Posted by N/A
I placed an order which did not give me my free dog treat (buy 3 get 1 free of same or lesser value. So a manager/supervisor had to help me get the online order done with auto ship and 35% discount for first order. Then Petsmart turned around and cancelled my order after spending over half hour trying to get my order straightened out!
They claimed my billing address and shipping do not match, and tgat I used an email that does not have my name on it even though the charge went through.
Now they refused to reinstate my order telling me to reorder but the same first 35% dis punt on auto shop no longer exist because it's system thinks it a reorder. Very upsetting and waste of my time!