ProFlowers Corporate Office

ProFlowers corporate office headquarters location, phone number, address and feedback

Please find details for the ProFlowers corporate office below. We do our best to keep this information current, but if you are aware of any updates to the ProFlowers corporate office headquarters information we have, please feel free to submit an update.

Corporate Office Address:
Provide Commerce, Inc.
Liberty Interactive
4840 Eastgate Mall
San Diego, CA 92121
United States
Phone: 858-638-4900
Fax: 858-638-4708

ProFlowers Corporate Office Comments

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07
May

Posted by [email protected]


5/7/22 7:55AM

I took a picture of my Mother's Day flowers to send to you I called Pro flowers but they never got back to me with your email address my flowers were moldy and unbelievably awful the roses were so moldy that the minute I lifted them out of the box the petals flower off the other flowers were slimy and stuck together they were filled by ProFlowers at 221 Park Ave. in East Hartford they had to see what these flowers look like before they sent them out I can't tell you how awful these flowers were and if you send me your email address I will send you the pictures

14
Feb

Posted by Dr. Jeff


2/14/21 7:03AM

Ordered flowers for my daughter for Valentine's Day. Requested delivery on the 12th of February; 2 days before the holiday! On the 12th I received an email saying they would be delivered on the 15th. After speaking with customer service in India where I instructed them to call a local florist and have a new order delivered locally I was then "assured" my original order would be delivered by the 14th. I then got another email saying I had to decide on a new order or accept a refund. I responded I wanted a new order delivered on time. I then called India back just to be sure and again a "supervisor" assured me he would personally see this through and have a local florist deliver the flowers. I wake up on Valentine's Day to find another email saying it's not going to happen. Needless to say I will never use ProFlowers or any of their subsidiaries again and I will encourage everyone I know not to use them as well. Worst customer experience ever!!!!!

19
Jan

Posted by Margaret


1/19/21 12:41PM

Order 819 115 79191: I Spent $85 & Murrays, The Local Florist Sent 3 Flowers To My Friend For Her Birthday. I Ordered Day Bouquet: 3 Purple Roses, 3 Red Roses, 2 Lillies, & 2 Sunflowers Wth Misc, Ie 12 Flowers. When I Called Murrays, The Owner Hung Up On Me. I Called Pro Flowers Back & Was Told They Would Resend My Order Via Another Florist Again. My Friend Has Received Nothing Further. This Is Absolute Worst Experience With Ordering Flowers!! I Want My Order Filled As It Was Ordered Per The Photos On Pro Flowers Website!!!!

30
Jul

Posted by Trish


7/30/20 4:05PM

I ordered a dozen tie dye roses for my grandmother's 80th birthday. I called right after to verify the info. The next day on my grandmother's birthday, the flowers were never delivered. I called Pro Flowers and they said that the delivery was refused. My grandmother said flowers were never delivered. I called Pro Flowers back and they said the address was wrong and they couldn't be delivered until the next day. I was so upset. Proflowers didn't care about the situation, they never offered a resolution or anything. I asked the manager April for the corporate number and she gave me a number to an online delivery service. BEWARE DO NOT SHOP WITH PROFLOWERS if you do not want to be disappointed or if you need flowers delivered for specific occasion.

27
May

Posted by Anonymous


5/27/20 2:29PM

I ordered flowers from Pro Flowers for my granddaughters graduation. They were delivered May 22nd and they looked nothing like what I saw in the picture. There was alot less flowers and types than what was advertised on the website. I called customer service and they said they would send another order May 27th. 5 days after graduation. This delivery was worse than the first. The stems were broken the rose petals were curling and turning brown and there was even less flowers than the last delivery. I called customer service and was offered another delivery or my money back. I chose my refund. This was the only positive thing I can say about this whole purchase.

19
May

Posted by Anonymous


5/19/20 2:44AM

I am not one to complain often, but I thought it was important for you to know what I recently experienced with your company. I ordered flowers scheduled to be delivered to my mother-in-law on Saturday, May 9, the day before Mother's Day. On that Saturday, I received tracking information (see attachment) that showed the flowers in Roswell, GA which is within 20 miles of their destination. By Monday evening, the flowers still had not been delivered and the tracking had not changed. I contacted ProFlowers. The representative apologized for what happened and attempted to contact UPS. She told me that UPS was unable to track it. They would have to try again tomorrow. She gave me two options at that time: a full refund or they would continue to try to figure out what happened and get the flowers delivered. I told the representative that neither of those options were acceptable. I wanted a full refund AND my flowers delivered as soon as possible. She placed me on hold to get approval from her superior. I was assured they would refund me and be following up on my order. Tuesday evening, I called again because tracking still showed the flowers in Roswell. The representative this time stated that I had been refunded, but the order was canceled. He told me there must have been some miscommunication. I assure you, there was NOT! I made myself very clear! I asked him how he was going to resolve the situation, as I still expected my flowers to be delivered. He told me that I would have to talk with someone above him. He was going to place me on a brief 2-3 minute hold. After one hour and five minutes, I hung up (See attachment). I find this deplorable. I will not be recommending this company to anyone nor do I plan on ever ordering flowers through this company again!

10
May

Posted by Desmond


5/10/20 6:54PM

I'm another who ordered flowers on the 7th of May 2020, in which they were to deliver flowers on the 9th (Saturday) or the 10th (Sunday). I had to call after not getting flowers for my wife around 830pm just for them to tell me no one is available to deliver my ordered flowers. This couldve been told to me days ago and I couldve made more creative arrangements. When I spoke with the agent on the phone she just kept saying this will never happen again however, I cannot get a special mothers day back for my wife, this is unacceptable. I've been ordering from Proflowers for years but this is very embarrassing.

09
May

Posted by Anonymous


5/9/20 1:10PM

Your email feedback loop is really bad. I was trying like crazy to just sentd an email about my order. For some reason you have my name wrong in the message. No where in you feedback loop is there any way to send you a message that's not related to tracking the shipment. I just wanted to make sure you have my name correct. I'm Steve not Shave. This is really weird. Your options in your email feedback need to be expanded if you're serious about satisfying your customers.

07
May

Posted by tammy


5/7/20 8:21AM

This is the worst company ever. I ordered mothers days flowers a week ahead of time. They cancelled my order. Then when I found out, they placed another order apologizing for their mistake. Then the next day that order was cancelled. My credit card was charged three times and by the time i went to try and fix the issue the flowers were no longer available. No ones speaks english and no managers are ever available. THIS COMPANY SHOULD BE SHUT DOWN.

19
Feb

Posted by BP


2/19/20 9:27AM

DO NOT USE THIS COMPANY-Foreign SCAMMERS!!
No one picks up in Customer service, tried for 3 days, they took my money and ran. Had to call VISA to place a dispute on the order and get my money back. Delivered my funeral flowers a WEEK in advance! RIDICULOUS. My Order clearly states delivery date and time. Could not get any customer service. When asked for supervisor put me on hold for 78 minutes.

13
Feb

Posted by Anonymous


2/13/20 2:40PM

Proflowers has the absolute worst customer service I have ever encountered. First of all it's in a different county with reps that hardly even speak or understand English! I called to have an order that had not been shipped out yet it had not reached the carrier yet so I needed to have the address changed since my fiancé who is a nurse has to travel for work sometimes was told this morning she would be at a different office so I called to have the address changed. Not only was I unable to have it changed the rep on the phone hardly understood English when asked for his manager he put me on hold for over 20 minutes just to tell me there are no managers available for me to speak with. Also they do not have a corporate number for customers to call! This is absolutely ridiculous! By far the worst service I have ever received. I will NOT use proflowers for anything ever again. This is such a shame considering all the business I bring you guys. Something as simple as an address change should be available especially when the product hasn't even left to be sent to the carrier yet! If you are going to service Americans and America then get some better help!

08
Mar

Posted by Sally


3/8/18 7:59AM

On 03/06/2018 early morning, I placed an order with ProFlower for same day delivery. After being charges with extra servicing fees, I was expecting for the item to be deliver. After 4:30pm I was concern so I called customer service to find out that they failed to secure a florist to deliver. No one called me and the only result was to send flowers the next day. I am highly disappointed that no one gave me a called so I asked to talk to Supervisor. After being on hold for over 45 minutes (yes, 45 minutes) they hung up the phone on me. So I called again to get a refund. I am so hurt that you all did not call me to at least give me the courtesy to make different plan and so my day was ruined by not being able to surprise my veteran Army Sister in GA. I will never do services with you all again but most importantly I will ensure everyone knows how you all treat your customers. The second time I called I had a 18 minute wait, no one cares that they "failed" to secure a florist. What is up with Customer Services? Do you all not care about referrals or retention... I am so hurt that I couldn't trust ProFlowers to do the right thing which was after charging me (taking my money) delivering in what was promised (the order). The question that the following people could not answer was, why didn't they call me so I can make other plans. Why didn't they follw-up to ensure customer satisfaction? Why didn't I receive a courtesy and respect to be informed before the end of the day that an order was not being able to deliver?

Lisbeth and Sharriq in Customer Service did horrible.

No call.
No delivery.
No business.

Unsatisfied and Disappointed,

Sally

02
Oct

Posted by ?


10/2/17 11:33AM

I ordered flowers for my Aunts' funeral on Sept 28 to be delivered on Sept.29. I called early Sept.30 to see if the flowers had been delivered. The mortuary had
no record of a delivery and neither did the cemetery. The last earthly thing I could do for my Aunt and it was messed up. My cousin said that there were no
flowers from my family at the funeral. I have been trying to get an answer as to
where the flowers are. I hope you saved a lot of money by out sourcing your help lines, because of the heavy accents I couldn't understand a word they said.
I have used proflowers in the past, but never again. I think you owe me a refund.

15
Feb

Posted by AWFULEXPEREINCE


2/15/16 6:56AM

Never Again Will Our Family Use Pro Flowers! The Flowers I Rec'd For Valentine's Day Had A Blank Card Attached...i Called To Find Out Who Sent Them....and Since They Outsource, I Spoke To 3 Different Women, None Of Whom I Could Understand. They Did Say They Couldn't Tell Me Who Sent Them For Privacy Reasons (in Very Broken English). I Even Called Corporate...the End Result Was That My Wonderful Brother Sent Them & He Did Fill Out The Card (on Line) And Pro Flowers Never Filled Out The Card Which Came To Me And Wouldn't Tell Me Who Sent Them. My Brother Called Me The Following Day...because He Knows I Would Call & Thank Him....the Previous Time, I Rec'd Flowers From Pro Flowers, They Pulled A Bait & Switch....that Time My Daughter-in-law Sent Them & Just By Chance, We Spoke About The Beautiful Colors...except The Flowers She Ordered Were Not The Ones I Received. It's A Terrible Company & I Highly Suggest That People Do Not Use Them!

11
Feb

Posted by Anonymous


2/11/14 3:56PM

They are a scam organization. They entice on their website with pricing, and than when you get to the last screen to order; in small print on the bottom right hand side of the screen, they show that they are adding 3 separate charges on top of the order amount. Very easy to not see it ( They do that on purpose)> When I called within 5 minutes of placing the order, I was told that I couldn't cancel. When I asked for a supervisor; I was told there were none available and that someone would call me back in 24 to 48 hours

14
Dec

Posted by Annoyed


12/14/13 10:53AM

Pro Flowers will never get our business again. They upset our 83 year old Mother on her birthday and no one from their (so called) Customer Care Department ever responded to our email. After years of our business this is how we are treated? Don't think so...not anymore.

13
Dec

Posted by Deborah


12/13/13 1:37PM

I ordered a cute little fir tree, with snowflakes and ornaments, to be delivered to a lovely lady I've known since 1967 (she's rather like a "second" mom). She is in a "home" and in all likelihood will not be around next year. She's confined to her bed and is not awake much, but I thought the tree would help her spirits when she is awake.
Her daughter snapped a picture of the tree and e-mailed me her thanks.
Thanks for what? I couldn't help but think. A plain fir tree, and you're thanking me? I would NEVER send such a thing.
It has been five days since I first contacted PF and read them the riot act. How dare they deliver a "naked" tree! Oh we went back and forth, from them first telling me they couldn't locate the order and would I please resend all of the information, including the order number - to which I responded with everything, including a picture of what should have been delivered.
Nearly three days later I had to contact them again and ask them WHEN and WHAT they were going to do to correct the problem. Their response: they'd be happy to MAIL the recipient the snowflakes and ornaments and she could put them on the tree.
OMG! She is literally on her deathbed and you want her to do what! I was so angry I could barely breathe.
I responded and basically told them to either get the proper tree to her or refund my money, including the delivery charge, and they could go and get their tree. We all know what I really wanted to tell them what they could do with their tree!
HA - a response from them and they will redeliver the tree, with snowflakes and ornaments - but not until the 17th.
As far as I'm concerned they don't have any idea what they're doing. If it were me, I would have that damned tree in her room by COB today, or no later than tomorrow morning - but then, I know what I'm doing and I sure as heck would know how to keep a customer!

06
Jun

Posted by Diana


6/6/13 5:04AM

I received the worst flowers, the rainbow roses, for Mothers Day from my daughter. I didn't want to tell her at first because I didn't want to hurt her feelings but I eventually did. I could tell they weren't going to last very long so I took daily pictures of them till I had to throw them away...they didn't even last till Mother's Day(the 4th day after receiving them"...in fact I probably could have thrown them out by the 2nd or 3rd day but I was determined to hang on to them till Mother's Day. I have contacted Proflowers twice and sent my pictures with no response. Their "7 day freshness guarantee or replacement" is bogus. They don't seem to care. My husband got me flowers from our local grocery store that looked and lasted much much longer. I told my daughter to NEVER order from Proflowers again because she's throwing away her hard earned money and I definitely WILL NOT!!!!

21
May

Posted by Jeanne


5/21/13 11:11AM

My question is - will my order EVER be delivered????

Let me start off by saying that I have ordered from ProFlowers several times before and have ALWAYS been happy with the customer service and all my orders were delivered on time as I requested which is why I decided to use your company again.

I placed an order on Sunday May 5th for a floral arrangement to be delivered to a friend for her birthday. I received an email confirming and thanking me for my order. Later that day I received another email telling me they were unable to deliver on the requested day - no reason given - but I didn't see that email until Monday morning. I called customer service on Monday and was told that there were no florists open on Sunday in the area where my friend lives - Really!! She lives in the Denver area and I am sure there are many florists open on Sunday. They assured me they would make sure the order was delivered on Tuesday May 7th and for my trouble give me a 20% discount.

The order WAS NOT delivered!!!

I called on Wednesday and was told they were still looking for a florist!! How hard is it to find a florist? They apologized AGAIN and GUARANTEED the order would be delivered on Thursday May 9th and for my trouble give me a 30% discount.

The order WAS NOT delivered!!!

I called on Friday and was told they were trying to contact "the" florist as though they actually found one and AGAIN apologized for not delivering the order and AGAIN GUARANTEED the order would be delivered on Saturday May 10th and for my trouble give me a 50% discount.

The order WAS NOT delivered!!!

On Sunday May 11th I received an email thanking me for my recent purchase and that my order was delivered and would I like to complete a survey.

BUT the order WAS NOT delivered!!!

I responded to the survey with all the above comments and received a response thanking me for my email and to contact Florist Express at a new email address so they could assist me and apologized for this "inconvenience". I responded that I felt they should send the biggest bouquet for free with their sincere apologies!!

But on Monday May 13th I received an email apologizing for the delivery issue and that they "would like to rectify the problem immediately by sending a replacement order, courtesy of our team at no charge". In order to place the order they wanted to know if I would like the same item or a different one of equal or lesser value, date I wanted it delivered, if it was the same recipient and what message the card should read!! And also they would refund my credit card or send me a coupon for the value plus $10.

I responded that I thought a different item of greater value was in order and selected a new item and told them the recipient would be the same and the message should read "Happy Birthday" as that is what it should have been right from the start. They answered back and said the item I selected was too much money (initial item was $39.99 and the item I selected was $54.99 which I didn't think should have been a problem considering all the trouble and grief I had to endure) and to pick something of lesser value and again what day did I want it delivered!!

As annoyed as I was at this point, I picked another item and told them to deliver on May 15th. Actually I wanted it delivered on May 5th but they couldn't manage that!!!! Then I received another email from Customer Care apologizing for my negative experience and that they would forward my comments to the team that manages your partner programs AND that someone will be in contact with me within 24-48 hours to "continue this discussion and ensure that we understand your concern and help to get the issue resolved".

NO ONE EVER CALLED!!!!

In the meantime, on Monday May 13th I called AGAIN and was told due to Mother's Day the order was delayed and they AGAIN apologized and AGAIN GUARANTEEED the order would be delivered on Tuesday May 14th. I mentioned the email I received and they agreed that the order would be free.

And yet again - the order WAS NOT delivered!!!

I received another mail telling me they could not deliver because I didn't select a specific date and to select an alternate delivery date. I responded to that email and said I didn't care what day they delivered to just deliver the order!!!!

And NOTHING WAS DELIVERED!!

I called again on Friday May 17th and was told that they were very sorry for my "inconvenience" and the problem was that no one ever changed the delivery date from May 5th and since it was now almost two weeks later the system couldn't generate the order. (Sounded like BS to me!) But she assured me she would correct the problem and I gave her the item number that I wanted delivered to my friend and she said she would take care of it and that I would receive an email confirming the order.

Well I have NEVER received an email and the order has NEVER been delivered.

And the only emails I receive now are "Looking for the Perfect Gift" - not from Proflowers I'm not!!!!!

Now, I feel determined that you SHOULD deliver, not only to my friend, but also to me as an apology for what I have had to endure and for making me look bad to a very good friend of mine. This is one of the worst customer service experiences I have ever had to endure and seriously will think twice about placing any further orders. I don't know where the problem is - with ProFlowers or your partner program - but someone needs to re-evaluate your system to figure out what the problem is or you will continue to lose customers.

13
May

Posted by Anonymous


5/13/13 6:12AM

If you want your mother to think you hate her for Mother's Day please order flowers from this site. They will send you droopy and dry flowers. Not to say they expect you to fix them in the vase your self. I was expecting one thing and received the other. My mother thought I was playing a prank on her and sadly but true I told her that no I had ordered this flowers for her. All she asked me was (why??) and it was sad to see the person you are suppose to surprise with beautiful roses just cry in disbelief. I am so upset and mad at my self for wanting to order something better and in stead got something worse. I WILL NEVER ORDER FROM HERE AGAIN. I ordered from my local florist and they delivered within two hours the same day and the roses were five times better and for a fraction of the cost. PROFLOWERS you need to stop lying to people on what you guys really deliver and let us know what to really expect.:(

10
May

Posted by Anonymous


5/10/13 6:38AM

Please take heed to this comment, NEVER order from this company. Although they may offer a 20% discount, trust me, it is not worth the headache that you will have in the long run. Don't do it!!!

10
May

Posted by Anonymous


5/10/13 6:25AM

This is the worst place to order from. They charged my account twice now they don't want to refund me my money. I will never order from this place again.

13
Feb

Posted by Anonymous


2/13/13 12:12PM

I ordered dozen roses,chocolates,and teddy bear for Valentines day on Feb 11th 2013 to deliver on Feb 12th 2013 to my wifes office. Iam first time customer. first they over charged me for a RUSH delivery which I never requested,had to call and request refund on that was told opps mistake!!. flowers were NEVER DELIVERED AT ALL on FEB. 12th as promised. Called on the 12th said not there problem check order with FEDEX.. i called FEDEX gave tracking # Fedex said that PRO FLOWERS only sent them the # BUT NEVER SENT A PACKAGE with it for them to ship. Need to call Pro Flowers. They said would send another order but OFFERED DELIVERY FOR FEB 15TH OR 19TH ONLY available.(Valentines on 14th) Said NO give me refund!! Please Never Pro flowers they don't care about CUSTOMER!!!!!

12
Feb

Posted by dissatisfied9


2/12/13 2:59PM

I ordered flowers through for my dying cousin in Hospice. She had days to live. They were supposed to be delivered last Friday - it never happened. After numerous repeated calls to their Florist Express. I was promised delivery on Saturday, then "first thing Sunday", then was told by a very rude, uncaring supervisor named Amanda that she would not guarantee delivery on Monday, either. By Monday, my cousin was in a coma & could no longer appreciate the flowers that were supposed to be delivered on Friday, when she was alert and talking. I received a full refund, but was also promised delivery and after asking, an upgrage to a larger bouquet. Neither happened. I spent hours on the phone with customer service. This whole ordeal gave me a migraine. I am reporting them to the Better Business Bureau. Do yourself a favor and DO NOT USE THIS SERVICE!

12
Feb

Posted by Anonymous


2/12/13 11:57AM

Had embarrassing delivery - sent something didn't order and left off free chocolates and square vases. However talked to a very nice representative and was given a full refund for the two bad orders. That is good service and I have used thi company for many years and will continue to do so. Rebecca L

08
Feb

Posted by Branch


2/8/13 5:00PM

I ordered flowers which were never delivered. Called to check on order and they could not find my confirmation number, my email, or my name. But did certainly manage to run charge for flowers thru my bank. Terrible service...Will never use again....

18
Jan

Posted by Cheryl


1/18/13 12:20AM

I have used Proflowers for years ... as has my husband. We have always been happy with the results.



HOWEVER, I recently found a charge on my credit card for easy saver for 14.95. I called this company and they said that this is a monthly charge that I get through Proflowers to get their best deals. I NEVER SIGNED UP FOR THIS. I am absolutely furious at this scam that you are pulling. I want you to check your records and let me know how many months you have been ripping me off. You need to reimburse me for every month you have charged me. I contacted Bank of America and they said that they are having problems with your company. They recommended that I cancel immediately and get a cancellation number, which I did



We will never, ever order from your company again. If you wish to discuss this further, my information is below.



Cheryl Miller

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