Pizza Hut Corporate Office

Pizza Hut corporate office headquarters location, phone number, address and feedback

Pizza Hut Corporate Office Add a Comment Update listing

Please find details for the Pizza Hut corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Pizza Hut corporate office headquarters information we have, please feel free to submit an update.

Corporate Office Address:
Pizza Hut, Inc.
Yum! Brands
14841 Dallas Parkway
Dallas, TX 75254
United States
Phone: 972-338-7700
Fax: 972-338-6869

Pizza Hut Corporate Office Comments

Add your feedback about Pizza Hut -->

Mar

Posted by Ohitstastyalright

3/27/24 4:18PM

Store Manger sales weed to employees and then complains about them smoking it on the property and the distract manger knows that she sells the weed. She also lives with district manger. Very rude to staff and employees. Barely at the store but adjusts my time for taking a break after work 16 hours but told me I could take a longer break because I'm working an OC. I work hard. I do take too many breaks but I'm grateful to know that I will never have to deal with this again.

Feb

Posted by Crissygrl430

2/29/24 6:08PM

My Mom went to Pizza Hut in Elizabethtown,NC. She is very upset and didn't want to be rude and ugly, therefore I am writing her review... First of all they were there for wel over 45mins waiting for the order, well apparently that order was misplaced or just wasn't taken, of course the employee claimed it was misplaced or lost to please place another order. That was fine, even though it had now been an hour and a half since the first order was taken. Anyways Mom places the first replacement order and lo and behold they want her to pay AGAIN, BECAUSE THEY LOST THE ORDER.SO ITS OFFICIAL THAT ITS THEIR FAULT, OUT OF THEIR OWN MOUTHS! ANYWAYS, ITS PIZZA HUTS FAULT AND YOU GUYS ARE TRYING TO CHARGE ME AGAIN.... PLEASE PLEASE STOP THE SCAMS OR IRRESPONSIBLE THINGS GOING ON AT THIS PIZZA HUT. I LOVE THIS RESTAURANT AND WOULD LOVE TO KEEP COMING BACK, BUT NOT IF THEY ARE GOING TO TRY SCAMMING PEOPLE THAT I LOVE OUT OF THEIR MONEY! THERE IS NO TELLING HOW MANY OLDER PEOPLE THAT HAVE BEEN SCAMMED AND DIDN'T SAY ANYTHING. PLEASE HELP US???

Jan

Posted by Anonymous

1/25/24 8:15AM

I went to place an order at the white hall , Arkansas Pizza Hut. And got hung up on twice and the fifth time I got someone named Keara who was polite and placed my order and the driver was polite too Alexis H , But the other ones that where there was petiful not the way I would want my business ran . Also once I got sent back to my state where I live instead of where I was trying to place the order to . I was down for a funeral and didn't get any respect at this place .plus for one pizza 29.09

Jan

Posted by Servin6154

1/23/24 1:07PM

Placed an order for pizza that was delivered to my old apartment in a different city. Called immediately when they said it was delivered. Have been trying for over a month and a half to get my refund. Called the store, customer service, as well as corporate several times. Still haven't been refunded.

Jan

Posted by Fpalmer

1/7/24 3:44AM

You Pizza Hut in Queensbury is the most out of date and filthy restaurant. The help the same. How can you run a restaurant like that. I will never go there or order online from them again. I tell all my friends the same, do not go there. My friends that have tried to go there have said the same. Either close the dump down or do a complete remodel.

Oct

Posted by Sabrina Denise Williams

10/5/23 9:05AM

I have raised concerns because September 26th of 2023 I was admitted in the emergency room for a cute migraine the general assistant manager would not allow me to leave because I was sick she allowed me to have a fever of 103.5 went to the emergency room around 10:00 10:30 that night September 23rd 2023 I was admitted in the emergency room again with my 3-year-old daughter Colbert 19 and I had a viral infection I sent in all of my emergency room excuse they did not take it into consideration and also she's very vulgar both of us the assistant general manager/ general manager they was very rude and she the assistant general manager went to my living area took a picture of me my apartment I really feel like that's defamation of character and she said that she talked to her lawyer so whatever she needs to do tell her to do it because at this point at this moment both general manager and assistant manager harass me

Sep

Posted by Mark

9/19/23 8:40AM

Horrible experience from, Shawano, Wisconsin store. They kept hanging up on me, when I called for a manager. We ordered 3 pizza's and they were horrible. They even smelled different. Smelled bad. Even the customer service line they transfer you to, are not even helpful. I had to speak to a GM at a Green Bay, store about all these issues. Not at all happy, passing this to mother's groups in, Green Bay.

Jun

Posted by Solomon

6/27/23 8:16AM

The PIZZA HUT on 2800 Congress ave
Palm Springs, Florida

Has a big sign saying their hiring for drivers, but when I walked in
The manager said they are fully staffed. I asked why the says drivers needed if they don't need help?
He said CORPORATE WANTS IT UP. Is this true?

Dec

Posted by Charles

12/31/22 6:21PM

Didnt enjoy 3 topping pizza that was dry and skimpy with toppings

Nov

Posted by Anonymous

11/4/22 4:34PM

This is the last time I will order a pizza from Pizza Hut.. placed order went to pick it up they only had made one of the two pizzas I ordered.. this isn't the first time I have had this happened here. Many times I call to try and place an order just to be hung up on. Something seriously needs to be done to the Mauldin Pizza Hut

Nov

Posted by Maintenanceman

11/3/22 12:05PM

On Oct 30th. I purchased a pizza From your store in Fairmont wv. It was totally wrong and not even the right size. This is totally unacceptable and will never go back.

Oct

Posted by Anonymous

10/26/22 7:37PM

I Oder a pizza on line from the store on stumps in grenta la hand toss large ham and Italian sausage IT Was THE WORST PIZZA I EVER Had badly had toppings the sauce was sweet the crust wasn't done The ONLY THING YOU CAN DO FOR ME IS TO REFUND My HARD EARN MONEY don't want them to remake I will go to Manhattan like always

Oct

Posted by No name

10/11/22 10:15PM

Please quit taking away things people like! Examples: spaghetti with meat sauce and meaty marinara (formerly cavatini supreme). I have been a customer for over 40 years. Every time there is a new "revamp" of the recipes it gets a little worse.
Tonight I had the new "similar" version of the meaty marinara called Italian meats. The tomato sauce was awful and I will never order it again. Used to be my favorite restaurant. Sad

Aug

Posted by Anonymous

8/20/22 7:16PM

Hadn't tried Pizza Hut in a while and ordered a couple for my grandson's party. I was overcharged and you underdelivered badly. I didn't mind paying a little more than your competitors but the size of the pizza was unacceptable and we will be going back to your competitors. what a shame

Jul

Posted by Martina

7/18/22 3:43PM

I wanted to order quick and easy food due to being exhausted and ordered from the Rochester nh Pizza Hut and had hair in my food. Was very disappointed and they put a credit for the wings that had hair in my order not impressed when I am starving and not properly refunded to a wrong number.

Jul

Posted by Jerome

7/13/21 9:51AM

(Garlic bread sticks) with (toppings), meat lovers garlic bread, vegetable garlic bread or just one meat of your choice on garlic bread #1fan an customer

Feb

Posted by Shortandblonde2

2/3/21 6:30PM

I was so looking forward to my pizza this evening. My order was completed online and paid for online...with the usual 20% tip. My total came to over $30. One of the ingredients was green olives...it was listed on the menu. I do not like black olives...I think they're bitter. My problem tonight could have been avoided but no, I had to take what they gave me...black olives.
I called (FOUR TIMES) the Pizza Hut at 7017 Kingston Pike, Knoxville, TN to ask why my order wasn't correct. On the 4th call it wasn't put to a busy signal. I finally spoke to someone who told me they haven't had green olives in years. But there it is on the menu. When I said it is listed on the menu he immediately handed off my call to a young lady who sounded like she was still in high school. So, I went through my story once again. She said they didn't have green olives and hadn't had them for several years. At least their story is consistent!
After repeat said the same thing as peat I ask why it's on the menu. No answer. We sat there in silence for quite awhile. She finally ask me if I wanted her to remake my pizza. I told her no that it would take too long. The one question I should have ask her is, If you had my phone number on the order why not call me? But we all know hindsight is 20/20.
So, I'm very disappointed in my meal this evening because I paid over $30 for dinner and have had to pick at it to remove the black olives. My thought is to either fix the menu, make sure all locations have all the ingredients, or CALL the customer since you require a phone number.
You have to laugh at the irony of this post...my verification code is HSVX.
GEEZ Louise!

Dec

Posted by G

12/30/20 7:34PM

I was hoping to give my kids a party tonight after ordering close to 90$ worth of food from Pizza Hut in Opp,Al,but the night mangager,Emily,was very rude on the phone and when I went to address how rude she was to me. Upon entering I realized she was having a full blown casual conversation with a customer while the store had 6 people in it. It was at that point I realized why I was kept on hold over the phone for 15 minutes. She didn't want to provide corporate number either. She need to be re oriented concerning managerial behavior as well as good quality customer service ,or be fired!

Jun

Posted by Anonymous

6/13/20 7:38PM

Today at 8:24pm, I went into the pizza hut on Barataria Rd. In Marrero, LA. I couldn't believe what I heard, the manager, Tory D., was talking to the cashier in the most disrespectful manner. She seemed mad the whole time I was in the store awaiting for my food. She seemed angry talking to the cashier, and when the carrier walked away to return back to her register because another customer walked in. The manager Tory tells the cashier " don't walk away from me girl." The cashier answered her and started j was just seeing what just going to see the customer, and Tory told her I was talking. I couldn't believe she treats her employees like this as a manager. I know Friday's may be a busy day but it doesn't make things any better to have that kind of demeanor, especially when customers can hear and see this behavior. With everything going on with unfairness between different races, it doesn't paint a good picture to see this. I will not be doing business here anymore and I'll pass this information to others I know.

Nov

Posted by Anonymous

11/9/17 9:41PM

Visited Pizza Hut in Opp, Alabama 11/9/17. One of the people behind the Counter Cooking used Profanity a number of times. I was sitting in the very back of restaurant and could hear her speech. I am not wanting anyone to lose their job. Jut think this should not be allowed. This is not good for your business at all.

Jun

Posted by Kishore

6/2/16 6:07PM

Ordered pizza at 6:07 pm online to be delivered at 7:30 pm. It is 8:00 pm right now and we still don't have pizza. It doesn't take 1.5 hours to cook and another 30 minutes to deliver. This is totally unacceptable. Called the store and talked to the manager, Adam. He was very rude, unapologetic, confrontational. I have never had any problem with any other restaurants than Pizza Hut. HORRIBLE.

This is the second time I have had issue with the same Pizza hut problem. I will have to share my experience with social media and let them know not to order from Pizza Hut and especially not to deal with managers.

I expect 100% refund. I will not accept any other excuses from the corporate or the store. Apparently Pizza Hut in general is too dumb to understand how to service customer in professional manner and Pizza Hut is not worried about their reputation. EXCELLENTO!

Apr

Posted by Judy Herr

4/20/16 7:25PM

Went for Pizza Hut thin crust pepperoni & mushrooms I want my money back paid $12.18!
This was the worst pizza I have ever tasted. Centerville Store in Lancaster Pa.
What happened? Your pizza was always outstanding. tasted like cardboard w/gross sauce.

Feb

Posted by Anonymous

2/10/16 10:28AM

In regards to Your Greenville, MI branch Pizza hut.
Due to the treatment of employees and customers, by the current RGM, people of the city or Greenville boycott this Pizza hut. My family has come to this establishment to eat in. While we were eating we watched this Man stand at the front counter talking with the servers. A young manager we knew came out to speek with us and in front of other customers and co-workers, he asked the young manager if "she was going to get any work done today". Its to my understanding she had been a loyal employee for several years. Now isn't that bad for business. We know a few other young woman who have worked there. He seems to be childish in saying things to his employees such as " get out of my store!", Not allowing time off for well earned vacation time while he takes his own vacation time over theirs. Just reciently we heard of him firing a young lady for not being able to work her shift after suffuring a back injuy (requiring physical therapy) at another job. He is a liability to your business. Sincerely Angry Parents and Appauled ex-loyal customers.

Jan

Posted by Anonymous

1/28/16 5:07PM

I ordered a pizza and breadsticks at work (from the Pizza hut in Houston off of hwy 249) and when we received our food the marinara sauce was just red water, so gross. So I called at 2:11pm and asked them to resend the sauce because that is not how marinara sauce is suppose to be. Well they didn't show up until an hour later with the sauce and on top of that it wasn't that much thicker. I thought that the cheesy breadsticks would be re-made because why else would I have to wait another hour, (3:08). Well no, they weren't re-made and on top of that the driver was completely inappropriate. He called our clinic saying that it stated on the receipt to call ahead of time before he got here which it did not(he didn't call the first time he dropped off our food) I know it didn't say anything about calling. I told him that I called over an hour ago and I can't believe it took that long just to deliver sauce and how it was watery and that's not what I think of when think of marinara dipping sauce. He told me that some people like it watery and proceeded to make more small talk and I'm at work. He asked me what I was doing after work which I found highly unprofessional and inappropriate. When he came in to give me the sauce he made me feel very uncomfortable asking me if I worked out and after he left he called again asking how I liked the sauce and to call him back on his phone later on. I called the location to speak to a manager to let them know what had happened and no one ever picked up and when I called shortly after I got a VM. Pizza hut used to be really good but as the years have past their service and quality has gone down.

Jan

Posted by dorothy

1/20/16 4:28PM

I live in Nahunta Ga. the pizza hut is on 301 North, this is my first experience with the co. this time we orders two large pizza all the way, we live 20 mins. away from the pizza hut. we drove down pick the pizzas up. they were raw dough, not even cooked. I had TO RE-COOK THEM. IT WAS JUST PURE RAW DOUGH.THE TEEN AGE BOYS WORKING THERE, EVERYTIME WE GO BY THEY ARE OUTSIDE SMOKING CIGARETTES.I really think that the employees should be checked out. the business is very bad when I have to cook the pizza myself. That's the reason I bought pizza, not to cook. thanks.

Dec

Posted by Anonymous

12/16/15 4:03PM

your company plays games with their employees. Rgm's seem to favor these young girls. I wonder why

Oct

Posted by Anonymous

10/16/15 3:41PM

We ate at the Pizza Hut at 5953 W. Jim Bilton Bl. in St. George, SC, on our way south on Oct. 16th for lunch. It was a great experience. The salad bar was fresh and cold. The buffet was hot and delicious. The service was excellent. We would highly recommend this restaurant.

Sep

Posted by Anonymous

9/21/15 6:32AM

I went to the Pizza Hut in Ash Flat, Arkansas, Saturday, September 19th at 1:15PM. I ordered six pizzas to be ready at 4:30 PM on Saturday, September 19th. I arrived at Pizza Hut in Ash Flat at 4:20 PM to pick up my pizzas. They were not ready or even started. There was no apology or lack of concern for the mistake. I even had to ask for a discount when they did finally get made. I am very disappointed in the lack of customer service I received.

Sep

Posted by pashurst

9/11/15 6:02PM

For those of you who usually enjoy eating at a Pizza Hut, I would advise you not to go to these particular ones in Indianapolis, Indiana. Whoever owns the franchises have definitely not kept up their buildings which are about as greasy as if you have taken oil and poured it all over the places and the food is definitely not to die for. Just ate at the one at 3497 West 86th Street, Indianapolis. Ordered 8 wings with BBQ sauce and it was like getting McNuggets from McDonalds with a dab of BBQ and one bite was all you got out of each one. Also ordered a single Meat Marinara and it didn't have enough sauce to make it worth the price and waiter never did bring the bread sticks nor even come to table to see if everything was ok. Meal was over $18 .....such a waste of money. Tables and chairs as well as walls needed a good wash. It is obvious the booths need to be updated as they are so worn out. The backs of the booths were so worn that they were black. I should have known from looking at the outside of the building first of all that it needed a good paint job and new boards as the bottom of the boards were rotted. I feel for stockholders in the company and would advise anyone not to purchase any of their stock. By the way, the buffet was pitiful and I told the manager he needs to go down to Kentucky and see what a good Pizza Hut looks like and observe a good buffet and he smarted back that he wasn't going to Kentucky. I come from a small town in Southeastern Kentucky and that Pizza Hut has the most wonderful buffet with so many choices and it is so clean and the wings are double the size of what we got at this Pizza Hut at 3497 W. 86th Street in Indianapolis. The above two Pizza Hut's need to be closed down, updated and work on food preparation instructions from a worthy Pizza Hut.

May

Posted by corad

5/8/15 12:52PM

I have noticed more complaints, more then usual. I believe I know why this is happing. years ago when I worked at pizza hut and I do mean years ago, we had a person that did the tables, by way of cleaning them and the same person would also do the dishes keeping them done up at all times, we also had a person that just did the salad bar, making sure everything was fresh, clean, and dated. Then we had of course the pizza makers, the one at the cash register, and then the severs.
Now I hear the servers are prepping the salads, that means washing all veggies, cutting all veggies, dating, and putting them in all the containers. They also have to wash all the dishes, take the calls, place orders from and on the PC, seat the customers, and cash them out if paying by cash, making only $2.50 or so to boot. Now I don't know about you all but this is just wrong. In other restaurants, doing salads and busting tables are done by other people making minimum wage not $2.50 and yet Pizza Hut is only paying the servers $2.50 for all of it. How in the world would anyone expect a person to stay alert and attentive to the customers if they are constantly checking to make sure the phones are being answered, orders are in the PC, salads are being kept up, dishes are being kept up not for $2.50 an hour and we all know tips are not that great in a lot of Pizza Huts sorry, but true.
Your servers need to only worry about making sure your customers are taken care off and not have to disappear to do dishes and make salads, from the time your customers comes in the server needs to be able to greet them, seat them, offer them their drinks, their food, and be at their call at any given time. There is nothing worse then to need something and you can't find your server cause they have to do someone else's work. Go back to the basics and hire the ones you truly need, a salad prep person, and a dish person. You would also be helping people that needs jobs.
Here is how I would run the shifts.
1, Salad prep be in early every morning, prep for the afternoon, have a second come in mid afternoon for the evening. This keeps the servers on the floor where they need to be at all times, keeping the area clean and inviting, and keeps them from having to work over time.
2, have 2 dish persons to do all pots, pans and dishes one in the morning and the other in the evening. This keep servers from having to work past their shifts.
3, have one cashier, again one in the morning and one in the evening he or she can do the bread sticks, the phone orders and PC even prep the drinks. again keeping the servers alert to the customers.
4, then you have your cooks accountable for making and prepping the items needed to make your pizza.
5, last but not least you have one person dedicated for delivery, ready to go at a seconds time.
6, wouldn't hurt if you had a QC person yes I said it a QC person other then a manager to keep track of where the problems are and getting them fixed asap. They are trained to spot the problems before the problems get bigger. This QC person could be someone that is in charge of 5 to 6 different Pizza Huts keeping them in check at all times.
Finally it has been my experience that when there is rushing around you have nothing but discord, which then you have cold pizza, unpleasant servers, long waiting time for your drinks, food and bill. messy salad bar, or an empty salad bar.
Pizza Hut once was a great place to go have a family meal, a place to undo, get together with friends laugh a little, don't let it go to waste just because you want to save some money. My experience is, that if your willing to spend the extra you will end up with extra. You want the place to be packed again with a lot less complaints, go back t the drawing board and re-hire those departments. Again hire at least for a while a QC person that knows what to look for, what steps to take to make your Pizza Hut the best Pizza place anyone can experience.

Apr

Posted by DIssed by PH

4/7/15 8:14PM

Used a Pizza Hut in Roswell NM for an important marketing function. Ordered around 4:00 for a 6:00 delivery. Pizzas arrived at 6:50. Suppose to have a return call from the area manager which I never got. I can't even figure out what they charged me as they asks for my cc info twice. Sad part is the pizza store is literally 100 yards from my business. never again they could care less

Mar

Posted by Roschelle

3/28/15 8:32PM

The worst service around... I order my food waited two long hours for my food to be ICE COLD I called the manager for him to say well you got it for me to ask for his supervisor and he tell me she probably in the bed sleep somewherethen for him to hang up the phone in my face is so unprofessional I want my money back I will never ever eat from this company again I want even allow my family to eat From here even if it was given to us for free. This was the worst family night I have ever had I rather go somewhere were my service is appreciated never again! In Columbus GA pizza hut will go out of business do to customer service

Mar

Posted by Mr. J. M. Kelly

3/23/15 3:12PM

I ordered 2 Pizzas and wanted to try your wings, so I ordered a 8 piece of boneless Mild Buffalo Wings. When we got our order home, I took a bite of a wing, it had the texture of "fat" and spit it out.... I told my wife to throw them out, they are disgusting, so she cut a couple open. The inside was totally raw! It made me sick to my stomach... I have pictures of this and did contact the store. The credited my Debit Card for my food, but didn't really act to concerned. Raw Chicken can kill a person! Pizza Hut corporate needs to contact me...

Mar

Posted by Anonymous

3/18/15 6:56PM

My husband and I decided to order pizza for dinner tonight. I got online to find closest place for delivery. He likes Pizza Hut, so I decided to order online for delivery. Put in our address, and found our delivery location...placed order, got confirmation email...a few minutes later, I get a call..its Pizza Hut, but different location.. I was told my order had been transferred to them, and delivery time was 1 1/2 hrs. Instead of the 45 minute from place ordered from..he asked if that would be ok??? Ummm, NO!!! I just went thru this about a month ago with same situation.. So, I call the location that was listed as my delivery location...tell this guy that I had just went thru this same scenario not long ago, and indeed they had delivered to my house.. He told me they don't deliver to my address, and the driver would not get paid due to out of their area....well, excuse me Pizza Hut....your driver did deliver to my home from location on your site...Unfortunately, I will have to choose a new pizza place... You have lost me as a customer, and I'm sure with word of mouth, you will lose a lot more......maybe you need to update your website to give correct info!!!!! As a business owner, my experience will be shared with MANY people"........

Mar

Posted by Judith Wood

3/15/15 12:25AM

A close family friend and pizza Hut employee was killed in a car accident last Saturday, March 7th. Today, that Pizza Hut called the family asking if they will be returning his work shirt and hat that he wore that day. I am appalled at the insensitivity and nerve of them to do that. This is outrageous and I will NEVER order or otherwise buy ANYTHING from this company ever again! I will also be urging my friends and family to do the same. The actions of this Pizza Hut are beyond reprehensible and the manager should be held accountable for this. This is in regard to the Pizza Hut in Haslet, TX. The employees family and friends have been grieving all week. He was only 23 years old. Apparently Pizza Hut places their uniforms in higher regards than they do their employees lives.

Mar

Posted by very upset

3/2/15 12:19PM

My husband, n I order Lot online for delivery. (Since our car is in shop) it's easier on us. I just ordered the 3topping special with the quepapas. I call back store, and asked how many came in order she says 15, I said I got 13. She goes I'll make a note on account for next time. I said ok, thank u. We hung up. I called back 3 minutes later cause I had asked for extra sauce, (since the crust is always burnt) I told her I asked for extra sauce, I got it very light sauced. She proceeds to tell me that she made the pizza, and she put extra sauce. I said no, not on mine. She gets, louder with me on phone. Then she tells me, I already put a credit for your quepapas, I'm not doing it for pizza. I tried telling her, I wanted it remade, or extra sauce delivered. She says I can go get it my self, I tell her I don't have my car right now, that's why I got it delivered, she gets even louder, n says not my fault, and hung up on me. Nice job on hiring managers pizza hut! I'm a restaurant store manager, and if one of my employees, or even a manager talked to a guest like that, they would be FIRED!!

Feb

Posted by Kareisha

2/26/15 8:01AM

I visited your pizza hut in Fairfield, Alabama it was horrible the dust in this place is ridiculous. Ceiling fans dirt thicker then thick cheese an pepper shakers nasty.Your waitress pants was down to his knees where his dirty underwear was showing. That pizza hut use to be kid friendly an all but not now. The area kids bday party has been changed to a storage area this is an eye sore. The salad bar is not inviting at all needs updating an also the decor on top looks like its been there gor over 20 years. My guess the reason this pizza hut lookalike this its mainly in a black area. We give you too much business to settle for a restaurant like this.id something is not done about my next step is to report it to the health department.i also have picture to go alone with this.

Feb

Posted by Smh wow

2/24/15 2:47AM

So my car is messed up and I called Pizza Hut on smokey park hyw in candler nc and order my pizza at 9:16 today on Monday February 23rd she took my order and said it would be a 40 min wait which I was slightly worried about because idk what time they close well 10:30 roles around and I called back, they answered the phone three times and hung up smh so I gave it ten more mins and called again, a women answered this time I asked for the manager on shift and she said it was her and I told her I'd ordered my food an hour n a half ago she sighed and asked for my address again then said they didn't have an order for that address then she said I must have called a different store to which I replied I have a cell phone n called the same number I called at 9:16 which is how I knew exactly how long it had been /=\ I'm still really irritated at the situation considering the fact that if they had just called me back with the number I gave them they could have been like hey were to backed up I'm sorry but instead they didn't call at all n by the time I realized they were not coming it was to late to get delivery from anywhere else and we had to go hungry tonight, Pizza Hut I love your pizza but because of this sloppy customer service I will no longer eat or refer your service at any occasion or time DISAPPOINTED CUSTOMER!!!!

Feb

Posted by Bill

2/16/15 3:38PM

On Friday Feb 12, 2015 we called and ordered pizza and wings. We got the wings naked. They used to be the two different wing parts fried without a batter and we're pretty good naked. But now you have gone to bland, tasteless batter on the wings, which is pretty bad! Yes they were crispy, but otherwise pretty much inedible. The pizzas were good, so guess that is all we will order in the future.

By the way, your web site is pretty useless, there is no customer service link, no way to contact anyone.

Feb

Posted by tammy

2/13/15 10:15PM

I have the number in my contacts for my area. The contact says Piza Hut. I called at 6:12 pm and placed an order for delivery and gave my credit card. The person on the phone told me it will be 60 minutes.
An hour and a half later I called and they said it was on the way. 10 minutes later I called and they said they never got the order.

The contact in my phone is "Pizza Hut" I just hit the contact. No dialing.. The follow up calls were from my call log to the same contact.

The employees told me no one there took my order. I gave specifics - like at first they said 80 minutes, then said no, 60 minutes, etc. No one talked to me.

Either someone answered their phone and too my information, the call was forwarded somehow to another Pizza Hut or one of the three employees is lying. Funny thing is that none sounded like the person I spoke to.
Needless to say, my kids did not get pizza for dinner, which I am OK with. I am frustrated and baffled and watching my bank account for a charge.

Feb

Posted by Anonymous

2/8/15 7:41AM

I went to pic up a couple of pizzas (2-7-15)around 9 pm ,because the delivery wait was to long. When I arrived at location their was a young girl helping the customer's and a young man just playing around with two young girls that were at restaurant playing around joking the hole time I was there (it was a while).
When the young lady open the boxes to check if those were my pizzas , I ask her why was the crust flat I had order pan crust. She said their all like that, so I said " really " she reply " the others are more flat that's how i can tell". I ask for package of cheese and pepper, she toss about 10 packages of she's and no pepper. I didn't said anything at least she was trying to help .

when I get home and open the boxes my two daughters were like "WERE DID YOU GET THIS"
We wanted "PIZZA HUT "
MORE THAN 3 INCHES FROM THE OUTSIDE EDGE TOWARDS THE MIDDLE WAS DRY NO SAUCE TOPPINGS WERE STUCK ON BREAD ONLY NO CHEESE (IF THE STORE HAD RAN OUT OF INGREDIENTS IT BE NICE TO LET US KNOW WHEN WE'RE ORDERING, THERE IS MACDONALD S IN FRONT OF THIS LOCATION ANYTHING ON THERE DOLLAR MENU WOULD OF BEING BETTER THAN THAT DRY OLD PIZZA )

BIG DISAPPOINTED ,BEING GOING THERE FOR A COUPLE OF YEARS NEVER HAD A PROBLEM (PIZZA HUT IN SOUTH BUCKNER DALLAS TX 75217)

Feb

Posted by Ms. Wms.

2/6/15 8:02AM

Unsanitary workers NEED to WASH THEIR HANDS each time they ring up customers & receive/give money. HORRIBLE. employee (young black girl) was nice but nasty. She was trying to wait on customers as fast as she could without thinking. Accepted money & then rushed to pick up pizza from the oven, cut it, & place pizza on box that she had to fold with the pizza inside of box. HORRIBLE. Phone/s ringing off the hook, another crew member preparing food to place in the oven. 4 different customers waiting for service or waiting on pizza/s. No management no where at night at 9:10pm Thursday February 5, 2015. She was a great person very nice, helpful & trying her best to get us(the customer) the order/s out.
Mine was not what I ordered, didn't know it until I got home last night. PLEASE ADDRESS THIS ISSUE WASH HANDS AFTER EACH SERVICE, THAT INCLUDES MANAGEMENT.

Jan

Posted by SRippatoe

1/31/15 11:31PM

My daughter was having a slumber party for her 14th birthday and we ordered pizza from your store on 13402 Noel RoadDallas,Texas75240. We ordered pizza at 8:30 and the online confirmation said it would arrive at 10:22. By 10:40 it hadnt arrived yet so we called and they said 11:30. This was not acceptable so we drove to get it ourselves. When we got the pizza it was cold, hard and dry. I am so disappointed with this pizza hut. I am a frequent customer and I have never seen such bad service. I'm so upset this maybe be the last time I order from you guys. The girls that couldn't stay night went home hungry cause of the poor service, then the girls that stayed got hard, cold pizza. Terrible service.....

Jan

Posted by Indu

1/27/15 10:09AM

I had bad experience in Kandivali West, Mumbai, India. They don't deliver pizza with no cheese and tomato sauce. I had argued with the staff over phone.

Jan

Posted by Skippy

1/17/15 5:21PM

We called the Leonardtown Md store at 4:52 p.m. And ordered chicken alfredo to be picked up at 6:00. We arrived at 6:01 and had to wait until 6:32 before we got our food. The guy helping us said sorry and that it was completely unacceptable and offered us a 2 litre soda that probably cost you .50. Just wanted to let you know so MAYBE something can be done about it. It was in fact completely unnacceptable!

Jan

Posted by laverne gaskill

1/3/15 9:50PM

This is in regards to one of your Pizza Hut facility located at 1545 S. Havana St.Aurora, CO 80012 (303) 745-9353. On December 24, 2014 between 1 and 2 Pm I walked in and ordered a large pepperoni and mushroom pizza on one of the new favored crusts. When I got home I discovered I did not get the pizza I originally ordered. I called and spoke to Tammy to complain, not once but twice an was told I would have a credit for $7.99. Today at 9:20 am I ordered on line the same type of pizza and said I would pick it up at 1:30 pm. When I got there I was rudely told I did not have a credit nor did I order a pizza. The woman told me to leave and not return. This was in front of several other customers who came in after I did. When I got home I fond the email response from the Pizza Hut facility in Aurora CO. I am demanding a written apology from this employee and well as the manager of the store! I will never again purchase a pizza from Pizza Hut nor will anyone in my family! I do not appreciate being called a liar in front of a bunch of strangers or being made a fool of. This is the lousiest customer service and Pizza Hut should be ashamed for hiring this type of person!

Jan

Posted by Disgusted

1/1/15 3:59PM

The employees at the 803 s. Mason rd location in Katy, TX roll joints and take breaks to smoke marijuana at work frequently. They are constantly dropping food and using their bare hands to pick it back up and give it to the customer to consume. The manager dropped the wings into the fryer still in their bagging and let the bag melt around the wings and still served them to an employee. The manager makes sexist remarks and vulgar gestures/comments towards the female employees and insults customers to their faces. Very few of the policies are followed. This location is a complete disgrace and I had to quit due to the obscene things and major laws being broken. I am so very horrified by Pizza Hut and at the fact that they would serve their consumers unhealthy and hazardous food.

Dec

Posted by Secret

12/28/14 7:56PM

Just wanted to let you know Pizza Hut is one of my favorite places to eat. I love the salad bar and the pizza. I have started a low carb diet and stop by the Carthage Tennessee Pizza Hut every day during the week to get a salad it is very clean and always has a nice looking full salad bar, however I live near Lafayette Tennessee and my kids wanted Pizza Hut for supper last night 12/27/2014 the place altogether just looks nasty when you walk in the door but we sat down ordered our drinks and was waiting while sitting there I got to looking at how nasty the window seals and everything around us looked. we ordered Sweet tea which tasted very old and then went to the salad bar where there was Nats flying around I thought ok I am just being crazy so we got our salads and sat down as we took the first bite my husband who never says anything said I won't you to looks at all the Nats flying around there was probably 15 at our table I said ok we are leaving I got up told the waitress to cancel our order we couldn't take it she said yea sorry about that they are really bad here now. So just a heads up you probably want to send someone in to straighten this place out and clean it up Thanks

Dec

Posted by MARY ANN

12/21/14 4:37PM

I Have Never Had Such A Nightmare Trying To Order Something
On Line As I Had Using Your Web Site. First You Have No Idea As To How Much Extras Cost And Whether They Are Included In The "special Price" Nor Does It Give You An Idea Of What You Can Or Cannot Add. I (a Usually Proficient Internet User) Tried Fo Over 45 Min To Order A Medium Pizza With 3 Toppings As Advertsed And Use The Code But It Kept Coming Up W/extra Costs Which I Did Not Want To Pay...no Matter My Attempts.

I Became So Frustrated Finally Called My Local Pizza Hut
@amsterdam, Ny 12010....it Was Sunday Night At 4:40 Pm The Phone Rang 43 Times And No One Ever Picked Up. I Have Never Experieced Such P O O R Customer Service....please Tell Them To Hire More Personnel, Get The Elaborate Pictures Off The Internet Site And Share More Facts Instead Of Pictures. I Would Love To Know What You Intend To Do.

Dec

Posted by cujo

12/20/14 12:15PM

I have been a long time customer of Pizza Hut , my last 2 experiences have just convinced me that i should just go to another source. To me and my family we love the addditional sauce but everytime we order its dry as the desert. The most recent time i told em that i ordered heavy sauce , it as usaul was dry , no flavor. Its not worth arguing with fools about extra sauce I am going to a mom and pop joint for a better experience

Nov

Posted by Anonymous

11/28/14 7:24PM

Pizza HutThis is a location I used to frequent monthly. As of late the customer service, quality of food, and ordering options have all been completely unsatisfactory!!! On one occasion I received raw wings. The most recent let down was when I ordered delivery and had to call back after not receiving my order after an hour. They explained to me that the order had been created as a carry out! In all attempts to complain to the store management, they seemed unconcerned and absolve themselves of any wrong doing. Customer satisfactory is not a priority I assure you.

Nov

Posted by Anonymous

11/28/14 7:21PM

Pizza Hut at 1800 George Dieter Dr., This is a location I used to frequent monthly. As of late the customer service, quality of food, and ordering options have all been completely unsatisfactory!!! On one occasion I received raw wings. The most recent let down was when I ordered delivery and had to call back after not receiving my order after an hour. They explained to me that the order had been created as a carry out! In all attempts to complain to the store management, they seemed unconcerned and absolve themselves of any wrong doing. Customer satisfactory is not a priority I assure you.

Nov

Posted by Nelson

11/28/14 1:35PM

This is the experience from Prescott, Arkansas on 11/28/2014. The waitress seemed easily distracted. The manager didn't seem involved in the customer service. We politely asked to have the channel changed to CBS from ABC, and after 3 tries, they left it on an unavailable channel. The waitress delivered chesses sticks instead of mozzarella cheese sticks, and the supreme was orsered as a medium, but delivered & charged as a large. There was a medium pizza ordered with sweet peppers, and they out jalapeños on it instead. And they overcjarged for that medium pizza. Also, whenever we wanted refills, we had to walk to the front to get them, each time. Overall, the service was pitiful, ridiculous, and poorly managed.

Nov

Posted by Rhino68

11/19/14 9:20AM

To Whom It May Concern:

I am writing to info you of a horrible experience my friends family and mine recently had. It was on 10/25/14 (ticket #107, 7:40pm) that we stopped by the Pizza Hut at 508 1st Ave Colona, Illinois around 6pm. There was only one waitress for the entire place. Mind you, it was busy. Waitress took our order of which included breadsticks, which we asked to get beforehand, but never did. We watched as the place was so busy that they must have had delivery orders backed up like crazy. We watched the girl taking pizzas out of oven, and for approximately 30 minutes, every pizza she took out was being put into boxes. We jokingly kept saying to each other, this one must be our order, but nope, we didn't end up getting our order til close to 7:00! That's when we got our breadsticks too. Never once during that wait period did waitress come over to apologize for order not coming or ask if we wanted refills on our drinks! My friend and her son each ordered personal pans and breadsticks. My friend ordered a veggie lovers with ham. They brought her pizza out and there was no ham. She confronted waitress, and she said, oh I'm sorry, I forgot. She goes back and we watched the lady taking pizzas out of oven put ham on a pan and runs it thru. Waitress (name was Kelsey) comes back with ham and dumps it on friends pizza. The ham was sooo hard, you couldnt even bite thru it. Got waitress to come back and friend told her that she didn't want the ham, and waitress says yeah I just saw that she just ran it thru oven and put it on plate. My comment was, if you saw that, why would you even serve it? She didn't have an answer for me. Then we went into the restroom to find that toilets were sooo plugged with fences, urine, and toilet paper that we couldn't even go to the bathroom if we wanted!!! Bathroom was not clean. To top it all off we go up to pay our bill and the line was so line it was ridiculous. Got time for us to pay our bill and we voiced our complaints and person says oh well we were just busy. I responded too busy to get another waitress, too busy to clean your bathroom, too busy to clean off tables that were still full of dirty dishes from when we got there, too busy to serve your customers?? She wasn't happy, but I wasn't either!!!! I asked, could we please have some mints, and she says, oh we don't have mints, we never have?!?! Really??? Are you kidding me?? Absolute WORST service I have ever had at a Pizza Hut!!!! Total waste of my $40, and friends money too.

Sincerely,
Disappointed and frustrated past customer, Heather Wilke

Oct

Posted by Anonymous

10/29/14 3:24PM

Pizza hut is my favorite pizza but to have to deal with online ordering sucks. I live 25 miles from the closest hut so if I order online for carryout it has already set for at least 10 minutes then I have a thirty minute drive back home. Why can't the same deals be available for dine in customers? I think I now know why Pizza hut is not doing to well financially. I doubt that I will ever get another Pizza Hut again.

Sep

Posted by Anonymous

9/15/14 5:32PM

Pizza Hut in Smithville, TN just denied a customer a military discount. Although according to the customer, Pizza Hut in Smithville had honored the discount many times in the past. This is not about the discount. This is about how we treat our military and military families.

The manager would not even come out of her hole to speak to the customer, but yet she wants the military to protect her right to sit in that office. The lady paid for her pizza and told them to keep it. She would not eat their product. We all wanted to stand up and cheer for her.

I will not eat there in the future. It is a very sad day in Smithville, TN. The manager should be fired. God Bless Our Military and the Sacrifices they make for our freedom.

Sep

Posted by NEED HELP

9/9/14 9:34PM

This is the second email I have submitted to Pizza Hut regarding an issue I am having in Vancleave, MS 39565 Hwy 57 Location Pizza Hut. I am a employee of the Jackson County School District and we are a small community. Pizza Hut is our only Chain besides Subway in our town. We at the School District call on Pizza Hut a lot during lunch and take advantage of using you for supper after a long day at work/school. However, several of us teachers have had the same experience I feel should be shared with you.

You have an employee by the name of Christine Watts working in the Vancleave, MS Pizza Hut. She has offered to me as well as other teachers in our district to take an order for us and if we would just tip her cash she would enter her manager code into the computer and write the pizza off as being an error or a no show pick up. .... some of us have taken advantage of her offer due to believing her story of a struggling underpaid single mom as she puts it. However, I personally on my last 2 orders to pizza hut have been approached by this young lady and she has asked that either tip her the cash or would I just go purchase some beer for her and place it in her vehicle so she can have it during her break from work.

Now I am wanting to avoid using Pizza Hut due to the uncomfortable situation this Christine Watts has created for me.. My concern is also seeing some of my Students working weekends and afternoons here and under her direction...I personally know these teens and their parents and feel this is not what our small town needs. This is not the leadership skills Im sure you would want to expose your teens too.

Please look into this matter.. and a prompt reply would be greatly appreciated so that I know this second email has actually reached someone who cares.

Thank you,

Aug

Posted by dakingchicago

8/30/14 1:11PM

I live in Georgia and they have worst pizza hut service I order a a large two topping pizza which was $7.99 also had a coupon code for a free pizza. I used the coupon code. And they delivered my pizza and they said $15 I said no its supposed to be free cause I provided her with the coupon . They cant join coupon codes. It doesn't matter cause its a free pizza . The lady said no so I have no pizza they took it back. Horrible customer service never get all my food then they wanna credit you back then when you order again . Now they dont deliver under $10 smh unsatisfied customer I suggest never order to order from them again. Need to recieve something free for all the trouble & headaches

Aug

Posted by Anonymous

8/8/14 7:24PM

Hello, I order from my local pizza hut because I love the pizza and so does my family. But today and the order prior to today was very unsatisfactory. I order online, I spend close to $50 or more when I order. The prior order was a mess. My order was not correct so I called and asked to speak with a manager. The manager reassured me that I would get credit for a miss sent delivered pizza. I was not at all happy but I took him for his word. I didn't place my order for several weeks because of this mistake. I decided to treat my family today. I made my online order. $52.52 I was suppose to get credit for a Pizza and also $5 off purchase of $20. These where not credited to my purchase. I called my pizza hut and spoke with a manager. She said there was a credit to my account of $15 but I could not receive this because my order was placed online I would have to pay the full price. This was never told to me previously. She said there was absolutely nothing she could do. I asked her for a corperate # she told me she did not have the number. I said so you are refusing to give me the # she said again she didn't have Corp's #. I asked if she could get it for me she then repeated herself but added they are very busy and didn't have time to get it for me. She tried to say something but I hung the phone up. I found the #,so I called and canceled my order. I will NOT do ANY kind of business with the local pizza hut until this is straightened out.

Jul

Posted by Josey

7/7/14 7:30AM

I had horrible experience at Chesterton, IN Pizza Hut and mailed a letter to the corporate office, they returned it marked not deliverable as addressed, unable to forward however was the address listed as corporate office on their website. Obviously, they only want on-line comments that they can sensor before it gets to corporate. They can keep their pizza, too many other places that make pizza!

May

Posted by Anonymous

5/17/14 6:59PM

I ordered from johns island, s.c pizza hut and was told my pizza will be delivered a hr and 30 minutes and the exact time it should be here is 9.25 it is now 9.56 my kids are hungry this is poor im sorry I think I deserve a refund what do you think?

May

Posted by Anonymous

5/7/14 1:45PM

My daughter has worked as a waitress for the Greenville, MI Pizza Hut for almost three years. She has had not vacation, she gets no breaks or lunches on any day or night she works. The store manager does NOT work around her collage schedule, but schedules her to work the days she has class. Yes, she spent two hours writing her whole schedule down four weeks before classes started and wrote down ALL sixteen weeks for him in the books. But, still he would make it her problem when he didn't look at his own books when scheduling. If she didn't find a replacement she would be fired, because of his mistake. She requested a weekend of for her sisters prom two month's in advance and did not get it. Yet another employee got it off instead who asked a day before just because they wanted to have it off. At one point she had taken our extra vacuum in to work so the floors could be vacuumed at night. The one that was there had broken wheels and would not push across the floor. when the regional manager found this out he was corrected and bought a vacuum for the store. For her going above a beyond to help herself and co-works, she got a yelled at by the store manager in front of myself and customers. Told to get the vacuum out of his store.

Also, just today he made here come into work when she was throwing up, and running a fever. When she left today she had a temp. of 101. I believe that, that is against health code. But, he told her if she did not come in she would be fired. she is at work right know thrown up in the bathroom in between waiting on customer's. I don't believe that this is what you want your employee's or your customer's to have to endure.

We as a family used to all eat at our Greenville, MI Pizza hut. But know they have NO meat on the salad bar, always out of one or all pizza's but thin crust, when we call in. Know if we want peperoni's on our salad we have to pay $1.00 for about 10 pieces. I don't believe that is fair to the customer, when you advertise a full salad bar and many different types of pizza's.

I hope that something can be done. My daughter is a great worker and loves to waitress, but is ready to leave your pizza hut after being there for three year. I, would like the pizza hut back that I grew up with back. Please help your employee's and customer's by changing the acts of the store manager. I am calling the health department also.

Apr

Posted by upset customer

4/25/14 5:28PM

I ordered from the Pizza Hut store in Crystal Lake, IL. I will never order from this store again. The delivery person did not have all of the items I order. Then she dropped one of the items on the ground. I get a call from the general manager of the store. He tells me that the delivery person told him that I dropped the item on the ground. I don't appreciate being accused of something that I did not do. I will not order from this store again, and will be contacting corporate.

Apr

Posted by Veronica

4/25/14 9:16AM

I need ti make a big complaint about your Pizza Hut in Kermit Tx 79745!!! To start off service is really slow and never have enough workers (i wonder why)!! Next the tables and booths are really disgusting, they are dirty and sticky it is really gross, and the plates are stained what kind of restaurant serves food on a stained plate!! Ridiculous!! Also the silverware is never wrapped with its napkin! What kind of lazy manager is running this place, i will take this much further if nothing is done about this restaurant what kind of lazy manager runs this place! It is nasty dirty and slow service! If it werent for my kids love for pizza i would not step foot in such a dirty bad service place! And might i add the salad bar is always low on food and they never have cheesesticks/breadsticks!!

Mar

Posted by Donita

3/7/14 4:54PM

I went to order pizza at Pizza Hut in Forestville, MD and the person making the pizza was not wearing gloves they say they do not wear gloves; they wash their hands. I think that is unsanitary.

Feb

Posted by Gary

2/19/14 7:39AM

Wanted to pass along my congrats for stepping up to the plate and awarding young man who made basketball shots with the award prize after the original sponsor used a small technicality to not award. Very noble and civic minded. Good job Pizza Hut!!

Feb

Posted by Darlene

2/16/14 4:45PM

Can you please put the prices of your items on the web site for people to see, without having to go through the ordering process????

Thank you

Feb

Posted by jonathan

2/16/14 2:07PM

I just ordered a pizza and when in to pick up and it supposed to be ready at 3:51 and it was not ready until 3:59. Asked the manager for a discount and she said she would not be able to help me any price reduction.

Feb

Posted by Linda

2/14/14 5:51PM

I ordered a pizza tonight online around 5:30pm, was informed that the delivery would be around 7:16pm. At 7:25pm I called to see when it would be delivered was told no delivery. Why would you not call someone earlier so as they could get something from somewhere else. They did not show concern. This was the 2nd time in a row that delivery was not made, but at least the 1st time they called to offer a small discount for us to pick it up. I will never order from Pizza Hut again. I have already shared my anger on facebook and I will tell everyone I can to not bother ordering from this restaurant.

Feb

Posted by Anonymous

2/9/14 1:32AM

I am sending this to complain about pizza huts cooperate office taking the servers tips out of their check it is wrong for them to work hard for a good tip to have it taken away there for I have boycotted pizza hut in my house until this is fixed

Jan

Posted by diederen

1/25/14 1:41PM

Every time I go to Pizza Hut in Dayton Tennessee , I order a large supreme pizza with bread or cheese sticks and request getting the sticks before the pizza ! They bring them about 2 minutes before.the pizza or at the same time. Aren't the sticks considered an appetizer and should be brought before the pizza ? Sort of makes me not want to order them anymore !

Jan

Posted by boscoco

1/23/14 7:37PM

I applied for a job at Pizza Hut & they rejected me! what? I applied to deliver pizzas yeh, deliver pizzas. my dogs could do this job! I guess you have to be a moron, smoking dude to work for Pizza Hut. obviously, they don't want bright minded people working for them. weird!!

Jan

Posted by Anonymous

1/9/14 3:19PM

Last night ordered on line and did not eat only feed my kids and later in the nite fixed me some wich was wings and pizza and some of the wings was bleeding in the middle it really pissed me off cause my kids eat them there baby's 4 and 5 and I called the next day and the manager was so rude about it not wanting to give me his name cause as I was told that's to much information but also hung up in my face making me have to call back ridicules the rudeness is not called for I understand mistakes can happen but I'm done with pizza hut

Nov

Posted by Anonymous

11/28/13 4:22PM

Firing of store manager is just any great example of corporate greed that has run amuck. It does not matter if this was on Franchise level or corporate level, it still amounts to nothing but greed. Top management in all company's have forgotten that the little people is the reason the big chief are there. I am adding Pizza Hut to my boycott list.

Nov

Posted by Anonymous

11/28/13 10:05AM

I live in Columbia missourri. I called the pizza hut on Clark lane.The manager was rude to me. I explained to him that I worked for watlow and we wanted to place a big order. He then told me he was given our company one more chance. He was very rude.I then contacted Scott,he told me he would take care of us and he had spoke to the manager,I was told he wI don't feel like this was handled properly. They only took 20$ off of a 200 dollar order after saying they would take care of us. Had I known only 20$ they could have kept their rude people and I would have taken business else where.Next time we will go somewhere else.

Nov

Posted by Christine

11/28/13 9:28AM

I am disgusted that you felt you needed to fire your manager because he was going to allow his workers to spend time with their families on Thanksgiving. I love eating at Pizza Hut, but my family and I (four kids and a husband) will not longer be eating at your place.

Nov

Posted by Disgusted

11/27/13 8:47PM

I have an idea. Seeing the "workers" keep your Corporation going, why don't you have your upper management work the stores on Thanksgiving and whatever Holiday/s you remain open. That would show how much you appreciate them. Or is it possible you want to be with your families on Holidays?

Why has Corporate America forgotten if it were not for the workers....you would not have a Corporation?

I have started a book of places never to do business at again. You are now on the list.

You must have missed the TV ad about Fleet Farm. Goes something like....our families our important and because of that we are closing Thanksgiving. What a wonderful, wonderful company.

Nov

Posted by One upset momma

11/27/13 6:38PM

I just had probably the worst meal ever. I just left the Pizza Hut outside of pocomoke and they were literally out of everything including pizza the service was horrible the manager john was rude and the salad bar had barely nothing left on it. Then when we asked for more cheese and john the manager said it was too hot in the building to put the cheese out but hello!! The salad Bar is refrigerated !!! We waited over 15 to have someone come to our table to take our order and 45 min for our food to come and then some of it was forgotten or over cooked!! What a huge disappointment ! My family and I will never return to another Pizza Hut again!

Nov

Posted by Family in Wisconsin

11/27/13 2:27PM

If the news story about the firing of your Pizza Hut manager in Indiana turns out to be true, you have lost a loyal customer. Therecare now options other than Pizza Hut. Even mybchildren are upset!

Family is more important than any profits that could have been earned. How many corporate executives were behnd the counter this Thankgiving?

Shame on whomever caused this unnecessary pr disaster.

What happens on Christmas and Easter?

Nov

Posted by Eagle 1

11/27/13 2:19PM

Very disappointed that Pizza Hut fired Pizza Hut store Manager Tony Rohr in Elkhart, Ind., for his intent to close his store on Thanksgiving Day (Thurs., Nov. 28, 2013) and give his employees the holiday with their families. According to my on-line news source, Mr. Rohr states that this is the first time in 10 years he's been asked (or told) to open on Thanksgiving.

As a result of this action, I will never again buy or order from Pizza Hut - unless, of course, I learn that this action has been reversed.

Nov

Posted by windspirit

11/27/13 1:33PM

I think that the former manager of the
Elkhart, Indiana store should be the President of the
Company. He has more sense than all of your supervisors
put together. You and all of these greedy .... are
going to have to stand before the Great White Throne
to answer for your behavior. Pizza Hut no more!

Nov

Posted by Patrick

11/27/13 11:27AM

Your firing of the General Manager in the Elkhart, Ind store is the WORST display of the meaning of the "Holiday Season", a time for Family and Friends to share in each others company. Tony Rohr has the true meaning of the season. Just how many Pizza's were you planning on selling... on "THANKSGIVING"... at his store?...What is there a new promo now.. "Turkey Pizza" Trust me, Pizza Hut will not be on my list of options when placing my next order

Nov

Posted by Jessrm80

11/26/13 6:09AM

Pizza Hut is a dollar worth that much that you would take family time from employees? I spent 22 years in the military and during that time I had numerous deployments numerous holidays and special occasions. I know the value of family time. On those special holidays (Christmas and Thanksgiving) I do not patronize any stores. Chasing the dollar, is Pizza hut hurting that bad or is just greed? Do you need donations? I will not be patronizing Pizza Hut anymore.

Nov

Posted by dahoopty2

11/25/13 7:14PM

I am disappointed that you fired Your general manager in Ekart. He sounds like a good manager and human being. You who have fired him are just as inhumane as Walmart Poorly treated workers that cannot get decent days off make poorly made pizzas. Poorly made pizzas don't sell. It seems Pizza hut staying open on Thenks giving is an indication that you are not doing well profit wise and must stay open on This holiday to make ends meet. If that is the case, your pizzas are poorly made by low paid stressed out poorly treated employees that can't even take Christmas or thanks giving day off. Shame on you Walmart Pizza hut.

Nov

Posted by debd

11/18/13 1:01PM

On 11/15/2013, we ordered the dinner box to be picked up. Our pizza was cold and the dough undercooked (raw), I called to let them know Cody answered the phone and was very rude, asking me what do you want for free! So I ask to speak with his manager Joanne, also very rude,she asked us how much pizza was left in our box..all but 3 total piece were left, all but 1 bread stick, and all of the cinnamon sticks. I asked that we vet a replaced pizza delivered..she said she would not do that if we wanted one we could come and get it! I said I would be in to bring the pizza including what we didn't eat from our plates and to get a refund. I have never been treated so rudely. This was the chillicothe oh western ave pizza hut

Nov

Posted by Anonymous

11/15/13 9:23PM

I like Pizza Hut pizzas, but the employees at Pizza Hut in Tallassee are so unprofessional that I hardly ever go there. Tonight, for instance, I called and ordered three pizzas. Employee repeated the order to me and said it would take 30-35 min. When I got to Pizza Hut, not only were the pizzas not ready, they had no record of my order. Even after explaining what my order was, verified I called the right place, and repeated what they told me, the employee still insisted she couldn't help me because they had no record of my order. Whatever happened to 'The customer is always right'? It was obvious I had placed an order, so at least try to make it right. The problem: The employee who took my order failed to turn it in and was out on a delivery. It was very frustrating......once again.

Nov

Posted by corly

11/15/13 6:44PM

Order of wings ordered 22 ,got 14 we picked up , called and complained they said OK come back , went back waited 20 min treated like crap and wings were deleivered cause they said they deliverered the first order , NOT we picked them up. What about my time and fuel ? BS spread the word!!!

Nov

Posted by Anonymous

11/5/13 1:19PM

I just ordered a pizza at 1:46 on line and it got here very quick I said I'd pay cash. All I had was a 100 the driver said I don't have change use your card I said I didn't have on then he said then go to the bank. It first state anywhere that you will not accept a large bill on line. So he left and I called the store and was told not there fault and nothing was done! Horrible customer service!

Oct

Posted by ll

10/29/13 5:41PM

I Just Called At 7:30 Tonight To Order A Pizza And Was On Hold For 16 Min Then Someone Answered But Didnt Say Nothing I Stayed On Line To See If Thay Would Say Something When I Did I Herd Two People A Giri And A Guy Laughing And Cutting Up Saying Take The Food In The Bathroom Before Deliver It I Then Hung Up And Call Back When A Girl Answered I Tolded Her I Was Listing To Them And She Told Me To Prove It And I Asked For A Manager She Said Good Luck Finding Them.i Was So P.o I Hope Thay Record There Phone Calls And Im Going As High As Possible Because That Is Nasty???the Store ( I Will Never Order Anything Again From Any Pizza Hut). P.s All My Family And Friends Will Know.

Oct

Posted by Anonymous

10/22/13 9:10PM

City Hights Store San Diego Ca. The worst pizza ever. When I complained manager said I had never ordered before? Absolute Lie. Ordered Pizza from my home phone for over 4 years. Toppings were non existent. It was a cheese pizza. and when I complained store manager said I had never ordered before. Absolute Lie. I am done with Pizza Hut!!!!

Sep

Posted by Maya, store manger

9/22/13 1:07PM

I ordered my pizza at 12:47 did not receive it to 3:04 my pizza was Hard and look like it been setting out all day

Sep

Posted by nanabuyer

9/18/13 10:55AM

Please bring on a gluten free crust pizza!!
The "Red Brick Pizza" in Florida and Alabama offer a gluten free pizza, why can't pizza hut???

Sep

Posted by donjones

9/17/13 5:39PM

I went to your store on tues. Nite at mt. Herman road , salisbury md. On 17th. For your tues .pasta special and your store said they didn, t have any pasta and they person who was at the desk was looking at messages on his cell ph.and we had to ask him to take our order and he said he didn, t think they ordered pasta for today we are very disappointed in your store signed donald and our family.
.

Sep

Posted by meueton

9/8/13 3:30PM

The cash register area at store in Brandon Fl on Lumston is very dirty. When ask the last time the area was cleaned was told it was just dust. It was in the same condition. I would think a bussness would want the area around the cash reguester to clean.

Sep

Posted by phillip trahan

9/7/13 11:04AM

I went to pizza hut in new Iberia la. on admiral doyle.i sw roches in the bathroom I hate to see how many are there in the food room. I was grose out. I cancel my order & told them I seen roaches in the bathroom. will not go back there again

Aug

Posted by Anonymous

8/26/13 12:07PM

I don't know what the hours of operation are for the Pizza Hut in CLayton, NM, but I would think it would be later than 9 pm on a Saturday night. Walked in a minute before 9 and they were closing. They told me to go down the street to a Love's because they have pizza. Not impressed with response or hours. Do you have corporate rules for hours of operation?

Jul

Posted by Sara Hardegree

7/28/13 7:57PM

I live in Auburn, AL. I have NEVER seen a business run so inefficiently. I live less than a half a mile from Pizza Hut and I called tonight yet they said they didn't deliver to my area. Yet, when I have lived six miles away they have no problem delivering there. That's okay though....I work for the school Superintendent's office and do they have a clue how often I professionally order pizzas. Well, guess what? Dominoe's just won my business. I was ordering from my brother's area and I guess they don't feel that his neighborhood isn't worth as much as my own address.

What was REALLY sad was when my eleven year-old nephew wanted to know why they wanted to know why they would deliver to my house but not his. He cried for a solid hour. I would encourage everyone in the state to boycott Pizza Hut and all affiliates.

I will be running a full page editorial about the tears running down my nephews face wanting to know why they would deliver to my house but not his. He doesn't understand that there are companies who could care less about his business because they may not THINK someone has money but if they do they are willing to sleep with the devil.

Jul

Posted by Anonymous

7/11/13 9:55PM

I went to work for Pizza hut recently and ever since they hired me in Anna,IL Both the managers would disrespect me and mimic me, make fun of me, and prank call me pretending to be a real costumer. They say they gave me 2 weeks of training but I was really only trained for 4 days. They expected me to know everything right away. Other people have quit their jobs because of the way these Managers have treated them. They also have old rotten milk sitting on display that has been there for about 3 years from what I was told and they do not throw it away. It is also in reach of anyone to go and grab it off the counter display.

Jun

Posted by peppibud2000

6/29/13 3:22AM

Pizza Hut corporate office must have a rule for thier restaurants to treat thier customers like that! I went to work for a pizza hut (and I purposely do not captilize thier business name for the simple fact that I have no respect for the their employess are allowed to act. I was looking for their corporate headquarters to file a complaint for the way I was treated on my first day at work at a pizza hut in El RenoOklahoma when I came across this comment about the customer calling and the pizza hut employee picking up the phone and laying it down without saying anything and he could hear the people in tbe background and he was in total different area than I am. Well the one day I worked at this Pizza Hut in Oklahoma, the phone was ringing and the TOTALLY Rude, obnoxious, and in my opinion "ignorant acting" man (?) that was "supposed" to be training me told me the next time the phone rang to go pick up the one in the back and lay it down on the counter and leave it. I wonder if that is in their employee handbook!

Jun

Posted by Anonymous

6/9/13 6:41PM

Ordered a pizza from the Pizza Hut in Weslaco, West Hwy 83. The Pizza was late so I called and someone picked up the phone and put it on the counter. Did not say anything. I could hear the workers in the back. I hung up and called back and it was busy and stayed busy.

Apr

Posted by Disappointed

4/30/13 7:30PM

I placed an order online on 4/30/13 and the delivery was to be at my address at 6:38pm central time but it didn't arrive until after 6:45pm. I opened the box to serve dinner and the pizza and cheesesticks was not only LATE but both was DRY and COLD. The cheesesticks didn't look like cheesesticks at all. I called 3 approximately 3 after driver left to advise them of this so they can come back and pickup this order and to get a credit back on my credit card. I was placed on hold for over 10 minutes to speak with a supervisor to handle this issue. I explained the issue to her and she stated that a credit will be issue and she informed my local Pizza Hut location to come back and pickup the order.

After an hour, no one had shown up to get the COLD FOOD so I called Pizza Hut back to see where the driver was and to make sure a credit would be issued to the card because the supervisor that I spoke with was very unprofessional and had a I Don't Care Atttitude. I spoke with another CSR and she was very helpful. There was no call to my local Pizza Hut to return to my residence to pickup the order. She sent a ticket to have someone pickp up the order and she requested a refund. After another hour, no one had shown up so I called again and was placed on a long to speak with another supervisor to see where the driver was. I spoke with another young lady was rude and raising her voice. I calmed her down quick advising her that she was not going to speak to me in that tone or she can get another supervisor to handle this call. I explained my situation and needed to know when e driver would arrived. She said didn't know, a credit would issued to my card and to trash the food. I advised her that I would not trash the food and asked that she cll my local Pizza Hut to see if they were on the way. She p,ces me on hold and stated that someone was on their way. I asked for the Corporate Office number and her tone chanced immediately. She was all of a sudden professional and nice. The number that was provided was 901-373-0163 Steven Smith. I don't know if this number is correct but I found this website and a number for the dallas office.

I will be contacting both numbers because this is ridiculous and unacceptable. I can't believe the supervisors are so unprofessional and have no people skills at all when they answer the phone or when speaking with a customer. I will not be ordering com Pizza Hut again if I have to deal with u professional people that represent your company.

Please respond to this message with a contact number to reach you.

Thanks

Unhappy Customer

Mar

Posted by Anonymous

3/13/13 7:20PM

I live in Stone Mountain Georgia on South Harrison married and and the Pizza Hut is located directly across the street from me and I ordered a pizza at 8 and was told that it would take 1 and 20 minutes my pizza did not get to me until 10pm. I called twice and they told me it was with the driver . There the driver got here and said ma'am they just gave me this order. 20 minutes later. Then I call the location and the manager gave me attitude like I did something wrong and got was the 1 late on the pizza. So pizza hut will get bad reviews for me and I order pizza all the time

Feb

Posted by Dallas

2/23/13 9:28PM

Pizza Hut in Newport News, Va is the worst! I keep giving them chance after chance but tonight was it. Kids fell a sleep hungry after 2 hours waiting for a delivery. They are rude, clueless and I hope they just go out of business. I say stop dealing with them to everyone and make them close there doors! Don't eat there

Feb

Posted by doncat25

2/17/13 6:42PM

Dear Pizza Hut
I am tired of ordering pizzas in Lubbock,Texas and getting robbed of ingredients. I ordered a meat lovers pizza on Friday, February 15th. The meat lovers pizza was a joke. Where's the meat to love? Every time we order Aizawl in Lubbock they scrimp on the ingredients. There is little bits of meat, cheese and sauce on it but the we pay a lot for it. We have given you more chances than you deserve. We will not be ordering pizza in Lubbock from Pizza Hut anymore. And the sauce was a little salty. But on a positive side, when we order fromPizza Hut in Dallas, it's very good.mthe ingredients are there, meats, cheeses , sauce and crust.

Feb

Posted by Dona9442

2/14/13 9:34AM

My town has many pizza locations to choose from but last night having a bad experience every time from my Grove City, Ohio location topped the worst experience ever. Ordered a 1 Pepperoni P'Zone® Pizza 1 8 Piece - Garlic Parmesan - Bone-Out Wings 1 8 Piece - Buffalo Burnin' Hot - Crispy Bone-In Wings
1 8 Piece - Buffalo Burnin' Hot - Bone-Out Wings. They arrived late. all the chicken was cold and I said my p'zone is warm but then shocked said great it is not just pepperoni but has sausage and beef ad ham in it. I hate sausage. so I called the store where a male voice "WILL" answers is lost for words and I hear phone ring and he says can you hold on a sec and just puts me on hold without my response. 7 minutes go by, I tell my daughter call the number while I am on hold and see if they answer, yep they did after the first ring, daughter tells them they need to pick up the line they just put on hold 7 minutes ago. A girl gets on line with me named "Taylor" she to lost for words I said, can I speak to the manager she states she is the manager. she needs better training in customer satisfaction for sure. she says she will make the order herself and would deliver it I said, no were hungry you make the order and we will be over to get it. Send kids to pick it up and the order was not even made she forgot that quick. Then makes the wings BBQ and thinks that by making them 16 piece instead of the 8 ordered that makes it right. I will say this will be my last time ever ordering from Pizza Hut.

Feb

Posted by Ric

2/13/13 12:52PM

I Richard m. green was done wrong at one of your work sites,i used to love to come to work,and be a team player,until oct.18,2012,when i was let go because i did nt get to the phone in time.Truth be told i was not even given a chance to walk two steps to the phone,when i was told to clock out.I did what i was told and got fired.Keep in mind that i was a cook,and would help anyone of my workers.Right is right,and wrong is wrong,and if i must,i will get an attorney

Feb

Posted by mac

2/9/13 4:56AM

i had not ordered from Pizza Hut for several years as the quality was poor in comparison to others. So, last month I gave in and tried again and I could not believe it. this was the BEST pizza I ever had. I order again a few days ago and couldn't wait to dig in and..........what a terrible pizza. flat tasting, minimal no flavor sauce, pepperoni tasteless....a real bomb. We each ate part of a slice an threw it out. it was not worth traveling back to show my unhappiness. So off to PaPa Murphy's..........Again! Never to return tp PH

Feb

Posted by 201488

2/5/13 8:52PM

I worked at pizza hut for about a month last summer. I only worked there for a month because the managers harassed me, treated me bad, and intimnidated me all the time. I just had so much anxiety just to go to work, that I couldn't do it anymore.

Now, it's February 5th, and I still haven't received my w2, which is supposed to be to me by January 31st, a couple days late is understandable, but I have the feeling they won't even send it.

I will NOT call the manager where I worked, as he is the reason as to why I couldn't continue working there.

Also, I heard someone who delivers pizza for pizza hut say that they aren't allowed to wear jackets, in wisconsin, when it's zero degrees outside. That doesn't seem right to me

Feb

Posted by disappointed pizza hut lover

2/5/13 7:21PM

i ordered a veggie lover large pizza from the lake city location in Clayton county Georgia. the first one was 30 minutes late and cold. i requested a remake and its been two hours and it STILL hasn't arrived. the customer service here is terrible!!! please do something about this! they wont be getting anymore of my money. thumbs DOWN pizza hut.

Jan

Posted by My daughters mother

1/19/13 3:17PM

I would like to start by saying I LOVE PIZZA HUT and always have. My situation is about my daughter. She has been looking for employment for a while now and was very happy when she was asked to an interview at the Rochester New Hampshire Pizza Hut, and even more excited when she was told that she had a job with them.
My daughter went on an interview and met with a manager named Ryan who did the interview with her. He had told her she was hired, he explained that she needed to fill out an I9 online and then come in on Friday to meet with another manager and complete some paper work. She went in on Friday (I know because I TOOK TIME from my job to bring her)Once there she asked to meet with the manager. The person asked her name and went into the back and came back out and said that the manager is busy. She then told my daughter that the manager said that there is something wrong with their computer system and she is having difficulty receiving her I9 and that they will call her. My daughter waited a couple days and received NO phone call. My daughter called and spoke with the manager Sharon who proceeded to tell my daughter that they are having a problem getting her I9. My daughter asked if it was something she did. The manager explained that it was NOT, it was the system and they would contact her as soon as they got it taken care of. My daughter again tried to understand the situation but still tried to keep her hopes high all while wanting so bad to start to work. Again more days went by and no phone call. My daughter again called and got another manager on the phone. She explained who she was and why she was calling. The man on the other end stated " I think she already hired for that position" my daughter responded 'yes me'. The man then told her that he would have the manager call her. AGAIN no phone call. My daughter called again and asked to speak to Sharon and stated who she was. The person left the phone for a minute then returned and stated that she was in a meeting and would return her call. NO PHONE CALL WAS RETURNED.. This is very upsetting and disappointing never mind VERY unprofessional of this company. I will NEVER eat at any pizza hut again in my life. The behavior and un professionalism of this company is disturbing. This manager has a position and it is her job which consists of showing strength and professionalism, and if she did not have employment for my daughter she should have stated so instead of ignoring her phone calls and having other employees speak to her. If the manager who hired my daughter had no authority to do so.... well she should probably speak to him as well. As I stated earlier in this letter I will never eat at a pizza hut again and while Im sure this is not a threat to this company, due to me being one person, I will make sure EVERY PERSON I know understands the situation and the incident which happened and I will let them by the judge. Which by the way I have expressed my feelings about this situation to many friends and family already and they too are very upset about this and feel that it is very unfair.

Little story: I work in a office building which consists of many people and we were having a luncheon/party for one of our supervisors. Everyone pitched in and we were to order sandwiches, pizza, soda etc for the luncheon. Pizza Hut was suggested. One of my co-workers who I spoke to about my daughters situation said 'NOT PIZZA HUT. We are all set with a company who behaves in that manor, there are plenty of other places we can order from".
So story short I may be one person telling my story and expressing my feelings but it seems that people are listening.

Dec

Posted by Anonymous

12/29/12 10:57AM

I heard on the news that a delivery driver was demoted for defending himself against a group of attackers. I will boycott Pizza Hut until I hear he is rewarded for his actions! What a bunch of crap! This country and it's stupid policies are unbelievable!

Dec

Posted by Jjn

12/21/12 7:39PM

I live approximately 5 mi. from Pizza Hut, 12 US 43, Saraland, AL. I have lived in the same location for seven years and every time I order a pizza from Pizza Hut, they screw up my order. Tonight I used the mobile online service and ordered a pizza, cinnamon roll dessert and a 2 L root beer drink; (because you're too stupid to have Coke products). They sent the wrong drink, and half the dessert. My boyfriend didn't know to check the order when he paid, so I didn't realize we didn't have it all until we were eating. When I called the store to complain, i was told that the dessert was not on the order, so why did they send icing in the pizza? They gave me a credit, but this is an ongoing source of irritation, because over the past 7 yrs, the Pizza Hut located in Saraland, AL, will invariably get the order wrong, or it will be in an hour late or various other problems. Just thought you might want to know how incompetent the employees/management are at this particular store. So I wanted to make it clear that this is been an ongoing problem for quite a number of years and I always swear that I will never order from there again, but I do like Pizza Hut pizzas. I ordered from Domino's pizza , and somehow they delivered it on time and got the order right. Several years ago I had an acquaintance here who had worked at this particular store. She later turned out to be a drug addict, and went into rehab, but before I found out she let me know, that several of the employeeswere abusing drugs; marijuana, cocaine, as well as the manager. the. This was at least two years ago, so I don't know anything about the current employees, but based on past history this store really needs an overhaul.

Dec

Posted by Beth

12/18/12 9:43PM

My daughter was a server at Pizza Hut in Bucyrus Oh and was treated very badly by several managers there. They yelled at her in front of customers because they said she didn't answer the phone correctly...even though she answered it the way she was trained. She was blamed for a drawer being short when she only checked out one person with a credit card that night and others were checking people out. She was the only server working one night....they got very busy and she did her best. At the end of the night she was sat down and told everything she did wrong! A manger who helped out with a couple of tables took some of her tips...she makes managers pay..not servers pay! She was then let go because she was leaving work one day and gave a hug good bye to a fellow co-worker she has been friends with her whole life. Rediculous ! We will never go there again!

Dec

Posted by liveskate

12/11/12 3:12AM

I placed an order along with 3 other separate orders, some point during the orders we canceled, the manager did a reverse on the first debt card, the second order was cash and mine was a debt. I was charged for my order, so I gave it some days for pizza hut to refund me, I called a week later and I still hadnt been refunded, I called a few days after that, he gave me the rude answer of "idk when you will be refunded" I explained he refunded the other debt card with no problem, he tells me he submitted my order as cash originally, which made absolutely no sense to me because he ran my card, even after we canceled the orders, plus if I was paying with cash all he had to do was hit cancel. Here we are going on 3Weeks and I STILL havent been refunded. He offered me a free pizza which I declined very nicely and he seemed shocked that I turned it down. I dont want a pizza id like my money back..

Nov

Posted by mfowler

11/30/12 6:21PM

I would like to know if it is Pizza Hut policy that a franchises substitute thick crust for a pan pizza when a customer specificlly ask for PAN PIZZA? The store at Martin Luther King and Kingsway AV in Mango, FL has taken to such a practice. The first time it happened (take out) I thought it was a mistake but tonight it happened again. If I wanted thick crust I wouls order it!

Nov

Posted by Familyof5

11/30/12 4:10PM

I am an very heavy pizza eater and u am so unhappy with Pizza Hut.. Let me start off by saying that I spend a lot of money on pizza and I like to eat pizza from different pizza chains . The reason I am so mad at Pizza Hut is because I have been informed that there us no Pizza Hut that delivers in my area. Considering that I live downtown RALEIGH and we are surrounded by Pizza Hut chains. I enjoy Pizza Hut pizza just as much as the next family. I am very disturbed that we can't get a Pizza Hut that delivers to our neighbor hood.

Nov

Posted by Nancy

11/30/12 7:23AM

We visited Pizza Hut on Nov 29 at around 7pm at 900 Dixie Ave in Elizabethtown KY. After standing there for about 10 minutes before anyone acknowledged me, I was informed that there was a 45 minute wait. At that point I was completely confused due to the fact that the restaurant was almost empty! There were only 2 tables being used in the building. Highly disappointed we left and had my sons birthday dinner someplace else. He was not happy about this. We did not receive any type of explanation or apology for whatever the problem was. Not good business. Also, we were not the only family who left your facility. There were others people who were told the same thing and left as well.

Oct

Posted by Principal

10/26/12 7:01PM

I called in an order for pizza and wings. Upon my arrival, my wings had been given to another customer. The cashier then wanted to put my pizza in the warmer while i wait for her to cook more wings. I refused. The manager, Rosillyn, was rude and nasty. I asked her how she would feel had this happened to her. She had no comment. I then asked her if she had anything to say (an apology of some sort) and she (the manager) said NO and walked off. The cashier then said, "ma'am, I apologize on my managers behalf". As an elementary school principal, I order hundreds of dollars in pizza from this PH. After my service tonight, I will be taking my school and personal business elsewhere.

Oct

Posted by TL2Sweet81

10/26/12 6:08AM

I was babysitting and ordered the Box Special for $19.99, Bone in Wings/Crispy & Bread Sticks. I fed lunch to an 11 yr old approx 12 noon. It wasn't until hrs later, 4:30 or 5, that another person ate a wing & pointed out that the wings were COMPLETELY raw. The chicken appeared to be done and crisp on the outside, like I had ordered and I was hoping that it was just that 1 piece. As I bagged the wings & contacted the branch, I noticed that several pieces of the wings were raw & bloody. I then dug through my trash & retrieved the bones that the child consumed earlier that day & they too were completely bloody. Grossed out and discussed, I relayed this to the branch. They offered to replace the wings, out of the question. I don't think I will ever eat chicken again just from the site of the bloody carcass. I contacted the Poison Control and was informed that because of the time that had passed, there was nothing that we could do, but sit and wait 24 hours to see if she had any symptoms of food poisoning and if so, to rush her to the hospital immediately. Can you imagine the distress!? They sent the driver back with just $24. The refund did not include the TAX or the Delivery Charge. Although this is not about the money and no amount of money would ever be sufficient if this child gets sick, but I need to know what is going to be done to prevent this from reoccurring? Can you imagine telling a mother that you fed their child Raw Meat and that they may or may not be food poison and to "wait and see if the child develops abdominal pain, diarrhea or nausea?" I am totally discussed and embarrassed!

I have pictures!

Oct

Posted by larry_knox54

10/24/12 5:05PM

to whom it may concern Mr. or Mrs. : My name is Lawrence Knox, I live in marrero , Louisiana . Me and my family are wondering if you can shed some light on the possibillity opening a Pizza Hut restaurant in my area anytime in the near future. I would like to ask why has it been so long coming to this area? I can`t understand that ya`ll have a large customer base just here in Marrero,La. Please , I am asking Pizza Hut to return to this area. The other pizza places are ok ,But nothing like ``MEAT LOVERS PIZZA``the best on the menu. I can honestly say when ever my family goes out of town we eat Pizza Hut. We just went to Disney World this summer and we ate Pizza Hut twice that week there. Thats every time on our vacations. Thank You for responding to my concern. Sincerely Yours

Oct

Posted by wlter meil

10/10/12 4:38PM

My Wife Likes your Pizza.I have a suggestion to all of your ;How come you dont have a Dessert Pizza??
Like sweet Crust,Vanilla or Chocolate Sauce and Fresh or frozen Fruit Topping.Maybe to much work,maybe not appreciated by Costumer,mayb not your style.It's only a Suggestion.

Oct

Posted by Josie

10/6/12 7:20PM

Tonight i received a coupon via email for 7.99 large pizza. I placed order online total was 8.64. I got to Ppizza Hut on Nacogdoches in San Antonio, Tx and the girl was not friendly. I asked for creamy italian dressing she said it will be .54 cents. She handed me container so i cld get it myself. Not like she was busy. I noticed she had attitude so i asked her for parmesan cheese red peppers napkins and for her to place in a bag. She then took my money. I noticed there were two receipts. Well she had rung my order with addition of dressing so my total changed to 11.35. I told her my order was 8.64 + .54. She said when she added dressing charge the discount was voided so i had to pay as is now. I was baffled. I said no. She went and got Asst Mngr who stated why i was charged more and excusing his employee. I said why am i the customer wrong when she the employee made the mistake. He said she didnt know this wld happen and offerred me a coca cola vs my $2.01. I said no. He said what did i want, i was almost speechless. I said my money. He left the counter i waited he brought a paper for me to fill out with my name and number. Kids nowadays, the gumption. She and Asst Mngr never apologized for the inconvenience. They acted as if they did nothing wrong. The principle of the matter is i was emailed a coupon for being appreciated as a customer and i saw it as a savings but what i encountered sort of defeated the purpose. Unbelievable. I suggest more training on how to offer better service to all customers. Greeting sucked because there was none given to me. Training on handling coupons needed also. Thank you.

Oct

Posted by Pizza Hut is a joke

10/5/12 9:29AM

The buffet at Pizza Hut is terrible in Morgantown wv. I have been waiting 20 minutes and not 1 pizza has been put on the bar. 18 people currently waiting. This is the second time this has happened. Store needs new mgmt.

Sep

Posted by humiliatedpizzagirl

9/3/12 4:43PM

I placed a order over the phone, and when I went to pick it up. The order was not fixed like it was suppose to. When i brought it to her attention, she become offensive and started slinging stuff around and then told me every time I come in there with a attitude. She tried to say that's what ordered and she wasn't even the one that took my order.A young girl that only been working there 2 days took my order.I had a issue with her in the past over some chicken alfredo that so much salt and garlic you couldn't even eat it. Then she told me there was no way because it came prepackaged and it didn't even have garlic in it. And told me kicked me out before and she would do it again, and she didn't have to serve me. i then called Pizza Hut in Harlan and spoke with the manager they called Dotty. The Cumberland manager wouldn't tell me who was in charge of her. To make a long story short, Iwas very shocked that she didn't act the least bit professional. And I have never been so humiliated and embarrased in my life. And someone who deals with the public like that doesn't need to be working with general public like that.

Sep

Posted by Hot pizza

9/2/12 7:59PM

We would love to have pizza hut incorp. Set up a pizza hut in corydon iowa. We the town need employment plus a number one place to eat. Please come and build one here thank you.