RCI Corporate Office

RCI corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
RCI
Wyndham Worldwide
7 Sylvan Way
Parsippany, NJ 07054
United States
Phone: 973-753-6300

RCI Corporate Office Comments

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May

Posted by Really pissed off Consumer

5/27/22 6:14PM

RCI=
Really Crooked Interprise been on hold phone for now 54+ minutes missing 300k points 1st explanation your home resort took them back.. uhm no they show up on the statement 2nd they where converted to the points starting 1 july 2022 uhn no that is next years 4th time on hold finally got a real supervisor on the line who after looking at it ops sorry they where converted to the new system and got lost hm how many people never even notice there poinjts or weeks are gone and poof the company RCI, Wyndham those points are worth real dollars about 3 grand in this one case can anyone say systematic theft to increase the bottom line I can and I will

Jul

Posted by Jake

7/11/21 4:56PM

Have an expiring deposit at the end of this July. Haven't received a hit in two years. This is the first time ever that we have not received a hit. RCI refused to extend deposits due to Covid. RCI had zilch inventory unless you wanted to visit Covid hot states. It seems like all do with RCI is spend money on combining deposits. I would like for RCI to please extend my expiring deposit for one year at no cost to me or allow me to combine my expiring deposit with another deposit at no cost.

Jun

Posted by ms

6/28/21 4:43PM

ok this was on of many interactions with rci today.

ethan W. (4:17:09 PM):Hello and thank you for chatting with RCI. My name is Ethan and I'll be your Travel Guide. How can I help you?
Me (4:18:13 PM):i was just on the phone for 43 mins and then got disconected whats the issue
Ethan W. (4:18:40 PM):My apologies. May I please have your RCI number?
Me (4:20:16 PM):11140294
Me (4:21:41 PM):ok my flight was cancelled by jet blue today to the cayman island
Ethan W. (4:21:41 PM):Okay. How can I help?
Me (4:22:53 PM):i need to cacell my vac due to covid on the island
Me (4:23:21 PM):i dont want to but io have no choice
Ethan W. (4:23:46 PM):I understand. Let me see what I can do for you here.
Me (4:23:55 PM):thank you
Ethan W. (4:28:29 PM):Okay. So currently the cancel policy is standard. If you cancelled today you would forfeit the exchange fee. We can add protection to this booking for 89.00 USD. This would return 100% of your points and half of your exchange fee as a credit to use between now and 11/30/21. Did you want to go ahead and cancel this with the protection today?
Me (4:31:22 PM):there are no flights going to cayman island so how does rci expect my to goon with my vacation?
Ethan W. (4:32:30 PM):My apologies. Unfortunately at this time this booking is still a standard cancellation.
Me (4:33:39 PM):the airport is closed
Me (4:33:44 PM):what
Me (4:34:17 PM):can i have a supvisors phne number or corprate
Ethan W. (4:34:28 PM):My apologies. If you would like to contact our corporate office, the phone number is 407/626-5200 and their address is:

Wyndham Destinations Corporate Headquarters
6277 Sea Harbor Dr.
Orlando, FL 32821
Your chat timed out because you didn't respond to the agent. If you'd like more help, please start a new chat.

Jun

Posted by Devine32

6/12/21 11:36PM

The customer service received today was disappointing and not helpful at all. This kind of service will make you sell the property you have with this company and explore other options. As a owner of multiple units I am highly disappointed at the lack of resources/ solution options to my situation. We are definitely reevaluating out decision to buy with this company.

Dec

Posted by Anonymous

12/21/20 10:13AM

I purchased a vacation for San Francisco in March 2020. I canceled prior to my vacation because of COVID. San Francisco was one of the hotspots in the beginning of COVID. I canceled because I have lupus and I was traveling with my two-year-old . It is going on almost a year and I am still getting the runaround about my full refund I have been speaking to various agents and various supervisors who continue to apologize for someone dropping the ball and not following through with my refund. It is the holidays and I am waiting for about $500 in a refund. My family has been a loyal customer for over 25 years. The worst customer service experience ever. Every time I speak to a new agent or a supervisor I ask who can I speak to over them and they state there is no one else I could escalate this to! When speaking to an agent I asked for their corporate number they would not provide it to me. Someone from the corporate office can reach out to me that would be great! Seeking assistance with this matter!

Oct

Posted by Enough is Enough

10/27/20 4:23PM

RCI are holding their customers hostage during the coronavirus by not returning exchange fees paid for vacations that will be or have been cancelled by COVID-19. I spoke with 2 messengers (agent and supervisor) on your customer support lines this evening and bottom line from both - we do not refund money - only offer credits on future exchanges. However, we have sold all of our timeshare units and the last significant points we have expire in November 2020. Feedback from support - Oh, well, we an help you - pay us MORE money to extend those points! Sure thing, you are holding my money, you won't return it, AND you want me to give you more money - nice try!

One of our $335 exchange credits expires December 30, 2020, so we will be unable to use it. Basic message from support - too bad, so sad, you're not getting your money refunded period - NOBODY has had their money refunded. Call whoever you want, it isn't going to change.

What a wonderful job you have done empowering your support agents. Leave them to absorb the hostility from all your customers because of your terrible customer relations skills. Oh heck, they're only making a bit above minimum wage so you don't need to protect them. If they don't like it, you can always get others quickly. What a wonderful leadership creating a great environment in which to work.

What kind of a company are you running when you won't refund money from cancellations caused by a pandemic? You know the airlines tried that approach too until the government and social media pressure forced them to change their policies and they now refund money rather than giving credits.

Do we have to launch a social media and government campaign to disparage your company and soil your reputation in the market??

Sep

Posted by Anonymous

9/11/20 5:38AM

On September 8, I, too, requested a full credit for my $239 exchange fee, since I am unable to use the timeshare week in late September in Massachusetts. That State has imposed a 14-day quarantine for incoming visitors, effectively nullifying any ability to enjoy such a vacation. Seemingly putting profit over health concerns, RCI wanted an ADDITIONAL financial payment for "travel protection" in order for me to receive my original $239 as a future credit. Absolutely disgraceful.

Sep

Posted by Not Happy Customer

9/8/20 2:03PM

I have been a member of RCI for over 35 years and I'm paid through 2030. I have back to back weeks scheduled for 10/2 and 10/9 in different states that require a 14 day quinine. I have been told that if I pay $129 per week, then I get the points and a coupon credit. I have talked with a customer rep and a customer supervisor. They offered to comp one week but not both. I was told that RCI needs the money and RCI was laying off people.

I was looking for RCI to do the right thing and issue a coupon credit for both weeks and return the points for both weeks. Not just one week. I asked to speak with the supervisor's manager and was told I had to email RCI. Not a good way to run a company.

Please contact me

Very dissatisfied current RCI member

Mar

Posted by Lincoln Jone

3/31/20 7:45PM

Is it true you are refusing to refund the money cutomers paid for vacations that have been cancelled because of the coronavirus?

Lincoln Jones, Publisher LJNews and LasVegas newsletter.
64 Strada Principale Suite 206
Henderson, NV 89011

Nov

Posted by off ge-pissed

11/27/19 4:34AM

Our points are up at the end of January 2020. Our RCI end of May. We would like to use our points before the end of January and have found a resort in Bavaria that suits us. We even have points left over. I attempted to hold the resort but my credit card was not accepted. It's a Canadian Visa and we live in Berlin. So I contacted RCI Germany first to extend our points to April. The card was not accepted (again), even manually. The agent said that because our time was up at the end of Jan, we should renew our RCI membership. I declined, went back to confirm the reservation but the card was, once again, not accepted. I contacted the agent again and she tried, in vain, to book the resort. Guess what? The card was rejected. AGAIN! She suggested I contact my bank. But then I went shopping in Berlin and HOLY SHITE, my card was accepted by the store. So it's not the card that's at fault, but RCI. I guess RCI wants us to renew and then it will unlock the card.
Great marketing ploy. And I don't excuse the language, it's milder than what I would use. No wonder people are leaving by droves. Your service sucks.

Jan

Posted by Farside426

1/29/19 6:34AM

As a RCI member we have nothing but issues, last year was the last straw, after our membership ends we will NO longer be members. We were in Aruba at the time and two days before the week we put in for the exchange we get notification that something is available, now who waits until the last two days to book, we actually went to the office and rented the week to extend our stay, we have a search on for over a year and half, then while there talking with members, find out that someone got a unit who was suppose to stay in another resort but due to water damage they were give a unit in our resort, when talking with a member they said it was the resort who did that, no when I was in the office the woman we spoke to said no it would of gone thru her and that did not happen. They also put in the wrong year in our search, when talking with someone on the phone before leaving were told we didn't have enough points, but we went by their points system online, but were told because of the time of year, so when changing it to put more points out there, the wrong date was put in our search to when we originally did the search, others had gotten units in the meantime. I looked at the resorts deposits during our time there, there were 33 units exchanged into that resort. The stress of not knowing at the last minute that we would get something while on vacation was unreal. Each person we talk with had given us different answers and different vacationers we talked with about RCI down there was not positive. You either need to make some changes or get out of this business, customer service SUCKS.

Oct

Posted by UNH-SS

10/9/18 8:23PM

Every time since becoming a member of RCI I have had a Horrendous experience. The phone Resp. are obviously extremely limited as to the help their able to offer members, the Supervisors are for lack of a better word; INCOMPETENT! I had 2 Units Booked at a Resort both with full kitchens, upon receiving my confirmation email it showed one Unit with partial Kitchen, the other No Kitchen. When I called to informed them of the error the response by at least 3 phone Reps. and a Supervisor showed me this company does NOT care about it's members. The Supervisors solution was to move Us to another Resort which did not meet our Vacation plans. I finally did reach someone at Corporate level who eventually resolved their own error. Now I am faced with a $239.00 fee issue that the system showed would be discounted upon my Confirmation of Booking, well it did not apply any discount as it said it would. Again after calling, I was initially advised that I should get a 25% discount, after much talk with a second phone Rep. and a Supervisor named Chris who works at the Carmel Indiana office nothing was resolved, in his condescending, insulting manner of speaking he did not Honor the request offered by RCI. I will be contacting Corporate again. This Guy Chris over a measly $60.00 chose to be UNPROFESSIONAL, which showed he is a Very POOR Representative of the Company who pays his salary! $60.00!!

Jul

Posted by CG

7/14/18 9:00AM

Does ANYONE know ANYTHING at RCI? Each time I speak with someone, I receive a different story. Unfortunately, we were told a bunch of lies at the time of purchase. After several attempts to book a few vacations, it seems they change the rules.... Today, someone called and said they had a vacation I wanted from my search, only to find out after a 15 min. conversation that the resort doesn't accept upgrades of which I was previously told I could upgrade, once I settled on a smaller unit, especially because I am a "platinum member", that I would definitely be upgraded if my desired unit became available. NOT SO. Now, I'm stuck with this unit, which can NOT accommodate our family, unless I pay an additional $945.00!!
UGH.... Nothing but excuses from the reps and NEVER anyone available to speak to. Extremely poor service, after the sale of course!

Apr

Posted by Anonymous

4/15/18 5:32PM

I have just instructed my wife to try to NEVER book an RCI property again after she booked two trips to the same location today in ARUBA for $239 per booking, a 25% increase over last year. Obviously an outrageous fee to begin with and an increase that is equally out of line. Our time shares (multiple are with HGVC) and we are going to try to avoid RCI going forward due to this stupid pricing policy

Jan

Posted by Anonymous

1/25/18 2:59PM

I have been trying to get an answer on a seemingly simple question for three days. Apparently, there is no consumer service department in the RCI structure. All numbers revert to reservation employees who have no idea how to handle anything other what they are scripted to reply. Why is it so difficult to reach someone on the corporate level?

Jul

Posted by songbird0526

7/11/17 1:13PM

7/11/17

Dear RCI Staff:

In my in box for email today, I received a reminder to take your survey. I have several issues I'd like to bring up concerning our visit to Sunset Beach time share buy in meeting we attended in May, 2017.

1) Upom our arrival ( 4 adult women), we were greeted by our sale's rep. After much conversation, we were informed that we were 'through', and we could go. AT NO TIME WERE WE GIVEN A TOUR OF THE PLACE TO SEE WHICH UNIT WOUD BE RENTED OUT TO ME/MY GUESTS, EVEN AFTER WE REQUESTED SUCH. I did sign up for Sunset Beach Resort. Though much was covered, I have a vague recollection of all that was stated, so I did not completely fill out the survey.

2) Weeks after returning home, I responded to an email I received from RCI welcome committee, and listed various questions I had which were NOT adressed when we were in attendace at Sunset Resort. TO DATE NOBODY FROM RCI HAS TAKEN THE TIME TO RESPOND TO ANY OF MY QUESTIONS!!! To say that I am leary about the company is a slight understatement. If you don't answer a potential customer's questions in an email, how do I know my needs will be met after I buy in??

3) There was an employee standing at obne of the doors, watching how the proceedings were going at the various tables. He was an older man with silver hair & wore a company badge. As he was standing at the doorway for all to see, he stood there picking his nose multiple times, digging .. As if this wasn't bad enough, he then WIPED IT MUCUS ON HIS UNIFOR M PANTS!!! I was absolutely appalled by this & requested his name. Another female rep came to my table where I informed her of the event. She almost choked when I described his actions. Although she attempted to find out his name, she was unsuccessful ( intentionally or not, I'm not sure, as I'm sure she didn't want to embarrass him in front of everyone. I don't believe his actions would be condoned by corporate.

I would appreciate feedback regarding this email, as I need to find out answers to the following questions:

1) Is there a monthly maintinance fee, and if so, how much. Is this fee only instituted when I use the unit?

2) If I want to donate the use of my unit to a non profit fundraiser, how do I go about that? I 'won' my trip to Pueblo Bonita through a timeshare holder with VIPS organization. ( Janice Vella

3) Related to question #2, how is the approximate retail value figured?

4) Can you please send me any photos of my unit so I have an idea what it looks like?

Any help you could give me would be appreciated!!

Sincerely,

Katie Farren

Mar

Posted by Anonymous

3/7/16 9:24AM

I was just hung up on by "Lauren" of RCI, who called soliciting their Hilton Head property. I politely said, "No, thank you, and I would respectfully request RCI to remove me from all future phone solicitations."
Click. Not even the courtesy of a reply. I am writing to their corporate office, and will never go near an RCI product again.

Feb

Posted by Anonymous

2/29/16 7:01PM

Customer Service Is Terrible The Rep Moises Was Very Unprofessional Rude And Nasty So I Will Not Be Renewing Anything With Them!!!!

Jul

Posted by Sorry I bought RCI

7/29/15 3:55AM

Wow, I have always complained to my husband about RCI. I can't really figure out why we have it, we can never book a place when we want to and we made the HUGE mistake of upgrading and now they haven't applied the additional points that we purchased and it has been over 8 months. You can get to anyone to talk about it. They are a total rip off in my opinion and I would never recommend to anyone to purchase anything through RCI. I came to the corporate office website to see if I could find a phone number since I am getting no where with the home resort. Now I see comments galore that are nothing but complaints and horrible experiences having to do with RCI. WOW is all I can say. Makes me feel real confident that the phone call I will be making today is going to be beneficial in anyway. Sad situation.

Jul

Posted by RCI

7/22/15 6:40AM

(7/21/15) we were to have the week of 7/25/15 to 8/1/15 that was four days before we were to be there. I was called yesterday morning and was that told the vacation I booked on the Plantation Resort of MYRTLE BEACH was over booked. I was told there were 100 overbookings. I have a 5 star with Orange Lake and now I was offered a 3 star at another place not to our liking.
In April they did the same thing to me and booked for July and said oh no it is for 2016 not 2015. Every I do an exchange I cannot book what I want.

Jul

Posted by rchiumento

7/13/15 4:05PM

I am extremely upset that RCI would cancel my vacation 4 days before I was supposed to leave because they overbooked the resort. I reserved my resort (or what I thought was a reservation) in October of 2014. It is now 9 months later and 4 days before it was supposed to start they call to tell me they overbooked and I have nowhere to go. They offered another resort 2 hours away and basically said take it or leave it. I will be leaving RCI if they do not make it right.

Mar

Posted by santastve

3/6/15 10:16AM

Hi,
I just felt the need to air my frustration with RCI. It has been quite some time since I have been satisfied with my RCI membership but after talking to one of your representatives 2 days ago, I have had it. First and foremost, I can never find a vacation trade. The past few years all my trades have been through interval because with RCI and their points trading system, I have to use 3 or 4 of my timeshare weeks for 1 studio to trade. Crazy. Why would I ever do that when interval has a huge variety and I trade 1 timeshare for 1 timeshare. Secondly, there is a very small variety available on RCI whenever I look. It's so frustrating.
The other day I received a called from RCI. The representative seemed nice at first. I told her I just booked a cruise through interval on an exchange. She wanted to tell me what a wonderful deal she was going to give me. She offered me a land/sea cruise and then hit me with a 3600.00 price. I almost died. I very nicely told her that there was no way that could happen. I did not have that kind of money. She spent a few minutes trying to convince me of what a great deal I was getting and I told her that was simply out of the question she actually hung up on me. I was floored by her actions. The most unprofessional person I have ever dealt with. This was the final deal breaker with RCI. That was the final deciding factor. I will not be renewing my membership with RCI.

Jan

Posted by Anonymous

1/12/15 8:52AM

Hello, I have been a member for over 10 years and I book multiple vacations yearly. I often have difficulty finding a location and a suitable resort for my family. Many of the customer service people are not informed and not very helpful and I often find myself frustrated after attempting to book a vacation. This should not be a stressful endeavor as planning a vacation should be something to look forward to. However, this year, I had the privelage to speak with Tabitha from the Indianapolis office. She was informed, polite, answered all of my many questions, booked a vacation that I am happy with and went above and beyond ti explain to me how to better use my membership, gave me helpful area information on the locations that I was interested in and explained how the platinim membership could help me given my vacation needs. I really appreciate her help and I hope that I am able to speak with her or other exceptional customer service employees in the future. Thank you so much, Tabitha! Yours Truly, Catherine Rude RCI member.

Aug

Posted by Anonymous

8/19/14 11:47AM

Hello. In April, 2014 I purchased a 7 night cruise and resort vacation and also got a bonus 7 night resort stay. I have made many phone calls asking questions about this purchase. I am getting discouraged about finding a resort stay to my liking. I have been a member of RCI for many years and am letting my membership go because of this issue.
I desperately would like to get out of this contract and would like my money back. I got nowhere by calling and talking to a travel associate.
Please tell me what steps I can take to do this. I have paid the entire amount of the purchase-$1799.92.
I'm looking forward to hearing from you. Thanks.

May

Posted by Sevelina

5/29/14 4:57PM

May 29,2014

Having just spent the last six hours on the phone with trying to make a simple exchange for one week in or around sea rook, Pasadena and Galveston area I find that RCI has become the most inefficient, misrepresenting organization I have ever had to deal with . I am a gold star member, now upgraded once again to platinum member which originally started as a week membership ten years ago but I still get no service. I feel RCI at any level is totally misrepresented and cannot deliver on what they sell.
I have been given at least ten " wrong departments"' 12 phone numbers, nine disconnects and still no reservations for one small weeks exchange. This after being on hold for twenty -thirty minutes each time.
Then comes the news that exchange fees are $268.00 weekly since The privilege of going platinum allows me to get booked into a hotel , and that is after using over 65,000points which are not exactly an exchange. I was told I had twenty four hours to cancel with penalties. I cancelled approximately 2 hours from time of being booked into a non affiliated hotel and was assured by Sandra all points and $268.00 dollars would be replaced to my credit card and points with no problem.

Now, here is the quandary, what good are these points when they cannot be used as originally sold to us. USELESS POINTS.

Upon resuming my calling through a list of numbers now to numerous and mind boggling (almost like a phone directory now) I am still not able to get any results.

To add insult to injury, I have never dealt with such an accumulation do inexperienced,rude, with total ignorance of what their job should be in more years than I can count.

Rest assured people, this membership will be cancelled after ten years of total frustration, inadequate help from these so called so called professionals. My only regret is not doing this nine years ago.

I shall try to post. A similar message on Facebook with the hopes that. Any members will see this and start looking into this fraudulent misrepresented
Selling of RCI. Exchanges now owned by Wyndham Hotel corp. and their executives and CEO turn a dead. Ear to the complaints.

May

Posted by RefAuthor

5/20/14 12:11PM

My wife and I are RCI Platinum members. We are contacting you in hope that you can help us. We bought into RCI because we liked the points system instead of the standard week that is normal with timeshare. Normally, when we take vacations we rarely take long vacations. We prefer to go places for three or four days at a time. So that made buying into your organization ideal. However, since Wyndham has purchased RCI we have found that every time that we try and use our points there is never any space for us but when I have checked using my family members Wyndham plan for the same place there always seems to be space. When there is space available at a resort where we want to stay, we are told that we have to pay for a week instead of three to four days that we asked for.
I understand that Wyndham wants to have everyone under their umbrella, however, the agreement that Wyndham has with RCI about taking their clients is preventing people like my wife and I from changing. It is wrong that my wife and I feel like we are being forced to buy Wyndham and have to pay three (3) maintenance fees just to use our points. I find it to be deplorable that customers such as my wife and I are caught in the middle of the new ownership and the old ownership. In my research of trying to find the address for your corporate offices I found several websites that are dedicated to this same issue (See below). Please fix this problem because purchased with your company so that we could take trips not just brag that we have timeshare points.

May

Posted by Anonymous

5/13/14 7:38PM

Hello,
The reason we are cancelling is not because it's too expensive, it's because of the back and forward misinformation.
We lost our deposit for $400.95 & $219.00 exchange fee. Yes we would definitely like to cancel the account due to the horrible experience we have had with the cruise department. We do not want to purchase any certificate for a friend or family member we would not recommend anyone to RCI ever again. I Marquita Holloman-Herod would like to say your cruise department need training and Sabrina ex.4040 lied to me and said my refund for my exchange fee was provided on May 5th now the refund for $219.00 was never done and apparently is non refundable.
Also my deposit $400.95 was supposed to be refunded due to the sales person in the cruise department sold us the insurance for $179 to cancel at any time with a full refund. BUT now its non refundable as well. This is poor poor poor customer service and I will be contacted corporate. How can one manager say one thing and another something totally different. This is just horrible one manager listened to the recording of the actual sale of the rep offering the insurance so that if anything happens we could cancel with a full refund.
Another manager listened to the cancellation recording and Sabrina recording really. I don't believe my account was noted word for word what Sabrina told me, and the last person overlooked what Sabrina said on the recording to me saying my money was refunded on May 5th vs. What the cancellation rep said.

Feb

Posted by Anonymous

2/8/14 1:49PM

After reading all these comments from different members it seems that RCI does not care if they give good service or not, otherwise there would be some positive responses on this site. Maybe it is time everybody starts to cancel their memberships.

Feb

Posted by Anonymous

2/7/14 3:30PM

Around 12 Dec 13, I talked with a Nicole at RCI concerning the money that I paid to secure two condos for my family that I canceled because of an illness with my wife that prevented her from traveling. I made these reservations back in Dec 2012. Nicole told me that you had 24 hours to cancel a reservation in order to receive your money back. After some explaining that my wife was really sick and could not travel, she relented and gave me a $50 dollar coupon to be used by June 2014. On 5 Feb 14 around 3:20pm I talked to a Supervisor named Diane or Diana, concerning the same situation about my money. Her comment to me was, if I had talked to her first she would not have even given me the $50 dollar coupon; that the email RCI sent me confirming my booking stated their cancellation policy and it was basically tough luck that I did not read it. First of all, who in their right mind is going to cancel a condo booking because of illness a year out. If I could have foreseen my wives illness, I would not have made the reservations. This supervisor stated that their cancellation policy has always been 24 hours after booking, and that RCI would not be in business for 40 years if we gave money back to everyone who cancelled a reservation. She also said, even those people who died on 9-11 would not have received their money back if the time frame to cancel had elapsed 24 hours. How callous of this supervisor to even something like that. It sure is someone that I would want working for me. The bottom line folks is this, RCI does not care or take care of their members. It is all about the almighty dollar, BIG CORPORATIONS. You know what that means, I will never, ever, use RCI again and will advise anybody I know to do the same. Maybe if everyone does the same, we will see if RCI can last another 40 years.

Jan

Posted by vette098

1/31/14 5:10PM

three years ago I joined RCI every year I banked one week and every year I try to book a week and they could not get me one they took three years of mine and rented them out and gave me nothing in return and when I complained she told me I should book one year to two years ahead of time what take a vacation when they wanted me to at some place I didn't want to go my advice anybody thinking about signing up with RCI should think real hard about it because they cannot be trusted I don't know why I don't know why I am writing this because it definitely falls on deaf ears

Dec

Posted by carla

12/4/13 8:10PM

we booked a cruise with rci and there was 16 people going they decided to take 2000 out of my bank acct and900 out of my friends acct with out permission. so we ended up paying for everyones trip. I ask them to return the funds they didn't do that, I ask to cancel the trip and now they want to penalize us 500 dollars.I am trying to work it out but if not does anyone know a lawyer?All together they took 3,023.00 out of my acct.

Jul

Posted by jocroc30

7/31/13 10:23AM

What out for the "new enhancement" to your membership. Its bad enough you can't book what you want and the "parnters program" for hotels, air and cars is a joke - now they want you to GIVE them $1,799.00 for 6 vacations - guaranteed.....I have almost 300,000 points....and you think I am going to give you more money for vacation I cannot take....Another SCAM by RCI - I am totally disgusted
Janet
Boston, MA

Jul

Posted by db

7/19/13 9:36AM

It took me one monthh to deposit a week. Icalled RCI and they said I had to contact the resort.........Yes, but I can't call Mexico on my phone and if they will not deposit my weeek, I can not trade it give me a supervisor................I sent an email.someone answered me from corporate on email, but did not recieve a second response yet........If I can't deposit I can't trade....everyone wants money, who is accountable.....I will never travel to my Mexico resort ever

Jul

Posted by tammyt09

7/15/13 10:06AM

I have been with this company for 3 years and this company is a joke, I tried to book a vacation and it always an issue .I need the people that run this company to hold there reps responsible for the way there customers are treated

Apr

Posted by Bibb

4/18/13 3:17PM

RCI has not been able to provide me with an exchange anywhere I want to go for the past 12 years. I've tried again today and now find out that my week is not worth a week any longer. I own in Hawaii with red weeks so am suppose lot be able to exchange for a week anywhere any time. That is a joke!

Apr

Posted by Anonymous

4/18/13 3:00PM

Today I had another unsatisfactory communication with RCI representatives. I have tried for years to exchange my weeks. Generally, I'm told that there isn't a resort comparable. When I banked a week for Europe, I was assured that a year was adequate time to secure a place. As the year's end approached, I was told that that wasnt enough time, but if I left my week in another year I'd surely get my resort. Guess what? Apparently RCI members are psychic because they book European vacations 5 years in advance. Frustrated, I decided to just go back to my home resort and I was informed that for $209.00 RCI would do what I could have done myself for free if I hadn't decided to try an exchange one more time.

Apr

Posted by Nicholas M

4/12/13 2:59PM

Hello, I work for a large company and ironically, I handle issues that come into our corporate office so I'm hoping to receive the same level of customer service that I give. Anyway, my issue is that my fiancé and I are trying to book our honeymoon through RCI and we extensively research many all inclusives before settling on the one we were about to book and were very excited about. The issue is that when we first looked up the all inclusive fees they said $200 per night for the timeframe we would be booking. Then a few weeks later when we were about to book it the fees said $255 per night. When we called to ask how can the prices go up when it is for the same time period we were basically told by the agent that we must have been looking at a different resort or that we just had it wrong. I assure you this was not the case and now we are weary about booking. What is the fees go up again before we get to the resort since I know that we pay the fees to them? Can someone from your company who updates the website please contact me to explain?

Mar

Posted by Carol Langstaff

3/2/13 7:42PM

Earlier today, I spoke with one of RCI's most exceptional Customer Service Representatives, named Michael. He told me that I had reached the corporate office in Cincinnati, OH. Michael was very courteous, and helpful. Together, we were able to resolve an issue that had been ongoing since Spring of last year. He went above and beyond to help me complete our reservation for this year, where we plan to take our granddaughter to Disney World for her 5th birthday. It was an absolute pleasure to deal with Michael. He is the BEST!*(He should get a raise, in my opinion!)* Or at the very least, a pat on the back, and the title, "Best Customer Service Representative Ever!"

Feb

Posted by Anonymous

2/16/13 3:09PM

7 year membership with RCI and constantly rude and unhelpful staff members to include rude supr. I just called and spoke with 5 persons (2 were suprs). They only gave their first name and refused to give a means to identify themselves and my only question was to review my points and date of expiration. I did not get an answer instead. DO NOT TALK TO TRINA/supr #t5a she is unprofessional and will not listen to your inquiry. I will file a complaint to corporate office.

Jan

Posted by ray

1/3/13 9:43AM

-we closed in August, 2012 and here it is January 2013.
1) Your online status "the Daily Management" has not been changed to reflect the current status.
2) Why when i call to resolve this, i get a multiple of numbers to resolve this issue, everyone has a different department or a different phone number to move me to.
In calling a few, i only get moved to another department OR get to a transfered that rings forever and none answers anyways.

There seems to be one to call or now one help.
BUT IF WERE TO LAPS IN PAYMENT I WOULD GET A QUICK CALL.
the infor reflects i have not payed, but my bank records show you have accepted the money but never posted changes or acknowledge any payment.
For a corporation i would think customer service would be one of most important action items.

WHY is t hat i must resort to this course of action to get your attention - or will i ??????????????????

Dec

Posted by Anonymous

12/5/12 8:41PM

i just would like to say that i am outrage i had to pay 199 dollars for 2 in house trades total $398 i have been a member for 21 years this will be the last time i deal with you am done p.s plus dues also .richard rieb

Oct

Posted by frustrated

10/31/12 6:14AM

Acknowledgement (KMM12969829V51154L0KM)
Date: Thu, 25 Oct 2012 19:13:10 -0400
We were contacted a couple of days ago about this complaint but nothing was resolved. We would still like someone to explain why we cannot receive the value of the certificate that we paid for. We are not asking for anything extra, just what we were entitled to. We don't believe this issue of being told by RCI that we didn't have a certificate only to have it found months later was our fault and yet we are the ones being penalized.

We would like the issue corrected by making things as they should have been. We are not looking for an extension of the certificate. We want to have been able to use it like we should have in the first place. We have a trip booked for this coming Feb. Even though it is not prime season at the resort we booked, we were told that we would have to pay an additional $400 or so to use the certificate for this resort. If we were refunded the difference of what we paid and this yet-another-additional-fee, then it would be as if we redeemed the certificate and all would be back to normal. Everyone would be exactly as they would have been had we redeemed our certificate. Please explain why this is not possible or explain how we can escalate this matter.

Thank you

Oct

Posted by eightball1

10/15/12 1:21PM

I just inherited my Uncle's small hotel (54 units) in Sarasota, Florida, and was considering turning the units into timeshare units. I would like to know if RCI could tell me how to go about this and how to become affilated with RCI aas an exchange destination.

Jul

Posted by rvsims

7/16/12 9:06AM

An hour after I made my reservation on June 23, 2012, I called back and cancelled. I was told $189 will be credited back to my credit card later. There was a technical problem with the system. I called back six days later and the problem was still there. I called on July 9 and the problem was still the same. Kenny advised me that his supervisor will call me back ASAP. On July, 16, approximately 1120, I talked with an extremely rude agent from Colorado. I briefly explained my problem. She advised me my reservation was not cancelled. I told her it was cancelled on June 23, and I wanted to talk to a supervisor. She said she will not let me talk to the supervisor because she had corrected the problem. I told her I know she is just reciting instructions from a training manual. She said, â??I am not reading from any feakin manualâ??.
And no matter how many times I ask for a supervisor, she was not going to give me one because she had credit my account. Please listen to the training recording and you will see that I never raised my voice or was belligerent.

What is the word freakin a slang for?
Source: http://wiki.answers.com/Q/What_is_the_word_freakin_a_slang_for
Usually it is used in place of the F*** curse word where it may be inappropriate to curse or use obsene language but some one may want to get their point across.

R.V. SIMS
ID#510907101