netflix, so he started using the WII. I believe this is when the problem started. Even though I just found out about it now. Netflix has been billing me on both accounts, for the same exact devices during the same time, from Feb until June (5 months) = $39.95. When I called them today, I spoke with a representative "Shanti" located in Las Vegas Office. I gave her my email address, she verified there was another email address (my son's) being billed with the same cc. I informed her this is why I am calling because my account should have been canceled & I am being double billed for the same exact services, on the same exact devices, at the same exact time and most importantly I never authorized a different cc to be added/charged on my account. I was mostly concerned on how they got the other cc information, because I never authorized or updated my information with the cc, Netflix fraudulently did this. She insisted that Netflix couldn't do this, someone either had to call in or go online to update, but she was unable to verify how it was updated. She informed me that she could only credit 30days of service, even though they have been fraudulently charging me for the last 5 months. I requested to speak with a Supervisor. After waiting & waiting & waiting, she transferred me to "Philip" also located in Las Vegas. He verified that my account was never closed & when they tried to take out payment, cc (the one that was canceled by bank) wasn't accepted, so Netflix will continue to try to get payment for 30days. He then verified My account was canceled in Feb by Netflix for no payment (even though I canceled it month prior). He stated My account was then reinstated in Feb. I explained to him the story about my son, setting up a new account (with the same exact devices). Why would I pay for two charges of $7.99 at the same time for the same devices, I could see if I had additional devices ($7.99 you get up to 2devices) ($11.99 you get up to 6 devices) I would rather pay $11.99 for more devices, but this isn't the case, it's not different devices, it's the same devices. He just keep telling me he was going to cancel the account & could give me credit for 30 days. I'm guessing Netflix doesn't pride themselves on Customer Service Satisfaction or their Customers, because Philip felt he was above me & was able to talk over me & give me ultimatums or he was going to disconnect my call, even though not once did I raise my voice or used obscene behavior. I requested a Manager, Philip stated "he doesn't have a manager, he and one other Supervisor are the only ones there". I stated you don't have a Manager that you report to, he stated "I do but I can't give that information out" & telling me "we are just going in a circle here" & that he was going to end the call, "I'm going to cancel the account" all while talking over me. I was able to ask him for the corporate address (he states the corporate doesn't have phone number to call) because I will be writing a letter in regards to the POOR Customer Service Netflix is providing to their customers. I had him cancel one of the accounts for now, so I'm not doubled bill & he issued 1 month credit, but I'm wasn't accepting that. I called back, spoke with "Desmond" in Colorado, apologized in advance that he had to get my call since the previous "Supervisor" wasn't able to assist me & just wanted to hang up on me. Desmond I have to say was empathetic, listened to my quick rant about what was going on with the account, even though there was nothing he could do about crediting me, he gave me the option of calling my bank to dispute the charges (I was never informed that I could do this from previous Supervisor) I will be calling my bank in the AM to see what can be done (never had to dispute anything with the bank). Once I get resolved will be canceling son's Netflix account & going to Redbox Instant &/or Hulu/Plus.
22
Jun
Posted by Joy
I just joined yesterday and my family is really enjoying it. I also would like to say that Netflix has the nicest and most helpful customer service dept. I have ever dealt with. I have called 3 different times with questions and every person I talked to was so nice and helpful! Thank you!
06
May
Posted by ElizabethW
I am frustrated with Netflix customer service. I have received contradicting information and "Mike" provided his name and an extension to call him back with a credit card representative. After I have spent an hour on the phone and conferenced in with a credit card representative, a supervisor "Marion" came on the phone and was reprimanding Mike's behavior and Mike's wrongdoing....
I would not recommend anyone to NetFlix. The supervisor "Marion" has proven substandard management skill and poor customer service. Instead of solving a customer frustration, he spent extended time to prove to me there was inconsistency and conflict among NetFlix staff.
01
May
Posted by Chuckles
Not long ago, Netflix made a big deal about moving more and more to streaming videos. So, what happened to that? Most of what's available via streaming is junk, and even some of the better, old TV series that WERE available, are no longer available. I'm finding things to watch for free, at sites like Crackle, that Netflix doesn't have! If this doesn't change soon, my Netflix membership will be history.
06
Apr
Posted by smeagols
everytime I contacted netflix customer service for help I was told I had to call the manufacturer of the device I was using for help. they could not help me to connect to netflix, some of the customer service reps even gave me the telephone number to call.maybe I should try to get a job with them,I wouldn't mind sitting on my butt doing nothing but forwarding my work to someone else to do and getting a paycheck for it.
01
Mar
Posted by Desirable
I am totally disgusted with Netflix. I started my first account in 2010 . A Christmas present a years subscription of Netflix. I was charged 6 months additional even thought year had been paid. He liked it so I purchased another year in 2011 for Christmas. It only lasted 6 months. They say he rented a movie, meaning 1movie so it changed the subscription. My son swears no DVDs were ordered.
So in 2012 I repaid for another year for him not understanding what had happened. What had happened is this company lies lies lies.. Tey take ur money and make up all kinds of stuff. I received an iPad for Christmas 2012. A friend of mine installed Netflix. I bought a year for myself and it was on my jan. statement.
In FEb. when I opened my statement sure enough the had charged me a monthly fee. I called them. I was first told they put it towards my sons account that made no sense because his is paid in full. Then they told me I hadn't paid for the year 2010 and they took the money for that. After 4 calls and a call to my bank. My bank called them. They couldn't lie scam because they had all my ay net records in front of them... The refunded the money. Set me up an account. My bank saw the payment come thru told they they were going to block any other charges because my son and I were paid for a year.
My friend went to watch a movie and guess what. My account was on hold. I couldn't believe it after a whole morning of calls. Stress listening to all the nonsense they could come up with about taking monie for a year and then charging monthly with no explanation...
I had to take time for another call. The kid I spoke to actually told me he waved his magic wand and fixed it... No explanation of why it was on hold . He supposedly couldn't tell me why but it did work...
They are unprofessional, I read the comment of 24 people streaming off 2 . I for one can't get the two I have paid for.. Be careful when you deal with this company. Watch ur bills carefully and good luck to you
02
Feb
Posted by Marx C
Netflix is refusing to make DVD copies available of their newly-created shows such as House of Cards released on 2/1/13.
All Netflix customers should be able to view any of the series that Netflix is creating. If you are a customer, let them know that you want the shows available in both the streaming and the DVD format.
28
Dec
23
Oct
Posted by Anonymous
Does Netlix really not understand why they haven't sold more steaming? Okay, I will explaing. Onr user can share their password with any number of people who can all be streaming at the same time. My sister has one account, I have another. My account is used by my parents and 5 of my six adult childten and spouses and grandchildren. My sisters account is used by her 4 adult children and spouses. You do the math. two people pay over 24 people use the account for streaming. Why would they open their own account. Now I may have ruined this for the 24 freeloaders but Netflix has to wake up to this before they go under. I don't want you to go out of business. You also need to put Survivor and amazing race series on streaming.
27
Sep
Posted by linda
I have never used Netflix in my life, yet they have apparently allowed somebody to fraudently use my details to open an account with them. I have spent two days repling to e-mails from them which reply by stating the reply e-mailbox is not manned so give another e-mail address to contact them on. When you contact this e-mail address the exact same thing happens. I have thus just spent 10 minutes on a call to the US (I am in the UK) being spoken down to by the most rude and patronising person I have ever had the misfortune to call. (Tracey) After persistently cutting in across me I asked if I could actually finish my sentence to which she replied 'No, you cannot' and proceeded to shout over me. When I asked to speak to somebody more senior Tracey proceeded to tell me she is the most senior person there (she is a supervisor in the call centre) She also claims that she does not know of any regulatory authority that audits or regulates Netflix. The upshot is that they refuse to tell me any details regarding the person who is defrauding me, even though they admit the card used is being investigated.
Apparently the responsibility to prove who the fraudelent card is being used by is MINE!
Fantastic, Netflix!
15
Aug
Posted by Frustrated
A netflix customer service telephone number is a well-kept secret. I have been searching but can't find it anywhere. The help page states that you can call 24/7 but there is no number to call. The chat line is useless. It won't let you type a question. Anybody out there have that number?
