Pier 1 Corporate Office

Pier 1 corporate office headquarters location, phone number, address and feedback

Please find details for the Pier 1 corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Pier 1 corporate office headquarters information we have, please feel free to submit an update.


Corporate Office Address:
Pier 1 Imports Inc.
100 Pier 1 Place
Fort Worth, TX 76102
United States
Phone: 817-252-8000
Fax: 817-252-8174

Pier 1 Corporate Office Comments

Posted by MSC


I recently purchased a cabinet and a garden stool at Store
0504, located on Biscayne Blvd in Miami/Aventura, FL
I am writing to commend Shavaughn who
worked with me inspecting the furniture when it arrived
at the store and helped in setting up the delivery. His
service was exceptional.

Posted by ssh


I placed an order online. The order was cancelled and I was never notified. I waited 10 days and finally called in to ask what happened to my order. I was told that what I had ordered was now out of stock and I was out of luck. The csr tried to blame my credit card for the cancelled order. I got my credit card co on the phone for a 3 way call and the Pier 1 rep hung up on us. I will never do business with Pier 1 again. Poor customer service is one of the main reasons companies go bankrupt not this economy. Treat customers right and the will continue to be your customers Pier 1.

Posted by LOVE


If you are ever in Montgomery Al. don't shop at the Berryhill location. They are the most unhelpful staff I have ever seen and I am in my 50's. They love for you to purchase things but if you change your mind then that's problem. From the point of a return you have an attitude from some of the salesman. I love pier one merchandise I have for years I just dislike some of the staff at this location.

Posted by PanGlo


I met the most amazing customer service clerk by the name of David Holmes, at Pier 1, Store 508, in Manhattan Beach, Ca. I went to the store to check on a vase I had seen over the weekend. I inquired about the vase with the clerk at the front of the store and she informed me that she had sold it. When I asked if there was another one, she just matter-of-fact said it was the only one - I said "the only one", and she responded "Yes, and that Pier 1 does that when they are trying out a new product". She directed me to the back of the store to check on other vases. On my way to the back, David inquired if I had been helped - I told him that I was looking for a particular vase and was told that it had been sold and was the only one. His response was (with a big welcoming smile) "You mean they didn't tell you that we would make one for you". He said that he was on his way out, but still took time to listen and suggested that I return the following day when he would be there. What was striking and different about David was that as he was walking out I observed how he greeted other customers as they walked in, while the other clerks on the floor were just going about their business. I did return the following day, and there was that big smile and friendly greeting - he again wanted to know what was I looking for, had me follow him while he went online, when that didn't work, he walked me over to the back of the store and showed me other vases. I asked to see the manager, I shared my experience and told him that David is the type of employee I would want if it were my store - he represents what true "customer service" is and we need more of him.

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