Planet Fitness Corporate Office

Planet Fitness corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Planet Fitness / PFIP, LLC.
113 Crosby Road
Suite 15
Dover, NH 03820
United States
Phone: 603-750-0001

Planet Fitness Corporate Office Comments

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Apr

Posted by Anonymous

4/9/24 9:59AM

I use the PF in Fort Oglethorpe, Ga and have been happy with everything. But, the glute press has been broken (I understand these things, they've been waiting on a part for over a week now). The staff says it's one of the most popular equipment they have. I'm wondering why they only have one, when there's almost two of everything else there? When I went in today, there were two other pieces of equipment that were also out of use. There's a tanning bed that is completely out, one had a facial bulb out and one stand up doesn't have a working fan. It didn't used to be this way years ago when I joined. I understand equipment gets worn (I've worked in the health club business before) but you take care of thing la ASAP, well, we did. They have an amazing staff who are friendly & I see them constantly cleaning the place. I just wish they could get things fixed a bit faster (the beds have been this way for over a month).

Apr

Posted by Anonymous

4/8/24 2:43PM

Apr

Posted by Anonymous

4/8/24 11:34AM

Apr

Posted by Addy

4/1/24 9:22AM

I had a new membership with planet fitness . I fell and broke arm pelvis and same year broke arm again and then again had back surgery . I was not able to utilize this membership not even once . I contacted the local office and canceled the membership I was told it was done over the phone . NO it was not . They continued to keep pulling funds each month and still did not cancel this !! I called today again and finall the NEW manager said she canceled the membership but could not refund any of my money because there was ironing I. The system to show cancelled. Never once used this never once because of medical issues !!

Mar

Posted by Mimi J

3/28/24 7:56AM

I really enjoy Planet Fitness. And the no judgement thing. But no one sees my scales results. We need scales in the locker rooms. And speaking of locker rooms, I don't care what a person identifies as but as a lady I do not want to be in a locker room with a man. Our pants identifies who we are. I would really hate to find another gym but I will not accept a man in the LADIES LOCKER ROOM!

Jan

Posted by Anonymous

1/11/24 11:56AM

I was told that the reason for removing scales from the lockerooms was a Corporates decision to align with its "Judgement Free" slogan.
Weighing oneself is a way of tracking one's "OWN" progress. It is not a way of judging others. Removing the scales has eliminated a necessary tool, has hampered my ability to track the success of my goals & make adjustments accordingly. I will be considering a new fitness center in the near future.

Jan

Posted by Jim

1/1/24 12:55AM

I'm going to start taking pictures and post them
I'm going to start to record your collection agency
I'm going to make you all pay. You have no idea who you messed with. On my mother's grave

Dec

Posted by The Disappointment One

12/29/23 4:05PM

Planet Fitness on Parkway East in Birmingham has totally declined. I started working out there when the state opened during Covid. The staff were friendly, and they kept the gym clean. There was even a guy that came around spraying equipment when it wasn't occupied.
This latest crew is horrible and I haven't seen a trainer at that location at all. My cousin inquired about how to work a piece of equipment and the staff didn't have a clue.
My aunt called me yesterday and told me a staffer was behind the desk asleep. The bathroom was nasty, trash cans running over in the front and rear of gym, and paper towel dispenser's are either empty or broken. Several people I've talked with and I are considering canceling our membership and joining the new gym in Trussville.
May I suggest someone from corporate go in incognito and see for yourself.

Nov

Posted by Anonymous

11/15/23 6:58PM

Subject: Feedback on Cleanliness and Space Allocation at Planet Fitness Grand Prairie

Dear Planet Fitness Team,

I hope this email finds you well. I am writing as a dedicated member of Planet Fitness, specifically at the Grand Prairie location, and I would like to bring a couple of concerns to your attention.

Firstly, I have noticed that the machines on the second floor consistently appear dusty. It seems that the second floor lacks regular monitoring by staff, leading to cleanliness issues.

Additionally, there have been instances where a personal trainer conducts classes, occupying a corner of the gym space. This limits the usability of that area for other gym members.

I believe addressing these issues would significantly enhance the overall experience for members. I appreciate your attention to these matters and look forward to continued positive experiences at Planet Fitness.

Thank you for your time and consideration.

Sep

Posted by Anonymous

9/22/23 8:41PM

Planet Fitness is not a dog park it's a fitness center! A woman walked in with her dog and put her dog on the treadmill next to her! When I told the manager he did nothing about it! This is the one in Eagle River Alaska I'm getting ready to drop my membership

Aug

Posted by Anonymous

8/10/23 11:11AM

I have a complaint for a manager at planet fitness in Salem or South Salem. They made a mistake with me. Not very manger skills. What kind of manager tells you end conversation when your discussing your own account with them.

Jul

Posted by Miller

7/5/23 12:28PM

checked my bank statement after seeing a non payment notice within the app. While researching the top and comparing it against the withdrawals on my checking account, I found I'd been overcharged for over a year, and that an additional account had beec created, charged and written off which negatively impacted my credit. When I went to the location to discuss it, the assistant manager set up an appointment that he never met me for, and when I went back was told to speak with the manager and given a time to come back, only to find that the manager doesn't show up for those meetings either.

Market Street Oakland PF is garbage

Jun

Posted by The realest kid you know

6/30/23 12:32PM

Planet fitness in Renton is garbage. Management doesn't know how to treat their employees properly. Our whole team besides the two managers, have either quit or put in their tow weeks. I work night shift, and the fact that our management thinks it's a great idea to fire me after our whole team upped and left, is pretty irresponsible and unprofessional.

Jun

Posted by Concerned gym rat

6/21/23 6:28PM

Hi,
I'm very frustrated with this kid program over the summer. These kids are getting to go free, take over the equipment while chatting, taking selfies and goofing around. I pay monthly and can not even do the workout I go to do because these kids are swarming the gym. They are not even there for the right reason. Just a place to hang out. My gym has so many broken weight equipment right now due to kids not knowing or caring how to properly use the stuff. I refuse to pause my account for kids to use the gym for free. If anything have a certain time for this. Like 9 am till noon. While people who pay are at work. I already know a few people who have joined different gyms due to what they are hearing. Please consider doing away with this program or having it during certain hours while people are at work.

Jun

Posted by J de

6/20/23 4:32PM

As a judge free zone This gym should start judging because their motto kind of sucks when it comes to a membership . I am not saying you should judge others on the way. They work out as long as they are working out and paying for their membership. Planet fitness has this advertisement where teens can go to this gym between. 14 and 19 for 3 months in the summer absolutely free. That's just fine and dandy and great as long as you give everyone. Else who is paying for their membership some free stuff too. As an elderly person I go to the gym for my health and I like to work out. I don't like standing around waiting for some children and packs playing on machines that I prefer to use. Or waiting for someone as they're texting for a light 15 minutes to someone else or posting pictures of their workout outfit which leaves much to be desired. If you look at some of these teens that are wearing basically nothing to the gym. As a black card member I expect to use my blackcard privileges in peace not to go in and try to relax while teens are hanging out on the. Massage chairs or the tanning rooms giggling laughing and trying to use the machines that they're not supposed to be using this promotion should not be if. You're gonna give it? To the people who are actually paying or want to work out. So when I asked tge front desk " what do the people who are actually paying and like to work out for thier health get" I was told " you can freeze your membership until it's over" WTF?????

Jun

Posted by Sharon Boesman Galyean

6/1/23 10:38AM

I attend a PF in West Monroe, LA. I used a private trainer because I needed help with confidence and consistency! PF has stopped the private trainers and the gym was a ghost town this morning! These private trainers are detrimental to a lot of older women's health because they teach us what we need to do, to get the results that we want! PS-it's hard to take instructions from employees who are not physically fit! I think you made a big mistake!?

May

Posted by Corrupt

5/8/23 9:49PM

Does planet fitness, corporate, send complaint s ,grievance s, they receive, back to the gyms the complaints are about?
The whole point of going to corporate, is to make them aware of everything that is happening in their local P.F.gyms. I sent corporate a serious complaint, about ethical violation. Harrassment, and company violations, against a employee. The franchise owner did absolutely nothing about, never even contacted me. I sent a letter to corporate too. I would not be pressing this if I wasn't completely telling the truth. I have contacted a local lawyer. I'm waiting for a witness statement. To proceed.
Everything people are saying on line is accurate, about P.F. corporate. They take down your complaints, walk away.

Apr

Posted by Not happy

4/18/23 9:19AM

I left the P.F. gym by me. In Bloomsburg Pennsylvania, It was very convenient. And at first I loved going. Liked the training, classes, made friends. I made the mistake, of becoming Friends with a guy, who a employee liked. Later on, she started harassing me, bullying me. Texting other employees about me, right in front of me, too. staring at me, laughing at me, talking about me in the black card room. Watching me from a neighboring parking lot. I discussed this with, the manager, who told the franchise owner. Nothing was done, This continues for 1.5 years.
Another employee, who was a friend. Discussed with me, private information about gym customers, their address, ages etc..said" don't tell anyone, "I will loose my job ". Verbatim, she also discussed their private intimate info, arrest info. Who was cheating on who...gossip, all the time. Breaking company policy and ethics laws. I went online like the owner told me, when I gave a negative review. P.F. social. I went to the B.B.B. I left messages, reviews, i ve contacted corporate, im asking for someone from corporate to contact me, I'm asking for 1.5 years, refund... . I tried to resolve this twice, with the manager. But he, and the employees denied all wrong doing..I had a horrible incident that was caught via camera with this employee on a Saturday in May of '. 22. Where she and her boyfriend humiliated me. Bullied me, while I was on the treadmill.
Nothing was done, no recourse.
I also have spoken to the former physical trainer, Alex V. told him, I was discussing, what he spoke to me about, because, it shows the , immaturity and demeaning behavior of these employees, he has felt and been criticized and felt alienated and put down numerous times by them, I've witnessed it.
Making a facility truly judgment free is impossible the problem lies with the attitudes of the people who work there. I truly should not have been the one to leave. Please contact me, before I contact a counselor, that is something I have considered.

Apr

Posted by Nancy

4/1/23 12:57PM

I am inquiring about the weekend times. I joined your gym because of the 24/7 times and now they are not open earlier on the weekends, I know I am not the only one who feels this way. The faster you can go back to the original times the better. I have brought this issue to the manager of the Kenosha club, but he continues to say it is up to corporate.

Mar

Posted by Anonymous

3/3/23 8:57AM

I was on tour in 2017 and got a membership to an individual location in San Antonio TX, just to work out and shower for 1 day while on the road, but because I live in Florida and because I cannot physically go into this location to cancel my membership, I've been getting charged since 2017 and I need to figure out how to correct this. It's just not right.

Feb

Posted by Anonymous

2/11/23 2:10PM

I am really disappointed with planet fitness, how are you charging for a whole year and I can't get a refund when I went in requested to cancel my membership

Oct

Posted by Jedi_trucker

10/17/22 5:34PM

I have been charged over 270 in the past 3 months for a membership to a club I didn't sign up at. I canceled the membership I had nearly 5 months ago and every week I am charged $27.11 from my checking account. I have contacted the club and they refuse to refund the money that was illegally taken from my account. I am at this point seeking legal action against Planet Fitness for damages

Sep

Posted by CAZ

9/11/22 6:47PM

I have a black card. I use the standup tanning due to a skin condition. The bulbs in the stand ups at Vivian and Antioch in Kansas City MO are well passed the change date. What can you do to assure that the bulbs are going to be changed immediately. There is not a supply issue because all the other tanning salons in the area are able to access bulbs and get them and replace them but I don't belong to them yet. It now makes me wonder if that location is going to be closed because it's not being kept up. And I really feel I should be reimbursed for the last nine months of my black card Medicare pay for my exercising at planet fitness I pay out of pocket the difference I feel like I should be reimbursed my portion.

Jun

Posted by Delwij74

6/7/22 8:18PM

Hello!

A few months back, I called the Crystal Lake, IL Planet Fitness to cancel my membership, since I no longer live in Illinois. I spoke to a young man who I believe was named Sam.

The young man told me I had an annual membership that would simply expire/end after 3.27, and that I would no longer be charged beyond that point. Unfortunately, I made the mistake of not specifically documenting the young man's name, nor the date/time of the call, as I really didn't think I'd need to.

However, near the end of April, I noticed I'd been charged $22.99 on 4.17, despite being told my membership would simply end after 3.27. I called the Crystal Lake Planet Fitness (either on 4.30 or 5.1) and spoke to a young gal, who said she'd leave a note for her manager to call me back.

On 5.2 at 12:55 PM, the Crystal Lake PF General Manager Chuck called and left me a voicemail, indicating that he unfortunately could not refund the $22.99 monthly charge from 4.17. However, he also stated he couldn't refund a $39.00 annual charge from 5.1, with its cancellation cutoff being 4.25 (merely a handful of days before the charge posted).

Prior to hearing that voicemail, I hadn't even realized I was charged an annual fee, so it felt like a double-punch to the gut (especially since I'd just missed the cancellation cutoff).

I called Chuck back later that day to discuss the situation, explaining to him that I was specifically told my membership would end after 3.17, that I would not need to take any further action, and that my Planet Fitness account would not be charged again.

Chuck was very polite and professional, explaining that I actually had a month-to-month membership, and that annual memberships are extremely rare. He also apologized on behalf of his associate and their misinformation. However, he maintained that there was nothing he could do, and that I would not be refunded for either charge, despite the misinformation.

Adding insult to injury, had I known this was a month-to-month membership, I would have canceled it in the summer of 2021 before moving out of Illinois. Accordingly, I submitted monthly payments over the next year for something I didn't even use, adding extra sting to these last two charges.

Believe it or not...I get it! Having worked in customer service for several years, I understand how challenging it can be.

I received the misinformation from a young man (Sam?) who was likely new, nervous, and/or not sufficiently trained. Unfortunately, that's the new normal! Training has sadly become a luxury, which isn't fair to anyone involved. Frankly, I've been in that young man's shoes a time or two.

Also, I can understand where Chuck is coming from. After all, it's not his fault that one of his associates gave me misinformation. As the General Manager of that facility, I get that he can't simply hand out refunds anytime anyone claims to have been misled.

Also, with Planet Fitness' fees being reasonable in general, I'm guessing the management is instructed to refrain from issuing refunds altogether.

I understand the dilemma and, having worked in customer service, I'd never become the customer who gets upset, starts making demands, etc. However, despite my understanding, I was surprised that Chuck didn't offer any type of refund in accordance with the misinformation.

Accordingly, I feel I must continue to present my case while respectfully requesting a refund.

Please consider my formal request for a $61.99 refund, covering $22.99 from 4.17 and $39.00 from 5.1.

Please let me know of any questions.?

Thank you!
Jeff

May

Posted by Lee ann

5/17/21 6:22AM

i just lm at corp office at planet fitness ,planet fitness has poor customer service at the 800 number and at the local planet fitness gym i canceled my membership on fri may 14 i want my $41.80 refunded annual yr charge that was taken out on may 1st out of my bank acct . i called the gym in danbury ct where i was a member and canceled and told i couldnt get it back i do not want too hear that , you need too make some changes in the danbury gym a jeyson there thinks he is a manger with attudude very rude too customers. bottom line i just want my $41.80 refunded back too me asap ,you people at planet fitness like taking peoples money out of there accts but you dont want too give it back shame on you if i dont get my $41.80 i will personally contact the attorney general of ct and the better business beuneu . thanks lee ann clarkson

May

Posted by Anonymous

5/3/21 2:19PM

I want to commend our manager, Amanda at our location on 14610 huebner rd. She is a hard worker always cleaning and pleasant to everyone. I have been going to this location since it opened and she stands out.
Pat Walker

Apr

Posted by Anonymous

4/28/21 9:37AM

I understand how hard it is to wear a mask but when you are just up walking to another machine or weights why isn't mask being in forced employee's don't say a word!! Not Cool and it is not what is stated by the CDC!!! Findlay Ohio

Feb

Posted by InfuriatedMember!

2/12/21 5:56PM

On Thursday February 11, 2021 in the Edwardsville PA location, multiple employees stood watching a woman rummage through guests lockers. I walked into the locker room to see this woman with her hands in my bag! I said "excuse me what are you doing" the staf proceeded to tell me that she could not find her keys as they're in her sisters bag but she doesn't know which bag is hers. They were allowing her to go through each and every locker and look through bags. If her sister was in the gym than the staff should have helped find the sister to get the keys not allow her to go through every locker. Staff than told me if I have a problem than I should have a lock on my locker. The staff would have no idea if she said "oh these are my keys" to anyone else's keys and than left with that persons vehicle. There is absolutely no reason for anyone to go through others bags and for staff to stand there and allow it! I'm disgusted! I have been coming to this location for 3 years and to think the people that are supposed to be in charge are allowing others to rummage through other guests bags is insane. I did not finish my workout I took my bag and left informing the front desk on my way out. They handed me a managers card (contacted manager who also said well you can put a lock on it) that isn't the point! If I leave my car unlocked it doesn't give anyone the right to go in it and for cops to stand there and watch it happen without doing anything. This was awful and disrespectful, every bag in that locker room was rummaged through DURING COVID IN FRONT OF STAFF. The woman couldn't find her sister because she was most likely making up a story it is not ok for staff to allow this to happen. If someone needs something from anyone they need to ask that person not go through every locker without a lock. The young staff has no idea what this woman's keys looked like or even if they existed. Also for a manager to tell a guest that I should lock it next time is ridiculous. Nobody has the right to touch my belongings whether it is locked or not. Staff witnessed and allowed it making it that much worse. This woman should have been kicked out and every guest in the building should have been made aware that someone just went through their personal belongings. What if this woman had COVID and now the entire gym gets it because she touched everyone's things! I'm infuriated that my belongings got rummaged through and that staff allowed it. The manager even stuck up for this. It is illegal for someone to burglarize personal belongings.

Dec

Posted by Anonymous

12/21/20 2:21PM

Advertising that you are Covid compliant and clean is not actually the same as doing so. I am at Dietrict Meadows 5 days a week. Several complaints have been made with staff about members not wearing masks properly. There are always several wearing it under the chin or under the nose. I don't understand why these people are not made to leave when this is a county ordinance. Very frustrated and if this is not rectified in 24 hours the county will get my report. I won't be the one out of a job if the club gets shut down like they have done with several restaurants not complying.

Dec

Posted by D

12/4/20 6:42AM

Just wanted to commend your employee Chris at the Lantana location the guy is a hard worker and has a great work ethic,he is the kind of dude who makes the members of your gym comfortable there and is always willing to help.

Nov

Posted by Anonymous

11/18/20 3:00PM

Manager Jessica Manfredi is a wild hog. Absolutely no experience in customer relations. Rude, unprofessional, and disrespectful.

Nov

Posted by Katie

11/13/20 6:13AM

Planet Fitness, Snellville, Ga, Lawrenceville, GA and Buford, GA are not protecting its members and employees from COVID-19. Many people are not wearing face coverings or distancing. Those individuals who are trying to get a work out while being safe are being put at risk by those who are opted not to wear a mask because Planet Fitness won't mandate it. Make mask mandatory for all members at all locations.
During my hour at these locations I have seen minimal disinfecting being done by staff.

Sep

Posted by Pamela68

9/26/20 11:00PM

I workout at PF 7 days a week. I prefer to do circuit training. On 100% of my visits, I have experienced other members using the circuit inappropriately. Rather than actually doing the circuit, they sit and text on one machine or stay on the machine for extended periods of time. I brought this to the attention to the manager, and they said I would have to report each incident. This happens multiple times each workout. I shouldn't have to interrupt my workout to report every person who doesn't understand the concept of a circuit. This area should be monitored, or a buzzer placed to inform the employees a member is breaking the rules. I have considered going elsewhere, since nothing is being done. I have asked members to use the machines in the general area, if they are not actually doing the circuit. This always causes friction and they are usually spiteful, staying on the machine even longer. It shouldn't be my job to police this area. It should be PF's job to ensure people are informed and monitored.

Aug

Posted by Nicolas jardin

8/4/20 9:08AM

good afternoon
I am a member of Planet Fitness in Reisterstown, MD
In this location , the manager came to see me a few times because I forgot to cover my nose (mask). I understand this situation but where I don't understand, why some staff members don't wear masks sometimes, doesn't it make sense what is going on here, the limit is discrimination on the part of this manager, Why? Because I'm A man with a color skin white and you're black (Manager)? I told him why I had to cover my nose if your staff didn't and why the guy next to me didn't cover his nose and you didn't tell him anything. limit is discrimination because I am a man with color skin .. I just ask that everyone be judged in the same way and especially not on the difference in skin color.

Mar

Posted by John

3/10/20 12:16PM

The workout equipment need maintenance done on a regular basis, right now 2 machines are down and other have no wight markings and the cable stations need to be move farther apart and back away from the smith machines we also need another fly machine people are always waiting to get their turn, since the remodeling of the Pickerington Planet Fitness all the machines are not spaced right. I like working out there but I think it could be better. Thank You for your time John J Jenkins

Mar

Posted by Mary

3/6/20 9:54AM

This has bothered me ever since it happened about 5 months ago. I was in the ab stretching room and my husband was directly in front of me on the stair stepper with an employee between us, also on the stair stepper. My husband (72 years old) began talking to her as the gym is as much social as fitness for him. This employee looked my way at her boyfriend or co-worker who was next to me. She pointed the back of her head at my husband and then rolled her eyes. I was very offended by this rude reaction. I guess the "no judgement zone" only aapplies to members. Apparently she doesn't realize my membersip fees pay her salary! This occired at the Maryville TN location.

Feb

Posted by Anonymous

2/20/20 9:18PM

What are you doing about Boosies and the manager who refused him entry

I think that manager should be fired
BMPS

Jan

Posted by tikneik

1/9/20 12:07PM

I recently decided to join planet fitness at the Catonsville location while going to workout with a friend in September of 2019. At the time of enrollment I wasn't told of or given any rules, restrictions, exclusions, etc it was a basic enrollment: License, payment, and membership card was given to me. Soon after I went to a different location close to my house to workout and was then informed I was limited to only visit/workout at the location I had enrolled???? I then called to see if I could get a transfer and was told no??? Then I asked for a refund since it had only been about 3 months since enrolling and was again told no??
So I can't workout at the planet fitness down the street from my house, I can't switch locations, nor can I get a refund? What kind of franchise is this? Where is the customer service?; and why should the customer have to at a financial lost due to lack of communication during enrollment from a planet fitness employee?
Dissatisfied Planet Customer

Feb

Posted by Anonymous

2/28/17 6:14AM

I've been a member of the Elizabeth City location Planet Fitness pretty much since it opened. The staff was always friendly and helpful and welcoming to all who entered. The atmosphere has since changed since new management arrived. I feel new manager hasn't been fair in her assessment and treatment of me. Anyone that has seen me at the gym know that I'm always approachable and willing to share knowledge of the things I've learned on my fitness journey that started as a mother of two trying to lose baby weight all the way up to a pro natural physique competitor. I have felt singled out and discriminated against in the way this new manager has approached only me for having a gym bag out during training when there are others with gym bags nearby. The gym bag keeps my training equipment (gloves, straps, wraps, belts) available to me as I progress through my workout; but it also neatly keeps it from becoming a trip hazard to those around me. I've never once set off the Lunk Alarm in the 3 years that I have trained there nor have I disrespected anyone. In fact, people have come up to me and told me how much I inspired them to keep going. It saddened me to have to discontinue membership yesterday because of such petty and discriminatory actions based on my outward appearance.

When my husband approached this manager seeking verification of the rule that I couldn't have such items out during training, she could not produce any information that supported that fact on the documents that displayed the rules to customers. She got frustrated with him, and retreated to her office to search out an obscure ruling in a binder that is not available to members as a reference. When he asked for the email or phone number of the regional gm and/or owner, she refused him the information by saying "He doesn't like to be bothered". I think any regional director or owner would want to know what is going on within their business, don't you?

This used to be a fun and friendly place to train; but now, it definitely does not live up to your claim of being the "Judgment Free Zone"! I don't think fit people need to be judged or singled out any more than those who are less fit. I thought Planet Fitness was supposed to be a family environment and accepting to all. I guess I was wrong in my assessment of your company.

v/R,
Keisha

LaKeisha C. Kanen
Elizabeth City, NC

Oct

Posted by Anonymous

10/7/16 10:54AM

I will be reporting Planet Fitness to the better business bureau if I do not receive my money back in my account. My annual membership dues was taken out in June as it has been for the past few years, then you took out October 1st and CAUSED AN OVERDRAFT OF $35.00. Spoke to both Folsom Branch managers and the higher manager whom both were very very ignorant. I am also contacting the media to let them know that I was informed that the CORPORATE OFFICE IT IS NOT THEIR RESPONSIBILITY TO TAKE CARE OF THIS. $74.00. Bad business for the Corporation to have people like this own a Franchise. Judgement free haha. I was told by branch manager Domenic this happens all the time. NICE PLANET FITNESS IS A SCAM AND DOESN"T CARE ABOUT MEMEBERS>

Sep

Posted by mozone

9/17/16 5:00AM

I just joined your club in south toms river.I like it but I don't like that fox news is 1 of the 9 tv channels.working out should be about fun and health not politics.fox is a right wing republican station.CNN is a middle of the road station and it's good that they feature that.If you are going to feature an extreme right wing agenda like fox then it should be balanced by adding MSNBC.better yet drop fox keep CNN and let your clubs be a politic free zone.Thanks for your time.

Jun

Posted by Whatever

6/9/16 12:56PM

My girlfriend has been diagnosed with stage IV lung cancer which has spread to the bones and liver, so needless to say she wont need her gym membership, so we cancelled it. However, planet fitness corporate cannot refund her annual club dues because we cancelled membership at the end of May and even though dues are from June first they get sent out may 25th. REALLY how uncompassionate can you be. so you will be losing three more memberships because of this, unless you can see your way to refunding her.

Jun

Posted by Butch

6/2/16 10:50AM

I am complaining about the Planet Fitness at 1570 Holcomb Bridge Road, Roswell, Ga. 30076. The place is not very neat. There are paper towels on the floor near the treadmills, men's locker room has powder all over the floor and on the left as you enter the men's locker over the trash basket the light has been out over a month. The trash cans are always running over.

Jun

Posted by Rachel Sedillo

6/1/16 12:50PM

Hello, I had to cancel my son's and my membership. I called first but was instructed to walk in, I wasn't able to go in until after the holiday which was yesterday, May 31st. I was told as long as I cancelled before June 1st. I would not be billed for the Anuall fee of $30.00. When the paper-work was being completed, I was then told that since I did not cancel on by may 25th that I was still going to be billed the $35.00! That is not right, I hopeing someone can help me with this I have left two messeages with your membership office and the recepionist voice mail. I have called my band and was told that the withdrawl was on the 17th. I have only been a member for two monhs and would not be fare or approprate to charge me the annual fee when I canncelled prior to the montly withdrawl date.

May

Posted by Anonymous

5/9/16 1:31PM

I enjoy working out at Planet Fitness. But, I do not like the fact that, I had informed the St. Cloud, FL location of my situation back in 2012 and was told that they will document my reasons for discontinuing my membership. I thought everything was finalized. Come to find out that, they never stopped my membership. Once, I signed up again. I was informed that I have to pay a balance due in order for me to continue being a member.

I am very disappointed out how things were handled by the St. Cloud, FL location staff and how, I am expected to pay the balance due.

I would like someone from the Headquarters to investigate the situation. I can provide document as to why I had to discontinue my membership.

If you have any questions or concerns, please do not hesitate to contact me.

Thank you.

Yolanda Perez

Feb

Posted by Cody

2/29/16 9:56AM

I am writing in regards to an incident occurring around 10:00 am on 2/29/16 at the Finneytown Oh location at 8501 Winton Rd, Cincinnati OH 45231.
This type of behavior of the "thug" crowd is becoming common place at this location and being allowed here. I was using a cable machine while another patron was working out at a nearby location and began his normal loud "rapping" while working out. This is an obnoxious behavior none the less and makes many other patrons annoyed and un easy around people like this. I politely asked the man if he would mind to not do that while working out as he was bothering myself and I could clearly see others in the area. The man immediately became hostile and told me to "mind my own f*cking business unless I want to get knocked out" and if I didn't want to "shut the f*ck up" we could go into the locker room and fight.
The trainer of this location immediately came over upon hearing this man yelling and did his best to de-escalate his yelling. I spoke to the trainer for a moment to state that I only asked him if he would mind not rapping out loud while working out. I therefor moved to the other side of the gym to the free weights, which I was immediately followed by this man. At this time he went over to a group of which I believe were his friends and the group started cussing and threatening me. I proceeded to do my best at this time to just ignore the situation but the group then came over and stood around me yelling that they "found a new work out location".
Once again I stopped what I was doing and began to relocate back to another side of this gym. Once again I was followed by the same group of "thugs". Threatening me and harassing me and telling me I'm going to again get "knocked the f*ck out" for not minding my own business. At this point I promptly left the business for fear of my safety.
These patrons must immediately have their membership revoked and these types of people should not be permitted at a facility like this. The signs on the wall clearly state to keep phone conversations to the lobby, keep isle clear, and "non gymitation". This type of behavior seems to be becoming common place for this location. Many evening I have left here and have seen others leave due similar behavior. Groups of loud gang type individuals taking over areas of the gym and or several workout stations or machines at a time and have forced myself or others off of machine because they were quote using it or cycling on and off of it with other machines or free weights. At this time I do not feel safe at this location until behavior of this nature is asked to leave or revoked. If an incident of this nature does occur again at this facility I will not hesitate to call the police here and file harassment or threating charges against people.
I, as well as other should not be subjected to having to listen to groups rapping vulgarly out loud or being made to feel uneasy or fear for our safety at any giving point at a gym.
One staff member, the trainer did do his best to try to calm down this group, but I was feeling that even he was feeling uneasy about the attitude and threats these individuals were making.
I would like to be contacted about this type of behavior being allowed on these premises and what steps will be taken in the future for issues like this.

Jan

Posted by Never Again!!

1/28/16 7:23AM

Joined the Taunton, MA location for $10(was a prior member years ago) was told by the girl that I could bring a guest. I brought my husband in one day and the Manager came looking for me in the changing area calling my name out loud when I responded she said "your a $10 member and there is liability in having your husband workout here" "if you join for $19.99 he can then come. So, for another $10 there is no liability! She was so rude and spoke to me like I was stealing $10 from them. When I tried to explain that I was told I could bring someone when I originally signed up she said " I don't care what you were told" so I cancelled my membership right then and there. By the way, she yelled at my husband in the middle of the floor while working out. We are appalled to find out this is your General Manager. I will contacting World Headquarters in regards to her behavior and treatment. On another note, does it take 5 people at the front desk doing nothing accept watching people swipe their cards? On another occasion I waited 10 minutes before someone came to the desk.. I won't even mention security at this location

Jan

Posted by Debbie Morgan

1/11/16 5:13PM

hello, i would like to know when you will be opening up a Planet Fitness in the Massapequa, Long Island, New York area. We do not have one in our direct area and would LOVE to see one open up here. There are lots of strip malls and different areas where you could facilitate your business. Please consider, i would love to be a member, tired of my old gym....waiting hopefully to see one soon. thank you

Oct

Posted by Anonymous

10/19/15 12:43PM

I been a planet fitness customer almost 2yrs. I went to your facility in Albuquerque on menaul abd carlise on Monday October 12 at 12:07pm to cancel and your employee Zac and manager Crystal told me that yes that they can cancel my service and that I would not get billed and when I just checked my account today October 19th, 2015 and I got billed. when I called today I talked to zac and crystal they told me I have to get it approved to get my refund by reginal manager Migial and that you will be sending me a check and then says I will get a refund in my account in in several day it can take up to 2-3 weeks both of Crystal told me 3 different things I need my money now back in my account asap I need that money so I can p[ay for my sons medication for his dietbedic medicine he needs this evening. he takes incelliun so he needs his medicine please get back to me asap Elaine Gallegos my member number I am not going to get a check mailed to me and have to wait longer I need the money deposited back in my account asasp or cash I could pick up asas and Reson why I cancelled was haven't use the service and that I had knee surgary and I will be getting surgey on my other knee starting next week.

Jun

Posted by Anonymous

6/1/15 6:38AM

it would be nice if they ever answered their phones

May

Posted by willie Morton

5/27/15 6:30AM

I joined planet fitness 2/9/15.Since that time i have been going 5 times per week.I'm a member of the norfolk virgina milatary hwy club.
Yesterday on my arrival i was accosted by Matt Dunn in a very aggressive manner demanding i take a picture or not use the club. He said he was the general manager and that there was no one else to speak to.I asked that he show me this requirment in the agreement papers but he couldn't.This was strange to me because like i said i'm there 5 times a week for the past 3.5 months.He was loud and seemed to be showing off to his employees.
AS a medical physcian that runs in and out the club in my limited spare time,I wondered why he decieded now was the time to bother me.He also stated that this is a corporate office rule.I have my own reasons not to take random pictures and also don't have any posting on any social medias.I feel violated and i'm currently having consumer affairs to look into this practice.
With all this being said i don't think this Matt Dunn has the people skills to be working at this capacity.It shouldn't be a testosterone challenge.Whats the purpose of having a it's not a gym environment if the management acts just the opposite.

May

Posted by ANGRY CUSTOMER

5/21/15 11:44AM

I have been a member w/ this crappy company since January 2015, I'm VERTY VERY dissapointed and angry with this company who decided to charge me a $32.00 fee for membership services that wasn't suppose to be charged til 6/1/15. I spoke to Kristy which is at the headquarters who was extremely rude and told me no it was returned service charge on my statement, BS! I will be canceling my membership today the moment I get out of work and also have contact my attorney in filing a lawsuit. PLANET FITNESS ARE SCAMMERS FOR ANYONE INTERESTED, THEY SCREW YOU OVER AND HAVE NO CUSTOMER SERVICE WHAT SO EVER! I'M DETERMINED AND WON'T GIVE UP ON WITH HOW THIS COMPANY SCREWED ME OVER! FOR ANYONE INTERESTED DO NOT SIGN UP FOR PF, IT'S A WASTE NOT TO MENTION A RIP OFF!

May

Posted by lovelylinda60

5/20/15 8:26PM

Without being forewarned about parking in non parking spaces for the last 3 years yesterday, 5/19 my car was towed!! We have a huge parking problem at the Ford Rd Planet Fitness due to the school in the adjacent building. Therefore we parked where we could safely. Now without warning, verbally or written the new manager decides to implement towing. No announcement that cars will be or are being towed. You leave the gym, no car!! Now its on you to find out where your car is, get transportation to go get your car and $400.00 cash money to retrieve your car!! Customer Service, WOW!! Is this how you treat your members?!!

May

Posted by Alianymous

5/18/15 10:39AM

Hello; There should be more employees that know how to work and respect customers. I was at Plant Fitness yesterday on a sunday with closing time of 7pm. Me and my guest were there till closing. The rude employee anounces closing time at 6:30pm. My guest tells her "where in the contract it says closing is 6:30?" the employee say. "I dont care, I had this arguement with someone already, we are closing and thats it, I will cancel your membership". This was so rude, I done believe I will sign up with Planet anymore. North ave and Kostner, in Chicago

May

Posted by rollmanc

5/15/15 9:37AM

i dont know who does the hiring at some of these places but wow, i just wanted a simple transfer from my home gym at fox street phila, to south phila, after 10 days i get a reply from a emily at the tranfer section trying to tell me that i transfered from my home gym to chattanooga, tn and i have to wait 90 days to transfer to south philly. now i dont know what this person is smokin, but i've never been to tn, nor do i have any intentions on ever going to this place. i see why people get upset when you have so much incompetence.

May

Posted by FLORENE PETRELLA

5/12/15 7:36AM

I belong to the club in You have a young man manager Florian. He is an asset to your company! He always greets us, takes the time with problems, smiles, very patient prior to him there was a young girl manager, always eatin at the desk, no smile, no personality! Florian is always there. Nights, days, weekends, and holidays!! BE PROUD TO HAVE HIM

Apr

Posted by Anonymous

4/9/15 10:21AM

The Evergreen Park location is THE WORST I've seen! I've had bad experiences since joining in December and I guess it was my fault for continuing to sign the dotted line!!! However; I wou recommend this location to anyone! You truly get what u DONT pay for!!!

Apr

Posted by yep

4/7/15 9:53AM

I went in ives dairy location and started working out. Five minutes into my workout this trainer comes and rudely forces me off a machine and calls manager when i dont get up. The manager was a gay guy and told me to leave and canceled my membership and called the police just cuz i told him he have to wait until i was finish

Apr

Posted by Appalled

4/6/15 9:19AM

A racist packet full of crude names and white supremacy propaganda was found behind the front desk at my local PF. The manager said it wasn't a big deal and she didn't have time to deal with something so minor and shredded the document without reporting it to corporate. I'm appalled.

Mar

Posted by kaylamichelle8

3/31/15 8:06PM

My identify was stolen, someone signed me up to this gym linked to my account. I called the gym, explained what happened, asked for the account to be closed due to me stopping my bank from auto payments. The manger told me the account can't be closed because it has a past due balance. I have never went into this gym before, and i will never go considering how this manger spoke to me. POOR CUSTOMER SERVICE, THIS IS SOMEONE WHO DOESN'T DESERVE TO HAVE A JOB.

Mar

Posted by Tom

3/24/15 1:55PM

Recently had knee replacement and the surgeon recommended that I join a gym and use the stationary bike to get the knee back to being normal. Went to Planet Fitness and stated I wanted to join and offered CASH...yes CASH up front for a year. I was told they did not accept CASH...can you even imagine someone not accepting CASH...money...the things dreams are made of....next...try and find a way to contact Planet Fitness headquarters...go for it...no email set up...I am still in shock...they would not take money....just unbelievable..I have credit cards but wanted to pay for a year in advance with cash...so lets take another situation some young guy...has no credit card...I guess he is banned from Planet Fitness...cannot join..even though he can pay in cash

Mar

Posted by Anonymous

3/10/15 2:55PM

called and left on hold.. very bad customer service.
held on the phone for 10 minutes then was hung up on.

Mar

Posted by Explotinggymwedontneedyou

3/9/15 5:49PM

I was considering signing up for membership with a friend just today when I seen the post on on Twitter concerning the "judgement free zone" extending all the way to men being allowed in women's locker rooms. Terrible. Thank God I did come across it. This company will never have my business.

Mar

Posted by jes1776

3/9/15 1:12PM

I just read the story about the transgender being allowed in the women's locker room. How sick is that???? You must be a bunch of morons to allow such a thing and put women at risk. And then cancelling the membership of the woman who was concerned for her own safety?? Wow!! You might as well ditch your "lunk" commercials, because the commercial is a lie, and clearly you are a pack of hypocrites of the highest order.Shame on you!! If you want to pander to the transgenders, then provide them with their own locker room instead of endangering the female members of PF. I am passing the word around to all my friends who are PF members....they will be members no longer!!

Mar

Posted by Cosmos Mariner

3/9/15 7:51AM

I was planning of joining but will not now that you let queers in the ladies room. What a bunch of idiots.

Mar

Posted by Jadablue

3/9/15 6:13AM

I've been a member at planet fitness for about three years. However I was appalled reading the news article about the woman whose membership was revoked after complaining about a large transgender man using the womens locker room. I do understand that it was not the complaint that caused her membership to be revoked, but rather how she went about complaining to other members later. I understand you are showing your support for the transgender community. However you're only opening up your company for a lawsuit. What happens when a perverted man decides to abuse the right to go into the womens locker room he feels is appropriate, and assaults a woman? Why not create a unisex changing room?? Why does a women have to compromise on changing in the comfort of other women? And what is your definition of transgender? ? Is it ok for a man who just "feels"like a woman to change with other women?? Or does he have to be taking hormones? Or does he have to have a sex change? A transgender man is still a man. But my concern is not just the man but those abusing that right.

I'm usually not one to go with the crowd or turn in my membership in situations like this. However the way the woman was treated by planet fitness simply because she felt it necessary to warn others is absolutely ridiculous, and I don't want to be part of a gym that would revoke my membership over a VALID concern like that. I previously liked planet fitness. Now this has left a bad taste in my mouth! obviously this is an anonymous email since it's apparent how you treat your members. I will end my membership when I want to, not because I voiced my concern in this email.

Mar

Posted by disappointed

3/7/15 11:23PM

I have been awaiting the day that a Planet Fitness came to this area. However after reading that you cancelled a ladies membership because she had a complaint, a legitimate complaint is wrong! Here is my problem with being overly pc these days. Regardless what I man chooses to suggest his gender maybe at that time, it is my concern that this can be used as an act by a pervert to get into a locker room and violate a woman. If an operation has NOT be performed at the time then they should use the appropriate restroom/Lockeroom until such time as they have completed their desired gender reassignment. This pc mess leaves so many loopholes for sick men to violate women. Well at this point I will not be joining P.F now or in the future. I will not subject myself to such potential violence and harm.

Subject: Planet Fitness Revokes Woman's Membership After She Complained Transgender In Women's Locker Room Caught Her Off Guard

Mar

Posted by Anonymous

3/7/15 10:19AM

My wife and I were considering joining planet fitness. However due to your lack of consideration for members who are uncomfortable with having transgender members in the same locker room, and canceling memberships of these members we will be taking our business elsewhere. I have no problem with transgender members working out in the same gym but am not interested in having them in the same locker room or bathroom as myself or my wife and children

Mar

Posted by Cool Breeze

3/7/15 8:21AM

I would like planet fitness to consider Lake County, FL one of the fastest growing counties in Central Florida. If there are plans to build in the Clermont, Minneola, or Groveland area how would I find this information?

Mar

Posted by Anonymous

3/6/15 6:55AM

I have seen you add on TV for the last 4 day advertising join for $5 down and $10 a month. Every location I called said they do not have that offer! What's up with that?

Feb

Posted by Tvision3325

2/18/15 10:31AM

This business is one of the worst company's I ever seen
You can never get thru to talk to anyone at corparate.
I tried calling several different numbers and to no avail
Nothing. I am in the process of contacting the better busines
Bureau and the attorney generals office

Feb

Posted by Anonymous

2/11/15 4:14PM

I live in Conway, SC, and the Conway Medical Center Wellness and Fitness Center is closing Aug 1, 2015. I would like Planet Fitness to please consider that area. The Conway location I go to is a good distance, as is the Myrtle Beach and upcoming Murrels Inlet. You would get all the CMS's clients, as well as some from fitness edge and people who don't presently go because of your price point. There are many possible locations on Why 501. Coastal Carolina University and Horry Georgetown Technical College are about a half mile from this area also

Feb

Posted by jimboloc1962

2/10/15 11:11AM

hello, my comment is directed to all planet corporate. Im new to planet fitness and ive seen some thing that are offensive to me which should be a concern to your corporation. While its no surprise or in any way unclear to what cliental you are catering to as is your business. your creation a legal problem with your signs in the gym which promote gender stereotypes. Examples are as follows. the pagarative sign the singles out largely men as lunks, people who make noises when they lift and sometims drop heavy weights. since mainly men lift heavy weight and with traditionally deeper voices, this sign is cleary directed towards males. A less hidden stereotype which you promote is a sign which asks members to not wear certain clothing items, specificly no string tank tops. most upsetting to me is the picture at the bottom showing a grotesquely muscular man wearing a string top and holding dumbells. Wow, why not a blond with her breasts hanging out. I sqay this in jest as I believe 2 wrongs don't make a right. I hope you will look into this as it clearly violates both state and federal laws. I myself hav a lawyer on retainer and felt it proper to notify you first but I will see tthat I copy this email if needed in future

Feb

Posted by KCKID

2/4/15 4:41PM

Planet Fitness I want to state my displeasure of being told I can no longer jump rope due to a new corporate policy? Really are you not a major sponsor of the "Biggest Loser" which promotes jump roping? How embarrassing to be working out and told I can no longer jump rope or bring my personal training equipment (Jump Rope) into Planet Fitness. It does not appear you promote certain physical activities? Unbelievable, I have never ever been told I could not jump rope? Your corporate policy also states I cannot get a refund after the first week if you pre-paid upfront? I guess they waited to tell me after almost 4-weeks had expired that I cannot jump rope thus since you did not request a refund the first week you cannot get a refund. Interesting? Wow I am really a fan of Planet Fitness right now!

Jan

Posted by Infravision

1/27/15 3:37PM

Hi my name is Jeremy. I have a company in Michigan that specializes in energy efficiency I see that you have some Roof leaks in some of your facility's I can help by saving you thousands on your facilities my company is Infravision. You can look us up on the web. At Infravision LLC do see how we can save you thousandsa year. Call me if you have any questions and we can come take a look at you busyness anytime. . Thanks Jeremy Soerries. Hope to hear from you.

Jan

Posted by sparky2

1/22/15 3:22PM

Planet Fitness what are you doing, getting rid of the curl bars and now dumbbell over 50 pounds?, I signed up for your gym for cardio and weight training.You claim to be a non judgement zone, but your removing heavy weights because you do not want serious athletes in your gym.I also joined because you were a 24/7 gym . Now suddenly you are closed 9pm Friday nights and 7pm saturday and Sundays.Very disappointed.

Jan

Posted by annonamous

1/21/15 10:30AM

I was a member at the planet fitness in the Lakewood California area. I cancelled my membership in October when I was hit with a bill for annual fee. I paid the annual and the monthly and told them I was done with this gym. I haven't gone back since. The staff was very unprofessional and rude. This morning three months later i open my mail and find a bill for 59.98, when I call to ask why they were billing me seeing as I am no longer a member an they staff worker said that I shouldn't have cancelled my services. I asked for the supervisor/manager the staff member said there was no manager on site right now. So I asked for the person in charge and he connected me to the assistant manager who was very rude and refused to give me managers name or the number in which I could contact this person. This company seems to be headed down the wrong path and if they don't train their staff to be a lot more professional and courteous to its customer I can see they are headed for trouble. This is really unfortunate, because it's a problem that can be solved with better trained employees

Jan

Posted by chris

1/16/15 1:12PM

I heard on tv that fox news was not allowed on the televisions at the planet fitness gyms, per corporate. If this is true I will be cancelling my membership and telling others to do the same.....

Jan

Posted by Anonymous

1/16/15 7:46AM

I have been a member at Planet Fitness, South Toms River, NJ for the past year. I go early in the morning before work and when I go to dry my hair the fuse blows. I usually, like again this morning, have to walk out in the cold, with wet hair and go to work with wet hair. Not good! Whenever I tell the staff, they inform me that the owner has been notified to get an Electrician, but it never happens. This morning I was finally fed up, as were other women in the locker room, so I asked for the name of the owner to send a letter direct. I was told they were not allowed to give me that information. This is totally unacceptable! I am 52, been working out at gyms since I'm 17 and have never had such a horrible experience! I work out to relieve stress, not to add more stress!!!!!!

Jan

Posted by sconte19

1/12/15 8:18AM

I have a complaint with your Medford, NY office. I am a member for a while now and brought my friend in to join this weekend. Saturday. Well when I joined I only needed routing number and account number and when my husband joined he needed a debit card. So we get there and they proceed to tell us if we know routing number and account number they will take that , then some guy came over and said no that is wrong we need actual check. She said ok but he did not tell us that the sale was ending and she went back first thing sunday morning gave her an attitude and honestly if you are going to treat customers like that both me and my husband will take our business elsewhere. The customer service in that location is hideous.

Dec

Posted by Anonymous

12/20/14 2:54PM

I am a member at the Monroe La,it is brand new.I am finding more and more that the staff is very rude .I was told by the staff member that sign me up that my account would be drafted on the 19th of the month I have proof my account had the money in the account .the staff member state that I knew my account would be taking out on the 17th ..now I have to pay more money cause I was told wrong ..the staff as been rude just about every time I have been there something needs to be done asap ..before I call someone ..

Dec

Posted by Highly Disappointed

12/19/14 2:37PM

I just left the Planet Fitness gym in Universal City, Texas, trying to get my money refunded from them continuing to bill me after my membership was up. The young lady stated she couldn't do a refund that a check would have to be mailed out to me and that check would come from the corporate office in New Hampshire. I asked her why couldn't she just request that they refund my money the same way they mistakenly withdrew it and her response was that she did not know how and she and would have to get instructions and permission from the New Hampshire office. It was the fall of this year where this same PF gym double-billed customers and with that incident, they refunded members accounts. One of the reasons I chose not to continue with another yearly membership with PF is because they don't have fitness/cardio classes. In addition this particular gym has what seems to me, an inexperienced staff. When I joined I was not given any type of instructions on how to use the equipment and also, often times when I was at the gym, it was not the cleanest. Howeer, because I had the black card membership, I traveled a lot and utilized other PF gyms in Alabama and Ohio and I was greatly impressed with their staff and the cleanliness and organization of their facilities.

Dec

Posted by hpavelek

12/17/14 7:31AM

My father was working out at a planet fitness branch and experienced symptoms of dizziness and cold, clammy skin. He had asked for help at the front desk. No worker, including the trainer, had knowledge or equipment to help. I am a CPR/FIRST AID instructor and was astounded that the workers are not trained. I have offered multiple branches training at extremely discounted prices and all have refused my offer. I understand this is the "Judgement free zone" but this is not the "worry free zone"

Dec

Posted by Anonymous

12/6/14 10:31AM

I'am a member at the Oro Valley, AZ location and I love it. The staff is friendly and helpful. I really think Andy and Tyler should be running the whole place. Andy is a fair and helpful manager and I think Tyler should be the assistant with all the hard work he does and he is helpful and everyone loves, loves, loves him. Without him and his fun, caring, friendly attitude the OV location would not be a place I would want to frequent. We need more enjoyable employees in the world. The store is clean and I love the red light and tanning (but think the bulbs need to be updated more). My husband is a member as well and like this gym and staff.

Dec

Posted by Frisner guillaume

12/6/14 6:22AM

Failure by employee, I been a member at planet fitness for more than 2 years, my credit card account was cancelled after 2 or 3 weeks I never went to the gym, i went to the gym after that period of time the guy said your credit card has been cancelled I said let me go to my car to give it to you he said don't worry when you come back we will do so. And than I had difficulty to go back to the I called the gym and told the manager to close my account for me, who assured me that will be no problem to do so. Fallowing month of that call I was received another call say oh I have pay my past due even I have more than 3 months never been at the gym and the manager was assured me the account was closed. Last week again was received a nonidentify call about the same problem when I was asking for the caller identification the phone ungup in my face

Nov

Posted by hairyone

11/21/14 4:37PM

I had a recent opportunity to work for Planet Fitness. I worked at a franchise location in Colorado. First of all the whole system sucks. The call script is way too long and unprofessional. Bullet points would work way better and in a timely manner. All the paper being used for contracts, file maintenance,and so on is quite ridiculous. The tour script is also quite lame.Not telling prospect able customers about the free weights and smith machines is trying to hide something. If I was in charge all contracts and maintenance would all be done via computer. Customers would be shown why they should come to Planet Fitness. Paying a bill,upgrading,or even downgrading should be as easy as hitting a button. Planet Fitness could save a whole lot of space and money just by getting rid of all the time consuming paperwork. I have never worked for a company that's so unprofessional.

Oct

Posted by Desean hines

10/12/14 7:31PM

So why is it some planet fitness gyms have normal squat racks and others have smith machine . The way the smith machine is designed (for a up and down motion with no leeway) damages more joints especially for new comers because they have no idea how to squat any how

Oct

Posted by Avid gym user

10/9/14 7:40AM

The Toms River NJ location on Fisher Blvd had hit to have the laziest manager in the world Ryan. His Gurlfriend comes in to clean up after members and his mom is there to clean the bathrooms. Every time I walk in he is sitting on the t dhirt rack texting on his cell phone, Lazy ass!

Oct

Posted by Anonymous

10/5/14 8:24AM

Rude mean people, specially in Homestead branch, Ms. Malissa is not intelligent enough to understand management.

Sep

Posted by Goraczewski

9/20/14 10:04AM

I live on the north side of Jacksonville, Fl and would be interested in joining Planet fitness unfortunately there is not one close to where I live. I am curious to know if there are any plans to open a Planet fitness in the Oceanway area? I feel that a facility in this area would be a very popular due to the lack of fitness centers in the area.

Aug

Posted by Anonymous

8/29/14 6:44AM

Planet Fitness is a big rip off. I was a member in NJ and wanted to cancel my membership and was told that I would have to pay the maintenance fee first so I paid that then they told me that I would have to pay a $58 buy out fee before the 16 of the following month. I went up there personally and paid it and was told that I had no further obligation. Then two months later I was billed $21 again so I called up there and they said that I was supposed to pay my buy out fee before the 10th of the month in order not to be charged for the month. I basically got ripped off. I will never go back to this gym and I don't recommend that anyone else go there either. It's not worth the money or the aggravation

Aug

Posted by 3160 now cache rd Lawton Ok

8/19/14 4:54PM

To whom it may concern,
I am a member of your gym and have been since your company opened in my town. (Lawton Oklahoma)I would like to inform you of most of your equipment is in need of repair. I have mentioned to front desk but they didn't do any change. I know it is hard to find good helper these days. I love to stay with planet fitness but it is very Unpleasant right now. Hope to see some repair with this letter. Thank you.

Aug

Posted by James

8/18/14 3:44AM

Hello my name is James Jones member number I have been getting the run around for the total of 3 months on trying to downgrade and now just to cancel all together I been a member over a year do to my work schedule I haven't been able to make it in I try to downgrade and was informed by doing so I will only be able to work out at my home club. My home club was not near my new home so I had to transfer after being informed by management. After transferring I was then told I had to pay 39.99 to down grade I was very upset so I asked to be cancel I was then told I had to pay 54.99 and 39.99 I feel inconvenienced and trapped after being a member over a year I feel my needs should have been better taken care $30 dollars for May 60 dollars for June ,$20 dollars for July

Jul

Posted by Anonymous

7/31/14 9:17PM

TO whom it may concern,

When you first opened up in my area you all took credit cards, and in the past couple years have changed to a debit card. I cancelled my membership because I couldn't put on my credit card. I am extremely disappointed because I would love to join Planet Fitness but don't have any checks and don't want it to go off my debit card or checking account. My checking account I am very aware when it comes to my bills and paying them but I get points from my credit card as well. I was just wondering as to why you wont take a credit card?

Jul

Posted by Anonymous

7/21/14 4:15PM

I am a member at you Brooklawn, N.J. Planet fitness and I would just like to address that in the past 4 months this gym has gone done hill with management. The last manager was unqualified and the gym was always dirty nd discusting. The new manager Glen is extremely unprofessional cursing to other employees in front of members one being myself and is very ignorant towards employees and members. Also I didn't appreciate that the manager Glen also brought in message therapist to give out free messages if it's not something they are going to do every month like they do pizza Monday. I would be greatly appreciate if this problem was looked into and something was done about this. Thank you so much for your time.

Jul

Posted by Abby

7/20/14 8:09AM

I'm a planet fitness member in Dallas, TX I'm paying the black membership which gives me the black room, massage and other stuff! Recently I been really pissed off I signed the contract with Farmers Branch Planet fitness in Texas because I didn't know of another one closer to me! I recently found another gym closer to me but I still can't go and work out because of a fee that I have! I have the money drafted from my card because I have other things going on and I will forget to pay if it wasn't drafted they are saying that my card was decline but my card had enough money! I called the gym and tried to talk to the manager and they said he wasn't there but to leave my name and number and they would call me back so I did.... 2 months passed and they still didn't call me so I call back after 2 months and speak to the manager he said that the only way they could waive my fee was if I got a bank statement and than come to the gym and fix it! I don't have time for that I work every single day and he said well than there's nothing to do to cancel the membership is almost $70 how ridiculous is that?! I been paying the past 4 months but still can't attend the gym because of a fee that I'm not responsible for! NEVER HAVE I HAD SO MUCH TROUBLE WITH A GYM!!!!

Jul

Posted by Joel

7/17/14 8:42AM

Unfortunately I attempted to join your facility last night and was told that my bank card was insufficient. I was told the bank card information would be sufficient if I applied online, the online application process did not allow me to complete my application. Also on your website is says credit cards can be used to join your facility. If this information is incorrect then please update it.

I still would very much like to join your gym at the promotional rates promised by your facility. Please assist me with this process

Respectfully

Joel Rector

Jul

Posted by Anonymous

7/15/14 8:48PM

Dear Sir or Madam:
Thank You for the opportunity for allowing me to explain whats going on at Dykeman Planet Fitness New york, New York 10034 I have been a member #34478 over several years. I reside in the Inwood section of Manhattan and I'm very active in the community. I'm currently a county commitee member as well as the president if the Inwood Tenants commitee board, Fresh youth Initiative Program menter volunnter. In February of 2014 I had major surgery on my knee. I bought the Medical Report to the Manager Mellonie at the time and she posted my personnal Medical report up on the bulletin board at the entrance of the lobby where my information was viewed by employees,members,and guest. Hippa Law Violation When i tried to reach the district Manager Mr. Marcio He nevered returned my phone calls and when he showed up at planet fitness he never spoke to me regarding the situation. I feel humiliated, disrespected and more importantly disappointed in the that the district Manager Marcio can be so unprofessional. I applied for a position at the Panet Fitness and was never given the opportunity for an interview but watched all hispanic come in get interviwed and hired no afro americans employed at this location. I find this to be a greater problem. The community is diversed and so should the work place. I had given my resume to the Manager just to be told that she hires her own. I again tried to reach the district manager and again he never responded. Should you need to contact me for additional information please call me at the following number (646)606-7292
Thank You and have a wonderful day!

Jun

Posted by Member76969

6/27/14 8:52AM

Planet Fitness is just a big joke!!! Due to a pregnancy I wanted to put my membership on hold and they said they can not do it for more than 3 months... whaaaaat?@@?? then I just had to cancel, a couple of weeks later I saw they charged me another $39 "Annual Membership"!!!! then I call them, and even the corporate, to see what we can do about it and all of them were so rude and it turns out I should've cancelled a week earn't have to deal with them anymore, there is much better fitness centers out there!!! I hope you guys enjoy those $39!lier (by May25th). That is just ridiculous !!!! I'm really glad I don't have to deal with them anymore!!!

Jun

Posted by Adrena Baker

6/16/14 3:05PM

The planet fitness in kankakee is the worst gym. I moved to colorado and sent them a letter ans a 50$ money order to cancel my account. Which they told me too. I got a call from them stating they recieved the letter and money and where cancling my account. I emptied my bank from back in illinois since i wasnt using it anymore and kept it open only for emergencies only. Within a month they took out 75$ and put me in debt with the bank. They refuse to put it back and they took out another 40$ after telling me they cancled my account after weeks of argueing and trying to get it figured out. They have done this to about 3 that i know.

Jun

Posted by sc

6/12/14 8:39AM

I joined planet fitness location last year and when I saw that a new one opened in ridley, pa. I was charged the monthly fee of $19.99 and then add'l monthly fee of $20.05. Went to the ridley location and the manager refunded me the $19.99 and she told me that it would now be $20.05 (which was a 6 cent tax on the monthly fee) I was never told about it when I switched and feel that I should not be charged that at all. Please get back me on this matter

Jun

Posted by Anonymous

6/11/14 9:46AM

I have been a member of PF in Toms River NJ on Fischer Blvd since it opened. Facility has been recently remodeled and looks great. The problem it is so hot and the air does not seem to circulate. The owner has another facility in Bricktown and that unit has big floor fans to circulate air. I have spoken several times to employees and it just falls on deaf ears. This is a major complaint I hear from other members. We were thinking about getting a petition signed. I hope you can look into this matter. I really do not want to cancel my membership along with my wife. Thanks

Jun

Posted by Anonymous

6/9/14 7:05PM

I joined planet fitness sometime in march, 2014 as a black card member. soon after that, I found out that a new branch was opening nearer to my home and with brand new equipment. I joined the great neck location on what I thought was the last day of this special membership. I soon found out the last day was not the last day and was still taking place. this new location was supposed to be opening beginning of june.so I cancelled my membership at my original location and had to pay $58 cancellation fee.as of today, 6/9/14, this new location is still not opened and as of today will not be opened until 6/17.i was offered today when I called about opening date, that I could go to any planet fitness and pay $5.00 each visit.that is so ridiculous.planet fitness should be offering free services for those who signed up at this new location.i cancelled my original membership because it was just going to be a short time before the new gym opened as I was told.i am so annoyed because the reason for joining this gym is because I need to use weights for a surgery I recently had.so If I had known I would have had to wait long for the new location to open, I never would have cancelled my membership in the first place.this is really not a very nice way of doing business. I would very much like to hear from someone concerning this matter. thank you for your time in this matter.

Jun

Posted by Dale

6/9/14 10:10AM

PF in Manchester NH South Willow location has only one set of 10# DBs. It had 3 sets but been missing 2/3rd for 3 months. I told managment a few months ago and not only did they know but said it has been even longer than that.

Jun

Posted by Frustrated

6/4/14 9:50PM

I have been trying to get the problems with the tanning bulbs not working at your Finneytown club for over a year now , Still not fixed !!!! I keep being told they will fix them & it doesn't get done . Very Frustrating !!!! Please Help with this ongoing problem !!!!!

Jun

Posted by Jii595

6/3/14 7:28PM

I go to planetfitness in Newport ky and all of the girls at the front desk on 2nt shift are always rude and nasty to anyone over a size 4! It's like being in high school again! And the skinny popular girls run the front desk. And they always let there friends cut the line for the tanning bed making others wait 20 minutes past there time this has happened to me personally more than once.

I really can't stand coming here anymore

Jun

Posted by Perry Bair Ex552

6/3/14 2:35PM

Just letting you know that your company refused a ACTIVE returning military soldier from using your facility (with my pass) on the basis your company policy and insurance does not allow it. The why in the hell am I allowed to bring someone off the street with no training at all into your facilities? So I cancelled my membership after being charged 38 dollars because I missed the June 1st date. Oh yea, then the 58 dollars today to "buy out". By the way, I am also a disable American Veteran. I hope you enjoy my 97 dollars because you really need my "buy out" money more than I do

Jun

Posted by Jessie

6/3/14 12:35PM

I've been a member for two years and have been trying to cancel my membership since November and because I was enrolled another year I had a buy out so I waited. When April they said I can't do nothing till June. I was fine with this until today I was told I had until the 10th of the month to cancel, today I checked my bank account and they charged me $38 and bounced my account.
I know this may sound like nothing but when you live pay check to paycheck I can't afford this and a bounce fee on top. Never have been happy with the service and find the staff to be rude. All I want is my membership cancelled and this yearly fee back and its a problem.

Jun

Posted by Pissed Off

6/2/14 12:11PM

I have been getting calls on my business cell phone about billing errors from Planet Fitness, "JACK TAYLOR". Its a 888 number that isnt answered. This has been going on for 2 months and I cannot reach anyone at their corporate office. I have never even been in a Planet Fitness location and never will. These people have no business sense and by the reviews I read should not even be in business.

Jun

Posted by lmmcc

6/2/14 11:56AM

I find it disturbing that Planet Fitness would allow misogynistic management practices, and hire someone to manage one of their facilities who employs harrassment and entrapment techniques. This is obviously a violation of federal and state labor laws!

Jun

Posted by DCATTCAT

6/2/14 7:06AM

Dear Management Of Planet Fitness
My Name Is Donna Catapano My No Is 126688 I Would Just Like To Take This Opportunity To Tell You That Your Staff At The Hicksville Ny Site Is Great They Make Me Feel Great About Myself I Have Lost 31.8 Lbs Going There I Maintained 12 Lbs But I Have Lost 20lbs In About 4 Months Going To Weight Watchers And Going To The Gym 7 Days Aweek And For About 1 To 2 Hours A Day Sometimes Twice. There Is About Two Or Three People Stand Out To Me That Go Out Of Theier Way To Help Me And They Are Engoli She Is The Personal Trainer Of The Gym And She Helps Me By Giving Me A List Of Exerciseing To Do Everyday I Got That From When I Did Desingn Your Own Program Class And Also She Helps Me Out To . Another Personis Ryan He Works Tehre Sat And Sun He Helps Me By Encouring Me Alot And The Girl Jessical Who Is In The Morning She Also Encouraging Me Alot I Would Just Like To Take His Opptunity To Thank You For Reading My Letter And For Such A Great Staff. Sincerely Donna Catapano

May

Posted by Anonymous

5/27/14 8:51PM

I joined the club last year. Ijust started going 2 weeks ago in winston salem, n.c. I only had 1 day of training, the girl that was training me had to have some surgery the next day. I have no help what so ever. Everybody stands behind the counter doing nothing. I asked this girl can someone come and show me how to work these machines over there? She stood right there behind the counter and said the 1 over there you do this with that 1 you do this and that 1 you do this.Can you believe this? The manager is the same way nobody wants to work. On the 30 min. 1 of them were training about 5 people, so she told me to start on 4, so when I got to the last 1 she said you are finished, I was not, I had not done 1, 2,3, yet. I just left and told the manager, he showed no concern at all. We need help in that building. The 5 she was traing, was not told to wipe the machines off when finish. I had to wipe every machine before and after use this morning. The manager is lazy and his helpers are lazy. The trainer that is out is the best. Her name is Jade.

May

Posted by Anonymous

5/17/14 8:56AM

I Am A 4 Year Member Of Planet Fitness In Fort Myers,fl.i Workout 6 Days A Week. There Is A Negative Pattern Here As Follows.
3/4 Employees Doing Nothing Behind The Counter,when Towels Or Spray Bottles Empty.
3/4 Machines In Out Of Service Condition For More Than 2 Weeks.
Members Bring In 3/4 People And Train Them Loudly And Tying Up Machines For Hours.
None Of The Posted Rules Being Monitored.examples:
Members Working Out In Flip Flops Or Open Toes Footwear.
Jeans In Long Pants Fashion
Carry Gym Bags Around To All Machines.
Most Of This Takes Place When The Snow Birds Are In Season
I Guess They Dont Want To Up Set Them?
There Is Always A Lack Of Attention To All Of The Above.
I Have Discussed With Employees And The Manager.
Now I Feel Its Time To Let Hq Know!

May

Posted by Anonymous

5/7/14 10:39AM

I currently have been a member with planet fitness for 3 years now and have always been a happy customer but recently at the location I am going to ... Victor ny I am not satisfied with them. I pay the $20 for gym and tanning and everytime I go to tan the bulbs are out and they have not fixed them...

May

Posted by nicole

5/1/14 8:09PM

I'd like to recommend you guys getting rid of the torso twist machine. Please understand that any kind of torso twist even a stretch is horrible for your spine. Any REAL TRAINER knows this and hire a properly certified tanning consultant because your beds are absolutely disgusting. You should learn how to clean a bed and especially NEVER use paper towels to wipe them down.

May

Posted by Anonymous

5/1/14 7:57PM

I'm originally from Manchester West gym I went to cancel my membership at the Goffstown one. The employee told me I could and he'd fax over my information to my home gym saving me a trip and it'll get canceled. I have unknowingly been paying. The staff in Goffstown not only don't understand how to use a fax machine but aren't welcoming especially the late night staff. I do not recommend going there.

Apr

Posted by fitgirll

4/30/14 2:15PM

I belong to the Planet Fitness on Amity Road in New Haven, CT. I have been a member since they opened there, and before at a club in Shelton. I was to send Kudos to the new General Manager, Danielle. She has been there only about a month, but what a difference she makes. Suddenly, the club is friendlier, cleaner, more service oriented, and they LISTEN to us! Jackie, one of the assistants at the counter is (and has always been) fabulous too. There is a new full time trainer (Diane), who makes even doing an ab workout fun! Just wanted to make sure that Corporate new about this great club and the people who make it that way~!

Apr

Posted by Ron

4/28/14 7:28AM

I have been complaining about the audio equipment not working for the cardio machines at Planet Fitness on Carolina Beach Rd in Wilmington, NC since last year. Half don't work at all and the others are not coordinated with the video or only some of the stations work. There is no maintenance and apparently corporate Hqs. exercises no supervision. The staff indicates the audio will be replaced in the next few months. It hasn't worked for nearly a year. This is a disgrace. Nice staff personnel but lousy support for them from corporate Hqs.

Apr

Posted by nomorepf

4/19/14 9:46PM

I originally signed up for the club in Richmond, CA as a black card member on 4/28/13. I moved to Portland, OR so they said I could use a Gym transfer that that is not a problem. After several days and several attempts to do it online and getting nowhere a girl in the club said she knew how to do it. It turns out she had me sign another contract. I just tried to get out of my contract, because my 12 months is up. they are not letting me do it even though I have my original contract from California. Why would I have signed another one before my 1 in California is even up? This is absurd they want me to buy my way out, I don't think so.

I wouldn't recommend this gym to anyone. I used to like it but it's very ghetto.

Apr

Posted by Anonymous

4/17/14 5:34PM

At the gym in Kingston where I go they took out the free weights and balls and want you to work out where the body builders are there is no room they donot move and some one like me cannot lift those weigtsthey seem toforget abouty people like me

Apr

Posted by rude

4/16/14 12:31PM

I signed cinnaminson new jersey Planet fitness. I was give my bank info. 15 day later when I try to get in, they said lost my info I will get my account again this time manager name Asia can't accept my info, I asked why she said need check, started argument. Because I said that's not my fault you lost my info etc...she embraced me front of my son and people..I complained store website.i guess she so upset to me later following me inside gym m 30 minutes work out she asked me start number 1 station which is right but again that tone and disrespectful me again I refused. Asia Said cancel my account

Apr

Posted by Anonymous

4/15/14 12:31AM

I had to cancel my membership because it was to far away. Please open one in Battle Ground, Wa off of Scotton Way they just started building! Love to have a PFitness there. I would rejoin.

Apr

Posted by ex-customer

4/12/14 11:31AM

Planet Fitness in Elyria keeps charging me for a membership that I canceled. At no time did they tell me that I had to come in to sign a cancellation letter. Now they want me to pay and additional 62.00 for nothing. I have not step foot into the place in months and I never will again. I need this resolved immediately.

Apr

Posted by disgruntled

4/9/14 1:46PM

I recently recieved a membership to Planet Fitness in Stamford, Ct on Courtland Ave. A clean place with a very good staff. In the past 2 months, twice i have been robbed. The first time, my lock broken and wallet with credit cards, cash, ss # and my I-phone all taken from me. Another gentleman at the same time was reporting his things stolen from his locker. Thieves were using my credit cards before i even left the facility.Police report filed. Now again yesterday during a 30 minute workout, my locker was broken into and my brand new i-phone was stolen. I can't tell you enough on how i feel by the lack of security at this establishment, and lack of concern for thier clients.

Apr

Posted by Anonymous

4/7/14 7:41PM

I have been a member for about two years and I would like to say that it is nice that you provide pizza to the members once a month but I would like to suggest having salads at least every other month so other members can at least enjoy the benefits you provide as well. This would be a more healthier choice and help those that need to be in a low-cholesterol diet. In the long run, it would also be a cost saving for the company since salads are less expensive than pizza.

Apr

Posted by Anonymous

4/7/14 7:41PM

Apr

Posted by Anonymous

4/7/14 3:15PM

I've been a member in Waterbury CT location and since a manager named Tom left last year it has turned horrible. The cleanliness is horrible...dirt and dust, garbage on the floor.Went in the tanning booth and they look as though no one has ever gone in to clean. What a disappointment it has turned into being a member there. A lot of people are talking about leaving because how dirty it is!! The health department should be notified it is that bad.

Apr

Posted by Fitness man 0815

4/4/14 3:11AM

Planet Fitness is what we like to call a fad in the fitness industry. They ONLY thing that this gym has going for it is the price. When we buy services or goods as a consumer we often put up with poor customer service and other annoying factors because why??? WE are cheap and we get what we pay for. This gym is horrible all the way around up and down and the staff at my location in Salem Ma is the poorest mismanaged place I've ever been in we have had 7 different managers in 2 years. The place is a pig pen all the time and the staff is a bunch of high school and college kids who don't care, this is not a career job for them and they make $8hr. So lets all be adults here and ask ourselves this question. IF this wasn't a 10 a month membership would I stay . NOT A CAHANCE. So Planet Fitness good luck preying on the week economy and then providing us with gym we can afford but isn't your raving fans motto that your corporate suits preach to you to keep you motivated. Oh Yeah if Your are in the Salem Ma location do yourself a favor and stay away from the worst fitness trainer in the world her name is ILdi and she is rude rude rude to everyone she has had so many complaints about her attitude and overall bad vibe she giveoff to everyone. BE WARNED!!! NO FUN ZONE IN SALEM MA.

Apr

Posted by Michelle

4/3/14 9:25AM

Hi,

I love my membership and the staff at my local Lake Forest Park, Wa Planet Fitness. I have observed that the staff are given no stools to sit during their long shifts while working at the counter. I have asked them why they aren't given stools to take a break on their feet. They said Corporate Office didn't supply them. I would encourage you to provide this simple nicety to great employees. Try standing on your feet behind a counter for 8 hours. It isn't easy. On top of that, several of the employees are very tall which means leaning over a low counter creates back issues. Every gym I have belonged to in the past 20 yrs. has provided a stool for their front desk employees. Please consider changing the policy on no stools. Thanks for your consideration.

Mar

Posted by Anonymous

3/20/14 7:31AM

The worst ever remember your one year commitment has to be cancelled or they will keep billing your account! When you call there is no one in charge who can fix the problem. You need to physically go to the place and cancel you membership. But then is you read previous comments this does nothing either. So the best thing to do is advise your bank to refuse any withdrawals from planet fitness from your account. They don't cancelled for non payment they just keep taking money out. We have not used this gym since 2012 and they are still billing us for services that we never received.

Mar

Posted by Anonymous

3/6/14 12:56PM

Stay away from the one on telegraph road in taylor mi tried to cancel my membership and it is becoming a chore they are trying to get me for more money after i canceled saying that it never happened and now that the account is past due i have to pay it up before i can cancel again now i have to pay or let it keep going til they cancel me for non payment called corporate but it is a private club there is nothing they can do do your self a favor go down the road a mile and join another

Mar

Posted by Mike

3/4/14 8:48AM

I was accidentally chaged for two memberships at the Enfield, CT Planet Fitness although I never een walked in the gym. Somehow when I applied online to the East Granby Planet Fitness it signed me up for the Enfield gym. However I was told it was corrected. Long story short, 2 years later I am reviewing my bank statement and I realized they had still been sneaking money out my account for both gym. Enfield's manager refused to even help in this situation. They owe me about 300 dollars in memberships charges and refuse to refund me my money. I've wouldn't even know where to find the gym because I never been there. This gym and it's manager has horrible customer service and because of this exerience I would never recommend a planet fitness to anyone unless this situation is fixed.

Mar

Posted by George73

3/3/14 4:14PM

Because of a situation with a member wearing inappropriate and very sparse clothing a wonderful employee was fired. Fired. The member was so out of line that their membership was revoked. What happened to the back your employee policy. Corporate got this one wrong. We are getting a petition up to get this employee their job back. We are taking it to the media. So tired of valuable people treated infairly. 500 names and Planet Fitness numbers and counting. As soon as we reach 2000 we are going to the news media.

Feb

Posted by Anonymous

2/25/14 8:01AM

I've been trying to transfer my membership from the Victor, NY location to the Webster, NY location for about a week now. In order to do this I've called around to both places and even went online to try and transfer it myself. The staff at both locations wasn't able to do it on their computers there, so when I tried to do it myself online it first said that there was no email attached to my membership and wouldn't let me log in. So I called the Victor, NY location and she put an email in, went back online, got a password change confirmation email and followed the instructions. Finally I thought I was getting somewhere....then I clicked the Transfer button and when I went to enter all of my information in again (name, address, phone #, etc) and clicked the NEXT button....it kept going back to wanting me to enter my info in!!! Your website needs to be more user friendly and actually work!!! All of this for just wanting to transfer a memebership, its getting annoying!

Feb

Posted by OBIE

2/24/14 7:47AM

People say you get what you pay for! $10 dollars a Month to go to a nasty Gym I rather pay the higher price like LA fitness stay away from PF in Glen Cove. I tried to cancel 3 times and each time they couldn't find me in there system. when they put my ID number in the system a white guys picture appeared. So after 3 tries I cancelled my credit card. when the bill came in the mail I took it there to cancel and now they tell me they can't cancel me because I have a $60 bal. WTF

Feb

Posted by Anonymous

2/23/14 11:19AM

trying to join but they will only let you join if you have a checking account. Will not just take a credit card!!!!. The guy said if I wanted to join open a checking acct. I am going thru an issue where someone got my name. The attorney general office said it was best to close on my accounts. So in my eyes this is DISCRIMINATION. I have join another gym who does have a problem accepting the credit card.

Feb

Posted by Anonymous

2/20/14 9:41AM

We just received an email from our local PF office requesting payment -

My husband and I both dropped out because of the lack in professionalism and ineptness in the staff.

I called and asked to have them look up my record and he said you are all set - I said what does that mean ? he didn't answer me I asked to have him remove our name and told them that they were so inept it was a sin to be in business -

Do not ever enroll in PF or WOW - same experience.

Feb

Posted by Dissapointedclient

2/18/14 10:53AM

I have been a member at the downtown Salt Lake City branch for a few years now and haven't had many problems until today. I contacted them because I lost my debit card and forgot to update my account when I got a new one so I logged in and clicked where it said "click here to pay balance." I did not receive a conformation so I called the gym. The guy who answered laughed at me and told me that it wasn't possible to pay the past due online. I told him it gave me the option to do so and he continued to laugh and be extremely rude! I was so disgusted with his horrible customer service I hung up on him. I checked the website and it does say that outstanding balances can be paid online but it will not be updated until the 10th. Clearly that guy needed some training and manors. I will be canceling my account on the 10th

Feb

Posted by [email protected]

2/17/14 11:02AM

I am a club member of the Rocky Point, New York Planet Fitness. I would like to take this opportunity to commend the staff . Last week, there was an issue with smoke in the women's locker room. Staff member Romeo Soria, investigated the problem, called 911 and swiftly and calmly got all of the members out of the building. Romeo's training as a marine reservist and as an Eagle Scout was instrumental in his work ethic and knowledge to cope with the situation. Planet Fitness is fortunate to have such an experienced and capable young man on staff. Manager, Eric Apicella, has a wonderful staff. They are courteous, friendly and knowledge. In my experience, the club runs smoothly and efficiently.

Feb

Posted by Anonymous

2/15/14 4:56AM

the gym in glen cove should be closed it is a dirty mess and most machines do not work!!!!

Feb

Posted by Pat Sanchez

2/12/14 11:12AM

they seem to only care about, accuring new clients. And as for the long term client, they dont seem intrested. I have been a member for about 4 yrs off and on, however. I have always been a black card holder, and have wanted to down grade to a white card $10.00 a month. Even though I have been paying 20.00 a month,and not using any of the 20. a month benefit. They will not allow me to down grade. I have spoken to a manager Fran and she states it's all because corporate will not allow, so they would rather lose a member than to help us out. Member at the Irving and golfcourse gym in albuquerque nm.

Feb

Posted by Jim Nasium

2/11/14 9:37PM

Woodland Park, NJ. The staff works hard and is very pleasant. Always seems to be enough machines available no complaints there. My issue is more with some of the members that are blatantly outright rude. A gym is a not a place to scream "Hello Girlfriend" from across the gym. There are individuals constantly on their cell phones which is quite disruptive. There is (ONE) 10" X 10" sign on the wall that states "No Cell use in the Gym" I blame the staff for this issue-they seem to just ignore this obnoxious behavior and just refuse to address it. Why not have "Gym Etiquette" bulletins continually scrolling on one of the many TV screens in the gym; it might help send a message to the morons. Better yet have a siren blast off in front of the violator, just like you have when someone grunts too loud or drops weights.
My second gripe would be the absolute horrible music that is played; usually it is so loud you can't listen to a TV with your head set on. Does anyone truly believe the selection of songs is conducive to a work out? It's either "Gangsta Wrap" or "Country Western" this stuff really gets the body juices flowing. Come on PF folks-try being a customer for once, I'll bet you'll be quite shocked if you take a step back and analyze your product. Can't expect much for 10.00 but let's make it at least somewhat enjoyable for those of us that do want to have a satisfying workout-that's all we're asking for. Thanks.....

Feb

Posted by Anonymous

2/9/14 6:23AM

I have been a member at the Souderton PA location since it opened. Lately we have experienced an average of one day a week with no hot water. They place a sign by the shower. One day no sign at all. At this point you are already sweat covered when you find out. Wouldn't make sense to put the sign on the front door? Most of us that go in the morning have to go to work direct. On Friday, (2/7) the hot water was working but the ladies locker room was a mess. The last inspection on the sheet was 2 am, it was now 10 a, without a sign off for inspection. The guys tell me their lockers are disgusting.
The excuse for the weeks long delay in fixing the hot water was that the issue is with pipes on the roof. Come on!

Feb

Posted by Dan

2/6/14 5:05PM

I have been a member of Planet Fitness for over a year and overall my experience has been good. People at the Reaisterstown, Maryland, location are nice and friendly. One incident, however, made me concern today. All TV channels were pretty much working well and I like to watch Fox News, which was there since over a year ago. Today, however, I noticed that Fox News channel was changed to ESPN2, whereby all other channels remained the same. I asked a lady at the front desk and she stated that Fox News was changed per instruction from corporate and there was nothing they could do about it. This appears very strange to me and I would like for someone from Planet Fitness corporate to get in touch with me and possibly clarify why Fox News is singled out in this case.
Thank you and I look forward to hearing from you.

Dan

Feb

Posted by Anonymous

2/3/14 9:58AM

My husband joined the TriCounty, Cincinnati, OH Planet Fitness a month ago and complains about the staff and how rude they are. Nobody has shown him how to use the equipment. Asked about the tv selection and nobody knows anything about channels. Really or do they just not want to be bothered. Sounds like they need someone in there that wants to work..... I do have one question. Why do you advertise $10 when you have nothing that is $10.....

Feb

Posted by Anonymous

2/1/14 7:25PM

Worst customer service I have ever encountered, a guy by the name of Hayden at your Mill Plain location in Vancouver, WA lied multiple times about a red light bed being used, only for me to walk over there and no one was in it. Then proceeded to tell me after he knew he was caught in a lie that "it is state requirement" that you have to have goggles for the red light bed. Also a lie. I own 7 tanning salons and know 100% for a fact that it is not a state requirement anywhere in the US to wear tanning goggles in the red light bed being as it does not emit any UVB rays. I asked for a managers number, and he told me he couldn't give it to me. So i proceeded to ask for the managers email. Couldn't give that to me either. So somewhere along the line either someone did not hire the right person or this kid hasn't been trained properly on customer service and regulations of the services you offer. I will not be signing up here, nor will I recommend this place to anyone of my friends or family

Jan

Posted by Anonymous

1/30/14 8:08PM

San Francisco club is poorly run. Manager (Stella) is condescending and disrespectful. Filthy compared to other locations. After repeated bad experiences and being treated like a third class citizen, I'm leaving this club.

Jan

Posted by Anonymous

1/30/14 7:48AM

in muskegon mi. r.j very rude person had a incident on 1/29/14 went in for a workout first thing can i take your pic. i had my pic. taken once didn't need it taken again second came from around the desk, and said it must didn't take so my friend said is their a problem, and i said no but this r.j. person got kind of rude and started telling my friend to leave this is his place,and he ended up calling the cops, and talking with my friend, but they said this is not the first time he has done this to ppl is he pristige i don't want to go some where and be uncomfortable i pay my money as well. sign anonymous

Jan

Posted by Anonymous

1/27/14 6:59PM

My parents recently signed up at the Planet Fitness in Bloomingdale, IL. I have gone to workout with them as a guest twice without any problem. Today when I went to workout with my mom, I was told that I either had to sign up for a membership or leave. I understand that this is Planet Fitness's policy and that the employees had made a mistake by letting me in as a guest (since my parents have white card memberships). The manager of the gym came over to speak with us and was extremely rude. I do not mind signing up for a membership if this is their policy but I would appreciate being treated with respect. The manager at this location has terrible customer service skills and made me feel very unwelcome. This is not the way to treat a new member! I know that everyone has bad days and I should not judge someone based on one interaction but I cannot help but think he is not adequate for his position. Planet Fitness claims it is a place where people should feel welcome and he does not share that vision.

Jan

Posted by Denise

1/27/14 5:05PM

My husband signed up myself and him online before the Bloomingdale Il locations opened. When I went for the first time I asked if I could bring a guest no charge - the response from the worker was "sure". I then took my daughter 2 times with no incident - they looked up my number and told her to sign in. Today, I took my daughter and I was told that I am not allowed a guest with my membership. I said that I was unaware of that and could I sign up my daughter the next time I come in. The manager Ari Diaz was listening to the whole conversation (He is the General Manager) and started to walk away and ignore what was going on instead of speaking to me about the situation. Then, he proceeded to be extremely rude to both my daughter and myself and give us the Stare Down. I thought that Planet Fitness was trying to give a happy atmosphere! Not so much!

Jan

Posted by Lilly

1/22/14 5:56PM

I am very upset with planet fitness on the southeast side on 118th st due to the fact there tanning beds have been breaking down since I joined in September !!I can't barely ever get to use one of the tanning due to them being over heated all the time !!Its just terrible it's one of the reason I joined is to workout and tan but I don't get to tan ....and the thing about it that really upsets me is that they won't get it fixed right !!!Im ready to drop my membership due to false advertisement unlimited tanning my foot it's a lie!!!!

Jan

Posted by Anonymous

1/20/14 7:19PM

There is a so called wanna be full of himself "wanna be manager" named Nate in the Gainesville Georgia Planet Fitness. I really do not know how he came to be in management......No personality.....no management skills....and very lazy and fake.My husband and myself are both professionals in the area and never complain but this one is overdue!He is a perfect example of why gyms !.come in and go out in this area.Enough of him!!!!

Jan

Posted by R. Schwartz

1/17/14 12:48PM

My husband has been a member of Planet Fitness for two years and now they tell us that his new membership must be paid for by deducting the $10 monthly fee from our checking account and that in June there will be a $29 fee deducted. I asked if we could pay for all 12 months and the June fee at one time on a credit card and was told that the credit card fee is $199 a year. So I asked if we could pay for $120 for 12 months and the $29 June fee now all at one time from our checking accounting. They would not accommodate us that way either. The problem here is a record keeping one. I now have to subtract the $10 monthly from checking, but more importantly I have to REMEMBER to subtract the $29 fee 6 months from now in June. I was told there would be no reminders. They do still take credit cards, as proven by the $199 membership fee, so why can't we use our card as we did for the previous year? This is rather ridiculous and a step back to the stone age. You would think that PF would make some accommodations for members whose credit cards were proven to be valid.

Jan

Posted by C

1/15/14 8:01AM

I was going to sign up with PF but after reading reviews there is no way!

Jan

Posted by TheRedhead!

1/14/14 12:33PM

Obviously there are a lot of "not so good" comments about Planet Fitness. My statement is with regard to the Bridgeport WV gym. My work pays for my Black Card Membership. If I do not go to the gym at least four times per month, I am charged $20 by my employer. Not a problem. However, I have gone to the gym and the desk personnel have been busy with a customer and have me sign my number on a piece of paper or someone will come up to the counter, write my number down and they have not credited my account. Not Cool...

Jan

Posted by problems1

1/9/14 5:55PM

Sept, 2013 I went to my Planet Fitness and told them that I was changing my checking account and I am here to fill out what ever papers needed to change the accounts I was paying for. I came to make the changes 25 days before the next auto payment came out of my checking.

It has been a mess since day one. You continued to charge the old checking account, Oct, over draft of $105.00, went in to the fitness place and they said they would fix it. Well you did it again in Nov, another $105.00 over draft. This time I was told by the person in charge that she would fix it. I even provided bank records to prove the case. Went back in again in Dec. No one knows anything about it. I am very concerned that:

1. My personal information has been breached

2. You have cost me $210.00 and you are ignoring me

3. Soon I need to contact others about unethical procedures

I hope this gets someones attention ,because you may have some serious problems at this location

Jan

Posted by Tina

1/3/14 1:04PM

I had to cancel my member ship because the Ocoee, Fl Manger Kelly is so rude. She has no respect for her members. I never felt so disrespected in my whole life. Don't use that Gym. They lie to me and cost me 70.00 extra $ ....

Jan

Posted by Anonymous

1/3/14 9:33AM

This company does not offer pre pay They want your checking account information wich you will be giving to somebody who does not even go through a background check wich means they can sell your info to a crook or be the crook are you comfortable with this??Tempe Arizona

Jan

Posted by Visitor From Illinois

1/2/14 12:35AM

I am from Illinois and visited Planet Fitness Mobile, Al on Jan. 1, 2014:2:30pm with a guest as I have a Black Card membership.

Jason Wadibia was working the desk and asked for my card number. I gave him the number and said I had a guest. He said a guest was not allowed because I was out of state but he would let the guest come just this one time. I told Mr Wadibia that I had no knowledge that my membership was not nation wide as advistised. He said he was the manager; this location did not allow guest of out of state oBlack Card Members and future guest of mine would not be allowed without purchasing a membership.

Please clarify the policy and if this is factuaI, I will cancel my newly acquired membership. If this is not factual, please investigate Mr Wabibia's motive and if this is a pattern to some and not all persons visiting this location.

Thanks

Dec

Posted by Bobby

12/18/13 8:58AM

I paid cash for 3 years and avoided all the crap, cash is always rules. I was not charged for a start up fee, nor will I be getting charged for my yearly renew fees, and there was another charge I was not going to have to pay, but I can't remember what that other charge was. they also gave me 2 extra months, which was a good deal, I thought. I've been going since 7-5-2012, and it's pretty good.

Dec

Posted by leon huggins

12/15/13 10:13AM

I have been a member for about 5-6yrs and have worked for the company on and off for about 2yrs.I recently left the company because of manager issues and workers compensation issues! I've been a black card member since I joined and recently as off 12/13/2013 I've been banned by your manager Rodney at the philadelphia germantown location for no reason! I gind it hard to believe having a black card membership and a person can ban u gor personal issues! Does the gym belong to him or the company, his managment skills are horrible and his behavior is childish! I enjoyed working there but on many of occasions butt heads with him on how he talked to the staff and myself!

Dec

Posted by bushwacker

12/4/13 8:48AM

i want to make a complaint about your office or should I say club ,my member was 010143, I live in fl 6 months and ct 6 months.i diden,t want to renew my membership for the yr )(when my membership exspired) I did not get a notice to do so .I had no intention to renew, but they took 48 dollars out of my account any way.now the said I did not do so . I have a bank statemen to prove it.now they are saying I cancelled my checking account at the time ,which I did not. so they are sendin me this bill. iam not paying a dime. if anything you owe me 48 dollars.

Nov

Posted by serious about working out

11/18/13 6:45PM

I have been a member of PF in Rockford, IL for about a year. The day staff pretty much does nothing but play on their phones and lean on the counter. No rules are enforced. People sit on the machines talking on their phones while others wait. the circuit rooms, people just hog one or two machines and don't move when others are doing the circuit. People wear street clothes, throw their gym bags down in front of machines. I'ts a total joke. I went once at night, and it was totally different. the staff was engaged with the members, cleaning and making sure we had towels. A ton of my friends have joined Peak fitness where they have real personal training and classes. The Rockford PF is on it's 3rd trainer since I joined. He even wears street clothes. I'll be joining Peak as soon as my year is up.

Nov

Posted by Anonymous

11/17/13 9:20AM

I have been a member at planet fitness in Champaign since it opened. I cancelled my membership today due to the manager handling a situation wrong. When I asked for cooperate number she said she didn't have it. I finally got fed up with the lack of management and professionalism. I drive 40 miles from work to go there for what....... I'm now joining anytime fitness. Planet Fitness is cheap but you get what you pay for!

Nov

Posted by Ballbuster

11/14/13 7:40PM

Bay Shore, New York PLANET FITNESS
I ask to have the TV turned on. There were 3 thatt were out. They said no problem. Didn't do crap. The girl was too busy on her cell phone texting.
Very dfew people were in the club since it was 10:15pm.

Nov

Posted by Jeff maximovich

11/10/13 3:28PM

After I was told to have a checking account to extract payments and could not pay with cash anymore they kicked me off, but still charged me being a non member anymore .

Oct

Posted by LR

10/27/13 9:09AM

Call corporate office left message with the person who answer the phone, that was 5 day ago no one contact me back. I also left the manager on belmont a message with my number and called numerous times and visited when he was support to be there but wasn't and no called back. The manager is never there at What the deal with that? I cancelled membership and there still charging me. No different then robbing me, cause that what's going on. The worst part it manager never there doesn't give me a call back and headquarters also doesn't give me a call back. There so easy to take your money but to cancel its a problem.

Oct

Posted by cerkids

10/25/13 10:08PM

Could someone in the office do a spell check before printing materials.
Every time I see the words "judgement" and "judgemental" spelled incorrectly, I cringe, and it is on all printed material and outside on a monster-sized banner.
Correct: judgment judgmental
No "e" after the "g"

Oct

Posted by LR

10/24/13 1:07PM

This week I have been trying to get incontact with the store manager Terry William at planet fitness on 5129 W. Belmont Ave. He is never there when I call never there when I stop in never there. What is the point of having a manager that's never there. Is he getting paid not to be there? Nobody there know nothing when I ask when will he be back. I call when his shift starts not there and when his shift end not there. This should be look into. I have a problem that can't even get fixed. I tell the peoples at the front desk my problem they can't help, if they are at the front desk they should help with anything if the manager is never going to be there. I canceled my membership on July 26, 2013 and I'm still getting charged. Why won't anybody help. It's the same as stealing.i want my money back.

Oct

Posted by LR

10/24/13 1:01PM

This week I have been trying to get incontact with the store manager Terry William at planet fitness on He is never there when I call never there when I stop in never there. What is the point of having a manager that's never there. Is he getting paid not to be there? Nobody there know nothing when I ask when will he be back. I call when his shift starts not there and when his shift end not there. This should be look into. I have a problem that can't even get fixed. I tell the peoples at the front desk my problem they can't help, if they are at the front desk they should help with anything if the manager is never going to be there. I canceled my membership on July 26, 2013 and I'm still getting charged. Why won't anybody help. It's the same as stealing.i want my money back.

Oct

Posted by Nichole

10/16/13 8:44AM

I was allowed to sign up with a debit card but was not allowed to pick up my member package with a debit card. Then I received two bills which tells me to pay for member services with a debit card and yet I am still not allowed to participate at the gym as a member. What is wrong with this company?

Oct

Posted by Anonymous

10/14/13 5:19PM

Does anybody have an idea of WHY at Planet Fitness Ciudadela (San Juan, Puerto Rico) they DO NOT answer the phone?

Anonymous

Oct

Posted by SMB2005

10/11/13 10:21AM

I've been with pf for 4 month and I wish I would have read the reviews before i signed up w/ them I got a new debit card and they charged me a lete fee b/c I didnt get them my new info befor the 10th of the month hello dumbasses I didnt have it. So i tell them i want to cancel my account since I've recently moved out of state the corp office told me to send a certified letter to my gym location telling them to cancel my account. i did as told they calle me this morning and told me tht they aren't canceling my account until I pay them the $58 cancelation fee. If I dont pay them the fee they will continue to charge my old card and add late fees every month. This is completely illegal and corp is doing nothing about it.

Oct

Posted by Anonymous

10/10/13 11:45AM

I wish I had read these comments BEFORE I signed up for PF. I am moving out of state and there is not a PF where I am moving. The local gym as well as corporate are not willing to assist me at all. What I got from corporate was a threat of being sent to collections if I do not agree with their policies. I work in customer service and this is the worst customer service I have experienced.

Oct

Posted by TNT10940

10/10/13 5:52AM

I have been a member of the Planet Fitness in Middletown NY since they opened. When they first opened the lady who worked in the 30 minute workout was awesome. Ever since then the people that have worked in there continually show the people who to do the workout by showing them to go to machine 5 then 9 then 11 then 19. They NEVER show them the proper way to follow the numbers. Just last night I was in and ANNIE the new employee was showing 4 people how to do the workout and was doing it again. Telling them to just pick a machine to go to. Therefore when myself and another lady were doing the proper workout we had to ask the people to move because we were following the numbers and doing the workout the PROPER way, you know they way the rules are listed on the wall. It is SO frustrating to try to workout the proper way and have the employee telling people the wrong way to do the workout. This employee, ANNIE is new and she should be taught the proper way to run the 30 minute workout or she should not work there.

Oct

Posted by vsuzyq1

10/2/13 1:22PM

I had enrolled my 75 year old mother for the basic plan of 10.00 a month and 29.00 yearly fee. I called today to cancel her membership becuase she is now in a nursing home suffering from Advanced Alzheimer's. They charged her account yesterday 10/1/13 the 29.00 annual fee and I called today explaining her situation and that she has not been there in over a year due to health problems and to please reimburse her the 29.00. They refused and said there was nothing they can do and if they did it me they would have to do it for everyone who called looking for reimbursement! I even offered to send them a doctors note and they still refused. Very sad that our senior citezens are treated with no respect.

Oct

Posted by grammyb702

10/1/13 8:36AM

My husband and I both had black card membership but since we did not use the extra benefits for the black cards we downgraded to the regular membership. PF took their Black Card annual fee of $39 in June and they also took the regular annual fee of $29 in October so that now they $68 for this year's annual fee. They will not give us credit for the Black Card fee. This is double dipping!

Sep

Posted by syoussef619

9/20/13 4:15AM

I have been a member of Planet Fitness in Little Falls, NJ for a year and a half. The whole time their front door has been broken leaving it freezing in the winter and hot in the summer. I and other members complain about it all the time and everyone including management is disinterested. How could you have a business that leaves their front sliding door wide open?? In the winter it gets as cold as 50 degrees in there. I've even complained to corporate twice in the summer and all they say is that they can't force the gym to get the doors fixed!!! This is how they treat complaints?? Shame on you, Planet Fitness in Little Falls, NJ!!!

Sep

Posted by Anonymous

9/18/13 12:55PM

EVERY time I have used the tanning beds, I have had to wait for as long as 14 minutes for them to be turned on or I have had to call the front desk while standing naked in the tanning room to ask them to turn it on. I could hear employees in the hallway and I was yelling for someone to turn on booth 3. Today, I waited for 14 minutes before calling the front desk to ask that the bed be turned on, and waited another 6 minutes before I finally got dressed. As soon as I opened the door to leave, the bed was turned on. When I complained to the manager, he said "Well the booth is turned on now." And before I could respond he said "well you were yelling and cussing, etc" instead of addressing the issue with the employees who totally ignored me, leaving me to wait even after calling the front desk, he very rudely said "Goodbye" as I was leaving. This happens entirely too much and not only to myself, but to many others as well.

Sep

Posted by lex.woman

9/17/13 7:07AM

I am a member at planet fitness in Lexington Ky. I love it there, been going for about 6 months now. I know it is a judgement free place. But when someone pays to exercise and there is someone walking around the place all the time for exercise instead of using the treadmill and they are bothering you is that being a judgemental. I have told the people there that she follows us around and she is always in the way, why should I have to move so she can walk.? She also goes around the people using the weights, I have seen them getting angry too. Dropping the weights. Something should be done about her. please

Sep

Posted by Ron

9/16/13 3:49PM

I have a similar complaint as others regarding the 30 minute work out circuit. I don't know what more you can do to educate the members as to how this area of the gym is supposed to work. It is usually a segregated area, with lights, signs, and instructions, and still people use it without any consideration for those who want to do the routine as it is designed. I guess it's just human nature: some people follow the rules while others think the rules don't apply to them. I have had arguments with other members over this and I have had discussions with management who always apologize and promise to do better monitoring of the area. I don't fault the staff at all because the location of the 30 minute workout at the facilities I use are not is sight of the front desk. The staff can't see which members are abusing this area. I would recommend perhaps a camera monitoring the area so the staff can see what's going on from the front desk. I have also been advise by a manager to speak to them whenever someone does not follow the rules, but that really isn't my job as a member to report who is not using the 30 minute area appropriately. All I need is to have someone approach me and start yelling at me because I "told on them." This is really something you guys have to get a better handle on or just decide to do away with this feature. It is so incredibly annoying - and I feel bad for the staff because I don't know what more they can do, especially when they can't see the area from the front desk as it is often tucked away around a corner somewhere out of sight. I truly hope something can be done about it. Just so you know, the staff at both the facilities I use are excellent - always professional and polite - and like I say, I don't fault them at all. It has to do with how this feature is set up. Thanks.

Sep

Posted by justme

9/13/13 2:18PM

I have tried to transfer my membership for 2 mos now online....the system doesn't work. When I called corporate to complain...the girl said she was not going to listen to me and hung up on me.....they will not let you speak to anyone else when you ask. the whole ordeal has been a nightmare. no one should have that much power over your account or membership status. I have canceled all payments to this company through my bank.they want you to switch your payment method from credit card to bank account, a breach of security is too easy that way......I am done with this company....member since 2007...they suck...and are totally unprofessional......this is my judgement in a judgement free zone.....

Sep

Posted by pcoffey

9/13/13 5:05AM

I have had the worse experience ever. I am 58 years old. Decided to join your gym August 2013' I enjoy your circuit training. But every time I go everybody wants to stay on one machine. I have complained to the manager and they told me there is nothing they can do. So it is going to cost me to buy out of the contract

Aug

Posted by Anonymous

8/29/13 1:48PM

I have been a member since August 2010. Manchester, NH location today to renew my membership and take advantage of the $99.00 special. I was told the special expired 8/28/13 but the signs advertising the special were still up. It seems to me someone should have called a manager to override the computer and allow me to renew my membership with the $99.00 fee - as posted by the signs that were still up. I do not want to have the membership fee deducted monthly from my checking account. I prefer to pay the yearly fee upfront. If there is any way you can assist me, I would greatly appreciate it.

Thank you, Mary Roberge

Aug

Posted by debradawash

8/24/13 2:43PM

Hi I'm currently looking to join Planet Fitness but the only two in the Memphis, TN area is East Memphis (Winchester) & the Bartlett area. May I suggest the downtown area of Memphis, TN we only have two gyms here the YMCA and the French Riviera Spa which is too expensive and the two in Memphis, TN is too far for me to drive. I work in downtown Memphis but I live in Arkansas about 15 minutes from my job. I'm sure the downtown & midtown area would appreciate it. THANKS!!!

Aug

Posted by MaryB

8/21/13 12:54PM

Hello,

I just wanted to take some time to comment on some amazing customer service I recieved from Planet Fitness Lead Opertaions Assistant, Sean Marshall.
I got a last minute deployment and was unable to square things away with my home gym in SC. I sent one email requesting information on what I needed to do in order to freeze/cancel my membership until my return; Sean took the time to work along with me and eliminated any stressors; His time and attention to my situation was such a relief and he truly represents this company and its standards.
Thank you Sean, your customer service was exceptional and speaks volumes about you as well as your company.

Aug

Posted by Anonymous

8/14/13 6:51AM

Hi My Name is Roberta and I have been a faithful Northville, Michigan PF member for about 2 ½ years (visiting a minimum of 5 days a week) and prior to that I had come as a guest with a friend for about 4 months. What prompted me to join in addition to an overall healthy lifestyle was the welcoming friendly atmosphere and the staff's willingness to help with anything whenever they could. One of the Kindest, helpful people you had employed there was your manager Jeremy and I was very sad to see him leave the Northville facility, but hoped it was a better opportunity for him. However, since the addition of Dave Cross I feel the friendly atmosphere has changed, and not for the better. He has to be the rudest, most unfriendly person I have ever met. Two of my girlfriends have left and using a different facility because of him. My girlfriends comment was " we have been through 2 other managers so I know we will outlast him as well, but until that happens we will go somewhere else." I am so uncomfortable when I am there and he is also there, which is all the time. He even one day had the nerve to have me move off the treadmill I was on to wipe it down. I understand cleanliness but he could wait until I was done running. This week my son is here from South Carolina before he goes back to school and has come as my guest, he can't understand why this gentleman ( and I use this term loosely) seems so mad when we come in. Now I ask you is this the first impression you want your guests to feel? I too work with the public and would never dream of treating anyone like I have been treated, and I am sure he would not like his family members, or loved ones treated like he treats people. Anyway my son had worked out and left, when I had finished with my workout and I was leaving he started yelling at me, I was a little stunned since he was yelling loud enough that everyone was looking at me as if I had done something wrong. Only to find out he just said wanted to (I'm guessing) embarrass me or let everyone know he's the boss. He said in a very loud angry voice as he was getting ready to chase me outside like I had stolen something " Miss, I hope your guest has already left and is not still here". It has been a series of things like this that has prompted my email. After that my son (or anyone else that I know) would never want to join some place that would be so incredibly rude and unwelcoming. Why would anybody? I am considering working out at another facility until he is gone. It would not be as convenient and a further drive but well worth it to avoid such hostility. Working out should also be a form of stress release however I find myself on most days leaving more stressed. How many other people are going to leave or are considering Northville PF because of him? Everyone else there has been great and shouldn't have to suffer from one unhappy, rude person, for whatever his reason may be. I only hope he is not treating his colleagues the same way. I have never written an email like this but obviously felt strong enough to take the time to write this email today. Also I felt you should know what is going on instead of just leaving. I don't know what the solution is but I trust you will find a solution we can all live with. Thanks so much for your time.

Jul

Posted by okie

7/31/13 2:59PM

I was a member in the Lawton, Oklahoma and me and some of my friends will be pulling our memberships due to the fact that the general manager from Wichita Falls, Texas came in and fired the manager, she was a good manager and ya'll made a big mistake firing her. Don't want to be a part of your gym anymore, and my friends also.

Jul

Posted by angie

7/12/13 12:06AM

I wish I would have read comments before signing up with PF
They are absolutely correct in their negative comments. PF is a money hungry organization, once they get your credit card info, you are screwed. Manager will never call you back, staff is poorly trained. I was a member in Chandler, AZ.

Jul

Posted by Tom R.

7/8/13 8:29PM

We cancelled our membership to Planet Fitness and joined Evolution Fitness. We have been members at P.F. for 2 1/2 years. My wife has misshapen (sp?) feet and she has to wear sandles. After 2 1/2 years we were just today told she couldn't wear them. No exceptions. Funny, we've seen people break other "rules" and nothing is done about it. Sounds like the manager is on a power trip. The previous manager never said a word to us. We, as well as other people have asked for a rowing machine. We were told it was a corporate decision. I always thought the customer was right. It does no harm to corporate to install a rowing machine, and it pleases the customers (who pay the bills). The combination of circumstances has made membership less than enjoyable. If rules are in place they should be universally enforced. If not, that is hypocritical. We are looking forward to a true "judgment free" experience at Evolution Fitness.

Jun

Posted by Judged in a judgement free zone

6/25/13 5:25PM

JUDGEMENT FREE? HA!!! That's all your staff does is pass judgement without knowing facts. Today I was informed by Planet Fitness that Sarah...Manager cancelled my membership without prior notice at the Kokomo, Indiana location. Get this...due to grunting when lifting weights...These people have no clue what they are doing. Majority of staff have never touched a weight in their lives yet they attempt to pass judgment on those who work out to stay healthy. Many clown around flirting with members and throwing tootsie rolls to pretty girls. This place is terrible. Staff is ignorant and overlooks dangerous situations where new members walk between machines while in use creating safety hazards yet they are concerned with grunting. WOW. How ridiculous is that? And the grunting is not that loud. I have full knowledge on how to work out safely from classes taken in college. Furthermore my son attends Purdue and is obtaining his degree in Kinesiology who I train with regularly. We are doing everything RIGHT! I always seem to be the only one staff picks on regularly. Is this discrimination or an attempt to impress female members as a display of power? The approaches have always been extremely rude in every instance. Staffing has no clue how to speak to members. Furthermore, the staffs concerns of my grunting were thoroughly discussed when I signed up. I explained that though I'm not big, I lift hard and I openly admitted to grunting at times when exercising. I specifically asked if this would be a problem. I was informed it would not. Was this a dishonest ploy to get me to sign up? I have experienced heart issues in the past. My doctor state that unless I did something about my health soon, I would die. This was in 2003. Since then I have exercise to save my life. My doctor has seen my health improve and stated I must continue doing as I am doing. So I continue to lift hard. I have lost 100 pounds, I no longer require insulin for my diabetes and body aches and pains have diminished. This was also discussed with the regional manager. I explained my circumstances and she was fine with it. Yet staff at your Kokomo location seems to complain about everything....even the odor from muscle ointments such as ben gay. This location is doomed to failure unless corrective action is taken. Your gym is great, equipment is great, convenience is great.....your staff is terrible.

Jun

Posted by CBT

6/22/13 12:23PM

I have had such a bad experience at my home location. The gym has become very dirty over the past few months and the front desk staff are very unmotivated. It seems as though the staff do not do much to help maintain the cleanliness of the workout area. I use to like being a member, now I'm debating if I should even have a membership at all. Just thought you might like the feedback for improvement purposes.

Jun

Posted by jewel

6/13/13 10:12AM

Hello. I have a very important thing to suggest to you. I have heard that you are building a new gym on route 44 in Smithfield Rhode Island. I am hoping and would definatly join your gym if you could possibly offer Spin Classes. Right now I travel quite a distance from my home to Gold's Gym because they offer spin classes in their memberships. They are very popular especially with the middle aged people who no longer run but want to lose weight with high intensity cardio. The classes are very popular and gold's gym offers them 5 days per week. I would not mind even paying a higher membership at your gym to use the spin classes as you are so much closer to my residence. So I just thought to offer you a great suggestion that you could keep in mind or you may have a problem competing with Gold's gym. thank you

Jun

Posted by FUPF

6/10/13 9:42AM

these people are theifs they have tried to steal hundreds of dollars from me luckly my bank caught them and now are pursueing criminal charges against there company. Take my words of advise DO NOT USE THEM THEY WILL STEAL FROM YOU.

Jun

Posted by ETACUDE

6/7/13 6:31AM

I want to bring to your attention the great jobs that the following employees are doing at the Tilghman Street PF. They are Eric, Tom, Jordan, Xander and Maggie. They are constantly working, helping customers and above everything else they do, they have a positive attitude and go out of their way to make sure the customers are completely satisfied. I have been a member in many gyms and these employees are without the best of the best.
Sincerely,

Jon Knepper

Jun

Posted by Gymbuff

6/6/13 8:11PM

I have a membership at the centereach location in ny. I go to gym twice a day an everyone who is employed there is awesome except Sean. He is there at night he is very unprofessional an rude to all members. He has no customer service skills an I have complained along with other members about his behavior and no one did a thing. My 5 friends that I referred there and I are leaning towards LA Fitness.

Jun

Posted by YouShouldCloseDown

6/3/13 5:19PM

They would not let my niece out of her contract in NY. Although the manager is aware and saw for himself that the trainers would show up late and/or cancel three weeks in a row. I plan on asking IRS and Consumer Affairs to look into there practice. OBVIOUSLY, PLANET FITNESS NEEDS TO SHAPE UP. SHAME, SHAME ON YOU. One more thing, we have contacted BBB.

May

Posted by Charissa

5/28/13 3:59PM

My husband received Military orders to a town where a Planet Fitness is not located. I contacted my local office to cancel the membership and was told I had to physically go to the location to cancel or send a certified letter to cancel. I drove on a Sunday and hour out of my way to a location in Nashville with my member card and was told they were unable to find my account. Cleary they can see I haven't been to Planet Fitness in months and they are still charging me. I cannot get to the post office during the hours they are open to send a certified letter because I go to school 8 hours a day. Also, I feel as if I should not have to pay to cancel my membership. I contacted Corporate in NH and Krissy answered the phone and I explained to her that I understand the monthly fees up until now, but to charge me the yearly membership fee when I've requested to have it cancelled prior is not logical or fair. She laughed at me and told me there was nothing that could be done about it. When I asked to speak with someone else, she refused to let me speak with anyone and when I told her I would call back she said it would be a waste of my time and that she wouldn't answer. I will be contacting the better business bureau and continue to escalate this up. I also plan on cancelling my bank account that the automatic payment comes out of just to prove my point. Horrible customer service to the Military and customers they've had for years. I was planning on going back to Planet Fitness when we relocated to another area, but not now or ever again.

May

Posted by Anonymous

5/23/13 6:38AM

good morining I have been going to planet fitness for three months now the one on white planes in the Bronx I'm a black card memeber and I have yet to recieve my gym bag which of cause is already paid for and all they can say is we are still waitning for the shipment, really? I also take classes and one of the class is abs which use to be held down stairs and for some unexplained reason we have to do them upstirs which is in a very small area and very uncomfortable when so many people working out.

Apr

Posted by Phyllis Garelick

4/22/13 7:50PM

.My husband and I have belonged to the Bayonne ,NJ, Planet Fitness for a few years. Because I was ill about a year ago, I have been to the gym very very few times in the last year. I happily pay my dues and never complain but today I was seriously embarrassed when I was told that I could not bring my friend, a potential new member, to the gym.I truly was humiliated and left to drive my friend home. I am sure she now has very negative feelings about Planet Fitness. What I expected to be a very positive experience for both of us turned out to be just the opposite. I never asked to bring a guest before , I am extremely disappointed in your policy and truly think you should revisit it-even for once a month or minimum once a year!

One good point is that Osvaldo-Ozzy- has been a gem . Whenever I ask a question or need help he has been wonderful-very very helpful.

Apr

Posted by disappointed

4/18/13 2:41PM

To Whom This May Cocern,

I am an active member of Planet Fitness, I am writing to inform you how disappointed I am with your organization..I went recently and asked if Planet Fitness would donate a $10.00 gift cirtificate ..My niece was just diagnosed with ALS, the family is in dire straights trying to get the home wheel chair ready . Cheryl is 37 yrs.old. I realize you don't owe me anything, but, with the volumn of people you get in daily, I was stunned when I was told you refused. A donation to raise money to any benefit is tax deductable to you ..

In the past month I've had 3 people join your organization, I will not be re-newing nor will I be promoting Planet Fitness..

I was told by the manager that you give to these type benfits all the time, I would like to know what your reasoning is to deny a $10.00 gift certificate.

Shame on you , I hope you never have to watch a loved one deteriorate in front of you and have no power to stop it..

Member 9178 Worcester Ma

Mar

Posted by Anonymous

3/28/13 3:57PM

I contacted my local Planet Fitness to find out why they are taking an extra $10 from account. I talked with the person who answered the phone and she couldn't answer my question so she said she was going to have me talk with her manager. I was on hold for 5 minutes before the "manager" finally picked up. She was of no help. She said the my bank was not honoring the withdrawl from my account yet they take $30 out of my account every month. She said that because they had to take it out as a charge instead of whatever she called it that I was being charged $10 extra. This has been going on for a year. REALLY...You have my credit card info that is the only way you can take money out of my account. Maybe the Planet Fitness should have contacted my to let me know they no longer use credit cards and that they needed a check. I am not a mind reader and I should NOT be charged the extra $10 because your customers service SUCKS!!! I have cancelled my account and I will make sure that EVERYONE know that Planet Fitness will bilk your checking account if you join. WORST PLACE TO GO!!!!!!!!!!!

Mar

Posted by Tim8806

3/8/13 10:58AM

I was making automatic payment by deductions from my credit card. Then the credit card company changed my number, with no notice to me. When I contacted the Rotterdam NY office to give them the new number, they said now they only took payments by deductions from your checking account. I went on the PF web site in April or May and entered payment info. After a few months, I realized no deductions were being made. In January I again went on the site, and attempted to pay the balance and again entire payment information. A page on the site noted my payments. Then I went to the Portland ME PF to work out and was told my membership had been cancelled. They didn't let me work out while the confusion was cleared up. I wrote a letter to the manager of the Rotterdam NY location looking to make the outstanding payments, with credit for the time I haven't been able to use the club. I have no response. They could care less evidently.

Mar

Posted by AnalystGirl

3/5/13 12:26PM

Just got off the phone with Becky at the Planet Fitness Corporate Office. She told me she is in "Operations" and that there is no "Customer Service" Personnel or Department. I have a question and the club refers me to Corporate who then (Becky) says to contact the club. (She was upset that the club staff told me to call Corp.) NOT helpful at all! Unbelievable to me that a business in this day and age would close the door to its customers like this! I like the club I go to - clean and nice (new) but the people that work there are mixed - some very nice and quite a few completely indifferent. I know they are looking to hire a new manager - hope that works out well! In the mean time, Planet Fitness, listen to customers!!

Feb

Posted by PFracist

2/24/13 4:42PM

After spending several months fighting bogus charges after cancelling a membership including: spending hours on the phone, getting a run around from a manager that dodged any interactions with me- denied ever receiving any of my emails- phone calls with request to call back, staff hanging up on me and calling me racial slurs (ie. those spics never want to pay) before placing me on hold on the phone. Finally I got in contact with Michael J Mullen, the regional manager for Planet Fitness, he assured me that everything would be taken care of. The irony is that after all this, Michael refused to close out all of the bill, leaving a sum of money owed which he refuses to reveal was calculated. After having a question about how my complaints of mistreatment was handled and how the bill was calculated Michael J Mullen provided a irrelevant response to several emails that spelled out what information I would like from him.
After hearing about my experience, my caucasian, life long friend contacted the same Planet Fitness location that I had difficulty with. How was he treated? He received a full refund for the account he cancelled but continued to receive bills for. I spent several months insisting the charges be dropped, their response included a reduced bill that has no clear method of calculation, and a response like he was doing me a favor. Dealing with Planet Fitness, specifically the Centereach NY location and the regional manager, Michael J Mullen has been a very eye opening experience. Has anyone has similar experiences, I have been in touch with the attorney generals office if any body else has had problems I encourage you to do the same.

Feb

Posted by the voice of the people

2/21/13 9:05AM

My name is Jeff Perry 3447 been racially profile by the staff member and manager at planet fitness in Clifton new Jersey because I stayed to long on the stepper equipment to long mean while no one
Law with the exception of a White Lady and a Latino men Esch pneu Münsingen Therese OEM business Here Come a staff member and told me to leave because I should followed the 30 minutes rule ...why is it he only approach us the minority and bypassed the white lady and for the manager to literally say he care more about the 5000 customer he have rather than solving this is a also to us the black and latino community that join this gym..I already cancel this membership obviously racists in Clifton new Jersey is still strong..shame on you planet fitness...

Feb

Posted by redvov

2/6/13 5:02PM

i was not happy after just three weeks of joinning your club,and having brooken my leg three years ago and still recovering,doing what I stil able to do the waterford mich days manager,informed me that i was not doing the circuit
right by not using the stair steps i infromed him of my enjury,and that my foot and leg mite not hold up to that kind of work out, he said that if i did not,confrom he would cancel my membership.i said that i would just stand instead of stepping,but still do not like his attitude

Feb

Posted by Peaclovsci

2/6/13 1:31PM

I live in Mt Pocono Pa. I see commercials all the time about planet fitness and would be eager to try this gym, however, there isn't a gym around me, I feel that it is getting more and more busier around this area and
Not only myself but planet fitness would benefit from having a gym near here, also having hardly any competition. Thank you for reading and hopefully I can get one up here for everyone else that sees those commercials an think the same thing!! Have a great day!!

Jan

Posted by Rosy

1/17/13 5:16PM

I want to acknowledge a great trainer at the homestead Florida location his name is Brandon and he is awesome! Because of Brandon I have seen a difference in my workouts and my tolerance. I hope Brandon never leaves. Thanks again Brandon for all of your hard work, I know I am not the only customer that feels this way.

Jan

Posted by Mad Matt

1/16/13 4:01PM

I have been going to workout gyms since the early 90's. Due to financial situations I now face I had to dumb down my membership at join this rather below average club. There are no free weights, or even soap or shampoo in the showers.

But worst of all is a situation I experienced the other day that totally has ruined them in my eyes. This event happened at the club in Morton Grove Illinois. I forgot to wipe one of the machines down after using it. This crazy woman, a patron, starts yelling and screaming at me for like five minutes because I forgot to wipe a machine down. It took forever for one of the workers to finally show up and get her to leave me alone. (She literally had me pinned in on a machine I was using. Being a guy in this day and age I didn't know how to respond. If it had been a guy freaking out on me like this we would have been stepping outside...that's how bad it was. I am someone who has not been in a fight in over 20 years.) Then the worker has the audacity to tell me to stay away from this woman. This woman came up to me. This was AFTER the woman screamed at me so loud that the whole club could hear. I was like "SHE CAME UP TO ME AND WOULDN'T GO AWAY. YOU TELL ME TO LEAVE HER ALONE WHEN SHE HAS BEEN HARASSING ME?" Shortly after this finally seemed to end the club manager comes up to me and says that it is their policy that we wipe the machines down. I seriously thought I was in a seinfeld episode. To say that I was the only one EVER to forget to wipe a machine down would be a bold faced lie. I wanted to punch this guy in the face. (I am a man of peace, so for me to get this mad takes a whole lot of people acting like idiots around me.)I asked him if this insane woman was the owner or ceo and he said no. So I said why are you bothering me with this junk again? What about her yelling so loudly at me that EVERYONE in the club could hear and nobody would do anything for me? He said he had talked to her as well about her behavior. Look I made a mistake in forgetting to wipe a stupid machine down, but to be publically humiliated not just by the patron, but by two planet fitness employees is beyond unacceptable. Then for me to be made to look like I am the bad guy here is beyond stupidity on their part. Forget them, forget this club. I plan on filing a complaint with their corporate headquarters.

Jan

Posted by Jburn

1/16/13 2:24PM

Went to Planet Fitness today to check it out. When getting down to business with the cost, she tells me that there is a "maintenance fee" of $39 year! That cost is $3.25 per month fee added on to the monthly fee!

I have lived on the East Coast & West Coast and I have been to many gyms and clubs, and have NEVER experienced this gouging. This is a ridiculous fee! And because of this fee, I will NOT be joining Planet Fitness!

"Why would you sneak this in as a yearly fee?" I asked her. And she said "it is a corporate rule." And I told her "because of this 'corporate rule', I will not be joining here. And you can tell your owner this."

Your establishment is NOTHING special. No trainers. No classes (at this gym). Just cardio machines and weights. I can spend my money elsewhere and get more for less.

You lost a client because of this "maintenance fee", so feel proud of that when you are watching your logo on The Biggest Loser.

Jan

Posted by Annoyed

1/8/13 9:34AM

Not satisfied with this company or the service. The website for Portsmouth, VA to join isn't not properly accepting memberships. Error message says page not found after completing all of the steps. That gym location was no help, said "I Don't Know and try again later". The corporate office said to call back and ask for gym manager. Why do I have to jump through hoops to get this service? Not worth it already. So thanks for nothing PF.

Jan

Posted by Ron

1/4/13 12:27PM

My 2 daughter's joined the Planet Fitness last year and surprised me with a membership, we went in one time and canceled or should i say try'ed to cancel our membership, that same month, we payed the 19.99 each for that month, they decided that they where taking the yearly fee out and my daughter stoped payment before they could take it out so they sent each of us a bill for 78.00 we refused to pay finally they sent us a letter and said they waived the money we owe, that we owe them nothing zilch, i just went to rejoin myself again and the manager Alisa Rife was real nasty and told me that I owe them money I told her I had gotten the letter saying I owed them nothing and she said that they wouldn't have sent me the letter so i went home and found the letter that they waived and they said it expired how can you waive a fee and then try to get it when you rejoin so i canceled my membership again so I better not be charged cause didn't even get to join and I will tell all my friends and relatives not to join it's a scam!!!

Jan

Posted by corporate office

1/1/13 2:05PM

My Nameis Marva Anderson,member nu is 5881.in November 1st2011.i went to the gym on Silver Hill rd inSeatpleasant Md to ca my sons membership for lack omy f attendance.Mark an Austin Phillips nu are 10945 an10946,to my surprise they only ca one membership.i was very disappointed that they were still debiting my acct.the person that i spoke to was not there.i told them that i have free gym privledge n my neighborhood so i would like to ca my membership.i was told that it was to late because the bank had already debit my acct.please help me resolve this issue.

Dec

Posted by BWT Guy

12/30/12 6:25AM

I was wondering when Planet Fitness was planning to provide proper support,training areas (in stores) and the equipment necessary for body weight training people that take their fitness pursuits a little further then the already great setting allows. You have no real pull up bar area available in you facilities, no weighted medicine balls, gym rings or other related fitness devices for people that use BWT principles for a healthy life style. If your marketing people were pursuing this form of fitness in the franchises your enrollment/membership would increase by ten to fifteen percent. It is the new/old form of fitness training and is here to stay. Placing a resources computer in all locations with complete fitness routines, theory and other related resources would totally step up everyones personal fitness goals. Masters Trainers Certified (NFPT)

Dec

Posted by ska

12/23/12 12:14PM

A soldier home on leave for Christmas went to Planet Fitness in Waterford, Mi asking to work out one time. He was told that he needed to buy a month membership for 39 dollars or pay 20 dollars for one day.
Is this how you Thank a soldier fighting for your freedoms and rights?

Dec

Posted by jlh050965

12/16/12 10:26AM

All I want to do is cancel my membership. It apparently takes a act of god to do so. Either go in person or a notorized letter. It takes a few clicks to join, so why cant i cancel with a few clicks.All you have to do is add a cancel form when you sign in. Fill it out and submit it.
Why do i have to jump through hoops for these lazy people.

Dec

Posted by Anonymous

12/14/12 7:56AM

I am one of the memebers of the GYM in 1775 South Ave, SI,NY 10314. There is no cleaness in the GYM. Dirty locker room and lockers, equipments, dirty toilets and floor etc. We complained several times about it. But the staff are deaf and blind. So we fed up. Let the staff go and visit other clubs and see how they are running.

Dec

Posted by Wolf

12/13/12 10:02PM

My husband considered joining your gym because it was close and I had to insist that he choose another gym. Why? Because your commercials are offensive and are the epitome of irony. You market your franchise as a judgment free zone and then judge others who train differently than the style that you promote. Showing muscular males as being stupid? Showing female body builders as being unattractive and unfeminine?

When your company uses the tag line "your gym, not theirs" who exactly are you marketing your services to? The commercials plainly show who you mean by "theirs"; However you don't show who you are targeting when you say "your" gym? I would guess that is because Planet Fitness ingeniously targets the group of people that want to say they belong to a gym without actually doing the work needed to get fit.

Pizza nights? Cupcake parties? Really? Why not install self -serve ice cream Sundae bars too? Not allowing sounds of exertion? Why not just limit the weights to 10 pounds or program the treadmills to only go 3 miles an hour? A rule that states "don't be smelly"? Do you allow sweating?

The saying "If you still look cute at the end of your workout, you're not working out hard enough" has a lot of truth to it. I pay more than $10 a month and I have to drive a little further, but I am proud to be a member of a gym that actually promotes fitness.

Dec

Posted by they suck

12/13/12 7:29AM

Planet Fitness min Newburgh, NY did the same thing as another persons comment, except I have all the signed paperwork to receive my refund for a membership fee I was wrongly charged b/c I cancelled my subscription. Though I havew been there 3 times since and every time its an excuse!! I've been waiting more than a month for a check that's supposed to have been in the mail in 3-5 days. (MORE THAN # SEPERATE TIMES) THEY SUCK!!!!!

Nov

Posted by Anonymous

11/29/12 9:50PM

Planer fitness elyria Ohio.. love the gym staff is rude and judgemental for a non jug mental facility one employee decided to yell at me during my work out for not going in order on the machines.. but did not ask about my side of the story the girl that complained about me not going in order was also not going.in order I was on machine one and she tried to take my friends machine 2. Then she decided to go to machine 3 and apparently then complain to staff when she was then in my way being she was on my next machine so as a adult I skiped the machine and went to.a empty machine but I guess that was wrong of me to go out of order but unprofessional of the staff to yell at me In front of the whole gym this was truley embarrising.
Planet fitness needs to consult there staff on there attitude and professionalism.! In addition my friend was with my as a witness to all of this.. and she will never go back there with me as a guest because of the embarreament

Nov

Posted by What a racket

11/19/12 1:03PM

I had started a membership in Langhorne, Pa but i live in Trenton, NJ, but there wasn't a Club in Trenton. Well about 2 months into my membership they opened one in Ewing, NJ which is right around the corner from my house. So i go into that Club and tell them that I would like to transfer my membership to them and i gave them my information from Langhorne, PA. Well the following month, i not only get billed Ewing but Langhorne as well and they said that they will not change it. And now as luck would have it, my ms has flared up again and i can't go to neither one of them but yet I am still paying $20 for both of them per month. What do i do and i can't get anybody on the phone.

Nov

Posted by Anonymous

11/17/12 1:07PM

I am very disappointed with this company. I have been trying to cancel my membership with Planet Fitness. It is terrible that an email and physically going into the establishment is not good enough to cancel. I have written now twice and you are still taking out my account.

To have a business like this and can never speak to anyone in the cooperate office is unbelievable. I have explained why I want out, however you all have never explained why you are still taking 10.00 out of my account.

Nov

Posted by Tonya G-T

11/8/12 12:14PM

I just cancelled my membership with the Planet Fitness location in Norfolk, Virginia. I tried to cancel months ago but was told I had put it in writing, but as a full time student, worker and single mom of 3, it slipped my mind until I got a bill about the $39 annual fee. They've been charging me $10/mo for nothing but I still ha to pay the annual fee today in order to cancel it, or they would've continued to charge me $10/mo. I called corporate and the woman I spoke with there very flippantly simply said she couldn't do anything about it! I'm extremely PISSED OFF and will be contacting the Better Business Bureau because Planet Fitness is nothing but a bunch of scam artists!!

Oct

Posted by scrapbook girl

10/29/12 3:06PM

10/29/12...My husband and I also belonged to Planet Fitness in Burton, MI and have had difficulty in cancelling our membership. In July I sent the certified letter as it stated in the bright pink letter we received, confirmed that they received the letter. We were then told they couldn't cancel it because we still owed them money. I went in to the facility to pay the amount owed and cancel the membership. They actually had to make copies of the letters and certified mail receipt because they couldn't find the ones sent to them.Of course this was after the 10th but I was told by the staff member helping me I wouldn't be charged anymore. On Saturday, October 27th, we received two more bright pink letters in the mail telling us we owed them more money. I took copies of all of my receipts with me. Danielle, the manager, said the account was cancelled in the system and I asked why I received the letters. I was told it was becasuse I came in after the 10th and my contract clearly stated that and since I signed it there was nothing she could do...she just kept saying I signed the cancellation contract-therefore I owed them the money. As I was paying the amount they said I owed I asked for the owner's information and she said she wasn't allowed to give that out. I asked for corporate's phone # and she told me to look it up on the internet. I then spoke with the General Manager, Matt, all he kept saying was he was sorry and that all he could do would be take it off my bill if I came back in to sign up---that will NEVER happen. I will never recommend planet fitness to ANYONE. Most companies will try to do something to keep the clients and customers happy - NOT PLANET FITNESS -they just want your money and that's it. As another writer stated - I will be contacting the better business bureau and the Attorney General. I followed all of their rules and was still penalized...What a SCAM...also I noticed while I was waiting for Danielle to pull my records that laying face up on the counter were folders with, what I suppose are new clients papework, that had the names and blank checks or deposit slips with their account and routing numbers on them---VERY, VERY unprofessional and unsecure. Glad I didn't renew and give them my new credit card #...

Oct

Posted by annoyed

10/15/12 10:48AM

Planet Fitness in the Greenbelt area recently opened. Excited about the new opening and thoroughly pissed that I was told I could not wear a scarf during my workout by the manager. When asked the manager why, she stated she did not know, but I could not wear it. What type of idiot does not explained corporate policies if you are a manager of the establishment. This is a total bust since its my religious right to cover my head.

Oct

Posted by Kabrit106

10/4/12 10:06AM

I am a college student away from home and I didnâ??t have time to visit my Planet Fitness before leaving for school. So when I asked to cancel my subscription I was told to write a letter and mail it in before the next month payment, so I did. Along with never getting a call that my subscription was cancelled I was charged a yearly fee for the following year that I will not be attending at planet fitness. When I called the Planet Fitness I was answered by a rude man that said that since I didnâ??t mail in the letter before September 25th I was charged the yearly fee. Yet no one had to decide to give me this information when I first asked to cancel my subscription. I am very upset and I canâ??t even get a cooperate number or a manager to talk to me. I will never go to planet fitness again and I will tell my friends and family the same.

Oct

Posted by sheila66

10/4/12 5:05AM

two of my family members and I have had a membership at the Planet Fitness in Taylor, Michigan since Jan of 2012. We signed up and they took the money out of our checking account no problem. Then all of a suddend they stopped and sent me billing on pink paper which I paid when I asked about this I was told they were changing there way of billing, no problem, the next thin I know they weere not doing this and I got a text, so I went in and paid the account up in Aug of this year, and gave them a cxled check from the same checking account, no problem they have been taking the money out on a monthly basis for all three memberships which totals $30.00 a month. My son goes in to work out and is told that money is owed on the account, they are showing my account as being paid, but not his or my husbabnds, I tried to fix this with a phone call, and I was told I had to come in to take care of this, so I go in fed up with this location and try to cxl out all of the accounts and I am told by the assistant manger that I have to talk to the manager, because it is showing money owed, I tried to explain to him that it has been paid and I just wish to cxl and join up with a more reptuable gym than this. I have filed a complaint with the better business bureau and I have contacted our states attorney general offices. I just want to cxl the accounts and if it show I owe money you need to do an internal audit in your company because it seems like someone is dipping the till, and I am wondering how many other customers have been affected by this bad business pratice.

Sep

Posted by Disgusted

9/28/12 9:18AM

I decided to join Planet Fitness when you started the $99 for the year campaign. I joined the Wilmington DE Justinson St site on Aug. 27th 2012.
Because of traveling for my job I didn't start working out until the week of Sept 16th. I went in at 5:45 a.m. twice that week with no problems. Fast forward to the next week I was geared up and ready to workout on Thursday, Sept 27th @ 7:45 p.m. and was stopped cold at the door. Apparently there is a no head scarf policy at Planet Fitness which I was not aware of because no one said a thing to me the week previously. I was turned away at the door and was quite annoyed because of it. When I demanded a refund I was told that I needed to speak with the General Manager Shaun Thomas who was not on duty at the time. I called bright and early Friday, Sept 28th to speak with Shaun and he informed me that was the policy and he was very apologetic about it, for me to come down and we could fill out the needed paperwork to get my refund in motion. He also suggested I call the corporate offices to make them aware that they are about to loose a member who because of their silly policy is not allowed to workout there. Otherwise I have no complaints about PF, it was convenient, clean, close to my home and the hours worked with my schedule. However the whole situation left a bad taste in my mouth and I wish to terminate my membership immediately!!

Sep

Posted by planet finess

9/13/12 5:16AM

Me and my boyfriend have had memberships to pf for 1 yr now, in wilmington De at the rivcerfront location. I have no complaints. however I would like to suggest that you program a more diverse selection of music into your station, as you have a very diverse membership family, and all should be considered, Play the music you've been playing but add some R&B, gospel,jazz,latin salsa, Rap. this way everyone feels as though they are valued as a member. Thank you in advance for your attention. P.S I did speak with your regional manager Mark on 9/12/12 wednsday, He suggested that I voiced my concerns in this manner.

Aug

Posted by chuckyd

8/8/12 3:10PM

i have a membership at the planet fitness in burton mi. was liking working out there. but guess new manager had them take the 65ib,70lb,75ib, dumbells out. wich pissed me and a few people off. now i wish i could get out of my contract with them. once it up me or any one i know will not go there