PSE&G Corporate Office

PSE&G corporate office headquarters location, phone number, address and feedback

Please find details for the PSE&G corporate office below. We do our best to keep this information current, but if you are aware of any updates to the PSE&G corporate office headquarters information we have, please feel free to submit an update.

Corporate Office Address:
Public Service Enterprise Group Inc.
80 Park Plaza
Newark, NJ 07101
United States
Phone: 973-430-7000
Fax: 973-824-7056

PSE&G Corporate Office Comments

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08
Mar

Posted by Jamie


3/8/21 9:09PM

I ha e been in co tact with various employees at PSEG for since Sept about an outrageous bill I received. Just to give you a little background, I am a single mother wit hn 3 young children ages 2,3 and 15 and we live in a 2 bedroom house. Back in September I received a bili for a little over a thousand dollars. According to my statement I had go e up 100 percent and went from200/600kw which I have always been to over 2000 sometimes close to 3000 kwl. I tried waxing to many different employees that I ha e never used that much electricity and an amount that size is used in a warehouse which I obviously not reside in. I have been told that it is possible especially because of covid and I probably just dont realize how much electricity we are using. 2 years ago we had a hot tub which ran always, I did not have solar panels, my air conditioner and filter in pool were both working and it was never even remotely close to that outrageous amount. PSEG had someone come out and change the meter. I was sent a letter stating there was nothing wrong with that meter and I am tired be held responsible for that over 1000$ bill. Please help me and tell me what steps I can take to eliminate ate this bill from my file. We are using way less electricity then we ever have including the addition of solar panels. We no longer have a hot tub and my pool was closed back in the beginning of July because the filter went and I could not afford to replace it. There was definitely a problem on your side and I'd like to resolve it as soon as possi le. This situation has been looming over me since the end of the summer and it seriously needs to be resolved immediately. I have been a diligent customer of PSEG for years and I would hate this to destroy that. Where do I go from here? Who else can I contact?

16
Jun

Posted by Anonymous


6/16/16 8:06AM

As of: June 16, 2016

Greetings:



My name is Eugenia Coleman-Anderson (Assistant Property Manager) at Eastampton Town Center (Affordable Housing) in Eastampton, New Jersey. The reason for this message is to inquire for your assistance in obtaining information we need regarding the light poles on the property.



My Manager (Maria Keyer) and myself have contacted PSE&G numerous times to find out what light poles actually belong to PSE&G and how many. Also...whenever these lights go out, the tenants complain of dark walkways that are not safe due to the dark areas. When the light bulbs need to be replaced...we are not able to get help we need to get the lights back on.



We were able the other day to contact customer service for the landlord account. The representative took our request and told us that it would be sent to a group called "Outdoor Lighting Group". The group would contact us with the information. The representative was asked when we could expect a call back with the information we need for the Vice President of Facilities for his report. The representative said they did not know when we would receive the call back.



We are asking Headquarters to review our request and let us know if you can be of any assistance in our continuing quest to get answers and service for these light poles. This has been going on for a few years and it is not acceptable.



Thank you in advance for your support.



Please contact our office at:

12
Jan

Posted by PAYING CUSTOMER


1/12/16 5:17PM

I am very disappointed in PSE&G I been with you for over 15 years and I would never think that PSE&G would have double standards. I and other paying customers are frustrated about what is going on. it regarding shut off notice if you are going to cut off utilities it should be like that for everyone. one of my neighbors is bragging that his utilities are still on and they haven't been turned off yet and he only paid partial payment and didn't pay the amount required to keep the utilities on. That's not fair when I didn't pay mines and other people I spoke too there's got turned off with in a couple of days. His utilities suppose to be turned off since 31st of Dec. He said this has been going on for over a year a shut off notice and it never get shut off and he don't pay it for over a week or 2 and he only pay partial. WHATS GOING ON.
check for yourself he showed proof. 143 Sheppard Ave East Orange. I am not the only one who has complained and sent complaints. Maybe we need to get an attorney regarding this. I want fairness we all do...

03
Apr

Posted by Lee Greenberger and Randy Simon


4/3/15 12:03PM

As you are aware, gas leaks are a serious issue that needs immediate attention. Therefore, I would like to call you attention to a badly mishandled gas leak by your company. I called approximately on February 1st and March 1st again to inform PSEG there was a gas leak located at my home in Montclair, NJ. Although I received a prompt check of the site with an emergency unit (who verified that the reading was 50-times above acceptable limits) no action was take until the end of March, at which time they verified the leak and determined a new gas line from the street to the house as needed. I stayed home from work on Thursday and Friday, as the repair crew started on Thursday (April 2nd) and needed the next day to finish. Unfortunately, no one showed up on Friday, nor was I informed of this. Not only have I wasted my days off from work, but the gas leak remains unresolved. This poor, negligent action puts homeowners and neighbors at unnecessary risk. An investigation into your response is needed at a minimum and a prompt repair, even if weekend action is needed is required.

10
Oct

Posted by shorty1134


10/10/14 9:28AM

I have had accounts with PSE&G for over 40 years !!

A bad tenant recently moved out & left myself & PSE&G holding the bag !!!

They beat you folks for $2500 so i am told & now i drive 500 miles to have electric put back into my name !!! This is after 10 days of phone conversation 1 after another even calls to corporate head quarters & also e-mail sent to SUPERVISOR showing proof of owner ship ....i also have ownership allocation acct set up & STILL NO ELECTRIC & I need to heat for 3 little children !!!! What is going on & why are you {PSE&G } TREATING ME THIS WAY ....
My brother is an attorney & for what you have put me through {a paying customer of 5 different accts sine 1981 i am going to Sue !!!
I ALSO SENT PROOF TO TAMEASHA BUTLER e-mail & no response & she is a supervisor & spoke to corporate office & now have driven 500 miles & you still refuse to help !!!!

Thanks for your consideration R F

03
Oct

Posted by Gypsy0005


10/3/14 3:03PM

Called at the beginning of this week to schedule repair of our AC unit. When I called I requested a Saturday appointment and was told to call back on Friday because that is when the would know if a technician was available. When I called this morning I was told they had a technician available today between noon and 4. I took the afternoon off from work and waited. No one showed up so I called to find out that no appointment was made. They saw I called, the operator said she gave me an appointment, but never actually made it. So now the soonest they will come is Monday. They are reserving all the technicians for heat calls in case they get any. Normally I would not worry about AC at this time of year, but my husband has a lung disease and needs the AC to breathe in warm or damp weather. Every excuse the supervisor gave me why they couldn't work on the unit such as temperature below 70 also apply to Monday. We purchased all of our large appliances including the AC from PSEG because of their customer service, NOT their price and I am very unhappy with this lack of concern. Next time I will contact Joe Schmo and pay half the price for my furnace or AC and get the same lack of customer service I'm getting now.

05
Aug

Posted by Disabled customer


8/5/14 4:36AM

I went online to move service and when it was on the confirmation page to select paperless it said you must enter at least one email address, I did again and it said the same, I tried five times, I called Ms. Taylor she said it was all done, I don't think the paperless took effect and I don't think she took off the Worryfree on my old address. I am disabled and my voice is not good and she hung up on me because she did not want to help someone disabled. I am sorry I can not speak clearly and wish I could get my voice back.
I don't know if I have to call back to disconnect, change plans or read meter or paperless is set up? I called back but was on hold another 20 minutes. PSE&G should not allow representatives just to hang up if they don't feel like working, it is really rude and difficult for someone with a disability. Perhaps repairing the online system or train representatives how to work with the disabled customers as well. Ms. Taylor said I can call August 31, 2014 just 5 minutes before my disconnect or go online when I am ready to leave. I did and now they are calling me August 5, 2014 trying to get in the house, I just drove all night moving to Florida, I did not need a 7am wake up call from the meter reader.

08
May

Posted by Walter


5/8/14 5:04PM

My neighbor's tree fell down last month and is resting on the power lines over my backyard. I called PSEG beginning of April the day after I noticed the tree. They told me that they will send out a team to evaluate the problem within a few days. I didn't see anyone so I called back like 4 days later.PSEG told me that they were indead there and that the tree will be removed within a week. Two weeks later and lights flickering all over my house the tree is still on the line. So I called again. PSEG told me that they are looking for a tree company to cut the tree and that they have no idea how long. Tree is still hanging on the line and lights flickering. So I then called a supervisor. (Doubt that very must probable just a phone jockey) She told me that the tree removal people must schedule with the power shut off people who must schedule with the line people. she will expedite this for me. She said the Tree removal supervisor will call me in a day or two. Three days later no call tree still hanging on lines, lights still flickering. The tree is about 10 feet above my head and my sons heads as we toss the baseball around. Overhanging my yard by like 30 feet. They just don't give a crap if anyone gets hurt or if property is destroyed. . What did David M Daly say to Newsday. "Our aim is to take your electric utility from last in customer satisfaction to one of the best utilities in the country in five years. " Doubt that get rid of the people who answer the phones they have no clue. In my eyes this is a tree emergency. The tree will fall down, take the power lines with it, hit and destroy my shed, fence, and God forbid hit me or my kids. Power will go out for awhile since then they have to repair everything. They just don't care.

06
Feb

Posted by Annoyed


2/6/14 6:07PM

I just called the customer service line and was extremely disappointed with the lack of actual customer service, again. I paid my previous residence's balance off and today I received a letter from the collection agency. Why?? When I called the customer service representative she was extremely rude and did not want to answer any questions and hung up the phone. People who don't want to deal with people should not be in customer service. With that much lack of customer care, that person should nob longer have that job. That job

12
Jan

Posted by Anonymous


1/12/14 12:52PM

I have the Worryfree contract on my gas furnace. Since last Sunday, January 5, 2014, I have had 4 technicians come to my home to repair my furnace. On last Sunday, the tech said was a gas problem to call gas company which I did. They found nothing but replaced my gas meter anyway. Still had same problem. Tech comes again and says he installed new igniter, cleaned burners and should be okay. Same problem. Called again and another tech came out. He said gas being locked out so he ordered kit to ensure would not happen again. Today, Sunday, January 12, 2014 tech came out to install kit. An hour later, furnace kept running but no hot air coming out of vents. Please help me. I have been calling every day (sometimes) twice a day since January 5. My husband and I are seniors and I am so worried the weather will get colder and pipes could break in my house. Called customer service today, and tech cannot come out until tomorrow Monday, Jan. 13 in p.m.

The WorryFree should not apply to this service. I have done nothing but worry since Jan. 5. I really cannot go thru this another week. I even offered to call a reliable plumber and maybe PSE&G could pay. I just want heat.

Desperate in Cranford, New Jersey.

15
May

Posted by brooke3


5/15/13 5:38PM

My name is toniann Figlar I moved up to I been here since may I called pseg alot to find out y I dident get a bill a couple of workers said we dont see you in are system.So today I said let me try again 5/15/13 So I did the young man I talk to I told him what I just said to you. I told him I am on a thoracotomry to help me brealth My lungs coapsed. So the man said to have your Doc write a letter. So he did I fax it. then I called back and talk to a Anna W work Id CM19r or CMI9R I told The michine keeps me Brealthing if I dont have I will die . I told Her if she could Just go to the Med office and tell them to put it on top so I wont die. I just need a couple of days to get some help from the welfair or sandy relefe I am Mr framer from wilfear dept is coming to my house. Thant women said she cant call the med Dept I dont beleave That so if I die becouse this corporate what give me a7 day to get the money I going to die. That why I am writing you can you help me please it really is amatter of life and death Please help I dont want to Die Thanks

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